{"metadata":{"transaction_key":"deprecated","request_id":"019e9034-0ddc-7d50-8a17-eaa23f1adb37","sha256":"95715afa0fa631507484c57db53dd3bd691d7e80b68494c0d66d5b63705918d3","created":"2026-06-04T01:16:32.724Z","duration":567.5759,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1003,"output_tokens":74},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1089,"output_tokens":1092},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1089,"output_tokens":128}},"results":{"channels":[{"alternatives":[{"transcript":"Hi. Thank you so much for calling your account. How may I help you today? Oh, sure. I would love to check that for you. Let me just pull out your account here. May I have your full name, please? Thank you. Nice to have you on the line for Cass. So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95. Yeah. It sent out June 1 to your billing email that we have on record. It's pauldolprakash888@gmail.com. Oh, let me just check your account here if there's any contract agreement. Okay? Just bear with me here. Be on the line, please. Thank you so much for patiently waiting on the line, Prakash. So, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice. So if I may ask, why are you canceling the services again? Oh, I'm so sorry. Your line cut off. I just heard some words that you mentioned. You said you're leaving again, and then you're going back after a few months? Okay. When are you leaving? Yeah. Which date that you are living until you you are using the Internet before you leave? Which date in June? Okay. Let me just check here. Alright? Just bear with me. June 7. Seven is Sunday, so office is closed. We can do it Monday. However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8. And then one moment here. Right? Then when are you coming back? Because I'm I will try to approve this. You you will be coming back after a few months or few weeks. Oh, gosh. Okay. So once you come back in Australia, you will be living in the same address that you have right now. Oh, okay. So June 7 will June 8 will do? Because no office during Sunday. Okay. Just give me a moment. Okay? I'm just trying to figure out what best thing to do on here, right, to help you further. Thank you so much. Patiently waiting. Can you hear me? Hi, Prakash. So, yeah, I've already worked things out. So just wait for the modified invoice covering June 1 to June 8. So, technically, it's, like, around $20. And please ensure that this will be settled. In that way, we can proceed accordingly to cancel your services on Monday. Okay? And then it should be paid by yeah. Before the eighth. Actually, our invoice should be paid before the tenth. However, before we can cancel any service, the outstanding balance should be zero out. So since you are requesting to have it canceled on the eighth and we partially have it billed, please ensure it will be paid on or before the eighth. Okay? Alright. So you will receive it shortly to your email address. We got your email address correctly. Right? It's still the same. Okay. And then feel free to let us know once you come back and would like to reinstate the services. Okay. Thank you, Prakash. Have a good one, and be safe always. 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Thank you so much for calling your account. How may I help you today? Oh, sure. I would love to check that for you.\n\nLet me just pull out your account here. May I have your full name, please? Thank you. Nice to have you on the line for Cass. So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95.\n\nYeah. It sent out June 1 to your billing email that we have on record. It's pauldolprakash888@gmail.com. Oh, let me just check your account here if there's any contract agreement. Okay?\n\nJust bear with me here. Be on the line, please. Thank you so much for patiently waiting on the line, Prakash. So, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice. So if I may ask, why are you canceling the services again?\n\nOh, I'm so sorry. Your line cut off. I just heard some words that you mentioned. You said you're leaving again, and then you're going back after a few months? Okay.\n\nWhen are you leaving? Yeah. Which date that you are living until you you are using the Internet before you leave? Which date in June? Okay.\n\nLet me just check here. Alright? Just bear with me. June 7. Seven is Sunday, so office is closed.\n\nWe can do it Monday. However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8. And then one moment here. Right? Then when are you coming back?\n\nBecause I'm I will try to approve this. You you will be coming back after a few months or few weeks. Oh, gosh. Okay. So once you come back in Australia, you will be living in the same address that you have right now.\n\nOh, okay. So June 7 will June 8 will do? Because no office during Sunday. Okay. Just give me a moment.\n\nOkay? I'm just trying to figure out what best thing to do on here, right, to help you further. Thank you so much. Patiently waiting. Can you hear me?\n\nHi, Prakash. So, yeah, I've already worked things out. So just wait for the modified invoice covering June 1 to June 8. So, technically, it's, like, around $20. And please ensure that this will be settled.\n\nIn that way, we can proceed accordingly to cancel your services on Monday. Okay? And then it should be paid by yeah. Before the eighth. Actually, our invoice should be paid before the tenth.\n\nHowever, before we can cancel any service, the outstanding balance should be zero out. So since you are requesting to have it canceled on the eighth and we partially have it billed, please ensure it will be paid on or before the eighth. Okay? Alright. So you will receive it shortly to your email address.\n\nWe got your email address correctly. Right? It's still the same. Okay. And then feel free to let us know once you come back and would like to reinstate the services.\n\nOkay. Thank you, Prakash. Have a good one, and be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3478989005088806},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.6559733971953392},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.595237523317337},{"text":"Oh, sure.","start":10.24,"end":12.4,"sentiment":"neutral","sentiment_score":0.133214071393013},{"text":"I would love to check that for you.","start":12.4,"end":14.32,"sentiment":"positive","sentiment_score":0.42229342833161354}],"sentiment":"positive","sentiment_score":0.512475471496582,"num_words":25,"start":0.88,"end":14.32},{"sentences":[{"text":"Let me just pull out your account here.","start":14.32,"end":16.415,"sentiment":"neutral","sentiment_score":0.16389572620391846},{"text":"May I have your full name, please?","start":16.715,"end":18.895,"sentiment":"neutral","sentiment_score":0.1060349600655692},{"text":"Thank you.","start":21.755,"end":22.314999,"sentiment":"positive","sentiment_score":0.4751545339822769},{"text":"Nice to have you on the line for Cass.","start":22.314999,"end":24.415,"sentiment":"positive","sentiment_score":0.620998395813836},{"text":"So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95.","start":24.555,"end":36.77,"sentiment":"neutral","sentiment_score":0.16141849663108587}],"sentiment":"neutral","sentiment_score":0.2493349815905094,"num_words":50,"start":14.32,"end":36.77},{"sentences":[{"text":"Yeah.","start":40.75,"end":41.07,"sentiment":"neutral","sentiment_score":0.05613378435373306},{"text":"It sent out June 1 to your billing email that we have on record.","start":41.07,"end":46.555,"sentiment":"neutral","sentiment_score":0.06264962442219257},{"text":"It's pauldolprakash888@gmail.com.","start":47.015,"end":51.915,"sentiment":"neutral","sentiment_score":0.049489980563521385},{"text":"Oh, let me just check your account here if there's any contract agreement.","start":61.68,"end":66.32,"sentiment":"neutral","sentiment_score":-0.03350321719279656},{"text":"Okay?","start":66.32,"end":66.72,"sentiment":"neutral","sentiment_score":-0.018429778516292572}],"sentiment":"neutral","sentiment_score":0.018652802753833034,"num_words":31,"start":40.75,"end":66.72},{"sentences":[{"text":"Just bear with me here.","start":66.72,"end":68.02,"sentiment":"neutral","sentiment_score":-0.01720229834318161},{"text":"Be on the line, please.","start":68.16,"end":69.46,"sentiment":"neutral","sentiment_score":0.019648346304893493},{"text":"Thank you so much for patiently waiting on the line, Prakash.","start":147.97,"end":151.03,"sentiment":"neutral","sentiment_score":0.2683018893003464},{"text":"So, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice.","start":151.09,"end":167.10501,"sentiment":"neutral","sentiment_score":-0.17543041416340405},{"text":"So if I may ask, why are you canceling the services again?","start":167.405,"end":171.345,"sentiment":"neutral","sentiment_score":-0.3268134867151578}],"sentiment":"neutral","sentiment_score":-0.10541602504858072,"num_words":69,"start":66.72,"end":171.345},{"sentences":[{"text":"Oh, I'm so sorry.","start":184.73,"end":186.09,"sentiment":"negative","sentiment_score":-0.3749029189348221},{"text":"Your line cut off.","start":186.09,"end":187.05,"sentiment":"negative","sentiment_score":-0.562234178185463},{"text":"I just heard some words that you mentioned.","start":187.05,"end":189.67499,"sentiment":"neutral","sentiment_score":-0.27570822089910507},{"text":"You said you're leaving again, and then you're going back after a few months?","start":189.735,"end":194.635,"sentiment":"neutral","sentiment_score":-0.24226349060024535},{"text":"Okay.","start":196.935,"end":197.415,"sentiment":"neutral","sentiment_score":-0.04792082309722901}],"sentiment":"neutral","sentiment_score":-0.3030265757153111,"num_words":31,"start":184.73,"end":197.415},{"sentences":[{"text":"When are you leaving?","start":197.415,"end":198.555,"sentiment":"neutral","sentiment_score":-0.07876060158014297},{"text":"Yeah.","start":217.97,"end":218.29001,"sentiment":"neutral","sentiment_score":0.01018345169723034},{"text":"Which date that you are living until you you are using the Internet before you leave?","start":218.29001,"end":225.565,"sentiment":"neutral","sentiment_score":-0.009585204999893904},{"text":"Which date in June?","start":225.565,"end":226.94499,"sentiment":"neutral","sentiment_score":-0.010595542145892978},{"text":"Okay.","start":236.77,"end":237.27,"sentiment":"neutral","sentiment_score":0.016971401870250702}],"sentiment":"neutral","sentiment_score":-0.018601269282114048,"num_words":26,"start":197.415,"end":237.27},{"sentences":[{"text":"Let me just check here.","start":237.57,"end":238.69,"sentiment":"neutral","sentiment_score":0.021335047110915183},{"text":"Alright?","start":238.69,"end":239.19,"sentiment":"neutral","sentiment_score":0.024201318621635437},{"text":"Just bear with me.","start":240.61,"end":242.07,"sentiment":"neutral","sentiment_score":-0.006602575071156025},{"text":"June 7.","start":243.97,"end":244.95001,"sentiment":"neutral","sentiment_score":-0.006702592596411705},{"text":"Seven is Sunday, so office is closed.","start":248.405,"end":250.905,"sentiment":"neutral","sentiment_score":-0.049460918243442266}],"sentiment":"neutral","sentiment_score":-0.013429755737122736,"num_words":19,"start":237.57,"end":250.905},{"sentences":[{"text":"We can do it Monday.","start":250.965,"end":253.145,"sentiment":"neutral","sentiment_score":0.005905555933713913},{"text":"However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8.","start":253.765,"end":264.89,"sentiment":"neutral","sentiment_score":-0.09099885858595372},{"text":"And then one moment here.","start":267.99,"end":270.71,"sentiment":"neutral","sentiment_score":0.0059202369302511215},{"text":"Right?","start":270.71,"end":271.21,"sentiment":"neutral","sentiment_score":0.006291721016168594},{"text":"Then when are you coming back?","start":272.385,"end":274.305,"sentiment":"neutral","sentiment_score":-0.01665950845927}],"sentiment":"neutral","sentiment_score":-0.05012198749023515,"num_words":37,"start":250.965,"end":274.305},{"sentences":[{"text":"Because I'm I will try to approve this.","start":274.305,"end":276.965,"sentiment":"neutral","sentiment_score":-0.024909877218306065},{"text":"You you will be coming back after a few months or few weeks.","start":277.905,"end":283.285,"sentiment":"neutral","sentiment_score":-0.039801474374074206},{"text":"Oh, gosh.","start":285.75,"end":286.49002,"sentiment":"neutral","sentiment_score":-0.20505553483963013},{"text":"Okay.","start":290.31,"end":290.79,"sentiment":"neutral","sentiment_score":0.030921338126063347},{"text":"So once you come back in Australia, you will be living in the same address that you have right now.","start":290.79,"end":299.36502,"sentiment":"neutral","sentiment_score":0.010820172820240257}],"sentiment":"neutral","sentiment_score":-0.019988283176313747,"num_words":44,"start":274.305,"end":299.36502},{"sentences":[{"text":"Oh, okay.","start":300.945,"end":301.845,"sentiment":"neutral","sentiment_score":-0.006814762018620968},{"text":"So June 7 will June 8 will do?","start":304.225,"end":306.625,"sentiment":"neutral","sentiment_score":0.01547037553973496},{"text":"Because no office during Sunday.","start":306.625,"end":311.20502,"sentiment":"neutral","sentiment_score":-0.005164217576384545},{"text":"Okay.","start":323.45,"end":323.95,"sentiment":"neutral","sentiment_score":0.03699645027518272},{"text":"Just give me a moment.","start":324.33,"end":325.86502,"sentiment":"neutral","sentiment_score":0.013623058050870895}],"sentiment":"neutral","sentiment_score":0.009020196806107248,"num_words":21,"start":300.945,"end":325.86502},{"sentences":[{"text":"Okay?","start":325.86502,"end":326.36502,"sentiment":"neutral","sentiment_score":0.004673839546740055},{"text":"I'm just trying to figure out what best thing to do on here, right, to help you further.","start":326.42502,"end":331.80502,"sentiment":"neutral","sentiment_score":0.02501874380848474},{"text":"Thank you so much.","start":332.185,"end":333.325,"sentiment":"positive","sentiment_score":0.6267997920513153},{"text":"Patiently waiting.","start":479.79498,"end":480.675,"sentiment":"neutral","sentiment_score":0.005593150854110718},{"text":"Can you hear me?","start":480.675,"end":481.41,"sentiment":"neutral","sentiment_score":-0.025519551243633032}],"sentiment":"neutral","sentiment_score":0.09901098251856606,"num_words":29,"start":325.86502,"end":481.41},{"sentences":[{"text":"Hi, Prakash.","start":482.77,"end":483.67,"sentiment":"neutral","sentiment_score":0.021624697372317314},{"text":"So, yeah, I've already worked things out.","start":483.81,"end":487.11002,"sentiment":"neutral","sentiment_score":-0.014017291100961822},{"text":"So just wait for the modified invoice covering June 1 to June 8.","start":487.41,"end":494.79004,"sentiment":"neutral","sentiment_score":-0.013259038042563658},{"text":"So, technically, it's, like, around $20.","start":495.845,"end":499.145,"sentiment":"neutral","sentiment_score":-0.09397574203709762},{"text":"And please ensure that this will be settled.","start":499.365,"end":503.065,"sentiment":"neutral","sentiment_score":-0.2210464682430029}],"sentiment":"neutral","sentiment_score":-0.07109625932450096,"num_words":36,"start":482.77,"end":503.065},{"sentences":[{"text":"In that way, we can proceed accordingly to cancel your services on Monday.","start":503.285,"end":509.865,"sentiment":"neutral","sentiment_score":-0.2543964661084689},{"text":"Okay?","start":509.925,"end":510.425,"sentiment":"neutral","sentiment_score":-0.05888548493385315},{"text":"And then it should be paid by yeah.","start":510.54,"end":516.94,"sentiment":"neutral","sentiment_score":-0.01348655461333692},{"text":"Before the eighth.","start":516.94,"end":518.08,"sentiment":"neutral","sentiment_score":-0.028743948166569073},{"text":"Actually, our invoice should be paid before the tenth.","start":518.3,"end":521.66003,"sentiment":"neutral","sentiment_score":-0.04335642440451516}],"sentiment":"neutral","sentiment_score":-0.11618740133502904,"num_words":34,"start":503.285,"end":521.66003},{"sentences":[{"text":"However, before we can cancel any service, the outstanding balance should be zero out.","start":521.66003,"end":527.595,"sentiment":"neutral","sentiment_score":-0.22567199064152582},{"text":"So since you are requesting to have it canceled on the eighth and we partially have it billed, please ensure it will be paid on or before the eighth.","start":527.595,"end":538.3,"sentiment":"neutral","sentiment_score":-0.06817193740400775},{"text":"Okay?","start":538.44,"end":538.94,"sentiment":"neutral","sentiment_score":0.034642357379198074},{"text":"Alright.","start":541.0,"end":541.32,"sentiment":"neutral","sentiment_score":0.12044602632522584},{"text":"So you will receive it shortly to your email address.","start":541.32,"end":545.82,"sentiment":"neutral","sentiment_score":0.14266384690999984}],"sentiment":"neutral","sentiment_score":-0.06463031274351207,"num_words":55,"start":521.66003,"end":545.82},{"sentences":[{"text":"We got your email address correctly.","start":545.96,"end":548.04004,"sentiment":"neutral","sentiment_score":0.09981047610441844},{"text":"Right?","start":548.04004,"end":548.28,"sentiment":"neutral","sentiment_score":0.08922873437404633},{"text":"It's still the same.","start":548.28,"end":549.485,"sentiment":"neutral","sentiment_score":0.07204805128276348},{"text":"Okay.","start":552.745,"end":553.065,"sentiment":"neutral","sentiment_score":0.10780708491802216},{"text":"And then feel free to let us know once you come back and would like to reinstate the services.","start":553.065,"end":559.725,"sentiment":"neutral","sentiment_score":0.13125530630350113}],"sentiment":"neutral","sentiment_score":0.11541747421987596,"num_words":31,"start":545.96,"end":559.725},{"sentences":[{"text":"Okay.","start":562.0609,"end":562.3009,"sentiment":"neutral","sentiment_score":0.24460625648498535},{"text":"Thank you, Prakash.","start":562.3009,"end":563.28094,"sentiment":"positive","sentiment_score":0.5015480319658915},{"text":"Have a good one, and be safe always.","start":563.8209,"end":565.84094,"sentiment":"positive","sentiment_score":0.7455937080085278},{"text":"Bye bye.","start":566.0609,"end":566.8009,"sentiment":"neutral","sentiment_score":0.09635050222277641}],"sentiment":"positive","sentiment_score":0.5647643586354596,"num_words":14,"start":562.0609,"end":566.8009}]}}]},{"alternatives":[{"transcript":"Hi. I need to know when my next billing due is on or how my accounts look like. Percast photo. Oh, it has already been sent. It's in. Yeah. No. That's fine. That's fine. If I need to cancel the Internet just with within a few few days, then how does the billing cycle affect? I won't be using that for a few periods, so that's why I'm just trying to save the money. I'll be back again in in a few few other months. But for now, I don't need that, So that's why. Yeah. Yeah. Yeah. I will be leaving soon within a few weeks. Yeah. So that's why I decided to cancel the Internet. Is there anything that you can do? I'll Just make me to pay the partial payment for the but this date that I have used the Internet. Yeah. '1 second. So I'll be leaving on Monday so I can use the Internet till the seventh of seventh of June. Yeah. Yeah. Probably, I'll be I'll be back on August, I think. But it's not really decided yet, but, yeah, it might go on August. Yeah. Yeah. Yeah. Nothing yeah. That's okay. Yeah. We can do it June 8. Yeah. Oh, correct. Yeah. I can hear you. Yep. Yep. Yeah. When when this should be paid by? By eight? Yeah. That's fine. Okay. Yes. Same. Nothing changed. No worries. Thank you. 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8.","start":309.76,"end":311.22,"sentiment":"neutral","sentiment_score":0.08217091796298821}],"sentiment":"neutral","sentiment_score":0.035048090387135744,"num_words":12,"start":298.325,"end":311.22},{"sentences":[{"text":"Yeah.","start":328.31,"end":328.81,"sentiment":"neutral","sentiment_score":-0.030384939163923264},{"text":"Oh, correct.","start":400.305,"end":400.965,"sentiment":"neutral","sentiment_score":0.0989266335964203},{"text":"Yeah.","start":479.79498,"end":480.29498,"sentiment":"neutral","sentiment_score":0.011268176138401031},{"text":"I can hear you.","start":482.035,"end":483.095,"sentiment":"neutral","sentiment_score":0.0031037181615829468},{"text":"Yep.","start":493.07498,"end":493.57498,"sentiment":"neutral","sentiment_score":-0.009478788822889328}],"sentiment":"neutral","sentiment_score":0.020185843110084537,"num_words":9,"start":328.31,"end":493.57498},{"sentences":[{"text":"Yep.","start":495.155,"end":495.655,"sentiment":"neutral","sentiment_score":-0.001636351807974279},{"text":"Yeah.","start":510.645,"end":510.885,"sentiment":"neutral","sentiment_score":-0.01264549233019352},{"text":"When when this should be paid by?","start":510.885,"end":513.625,"sentiment":"neutral","sentiment_score":-0.024771624111703465},{"text":"By eight?","start":514.405,"end":515.145,"sentiment":"neutral","sentiment_score":-0.013461884576827288},{"text":"Yeah.","start":531.45996,"end":531.95996,"sentiment":"neutral","sentiment_score":-0.02200343087315559}],"sentiment":"neutral","sentiment_score":-0.01971753441224185,"num_words":12,"start":495.155,"end":531.95996},{"sentences":[{"text":"That's fine.","start":534.435,"end":539.955,"sentiment":"neutral","sentiment_score":0.01551722921431065},{"text":"Okay.","start":539.955,"end":540.455,"sentiment":"neutral","sentiment_score":0.06702330708503723},{"text":"Yes.","start":550.11,"end":550.35,"sentiment":"neutral","sentiment_score":0.10798997431993484},{"text":"Same.","start":550.35,"end":550.58997,"sentiment":"neutral","sentiment_score":0.0811571553349495},{"text":"Nothing changed.","start":550.58997,"end":551.41,"sentiment":"neutral","sentiment_score":-0.022651979699730873}],"sentiment":"neutral","sentiment_score":0.03455727653844016,"num_words":7,"start":534.435,"end":551.41},{"sentences":[{"text":"No worries.","start":560.43,"end":560.99,"sentiment":"neutral","sentiment_score":0.22788608819246292},{"text":"Thank you.","start":560.99,"end":561.73,"sentiment":"positive","sentiment_score":0.41363298892974854},{"text":"Bye.","start":563.8509,"end":564.3509,"sentiment":"neutral","sentiment_score":0.071420818567276}],"sentiment":"neutral","sentiment_score":0.2708917945623398,"num_words":5,"start":560.43,"end":564.3509}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Thank you so much for calling your account. How may I help you today?\n\nChannel 1: Hi. I need to know when my next billing due is on or how my accounts\n\nChannel 0: Oh,\n\nChannel 1: look like.\n\nChannel 0: sure. I would love to check that for you. Let me just pull out your account here. May I have your full name, please?\n\nChannel 1: Percast photo.\n\nChannel 0: Thank you. Nice to have you on the line for Cass. So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95.\n\nChannel 1: Oh, it has already been sent. It's in.\n\nChannel 0: Yeah. It sent out June 1 to your billing email that we have on record. It's pauldolprakash888@gmail.com.\n\nChannel 1: Yeah. No. That's fine. That's fine. If I need to cancel the Internet just with within a few few days, then how does the billing cycle affect?\n\nChannel 0: Oh, let me just check your account here if there's any contract agreement. Okay? Just bear with me here. Be on the line, please. Thank you so much for patiently waiting on the line, Prakash.\n\nSo, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice. So if I may ask, why are you canceling the services again?\n\nChannel 1: I won't be using that for a few periods, so that's why I'm just trying to save the money. I'll be back again in in a few few other months. But for now, I don't need that, So that's\n\nChannel 0: Oh, I'm\n\nChannel 1: why.\n\nChannel 0: so sorry. Your line cut off. I just heard some words that you mentioned. You said you're leaving again, and then you're going back after a few months?\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: Okay. When are you leaving?\n\nChannel 1: I will be leaving soon within a few weeks. Yeah. So that's why I decided to cancel the Internet. Is there anything that you can do? I'll Just make me to pay the partial payment for the but this date that I have used the Internet.\n\nChannel 0: Yeah. Which date that you are living until you you are using the Internet before you leave? Which date in June?\n\nChannel 1: Yeah. '1 second. So I'll be leaving on Monday so I can use the Internet till the seventh of seventh of June.\n\nChannel 0: Okay. Let me just check here. Alright? Just bear with me. June 7.\n\nSeven is Sunday, so office is closed. We can do it Monday. However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8.\n\nChannel 1: Yeah.\n\nChannel 0: And then one moment here. Right? Then when are you coming back? Because I'm I will try to approve this. You you will be coming back after a few months or\n\nChannel 1: Yeah. Probably, I'll\n\nChannel 0: few\n\nChannel 1: be\n\nChannel 0: weeks.\n\nChannel 1: I'll be back on August, I think. But it's not\n\nChannel 0: Oh,\n\nChannel 1: really\n\nChannel 0: gosh.\n\nChannel 1: decided yet, but, yeah, it might go on August.\n\nChannel 0: Okay. So once you come back in Australia, you will be living in the same address\n\nChannel 1: Yeah.\n\nChannel 0: that you\n\nChannel 1: Yeah.\n\nChannel 0: have\n\nChannel 1: Yeah.\n\nChannel 0: right\n\nChannel 1: Nothing\n\nChannel 0: now.\n\nChannel 1: yeah.\n\nChannel 0: Oh, okay. So June 7 will June 8 will do? Because no office during\n\nChannel 1: That's okay. Yeah. We can do it June\n\nChannel 0: Sunday.\n\nChannel 1: 8.\n\nChannel 0: Okay. Just give me a moment. Okay? I'm just trying to figure\n\nChannel 1: Yeah.\n\nChannel 0: out what best thing to do on here, right, to help you further. Thank you so much.\n\nChannel 1: Oh, correct. Yeah.\n\nChannel 0: Patiently waiting. Can you hear me?\n\nChannel 1: I can hear you.\n\nChannel 0: Hi, Prakash. So, yeah, I've already worked things out. So just wait for the modified invoice covering June 1\n\nChannel 1: Yep.\n\nChannel 0: to June 8.\n\nChannel 1: Yep.\n\nChannel 0: So, technically, it's, like, around $20. And please ensure that this will be settled. In that way, we can proceed accordingly to cancel your services on Monday. Okay? And\n\nChannel 1: Yeah. When when this should be paid by?\n\nChannel 0: then\n\nChannel 1: By\n\nChannel 0: it\n\nChannel 1: eight?\n\nChannel 0: should be paid by yeah. Before the eighth. Actually, our invoice should be paid before the tenth. However, before we can cancel any service, the outstanding balance should be zero out. So since you are requesting to have it canceled on the eighth and\n\nChannel 1: Yeah.\n\nChannel 0: we partially have it billed, please ensure\n\nChannel 1: That's\n\nChannel 0: it will be paid on or before the eighth. Okay?\n\nChannel 1: fine. Okay.\n\nChannel 0: Alright. So you will receive it shortly to your email address. We got your email address correctly. Right? It's still the same.\n\nChannel 1: Yes. Same. Nothing changed.\n\nChannel 0: Okay. And then feel free to let us know once you come back and would like to reinstate the services.\n\nChannel 1: No worries. Thank you.\n\nChannel 0: Okay. Thank you, Prakash. Have\n\nChannel 1: Bye.\n\nChannel 0: a good one, and be safe always. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.88,"end":1.1999999,"sentiment":"positive","sentiment_score":0.3478989005088806},{"text":"Thank you so much for calling your account.","start":1.1999999,"end":3.3799999,"sentiment":"positive","sentiment_score":0.6559733971953392},{"text":"How may I help you today?","start":3.52,"end":4.98,"sentiment":"positive","sentiment_score":0.595237523317337}],"sentiment":"positive","sentiment_score":0.6111407478650411,"channel":0,"num_words":15,"start":0.88,"end":4.98},{"sentences":[{"text":"Hi.","start":5.7599998,"end":6.16,"sentiment":"neutral","sentiment_score":0.0126839866861701},{"text":"I need to know when my next billing due is on or how my accounts","start":6.16,"end":10.639999,"sentiment":"neutral","sentiment_score":-0.01301824835439523}],"sentiment":"neutral","sentiment_score":-0.011411858664359897,"channel":1,"num_words":16,"start":5.7599998,"end":10.639999},{"sentences":[{"text":"Oh,","start":10.24,"end":10.74,"sentiment":"neutral","sentiment_score":0.08406232297420502}],"sentiment":"neutral","sentiment_score":0.08406232297420502,"channel":0,"num_words":1,"start":10.24,"end":10.74},{"sentences":[{"text":"look like.","start":10.639999,"end":11.38,"sentiment":"neutral","sentiment_score":0.12960630655288696}],"sentiment":"neutral","sentiment_score":0.12960630655288696,"channel":1,"num_words":2,"start":10.639999,"end":11.38},{"sentences":[{"text":"sure.","start":12.0,"end":12.4,"sentiment":"neutral","sentiment_score":0.18236581981182096},{"text":"I would love to check that for you.","start":12.4,"end":14.32,"sentiment":"positive","sentiment_score":0.42229342833161354},{"text":"Let me just pull out your account here.","start":14.32,"end":16.415,"sentiment":"neutral","sentiment_score":0.16389572620391846},{"text":"May I have your full name, please?","start":16.715,"end":18.895,"sentiment":"neutral","sentiment_score":0.1060349600655692}],"sentiment":"neutral","sentiment_score":0.23392182402312756,"channel":0,"num_words":24,"start":12.0,"end":18.895},{"sentences":[{"text":"Percast photo.","start":19.685,"end":20.665,"sentiment":"neutral","sentiment_score":0.04991915449500084}],"sentiment":"neutral","sentiment_score":0.04991915449500084,"channel":1,"num_words":2,"start":19.685,"end":20.665},{"sentences":[{"text":"Thank you.","start":21.755,"end":22.314999,"sentiment":"positive","sentiment_score":0.4751545339822769},{"text":"Nice to have you on the line for Cass.","start":22.314999,"end":24.415,"sentiment":"positive","sentiment_score":0.620998395813836},{"text":"So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95.","start":24.555,"end":36.77,"sentiment":"neutral","sentiment_score":0.16141849663108587}],"sentiment":"neutral","sentiment_score":0.2975239585552897,"channel":0,"num_words":35,"start":21.755,"end":36.77},{"sentences":[{"text":"Oh, it has already been sent.","start":37.9,"end":39.52,"sentiment":"neutral","sentiment_score":0.02644089174767335},{"text":"It's in.","start":40.22,"end":40.96,"sentiment":"neutral","sentiment_score":0.0313190845772624}],"sentiment":"neutral","sentiment_score":0.027660439955070615,"channel":1,"num_words":8,"start":37.9,"end":40.96},{"sentences":[{"text":"Yeah.","start":40.75,"end":41.07,"sentiment":"neutral","sentiment_score":0.05613378435373306},{"text":"It sent out June 1 to your billing email that we have on record.","start":41.07,"end":46.555,"sentiment":"neutral","sentiment_score":0.06264962442219257},{"text":"It's pauldolprakash888@gmail.com.","start":47.015,"end":51.915,"sentiment":"neutral","sentiment_score":0.049489980563521385}],"sentiment":"neutral","sentiment_score":0.0607181463171454,"channel":0,"num_words":17,"start":40.75,"end":51.915},{"sentences":[{"text":"Yeah.","start":52.395,"end":52.715,"sentiment":"neutral","sentiment_score":0.02067899890244007},{"text":"No.","start":52.715,"end":52.954998,"sentiment":"neutral","sentiment_score":-0.08227872848510742},{"text":"That's fine.","start":52.954998,"end":53.434998,"sentiment":"neutral","sentiment_score":-0.024414539337158203},{"text":"That's fine.","start":53.434998,"end":54.0,"sentiment":"neutral","sentiment_score":0.06126345321536064},{"text":"If I need to cancel the Internet just with within a few few days, then how does the billing cycle affect?","start":54.08,"end":59.86,"sentiment":"neutral","sentiment_score":-0.24448918941475095}],"sentiment":"neutral","sentiment_score":-0.18971018072355678,"channel":1,"num_words":27,"start":52.395,"end":59.86},{"sentences":[{"text":"Oh, let me just check your account here if there's any contract agreement.","start":61.68,"end":66.32,"sentiment":"neutral","sentiment_score":-0.03350321719279656},{"text":"Okay?","start":66.32,"end":66.72,"sentiment":"neutral","sentiment_score":-0.018429778516292572},{"text":"Just bear with me here.","start":66.72,"end":68.02,"sentiment":"neutral","sentiment_score":-0.01720229834318161},{"text":"Be on the line, please.","start":68.16,"end":69.46,"sentiment":"neutral","sentiment_score":0.019648346304893493},{"text":"Thank you so much for patiently waiting on the line, Prakash.","start":147.97,"end":151.03,"sentiment":"neutral","sentiment_score":0.2683018893003464}],"sentiment":"neutral","sentiment_score":0.07170226914542062,"channel":0,"num_words":35,"start":61.68,"end":151.03},{"sentences":[{"text":"So, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice.","start":151.09,"end":167.10501,"sentiment":"neutral","sentiment_score":-0.17543041416340405},{"text":"So if I may ask, why are you canceling the services again?","start":167.405,"end":171.345,"sentiment":"neutral","sentiment_score":-0.3268134867151578}],"sentiment":"neutral","sentiment_score":-0.2132761823013425,"channel":0,"num_words":48,"start":151.09,"end":171.345},{"sentences":[{"text":"I won't be using that for a few periods, so that's why I'm just trying to save the money.","start":173.75,"end":178.47,"sentiment":"negative","sentiment_score":-0.39805639103839274},{"text":"I'll be back again in in a few few other months.","start":178.47,"end":181.51,"sentiment":"neutral","sentiment_score":-0.08760803734714334},{"text":"But for now, I don't need that, So that's","start":181.51,"end":183.52501,"sentiment":"neutral","sentiment_score":-0.3031190203295814}],"sentiment":"neutral","sentiment_score":-0.28858541085934025,"channel":1,"num_words":39,"start":173.75,"end":183.52501},{"sentences":[{"text":"Oh, I'm","start":184.73,"end":185.29001,"sentiment":"neutral","sentiment_score":-0.3250623196363449}],"sentiment":"neutral","sentiment_score":-0.3250623196363449,"channel":0,"num_words":2,"start":184.73,"end":185.29001},{"sentences":[{"text":"why.","start":185.10501,"end":185.60501,"sentiment":"negative","sentiment_score":-0.34572306275367737}],"sentiment":"negative","sentiment_score":-0.34572306275367737,"channel":1,"num_words":1,"start":185.10501,"end":185.60501},{"sentences":[{"text":"so sorry.","start":185.29001,"end":186.09,"sentiment":"negative","sentiment_score":-0.42474351823329926},{"text":"Your line cut off.","start":186.09,"end":187.05,"sentiment":"negative","sentiment_score":-0.562234178185463},{"text":"I just heard some words that you mentioned.","start":187.05,"end":189.67499,"sentiment":"neutral","sentiment_score":-0.27570822089910507},{"text":"You said you're leaving again, and then you're going back after a few months?","start":189.735,"end":194.635,"sentiment":"neutral","sentiment_score":-0.24226349060024535}],"sentiment":"neutral","sentiment_score":-0.31056351374302593,"channel":0,"num_words":28,"start":185.29001,"end":194.635},{"sentences":[{"text":"Yeah.","start":194.865,"end":195.10501,"sentiment":"neutral","sentiment_score":-0.0849386677145958},{"text":"Yeah.","start":195.10501,"end":195.425,"sentiment":"neutral","sentiment_score":-0.06058695167303085},{"text":"Yeah.","start":195.425,"end":195.925,"sentiment":"neutral","sentiment_score":-0.0530955009162426}],"sentiment":"neutral","sentiment_score":-0.06620704010128975,"channel":1,"num_words":3,"start":194.865,"end":195.925},{"sentences":[{"text":"Okay.","start":196.935,"end":197.415,"sentiment":"neutral","sentiment_score":-0.04792082309722901},{"text":"When are you leaving?","start":197.415,"end":198.555,"sentiment":"neutral","sentiment_score":-0.07876060158014297}],"sentiment":"neutral","sentiment_score":-0.07259264588356018,"channel":0,"num_words":5,"start":196.935,"end":198.555},{"sentences":[{"text":"I will be leaving soon within a few weeks.","start":200.12,"end":202.78,"sentiment":"neutral","sentiment_score":-0.17198535965548623},{"text":"Yeah.","start":203.8,"end":204.2,"sentiment":"neutral","sentiment_score":-0.20336487889289856},{"text":"So that's why I decided to cancel the Internet.","start":204.2,"end":207.9,"sentiment":"negative","sentiment_score":-0.4071180688010322},{"text":"Is there anything that you can do?","start":208.04,"end":209.81999,"sentiment":"neutral","sentiment_score":-0.1125767348068101},{"text":"I'll Just make me to pay the partial payment for the but this date that I have used the Internet.","start":210.04,"end":216.395,"sentiment":"neutral","sentiment_score":-0.08278667218983174}],"sentiment":"neutral","sentiment_score":-0.17084926787925803,"channel":1,"num_words":46,"start":200.12,"end":216.395},{"sentences":[{"text":"Yeah.","start":217.97,"end":218.29001,"sentiment":"neutral","sentiment_score":0.01018345169723034},{"text":"Which date that you are living until you you are using the Internet before you leave?","start":218.29001,"end":225.565,"sentiment":"neutral","sentiment_score":-0.009585204999893904},{"text":"Which date in June?","start":225.565,"end":226.94499,"sentiment":"neutral","sentiment_score":-0.010595542145892978}],"sentiment":"neutral","sentiment_score":-0.00883628556593543,"channel":0,"num_words":21,"start":217.97,"end":226.94499},{"sentences":[{"text":"Yeah.","start":227.19,"end":227.51,"sentiment":"neutral","sentiment_score":0.009940123185515404},{"text":"'1 second.","start":227.51,"end":228.23,"sentiment":"neutral","sentiment_score":0.0030170027166604996},{"text":"So I'll be leaving on Monday so I can use the Internet till the seventh of seventh of June.","start":228.23,"end":235.20999,"sentiment":"neutral","sentiment_score":0.004212766885757446}],"sentiment":"neutral","sentiment_score":0.004364395429464904,"channel":1,"num_words":22,"start":227.19,"end":235.20999},{"sentences":[{"text":"Okay.","start":236.77,"end":237.27,"sentiment":"neutral","sentiment_score":0.016971401870250702},{"text":"Let me just check here.","start":237.57,"end":238.69,"sentiment":"neutral","sentiment_score":0.021335047110915183},{"text":"Alright?","start":238.69,"end":239.19,"sentiment":"neutral","sentiment_score":0.024201318621635437},{"text":"Just bear with me.","start":240.61,"end":242.07,"sentiment":"neutral","sentiment_score":-0.006602575071156025},{"text":"June 7.","start":243.97,"end":244.95001,"sentiment":"neutral","sentiment_score":-0.006702592596411705}],"sentiment":"neutral","sentiment_score":0.00831019004377035,"channel":0,"num_words":13,"start":236.77,"end":244.95001},{"sentences":[{"text":"Seven is Sunday, so office is closed.","start":248.405,"end":250.905,"sentiment":"neutral","sentiment_score":-0.049460918243442266},{"text":"We can do it Monday.","start":250.965,"end":253.145,"sentiment":"neutral","sentiment_score":0.005905555933713913},{"text":"However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8.","start":253.765,"end":264.89,"sentiment":"neutral","sentiment_score":-0.09099885858595372}],"sentiment":"neutral","sentiment_score":-0.06677111936733127,"channel":0,"num_words":32,"start":248.405,"end":264.89},{"sentences":[{"text":"Yeah.","start":265.935,"end":266.435,"sentiment":"neutral","sentiment_score":0.012340255081653597}],"sentiment":"neutral","sentiment_score":0.012340255081653597,"channel":1,"num_words":1,"start":265.935,"end":266.435},{"sentences":[{"text":"And then one moment here.","start":267.99,"end":270.71,"sentiment":"neutral","sentiment_score":0.0059202369302511215},{"text":"Right?","start":270.71,"end":271.21,"sentiment":"neutral","sentiment_score":0.006291721016168594},{"text":"Then when are you coming back?","start":272.385,"end":274.305,"sentiment":"neutral","sentiment_score":-0.01665950845927},{"text":"Because I'm I will try to approve this.","start":274.305,"end":276.965,"sentiment":"neutral","sentiment_score":-0.024909877218306065},{"text":"You you will be coming back after a few months or","start":277.905,"end":281.76498,"sentiment":"neutral","sentiment_score":-0.03777749091386795}],"sentiment":"neutral","sentiment_score":-0.021899856867328767,"channel":0,"num_words":31,"start":267.99,"end":281.76498},{"sentences":[{"text":"Yeah.","start":281.47,"end":281.79,"sentiment":"neutral","sentiment_score":-0.008280716836452484},{"text":"Probably, 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The agent informs them that they need to pay the invoice and that they need to provide a 30-day notice if they want to cancel the services. The agent also tries to figure out the best way to cancel the services and confirms the customer's email address and payment date."},"intents":{"segments":[{"text":"I need to know when my next billing due is on or how my accounts Oh, look like.","start_word":16,"end_word":33,"intents":[{"intent":"Check billing due","confidence_score":0.060625397}]},{"text":"I would love to check that for you. Let me just pull out your account here. May I have your full name, please? Percast photo.","start_word":35,"end_word":59,"intents":[{"intent":"Check account and account information","confidence_score":0.00010156801},{"intent":"Check account for cancellation","confidence_score":0.0185462}]},{"text":"Oh, let me just check your account here if there's any contract agreement. Okay?","start_word":147,"end_word":160,"intents":[{"intent":"Check account for any contract agreement","confidence_score":0.0012460885},{"intent":"Check account for contract agreement","confidence_score":0.0060970015}]},{"text":"I won't be using that for a few periods, so that's why I'm just trying to save the money. I'll be back again in in a few few other months.","start_word":230,"end_word":259,"intents":[{"intent":"Save money","confidence_score":0.08011686}]},{"text":"Can you hear me? I can hear you. Hi, Prakash. So, yeah, I've already worked things out. So just wait for the modified invoice covering June 1 Yep. to June 8. Yep.","start_word":587,"end_word":618,"intents":[{"intent":"Wait","confidence_score":0.00013701333}]},{"text":"In that way, we can proceed accordingly to cancel your services on Monday. Okay? And Yeah.","start_word":633,"end_word":648,"intents":[{"intent":"Cancel services","confidence_score":0.5389099}]},{"text":"So you will receive it shortly to your email address. We got your email address correctly. Right?","start_word":726,"end_word":742,"intents":[{"intent":"Receive email","confidence_score":0.17658377}]},{"text":"And then feel free to let us know once you come back and would like to reinstate the services. No worries. Thank you.","start_word":752,"end_word":774,"intents":[{"intent":"Restore services","confidence_score":0.021135436}]}]},"sentiments":{"segments":[{"text":"Hi. Thank you so much for calling your account. How may I help you today?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.5973526239395142},{"text":"Hi. I need to know when my next billing due is on or how my accounts Oh, look like. sure.","start_word":15,"end_word":34,"sentiment":"neutral","sentiment_score":0.030870113521814343},{"text":"I would love to check that for you.","start_word":35,"end_word":42,"sentiment":"positive","sentiment_score":0.4223376214504242},{"text":"Let me just pull out your account here. May I have your full name, please? Percast photo.","start_word":43,"end_word":59,"sentiment":"neutral","sentiment_score":0.12085843086242676},{"text":"Thank you. Nice to have you on the line for Cass.","start_word":60,"end_word":70,"sentiment":"positive","sentiment_score":0.5679743885993958},{"text":"So I'm showing here that your recent invoice for this month for June has been sent out June 1 for the amount of $69.95. Oh, it has already been sent. It's in. Yeah. It sent out June 1 to your billing email that we have on record. It's pauldolprakash888@gmail.com. Yeah. No. That's fine. That's fine. If I need to cancel the Internet just with within a few few days, then how does the billing cycle affect? Oh, let me just check your account here if there's any contract agreement. Okay? Just bear with me here. Be on the line, please. Thank you so much for patiently waiting on the line, Prakash. So, technically, if you are wanting to cancel the services, you still need to pay the invoice that's already been generated for $69.95 because, technically, our cancellation process, you should be providing a thirty days notice. So if I may ask, why are you canceling the services again?","start_word":71,"end_word":229,"sentiment":"neutral","sentiment_score":-0.03672746941447258},{"text":"I won't be using that for a few periods, so that's why I'm just trying to save the money.","start_word":230,"end_word":248,"sentiment":"negative","sentiment_score":-0.3987380564212799},{"text":"I'll be back again in in a few few other months. But for now, I don't need that, So that's Oh, I'm why.","start_word":249,"end_word":271,"sentiment":"neutral","sentiment_score":-0.20734210539123285},{"text":"so sorry. Your line cut off.","start_word":272,"end_word":277,"sentiment":"negative","sentiment_score":-0.5059911608695984},{"text":"I just heard some words that you mentioned. You said you're leaving again, and then you're going back after a few months? Yeah. Yeah. Yeah. Okay. When are you leaving? I will be leaving soon within a few weeks. Yeah.","start_word":278,"end_word":317,"sentiment":"neutral","sentiment_score":-0.1930730789899826},{"text":"So that's why I decided to cancel the Internet.","start_word":318,"end_word":326,"sentiment":"negative","sentiment_score":-0.40125203132629395},{"text":"Is there anything that you can do? I'll Just make me to pay the partial payment for the but this date that I have used the Internet. Yeah. Which date that you are living until you you are using the Internet before you leave? Which date in June? Yeah. '1 second. So I'll be leaving on Monday so I can use the Internet till the seventh of seventh of June. Okay. Let me just check here. Alright? Just bear with me. June 7. Seven is Sunday, so office is closed. We can do it Monday. However, I have to check-in here if we can modify, rectified your invoice that's already been generated from June '8. Yeah. And then one moment here. Right? Then when are you coming back? Because I'm I will try to approve this. You you will be coming back after a few months or Yeah. Probably, I'll few be weeks. I'll be back on August, I think. But it's not Oh, really gosh. decided yet, but, yeah, it might go on August. Okay. So once you come back in Australia, you will be living in the same address Yeah. that you Yeah. have Yeah. right Nothing now. yeah. Oh, okay. So June 7 will June 8 will do? Because no office during That's okay. Yeah. We can do it June Sunday. 8. Okay. Just give me a moment. Okay? I'm just trying to figure Yeah. out what best thing to do on here, right, to help you further.","start_word":327,"end_word":577,"sentiment":"neutral","sentiment_score":-0.026371694195911705},{"text":"Thank you so much.","start_word":578,"end_word":581,"sentiment":"positive","sentiment_score":0.6198830008506775},{"text":"Oh, correct. Patiently Yeah. waiting. Can you hear me? I can hear you. Hi, Prakash. So, yeah, I've already worked things out. So just wait for the modified invoice covering June 1 Yep. to June 8. Yep. So, technically, it's, like, around $20. And please ensure that this will be settled. In that way, we can proceed accordingly to cancel your services on Monday. Okay? And Yeah. When when this should be paid by? then By it eight? should be paid by yeah. Before the eighth. Actually, our invoice should be paid before the tenth. However, before we can cancel any service, the outstanding balance should be zero out. So since you are requesting to have it canceled on the eighth and Yeah. we partially have it billed, please ensure That's it will be paid on or before the eighth. Okay? fine. Okay. Alright. So you will receive it shortly to your email address. We got your email address correctly. Right? It's still the same. Yes. Same. Nothing changed. Okay. And then feel free to let us know once you come back and would like to reinstate the services. No worries.","start_word":582,"end_word":772,"sentiment":"neutral","sentiment_score":-0.026334788650274277},{"text":"Thank you.","start_word":773,"end_word":774,"sentiment":"positive","sentiment_score":0.39675623178482056},{"text":"Okay.","start_word":775,"end_word":775,"sentiment":"neutral","sentiment_score":0.24460625648498535},{"text":"Thank you, Prakash.","start_word":776,"end_word":778,"sentiment":"positive","sentiment_score":0.4816671907901764},{"text":"Have Bye.","start_word":779,"end_word":780,"sentiment":"neutral","sentiment_score":0.28905969858169556},{"text":"a good one, and be safe always.","start_word":781,"end_word":787,"sentiment":"positive","sentiment_score":0.8002890944480896},{"text":"Bye bye.","start_word":788,"end_word":789,"sentiment":"neutral","sentiment_score":0.2916146218776703}],"average":{"sentiment":"neutral","sentiment_score":-0.016351717295664134}}}}