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you for calling Brown Brothers Engineers Australia. Good morning, Brown Brothers Engineers. This is Grace. Sorry. Who Andrew who?\n\nSorry. And who's calling? Hold on just one moment. I'll see if he's available. Thank you.\n\nThank you for calling Brown Brothers Engineers Australia and a member of the Axe Flow Group. Please stay on the line, and a member of our team will be with you shortly. From small domestic pressure systems for the home and garden to large industrial process pumps, we provide a full range of pumping solutions to meet your needs. We are distributors for some of the world's leading pump brands, including Loara, Goulds Water Technology, Hydrobar, and Flyte. Hello.\n\nHe's actually not available. Can I take a message? Okay. Okay. Thank you.\n\nThanks. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Brown Brothers Engineers Australia.","start":11.2,"end":13.78,"sentiment":"positive","sentiment_score":0.4372117780148983},{"text":"Good morning, Brown Brothers Engineers.","start":14.645,"end":16.325,"sentiment":"positive","sentiment_score":0.40068731307983396},{"text":"This is Grace.","start":16.325,"end":17.225,"sentiment":"positive","sentiment_score":0.37406644225120544},{"text":"Sorry.","start":21.685,"end":22.085,"sentiment":"neutral","sentiment_score":-0.08907954394817352},{"text":"Who Andrew who?","start":22.085,"end":23.205,"sentiment":"neutral","sentiment_score":-0.06254782155156136}],"sentiment":"neutral","sentiment_score":0.3173303553834558,"num_words":20,"start":11.2,"end":23.205},{"sentences":[{"text":"Sorry.","start":23.205,"end":23.705,"sentiment":"neutral","sentiment_score":-0.06421583145856857},{"text":"And who's calling?","start":25.925,"end":27.064999,"sentiment":"neutral","sentiment_score":-0.025106386591990788},{"text":"Hold on just one moment.","start":36.45,"end":37.41,"sentiment":"neutral","sentiment_score":-0.02750576101243496},{"text":"I'll see if he's available.","start":37.41,"end":38.47,"sentiment":"neutral","sentiment_score":-0.012474927678704261},{"text":"Thank you.","start":38.53,"end":39.105,"sentiment":"positive","sentiment_score":0.3483470231294632}],"sentiment":"neutral","sentiment_score":0.022328475723043084,"num_words":16,"start":23.205,"end":39.105},{"sentences":[{"text":"Thank you for calling Brown Brothers Engineers Australia and a member of the Axe Flow Group.","start":59.49,"end":64.605,"sentiment":"positive","sentiment_score":0.4228938315063715},{"text":"Please stay on the line, and a member of our team will be with you shortly.","start":65.165,"end":68.945,"sentiment":"neutral","sentiment_score":0.283517356030643},{"text":"From small domestic pressure systems for the home and garden to large industrial process pumps, we provide a full range of pumping solutions to meet your needs.","start":79.7,"end":89.32,"sentiment":"neutral","sentiment_score":0.31965260097274073},{"text":"We are distributors for some of the world's leading pump brands, including Loara, Goulds Water Technology, Hydrobar, and Flyte.","start":89.795,"end":98.295,"sentiment":"neutral","sentiment_score":0.19972608512953707},{"text":"Hello.","start":102.515,"end":102.994995,"sentiment":"neutral","sentiment_score":-0.06416560709476471}],"sentiment":"neutral","sentiment_score":0.299542142243325,"num_words":79,"start":59.49,"end":102.994995},{"sentences":[{"text":"He's actually not available.","start":102.994995,"end":104.195,"sentiment":"neutral","sentiment_score":-0.25584751740098},{"text":"Can I take a message?","start":104.195,"end":105.43494,"sentiment":"neutral","sentiment_score":-0.2618470758199692},{"text":"Okay.","start":108.87494,"end":109.37494,"sentiment":"neutral","sentiment_score":-0.06274908781051636},{"text":"Okay.","start":109.994934,"end":110.31493,"sentiment":"neutral","sentiment_score":0.10632512718439102},{"text":"Thank you.","start":110.31493,"end":110.79494,"sentiment":"neutral","sentiment_score":0.29620565474033356}],"sentiment":"neutral","sentiment_score":-0.13051062306532493,"num_words":13,"start":102.994995,"end":110.79494},{"sentences":[{"text":"Thanks.","start":110.79494,"end":111.19494,"sentiment":"neutral","sentiment_score":0.28018826246261597},{"text":"Bye.","start":111.19494,"end":111.69494,"sentiment":"neutral","sentiment_score":0.20797058939933777}],"sentiment":"neutral","sentiment_score":0.24407942593097687,"num_words":2,"start":110.79494,"end":111.69494}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you for calling Brown Brothers Engineers Australia. Good morning, Brown Brothers Engineers. This is Grace.\n\nChannel 0: Yeah. Good morning. May I speak with Andrew?\n\nChannel 1: Sorry. Who Andrew who? Sorry.\n\nChannel 0: Sir Andrew Coratella?\n\nChannel 1: And who's calling?\n\nChannel 0: Ronald from Cloud Solution IT.\n\nChannel 1: Hold on just one moment. I'll see if he's available. Thank you.\n\nChannel 0: Thank you.\n\nChannel 1: Thank you for calling Brown Brothers Engineers Australia and a member of the Axe Flow Group. Please stay on the line, and a member of our team will be with you shortly. From small domestic pressure systems for the home and garden to large industrial process pumps, we provide a full range of pumping solutions to meet your needs. We are distributors for some of the world's leading pump brands, including Loara, Goulds Water Technology, Hydrobar, and Flyte. Hello.\n\nHe's actually not available. Can I take a message?\n\nChannel 0: Alright. And then that would be okay. I'll just call\n\nChannel 1: Okay.\n\nChannel 0: back some other time.\n\nChannel 1: Okay. Thank you. Thanks. Bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Brown Brothers Engineers Australia.","start":11.2,"end":13.78,"sentiment":"positive","sentiment_score":0.4372117780148983},{"text":"Good morning, Brown Brothers Engineers.","start":14.645,"end":16.325,"sentiment":"positive","sentiment_score":0.40068731307983396},{"text":"This is Grace.","start":16.325,"end":17.225,"sentiment":"positive","sentiment_score":0.37406644225120544}],"sentiment":"positive","sentiment_score":0.4139581322669983,"channel":1,"num_words":16,"start":11.2,"end":17.225},{"sentences":[{"text":"Yeah.","start":18.305,"end":18.545,"sentiment":"neutral","sentiment_score":0.15664052963256836},{"text":"Good morning.","start":18.545,"end":19.205,"sentiment":"neutral","sentiment_score":0.18311841040849686},{"text":"May I speak with Andrew?","start":19.345,"end":20.565,"sentiment":"neutral","sentiment_score":0.031654789298772815}],"sentiment":"neutral","sentiment_score":0.08514391211792827,"channel":0,"num_words":8,"start":18.305,"end":20.565},{"sentences":[{"text":"Sorry.","start":21.685,"end":22.085,"sentiment":"neutral","sentiment_score":-0.08907954394817352},{"text":"Who Andrew who?","start":22.085,"end":23.205,"sentiment":"neutral","sentiment_score":-0.06254782155156136},{"text":"Sorry.","start":23.205,"end":23.705,"sentiment":"neutral","sentiment_score":-0.06421583145856857}],"sentiment":"neutral","sentiment_score":-0.06818776801228524,"channel":1,"num_words":5,"start":21.685,"end":23.705},{"sentences":[{"text":"Sir Andrew Coratella?","start":23.985,"end":25.045,"sentiment":"neutral","sentiment_score":-0.020039523641268413}],"sentiment":"neutral","sentiment_score":-0.020039523641268413,"channel":0,"num_words":3,"start":23.985,"end":25.045},{"sentences":[{"text":"And who's calling?","start":25.925,"end":27.064999,"sentiment":"neutral","sentiment_score":-0.025106386591990788}],"sentiment":"neutral","sentiment_score":-0.025106386591990788,"channel":1,"num_words":3,"start":25.925,"end":27.064999},{"sentences":[{"text":"Ronald from Cloud Solution IT.","start":28.32,"end":30.9,"sentiment":"neutral","sentiment_score":0.005211861804127693}],"sentiment":"neutral","sentiment_score":0.005211861804127693,"channel":0,"num_words":5,"start":28.32,"end":30.9},{"sentences":[{"text":"Hold on just one moment.","start":36.45,"end":37.41,"sentiment":"neutral","sentiment_score":-0.02750576101243496},{"text":"I'll see if he's available.","start":37.41,"end":38.47,"sentiment":"neutral","sentiment_score":-0.012474927678704261},{"text":"Thank you.","start":38.53,"end":39.105,"sentiment":"positive","sentiment_score":0.3483470231294632}],"sentiment":"neutral","sentiment_score":0.04139921690026919,"channel":1,"num_words":12,"start":36.45,"end":39.105},{"sentences":[{"text":"Thank you.","start":39.68,"end":40.42,"sentiment":"positive","sentiment_score":0.4329287260770798}],"sentiment":"positive","sentiment_score":0.4329287260770798,"channel":0,"num_words":2,"start":39.68,"end":40.42},{"sentences":[{"text":"Thank you for calling Brown Brothers Engineers Australia and a member of the Axe Flow Group.","start":59.49,"end":64.605,"sentiment":"positive","sentiment_score":0.4228938315063715},{"text":"Please stay on the line, and a member of our team will be with you shortly.","start":65.165,"end":68.945,"sentiment":"neutral","sentiment_score":0.283517356030643},{"text":"From small domestic pressure systems for the home and garden to large industrial process pumps, we provide a full range of pumping solutions to meet your needs.","start":79.7,"end":89.32,"sentiment":"neutral","sentiment_score":0.31965260097274073},{"text":"We are distributors for some of the world's leading pump brands, including Loara, Goulds Water Technology, Hydrobar, and Flyte.","start":89.795,"end":98.295,"sentiment":"neutral","sentiment_score":0.19972608512953707},{"text":"Hello.","start":102.515,"end":102.994995,"sentiment":"neutral","sentiment_score":-0.06416560709476471}],"sentiment":"neutral","sentiment_score":0.299542142243325,"channel":1,"num_words":79,"start":59.49,"end":102.994995},{"sentences":[{"text":"He's actually not available.","start":102.994995,"end":104.195,"sentiment":"neutral","sentiment_score":-0.25584751740098},{"text":"Can I take a message?","start":104.195,"end":105.43494,"sentiment":"neutral","sentiment_score":-0.2618470758199692}],"sentiment":"neutral","sentiment_score":-0.25918060541152954,"channel":1,"num_words":9,"start":102.994995,"end":105.43494},{"sentences":[{"text":"Alright.","start":106.355,"end":106.755005,"sentiment":"neutral","sentiment_score":-0.06567037850618362},{"text":"And then that would be okay.","start":106.755005,"end":107.795,"sentiment":"neutral","sentiment_score":-0.07378533979256947},{"text":"I'll just call","start":107.795,"end":108.995,"sentiment":"neutral","sentiment_score":-0.060179674377044044}],"sentiment":"neutral","sentiment_score":-0.06889214403927327,"channel":0,"num_words":10,"start":106.355,"end":108.995},{"sentences":[{"text":"Okay.","start":108.87494,"end":109.37494,"sentiment":"neutral","sentiment_score":-0.06274908781051636}],"sentiment":"neutral","sentiment_score":-0.06274908781051636,"channel":1,"num_words":1,"start":108.87494,"end":109.37494},{"sentences":[{"text":"back some other time.","start":108.995,"end":110.215004,"sentiment":"neutral","sentiment_score":-0.0583084374666214}],"sentiment":"neutral","sentiment_score":-0.0583084374666214,"channel":0,"num_words":4,"start":108.995,"end":110.215004},{"sentences":[{"text":"Okay.","start":109.994934,"end":110.31493,"sentiment":"neutral","sentiment_score":0.10632512718439102},{"text":"Thank you.","start":110.31493,"end":110.79494,"sentiment":"neutral","sentiment_score":0.29620565474033356},{"text":"Thanks.","start":110.79494,"end":111.19494,"sentiment":"neutral","sentiment_score":0.28018826246261597},{"text":"Bye.","start":111.19494,"end":111.69494,"sentiment":"neutral","sentiment_score":0.20797058939933777}],"sentiment":"neutral","sentiment_score":0.23737905770540238,"channel":1,"num_words":5,"start":109.994934,"end":111.69494},{"sentences":[{"text":"Thank you.","start":112.275,"end":113.075,"sentiment":"neutral","sentiment_score":0.30000390112400055},{"text":"Bye.","start":113.075,"end":113.39994,"sentiment":"neutral","sentiment_score":0.09457489103078842}],"sentiment":"neutral","sentiment_score":0.23152756442626318,"channel":0,"num_words":3,"start":112.275,"end":113.39994}]},"summary":{"result":"success","short":"A representative from Brown Brothers Engineers Australia answers a call from a customer who is looking for Andrew Coratella. The representative takes a message from Ronald from Cloud Solution IT, but he is not available. The customer decides to call back at a different time and thanks the representative before hanging up."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Thank you for calling Brown Brothers Engineers Australia. Good morning, Brown Brothers Engineers. This is Grace.","start_word":0,"end_word":15,"sentiment":"positive","sentiment_score":0.4205823540687561},{"text":"Yeah. Good morning. May I speak with Andrew? Sorry. Who Andrew who? Sorry. Sir Andrew Coratella? And who's calling? Ronald from Cloud Solution IT. Hold on just one moment. I'll see if he's available.","start_word":16,"end_word":49,"sentiment":"neutral","sentiment_score":-0.002476717112585902},{"text":"Thank you. Thank you. Thank you for calling Brown Brothers Engineers Australia and a member of the Axe Flow Group.","start_word":50,"end_word":69,"sentiment":"positive","sentiment_score":0.40932461619377136},{"text":"Please stay on the line, and a member of our team will be with you shortly. From small domestic pressure systems for the home and garden to large industrial process pumps, we provide a full range of pumping solutions to meet your needs. We are distributors for some of the world's leading pump brands, including Loara, Goulds Water Technology, Hydrobar, and Flyte. Hello. He's actually not available. Can I take a message? Alright. And then that would be okay. I'll just call Okay. back some other time. Okay. Thank you. Thanks. Bye. Thank you. Bye.","start_word":70,"end_word":164,"sentiment":"neutral","sentiment_score":0.1479925662279129}],"average":{"sentiment":"neutral","sentiment_score":0.16872697995032793}}}}