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But just leave your name, number, and a message, and I'll get back to you as soon as I can. Thank you.\n\nChannel 0: Hi, Nick. This is Dana from Okey Financial. I had you booked in this morning to have a bit of a chat around your portfolio. If you can please give me a callback on 130160796 if you still wish to have that conversation. If not, just call the same number, and we'll happily reschedule a more suitable time if today no longer suits.\n\nThank you, and have a great day.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.1999999,"sentiment":"neutral","sentiment_score":0.05685807392001152},{"text":"You've called Nick from City Crown.","start":1.1999999,"end":2.8999999,"sentiment":"neutral","sentiment_score":0.04022175601373116},{"text":"I can't get to the phone right now.","start":3.04,"end":4.74,"sentiment":"neutral","sentiment_score":-0.12544370908290148},{"text":"But just leave your name, number, and a message, and I'll get back to you as soon as I can.","start":4.7999997,"end":9.12,"sentiment":"neutral","sentiment_score":0.06436112560331822},{"text":"Thank you.","start":9.12,"end":9.86,"sentiment":"positive","sentiment_score":0.4418227970600128}],"sentiment":"neutral","sentiment_score":0.03960829847366423,"channel":1,"num_words":37,"start":0.79999995,"end":9.86},{"sentences":[{"text":"Hi, Nick.","start":11.28,"end":11.759999,"sentiment":"neutral","sentiment_score":0.20008473098278046},{"text":"This is Dana from Okey Financial.","start":11.759999,"end":13.38,"sentiment":"neutral","sentiment_score":0.16565454006195068},{"text":"I had you booked in this morning to have a bit of a chat around your portfolio.","start":13.44,"end":16.715,"sentiment":"neutral","sentiment_score":0.12914795297033646},{"text":"If you can please give me a callback on 130160796 if you still wish to have that conversation.","start":17.255001,"end":22.795,"sentiment":"neutral","sentiment_score":0.0730183869600296},{"text":"If not, just call the same number, and we'll happily reschedule a more suitable time if today no longer suits.","start":23.335,"end":27.895,"sentiment":"neutral","sentiment_score":0.01589643582701683}],"sentiment":"neutral","sentiment_score":0.08288685055006118,"channel":0,"num_words":63,"start":11.28,"end":27.895},{"sentences":[{"text":"Thank you, and have a great day.","start":27.895,"end":29.355,"sentiment":"positive","sentiment_score":0.6383751545633588}],"sentiment":"positive","sentiment_score":0.6383751545633588,"channel":0,"num_words":7,"start":27.895,"end":29.355}]},"summary":{"result":"success","short":"The customer, Nick, is not available to answer the phone. The agent, Dana from Okey Financial, left a message for Nick about his portfolio and requested a callback to arrange a time to chat further. Dana also offered to reschedule if necessary."},"intents":{"segments":[{"text":"You've called Nick from City Crown. I can't get to the phone right now. But just leave your name, number, and a message, and I'll get back to you as soon as I can. Thank you.","start_word":1,"end_word":36,"intents":[{"intent":"Provide name","confidence_score":0.0010285055},{"intent":"Leave message","confidence_score":0.68463236}]},{"text":"If you can please give me a callback on 130160796 if you still wish to have that conversation. If not, just call the same number, and we'll happily reschedule a more suitable time if today no longer suits. Thank you, and have a great day.","start_word":62,"end_word":106,"intents":[{"intent":"Request callback","confidence_score":0.050678182}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Nick from City Crown. I can't get to the phone right now. But just leave your name, number, and a message, and I'll get back to you as soon as I can.","start_word":0,"end_word":34,"sentiment":"neutral","sentiment_score":0.0178375244140625},{"text":"Thank you.","start_word":35,"end_word":36,"sentiment":"positive","sentiment_score":0.4199963510036469},{"text":"Hi, Nick. This is Dana from Okey Financial. I had you booked in this morning to have a bit of a chat around your portfolio. If you can please give me a callback on 130160796 if you still wish to have that conversation. If not, just call the same number, and we'll happily reschedule a more suitable time if today no longer suits.","start_word":37,"end_word":99,"sentiment":"neutral","sentiment_score":0.08931981772184372},{"text":"Thank you, and have a great day.","start_word":100,"end_word":106,"sentiment":"positive","sentiment_score":0.680981457233429}],"average":{"sentiment":"neutral","sentiment_score":0.11172778982865184}}}}