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The customer declined, stating that they were not interested and had a busy schedule. The agent reassured the customer that they were not trying to replace them and that they would be able to negotiate a better deal if they stayed with them."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Oh, hi. This is Andrew from Vigilance AI, and I'm trying to reach is this Hello? Jarlette? Yes. Speaking. Oh, hi. You know, just a quick one, Gerlette. We're a cybersecurity company that runs an AISOC operation that plugs into your whole IT stack like Microsoft three six five Azure email and firewall and runs the alert investigation and response for you. No rep no replace. And our CTO is an expert in this field and wants to show you the platform's value in a quick demo. Are you No. available, for No a quick demo chance. this week? Nope. Oh, is is this week a bad bad for No. your schedule? No. Do Then you have you any plugged available? your AI into my network. You're gonna be joking. Oh, I I'm sorry. You're you got cut off, gellet? What was that?","start_word":0,"end_word":142,"sentiment":"neutral","sentiment_score":-0.006142402067780495},{"text":"It's a no. I'm not interested.","start_word":143,"end_word":148,"sentiment":"negative","sentiment_score":-0.5284001231193542},{"text":"Oh, fair. Well, would you still be open in seeing how we compare to your current SOC? Even No. if you'll stay with them, you'll negotiate a better deal next time when No. you're No. in renewal?","start_word":149,"end_word":185,"sentiment":"neutral","sentiment_score":-0.07451313734054565},{"text":"Sir, I'm not interested.","start_word":186,"end_word":189,"sentiment":"negative","sentiment_score":-0.49054384231567383},{"text":"Oh, alright. Understood. Well, no worries. Thank you, mate.","start_word":190,"end_word":198,"sentiment":"neutral","sentiment_score":0.016344742849469185},{"text":"You have a great day.","start_word":199,"end_word":203,"sentiment":"positive","sentiment_score":0.3539022207260132},{"text":"Okay. Thanks. Bye bye.","start_word":204,"end_word":207,"sentiment":"neutral","sentiment_score":0.1670175343751907}],"average":{"sentiment":"neutral","sentiment_score":-0.03683238460267444}}}}