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Yeah. That's why I'm just suspecting. So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light? Okay. So every every light is green. Now could you please also help me to check on the cable connections? We just have to make sure that every physical connection is connected properly from the router to your NTD box. Okay? Alright. So is it is everything properly connected? Oh, yeah. Okay. Mhmm. So right now uh-huh. Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please? There I mean, we can also if you have extra Ethernet cable for us to check the speed test, just making sure that you're getting the plan that you are currently have with Airtel. So if in any case that you're getting the lower plan, let's say you are supposed to receive the 50 Mbps, we'll make sure to look into our network. Because on our end, we also visited the network, and we don't see any outage from the network. And your device is also online. Just for the speed test, but if you don't have It's fine. Okay. It's fine. No worries. Now can you check again your status of your Internet connection? Could you try browsing, playing some videos if your connection will still be intermittent and unstable? Mhmm. Okay. Can you tell me how many devices connected to your Internet? Since you're you're watching television. Correct? And I believe that's four k. So how many usually how many users usually use the Internet, like, a daily? Okay. Television. Mhmm. Yeah. So here's the thing. Your current plan is actually 50 MBPS. This plan is good for your household usage, for email surfing the web and standard streaming. However, if you're using a television with four k quality streaming, you might need a 100 MBPS. And as you also mentioned earlier, so when some people come over, yes, it will become worse because this 50 m b p s plan is old limited to up to five users with our one 100 with From your current plan with 50 MBPS, we also have a plan for 100 MBPS. So this is good for a family use of more or less five persons where you can also surf the web, watch four k television with four k quality streaming. Comparing the prices, actually, this is good. You might also want this to consider as your current plan is I mean, let me check here. Let me go to your our updated plan prices. Just give me one second, Tina. One second, please. Hold on. Alright. So for our 100 and d p s 10, that is $100 per month. So as I mentioned earlier, this is good for more than five users for email surfing the web. Yes. With the current price. Because prices on the website is subject for to change, and the current plan for a 100 MBPS is $100. Yes. Of course. If I may ask if those person who come over also love playing games? Yes. Yeah. For yes. If there is if they come visit over and they play mobile games, the 100 Mbps is ideal for more than five users. And at the same time, you can also watch television in four k and in HD. So you of course. You can. No worries. We can still accommodate that. Let me check your current plan with Airtel. Okay? One second, please. So oh, no. You're currently into a 24 contract, and that started last year, June third of twenty twenty fifth. So we can just continue your plan within up to twenty I mean, just continue your current plan for twenty four months. So you're not gonna get a new contract, but it will just continue with a different plan. No worries. It's fine. No worries. Please take your time, Suzanne. If we start that plan oh, let me since you've okay. So your next plan would commence by next month. If you want, we can start your we can finish your current plan until '30 if you'd like. And then your a 100 or no plan with 100 MBBS will commence next month, October. Yes. Yes. No. Yes. That's I I mhmm. Yes. I really understand, and that's understandable and reasonable. As what I've mentioned earlier with Susan, we've already checked the Linham network, and there is no current outage. So you should not be experiencing low or intermittent connection. But if in any case that some of the family member will come over, the plan with 50 Mbps will not be ideal for those users since some of the Grandson also use, I mean, mobile gaming and also at the same time, watching television. Well yeah. Setting also your expectations is then your area is actually included sometimes. Well, we send out email. If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll be it mhmm. Yeah. But, normally, that's twelve midnight to, like, 5AM. So yeah. Yeah. Yeah. Well, we we actually send out a brand new router. We don't send updated routers. And hold on. No. You can also use the same router. Yes. Yes. That's correct. You will not add adding additional contract plan or another month, but your contract to twenty four months will just continue. Alright. So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second. You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100. Will that work for you? Well, just setting your expectation. Thank you so much. Thank you. I already have here your plan. This is going to be the same address, same router, continue the contract plan. And would you want to let me just check it. Hold on. Just give me one second. Would you like the change to take effect immediately, Susan? Okay. Okay. So I'm seeing your account has been paid for the month of September. If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until September 30. But if you would like to continue your current plan, we can start your upgraded plan by next month, October, so that you don't have to pay extra for this month of September. That is still depends because that system generated. But I can take a look into it, and I'll give you a callback later. Sure. Sure. No worries. I'll be the one who will be talking to you and be call and will be calling you. Yeah. Okay. Sure. Thank you so much. I'll give you a callback and talk to you later. Alright? Thank you. If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow. Okay? Thank you so much again. We're and now I'm we're working remotely. Okay. Thank you so much, Suzanne. Thank you. Enjoy the rest of your day. 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Thank you for calling Airtel. My name is Mary from the accounts team. May I have your name, please? Yes.\n\nNo worries. Were you able to power cycle your router? Is it were you able yeah. Yeah. That's why I'm just suspecting.\n\nSo after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light? Okay. So every every light is green. Now could you please also help me to check on the cable connections? We just have to make sure that every physical connection is connected properly from the router to your NTD box.\n\nOkay? Alright. So is it is everything properly connected? Oh, yeah. Okay.\n\nMhmm. So right now uh-huh. Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please? There I mean, we can also if you have extra Ethernet cable for us to check the speed test, just making sure that you're getting the plan that you are currently have with Airtel. So if in any case that you're getting the lower plan, let's say you are supposed to receive the 50 Mbps, we'll make sure to look into our network.\n\nBecause on our end, we also visited the network, and we don't see any outage from the network. And your device is also online. Just for the speed test, but if you don't have It's fine. Okay. It's fine.\n\nNo worries. Now can you check again your status of your Internet connection? Could you try browsing, playing some videos if your connection will still be intermittent and unstable? Mhmm. Okay.\n\nCan you tell me how many devices connected to your Internet? Since you're you're watching television. Correct? And I believe that's four k. So how many usually how many users usually use the Internet, like, a daily?\n\nOkay. Television. Mhmm. Yeah. So here's the thing.\n\nYour current plan is actually 50 MBPS. This plan is good for your household usage, for email surfing the web and standard streaming. However, if you're using a television with four k quality streaming, you might need a 100 MBPS. And as you also mentioned earlier, so when some people come over, yes, it will become worse because this 50 m b p s plan is old limited to up to five users with our one 100 with From your current plan with 50 MBPS, we also have a plan for 100 MBPS. So this is good for a family use of more or less five persons where you can also surf the web, watch four k television with four k quality streaming.\n\nComparing the prices, actually, this is good. You might also want this to consider as your current plan is I mean, let me check here. Let me go to your our updated plan prices. Just give me one second, Tina. One second, please.\n\nHold on. Alright. So for our 100 and d p s 10, that is $100 per month. So as I mentioned earlier, this is good for more than five users for email surfing the web. Yes.\n\nWith the current price. Because prices on the website is subject for to change, and the current plan for a 100 MBPS is $100. Yes. Of course. If I may ask if those person who come over also love playing games?\n\nYes. Yeah. For yes. If there is if they come visit over and they play mobile games, the 100 Mbps is ideal for more than five users. And at the same time, you can also watch television in four k and in HD.\n\nSo you of course. You can. No worries. We can still accommodate that. Let me check your current plan with Airtel.\n\nOkay? One second, please. So oh, no. You're currently into a 24 contract, and that started last year, June third of twenty twenty fifth. So we can just continue your plan within up to twenty I mean, just continue your current plan for twenty four months.\n\nSo you're not gonna get a new contract, but it will just continue with a different plan. No worries. It's fine. No worries. Please take your time, Suzanne.\n\nIf we start that plan oh, let me since you've okay. So your next plan would commence by next month. If you want, we can start your we can finish your current plan until '30 if you'd like. And then your a 100 or no plan with 100 MBBS will commence next month, October. Yes.\n\nYes. No. Yes. That's I I mhmm. Yes.\n\nI really understand, and that's understandable and reasonable. As what I've mentioned earlier with Susan, we've already checked the Linham network, and there is no current outage. So you should not be experiencing low or intermittent connection. But if in any case that some of the family member will come over, the plan with 50 Mbps will not be ideal for those users since some of the Grandson also use, I mean, mobile gaming and also at the same time, watching television. Well yeah.\n\nSetting also your expectations is then your area is actually included sometimes. Well, we send out email. If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll be it mhmm. Yeah. But, normally, that's twelve midnight to, like, 5AM.\n\nSo yeah. Yeah. Yeah. Well, we we actually send out a brand new router. We don't send updated routers.\n\nAnd hold on. No. You can also use the same router. Yes. Yes.\n\nThat's correct. You will not add adding additional contract plan or another month, but your contract to twenty four months will just continue. Alright. So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second. You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100.\n\nWill that work for you? Well, just setting your expectation. Thank you so much. Thank you. I already have here your plan.\n\nThis is going to be the same address, same router, continue the contract plan. And would you want to let me just check it. Hold on. Just give me one second. Would you like the change to take effect immediately, Susan?\n\nOkay. Okay. So I'm seeing your account has been paid for the month of September. If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until September 30. But if you would like to continue your current plan, we can start your upgraded plan by next month, October, so that you don't have to pay extra for this month of September.\n\nThat is still depends because that system generated. But I can take a look into it, and I'll give you a callback later. Sure. Sure. No worries.\n\nI'll be the one who will be talking to you and be call and will be calling you. Yeah. Okay. Sure. Thank you so much.\n\nI'll give you a callback and talk to you later. Alright? Thank you. If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow. Okay?\n\nThank you so much again. We're and now I'm we're working remotely. Okay. Thank you so much, Suzanne. Thank you.\n\nEnjoy the rest of your day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.29371389746665955},{"text":"Thank you for calling Airtel.","start":2.1599998,"end":3.36,"sentiment":"positive","sentiment_score":0.5414066076278686},{"text":"My name is Mary from the accounts team.","start":3.36,"end":5.04,"sentiment":"positive","sentiment_score":0.5159472674131393},{"text":"May I have your name, please?","start":5.04,"end":6.18,"sentiment":"positive","sentiment_score":0.4108583281437556},{"text":"Yes.","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.004131380468606949}],"sentiment":"positive","sentiment_score":0.45663541253833545,"num_words":21,"start":1.8399999,"end":12.88},{"sentences":[{"text":"No worries.","start":12.88,"end":13.62,"sentiment":"neutral","sentiment_score":0.02886059507727623},{"text":"Were you able to power cycle your router?","start":14.255,"end":16.255,"sentiment":"neutral","sentiment_score":0.05234334850683808},{"text":"Is it were you able yeah.","start":16.255,"end":26.195,"sentiment":"neutral","sentiment_score":0.027873215576012928},{"text":"Yeah.","start":26.41,"end":26.73,"sentiment":"neutral","sentiment_score":-0.10498400032520294},{"text":"That's why I'm just suspecting.","start":26.73,"end":28.91,"sentiment":"neutral","sentiment_score":-0.21086341738700867}],"sentiment":"neutral","sentiment_score":-0.023436082527041435,"num_words":22,"start":12.88,"end":28.91},{"sentences":[{"text":"So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light?","start":29.21,"end":36.989998,"sentiment":"neutral","sentiment_score":-0.08776026698095458},{"text":"Okay.","start":52.185,"end":52.685,"sentiment":"neutral","sentiment_score":-0.0045760683715343475},{"text":"So every every light is green.","start":52.985,"end":55.165,"sentiment":"neutral","sentiment_score":0.02623919118195772},{"text":"Now could you please also help me to check on the cable connections?","start":55.47,"end":62.45,"sentiment":"neutral","sentiment_score":0.035181631262485795},{"text":"We just have to make sure that every physical connection is connected properly from the router to your NTD box.","start":63.07,"end":71.045006,"sentiment":"neutral","sentiment_score":0.028957516700029374}],"sentiment":"neutral","sentiment_score":-0.010714671925687399,"num_words":61,"start":29.21,"end":71.045006},{"sentences":[{"text":"Okay?","start":71.045006,"end":71.545006,"sentiment":"neutral","sentiment_score":0.02217085100710392},{"text":"Alright.","start":73.765,"end":74.245,"sentiment":"neutral","sentiment_score":0.08427536487579346},{"text":"So is it is everything properly connected?","start":74.245,"end":76.745,"sentiment":"neutral","sentiment_score":0.09256050682493619},{"text":"Oh, yeah.","start":83.22,"end":84.12,"sentiment":"neutral","sentiment_score":0.031481324695050716},{"text":"Okay.","start":89.14,"end":89.64,"sentiment":"neutral","sentiment_score":0.01224710699170828}],"sentiment":"neutral","sentiment_score":0.06913162666993837,"num_words":12,"start":71.045006,"end":89.64},{"sentences":[{"text":"Mhmm.","start":93.3,"end":93.8,"sentiment":"neutral","sentiment_score":0.008864969946444035},{"text":"So right now uh-huh.","start":94.275,"end":96.375,"sentiment":"neutral","sentiment_score":0.04280581697821617},{"text":"Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please?","start":97.15501,"end":107.015,"sentiment":"neutral","sentiment_score":0.052641790094120164},{"text":"There I mean, we can also if you have extra Ethernet cable for us to check the speed test, just making sure that you're getting the plan that you are currently have with Airtel.","start":119.12,"end":131.66501,"sentiment":"neutral","sentiment_score":0.016296757385134697},{"text":"So if in any case that you're getting the lower plan, let's say you are supposed to receive the 50 Mbps, we'll make sure to look into our network.","start":132.205,"end":142.70999,"sentiment":"neutral","sentiment_score":-0.002870114744994147}],"sentiment":"neutral","sentiment_score":0.022134528999837737,"num_words":96,"start":93.3,"end":142.70999},{"sentences":[{"text":"Because on our end, we also visited the network, and we don't see any outage from the network.","start":143.40999,"end":153.055,"sentiment":"neutral","sentiment_score":-0.06454415660765436},{"text":"And your device is also online.","start":154.075,"end":156.81499,"sentiment":"neutral","sentiment_score":0.005897406488656998},{"text":"Just for the speed test, but if you don't have It's fine.","start":166.88,"end":171.86,"sentiment":"neutral","sentiment_score":0.03871432117496928},{"text":"Okay.","start":172.16,"end":172.48,"sentiment":"neutral","sentiment_score":0.22056277096271515},{"text":"It's fine.","start":172.48,"end":172.96,"sentiment":"neutral","sentiment_score":0.2969049662351608}],"sentiment":"neutral","sentiment_score":0.003911132757098247,"num_words":39,"start":143.40999,"end":172.96},{"sentences":[{"text":"No worries.","start":172.96,"end":173.62,"sentiment":"neutral","sentiment_score":0.15256653726100922},{"text":"Now can you check again your status of your Internet connection?","start":174.08,"end":178.88,"sentiment":"neutral","sentiment_score":0.0013795406980948014},{"text":"Could you try browsing, playing some videos if your connection will still be intermittent and unstable?","start":178.88,"end":188.035,"sentiment":"neutral","sentiment_score":-0.11840759555343539},{"text":"Mhmm.","start":203.97,"end":204.47,"sentiment":"neutral","sentiment_score":0.006323819048702717},{"text":"Okay.","start":216.94499,"end":217.44499,"sentiment":"neutral","sentiment_score":0.028631655499339104}],"sentiment":"neutral","sentiment_score":-0.049653484906640746,"num_words":31,"start":172.96,"end":217.44499},{"sentences":[{"text":"Can you tell me how many devices connected to your Internet?","start":231.17,"end":234.47,"sentiment":"neutral","sentiment_score":-0.000026379627260294788},{"text":"Since you're you're watching television.","start":234.53,"end":236.615,"sentiment":"neutral","sentiment_score":-0.002616683006635867},{"text":"Correct?","start":236.83499,"end":237.155,"sentiment":"neutral","sentiment_score":0.0047768838703632355},{"text":"And I believe that's four k.","start":237.155,"end":239.815,"sentiment":"neutral","sentiment_score":0.0015596250304952264},{"text":"So how many usually how many users usually use the Internet, like, a daily?","start":248.62,"end":256.8,"sentiment":"neutral","sentiment_score":0.014192823586719376}],"sentiment":"neutral","sentiment_score":0.0053908263063341426,"num_words":37,"start":231.17,"end":256.8},{"sentences":[{"text":"Okay.","start":261.97998,"end":262.47998,"sentiment":"neutral","sentiment_score":-0.0018140599131584167},{"text":"Television.","start":264.085,"end":264.585,"sentiment":"neutral","sentiment_score":-0.0099075585603714},{"text":"Mhmm.","start":269.925,"end":270.425,"sentiment":"neutral","sentiment_score":-0.292197048664093},{"text":"Yeah.","start":275.76498,"end":276.16498,"sentiment":"neutral","sentiment_score":-0.0691046267747879},{"text":"So here's the thing.","start":276.16498,"end":277.305,"sentiment":"neutral","sentiment_score":-0.00892559438943863}],"sentiment":"neutral","sentiment_score":-0.05109070893377066,"num_words":8,"start":261.97998,"end":277.305},{"sentences":[{"text":"Your current plan is actually 50 MBPS.","start":277.82,"end":280.32,"sentiment":"neutral","sentiment_score":0.021765023469924927},{"text":"This plan is good for your household usage, for email surfing the web and standard streaming.","start":281.18,"end":289.18,"sentiment":"neutral","sentiment_score":0.1578876138664782},{"text":"However, if you're using a television with four k quality streaming, you might need a 100 MBPS.","start":289.18,"end":298.57498,"sentiment":"neutral","sentiment_score":-0.09513468843172579},{"text":"And as you also mentioned earlier, so when some people come over, yes, it will become worse because this 50 m b p s plan is old limited to up to five users with our one 100 with From your current plan with 50 MBPS, we also have a plan for 100 MBPS.","start":298.715,"end":325.735,"sentiment":"neutral","sentiment_score":-0.13153172706095678},{"text":"So this is good for a family use of more or less five persons where you can also surf the web, watch four k television with four k quality streaming.","start":325.79498,"end":339.6,"sentiment":"neutral","sentiment_score":0.28068279350797337}],"sentiment":"neutral","sentiment_score":0.020411134583920968,"num_words":123,"start":277.82,"end":339.6},{"sentences":[{"text":"Comparing the prices, actually, this is good.","start":341.18002,"end":344.30002,"sentiment":"positive","sentiment_score":0.5822110601833889},{"text":"You might also want this to consider as your current plan is I mean, let me check here.","start":344.30002,"end":353.995,"sentiment":"neutral","sentiment_score":0.13599994944201577},{"text":"Let me go to your our updated plan prices.","start":354.775,"end":359.115,"sentiment":"neutral","sentiment_score":0.057896331780486636},{"text":"Just give me one second, Tina.","start":392.125,"end":396.44998,"sentiment":"neutral","sentiment_score":0.07817694048086803},{"text":"One second, please.","start":396.44998,"end":397.65,"sentiment":"neutral","sentiment_score":0.030237986395756405}],"sentiment":"neutral","sentiment_score":0.17684463021713634,"num_words":43,"start":341.18002,"end":397.65},{"sentences":[{"text":"Hold on.","start":397.65,"end":398.47,"sentiment":"neutral","sentiment_score":0.020500770770013332},{"text":"Alright.","start":420.0,"end":420.40002,"sentiment":"neutral","sentiment_score":0.07982910424470901},{"text":"So for our 100 and d p s 10, that is $100 per month.","start":420.40002,"end":426.5,"sentiment":"neutral","sentiment_score":0.0959981270134449},{"text":"So as I mentioned earlier, this is good for more than five users for email surfing the web.","start":427.2,"end":433.79498,"sentiment":"positive","sentiment_score":0.3892978611919615},{"text":"Yes.","start":447.65,"end":448.15,"sentiment":"neutral","sentiment_score":0.06553982198238373}],"sentiment":"neutral","sentiment_score":0.23715849298362932,"num_words":36,"start":397.65,"end":448.15},{"sentences":[{"text":"With the current price.","start":448.29,"end":450.39,"sentiment":"neutral","sentiment_score":0.051435462199151516},{"text":"Because prices on the website is subject for to change, and the current plan for a 100 MBPS is $100.","start":451.09,"end":459.59,"sentiment":"neutral","sentiment_score":0.026120136585086585},{"text":"Yes.","start":466.095,"end":466.575,"sentiment":"neutral","sentiment_score":0.07338438183069229},{"text":"Of course.","start":466.575,"end":467.23502,"sentiment":"neutral","sentiment_score":0.08860455080866814},{"text":"If I may ask if those person who come over also love playing games?","start":467.775,"end":473.075,"sentiment":"neutral","sentiment_score":0.0940294728747436}],"sentiment":"neutral","sentiment_score":0.05597928498031163,"num_words":41,"start":448.29,"end":473.075},{"sentences":[{"text":"Yes.","start":476.335,"end":476.835,"sentiment":"neutral","sentiment_score":0.1296733021736145},{"text":"Yeah.","start":482.66,"end":483.16,"sentiment":"neutral","sentiment_score":-0.18468329310417175},{"text":"For yes.","start":483.62,"end":485.48,"sentiment":"neutral","sentiment_score":-0.03749082051217556},{"text":"If there is if they come visit over and they play mobile games, the 100 Mbps is ideal for more than five users.","start":485.54,"end":497.685,"sentiment":"neutral","sentiment_score":0.13740386943454327},{"text":"And at the same time, you can also watch television in four k and in HD.","start":498.305,"end":503.685,"sentiment":"neutral","sentiment_score":0.13710257201455534}],"sentiment":"neutral","sentiment_score":0.12148694226215052,"num_words":43,"start":476.335,"end":503.685},{"sentences":[{"text":"So you of course.","start":504.24002,"end":510.96002,"sentiment":"neutral","sentiment_score":0.05278792046010494},{"text":"You can.","start":510.96002,"end":511.52002,"sentiment":"neutral","sentiment_score":0.07485809177160263},{"text":"No worries.","start":511.52002,"end":512.26,"sentiment":"neutral","sentiment_score":0.10014086589217186},{"text":"We can still accommodate that.","start":512.56,"end":514.5,"sentiment":"neutral","sentiment_score":0.10005058795213699},{"text":"Let me check your current plan with Airtel.","start":520.53503,"end":523.275,"sentiment":"neutral","sentiment_score":0.01984395575709641}],"sentiment":"neutral","sentiment_score":0.058102580142163095,"num_words":21,"start":504.24002,"end":523.275},{"sentences":[{"text":"Okay?","start":523.41504,"end":523.91504,"sentiment":"neutral","sentiment_score":0.02472107671201229},{"text":"One second, please.","start":524.695,"end":525.835,"sentiment":"neutral","sentiment_score":0.021462478985389073},{"text":"So oh, no.","start":530.01996,"end":532.57996,"sentiment":"neutral","sentiment_score":0.01173990840713183},{"text":"You're currently into a 24 contract, and that started last year, June third of twenty twenty fifth.","start":532.57996,"end":544.335,"sentiment":"neutral","sentiment_score":0.03539228220196331},{"text":"So we can just continue your plan within up to twenty I mean, just continue your current plan for twenty four months.","start":544.41504,"end":552.09503,"sentiment":"neutral","sentiment_score":0.0926372574811632}],"sentiment":"neutral","sentiment_score":0.060087319584968296,"num_words":46,"start":523.41504,"end":552.09503},{"sentences":[{"text":"So you're not gonna get a new contract, but it will just continue with a different plan.","start":552.09503,"end":557.715,"sentiment":"neutral","sentiment_score":-0.0009823540116057677},{"text":"No worries.","start":568.76996,"end":569.32996,"sentiment":"neutral","sentiment_score":0.030042394995689392},{"text":"It's fine.","start":569.32996,"end":570.14996,"sentiment":"neutral","sentiment_score":0.057275258004665375},{"text":"No worries.","start":570.85,"end":571.49,"sentiment":"neutral","sentiment_score":0.12321565300226212},{"text":"Please take your time, Suzanne.","start":571.49,"end":572.94995,"sentiment":"neutral","sentiment_score":0.12399608492851258}],"sentiment":"neutral","sentiment_score":0.03658382208751781,"num_words":28,"start":552.09503,"end":572.94995},{"sentences":[{"text":"If we start that plan oh, let me since you've okay.","start":609.54504,"end":617.02,"sentiment":"neutral","sentiment_score":0.08964703740044073},{"text":"So your next plan would commence by next month.","start":619.88,"end":623.32,"sentiment":"neutral","sentiment_score":0.17191897829373678},{"text":"If you want, we can start your we can finish your current plan until '30 if you'd like.","start":623.32,"end":630.62,"sentiment":"neutral","sentiment_score":0.15346475400858456},{"text":"And then your a 100 or no plan with 100 MBBS will commence next month, October.","start":631.15497,"end":638.375,"sentiment":"neutral","sentiment_score":0.07539719413034618},{"text":"Yes.","start":650.10004,"end":650.60004,"sentiment":"neutral","sentiment_score":0.14248788356781006}],"sentiment":"neutral","sentiment_score":0.12081085050647909,"num_words":55,"start":609.54504,"end":650.60004},{"sentences":[{"text":"Yes.","start":650.98004,"end":651.48004,"sentiment":"neutral","sentiment_score":0.13221636414527893},{"text":"No.","start":661.71497,"end":662.115,"sentiment":"neutral","sentiment_score":-0.1586523950099945},{"text":"Yes.","start":662.115,"end":662.615,"sentiment":"neutral","sentiment_score":-0.09433400630950928},{"text":"That's I I mhmm.","start":663.475,"end":668.21497,"sentiment":"neutral","sentiment_score":-0.3323415592312813},{"text":"Yes.","start":670.02,"end":670.34,"sentiment":"neutral","sentiment_score":-0.012031089514493942}],"sentiment":"neutral","sentiment_score":-0.1827709204517305,"num_words":8,"start":650.98004,"end":670.34},{"sentences":[{"text":"I really understand, and that's understandable and reasonable.","start":670.34,"end":673.48004,"sentiment":"neutral","sentiment_score":0.07862543687224388},{"text":"As what I've mentioned earlier with Susan, we've already checked the Linham network, and there is no current outage.","start":674.42004,"end":681.0,"sentiment":"neutral","sentiment_score":-0.00229356192836636},{"text":"So you should not be experiencing low or intermittent connection.","start":681.06006,"end":685.665,"sentiment":"neutral","sentiment_score":-0.09362962916493416},{"text":"But if in any case that some of the family member will come over, the plan with 50 Mbps will not be ideal for those users since some of the Grandson also use, I mean, mobile gaming and also at the same time, watching television.","start":686.045,"end":707.02,"sentiment":"negative","sentiment_score":-0.34519283837742276},{"text":"Well yeah.","start":709.24,"end":711.18,"sentiment":"neutral","sentiment_score":0.04628138989210129}],"sentiment":"neutral","sentiment_score":-0.1879998264346449,"num_words":84,"start":670.34,"end":711.18},{"sentences":[{"text":"Setting also your expectations is then your area is actually included sometimes.","start":711.38495,"end":718.90497,"sentiment":"neutral","sentiment_score":0.11960581845293443},{"text":"Well, we send out email.","start":718.90497,"end":720.185,"sentiment":"neutral","sentiment_score":0.0299007385969162},{"text":"If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll be it mhmm.","start":720.185,"end":733.45,"sentiment":"neutral","sentiment_score":0.003249906210839981},{"text":"Yeah.","start":739.825,"end":740.325,"sentiment":"neutral","sentiment_score":-0.009715935215353966},{"text":"But, normally, that's twelve midnight to, like, 5AM.","start":740.385,"end":744.645,"sentiment":"neutral","sentiment_score":-0.01307944895233959}],"sentiment":"neutral","sentiment_score":0.027145154936769014,"num_words":58,"start":711.38495,"end":744.645},{"sentences":[{"text":"So yeah.","start":744.945,"end":747.125,"sentiment":"neutral","sentiment_score":0.002071443945169449},{"text":"Yeah.","start":748.78503,"end":749.28503,"sentiment":"neutral","sentiment_score":-0.035162553191185},{"text":"Yeah.","start":756.36,"end":756.86,"sentiment":"neutral","sentiment_score":-0.08359095454216003},{"text":"Well, we we actually send out a brand new router.","start":769.415,"end":777.355,"sentiment":"neutral","sentiment_score":-0.02582155102863908},{"text":"We don't send updated routers.","start":777.495,"end":779.4,"sentiment":"neutral","sentiment_score":-0.059812960028648374}],"sentiment":"neutral","sentiment_score":-0.0353626805406652,"num_words":19,"start":744.945,"end":779.4},{"sentences":[{"text":"And hold on.","start":782.26,"end":786.68,"sentiment":"neutral","sentiment_score":-0.02001195152600606},{"text":"No.","start":790.98004,"end":791.30005,"sentiment":"neutral","sentiment_score":-0.05909258872270584},{"text":"You can also use the same router.","start":791.30005,"end":793.16003,"sentiment":"neutral","sentiment_score":-0.03924948003675256},{"text":"Yes.","start":804.96497,"end":805.46497,"sentiment":"neutral","sentiment_score":-0.07252725958824158},{"text":"Yes.","start":821.94,"end":822.42,"sentiment":"neutral","sentiment_score":0.01847370527684689}],"sentiment":"neutral","sentiment_score":-0.03445602752841436,"num_words":13,"start":782.26,"end":822.42},{"sentences":[{"text":"That's correct.","start":822.42,"end":823.125,"sentiment":"neutral","sentiment_score":0.0535212941467762},{"text":"You will not add adding additional contract plan or another month, but your contract to twenty four months will just continue.","start":823.365,"end":831.625,"sentiment":"neutral","sentiment_score":-0.02736986463978177},{"text":"Alright.","start":839.01,"end":839.51,"sentiment":"neutral","sentiment_score":0.08649410307407379},{"text":"So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second.","start":839.57,"end":847.19,"sentiment":"neutral","sentiment_score":0.04877543963846706},{"text":"You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100.","start":849.41003,"end":869.63,"sentiment":"neutral","sentiment_score":0.03586273857702812}],"sentiment":"neutral","sentiment_score":0.020453699376611484,"num_words":63,"start":822.42,"end":869.63},{"sentences":[{"text":"Will that work for you?","start":869.63,"end":871.07,"sentiment":"neutral","sentiment_score":0.045589547231793405},{"text":"Well, just setting your expectation.","start":871.07,"end":872.52997,"sentiment":"neutral","sentiment_score":0.0015336880460381504},{"text":"Thank you so much.","start":873.38995,"end":874.69,"sentiment":"neutral","sentiment_score":0.1946430504322052},{"text":"Thank you.","start":875.63,"end":876.52997,"sentiment":"neutral","sentiment_score":0.29216354340314865},{"text":"I already have here your plan.","start":877.23,"end":880.37,"sentiment":"neutral","sentiment_score":0.08502285927534103}],"sentiment":"neutral","sentiment_score":0.09584784638983282,"num_words":22,"start":869.63,"end":880.37},{"sentences":[{"text":"This is going to be the same address, same router, continue the contract plan.","start":882.82495,"end":889.00494,"sentiment":"neutral","sentiment_score":0.06271633851741042},{"text":"And would you want to let me just check it.","start":889.785,"end":894.58496,"sentiment":"neutral","sentiment_score":0.05385849438607693},{"text":"Hold on.","start":894.58496,"end":895.40497,"sentiment":"neutral","sentiment_score":0.016539691016077995},{"text":"Just give me one second.","start":918.995,"end":920.455,"sentiment":"neutral","sentiment_score":0.02591128833591938},{"text":"Would you like the change to take effect immediately, Susan?","start":942.83496,"end":945.975,"sentiment":"neutral","sentiment_score":0.129712775349617}],"sentiment":"neutral","sentiment_score":0.07015554293444971,"num_words":41,"start":882.82495,"end":945.975},{"sentences":[{"text":"Okay.","start":948.915,"end":949.415,"sentiment":"neutral","sentiment_score":0.14745694398880005},{"text":"Okay.","start":969.235,"end":969.71497,"sentiment":"neutral","sentiment_score":0.16070178151130676},{"text":"So I'm seeing your account has been paid for the month of September.","start":969.71497,"end":974.135,"sentiment":"neutral","sentiment_score":0.17184352760131544},{"text":"If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until September 30.","start":974.195,"end":987.61,"sentiment":"neutral","sentiment_score":0.1471031567454338},{"text":"But if you would like to continue your current plan, we can start your upgraded plan by next month, October, so that you don't have to pay extra for this month of September.","start":987.61,"end":999.625,"sentiment":"neutral","sentiment_score":0.18839589258035025}],"sentiment":"neutral","sentiment_score":0.17036668435759741,"num_words":73,"start":948.915,"end":999.625},{"sentences":[{"text":"That is still depends because that system generated.","start":1006.31,"end":1009.45,"sentiment":"neutral","sentiment_score":-0.08084272081032395},{"text":"But I can take a look into it, and I'll give you a callback later.","start":1010.31,"end":1013.61,"sentiment":"neutral","sentiment_score":-0.00989804652829965},{"text":"Sure.","start":1024.055,"end":1024.295,"sentiment":"neutral","sentiment_score":0.036817796528339386},{"text":"Sure.","start":1024.295,"end":1024.535,"sentiment":"neutral","sentiment_score":0.04030791670084},{"text":"No worries.","start":1024.535,"end":1024.935,"sentiment":"neutral","sentiment_score":0.012862728908658028}],"sentiment":"neutral","sentiment_score":-0.02564301086520707,"num_words":27,"start":1006.31,"end":1024.935},{"sentences":[{"text":"I'll be the one who will be talking to you and be call and will be calling you.","start":1024.935,"end":1028.82,"sentiment":"neutral","sentiment_score":0.07261429664989312},{"text":"Yeah.","start":1050.835,"end":1051.235,"sentiment":"neutral","sentiment_score":0.020852601155638695},{"text":"Okay.","start":1051.235,"end":1051.635,"sentiment":"neutral","sentiment_score":0.05343358963727951},{"text":"Sure.","start":1051.635,"end":1052.135,"sentiment":"neutral","sentiment_score":0.11050502955913544},{"text":"Thank you so much.","start":1052.195,"end":1052.995,"sentiment":"neutral","sentiment_score":0.2189740315079689}],"sentiment":"neutral","sentiment_score":0.09470978744328022,"num_words":25,"start":1024.935,"end":1052.995},{"sentences":[{"text":"I'll give you a callback and talk to you later.","start":1052.995,"end":1059.29,"sentiment":"neutral","sentiment_score":0.1636057946830988},{"text":"Alright?","start":1059.29,"end":1059.31,"sentiment":"neutral","sentiment_score":0.14859551191329956},{"text":"Thank you.","start":1059.31,"end":1059.35,"sentiment":"neutral","sentiment_score":0.26722293347120285},{"text":"If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow.","start":1059.35,"end":1071.5651,"sentiment":"neutral","sentiment_score":-0.03540683237628804},{"text":"Okay?","start":1071.625,"end":1072.125,"sentiment":"neutral","sentiment_score":-0.01708691194653511}],"sentiment":"neutral","sentiment_score":0.02054732896387577,"num_words":50,"start":1052.995,"end":1072.125},{"sentences":[{"text":"Thank you so much again.","start":1074.8251,"end":1076.285,"sentiment":"neutral","sentiment_score":0.0209805890917778},{"text":"We're and now I'm we're working remotely.","start":1078.3451,"end":1082.045,"sentiment":"neutral","sentiment_score":-0.14147968590259552},{"text":"Okay.","start":1090.39,"end":1090.8701,"sentiment":"positive","sentiment_score":0.35186904668807983},{"text":"Thank you so much, Suzanne.","start":1090.8701,"end":1092.17,"sentiment":"positive","sentiment_score":0.7653626799583435},{"text":"Thank you.","start":1094.0609,"end":1094.7009,"sentiment":"positive","sentiment_score":0.7642534673213959}],"sentiment":"neutral","sentiment_score":0.24108672626316546,"num_words":20,"start":1074.8251,"end":1094.7009},{"sentences":[{"text":"Enjoy the rest of your day.","start":1094.7009,"end":1095.901,"sentiment":"positive","sentiment_score":0.7546024819215139},{"text":"Goodbye for now.","start":1095.901,"end":1096.881,"sentiment":"neutral","sentiment_score":0.290699581305186}],"sentiment":"positive","sentiment_score":0.5999681817160712,"num_words":9,"start":1094.7009,"end":1096.881}]}}]},{"alternatives":[{"transcript":"Hi, Maria. It's Suzanne. I just spoke to you not long ago, and the phone call cut out. As soon as I pull that out, what you've told me to do, and then that's what happens. See how the phone just cuts out? Nah. Oh, hang on. No. It's a very faint green. Mhmm. Mhmm. So the yellow cord's in the w a n. Yep. And then the power's on. And then you've got all the cords on the side here that are all in. What do you mean? There is the Internet cable into the router. That's the yellow cable, ain't it? Mhmm. So so what are you what are you saying? What what why do you need another cable for? I don't have. Alright. Just a minute. I'd like I can go on and I can browse, but then I can be browsing and then all of a sudden it just pops out. So if I just go into Google. Right? So I've gone into Google. It's worked. Right? But then I can be doing this, and we could be watching TV, and then it just cuts out. Do you think it could be the plan we're on? Yeah. So we got a television and two phones. And then, like, if people come over, obviously, they're on their phones. Well, it would just be my husband's phone, my phone, and then the TV. So then you watch Stan and Netflix and all that. But if people come over, it's just even worse. Mhmm. So what's the what's the so what's the different plans you have? Mhmm. Mhmm. Will it would the would the because we're well, on my order thing here, it's got lithium standard $179.95. Is that the plan I'm on now? Yeah. So if I change the plan, will this all work, like, better? Well, my grandson. But, like, I can have I can have more than five people here, and it's just yeah. The Internet is even worse. Mhmm. Right. Can can I change my plan? Am I able to do that? And, also, can I do a do you have a contract that's just, like, month to month? Yeah. Okay. Does that sound alright to you? Come here. Just a minute, though. I'm just explaining it to my husband. So what she's saying, we're on the standard plan. So it's for users, like, three to five. Yeah. Right. And I was explaining to the lady that she said it will cut out and stuff like that. Right? So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better. In faster speed. Yeah. So then because we're already in a plan, she can add this new one onto that plan, which would be until June, ain't it? Next year. Yeah. And all I'm on is the thing to work, so I don't have to turn it off and turn it on all the time. Right? So because if it's gonna do that even with the higher plan and it's still doing it, I wanna disconnect the thing altogether and go to another provider. So yeah. I'm willing to pay the extra money for whatever. But if that doesn't work, I don't wanna be locked into a contract. Mhmm. Yes. We did get we we did get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that. Yeah. Yeah. Yeah. Yeah. Yeah. Well, that was the last email we got. Yeah. But it it drops out, like, even at 11:00 at night when no one else in this building will be using Internet. We it still drops out, and I'm the only one there's no phones on. There's nothing. It's just the TV. Yeah. Like, it just drops out. That you know that modem that we have got? Can we use any modem? So if we're going to the 100 dollar plan, do we need a new router or we use the one we got? Okay. Alright. Well, I'm I'm willing to pay more, but I just don't want it to Be dropping out and stuff. And I don't wanna be locked into a contact if if I'm paying more for something, I'm still not getting the results or what. So this this if we update the plan, this is just gonna continue from the contract we're already on. Is that correct? Okay. Alright. Yeah. Alright. We'll do that. Yeah. That's no. That's fine. Mhmm. Okay. Yes, please. So how much extra would it pay if we've already paid this 79 or whatever it is? Yeah. Okay. Because I'd probably rather get it all done now because you're understanding what we're saying. You know what I mean? So I don't wanna be speaking to someone else. Everybody Okay. Straight away. Yeah. I don't wanna be watching the grand final or the football, and it cuts out. Yeah. So Yeah. Yeah. If you could Okay. If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away. Okay? Okay. Thank you, Mary. Okay. Okay. Not a problem. Where are you where are you guys anyway? Are you in Melbourne? No. Oh, okay. Alright. No. Thanks. We'll we'll be awake for a while, so it's all good. If you need to call us back today, it's fine. Okay. Thank you. You too. Bye 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Maria. It's Suzanne. I just spoke to you not long ago, and the phone call cut out. As soon as I pull that out, what you've told me to do, and then that's what happens. See how the phone just cuts out?\n\nNah. Oh, hang on. No. It's a very faint green. Mhmm.\n\nMhmm. So the yellow cord's in the w a n. Yep. And then the power's on. And then you've got all the cords on the side here that are all in.\n\nWhat do you mean? There is the Internet cable into the router. That's the yellow cable, ain't it? Mhmm. So so what are you what are you saying?\n\nWhat what why do you need another cable for? I don't have. Alright. Just a minute. I'd like I can go on and I can browse, but then I can be browsing and then all of a sudden it just pops out.\n\nSo if I just go into Google. Right? So I've gone into Google. It's worked. Right?\n\nBut then I can be doing this, and we could be watching TV, and then it just cuts out. Do you think it could be the plan we're on? Yeah. So we got a television and two phones. And then, like, if people come over, obviously, they're on their phones.\n\nWell, it would just be my husband's phone, my phone, and then the TV. So then you watch Stan and Netflix and all that. But if people come over, it's just even worse. Mhmm. So what's the what's the so what's the different plans you have?\n\nMhmm. Mhmm. Will it would the would the because we're well, on my order thing here, it's got lithium standard $179.95. Is that the plan I'm on now? Yeah.\n\nSo if I change the plan, will this all work, like, better? Well, my grandson. But, like, I can have I can have more than five people here, and it's just yeah. The Internet is even worse. Mhmm.\n\nRight. Can can I change my plan? Am I able to do that? And, also, can I do a do you have a contract that's just, like, month to month? Yeah.\n\nOkay. Does that sound alright to you? Come here. Just a minute, though. I'm just explaining it to my husband.\n\nSo what she's saying, we're on the standard plan. So it's for users, like, three to five. Yeah. Right. And I was explaining to the lady that she said it will cut out and stuff like that.\n\nRight? So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better. In faster speed. Yeah. So then because we're already in a plan, she can add this new one onto that plan, which would be until June, ain't it?\n\nNext year. Yeah. And all I'm on is the thing to work, so I don't have to turn it off and turn it on all the time. Right? So because if it's gonna do that even with the higher plan and it's still doing it, I wanna disconnect the thing altogether and go to another provider.\n\nSo yeah. I'm willing to pay the extra money for whatever. But if that doesn't work, I don't wanna be locked into a contract. Mhmm. Yes.\n\nWe did get we we did get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that. Yeah.\n\nYeah. Yeah. Yeah. Yeah. Well, that was the last email we got.\n\nYeah. But it it drops out, like, even at 11:00 at night when no one else in this building will be using Internet. We it still drops out, and I'm the only one there's no phones on. There's nothing. It's just the TV.\n\nYeah. Like, it just drops out. That you know that modem that we have got? Can we use any modem? So if we're going to the 100 dollar plan, do we need a new router or we use the one we got?\n\nOkay. Alright. Well, I'm I'm willing to pay more, but I just don't want it to Be dropping out and stuff. And I don't wanna be locked into a contact if if I'm paying more for something, I'm still not getting the results or what. So this this if we update the plan, this is just gonna continue from the contract we're already on.\n\nIs that correct? Okay. Alright. Yeah. Alright.\n\nWe'll do that. Yeah. That's no. That's fine. Mhmm.\n\nOkay. Yes, please. So how much extra would it pay if we've already paid this 79 or whatever it is? Yeah. Okay.\n\nBecause I'd probably rather get it all done now because you're understanding what we're saying. You know what I mean? So I don't wanna be speaking to someone else. Everybody Okay. Straight away.\n\nYeah. I don't wanna be watching the grand final or the football, and it cuts out. Yeah. So Yeah. Yeah.\n\nIf you could Okay. If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away. Okay? Okay. Thank you, Mary.\n\nOkay. Okay. Not a problem. Where are you where are you guys anyway? Are you in Melbourne?\n\nNo. Oh, okay. Alright. No. Thanks.\n\nWe'll we'll be awake for a while, so it's all good. If you need to call us back today, it's fine. Okay. Thank you. You too.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi, Maria.","start":6.56,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.020518817007541656},{"text":"It's Suzanne.","start":7.3599997,"end":8.24,"sentiment":"neutral","sentiment_score":0.012135659038904123},{"text":"I just spoke to you not long ago, and the phone call cut out.","start":8.24,"end":11.78,"sentiment":"neutral","sentiment_score":-0.30562965252569746},{"text":"As soon as I pull that out, what you've told me to do, and then that's what happens.","start":19.575,"end":23.335,"sentiment":"neutral","sentiment_score":-0.1009320438736015},{"text":"See how the phone just cuts out?","start":23.335,"end":25.035,"sentiment":"neutral","sentiment_score":-0.16784829752785818}],"sentiment":"neutral","sentiment_score":-0.16756328036480714,"num_words":43,"start":6.56,"end":25.035},{"sentences":[{"text":"Nah.","start":39.23,"end":39.73,"sentiment":"neutral","sentiment_score":-0.04875131696462631},{"text":"Oh, hang on.","start":39.79,"end":40.61,"sentiment":"neutral","sentiment_score":-0.051765566070874534},{"text":"No.","start":49.225,"end":49.465,"sentiment":"neutral","sentiment_score":-0.1468098759651184},{"text":"It's a very faint green.","start":49.465,"end":50.925,"sentiment":"neutral","sentiment_score":-0.11715437173843384},{"text":"Mhmm.","start":68.19,"end":68.69,"sentiment":"neutral","sentiment_score":0.03036922588944435}],"sentiment":"neutral","sentiment_score":-0.08238732035864484,"num_words":11,"start":39.23,"end":68.69},{"sentences":[{"text":"Mhmm.","start":71.735,"end":72.235,"sentiment":"neutral","sentiment_score":0.02131880447268486},{"text":"So the yellow cord's in the w a n.","start":77.895004,"end":81.515,"sentiment":"neutral","sentiment_score":-0.002804508070564932},{"text":"Yep.","start":84.99,"end":85.23,"sentiment":"neutral","sentiment_score":0.05146106705069542},{"text":"And then the power's on.","start":85.23,"end":86.85,"sentiment":"neutral","sentiment_score":0.021477141045033933},{"text":"And then you've got all the cords on the side here that are all in.","start":88.43,"end":95.17,"sentiment":"neutral","sentiment_score":0.013988155126571655}],"sentiment":"neutral","sentiment_score":0.01176604293587227,"num_words":31,"start":71.735,"end":95.17},{"sentences":[{"text":"What do you mean?","start":109.535,"end":110.515,"sentiment":"neutral","sentiment_score":-0.041672362480312586},{"text":"There is the Internet cable into the router.","start":110.65501,"end":113.58,"sentiment":"neutral","sentiment_score":-0.12707727123051882},{"text":"That's the yellow cable, ain't it?","start":113.58,"end":115.44,"sentiment":"neutral","sentiment_score":-0.15957916776339212},{"text":"Mhmm.","start":139.73001,"end":140.23001,"sentiment":"neutral","sentiment_score":0.010922248475253582},{"text":"So so what are you what are you saying?","start":160.96501,"end":162.725,"sentiment":"neutral","sentiment_score":-0.19568168123563132}],"sentiment":"neutral","sentiment_score":-0.13896412532111363,"num_words":28,"start":109.535,"end":162.725},{"sentences":[{"text":"What what why do you need another cable for?","start":162.725,"end":165.46501,"sentiment":"negative","sentiment_score":-0.3453224061263932},{"text":"I don't have.","start":170.37,"end":171.34999,"sentiment":"neutral","sentiment_score":-0.061119171480337776},{"text":"Alright.","start":190.605,"end":190.925,"sentiment":"neutral","sentiment_score":0.014202143996953964},{"text":"Just a minute.","start":190.925,"end":191.745,"sentiment":"neutral","sentiment_score":0.0108629260212183},{"text":"I'd like I can go on and I can browse, but then I can be browsing and then all of a sudden it just pops out.","start":191.885,"end":199.37001,"sentiment":"neutral","sentiment_score":-0.0029652751265810086}],"sentiment":"neutral","sentiment_score":-0.07908489049545356,"num_words":42,"start":162.725,"end":199.37001},{"sentences":[{"text":"So if I just go into Google.","start":200.51001,"end":202.35,"sentiment":"neutral","sentiment_score":0.009371365420520306},{"text":"Right?","start":202.35,"end":202.85,"sentiment":"neutral","sentiment_score":0.010099872015416622},{"text":"So I've gone into Google.","start":213.325,"end":214.685,"sentiment":"neutral","sentiment_score":0.03919694051146507},{"text":"It's worked.","start":214.685,"end":215.405,"sentiment":"neutral","sentiment_score":0.09248784184455872},{"text":"Right?","start":215.405,"end":215.905,"sentiment":"neutral","sentiment_score":0.046135228127241135}],"sentiment":"neutral","sentiment_score":0.03142469027079642,"num_words":16,"start":200.51001,"end":215.905},{"sentences":[{"text":"But then I can be doing this, and we could be watching TV, and then it just cuts out.","start":216.205,"end":221.985,"sentiment":"neutral","sentiment_score":0.015075013629700007},{"text":"Do you think it could be the plan we're on?","start":224.32999,"end":226.59,"sentiment":"neutral","sentiment_score":0.009112319722771645},{"text":"Yeah.","start":240.595,"end":240.835,"sentiment":"neutral","sentiment_score":0.02019287645816803},{"text":"So we got a television and two phones.","start":240.835,"end":243.475,"sentiment":"neutral","sentiment_score":0.0028487732633948326},{"text":"And then, like, if people come over, obviously, they're on their phones.","start":243.475,"end":247.255,"sentiment":"neutral","sentiment_score":-0.015316293380844096}],"sentiment":"neutral","sentiment_score":0.004734719963744282,"num_words":50,"start":216.205,"end":247.255},{"sentences":[{"text":"Well, it would just be my husband's phone, my phone, and then the TV.","start":258.84,"end":263.1,"sentiment":"neutral","sentiment_score":-0.00903288833796978},{"text":"So then you watch Stan and Netflix and all that.","start":263.24,"end":267.445,"sentiment":"neutral","sentiment_score":-0.03308665081858635},{"text":"But if people come over, it's just even worse.","start":269.265,"end":274.64502,"sentiment":"negative","sentiment_score":-0.3836517896917131},{"text":"Mhmm.","start":300.945,"end":301.445,"sentiment":"neutral","sentiment_score":-0.13065582513809204},{"text":"So what's the what's the so what's the different plans you have?","start":312.09,"end":317.06998,"sentiment":"neutral","sentiment_score":-0.02728317677974701}],"sentiment":"neutral","sentiment_score":-0.09496189127473728,"num_words":46,"start":258.84,"end":317.06998},{"sentences":[{"text":"Mhmm.","start":347.625,"end":348.125,"sentiment":"neutral","sentiment_score":0.08359913527965546},{"text":"Mhmm.","start":431.78,"end":432.26,"sentiment":"neutral","sentiment_score":0.22455263137817383},{"text":"Will it would the would the because we're well, on my order thing here, it's got lithium standard $179.95.","start":432.26,"end":441.555,"sentiment":"neutral","sentiment_score":0.16052716970443726},{"text":"Is that the plan I'm on now?","start":444.97498,"end":446.59497,"sentiment":"neutral","sentiment_score":0.06969950507794108},{"text":"Yeah.","start":460.775,"end":461.095,"sentiment":"neutral","sentiment_score":0.09792514890432358}],"sentiment":"neutral","sentiment_score":0.13599964398248443,"num_words":29,"start":347.625,"end":461.095},{"sentences":[{"text":"So if I change the plan, will this all work, like, better?","start":461.095,"end":465.195,"sentiment":"neutral","sentiment_score":0.14050738885998726},{"text":"Well, my grandson.","start":474.135,"end":475.115,"sentiment":"neutral","sentiment_score":0.08174560467402141},{"text":"But, like, I can have I can have more than five people here, and it's just yeah.","start":475.91998,"end":481.94,"sentiment":"neutral","sentiment_score":0.1335422845886034},{"text":"The Internet is even worse.","start":482.4,"end":484.1,"sentiment":"neutral","sentiment_score":-0.17905869930982593},{"text":"Mhmm.","start":498.425,"end":498.925,"sentiment":"neutral","sentiment_score":0.11386469751596452}],"sentiment":"neutral","sentiment_score":0.0900030399819738,"num_words":38,"start":461.095,"end":498.925},{"sentences":[{"text":"Right.","start":505.06,"end":505.56,"sentiment":"neutral","sentiment_score":0.056460779160261154},{"text":"Can can I change my plan?","start":505.78,"end":507.62,"sentiment":"neutral","sentiment_score":0.04371113330125809},{"text":"Am I able to do that?","start":507.62,"end":509.4,"sentiment":"neutral","sentiment_score":0.05901250864068667},{"text":"And, also, can I do a do you have a contract that's just, like, month to month?","start":512.9,"end":518.6,"sentiment":"neutral","sentiment_score":0.04252335012835615},{"text":"Yeah.","start":524.485,"end":524.985,"sentiment":"neutral","sentiment_score":0.026480795815587044}],"sentiment":"neutral","sentiment_score":0.045876786413211974,"num_words":31,"start":505.06,"end":524.985},{"sentences":[{"text":"Okay.","start":558.755,"end":559.255,"sentiment":"neutral","sentiment_score":0.06941571831703186},{"text":"Does that sound alright to you?","start":559.47504,"end":561.335,"sentiment":"neutral","sentiment_score":0.063450222214063},{"text":"Come here.","start":562.38,"end":563.12,"sentiment":"neutral","sentiment_score":0.030994010157883167},{"text":"Just a minute, though.","start":567.02,"end":567.82,"sentiment":"neutral","sentiment_score":0.01431195717304945},{"text":"I'm just explaining it to my husband.","start":567.82,"end":569.92004,"sentiment":"neutral","sentiment_score":0.02138465895716633}],"sentiment":"neutral","sentiment_score":0.035952275665476915,"num_words":20,"start":558.755,"end":569.92004},{"sentences":[{"text":"So what she's saying, we're on the standard plan.","start":571.10004,"end":575.5,"sentiment":"neutral","sentiment_score":0.1297669584552447},{"text":"So it's for users, like, three to five.","start":575.5,"end":578.905,"sentiment":"neutral","sentiment_score":0.11333594564348459},{"text":"Yeah.","start":579.125,"end":579.605,"sentiment":"neutral","sentiment_score":0.1475992053747177},{"text":"Right.","start":579.605,"end":579.845,"sentiment":"neutral","sentiment_score":0.17522604763507843},{"text":"And I was explaining to the lady that she said it will cut out and stuff like that.","start":579.845,"end":586.105,"sentiment":"neutral","sentiment_score":0.08025982396470176}],"sentiment":"neutral","sentiment_score":0.10384033177350019,"num_words":37,"start":571.10004,"end":586.105},{"sentences":[{"text":"Right?","start":586.165,"end":586.665,"sentiment":"neutral","sentiment_score":0.10453209280967712},{"text":"So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better.","start":587.205,"end":595.59,"sentiment":"neutral","sentiment_score":0.3298740846955258},{"text":"In faster speed.","start":595.59,"end":596.65,"sentiment":"neutral","sentiment_score":0.254809707403183},{"text":"Yeah.","start":596.71,"end":597.03,"sentiment":"neutral","sentiment_score":0.1393008530139923},{"text":"So then because we're already in a plan, she can add this new one onto that plan, which would be until June, ain't it?","start":597.03,"end":605.93506,"sentiment":"neutral","sentiment_score":-0.010644426491732398}],"sentiment":"neutral","sentiment_score":0.1603826880813218,"num_words":52,"start":586.165,"end":605.93506},{"sentences":[{"text":"Next year.","start":606.955,"end":607.775,"sentiment":"neutral","sentiment_score":-0.02448942419141531},{"text":"Yeah.","start":640.815,"end":641.135,"sentiment":"neutral","sentiment_score":0.17842121422290802},{"text":"And all I'm on is the thing to work, so I don't have to turn it off and turn it on all the time.","start":641.135,"end":648.97003,"sentiment":"neutral","sentiment_score":0.1387120126746595},{"text":"Right?","start":649.59,"end":650.09,"sentiment":"neutral","sentiment_score":0.12644954025745392},{"text":"So because if it's gonna do that even with the higher plan and it's still doing it, I wanna disconnect the thing altogether and go to another provider.","start":650.23,"end":659.965,"sentiment":"neutral","sentiment_score":-0.029353531077504158}],"sentiment":"neutral","sentiment_score":0.04934073821641505,"num_words":56,"start":606.955,"end":659.965},{"sentences":[{"text":"So yeah.","start":661.22504,"end":661.865,"sentiment":"neutral","sentiment_score":-0.025061994791030884},{"text":"I'm willing to pay the extra money for whatever.","start":661.865,"end":664.28503,"sentiment":"neutral","sentiment_score":-0.17472096780935922},{"text":"But if that doesn't work, I don't wanna be locked into a contract.","start":665.54504,"end":668.925,"sentiment":"negative","sentiment_score":-0.44093040090340835},{"text":"Mhmm.","start":685.755,"end":686.255,"sentiment":"neutral","sentiment_score":-0.07709026336669922},{"text":"Yes.","start":709.04,"end":709.54,"sentiment":"neutral","sentiment_score":0.017933281138539314}],"sentiment":"neutral","sentiment_score":-0.28514864976302934,"num_words":26,"start":661.22504,"end":709.54},{"sentences":[{"text":"We did get we we did get a email on for the twenty second.","start":730.85,"end":735.41,"sentiment":"neutral","sentiment_score":-0.0009510090042437826},{"text":"Something happened on the twenty second.","start":735.41,"end":737.09,"sentiment":"neutral","sentiment_score":-0.012211595041056475},{"text":"What?","start":737.09,"end":737.49,"sentiment":"neutral","sentiment_score":-0.012885390780866146},{"text":"Some maintenance or something like that.","start":737.49,"end":739.59,"sentiment":"neutral","sentiment_score":-0.02963310418029626},{"text":"Yeah.","start":744.545,"end":744.705,"sentiment":"neutral","sentiment_score":0.008104158565402031}],"sentiment":"neutral","sentiment_score":-0.009612984057249767,"num_words":28,"start":730.85,"end":744.705},{"sentences":[{"text":"Yeah.","start":744.705,"end":744.945,"sentiment":"neutral","sentiment_score":0.00922413170337677},{"text":"Yeah.","start":744.945,"end":745.185,"sentiment":"neutral","sentiment_score":0.01218146737664938},{"text":"Yeah.","start":745.185,"end":745.505,"sentiment":"neutral","sentiment_score":0.01431987714022398},{"text":"Yeah.","start":745.505,"end":745.905,"sentiment":"neutral","sentiment_score":0.01180549617856741},{"text":"Well, that was the last email we got.","start":745.905,"end":747.905,"sentiment":"neutral","sentiment_score":-0.004149379674345255}],"sentiment":"neutral","sentiment_score":0.0011946612503379581,"num_words":12,"start":744.705,"end":747.905},{"sentences":[{"text":"Yeah.","start":747.905,"end":748.405,"sentiment":"neutral","sentiment_score":-0.009161570109426975},{"text":"But it it drops out, like, even at 11:00 at night when no one else in this building will be using Internet.","start":748.465,"end":755.205,"sentiment":"neutral","sentiment_score":-0.08628830415281383},{"text":"We it still drops out, and I'm the only one there's no phones on.","start":755.985,"end":759.95996,"sentiment":"neutral","sentiment_score":-0.13092501940471785},{"text":"There's nothing.","start":759.95996,"end":760.51996,"sentiment":"neutral","sentiment_score":-0.15711986273527145},{"text":"It's just the TV.","start":760.51996,"end":761.5,"sentiment":"neutral","sentiment_score":-0.12501064501702785}],"sentiment":"neutral","sentiment_score":-0.10592411252734966,"num_words":43,"start":747.905,"end":761.5},{"sentences":[{"text":"Yeah.","start":761.88,"end":762.36,"sentiment":"neutral","sentiment_score":-0.0620604008436203},{"text":"Like, it just drops out.","start":762.36,"end":763.98,"sentiment":"neutral","sentiment_score":-0.06301607862114907},{"text":"That you know that modem that we have got?","start":765.88,"end":768.54,"sentiment":"neutral","sentiment_score":-0.029195256531238556},{"text":"Can we use any modem?","start":769.175,"end":771.035,"sentiment":"neutral","sentiment_score":-0.008506209030747414},{"text":"So if we're going to the 100 dollar plan, do we need a new router or we use the one we got?","start":785.13,"end":790.27,"sentiment":"neutral","sentiment_score":-0.016692846928807823}],"sentiment":"neutral","sentiment_score":-0.024992185245667185,"num_words":42,"start":761.88,"end":790.27},{"sentences":[{"text":"Okay.","start":794.49,"end":794.99,"sentiment":"neutral","sentiment_score":-0.00677118357270956},{"text":"Alright.","start":797.84503,"end":798.005,"sentiment":"neutral","sentiment_score":-0.007309771608561277},{"text":"Well, I'm I'm willing to pay more, but I just don't want it to Be dropping out and stuff.","start":798.005,"end":804.16504,"sentiment":"neutral","sentiment_score":-0.10182117945269535},{"text":"And I don't wanna be locked into a contact if if I'm paying more for something, I'm still not getting the results or what.","start":804.16504,"end":810.42505,"sentiment":"neutral","sentiment_score":-0.12317126927276452},{"text":"So this this if we update the plan, this is just gonna continue from the contract we're already on.","start":810.69,"end":820.45,"sentiment":"neutral","sentiment_score":-0.055830792572937514}],"sentiment":"neutral","sentiment_score":-0.09321217009710381,"num_words":64,"start":794.49,"end":820.45},{"sentences":[{"text":"Is that correct?","start":820.45,"end":821.35004,"sentiment":"neutral","sentiment_score":0.0005125428239504502},{"text":"Okay.","start":832.525,"end":833.025,"sentiment":"neutral","sentiment_score":0.026666464284062386},{"text":"Alright.","start":834.84503,"end":835.325,"sentiment":"neutral","sentiment_score":0.05256066843867302},{"text":"Yeah.","start":835.325,"end":835.825,"sentiment":"neutral","sentiment_score":0.05474810302257538},{"text":"Alright.","start":835.965,"end":836.365,"sentiment":"neutral","sentiment_score":0.10651354491710664}],"sentiment":"neutral","sentiment_score":0.03457520130489554,"num_words":7,"start":820.45,"end":836.365},{"sentences":[{"text":"We'll do that.","start":836.365,"end":837.265,"sentiment":"neutral","sentiment_score":0.11479619642098744},{"text":"Yeah.","start":871.63995,"end":871.95996,"sentiment":"neutral","sentiment_score":0.0057638222351670265},{"text":"That's no.","start":871.95996,"end":873.72,"sentiment":"neutral","sentiment_score":0.00531659834086895},{"text":"That's fine.","start":873.72,"end":874.54,"sentiment":"positive","sentiment_score":0.33364734053611755},{"text":"Mhmm.","start":885.915,"end":886.415,"sentiment":"neutral","sentiment_score":0.03901237994432449}],"sentiment":"neutral","sentiment_score":0.11856585213293631,"num_words":9,"start":836.365,"end":886.415},{"sentences":[{"text":"Okay.","start":922.185,"end":922.685,"sentiment":"neutral","sentiment_score":0.09051534533500671},{"text":"Yes, please.","start":947.005,"end":947.905,"sentiment":"neutral","sentiment_score":0.1808677762746811},{"text":"So how much extra would it pay if we've already paid this 79 or whatever it is?","start":1000.26,"end":1005.345,"sentiment":"neutral","sentiment_score":0.024287878152202156},{"text":"Yeah.","start":1014.52496,"end":1014.845,"sentiment":"neutral","sentiment_score":-0.010723963379859924},{"text":"Okay.","start":1014.845,"end":1015.245,"sentiment":"neutral","sentiment_score":-0.022615564987063408}],"sentiment":"neutral","sentiment_score":0.037809331732040104,"num_words":22,"start":922.185,"end":1015.245},{"sentences":[{"text":"Because I'd probably rather get it all done now because you're understanding what we're saying.","start":1015.245,"end":1020.73,"sentiment":"neutral","sentiment_score":-0.05027319931735595},{"text":"You know what I mean?","start":1020.73,"end":1021.37,"sentiment":"neutral","sentiment_score":-0.12051160782575607},{"text":"So I don't wanna be speaking to someone else.","start":1021.37,"end":1023.63,"sentiment":"neutral","sentiment_score":-0.2864746087127262},{"text":"Everybody Okay.","start":1024.41,"end":1029.71,"sentiment":"neutral","sentiment_score":-0.0138855273835361},{"text":"Straight away.","start":1031.185,"end":1032.0851,"sentiment":"neutral","sentiment_score":-0.08023989945650101}],"sentiment":"neutral","sentiment_score":-0.12494479881768877,"num_words":33,"start":1015.245,"end":1032.0851},{"sentences":[{"text":"Yeah.","start":1032.4651,"end":1032.9451,"sentiment":"neutral","sentiment_score":-0.2058705687522888},{"text":"I don't wanna be watching the grand final or the football, and it cuts out.","start":1032.9451,"end":1036.405,"sentiment":"negative","sentiment_score":-0.37158624132474266},{"text":"Yeah.","start":1036.545,"end":1037.045,"sentiment":"neutral","sentiment_score":-0.096177838742733},{"text":"So Yeah.","start":1037.425,"end":1039.765,"sentiment":"neutral","sentiment_score":-0.05883047357201576},{"text":"Yeah.","start":1040.0651,"end":1040.385,"sentiment":"neutral","sentiment_score":-0.027060844004154205}],"sentiment":"neutral","sentiment_score":-0.30102819092571736,"num_words":20,"start":1032.4651,"end":1040.385},{"sentences":[{"text":"If you could Okay.","start":1040.385,"end":1044.0,"sentiment":"neutral","sentiment_score":-0.04430206771939993},{"text":"If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away.","start":1044.56,"end":1050.42,"sentiment":"neutral","sentiment_score":-0.0443957724741527},{"text":"Okay?","start":1052.48,"end":1052.98,"sentiment":"neutral","sentiment_score":0.20312228798866272},{"text":"Okay.","start":1055.68,"end":1056.08,"sentiment":"neutral","sentiment_score":0.1641048640012741},{"text":"Thank you, Mary.","start":1056.08,"end":1057.06,"sentiment":"positive","sentiment_score":0.3604326645533244}],"sentiment":"neutral","sentiment_score":0.011300188427170118,"num_words":30,"start":1040.385,"end":1057.06},{"sentences":[{"text":"Okay.","start":1059.275,"end":1059.775,"sentiment":"neutral","sentiment_score":0.13211417198181152},{"text":"Okay.","start":1073.0801,"end":1073.4,"sentiment":"neutral","sentiment_score":0.0018378924578428268},{"text":"Not a problem.","start":1073.4,"end":1074.2201,"sentiment":"neutral","sentiment_score":0.01393933097521464},{"text":"Where are you where are you guys anyway?","start":1074.8401,"end":1077.1001,"sentiment":"neutral","sentiment_score":-0.011894878465682268},{"text":"Are you in Melbourne?","start":1077.8,"end":1078.78,"sentiment":"neutral","sentiment_score":-0.04285713005810976}],"sentiment":"neutral","sentiment_score":-0.005342205328976407,"num_words":17,"start":1059.275,"end":1078.78},{"sentences":[{"text":"No.","start":1079.8,"end":1080.3,"sentiment":"neutral","sentiment_score":-0.1868998408317566},{"text":"Oh, okay.","start":1083.0801,"end":1083.7201,"sentiment":"neutral","sentiment_score":-0.018360449001193047},{"text":"Alright.","start":1083.7201,"end":1084.2001,"sentiment":"neutral","sentiment_score":-0.013430994004011154},{"text":"No.","start":1084.2001,"end":1084.28,"sentiment":"neutral","sentiment_score":-0.0909452959895134},{"text":"Thanks.","start":1084.28,"end":1084.6001,"sentiment":"neutral","sentiment_score":-0.023586269468069077}],"sentiment":"neutral","sentiment_score":-0.05859721638262272,"num_words":6,"start":1079.8,"end":1084.6001},{"sentences":[{"text":"We'll we'll be awake for a while, so it's all good.","start":1084.6001,"end":1087.255,"sentiment":"neutral","sentiment_score":0.3149550381031903},{"text":"If you need to call us back today, it's fine.","start":1087.255,"end":1089.515,"sentiment":"neutral","sentiment_score":0.12175409942865371},{"text":"Okay.","start":1092.775,"end":1093.1749,"sentiment":"positive","sentiment_score":0.5585428476333618},{"text":"Thank you.","start":1093.1749,"end":1093.915,"sentiment":"positive","sentiment_score":0.7652705907821655},{"text":"You too.","start":1097.1749,"end":1097.735,"sentiment":"neutral","sentiment_score":0.3032833933830261}],"sentiment":"neutral","sentiment_score":0.2837575857455914,"num_words":26,"start":1084.6001,"end":1097.735},{"sentences":[{"text":"Bye bye.","start":1097.735,"end":1098.395,"sentiment":"neutral","sentiment_score":0.0007986612617969444}],"sentiment":"neutral","sentiment_score":0.0007986612617969444,"num_words":2,"start":1097.735,"end":1098.395}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Thank you for calling Airtel. My name is Mary from the accounts team. May I have your name, please?\n\nChannel 1: Hi, Maria. It's Suzanne. I just spoke to you not long ago, and the phone call cut out.\n\nChannel 0: Yes. No worries. Were you able to power cycle your router? Is it were you able\n\nChannel 1: As soon as I pull that out, what you've told me to do, and then that's what happens. See how the phone just cuts out?\n\nChannel 0: yeah. Yeah. That's why I'm just suspecting. So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light?\n\nChannel 1: Nah. Oh, hang on. No. It's a very faint green.\n\nChannel 0: Okay. So every every light is green. Now could you please also help me to check on the cable connections? We just have to make sure that every physical connection is connected properly from the\n\nChannel 1: Mhmm.\n\nChannel 0: router to your NTD box. Okay?\n\nChannel 1: Mhmm.\n\nChannel 0: Alright. So is it is everything properly connected?\n\nChannel 1: So the yellow cord's in the w a n.\n\nChannel 0: Oh, yeah.\n\nChannel 1: Yep. And then the power's on. And then you've got\n\nChannel 0: Okay.\n\nChannel 1: all the cords on the side here\n\nChannel 0: Mhmm.\n\nChannel 1: that are\n\nChannel 0: So\n\nChannel 1: all\n\nChannel 0: right\n\nChannel 1: in.\n\nChannel 0: now uh-huh. Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please?\n\nChannel 1: What do you mean? There is the Internet cable into the router. That's the yellow cable, ain't it?\n\nChannel 0: There I mean, we can also if you have extra Ethernet cable for us to check the speed test, just making sure that you're getting the plan that you are currently have with Airtel. So if in any case that you're getting the lower plan, let's say you are supposed to receive the 50 Mbps,\n\nChannel 1: Mhmm.\n\nChannel 0: we'll make sure to look into our network. Because on our end, we also visited the network, and we don't see any outage from the network. And your device is also online.\n\nChannel 1: So so what are you what are you saying? What what why do you need another cable for?\n\nChannel 0: Just for the speed test, but if you don't have\n\nChannel 1: I don't have.\n\nChannel 0: It's fine. Okay. It's fine. No worries. Now can you check again your status of your Internet connection?\n\nCould you try browsing, playing some videos if your connection will still be intermittent and unstable?\n\nChannel 1: Alright. Just a minute. I'd like I can go on and I can browse, but then I can be browsing and then all of a sudden it just pops out. So if I just go into Google. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: So I've gone into Google. It's worked. Right? But then\n\nChannel 0: Okay.\n\nChannel 1: I can be doing this, and we could be watching TV, and then it just cuts out. Do you think it could be the plan we're on?\n\nChannel 0: Can you tell me how many devices connected to your Internet? Since you're you're watching television. Correct? And I believe that's four k.\n\nChannel 1: Yeah. So we got a television and two phones. And then, like, if people come over, obviously, they're on their phones.\n\nChannel 0: So how many usually how many users usually use the Internet, like, a daily?\n\nChannel 1: Well, it would just be my husband's phone, my phone, and\n\nChannel 0: Okay.\n\nChannel 1: then the TV. So then you watch\n\nChannel 0: Television.\n\nChannel 1: Stan and Netflix and all that. But if people\n\nChannel 0: Mhmm.\n\nChannel 1: come over, it's just even worse.\n\nChannel 0: Yeah. So here's the thing. Your current plan is actually 50 MBPS. This plan is good for your household usage, for email surfing the web and standard streaming. However, if you're using a television with four k quality streaming, you might need a 100 MBPS.\n\nAnd as you also mentioned earlier,\n\nChannel 1: Mhmm.\n\nChannel 0: so when some people come over, yes, it will become worse because this 50 m b p s plan is old limited to up to five users with\n\nChannel 1: So what's the what's\n\nChannel 0: our one\n\nChannel 1: the\n\nChannel 0: 100\n\nChannel 1: so what's the different\n\nChannel 0: with\n\nChannel 1: plans you have?\n\nChannel 0: From your current plan with 50 MBPS, we also have a plan for 100 MBPS. So this is good for a family use of more or less five persons where you can also surf the web, watch four k television with four k quality streaming. Comparing the prices, actually, this is good. You might also want this to consider\n\nChannel 1: Mhmm.\n\nChannel 0: as your current plan is I mean, let me check here. Let me go to your our updated plan prices. Just give me one second, Tina. One second, please. Hold on.\n\nAlright. So for our 100 and d p s 10, that is $100 per month. So as I mentioned earlier, this is good for more than five users for email\n\nChannel 1: Mhmm. Will it\n\nChannel 0: surfing\n\nChannel 1: would the\n\nChannel 0: the web.\n\nChannel 1: would the because we're well, on my order thing here, it's got lithium standard $179.95. Is that the plan I'm on now?\n\nChannel 0: Yes. With the current price. Because prices on the website is subject for to change, and the current plan for a 100 MBPS is $100.\n\nChannel 1: Yeah. So if I change the plan, will this all work, like, better?\n\nChannel 0: Yes. Of course. If I may ask if those person who come over also love playing games?\n\nChannel 1: Well, my grandson. But, like,\n\nChannel 0: Yes.\n\nChannel 1: I can have I can have more than five people here, and it's just yeah. The Internet\n\nChannel 0: Yeah.\n\nChannel 1: is even worse.\n\nChannel 0: For yes. If there is if they come visit over and they play mobile games, the 100 Mbps is ideal for more than five users. And\n\nChannel 1: Mhmm.\n\nChannel 0: at the same time, you can also watch television in four k and in HD. So you\n\nChannel 1: Right. Can can I change my plan? Am I able to do that?\n\nChannel 0: of course. You can. No worries. We can\n\nChannel 1: And,\n\nChannel 0: still\n\nChannel 1: also,\n\nChannel 0: accommodate\n\nChannel 1: can I\n\nChannel 0: that.\n\nChannel 1: do a do you have a contract that's just, like, month to month?\n\nChannel 0: Let me check your current plan with Airtel. Okay?\n\nChannel 1: Yeah.\n\nChannel 0: One second, please. So oh, no. You're currently into a 24 contract, and that started last year, June third of twenty twenty fifth. So we can just continue your plan within up to twenty I mean, just continue your current plan for twenty four months. So you're not gonna get a new contract, but it will just continue with a different plan.\n\nChannel 1: Okay. Does that sound alright to you? Come here. Just a minute, though. I'm just explaining\n\nChannel 0: No worries.\n\nChannel 1: it to my\n\nChannel 0: It's\n\nChannel 1: husband.\n\nChannel 0: fine. No worries.\n\nChannel 1: So\n\nChannel 0: Please\n\nChannel 1: what\n\nChannel 0: take\n\nChannel 1: she's\n\nChannel 0: your time,\n\nChannel 1: saying,\n\nChannel 0: Suzanne.\n\nChannel 1: we're on the standard plan. So it's for users, like, three to five. Yeah. Right. And I was explaining to the lady that she said it will cut out and stuff like that.\n\nRight? So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better. In faster speed. Yeah. So then because we're already in a plan, she can add this new one onto that plan, which would be until June, ain't it?\n\nNext year.\n\nChannel 0: If we start that plan oh, let me since you've okay. So your next plan would commence by next month. If you want, we can start your we can finish your current plan until '30 if you'd like. And then your a 100 or no plan with 100 MBBS will commence next month, October.\n\nChannel 1: Yeah. And all I'm on is the thing to work, so I don't have to turn it off and turn it on all the time. Right?\n\nChannel 0: Yes.\n\nChannel 1: So\n\nChannel 0: Yes.\n\nChannel 1: because if it's gonna do that even with the higher plan and it's still doing it, I wanna disconnect the thing altogether and go to another provider. So yeah.\n\nChannel 0: No.\n\nChannel 1: I'm willing\n\nChannel 0: Yes.\n\nChannel 1: to pay the extra money\n\nChannel 0: That's\n\nChannel 1: for whatever.\n\nChannel 0: I\n\nChannel 1: But if that doesn't work,\n\nChannel 0: I\n\nChannel 1: I don't wanna be\n\nChannel 0: mhmm.\n\nChannel 1: locked into a contract.\n\nChannel 0: Yes. I really understand, and that's understandable and reasonable. As what I've mentioned earlier with Susan, we've already checked the Linham network, and there is no current outage. So you should not be experiencing low or intermittent connection.\n\nChannel 1: Mhmm.\n\nChannel 0: But if in any case that some of the family member will come over, the plan with 50 Mbps will not be ideal for those users since some of the Grandson also use, I mean, mobile gaming and also at the same time, watching television.\n\nChannel 1: Yes.\n\nChannel 0: Well yeah. Setting also your expectations is then your area is actually included sometimes. Well, we send out email. If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll\n\nChannel 1: We\n\nChannel 0: be\n\nChannel 1: did get\n\nChannel 0: it\n\nChannel 1: we we did\n\nChannel 0: mhmm.\n\nChannel 1: get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that.\n\nChannel 0: Yeah. But, normally, that's twelve midnight to, like, 5AM.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: So\n\nChannel 1: Yeah. Yeah. Well, that was the last\n\nChannel 0: yeah.\n\nChannel 1: email we got. Yeah. But it\n\nChannel 0: Yeah.\n\nChannel 1: it drops out, like, even at 11:00 at night when no one else in this building will be using Internet. We\n\nChannel 0: Yeah.\n\nChannel 1: it still drops out, and I'm the only one there's no phones on. There's nothing. It's just the TV. Yeah. Like, it just drops out.\n\nThat you know that modem that we have got? Can we\n\nChannel 0: Well,\n\nChannel 1: use\n\nChannel 0: we\n\nChannel 1: any modem?\n\nChannel 0: we actually send out a brand new router. We don't send updated routers. And\n\nChannel 1: So if we're going to\n\nChannel 0: hold\n\nChannel 1: the 100\n\nChannel 0: on.\n\nChannel 1: dollar plan, do we need a new router or we use the one we got?\n\nChannel 0: No. You can also use the same router.\n\nChannel 1: Okay. Alright. Well, I'm I'm willing to pay more, but I just don't want it to Be dropping out and stuff. And I don't wanna be\n\nChannel 0: Yes.\n\nChannel 1: locked into a contact if if I'm paying more for something, I'm still not getting the results or what. So this this if we update the plan, this is just gonna continue from the contract we're already on. Is that correct?\n\nChannel 0: Yes. That's correct. You will not add adding additional contract plan or another month, but your contract to twenty four months will just continue.\n\nChannel 1: Okay. Alright. Yeah. Alright. We'll do that.\n\nChannel 0: Alright. So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second. You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100. Will that work for you? Well, just setting\n\nChannel 1: Yeah.\n\nChannel 0: your\n\nChannel 1: That's\n\nChannel 0: expectation. Thank\n\nChannel 1: no.\n\nChannel 0: you\n\nChannel 1: That's\n\nChannel 0: so\n\nChannel 1: fine.\n\nChannel 0: much. Thank you. I already have here your plan. This is going to be the same address, same router,\n\nChannel 1: Mhmm.\n\nChannel 0: continue the contract plan. And would you want to let me just check it. Hold on. Just give me one second.\n\nChannel 1: Okay.\n\nChannel 0: Would you like the change to take effect immediately, Susan?\n\nChannel 1: Yes, please.\n\nChannel 0: Okay. Okay. So I'm seeing your account has been paid for the month of September. If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until September 30. But if you would like to continue your current plan, we can start your upgraded plan by next month, October, so that you don't have to pay extra for this month of September.\n\nChannel 1: So how much extra would it pay if we've already paid this 79 or whatever it is?\n\nChannel 0: That is still depends because that system generated. But I can take a look into it, and I'll give you a callback later.\n\nChannel 1: Yeah. Okay. Because I'd probably rather get it all done now because you're understanding what we're saying. You know what I mean? So I don't wanna be speaking to someone else.\n\nChannel 0: Sure. Sure.\n\nChannel 1: Everybody\n\nChannel 0: No worries. I'll be the one who will be talking to you and be call and will be calling you.\n\nChannel 1: Okay. Straight away. Yeah. I don't wanna be watching the grand final or the football, and it cuts out. Yeah.\n\nSo Yeah. Yeah. If you could Okay. If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away.\n\nChannel 0: Yeah. Okay. Sure. Thank you\n\nChannel 1: Okay?\n\nChannel 0: so much. I'll give you a callback and talk\n\nChannel 1: Okay. Thank you, Mary.\n\nChannel 0: to you later.\n\nChannel 1: Okay.\n\nChannel 0: Alright? Thank you. If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow. Okay?\n\nChannel 1: Okay. Not a problem.\n\nChannel 0: Thank\n\nChannel 1: Where\n\nChannel 0: you\n\nChannel 1: are you\n\nChannel 0: so much\n\nChannel 1: where\n\nChannel 0: again.\n\nChannel 1: are you guys anyway? Are you in Melbourne?\n\nChannel 0: We're and\n\nChannel 1: No.\n\nChannel 0: now I'm we're working remotely.\n\nChannel 1: Oh, okay. Alright. No. Thanks. We'll we'll be awake for a while, so it's all good.\n\nIf you need to call us back today, it's fine.\n\nChannel 0: Okay. Thank you so much, Suzanne.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Thank you. Enjoy the rest of your day. Goodbye for now.\n\nChannel 1: You too. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.8399999,"end":2.1599998,"sentiment":"neutral","sentiment_score":0.29371389746665955},{"text":"Thank you for calling Airtel.","start":2.1599998,"end":3.36,"sentiment":"positive","sentiment_score":0.5414066076278686},{"text":"My name is Mary from the accounts team.","start":3.36,"end":5.04,"sentiment":"positive","sentiment_score":0.5159472674131393},{"text":"May I have your name, please?","start":5.04,"end":6.18,"sentiment":"positive","sentiment_score":0.4108583281437556}],"sentiment":"positive","sentiment_score":0.4796737521886826,"channel":0,"num_words":20,"start":1.8399999,"end":6.18},{"sentences":[{"text":"Hi, Maria.","start":6.56,"end":7.3599997,"sentiment":"neutral","sentiment_score":0.020518817007541656},{"text":"It's Suzanne.","start":7.3599997,"end":8.24,"sentiment":"neutral","sentiment_score":0.012135659038904123},{"text":"I just spoke to you not long ago, and the phone call cut out.","start":8.24,"end":11.78,"sentiment":"neutral","sentiment_score":-0.30562965252569746}],"sentiment":"neutral","sentiment_score":-0.2340836768481596,"channel":1,"num_words":18,"start":6.56,"end":11.78},{"sentences":[{"text":"Yes.","start":12.559999,"end":12.88,"sentiment":"neutral","sentiment_score":-0.004131380468606949},{"text":"No worries.","start":12.88,"end":13.62,"sentiment":"neutral","sentiment_score":0.02886059507727623},{"text":"Were you able to power cycle your router?","start":14.255,"end":16.255,"sentiment":"neutral","sentiment_score":0.05234334850683808},{"text":"Is it were you able","start":16.255,"end":18.355,"sentiment":"neutral","sentiment_score":0.05145295262336731}],"sentiment":"neutral","sentiment_score":0.04560008505359292,"channel":0,"num_words":16,"start":12.559999,"end":18.355},{"sentences":[{"text":"As soon as I pull that out, what you've told me to do, and then that's what happens.","start":19.575,"end":23.335,"sentiment":"neutral","sentiment_score":-0.1009320438736015},{"text":"See how the phone just cuts out?","start":23.335,"end":25.035,"sentiment":"neutral","sentiment_score":-0.16784829752785818}],"sentiment":"neutral","sentiment_score":-0.11966859489679336,"channel":1,"num_words":25,"start":19.575,"end":25.035},{"sentences":[{"text":"yeah.","start":25.695,"end":26.195,"sentiment":"neutral","sentiment_score":-0.09002546966075897},{"text":"Yeah.","start":26.41,"end":26.73,"sentiment":"neutral","sentiment_score":-0.10498400032520294},{"text":"That's why I'm just suspecting.","start":26.73,"end":28.91,"sentiment":"neutral","sentiment_score":-0.21086341738700867},{"text":"So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light?","start":29.21,"end":36.989998,"sentiment":"neutral","sentiment_score":-0.08776026698095458}],"sentiment":"neutral","sentiment_score":-0.11043900584003755,"channel":0,"num_words":28,"start":25.695,"end":36.989998},{"sentences":[{"text":"Nah.","start":39.23,"end":39.73,"sentiment":"neutral","sentiment_score":-0.04875131696462631},{"text":"Oh, hang on.","start":39.79,"end":40.61,"sentiment":"neutral","sentiment_score":-0.051765566070874534},{"text":"No.","start":49.225,"end":49.465,"sentiment":"neutral","sentiment_score":-0.1468098759651184},{"text":"It's a very faint green.","start":49.465,"end":50.925,"sentiment":"neutral","sentiment_score":-0.11715437173843384}],"sentiment":"neutral","sentiment_score":-0.09366297498345375,"channel":1,"num_words":10,"start":39.23,"end":50.925},{"sentences":[{"text":"Okay.","start":52.185,"end":52.685,"sentiment":"neutral","sentiment_score":-0.0045760683715343475},{"text":"So every every light is green.","start":52.985,"end":55.165,"sentiment":"neutral","sentiment_score":0.02623919118195772},{"text":"Now could you please also help me to check on the cable connections?","start":55.47,"end":62.45,"sentiment":"neutral","sentiment_score":0.035181631262485795},{"text":"We just have to make sure that every physical connection is connected properly from the","start":63.07,"end":68.485,"sentiment":"neutral","sentiment_score":0.028175976127386093}],"sentiment":"neutral","sentiment_score":0.029510283629809106,"channel":0,"num_words":35,"start":52.185,"end":68.485},{"sentences":[{"text":"Mhmm.","start":68.19,"end":68.69,"sentiment":"neutral","sentiment_score":0.03036922588944435}],"sentiment":"neutral","sentiment_score":0.03036922588944435,"channel":1,"num_words":1,"start":68.19,"end":68.69},{"sentences":[{"text":"router to your NTD box.","start":68.485,"end":71.045006,"sentiment":"neutral","sentiment_score":0.031302138417959216},{"text":"Okay?","start":71.045006,"end":71.545006,"sentiment":"neutral","sentiment_score":0.02217085100710392}],"sentiment":"neutral","sentiment_score":0.029780257182816666,"channel":0,"num_words":6,"start":68.485,"end":71.545006},{"sentences":[{"text":"Mhmm.","start":71.735,"end":72.235,"sentiment":"neutral","sentiment_score":0.02131880447268486}],"sentiment":"neutral","sentiment_score":0.02131880447268486,"channel":1,"num_words":1,"start":71.735,"end":72.235},{"sentences":[{"text":"Alright.","start":73.765,"end":74.245,"sentiment":"neutral","sentiment_score":0.08427536487579346},{"text":"So is it is everything properly connected?","start":74.245,"end":76.745,"sentiment":"neutral","sentiment_score":0.09256050682493619}],"sentiment":"neutral","sentiment_score":0.09152486408129334,"channel":0,"num_words":8,"start":73.765,"end":76.745},{"sentences":[{"text":"So the yellow cord's in the w a n.","start":77.895004,"end":81.515,"sentiment":"neutral","sentiment_score":-0.002804508070564932}],"sentiment":"neutral","sentiment_score":-0.002804508070564932,"channel":1,"num_words":9,"start":77.895004,"end":81.515},{"sentences":[{"text":"Oh, yeah.","start":83.22,"end":84.12,"sentiment":"neutral","sentiment_score":0.031481324695050716}],"sentiment":"neutral","sentiment_score":0.031481324695050716,"channel":0,"num_words":2,"start":83.22,"end":84.12},{"sentences":[{"text":"Yep.","start":84.99,"end":85.23,"sentiment":"neutral","sentiment_score":0.05146106705069542},{"text":"And then the power's on.","start":85.23,"end":86.85,"sentiment":"neutral","sentiment_score":0.021477141045033933},{"text":"And then you've 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uh-huh.","start":94.83501,"end":96.375,"sentiment":"neutral","sentiment_score":0.026920735836029053},{"text":"Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please?","start":97.15501,"end":107.015,"sentiment":"neutral","sentiment_score":0.052641790094120164}],"sentiment":"neutral","sentiment_score":0.05092705314358075,"channel":0,"num_words":30,"start":94.83501,"end":107.015},{"sentences":[{"text":"What do you mean?","start":109.535,"end":110.515,"sentiment":"neutral","sentiment_score":-0.041672362480312586},{"text":"There is the Internet cable into the router.","start":110.65501,"end":113.58,"sentiment":"neutral","sentiment_score":-0.12707727123051882},{"text":"That's the yellow cable, ain't 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Susan?","start":942.83496,"end":945.975,"sentiment":"neutral","sentiment_score":0.129712775349617}],"sentiment":"neutral","sentiment_score":0.129712775349617,"channel":0,"num_words":10,"start":942.83496,"end":945.975},{"sentences":[{"text":"Yes, please.","start":947.005,"end":947.905,"sentiment":"neutral","sentiment_score":0.1808677762746811}],"sentiment":"neutral","sentiment_score":0.1808677762746811,"channel":1,"num_words":2,"start":947.005,"end":947.905},{"sentences":[{"text":"Okay.","start":948.915,"end":949.415,"sentiment":"neutral","sentiment_score":0.14745694398880005},{"text":"Okay.","start":969.235,"end":969.71497,"sentiment":"neutral","sentiment_score":0.16070178151130676},{"text":"So I'm seeing your account has been paid for the month of September.","start":969.71497,"end":974.135,"sentiment":"neutral","sentiment_score":0.17184352760131544},{"text":"If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until 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can take a look into it, and I'll give you a callback later.","start":1010.31,"end":1013.61,"sentiment":"neutral","sentiment_score":-0.00989804652829965}],"sentiment":"neutral","sentiment_score":-0.034574454974221146,"channel":0,"num_words":23,"start":1006.31,"end":1013.61},{"sentences":[{"text":"Yeah.","start":1014.52496,"end":1014.845,"sentiment":"neutral","sentiment_score":-0.010723963379859924},{"text":"Okay.","start":1014.845,"end":1015.245,"sentiment":"neutral","sentiment_score":-0.022615564987063408},{"text":"Because I'd probably rather get it all done now because you're understanding what we're saying.","start":1015.245,"end":1020.73,"sentiment":"neutral","sentiment_score":-0.05027319931735595},{"text":"You know what I mean?","start":1020.73,"end":1021.37,"sentiment":"neutral","sentiment_score":-0.12051160782575607},{"text":"So I don't wanna be speaking to someone else.","start":1021.37,"end":1023.63,"sentiment":"neutral","sentiment_score":-0.2864746087127262}],"sentiment":"neutral","sentiment_score":-0.12800861405388964,"channel":1,"num_words":31,"start":1014.52496,"end":1023.63},{"sentences":[{"text":"Sure.","start":1024.055,"end":1024.295,"sentiment":"neutral","sentiment_score":0.036817796528339386},{"text":"Sure.","start":1024.295,"end":1024.535,"sentiment":"neutral","sentiment_score":0.04030791670084}],"sentiment":"neutral","sentiment_score":0.03856285661458969,"channel":0,"num_words":2,"start":1024.055,"end":1024.535},{"sentences":[{"text":"Everybody","start":1024.41,"end":1024.89,"sentiment":"neutral","sentiment_score":0.014042981900274754}],"sentiment":"neutral","sentiment_score":0.014042981900274754,"channel":1,"num_words":1,"start":1024.41,"end":1024.89},{"sentences":[{"text":"No worries.","start":1024.535,"end":1024.935,"sentiment":"neutral","sentiment_score":0.012862728908658028},{"text":"I'll be the one who will be talking to you and be call and will be calling you.","start":1024.935,"end":1028.82,"sentiment":"neutral","sentiment_score":0.07261429664989312}],"sentiment":"neutral","sentiment_score":0.06663913987576961,"channel":0,"num_words":20,"start":1024.535,"end":1028.82},{"sentences":[{"text":"Okay.","start":1029.21,"end":1029.71,"sentiment":"neutral","sentiment_score":-0.041814036667346954},{"text":"Straight away.","start":1031.185,"end":1032.0851,"sentiment":"neutral","sentiment_score":-0.08023989945650101},{"text":"Yeah.","start":1032.4651,"end":1032.9451,"sentiment":"neutral","sentiment_score":-0.2058705687522888},{"text":"I don't wanna be watching the grand final or the football, and it cuts out.","start":1032.9451,"end":1036.405,"sentiment":"negative","sentiment_score":-0.37158624132474266},{"text":"Yeah.","start":1036.545,"end":1037.045,"sentiment":"neutral","sentiment_score":-0.096177838742733}],"sentiment":"neutral","sentiment_score":-0.3039067931473255,"channel":1,"num_words":20,"start":1029.21,"end":1037.045},{"sentences":[{"text":"So Yeah.","start":1037.425,"end":1039.765,"sentiment":"neutral","sentiment_score":-0.05883047357201576},{"text":"Yeah.","start":1040.0651,"end":1040.385,"sentiment":"neutral","sentiment_score":-0.027060844004154205},{"text":"If you could Okay.","start":1040.385,"end":1044.0,"sentiment":"neutral","sentiment_score":-0.04430206771939993},{"text":"If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away.","start":1044.56,"end":1050.42,"sentiment":"neutral","sentiment_score":-0.0443957724741527}],"sentiment":"neutral","sentiment_score":-0.04479433157082115,"channel":1,"num_words":28,"start":1037.425,"end":1050.42},{"sentences":[{"text":"Yeah.","start":1050.835,"end":1051.235,"sentiment":"neutral","sentiment_score":0.020852601155638695},{"text":"Okay.","start":1051.235,"end":1051.635,"sentiment":"neutral","sentiment_score":0.05343358963727951},{"text":"Sure.","start":1051.635,"end":1052.135,"sentiment":"neutral","sentiment_score":0.11050502955913544},{"text":"Thank you","start":1052.195,"end":1052.595,"sentiment":"neutral","sentiment_score":0.2213492915034294}],"sentiment":"neutral","sentiment_score":0.12549796067178248,"channel":0,"num_words":5,"start":1050.835,"end":1052.595},{"sentences":[{"text":"Okay?","start":1052.48,"end":1052.98,"sentiment":"neutral","sentiment_score":0.20312228798866272}],"sentiment":"neutral","sentiment_score":0.20312228798866272,"channel":1,"num_words":1,"start":1052.48,"end":1052.98},{"sentences":[{"text":"so much.","start":1052.595,"end":1052.995,"sentiment":"neutral","sentiment_score":0.2165987715125084},{"text":"I'll give you a callback and talk","start":1052.995,"end":1054.35,"sentiment":"neutral","sentiment_score":0.1062293526317392}],"sentiment":"neutral","sentiment_score":0.13075589016079903,"channel":0,"num_words":9,"start":1052.595,"end":1054.35},{"sentences":[{"text":"Okay.","start":1055.68,"end":1056.08,"sentiment":"neutral","sentiment_score":0.1641048640012741},{"text":"Thank you, Mary.","start":1056.08,"end":1057.06,"sentiment":"positive","sentiment_score":0.3604326645533244}],"sentiment":"neutral","sentiment_score":0.3113507144153118,"channel":1,"num_words":4,"start":1055.68,"end":1057.06},{"sentences":[{"text":"to you later.","start":1059.23,"end":1059.29,"sentiment":"neutral","sentiment_score":0.2974841594696045}],"sentiment":"neutral","sentiment_score":0.2974841594696045,"channel":0,"num_words":3,"start":1059.23,"end":1059.29},{"sentences":[{"text":"Okay.","start":1059.275,"end":1059.775,"sentiment":"neutral","sentiment_score":0.13211417198181152}],"sentiment":"neutral","sentiment_score":0.13211417198181152,"channel":1,"num_words":1,"start":1059.275,"end":1059.775},{"sentences":[{"text":"Alright?","start":1059.29,"end":1059.31,"sentiment":"neutral","sentiment_score":0.14859551191329956},{"text":"Thank you.","start":1059.31,"end":1059.35,"sentiment":"neutral","sentiment_score":0.26722293347120285},{"text":"If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow.","start":1059.35,"end":1071.5651,"sentiment":"neutral","sentiment_score":-0.03540683237628804},{"text":"Okay?","start":1071.625,"end":1072.125,"sentiment":"neutral","sentiment_score":-0.01708691194653511}],"sentiment":"neutral","sentiment_score":-0.015217287465929985,"channel":0,"num_words":40,"start":1059.29,"end":1072.125},{"sentences":[{"text":"Okay.","start":1073.0801,"end":1073.4,"sentiment":"neutral","sentiment_score":0.0018378924578428268},{"text":"Not a problem.","start":1073.4,"end":1074.2201,"sentiment":"neutral","sentiment_score":0.01393933097521464}],"sentiment":"neutral","sentiment_score":0.010913971345871687,"channel":1,"num_words":4,"start":1073.0801,"end":1074.2201},{"sentences":[{"text":"Thank","start":1074.8251,"end":1075.0651,"sentiment":"neutral","sentiment_score":0.0553576797246933}],"sentiment":"neutral","sentiment_score":0.0553576797246933,"channel":0,"num_words":1,"start":1074.8251,"end":1075.0651},{"sentences":[{"text":"Where","start":1074.8401,"end":1075.16,"sentiment":"neutral","sentiment_score":-0.005367808043956757}],"sentiment":"neutral","sentiment_score":-0.005367808043956757,"channel":1,"num_words":1,"start":1074.8401,"end":1075.16},{"sentences":[{"text":"you","start":1075.0651,"end":1075.305,"sentiment":"neutral","sentiment_score":-0.008549787104129791}],"sentiment":"neutral","sentiment_score":-0.008549787104129791,"channel":0,"num_words":1,"start":1075.0651,"end":1075.305},{"sentences":[{"text":"are you","start":1075.16,"end":1075.64,"sentiment":"neutral","sentiment_score":0.014869257807731628}],"sentiment":"neutral","sentiment_score":0.014869257807731628,"channel":1,"num_words":2,"start":1075.16,"end":1075.64},{"sentences":[{"text":"so much","start":1075.305,"end":1075.785,"sentiment":"neutral","sentiment_score":0.02784033864736557}],"sentiment":"neutral","sentiment_score":0.02784033864736557,"channel":0,"num_words":2,"start":1075.305,"end":1075.785},{"sentences":[{"text":"where","start":1075.64,"end":1075.9601,"sentiment":"neutral","sentiment_score":-0.00558152049779892}],"sentiment":"neutral","sentiment_score":-0.00558152049779892,"channel":1,"num_words":1,"start":1075.64,"end":1075.9601},{"sentences":[{"text":"again.","start":1075.785,"end":1076.285,"sentiment":"neutral","sentiment_score":0.0024143755435943604}],"sentiment":"neutral","sentiment_score":0.0024143755435943604,"channel":0,"num_words":1,"start":1075.785,"end":1076.285},{"sentences":[{"text":"are you guys anyway?","start":1075.9601,"end":1077.1001,"sentiment":"neutral","sentiment_score":-0.02848705369979143},{"text":"Are you in Melbourne?","start":1077.8,"end":1078.78,"sentiment":"neutral","sentiment_score":-0.04285713005810976}],"sentiment":"neutral","sentiment_score":-0.035672091878950596,"channel":1,"num_words":8,"start":1075.9601,"end":1078.78},{"sentences":[{"text":"We're and","start":1078.3451,"end":1080.025,"sentiment":"neutral","sentiment_score":-0.08558029681444168}],"sentiment":"neutral","sentiment_score":-0.08558029681444168,"channel":0,"num_words":2,"start":1078.3451,"end":1080.025},{"sentences":[{"text":"No.","start":1079.8,"end":1080.3,"sentiment":"neutral","sentiment_score":-0.1868998408317566}],"sentiment":"neutral","sentiment_score":-0.1868998408317566,"channel":1,"num_words":1,"start":1079.8,"end":1080.3},{"sentences":[{"text":"now I'm we're working remotely.","start":1080.025,"end":1082.045,"sentiment":"neutral","sentiment_score":-0.16383944153785707}],"sentiment":"neutral","sentiment_score":-0.16383944153785707,"channel":0,"num_words":5,"start":1080.025,"end":1082.045},{"sentences":[{"text":"Oh, okay.","start":1083.0801,"end":1083.7201,"sentiment":"neutral","sentiment_score":-0.018360449001193047},{"text":"Alright.","start":1083.7201,"end":1084.2001,"sentiment":"neutral","sentiment_score":-0.013430994004011154},{"text":"No.","start":1084.2001,"end":1084.28,"sentiment":"neutral","sentiment_score":-0.0909452959895134},{"text":"Thanks.","start":1084.28,"end":1084.6001,"sentiment":"neutral","sentiment_score":-0.023586269468069077},{"text":"We'll we'll be awake for a while, so it's all good.","start":1084.6001,"end":1087.255,"sentiment":"neutral","sentiment_score":0.3149550381031903}],"sentiment":"neutral","sentiment_score":0.20623887260444462,"channel":1,"num_words":16,"start":1083.0801,"end":1087.255},{"sentences":[{"text":"If you need to call us back today, it's fine.","start":1087.255,"end":1089.515,"sentiment":"neutral","sentiment_score":0.12175409942865371}],"sentiment":"neutral","sentiment_score":0.12175409942865371,"channel":1,"num_words":10,"start":1087.255,"end":1089.515},{"sentences":[{"text":"Okay.","start":1090.39,"end":1090.8701,"sentiment":"positive","sentiment_score":0.35186904668807983},{"text":"Thank you so much, Suzanne.","start":1090.8701,"end":1092.17,"sentiment":"positive","sentiment_score":0.7653626799583435}],"sentiment":"positive","sentiment_score":0.6964470744132996,"channel":0,"num_words":6,"start":1090.39,"end":1092.17},{"sentences":[{"text":"Okay.","start":1092.775,"end":1093.1749,"sentiment":"positive","sentiment_score":0.5585428476333618},{"text":"Thank you.","start":1093.1749,"end":1093.915,"sentiment":"positive","sentiment_score":0.7652705907821655}],"sentiment":"positive","sentiment_score":0.6963613430658976,"channel":1,"num_words":3,"start":1092.775,"end":1093.915},{"sentences":[{"text":"Thank you.","start":1094.0609,"end":1094.7009,"sentiment":"positive","sentiment_score":0.7642534673213959},{"text":"Enjoy the rest of your day.","start":1094.7009,"end":1095.901,"sentiment":"positive","sentiment_score":0.7546024819215139},{"text":"Goodbye for now.","start":1095.901,"end":1096.881,"sentiment":"neutral","sentiment_score":0.290699581305186}],"sentiment":"positive","sentiment_score":0.6298382336443121,"channel":0,"num_words":11,"start":1094.0609,"end":1096.881},{"sentences":[{"text":"You too.","start":1097.1749,"end":1097.735,"sentiment":"neutral","sentiment_score":0.3032833933830261},{"text":"Bye bye.","start":1097.735,"end":1098.395,"sentiment":"neutral","sentiment_score":0.0007986612617969444}],"sentiment":"neutral","sentiment_score":0.15204102732241154,"channel":1,"num_words":4,"start":1097.1749,"end":1098.395}]},"summary":{"result":"success","short":"A customer named Suzanne called Airtel to inquire about her router and cable connections and asked about checking her speed test and devices connected to her internet. The agent suggested checking the network and offered to help with a speed test. The customer considered switching from her current plan to a new one and was informed of the limited availability and cost of the new plan. The customer was considering switching plans but was concerned about the speed and potential outages due to outages. The representative reassured her that her current plan will not be affected and offered to help with a speed test. The customer was also informed of the price and contract details for their upgraded plan."},"intents":{"segments":[{"text":"Were you able to power cycle your router? Is it were you able As soon as I pull that out, what you've told me to do, and then that's what happens. See how the phone just cuts out? yeah. Yeah. That's why I'm just suspecting. So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light? Nah.","start_word":41,"end_word":107,"intents":[{"intent":"Troubleshoot router issue","confidence_score":0.08935235}]},{"text":"Now can you check again your status of your Internet connection?","start_word":378,"end_word":388,"intents":[{"intent":"Check internet connection status","confidence_score":0.20293207}]},{"text":"Comparing the prices, actually, this is good. You might also want this to consider Mhmm.","start_word":718,"end_word":732,"intents":[{"intent":"Compare plans","confidence_score":0.44680637}]},{"text":"Will it surfing would the the web. would the because we're well, on my order thing here, it's got lithium standard $179.95.","start_word":794,"end_word":815,"intents":[{"intent":"Discuss Internet","confidence_score":0.00021153747}]},{"text":"Can can I change my plan? Am I able to do that? of course.","start_word":950,"end_word":963,"intents":[{"intent":"Change plans","confidence_score":0.032181736}]},{"text":"No worries. We can And, still also, accommodate can I that. do a do you have a contract that's just, like, month to month?","start_word":966,"end_word":989,"intents":[{"intent":"Advise on contract","confidence_score":0.000536187}]},{"text":"So Please what take she's your time, saying, Suzanne. we're on the standard plan. So it's for users, like, three to five. Yeah. Right. And I was explaining to the lady that she said it will cut out and stuff like that. Right? So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better. In faster speed.","start_word":1088,"end_word":1156,"intents":[{"intent":"Clarify plan details","confidence_score":0.01599945}]},{"text":"If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll We be did get it we we did mhmm. get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that.","start_word":1429,"end_word":1487,"intents":[{"intent":"Inquire about outage","confidence_score":0.029928481}]},{"text":"If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll We be did get it we we did mhmm. get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that. Yeah.","start_word":1429,"end_word":1488,"intents":[{"intent":"Request information","confidence_score":0.03735672}]},{"text":"But, normally, that's twelve midnight to, like, 5AM. Yeah.","start_word":1488,"end_word":1496,"intents":[{"intent":"Clarify schedule","confidence_score":0.0016296933}]},{"text":"And So if we're going to hold the 100 on. dollar plan, do we need a new router or we use the one we got? No.","start_word":1591,"end_word":1616,"intents":[{"intent":"Confirm plan","confidence_score":0.19260412},{"intent":"Clarify plan details","confidence_score":0.000340946}]},{"text":"So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second. You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100. Will that work for you?","start_word":1724,"end_word":1767,"intents":[{"intent":"Confirm pricing","confidence_score":0.021046503}]},{"text":"Thank no. you That's so fine. much. Thank you.","start_word":1775,"end_word":1783,"intents":[{"intent":"Express gratitude","confidence_score":0.21474814}]},{"text":"This is going to be the same address, same router, Mhmm. continue the contract plan.","start_word":1790,"end_word":1804,"intents":[{"intent":"Confirm plan setup","confidence_score":0.0011826642}]},{"text":"This is going to be the same address, same router, Mhmm. continue the contract plan. And would you want to let me just check it. Hold on.","start_word":1790,"end_word":1816,"intents":[{"intent":"Check plan rescheduling","confidence_score":0.0000025194622}]},{"text":"That is still depends because that system generated. But I can take a look into it, and I'll give you a callback later. Yeah.","start_word":1925,"end_word":1948,"intents":[{"intent":"Schedule callback","confidence_score":0.025510168}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.29371389746665955},{"text":"Thank you for calling Airtel. My name is Mary from the accounts team. May I have your name, please?","start_word":1,"end_word":19,"sentiment":"positive","sentiment_score":0.5006916522979736},{"text":"Hi, Maria. It's Suzanne. I just spoke to you not long ago, and the phone call cut out. Yes. No worries. Were you able to power cycle your router? Is it were you able As soon as I pull that out, what you've told me to do, and then that's what happens. See how the phone just cuts out? yeah. Yeah. That's why I'm just suspecting. So after turning I mean, turn plugging it back in, if I may ask if we're still seeing a red light? Nah. Oh, hang on. No. It's a very faint green. Okay. So every every light is green. Now could you please also help me to check on the cable connections? We just have to make sure that every physical connection is connected properly from the Mhmm. router to your NTD box. Okay? Mhmm. Alright. So is it is everything properly connected? So the yellow cord's in the w a n. Oh, yeah. Yep. And then the power's on. And then you've got Okay. all the cords on the side here Mhmm. that are So all right in. now uh-huh. Could you also help me now to run a speed test if you have a a device wherein you can connect to Ethernet cable to your router, please? What do you mean? There is the Internet cable into the router. That's the yellow cable, ain't it? There I mean, we can also if you have extra Ethernet cable for us to check the speed test, just making sure that you're getting the plan that you are currently have with Airtel. So if in any case that you're getting the lower plan, let's say you are supposed to receive the 50 Mbps, Mhmm. we'll make sure to look into our network. Because on our end, we also visited the network, and we don't see any outage from the network. And your device is also online. So so what are you what are you saying?","start_word":20,"end_word":348,"sentiment":"neutral","sentiment_score":-0.03423240780830383},{"text":"What what why do you need another cable for?","start_word":349,"end_word":357,"sentiment":"negative","sentiment_score":-0.34650394320487976},{"text":"Just for the speed test, but if you don't have I don't have. It's fine. Okay. It's fine. No worries. Now can you check again your status of your Internet connection? Could you try browsing, playing some videos if your connection will still be intermittent and unstable? Alright. Just a minute. I'd like I can go on and I can browse, but then I can be browsing and then all of a sudden it just pops out. So if I just go into Google. Right? Mhmm. So I've gone into Google. It's worked. Right? But then Okay. I can be doing this, and we could be watching TV, and then it just cuts out. Do you think it could be the plan we're on? Can you tell me how many devices connected to your Internet? Since you're you're watching television. Correct? And I believe that's four k. Yeah. So we got a television and two phones. And then, like, if people come over, obviously, they're on their phones. So how many usually how many users usually use the Internet, like, a daily? Well, it would just be my husband's phone, my phone, and Okay. then the TV. So then you watch Television. Stan and Netflix and all that. But if people Mhmm.","start_word":358,"end_word":569,"sentiment":"neutral","sentiment_score":-0.0014203848550096154},{"text":"come over, it's just even worse.","start_word":570,"end_word":575,"sentiment":"negative","sentiment_score":-0.45961180329322815},{"text":"Yeah. So here's the thing. Your current plan is actually 50 MBPS. This plan is good for your household usage, for email surfing the web and standard streaming. However, if you're using a television with four k quality streaming, you might need a 100 MBPS. And as you also mentioned earlier, Mhmm. so when some people come over, yes, it will become worse because this 50 m b p s plan is old limited to up to five users with So what's the our what's one the 100 so what's the different with plans you have? From your current plan with 50 MBPS, we also have a plan for 100 MBPS. So this is good for a family use of more or less five persons where you can also surf the web, watch four k television with four k quality streaming.","start_word":576,"end_word":716,"sentiment":"neutral","sentiment_score":0.005189179442822933},{"text":"Comparing the prices, actually, this is good.","start_word":717,"end_word":723,"sentiment":"positive","sentiment_score":0.5589295029640198},{"text":"You might also want this to consider Mhmm. as your current plan is I mean, let me check here. Let me go to your our updated plan prices. Just give me one second, Tina. One second, please. Hold on. Alright. So for our 100 and d p s 10, that is $100 per month.","start_word":724,"end_word":777,"sentiment":"neutral","sentiment_score":0.08826074749231339},{"text":"So as I mentioned earlier, this is good for more than five users for email Mhmm.","start_word":778,"end_word":793,"sentiment":"positive","sentiment_score":0.3930228054523468},{"text":"Will it surfing would the the web. would the because we're well, on my order thing here, it's got lithium standard $179.95. Is that the plan I'm on now? Yes. With the current price. Because prices on the website is subject for to change, and the current plan for a 100 MBPS is $100. Yeah. So if I change the plan, will this all work, like, better? Yes. Of course. If I may ask if those person who come over also love playing games? Well, my grandson. But, like, Yes. I can have I can have more than five people here, and it's just yeah. The Internet Yeah. is even worse. For yes. If there is if they come visit over and they play mobile games, the 100 Mbps is ideal for more than five users. And Mhmm. at the same time, you can also watch television in four k and in HD. So you Right. Can can I change my plan? Am I able to do that? of course. You can. No worries. We can And, still also, accommodate can I that. do a do you have a contract that's just, like, month to month? Let me check your current plan with Airtel. Okay? Yeah. One second, please. So oh, no. You're currently into a 24 contract, and that started last year, June third of twenty twenty fifth. So we can just continue your plan within up to twenty I mean, just continue your current plan for twenty four months. So you're not gonna get a new contract, but it will just continue with a different plan. Okay. Does that sound alright to you? Come here. Just a minute, though. I'm just explaining No worries. it to my It's husband. fine. No worries. So Please what take she's your time, saying, Suzanne. we're on the standard plan. So it's for users, like, three to five. Yeah. Right. And I was explaining to the lady that she said it will cut out and stuff like that. Right? So the plan that she's saying, which is a $100, is for users five plus, and all this should work a lot better. In faster speed. Yeah. So then because we're already in a plan, she can add this new one onto that plan, which would be until June, ain't it? Next year. If we start that plan oh, let me since you've okay. So your next plan would commence by next month. If you want, we can start your we can finish your current plan until '30 if you'd like. And then your a 100 or no plan with 100 MBBS will commence next month, October. Yeah. And all I'm on is the thing to work, so I don't have to turn it off and turn it on all the time. Right? Yes. So Yes. because if it's gonna do that even with the higher plan and it's still doing it, I wanna disconnect the thing altogether and go to another provider. So yeah. No. I'm willing Yes. to pay the extra money That's for whatever.","start_word":794,"end_word":1307,"sentiment":"neutral","sentiment_score":0.07831803349785303},{"text":"I But if that doesn't work, I I don't wanna be mhmm. locked into a contract.","start_word":1308,"end_word":1323,"sentiment":"negative","sentiment_score":-0.4242194592952728},{"text":"Yes. I really understand, and that's understandable and reasonable. As what I've mentioned earlier with Susan, we've already checked the Linham network, and there is no current outage. So you should not be experiencing low or intermittent connection. Mhmm.","start_word":1324,"end_word":1362,"sentiment":"neutral","sentiment_score":-0.007153889164328575},{"text":"But if in any case that some of the family member will come over, the plan with 50 Mbps will not be ideal for those users since some of the Grandson also use, I mean, mobile gaming and also at the same time, watching television.","start_word":1363,"end_word":1407,"sentiment":"negative","sentiment_score":-0.33533617854118347},{"text":"Yes. Well yeah. Setting also your expectations is then your area is actually included sometimes. Well, we send out email. If I may ask if you receive our email regarding the Linham network outage Because we send email for notification or notifying our customers, letting them know that there'll We be did get it we we did mhmm. get a email on for the twenty second. Something happened on the twenty second. What? Some maintenance or something like that. Yeah. But, normally, that's twelve midnight to, like, 5AM. Yeah. Yeah. So Yeah. Yeah. Yeah. Well, that was the yeah. last email we got. Yeah. But it Yeah. it drops out, like, even at 11:00 at night when no one else in this building will be using Internet. We Yeah. it still drops out, and I'm the only one there's no phones on. There's nothing. It's just the TV. Yeah. Like, it just drops out. That you know that modem that we have got? Can we Well, use we any modem? we actually send out a brand new router. We don't send updated routers. And So if we're going to hold the 100 on. dollar plan, do we need a new router or we use the one we got? No. You can also use the same router. Okay. Alright. Well, I'm I'm willing to pay more, but I just don't want it to Be dropping out and stuff. And I don't wanna be Yes. locked into a contact if if I'm paying more for something, I'm still not getting the results or what. So this this if we update the plan, this is just gonna continue from the contract we're already on. Is that correct? Yes. That's correct. You will not add adding additional contract plan or another month, but your contract to twenty four months will just continue. Okay. Alright. Yeah. Alright. We'll do that. Alright. So would you so just for confirmation of for setting I mean, for wrapping this call, just give me one second. You are creating Also, may I also confirm that for a 100 MBPS, our current price is $100. Will that work for you? Well, just setting Yeah. your That's expectation. Thank no. you That's so fine.","start_word":1408,"end_word":1780,"sentiment":"neutral","sentiment_score":-0.020134502407612817},{"text":"much. Thank you.","start_word":1781,"end_word":1783,"sentiment":"positive","sentiment_score":0.3881269693374634},{"text":"I already have here your plan. This is going to be the same address, same router, Mhmm. continue the contract plan. And would you want to let me just check it. Hold on. Just give me one second. Okay. Would you like the change to take effect immediately, Susan? Yes, please. Okay. Okay. So I'm seeing your account has been paid for the month of September. If we start your upgraded plan today, you will be charged for the current I mean, the upgraded plan covering today up until September 30. But if you would like to continue your current plan, we can start your upgraded plan by next month, October, so that you don't have to pay extra for this month of September. So how much extra would it pay if we've already paid this 79 or whatever it is? That is still depends because that system generated. But I can take a look into it, and I'll give you a callback later. Yeah. Okay. Because I'd probably rather get it all done now because you're understanding what we're saying. You know what I mean? So I don't wanna be speaking to someone else. Sure. Sure. Everybody No worries. I'll be the one who will be talking to you and be call and will be calling you. Okay. Straight away. Yeah.","start_word":1784,"end_word":2005,"sentiment":"neutral","sentiment_score":0.05148860067129135},{"text":"I don't wanna be watching the grand final or the football, and it cuts out.","start_word":2006,"end_word":2020,"sentiment":"negative","sentiment_score":-0.3683735728263855},{"text":"Yeah. So Yeah. Yeah. If you could Okay. If you can, yeah, figure it all out and then give us a callback, and we'll probably do it straight away. Yeah. Okay. Sure. Thank you Okay? so much. I'll give you a callback and talk Okay.","start_word":2021,"end_word":2065,"sentiment":"neutral","sentiment_score":0.0242795180529356},{"text":"Thank you, Mary.","start_word":2066,"end_word":2068,"sentiment":"positive","sentiment_score":0.35374560952186584},{"text":"to you later. Okay. Alright? Thank you. If in any case that I won't be able to connect to you today since I know it's it's already almost late at night on your location, I'll be the one to call you back tomorrow. Okay? Okay. Not a problem. Thank Where you are you so much where again. are you guys anyway? Are you in Melbourne? We're and No. now I'm we're working remotely. Oh, okay. Alright. No. Thanks. We'll we'll be awake for a while, so it's all good. If you need to call us back today, it's fine.","start_word":2069,"end_word":2167,"sentiment":"neutral","sentiment_score":0.03680962391875007},{"text":"Okay. Thank you so much, Suzanne. Okay. Thank you. Thank you. Enjoy the rest of your day.","start_word":2168,"end_word":2184,"sentiment":"positive","sentiment_score":0.7048747539520264},{"text":"Goodbye for now. You too. Bye bye.","start_word":2185,"end_word":2191,"sentiment":"neutral","sentiment_score":0.24666602909564972}],"average":{"sentiment":"neutral","sentiment_score":0.020716502554800093}}}}