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For what? Yes. I have already Talked to another I have already talked to another staff, and she had already sent me a router. I already talked with another customer service lady, and she had already sent me a router.\n\nI was And I have I have paid a delivery fee also. Yes. Yeah. Everything. Yeah.\n\nYeah. I have already paid also. Thank you. It's the standard. 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Good afternoon. This is Maureen from Airtel tech support. Am I speaking with Hemant?\n\nChannel 1: For what?\n\nChannel 0: Amy? Airtel Australia.\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just wanted to ask if do you have a router or you need to get a new one?\n\nChannel 1: I have already Talked to another I have already talked to another staff, and she had already sent me a router.\n\nChannel 0: Sorry? Representative.\n\nChannel 1: I already talked with another\n\nChannel 0: Yeah.\n\nChannel 1: customer service lady,\n\nChannel 0: Mhmm.\n\nChannel 1: and\n\nChannel 0: Okay.\n\nChannel 1: she had already sent me a router. I was\n\nChannel 0: Okay. The\n\nChannel 1: And\n\nChannel 0: Zeegan.\n\nChannel 1: I have I have\n\nChannel 0: Mhmm.\n\nChannel 1: paid a delivery fee also.\n\nChannel 0: Okay. So you already spoke with other representative regarding\n\nChannel 1: Yes.\n\nChannel 0: the delivery fee as well?\n\nChannel 1: Yeah. Everything. Yeah. Yeah. 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you.","start":67.89,"end":68.37,"sentiment":"positive","sentiment_score":0.34853997826576233},{"text":"Bye.","start":68.37,"end":68.87,"sentiment":"neutral","sentiment_score":0.15180692076683044}],"sentiment":"neutral","sentiment_score":0.1906720953328269,"channel":0,"num_words":7,"start":66.29,"end":68.87},{"sentences":[{"text":"No.","start":69.188934,"end":69.42894,"sentiment":"neutral","sentiment_score":-0.05554592236876488},{"text":"It's","start":69.42894,"end":69.92894,"sentiment":"neutral","sentiment_score":-0.0394529327750206}],"sentiment":"neutral","sentiment_score":-0.04749942757189274,"channel":1,"num_words":2,"start":69.188934,"end":69.92894}]},"summary":{"result":"success","short":"A representative from Airtel tech support named Maureen calls Hemant to ask if he needs a new router or if he already spoke to another representative. Hemant has already spoke with another representative and she had already sent him a router. Maureen confirms that Hemant has already paid for the delivery fee and asks if he wants to use standard shipping or express. Hemant answers the standard shipping and ends the call."},"intents":{"segments":[{"text":"I just wanted to ask if do you have a router or you need to get a new one?","start_word":23,"end_word":41,"intents":[{"intent":"Inquire about router availability","confidence_score":0.23119706}]},{"text":"Just wanted to ask, is it via express or or standard? It's the standard.","start_word":129,"end_word":142,"intents":[{"intent":"Confirm payment method","confidence_score":0.196541}]}]},"sentiments":{"segments":[{"text":"Hello? Hello.","start_word":0,"end_word":1,"sentiment":"neutral","sentiment_score":0.07100134342908859},{"text":"Good afternoon.","start_word":2,"end_word":3,"sentiment":"positive","sentiment_score":0.35899990797042847},{"text":"This is Maureen from Airtel tech support. Am I speaking with Hemant? For what? Amy? Airtel Australia. Yes. Yeah. I just wanted to ask if do you have a router or you need to get a new one? I have already Talked to another I have already talked to another staff, and she had already sent me a router. Sorry? Representative. I already talked with another Yeah. customer service lady, Mhmm. and Okay. she had already sent me a router. I was Okay. The And Zeegan. I have I have Mhmm. paid a delivery fee also. Okay. So you already spoke with other representative regarding Yes. the delivery fee as well? Yeah. Everything. Yeah. Yeah. I have already paid Okay. Sure. also. Thank you. Yeah. Just wanted to ask, is it via express or or standard? It's the standard. Okay. Sure. 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