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I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the OTPs from India. Yeah. Yeah. That's right.\n\nI see. All good. Okay. Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":7.2,"end":7.6,"sentiment":"neutral","sentiment_score":0.05046989768743515},{"text":"I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the OTPs from India.","start":7.6,"end":18.915,"sentiment":"neutral","sentiment_score":0.03942626630586962},{"text":"Yeah.","start":26.095001,"end":26.415,"sentiment":"neutral","sentiment_score":0.020824186503887177},{"text":"Yeah.","start":26.415,"end":26.654999,"sentiment":"neutral","sentiment_score":0.030460525304079056},{"text":"That's right.","start":26.654999,"end":38.16,"sentiment":"neutral","sentiment_score":-0.021258460357785225}],"sentiment":"neutral","sentiment_score":0.03559588734060526,"num_words":36,"start":7.2,"end":38.16},{"sentences":[{"text":"I see.","start":49.115,"end":49.855003,"sentiment":"neutral","sentiment_score":-0.05259622260928154},{"text":"All good.","start":50.842937,"end":51.502937,"sentiment":"neutral","sentiment_score":0.11359217762947083},{"text":"Okay.","start":55.56294,"end":55.962936,"sentiment":"neutral","sentiment_score":0.19344209134578705},{"text":"Thank you.","start":55.962936,"end":56.622936,"sentiment":"positive","sentiment_score":0.3617556095123291}],"sentiment":"neutral","sentiment_score":0.14842074577297484,"num_words":7,"start":49.115,"end":56.622936}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. My name is Melissa. How may I help you today?\n\nChannel 1: Hi. I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the OTPs from India.\n\nChannel 0: Oh, so you're pertaining with your phone number in India that you would like to use here now as Charlie. Correct?\n\nChannel 1: Yeah. Yeah. That's\n\nChannel 0: Okay. Got it. I'm sorry. You have reached a wrong phone number. This is Airtel Australia.\n\nWhat we do is to provide Internet services and offer mobile plan services, but for only\n\nChannel 1: right.\n\nChannel 0: Australian phone number. It just so happened that we are having the same name Airtel, but solely separate company.\n\nChannel 1: I\n\nChannel 0: So both\n\nChannel 1: see.\n\nChannel 0: your yeah. Indian\n\nChannel 1: All good.\n\nChannel 0: number, you still need to go back to them, your local network, Aerithal India.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Mhmm. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.31620970368385315},{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.49362048506736755},{"text":"This is Airtel accounts.","start":1.8399999,"end":3.1999998,"sentiment":"positive","sentiment_score":0.3994510695338249},{"text":"My name is Melissa.","start":3.1999998,"end":4.18,"sentiment":"positive","sentiment_score":0.38750409334897995},{"text":"How may I help you today?","start":4.24,"end":5.46,"sentiment":"positive","sentiment_score":0.46386946737766266}],"sentiment":"positive","sentiment_score":0.4255581252715167,"channel":0,"num_words":17,"start":0.79999995,"end":5.46},{"sentences":[{"text":"Hi.","start":7.2,"end":7.6,"sentiment":"neutral","sentiment_score":0.05046989768743515},{"text":"I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the 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The representative informs the customer that they can only offer mobile plan services in the Australian network and directs them to the local network for India. The call ends with the representative thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the OTPs from India.","start_word":18,"end_word":48,"intents":[{"intent":"Request details","confidence_score":0.0058705676}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.31620970368385315},{"text":"Good afternoon. This is Airtel accounts. My name is Melissa. How may I help you today?","start_word":1,"end_word":16,"sentiment":"positive","sentiment_score":0.4311589300632477},{"text":"Hi. I have a Airtel number, a prepaid number, and I was wondering if you could tell me what recharges I can do so that I can get the OTPs from India. Oh, so you're pertaining with your phone number in India that you would like to use here now as Charlie. Correct? Yeah. Yeah. That's Okay. Got it. I'm sorry. You have reached a wrong phone number. This is Airtel Australia. What we do is to provide Internet services and offer mobile plan services, but for only right. Australian phone number. It just so happened that we are having the same name Airtel, but solely separate company. I So both see. your yeah. Indian All good. number, you still need to go back to them, your local network, Aerithal India. 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