{"metadata":{"transaction_key":"deprecated","request_id":"01a00e52-1658-7341-a32d-9e19c096dc16","sha256":"cc3e1bfe6d58ee1f20115458b5205f4c017e8ca72858ff446c20789107c7e490","created":"2026-08-17T06:04:17.306Z","duration":137.80794,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":630,"output_tokens":75},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":720,"output_tokens":722},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":720,"output_tokens":36}},"results":{"channels":[{"alternatives":[{"transcript":"Hi, Angela. It's Dana from Okey Financial. How are you this afternoon? I'm very well. Thank you. Thanks for asking. I had yourself answered. You're both looking to go through your annual reviews this afternoon? Is now still a good time for you both? Okay. Okay. No. That's okay. Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself? Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well. Is it sort of a conversation you'd like to have with the two of you? Or Yeah. Yeah. Go through that. Yeah. Yeah. Absolutely. More than happy to go through and chat to you about it. You said that he should be home by about 04:30, forty. Is that right? Yeah. Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home. Does that work for you, or did you need a later appointment? Yeah. That's okay. Absolutely. Yep. Yeah. Not a problem at all. So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there. I'll give you a call about 03:30 or just after if you like. We can go through the annual review. We can start going through your things then, and then, hopefully, Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together. Does that sound okay? Or that way because, realistically, I could complete it by then just if I go through things now. So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot. Okay? Will do. I'll give you a call shortly. Thanks so much, Angela. Won't be long. Thank you. Bye.","confidence":0.9980469,"words":[{"word":"hi","start":2.96,"end":3.1999998,"confidence":0.8833008,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.2232385128736496},{"word":"angela","start":3.1999998,"end":3.6799998,"confidence":1.0,"punctuated_word":"Angela.","sentiment":"neutral","sentiment_score":0.2365846335887909},{"word":"it's","start":3.6799998,"end":4.0,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.24882012605667111},{"word":"dana","start":4.0,"end":4.24,"confidence":0.87890625,"punctuated_word":"Dana","sentiment":"neutral","sentiment_score":0.2587864100933075},{"word":"from","start":4.24,"end":4.48,"confidence":0.99609375,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.2855910062789917},{"word":"okey","start":4.48,"end":4.7999997,"confidence":0.31982422,"punctuated_word":"Okey","sentiment":"neutral","sentiment_score":0.2634558081626892},{"word":"financial","start":4.7999997,"end":5.2999997,"confidence":0.99316406,"punctuated_word":"Financial.","sentiment":"neutral","sentiment_score":0.24725569784641263},{"word":"how","start":5.3599997,"end":5.44,"confidence":1.0,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3389783799648285},{"word":"are","start":5.44,"end":5.6,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.3301079571247101},{"word":"you","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3384345471858978},{"word":"this","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"this","sentiment":"positive","sentiment_score":0.37892502546310425},{"word":"afternoon","start":6.0,"end":6.5,"confidence":1.0,"punctuated_word":"afternoon?","sentiment":"positive","sentiment_score":0.3497769832611084},{"word":"i'm","start":8.639999,"end":8.96,"confidence":0.9641113,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6523707509040833},{"word":"very","start":8.96,"end":9.2,"confidence":1.0,"punctuated_word":"very","sentiment":"positive","sentiment_score":0.7291203737258911},{"word":"well","start":9.2,"end":9.5199995,"confidence":0.99853516,"punctuated_word":"well.","sentiment":"positive","sentiment_score":0.6856268644332886},{"word":"thank","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7677401304244995},{"word":"you","start":9.76,"end":9.92,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.741407036781311},{"word":"thanks","start":9.92,"end":10.16,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.7030383348464966},{"word":"for","start":10.16,"end":10.4,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.7310971021652222},{"word":"asking","start":10.4,"end":10.8,"confidence":1.0,"punctuated_word":"asking.","sentiment":"positive","sentiment_score":0.705007791519165},{"word":"i","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.26996996998786926},{"word":"had","start":10.96,"end":11.12,"confidence":0.86279297,"punctuated_word":"had","sentiment":"neutral","sentiment_score":0.26160168647766113},{"word":"yourself","start":11.12,"end":11.62,"confidence":0.98828125,"punctuated_word":"yourself","sentiment":"neutral","sentiment_score":0.24520903825759888},{"word":"answered","start":11.679999,"end":12.08,"confidence":0.93969727,"punctuated_word":"answered.","sentiment":"neutral","sentiment_score":0.3151785731315613},{"word":"you're","start":12.08,"end":12.32,"confidence":0.5510254,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.15390369296073914},{"word":"both","start":12.32,"end":12.639999,"confidence":0.99902344,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.15406258404254913},{"word":"looking","start":12.639999,"end":12.96,"confidence":0.89746094,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.17381305992603302},{"word":"to","start":12.96,"end":13.04,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.23982778191566467},{"word":"go","start":13.04,"end":13.28,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.25641751289367676},{"word":"through","start":13.28,"end":13.44,"confidence":0.99121094,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.3042556941509247},{"word":"your","start":13.44,"end":13.599999,"confidence":0.9741211,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.23926018178462985},{"word":"annual","start":13.599999,"end":13.92,"confidence":0.98291016,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.3221973776817322},{"word":"reviews","start":13.92,"end":14.42,"confidence":0.8413086,"punctuated_word":"reviews","sentiment":"neutral","sentiment_score":0.20478948950767517},{"word":"this","start":14.559999,"end":14.865,"confidence":0.92822266,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.19041846692562103},{"word":"afternoon","start":14.945,"end":15.264999,"confidence":0.9638672,"punctuated_word":"afternoon?","sentiment":"neutral","sentiment_score":0.19830971956253052},{"word":"is","start":15.264999,"end":15.344999,"confidence":0.9970703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.1594841182231903},{"word":"now","start":15.344999,"end":15.665,"confidence":0.98535156,"punctuated_word":"now","sentiment":"neutral","sentiment_score":0.256995290517807},{"word":"still","start":15.665,"end":15.905,"confidence":0.95947266,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.25836217403411865},{"word":"a","start":15.905,"end":15.985,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3476167917251587},{"word":"good","start":15.985,"end":16.065,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.4358409643173218},{"word":"time","start":16.065,"end":16.385,"confidence":1.0,"punctuated_word":"time","sentiment":"positive","sentiment_score":0.4999586343765259},{"word":"for","start":16.385,"end":16.465,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4498976469039917},{"word":"you","start":16.465,"end":16.705,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4327479004859924},{"word":"both","start":16.705,"end":17.205,"confidence":0.9975586,"punctuated_word":"both?","sentiment":"positive","sentiment_score":0.3831760287284851},{"word":"okay","start":21.105,"end":21.605,"confidence":0.99853516,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.20176011323928833},{"word":"okay","start":27.425,"end":27.925,"confidence":0.99658203,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.020784327760338783},{"word":"no","start":28.145,"end":28.384998,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.11793512105941772},{"word":"that's","start":28.384998,"end":28.625,"confidence":0.9995117,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.0183265283703804},{"word":"okay","start":28.625,"end":29.025,"confidence":0.9995117,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.04756450280547142},{"word":"did","start":29.025,"end":29.265,"confidence":0.99609375,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":-0.05236583575606346},{"word":"you","start":29.265,"end":29.345,"confidence":0.9951172,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01565966010093689},{"word":"want","start":29.345,"end":29.505,"confidence":0.9902344,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.018747828900814056},{"word":"me","start":29.505,"end":29.73,"confidence":0.88183594,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.003420785069465637},{"word":"to","start":29.73,"end":29.97,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0042075514793396},{"word":"maybe","start":29.97,"end":30.21,"confidence":0.9892578,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.02993035316467285},{"word":"hold","start":30.21,"end":30.449999,"confidence":0.9951172,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.08203916251659393},{"word":"up","start":30.449999,"end":30.689999,"confidence":0.57177734,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.09434830397367476},{"word":"and","start":30.689999,"end":30.85,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.11392932385206224},{"word":"call","start":30.85,"end":31.09,"confidence":0.9604492,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06183186173439026},{"word":"back","start":31.09,"end":31.59,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.020682260394096375},{"word":"at","start":32.37,"end":32.61,"confidence":0.7163086,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.03633228689432144},{"word":"about","start":32.61,"end":32.85,"confidence":0.9892578,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.05281577259302139},{"word":"04:30","start":32.85,"end":33.57,"confidence":0.9995117,"punctuated_word":"04:30","sentiment":"neutral","sentiment_score":0.0012774443021044135},{"word":"to","start":33.57,"end":33.73,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0036601722240448},{"word":"go","start":33.73,"end":33.89,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.0404241606593132},{"word":"through","start":33.89,"end":34.13,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.036879345774650574},{"word":"things","start":34.13,"end":34.37,"confidence":0.80249023,"punctuated_word":"things,","sentiment":"neutral","sentiment_score":0.0032525304704904556},{"word":"or","start":34.37,"end":34.53,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.06780189275741577},{"word":"are","start":34.53,"end":34.61,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.0944169983267784},{"word":"you","start":34.61,"end":34.77,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06457199156284332},{"word":"happy","start":34.77,"end":35.09,"confidence":1.0,"punctuated_word":"happy","sentiment":"neutral","sentiment_score":0.009500175714492798},{"word":"if","start":35.09,"end":35.25,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02983446419239044},{"word":"i","start":35.25,"end":35.329998,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.016559958457946777},{"word":"just","start":35.329998,"end":35.57,"confidence":0.98095703,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.02310515195131302},{"word":"sort","start":35.57,"end":35.65,"confidence":0.9863281,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.011848904192447662},{"word":"of","start":35.65,"end":35.73,"confidence":0.71972656,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06477971374988556},{"word":"go","start":35.73,"end":35.89,"confidence":0.98095703,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06792197376489639},{"word":"through","start":35.89,"end":36.05,"confidence":0.9838867,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.06310522556304932},{"word":"things","start":36.05,"end":36.37,"confidence":0.99902344,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.0680181086063385},{"word":"with","start":36.37,"end":36.61,"confidence":0.9316406,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.004706867039203644},{"word":"yourself","start":36.61,"end":37.11,"confidence":0.8015137,"punctuated_word":"yourself?","sentiment":"neutral","sentiment_score":0.022535473108291623},{"word":"or","start":37.329998,"end":37.649998,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.02350500226020813},{"word":"what","start":37.649998,"end":37.809998,"confidence":0.9970703,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.02933948114514351},{"word":"would","start":37.809998,"end":38.05,"confidence":1.0,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.016709018498659134},{"word":"you","start":38.05,"end":38.21,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.007149938493967056},{"word":"because","start":38.45,"end":38.69,"confidence":0.9941406,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.0058627016842365265},{"word":"it","start":38.69,"end":38.85,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.02014758065342903},{"word":"looked","start":38.85,"end":39.01,"confidence":0.83984375,"punctuated_word":"looked","sentiment":"neutral","sentiment_score":0.00569639727473259},{"word":"like","start":39.01,"end":39.17,"confidence":0.9980469,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.01846759021282196},{"word":"you","start":39.17,"end":39.329998,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.021925773471593857},{"word":"both","start":39.329998,"end":39.57,"confidence":0.9921875,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.01738334447145462},{"word":"sort","start":39.57,"end":39.73,"confidence":0.9970703,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":-0.001510433852672577},{"word":"of","start":39.73,"end":39.89,"confidence":0.97509766,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.018250197172164917},{"word":"wanted","start":39.89,"end":40.21,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.005978964269161224},{"word":"to","start":40.21,"end":40.29,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04248978942632675},{"word":"talk","start":40.29,"end":40.53,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.05513884127140045},{"word":"about","start":40.53,"end":40.77,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.059096962213516235},{"word":"investing","start":40.77,"end":41.25,"confidence":1.0,"punctuated_word":"investing","sentiment":"neutral","sentiment_score":0.05733834207057953},{"word":"outside","start":41.25,"end":41.57,"confidence":0.9970703,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.0700361579656601},{"word":"of","start":41.57,"end":41.73,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.03097639232873917},{"word":"super","start":41.73,"end":42.05,"confidence":0.7216797,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.15276949107646942},{"word":"as","start":42.05,"end":42.21,"confidence":0.9980469,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.09627797454595566},{"word":"well","start":42.21,"end":42.37,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.07474926114082336},{"word":"is","start":42.37,"end":42.61,"confidence":0.99902344,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.02072964049875736},{"word":"it","start":42.61,"end":42.77,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.06903532147407532},{"word":"sort","start":42.77,"end":42.93,"confidence":0.99121094,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.03605670481920242},{"word":"of","start":42.93,"end":43.09,"confidence":0.984375,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06979195773601532},{"word":"a","start":43.09,"end":43.215,"confidence":0.85498047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06226396560668945},{"word":"conversation","start":43.375,"end":43.695,"confidence":0.9941406,"punctuated_word":"conversation","sentiment":"neutral","sentiment_score":0.08259135484695435},{"word":"you'd","start":43.695,"end":43.935,"confidence":0.9995117,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.04372250288724899},{"word":"like","start":43.935,"end":44.175,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.06096725165843963},{"word":"to","start":44.175,"end":44.255,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08218978345394135},{"word":"have","start":44.255,"end":44.495,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.10188286006450652},{"word":"with","start":44.495,"end":44.735,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.07149684429168701},{"word":"the","start":44.735,"end":44.815,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0972832664847374},{"word":"two","start":44.815,"end":45.055,"confidence":1.0,"punctuated_word":"two","sentiment":"neutral","sentiment_score":0.10559819638729095},{"word":"of","start":45.055,"end":45.135,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08684573322534561},{"word":"you","start":45.135,"end":45.535,"confidence":0.9707031,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":0.06545484066009521},{"word":"or","start":45.535,"end":46.035,"confidence":0.9838867,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.02328714355826378},{"word":"yeah","start":48.255,"end":48.755,"confidence":0.88061523,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004634082317352295},{"word":"yeah","start":55.934998,"end":56.28,"confidence":0.8195801,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.026682520285248756},{"word":"go","start":58.28,"end":58.52,"confidence":0.8183594,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":0.05492619052529335},{"word":"through","start":58.52,"end":58.76,"confidence":0.9550781,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.0781761184334755},{"word":"that","start":58.76,"end":59.26,"confidence":0.7973633,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.05853886157274246},{"word":"yeah","start":59.48,"end":59.98,"confidence":0.82958984,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07812659442424774},{"word":"yeah","start":62.519997,"end":63.019997,"confidence":0.90966797,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.269628643989563},{"word":"absolutely","start":63.079998,"end":63.579998,"confidence":0.99365234,"punctuated_word":"Absolutely.","sentiment":"positive","sentiment_score":0.5566411018371582},{"word":"more","start":63.8,"end":64.04,"confidence":0.89453125,"punctuated_word":"More","sentiment":"positive","sentiment_score":0.663248598575592},{"word":"than","start":64.04,"end":64.2,"confidence":1.0,"punctuated_word":"than","sentiment":"positive","sentiment_score":0.6881310343742371},{"word":"happy","start":64.2,"end":64.52,"confidence":1.0,"punctuated_word":"happy","sentiment":"positive","sentiment_score":0.6955593228340149},{"word":"to","start":64.52,"end":64.6,"confidence":0.99902344,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7153193354606628},{"word":"go","start":64.6,"end":64.759995,"confidence":0.9980469,"punctuated_word":"go","sentiment":"positive","sentiment_score":0.6984916925430298},{"word":"through","start":64.759995,"end":64.92,"confidence":0.98828125,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.6934592127799988},{"word":"and","start":64.92,"end":65.08,"confidence":0.99609375,"punctuated_word":"and","sentiment":"positive","sentiment_score":0.6119280457496643},{"word":"chat","start":65.08,"end":65.32,"confidence":0.88720703,"punctuated_word":"chat","sentiment":"positive","sentiment_score":0.7809341549873352},{"word":"to","start":65.32,"end":65.479996,"confidence":0.9633789,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.7362143397331238},{"word":"you","start":65.479996,"end":65.64,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7051095962524414},{"word":"about","start":65.64,"end":65.799995,"confidence":1.0,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.6859981417655945},{"word":"it","start":65.799995,"end":66.299995,"confidence":0.9995117,"punctuated_word":"it.","sentiment":"positive","sentiment_score":0.6481207609176636},{"word":"you","start":66.68,"end":66.92,"confidence":0.7871094,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.23088225722312927},{"word":"said","start":66.92,"end":67.08,"confidence":1.0,"punctuated_word":"said","sentiment":"neutral","sentiment_score":0.23327316343784332},{"word":"that","start":67.08,"end":67.24,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.18946734070777893},{"word":"he","start":67.24,"end":67.4,"confidence":0.99902344,"punctuated_word":"he","sentiment":"neutral","sentiment_score":0.18402566015720367},{"word":"should","start":67.4,"end":67.64,"confidence":1.0,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.24860337376594543},{"word":"be","start":67.64,"end":68.04,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.1299949288368225},{"word":"home","start":68.04,"end":68.44,"confidence":0.9091797,"punctuated_word":"home","sentiment":"neutral","sentiment_score":0.16882267594337463},{"word":"by","start":68.44,"end":68.68,"confidence":0.99609375,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2037610560655594},{"word":"about","start":68.68,"end":68.92,"confidence":0.7680664,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.2077670395374298},{"word":"04:30","start":68.92,"end":69.735,"confidence":0.951416,"punctuated_word":"04:30,","sentiment":"neutral","sentiment_score":0.262504518032074},{"word":"forty","start":69.975,"end":70.215004,"confidence":0.9951172,"punctuated_word":"forty.","sentiment":"neutral","sentiment_score":0.24361534416675568},{"word":"is","start":70.215004,"end":70.535,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.15598347783088684},{"word":"that","start":70.535,"end":70.775,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2454802691936493},{"word":"right","start":70.775,"end":71.275,"confidence":1.0,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.25469863414764404},{"word":"yeah","start":72.535,"end":72.855,"confidence":0.94921875,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.04783354699611664},{"word":"did","start":72.855,"end":73.015,"confidence":0.99902344,"punctuated_word":"Did","sentiment":"neutral","sentiment_score":0.02783048152923584},{"word":"you","start":73.015,"end":73.175,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.023946009576320648},{"word":"want","start":73.175,"end":73.335,"confidence":1.0,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.017582081258296967},{"word":"me","start":73.335,"end":73.495,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.028086956590414047},{"word":"to","start":73.495,"end":73.575,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.023622695356607437},{"word":"give","start":73.575,"end":73.815,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.03172754868865013},{"word":"you","start":73.815,"end":73.975,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.027781547978520393},{"word":"a","start":73.975,"end":74.135,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.026986096054315567},{"word":"callback","start":74.135,"end":74.635,"confidence":0.9980469,"punctuated_word":"callback","sentiment":"neutral","sentiment_score":0.02389289066195488},{"word":"maybe","start":74.695,"end":75.095,"confidence":0.95947266,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":0.02616768330335617},{"word":"at","start":75.095,"end":75.415,"confidence":0.9970703,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.026524828746914864},{"word":"04:30","start":75.415,"end":76.215004,"confidence":0.9980469,"punctuated_word":"04:30","sentiment":"neutral","sentiment_score":0.02720559388399124},{"word":"just","start":76.215004,"end":76.535,"confidence":0.96435547,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.028527840971946716},{"word":"to","start":76.535,"end":76.695,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0247951652854681},{"word":"kinda","start":76.695,"end":77.095,"confidence":0.97314453,"punctuated_word":"kinda","sentiment":"neutral","sentiment_score":0.028518030419945717},{"word":"go","start":77.095,"end":77.335,"confidence":0.9980469,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.035588398575782776},{"word":"through","start":77.335,"end":77.655,"confidence":0.99902344,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.05312494561076164},{"word":"and","start":77.655,"end":77.895004,"confidence":0.98828125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03281312435865402},{"word":"say","start":77.895004,"end":78.055,"confidence":0.907959,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":0.03824471682310104},{"word":"yeah","start":78.055,"end":78.295,"confidence":0.7890625,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.04822201281785965},{"word":"and","start":78.295,"end":78.455,"confidence":0.42163086,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.040493570268154144},{"word":"you","start":78.455,"end":78.535,"confidence":0.61376953,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0455622598528862},{"word":"review","start":78.535,"end":78.935,"confidence":0.9448242,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.03968703746795654},{"word":"then","start":78.935,"end":79.175,"confidence":0.62060547,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.0431758277118206},{"word":"and","start":79.175,"end":79.335,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.034653354436159134},{"word":"then","start":79.335,"end":79.575,"confidence":0.76293945,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.03572889417409897},{"word":"hopefully","start":79.575,"end":79.895004,"confidence":1.0,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.04377143085002899},{"word":"he'll","start":79.895004,"end":80.135,"confidence":0.99609375,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.0453152060508728},{"word":"be","start":80.135,"end":80.375,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.058201346546411514},{"word":"on","start":80.375,"end":80.535,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08561330288648605},{"word":"his","start":80.535,"end":80.775,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.05728514865040779},{"word":"way","start":80.775,"end":81.095,"confidence":0.74658203,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.059248410165309906},{"word":"if","start":81.095,"end":81.255,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03161827474832535},{"word":"not","start":81.255,"end":81.495,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":0.019068636000156403},{"word":"close","start":81.495,"end":81.815,"confidence":0.9790039,"punctuated_word":"close","sentiment":"neutral","sentiment_score":0.021522533148527145},{"word":"to","start":81.815,"end":82.055,"confidence":0.7626953,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.052186518907547},{"word":"getting","start":82.055,"end":82.375,"confidence":0.9970703,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":0.02671092562377453},{"word":"home","start":82.375,"end":82.615,"confidence":0.9753418,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.028387848287820816},{"word":"does","start":82.615,"end":82.855,"confidence":1.0,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.03482508659362793},{"word":"that","start":82.855,"end":83.015,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.06364757567644119},{"word":"work","start":83.015,"end":83.335,"confidence":1.0,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.049756795167922974},{"word":"for","start":83.335,"end":83.495,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.029054991900920868},{"word":"you","start":83.495,"end":83.735,"confidence":0.89404297,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.02174137718975544},{"word":"or","start":83.735,"end":84.235,"confidence":0.9980469,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.016374170780181885},{"word":"did","start":84.46001,"end":84.700005,"confidence":0.9902344,"punctuated_word":"did","sentiment":"neutral","sentiment_score":0.009892966598272324},{"word":"you","start":84.700005,"end":85.200005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.011994455009698868},{"word":"need","start":85.340004,"end":85.5,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.006044353358447552},{"word":"a","start":85.5,"end":85.66,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010774759575724602},{"word":"later","start":85.66,"end":86.060005,"confidence":0.98291016,"punctuated_word":"later","sentiment":"neutral","sentiment_score":0.012561478652060032},{"word":"appointment","start":86.060005,"end":86.560005,"confidence":0.99853516,"punctuated_word":"appointment?","sentiment":"neutral","sentiment_score":0.03624032065272331},{"word":"yeah","start":87.420006,"end":87.82,"confidence":0.91845703,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038590047508478165},{"word":"that's","start":87.82,"end":88.14,"confidence":0.9975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.013711156323552132},{"word":"okay","start":88.14,"end":88.64,"confidence":0.9980469,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.08838255703449249},{"word":"absolutely","start":93.82,"end":94.32,"confidence":0.94628906,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.052026402205228806},{"word":"yep","start":95.18,"end":95.68,"confidence":0.8898926,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0954187512397766},{"word":"yeah","start":97.420006,"end":97.66,"confidence":0.99902344,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13141164183616638},{"word":"not","start":97.66,"end":97.82,"confidence":0.9863281,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":0.2813064455986023},{"word":"a","start":97.82,"end":97.995,"confidence":0.86621094,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2132684886455536},{"word":"problem","start":98.075005,"end":98.235,"confidence":0.97998047,"punctuated_word":"problem","sentiment":"neutral","sentiment_score":0.2436891496181488},{"word":"at","start":98.235,"end":98.315,"confidence":0.99902344,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.20075500011444092},{"word":"all","start":98.315,"end":98.395004,"confidence":0.9995117,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.23378527164459229},{"word":"so","start":98.395004,"end":98.555,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18397291004657745},{"word":"what","start":98.555,"end":98.795006,"confidence":1.0,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.17391249537467957},{"word":"i'll","start":98.795006,"end":98.955,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1514720320701599},{"word":"do","start":98.955,"end":99.035,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14064998924732208},{"word":"is","start":99.035,"end":99.195,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.13691170513629913},{"word":"i'll","start":99.195,"end":99.275,"confidence":0.99853516,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.14476490020751953},{"word":"let","start":99.275,"end":99.435005,"confidence":1.0,"punctuated_word":"let","sentiment":"neutral","sentiment_score":0.1507345288991928},{"word":"you","start":99.435005,"end":99.515,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11226028949022292},{"word":"go","start":99.515,"end":99.675,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.1530805677175522},{"word":"to","start":99.675,"end":99.835,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15354450047016144},{"word":"have","start":99.835,"end":99.915,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.11888853460550308},{"word":"a","start":99.915,"end":99.995,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.14415359497070312},{"word":"good","start":99.995,"end":100.315,"confidence":1.0,"punctuated_word":"good","sentiment":"neutral","sentiment_score":0.1349785327911377},{"word":"next","start":100.315,"end":100.555,"confidence":0.9921875,"punctuated_word":"next","sentiment":"neutral","sentiment_score":0.14487512409687042},{"word":"sort","start":100.555,"end":100.715004,"confidence":0.9560547,"punctuated_word":"sort","sentiment":"neutral","sentiment_score":0.10834149271249773},{"word":"of","start":100.715004,"end":100.795006,"confidence":0.9248047,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.13193441927433014},{"word":"twenty","start":100.795006,"end":101.115005,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1386653482913971},{"word":"odd","start":101.115005,"end":101.275,"confidence":0.95947266,"punctuated_word":"odd","sentiment":"neutral","sentiment_score":0.10138887912034988},{"word":"minutes","start":101.275,"end":101.595,"confidence":0.97802734,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":0.1293594390153885},{"word":"there","start":101.595,"end":101.835,"confidence":0.98217773,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":0.12557044625282288},{"word":"i'll","start":101.835,"end":101.995,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.07959844917058945},{"word":"give","start":101.995,"end":102.075005,"confidence":1.0,"punctuated_word":"give","sentiment":"neutral","sentiment_score":0.06754058599472046},{"word":"you","start":102.075005,"end":102.235,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.07450862973928452},{"word":"a","start":102.235,"end":102.395004,"confidence":0.9951172,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.06239618360996246},{"word":"call","start":102.395004,"end":102.635,"confidence":0.99902344,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.04181075096130371},{"word":"about","start":102.635,"end":102.875,"confidence":0.99609375,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.054270677268505096},{"word":"03:30","start":102.875,"end":103.515,"confidence":0.9980469,"punctuated_word":"03:30","sentiment":"neutral","sentiment_score":0.0497436448931694},{"word":"or","start":103.515,"end":103.675,"confidence":0.9921875,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.04940013214945793},{"word":"just","start":103.675,"end":103.915,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.03898968547582626},{"word":"after","start":103.915,"end":104.235,"confidence":0.99609375,"punctuated_word":"after","sentiment":"neutral","sentiment_score":0.03946857899427414},{"word":"if","start":104.235,"end":104.395004,"confidence":0.8857422,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05922264605760574},{"word":"you","start":104.395004,"end":104.555,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05741009488701821},{"word":"like","start":104.555,"end":105.055,"confidence":0.9633789,"punctuated_word":"like.","sentiment":"neutral","sentiment_score":0.0658068060874939},{"word":"we","start":105.435005,"end":105.595,"confidence":0.8256836,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.10538667440414427},{"word":"can","start":105.595,"end":105.835,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.10525340586900712},{"word":"go","start":105.835,"end":105.995,"confidence":1.0,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.11365598440170288},{"word":"through","start":105.995,"end":106.235,"confidence":0.97802734,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.13710984587669373},{"word":"the","start":106.235,"end":106.395004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09699896723031998},{"word":"annual","start":106.395004,"end":106.715004,"confidence":0.9790039,"punctuated_word":"annual","sentiment":"neutral","sentiment_score":0.11545241624116898},{"word":"review","start":106.715004,"end":107.115005,"confidence":0.9855957,"punctuated_word":"review.","sentiment":"neutral","sentiment_score":0.11276625096797945},{"word":"we","start":107.115005,"end":107.275,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12280069291591644},{"word":"can","start":107.275,"end":107.435005,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0993710234761238},{"word":"start","start":107.435005,"end":107.675,"confidence":1.0,"punctuated_word":"start","sentiment":"neutral","sentiment_score":0.11399316787719728},{"word":"going","start":107.675,"end":107.915,"confidence":1.0,"punctuated_word":"going","sentiment":"neutral","sentiment_score":0.14170236885547638},{"word":"through","start":107.915,"end":108.155,"confidence":0.9951172,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.16098834574222565},{"word":"your","start":108.155,"end":108.395004,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12827585637569427},{"word":"things","start":108.395004,"end":108.715004,"confidence":0.99902344,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.14012616872787476},{"word":"then","start":108.715004,"end":109.115005,"confidence":0.8186035,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.1257183700799942},{"word":"and","start":109.115005,"end":109.275,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09925071150064468},{"word":"then","start":109.275,"end":109.515,"confidence":0.7998047,"punctuated_word":"then,","sentiment":"neutral","sentiment_score":0.098809614777565},{"word":"hopefully","start":109.515,"end":109.995,"confidence":1.0,"punctuated_word":"hopefully,","sentiment":"neutral","sentiment_score":0.13186287879943848},{"word":"sergio","start":109.995,"end":110.495,"confidence":0.9819336,"punctuated_word":"Sergio","sentiment":"neutral","sentiment_score":0.10710906982421876},{"word":"will","start":110.555,"end":110.635,"confidence":0.96533203,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.09491804242134094},{"word":"come","start":110.635,"end":110.795,"confidence":0.9980469,"punctuated_word":"come","sentiment":"neutral","sentiment_score":0.09280126541852952},{"word":"in","start":110.795,"end":111.035,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.09151599556207655},{"word":"partway","start":111.035,"end":111.435005,"confidence":0.8911133,"punctuated_word":"partway","sentiment":"neutral","sentiment_score":0.0997370183467865},{"word":"through","start":111.435005,"end":111.675,"confidence":0.81689453,"punctuated_word":"through,","sentiment":"neutral","sentiment_score":0.12607038021087646},{"word":"and","start":111.675,"end":111.755005,"confidence":0.9921875,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12983016669750214},{"word":"we'll","start":111.755005,"end":112.02,"confidence":0.9970703,"punctuated_word":"we'll","sentiment":"neutral","sentiment_score":0.1266995072364807},{"word":"be","start":112.02,"end":112.18,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.14310231804847717},{"word":"able","start":112.18,"end":112.34,"confidence":1.0,"punctuated_word":"able","sentiment":"neutral","sentiment_score":0.1719759702682495},{"word":"to","start":112.34,"end":112.42,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1788632869720459},{"word":"go","start":112.42,"end":112.5,"confidence":0.99902344,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.17537301778793335},{"word":"through","start":112.5,"end":112.899994,"confidence":0.9980469,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.2009323090314865},{"word":"his","start":112.899994,"end":113.06,"confidence":0.9980469,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.10031619668006896},{"word":"side","start":113.06,"end":113.299995,"confidence":1.0,"punctuated_word":"side","sentiment":"neutral","sentiment_score":0.13765738904476166},{"word":"of","start":113.299995,"end":113.46,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.16482441127300262},{"word":"it","start":113.46,"end":113.85999,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.16604246199131012},{"word":"and","start":113.85999,"end":114.1,"confidence":0.9863281,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1280321180820465},{"word":"talk","start":114.1,"end":114.34,"confidence":0.9951172,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.1401241570711136},{"word":"about","start":114.34,"end":114.579994,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.15532898902893066},{"word":"anything","start":114.579994,"end":114.979996,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":0.1724313348531723},{"word":"additional","start":114.979996,"end":115.38,"confidence":0.9921875,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":0.11606916040182114},{"word":"that","start":115.38,"end":115.46,"confidence":0.7084961,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.12617801129817963},{"word":"you","start":115.46,"end":115.619995,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11247901618480682},{"word":"might","start":115.619995,"end":115.85999,"confidence":0.88671875,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.0968972146511078},{"word":"wanna","start":115.85999,"end":116.17999,"confidence":0.97265625,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":0.12380113452672958},{"word":"discuss","start":116.17999,"end":116.659996,"confidence":0.9970703,"punctuated_word":"discuss","sentiment":"neutral","sentiment_score":0.11891891062259674},{"word":"together","start":116.659996,"end":117.159996,"confidence":1.0,"punctuated_word":"together.","sentiment":"neutral","sentiment_score":0.09337860345840454},{"word":"does","start":117.21999,"end":117.38,"confidence":1.0,"punctuated_word":"Does","sentiment":"neutral","sentiment_score":0.0998734086751938},{"word":"that","start":117.38,"end":117.53999,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.17318212985992432},{"word":"sound","start":117.53999,"end":117.85999,"confidence":1.0,"punctuated_word":"sound","sentiment":"neutral","sentiment_score":0.1116701140999794},{"word":"okay","start":117.85999,"end":118.34,"confidence":0.8666992,"punctuated_word":"okay?","sentiment":"neutral","sentiment_score":0.10453630983829498},{"word":"or","start":118.34,"end":118.579994,"confidence":0.9980469,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":0.08640812337398529},{"word":"that","start":118.579994,"end":118.74,"confidence":0.99121094,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11266397684812546},{"word":"way","start":118.74,"end":119.14,"confidence":1.0,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.11291366815567017},{"word":"because","start":119.21999,"end":119.71999,"confidence":0.8808594,"punctuated_word":"because,","sentiment":"positive","sentiment_score":0.44677484035491943},{"word":"realistically","start":119.85999,"end":120.35999,"confidence":1.0,"punctuated_word":"realistically,","sentiment":"positive","sentiment_score":0.5619351267814636},{"word":"i","start":120.579994,"end":120.74,"confidence":1.0,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.5576976537704468},{"word":"could","start":120.74,"end":120.979996,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.28297820687294006},{"word":"complete","start":120.979996,"end":121.38,"confidence":1.0,"punctuated_word":"complete","sentiment":"positive","sentiment_score":0.4429468512535095},{"word":"it","start":121.38,"end":121.53999,"confidence":0.99902344,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.40678149461746216},{"word":"by","start":121.53999,"end":121.78,"confidence":1.0,"punctuated_word":"by","sentiment":"positive","sentiment_score":0.35102057456970215},{"word":"then","start":121.78,"end":122.1,"confidence":0.99902344,"punctuated_word":"then","sentiment":"positive","sentiment_score":0.3577081561088562},{"word":"just","start":122.1,"end":122.259995,"confidence":0.7480469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.30234622955322266},{"word":"if","start":122.259995,"end":122.42,"confidence":0.9760742,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.31361624598503113},{"word":"i","start":122.42,"end":122.579994,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.3089850842952728},{"word":"go","start":122.579994,"end":122.74,"confidence":0.9951172,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.3162532448768616},{"word":"through","start":122.74,"end":122.899994,"confidence":0.98291016,"punctuated_word":"through","sentiment":"positive","sentiment_score":0.3916766941547394},{"word":"things","start":122.899994,"end":123.14,"confidence":0.99902344,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.30939868092536926},{"word":"now","start":123.14,"end":123.299995,"confidence":0.873291,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.2983739674091339},{"word":"so","start":123.299995,"end":123.53999,"confidence":0.98828125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.21075014770030975},{"word":"it","start":123.53999,"end":123.619995,"confidence":0.9941406,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.24225230515003204},{"word":"might","start":123.619995,"end":123.78,"confidence":1.0,"punctuated_word":"might","sentiment":"neutral","sentiment_score":0.2944028377532959},{"word":"be","start":123.78,"end":123.939995,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.3268823027610779},{"word":"easier","start":123.939995,"end":124.17999,"confidence":0.86865234,"punctuated_word":"easier","sentiment":"neutral","sentiment_score":0.32620593905448914},{"word":"if","start":124.17999,"end":124.259995,"confidence":0.81396484,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.37521475553512573},{"word":"you're","start":124.259995,"end":124.42,"confidence":0.9926758,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.283478319644928},{"word":"both","start":124.42,"end":124.659996,"confidence":1.0,"punctuated_word":"both","sentiment":"neutral","sentiment_score":0.2710459530353546},{"word":"together","start":124.659996,"end":125.06,"confidence":0.9416504,"punctuated_word":"together,","sentiment":"neutral","sentiment_score":0.2761349678039551},{"word":"and","start":125.06,"end":125.21999,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.2942872643470764},{"word":"then","start":125.21999,"end":125.38,"confidence":0.99902344,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.31844431161880493},{"word":"you","start":125.38,"end":125.46,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3064640760421753},{"word":"can","start":125.46,"end":125.619995,"confidence":0.99902344,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3097412884235382},{"word":"ask","start":125.619995,"end":125.86,"confidence":0.9980469,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.29795077443122864},{"word":"any","start":125.86,"end":126.02,"confidence":0.99902344,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.28946131467819214},{"word":"questions","start":126.02,"end":126.42,"confidence":0.9980469,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.25533542037010193},{"word":"you'd","start":126.42,"end":126.659996,"confidence":0.76416016,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":0.22741588950157168},{"word":"have","start":126.659996,"end":126.81999,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.21714766323566437},{"word":"together","start":126.81999,"end":127.14,"confidence":0.9951172,"punctuated_word":"together","sentiment":"neutral","sentiment_score":0.18970495462417605},{"word":"and","start":127.14,"end":127.515,"confidence":0.97265625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.23998798429965973},{"word":"whatnot","start":127.515,"end":127.995,"confidence":0.9954427,"punctuated_word":"whatnot.","sentiment":"neutral","sentiment_score":0.20469677448272705},{"word":"okay","start":127.995,"end":128.495,"confidence":0.99316406,"punctuated_word":"Okay?","sentiment":"neutral","sentiment_score":0.2545625865459442},{"word":"will","start":132.075,"end":132.315,"confidence":0.6982422,"punctuated_word":"Will","sentiment":"positive","sentiment_score":0.5722678899765015},{"word":"do","start":132.315,"end":132.395,"confidence":0.9951172,"punctuated_word":"do.","sentiment":"positive","sentiment_score":0.612345278263092},{"word":"i'll","start":132.395,"end":132.555,"confidence":0.9995117,"punctuated_word":"I'll","sentiment":"positive","sentiment_score":0.3612234592437744},{"word":"give","start":132.555,"end":132.715,"confidence":1.0,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.3476180136203766},{"word":"you","start":132.715,"end":132.755,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4354028105735779},{"word":"a","start":132.755,"end":132.795,"confidence":0.9921875,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.3225734233856201},{"word":"call","start":132.795,"end":133.035,"confidence":1.0,"punctuated_word":"call","sentiment":"positive","sentiment_score":0.3820621967315674},{"word":"shortly","start":133.035,"end":133.435,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"positive","sentiment_score":0.3553047776222229},{"word":"thanks","start":133.435,"end":133.595,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.8320402503013611},{"word":"so","start":133.595,"end":133.755,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8019931316375732},{"word":"much","start":133.755,"end":133.995,"confidence":0.9223633,"punctuated_word":"much,","sentiment":"positive","sentiment_score":0.8228013515472412},{"word":"angela","start":133.995,"end":134.395,"confidence":0.9921875,"punctuated_word":"Angela.","sentiment":"positive","sentiment_score":0.7097162008285522},{"word":"won't","start":134.395,"end":134.635,"confidence":0.8894043,"punctuated_word":"Won't","sentiment":"neutral","sentiment_score":0.2024955302476883},{"word":"be","start":134.635,"end":134.875,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.07919210195541382},{"word":"long","start":134.875,"end":135.275,"confidence":0.83496094,"punctuated_word":"long.","sentiment":"neutral","sentiment_score":0.2228732854127884},{"word":"thank","start":135.275,"end":135.515,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6676410436630249},{"word":"you","start":135.515,"end":135.755,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.6719221472740173},{"word":"bye","start":135.755,"end":136.255,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.09774962067604064}],"paragraphs":{"transcript":"\nHi, Angela. It's Dana from Okey Financial. How are you this afternoon? I'm very well. Thank you.\n\nThanks for asking. I had yourself answered. You're both looking to go through your annual reviews this afternoon? Is now still a good time for you both? Okay.\n\nOkay. No. That's okay. Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself? Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well.\n\nIs it sort of a conversation you'd like to have with the two of you? Or Yeah. Yeah. Go through that. Yeah.\n\nYeah. Absolutely. More than happy to go through and chat to you about it. You said that he should be home by about 04:30, forty. Is that right?\n\nYeah. Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home. Does that work for you, or did you need a later appointment? Yeah. That's okay.\n\nAbsolutely. Yep. Yeah. Not a problem at all. So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there.\n\nI'll give you a call about 03:30 or just after if you like. We can go through the annual review. We can start going through your things then, and then, hopefully, Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together. Does that sound okay? Or that way because, realistically, I could complete it by then just if I go through things now.\n\nSo it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot. Okay? Will do. I'll give you a call shortly. Thanks so much, Angela.\n\nWon't be long. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Angela.","start":2.96,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.22991157323122025},{"text":"It's Dana from Okey Financial.","start":3.6799998,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.26078180968761444},{"text":"How are you this afternoon?","start":5.3599997,"end":6.5,"sentiment":"positive","sentiment_score":0.3472445785999298},{"text":"I'm very well.","start":8.639999,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6890393296877543},{"text":"Thank you.","start":9.5199995,"end":9.92,"sentiment":"positive","sentiment_score":0.7545735836029053}],"sentiment":"positive","sentiment_score":0.41624824965701385,"num_words":17,"start":2.96,"end":9.92},{"sentences":[{"text":"Thanks for asking.","start":9.92,"end":10.8,"sentiment":"positive","sentiment_score":0.7130477428436279},{"text":"I had yourself answered.","start":10.8,"end":12.08,"sentiment":"neutral","sentiment_score":0.27298981696367264},{"text":"You're both looking to go through your annual reviews this afternoon?","start":12.08,"end":15.264999,"sentiment":"neutral","sentiment_score":0.221568687395616},{"text":"Is now still a good time for you both?","start":15.264999,"end":17.205,"sentiment":"positive","sentiment_score":0.3582310610347324},{"text":"Okay.","start":21.105,"end":21.605,"sentiment":"neutral","sentiment_score":0.20176011323928833}],"sentiment":"neutral","sentiment_score":0.32479277572461535,"num_words":28,"start":9.92,"end":21.605},{"sentences":[{"text":"Okay.","start":27.425,"end":27.925,"sentiment":"neutral","sentiment_score":0.020784327760338783},{"text":"No.","start":28.145,"end":28.384998,"sentiment":"neutral","sentiment_score":-0.11793512105941772},{"text":"That's okay.","start":28.384998,"end":29.025,"sentiment":"neutral","sentiment_score":-0.03294551558792591},{"text":"Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself?","start":29.025,"end":37.11,"sentiment":"neutral","sentiment_score":-0.011325821182254003},{"text":"Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well.","start":37.329998,"end":42.37,"sentiment":"neutral","sentiment_score":0.03010972538454966}],"sentiment":"neutral","sentiment_score":0.002361135450914374,"num_words":58,"start":27.425,"end":42.37},{"sentences":[{"text":"Is it sort of a conversation you'd like to have with the two of you?","start":42.37,"end":45.535,"sentiment":"neutral","sentiment_score":0.0703940149396658},{"text":"Or Yeah.","start":45.535,"end":48.755,"sentiment":"neutral","sentiment_score":0.013960612937808037},{"text":"Yeah.","start":55.934998,"end":56.28,"sentiment":"neutral","sentiment_score":0.026682520285248756},{"text":"Go through that.","start":58.28,"end":59.26,"sentiment":"neutral","sentiment_score":0.06388039017717044},{"text":"Yeah.","start":59.48,"end":59.98,"sentiment":"neutral","sentiment_score":0.07812659442424774}],"sentiment":"neutral","sentiment_score":0.06274007887325504,"num_words":22,"start":42.37,"end":59.98},{"sentences":[{"text":"Yeah.","start":62.519997,"end":63.019997,"sentiment":"neutral","sentiment_score":0.269628643989563},{"text":"Absolutely.","start":63.079998,"end":63.579998,"sentiment":"positive","sentiment_score":0.5566411018371582},{"text":"More than happy to go through and chat to you about it.","start":63.8,"end":66.299995,"sentiment":"positive","sentiment_score":0.6935428529977798},{"text":"You said that he should be home by about 04:30, forty.","start":66.68,"end":70.215004,"sentiment":"neutral","sentiment_score":0.20933794162490152},{"text":"Is that right?","start":70.215004,"end":71.275,"sentiment":"neutral","sentiment_score":0.21872079372406006}],"sentiment":"positive","sentiment_score":0.432416561458792,"num_words":28,"start":62.519997,"end":71.275},{"sentences":[{"text":"Yeah.","start":72.535,"end":72.855,"sentiment":"neutral","sentiment_score":-0.04783354699611664},{"text":"Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home.","start":72.855,"end":82.615,"sentiment":"neutral","sentiment_score":0.03603734669128531},{"text":"Does that work for you, or did you need a later appointment?","start":82.615,"end":86.560005,"sentiment":"neutral","sentiment_score":0.025242360929648083},{"text":"Yeah.","start":87.420006,"end":87.82,"sentiment":"neutral","sentiment_score":0.038590047508478165},{"text":"That's okay.","start":87.82,"end":88.64,"sentiment":"neutral","sentiment_score":0.03733570035547018}],"sentiment":"neutral","sentiment_score":0.032180655678665196,"num_words":54,"start":72.535,"end":88.64},{"sentences":[{"text":"Absolutely.","start":93.82,"end":94.32,"sentiment":"neutral","sentiment_score":0.052026402205228806},{"text":"Yep.","start":95.18,"end":95.68,"sentiment":"neutral","sentiment_score":0.0954187512397766},{"text":"Yeah.","start":97.420006,"end":97.66,"sentiment":"neutral","sentiment_score":0.13141164183616638},{"text":"Not a problem at all.","start":97.66,"end":98.395004,"sentiment":"neutral","sentiment_score":0.23456087112426757},{"text":"So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there.","start":98.395004,"end":101.835,"sentiment":"neutral","sentiment_score":0.13897298648953438}],"sentiment":"neutral","sentiment_score":0.15111146002475703,"num_words":28,"start":93.82,"end":101.835},{"sentences":[{"text":"I'll give you a call about 03:30 or just after if you like.","start":101.835,"end":105.055,"sentiment":"neutral","sentiment_score":0.05693591271455471},{"text":"We can go through the annual review.","start":105.435005,"end":107.115005,"sentiment":"neutral","sentiment_score":0.11237479214157377},{"text":"We can start going through your things then, and then, hopefully, Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together.","start":107.115005,"end":117.159996,"sentiment":"neutral","sentiment_score":0.1295976065672361},{"text":"Does that sound okay?","start":117.21999,"end":118.34,"sentiment":"neutral","sentiment_score":0.12231549061834812},{"text":"Or that way because, realistically, I could complete it by then just if I go through things now.","start":118.34,"end":123.299995,"sentiment":"neutral","sentiment_score":0.3311377122170395}],"sentiment":"neutral","sentiment_score":0.1608745413429943,"num_words":81,"start":101.835,"end":123.299995},{"sentences":[{"text":"So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot.","start":123.299995,"end":127.995,"sentiment":"neutral","sentiment_score":0.27414310688064214},{"text":"Okay?","start":127.995,"end":128.495,"sentiment":"neutral","sentiment_score":0.2545625865459442},{"text":"Will do.","start":132.075,"end":132.395,"sentiment":"positive","sentiment_score":0.5923065841197968},{"text":"I'll give you a call shortly.","start":132.395,"end":133.435,"sentiment":"positive","sentiment_score":0.3673641135295232},{"text":"Thanks so much, Angela.","start":133.435,"end":134.395,"sentiment":"positive","sentiment_score":0.791637733578682}],"sentiment":"positive","sentiment_score":0.36961519455208497,"num_words":34,"start":123.299995,"end":134.395},{"sentences":[{"text":"Won't be long.","start":134.395,"end":135.275,"sentiment":"neutral","sentiment_score":0.16818697253863016},{"text":"Thank you.","start":135.275,"end":135.755,"sentiment":"positive","sentiment_score":0.6697815954685211},{"text":"Bye.","start":135.755,"end":136.255,"sentiment":"neutral","sentiment_score":-0.09774962067604064}],"sentiment":"neutral","sentiment_score":0.2910624146461487,"num_words":6,"start":134.395,"end":136.255}]}}]},{"alternatives":[{"transcript":"Hello? I'm good. Thank you. How are you? For me, yes. Sergio's on his way home. Hopefully, he'll get here by about 04:40, I'm hoping. Yeah. It was. It was. But we just had a couple of questions in regards to investment and our options in regards to our super and stuff. So we just wanted to find out, and that's why yeah. And go through that what our options are. Yeah. Yes. Yes. Yeah. Yeah. If you've got time. Yeah. Absolutely. No. No. That's fine. No. Because I understand it's hard to like, you get booked out very quickly. So yeah. No. If that's if you've got that availability, absolutely. Mhmm. Mhmm. Yeah. That'll be great. That'll be great. Excellent. Yep. That'll be great. I'll talk to you at 04:30. Thank you. Okay. Bye bye.","confidence":0.9951172,"words":[{"word":"hello","start":1.1999999,"end":1.6999999,"confidence":0.83618164,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.0485076904296875},{"word":"i'm","start":6.8799996,"end":7.12,"confidence":0.96118164,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.6800141334533691},{"word":"good","start":7.12,"end":7.2799997,"confidence":0.99902344,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.7333084940910339},{"word":"thank","start":7.2799997,"end":7.52,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7947840690612793},{"word":"you","start":7.52,"end":7.6,"confidence":0.99902344,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.707934558391571},{"word":"how","start":7.6,"end":7.8399997,"confidence":0.97509766,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.46482014656066895},{"word":"are","start":7.8399997,"end":7.9199996,"confidence":1.0,"punctuated_word":"are","sentiment":"positive","sentiment_score":0.4272302985191345},{"word":"you","start":7.9199996,"end":8.42,"confidence":0.99902344,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.48978906869888306},{"word":"for","start":17.815,"end":17.975,"confidence":0.77441406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.13394080102443695},{"word":"me","start":17.975,"end":18.215,"confidence":0.9511719,"punctuated_word":"me,","sentiment":"neutral","sentiment_score":0.1436660885810852},{"word":"yes","start":18.215,"end":18.695,"confidence":0.79125977,"punctuated_word":"yes.","sentiment":"neutral","sentiment_score":0.21448060870170593},{"word":"sergio's","start":18.695,"end":19.095,"confidence":0.7338867,"punctuated_word":"Sergio's","sentiment":"neutral","sentiment_score":0.19220346212387085},{"word":"on","start":19.095,"end":19.255,"confidence":0.9980469,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.2608938217163086},{"word":"his","start":19.255,"end":19.494999,"confidence":1.0,"punctuated_word":"his","sentiment":"neutral","sentiment_score":0.22579027712345123},{"word":"way","start":19.494999,"end":19.814999,"confidence":0.99902344,"punctuated_word":"way","sentiment":"neutral","sentiment_score":0.313970148563385},{"word":"home","start":19.814999,"end":20.314999,"confidence":0.99902344,"punctuated_word":"home.","sentiment":"neutral","sentiment_score":0.23341324925422668},{"word":"hopefully","start":21.735,"end":22.215,"confidence":0.94799805,"punctuated_word":"Hopefully,","sentiment":"neutral","sentiment_score":0.19586873054504397},{"word":"he'll","start":22.215,"end":22.455,"confidence":0.9890137,"punctuated_word":"he'll","sentiment":"neutral","sentiment_score":0.20443271100521088},{"word":"get","start":22.455,"end":22.695,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.18578694760799408},{"word":"here","start":22.695,"end":22.855,"confidence":0.9633789,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.215376615524292},{"word":"by","start":22.855,"end":23.095,"confidence":0.9980469,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.16896414756774902},{"word":"about","start":23.095,"end":23.595,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.14966832101345062},{"word":"04:40","start":24.695,"end":25.915,"confidence":0.96118164,"punctuated_word":"04:40,","sentiment":"neutral","sentiment_score":0.216466024518013},{"word":"i'm","start":26.855,"end":27.095,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.15155029296875},{"word":"hoping","start":27.095,"end":27.595,"confidence":0.99902344,"punctuated_word":"hoping.","sentiment":"neutral","sentiment_score":0.17018896341323853},{"word":"yeah","start":46.105,"end":46.505,"confidence":0.77905273,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.06957506388425827},{"word":"it","start":46.505,"end":46.825,"confidence":0.9951172,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.0982351005077362},{"word":"was","start":46.825,"end":47.065002,"confidence":0.97680664,"punctuated_word":"was.","sentiment":"neutral","sentiment_score":0.09362910687923431},{"word":"it","start":47.065002,"end":47.225002,"confidence":0.99121094,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.09601455926895142},{"word":"was","start":47.225002,"end":47.465,"confidence":0.92163086,"punctuated_word":"was.","sentiment":"neutral","sentiment_score":0.08240509778261185},{"word":"but","start":47.465,"end":47.625,"confidence":0.46875,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.008186861872673035},{"word":"we","start":47.625,"end":47.785,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0077519491314888},{"word":"just","start":47.785,"end":48.025,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.009039036929607391},{"word":"had","start":48.025,"end":48.185,"confidence":0.99902344,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.013786979019641876},{"word":"a","start":48.185,"end":48.265,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.010338909924030304},{"word":"couple","start":48.265,"end":48.585,"confidence":1.0,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":-0.00044896453619003296},{"word":"of","start":48.585,"end":49.085,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008293692022562027},{"word":"questions","start":49.385002,"end":49.885002,"confidence":0.8881836,"punctuated_word":"questions","sentiment":"neutral","sentiment_score":0.03561805561184883},{"word":"in","start":49.945,"end":50.185,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.023173727095127106},{"word":"regards","start":50.185,"end":50.585,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.023434296250343323},{"word":"to","start":50.585,"end":50.985,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04397496208548546},{"word":"investment","start":50.985,"end":51.485,"confidence":0.9741211,"punctuated_word":"investment","sentiment":"neutral","sentiment_score":0.017983149737119675},{"word":"and","start":52.505,"end":52.745,"confidence":0.83203125,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04415687173604965},{"word":"our","start":52.745,"end":52.905,"confidence":0.69091797,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.047274813055992126},{"word":"options","start":52.905,"end":53.385002,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.03188216686248779},{"word":"in","start":53.385002,"end":53.545,"confidence":0.9819336,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.04357368126511574},{"word":"regards","start":53.545,"end":53.945,"confidence":0.9980469,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.043458789587020874},{"word":"to","start":53.945,"end":54.105,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06649516522884369},{"word":"our","start":54.105,"end":54.345,"confidence":0.9941406,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.047793835401535034},{"word":"super","start":54.345,"end":54.665,"confidence":0.94970703,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.07536710053682327},{"word":"and","start":54.665,"end":54.905,"confidence":0.99316406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06056905910372734},{"word":"stuff","start":54.905,"end":55.405,"confidence":0.8713379,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":0.04343279451131821},{"word":"so","start":55.465,"end":55.625,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.03471258282661438},{"word":"we","start":55.625,"end":55.785,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03192087635397911},{"word":"just","start":55.785,"end":56.025,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.020096126943826675},{"word":"wanted","start":56.025,"end":56.345,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.02250046283006668},{"word":"to","start":56.345,"end":56.845,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0526873879134655},{"word":"find","start":57.145,"end":57.465,"confidence":0.9902344,"punctuated_word":"find","sentiment":"neutral","sentiment_score":0.06320852041244507},{"word":"out","start":57.465,"end":57.965,"confidence":0.7137451,"punctuated_word":"out,","sentiment":"neutral","sentiment_score":0.04888498783111572},{"word":"and","start":58.73,"end":58.969997,"confidence":0.9902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06774629652500153},{"word":"that's","start":58.969997,"end":59.21,"confidence":0.91308594,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.05222679302096367},{"word":"why","start":59.21,"end":59.449997,"confidence":0.63916016,"punctuated_word":"why","sentiment":"neutral","sentiment_score":0.046082012355327606},{"word":"yeah","start":59.53,"end":59.85,"confidence":0.96655273,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.09026648104190826},{"word":"and","start":59.85,"end":60.01,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.07736297696828842},{"word":"go","start":60.01,"end":60.17,"confidence":0.9921875,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.09031674265861513},{"word":"through","start":60.17,"end":60.41,"confidence":1.0,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.11353550851345062},{"word":"that","start":60.41,"end":60.73,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.13343799114227295},{"word":"what","start":60.73,"end":60.89,"confidence":0.55029297,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.09828075021505356},{"word":"our","start":60.89,"end":61.129997,"confidence":0.9951172,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.10324753075838088},{"word":"options","start":61.129997,"end":61.609997,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":0.05168455094099045},{"word":"are","start":61.609997,"end":62.01,"confidence":0.99316406,"punctuated_word":"are.","sentiment":"neutral","sentiment_score":0.08231913298368454},{"word":"yeah","start":62.01,"end":62.51,"confidence":0.9975586,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.15321987867355347},{"word":"yes","start":71.555,"end":72.034996,"confidence":0.92163086,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.13426217436790466},{"word":"yes","start":72.034996,"end":72.534996,"confidence":0.9975586,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12588250637054443},{"word":"yeah","start":84.02,"end":84.34,"confidence":0.89404297,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.02107464149594307},{"word":"yeah","start":84.34,"end":84.659996,"confidence":0.9980469,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01878533512353897},{"word":"if","start":84.659996,"end":84.82,"confidence":0.99609375,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.012044338509440422},{"word":"you've","start":84.82,"end":85.06,"confidence":0.99365234,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.012739784084260464},{"word":"got","start":85.06,"end":85.38,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.011543290689587591},{"word":"time","start":85.38,"end":85.7,"confidence":0.9108887,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.009989593178033829},{"word":"yeah","start":85.7,"end":86.1,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.016687842085957527},{"word":"absolutely","start":86.1,"end":86.6,"confidence":0.9995117,"punctuated_word":"Absolutely.","sentiment":"neutral","sentiment_score":0.09246031939983368},{"word":"no","start":87.54,"end":87.78,"confidence":0.99658203,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.006588129326701164},{"word":"no","start":87.78,"end":88.02,"confidence":0.9980469,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.02069486677646637},{"word":"that's","start":88.02,"end":88.34,"confidence":0.99853516,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.04144381731748581},{"word":"fine","start":88.34,"end":88.82,"confidence":0.9980469,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.06409865617752075},{"word":"no","start":88.82,"end":89.06,"confidence":0.98413086,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.059064995497465134},{"word":"because","start":89.06,"end":89.22,"confidence":0.9921875,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07675350457429886},{"word":"i","start":89.22,"end":89.38,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.05376788228750229},{"word":"understand","start":89.38,"end":89.86,"confidence":0.9951172,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.0686752200126648},{"word":"it's","start":89.86,"end":90.02,"confidence":0.7487793,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.08811454474925995},{"word":"hard","start":90.02,"end":90.259995,"confidence":0.9921875,"punctuated_word":"hard","sentiment":"neutral","sentiment_score":-0.13075163960456848},{"word":"to","start":90.259995,"end":90.579994,"confidence":0.9770508,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10670693963766098},{"word":"like","start":90.74,"end":90.979996,"confidence":0.9724121,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.11623689532279968},{"word":"you","start":90.979996,"end":91.22,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.12412512302398682},{"word":"get","start":91.22,"end":91.54,"confidence":0.99609375,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.14471778273582458},{"word":"booked","start":91.54,"end":91.86,"confidence":0.87841797,"punctuated_word":"booked","sentiment":"neutral","sentiment_score":-0.1540318876504898},{"word":"out","start":91.86,"end":92.1,"confidence":0.88720703,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.1611565351486206},{"word":"very","start":92.1,"end":92.42,"confidence":0.99902344,"punctuated_word":"very","sentiment":"neutral","sentiment_score":-0.14049223065376282},{"word":"quickly","start":92.42,"end":92.92,"confidence":0.9609375,"punctuated_word":"quickly.","sentiment":"neutral","sentiment_score":-0.1083465963602066},{"word":"so","start":92.979996,"end":93.14,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02090974524617195},{"word":"yeah","start":93.299995,"end":93.46,"confidence":0.9980469,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.021042754873633385},{"word":"no","start":93.46,"end":93.78,"confidence":0.9880371,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.018227118998765945},{"word":"if","start":93.78,"end":94.02,"confidence":0.71240234,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.02697164937853813},{"word":"that's","start":94.02,"end":94.42,"confidence":0.97143555,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.06815622746944427},{"word":"if","start":94.659996,"end":94.82,"confidence":0.9951172,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.07516515254974365},{"word":"you've","start":94.82,"end":95.06,"confidence":0.75512695,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":0.05168969929218292},{"word":"got","start":95.06,"end":95.22,"confidence":1.0,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.034069404006004333},{"word":"that","start":95.22,"end":95.38,"confidence":0.97314453,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.15898796916007996},{"word":"availability","start":95.38,"end":95.88,"confidence":0.88964844,"punctuated_word":"availability,","sentiment":"neutral","sentiment_score":0.1702961623668671},{"word":"absolutely","start":96.1,"end":96.6,"confidence":0.99853516,"punctuated_word":"absolutely.","sentiment":"neutral","sentiment_score":0.21313387155532837},{"word":"mhmm","start":105.295,"end":105.795,"confidence":0.98168945,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.07483924925327301},{"word":"mhmm","start":109.615,"end":110.115,"confidence":0.9328613,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.10607026517391203},{"word":"yeah","start":118.53,"end":118.77,"confidence":0.86450195,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0946335792541504},{"word":"that'll","start":118.77,"end":119.09,"confidence":0.95336914,"punctuated_word":"That'll","sentiment":"positive","sentiment_score":0.36933088302612305},{"word":"be","start":119.09,"end":119.25,"confidence":0.9980469,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.4026757776737213},{"word":"great","start":119.25,"end":119.729996,"confidence":0.9289551,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.6358146667480469},{"word":"that'll","start":119.729996,"end":120.229996,"confidence":0.49145508,"punctuated_word":"That'll","sentiment":"positive","sentiment_score":0.5704747438430786},{"word":"be","start":120.369995,"end":120.61,"confidence":0.9760742,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.5544757843017578},{"word":"great","start":120.61,"end":121.11,"confidence":0.99658203,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.5647919178009033},{"word":"excellent","start":128.305,"end":128.805,"confidence":0.9926758,"punctuated_word":"Excellent.","sentiment":"positive","sentiment_score":0.6029608249664307},{"word":"yep","start":128.865,"end":129.265,"confidence":0.99853516,"punctuated_word":"Yep.","sentiment":"positive","sentiment_score":0.4552522301673889},{"word":"that'll","start":129.265,"end":129.585,"confidence":0.9970703,"punctuated_word":"That'll","sentiment":"positive","sentiment_score":0.6787741184234619},{"word":"be","start":129.585,"end":129.825,"confidence":1.0,"punctuated_word":"be","sentiment":"positive","sentiment_score":0.6971927881240845},{"word":"great","start":129.825,"end":130.065,"confidence":0.9995117,"punctuated_word":"great.","sentiment":"positive","sentiment_score":0.669167160987854},{"word":"i'll","start":130.065,"end":130.305,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.19915889203548431},{"word":"talk","start":130.305,"end":130.545,"confidence":1.0,"punctuated_word":"talk","sentiment":"neutral","sentiment_score":0.20049749314785004},{"word":"to","start":130.545,"end":130.705,"confidence":0.99609375,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.16723626852035522},{"word":"you","start":130.705,"end":130.785,"confidence":0.9819336,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1763550043106079},{"word":"at","start":130.785,"end":130.865,"confidence":0.9941406,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.09257184714078905},{"word":"04:30","start":130.865,"end":131.585,"confidence":1.0,"punctuated_word":"04:30.","sentiment":"neutral","sentiment_score":0.08033023774623871},{"word":"thank","start":131.585,"end":131.825,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8140060901641846},{"word":"you","start":131.825,"end":132.325,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.7858536243438721},{"word":"okay","start":134.225,"end":134.705,"confidence":0.9350586,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.3920789659023285},{"word":"bye","start":134.705,"end":134.945,"confidence":1.0,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.14369654655456543},{"word":"bye","start":134.945,"end":135.445,"confidence":0.99658203,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2188311070203781}],"paragraphs":{"transcript":"\nHello? I'm good. Thank you. How are you? For me, yes.\n\nSergio's on his way home. Hopefully, he'll get here by about 04:40, I'm hoping. Yeah. It was. It was.\n\nBut we just had a couple of questions in regards to investment and our options in regards to our super and stuff. So we just wanted to find out, and that's why yeah. And go through that what our options are. Yeah. Yes.\n\nYes. Yeah. Yeah. If you've got time. Yeah.\n\nAbsolutely. No. No. That's fine. No.\n\nBecause I understand it's hard to like, you get booked out very quickly. So yeah. No. If that's if you've got that availability, absolutely. Mhmm.\n\nMhmm. Yeah. That'll be great. That'll be great. Excellent.\n\nYep. That'll be great. I'll talk to you at 04:30. Thank you. Okay.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.0485076904296875},{"text":"I'm good.","start":6.8799996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.7066613137722015},{"text":"Thank you.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.7513593137264252},{"text":"How are you?","start":7.6,"end":8.42,"sentiment":"positive","sentiment_score":0.4606131712595622},{"text":"For me, yes.","start":17.815,"end":18.695,"sentiment":"neutral","sentiment_score":0.16402916610240936}],"sentiment":"positive","sentiment_score":0.4398614506829869,"num_words":11,"start":1.1999999,"end":18.695},{"sentences":[{"text":"Sergio's on his way home.","start":18.695,"end":20.314999,"sentiment":"neutral","sentiment_score":0.24525419175624846},{"text":"Hopefully, he'll get here by about 04:40, I'm hoping.","start":21.735,"end":27.595,"sentiment":"neutral","sentiment_score":0.18425586157374912},{"text":"Yeah.","start":46.105,"end":46.505,"sentiment":"neutral","sentiment_score":0.06957506388425827},{"text":"It was.","start":46.505,"end":47.065002,"sentiment":"neutral","sentiment_score":0.09593210369348526},{"text":"It was.","start":47.065002,"end":47.465,"sentiment":"neutral","sentiment_score":0.08920982852578163}],"sentiment":"neutral","sentiment_score":0.1749701390140935,"num_words":19,"start":18.695,"end":47.465},{"sentences":[{"text":"But we just had a couple of questions in regards to investment and our options in regards to our super and stuff.","start":47.465,"end":55.405,"sentiment":"neutral","sentiment_score":0.029036685485731472},{"text":"So we just wanted to find out, and that's why yeah.","start":55.465,"end":59.85,"sentiment":"neutral","sentiment_score":0.04821204800497402},{"text":"And go through that what our options are.","start":59.85,"end":62.01,"sentiment":"neutral","sentiment_score":0.09377314802259207},{"text":"Yeah.","start":62.01,"end":62.51,"sentiment":"neutral","sentiment_score":0.15321987867355347},{"text":"Yes.","start":71.555,"end":72.034996,"sentiment":"neutral","sentiment_score":0.13426217436790466}],"sentiment":"neutral","sentiment_score":0.05132108944100003,"num_words":43,"start":47.465,"end":72.034996},{"sentences":[{"text":"Yes.","start":72.034996,"end":72.534996,"sentiment":"neutral","sentiment_score":0.12588250637054443},{"text":"Yeah.","start":84.02,"end":84.34,"sentiment":"neutral","sentiment_score":0.02107464149594307},{"text":"Yeah.","start":84.34,"end":84.659996,"sentiment":"neutral","sentiment_score":0.01878533512353897},{"text":"If you've got time.","start":84.659996,"end":85.7,"sentiment":"neutral","sentiment_score":0.011579251615330577},{"text":"Yeah.","start":85.7,"end":86.1,"sentiment":"neutral","sentiment_score":0.016687842085957527}],"sentiment":"neutral","sentiment_score":0.02859341644216329,"num_words":8,"start":72.034996,"end":86.1},{"sentences":[{"text":"Absolutely.","start":86.1,"end":86.6,"sentiment":"neutral","sentiment_score":0.09246031939983368},{"text":"No.","start":87.54,"end":87.78,"sentiment":"neutral","sentiment_score":-0.006588129326701164},{"text":"No.","start":87.78,"end":88.02,"sentiment":"neutral","sentiment_score":-0.02069486677646637},{"text":"That's fine.","start":88.02,"end":88.82,"sentiment":"neutral","sentiment_score":0.05277123674750328},{"text":"No.","start":88.82,"end":89.06,"sentiment":"neutral","sentiment_score":-0.059064995497465134}],"sentiment":"neutral","sentiment_score":0.018609133549034595,"num_words":6,"start":86.1,"end":89.06},{"sentences":[{"text":"Because I understand it's hard to like, you get booked out very quickly.","start":89.06,"end":92.92,"sentiment":"neutral","sentiment_score":-0.11337513705858818},{"text":"So yeah.","start":92.979996,"end":93.46,"sentiment":"neutral","sentiment_score":-0.020976250059902668},{"text":"No.","start":93.46,"end":93.78,"sentiment":"neutral","sentiment_score":-0.018227118998765945},{"text":"If that's if you've got that availability, absolutely.","start":93.78,"end":96.6,"sentiment":"neutral","sentiment_score":0.09980876697227359},{"text":"Mhmm.","start":105.295,"end":105.795,"sentiment":"neutral","sentiment_score":0.07483924925327301}],"sentiment":"neutral","sentiment_score":-0.026429880633950232,"num_words":25,"start":89.06,"end":105.795},{"sentences":[{"text":"Mhmm.","start":109.615,"end":110.115,"sentiment":"neutral","sentiment_score":0.10607026517391203},{"text":"Yeah.","start":118.53,"end":118.77,"sentiment":"neutral","sentiment_score":0.0946335792541504},{"text":"That'll be great.","start":118.77,"end":119.729996,"sentiment":"positive","sentiment_score":0.46927377581596375},{"text":"That'll be great.","start":119.729996,"end":121.11,"sentiment":"positive","sentiment_score":0.5632474819819132},{"text":"Excellent.","start":128.305,"end":128.805,"sentiment":"positive","sentiment_score":0.6029608249664307}],"sentiment":"positive","sentiment_score":0.43346982697645825,"num_words":9,"start":109.615,"end":128.805},{"sentences":[{"text":"Yep.","start":128.865,"end":129.265,"sentiment":"positive","sentiment_score":0.4552522301673889},{"text":"That'll be great.","start":129.265,"end":130.065,"sentiment":"positive","sentiment_score":0.6817113558451334},{"text":"I'll talk to you at 04:30.","start":130.065,"end":131.585,"sentiment":"neutral","sentiment_score":0.15269162381688753},{"text":"Thank you.","start":131.585,"end":132.325,"sentiment":"positive","sentiment_score":0.7999298572540283},{"text":"Okay.","start":134.225,"end":134.705,"sentiment":"positive","sentiment_score":0.3920789659023285}],"sentiment":"positive","sentiment_score":0.4160365170011154,"num_words":13,"start":128.865,"end":134.705},{"sentences":[{"text":"Bye bye.","start":134.705,"end":135.445,"sentiment":"neutral","sentiment_score":0.18126382678747177}],"sentiment":"neutral","sentiment_score":0.18126382678747177,"num_words":2,"start":134.705,"end":135.445}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi, Angela. It's Dana from Okey Financial. How are you this afternoon?\n\nChannel 1: I'm good. Thank you. How are you?\n\nChannel 0: I'm very well. Thank you. Thanks for asking. I had yourself answered. You're both looking to go through your annual reviews this afternoon?\n\nIs now still a good time for you both?\n\nChannel 1: For me, yes. Sergio's on his way home.\n\nChannel 0: Okay.\n\nChannel 1: Hopefully, he'll get here by about 04:40, I'm hoping.\n\nChannel 0: Okay. No. That's okay. Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself? Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well.\n\nIs it sort of a conversation you'd like to have with the two of you? Or\n\nChannel 1: Yeah. It was. It was. But we just had a\n\nChannel 0: Yeah.\n\nChannel 1: couple of questions in regards to investment and our options in regards to our super and stuff. So we just\n\nChannel 0: Yeah.\n\nChannel 1: wanted to find out,\n\nChannel 0: Go through\n\nChannel 1: and\n\nChannel 0: that.\n\nChannel 1: that's why\n\nChannel 0: Yeah.\n\nChannel 1: yeah. And go through that what our options are. Yeah.\n\nChannel 0: Yeah. Absolutely. More than happy to go through and chat to you about it. You said that he should be home by about 04:30, forty. Is that right?\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah. Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home. Does that work for you, or\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: did\n\nChannel 1: If\n\nChannel 0: you\n\nChannel 1: you've got\n\nChannel 0: need\n\nChannel 1: time.\n\nChannel 0: a later\n\nChannel 1: Yeah.\n\nChannel 0: appointment?\n\nChannel 1: Absolutely.\n\nChannel 0: Yeah.\n\nChannel 1: No. No.\n\nChannel 0: That's\n\nChannel 1: That's\n\nChannel 0: okay.\n\nChannel 1: fine. No. Because I understand it's hard to like, you get booked out very quickly. So yeah. No.\n\nIf\n\nChannel 0: Absolutely.\n\nChannel 1: that's if you've got\n\nChannel 0: Yep.\n\nChannel 1: that availability, absolutely.\n\nChannel 0: Yeah. Not a problem at all. So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there. I'll give you a call about 03:30 or just after if you like.\n\nChannel 1: Mhmm.\n\nChannel 0: We can go through the annual review. We can start going through your things then, and then, hopefully,\n\nChannel 1: Mhmm.\n\nChannel 0: Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together. Does that sound okay? Or\n\nChannel 1: Yeah.\n\nChannel 0: that way\n\nChannel 1: That'll be\n\nChannel 0: because,\n\nChannel 1: great. That'll\n\nChannel 0: realistically,\n\nChannel 1: be\n\nChannel 0: I\n\nChannel 1: great.\n\nChannel 0: could complete it by then just if I go through things now. So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot. Okay?\n\nChannel 1: Excellent. Yep. That'll be great. I'll talk to you at 04:30. Thank you.\n\nChannel 0: Will do. I'll give you a call shortly. Thanks so much, Angela.\n\nChannel 1: Okay.\n\nChannel 0: Won't be\n\nChannel 1: Bye\n\nChannel 0: long.\n\nChannel 1: bye.\n\nChannel 0: Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":1.1999999,"end":1.6999999,"sentiment":"neutral","sentiment_score":0.0485076904296875}],"sentiment":"neutral","sentiment_score":0.0485076904296875,"channel":1,"num_words":1,"start":1.1999999,"end":1.6999999},{"sentences":[{"text":"Hi, Angela.","start":2.96,"end":3.6799998,"sentiment":"neutral","sentiment_score":0.22991157323122025},{"text":"It's Dana from Okey Financial.","start":3.6799998,"end":5.2999997,"sentiment":"neutral","sentiment_score":0.26078180968761444},{"text":"How are you this afternoon?","start":5.3599997,"end":6.5,"sentiment":"positive","sentiment_score":0.3472445785999298}],"sentiment":"neutral","sentiment_score":0.29166292399168015,"channel":0,"num_words":12,"start":2.96,"end":6.5},{"sentences":[{"text":"I'm good.","start":6.8799996,"end":7.2799997,"sentiment":"positive","sentiment_score":0.7066613137722015},{"text":"Thank you.","start":7.2799997,"end":7.6,"sentiment":"positive","sentiment_score":0.7513593137264252},{"text":"How are you?","start":7.6,"end":8.42,"sentiment":"positive","sentiment_score":0.4606131712595622}],"sentiment":"positive","sentiment_score":0.6139829669679914,"channel":1,"num_words":7,"start":6.8799996,"end":8.42},{"sentences":[{"text":"I'm very well.","start":8.639999,"end":9.5199995,"sentiment":"positive","sentiment_score":0.6890393296877543},{"text":"Thank you.","start":9.5199995,"end":9.92,"sentiment":"positive","sentiment_score":0.7545735836029053},{"text":"Thanks for asking.","start":9.92,"end":10.8,"sentiment":"positive","sentiment_score":0.7130477428436279},{"text":"I had yourself answered.","start":10.8,"end":12.08,"sentiment":"neutral","sentiment_score":0.27298981696367264},{"text":"You're both looking to go through your annual reviews this afternoon?","start":12.08,"end":15.264999,"sentiment":"neutral","sentiment_score":0.221568687395616}],"sentiment":"positive","sentiment_score":0.40194013973940973,"channel":0,"num_words":23,"start":8.639999,"end":15.264999},{"sentences":[{"text":"Is now still a good time for you both?","start":15.264999,"end":17.205,"sentiment":"positive","sentiment_score":0.3582310610347324}],"sentiment":"positive","sentiment_score":0.3582310610347324,"channel":0,"num_words":9,"start":15.264999,"end":17.205},{"sentences":[{"text":"For me, yes.","start":17.815,"end":18.695,"sentiment":"neutral","sentiment_score":0.16402916610240936},{"text":"Sergio's on his way home.","start":18.695,"end":20.314999,"sentiment":"neutral","sentiment_score":0.24525419175624846}],"sentiment":"neutral","sentiment_score":0.2147948071360588,"channel":1,"num_words":8,"start":17.815,"end":20.314999},{"sentences":[{"text":"Okay.","start":21.105,"end":21.605,"sentiment":"neutral","sentiment_score":0.20176011323928833}],"sentiment":"neutral","sentiment_score":0.20176011323928833,"channel":0,"num_words":1,"start":21.105,"end":21.605},{"sentences":[{"text":"Hopefully, he'll get here by about 04:40, I'm hoping.","start":21.735,"end":27.595,"sentiment":"neutral","sentiment_score":0.18425586157374912}],"sentiment":"neutral","sentiment_score":0.18425586157374912,"channel":1,"num_words":9,"start":21.735,"end":27.595},{"sentences":[{"text":"Okay.","start":27.425,"end":27.925,"sentiment":"neutral","sentiment_score":0.020784327760338783},{"text":"No.","start":28.145,"end":28.384998,"sentiment":"neutral","sentiment_score":-0.11793512105941772},{"text":"That's okay.","start":28.384998,"end":29.025,"sentiment":"neutral","sentiment_score":-0.03294551558792591},{"text":"Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself?","start":29.025,"end":37.11,"sentiment":"neutral","sentiment_score":-0.011325821182254003},{"text":"Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well.","start":37.329998,"end":42.37,"sentiment":"neutral","sentiment_score":0.03010972538454966}],"sentiment":"neutral","sentiment_score":0.002361135450914374,"channel":0,"num_words":58,"start":27.425,"end":42.37},{"sentences":[{"text":"Is it sort of a conversation you'd like to have with the two of you?","start":42.37,"end":45.535,"sentiment":"neutral","sentiment_score":0.0703940149396658},{"text":"Or","start":45.535,"end":46.035,"sentiment":"neutral","sentiment_score":0.02328714355826378}],"sentiment":"neutral","sentiment_score":0.06744983547832817,"channel":0,"num_words":16,"start":42.37,"end":46.035},{"sentences":[{"text":"Yeah.","start":46.105,"end":46.505,"sentiment":"neutral","sentiment_score":0.06957506388425827},{"text":"It was.","start":46.505,"end":47.065002,"sentiment":"neutral","sentiment_score":0.09593210369348526},{"text":"It was.","start":47.065002,"end":47.465,"sentiment":"neutral","sentiment_score":0.08920982852578163},{"text":"But we just had a","start":47.465,"end":48.265,"sentiment":"neutral","sentiment_score":-0.0034452229738235474}],"sentiment":"neutral","sentiment_score":0.04226328134536743,"channel":1,"num_words":10,"start":46.105,"end":48.265},{"sentences":[{"text":"Yeah.","start":48.255,"end":48.755,"sentiment":"neutral","sentiment_score":0.004634082317352295}],"sentiment":"neutral","sentiment_score":0.004634082317352295,"channel":0,"num_words":1,"start":48.255,"end":48.755},{"sentences":[{"text":"couple of questions in regards to investment and our options in regards to our super and stuff.","start":48.265,"end":55.405,"sentiment":"neutral","sentiment_score":0.03859018797383589},{"text":"So we just","start":55.465,"end":56.025,"sentiment":"neutral","sentiment_score":0.02890986204147339}],"sentiment":"neutral","sentiment_score":0.03713813908398152,"channel":1,"num_words":20,"start":48.265,"end":56.025},{"sentences":[{"text":"Yeah.","start":55.934998,"end":56.28,"sentiment":"neutral","sentiment_score":0.026682520285248756}],"sentiment":"neutral","sentiment_score":0.026682520285248756,"channel":0,"num_words":1,"start":55.934998,"end":56.28},{"sentences":[{"text":"wanted to find out,","start":56.025,"end":57.965,"sentiment":"neutral","sentiment_score":0.04682033974677324}],"sentiment":"neutral","sentiment_score":0.04682033974677324,"channel":1,"num_words":4,"start":56.025,"end":57.965},{"sentences":[{"text":"Go through","start":58.28,"end":58.76,"sentiment":"neutral","sentiment_score":0.06655115447938442}],"sentiment":"neutral","sentiment_score":0.06655115447938442,"channel":0,"num_words":2,"start":58.28,"end":58.76},{"sentences":[{"text":"and","start":58.73,"end":58.969997,"sentiment":"neutral","sentiment_score":0.06774629652500153}],"sentiment":"neutral","sentiment_score":0.06774629652500153,"channel":1,"num_words":1,"start":58.73,"end":58.969997},{"sentences":[{"text":"that.","start":58.76,"end":59.26,"sentiment":"neutral","sentiment_score":0.05853886157274246}],"sentiment":"neutral","sentiment_score":0.05853886157274246,"channel":0,"num_words":1,"start":58.76,"end":59.26},{"sentences":[{"text":"that's why","start":58.969997,"end":59.449997,"sentiment":"neutral","sentiment_score":0.04915440268814564}],"sentiment":"neutral","sentiment_score":0.04915440268814564,"channel":1,"num_words":2,"start":58.969997,"end":59.449997},{"sentences":[{"text":"Yeah.","start":59.48,"end":59.98,"sentiment":"neutral","sentiment_score":0.07812659442424774}],"sentiment":"neutral","sentiment_score":0.07812659442424774,"channel":0,"num_words":1,"start":59.48,"end":59.98},{"sentences":[{"text":"yeah.","start":59.53,"end":59.85,"sentiment":"neutral","sentiment_score":0.09026648104190826},{"text":"And go through that what our options are.","start":59.85,"end":62.01,"sentiment":"neutral","sentiment_score":0.09377314802259207},{"text":"Yeah.","start":62.01,"end":62.51,"sentiment":"neutral","sentiment_score":0.15321987867355347}],"sentiment":"neutral","sentiment_score":0.09936715438961982,"channel":1,"num_words":10,"start":59.53,"end":62.51},{"sentences":[{"text":"Yeah.","start":62.519997,"end":63.019997,"sentiment":"neutral","sentiment_score":0.269628643989563},{"text":"Absolutely.","start":63.079998,"end":63.579998,"sentiment":"positive","sentiment_score":0.5566411018371582},{"text":"More than happy to go through and chat to you about it.","start":63.8,"end":66.299995,"sentiment":"positive","sentiment_score":0.6935428529977798},{"text":"You said that he should be home by about 04:30, forty.","start":66.68,"end":70.215004,"sentiment":"neutral","sentiment_score":0.20933794162490152},{"text":"Is that right?","start":70.215004,"end":71.275,"sentiment":"neutral","sentiment_score":0.21872079372406006}],"sentiment":"positive","sentiment_score":0.432416561458792,"channel":0,"num_words":28,"start":62.519997,"end":71.275},{"sentences":[{"text":"Yes.","start":71.555,"end":72.034996,"sentiment":"neutral","sentiment_score":0.13426217436790466},{"text":"Yes.","start":72.034996,"end":72.534996,"sentiment":"neutral","sentiment_score":0.12588250637054443}],"sentiment":"neutral","sentiment_score":0.13007234036922455,"channel":1,"num_words":2,"start":71.555,"end":72.534996},{"sentences":[{"text":"Yeah.","start":72.535,"end":72.855,"sentiment":"neutral","sentiment_score":-0.04783354699611664},{"text":"Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home.","start":72.855,"end":82.615,"sentiment":"neutral","sentiment_score":0.03603734669128531},{"text":"Does that work for you, or","start":82.615,"end":84.235,"sentiment":"neutral","sentiment_score":0.03589999955147505}],"sentiment":"neutral","sentiment_score":0.034155236101812786,"channel":0,"num_words":45,"start":72.535,"end":84.235},{"sentences":[{"text":"Yeah.","start":84.02,"end":84.34,"sentiment":"neutral","sentiment_score":0.02107464149594307},{"text":"Yeah.","start":84.34,"end":84.659996,"sentiment":"neutral","sentiment_score":0.01878533512353897}],"sentiment":"neutral","sentiment_score":0.01992998830974102,"channel":1,"num_words":2,"start":84.02,"end":84.659996},{"sentences":[{"text":"did","start":84.46001,"end":84.700005,"sentiment":"neutral","sentiment_score":0.009892966598272324}],"sentiment":"neutral","sentiment_score":0.009892966598272324,"channel":0,"num_words":1,"start":84.46001,"end":84.700005},{"sentences":[{"text":"If","start":84.659996,"end":84.82,"sentiment":"neutral","sentiment_score":0.012044338509440422}],"sentiment":"neutral","sentiment_score":0.012044338509440422,"channel":1,"num_words":1,"start":84.659996,"end":84.82},{"sentences":[{"text":"you","start":84.700005,"end":85.200005,"sentiment":"neutral","sentiment_score":0.011994455009698868}],"sentiment":"neutral","sentiment_score":0.011994455009698868,"channel":0,"num_words":1,"start":84.700005,"end":85.200005},{"sentences":[{"text":"you've got","start":84.82,"end":85.38,"sentiment":"neutral","sentiment_score":0.012141537386924028}],"sentiment":"neutral","sentiment_score":0.012141537386924028,"channel":1,"num_words":2,"start":84.82,"end":85.38},{"sentences":[{"text":"need","start":85.340004,"end":85.5,"sentiment":"neutral","sentiment_score":0.006044353358447552}],"sentiment":"neutral","sentiment_score":0.006044353358447552,"channel":0,"num_words":1,"start":85.340004,"end":85.5},{"sentences":[{"text":"time.","start":85.38,"end":85.7,"sentiment":"neutral","sentiment_score":0.009989593178033829}],"sentiment":"neutral","sentiment_score":0.009989593178033829,"channel":1,"num_words":1,"start":85.38,"end":85.7},{"sentences":[{"text":"a later","start":85.5,"end":86.060005,"sentiment":"neutral","sentiment_score":0.011668119113892317}],"sentiment":"neutral","sentiment_score":0.011668119113892317,"channel":0,"num_words":2,"start":85.5,"end":86.060005},{"sentences":[{"text":"Yeah.","start":85.7,"end":86.1,"sentiment":"neutral","sentiment_score":0.016687842085957527}],"sentiment":"neutral","sentiment_score":0.016687842085957527,"channel":1,"num_words":1,"start":85.7,"end":86.1},{"sentences":[{"text":"appointment?","start":86.060005,"end":86.560005,"sentiment":"neutral","sentiment_score":0.03624032065272331}],"sentiment":"neutral","sentiment_score":0.03624032065272331,"channel":0,"num_words":1,"start":86.060005,"end":86.560005},{"sentences":[{"text":"Absolutely.","start":86.1,"end":86.6,"sentiment":"neutral","sentiment_score":0.09246031939983368}],"sentiment":"neutral","sentiment_score":0.09246031939983368,"channel":1,"num_words":1,"start":86.1,"end":86.6},{"sentences":[{"text":"Yeah.","start":87.420006,"end":87.82,"sentiment":"neutral","sentiment_score":0.038590047508478165}],"sentiment":"neutral","sentiment_score":0.038590047508478165,"channel":0,"num_words":1,"start":87.420006,"end":87.82},{"sentences":[{"text":"No.","start":87.54,"end":87.78,"sentiment":"neutral","sentiment_score":-0.006588129326701164},{"text":"No.","start":87.78,"end":88.02,"sentiment":"neutral","sentiment_score":-0.02069486677646637}],"sentiment":"neutral","sentiment_score":-0.013641498051583767,"channel":1,"num_words":2,"start":87.54,"end":88.02},{"sentences":[{"text":"That's","start":87.82,"end":88.14,"sentiment":"neutral","sentiment_score":-0.013711156323552132}],"sentiment":"neutral","sentiment_score":-0.013711156323552132,"channel":0,"num_words":1,"start":87.82,"end":88.14},{"sentences":[{"text":"That's","start":88.02,"end":88.34,"sentiment":"neutral","sentiment_score":0.04144381731748581}],"sentiment":"neutral","sentiment_score":0.04144381731748581,"channel":1,"num_words":1,"start":88.02,"end":88.34},{"sentences":[{"text":"okay.","start":88.14,"end":88.64,"sentiment":"neutral","sentiment_score":0.08838255703449249}],"sentiment":"neutral","sentiment_score":0.08838255703449249,"channel":0,"num_words":1,"start":88.14,"end":88.64},{"sentences":[{"text":"fine.","start":88.34,"end":88.82,"sentiment":"neutral","sentiment_score":0.06409865617752075},{"text":"No.","start":88.82,"end":89.06,"sentiment":"neutral","sentiment_score":-0.059064995497465134},{"text":"Because I understand it's hard to like, you get booked out very quickly.","start":89.06,"end":92.92,"sentiment":"neutral","sentiment_score":-0.11337513705858818},{"text":"So yeah.","start":92.979996,"end":93.46,"sentiment":"neutral","sentiment_score":-0.020976250059902668},{"text":"No.","start":93.46,"end":93.78,"sentiment":"neutral","sentiment_score":-0.018227118998765945}],"sentiment":"neutral","sentiment_score":-0.08494570778889789,"channel":1,"num_words":18,"start":88.34,"end":93.78},{"sentences":[{"text":"If","start":93.78,"end":94.02,"sentiment":"neutral","sentiment_score":0.02697164937853813}],"sentiment":"neutral","sentiment_score":0.02697164937853813,"channel":1,"num_words":1,"start":93.78,"end":94.02},{"sentences":[{"text":"Absolutely.","start":93.82,"end":94.32,"sentiment":"neutral","sentiment_score":0.052026402205228806}],"sentiment":"neutral","sentiment_score":0.052026402205228806,"channel":0,"num_words":1,"start":93.82,"end":94.32},{"sentences":[{"text":"that's if you've got","start":94.02,"end":95.22,"sentiment":"neutral","sentiment_score":0.057270120829343796}],"sentiment":"neutral","sentiment_score":0.057270120829343796,"channel":1,"num_words":4,"start":94.02,"end":95.22},{"sentences":[{"text":"Yep.","start":95.18,"end":95.68,"sentiment":"neutral","sentiment_score":0.0954187512397766}],"sentiment":"neutral","sentiment_score":0.0954187512397766,"channel":0,"num_words":1,"start":95.18,"end":95.68},{"sentences":[{"text":"that availability, absolutely.","start":95.22,"end":96.6,"sentiment":"neutral","sentiment_score":0.18080600102742514}],"sentiment":"neutral","sentiment_score":0.18080600102742514,"channel":1,"num_words":3,"start":95.22,"end":96.6},{"sentences":[{"text":"Yeah.","start":97.420006,"end":97.66,"sentiment":"neutral","sentiment_score":0.13141164183616638},{"text":"Not a problem at all.","start":97.66,"end":98.395004,"sentiment":"neutral","sentiment_score":0.23456087112426757},{"text":"So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there.","start":98.395004,"end":101.835,"sentiment":"neutral","sentiment_score":0.13897298648953438},{"text":"I'll give you a call about 03:30 or just after if you like.","start":101.835,"end":105.055,"sentiment":"neutral","sentiment_score":0.05693591271455471}],"sentiment":"neutral","sentiment_score":0.12368827160352315,"channel":0,"num_words":39,"start":97.420006,"end":105.055},{"sentences":[{"text":"Mhmm.","start":105.295,"end":105.795,"sentiment":"neutral","sentiment_score":0.07483924925327301}],"sentiment":"neutral","sentiment_score":0.07483924925327301,"channel":1,"num_words":1,"start":105.295,"end":105.795},{"sentences":[{"text":"We can go through the annual review.","start":105.435005,"end":107.115005,"sentiment":"neutral","sentiment_score":0.11237479214157377},{"text":"We can start going through your things then, and then, hopefully,","start":107.115005,"end":109.995,"sentiment":"neutral","sentiment_score":0.12389992719346826}],"sentiment":"neutral","sentiment_score":0.11941793022884263,"channel":0,"num_words":18,"start":105.435005,"end":109.995},{"sentences":[{"text":"Mhmm.","start":109.615,"end":110.115,"sentiment":"neutral","sentiment_score":0.10607026517391203}],"sentiment":"neutral","sentiment_score":0.10607026517391203,"channel":1,"num_words":1,"start":109.615,"end":110.115},{"sentences":[{"text":"Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together.","start":109.995,"end":117.159996,"sentiment":"neutral","sentiment_score":0.1318359806069306},{"text":"Does that sound okay?","start":117.21999,"end":118.34,"sentiment":"neutral","sentiment_score":0.12231549061834812},{"text":"Or","start":118.34,"end":118.579994,"sentiment":"neutral","sentiment_score":0.08640812337398529}],"sentiment":"neutral","sentiment_score":0.12930538008610407,"channel":0,"num_words":33,"start":109.995,"end":118.579994},{"sentences":[{"text":"Yeah.","start":118.53,"end":118.77,"sentiment":"neutral","sentiment_score":0.0946335792541504}],"sentiment":"neutral","sentiment_score":0.0946335792541504,"channel":1,"num_words":1,"start":118.53,"end":118.77},{"sentences":[{"text":"that way","start":118.579994,"end":119.14,"sentiment":"neutral","sentiment_score":0.11278882250189781}],"sentiment":"neutral","sentiment_score":0.11278882250189781,"channel":0,"num_words":2,"start":118.579994,"end":119.14},{"sentences":[{"text":"That'll be","start":118.77,"end":119.25,"sentiment":"positive","sentiment_score":0.3860033303499222}],"sentiment":"positive","sentiment_score":0.3860033303499222,"channel":1,"num_words":2,"start":118.77,"end":119.25},{"sentences":[{"text":"because,","start":119.21999,"end":119.71999,"sentiment":"positive","sentiment_score":0.44677484035491943}],"sentiment":"positive","sentiment_score":0.44677484035491943,"channel":0,"num_words":1,"start":119.21999,"end":119.71999},{"sentences":[{"text":"great.","start":119.25,"end":119.729996,"sentiment":"positive","sentiment_score":0.6358146667480469},{"text":"That'll","start":119.729996,"end":120.229996,"sentiment":"positive","sentiment_score":0.5704747438430786}],"sentiment":"positive","sentiment_score":0.6031447052955627,"channel":1,"num_words":2,"start":119.25,"end":120.229996},{"sentences":[{"text":"realistically,","start":119.85999,"end":120.35999,"sentiment":"positive","sentiment_score":0.5619351267814636}],"sentiment":"positive","sentiment_score":0.5619351267814636,"channel":0,"num_words":1,"start":119.85999,"end":120.35999},{"sentences":[{"text":"be","start":120.369995,"end":120.61,"sentiment":"positive","sentiment_score":0.5544757843017578}],"sentiment":"positive","sentiment_score":0.5544757843017578,"channel":1,"num_words":1,"start":120.369995,"end":120.61},{"sentences":[{"text":"I","start":120.579994,"end":120.74,"sentiment":"positive","sentiment_score":0.5576976537704468}],"sentiment":"positive","sentiment_score":0.5576976537704468,"channel":0,"num_words":1,"start":120.579994,"end":120.74},{"sentences":[{"text":"great.","start":120.61,"end":121.11,"sentiment":"positive","sentiment_score":0.5647919178009033}],"sentiment":"positive","sentiment_score":0.5647919178009033,"channel":1,"num_words":1,"start":120.61,"end":121.11},{"sentences":[{"text":"could complete it by then just if I go through things now.","start":120.74,"end":123.299995,"sentiment":"positive","sentiment_score":0.34017378588517505},{"text":"So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot.","start":123.299995,"end":127.995,"sentiment":"neutral","sentiment_score":0.27414310688064214},{"text":"Okay?","start":127.995,"end":128.495,"sentiment":"neutral","sentiment_score":0.2545625865459442}],"sentiment":"neutral","sentiment_score":0.29687215475475087,"channel":0,"num_words":34,"start":120.74,"end":128.495},{"sentences":[{"text":"Excellent.","start":128.305,"end":128.805,"sentiment":"positive","sentiment_score":0.6029608249664307},{"text":"Yep.","start":128.865,"end":129.265,"sentiment":"positive","sentiment_score":0.4552522301673889},{"text":"That'll be great.","start":129.265,"end":130.065,"sentiment":"positive","sentiment_score":0.6817113558451334},{"text":"I'll talk to you at 04:30.","start":130.065,"end":131.585,"sentiment":"neutral","sentiment_score":0.15269162381688753},{"text":"Thank you.","start":131.585,"end":132.325,"sentiment":"positive","sentiment_score":0.7999298572540283}],"sentiment":"positive","sentiment_score":0.43225819846758473,"channel":1,"num_words":13,"start":128.305,"end":132.325},{"sentences":[{"text":"Will do.","start":132.075,"end":132.395,"sentiment":"positive","sentiment_score":0.5923065841197968},{"text":"I'll give you a call shortly.","start":132.395,"end":133.435,"sentiment":"positive","sentiment_score":0.3673641135295232},{"text":"Thanks so much, Angela.","start":133.435,"end":134.395,"sentiment":"positive","sentiment_score":0.791637733578682}],"sentiment":"positive","sentiment_score":0.546279065310955,"channel":0,"num_words":12,"start":132.075,"end":134.395},{"sentences":[{"text":"Okay.","start":134.225,"end":134.705,"sentiment":"positive","sentiment_score":0.3920789659023285}],"sentiment":"positive","sentiment_score":0.3920789659023285,"channel":1,"num_words":1,"start":134.225,"end":134.705},{"sentences":[{"text":"Won't be","start":134.395,"end":134.875,"sentiment":"neutral","sentiment_score":0.14084381610155106}],"sentiment":"neutral","sentiment_score":0.14084381610155106,"channel":0,"num_words":2,"start":134.395,"end":134.875},{"sentences":[{"text":"Bye","start":134.705,"end":134.945,"sentiment":"neutral","sentiment_score":0.14369654655456543}],"sentiment":"neutral","sentiment_score":0.14369654655456543,"channel":1,"num_words":1,"start":134.705,"end":134.945},{"sentences":[{"text":"long.","start":134.875,"end":135.275,"sentiment":"neutral","sentiment_score":0.2228732854127884}],"sentiment":"neutral","sentiment_score":0.2228732854127884,"channel":0,"num_words":1,"start":134.875,"end":135.275},{"sentences":[{"text":"bye.","start":134.945,"end":135.445,"sentiment":"neutral","sentiment_score":0.2188311070203781}],"sentiment":"neutral","sentiment_score":0.2188311070203781,"channel":1,"num_words":1,"start":134.945,"end":135.445},{"sentences":[{"text":"Thank you.","start":135.275,"end":135.755,"sentiment":"positive","sentiment_score":0.6697815954685211},{"text":"Bye.","start":135.755,"end":136.255,"sentiment":"neutral","sentiment_score":-0.09774962067604064}],"sentiment":"positive","sentiment_score":0.4139378567536672,"channel":0,"num_words":3,"start":135.275,"end":136.255}]},"summary":{"result":"success","short":"The customer, Sergio, is on his way home and the agent, Dana, from Okey Financial is trying to schedule a call for the customer and their two other representatives to go through their annual reviews. Dana offers to call Sergio after the call to go through his side of things and discuss investment options. The call ends with Dana giving a call to Sergio after the call."},"intents":{"segments":[{"text":"You're both looking to go through your annual reviews this afternoon?","start_word":32,"end_word":42,"intents":[{"intent":"Schedule annual reviews","confidence_score":0.035439093}]},{"text":"Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home. Does that work for you, or Yeah.","start_word":229,"end_word":273,"intents":[{"intent":"Schedule call","confidence_score":0.32826668},{"intent":"Review and complete review","confidence_score":0.01200545}]},{"text":"So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot. Okay?","start_word":436,"end_word":457,"intents":[{"intent":"Ask questions","confidence_score":0.8993804}]}]},"sentiments":{"segments":[{"text":"Hello? Hi, Angela. It's Dana from Okey Financial.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.22495844960212708},{"text":"How are you this afternoon? I'm good. Thank you. How are you? I'm very well. Thank you. Thanks for asking.","start_word":8,"end_word":27,"sentiment":"positive","sentiment_score":0.6073268055915833},{"text":"I had yourself answered. You're both looking to go through your annual reviews this afternoon?","start_word":28,"end_word":42,"sentiment":"neutral","sentiment_score":0.22897423803806305},{"text":"Is now still a good time for you both?","start_word":43,"end_word":51,"sentiment":"positive","sentiment_score":0.3428630530834198},{"text":"For me, yes. Sergio's on his way home. Okay. Hopefully, he'll get here by about 04:40, I'm hoping. Okay. No. That's okay. Did you want me to maybe hold up and call back at about 04:30 to go through things, or are you happy if I just sort of go through things with yourself? Or what would you because it looked like you both sort of wanted to talk about investing outside of super as well. Is it sort of a conversation you'd like to have with the two of you? Or Yeah. It was. It was. But we just had a Yeah. couple of questions in regards to investment and our options in regards to our super and stuff. So we just Yeah. wanted to find out, Go through and that. that's why Yeah. yeah. And go through that what our options are. Yeah. Yeah.","start_word":52,"end_word":197,"sentiment":"neutral","sentiment_score":0.06509308516979218},{"text":"Absolutely. More than happy to go through and chat to you about it.","start_word":198,"end_word":210,"sentiment":"positive","sentiment_score":0.6722612380981445},{"text":"You said that he should be home by about 04:30, forty. Is that right? Yes. Yes. Yeah. Did you want me to give you a callback maybe at 04:30 just to kinda go through and say, yeah, and you review then, and then, hopefully, he'll be on his way, if not close to getting home. Does that work for you, or Yeah. Yeah. did If you you've got need time. a later Yeah. appointment? Absolutely. Yeah. No. No. That's That's okay. fine. No. Because I understand it's hard to like, you get booked out very quickly. So yeah. No. If Absolutely. that's if you've got Yep. that availability, absolutely. Yeah. Not a problem at all. So what I'll do is I'll let you go to have a good next sort of twenty odd minutes there. I'll give you a call about 03:30 or just after if you like. Mhmm. We can go through the annual review. We can start going through your things then, and then, hopefully, Mhmm. Sergio will come in partway through, and we'll be able to go through his side of it and talk about anything additional that you might wanna discuss together. Does that sound okay? Or Yeah.","start_word":211,"end_word":412,"sentiment":"neutral","sentiment_score":0.07868187771280213},{"text":"that way That'll be because, great. That'll realistically, be I great. could complete it by then just if I go through things now.","start_word":413,"end_word":435,"sentiment":"positive","sentiment_score":0.4186613857746124},{"text":"So it might be easier if you're both together, and then you can ask any questions you'd have together and whatnot. Okay?","start_word":436,"end_word":457,"sentiment":"neutral","sentiment_score":0.2693116366863251},{"text":"Excellent. Yep. That'll be great.","start_word":458,"end_word":462,"sentiment":"positive","sentiment_score":0.6039571166038513},{"text":"I'll talk to you at 04:30.","start_word":463,"end_word":468,"sentiment":"neutral","sentiment_score":0.14867877960205078},{"text":"Thank you. Will do. I'll give you a call shortly. Thanks so much, Angela. Okay.","start_word":469,"end_word":483,"sentiment":"positive","sentiment_score":0.5592049360275269},{"text":"Won't be Bye long. bye.","start_word":484,"end_word":488,"sentiment":"neutral","sentiment_score":0.18990060687065125},{"text":"Thank you. Bye.","start_word":489,"end_word":491,"sentiment":"positive","sentiment_score":0.5099375247955322}],"average":{"sentiment":"neutral","sentiment_score":0.1772437267356302}}}}