{"metadata":{"transaction_key":"deprecated","request_id":"019fc4ff-f02f-7513-bf19-ba648b2ad259","sha256":"2bf8c5e451efb643003f4e44c283c1a345351a5b18b8cc300320501552853063","created":"2026-08-03T00:22:16.285Z","duration":7.2719374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":17},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":17,"output_tokens":7}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Thank you. Is on the phone right now. Please leave a detailed mess","confidence":0.9921875,"words":[{"word":"thank","start":2.3999999,"end":2.6399999,"confidence":0.7709961,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.532168447971344},{"word":"you","start":2.6399999,"end":3.1399999,"confidence":0.99853516,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5398692488670349},{"word":"is","start":4.24,"end":4.48,"confidence":0.98291016,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.06846318393945694},{"word":"on","start":4.48,"end":4.72,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03777249902486801},{"word":"the","start":4.72,"end":4.7999997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1448475867509842},{"word":"phone","start":4.7999997,"end":5.12,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1049002856016159},{"word":"right","start":5.12,"end":5.2799997,"confidence":1.0,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.190383642911911},{"word":"now","start":5.2799997,"end":5.7799997,"confidence":0.9975586,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.22313256561756137},{"word":"please","start":5.8399997,"end":6.24,"confidence":0.9921875,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.7651914358139038},{"word":"leave","start":6.24,"end":6.3999996,"confidence":0.99609375,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.8019275665283203},{"word":"a","start":6.3999996,"end":6.56,"confidence":0.9707031,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.8464891910552979},{"word":"detailed","start":6.56,"end":6.96,"confidence":0.9863281,"punctuated_word":"detailed","sentiment":"negative","sentiment_score":-0.7913611531257629},{"word":"mess","start":6.96,"end":7.12,"confidence":0.3449707,"punctuated_word":"mess","sentiment":"negative","sentiment_score":-0.4317046701908112}],"paragraphs":{"transcript":"\nThank you. Is on the phone right now. Please leave a detailed mess","paragraphs":[{"sentences":[{"text":"Thank you.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5360188484191895},{"text":"Is on the phone right now.","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.12824996064106622},{"text":"Please leave a detailed mess","start":5.8399997,"end":7.12,"sentiment":"negative","sentiment_score":-0.7273348033428192}],"sentiment":"neutral","sentiment_score":-0.25647200644016266,"num_words":13,"start":2.3999999,"end":7.12}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Thank you. Is on the phone right now. Please leave a detailed mess","paragraphs":[{"sentences":[{"text":"Thank you.","start":2.3999999,"end":3.1399999,"sentiment":"positive","sentiment_score":0.5360188484191895},{"text":"Is on the phone right now.","start":4.24,"end":5.7799997,"sentiment":"neutral","sentiment_score":-0.12824996064106622},{"text":"Please leave a detailed mess","start":5.8399997,"end":7.12,"sentiment":"negative","sentiment_score":-0.7273348033428192}],"sentiment":"neutral","sentiment_score":-0.25647200644016266,"channel":1,"num_words":13,"start":2.3999999,"end":7.12}]},"summary":{"result":"success","short":"Thank you. Is on the phone right now. Please leave a detailed mess"},"intents":{"segments":[{"text":"Is on the phone right now.","start_word":2,"end_word":7,"intents":[{"intent":"Leave a detailed mess","confidence_score":0.17836255}]}]},"sentiments":{"segments":[{"text":"Thank you.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.5373023748397827},{"text":"Is on the phone right now.","start_word":2,"end_word":7,"sentiment":"neutral","sentiment_score":-0.1326369345188141},{"text":"Please leave a detailed mess","start_word":8,"end_word":12,"sentiment":"negative","sentiment_score":-0.8159474730491638}],"average":{"sentiment":"neutral","sentiment_score":-0.255580789902631}}}}