{"metadata":{"transaction_key":"deprecated","request_id":"019d75e7-004c-7241-8506-686ca7aa4ccf","sha256":"15883921e1ecffe8e9dd5cfaeb83c6eaba069fc4e16316c0ed05262013184779","created":"2026-04-10T05:39:28.232Z","duration":479.23193,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":1425,"output_tokens":130},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":1573},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":1569,"output_tokens":160}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Yeah. That's correct. Okay. May I ask your full address, please, for us to check? Mhmm. The freezer. Mhmm. Mhmm. Mhmm. Shop 3? Is that the unit number? Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Hello? Yes. Thank you for waiting. Is it C C 003? Because upon checking, there's no Shop 3 for the unit number. Okay. Hang on. Let me just check. Unit 3003. Okay. Okay. Hang on. Hello? Yes. Thank you for waiting. So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee of $300, which should be paid by the lot owner or the landlord. So Super Network will contact you directly for this. So just to explain, the new development charge is a one time fee applied to certain new property developments. It helps cover the cost of connecting, new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But if you are the owner property owner, then you will be the one responsible for paying it. Yeah. So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So have you tried to visit our website, which is airtel.net.a u? Mhmm. Yes. Mhmm. So since the address has been verified that it's available under Erida, yeah, you can proceed with ordering, signing up via the website. Then Sorry? Which which one? Okay. The standard one. Mhmm. Mhmm. Yeah. So if you select the twelve month contract, it has a free router, so no need for you to select a router. But if you want the like, an upgraded or more performance about the router, you can choose higher. Regard is it the landline, like a VoIP phone? We can provide the phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection. We can provide one, but it's really up to you if you want to get outside store. Yeah. Actually, it's we have phone available, but I'm not quite sure about the price of it as of the moment. Yeah. Mhmm. So if ever you will be ordering, the router is already preconfigured. So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box. If you'll if you can see the, like, the block box on your wall. The address. Yeah. Mhmm. Okay. I see. Yeah. That's it. I think they have to install it first for us to establish a connection. So once that equipment is Actually, we can do the appointment on our end by our end. One second. Mhmm. Yeah. That's correct. But mhmm. So you're saying that you there's still no network termination device at the area as of the moment? Mhmm. Okay. Yes. So if that's the case, we can just book the appointment by our end. Yeah. You're welcome. Have a great day. Bye.","confidence":0.9971865,"words":[{"word":"hello","start":1.12,"end":1.5999999,"confidence":0.9917636,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.23621000349521637},{"word":"good","start":1.5999999,"end":1.8399999,"confidence":0.99924576,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4868695139884949},{"word":"morning","start":1.8399999,"end":2.34,"confidence":0.9997858,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.5096430778503418},{"word":"this","start":2.56,"end":2.8,"confidence":0.9995364,"punctuated_word":"This","sentiment":"positive","sentiment_score":0.4367683529853821},{"word":"is","start":2.8,"end":2.96,"confidence":0.9983714,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4873116910457611},{"word":"maureen","start":2.96,"end":3.46,"confidence":0.75898975,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.5132317543029785},{"word":"from","start":3.52,"end":4.0,"confidence":0.9988405,"punctuated_word":"from","sentiment":"positive","sentiment_score":0.4996436834335327},{"word":"airtel","start":4.0,"end":4.48,"confidence":0.8374297,"punctuated_word":"Airtel","sentiment":"positive","sentiment_score":0.35352998971939087},{"word":"tech","start":4.48,"end":4.72,"confidence":0.95726794,"punctuated_word":"tech","sentiment":"positive","sentiment_score":0.4278090298175812},{"word":"support","start":4.72,"end":5.22,"confidence":0.9997965,"punctuated_word":"support.","sentiment":"positive","sentiment_score":0.455316424369812},{"word":"how","start":5.52,"end":5.7599998,"confidence":0.9995708,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.49782344698905945},{"word":"can","start":5.7599998,"end":6.0,"confidence":0.99991477,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.5410241484642029},{"word":"i","start":6.0,"end":6.08,"confidence":0.99867994,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.4650834798812866},{"word":"assist","start":6.08,"end":6.3199997,"confidence":0.9999403,"punctuated_word":"assist","sentiment":"positive","sentiment_score":0.4610277116298675},{"word":"you","start":6.3199997,"end":6.48,"confidence":0.9998435,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4505724012851715},{"word":"today","start":6.48,"end":6.98,"confidence":0.9997515,"punctuated_word":"today?","sentiment":"positive","sentiment_score":0.35701674222946167},{"word":"mhmm","start":14.085,"end":14.585,"confidence":0.98621005,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006048647686839104},{"word":"mhmm","start":18.165,"end":18.665,"confidence":0.84350806,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.011091100051999092},{"word":"yeah","start":18.805,"end":19.125,"confidence":0.9687862,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.040686022490262985},{"word":"that's","start":19.125,"end":19.445,"confidence":0.99873066,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05467931926250458},{"word":"correct","start":19.445,"end":19.945,"confidence":0.99961007,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.0723821371793747},{"word":"okay","start":24.805,"end":25.305,"confidence":0.8941979,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03802476078271866},{"word":"may","start":25.445,"end":25.765,"confidence":0.91815686,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.03232304006814957},{"word":"i","start":25.765,"end":25.925,"confidence":0.9964394,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03159559145569801},{"word":"ask","start":25.925,"end":26.165,"confidence":0.9988294,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":0.03663378581404686},{"word":"your","start":26.165,"end":26.564999,"confidence":0.9958198,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.021987445652484897},{"word":"full","start":26.564999,"end":26.805,"confidence":0.99035805,"punctuated_word":"full","sentiment":"neutral","sentiment_score":0.06241563707590103},{"word":"address","start":26.805,"end":27.285,"confidence":0.96137166,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":0.02959097921848297},{"word":"please","start":27.285,"end":27.605,"confidence":0.97143376,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":0.024976281449198723},{"word":"for","start":27.605,"end":27.765,"confidence":0.8352403,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.020548038184642792},{"word":"us","start":27.765,"end":27.925,"confidence":0.9795559,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.024879127740859985},{"word":"to","start":27.925,"end":28.085,"confidence":0.9974475,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02385253459215164},{"word":"check","start":28.085,"end":28.585,"confidence":0.9936781,"punctuated_word":"check?","sentiment":"neutral","sentiment_score":0.03356452286243439},{"word":"mhmm","start":29.1,"end":29.6,"confidence":0.9906236,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.013597069308161736},{"word":"the","start":37.5,"end":37.66,"confidence":0.20842093,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.002933315932750702},{"word":"freezer","start":37.66,"end":38.16,"confidence":0.7572541,"punctuated_word":"freezer.","sentiment":"neutral","sentiment_score":0.010582315735518932},{"word":"mhmm","start":38.54,"end":39.04,"confidence":0.9815944,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.008458557538688183},{"word":"mhmm","start":41.260002,"end":41.760002,"confidence":0.89811015,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.010995272547006609},{"word":"mhmm","start":43.02,"end":43.52,"confidence":0.87607,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.004190705716609955},{"word":"shop","start":46.024998,"end":46.344997,"confidence":0.7769164,"punctuated_word":"Shop","sentiment":"neutral","sentiment_score":0.0002528424374759197},{"word":"3","start":46.344997,"end":46.844997,"confidence":0.8225842,"punctuated_word":"3?","sentiment":"neutral","sentiment_score":0.004897445905953646},{"word":"is","start":48.745,"end":48.905,"confidence":0.90568703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.010485020466148852},{"word":"that","start":48.905,"end":49.065,"confidence":0.9998348,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.022096779197454453},{"word":"the","start":49.065,"end":49.225,"confidence":0.9983583,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.013710692524909971},{"word":"unit","start":49.225,"end":49.545,"confidence":0.99954826,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":0.00471745990216732},{"word":"number","start":49.545,"end":50.045,"confidence":0.99666834,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.01025503221899271},{"word":"okay","start":56.664997,"end":57.164997,"confidence":0.95619285,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06570187211036682},{"word":"is","start":57.385,"end":57.545,"confidence":0.98740375,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.04975812882184982},{"word":"it","start":57.545,"end":57.704998,"confidence":0.97978437,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.061926644295454025},{"word":"okay","start":57.704998,"end":57.945,"confidence":0.9917971,"punctuated_word":"okay","sentiment":"neutral","sentiment_score":0.056864771991968155},{"word":"if","start":57.945,"end":58.024998,"confidence":0.98904806,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.06253181397914886},{"word":"i","start":58.024998,"end":58.184998,"confidence":0.9958567,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.04258491471409798},{"word":"put","start":58.184998,"end":58.344997,"confidence":0.9943877,"punctuated_word":"put","sentiment":"neutral","sentiment_score":0.036373917013406754},{"word":"you","start":58.344997,"end":58.504997,"confidence":0.94417334,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.030813321471214294},{"word":"on","start":58.504997,"end":58.585,"confidence":0.8939526,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.03347281739115715},{"word":"hold","start":58.585,"end":58.745,"confidence":0.7622176,"punctuated_word":"hold?","sentiment":"neutral","sentiment_score":0.02823496237397194},{"word":"let","start":58.745,"end":58.905,"confidence":0.9986104,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.012901023030281069},{"word":"me","start":58.905,"end":58.984997,"confidence":0.99983037,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.015837907791137695},{"word":"just","start":58.984997,"end":59.225,"confidence":0.9992118,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.006601627916097641},{"word":"check","start":59.225,"end":59.52,"confidence":0.99991107,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.03166225180029869},{"word":"the","start":59.52,"end":59.760002,"confidence":0.999846,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0068036094307899475},{"word":"address","start":59.760002,"end":60.16,"confidence":0.99955547,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.02586575224995613},{"word":"okay","start":60.16,"end":60.66,"confidence":0.76322997,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.12855049967765808},{"word":"hello","start":75.365,"end":75.865,"confidence":0.9833004,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.11785700917243958},{"word":"yes","start":79.445,"end":79.845,"confidence":0.9542979,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07369585335254669},{"word":"thank","start":79.845,"end":80.005,"confidence":0.99983823,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.15489891171455383},{"word":"you","start":80.005,"end":80.165,"confidence":0.99982053,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.13503748178482056},{"word":"for","start":80.165,"end":80.405,"confidence":0.9994961,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.22265402972698212},{"word":"waiting","start":80.405,"end":80.905,"confidence":0.9997944,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.1756712794303894},{"word":"is","start":81.365,"end":81.604996,"confidence":0.6467262,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.009036630392074583},{"word":"it","start":81.604996,"end":82.104996,"confidence":0.9996164,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.013750717043876648},{"word":"c","start":82.325,"end":82.825,"confidence":0.80911964,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.009315691888332369},{"word":"c","start":83.365,"end":83.604996,"confidence":0.94330704,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.01960514485836029},{"word":"003","start":83.604996,"end":84.565,"confidence":0.98814064,"punctuated_word":"003?","sentiment":"neutral","sentiment_score":-0.01088126376271248},{"word":"because","start":84.565,"end":84.965,"confidence":0.9982191,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.07672358304262161},{"word":"upon","start":84.965,"end":85.365,"confidence":0.9941532,"punctuated_word":"upon","sentiment":"neutral","sentiment_score":-0.12238451093435287},{"word":"checking","start":85.365,"end":85.865,"confidence":0.9865275,"punctuated_word":"checking,","sentiment":"neutral","sentiment_score":-0.08499732613563538},{"word":"there's","start":86.5,"end":87.0,"confidence":0.98572296,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.09991883486509325},{"word":"no","start":87.53999,"end":87.85999,"confidence":0.99965656,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.0968967154622078},{"word":"shop","start":87.85999,"end":88.34,"confidence":0.9061732,"punctuated_word":"Shop","sentiment":"neutral","sentiment_score":-0.08104065805673599},{"word":"3","start":88.34,"end":88.84,"confidence":0.9330636,"punctuated_word":"3","sentiment":"neutral","sentiment_score":-0.0512859970331192},{"word":"for","start":88.899994,"end":89.14,"confidence":0.99824417,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035408515483140945},{"word":"the","start":89.14,"end":89.299995,"confidence":0.9996606,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07547039538621902},{"word":"unit","start":89.299995,"end":89.619995,"confidence":0.99961334,"punctuated_word":"unit","sentiment":"neutral","sentiment_score":-0.041768573224544525},{"word":"number","start":89.619995,"end":90.119995,"confidence":0.7254606,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.030735448002815247},{"word":"okay","start":95.21999,"end":95.7,"confidence":0.851079,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01102355308830738},{"word":"hang","start":95.7,"end":95.939995,"confidence":0.8876276,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.02939978986978531},{"word":"on","start":95.939995,"end":96.1,"confidence":0.99639964,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.02140316180884838},{"word":"let","start":96.1,"end":96.259995,"confidence":0.9995079,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":-0.0271538607776165},{"word":"me","start":96.259995,"end":96.42,"confidence":0.9998814,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.020465577021241188},{"word":"just","start":96.42,"end":96.659996,"confidence":0.999542,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.021060841158032417},{"word":"check","start":96.659996,"end":97.159996,"confidence":0.9983988,"punctuated_word":"check.","sentiment":"neutral","sentiment_score":-0.01463158056139946},{"word":"unit","start":101.075005,"end":101.575005,"confidence":0.9104687,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.04079438000917435},{"word":"3003","start":102.035,"end":103.415,"confidence":0.9661968,"punctuated_word":"3003.","sentiment":"neutral","sentiment_score":-0.018317434936761856},{"word":"okay","start":105.395004,"end":105.895004,"confidence":0.803455,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05091668665409088},{"word":"okay","start":106.915,"end":107.395004,"confidence":0.9925282,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.020219292491674423},{"word":"hang","start":107.395004,"end":107.715004,"confidence":0.9980615,"punctuated_word":"Hang","sentiment":"neutral","sentiment_score":-0.02728854864835739},{"word":"on","start":107.715004,"end":108.215004,"confidence":0.9962375,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":-0.016891082748770714},{"word":"hello","start":154.665,"end":155.165,"confidence":0.9748541,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.00856901053339243},{"word":"yes","start":161.625,"end":161.94499,"confidence":0.98698443,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.07664430141448975},{"word":"thank","start":161.94499,"end":162.185,"confidence":0.9999206,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.19606614112854004},{"word":"you","start":162.185,"end":162.34499,"confidence":0.9999404,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.19303515553474423},{"word":"for","start":162.34499,"end":162.58499,"confidence":0.9998902,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.28689542412757874},{"word":"waiting","start":162.58499,"end":163.08499,"confidence":0.99966204,"punctuated_word":"waiting.","sentiment":"neutral","sentiment_score":0.2418803572654724},{"word":"so","start":163.22499,"end":163.70499,"confidence":0.99971074,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.018580861389636993},{"word":"i","start":163.70499,"end":163.86499,"confidence":0.9965502,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0001889020204544067},{"word":"just","start":163.86499,"end":164.105,"confidence":0.9991954,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.02809193730354309},{"word":"want","start":164.105,"end":164.42499,"confidence":0.99708754,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03879883885383606},{"word":"to","start":164.42499,"end":164.665,"confidence":0.99989665,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.026132069528102875},{"word":"inform","start":164.665,"end":165.14499,"confidence":0.99987185,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.00300811231136322},{"word":"you","start":165.14499,"end":165.64499,"confidence":0.9999087,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01229972392320633},{"word":"that","start":166.025,"end":166.34499,"confidence":0.7622005,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.039654441177845},{"word":"the","start":166.34499,"end":166.50499,"confidence":0.99943477,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020297005772590637},{"word":"address","start":166.50499,"end":166.825,"confidence":0.9995468,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.011708468198776243},{"word":"is","start":166.825,"end":166.98499,"confidence":0.9997315,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0002559572458267212},{"word":"available","start":166.98499,"end":167.48499,"confidence":0.9475615,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":-0.029205206781625748},{"word":"but","start":168.22,"end":168.62001,"confidence":0.9996928,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.06945158541202545},{"word":"it","start":168.62001,"end":168.78001,"confidence":0.9997004,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.15332463383674622},{"word":"has","start":168.78001,"end":169.02,"confidence":0.9996604,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.13408100605010986},{"word":"an","start":169.02,"end":169.5,"confidence":0.99812275,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.09306573867797852},{"word":"nfc","start":169.5,"end":170.0,"confidence":0.9648197,"punctuated_word":"NFC","sentiment":"neutral","sentiment_score":-0.08402717113494873},{"word":"charge","start":170.06001,"end":170.56001,"confidence":0.9196942,"punctuated_word":"charge,","sentiment":"neutral","sentiment_score":-0.0700991302728653},{"word":"which","start":170.62001,"end":170.86,"confidence":0.99993277,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.05543345957994461},{"word":"is","start":170.86,"end":171.02,"confidence":0.99983907,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04650988429784775},{"word":"the","start":171.02,"end":171.26001,"confidence":0.99822503,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0555083230137825},{"word":"new","start":171.26001,"end":171.76001,"confidence":0.99908984,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07074455171823502},{"word":"connection","start":172.38,"end":172.88,"confidence":0.9887322,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.06592024862766266},{"word":"fee","start":173.02,"end":173.52,"confidence":0.99818546,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.05616828426718712},{"word":"of","start":173.82,"end":174.32,"confidence":0.9605323,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.06300797313451767},{"word":"$300","start":174.70001,"end":175.66,"confidence":0.9588058,"punctuated_word":"$300,","sentiment":"neutral","sentiment_score":-0.036691199988126755},{"word":"which","start":175.66,"end":175.82,"confidence":0.9998615,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.052093129605054855},{"word":"should","start":175.82,"end":176.06001,"confidence":0.99908626,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.0507686510682106},{"word":"be","start":176.06001,"end":176.22,"confidence":0.99958235,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.029247626662254333},{"word":"paid","start":176.22,"end":176.46,"confidence":0.9999018,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.006949037313461304},{"word":"by","start":176.46,"end":176.70001,"confidence":0.9997737,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.007875613868236542},{"word":"the","start":176.70001,"end":176.94,"confidence":0.99956876,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008931450545787811},{"word":"lot","start":176.94,"end":177.26001,"confidence":0.9963779,"punctuated_word":"lot","sentiment":"neutral","sentiment_score":0.014324437826871872},{"word":"owner","start":177.26001,"end":177.66,"confidence":0.99321014,"punctuated_word":"owner","sentiment":"neutral","sentiment_score":0.013757303357124329},{"word":"or","start":177.66,"end":177.90001,"confidence":0.9986731,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.006759509444236755},{"word":"the","start":177.90001,"end":178.14001,"confidence":0.9993844,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022846288979053497},{"word":"landlord","start":178.14001,"end":178.64001,"confidence":0.98798275,"punctuated_word":"landlord.","sentiment":"neutral","sentiment_score":-0.02551000937819481},{"word":"so","start":179.1,"end":179.6,"confidence":0.99928313,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02135530486702919},{"word":"super","start":179.66,"end":179.90001,"confidence":0.69624114,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.3224068284034729},{"word":"network","start":179.90001,"end":180.40001,"confidence":0.9606057,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.25560885667800903},{"word":"will","start":180.62001,"end":180.78001,"confidence":0.9843204,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.1482774019241333},{"word":"contact","start":180.78001,"end":181.18001,"confidence":0.99922335,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":0.1959209591150284},{"word":"you","start":181.18001,"end":181.42001,"confidence":0.9996898,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2582257390022278},{"word":"directly","start":181.42001,"end":181.90001,"confidence":0.999848,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":0.2672879695892334},{"word":"for","start":181.90001,"end":182.14001,"confidence":0.9997594,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.253981351852417},{"word":"this","start":182.14001,"end":182.595,"confidence":0.9971614,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":0.23976701498031616},{"word":"so","start":182.755,"end":183.075,"confidence":0.9997398,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03449992090463638},{"word":"just","start":183.075,"end":183.475,"confidence":0.9841339,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.022808749228715897},{"word":"to","start":183.475,"end":183.55501,"confidence":0.96013796,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.023307323455810547},{"word":"explain","start":183.55501,"end":184.05501,"confidence":0.75380516,"punctuated_word":"explain,","sentiment":"neutral","sentiment_score":-0.02514970675110817},{"word":"the","start":184.115,"end":184.615,"confidence":0.99290305,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06487949937582016},{"word":"new","start":184.755,"end":185.075,"confidence":0.91052455,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.07173175364732742},{"word":"development","start":185.075,"end":185.575,"confidence":0.9989661,"punctuated_word":"development","sentiment":"neutral","sentiment_score":-0.10204944014549255},{"word":"charge","start":185.635,"end":185.875,"confidence":0.8253955,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":-0.047222524881362915},{"word":"is","start":185.875,"end":186.035,"confidence":0.9601267,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06004639342427254},{"word":"a","start":186.035,"end":186.195,"confidence":0.96980596,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.06205778568983078},{"word":"one","start":186.195,"end":186.435,"confidence":0.50320387,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.09077257663011552},{"word":"time","start":186.435,"end":186.755,"confidence":0.9999318,"punctuated_word":"time","sentiment":"neutral","sentiment_score":-0.0530407577753067},{"word":"fee","start":186.755,"end":187.075,"confidence":0.9997676,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.040426574647426605},{"word":"applied","start":187.075,"end":187.395,"confidence":0.9063557,"punctuated_word":"applied","sentiment":"neutral","sentiment_score":-0.04817209392786026},{"word":"to","start":187.395,"end":187.55501,"confidence":0.9996387,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0389755517244339},{"word":"certain","start":187.55501,"end":187.955,"confidence":0.99912053,"punctuated_word":"certain","sentiment":"neutral","sentiment_score":-0.035862889140844345},{"word":"new","start":187.955,"end":188.115,"confidence":0.9958592,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.009506955742836},{"word":"property","start":188.115,"end":188.615,"confidence":0.9998342,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.038165949285030365},{"word":"developments","start":188.675,"end":189.175,"confidence":0.98806953,"punctuated_word":"developments.","sentiment":"neutral","sentiment_score":-0.01733507588505745},{"word":"it","start":190.035,"end":190.275,"confidence":0.99431026,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.08320946246385574},{"word":"helps","start":190.275,"end":190.595,"confidence":0.99977785,"punctuated_word":"helps","sentiment":"neutral","sentiment_score":0.12168793380260468},{"word":"cover","start":190.595,"end":190.91501,"confidence":0.9975309,"punctuated_word":"cover","sentiment":"neutral","sentiment_score":0.1339990496635437},{"word":"the","start":190.91501,"end":191.075,"confidence":0.99977463,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.15786540508270264},{"word":"cost","start":191.075,"end":191.315,"confidence":0.9858915,"punctuated_word":"cost","sentiment":"neutral","sentiment_score":0.22683092951774597},{"word":"of","start":191.315,"end":191.55501,"confidence":0.999949,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.2606838345527649},{"word":"connecting","start":191.55501,"end":192.05501,"confidence":0.9555986,"punctuated_word":"connecting,","sentiment":"neutral","sentiment_score":0.1869371235370636},{"word":"new","start":192.435,"end":192.595,"confidence":0.99988186,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.0003027394413948059},{"word":"premises","start":192.595,"end":193.095,"confidence":0.9995882,"punctuated_word":"premises","sentiment":"neutral","sentiment_score":0.06164018809795379},{"word":"to","start":193.155,"end":193.315,"confidence":0.99914956,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11658445745706558},{"word":"the","start":193.315,"end":193.395,"confidence":0.9999336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11001738160848618},{"word":"internet","start":193.395,"end":193.895,"confidence":0.9886335,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.07366303354501724},{"word":"network","start":194.035,"end":194.535,"confidence":0.99830955,"punctuated_word":"network.","sentiment":"neutral","sentiment_score":0.05613565817475319},{"word":"so","start":195.08,"end":195.58,"confidence":0.9994048,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06334395706653595},{"word":"if","start":195.72,"end":195.95999,"confidence":0.86996084,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.08331073820590973},{"word":"you","start":195.95999,"end":196.12,"confidence":0.99963,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10849525034427644},{"word":"are","start":196.12,"end":196.43999,"confidence":0.7887114,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.11044321954250336},{"word":"renting","start":196.43999,"end":196.93999,"confidence":0.9988185,"punctuated_word":"renting,","sentiment":"neutral","sentiment_score":-0.12883153557777405},{"word":"please","start":197.64,"end":197.95999,"confidence":0.98514163,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.23757296800613403},{"word":"inform","start":197.95999,"end":198.28,"confidence":0.9995914,"punctuated_word":"inform","sentiment":"neutral","sentiment_score":-0.155282661318779},{"word":"your","start":198.28,"end":198.51999,"confidence":0.99927884,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.20809537172317505},{"word":"landlord","start":198.51999,"end":199.01999,"confidence":0.9207602,"punctuated_word":"landlord","sentiment":"neutral","sentiment_score":-0.16149011254310608},{"word":"so","start":199.07999,"end":199.15999,"confidence":0.9625541,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.21048472821712497},{"word":"they're","start":199.15999,"end":199.4,"confidence":0.99540126,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.2009432315826416},{"word":"aware","start":199.4,"end":199.72,"confidence":0.999933,"punctuated_word":"aware","sentiment":"neutral","sentiment_score":-0.21219764649868011},{"word":"of","start":199.72,"end":199.87999,"confidence":0.9998702,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1901049911975861},{"word":"this","start":199.87999,"end":200.04,"confidence":0.9901259,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.18861369788646695},{"word":"charge","start":200.04,"end":200.54,"confidence":0.9451099,"punctuated_word":"charge.","sentiment":"neutral","sentiment_score":-0.14191827178001404},{"word":"but","start":200.76,"end":200.92,"confidence":0.9971795,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.12429854273796082},{"word":"if","start":200.92,"end":201.07999,"confidence":0.999553,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.1586686372756958},{"word":"you","start":201.07999,"end":201.23999,"confidence":0.9999074,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.18914996087551117},{"word":"are","start":201.23999,"end":201.4,"confidence":0.99755114,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.1668504923582077},{"word":"the","start":201.4,"end":201.56,"confidence":0.99966705,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2020401507616043},{"word":"owner","start":201.56,"end":201.87999,"confidence":0.98232365,"punctuated_word":"owner","sentiment":"neutral","sentiment_score":-0.16222113370895386},{"word":"property","start":202.12,"end":202.62,"confidence":0.9854578,"punctuated_word":"property","sentiment":"neutral","sentiment_score":-0.1866697371006012},{"word":"owner","start":202.68,"end":203.07999,"confidence":0.9969348,"punctuated_word":"owner,","sentiment":"neutral","sentiment_score":-0.19411328434944153},{"word":"then","start":203.07999,"end":203.31999,"confidence":0.999845,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.17679573595523834},{"word":"you","start":203.31999,"end":203.48,"confidence":0.9997309,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20307622849941256},{"word":"will","start":203.48,"end":203.64,"confidence":0.9979513,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.18169525265693665},{"word":"be","start":203.64,"end":203.79999,"confidence":0.999796,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.17929351329803467},{"word":"the","start":203.79999,"end":203.87999,"confidence":0.9997317,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.213319331407547},{"word":"one","start":203.87999,"end":204.12,"confidence":0.999273,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.21287690103054047},{"word":"responsible","start":204.12,"end":204.62,"confidence":0.99986494,"punctuated_word":"responsible","sentiment":"neutral","sentiment_score":-0.18099775910377505},{"word":"for","start":204.84,"end":205.07999,"confidence":0.99960774,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1806601583957672},{"word":"paying","start":205.07999,"end":205.4,"confidence":0.9980586,"punctuated_word":"paying","sentiment":"neutral","sentiment_score":-0.18438732624053955},{"word":"it","start":205.4,"end":205.9,"confidence":0.9995483,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.14002320170402527},{"word":"yeah","start":206.935,"end":207.17499,"confidence":0.9294043,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.07290852069854736},{"word":"so","start":207.17499,"end":207.67499,"confidence":0.9996151,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.10096385329961775},{"word":"you","start":207.735,"end":207.89499,"confidence":0.96933293,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1711178570985794},{"word":"will","start":207.89499,"end":208.39499,"confidence":0.9997633,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.17725679278373718},{"word":"still","start":208.45499,"end":208.775,"confidence":0.8190535,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.24191395938396457},{"word":"be","start":208.775,"end":208.935,"confidence":0.9997414,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.29360154271125793},{"word":"able","start":208.935,"end":209.25499,"confidence":0.9999356,"punctuated_word":"able","sentiment":"positive","sentiment_score":0.3666682243347168},{"word":"to","start":209.25499,"end":209.33499,"confidence":0.9994062,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.4138854146003723},{"word":"connect","start":209.33499,"end":209.735,"confidence":0.99986696,"punctuated_word":"connect","sentiment":"positive","sentiment_score":0.39186009764671326},{"word":"to","start":209.735,"end":209.89499,"confidence":0.99692506,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.46441495418548584},{"word":"the","start":209.89499,"end":209.97499,"confidence":0.9998024,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3796369135379791},{"word":"internet","start":209.97499,"end":210.47499,"confidence":0.9824639,"punctuated_word":"Internet","sentiment":"positive","sentiment_score":0.37084072828292847},{"word":"even","start":210.61499,"end":210.855,"confidence":0.98370856,"punctuated_word":"even","sentiment":"neutral","sentiment_score":0.15160498023033142},{"word":"if","start":210.855,"end":211.015,"confidence":0.9999218,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.16754485666751862},{"word":"the","start":211.015,"end":211.515,"confidence":0.99906605,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.011406198143959044},{"word":"charge","start":212.375,"end":212.875,"confidence":0.9886464,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.05938972532749176},{"word":"is","start":213.015,"end":213.25499,"confidence":0.9589079,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03057114779949188},{"word":"hasn't","start":213.495,"end":213.81499,"confidence":0.99872935,"punctuated_word":"hasn't","sentiment":"neutral","sentiment_score":0.04530766233801842},{"word":"been","start":213.81499,"end":214.055,"confidence":0.9997459,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.009172067046165466},{"word":"paid","start":214.055,"end":214.555,"confidence":0.9994282,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.05421684682369232},{"word":"yet","start":214.61499,"end":215.015,"confidence":0.8151829,"punctuated_word":"yet,","sentiment":"neutral","sentiment_score":0.026004910469055176},{"word":"but","start":215.015,"end":215.33499,"confidence":0.9995615,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.015344932675361632},{"word":"please","start":215.33499,"end":215.655,"confidence":0.9971865,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.19480545818805697},{"word":"know","start":215.655,"end":215.97499,"confidence":0.853088,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.15219703316688538},{"word":"that","start":215.97499,"end":216.215,"confidence":0.9998385,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.17105525732040405},{"word":"your","start":216.215,"end":216.375,"confidence":0.99961793,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.23113134503364563},{"word":"account","start":216.375,"end":216.775,"confidence":0.99995875,"punctuated_word":"account","sentiment":"neutral","sentiment_score":-0.3147593140602112},{"word":"may","start":216.775,"end":216.935,"confidence":0.9962366,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.29959356784820557},{"word":"be","start":216.935,"end":217.17499,"confidence":0.9996892,"punctuated_word":"be","sentiment":"negative","sentiment_score":-0.36796894669532776},{"word":"suspended","start":217.17499,"end":217.67499,"confidence":0.99995816,"punctuated_word":"suspended","sentiment":"neutral","sentiment_score":-0.26558658480644226},{"word":"if","start":218.135,"end":218.45499,"confidence":0.9821697,"punctuated_word":"if","sentiment":"negative","sentiment_score":-0.39760369062423706},{"word":"the","start":218.45499,"end":218.69499,"confidence":0.99875164,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.344917356967926},{"word":"payment","start":218.69499,"end":219.17499,"confidence":0.99993324,"punctuated_word":"payment","sentiment":"neutral","sentiment_score":-0.313347190618515},{"word":"isn't","start":219.17499,"end":219.495,"confidence":0.99907243,"punctuated_word":"isn't","sentiment":"neutral","sentiment_score":-0.1946074515581131},{"word":"made","start":219.495,"end":219.735,"confidence":0.9998865,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.23835289478302},{"word":"by","start":219.735,"end":219.97499,"confidence":0.9998934,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.2078717052936554},{"word":"the","start":219.97499,"end":220.135,"confidence":0.9971635,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13251467049121857},{"word":"due","start":220.135,"end":220.295,"confidence":0.9999107,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.06109751760959625},{"word":"date","start":220.295,"end":220.74,"confidence":0.999681,"punctuated_word":"date.","sentiment":"neutral","sentiment_score":-0.06986433267593384},{"word":"so","start":220.90001,"end":221.22,"confidence":0.99975985,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02414987236261368},{"word":"have","start":221.22,"end":221.34,"confidence":0.99771476,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.019534535706043243},{"word":"you","start":221.34,"end":221.46,"confidence":0.9929323,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.017036758363246918},{"word":"tried","start":221.46,"end":221.86,"confidence":0.9944049,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":0.0270831361413002},{"word":"to","start":221.86,"end":222.36,"confidence":0.9998029,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.024909213185310364},{"word":"visit","start":222.42,"end":222.82,"confidence":0.85089666,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.03406502306461334},{"word":"our","start":222.82,"end":223.06001,"confidence":0.99943644,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.027595486491918564},{"word":"website","start":223.06001,"end":223.54001,"confidence":0.81310195,"punctuated_word":"website,","sentiment":"neutral","sentiment_score":0.012368759140372276},{"word":"which","start":223.54001,"end":223.86,"confidence":0.99978274,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.012700416147708893},{"word":"is","start":223.86,"end":224.18001,"confidence":0.99913967,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.022353358566761017},{"word":"airtel.net.a","start":224.18001,"end":225.78,"confidence":0.8679816,"punctuated_word":"airtel.net.a","sentiment":"neutral","sentiment_score":0.031451135873794556},{"word":"u","start":225.78,"end":226.28,"confidence":0.9965716,"punctuated_word":"u?","sentiment":"neutral","sentiment_score":0.0018722725799307227},{"word":"mhmm","start":226.98001,"end":227.48001,"confidence":0.99806666,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.07823795080184937},{"word":"yes","start":233.70001,"end":234.015,"confidence":0.62125576,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04142900928854942},{"word":"mhmm","start":234.975,"end":235.055,"confidence":0.90403426,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.032733187079429626},{"word":"so","start":235.055,"end":235.455,"confidence":0.9651621,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.05274481326341629},{"word":"since","start":235.455,"end":235.855,"confidence":0.9971493,"punctuated_word":"since","sentiment":"neutral","sentiment_score":0.055722516030073166},{"word":"the","start":235.855,"end":236.095,"confidence":0.9996762,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.038423072546720505},{"word":"address","start":236.095,"end":236.575,"confidence":0.9995703,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.05368778109550476},{"word":"has","start":236.575,"end":236.815,"confidence":0.9988223,"punctuated_word":"has","sentiment":"neutral","sentiment_score":0.048166412860155106},{"word":"been","start":236.815,"end":237.315,"confidence":0.99990356,"punctuated_word":"been","sentiment":"neutral","sentiment_score":0.07588805258274078},{"word":"verified","start":237.375,"end":237.875,"confidence":0.94862163,"punctuated_word":"verified","sentiment":"neutral","sentiment_score":0.058712054044008255},{"word":"that","start":238.095,"end":238.255,"confidence":0.83431584,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09197158366441728},{"word":"it's","start":238.255,"end":238.495,"confidence":0.9915364,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.08292140066623688},{"word":"available","start":238.495,"end":238.995,"confidence":0.9999292,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.07445767521858215},{"word":"under","start":239.135,"end":239.455,"confidence":0.9081785,"punctuated_word":"under","sentiment":"neutral","sentiment_score":0.059435710310935974},{"word":"erida","start":239.455,"end":239.955,"confidence":0.594695,"punctuated_word":"Erida,","sentiment":"neutral","sentiment_score":0.0408749133348465},{"word":"yeah","start":240.735,"end":241.055,"confidence":0.90154636,"punctuated_word":"yeah,","sentiment":"neutral","sentiment_score":0.0943744257092476},{"word":"you","start":241.055,"end":241.135,"confidence":0.99919206,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1190812811255455},{"word":"can","start":241.135,"end":241.375,"confidence":0.99991417,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1392284333705902},{"word":"proceed","start":241.375,"end":241.775,"confidence":0.9995347,"punctuated_word":"proceed","sentiment":"neutral","sentiment_score":0.13108912110328674},{"word":"with","start":241.775,"end":242.175,"confidence":0.99977344,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.11213652789592744},{"word":"ordering","start":242.175,"end":242.675,"confidence":0.9792869,"punctuated_word":"ordering,","sentiment":"neutral","sentiment_score":0.10810336470603944},{"word":"signing","start":242.895,"end":243.295,"confidence":0.99964285,"punctuated_word":"signing","sentiment":"neutral","sentiment_score":0.09314858168363573},{"word":"up","start":243.295,"end":243.795,"confidence":0.74557245,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1312812715768814},{"word":"via","start":243.935,"end":244.175,"confidence":0.90619457,"punctuated_word":"via","sentiment":"neutral","sentiment_score":0.11069858074188232},{"word":"the","start":244.175,"end":244.33499,"confidence":0.9990557,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11192040145397186},{"word":"website","start":244.33499,"end":244.83499,"confidence":0.7368171,"punctuated_word":"website.","sentiment":"neutral","sentiment_score":0.07173983752727509},{"word":"then","start":245.375,"end":245.875,"confidence":0.95101076,"punctuated_word":"Then","sentiment":"neutral","sentiment_score":0.0005524363368749619},{"word":"sorry","start":264.185,"end":264.685,"confidence":0.8244004,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.1127464473247528},{"word":"which","start":265.145,"end":265.645,"confidence":0.91541165,"punctuated_word":"Which","sentiment":"neutral","sentiment_score":-0.1263536661863327},{"word":"which","start":265.705,"end":265.945,"confidence":0.9791794,"punctuated_word":"which","sentiment":"neutral","sentiment_score":-0.10646399110555647},{"word":"one","start":265.945,"end":266.445,"confidence":0.9996313,"punctuated_word":"one?","sentiment":"neutral","sentiment_score":-0.10032247006893158},{"word":"okay","start":270.025,"end":270.425,"confidence":0.7899189,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01227487437427044},{"word":"the","start":270.425,"end":270.66498,"confidence":0.9936458,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02813153713941574},{"word":"standard","start":270.66498,"end":271.16498,"confidence":0.99190485,"punctuated_word":"standard","sentiment":"neutral","sentiment_score":-0.004870947450399399},{"word":"one","start":271.225,"end":271.725,"confidence":0.9201251,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.022693680599331856},{"word":"mhmm","start":271.865,"end":272.365,"confidence":0.9897889,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03140552341938019},{"word":"mhmm","start":281.19998,"end":281.69998,"confidence":0.97320086,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1792483031749725},{"word":"yeah","start":283.84,"end":284.08,"confidence":0.75383186,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.43341225385665894},{"word":"so","start":284.08,"end":284.58,"confidence":0.9990182,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.4447697401046753},{"word":"if","start":284.71997,"end":284.96,"confidence":0.8902132,"punctuated_word":"if","sentiment":"positive","sentiment_score":0.4489910006523132},{"word":"you","start":284.96,"end":285.19998,"confidence":0.99974066,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4670226275920868},{"word":"select","start":285.19998,"end":285.59998,"confidence":0.99946564,"punctuated_word":"select","sentiment":"positive","sentiment_score":0.48273950815200806},{"word":"the","start":285.59998,"end":285.84,"confidence":0.7459353,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.4810780584812164},{"word":"twelve","start":285.84,"end":286.15997,"confidence":0.9986842,"punctuated_word":"twelve","sentiment":"positive","sentiment_score":0.3872699439525604},{"word":"month","start":286.15997,"end":286.4,"confidence":0.98794353,"punctuated_word":"month","sentiment":"positive","sentiment_score":0.3426692485809326},{"word":"contract","start":286.4,"end":286.9,"confidence":0.9932275,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.3225017786026001},{"word":"it","start":287.36,"end":287.52,"confidence":0.98233473,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.478635311126709},{"word":"has","start":287.52,"end":287.75998,"confidence":0.99992204,"punctuated_word":"has","sentiment":"positive","sentiment_score":0.47635698318481445},{"word":"a","start":287.75998,"end":287.91998,"confidence":0.9994697,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5231558680534363},{"word":"free","start":287.91998,"end":288.24,"confidence":0.9955592,"punctuated_word":"free","sentiment":"positive","sentiment_score":0.576649010181427},{"word":"router","start":288.24,"end":288.74,"confidence":0.78206694,"punctuated_word":"router,","sentiment":"positive","sentiment_score":0.4539968967437744},{"word":"so","start":289.045,"end":289.36502,"confidence":0.9997787,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.448899120092392},{"word":"no","start":289.36502,"end":289.605,"confidence":0.9994742,"punctuated_word":"no","sentiment":"positive","sentiment_score":0.4129279553890228},{"word":"need","start":289.605,"end":289.765,"confidence":0.9999254,"punctuated_word":"need","sentiment":"positive","sentiment_score":0.3813336491584778},{"word":"for","start":289.765,"end":290.005,"confidence":0.9991316,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4826310873031616},{"word":"you","start":290.005,"end":290.165,"confidence":0.9941585,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4932175874710083},{"word":"to","start":290.165,"end":290.405,"confidence":0.9992884,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5113418102264404},{"word":"select","start":290.405,"end":290.80502,"confidence":0.9996283,"punctuated_word":"select","sentiment":"positive","sentiment_score":0.39638909697532654},{"word":"a","start":290.80502,"end":290.885,"confidence":0.9643186,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3995712399482727},{"word":"router","start":290.885,"end":291.385,"confidence":0.9969667,"punctuated_word":"router.","sentiment":"neutral","sentiment_score":0.2810400128364563},{"word":"but","start":291.605,"end":291.845,"confidence":0.99963236,"punctuated_word":"But","sentiment":"neutral","sentiment_score":0.2480686753988266},{"word":"if","start":291.845,"end":292.005,"confidence":0.99936634,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.19565415382385257},{"word":"you","start":292.005,"end":292.08502,"confidence":0.99974996,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2104843109846115},{"word":"want","start":292.08502,"end":292.48502,"confidence":0.99624217,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.2592744827270508},{"word":"the","start":292.48502,"end":292.64502,"confidence":0.9571168,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2964600622653961},{"word":"like","start":292.885,"end":293.125,"confidence":0.9667508,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.28777915239334106},{"word":"an","start":293.125,"end":293.445,"confidence":0.9796989,"punctuated_word":"an","sentiment":"positive","sentiment_score":0.3784048557281494},{"word":"upgraded","start":293.445,"end":293.945,"confidence":0.9919069,"punctuated_word":"upgraded","sentiment":"positive","sentiment_score":0.432451456785202},{"word":"or","start":294.08502,"end":294.58502,"confidence":0.9845218,"punctuated_word":"or","sentiment":"positive","sentiment_score":0.49870505928993225},{"word":"more","start":295.765,"end":296.265,"confidence":0.97451913,"punctuated_word":"more","sentiment":"positive","sentiment_score":0.44101908802986145},{"word":"performance","start":296.405,"end":296.905,"confidence":0.9817966,"punctuated_word":"performance","sentiment":"positive","sentiment_score":0.48602157831192017},{"word":"about","start":297.20502,"end":297.52502,"confidence":0.9708238,"punctuated_word":"about","sentiment":"positive","sentiment_score":0.4605906009674072},{"word":"the","start":297.52502,"end":297.605,"confidence":0.99259067,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.49452733993530273},{"word":"router","start":297.605,"end":298.08502,"confidence":0.9974196,"punctuated_word":"router,","sentiment":"positive","sentiment_score":0.3595554828643799},{"word":"you","start":298.08502,"end":298.245,"confidence":0.9995615,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.3309246599674225},{"word":"can","start":298.245,"end":298.64502,"confidence":0.99969923,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2995474934577942},{"word":"choose","start":298.64502,"end":299.14502,"confidence":0.9994374,"punctuated_word":"choose","sentiment":"positive","sentiment_score":0.39208635687828064},{"word":"higher","start":301.685,"end":302.185,"confidence":0.69505066,"punctuated_word":"higher.","sentiment":"neutral","sentiment_score":0.016352064907550812},{"word":"regard","start":313.34,"end":313.66,"confidence":0.94005775,"punctuated_word":"Regard","sentiment":"neutral","sentiment_score":-0.005201408639550209},{"word":"is","start":313.9,"end":314.13998,"confidence":0.98165876,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.005486709997057915},{"word":"it","start":314.13998,"end":314.3,"confidence":0.9956191,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003714965656399727},{"word":"the","start":314.3,"end":314.46,"confidence":0.76402026,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.00011918321251869202},{"word":"landline","start":314.46,"end":314.96,"confidence":0.83686215,"punctuated_word":"landline,","sentiment":"neutral","sentiment_score":0.008254509419202805},{"word":"like","start":315.74,"end":315.97998,"confidence":0.99915516,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.01887909136712551},{"word":"a","start":315.97998,"end":316.22,"confidence":0.70934516,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.038572758436203},{"word":"voip","start":316.22,"end":316.69998,"confidence":0.9742643,"punctuated_word":"VoIP","sentiment":"neutral","sentiment_score":0.04465728253126144},{"word":"phone","start":316.69998,"end":317.19998,"confidence":0.9330971,"punctuated_word":"phone?","sentiment":"neutral","sentiment_score":0.02047322690486908},{"word":"we","start":319.095,"end":319.33502,"confidence":0.7838041,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.1470780968666077},{"word":"can","start":319.33502,"end":319.83502,"confidence":0.99984884,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.18510636687278748},{"word":"provide","start":319.89502,"end":320.39502,"confidence":0.9322106,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.13794603943824768},{"word":"the","start":320.77502,"end":321.27502,"confidence":0.9998235,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.18800455331802368},{"word":"phone","start":321.89502,"end":322.39502,"confidence":0.9985417,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.1564083993434906},{"word":"voip","start":323.015,"end":323.515,"confidence":0.84110546,"punctuated_word":"VoIP","sentiment":"neutral","sentiment_score":0.13696201145648956},{"word":"phone","start":323.575,"end":323.975,"confidence":0.9080383,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":0.11291671544313432},{"word":"if","start":323.975,"end":324.295,"confidence":0.8833171,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.17304843664169312},{"word":"ever","start":324.295,"end":324.795,"confidence":0.9998857,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":0.1747075319290161},{"word":"for","start":326.135,"end":326.45502,"confidence":0.7730064,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.08919232338666916},{"word":"us","start":326.45502,"end":326.61502,"confidence":0.9980102,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.11012069880962372},{"word":"to","start":326.61502,"end":326.77502,"confidence":0.99816555,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.11742427200078964},{"word":"make","start":326.77502,"end":327.015,"confidence":0.99949765,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.04568345099687576},{"word":"sure","start":327.015,"end":327.255,"confidence":0.99984133,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":0.06988158077001572},{"word":"that","start":327.255,"end":327.495,"confidence":0.9998012,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.11960424482822418},{"word":"it","start":327.495,"end":327.655,"confidence":0.9979227,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12083148956298828},{"word":"is","start":327.655,"end":327.815,"confidence":0.9994804,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.09020087122917177},{"word":"compatible","start":327.815,"end":328.315,"confidence":0.9995739,"punctuated_word":"compatible","sentiment":"neutral","sentiment_score":0.0928724929690361},{"word":"with","start":328.45502,"end":328.77502,"confidence":0.99982136,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.20427390933036804},{"word":"the","start":328.77502,"end":328.935,"confidence":0.92196023,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12329740822315216},{"word":"optic","start":328.935,"end":329.33502,"confidence":0.69469726,"punctuated_word":"optic","sentiment":"neutral","sentiment_score":0.07233429700136185},{"word":"fiber","start":329.33502,"end":329.815,"confidence":0.99852896,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.07168621569871902},{"word":"connection","start":329.815,"end":330.315,"confidence":0.998346,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.11122263967990877},{"word":"we","start":336.24,"end":336.47998,"confidence":0.8540136,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.018949292600154877},{"word":"can","start":336.47998,"end":336.72,"confidence":0.9998399,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06685809046030045},{"word":"provide","start":336.72,"end":337.19998,"confidence":0.9983255,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.04828648269176483},{"word":"one","start":337.19998,"end":337.6,"confidence":0.95737773,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":0.013142015784978868},{"word":"but","start":337.6,"end":338.1,"confidence":0.99943656,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.0049392059445381165},{"word":"it's","start":338.63998,"end":339.12,"confidence":0.98330045,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.07484602183103561},{"word":"really","start":339.12,"end":339.52,"confidence":0.9995945,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.0547107607126236},{"word":"up","start":339.52,"end":339.68,"confidence":0.999231,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.034796372056007385},{"word":"to","start":339.68,"end":339.91998,"confidence":0.99663347,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06431950628757477},{"word":"you","start":339.91998,"end":340.08,"confidence":0.92234784,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.03523266315460205},{"word":"if","start":340.08,"end":340.24,"confidence":0.9948501,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.08272086083889008},{"word":"you","start":340.24,"end":340.4,"confidence":0.99924517,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.045308202505111694},{"word":"want","start":340.4,"end":340.72,"confidence":0.99922705,"punctuated_word":"want","sentiment":"neutral","sentiment_score":0.07405329495668411},{"word":"to","start":340.72,"end":341.22,"confidence":0.99914,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.012385845184326172},{"word":"get","start":341.52,"end":342.02,"confidence":0.992961,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.013402380049228668},{"word":"outside","start":342.4,"end":342.9,"confidence":0.977715,"punctuated_word":"outside","sentiment":"neutral","sentiment_score":0.06354786455631256},{"word":"store","start":350.88498,"end":351.365,"confidence":0.9803958,"punctuated_word":"store.","sentiment":"neutral","sentiment_score":-0.02280888892710209},{"word":"yeah","start":351.365,"end":351.865,"confidence":0.7518766,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.013456856831908226},{"word":"actually","start":351.925,"end":352.425,"confidence":0.99013376,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.01162678375840187},{"word":"it's","start":352.965,"end":353.465,"confidence":0.9888261,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.021081600338220596},{"word":"we","start":354.565,"end":354.805,"confidence":0.9987245,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.015272922813892365},{"word":"have","start":354.805,"end":355.305,"confidence":0.9999348,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0016295090317726135},{"word":"phone","start":355.685,"end":356.005,"confidence":0.9366984,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.028597138822078705},{"word":"available","start":356.005,"end":356.505,"confidence":0.9678261,"punctuated_word":"available,","sentiment":"neutral","sentiment_score":-0.03980948403477669},{"word":"but","start":356.805,"end":357.125,"confidence":0.9996948,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.05026722699403763},{"word":"i'm","start":357.125,"end":357.285,"confidence":0.9998454,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1341114342212677},{"word":"not","start":357.285,"end":357.525,"confidence":0.9999393,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13263534009456637},{"word":"quite","start":357.525,"end":357.76498,"confidence":0.99985623,"punctuated_word":"quite","sentiment":"neutral","sentiment_score":-0.20874972641468048},{"word":"sure","start":357.76498,"end":358.085,"confidence":0.9998666,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.1897655427455902},{"word":"about","start":358.085,"end":358.405,"confidence":0.9997384,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.17505598068237305},{"word":"the","start":358.405,"end":358.565,"confidence":0.9997764,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19974946975708008},{"word":"price","start":358.565,"end":358.88498,"confidence":0.9997497,"punctuated_word":"price","sentiment":"neutral","sentiment_score":-0.2194000780582428},{"word":"of","start":358.88498,"end":359.04498,"confidence":0.9997321,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1543543040752411},{"word":"it","start":359.04498,"end":359.34,"confidence":0.9997243,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1817938387393951},{"word":"as","start":360.54,"end":360.78,"confidence":0.9889443,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.07676659524440765},{"word":"of","start":360.78,"end":360.94,"confidence":0.99256825,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.10197517275810242},{"word":"the","start":360.94,"end":361.02,"confidence":0.99949586,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09590422362089156},{"word":"moment","start":361.02,"end":361.5,"confidence":0.96042573,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.06621945649385452},{"word":"yeah","start":361.5,"end":362.0,"confidence":0.8506198,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03376217186450958},{"word":"mhmm","start":371.74,"end":372.24,"confidence":0.94031656,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03462163358926773},{"word":"so","start":372.645,"end":373.145,"confidence":0.9101911,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06971658021211624},{"word":"if","start":374.245,"end":374.485,"confidence":0.79331464,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.024806125089526176},{"word":"ever","start":374.485,"end":374.725,"confidence":0.9961893,"punctuated_word":"ever","sentiment":"neutral","sentiment_score":-0.025813311338424683},{"word":"you","start":374.725,"end":374.805,"confidence":0.78487486,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04341339692473411},{"word":"will","start":374.805,"end":375.045,"confidence":0.98387134,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.07107943296432495},{"word":"be","start":375.045,"end":375.285,"confidence":0.99968314,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03703177347779274},{"word":"ordering","start":375.285,"end":375.785,"confidence":0.9880606,"punctuated_word":"ordering,","sentiment":"neutral","sentiment_score":-0.05750942602753639},{"word":"the","start":376.965,"end":377.125,"confidence":0.85114187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.05509699881076813},{"word":"router","start":377.125,"end":377.525,"confidence":0.9939877,"punctuated_word":"router","sentiment":"neutral","sentiment_score":-0.04683050513267517},{"word":"is","start":377.525,"end":377.605,"confidence":0.8996938,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.03185321390628815},{"word":"already","start":377.605,"end":378.085,"confidence":0.9997491,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.13745194673538208},{"word":"preconfigured","start":378.085,"end":378.585,"confidence":0.91196436,"punctuated_word":"preconfigured.","sentiment":"neutral","sentiment_score":0.04100640118122101},{"word":"so","start":379.605,"end":380.105,"confidence":0.99863845,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.18322181701660156},{"word":"no","start":380.485,"end":380.725,"confidence":0.98519474,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.15177607536315918},{"word":"need","start":380.725,"end":381.04498,"confidence":0.99986506,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.15567083656787872},{"word":"for","start":381.04498,"end":381.205,"confidence":0.9999492,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.17220115661621094},{"word":"you","start":381.205,"end":381.365,"confidence":0.9999049,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15075725317001343},{"word":"to","start":381.365,"end":381.865,"confidence":0.999785,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.15807119011878967},{"word":"have","start":381.925,"end":382.165,"confidence":0.97766316,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.14369329810142517},{"word":"a","start":382.165,"end":382.325,"confidence":0.99968326,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.10423849523067474},{"word":"tech","start":382.325,"end":382.565,"confidence":0.96018606,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.059214357286691666},{"word":"visit","start":382.565,"end":383.04498,"confidence":0.9998877,"punctuated_word":"visit","sentiment":"neutral","sentiment_score":0.0689583346247673},{"word":"because","start":383.04498,"end":383.445,"confidence":0.85236865,"punctuated_word":"because","sentiment":"neutral","sentiment_score":0.14254994690418243},{"word":"you","start":383.445,"end":383.605,"confidence":0.9997631,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.1505495458841324},{"word":"just","start":383.605,"end":383.845,"confidence":0.99978405,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1131773516535759},{"word":"need","start":383.845,"end":384.085,"confidence":0.9999552,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.11734361201524734},{"word":"to","start":384.085,"end":384.42,"confidence":0.9996561,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0905555933713913},{"word":"plug","start":384.66,"end":384.78003,"confidence":0.99938214,"punctuated_word":"plug","sentiment":"neutral","sentiment_score":0.08145754039287567},{"word":"and","start":384.78003,"end":384.90002,"confidence":0.9633009,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.08089781552553177},{"word":"play","start":384.90002,"end":385.14,"confidence":0.9989502,"punctuated_word":"play","sentiment":"neutral","sentiment_score":0.07791764289140701},{"word":"the","start":385.14,"end":385.38,"confidence":0.96614456,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.10247978568077087},{"word":"router","start":385.38,"end":385.88,"confidence":0.9535332,"punctuated_word":"router,","sentiment":"neutral","sentiment_score":0.06433568894863129},{"word":"connect","start":386.02002,"end":386.26,"confidence":0.99191403,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.06707200407981873},{"word":"it","start":386.26,"end":386.42,"confidence":0.9990452,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.07284694164991379},{"word":"to","start":386.42,"end":386.58002,"confidence":0.9990074,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08099302649497986},{"word":"the","start":386.58002,"end":387.08002,"confidence":0.99962115,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.09360719472169876},{"word":"ntt","start":387.30002,"end":387.78,"confidence":0.73763037,"punctuated_word":"NTT","sentiment":"neutral","sentiment_score":0.05066542327404022},{"word":"box","start":387.78,"end":388.28,"confidence":0.7612115,"punctuated_word":"box.","sentiment":"neutral","sentiment_score":0.05407651886343956},{"word":"if","start":388.98,"end":389.14,"confidence":0.98753554,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03310808166861534},{"word":"you'll","start":389.14,"end":389.46002,"confidence":0.9511955,"punctuated_word":"you'll","sentiment":"neutral","sentiment_score":0.0237793680280447},{"word":"if","start":389.62003,"end":389.86002,"confidence":0.9987801,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.02302038297057152},{"word":"you","start":389.86002,"end":389.94,"confidence":0.99934226,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02185966446995735},{"word":"can","start":389.94,"end":390.18002,"confidence":0.9997229,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.019434522837400436},{"word":"see","start":390.18002,"end":390.42,"confidence":0.996229,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.02100152149796486},{"word":"the","start":390.42,"end":390.82,"confidence":0.9709704,"punctuated_word":"the,","sentiment":"neutral","sentiment_score":0.017343133687973022},{"word":"like","start":390.82,"end":391.14,"confidence":0.9983369,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.018078189343214035},{"word":"the","start":391.14,"end":391.46002,"confidence":0.9970708,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.023028504103422165},{"word":"block","start":391.46002,"end":391.78,"confidence":0.8196399,"punctuated_word":"block","sentiment":"neutral","sentiment_score":0.01316364947706461},{"word":"box","start":391.78,"end":392.28,"confidence":0.97121394,"punctuated_word":"box","sentiment":"neutral","sentiment_score":0.014977827668190002},{"word":"on","start":392.58002,"end":392.82,"confidence":0.9995252,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.02533821016550064},{"word":"your","start":392.82,"end":393.06,"confidence":0.9997521,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02213073149323463},{"word":"wall","start":393.06,"end":393.56,"confidence":0.67146754,"punctuated_word":"wall.","sentiment":"neutral","sentiment_score":0.02283981442451477},{"word":"the","start":394.66,"end":394.90002,"confidence":0.28520402,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.006832124665379524},{"word":"address","start":394.90002,"end":395.30002,"confidence":0.6872826,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.013814668171107767},{"word":"yeah","start":395.30002,"end":395.80002,"confidence":0.7773837,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.021381936967372894},{"word":"mhmm","start":398.1,"end":398.6,"confidence":0.8924547,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03496609628200531},{"word":"okay","start":405.745,"end":406.145,"confidence":0.8414757,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.002085162326693535},{"word":"i","start":406.145,"end":406.225,"confidence":0.99827075,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003638381138443947},{"word":"see","start":406.225,"end":406.54498,"confidence":0.9990299,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.002189052291214466},{"word":"yeah","start":406.54498,"end":407.04498,"confidence":0.9994205,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.004793193656951189},{"word":"that's","start":407.185,"end":407.66498,"confidence":0.9997575,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0014669063966721296},{"word":"it","start":407.66498,"end":408.16498,"confidence":0.9994203,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.0010838164016604424},{"word":"i","start":408.705,"end":408.865,"confidence":0.9968076,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.003817511722445488},{"word":"think","start":408.865,"end":409.365,"confidence":0.9998293,"punctuated_word":"think","sentiment":"neutral","sentiment_score":0.0012305937707424164},{"word":"they","start":409.585,"end":409.745,"confidence":0.9255331,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.013162804767489432},{"word":"have","start":409.745,"end":410.065,"confidence":0.88095,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.010432997718453407},{"word":"to","start":410.065,"end":410.225,"confidence":0.99960726,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.002944638952612877},{"word":"install","start":410.225,"end":410.625,"confidence":0.9999132,"punctuated_word":"install","sentiment":"neutral","sentiment_score":0.00024558044970035553},{"word":"it","start":410.625,"end":410.865,"confidence":0.99958986,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.009551335126161575},{"word":"first","start":410.865,"end":411.185,"confidence":0.9995796,"punctuated_word":"first","sentiment":"neutral","sentiment_score":-0.006266893818974495},{"word":"for","start":411.185,"end":411.345,"confidence":0.83626455,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002662103623151779},{"word":"us","start":411.345,"end":411.425,"confidence":0.99936897,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.006776658818125725},{"word":"to","start":411.425,"end":411.66498,"confidence":0.99846786,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0040442682802677155},{"word":"establish","start":411.66498,"end":412.145,"confidence":0.99961615,"punctuated_word":"establish","sentiment":"neutral","sentiment_score":0.008837640285491943},{"word":"a","start":412.145,"end":412.225,"confidence":0.9161624,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010662198066711426},{"word":"connection","start":412.225,"end":412.725,"confidence":0.9933803,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":0.00271682720631361},{"word":"so","start":413.15,"end":413.47,"confidence":0.9993068,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.008023100905120373},{"word":"once","start":413.47,"end":413.79,"confidence":0.99951565,"punctuated_word":"once","sentiment":"neutral","sentiment_score":0.015342344529926775},{"word":"that","start":413.79,"end":414.19,"confidence":0.9995896,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.018541738390922543},{"word":"equipment","start":414.19,"end":414.69,"confidence":0.9975305,"punctuated_word":"equipment","sentiment":"neutral","sentiment_score":0.017866935580968857},{"word":"is","start":414.75,"end":414.91,"confidence":0.94335586,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.008186692371964455},{"word":"actually","start":422.27002,"end":422.59,"confidence":0.95861745,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.04021270573139191},{"word":"we","start":422.59,"end":422.75,"confidence":0.99965584,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.05877240374684334},{"word":"can","start":422.75,"end":423.15,"confidence":0.999764,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0572664812207222},{"word":"do","start":423.15,"end":423.65,"confidence":0.9996382,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.051456958055496216},{"word":"the","start":424.19,"end":424.35,"confidence":0.9574593,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06034502759575844},{"word":"appointment","start":424.35,"end":424.85,"confidence":0.9982767,"punctuated_word":"appointment","sentiment":"neutral","sentiment_score":0.06944581866264343},{"word":"on","start":425.275,"end":425.435,"confidence":0.9983255,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.04681679233908653},{"word":"our","start":425.435,"end":425.715,"confidence":0.9540332,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0588003471493721},{"word":"end","start":425.715,"end":425.995,"confidence":0.9997912,"punctuated_word":"end","sentiment":"neutral","sentiment_score":0.05263585224747658},{"word":"by","start":426.07498,"end":426.315,"confidence":0.7368371,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.04256291687488556},{"word":"our","start":426.315,"end":426.63498,"confidence":0.9986852,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.0401211753487587},{"word":"end","start":426.63498,"end":427.13498,"confidence":0.9903214,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.04723076894879341},{"word":"one","start":428.955,"end":429.19498,"confidence":0.28863814,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0387817844748497},{"word":"second","start":429.19498,"end":429.69498,"confidence":0.828398,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.05521802604198456},{"word":"mhmm","start":432.555,"end":433.055,"confidence":0.88891137,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.009156481362879276},{"word":"yeah","start":433.675,"end":434.155,"confidence":0.99780715,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03966403007507324},{"word":"that's","start":434.155,"end":434.47498,"confidence":0.99974346,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.08031810820102692},{"word":"correct","start":434.47498,"end":434.97498,"confidence":0.9982785,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.11458474397659302},{"word":"but","start":435.91498,"end":436.235,"confidence":0.99295866,"punctuated_word":"But","sentiment":"positive","sentiment_score":0.5605466961860657},{"word":"mhmm","start":436.875,"end":437.375,"confidence":0.98864394,"punctuated_word":"mhmm.","sentiment":"neutral","sentiment_score":0.04863286018371582},{"word":"so","start":438.84003,"end":439.24002,"confidence":0.62876314,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.037883657962083817},{"word":"you're","start":439.24002,"end":439.48,"confidence":0.9726197,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.03563123196363449},{"word":"saying","start":439.48,"end":439.80002,"confidence":0.9989467,"punctuated_word":"saying","sentiment":"neutral","sentiment_score":-0.054361771792173386},{"word":"that","start":439.80002,"end":440.2,"confidence":0.9996617,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.06270384788513184},{"word":"you","start":440.2,"end":440.36002,"confidence":0.93578386,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0707995593547821},{"word":"there's","start":440.92,"end":441.24002,"confidence":0.9964348,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":-0.07951375097036362},{"word":"still","start":441.24002,"end":441.48,"confidence":0.99434364,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.1095973253250122},{"word":"no","start":441.48,"end":441.98,"confidence":0.9995999,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.15677018463611603},{"word":"network","start":442.28003,"end":442.78003,"confidence":0.99254805,"punctuated_word":"network","sentiment":"neutral","sentiment_score":-0.11068814247846603},{"word":"termination","start":442.92,"end":443.42,"confidence":0.99761486,"punctuated_word":"termination","sentiment":"neutral","sentiment_score":-0.09718174487352373},{"word":"device","start":443.48,"end":443.80002,"confidence":0.99209857,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.1479836404323578},{"word":"at","start":443.80002,"end":443.96002,"confidence":0.93672,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.13439969718456268},{"word":"the","start":443.96002,"end":444.04,"confidence":0.9943638,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10717251896858215},{"word":"area","start":444.04,"end":444.44,"confidence":0.9975846,"punctuated_word":"area","sentiment":"neutral","sentiment_score":-0.09967470914125444},{"word":"as","start":444.44,"end":444.68002,"confidence":0.9736689,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.10292668640613556},{"word":"of","start":444.68002,"end":444.84003,"confidence":0.99069583,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.09270292520523073},{"word":"the","start":444.84003,"end":444.92,"confidence":0.9995259,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0775456503033638},{"word":"moment","start":444.92,"end":445.42,"confidence":0.98692954,"punctuated_word":"moment?","sentiment":"neutral","sentiment_score":-0.09894263744354248},{"word":"mhmm","start":450.12003,"end":450.62003,"confidence":0.9978504,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.1860303282737732},{"word":"okay","start":464.645,"end":465.145,"confidence":0.8095938,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.025883186608552933},{"word":"yes","start":466.13998,"end":466.38,"confidence":0.7603915,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.019185468554496765},{"word":"so","start":466.38,"end":466.88,"confidence":0.9990839,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17202997207641602},{"word":"if","start":467.18,"end":467.66,"confidence":0.9205836,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.1589425504207611},{"word":"that's","start":467.66,"end":467.97998,"confidence":0.9998624,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.137412890791893},{"word":"the","start":467.97998,"end":468.13998,"confidence":0.99945074,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12568138539791107},{"word":"case","start":468.13998,"end":468.62,"confidence":0.9956019,"punctuated_word":"case,","sentiment":"neutral","sentiment_score":0.1556256264448166},{"word":"we","start":468.62,"end":468.86,"confidence":0.9541313,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.2619422376155853},{"word":"can","start":468.86,"end":469.02,"confidence":0.9998074,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.2872236371040344},{"word":"just","start":469.02,"end":469.52,"confidence":0.99866533,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.270905464887619},{"word":"book","start":469.58,"end":469.82,"confidence":0.99898285,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.27630484104156494},{"word":"the","start":469.82,"end":469.97998,"confidence":0.9973073,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.32041627168655396},{"word":"appointment","start":469.97998,"end":470.47998,"confidence":0.99959046,"punctuated_word":"appointment","sentiment":"positive","sentiment_score":0.348391592502594},{"word":"by","start":470.62,"end":470.86,"confidence":0.53449404,"punctuated_word":"by","sentiment":"neutral","sentiment_score":0.2504641115665436},{"word":"our","start":470.86,"end":471.1,"confidence":0.99670035,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.2501862049102783},{"word":"end","start":471.1,"end":471.6,"confidence":0.99922097,"punctuated_word":"end.","sentiment":"neutral","sentiment_score":0.24673959612846377},{"word":"yeah","start":475.5,"end":475.82,"confidence":0.85655105,"punctuated_word":"Yeah.","sentiment":"positive","sentiment_score":0.4428417682647705},{"word":"you're","start":475.82,"end":476.06,"confidence":0.9965383,"punctuated_word":"You're","sentiment":"positive","sentiment_score":0.6556825041770935},{"word":"welcome","start":476.06,"end":476.56,"confidence":0.99973416,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.7187434434890747},{"word":"have","start":476.62,"end":476.78,"confidence":0.99941146,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.7457655668258667},{"word":"a","start":476.78,"end":476.86,"confidence":0.99967444,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.7272028923034668},{"word":"great","start":476.86,"end":477.1,"confidence":0.99990916,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.829775333404541},{"word":"day","start":477.1,"end":477.41998,"confidence":0.9997786,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.7218363881111145},{"word":"bye","start":477.41998,"end":477.91998,"confidence":0.999256,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.364766925573349}],"paragraphs":{"transcript":"\nHello. Good morning. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Yeah. That's correct. Okay. May I ask your full address, please, for us to check?\n\nMhmm. The freezer. Mhmm. Mhmm. Mhmm.\n\nShop 3? Is that the unit number? Okay. Is it okay if I put you on hold? Let me just check the address.\n\nOkay. Hello? Yes. Thank you for waiting. Is it C C 003?\n\nBecause upon checking, there's no Shop 3 for the unit number. Okay. Hang on. Let me just check. Unit 3003.\n\nOkay. Okay. Hang on. Hello? Yes.\n\nThank you for waiting. So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee of $300, which should be paid by the lot owner or the landlord. So Super Network will contact you directly for this. So just to explain, the new development charge is a one time fee applied to certain new property developments. It helps cover the cost of connecting, new premises to the Internet network.\n\nSo if you are renting, please inform your landlord so they're aware of this charge. But if you are the owner property owner, then you will be the one responsible for paying it. Yeah. So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So have you tried to visit our website, which is airtel.net.a u?\n\nMhmm. Yes. Mhmm. So since the address has been verified that it's available under Erida, yeah, you can proceed with ordering, signing up via the website. Then Sorry?\n\nWhich which one? Okay. The standard one. Mhmm. Mhmm.\n\nYeah. So if you select the twelve month contract, it has a free router, so no need for you to select a router. But if you want the like, an upgraded or more performance about the router, you can choose higher. Regard is it the landline, like a VoIP phone? We can provide the phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection.\n\nWe can provide one, but it's really up to you if you want to get outside store. Yeah. Actually, it's we have phone available, but I'm not quite sure about the price of it as of the moment. Yeah. Mhmm.\n\nSo if ever you will be ordering, the router is already preconfigured. So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box. If you'll if you can see the, like, the block box on your wall. The address. Yeah.\n\nMhmm. Okay. I see. Yeah. That's it.\n\nI think they have to install it first for us to establish a connection. So once that equipment is Actually, we can do the appointment on our end by our end. One second. Mhmm. Yeah.\n\nThat's correct. But mhmm. So you're saying that you there's still no network termination device at the area as of the moment? Mhmm. Okay.\n\nYes. So if that's the case, we can just book the appointment by our end. Yeah. You're welcome. Have a great day.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.23621000349521637},{"text":"Good morning.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.49825629591941833},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.22,"sentiment":"positive","sentiment_score":0.45337298938206266},{"text":"How can I assist you today?","start":5.52,"end":6.98,"sentiment":"positive","sentiment_score":0.4620913217465083},{"text":"Mhmm.","start":14.085,"end":14.585,"sentiment":"neutral","sentiment_score":0.006048647686839104}],"sentiment":"positive","sentiment_score":0.4226429470102577,"num_words":17,"start":1.12,"end":14.585},{"sentences":[{"text":"Mhmm.","start":18.165,"end":18.665,"sentiment":"neutral","sentiment_score":0.011091100051999092},{"text":"Yeah.","start":18.805,"end":19.125,"sentiment":"neutral","sentiment_score":0.040686022490262985},{"text":"That's correct.","start":19.125,"end":19.945,"sentiment":"neutral","sentiment_score":0.06353072822093964},{"text":"Okay.","start":24.805,"end":25.305,"sentiment":"neutral","sentiment_score":0.03802476078271866},{"text":"May I ask your full address, please, for us to check?","start":25.445,"end":28.585,"sentiment":"neutral","sentiment_score":0.03112427128309553}],"sentiment":"neutral","sentiment_score":0.03495189524255693,"num_words":16,"start":18.165,"end":28.585},{"sentences":[{"text":"Mhmm.","start":29.1,"end":29.6,"sentiment":"neutral","sentiment_score":0.013597069308161736},{"text":"The freezer.","start":37.5,"end":38.16,"sentiment":"neutral","sentiment_score":0.006757815834134817},{"text":"Mhmm.","start":38.54,"end":39.04,"sentiment":"neutral","sentiment_score":0.008458557538688183},{"text":"Mhmm.","start":41.260002,"end":41.760002,"sentiment":"neutral","sentiment_score":0.010995272547006609},{"text":"Mhmm.","start":43.02,"end":43.52,"sentiment":"neutral","sentiment_score":0.004190705716609955}],"sentiment":"neutral","sentiment_score":0.008459539463122686,"num_words":6,"start":29.1,"end":43.52},{"sentences":[{"text":"Shop 3?","start":46.024998,"end":46.844997,"sentiment":"neutral","sentiment_score":0.0025751441717147827},{"text":"Is that the unit number?","start":48.745,"end":50.045,"sentiment":"neutral","sentiment_score":0.012252996861934661},{"text":"Okay.","start":56.664997,"end":57.164997,"sentiment":"neutral","sentiment_score":0.06570187211036682},{"text":"Is it okay if I put you on hold?","start":57.385,"end":58.745,"sentiment":"neutral","sentiment_score":0.04472903245025211},{"text":"Let me just check the address.","start":58.745,"end":60.16,"sentiment":"neutral","sentiment_score":0.01661202870309353}],"sentiment":"neutral","sentiment_score":0.027580461262360863,"num_words":23,"start":46.024998,"end":60.16},{"sentences":[{"text":"Okay.","start":60.16,"end":60.66,"sentiment":"neutral","sentiment_score":0.12855049967765808},{"text":"Hello?","start":75.365,"end":75.865,"sentiment":"neutral","sentiment_score":0.11785700917243958},{"text":"Yes.","start":79.445,"end":79.845,"sentiment":"neutral","sentiment_score":0.07369585335254669},{"text":"Thank you for waiting.","start":79.845,"end":80.905,"sentiment":"neutral","sentiment_score":0.17206542566418648},{"text":"Is it C C 003?","start":81.365,"end":84.565,"sentiment":"neutral","sentiment_score":-0.0034029506146907814}],"sentiment":"neutral","sentiment_score":0.08261252598216136,"num_words":12,"start":60.16,"end":84.565},{"sentences":[{"text":"Because upon checking, there's no Shop 3 for the unit number.","start":84.565,"end":90.119995,"sentiment":"neutral","sentiment_score":-0.07242095978422598},{"text":"Okay.","start":95.21999,"end":95.7,"sentiment":"neutral","sentiment_score":-0.01102355308830738},{"text":"Hang on.","start":95.7,"end":96.1,"sentiment":"neutral","sentiment_score":-0.025401475839316845},{"text":"Let me just check.","start":96.1,"end":97.159996,"sentiment":"neutral","sentiment_score":-0.02082796487957239},{"text":"Unit 3003.","start":101.075005,"end":103.415,"sentiment":"neutral","sentiment_score":-0.0295559074729681}],"sentiment":"neutral","sentiment_score":-0.05004403684288263,"num_words":20,"start":84.565,"end":103.415},{"sentences":[{"text":"Okay.","start":105.395004,"end":105.895004,"sentiment":"neutral","sentiment_score":-0.05091668665409088},{"text":"Okay.","start":106.915,"end":107.395004,"sentiment":"neutral","sentiment_score":-0.020219292491674423},{"text":"Hang on.","start":107.395004,"end":108.215004,"sentiment":"neutral","sentiment_score":-0.022089815698564053},{"text":"Hello?","start":154.665,"end":155.165,"sentiment":"neutral","sentiment_score":0.00856901053339243},{"text":"Yes.","start":161.625,"end":161.94499,"sentiment":"neutral","sentiment_score":0.07664430141448975}],"sentiment":"neutral","sentiment_score":-0.005017049765835206,"num_words":6,"start":105.395004,"end":161.94499},{"sentences":[{"text":"Thank you for waiting.","start":161.94499,"end":163.08499,"sentiment":"neutral","sentiment_score":0.22946926951408386},{"text":"So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee of $300, which should be paid by the lot owner or the landlord.","start":163.22499,"end":178.64001,"sentiment":"neutral","sentiment_score":-0.037961503541147384},{"text":"So Super Network will contact you directly for this.","start":179.1,"end":182.595,"sentiment":"neutral","sentiment_score":0.21809238071242967},{"text":"So just to explain, the new development charge is a one time fee applied to certain new property developments.","start":182.755,"end":189.175,"sentiment":"neutral","sentiment_score":-0.04663218538227834},{"text":"It helps cover the cost of connecting, new premises to the Internet network.","start":190.035,"end":194.535,"sentiment":"neutral","sentiment_score":0.12227363053422707}],"sentiment":"neutral","sentiment_score":0.026581445708870888,"num_words":82,"start":161.94499,"end":194.535},{"sentences":[{"text":"So if you are renting, please inform your landlord so they're aware of this charge.","start":195.08,"end":200.54,"sentiment":"neutral","sentiment_score":-0.16007522543271382},{"text":"But if you are the owner property owner, then you will be the one responsible for paying it.","start":200.76,"end":205.9,"sentiment":"neutral","sentiment_score":-0.17984096374776629},{"text":"Yeah.","start":206.935,"end":207.17499,"sentiment":"neutral","sentiment_score":0.07290852069854736},{"text":"So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":207.17499,"end":220.74,"sentiment":"neutral","sentiment_score":-0.0040440581935016736},{"text":"So have you tried to visit our website, which is airtel.net.a u?","start":220.90001,"end":226.28,"sentiment":"neutral","sentiment_score":0.021259997301967815}],"sentiment":"neutral","sentiment_score":-0.06504656490454051,"num_words":84,"start":195.08,"end":226.28},{"sentences":[{"text":"Mhmm.","start":226.98001,"end":227.48001,"sentiment":"neutral","sentiment_score":-0.07823795080184937},{"text":"Yes.","start":233.70001,"end":234.015,"sentiment":"neutral","sentiment_score":0.04142900928854942},{"text":"Mhmm.","start":234.975,"end":235.055,"sentiment":"neutral","sentiment_score":0.032733187079429626},{"text":"So since the address has been verified that it's available under Erida, yeah, you can proceed with ordering, signing up via the website.","start":235.055,"end":244.83499,"sentiment":"neutral","sentiment_score":0.085035122283127},{"text":"Then Sorry?","start":245.375,"end":264.685,"sentiment":"neutral","sentiment_score":-0.056097005493938916}],"sentiment":"neutral","sentiment_score":0.0656977873960776,"num_words":28,"start":226.98001,"end":264.685},{"sentences":[{"text":"Which which one?","start":265.145,"end":266.445,"sentiment":"neutral","sentiment_score":-0.11104670912027359},{"text":"Okay.","start":270.025,"end":270.425,"sentiment":"neutral","sentiment_score":-0.01227487437427044},{"text":"The standard one.","start":270.425,"end":271.725,"sentiment":"neutral","sentiment_score":-0.018565388396382332},{"text":"Mhmm.","start":271.865,"end":272.365,"sentiment":"neutral","sentiment_score":-0.03140552341938019},{"text":"Mhmm.","start":281.19998,"end":281.69998,"sentiment":"neutral","sentiment_score":0.1792483031749725}],"sentiment":"neutral","sentiment_score":-0.028140931907627318,"num_words":9,"start":265.145,"end":281.69998},{"sentences":[{"text":"Yeah.","start":283.84,"end":284.08,"sentiment":"positive","sentiment_score":0.43341225385665894},{"text":"So if you select the twelve month contract, it has a free router, so no need for you to select a router.","start":284.08,"end":291.385,"sentiment":"positive","sentiment_score":0.4405994334004142},{"text":"But if you want the like, an upgraded or more performance about the router, you can choose higher.","start":291.605,"end":302.185,"sentiment":"positive","sentiment_score":0.338217048595349},{"text":"Regard is it the landline, like a VoIP phone?","start":313.34,"end":317.19998,"sentiment":"neutral","sentiment_score":0.013749392496214973},{"text":"We can provide the phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection.","start":319.095,"end":330.315,"sentiment":"neutral","sentiment_score":0.12394800199114758}],"sentiment":"neutral","sentiment_score":0.2628637704334847,"num_words":73,"start":283.84,"end":330.315},{"sentences":[{"text":"We can provide one, but it's really up to you if you want to get outside store.","start":336.24,"end":351.365,"sentiment":"neutral","sentiment_score":0.03811804698232342},{"text":"Yeah.","start":351.365,"end":351.865,"sentiment":"neutral","sentiment_score":0.013456856831908226},{"text":"Actually, it's we have phone available, but I'm not quite sure about the price of it as of the moment.","start":351.925,"end":361.5,"sentiment":"neutral","sentiment_score":-0.10507534053176641},{"text":"Yeah.","start":361.5,"end":362.0,"sentiment":"neutral","sentiment_score":0.03376217186450958},{"text":"Mhmm.","start":371.74,"end":372.24,"sentiment":"neutral","sentiment_score":-0.03462163358926773}],"sentiment":"neutral","sentiment_score":-0.036022565420717,"num_words":40,"start":336.24,"end":372.24},{"sentences":[{"text":"So if ever you will be ordering, the router is already preconfigured.","start":372.645,"end":378.585,"sentiment":"neutral","sentiment_score":-0.02372436799729864},{"text":"So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box.","start":379.605,"end":388.28,"sentiment":"neutral","sentiment_score":0.10724340178645574},{"text":"If you'll if you can see the, like, the block box on your wall.","start":388.98,"end":393.56,"sentiment":"neutral","sentiment_score":0.021364542988262007},{"text":"The address.","start":394.66,"end":395.30002,"sentiment":"neutral","sentiment_score":-0.010323396418243647},{"text":"Yeah.","start":395.30002,"end":395.80002,"sentiment":"neutral","sentiment_score":-0.021381936967372894}],"sentiment":"neutral","sentiment_score":0.0501947436820377,"num_words":55,"start":372.645,"end":395.80002},{"sentences":[{"text":"Mhmm.","start":398.1,"end":398.6,"sentiment":"neutral","sentiment_score":-0.03496609628200531},{"text":"Okay.","start":405.745,"end":406.145,"sentiment":"neutral","sentiment_score":-0.002085162326693535},{"text":"I see.","start":406.145,"end":406.54498,"sentiment":"neutral","sentiment_score":-0.0007246644236147404},{"text":"Yeah.","start":406.54498,"end":407.04498,"sentiment":"neutral","sentiment_score":0.004793193656951189},{"text":"That's it.","start":407.185,"end":408.16498,"sentiment":"neutral","sentiment_score":0.001275361399166286}],"sentiment":"neutral","sentiment_score":-0.0044509530000920805,"num_words":7,"start":398.1,"end":408.16498},{"sentences":[{"text":"I think they have to install it first for us to establish a connection.","start":408.705,"end":412.725,"sentiment":"neutral","sentiment_score":0.00034129652859909195},{"text":"So once that equipment is Actually, we can do the appointment on our end by our end.","start":413.15,"end":427.13498,"sentiment":"neutral","sentiment_score":0.04080165057059597},{"text":"One second.","start":428.955,"end":429.69498,"sentiment":"neutral","sentiment_score":0.04699990525841713},{"text":"Mhmm.","start":432.555,"end":433.055,"sentiment":"neutral","sentiment_score":0.009156481362879276},{"text":"Yeah.","start":433.675,"end":434.155,"sentiment":"neutral","sentiment_score":0.03966403007507324}],"sentiment":"neutral","sentiment_score":0.024035043801580155,"num_words":35,"start":408.705,"end":434.155},{"sentences":[{"text":"That's correct.","start":434.155,"end":434.97498,"sentiment":"neutral","sentiment_score":0.09745142608880997},{"text":"But mhmm.","start":435.91498,"end":437.375,"sentiment":"neutral","sentiment_score":0.30458977818489075},{"text":"So you're saying that you there's still no network termination device at the area as of the moment?","start":438.84003,"end":445.42,"sentiment":"neutral","sentiment_score":-0.09313776012923983},{"text":"Mhmm.","start":450.12003,"end":450.62003,"sentiment":"neutral","sentiment_score":-0.1860303282737732},{"text":"Okay.","start":464.645,"end":465.145,"sentiment":"neutral","sentiment_score":-0.025883186608552933}],"sentiment":"neutral","sentiment_score":-0.0451796161942184,"num_words":24,"start":434.155,"end":465.145},{"sentences":[{"text":"Yes.","start":466.13998,"end":466.38,"sentiment":"neutral","sentiment_score":-0.019185468554496765},{"text":"So if that's the case, we can just book the appointment by our end.","start":466.38,"end":471.6,"sentiment":"neutral","sentiment_score":0.23301902732678823},{"text":"Yeah.","start":475.5,"end":475.82,"sentiment":"positive","sentiment_score":0.4428417682647705},{"text":"You're welcome.","start":475.82,"end":476.56,"sentiment":"positive","sentiment_score":0.6872129738330841},{"text":"Have a great day.","start":476.62,"end":477.41998,"sentiment":"positive","sentiment_score":0.7561450451612473}],"sentiment":"positive","sentiment_score":0.3674967641180212,"num_words":22,"start":466.13998,"end":477.41998},{"sentences":[{"text":"Bye.","start":477.41998,"end":477.91998,"sentiment":"positive","sentiment_score":0.364766925573349}],"sentiment":"positive","sentiment_score":0.364766925573349,"num_words":1,"start":477.41998,"end":477.91998}]}}]},{"alternatives":[{"transcript":"Hi, Maureen. I am looking to connect my business to an Internet and telephone service provider, and I am required to do it via Super Networks. So just wanted to inquire what services you have available for my address. Sure. That's Shop Number 3, and the street address is 2 Furzer Street, F U R Zed E R, Street in Philip, A C T 26 06. Yep. Yeah. That's right. Cool. Thank you. Yep. It could be C yeah. It could be C. It's it is a commercial unit, so it could be C 003. C 03. Yeah. Yeah. It is C 03. Sorry. I can see on the door now. Not a C As In C for camera. Yeah. Number T T 483 Slash 2. My address for Unit 2. Connection per Unit 3. Okay. Yep. Yep. Okay. Okay. Okay. Okay. Mhmm. Yep. Okay. Yeah. I I did look at that, but it couldn't confirm the address. So I thought I'll give you a call and check to make sure that you have Internet available on this property. Mhmm. Mhmm. Since you're on the call, do you mind explaining to me so it says wait. Hold on a second. The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month. Is that right? That's the super fifty twenty. Mhmm. So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for that. Is that right? Mhmm. Alright. The other question I had yeah. The other question I had was about the telephone. So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device? Yeah. That I'm on. Yeah. Mhmm. So sorry. So you're gonna provide or we have to provide that? Okay. And are there any charges for using it from you? Like, if you get a phone from you a device from your company? Mhmm. Okay. Alright. What other thing okay. So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop? Mhmm. Yeah. Well, that's the thing. Because it's a new development, it is not here. So I'm guessing Supa Networks has to come and put that connection. Is that right? Is that the $300 connection fee that you mentioned? Okay. Alright. So how for the installation, I do I have to book that through you, or do I have to contact Super Network separately for Okay. So I just go ahead and make the booking from the Airtel website first, and then we can do that. Is that right? Okay. Brilliant. Alright. Fantastic. Thank you. Yep. No. Not not in the unit. I I don't I don't know where if it is on any property. Because when I contacted the strata manager, he said, oh, you have to contact Super Networks for that. And I tried calling them, and I couldn't get any response from them either. So that's why I'm calling you to understand how that will be done. Okay. Brilliant. Fantastic. Okay. Thank you so much for the information. Cheers. Bye. Bye.","confidence":0.9971601,"words":[{"word":"hi","start":7.44,"end":7.68,"confidence":0.8949746,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.0683133453130722},{"word":"maureen","start":7.68,"end":8.16,"confidence":0.8824162,"punctuated_word":"Maureen.","sentiment":"neutral","sentiment_score":0.06868994235992432},{"word":"i","start":8.16,"end":8.32,"confidence":0.9986853,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03343341499567032},{"word":"am","start":8.32,"end":8.48,"confidence":0.9990404,"punctuated_word":"am","sentiment":"neutral","sentiment_score":0.036813098937273026},{"word":"looking","start":8.48,"end":8.72,"confidence":0.9998641,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.04575179144740105},{"word":"to","start":8.72,"end":8.88,"confidence":0.9997634,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05289066210389137},{"word":"connect","start":8.88,"end":9.28,"confidence":0.99995065,"punctuated_word":"connect","sentiment":"neutral","sentiment_score":0.051822029054164886},{"word":"my","start":9.28,"end":9.44,"confidence":0.9996444,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.03204687684774399},{"word":"business","start":9.44,"end":9.92,"confidence":0.9999033,"punctuated_word":"business","sentiment":"neutral","sentiment_score":0.05102275311946869},{"word":"to","start":9.92,"end":10.42,"confidence":0.99826306,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05949809774756432},{"word":"an","start":10.559999,"end":10.96,"confidence":0.9964606,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.04124163091182709},{"word":"internet","start":10.96,"end":11.44,"confidence":0.934031,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.05227634683251381},{"word":"and","start":11.44,"end":11.599999,"confidence":0.44644353,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.03916371613740921},{"word":"telephone","start":11.599999,"end":12.08,"confidence":0.891993,"punctuated_word":"telephone","sentiment":"neutral","sentiment_score":0.03929334506392479},{"word":"service","start":12.08,"end":12.559999,"confidence":0.998061,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.04958850145339966},{"word":"provider","start":12.559999,"end":13.059999,"confidence":0.88545763,"punctuated_word":"provider,","sentiment":"neutral","sentiment_score":0.035145532339811325},{"word":"and","start":13.964999,"end":14.365,"confidence":0.9995296,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.01986067369580269},{"word":"i","start":14.365,"end":14.605,"confidence":0.99899966,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01307360641658306},{"word":"am","start":14.605,"end":15.084999,"confidence":0.99921036,"punctuated_word":"am","sentiment":"neutral","sentiment_score":-0.018017549067735672},{"word":"required","start":15.084999,"end":15.485,"confidence":0.9993767,"punctuated_word":"required","sentiment":"neutral","sentiment_score":-0.0045923031866550446},{"word":"to","start":15.485,"end":15.6449995,"confidence":0.9998272,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.005229052156209946},{"word":"do","start":15.6449995,"end":15.804999,"confidence":0.9998323,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.000013634562492370604},{"word":"it","start":15.804999,"end":16.045,"confidence":0.99753857,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.003587659448385238},{"word":"via","start":16.045,"end":16.525,"confidence":0.9965569,"punctuated_word":"via","sentiment":"neutral","sentiment_score":-0.002785537391901016},{"word":"super","start":16.525,"end":16.845,"confidence":0.4637564,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.0000578463077545166},{"word":"networks","start":16.845,"end":17.345,"confidence":0.79968387,"punctuated_word":"Networks.","sentiment":"neutral","sentiment_score":0.003661887254565954},{"word":"so","start":19.404999,"end":19.645,"confidence":0.8443635,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.062127672135829926},{"word":"just","start":19.645,"end":19.884998,"confidence":0.9174471,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.05076769739389419},{"word":"wanted","start":19.884998,"end":20.205,"confidence":0.9985033,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.049466975033283234},{"word":"to","start":20.205,"end":20.365,"confidence":0.99945575,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.057811833918094635},{"word":"inquire","start":20.365,"end":20.865,"confidence":0.99933076,"punctuated_word":"inquire","sentiment":"neutral","sentiment_score":0.051904745399951935},{"word":"what","start":20.925,"end":21.164999,"confidence":0.9939832,"punctuated_word":"what","sentiment":"neutral","sentiment_score":0.03835514187812805},{"word":"services","start":21.164999,"end":21.645,"confidence":0.9977064,"punctuated_word":"services","sentiment":"neutral","sentiment_score":0.03800097107887268},{"word":"you","start":21.645,"end":21.805,"confidence":0.9948596,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.042199864983558655},{"word":"have","start":21.805,"end":21.965,"confidence":0.9991898,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.049487367272377014},{"word":"available","start":21.965,"end":22.445,"confidence":0.99989533,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.03726448863744736},{"word":"for","start":22.445,"end":22.685,"confidence":0.98722523,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04385902360081673},{"word":"my","start":22.685,"end":22.845,"confidence":0.99989235,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.029542354866862297},{"word":"address","start":22.845,"end":23.345,"confidence":0.9465474,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":0.055099353194236755},{"word":"sure","start":28.18,"end":28.68,"confidence":0.75193214,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.026869148015975952},{"word":"that's","start":29.140001,"end":29.54,"confidence":0.77514344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.02091038040816784},{"word":"shop","start":29.54,"end":29.86,"confidence":0.9958657,"punctuated_word":"Shop","sentiment":"neutral","sentiment_score":0.01681782677769661},{"word":"number","start":29.86,"end":30.1,"confidence":0.9997284,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":0.019116217270493507},{"word":"3","start":30.1,"end":30.6,"confidence":0.75176954,"punctuated_word":"3,","sentiment":"neutral","sentiment_score":0.022695858031511307},{"word":"and","start":33.46,"end":33.78,"confidence":0.9979867,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.020460307598114017},{"word":"the","start":33.78,"end":33.940002,"confidence":0.99888057,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02109060436487198},{"word":"street","start":33.940002,"end":34.260002,"confidence":0.9994824,"punctuated_word":"street","sentiment":"neutral","sentiment_score":0.021564308553934097},{"word":"address","start":34.260002,"end":34.66,"confidence":0.99784505,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.0156681090593338},{"word":"is","start":34.66,"end":34.98,"confidence":0.99724704,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.016810590401291847},{"word":"2","start":34.98,"end":35.46,"confidence":0.99281996,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.019909070804715157},{"word":"furzer","start":35.46,"end":35.94,"confidence":0.9061965,"punctuated_word":"Furzer","sentiment":"neutral","sentiment_score":0.020436957478523254},{"word":"street","start":35.94,"end":36.44,"confidence":0.99453914,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.0216218214482069},{"word":"f","start":36.58,"end":36.9,"confidence":0.99926955,"punctuated_word":"F","sentiment":"neutral","sentiment_score":0.016163937747478485},{"word":"u","start":36.9,"end":37.22,"confidence":0.9997217,"punctuated_word":"U","sentiment":"neutral","sentiment_score":0.009547146037220957},{"word":"r","start":37.22,"end":37.72,"confidence":0.9999715,"punctuated_word":"R","sentiment":"neutral","sentiment_score":0.008368756622076035},{"word":"zed","start":37.86,"end":38.34,"confidence":0.9790193,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":0.01116239558905363},{"word":"e","start":38.34,"end":38.58,"confidence":0.99113816,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.009698514826595783},{"word":"r","start":38.58,"end":39.08,"confidence":0.9358283,"punctuated_word":"R,","sentiment":"neutral","sentiment_score":0.00722566619515419},{"word":"street","start":40.275,"end":40.775,"confidence":0.95066357,"punctuated_word":"Street","sentiment":"neutral","sentiment_score":0.014528066851198672},{"word":"in","start":40.835,"end":41.075,"confidence":0.8608512,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.009841114282608032},{"word":"philip","start":41.075,"end":41.575,"confidence":0.7747685,"punctuated_word":"Philip,","sentiment":"neutral","sentiment_score":0.01047145202755928},{"word":"a","start":41.635,"end":41.875,"confidence":0.9923497,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.005884977523237467},{"word":"c","start":41.875,"end":42.195,"confidence":0.99738044,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.003917294554412365},{"word":"t","start":42.195,"end":42.515,"confidence":0.99966264,"punctuated_word":"T","sentiment":"neutral","sentiment_score":0.004322093911468983},{"word":"26","start":42.515,"end":43.075,"confidence":0.9483736,"punctuated_word":"26","sentiment":"neutral","sentiment_score":0.003193921409547329},{"word":"06","start":43.075,"end":43.815,"confidence":0.99943596,"punctuated_word":"06.","sentiment":"neutral","sentiment_score":0.0037513943389058113},{"word":"yep","start":47.395,"end":47.895,"confidence":0.89757913,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.016712473705410957},{"word":"yeah","start":50.515,"end":50.754997,"confidence":0.9960248,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03566380590200424},{"word":"that's","start":50.754997,"end":51.075,"confidence":0.99878,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.065943643450737},{"word":"right","start":51.075,"end":51.575,"confidence":0.76865816,"punctuated_word":"right.","sentiment":"neutral","sentiment_score":0.07523921132087708},{"word":"cool","start":60.77,"end":61.01,"confidence":0.8496444,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.24673360586166385},{"word":"thank","start":61.01,"end":61.25,"confidence":0.99955624,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3384365439414978},{"word":"you","start":61.25,"end":61.75,"confidence":0.9996038,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.2834112048149109},{"word":"yep","start":78.595,"end":78.93,"confidence":0.9759246,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.06932821124792099},{"word":"it","start":89.09,"end":89.25,"confidence":0.9824468,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.05718859285116196},{"word":"could","start":89.25,"end":89.49,"confidence":0.9994948,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.05650322139263153},{"word":"be","start":89.49,"end":89.73,"confidence":0.9980478,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.04517635330557823},{"word":"c","start":89.73,"end":89.81,"confidence":0.96933013,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.03746452182531357},{"word":"yeah","start":89.97,"end":90.13,"confidence":0.98867995,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.019309639930725098},{"word":"it","start":90.13,"end":90.29,"confidence":0.9935493,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.028888575732707977},{"word":"could","start":90.29,"end":90.45,"confidence":0.9990163,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.04475666582584381},{"word":"be","start":90.45,"end":90.61,"confidence":0.9971263,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03155233711004257},{"word":"c","start":90.61,"end":90.85,"confidence":0.8592565,"punctuated_word":"C.","sentiment":"neutral","sentiment_score":-0.024268295615911484},{"word":"it's","start":90.85,"end":90.93,"confidence":0.95914197,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.038759950548410416},{"word":"it","start":91.01,"end":91.09,"confidence":0.9980866,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.028730973601341248},{"word":"is","start":91.09,"end":91.33,"confidence":0.998357,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.04445420950651169},{"word":"a","start":91.33,"end":91.41,"confidence":0.9987029,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024793848395347595},{"word":"commercial","start":91.41,"end":91.91,"confidence":0.99981624,"punctuated_word":"commercial","sentiment":"neutral","sentiment_score":-0.017460770905017853},{"word":"unit","start":92.05,"end":92.37,"confidence":0.85338545,"punctuated_word":"unit,","sentiment":"neutral","sentiment_score":-0.020344635471701625},{"word":"so","start":92.37,"end":92.53,"confidence":0.99756324,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.016718287020921707},{"word":"it","start":92.53,"end":92.61,"confidence":0.98655695,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011120595037937164},{"word":"could","start":92.61,"end":92.770004,"confidence":0.99900573,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.018136948347091675},{"word":"be","start":92.770004,"end":92.93,"confidence":0.99341995,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.02185078337788582},{"word":"c","start":92.93,"end":93.17,"confidence":0.9976005,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.024773353710770607},{"word":"003","start":93.17,"end":94.229996,"confidence":0.95697147,"punctuated_word":"003.","sentiment":"neutral","sentiment_score":-0.018915338441729546},{"word":"c","start":95.454994,"end":95.695,"confidence":0.83957875,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.013794781640172005},{"word":"03","start":95.695,"end":96.09499,"confidence":0.82473826,"punctuated_word":"03.","sentiment":"neutral","sentiment_score":-0.011050005443394184},{"word":"yeah","start":96.09499,"end":96.59499,"confidence":0.71982616,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.013056648895144464},{"word":"yeah","start":98.174995,"end":98.41499,"confidence":0.9988575,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.017228301614522934},{"word":"it","start":98.41499,"end":98.494995,"confidence":0.99687177,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.025366462767124176},{"word":"is","start":98.494995,"end":98.655,"confidence":0.9978136,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02811611443758011},{"word":"c","start":98.655,"end":98.814995,"confidence":0.99859244,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.025473766028881073},{"word":"03","start":98.814995,"end":99.375,"confidence":0.9979518,"punctuated_word":"03.","sentiment":"neutral","sentiment_score":-0.02343741804361343},{"word":"sorry","start":99.375,"end":99.615,"confidence":0.99905,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.08198189735412598},{"word":"i","start":99.615,"end":99.695,"confidence":0.99989104,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08135991543531418},{"word":"can","start":99.695,"end":99.854996,"confidence":0.99953175,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.07152222096920013},{"word":"see","start":99.854996,"end":100.09499,"confidence":0.93070716,"punctuated_word":"see","sentiment":"neutral","sentiment_score":-0.07256998121738434},{"word":"on","start":100.09499,"end":100.255,"confidence":0.68972695,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06971611827611923},{"word":"the","start":100.255,"end":100.335,"confidence":0.99948287,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07405318319797516},{"word":"door","start":100.335,"end":100.655,"confidence":0.9977076,"punctuated_word":"door","sentiment":"neutral","sentiment_score":-0.07154393196105957},{"word":"now","start":100.655,"end":101.155,"confidence":0.9893842,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.058624736964702606},{"word":"not","start":103.615,"end":103.774994,"confidence":0.76260406,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.05056705325841904},{"word":"a","start":103.774994,"end":104.015,"confidence":0.95536304,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0527108795940876},{"word":"c","start":104.015,"end":104.494995,"confidence":0.9975031,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.05209553241729736},{"word":"as","start":104.494995,"end":104.735,"confidence":0.6427682,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.05695057660341263},{"word":"in","start":104.735,"end":104.975,"confidence":0.99892116,"punctuated_word":"In","sentiment":"neutral","sentiment_score":-0.05091097205877304},{"word":"c","start":104.975,"end":105.295,"confidence":0.99046004,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.04995797201991081},{"word":"for","start":105.295,"end":105.795,"confidence":0.996831,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.054748378694057465},{"word":"camera","start":105.854996,"end":106.354996,"confidence":0.9893472,"punctuated_word":"camera.","sentiment":"neutral","sentiment_score":-0.042005568742752075},{"word":"yeah","start":114.88,"end":115.119995,"confidence":0.7906125,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.005100034177303314},{"word":"number","start":115.119995,"end":115.36,"confidence":0.57082343,"punctuated_word":"Number","sentiment":"neutral","sentiment_score":-0.01020444743335247},{"word":"t","start":115.36,"end":115.86,"confidence":0.9476063,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.005037756636738777},{"word":"t","start":117.04,"end":117.2,"confidence":0.7585858,"punctuated_word":"T","sentiment":"neutral","sentiment_score":-0.008144089952111244},{"word":"483","start":117.2,"end":118.159996,"confidence":0.5724354,"punctuated_word":"483","sentiment":"neutral","sentiment_score":0.000840076245367527},{"word":"slash","start":118.159996,"end":118.56,"confidence":0.9916957,"punctuated_word":"Slash","sentiment":"neutral","sentiment_score":-0.008061874657869339},{"word":"2","start":118.56,"end":119.06,"confidence":0.76584053,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.003801649436354637},{"word":"my","start":119.759995,"end":120.0,"confidence":0.7341607,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.011985089629888536},{"word":"address","start":120.0,"end":120.399994,"confidence":0.9945609,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.004105560481548309},{"word":"for","start":120.399994,"end":120.64,"confidence":0.58032364,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.00950256548821926},{"word":"unit","start":120.64,"end":121.14,"confidence":0.99230874,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.00754149816930294},{"word":"2","start":121.52,"end":122.02,"confidence":0.7140295,"punctuated_word":"2.","sentiment":"neutral","sentiment_score":-0.007549960166215897},{"word":"connection","start":122.485,"end":122.805,"confidence":0.9889197,"punctuated_word":"Connection","sentiment":"neutral","sentiment_score":-0.010352127254009249},{"word":"per","start":122.805,"end":123.305,"confidence":0.9041121,"punctuated_word":"per","sentiment":"neutral","sentiment_score":-0.004462625831365585},{"word":"unit","start":126.645,"end":126.895,"confidence":0.9989862,"punctuated_word":"Unit","sentiment":"neutral","sentiment_score":-0.006970398128032684},{"word":"3","start":126.895,"end":127.395,"confidence":0.94641376,"punctuated_word":"3.","sentiment":"neutral","sentiment_score":-0.0004514995962381363},{"word":"okay","start":148.3,"end":148.8,"confidence":0.7454137,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.01131597813218832},{"word":"yep","start":160.465,"end":160.965,"confidence":0.7925236,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0356905572116375},{"word":"yep","start":173.7,"end":174.2,"confidence":0.8572495,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.004145300947129726},{"word":"okay","start":179.125,"end":179.625,"confidence":0.9950311,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13371574878692627},{"word":"okay","start":182.725,"end":183.225,"confidence":0.7935362,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.00012579746544361117},{"word":"okay","start":189.445,"end":189.945,"confidence":0.8807908,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05519969016313553},{"word":"okay","start":191.58,"end":192.08,"confidence":0.9550737,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.037684544920921326},{"word":"mhmm","start":200.86,"end":201.36,"confidence":0.97906697,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.12714418768882751},{"word":"yep","start":206.175,"end":206.675,"confidence":0.9146589,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.01937267743051052},{"word":"okay","start":221.12999,"end":221.62999,"confidence":0.8255378,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.03946637362241745},{"word":"yeah","start":225.61,"end":225.93,"confidence":0.98680437,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.018776705488562584},{"word":"i","start":225.93,"end":226.17,"confidence":0.9967378,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.017755314707756042},{"word":"i","start":226.17,"end":226.32999,"confidence":0.9971601,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0350080281496048},{"word":"did","start":226.32999,"end":226.56999,"confidence":0.99356526,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.01718437671661377},{"word":"look","start":226.56999,"end":226.73,"confidence":0.99951625,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.018888942897319794},{"word":"at","start":226.73,"end":226.81,"confidence":0.99958354,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.05537546426057816},{"word":"that","start":226.81,"end":226.97,"confidence":0.9561395,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.05086083710193634},{"word":"but","start":226.97,"end":227.12999,"confidence":0.9999207,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.07170377671718597},{"word":"it","start":227.12999,"end":227.29,"confidence":0.51397955,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.1978268027305603},{"word":"couldn't","start":227.29,"end":227.61,"confidence":0.99975777,"punctuated_word":"couldn't","sentiment":"neutral","sentiment_score":-0.22530941665172577},{"word":"confirm","start":227.61,"end":227.93,"confidence":0.99974793,"punctuated_word":"confirm","sentiment":"neutral","sentiment_score":-0.13279949128627777},{"word":"the","start":227.93,"end":228.09,"confidence":0.9997863,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.19876740872859955},{"word":"address","start":228.09,"end":228.40999,"confidence":0.8665668,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.18228048086166385},{"word":"so","start":228.40999,"end":228.56999,"confidence":0.96566296,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.11565051972866058},{"word":"i","start":228.56999,"end":228.65,"confidence":0.99799925,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08962509781122208},{"word":"thought","start":228.65,"end":228.89,"confidence":0.9969651,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.03727918863296509},{"word":"i'll","start":228.89,"end":229.04999,"confidence":0.9879622,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.042406827211380005},{"word":"give","start":229.04999,"end":229.20999,"confidence":0.99985015,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.033882781863212585},{"word":"you","start":229.20999,"end":229.37,"confidence":0.99980265,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06444166600704193},{"word":"a","start":229.37,"end":229.45,"confidence":0.9978471,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0436808168888092},{"word":"call","start":229.45,"end":229.61,"confidence":0.999655,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.001209057867527008},{"word":"and","start":229.61,"end":229.84999,"confidence":0.9967249,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05303771048784256},{"word":"check","start":229.84999,"end":230.09,"confidence":0.99903214,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.016514599323272705},{"word":"to","start":230.09,"end":230.25,"confidence":0.9981694,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.043960921466350555},{"word":"make","start":230.25,"end":230.48999,"confidence":0.9998739,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.03941858559846878},{"word":"sure","start":230.48999,"end":230.65,"confidence":0.99975127,"punctuated_word":"sure","sentiment":"neutral","sentiment_score":-0.008805602788925171},{"word":"that","start":230.65,"end":230.89,"confidence":0.9993555,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0048582106828689575},{"word":"you","start":230.89,"end":231.04999,"confidence":0.9969971,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.017956040799617767},{"word":"have","start":231.04999,"end":231.37,"confidence":0.9988914,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.031446054577827454},{"word":"internet","start":231.37,"end":231.84999,"confidence":0.9453526,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.010850757360458374},{"word":"available","start":231.84999,"end":232.34999,"confidence":0.99979657,"punctuated_word":"available","sentiment":"neutral","sentiment_score":0.027298681437969208},{"word":"on","start":232.97,"end":233.12999,"confidence":0.9995522,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.045531533658504486},{"word":"this","start":233.12999,"end":233.37,"confidence":0.99981326,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013753198087215424},{"word":"property","start":233.37,"end":233.87,"confidence":0.9995476,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.018716953694820404},{"word":"mhmm","start":238.575,"end":239.075,"confidence":0.9915557,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.043601736426353455},{"word":"mhmm","start":240.655,"end":241.155,"confidence":0.95063996,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04378087446093559},{"word":"since","start":244.895,"end":245.215,"confidence":0.5641666,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":0.04105657711625099},{"word":"you're","start":245.215,"end":245.295,"confidence":0.98642397,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.034265968948602676},{"word":"on","start":245.295,"end":245.455,"confidence":0.9987196,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.009376909583806992},{"word":"the","start":245.455,"end":245.615,"confidence":0.99904734,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005785606801509857},{"word":"call","start":245.615,"end":245.855,"confidence":0.9975815,"punctuated_word":"call,","sentiment":"neutral","sentiment_score":-0.01836806908249855},{"word":"do","start":245.855,"end":246.095,"confidence":0.9585769,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.050075747072696686},{"word":"you","start":246.095,"end":246.175,"confidence":0.99517584,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04689917713403702},{"word":"mind","start":246.175,"end":246.495,"confidence":0.99995375,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.0324019119143486},{"word":"explaining","start":246.495,"end":246.975,"confidence":0.99975926,"punctuated_word":"explaining","sentiment":"neutral","sentiment_score":-0.054279129952192307},{"word":"to","start":246.975,"end":247.05501,"confidence":0.9981275,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05856978893280029},{"word":"me","start":247.05501,"end":247.175,"confidence":0.9997851,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.044439394026994705},{"word":"so","start":247.295,"end":247.795,"confidence":0.9972691,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06466199457645416},{"word":"it","start":248.735,"end":248.895,"confidence":0.9346453,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0631318986415863},{"word":"says","start":248.895,"end":249.375,"confidence":0.5012942,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.05687335133552551},{"word":"wait","start":250.015,"end":250.255,"confidence":0.98566985,"punctuated_word":"wait.","sentiment":"neutral","sentiment_score":-0.031950823962688446},{"word":"hold","start":250.255,"end":250.495,"confidence":0.9987318,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":-0.021796245127916336},{"word":"on","start":250.495,"end":250.655,"confidence":0.99776804,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.014590717852115633},{"word":"a","start":250.655,"end":250.815,"confidence":0.897839,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.008604178205132484},{"word":"second","start":250.815,"end":251.31,"confidence":0.99513626,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.01144212856888771},{"word":"the","start":253.15,"end":253.39,"confidence":0.8025154,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.03991422802209854},{"word":"super","start":253.39,"end":253.70999,"confidence":0.56310236,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.1344650387763977},{"word":"fiber","start":253.70999,"end":254.11,"confidence":0.98773557,"punctuated_word":"fiber","sentiment":"neutral","sentiment_score":0.1207256019115448},{"word":"boost","start":254.11,"end":254.59,"confidence":0.97732794,"punctuated_word":"boost","sentiment":"neutral","sentiment_score":0.14674827456474304},{"word":"super","start":254.59,"end":254.98999,"confidence":0.85716534,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.1614905148744583},{"word":"fifty","start":254.98999,"end":255.31,"confidence":0.99881566,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":0.1555125117301941},{"word":"twenty","start":255.31,"end":255.63,"confidence":0.994364,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.1522565633058548},{"word":"unlimited","start":255.63,"end":256.13,"confidence":0.7795254,"punctuated_word":"unlimited,","sentiment":"neutral","sentiment_score":0.121452659368515},{"word":"so","start":256.83,"end":256.99,"confidence":0.99859256,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.05053439736366272},{"word":"that's","start":256.99,"end":257.47,"confidence":0.99667764,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.022573281079530716},{"word":"$67.95","start":257.47,"end":258.59,"confidence":0.9987674,"punctuated_word":"$67.95","sentiment":"neutral","sentiment_score":0.03808780387043953},{"word":"a","start":258.59,"end":258.75,"confidence":0.99656314,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0004903115332126617},{"word":"month","start":258.75,"end":258.99,"confidence":0.999853,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.02942074090242386},{"word":"for","start":258.99,"end":259.15,"confidence":0.9974674,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.021620824933052063},{"word":"six","start":259.15,"end":259.38998,"confidence":0.9997973,"punctuated_word":"six","sentiment":"neutral","sentiment_score":0.06072138994932175},{"word":"months","start":259.38998,"end":259.55,"confidence":0.7411769,"punctuated_word":"months,","sentiment":"neutral","sentiment_score":0.057574786245822906},{"word":"and","start":259.55,"end":259.79,"confidence":0.9985782,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.0021815672516822815},{"word":"then","start":259.79,"end":260.03,"confidence":0.9982357,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.0008459314703941345},{"word":"that","start":260.03,"end":260.19,"confidence":0.99755836,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007908247411251068},{"word":"goes","start":260.19,"end":260.43,"confidence":0.99945396,"punctuated_word":"goes","sentiment":"neutral","sentiment_score":-0.009501248598098757},{"word":"to","start":260.43,"end":260.59,"confidence":0.99908316,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.006440788507461548},{"word":"$79.95","start":260.59,"end":261.79,"confidence":0.9972074,"punctuated_word":"$79.95","sentiment":"neutral","sentiment_score":0.035505641251802444},{"word":"a","start":261.79,"end":261.95,"confidence":0.99721766,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.003916904330253601},{"word":"month","start":261.95,"end":262.19,"confidence":0.99791986,"punctuated_word":"month.","sentiment":"neutral","sentiment_score":0.02772226557135582},{"word":"is","start":262.19,"end":262.35,"confidence":0.9993519,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.034561045467853546},{"word":"that","start":262.35,"end":262.51,"confidence":0.9989938,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.010843023657798769},{"word":"right","start":262.51,"end":263.01,"confidence":0.9995855,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.01359402947127819},{"word":"that's","start":266.725,"end":267.045,"confidence":0.9905511,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.09569203853607178},{"word":"the","start":267.045,"end":267.20502,"confidence":0.9992705,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06796576082706451},{"word":"super","start":267.20502,"end":267.605,"confidence":0.57199246,"punctuated_word":"super","sentiment":"neutral","sentiment_score":0.006002001464366913},{"word":"fifty","start":267.605,"end":268.005,"confidence":0.9977034,"punctuated_word":"fifty","sentiment":"neutral","sentiment_score":-0.012688439339399338},{"word":"twenty","start":268.005,"end":268.505,"confidence":0.9612058,"punctuated_word":"twenty.","sentiment":"neutral","sentiment_score":-0.029821468517184258},{"word":"mhmm","start":272.005,"end":272.505,"confidence":0.9548795,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03629078343510628},{"word":"so","start":273.36502,"end":273.86502,"confidence":0.94862324,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.22174200415611267},{"word":"and","start":274.245,"end":274.48502,"confidence":0.9988813,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.19266170263290405},{"word":"then","start":274.48502,"end":274.725,"confidence":0.9992586,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.20606084167957303},{"word":"if","start":274.725,"end":274.965,"confidence":0.9859666,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.2089766561985016},{"word":"i","start":274.965,"end":275.125,"confidence":0.9977794,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.29545989632606506},{"word":"buy","start":275.125,"end":275.625,"confidence":0.9970139,"punctuated_word":"buy","sentiment":"neutral","sentiment_score":0.25021857023239136},{"word":"a","start":275.92502,"end":276.08502,"confidence":0.9718472,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.25072282552719116},{"word":"internet","start":276.08502,"end":276.58502,"confidence":0.8874847,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.23050397634506223},{"word":"wi","start":277.79,"end":277.95,"confidence":0.60787153,"punctuated_word":"Wi","sentiment":"neutral","sentiment_score":0.21208611130714417},{"word":"fi","start":277.95,"end":278.19,"confidence":0.9968796,"punctuated_word":"Fi","sentiment":"neutral","sentiment_score":0.2360004186630249},{"word":"router","start":278.19,"end":278.59,"confidence":0.97637993,"punctuated_word":"router","sentiment":"neutral","sentiment_score":0.16571730375289917},{"word":"with","start":278.59,"end":278.91,"confidence":0.99483854,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.24888049066066745},{"word":"the","start":278.91,"end":279.07,"confidence":0.9171193,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.26245442032814026},{"word":"twelve","start":279.07,"end":279.31,"confidence":0.9996817,"punctuated_word":"twelve","sentiment":"neutral","sentiment_score":0.17901363968849182},{"word":"month","start":279.31,"end":279.63,"confidence":0.9946038,"punctuated_word":"month","sentiment":"neutral","sentiment_score":0.2006310373544693},{"word":"contract","start":279.63,"end":279.95,"confidence":0.91696656,"punctuated_word":"contract,","sentiment":"neutral","sentiment_score":0.2002371251583099},{"word":"so","start":279.95,"end":280.11002,"confidence":0.99736136,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.26048409938812256},{"word":"there's","start":280.11002,"end":280.27002,"confidence":0.9855597,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.2953455448150635},{"word":"no","start":280.27002,"end":280.43002,"confidence":0.9975218,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.2164689004421234},{"word":"additional","start":280.43002,"end":280.83002,"confidence":0.9987942,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":0.1098664402961731},{"word":"charge","start":280.83002,"end":281.07,"confidence":0.99960667,"punctuated_word":"charge","sentiment":"neutral","sentiment_score":0.1934099793434143},{"word":"for","start":281.07,"end":281.23,"confidence":0.9992644,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.2459077090024948},{"word":"that","start":281.23,"end":281.39,"confidence":0.98878497,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.2206722795963287},{"word":"is","start":281.39,"end":281.55002,"confidence":0.99881506,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.17583726346492767},{"word":"that","start":281.55002,"end":281.71002,"confidence":0.9994204,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.22516466677188873},{"word":"right","start":281.71002,"end":282.21002,"confidence":0.9992457,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.2209400236606598},{"word":"mhmm","start":291.95,"end":292.45,"confidence":0.9969412,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1622392237186432},{"word":"alright","start":299.715,"end":300.215,"confidence":0.90950364,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.17648959159851074},{"word":"the","start":300.995,"end":301.23502,"confidence":0.8471724,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.020767368376255035},{"word":"other","start":301.23502,"end":301.39502,"confidence":0.9998337,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.01634984463453293},{"word":"question","start":301.39502,"end":301.875,"confidence":0.999681,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.008105486631393433},{"word":"i","start":301.875,"end":302.035,"confidence":0.9992561,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03990665078163147},{"word":"had","start":302.035,"end":302.275,"confidence":0.9018356,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.024632655084133148},{"word":"yeah","start":302.515,"end":302.915,"confidence":0.9908657,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.015532407909631727},{"word":"the","start":302.915,"end":303.075,"confidence":0.99834585,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02815771847963333},{"word":"other","start":303.075,"end":303.23502,"confidence":0.9994635,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.06430765241384506},{"word":"question","start":303.23502,"end":303.555,"confidence":0.9997396,"punctuated_word":"question","sentiment":"neutral","sentiment_score":-0.04925023764371872},{"word":"i","start":303.555,"end":303.635,"confidence":0.9994041,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04887396842241287},{"word":"had","start":303.635,"end":303.875,"confidence":0.9947351,"punctuated_word":"had","sentiment":"neutral","sentiment_score":-0.05954808369278908},{"word":"was","start":303.875,"end":304.115,"confidence":0.99955195,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.06236405670642853},{"word":"about","start":304.115,"end":304.355,"confidence":0.9996364,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.08117834478616714},{"word":"the","start":304.355,"end":304.595,"confidence":0.9996252,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07046959549188614},{"word":"telephone","start":304.595,"end":305.075,"confidence":0.99740165,"punctuated_word":"telephone.","sentiment":"neutral","sentiment_score":-0.04877359792590141},{"word":"so","start":305.075,"end":305.315,"confidence":0.9996562,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.03956296294927597},{"word":"if","start":305.315,"end":305.555,"confidence":0.9965463,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.023636944591999057},{"word":"i","start":305.555,"end":305.795,"confidence":0.99966836,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.027027498930692673},{"word":"choose","start":305.795,"end":306.195,"confidence":0.87161577,"punctuated_word":"choose,","sentiment":"neutral","sentiment_score":0.0004694964736700058},{"word":"say","start":306.195,"end":306.695,"confidence":0.9802134,"punctuated_word":"say,","sentiment":"neutral","sentiment_score":-0.04045043885707855},{"word":"either","start":307.06998,"end":307.38998,"confidence":0.99805534,"punctuated_word":"either","sentiment":"neutral","sentiment_score":0.0030549094080924988},{"word":"of","start":307.38998,"end":307.43,"confidence":0.99823785,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.005461942404508591},{"word":"the","start":307.43,"end":307.47,"confidence":0.99967575,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.000836055725812912},{"word":"two","start":307.47,"end":307.87,"confidence":0.9997515,"punctuated_word":"two","sentiment":"neutral","sentiment_score":-0.01727956533432007},{"word":"plans","start":307.87,"end":308.27,"confidence":0.97730076,"punctuated_word":"plans,","sentiment":"neutral","sentiment_score":-0.007360639050602913},{"word":"does","start":308.27,"end":308.50998,"confidence":0.9995042,"punctuated_word":"does","sentiment":"neutral","sentiment_score":-0.055051613599061966},{"word":"that","start":308.50998,"end":308.66998,"confidence":0.99990237,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.01448996365070343},{"word":"come","start":308.66998,"end":308.83,"confidence":0.9996928,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.02469400316476822},{"word":"with","start":308.83,"end":309.06998,"confidence":0.99983823,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.018100790679454803},{"word":"the","start":309.06998,"end":309.15,"confidence":0.9963187,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03772713243961334},{"word":"device","start":309.15,"end":309.55,"confidence":0.70994604,"punctuated_word":"device,","sentiment":"neutral","sentiment_score":-0.05116873234510422},{"word":"or","start":309.55,"end":309.78998,"confidence":0.99954504,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.09390338510274888},{"word":"do","start":309.78998,"end":309.87,"confidence":0.99990916,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.10461059212684631},{"word":"we","start":309.87,"end":310.11,"confidence":0.9999167,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.0871964544057846},{"word":"have","start":310.11,"end":310.27,"confidence":0.99987566,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.07123357057571411},{"word":"to","start":310.27,"end":310.34998,"confidence":0.999054,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06577857583761215},{"word":"bring","start":310.34998,"end":310.50998,"confidence":0.9999356,"punctuated_word":"bring","sentiment":"neutral","sentiment_score":-0.07434937357902527},{"word":"our","start":310.50998,"end":310.75,"confidence":0.9894549,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.06640433520078659},{"word":"own","start":310.75,"end":310.91,"confidence":0.99983406,"punctuated_word":"own","sentiment":"neutral","sentiment_score":-0.10588247328996658},{"word":"device","start":310.91,"end":311.41,"confidence":0.99919736,"punctuated_word":"device?","sentiment":"neutral","sentiment_score":-0.030535057187080383},{"word":"yeah","start":315.71,"end":315.94998,"confidence":0.9681542,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03137723356485367},{"word":"that","start":315.94998,"end":316.27,"confidence":0.78359056,"punctuated_word":"That","sentiment":"neutral","sentiment_score":0.038287512958049774},{"word":"i'm","start":316.27,"end":316.43,"confidence":0.4517979,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.022975515574216843},{"word":"on","start":316.43,"end":316.91,"confidence":0.67842007,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.022872712463140488},{"word":"yeah","start":316.91,"end":317.41,"confidence":0.99276733,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.12421219050884248},{"word":"mhmm","start":320.825,"end":321.325,"confidence":0.98943853,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.1780264675617218},{"word":"so","start":331.385,"end":331.625,"confidence":0.7515912,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06894911825656891},{"word":"sorry","start":331.625,"end":332.02502,"confidence":0.73040795,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.13348974287509918},{"word":"so","start":332.02502,"end":332.18503,"confidence":0.9924736,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.12397602945566176},{"word":"you're","start":332.18503,"end":332.42502,"confidence":0.91613495,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.12424170970916748},{"word":"gonna","start":332.42502,"end":332.665,"confidence":0.98388714,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.15932169556617737},{"word":"provide","start":332.665,"end":332.98502,"confidence":0.9889243,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.04434695094823837},{"word":"or","start":332.98502,"end":333.14502,"confidence":0.6355536,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1001998633146286},{"word":"we","start":333.14502,"end":333.225,"confidence":0.9986505,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11898922920227052},{"word":"have","start":333.225,"end":333.46503,"confidence":0.9990133,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.12599951028823853},{"word":"to","start":333.46503,"end":333.625,"confidence":0.9959901,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1156429797410965},{"word":"provide","start":333.625,"end":334.125,"confidence":0.91168123,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":-0.07988935708999634},{"word":"that","start":334.18503,"end":334.68503,"confidence":0.99459004,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.07871230691671371},{"word":"okay","start":343.54,"end":343.78,"confidence":0.9690856,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.023524198681116104},{"word":"and","start":343.78,"end":344.18,"confidence":0.99439055,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.023979630321264267},{"word":"are","start":344.18,"end":344.34,"confidence":0.9658414,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.04902076721191406},{"word":"there","start":344.34,"end":344.5,"confidence":0.99689436,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.03955592215061188},{"word":"any","start":344.5,"end":344.66,"confidence":0.9986589,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.03809409588575363},{"word":"charges","start":344.66,"end":345.06,"confidence":0.9990551,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":-0.06803224235773087},{"word":"for","start":345.06,"end":345.3,"confidence":0.9958811,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.05692140758037567},{"word":"using","start":345.3,"end":345.54,"confidence":0.9996463,"punctuated_word":"using","sentiment":"neutral","sentiment_score":0.008716180920600891},{"word":"it","start":345.54,"end":345.86,"confidence":0.9998487,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.018309809267520905},{"word":"from","start":345.86,"end":346.1,"confidence":0.9995148,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.06980214267969131},{"word":"you","start":346.1,"end":346.6,"confidence":0.87246126,"punctuated_word":"you?","sentiment":"neutral","sentiment_score":-0.06714442372322083},{"word":"like","start":347.3,"end":347.54,"confidence":0.92401135,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.03643062338232994},{"word":"if","start":347.54,"end":347.62,"confidence":0.999652,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.018634330481290817},{"word":"you","start":347.62,"end":347.78,"confidence":0.9593081,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02645678073167801},{"word":"get","start":347.78,"end":347.94,"confidence":0.99915123,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.02312825620174408},{"word":"a","start":347.94,"end":348.02,"confidence":0.99844426,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.028940703719854355},{"word":"phone","start":348.02,"end":348.34,"confidence":0.99963546,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.03696709498763085},{"word":"from","start":348.34,"end":348.58,"confidence":0.99752253,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03845968469977379},{"word":"you","start":348.58,"end":348.74,"confidence":0.9243464,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04367448389530182},{"word":"a","start":348.98,"end":349.06,"confidence":0.7119846,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.027817122638225555},{"word":"device","start":349.06,"end":349.38,"confidence":0.97869533,"punctuated_word":"device","sentiment":"neutral","sentiment_score":-0.029670141637325287},{"word":"from","start":349.38,"end":349.7,"confidence":0.99925536,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03148914873600006},{"word":"your","start":349.7,"end":349.94,"confidence":0.99360067,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05982040986418724},{"word":"company","start":349.94,"end":350.44,"confidence":0.96584344,"punctuated_word":"company?","sentiment":"neutral","sentiment_score":-0.03816739842295647},{"word":"mhmm","start":357.255,"end":357.755,"confidence":0.9820963,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.11728619039058684},{"word":"okay","start":360.535,"end":361.035,"confidence":0.98879266,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07763534784317017},{"word":"alright","start":361.815,"end":362.315,"confidence":0.9983423,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.08891990035772324},{"word":"what","start":364.43,"end":364.67,"confidence":0.72080874,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.06103173643350601},{"word":"other","start":364.67,"end":364.99002,"confidence":0.4548039,"punctuated_word":"other","sentiment":"neutral","sentiment_score":0.03366135060787201},{"word":"thing","start":364.99002,"end":365.31,"confidence":0.960052,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":0.043909795582294464},{"word":"okay","start":365.47,"end":365.71,"confidence":0.9940461,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.05790260434150696},{"word":"so","start":365.71,"end":365.87,"confidence":0.9990207,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007589250802993774},{"word":"in","start":365.87,"end":365.95,"confidence":0.9914791,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.017335735261440277},{"word":"terms","start":365.95,"end":366.11002,"confidence":0.9999006,"punctuated_word":"terms","sentiment":"neutral","sentiment_score":0.016186624765396118},{"word":"of","start":366.11002,"end":366.27002,"confidence":0.9997733,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.008014090359210968},{"word":"the","start":366.27002,"end":366.35,"confidence":0.9983369,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00022094696760177612},{"word":"connection","start":366.35,"end":366.75,"confidence":0.9944381,"punctuated_word":"connection,","sentiment":"neutral","sentiment_score":-0.018975716084241867},{"word":"would","start":366.75,"end":366.99002,"confidence":0.99937695,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.04586508125066757},{"word":"you","start":366.99002,"end":367.07,"confidence":0.99956423,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0395842120051384},{"word":"be","start":367.07,"end":367.31,"confidence":0.9970612,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07808322459459305},{"word":"sending","start":367.31,"end":367.55002,"confidence":0.8141719,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.09468907862901688},{"word":"sending","start":367.55002,"end":367.95,"confidence":0.94447404,"punctuated_word":"sending","sentiment":"neutral","sentiment_score":-0.08749512583017349},{"word":"a","start":367.95,"end":368.11002,"confidence":0.9196434,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07601906359195709},{"word":"technician","start":368.11002,"end":368.51,"confidence":0.99960536,"punctuated_word":"technician","sentiment":"neutral","sentiment_score":-0.027343586087226868},{"word":"to","start":368.51,"end":368.67,"confidence":0.9997702,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05000095069408417},{"word":"come","start":368.67,"end":368.83002,"confidence":0.99936754,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.027637526392936707},{"word":"and","start":368.83002,"end":369.07,"confidence":0.997177,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.01047058403491974},{"word":"fix","start":369.07,"end":369.31,"confidence":0.98161834,"punctuated_word":"fix","sentiment":"neutral","sentiment_score":-0.044999539852142334},{"word":"things","start":369.31,"end":369.63,"confidence":0.9991493,"punctuated_word":"things","sentiment":"neutral","sentiment_score":0.03456337749958038},{"word":"up","start":369.63,"end":369.79,"confidence":0.9994342,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.02000802755355835},{"word":"over","start":369.79,"end":370.03,"confidence":0.999556,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.05077935755252838},{"word":"here","start":370.03,"end":370.35,"confidence":0.9992538,"punctuated_word":"here","sentiment":"neutral","sentiment_score":0.007631272077560425},{"word":"in","start":370.35,"end":370.51,"confidence":0.9983297,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.02645270526409149},{"word":"our","start":370.51,"end":370.75,"confidence":0.98993534,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.012433677911758425},{"word":"shop","start":370.75,"end":371.25,"confidence":0.99872637,"punctuated_word":"shop?","sentiment":"neutral","sentiment_score":-0.018888596445322037},{"word":"mhmm","start":378.805,"end":379.305,"confidence":0.92693317,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.056716058403253555},{"word":"yeah","start":393.69,"end":393.93002,"confidence":0.8181951,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.014608517289161682},{"word":"well","start":393.93002,"end":394.33002,"confidence":0.9940145,"punctuated_word":"Well,","sentiment":"neutral","sentiment_score":0.005422087851911783},{"word":"that's","start":394.33002,"end":394.57,"confidence":0.99641716,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.0028464728966355324},{"word":"the","start":394.57,"end":394.73,"confidence":0.99494547,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0013578897342085838},{"word":"thing","start":394.73,"end":394.89,"confidence":0.75376165,"punctuated_word":"thing.","sentiment":"neutral","sentiment_score":-0.01045182067900896},{"word":"because","start":394.89,"end":395.13,"confidence":0.9988263,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.015790138393640518},{"word":"it's","start":395.13,"end":395.29,"confidence":0.99829465,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.020009994506835938},{"word":"a","start":395.29,"end":395.37003,"confidence":0.9983145,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.015605511143803596},{"word":"new","start":395.37003,"end":395.69,"confidence":0.99961853,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.06091548129916191},{"word":"development","start":395.69,"end":396.09003,"confidence":0.94926167,"punctuated_word":"development,","sentiment":"neutral","sentiment_score":-0.0613754503428936},{"word":"it","start":396.09003,"end":396.25,"confidence":0.99823654,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.08103309571743011},{"word":"is","start":396.25,"end":396.49002,"confidence":0.9991991,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.097128264605999},{"word":"not","start":396.49002,"end":396.73,"confidence":0.9998332,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10434862971305849},{"word":"here","start":396.73,"end":397.23,"confidence":0.92297935,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.11211372911930084},{"word":"so","start":397.45,"end":397.53,"confidence":0.996009,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.053813278675079346},{"word":"i'm","start":397.53,"end":397.77002,"confidence":0.99561864,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04533254355192184},{"word":"guessing","start":397.77002,"end":398.17,"confidence":0.9997466,"punctuated_word":"guessing","sentiment":"neutral","sentiment_score":-0.039654381573200226},{"word":"supa","start":398.17,"end":398.41,"confidence":0.7420095,"punctuated_word":"Supa","sentiment":"neutral","sentiment_score":-0.03416438400745392},{"word":"networks","start":398.41,"end":398.81,"confidence":0.6094059,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":-0.02773708663880825},{"word":"has","start":398.81,"end":399.05002,"confidence":0.99907446,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.03896224871277809},{"word":"to","start":399.05002,"end":399.21002,"confidence":0.9991068,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.025142235681414604},{"word":"come","start":399.21002,"end":399.45,"confidence":0.9998204,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.015627112239599228},{"word":"and","start":399.45,"end":399.95,"confidence":0.88947695,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.015972360968589783},{"word":"put","start":400.09003,"end":400.33002,"confidence":0.9891179,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.01308058761060238},{"word":"that","start":400.33002,"end":400.49002,"confidence":0.99941707,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.010135026648640633},{"word":"connection","start":400.49002,"end":400.89,"confidence":0.9900114,"punctuated_word":"connection.","sentiment":"neutral","sentiment_score":-0.023890994489192963},{"word":"is","start":400.89,"end":401.05002,"confidence":0.99982244,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.011169033125042915},{"word":"that","start":401.05002,"end":401.21002,"confidence":0.9998826,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0017337203025817871},{"word":"right","start":401.21002,"end":401.53,"confidence":0.9994806,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.008765963837504387},{"word":"is","start":401.53,"end":401.69,"confidence":0.99919635,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.017435187473893166},{"word":"that","start":401.69,"end":401.85,"confidence":0.99975914,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.012262238189578056},{"word":"the","start":401.85,"end":402.01,"confidence":0.9981964,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02174796164035797},{"word":"$300","start":402.01,"end":402.81,"confidence":0.9840963,"punctuated_word":"$300","sentiment":"neutral","sentiment_score":-0.008657773025333881},{"word":"connection","start":402.81,"end":403.21002,"confidence":0.99935037,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.021487366408109665},{"word":"fee","start":403.21002,"end":403.37003,"confidence":0.9929075,"punctuated_word":"fee","sentiment":"neutral","sentiment_score":-0.010280645452439783},{"word":"that","start":403.37003,"end":403.61002,"confidence":0.99955386,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.017784234136343002},{"word":"you","start":403.61002,"end":403.77002,"confidence":0.99983203,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02043854631483555},{"word":"mentioned","start":403.77002,"end":404.27002,"confidence":0.9976915,"punctuated_word":"mentioned?","sentiment":"neutral","sentiment_score":-0.014052444137632849},{"word":"okay","start":409.14502,"end":409.64502,"confidence":0.86792207,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0020459620282053947},{"word":"alright","start":412.98502,"end":413.465,"confidence":0.98557526,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.019007064402103424},{"word":"so","start":413.465,"end":413.785,"confidence":0.9527148,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.011026944033801556},{"word":"how","start":413.785,"end":413.86502,"confidence":0.48410454,"punctuated_word":"how","sentiment":"neutral","sentiment_score":0.011261219158768654},{"word":"for","start":414.025,"end":414.265,"confidence":0.9961456,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016858253628015518},{"word":"the","start":414.265,"end":414.42502,"confidence":0.9944299,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.020128395408391953},{"word":"installation","start":414.42502,"end":414.92502,"confidence":0.981238,"punctuated_word":"installation,","sentiment":"neutral","sentiment_score":0.01668711192905903},{"word":"i","start":415.065,"end":415.14502,"confidence":0.986881,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013637388125061989},{"word":"do","start":415.305,"end":415.465,"confidence":0.9954516,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.008776376955211163},{"word":"i","start":415.465,"end":415.625,"confidence":0.9996075,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.013531455770134926},{"word":"have","start":415.625,"end":415.785,"confidence":0.9997321,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.010435291565954683},{"word":"to","start":415.785,"end":416.025,"confidence":0.9984894,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.016058947890996933},{"word":"book","start":416.025,"end":416.265,"confidence":0.99821365,"punctuated_word":"book","sentiment":"neutral","sentiment_score":0.02124347910284996},{"word":"that","start":416.265,"end":416.665,"confidence":0.99838924,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.023101089522242543},{"word":"through","start":416.665,"end":416.98502,"confidence":0.9647405,"punctuated_word":"through","sentiment":"neutral","sentiment_score":0.009783424437046053},{"word":"you","start":416.98502,"end":417.14502,"confidence":0.759321,"punctuated_word":"you,","sentiment":"neutral","sentiment_score":0.01121809147298336},{"word":"or","start":417.14502,"end":417.385,"confidence":0.99849594,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.002980319783091545},{"word":"do","start":417.385,"end":417.465,"confidence":0.99926084,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0010324744507670405},{"word":"i","start":417.465,"end":417.625,"confidence":0.99953187,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.005952862091362476},{"word":"have","start":417.625,"end":417.70502,"confidence":0.9996934,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.004339868202805519},{"word":"to","start":417.70502,"end":417.86502,"confidence":0.9984615,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.005459636449813843},{"word":"contact","start":417.86502,"end":418.265,"confidence":0.9995672,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.0018920954316854477},{"word":"super","start":418.265,"end":418.505,"confidence":0.78827405,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":0.008562756702303886},{"word":"network","start":418.505,"end":418.905,"confidence":0.8468267,"punctuated_word":"Network","sentiment":"neutral","sentiment_score":0.014763504266738892},{"word":"separately","start":418.905,"end":419.385,"confidence":0.96404517,"punctuated_word":"separately","sentiment":"neutral","sentiment_score":0.0017026402056217194},{"word":"for","start":419.385,"end":419.82,"confidence":0.98133874,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006716822274029255},{"word":"okay","start":427.42,"end":427.74002,"confidence":0.9954256,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.05646458268165589},{"word":"so","start":427.74002,"end":427.98,"confidence":0.9995946,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04010958224534989},{"word":"i","start":427.98,"end":428.14,"confidence":0.99904925,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.06111481040716171},{"word":"just","start":428.14,"end":428.30002,"confidence":0.90611935,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.06438394635915756},{"word":"go","start":428.30002,"end":428.46002,"confidence":0.99985504,"punctuated_word":"go","sentiment":"neutral","sentiment_score":0.06372004747390747},{"word":"ahead","start":428.46002,"end":428.7,"confidence":0.9999403,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.07711517065763474},{"word":"and","start":428.7,"end":428.78,"confidence":0.99907386,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05765111371874809},{"word":"make","start":428.78,"end":429.02002,"confidence":0.999796,"punctuated_word":"make","sentiment":"neutral","sentiment_score":0.05240212008357048},{"word":"the","start":429.02002,"end":429.18,"confidence":0.9997216,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06518521159887314},{"word":"booking","start":429.18,"end":429.5,"confidence":0.99969625,"punctuated_word":"booking","sentiment":"neutral","sentiment_score":0.06581044942140579},{"word":"from","start":429.5,"end":429.9,"confidence":0.9998087,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.04773592576384544},{"word":"the","start":429.9,"end":430.14,"confidence":0.99821883,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.046183496713638306},{"word":"airtel","start":430.14,"end":430.54,"confidence":0.9641574,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.035396791994571686},{"word":"website","start":430.54,"end":430.94,"confidence":0.99833566,"punctuated_word":"website","sentiment":"neutral","sentiment_score":0.03353331983089447},{"word":"first","start":430.94,"end":431.18,"confidence":0.9074937,"punctuated_word":"first,","sentiment":"neutral","sentiment_score":0.04646407067775726},{"word":"and","start":431.18,"end":431.34,"confidence":0.9997321,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.04622231423854828},{"word":"then","start":431.34,"end":431.58002,"confidence":0.9999052,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.06095627695322037},{"word":"we","start":431.58002,"end":431.74002,"confidence":0.9995377,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.054040975868701935},{"word":"can","start":431.74002,"end":431.9,"confidence":0.9924777,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05202767625451088},{"word":"do","start":431.9,"end":432.06,"confidence":0.99974793,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.04806643724441528},{"word":"that","start":432.06,"end":432.22,"confidence":0.9958556,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.041921466588974},{"word":"is","start":432.22,"end":432.38,"confidence":0.99949515,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.023760415613651276},{"word":"that","start":432.38,"end":432.62,"confidence":0.99955124,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019960081204771996},{"word":"right","start":432.62,"end":433.12,"confidence":0.9984566,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":0.01925415545701981},{"word":"okay","start":434.565,"end":435.065,"confidence":0.99310064,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.29797685146331787},{"word":"brilliant","start":435.20502,"end":435.605,"confidence":0.99718267,"punctuated_word":"Brilliant.","sentiment":"positive","sentiment_score":0.5175862312316895},{"word":"alright","start":435.605,"end":435.92502,"confidence":0.9986081,"punctuated_word":"Alright.","sentiment":"positive","sentiment_score":0.4352428615093231},{"word":"fantastic","start":435.92502,"end":436.405,"confidence":0.9993148,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.68570476770401},{"word":"thank","start":436.405,"end":436.565,"confidence":0.9997409,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5962690114974976},{"word":"you","start":436.565,"end":436.885,"confidence":0.99151444,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.5399795770645142},{"word":"yep","start":436.885,"end":437.385,"confidence":0.9356532,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0012693169992417095},{"word":"no","start":444.96503,"end":445.36502,"confidence":0.96234035,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.19648101925849917},{"word":"not","start":445.36502,"end":445.685,"confidence":0.9966912,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.2194279432296753},{"word":"not","start":445.685,"end":446.005,"confidence":0.9868239,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2282471209764481},{"word":"in","start":446.005,"end":446.165,"confidence":0.99688846,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.24424079060554504},{"word":"the","start":446.165,"end":446.325,"confidence":0.99970347,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2040117233991623},{"word":"unit","start":446.325,"end":446.725,"confidence":0.9990977,"punctuated_word":"unit.","sentiment":"neutral","sentiment_score":-0.22228434681892395},{"word":"i","start":446.725,"end":446.96503,"confidence":0.9996991,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24609489738941193},{"word":"i","start":446.96503,"end":447.045,"confidence":0.9899256,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2464675605297089},{"word":"don't","start":447.045,"end":447.36502,"confidence":0.9991128,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.20504014194011688},{"word":"i","start":447.36502,"end":447.445,"confidence":0.9928261,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.22420860826969147},{"word":"don't","start":447.445,"end":447.605,"confidence":0.99998057,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.19978544116020203},{"word":"know","start":447.605,"end":447.765,"confidence":0.9981231,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.2148215025663376},{"word":"where","start":447.765,"end":447.92502,"confidence":0.9906289,"punctuated_word":"where","sentiment":"neutral","sentiment_score":-0.17177805304527283},{"word":"if","start":448.005,"end":448.165,"confidence":0.9986743,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.16483505070209503},{"word":"it","start":448.165,"end":448.24503,"confidence":0.9970233,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.17157480120658877},{"word":"is","start":448.24503,"end":448.48502,"confidence":0.99265456,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.17401231825351715},{"word":"on","start":448.48502,"end":448.64502,"confidence":0.7628764,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17406629025936127},{"word":"any","start":448.64502,"end":448.885,"confidence":0.984863,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.16971033811569214},{"word":"property","start":448.885,"end":449.385,"confidence":0.72340584,"punctuated_word":"property.","sentiment":"neutral","sentiment_score":-0.19339366257190704},{"word":"because","start":449.68997,"end":449.93,"confidence":0.9992889,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.19896157085895536},{"word":"when","start":449.93,"end":450.09,"confidence":0.9993629,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2533891499042511},{"word":"i","start":450.09,"end":450.25,"confidence":0.99948186,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19005024433135984},{"word":"contacted","start":450.25,"end":450.72998,"confidence":0.9925201,"punctuated_word":"contacted","sentiment":"neutral","sentiment_score":-0.19468536972999573},{"word":"the","start":450.72998,"end":450.88998,"confidence":0.9590022,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.21531003713607788},{"word":"strata","start":450.88998,"end":451.28998,"confidence":0.6500351,"punctuated_word":"strata","sentiment":"neutral","sentiment_score":-0.15960359573364258},{"word":"manager","start":451.28998,"end":451.68997,"confidence":0.99341726,"punctuated_word":"manager,","sentiment":"neutral","sentiment_score":-0.18977123498916623},{"word":"he","start":451.68997,"end":451.84998,"confidence":0.9995592,"punctuated_word":"he","sentiment":"neutral","sentiment_score":-0.21504351496696472},{"word":"said","start":451.84998,"end":452.09,"confidence":0.9698149,"punctuated_word":"said,","sentiment":"neutral","sentiment_score":-0.20635296404361725},{"word":"oh","start":452.09,"end":452.16998,"confidence":0.9894541,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.20301553606987},{"word":"you","start":452.16998,"end":452.33,"confidence":0.99962986,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.241259828209877},{"word":"have","start":452.33,"end":452.49,"confidence":0.9997633,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2438792735338211},{"word":"to","start":452.49,"end":452.56998,"confidence":0.99891424,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2499786764383316},{"word":"contact","start":452.56998,"end":452.96997,"confidence":0.999665,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.2523852586746216},{"word":"super","start":452.96997,"end":453.37,"confidence":0.6318393,"punctuated_word":"Super","sentiment":"neutral","sentiment_score":-0.16339057683944702},{"word":"networks","start":453.37,"end":453.87,"confidence":0.8581767,"punctuated_word":"Networks","sentiment":"neutral","sentiment_score":-0.18784630298614505},{"word":"for","start":454.40997,"end":454.56998,"confidence":0.9950222,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.21954093873500824},{"word":"that","start":454.56998,"end":455.06998,"confidence":0.9773384,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.2083234190940857},{"word":"and","start":455.44998,"end":455.61,"confidence":0.77785677,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.19816359877586365},{"word":"i","start":455.61,"end":455.77,"confidence":0.9990069,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.24546419084072113},{"word":"tried","start":455.77,"end":456.00998,"confidence":0.9993585,"punctuated_word":"tried","sentiment":"neutral","sentiment_score":-0.2601768672466278},{"word":"calling","start":456.00998,"end":456.25,"confidence":0.9998029,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.2943621873855591},{"word":"them","start":456.25,"end":456.49,"confidence":0.838863,"punctuated_word":"them,","sentiment":"neutral","sentiment_score":-0.28880971670150757},{"word":"and","start":456.49,"end":456.72998,"confidence":0.99974877,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.29677149653434753},{"word":"i","start":456.72998,"end":456.81,"confidence":0.99985135,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3727547228336334},{"word":"couldn't","start":456.81,"end":457.21,"confidence":0.9999289,"punctuated_word":"couldn't","sentiment":"negative","sentiment_score":-0.39867910742759705},{"word":"get","start":457.21,"end":457.37,"confidence":0.99984837,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.40890440344810486},{"word":"any","start":457.37,"end":457.87,"confidence":0.9998642,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3694441616535187},{"word":"response","start":457.93,"end":458.43,"confidence":0.9997466,"punctuated_word":"response","sentiment":"negative","sentiment_score":-0.3694501221179962},{"word":"from","start":458.49,"end":458.72998,"confidence":0.9993407,"punctuated_word":"from","sentiment":"negative","sentiment_score":-0.4197069108486175},{"word":"them","start":458.72998,"end":458.96997,"confidence":0.9995927,"punctuated_word":"them","sentiment":"negative","sentiment_score":-0.3710710406303406},{"word":"either","start":458.96997,"end":459.44998,"confidence":0.963119,"punctuated_word":"either.","sentiment":"negative","sentiment_score":-0.3418916165828705},{"word":"so","start":459.44998,"end":459.61,"confidence":0.99967206,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.22999878227710724},{"word":"that's","start":459.61,"end":459.84998,"confidence":0.99933153,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.20135736465454104},{"word":"why","start":459.84998,"end":460.00998,"confidence":0.9979341,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.20456473529338837},{"word":"i'm","start":460.00998,"end":460.16998,"confidence":0.99965644,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.207695335149765},{"word":"calling","start":460.16998,"end":460.49,"confidence":0.9998894,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.20030702650547028},{"word":"you","start":460.49,"end":460.65,"confidence":0.9994448,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.20161867141723633},{"word":"to","start":460.65,"end":460.88998,"confidence":0.96249723,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.20937660336494449},{"word":"understand","start":460.88998,"end":461.37,"confidence":0.99992466,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.2047763615846634},{"word":"how","start":461.37,"end":461.61,"confidence":0.9993967,"punctuated_word":"how","sentiment":"neutral","sentiment_score":-0.2142128944396973},{"word":"that","start":461.61,"end":461.77,"confidence":0.99879384,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.20390917360782623},{"word":"will","start":461.77,"end":462.00998,"confidence":0.8418288,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.21008548140525815},{"word":"be","start":462.00998,"end":462.16998,"confidence":0.9955552,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.19640900194644928},{"word":"done","start":462.16998,"end":462.66998,"confidence":0.9776727,"punctuated_word":"done.","sentiment":"neutral","sentiment_score":-0.19033114612102509},{"word":"okay","start":471.76498,"end":472.245,"confidence":0.97714376,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.4896528124809265},{"word":"brilliant","start":472.245,"end":472.565,"confidence":0.94200885,"punctuated_word":"Brilliant.","sentiment":"positive","sentiment_score":0.8298110961914062},{"word":"fantastic","start":472.565,"end":472.965,"confidence":0.99881685,"punctuated_word":"Fantastic.","sentiment":"positive","sentiment_score":0.8218362331390381},{"word":"okay","start":472.965,"end":473.205,"confidence":0.99804604,"punctuated_word":"Okay.","sentiment":"positive","sentiment_score":0.6812993288040161},{"word":"thank","start":473.205,"end":473.44498,"confidence":0.99955004,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.8440012335777283},{"word":"you","start":473.44498,"end":473.525,"confidence":0.99965584,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.882168710231781},{"word":"so","start":473.525,"end":473.685,"confidence":0.99923956,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.8486380577087402},{"word":"much","start":473.685,"end":473.845,"confidence":0.9994974,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.897040069103241},{"word":"for","start":473.845,"end":474.005,"confidence":0.99763966,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.8687938451766968},{"word":"the","start":474.005,"end":474.085,"confidence":0.98021424,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.8996208310127258},{"word":"information","start":474.085,"end":474.585,"confidence":0.9964253,"punctuated_word":"information.","sentiment":"positive","sentiment_score":0.8823481202125549},{"word":"cheers","start":474.645,"end":475.125,"confidence":0.9993331,"punctuated_word":"Cheers.","sentiment":"positive","sentiment_score":0.7160673141479492},{"word":"bye","start":475.125,"end":475.625,"confidence":0.9783604,"punctuated_word":"Bye.","sentiment":"positive","sentiment_score":0.4543021619319916},{"word":"bye","start":477.685,"end":478.185,"confidence":0.94917893,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.0944354683160782}],"paragraphs":{"transcript":"\nHi, Maureen. I am looking to connect my business to an Internet and telephone service provider, and I am required to do it via Super Networks. So just wanted to inquire what services you have available for my address. Sure. That's Shop Number 3, and the street address is 2 Furzer Street, F U R Zed E R, Street in Philip, A C T 26 06.\n\nYep. Yeah. That's right. Cool. Thank you.\n\nYep. It could be C yeah. It could be C. It's it is a commercial unit, so it could be C 003. C 03.\n\nYeah. Yeah. It is C 03. Sorry. I can see on the door now.\n\nNot a C As In C for camera. Yeah. Number T T 483 Slash 2. My address for Unit 2. Connection per Unit 3.\n\nOkay. Yep. Yep. Okay. Okay.\n\nOkay. Okay. Mhmm. Yep. Okay.\n\nYeah. I I did look at that, but it couldn't confirm the address. So I thought I'll give you a call and check to make sure that you have Internet available on this property. Mhmm. Mhmm.\n\nSince you're on the call, do you mind explaining to me so it says wait. Hold on a second. The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month. Is that right? That's the super fifty twenty.\n\nMhmm. So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for that. Is that right? Mhmm. Alright.\n\nThe other question I had yeah. The other question I had was about the telephone. So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device? Yeah. That I'm on.\n\nYeah. Mhmm. So sorry. So you're gonna provide or we have to provide that? Okay.\n\nAnd are there any charges for using it from you? Like, if you get a phone from you a device from your company? Mhmm. Okay. Alright.\n\nWhat other thing okay. So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop? Mhmm. Yeah. Well, that's the thing.\n\nBecause it's a new development, it is not here. So I'm guessing Supa Networks has to come and put that connection. Is that right? Is that the $300 connection fee that you mentioned? Okay.\n\nAlright. So how for the installation, I do I have to book that through you, or do I have to contact Super Network separately for Okay. So I just go ahead and make the booking from the Airtel website first, and then we can do that. Is that right? Okay.\n\nBrilliant. Alright. Fantastic. Thank you. Yep.\n\nNo. Not not in the unit. I I don't I don't know where if it is on any property. Because when I contacted the strata manager, he said, oh, you have to contact Super Networks for that. And I tried calling them, and I couldn't get any response from them either.\n\nSo that's why I'm calling you to understand how that will be done. Okay. Brilliant. Fantastic. Okay.\n\nThank you so much for the information. Cheers. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.06850164383649826},{"text":"I am looking to connect my business to an Internet and telephone service provider, and I am required to do it via Super Networks.","start":8.16,"end":17.345,"sentiment":"neutral","sentiment_score":0.025143507538208116},{"text":"So just wanted to inquire what services you have available for my address.","start":19.404999,"end":23.345,"sentiment":"neutral","sentiment_score":0.04660672995333488},{"text":"Sure.","start":28.18,"end":28.68,"sentiment":"neutral","sentiment_score":0.026869148015975952},{"text":"That's Shop Number 3, and the street address is 2 Furzer Street, F U R Zed E R, Street in Philip, A C T 26 06.","start":29.140001,"end":43.815,"sentiment":"neutral","sentiment_score":0.013660722465899128}],"sentiment":"neutral","sentiment_score":0.026187619547162092,"num_words":66,"start":7.44,"end":43.815},{"sentences":[{"text":"Yep.","start":47.395,"end":47.895,"sentiment":"neutral","sentiment_score":0.016712473705410957},{"text":"Yeah.","start":50.515,"end":50.754997,"sentiment":"neutral","sentiment_score":0.03566380590200424},{"text":"That's right.","start":50.754997,"end":51.575,"sentiment":"neutral","sentiment_score":0.07059142738580704},{"text":"Cool.","start":60.77,"end":61.01,"sentiment":"neutral","sentiment_score":0.24673360586166385},{"text":"Thank you.","start":61.01,"end":61.75,"sentiment":"neutral","sentiment_score":0.31092387437820435}],"sentiment":"neutral","sentiment_score":0.15173435557101453,"num_words":7,"start":47.395,"end":61.75},{"sentences":[{"text":"Yep.","start":78.595,"end":78.93,"sentiment":"neutral","sentiment_score":0.06932821124792099},{"text":"It could be C yeah.","start":89.09,"end":90.13,"sentiment":"neutral","sentiment_score":-0.04312846586108208},{"text":"It could be C.","start":90.13,"end":90.85,"sentiment":"neutral","sentiment_score":-0.03236646857112646},{"text":"It's it is a commercial unit, so it could be C 003.","start":90.85,"end":94.229996,"sentiment":"neutral","sentiment_score":-0.023838307863722246},{"text":"C 03.","start":95.454994,"end":96.09499,"sentiment":"neutral","sentiment_score":-0.012422393541783094}],"sentiment":"neutral","sentiment_score":-0.024445186407926183,"num_words":24,"start":78.595,"end":96.09499},{"sentences":[{"text":"Yeah.","start":96.09499,"end":96.59499,"sentiment":"neutral","sentiment_score":-0.013056648895144464},{"text":"Yeah.","start":98.174995,"end":98.41499,"sentiment":"neutral","sentiment_score":-0.017228301614522934},{"text":"It is C 03.","start":98.41499,"end":99.375,"sentiment":"neutral","sentiment_score":-0.025598440319299698},{"text":"Sorry.","start":99.375,"end":99.615,"sentiment":"neutral","sentiment_score":-0.08198189735412598},{"text":"I can see on the door now.","start":99.615,"end":101.155,"sentiment":"neutral","sentiment_score":-0.07134144114596504}],"sentiment":"neutral","sentiment_score":-0.051003621225910525,"num_words":14,"start":96.09499,"end":101.155},{"sentences":[{"text":"Not a C As In C for camera.","start":103.615,"end":106.354996,"sentiment":"neutral","sentiment_score":-0.05124336667358875},{"text":"Yeah.","start":114.88,"end":115.119995,"sentiment":"neutral","sentiment_score":-0.005100034177303314},{"text":"Number T T 483 Slash 2.","start":115.119995,"end":119.06,"sentiment":"neutral","sentiment_score":-0.005734956978509824},{"text":"My address for Unit 2.","start":119.759995,"end":122.02,"sentiment":"neutral","sentiment_score":-0.008136934787034988},{"text":"Connection per Unit 3.","start":122.485,"end":127.395,"sentiment":"neutral","sentiment_score":-0.005559162702411413}],"sentiment":"neutral","sentiment_score":-0.02134908475757887,"num_words":24,"start":103.615,"end":127.395},{"sentences":[{"text":"Okay.","start":148.3,"end":148.8,"sentiment":"neutral","sentiment_score":0.01131597813218832},{"text":"Yep.","start":160.465,"end":160.965,"sentiment":"neutral","sentiment_score":0.0356905572116375},{"text":"Yep.","start":173.7,"end":174.2,"sentiment":"neutral","sentiment_score":-0.004145300947129726},{"text":"Okay.","start":179.125,"end":179.625,"sentiment":"neutral","sentiment_score":0.13371574878692627},{"text":"Okay.","start":182.725,"end":183.225,"sentiment":"neutral","sentiment_score":0.00012579746544361117}],"sentiment":"neutral","sentiment_score":0.0353405561298132,"num_words":5,"start":148.3,"end":183.225},{"sentences":[{"text":"Okay.","start":189.445,"end":189.945,"sentiment":"neutral","sentiment_score":0.05519969016313553},{"text":"Okay.","start":191.58,"end":192.08,"sentiment":"neutral","sentiment_score":0.037684544920921326},{"text":"Mhmm.","start":200.86,"end":201.36,"sentiment":"neutral","sentiment_score":-0.12714418768882751},{"text":"Yep.","start":206.175,"end":206.675,"sentiment":"neutral","sentiment_score":0.01937267743051052},{"text":"Okay.","start":221.12999,"end":221.62999,"sentiment":"neutral","sentiment_score":0.03946637362241745}],"sentiment":"neutral","sentiment_score":0.004915819689631462,"num_words":5,"start":189.445,"end":221.62999},{"sentences":[{"text":"Yeah.","start":225.61,"end":225.93,"sentiment":"neutral","sentiment_score":0.018776705488562584},{"text":"I I did look at that, but it couldn't confirm the address.","start":225.93,"end":228.40999,"sentiment":"neutral","sentiment_score":-0.10031336173415184},{"text":"So I thought I'll give you a call and check to make sure that you have Internet available on this property.","start":228.40999,"end":233.87,"sentiment":"neutral","sentiment_score":-0.02512631600811368},{"text":"Mhmm.","start":238.575,"end":239.075,"sentiment":"neutral","sentiment_score":0.043601736426353455},{"text":"Mhmm.","start":240.655,"end":241.155,"sentiment":"neutral","sentiment_score":0.04378087446093559}],"sentiment":"neutral","sentiment_score":-0.045145935016787715,"num_words":36,"start":225.61,"end":241.155},{"sentences":[{"text":"Since you're on the call, do you mind explaining to me so it says wait.","start":244.895,"end":250.255,"sentiment":"neutral","sentiment_score":-0.029515829185644785},{"text":"Hold on a second.","start":250.255,"end":251.31,"sentiment":"neutral","sentiment_score":-0.008387253154069185},{"text":"The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month.","start":253.15,"end":262.19,"sentiment":"neutral","sentiment_score":0.05636980555330714},{"text":"Is that right?","start":262.19,"end":263.01,"sentiment":"neutral","sentiment_score":0.01060334655145804},{"text":"That's the super fifty twenty.","start":266.725,"end":268.505,"sentiment":"neutral","sentiment_score":-0.040033141151070595}],"sentiment":"neutral","sentiment_score":0.013886925819165567,"num_words":51,"start":244.895,"end":268.505},{"sentences":[{"text":"Mhmm.","start":272.005,"end":272.505,"sentiment":"neutral","sentiment_score":-0.03629078343510628},{"text":"So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for that.","start":273.36502,"end":281.39,"sentiment":"neutral","sentiment_score":0.22189225969107254},{"text":"Is that right?","start":281.39,"end":282.21002,"sentiment":"neutral","sentiment_score":0.20731398463249207},{"text":"Mhmm.","start":291.95,"end":292.45,"sentiment":"neutral","sentiment_score":0.1622392237186432},{"text":"Alright.","start":299.715,"end":300.215,"sentiment":"neutral","sentiment_score":0.17648959159851074}],"sentiment":"neutral","sentiment_score":0.20785868823014456,"num_words":29,"start":272.005,"end":300.215},{"sentences":[{"text":"The other question I had yeah.","start":300.995,"end":302.915,"sentiment":"neutral","sentiment_score":-0.008782476807634035},{"text":"The other question I had was about the telephone.","start":302.915,"end":305.075,"sentiment":"neutral","sentiment_score":-0.05699147284030914},{"text":"So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device?","start":305.075,"end":311.41,"sentiment":"neutral","sentiment_score":-0.041931752413511277},{"text":"Yeah.","start":315.71,"end":315.94998,"sentiment":"neutral","sentiment_score":0.03137723356485367},{"text":"That I'm on.","start":315.94998,"end":316.91,"sentiment":"neutral","sentiment_score":0.028045246998469036}],"sentiment":"neutral","sentiment_score":-0.03405452164059335,"num_words":44,"start":300.995,"end":316.91},{"sentences":[{"text":"Yeah.","start":316.91,"end":317.41,"sentiment":"neutral","sentiment_score":0.12421219050884248},{"text":"Mhmm.","start":320.825,"end":321.325,"sentiment":"neutral","sentiment_score":0.1780264675617218},{"text":"So sorry.","start":331.385,"end":332.02502,"sentiment":"neutral","sentiment_score":-0.10121943056583405},{"text":"So you're gonna provide or we have to provide that?","start":332.02502,"end":334.68503,"sentiment":"neutral","sentiment_score":-0.10713196322321891},{"text":"Okay.","start":343.54,"end":343.78,"sentiment":"neutral","sentiment_score":0.023524198681116104}],"sentiment":"neutral","sentiment_score":-0.06319970910747846,"num_words":15,"start":316.91,"end":343.78},{"sentences":[{"text":"And are there any charges for using it from you?","start":343.78,"end":346.6,"sentiment":"neutral","sentiment_score":-0.038552464172244075},{"text":"Like, if you get a phone from you a device from your company?","start":347.3,"end":350.44,"sentiment":"neutral","sentiment_score":-0.0338197061075614},{"text":"Mhmm.","start":357.255,"end":357.755,"sentiment":"neutral","sentiment_score":-0.11728619039058684},{"text":"Okay.","start":360.535,"end":361.035,"sentiment":"neutral","sentiment_score":-0.07763534784317017},{"text":"Alright.","start":361.815,"end":362.315,"sentiment":"neutral","sentiment_score":0.08891990035772324}],"sentiment":"neutral","sentiment_score":-0.03581470996141434,"num_words":26,"start":343.78,"end":362.315},{"sentences":[{"text":"What other thing okay.","start":364.43,"end":365.71,"sentiment":"neutral","sentiment_score":0.04912637174129486},{"text":"So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop?","start":365.71,"end":371.25,"sentiment":"neutral","sentiment_score":-0.02451999361316363},{"text":"Mhmm.","start":378.805,"end":379.305,"sentiment":"neutral","sentiment_score":-0.056716058403253555},{"text":"Yeah.","start":393.69,"end":393.93002,"sentiment":"neutral","sentiment_score":0.014608517289161682},{"text":"Well, that's the thing.","start":393.93002,"end":394.89,"sentiment":"neutral","sentiment_score":-0.0008852874161675572}],"sentiment":"neutral","sentiment_score":-0.012871266192044406,"num_words":34,"start":364.43,"end":394.89},{"sentences":[{"text":"Because it's a new development, it is not here.","start":394.89,"end":397.23,"sentiment":"neutral","sentiment_score":-0.06314669942690267},{"text":"So I'm guessing Supa Networks has to come and put that connection.","start":397.45,"end":400.89,"sentiment":"neutral","sentiment_score":-0.028626020066440105},{"text":"Is that right?","start":400.89,"end":401.53,"sentiment":"neutral","sentiment_score":-0.00722290575504303},{"text":"Is that the $300 connection fee that you mentioned?","start":401.53,"end":404.27002,"sentiment":"neutral","sentiment_score":-0.01601626630872488},{"text":"Okay.","start":409.14502,"end":409.64502,"sentiment":"neutral","sentiment_score":-0.0020459620282053947}],"sentiment":"neutral","sentiment_score":-0.03175569446209599,"num_words":34,"start":394.89,"end":409.64502},{"sentences":[{"text":"Alright.","start":412.98502,"end":413.465,"sentiment":"neutral","sentiment_score":0.019007064402103424},{"text":"So how for the installation, I do I have to book that through you, or do I have to contact Super Network separately for Okay.","start":413.465,"end":427.74002,"sentiment":"neutral","sentiment_score":0.012310635671019554},{"text":"So I just go ahead and make the booking from the Airtel website first, and then we can do that.","start":427.74002,"end":432.22,"sentiment":"neutral","sentiment_score":0.053002060204744336},{"text":"Is that right?","start":432.22,"end":433.12,"sentiment":"neutral","sentiment_score":0.020991550758481026},{"text":"Okay.","start":434.565,"end":435.065,"sentiment":"neutral","sentiment_score":0.29797685146331787}],"sentiment":"neutral","sentiment_score":0.0349553132802248,"num_words":50,"start":412.98502,"end":435.065},{"sentences":[{"text":"Brilliant.","start":435.20502,"end":435.605,"sentiment":"positive","sentiment_score":0.5175862312316895},{"text":"Alright.","start":435.605,"end":435.92502,"sentiment":"positive","sentiment_score":0.4352428615093231},{"text":"Fantastic.","start":435.92502,"end":436.405,"sentiment":"positive","sentiment_score":0.68570476770401},{"text":"Thank you.","start":436.405,"end":436.885,"sentiment":"positive","sentiment_score":0.5681242942810059},{"text":"Yep.","start":436.885,"end":437.385,"sentiment":"neutral","sentiment_score":0.0012693169992417095}],"sentiment":"positive","sentiment_score":0.4626752943343793,"num_words":6,"start":435.20502,"end":437.385},{"sentences":[{"text":"No.","start":444.96503,"end":445.36502,"sentiment":"neutral","sentiment_score":-0.19648101925849917},{"text":"Not not in the unit.","start":445.36502,"end":446.725,"sentiment":"neutral","sentiment_score":-0.22364238500595093},{"text":"I I don't I don't know where if it is on any property.","start":446.725,"end":449.385,"sentiment":"neutral","sentiment_score":-0.19659912815460792},{"text":"Because when I contacted the strata manager, he said, oh, you have to contact Super Networks for that.","start":449.68997,"end":455.06998,"sentiment":"neutral","sentiment_score":-0.21071041623751322},{"text":"And I tried calling them, and I couldn't get any response from them either.","start":455.44998,"end":459.44998,"sentiment":"neutral","sentiment_score":-0.33111786735909327}],"sentiment":"neutral","sentiment_score":-0.24115527932550393,"num_words":51,"start":444.96503,"end":459.44998},{"sentences":[{"text":"So that's why I'm calling you to understand how that will be done.","start":459.44998,"end":462.66998,"sentiment":"neutral","sentiment_score":-0.2057417367513363},{"text":"Okay.","start":471.76498,"end":472.245,"sentiment":"positive","sentiment_score":0.4896528124809265},{"text":"Brilliant.","start":472.245,"end":472.565,"sentiment":"positive","sentiment_score":0.8298110961914062},{"text":"Fantastic.","start":472.565,"end":472.965,"sentiment":"positive","sentiment_score":0.8218362331390381},{"text":"Okay.","start":472.965,"end":473.205,"sentiment":"positive","sentiment_score":0.6812993288040161}],"sentiment":"neutral","sentiment_score":0.008703346638118519,"num_words":17,"start":459.44998,"end":473.205},{"sentences":[{"text":"Thank you so much for the information.","start":473.205,"end":474.585,"sentiment":"positive","sentiment_score":0.8746586952890668},{"text":"Cheers.","start":474.645,"end":475.125,"sentiment":"positive","sentiment_score":0.7160673141479492},{"text":"Bye.","start":475.125,"end":475.625,"sentiment":"positive","sentiment_score":0.4543021619319916},{"text":"Bye.","start":477.685,"end":478.185,"sentiment":"neutral","sentiment_score":-0.0944354683160782}],"sentiment":"positive","sentiment_score":0.719854487478733,"num_words":10,"start":473.205,"end":478.185}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good morning. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Hi, Maureen. I am looking to connect my business to an Internet and telephone service provider, and\n\nChannel 0: Mhmm.\n\nChannel 1: I am required to do it via Super Networks.\n\nChannel 0: Mhmm. Yeah. That's\n\nChannel 1: So\n\nChannel 0: correct.\n\nChannel 1: just wanted to inquire what services you have available for my address.\n\nChannel 0: Okay. May I ask your full address, please, for us to check?\n\nChannel 1: Sure.\n\nChannel 0: Mhmm.\n\nChannel 1: That's Shop Number 3, and the street address is 2 Furzer Street, F U R\n\nChannel 0: The freezer.\n\nChannel 1: Zed E\n\nChannel 0: Mhmm.\n\nChannel 1: R, Street in Philip,\n\nChannel 0: Mhmm.\n\nChannel 1: A C T 26\n\nChannel 0: Mhmm.\n\nChannel 1: 06.\n\nChannel 0: Shop 3?\n\nChannel 1: Yep.\n\nChannel 0: Is that the unit number?\n\nChannel 1: Yeah. That's right.\n\nChannel 0: Okay. Is it okay if I put you on hold? Let me just check the address. Okay.\n\nChannel 1: Cool. Thank you.\n\nChannel 0: Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. Is it C C 003? Because upon checking, there's no Shop 3 for\n\nChannel 1: It\n\nChannel 0: the\n\nChannel 1: could\n\nChannel 0: unit\n\nChannel 1: be\n\nChannel 0: number.\n\nChannel 1: C yeah. It could be C. It's it is a commercial unit, so it could be C 003.\n\nChannel 0: Okay.\n\nChannel 1: C 03.\n\nChannel 0: Hang on.\n\nChannel 1: Yeah.\n\nChannel 0: Let me just check.\n\nChannel 1: Yeah. It is C 03. Sorry. I can see on the door now.\n\nChannel 0: Unit 3003.\n\nChannel 1: Not a C As In C for\n\nChannel 0: Okay.\n\nChannel 1: camera.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Yeah. Number T T 483 Slash 2. My address for Unit 2. Connection per Unit 3. Okay.\n\nChannel 0: Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yes. Thank you for waiting. So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee\n\nChannel 1: Yep.\n\nChannel 0: of $300, which should be paid by the lot owner or the landlord. So\n\nChannel 1: Okay.\n\nChannel 0: Super Network will contact you directly for this.\n\nChannel 1: Okay.\n\nChannel 0: So just to explain, the new development charge is a one time fee applied to certain new property developments.\n\nChannel 1: Okay.\n\nChannel 0: It helps cover the cost of connecting,\n\nChannel 1: Okay.\n\nChannel 0: new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But\n\nChannel 1: Mhmm.\n\nChannel 0: if you are the owner property owner, then you will be the one responsible for paying it.\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So\n\nChannel 1: Okay.\n\nChannel 0: have you tried to visit our website, which is airtel.net.a\n\nChannel 1: Yeah.\n\nChannel 0: u?\n\nChannel 1: I I did look at that, but\n\nChannel 0: Mhmm.\n\nChannel 1: it couldn't confirm the address. So I thought I'll give you a call and check to make sure that you have Internet available on this property.\n\nChannel 0: Yes. Mhmm. So since the address has been verified that it's available\n\nChannel 1: Mhmm.\n\nChannel 0: under Erida,\n\nChannel 1: Mhmm.\n\nChannel 0: yeah, you can proceed with ordering, signing up via the website.\n\nChannel 1: Since you're on\n\nChannel 0: Then\n\nChannel 1: the call, do you mind explaining to me so it says wait. Hold on a second. The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month. Is that right?\n\nChannel 0: Sorry? Which which one?\n\nChannel 1: That's the super fifty twenty.\n\nChannel 0: Okay. The standard one. Mhmm.\n\nChannel 1: Mhmm. So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for\n\nChannel 0: Mhmm.\n\nChannel 1: that. Is that right?\n\nChannel 0: Yeah. So if you select the twelve month contract, it has a free router, so no need for you to select a router. But if\n\nChannel 1: Mhmm.\n\nChannel 0: you want the like, an upgraded or more performance about the router, you can choose\n\nChannel 1: Alright. The other question\n\nChannel 0: higher.\n\nChannel 1: I had yeah. The other question I had was about the telephone. So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device?\n\nChannel 0: Regard is it the landline,\n\nChannel 1: Yeah.\n\nChannel 0: like\n\nChannel 1: That\n\nChannel 0: a VoIP\n\nChannel 1: I'm on.\n\nChannel 0: phone?\n\nChannel 1: Yeah.\n\nChannel 0: We can provide the\n\nChannel 1: Mhmm.\n\nChannel 0: phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection.\n\nChannel 1: So sorry. So you're gonna provide or we have to provide that?\n\nChannel 0: We can provide one, but it's really up to you if you want to get outside\n\nChannel 1: Okay. And are there any charges for using it from you? Like, if you get a phone from you a device from your company?\n\nChannel 0: store. Yeah. Actually, it's we have phone available, but I'm\n\nChannel 1: Mhmm.\n\nChannel 0: not quite sure about the price of it\n\nChannel 1: Okay.\n\nChannel 0: as of the moment. Yeah.\n\nChannel 1: Alright. What other thing okay. So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop?\n\nChannel 0: Mhmm. So if ever you will be ordering, the router is already preconfigured.\n\nChannel 1: Mhmm.\n\nChannel 0: So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box. If you'll if you can see the, like, the block box on your wall.\n\nChannel 1: Yeah. Well, that's the\n\nChannel 0: The\n\nChannel 1: thing. Because\n\nChannel 0: address.\n\nChannel 1: it's a\n\nChannel 0: Yeah.\n\nChannel 1: new development, it is not here. So I'm guessing\n\nChannel 0: Mhmm.\n\nChannel 1: Supa Networks has to come and put that connection. Is that right? Is that the $300 connection fee that you mentioned?\n\nChannel 0: Okay. I see. Yeah. That's it. I think\n\nChannel 1: Okay.\n\nChannel 0: they have to install it first for us to establish a connection.\n\nChannel 1: Alright.\n\nChannel 0: So\n\nChannel 1: So\n\nChannel 0: once\n\nChannel 1: how\n\nChannel 0: that\n\nChannel 1: for\n\nChannel 0: equipment\n\nChannel 1: the installation,\n\nChannel 0: is\n\nChannel 1: I do I have to book that through you, or do I have to contact Super Network separately for\n\nChannel 0: Actually, we can do the appointment on our end by our end.\n\nChannel 1: Okay. So I just go ahead and make\n\nChannel 0: One\n\nChannel 1: the booking\n\nChannel 0: second.\n\nChannel 1: from the Airtel website first, and then we can do that. Is that\n\nChannel 0: Mhmm.\n\nChannel 1: right?\n\nChannel 0: Yeah. That's correct.\n\nChannel 1: Okay. Brilliant. Alright.\n\nChannel 0: But\n\nChannel 1: Fantastic. Thank you.\n\nChannel 0: mhmm.\n\nChannel 1: Yep.\n\nChannel 0: So you're saying that you there's still no network termination device at the area as of the moment?\n\nChannel 1: No. Not not in the unit. I I don't I don't know where if it is on any property. Because when I\n\nChannel 0: Mhmm.\n\nChannel 1: contacted the strata manager, he said, oh, you have to contact Super Networks for that. And I tried calling them, and I couldn't get any response from them either. So that's why I'm calling you to understand how that will be done.\n\nChannel 0: Okay. Yes. So if that's the case, we can just book the appointment by our end.\n\nChannel 1: Okay. Brilliant. Fantastic. Okay. Thank you so much for the information.\n\nCheers. Bye.\n\nChannel 0: Yeah. You're welcome. Have a great day. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.12,"end":1.5999999,"sentiment":"neutral","sentiment_score":0.23621000349521637},{"text":"Good morning.","start":1.5999999,"end":2.34,"sentiment":"positive","sentiment_score":0.49825629591941833},{"text":"This is Maureen from Airtel tech support.","start":2.56,"end":5.22,"sentiment":"positive","sentiment_score":0.45337298938206266},{"text":"How can I assist you today?","start":5.52,"end":6.98,"sentiment":"positive","sentiment_score":0.4620913217465083}],"sentiment":"positive","sentiment_score":0.4486800907179713,"channel":0,"num_words":16,"start":1.12,"end":6.98},{"sentences":[{"text":"Hi, Maureen.","start":7.44,"end":8.16,"sentiment":"neutral","sentiment_score":0.06850164383649826},{"text":"I am looking to connect my business to an Internet and telephone service provider, and","start":8.16,"end":14.365,"sentiment":"neutral","sentiment_score":0.042656564712524415}],"sentiment":"neutral","sentiment_score":0.04569716225652134,"channel":1,"num_words":17,"start":7.44,"end":14.365},{"sentences":[{"text":"Mhmm.","start":14.085,"end":14.585,"sentiment":"neutral","sentiment_score":0.006048647686839104}],"sentiment":"neutral","sentiment_score":0.006048647686839104,"channel":0,"num_words":1,"start":14.085,"end":14.585},{"sentences":[{"text":"I am required to do it via Super Networks.","start":14.365,"end":17.345,"sentiment":"neutral","sentiment_score":-0.0040449210856523775}],"sentiment":"neutral","sentiment_score":-0.0040449210856523775,"channel":1,"num_words":9,"start":14.365,"end":17.345},{"sentences":[{"text":"Mhmm.","start":18.165,"end":18.665,"sentiment":"neutral","sentiment_score":0.011091100051999092},{"text":"Yeah.","start":18.805,"end":19.125,"sentiment":"neutral","sentiment_score":0.040686022490262985},{"text":"That's","start":19.125,"end":19.445,"sentiment":"neutral","sentiment_score":0.05467931926250458}],"sentiment":"neutral","sentiment_score":0.03548548060158888,"channel":0,"num_words":3,"start":18.165,"end":19.445},{"sentences":[{"text":"So","start":19.404999,"end":19.645,"sentiment":"neutral","sentiment_score":0.062127672135829926}],"sentiment":"neutral","sentiment_score":0.062127672135829926,"channel":1,"num_words":1,"start":19.404999,"end":19.645},{"sentences":[{"text":"correct.","start":19.445,"end":19.945,"sentiment":"neutral","sentiment_score":0.0723821371793747}],"sentiment":"neutral","sentiment_score":0.0723821371793747,"channel":0,"num_words":1,"start":19.445,"end":19.945},{"sentences":[{"text":"just wanted to inquire what services you have available for my address.","start":19.645,"end":23.345,"sentiment":"neutral","sentiment_score":0.04531331810479363}],"sentiment":"neutral","sentiment_score":0.04531331810479363,"channel":1,"num_words":12,"start":19.645,"end":23.345},{"sentences":[{"text":"Okay.","start":24.805,"end":25.305,"sentiment":"neutral","sentiment_score":0.03802476078271866},{"text":"May I ask your full address, please, for us to check?","start":25.445,"end":28.585,"sentiment":"neutral","sentiment_score":0.03112427128309553}],"sentiment":"neutral","sentiment_score":0.03169931207473079,"channel":0,"num_words":12,"start":24.805,"end":28.585},{"sentences":[{"text":"Sure.","start":28.18,"end":28.68,"sentiment":"neutral","sentiment_score":0.026869148015975952}],"sentiment":"neutral","sentiment_score":0.026869148015975952,"channel":1,"num_words":1,"start":28.18,"end":28.68},{"sentences":[{"text":"Mhmm.","start":29.1,"end":29.6,"sentiment":"neutral","sentiment_score":0.013597069308161736}],"sentiment":"neutral","sentiment_score":0.013597069308161736,"channel":0,"num_words":1,"start":29.1,"end":29.6},{"sentences":[{"text":"That's Shop Number 3, and the street address is 2 Furzer Street, F U R","start":29.140001,"end":37.72,"sentiment":"neutral","sentiment_score":0.018078792840242386}],"sentiment":"neutral","sentiment_score":0.018078792840242386,"channel":1,"num_words":15,"start":29.140001,"end":37.72},{"sentences":[{"text":"The freezer.","start":37.5,"end":38.16,"sentiment":"neutral","sentiment_score":0.006757815834134817}],"sentiment":"neutral","sentiment_score":0.006757815834134817,"channel":0,"num_words":2,"start":37.5,"end":38.16},{"sentences":[{"text":"Zed E","start":37.86,"end":38.58,"sentiment":"neutral","sentiment_score":0.010430455207824707}],"sentiment":"neutral","sentiment_score":0.010430455207824707,"channel":1,"num_words":2,"start":37.86,"end":38.58},{"sentences":[{"text":"Mhmm.","start":38.54,"end":39.04,"sentiment":"neutral","sentiment_score":0.008458557538688183}],"sentiment":"neutral","sentiment_score":0.008458557538688183,"channel":0,"num_words":1,"start":38.54,"end":39.04},{"sentences":[{"text":"R, Street in Philip,","start":38.58,"end":41.575,"sentiment":"neutral","sentiment_score":0.010516574839130044}],"sentiment":"neutral","sentiment_score":0.010516574839130044,"channel":1,"num_words":4,"start":38.58,"end":41.575},{"sentences":[{"text":"Mhmm.","start":41.260002,"end":41.760002,"sentiment":"neutral","sentiment_score":0.010995272547006609}],"sentiment":"neutral","sentiment_score":0.010995272547006609,"channel":0,"num_words":1,"start":41.260002,"end":41.760002},{"sentences":[{"text":"A C T 26","start":41.635,"end":43.075,"sentiment":"neutral","sentiment_score":0.004329571849666536}],"sentiment":"neutral","sentiment_score":0.004329571849666536,"channel":1,"num_words":4,"start":41.635,"end":43.075},{"sentences":[{"text":"Mhmm.","start":43.02,"end":43.52,"sentiment":"neutral","sentiment_score":0.004190705716609955}],"sentiment":"neutral","sentiment_score":0.004190705716609955,"channel":0,"num_words":1,"start":43.02,"end":43.52},{"sentences":[{"text":"06.","start":43.075,"end":43.815,"sentiment":"neutral","sentiment_score":0.0037513943389058113}],"sentiment":"neutral","sentiment_score":0.0037513943389058113,"channel":1,"num_words":1,"start":43.075,"end":43.815},{"sentences":[{"text":"Shop 3?","start":46.024998,"end":46.844997,"sentiment":"neutral","sentiment_score":0.0025751441717147827}],"sentiment":"neutral","sentiment_score":0.0025751441717147827,"channel":0,"num_words":2,"start":46.024998,"end":46.844997},{"sentences":[{"text":"Yep.","start":47.395,"end":47.895,"sentiment":"neutral","sentiment_score":0.016712473705410957}],"sentiment":"neutral","sentiment_score":0.016712473705410957,"channel":1,"num_words":1,"start":47.395,"end":47.895},{"sentences":[{"text":"Is that the unit number?","start":48.745,"end":50.045,"sentiment":"neutral","sentiment_score":0.012252996861934661}],"sentiment":"neutral","sentiment_score":0.012252996861934661,"channel":0,"num_words":5,"start":48.745,"end":50.045},{"sentences":[{"text":"Yeah.","start":50.515,"end":50.754997,"sentiment":"neutral","sentiment_score":0.03566380590200424},{"text":"That's right.","start":50.754997,"end":51.575,"sentiment":"neutral","sentiment_score":0.07059142738580704}],"sentiment":"neutral","sentiment_score":0.05894888689120611,"channel":1,"num_words":3,"start":50.515,"end":51.575},{"sentences":[{"text":"Okay.","start":56.664997,"end":57.164997,"sentiment":"neutral","sentiment_score":0.06570187211036682},{"text":"Is it okay if I put you on hold?","start":57.385,"end":58.745,"sentiment":"neutral","sentiment_score":0.04472903245025211},{"text":"Let me just check the address.","start":58.745,"end":60.16,"sentiment":"neutral","sentiment_score":0.01661202870309353},{"text":"Okay.","start":60.16,"end":60.66,"sentiment":"neutral","sentiment_score":0.12855049967765808}],"sentiment":"neutral","sentiment_score":0.04096975506228559,"channel":0,"num_words":17,"start":56.664997,"end":60.66},{"sentences":[{"text":"Cool.","start":60.77,"end":61.01,"sentiment":"neutral","sentiment_score":0.24673360586166385},{"text":"Thank you.","start":61.01,"end":61.75,"sentiment":"neutral","sentiment_score":0.31092387437820435}],"sentiment":"neutral","sentiment_score":0.28952711820602417,"channel":1,"num_words":3,"start":60.77,"end":61.75},{"sentences":[{"text":"Hello?","start":75.365,"end":75.865,"sentiment":"neutral","sentiment_score":0.11785700917243958}],"sentiment":"neutral","sentiment_score":0.11785700917243958,"channel":0,"num_words":1,"start":75.365,"end":75.865},{"sentences":[{"text":"Yep.","start":78.595,"end":78.93,"sentiment":"neutral","sentiment_score":0.06932821124792099}],"sentiment":"neutral","sentiment_score":0.06932821124792099,"channel":1,"num_words":1,"start":78.595,"end":78.93},{"sentences":[{"text":"Yes.","start":79.445,"end":79.845,"sentiment":"neutral","sentiment_score":0.07369585335254669},{"text":"Thank you for waiting.","start":79.845,"end":80.905,"sentiment":"neutral","sentiment_score":0.17206542566418648},{"text":"Is it C C 003?","start":81.365,"end":84.565,"sentiment":"neutral","sentiment_score":-0.0034029506146907814},{"text":"Because upon checking, there's no Shop 3 for","start":84.565,"end":89.14,"sentiment":"neutral","sentiment_score":-0.08108201762661338}],"sentiment":"neutral","sentiment_score":0.005349258995718426,"channel":0,"num_words":18,"start":79.445,"end":89.14},{"sentences":[{"text":"It","start":89.09,"end":89.25,"sentiment":"neutral","sentiment_score":-0.05718859285116196}],"sentiment":"neutral","sentiment_score":-0.05718859285116196,"channel":1,"num_words":1,"start":89.09,"end":89.25},{"sentences":[{"text":"the","start":89.14,"end":89.299995,"sentiment":"neutral","sentiment_score":-0.07547039538621902}],"sentiment":"neutral","sentiment_score":-0.07547039538621902,"channel":0,"num_words":1,"start":89.14,"end":89.299995},{"sentences":[{"text":"could","start":89.25,"end":89.49,"sentiment":"neutral","sentiment_score":-0.05650322139263153}],"sentiment":"neutral","sentiment_score":-0.05650322139263153,"channel":1,"num_words":1,"start":89.25,"end":89.49},{"sentences":[{"text":"unit","start":89.299995,"end":89.619995,"sentiment":"neutral","sentiment_score":-0.041768573224544525}],"sentiment":"neutral","sentiment_score":-0.041768573224544525,"channel":0,"num_words":1,"start":89.299995,"end":89.619995},{"sentences":[{"text":"be","start":89.49,"end":89.73,"sentiment":"neutral","sentiment_score":-0.04517635330557823}],"sentiment":"neutral","sentiment_score":-0.04517635330557823,"channel":1,"num_words":1,"start":89.49,"end":89.73},{"sentences":[{"text":"number.","start":89.619995,"end":90.119995,"sentiment":"neutral","sentiment_score":-0.030735448002815247}],"sentiment":"neutral","sentiment_score":-0.030735448002815247,"channel":0,"num_words":1,"start":89.619995,"end":90.119995},{"sentences":[{"text":"C yeah.","start":89.73,"end":90.13,"sentiment":"neutral","sentiment_score":-0.028387080878019333},{"text":"It could be C.","start":90.13,"end":90.85,"sentiment":"neutral","sentiment_score":-0.03236646857112646},{"text":"It's it is a commercial unit, so it could be C 003.","start":90.85,"end":94.229996,"sentiment":"neutral","sentiment_score":-0.023838307863722246}],"sentiment":"neutral","sentiment_score":-0.026238873911400635,"channel":1,"num_words":18,"start":89.73,"end":94.229996},{"sentences":[{"text":"Okay.","start":95.21999,"end":95.7,"sentiment":"neutral","sentiment_score":-0.01102355308830738}],"sentiment":"neutral","sentiment_score":-0.01102355308830738,"channel":0,"num_words":1,"start":95.21999,"end":95.7},{"sentences":[{"text":"C 03.","start":95.454994,"end":96.09499,"sentiment":"neutral","sentiment_score":-0.012422393541783094}],"sentiment":"neutral","sentiment_score":-0.012422393541783094,"channel":1,"num_words":2,"start":95.454994,"end":96.09499},{"sentences":[{"text":"Hang on.","start":95.7,"end":96.1,"sentiment":"neutral","sentiment_score":-0.025401475839316845}],"sentiment":"neutral","sentiment_score":-0.025401475839316845,"channel":0,"num_words":2,"start":95.7,"end":96.1},{"sentences":[{"text":"Yeah.","start":96.09499,"end":96.59499,"sentiment":"neutral","sentiment_score":-0.013056648895144464}],"sentiment":"neutral","sentiment_score":-0.013056648895144464,"channel":1,"num_words":1,"start":96.09499,"end":96.59499},{"sentences":[{"text":"Let me just check.","start":96.1,"end":97.159996,"sentiment":"neutral","sentiment_score":-0.02082796487957239}],"sentiment":"neutral","sentiment_score":-0.02082796487957239,"channel":0,"num_words":4,"start":96.1,"end":97.159996},{"sentences":[{"text":"Yeah.","start":98.174995,"end":98.41499,"sentiment":"neutral","sentiment_score":-0.017228301614522934},{"text":"It is C 03.","start":98.41499,"end":99.375,"sentiment":"neutral","sentiment_score":-0.025598440319299698},{"text":"Sorry.","start":99.375,"end":99.615,"sentiment":"neutral","sentiment_score":-0.08198189735412598},{"text":"I can see on the door now.","start":99.615,"end":101.155,"sentiment":"neutral","sentiment_score":-0.07134144114596504}],"sentiment":"neutral","sentiment_score":-0.053922619097507916,"channel":1,"num_words":13,"start":98.174995,"end":101.155},{"sentences":[{"text":"Unit 3003.","start":101.075005,"end":103.415,"sentiment":"neutral","sentiment_score":-0.0295559074729681}],"sentiment":"neutral","sentiment_score":-0.0295559074729681,"channel":0,"num_words":2,"start":101.075005,"end":103.415},{"sentences":[{"text":"Not a C As In C for","start":103.615,"end":105.795,"sentiment":"neutral","sentiment_score":-0.052563052092279704}],"sentiment":"neutral","sentiment_score":-0.052563052092279704,"channel":1,"num_words":7,"start":103.615,"end":105.795},{"sentences":[{"text":"Okay.","start":105.395004,"end":105.895004,"sentiment":"neutral","sentiment_score":-0.05091668665409088}],"sentiment":"neutral","sentiment_score":-0.05091668665409088,"channel":0,"num_words":1,"start":105.395004,"end":105.895004},{"sentences":[{"text":"camera.","start":105.854996,"end":106.354996,"sentiment":"neutral","sentiment_score":-0.042005568742752075}],"sentiment":"neutral","sentiment_score":-0.042005568742752075,"channel":1,"num_words":1,"start":105.854996,"end":106.354996},{"sentences":[{"text":"Okay.","start":106.915,"end":107.395004,"sentiment":"neutral","sentiment_score":-0.020219292491674423},{"text":"Hang on.","start":107.395004,"end":108.215004,"sentiment":"neutral","sentiment_score":-0.022089815698564053}],"sentiment":"neutral","sentiment_score":-0.021466307962934177,"channel":0,"num_words":3,"start":106.915,"end":108.215004},{"sentences":[{"text":"Yeah.","start":114.88,"end":115.119995,"sentiment":"neutral","sentiment_score":-0.005100034177303314},{"text":"Number T T 483 Slash 2.","start":115.119995,"end":119.06,"sentiment":"neutral","sentiment_score":-0.005734956978509824},{"text":"My address for Unit 2.","start":119.759995,"end":122.02,"sentiment":"neutral","sentiment_score":-0.008136934787034988},{"text":"Connection per Unit 3.","start":122.485,"end":127.395,"sentiment":"neutral","sentiment_score":-0.005559162702411413},{"text":"Okay.","start":148.3,"end":148.8,"sentiment":"neutral","sentiment_score":0.01131597813218832}],"sentiment":"neutral","sentiment_score":-0.005359713097705561,"channel":1,"num_words":17,"start":114.88,"end":148.8},{"sentences":[{"text":"Hello?","start":154.665,"end":155.165,"sentiment":"neutral","sentiment_score":0.00856901053339243}],"sentiment":"neutral","sentiment_score":0.00856901053339243,"channel":0,"num_words":1,"start":154.665,"end":155.165},{"sentences":[{"text":"Yep.","start":160.465,"end":160.965,"sentiment":"neutral","sentiment_score":0.0356905572116375}],"sentiment":"neutral","sentiment_score":0.0356905572116375,"channel":1,"num_words":1,"start":160.465,"end":160.965},{"sentences":[{"text":"Yes.","start":161.625,"end":161.94499,"sentiment":"neutral","sentiment_score":0.07664430141448975},{"text":"Thank you for waiting.","start":161.94499,"end":163.08499,"sentiment":"neutral","sentiment_score":0.22946926951408386},{"text":"So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee","start":163.22499,"end":173.52,"sentiment":"neutral","sentiment_score":-0.04674903675913811}],"sentiment":"neutral","sentiment_score":-0.0043950173361548064,"channel":0,"num_words":29,"start":161.625,"end":173.52},{"sentences":[{"text":"Yep.","start":173.7,"end":174.2,"sentiment":"neutral","sentiment_score":-0.004145300947129726}],"sentiment":"neutral","sentiment_score":-0.004145300947129726,"channel":1,"num_words":1,"start":173.7,"end":174.2},{"sentences":[{"text":"of $300, which should be paid by the lot owner or the landlord.","start":173.82,"end":178.64001,"sentiment":"neutral","sentiment_score":-0.021738365292549133},{"text":"So","start":179.1,"end":179.6,"sentiment":"neutral","sentiment_score":0.02135530486702919}],"sentiment":"neutral","sentiment_score":-0.018660245995436395,"channel":0,"num_words":14,"start":173.82,"end":179.6},{"sentences":[{"text":"Okay.","start":179.125,"end":179.625,"sentiment":"neutral","sentiment_score":0.13371574878692627}],"sentiment":"neutral","sentiment_score":0.13371574878692627,"channel":1,"num_words":1,"start":179.125,"end":179.625},{"sentences":[{"text":"Super Network will contact you directly for this.","start":179.66,"end":182.595,"sentiment":"neutral","sentiment_score":0.24268451519310474}],"sentiment":"neutral","sentiment_score":0.24268451519310474,"channel":0,"num_words":8,"start":179.66,"end":182.595},{"sentences":[{"text":"Okay.","start":182.725,"end":183.225,"sentiment":"neutral","sentiment_score":0.00012579746544361117}],"sentiment":"neutral","sentiment_score":0.00012579746544361117,"channel":1,"num_words":1,"start":182.725,"end":183.225},{"sentences":[{"text":"So just to explain, the new development charge is a one time fee applied to certain new property developments.","start":182.755,"end":189.175,"sentiment":"neutral","sentiment_score":-0.04663218538227834}],"sentiment":"neutral","sentiment_score":-0.04663218538227834,"channel":0,"num_words":19,"start":182.755,"end":189.175},{"sentences":[{"text":"Okay.","start":189.445,"end":189.945,"sentiment":"neutral","sentiment_score":0.05519969016313553}],"sentiment":"neutral","sentiment_score":0.05519969016313553,"channel":1,"num_words":1,"start":189.445,"end":189.945},{"sentences":[{"text":"It helps cover the cost of connecting,","start":190.035,"end":192.05501,"sentiment":"neutral","sentiment_score":0.16731624837432588}],"sentiment":"neutral","sentiment_score":0.16731624837432588,"channel":0,"num_words":7,"start":190.035,"end":192.05501},{"sentences":[{"text":"Okay.","start":191.58,"end":192.08,"sentiment":"neutral","sentiment_score":0.037684544920921326}],"sentiment":"neutral","sentiment_score":0.037684544920921326,"channel":1,"num_words":1,"start":191.58,"end":192.08},{"sentences":[{"text":"new premises to the Internet network.","start":192.435,"end":194.535,"sentiment":"neutral","sentiment_score":0.06972390972077847},{"text":"So if you are renting, please inform your landlord so they're aware of this charge.","start":195.08,"end":200.54,"sentiment":"neutral","sentiment_score":-0.16007522543271382},{"text":"But","start":200.76,"end":200.92,"sentiment":"neutral","sentiment_score":-0.12429854273796082}],"sentiment":"neutral","sentiment_score":-0.09577652117745443,"channel":0,"num_words":22,"start":192.435,"end":200.92},{"sentences":[{"text":"Mhmm.","start":200.86,"end":201.36,"sentiment":"neutral","sentiment_score":-0.12714418768882751}],"sentiment":"neutral","sentiment_score":-0.12714418768882751,"channel":1,"num_words":1,"start":200.86,"end":201.36},{"sentences":[{"text":"if you are the owner property owner, then you will be the one responsible for paying it.","start":200.92,"end":205.9,"sentiment":"neutral","sentiment_score":-0.1831081649836372}],"sentiment":"neutral","sentiment_score":-0.1831081649836372,"channel":0,"num_words":17,"start":200.92,"end":205.9},{"sentences":[{"text":"Yep.","start":206.175,"end":206.675,"sentiment":"neutral","sentiment_score":0.01937267743051052}],"sentiment":"neutral","sentiment_score":0.01937267743051052,"channel":1,"num_words":1,"start":206.175,"end":206.675},{"sentences":[{"text":"Yeah.","start":206.935,"end":207.17499,"sentiment":"neutral","sentiment_score":0.07290852069854736},{"text":"So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date.","start":207.17499,"end":220.74,"sentiment":"neutral","sentiment_score":-0.0040440581935016736},{"text":"So","start":220.90001,"end":221.22,"sentiment":"neutral","sentiment_score":0.02414987236261368}],"sentiment":"neutral","sentiment_score":-0.0014153954572975636,"channel":0,"num_words":40,"start":206.935,"end":221.22},{"sentences":[{"text":"Okay.","start":221.12999,"end":221.62999,"sentiment":"neutral","sentiment_score":0.03946637362241745}],"sentiment":"neutral","sentiment_score":0.03946637362241745,"channel":1,"num_words":1,"start":221.12999,"end":221.62999},{"sentences":[{"text":"have you tried to visit our website, which is airtel.net.a","start":221.22,"end":225.78,"sentiment":"neutral","sentiment_score":0.022909782268106936}],"sentiment":"neutral","sentiment_score":0.022909782268106936,"channel":0,"num_words":10,"start":221.22,"end":225.78},{"sentences":[{"text":"Yeah.","start":225.61,"end":225.93,"sentiment":"neutral","sentiment_score":0.018776705488562584}],"sentiment":"neutral","sentiment_score":0.018776705488562584,"channel":1,"num_words":1,"start":225.61,"end":225.93},{"sentences":[{"text":"u?","start":225.78,"end":226.28,"sentiment":"neutral","sentiment_score":0.0018722725799307227}],"sentiment":"neutral","sentiment_score":0.0018722725799307227,"channel":0,"num_words":1,"start":225.78,"end":226.28},{"sentences":[{"text":"I I did look at that, but","start":225.93,"end":227.12999,"sentiment":"neutral","sentiment_score":-0.03811096293585641}],"sentiment":"neutral","sentiment_score":-0.03811096293585641,"channel":1,"num_words":7,"start":225.93,"end":227.12999},{"sentences":[{"text":"Mhmm.","start":226.98001,"end":227.48001,"sentiment":"neutral","sentiment_score":-0.07823795080184937}],"sentiment":"neutral","sentiment_score":-0.07823795080184937,"channel":0,"num_words":1,"start":226.98001,"end":227.48001},{"sentences":[{"text":"it couldn't confirm the address.","start":227.12999,"end":228.40999,"sentiment":"neutral","sentiment_score":-0.18739672005176544},{"text":"So I thought I'll give you a call and check to make sure that you have Internet available on this property.","start":228.40999,"end":233.87,"sentiment":"neutral","sentiment_score":-0.02512631600811368}],"sentiment":"neutral","sentiment_score":-0.05633216293958517,"channel":1,"num_words":26,"start":227.12999,"end":233.87},{"sentences":[{"text":"Yes.","start":233.70001,"end":234.015,"sentiment":"neutral","sentiment_score":0.04142900928854942},{"text":"Mhmm.","start":234.975,"end":235.055,"sentiment":"neutral","sentiment_score":0.032733187079429626},{"text":"So since the address has been verified that it's available","start":235.055,"end":238.995,"sentiment":"neutral","sentiment_score":0.06326953619718552}],"sentiment":"neutral","sentiment_score":0.058904796528319515,"channel":0,"num_words":12,"start":233.70001,"end":238.995},{"sentences":[{"text":"Mhmm.","start":238.575,"end":239.075,"sentiment":"neutral","sentiment_score":0.043601736426353455}],"sentiment":"neutral","sentiment_score":0.043601736426353455,"channel":1,"num_words":1,"start":238.575,"end":239.075},{"sentences":[{"text":"under Erida,","start":239.135,"end":239.955,"sentiment":"neutral","sentiment_score":0.050155311822891235}],"sentiment":"neutral","sentiment_score":0.050155311822891235,"channel":0,"num_words":2,"start":239.135,"end":239.955},{"sentences":[{"text":"Mhmm.","start":240.655,"end":241.155,"sentiment":"neutral","sentiment_score":0.04378087446093559}],"sentiment":"neutral","sentiment_score":0.04378087446093559,"channel":1,"num_words":1,"start":240.655,"end":241.155},{"sentences":[{"text":"yeah, you can proceed with ordering, signing up via the website.","start":240.735,"end":244.83499,"sentiment":"neutral","sentiment_score":0.11116380244493484}],"sentiment":"neutral","sentiment_score":0.11116380244493484,"channel":0,"num_words":11,"start":240.735,"end":244.83499},{"sentences":[{"text":"Since you're on","start":244.895,"end":245.455,"sentiment":"neutral","sentiment_score":0.028233151882886887}],"sentiment":"neutral","sentiment_score":0.028233151882886887,"channel":1,"num_words":3,"start":244.895,"end":245.455},{"sentences":[{"text":"Then","start":245.375,"end":245.875,"sentiment":"neutral","sentiment_score":0.0005524363368749619}],"sentiment":"neutral","sentiment_score":0.0005524363368749619,"channel":0,"num_words":1,"start":245.375,"end":245.875},{"sentences":[{"text":"the call, do you mind explaining to me so it says wait.","start":245.455,"end":250.255,"sentiment":"neutral","sentiment_score":-0.043953074452777706},{"text":"Hold on a second.","start":250.255,"end":251.31,"sentiment":"neutral","sentiment_score":-0.008387253154069185},{"text":"The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month.","start":253.15,"end":262.19,"sentiment":"neutral","sentiment_score":0.05636980555330714},{"text":"Is that right?","start":262.19,"end":263.01,"sentiment":"neutral","sentiment_score":0.01060334655145804}],"sentiment":"neutral","sentiment_score":0.019155801555445027,"channel":1,"num_words":43,"start":245.455,"end":263.01},{"sentences":[{"text":"Sorry?","start":264.185,"end":264.685,"sentiment":"neutral","sentiment_score":-0.1127464473247528},{"text":"Which which one?","start":265.145,"end":266.445,"sentiment":"neutral","sentiment_score":-0.11104670912027359}],"sentiment":"neutral","sentiment_score":-0.1114716436713934,"channel":0,"num_words":4,"start":264.185,"end":266.445},{"sentences":[{"text":"That's the super fifty twenty.","start":266.725,"end":268.505,"sentiment":"neutral","sentiment_score":-0.040033141151070595}],"sentiment":"neutral","sentiment_score":-0.040033141151070595,"channel":1,"num_words":5,"start":266.725,"end":268.505},{"sentences":[{"text":"Okay.","start":270.025,"end":270.425,"sentiment":"neutral","sentiment_score":-0.01227487437427044},{"text":"The standard one.","start":270.425,"end":271.725,"sentiment":"neutral","sentiment_score":-0.018565388396382332},{"text":"Mhmm.","start":271.865,"end":272.365,"sentiment":"neutral","sentiment_score":-0.03140552341938019}],"sentiment":"neutral","sentiment_score":-0.019875312596559523,"channel":0,"num_words":5,"start":270.025,"end":272.365},{"sentences":[{"text":"Mhmm.","start":272.005,"end":272.505,"sentiment":"neutral","sentiment_score":-0.03629078343510628},{"text":"So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for","start":273.36502,"end":281.23,"sentiment":"neutral","sentiment_score":0.2219477133317427}],"sentiment":"neutral","sentiment_score":0.21071995260274928,"channel":1,"num_words":23,"start":272.005,"end":281.23},{"sentences":[{"text":"Mhmm.","start":281.19998,"end":281.69998,"sentiment":"neutral","sentiment_score":0.1792483031749725}],"sentiment":"neutral","sentiment_score":0.1792483031749725,"channel":0,"num_words":1,"start":281.19998,"end":281.69998},{"sentences":[{"text":"that.","start":281.23,"end":281.39,"sentiment":"neutral","sentiment_score":0.2206722795963287},{"text":"Is that right?","start":281.39,"end":282.21002,"sentiment":"neutral","sentiment_score":0.20731398463249207}],"sentiment":"neutral","sentiment_score":0.21065355837345123,"channel":1,"num_words":4,"start":281.23,"end":282.21002},{"sentences":[{"text":"Yeah.","start":283.84,"end":284.08,"sentiment":"positive","sentiment_score":0.43341225385665894},{"text":"So if you select the twelve month contract, it has a free router, so no need for you to select a router.","start":284.08,"end":291.385,"sentiment":"positive","sentiment_score":0.4405994334004142},{"text":"But if","start":291.605,"end":292.005,"sentiment":"neutral","sentiment_score":0.22186141461133957}],"sentiment":"positive","sentiment_score":0.422812904715538,"channel":0,"num_words":25,"start":283.84,"end":292.005},{"sentences":[{"text":"Mhmm.","start":291.95,"end":292.45,"sentiment":"neutral","sentiment_score":0.1622392237186432}],"sentiment":"neutral","sentiment_score":0.1622392237186432,"channel":1,"num_words":1,"start":291.95,"end":292.45},{"sentences":[{"text":"you want the like, an upgraded or more performance about the router, you can choose","start":292.005,"end":299.14502,"sentiment":"positive","sentiment_score":0.3751887987057368}],"sentiment":"positive","sentiment_score":0.3751887987057368,"channel":0,"num_words":15,"start":292.005,"end":299.14502},{"sentences":[{"text":"Alright.","start":299.715,"end":300.215,"sentiment":"neutral","sentiment_score":0.17648959159851074},{"text":"The other question","start":300.995,"end":301.875,"sentiment":"neutral","sentiment_score":-0.0012293209632237752}],"sentiment":"neutral","sentiment_score":0.043200407177209854,"channel":1,"num_words":4,"start":299.715,"end":301.875},{"sentences":[{"text":"higher.","start":301.685,"end":302.185,"sentiment":"neutral","sentiment_score":0.016352064907550812}],"sentiment":"neutral","sentiment_score":0.016352064907550812,"channel":0,"num_words":1,"start":301.685,"end":302.185},{"sentences":[{"text":"I had yeah.","start":301.875,"end":302.915,"sentiment":"neutral","sentiment_score":-0.016335632652044296},{"text":"The other question I had was about the telephone.","start":302.915,"end":305.075,"sentiment":"neutral","sentiment_score":-0.05699147284030914},{"text":"So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device?","start":305.075,"end":311.41,"sentiment":"neutral","sentiment_score":-0.041931752413511277}],"sentiment":"neutral","sentiment_score":-0.043519566590721544,"channel":1,"num_words":37,"start":301.875,"end":311.41},{"sentences":[{"text":"Regard is it the landline,","start":313.34,"end":314.96,"sentiment":"neutral","sentiment_score":0.00023243464529514312}],"sentiment":"neutral","sentiment_score":0.00023243464529514312,"channel":0,"num_words":5,"start":313.34,"end":314.96},{"sentences":[{"text":"Yeah.","start":315.71,"end":315.94998,"sentiment":"neutral","sentiment_score":0.03137723356485367}],"sentiment":"neutral","sentiment_score":0.03137723356485367,"channel":1,"num_words":1,"start":315.71,"end":315.94998},{"sentences":[{"text":"like","start":315.74,"end":315.97998,"sentiment":"neutral","sentiment_score":0.01887909136712551}],"sentiment":"neutral","sentiment_score":0.01887909136712551,"channel":0,"num_words":1,"start":315.74,"end":315.97998},{"sentences":[{"text":"That","start":315.94998,"end":316.27,"sentiment":"neutral","sentiment_score":0.038287512958049774}],"sentiment":"neutral","sentiment_score":0.038287512958049774,"channel":1,"num_words":1,"start":315.94998,"end":316.27},{"sentences":[{"text":"a VoIP","start":315.97998,"end":316.69998,"sentiment":"neutral","sentiment_score":0.041615020483732224}],"sentiment":"neutral","sentiment_score":0.041615020483732224,"channel":0,"num_words":2,"start":315.97998,"end":316.69998},{"sentences":[{"text":"I'm on.","start":316.27,"end":316.91,"sentiment":"neutral","sentiment_score":0.022924114018678665}],"sentiment":"neutral","sentiment_score":0.022924114018678665,"channel":1,"num_words":2,"start":316.27,"end":316.91},{"sentences":[{"text":"phone?","start":316.69998,"end":317.19998,"sentiment":"neutral","sentiment_score":0.02047322690486908}],"sentiment":"neutral","sentiment_score":0.02047322690486908,"channel":0,"num_words":1,"start":316.69998,"end":317.19998},{"sentences":[{"text":"Yeah.","start":316.91,"end":317.41,"sentiment":"neutral","sentiment_score":0.12421219050884248}],"sentiment":"neutral","sentiment_score":0.12421219050884248,"channel":1,"num_words":1,"start":316.91,"end":317.41},{"sentences":[{"text":"We can provide the","start":319.095,"end":321.27502,"sentiment":"neutral","sentiment_score":0.16453376412391663}],"sentiment":"neutral","sentiment_score":0.16453376412391663,"channel":0,"num_words":4,"start":319.095,"end":321.27502},{"sentences":[{"text":"Mhmm.","start":320.825,"end":321.325,"sentiment":"neutral","sentiment_score":0.1780264675617218}],"sentiment":"neutral","sentiment_score":0.1780264675617218,"channel":1,"num_words":1,"start":320.825,"end":321.325},{"sentences":[{"text":"phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection.","start":321.89502,"end":330.315,"sentiment":"neutral","sentiment_score":0.11540363101582778}],"sentiment":"neutral","sentiment_score":0.11540363101582778,"channel":0,"num_words":19,"start":321.89502,"end":330.315},{"sentences":[{"text":"So sorry.","start":331.385,"end":332.02502,"sentiment":"neutral","sentiment_score":-0.10121943056583405},{"text":"So you're gonna provide or we have to provide that?","start":332.02502,"end":334.68503,"sentiment":"neutral","sentiment_score":-0.10713196322321891}],"sentiment":"neutral","sentiment_score":-0.10614654111365478,"channel":1,"num_words":12,"start":331.385,"end":334.68503},{"sentences":[{"text":"We can provide one, but it's really up to you if you want to get outside","start":336.24,"end":342.9,"sentiment":"neutral","sentiment_score":0.04192598047666252}],"sentiment":"neutral","sentiment_score":0.04192598047666252,"channel":0,"num_words":16,"start":336.24,"end":342.9},{"sentences":[{"text":"Okay.","start":343.54,"end":343.78,"sentiment":"neutral","sentiment_score":0.023524198681116104},{"text":"And are there any charges for using it from you?","start":343.78,"end":346.6,"sentiment":"neutral","sentiment_score":-0.038552464172244075},{"text":"Like, if you get a phone from you a device from your company?","start":347.3,"end":350.44,"sentiment":"neutral","sentiment_score":-0.0338197061075614}],"sentiment":"neutral","sentiment_score":-0.03340235926831762,"channel":1,"num_words":24,"start":343.54,"end":350.44},{"sentences":[{"text":"store.","start":350.88498,"end":351.365,"sentiment":"neutral","sentiment_score":-0.02280888892710209},{"text":"Yeah.","start":351.365,"end":351.865,"sentiment":"neutral","sentiment_score":0.013456856831908226},{"text":"Actually, it's we have phone available, but I'm","start":351.925,"end":357.285,"sentiment":"neutral","sentiment_score":-0.03739213524386287}],"sentiment":"neutral","sentiment_score":-0.03084891140460968,"channel":0,"num_words":10,"start":350.88498,"end":357.285},{"sentences":[{"text":"Mhmm.","start":357.255,"end":357.755,"sentiment":"neutral","sentiment_score":-0.11728619039058684}],"sentiment":"neutral","sentiment_score":-0.11728619039058684,"channel":1,"num_words":1,"start":357.255,"end":357.755},{"sentences":[{"text":"not quite sure about the price of it","start":357.285,"end":359.34,"sentiment":"neutral","sentiment_score":-0.18268803507089615}],"sentiment":"neutral","sentiment_score":-0.18268803507089615,"channel":0,"num_words":8,"start":357.285,"end":359.34},{"sentences":[{"text":"Okay.","start":360.535,"end":361.035,"sentiment":"neutral","sentiment_score":-0.07763534784317017}],"sentiment":"neutral","sentiment_score":-0.07763534784317017,"channel":1,"num_words":1,"start":360.535,"end":361.035},{"sentences":[{"text":"as of the moment.","start":360.54,"end":361.5,"sentiment":"neutral","sentiment_score":-0.08521636202931404},{"text":"Yeah.","start":361.5,"end":362.0,"sentiment":"neutral","sentiment_score":0.03376217186450958}],"sentiment":"neutral","sentiment_score":-0.061420655250549315,"channel":0,"num_words":5,"start":360.54,"end":362.0},{"sentences":[{"text":"Alright.","start":361.815,"end":362.315,"sentiment":"neutral","sentiment_score":0.08891990035772324},{"text":"What other thing okay.","start":364.43,"end":365.71,"sentiment":"neutral","sentiment_score":0.04912637174129486},{"text":"So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop?","start":365.71,"end":371.25,"sentiment":"neutral","sentiment_score":-0.02451999361316363}],"sentiment":"neutral","sentiment_score":-0.010450153772173256,"channel":1,"num_words":29,"start":361.815,"end":371.25},{"sentences":[{"text":"Mhmm.","start":371.74,"end":372.24,"sentiment":"neutral","sentiment_score":-0.03462163358926773},{"text":"So if ever you will be ordering, the router is already preconfigured.","start":372.645,"end":378.585,"sentiment":"neutral","sentiment_score":-0.02372436799729864}],"sentiment":"neutral","sentiment_score":-0.024562619196680877,"channel":0,"num_words":13,"start":371.74,"end":378.585},{"sentences":[{"text":"Mhmm.","start":378.805,"end":379.305,"sentiment":"neutral","sentiment_score":-0.056716058403253555}],"sentiment":"neutral","sentiment_score":-0.056716058403253555,"channel":1,"num_words":1,"start":378.805,"end":379.305},{"sentences":[{"text":"So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box.","start":379.605,"end":388.28,"sentiment":"neutral","sentiment_score":0.10724340178645574},{"text":"If you'll if you can see the, like, the block box on your wall.","start":388.98,"end":393.56,"sentiment":"neutral","sentiment_score":0.021364542988262007}],"sentiment":"neutral","sentiment_score":0.07718580120708793,"channel":0,"num_words":40,"start":379.605,"end":393.56},{"sentences":[{"text":"Yeah.","start":393.69,"end":393.93002,"sentiment":"neutral","sentiment_score":0.014608517289161682},{"text":"Well, that's the","start":393.93002,"end":394.73,"sentiment":"neutral","sentiment_score":0.0023035570047795773}],"sentiment":"neutral","sentiment_score":0.0053797970758751035,"channel":1,"num_words":4,"start":393.69,"end":394.73},{"sentences":[{"text":"The","start":394.66,"end":394.90002,"sentiment":"neutral","sentiment_score":-0.006832124665379524}],"sentiment":"neutral","sentiment_score":-0.006832124665379524,"channel":0,"num_words":1,"start":394.66,"end":394.90002},{"sentences":[{"text":"thing.","start":394.73,"end":394.89,"sentiment":"neutral","sentiment_score":-0.01045182067900896},{"text":"Because","start":394.89,"end":395.13,"sentiment":"neutral","sentiment_score":-0.015790138393640518}],"sentiment":"neutral","sentiment_score":-0.01312097953632474,"channel":1,"num_words":2,"start":394.73,"end":395.13},{"sentences":[{"text":"address.","start":394.90002,"end":395.30002,"sentiment":"neutral","sentiment_score":-0.013814668171107767}],"sentiment":"neutral","sentiment_score":-0.013814668171107767,"channel":0,"num_words":1,"start":394.90002,"end":395.30002},{"sentences":[{"text":"it's a","start":395.13,"end":395.37003,"sentiment":"neutral","sentiment_score":-0.017807752825319767}],"sentiment":"neutral","sentiment_score":-0.017807752825319767,"channel":1,"num_words":2,"start":395.13,"end":395.37003},{"sentences":[{"text":"Yeah.","start":395.30002,"end":395.80002,"sentiment":"neutral","sentiment_score":-0.021381936967372894}],"sentiment":"neutral","sentiment_score":-0.021381936967372894,"channel":0,"num_words":1,"start":395.30002,"end":395.80002},{"sentences":[{"text":"new development, it is not here.","start":395.37003,"end":397.23,"sentiment":"neutral","sentiment_score":-0.08615244179964066},{"text":"So I'm guessing","start":397.45,"end":398.17,"sentiment":"neutral","sentiment_score":-0.04626673460006714}],"sentiment":"neutral","sentiment_score":-0.07285720606644948,"channel":1,"num_words":9,"start":395.37003,"end":398.17},{"sentences":[{"text":"Mhmm.","start":398.1,"end":398.6,"sentiment":"neutral","sentiment_score":-0.03496609628200531}],"sentiment":"neutral","sentiment_score":-0.03496609628200531,"channel":0,"num_words":1,"start":398.1,"end":398.6},{"sentences":[{"text":"Supa Networks has to come and put that connection.","start":398.17,"end":400.89,"sentiment":"neutral","sentiment_score":-0.022745781888564427},{"text":"Is that right?","start":400.89,"end":401.53,"sentiment":"neutral","sentiment_score":-0.00722290575504303},{"text":"Is that the $300 connection fee that you mentioned?","start":401.53,"end":404.27002,"sentiment":"neutral","sentiment_score":-0.01601626630872488}],"sentiment":"neutral","sentiment_score":-0.01764415004955871,"channel":1,"num_words":21,"start":398.17,"end":404.27002},{"sentences":[{"text":"Okay.","start":405.745,"end":406.145,"sentiment":"neutral","sentiment_score":-0.002085162326693535},{"text":"I see.","start":406.145,"end":406.54498,"sentiment":"neutral","sentiment_score":-0.0007246644236147404},{"text":"Yeah.","start":406.54498,"end":407.04498,"sentiment":"neutral","sentiment_score":0.004793193656951189},{"text":"That's it.","start":407.185,"end":408.16498,"sentiment":"neutral","sentiment_score":0.001275361399166286},{"text":"I think","start":408.705,"end":409.365,"sentiment":"neutral","sentiment_score":-0.0012934589758515358}],"sentiment":"neutral","sentiment_score":0.00015281341620720923,"channel":0,"num_words":8,"start":405.745,"end":409.365},{"sentences":[{"text":"Okay.","start":409.14502,"end":409.64502,"sentiment":"neutral","sentiment_score":-0.0020459620282053947}],"sentiment":"neutral","sentiment_score":-0.0020459620282053947,"channel":1,"num_words":1,"start":409.14502,"end":409.64502},{"sentences":[{"text":"they have to install it first for us to establish a connection.","start":409.585,"end":412.725,"sentiment":"neutral","sentiment_score":0.0006137557793408632}],"sentiment":"neutral","sentiment_score":0.0006137557793408632,"channel":0,"num_words":12,"start":409.585,"end":412.725},{"sentences":[{"text":"Alright.","start":412.98502,"end":413.465,"sentiment":"neutral","sentiment_score":0.019007064402103424}],"sentiment":"neutral","sentiment_score":0.019007064402103424,"channel":1,"num_words":1,"start":412.98502,"end":413.465},{"sentences":[{"text":"So","start":413.15,"end":413.47,"sentiment":"neutral","sentiment_score":0.008023100905120373}],"sentiment":"neutral","sentiment_score":0.008023100905120373,"channel":0,"num_words":1,"start":413.15,"end":413.47},{"sentences":[{"text":"So","start":413.465,"end":413.785,"sentiment":"neutral","sentiment_score":0.011026944033801556}],"sentiment":"neutral","sentiment_score":0.011026944033801556,"channel":1,"num_words":1,"start":413.465,"end":413.785},{"sentences":[{"text":"once","start":413.47,"end":413.79,"sentiment":"neutral","sentiment_score":0.015342344529926775}],"sentiment":"neutral","sentiment_score":0.015342344529926775,"channel":0,"num_words":1,"start":413.47,"end":413.79},{"sentences":[{"text":"how","start":413.785,"end":413.86502,"sentiment":"neutral","sentiment_score":0.011261219158768654}],"sentiment":"neutral","sentiment_score":0.011261219158768654,"channel":1,"num_words":1,"start":413.785,"end":413.86502},{"sentences":[{"text":"that","start":413.79,"end":414.19,"sentiment":"neutral","sentiment_score":0.018541738390922543}],"sentiment":"neutral","sentiment_score":0.018541738390922543,"channel":0,"num_words":1,"start":413.79,"end":414.19},{"sentences":[{"text":"for","start":414.025,"end":414.265,"sentiment":"neutral","sentiment_score":0.016858253628015518}],"sentiment":"neutral","sentiment_score":0.016858253628015518,"channel":1,"num_words":1,"start":414.025,"end":414.265},{"sentences":[{"text":"equipment","start":414.19,"end":414.69,"sentiment":"neutral","sentiment_score":0.017866935580968857}],"sentiment":"neutral","sentiment_score":0.017866935580968857,"channel":0,"num_words":1,"start":414.19,"end":414.69},{"sentences":[{"text":"the installation,","start":414.265,"end":414.92502,"sentiment":"neutral","sentiment_score":0.01840775366872549}],"sentiment":"neutral","sentiment_score":0.01840775366872549,"channel":1,"num_words":2,"start":414.265,"end":414.92502},{"sentences":[{"text":"is","start":414.75,"end":414.91,"sentiment":"neutral","sentiment_score":0.008186692371964455}],"sentiment":"neutral","sentiment_score":0.008186692371964455,"channel":0,"num_words":1,"start":414.75,"end":414.91},{"sentences":[{"text":"I do I have to book that through you, or do I have to contact Super Network separately for","start":415.065,"end":419.82,"sentiment":"neutral","sentiment_score":0.009228388680831381}],"sentiment":"neutral","sentiment_score":0.009228388680831381,"channel":1,"num_words":19,"start":415.065,"end":419.82},{"sentences":[{"text":"Actually, we can do the appointment on our end by our end.","start":422.27002,"end":427.13498,"sentiment":"neutral","sentiment_score":0.05213893732676903}],"sentiment":"neutral","sentiment_score":0.05213893732676903,"channel":0,"num_words":12,"start":422.27002,"end":427.13498},{"sentences":[{"text":"Okay.","start":427.42,"end":427.74002,"sentiment":"neutral","sentiment_score":0.05646458268165589},{"text":"So I just go ahead and make","start":427.74002,"end":429.02002,"sentiment":"neutral","sentiment_score":0.05949954156364713}],"sentiment":"neutral","sentiment_score":0.05912017170339823,"channel":1,"num_words":8,"start":427.42,"end":429.02002},{"sentences":[{"text":"One","start":428.955,"end":429.19498,"sentiment":"neutral","sentiment_score":0.0387817844748497}],"sentiment":"neutral","sentiment_score":0.0387817844748497,"channel":0,"num_words":1,"start":428.955,"end":429.19498},{"sentences":[{"text":"the booking","start":429.02002,"end":429.5,"sentiment":"neutral","sentiment_score":0.06549783051013947}],"sentiment":"neutral","sentiment_score":0.06549783051013947,"channel":1,"num_words":2,"start":429.02002,"end":429.5},{"sentences":[{"text":"second.","start":429.19498,"end":429.69498,"sentiment":"neutral","sentiment_score":0.05521802604198456}],"sentiment":"neutral","sentiment_score":0.05521802604198456,"channel":0,"num_words":1,"start":429.19498,"end":429.69498},{"sentences":[{"text":"from the Airtel website first, and then we can do that.","start":429.5,"end":432.22,"sentiment":"neutral","sentiment_score":0.04659534110264345},{"text":"Is that","start":432.22,"end":432.62,"sentiment":"neutral","sentiment_score":0.021860248409211636}],"sentiment":"neutral","sentiment_score":0.04278994222673086,"channel":1,"num_words":13,"start":429.5,"end":432.62},{"sentences":[{"text":"Mhmm.","start":432.555,"end":433.055,"sentiment":"neutral","sentiment_score":0.009156481362879276}],"sentiment":"neutral","sentiment_score":0.009156481362879276,"channel":0,"num_words":1,"start":432.555,"end":433.055},{"sentences":[{"text":"right?","start":432.62,"end":433.12,"sentiment":"neutral","sentiment_score":0.01925415545701981}],"sentiment":"neutral","sentiment_score":0.01925415545701981,"channel":1,"num_words":1,"start":432.62,"end":433.12},{"sentences":[{"text":"Yeah.","start":433.675,"end":434.155,"sentiment":"neutral","sentiment_score":0.03966403007507324},{"text":"That's correct.","start":434.155,"end":434.97498,"sentiment":"neutral","sentiment_score":0.09745142608880997}],"sentiment":"neutral","sentiment_score":0.07818896075089772,"channel":0,"num_words":3,"start":433.675,"end":434.97498},{"sentences":[{"text":"Okay.","start":434.565,"end":435.065,"sentiment":"neutral","sentiment_score":0.29797685146331787},{"text":"Brilliant.","start":435.20502,"end":435.605,"sentiment":"positive","sentiment_score":0.5175862312316895},{"text":"Alright.","start":435.605,"end":435.92502,"sentiment":"positive","sentiment_score":0.4352428615093231}],"sentiment":"positive","sentiment_score":0.4169353147347768,"channel":1,"num_words":3,"start":434.565,"end":435.92502},{"sentences":[{"text":"But","start":435.91498,"end":436.235,"sentiment":"positive","sentiment_score":0.5605466961860657}],"sentiment":"positive","sentiment_score":0.5605466961860657,"channel":0,"num_words":1,"start":435.91498,"end":436.235},{"sentences":[{"text":"Fantastic.","start":435.92502,"end":436.405,"sentiment":"positive","sentiment_score":0.68570476770401},{"text":"Thank you.","start":436.405,"end":436.885,"sentiment":"positive","sentiment_score":0.5681242942810059}],"sentiment":"positive","sentiment_score":0.6073177854220072,"channel":1,"num_words":3,"start":435.92502,"end":436.885},{"sentences":[{"text":"mhmm.","start":436.875,"end":437.375,"sentiment":"neutral","sentiment_score":0.04863286018371582}],"sentiment":"neutral","sentiment_score":0.04863286018371582,"channel":0,"num_words":1,"start":436.875,"end":437.375},{"sentences":[{"text":"Yep.","start":436.885,"end":437.385,"sentiment":"neutral","sentiment_score":0.0012693169992417095}],"sentiment":"neutral","sentiment_score":0.0012693169992417095,"channel":1,"num_words":1,"start":436.885,"end":437.385},{"sentences":[{"text":"So you're saying that you there's still no network termination device at the area as of the moment?","start":438.84003,"end":445.42,"sentiment":"neutral","sentiment_score":-0.09313776012923983}],"sentiment":"neutral","sentiment_score":-0.09313776012923983,"channel":0,"num_words":18,"start":438.84003,"end":445.42},{"sentences":[{"text":"No.","start":444.96503,"end":445.36502,"sentiment":"neutral","sentiment_score":-0.19648101925849917},{"text":"Not not in the unit.","start":445.36502,"end":446.725,"sentiment":"neutral","sentiment_score":-0.22364238500595093},{"text":"I I don't I don't know where if it is on any property.","start":446.725,"end":449.385,"sentiment":"neutral","sentiment_score":-0.19659912815460792},{"text":"Because when I","start":449.68997,"end":450.25,"sentiment":"neutral","sentiment_score":-0.21413365503152212}],"sentiment":"neutral","sentiment_score":-0.2051310261542147,"channel":1,"num_words":22,"start":444.96503,"end":450.25},{"sentences":[{"text":"Mhmm.","start":450.12003,"end":450.62003,"sentiment":"neutral","sentiment_score":-0.1860303282737732}],"sentiment":"neutral","sentiment_score":-0.1860303282737732,"channel":0,"num_words":1,"start":450.12003,"end":450.62003},{"sentences":[{"text":"contacted the strata manager, he said, oh, you have to contact Super Networks for that.","start":450.25,"end":455.06998,"sentiment":"neutral","sentiment_score":-0.21002576847871143},{"text":"And I tried calling them, and I couldn't get any response from them either.","start":455.44998,"end":459.44998,"sentiment":"neutral","sentiment_score":-0.33111786735909327},{"text":"So that's why I'm calling you to understand how that will be done.","start":459.44998,"end":462.66998,"sentiment":"neutral","sentiment_score":-0.2057417367513363}],"sentiment":"neutral","sentiment_score":-0.2490637916184607,"channel":1,"num_words":42,"start":450.25,"end":462.66998},{"sentences":[{"text":"Okay.","start":464.645,"end":465.145,"sentiment":"neutral","sentiment_score":-0.025883186608552933},{"text":"Yes.","start":466.13998,"end":466.38,"sentiment":"neutral","sentiment_score":-0.019185468554496765},{"text":"So if that's the case, we can just book the appointment by our end.","start":466.38,"end":471.6,"sentiment":"neutral","sentiment_score":0.23301902732678823}],"sentiment":"neutral","sentiment_score":0.2010748579632491,"channel":0,"num_words":16,"start":464.645,"end":471.6},{"sentences":[{"text":"Okay.","start":471.76498,"end":472.245,"sentiment":"positive","sentiment_score":0.4896528124809265},{"text":"Brilliant.","start":472.245,"end":472.565,"sentiment":"positive","sentiment_score":0.8298110961914062},{"text":"Fantastic.","start":472.565,"end":472.965,"sentiment":"positive","sentiment_score":0.8218362331390381},{"text":"Okay.","start":472.965,"end":473.205,"sentiment":"positive","sentiment_score":0.6812993288040161},{"text":"Thank you so much for the information.","start":473.205,"end":474.585,"sentiment":"positive","sentiment_score":0.8746586952890668}],"sentiment":"positive","sentiment_score":0.8132009397853505,"channel":1,"num_words":11,"start":471.76498,"end":474.585},{"sentences":[{"text":"Cheers.","start":474.645,"end":475.125,"sentiment":"positive","sentiment_score":0.7160673141479492},{"text":"Bye.","start":475.125,"end":475.625,"sentiment":"positive","sentiment_score":0.4543021619319916}],"sentiment":"positive","sentiment_score":0.5851847380399704,"channel":1,"num_words":2,"start":474.645,"end":475.625},{"sentences":[{"text":"Yeah.","start":475.5,"end":475.82,"sentiment":"positive","sentiment_score":0.4428417682647705},{"text":"You're welcome.","start":475.82,"end":476.56,"sentiment":"positive","sentiment_score":0.6872129738330841},{"text":"Have a great day.","start":476.62,"end":477.41998,"sentiment":"positive","sentiment_score":0.7561450451612473},{"text":"Bye.","start":477.41998,"end":477.91998,"sentiment":"positive","sentiment_score":0.364766925573349}],"sentiment":"positive","sentiment_score":0.6508268527686596,"channel":0,"num_words":8,"start":475.5,"end":477.91998},{"sentences":[{"text":"Bye.","start":477.685,"end":478.185,"sentiment":"neutral","sentiment_score":-0.0944354683160782}],"sentiment":"neutral","sentiment_score":-0.0944354683160782,"channel":1,"num_words":1,"start":477.685,"end":478.185}]},"summary":{"result":"success","short":"A customer named Maureen from Airtel tech support calls to inquire about connecting her business to an Internet and telephone service provider. The representative informs her that there is an NFC charge of $300 and that she will be responsible for paying it. The representative also explains that the new development charge is a one-time fee and that the customer will need to pay it directly. The customer also asks about the possibility of upgrading her phone and the possibility of a technician visit her property. The representative explains that the customer will need to contact Super Network to get a technician to fix the connection and that the customer will need to book an appointment."},"intents":{"segments":[{"text":"I am looking to connect my business to an Internet and telephone service provider, and Mhmm.","start_word":18,"end_word":33,"intents":[{"intent":"Connect business to service provider","confidence_score":0.13459563}]},{"text":"May I ask your full address, please, for us to check?","start_word":61,"end_word":71,"intents":[{"intent":"Check address","confidence_score":0.03722646}]},{"text":"of $300, which should be paid by the lot owner or the landlord. So Okay.","start_word":267,"end_word":281,"intents":[{"intent":"Confirm pricing","confidence_score":0.0009650737}]},{"text":"So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for Mhmm. that.","start_word":536,"end_word":559,"intents":[{"intent":"Inquire about router options","confidence_score":0.0011947925}]},{"text":"So if you select the twelve month contract, it has a free router, so no need for you to select a router. But if Mhmm. you want the like, an upgraded or more performance about the router, you can choose Alright.","start_word":563,"end_word":603,"intents":[{"intent":"Confirm router configuration","confidence_score":0.02960107}]},{"text":"The other question I had was about the telephone. So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device? Regard is it the landline, Yeah. like That a VoIP I'm on. phone? Yeah. We can provide the Mhmm. phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection. So sorry.","start_word":611,"end_word":684,"intents":[{"intent":"Ask about phone compatibility","confidence_score":0.13294342}]},{"text":"We can provide the Mhmm. phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection. So sorry.","start_word":659,"end_word":684,"intents":[{"intent":"Provide phone information","confidence_score":0.0037627888}]},{"text":"Actually, it's we have phone available, but I'm Mhmm. not quite sure about the price of it Okay.","start_word":737,"end_word":754,"intents":[{"intent":"Determine phone availability","confidence_score":0.000120914556}]},{"text":"So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop? Mhmm.","start_word":765,"end_word":789,"intents":[{"intent":"Confirm connection details","confidence_score":0.014531766}]},{"text":"So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box. If you'll if you can see the, like, the block box on your wall. Yeah.","start_word":804,"end_word":844,"intents":[{"intent":"Schedule tech visit","confidence_score":0.23669808}]},{"text":"Supa Networks has to come and put that connection. Is that right? Is that the $300 connection fee that you mentioned? Okay.","start_word":864,"end_word":885,"intents":[{"intent":"Confirm connection","confidence_score":0.32650352}]},{"text":"Is that the $300 connection fee that you mentioned? Okay.","start_word":876,"end_word":885,"intents":[{"intent":"Identify connection fee","confidence_score":0.009710843}]},{"text":"So So once how that for equipment the installation, is I do I have to book that through you, or do I have to contact Super Network separately for Actually, we can do the appointment on our end by our end. Okay.","start_word":907,"end_word":948,"intents":[{"intent":"Book equipment installation","confidence_score":0.33710262}]},{"text":"No.","start_word":1005,"end_word":1005,"intents":[{"intent":"Confirm connection location","confidence_score":0.046592332}]},{"text":"contacted the strata manager, he said, oh, you have to contact Super Networks for that. And I tried calling them, and I couldn't get any response from them either. So that's why I'm calling you to understand how that will be done. Okay.","start_word":1028,"end_word":1070,"intents":[{"intent":"Request response from strata manager","confidence_score":0.010366949}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.23621000349521637},{"text":"Good morning. This is Maureen from Airtel tech support. How can I assist you today?","start_word":1,"end_word":15,"sentiment":"positive","sentiment_score":0.45926862955093384},{"text":"Hi, Maureen. I am looking to connect my business to an Internet and telephone service provider, and Mhmm. I am required to do it via Super Networks. Mhmm. Yeah. That's So correct. just wanted to inquire what services you have available for my address. Okay. May I ask your full address, please, for us to check? Sure. Mhmm. That's Shop Number 3, and the street address is 2 Furzer Street, F U R The freezer. Zed E Mhmm. R, Street in Philip, Mhmm. A C T 26 Mhmm. 06. Shop 3? Yep. Is that the unit number? Yeah. That's right. Okay. Is it okay if I put you on hold? Let me just check the address. Okay. Cool. Thank you. Hello? Yep. Yes. Thank you for waiting. Is it C C 003? Because upon checking, there's no Shop 3 for It the could unit be number. C yeah. It could be C. It's it is a commercial unit, so it could be C 003. Okay. C 03. Hang on. Yeah. Let me just check. Yeah. It is C 03. Sorry. I can see on the door now. Unit 3003. Not a C As In C for Okay. camera. Okay. Hang on. Yeah. Number T T 483 Slash 2. My address for Unit 2. Connection per Unit 3. Okay. Hello? Yep. Yes. Thank you for waiting. So I just want to inform you that the address is available, but it has an NFC charge, which is the new connection fee Yep. of $300, which should be paid by the lot owner or the landlord. So Okay. Super Network will contact you directly for this. Okay. So just to explain, the new development charge is a one time fee applied to certain new property developments. Okay. It helps cover the cost of connecting, Okay. new premises to the Internet network. So if you are renting, please inform your landlord so they're aware of this charge. But Mhmm. if you are the owner property owner, then you will be the one responsible for paying it. Yep. Yeah. So you will still be able to connect to the Internet even if the charge is hasn't been paid yet, but please know that your account may be suspended if the payment isn't made by the due date. So Okay. have you tried to visit our website, which is airtel.net.a Yeah. u? I I did look at that, but Mhmm. it couldn't confirm the address. So I thought I'll give you a call and check to make sure that you have Internet available on this property. Yes. Mhmm. So since the address has been verified that it's available Mhmm. under Erida, Mhmm. yeah, you can proceed with ordering, signing up via the website. Since you're on Then the call, do you mind explaining to me so it says wait. Hold on a second. The super fiber boost super fifty twenty unlimited, so that's $67.95 a month for six months, and then that goes to $79.95 a month. Is that right? Sorry? Which which one? That's the super fifty twenty. Okay. The standard one. Mhmm. Mhmm. So and then if I buy a Internet Wi Fi router with the twelve month contract, so there's no additional charge for Mhmm. that. Is that right?","start_word":16,"end_word":561,"sentiment":"neutral","sentiment_score":0.01080379348705376},{"text":"Yeah. So if you select the twelve month contract, it has a free router, so no need for you to select a router.","start_word":562,"end_word":584,"sentiment":"positive","sentiment_score":0.4329756498336792},{"text":"But if Mhmm.","start_word":585,"end_word":587,"sentiment":"neutral","sentiment_score":0.18404771387577057},{"text":"you want the like, an upgraded or more performance about the router, you can choose Alright.","start_word":588,"end_word":603,"sentiment":"positive","sentiment_score":0.3402317762374878},{"text":"The other question higher. I had yeah. The other question I had was about the telephone. So if I choose, say, either of the two plans, does that come with the device, or do we have to bring our own device? Regard is it the landline, Yeah. like That a VoIP I'm on. phone? Yeah. We can provide the Mhmm. phone VoIP phone if ever for us to make sure that it is compatible with the optic fiber connection. So sorry. So you're gonna provide or we have to provide that? We can provide one, but it's really up to you if you want to get outside Okay. And are there any charges for using it from you? Like, if you get a phone from you a device from your company? store. Yeah. Actually, it's we have phone available, but I'm Mhmm. not quite sure about the price of it Okay. as of the moment. Yeah. Alright. What other thing okay. So in terms of the connection, would you be sending sending a technician to come and fix things up over here in our shop? Mhmm. So if ever you will be ordering, the router is already preconfigured. Mhmm. So no need for you to have a tech visit because you just need to plug and play the router, connect it to the NTT box. If you'll if you can see the, like, the block box on your wall. Yeah. Well, that's the The thing. Because address. it's a Yeah. new development, it is not here. So I'm guessing Mhmm. Supa Networks has to come and put that connection. Is that right? Is that the $300 connection fee that you mentioned? Okay. I see. Yeah. That's it. I think Okay. they have to install it first for us to establish a connection. Alright. So So once how that for equipment the installation, is I do I have to book that through you, or do I have to contact Super Network separately for Actually, we can do the appointment on our end by our end. Okay. So I just go ahead and make One the booking second. from the Airtel website first, and then we can do that. Is that Mhmm. right? Yeah. That's correct. Okay.","start_word":604,"end_word":978,"sentiment":"neutral","sentiment_score":0.004936891101300717},{"text":"Brilliant. Alright. But Fantastic. Thank you.","start_word":979,"end_word":984,"sentiment":"positive","sentiment_score":0.5408259630203247},{"text":"mhmm. Yep. So you're saying that you there's still no network termination device at the area as of the moment? No. Not not in the unit. I I don't I don't know where if it is on any property. Because when I Mhmm. contacted the strata manager, he said, oh, you have to contact Super Networks for that.","start_word":985,"end_word":1042,"sentiment":"neutral","sentiment_score":-0.1524827629327774},{"text":"And I tried calling them, and I couldn't get any response from them either.","start_word":1043,"end_word":1056,"sentiment":"negative","sentiment_score":-0.33687272667884827},{"text":"So that's why I'm calling you to understand how that will be done. Okay. Yes. So if that's the case, we can just book the appointment by our end.","start_word":1057,"end_word":1085,"sentiment":"neutral","sentiment_score":0.01587463812581424},{"text":"Okay. Brilliant. Fantastic. Okay. Thank you so much for the information. Cheers. Bye. Yeah. You're welcome. Have a great day. Bye.","start_word":1086,"end_word":1106,"sentiment":"positive","sentiment_score":0.6847211718559265},{"text":"Bye.","start_word":1107,"end_word":1107,"sentiment":"neutral","sentiment_score":0.23573081195354464}],"average":{"sentiment":"neutral","sentiment_score":0.035243408435935514}}}}