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My name is Mary. May I have your name, please? I'm doing great. Thank you so much for asking.\n\nMay I have your name, please? Mhmm. Mhmm. I'm so sorry to hear that. However, for Airtel Indian SIM or phone number, we advise you to please contact Airtel India directly as we run as the business is being run separately, and I'm sure they'll be a great help a great help of your concern.\n\nNo. We don't also have an access to your Airtel India phone number, and we don't have access to their phone number as well. We're not at the same. Mhmm. No worries.\n\nIt's fine. Thank you. Is there anything else I can help you with? Thank you so much. Enjoy the rest of your day.\n\nGoodbye for now. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.56,"end":2.1,"sentiment":"positive","sentiment_score":0.44804664254188536},{"text":"My name is Mary.","start":2.1599998,"end":3.12,"sentiment":"positive","sentiment_score":0.40154750645160675},{"text":"May I have your name, please?","start":3.12,"end":4.34,"sentiment":"neutral","sentiment_score":0.2395224372545878},{"text":"I'm doing great.","start":7.12,"end":8.0,"sentiment":"positive","sentiment_score":0.6654130021731058},{"text":"Thank you so much for asking.","start":8.0,"end":9.28,"sentiment":"positive","sentiment_score":0.6486916144688925}],"sentiment":"positive","sentiment_score":0.46549777314066887,"num_words":24,"start":0.56,"end":9.28},{"sentences":[{"text":"May I have your name, please?","start":9.28,"end":10.58,"sentiment":"neutral","sentiment_score":0.14120504756768545},{"text":"Mhmm.","start":15.794999,"end":16.294998,"sentiment":"neutral","sentiment_score":-0.002124557970091701},{"text":"Mhmm.","start":33.15,"end":33.47,"sentiment":"neutral","sentiment_score":-0.012159064412117004},{"text":"I'm so sorry to hear that.","start":33.47,"end":34.989998,"sentiment":"neutral","sentiment_score":-0.12093101752301057},{"text":"However, for Airtel Indian SIM or phone number, we advise you to please contact Airtel India directly as we run as the business is being run separately, and I'm sure they'll be a great help a great help of your concern.","start":34.989998,"end":51.045,"sentiment":"neutral","sentiment_score":0.07555086247441245}],"sentiment":"neutral","sentiment_score":0.05827174398794093,"num_words":55,"start":9.28,"end":51.045},{"sentences":[{"text":"No.","start":59.3,"end":59.539997,"sentiment":"neutral","sentiment_score":-0.11879657208919524},{"text":"We don't also have an access to your Airtel India phone number, and we don't have access to their phone number as well.","start":59.539997,"end":67.72,"sentiment":"neutral","sentiment_score":-0.12031889480093251},{"text":"We're not at the same.","start":68.58,"end":69.799995,"sentiment":"neutral","sentiment_score":-0.029492204636335374},{"text":"Mhmm.","start":70.18,"end":70.68,"sentiment":"neutral","sentiment_score":0.04723742604255676},{"text":"No worries.","start":73.185,"end":73.925,"sentiment":"neutral","sentiment_score":0.159416064620018}],"sentiment":"neutral","sentiment_score":-0.08336008188780397,"num_words":32,"start":59.3,"end":73.925},{"sentences":[{"text":"It's fine.","start":73.985,"end":74.805,"sentiment":"neutral","sentiment_score":0.214964859187603},{"text":"Thank you.","start":74.945,"end":75.505,"sentiment":"neutral","sentiment_score":0.2971465587615967},{"text":"Is there anything else I can help you with?","start":75.505,"end":77.445,"sentiment":"neutral","sentiment_score":0.14294636332326466},{"text":"Thank you so much.","start":80.186874,"end":81.14688,"sentiment":"neutral","sentiment_score":0.31993137300014496},{"text":"Enjoy the rest of your day.","start":81.14688,"end":82.26688,"sentiment":"positive","sentiment_score":0.36924106379350025}],"sentiment":"neutral","sentiment_score":0.2524309556769288,"num_words":23,"start":73.985,"end":82.26688},{"sentences":[{"text":"Goodbye for now.","start":82.26688,"end":83.32687,"sentiment":"neutral","sentiment_score":0.12023021032412846},{"text":"Bye bye.","start":85.546875,"end":86.28688,"sentiment":"neutral","sentiment_score":0.059237901121377945}],"sentiment":"neutral","sentiment_score":0.09583328664302826,"num_words":5,"start":82.26688,"end":86.28688}]}}]},{"alternatives":[{"transcript":"Hello. 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How are you? Actually, I want to activate my Indian number. So what is the process to activate that? Because I'm reminding that number.\n\nThey told me your number is just like it's not working. Please recharge your number, but I already the card is not active. Okay. Okay. So can I can I convert my 800 number to here or not?\n\nOkay. Okay. No worries. I okay. No worries.\n\nThank you for that. Okay. No. I'm joking. No.\n\nThank you. You too. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.1604120433330536},{"text":"How are you?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.19869531194368997},{"text":"Actually, I want to activate my Indian number.","start":12.0,"end":14.58,"sentiment":"neutral","sentiment_score":0.0004683972802013159},{"text":"So what is the process to activate that?","start":15.315,"end":17.975,"sentiment":"neutral","sentiment_score":-0.006945861037820578},{"text":"Because I'm reminding that number.","start":18.515,"end":20.595,"sentiment":"neutral","sentiment_score":-0.0633393794298172}],"sentiment":"neutral","sentiment_score":0.015519254878163337,"num_words":25,"start":5.2,"end":20.595},{"sentences":[{"text":"They told me your number is just like it's not working.","start":20.595,"end":26.675,"sentiment":"neutral","sentiment_score":-0.15042205154895782},{"text":"Please recharge your number, but I already the card is not active.","start":26.675,"end":31.63,"sentiment":"neutral","sentiment_score":-0.13541594271858534},{"text":"Okay.","start":42.97,"end":43.47,"sentiment":"neutral","sentiment_score":0.042535826563835144},{"text":"Okay.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.013648668304085732},{"text":"So can I can I convert my 800 number to here or not?","start":52.325,"end":58.489998,"sentiment":"neutral","sentiment_score":0.005105869271434271}],"sentiment":"neutral","sentiment_score":-0.08308087063855246,"num_words":38,"start":20.595,"end":58.489998},{"sentences":[{"text":"Okay.","start":64.47,"end":64.97,"sentiment":"neutral","sentiment_score":-0.10693874955177309},{"text":"Okay.","start":68.229996,"end":68.63,"sentiment":"neutral","sentiment_score":-0.006322736851871014},{"text":"No worries.","start":68.63,"end":69.27,"sentiment":"neutral","sentiment_score":-0.008810566738247871},{"text":"I okay.","start":69.27,"end":70.47,"sentiment":"neutral","sentiment_score":0.0013271402567625063},{"text":"No worries.","start":70.47,"end":71.205,"sentiment":"neutral","sentiment_score":0.07400644198060036}],"sentiment":"neutral","sentiment_score":0.002473068074323237,"num_words":8,"start":64.47,"end":71.205},{"sentences":[{"text":"Thank you for that.","start":71.445,"end":72.665,"sentiment":"neutral","sentiment_score":0.2399427369236946},{"text":"Okay.","start":75.285,"end":75.785,"sentiment":"neutral","sentiment_score":0.14244920015335083},{"text":"No.","start":77.765,"end":78.005005,"sentiment":"neutral","sentiment_score":-0.05483628064393997},{"text":"I'm joking.","start":78.005005,"end":78.665,"sentiment":"neutral","sentiment_score":-0.10687168687582016},{"text":"No.","start":78.965004,"end":79.365005,"sentiment":"neutral","sentiment_score":-0.01818353310227394}],"sentiment":"neutral","sentiment_score":0.09060632892780834,"num_words":9,"start":71.445,"end":79.365005},{"sentences":[{"text":"Thank you.","start":79.365005,"end":80.185,"sentiment":"neutral","sentiment_score":0.10855954512953758},{"text":"You too.","start":83.936935,"end":85.06694,"sentiment":"neutral","sentiment_score":0.11089896410703659},{"text":"Bye.","start":85.06694,"end":85.56694,"sentiment":"neutral","sentiment_score":0.07826400548219681}],"sentiment":"neutral","sentiment_score":0.10343620479106903,"num_words":5,"start":79.365005,"end":85.56694}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello. How are you?\n\nChannel 0: I'm doing great. Thank you so much for asking. May I have your name, please?\n\nChannel 1: Actually, I want to activate my Indian number. So\n\nChannel 0: Mhmm.\n\nChannel 1: what is the process to activate that? Because I'm reminding that number. They told me your number is just like it's not working. Please recharge your number, but I already the card is not active.\n\nChannel 0: Mhmm. I'm so sorry to hear that. However, for Airtel Indian SIM or phone number, we advise you to please contact Airtel India directly as\n\nChannel 1: Okay.\n\nChannel 0: we run as the business is being run separately, and I'm sure they'll be a great help a great help of your concern.\n\nChannel 1: Okay. So can I can I convert my 800 number to here or not?\n\nChannel 0: No. We don't also have an access to your Airtel India phone number, and\n\nChannel 1: Okay.\n\nChannel 0: we don't have access to their phone number as well.\n\nChannel 1: Okay.\n\nChannel 0: We're\n\nChannel 1: No worries.\n\nChannel 0: not at the\n\nChannel 1: I\n\nChannel 0: same.\n\nChannel 1: okay.\n\nChannel 0: Mhmm.\n\nChannel 1: No worries. Thank you for that.\n\nChannel 0: No worries. It's fine. Thank you.\n\nChannel 1: Okay.\n\nChannel 0: Is there anything else I can help you with?\n\nChannel 1: No. I'm joking. No. Thank you.\n\nChannel 0: Thank you so much. Enjoy the rest of your day. Goodbye for now.\n\nChannel 1: You too. Bye.\n\nChannel 0: Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.56,"end":2.1,"sentiment":"positive","sentiment_score":0.44804664254188536},{"text":"My name is Mary.","start":2.1599998,"end":3.12,"sentiment":"positive","sentiment_score":0.40154750645160675},{"text":"May I have your name, please?","start":3.12,"end":4.34,"sentiment":"neutral","sentiment_score":0.2395224372545878}],"sentiment":"positive","sentiment_score":0.35223719080289206,"channel":0,"num_words":15,"start":0.56,"end":4.34},{"sentences":[{"text":"Hello.","start":5.2,"end":5.52,"sentiment":"neutral","sentiment_score":0.1604120433330536},{"text":"How are you?","start":5.52,"end":6.42,"sentiment":"neutral","sentiment_score":0.19869531194368997}],"sentiment":"neutral","sentiment_score":0.18912449479103088,"channel":1,"num_words":4,"start":5.2,"end":6.42},{"sentences":[{"text":"I'm doing great.","start":7.12,"end":8.0,"sentiment":"positive","sentiment_score":0.6654130021731058},{"text":"Thank you so much for asking.","start":8.0,"end":9.28,"sentiment":"positive","sentiment_score":0.6486916144688925},{"text":"May I have your name, please?","start":9.28,"end":10.58,"sentiment":"neutral","sentiment_score":0.14120504756768545}],"sentiment":"positive","sentiment_score":0.4490412652492523,"channel":0,"num_words":15,"start":7.12,"end":10.58},{"sentences":[{"text":"Actually, I want to activate my Indian number.","start":12.0,"end":14.58,"sentiment":"neutral","sentiment_score":0.0004683972802013159},{"text":"So","start":15.315,"end":15.815,"sentiment":"neutral","sentiment_score":-0.0019932864233851433}],"sentiment":"neutral","sentiment_score":0.0001948768686917093,"channel":1,"num_words":9,"start":12.0,"end":15.815},{"sentences":[{"text":"Mhmm.","start":15.794999,"end":16.294998,"sentiment":"neutral","sentiment_score":-0.002124557970091701}],"sentiment":"neutral","sentiment_score":-0.002124557970091701,"channel":0,"num_words":1,"start":15.794999,"end":16.294998},{"sentences":[{"text":"what is the process to activate that?","start":15.875,"end":17.975,"sentiment":"neutral","sentiment_score":-0.007653371697025639},{"text":"Because I'm reminding that number.","start":18.515,"end":20.595,"sentiment":"neutral","sentiment_score":-0.0633393794298172},{"text":"They told me your number is just like it's not working.","start":20.595,"end":26.675,"sentiment":"neutral","sentiment_score":-0.15042205154895782},{"text":"Please recharge your number, but I already the card is not active.","start":26.675,"end":31.63,"sentiment":"neutral","sentiment_score":-0.13541594271858534}],"sentiment":"neutral","sentiment_score":-0.10428298224828073,"channel":1,"num_words":35,"start":15.875,"end":31.63},{"sentences":[{"text":"Mhmm.","start":33.15,"end":33.47,"sentiment":"neutral","sentiment_score":-0.012159064412117004},{"text":"I'm so sorry to hear that.","start":33.47,"end":34.989998,"sentiment":"neutral","sentiment_score":-0.12093101752301057},{"text":"However, for Airtel Indian SIM or phone number, we advise you to please contact Airtel India directly as","start":34.989998,"end":42.989998,"sentiment":"neutral","sentiment_score":-0.03165899610353841}],"sentiment":"neutral","sentiment_score":-0.05230428397655487,"channel":0,"num_words":25,"start":33.15,"end":42.989998},{"sentences":[{"text":"Okay.","start":42.97,"end":43.47,"sentiment":"neutral","sentiment_score":0.042535826563835144}],"sentiment":"neutral","sentiment_score":0.042535826563835144,"channel":1,"num_words":1,"start":42.97,"end":43.47},{"sentences":[{"text":"we run as the business is being run separately, and I'm sure they'll be a great help a great help of your concern.","start":42.989998,"end":51.045,"sentiment":"neutral","sentiment_score":0.15945423005715662}],"sentiment":"neutral","sentiment_score":0.15945423005715662,"channel":0,"num_words":23,"start":42.989998,"end":51.045},{"sentences":[{"text":"Okay.","start":51.684998,"end":52.184998,"sentiment":"neutral","sentiment_score":0.013648668304085732},{"text":"So can I can I convert my 800 number to here or not?","start":52.325,"end":58.489998,"sentiment":"neutral","sentiment_score":0.005105869271434271}],"sentiment":"neutral","sentiment_score":0.005716069202337947,"channel":1,"num_words":14,"start":51.684998,"end":58.489998},{"sentences":[{"text":"No.","start":59.3,"end":59.539997,"sentiment":"neutral","sentiment_score":-0.11879657208919524},{"text":"We don't also have an access to your Airtel India phone number, and","start":59.539997,"end":64.58,"sentiment":"neutral","sentiment_score":-0.12925157294823572}],"sentiment":"neutral","sentiment_score":-0.12850478717258998,"channel":0,"num_words":14,"start":59.3,"end":64.58},{"sentences":[{"text":"Okay.","start":64.47,"end":64.97,"sentiment":"neutral","sentiment_score":-0.10693874955177309}],"sentiment":"neutral","sentiment_score":-0.10693874955177309,"channel":1,"num_words":1,"start":64.47,"end":64.97},{"sentences":[{"text":"we don't have access to their phone number as well.","start":64.58,"end":67.72,"sentiment":"neutral","sentiment_score":-0.10870641320943833}],"sentiment":"neutral","sentiment_score":-0.10870641320943833,"channel":0,"num_words":10,"start":64.58,"end":67.72},{"sentences":[{"text":"Okay.","start":68.229996,"end":68.63,"sentiment":"neutral","sentiment_score":-0.006322736851871014}],"sentiment":"neutral","sentiment_score":-0.006322736851871014,"channel":1,"num_words":1,"start":68.229996,"end":68.63},{"sentences":[{"text":"We're","start":68.58,"end":68.899994,"sentiment":"neutral","sentiment_score":-0.005016028881072998}],"sentiment":"neutral","sentiment_score":-0.005016028881072998,"channel":0,"num_words":1,"start":68.58,"end":68.899994},{"sentences":[{"text":"No worries.","start":68.63,"end":69.27,"sentiment":"neutral","sentiment_score":-0.008810566738247871}],"sentiment":"neutral","sentiment_score":-0.008810566738247871,"channel":1,"num_words":2,"start":68.63,"end":69.27},{"sentences":[{"text":"not at the","start":68.899994,"end":69.299995,"sentiment":"neutral","sentiment_score":-0.04060578594605128}],"sentiment":"neutral","sentiment_score":-0.04060578594605128,"channel":0,"num_words":3,"start":68.899994,"end":69.299995},{"sentences":[{"text":"I","start":69.27,"end":69.43,"sentiment":"neutral","sentiment_score":-0.02720339596271515}],"sentiment":"neutral","sentiment_score":-0.02720339596271515,"channel":1,"num_words":1,"start":69.27,"end":69.43},{"sentences":[{"text":"same.","start":69.299995,"end":69.799995,"sentiment":"neutral","sentiment_score":-0.020627636462450027}],"sentiment":"neutral","sentiment_score":-0.020627636462450027,"channel":0,"num_words":1,"start":69.299995,"end":69.799995},{"sentences":[{"text":"okay.","start":70.07,"end":70.47,"sentiment":"neutral","sentiment_score":0.02985767647624016}],"sentiment":"neutral","sentiment_score":0.02985767647624016,"channel":1,"num_words":1,"start":70.07,"end":70.47},{"sentences":[{"text":"Mhmm.","start":70.18,"end":70.68,"sentiment":"neutral","sentiment_score":0.04723742604255676}],"sentiment":"neutral","sentiment_score":0.04723742604255676,"channel":0,"num_words":1,"start":70.18,"end":70.68},{"sentences":[{"text":"No worries.","start":70.47,"end":71.205,"sentiment":"neutral","sentiment_score":0.07400644198060036},{"text":"Thank you for that.","start":71.445,"end":72.665,"sentiment":"neutral","sentiment_score":0.2399427369236946}],"sentiment":"neutral","sentiment_score":0.18463063860932985,"channel":1,"num_words":6,"start":70.47,"end":72.665},{"sentences":[{"text":"No worries.","start":73.185,"end":73.925,"sentiment":"neutral","sentiment_score":0.159416064620018},{"text":"It's fine.","start":73.985,"end":74.805,"sentiment":"neutral","sentiment_score":0.214964859187603},{"text":"Thank you.","start":74.945,"end":75.505,"sentiment":"neutral","sentiment_score":0.2971465587615967}],"sentiment":"neutral","sentiment_score":0.22384249418973923,"channel":0,"num_words":6,"start":73.185,"end":75.505},{"sentences":[{"text":"Okay.","start":75.285,"end":75.785,"sentiment":"neutral","sentiment_score":0.14244920015335083}],"sentiment":"neutral","sentiment_score":0.14244920015335083,"channel":1,"num_words":1,"start":75.285,"end":75.785},{"sentences":[{"text":"Is there anything else I can help you with?","start":75.505,"end":77.445,"sentiment":"neutral","sentiment_score":0.14294636332326466}],"sentiment":"neutral","sentiment_score":0.14294636332326466,"channel":0,"num_words":9,"start":75.505,"end":77.445},{"sentences":[{"text":"No.","start":77.765,"end":78.005005,"sentiment":"neutral","sentiment_score":-0.05483628064393997},{"text":"I'm joking.","start":78.005005,"end":78.665,"sentiment":"neutral","sentiment_score":-0.10687168687582016},{"text":"No.","start":78.965004,"end":79.365005,"sentiment":"neutral","sentiment_score":-0.01818353310227394},{"text":"Thank you.","start":79.365005,"end":80.185,"sentiment":"neutral","sentiment_score":0.10855954512953758}],"sentiment":"neutral","sentiment_score":-0.01160734953979651,"channel":1,"num_words":6,"start":77.765,"end":80.185},{"sentences":[{"text":"Thank you so much.","start":80.186874,"end":81.14688,"sentiment":"neutral","sentiment_score":0.31993137300014496},{"text":"Enjoy the rest of your day.","start":81.14688,"end":82.26688,"sentiment":"positive","sentiment_score":0.36924106379350025},{"text":"Goodbye for now.","start":82.26688,"end":83.32687,"sentiment":"neutral","sentiment_score":0.12023021032412846}],"sentiment":"neutral","sentiment_score":0.2966048081333821,"channel":0,"num_words":13,"start":80.186874,"end":83.32687},{"sentences":[{"text":"You too.","start":83.936935,"end":85.06694,"sentiment":"neutral","sentiment_score":0.11089896410703659},{"text":"Bye.","start":85.06694,"end":85.56694,"sentiment":"neutral","sentiment_score":0.07826400548219681}],"sentiment":"neutral","sentiment_score":0.10002064456542333,"channel":1,"num_words":3,"start":83.936935,"end":85.56694},{"sentences":[{"text":"Bye bye.","start":85.546875,"end":86.28688,"sentiment":"neutral","sentiment_score":0.059237901121377945}],"sentiment":"neutral","sentiment_score":0.059237901121377945,"channel":0,"num_words":2,"start":85.546875,"end":86.28688}]},"summary":{"result":"success","short":"The customer called Airtel to activate their Indian number, but the representative informed them that their number is not working and they cannot activate their number. The representative advised the customer to contact Airtel India directly and apologized for the inconvenience. The call ended with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Actually, I want to activate my Indian number. So Mhmm.","start_word":34,"end_word":43,"intents":[{"intent":"Activate id number","confidence_score":0.017145455}]},{"text":"Please recharge your number, but I already the card is not active. Mhmm.","start_word":67,"end_word":79,"intents":[{"intent":"Recharge number","confidence_score":0.20879695}]},{"text":"So can I can I convert my 800 number to here or not? No.","start_word":129,"end_word":142,"intents":[{"intent":"Convert number","confidence_score":0.19359842}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4324422776699066},{"text":"May I have your name, please? Hello. How are you?","start_word":9,"end_word":18,"sentiment":"neutral","sentiment_score":0.21893052756786344},{"text":"I'm doing great. Thank you so much for asking.","start_word":19,"end_word":27,"sentiment":"positive","sentiment_score":0.6508679389953613},{"text":"May I have your name, please? Actually, I want to activate my Indian number. So Mhmm. what is the process to activate that? Because I'm reminding that number. They told me your number is just like it's not working. Please recharge your number, but I already the card is not active. Mhmm. I'm so sorry to hear that. However, for Airtel Indian SIM or phone number, we advise you to please contact Airtel India directly as Okay. we run as the business is being run separately, and I'm sure they'll be a great help a great help of your concern. Okay. So can I can I convert my 800 number to here or not? No. We don't also have an access to your Airtel India phone number, and Okay. we don't have access to their phone number as well. Okay. We're No worries. not at the I same. okay. Mhmm. No worries. Thank you for that. No worries. It's fine. Thank you. Okay. Is there anything else I can help you with? No. I'm joking. No. Thank you.","start_word":28,"end_word":205,"sentiment":"neutral","sentiment_score":0.00518007343634963},{"text":"Thank you so much. Enjoy the rest of your day.","start_word":206,"end_word":215,"sentiment":"positive","sentiment_score":0.3527204990386963},{"text":"Goodbye for now. You too. Bye. Bye bye.","start_word":216,"end_word":223,"sentiment":"neutral","sentiment_score":0.09566445648670197}],"average":{"sentiment":"neutral","sentiment_score":0.07462481260299683}}}}