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This is Ramita here. I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active. I can let you know my previous number if that helped. 917550221366.\n\nYeah. Okay. Thank you. See you.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.02002951502799988},{"text":"This is Ramita here.","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.02230229042470455},{"text":"I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active.","start":7.52,"end":15.059999,"sentiment":"neutral","sentiment_score":-0.10310406550765037},{"text":"I can let you know my previous number if that helped.","start":16.215,"end":19.035,"sentiment":"neutral","sentiment_score":-0.10614256323738532},{"text":"917550221366.","start":21.574999,"end":29.010002,"sentiment":"neutral","sentiment_score":-0.0007425086223520339}],"sentiment":"neutral","sentiment_score":-0.08658746821900076,"num_words":42,"start":5.7599998,"end":29.010002},{"sentences":[{"text":"Yeah.","start":33.65,"end":34.15,"sentiment":"neutral","sentiment_score":-0.040313977748155594},{"text":"Okay.","start":53.595,"end":53.915,"sentiment":"neutral","sentiment_score":0.07405708730220795},{"text":"Thank you.","start":53.915,"end":54.475002,"sentiment":"neutral","sentiment_score":0.25945425778627396},{"text":"See you.","start":54.475002,"end":55.135002,"sentiment":"neutral","sentiment_score":0.21013155579566956}],"sentiment":"neutral","sentiment_score":0.16215245611965656,"num_words":6,"start":33.65,"end":55.135002}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your toll account. How may I help you today?\n\nChannel 1: Hi. This is Ramita here. I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active. I\n\nChannel 0: Sorry\n\nChannel 1: can let\n\nChannel 0: to\n\nChannel 1: you\n\nChannel 0: hear\n\nChannel 1: know\n\nChannel 0: about\n\nChannel 1: my previous\n\nChannel 0: that.\n\nChannel 1: number\n\nChannel 0: What\n\nChannel 1: if that helped.\n\nChannel 0: is the number?\n\nChannel 1: 917550221366.\n\nChannel 0: Thank you. This is a Indian phone number. Please be\n\nChannel 1: Yeah.\n\nChannel 0: advised you have reached Airtel AU, and we are a service provider Internet service provider in Australia and a mobile plan services. We don't service any other phone number. It's only Australian number. So you have to contact your local network about your phone number.\n\nChannel 1: Okay. Thank you. See you.\n\nChannel 0: You're welcome. Have a good one.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.28938615322113037},{"text":"Good afternoon.","start":1.12,"end":1.8399999,"sentiment":"positive","sentiment_score":0.45529311895370483},{"text":"Thank you so much for calling your toll account.","start":1.8399999,"end":4.16,"sentiment":"positive","sentiment_score":0.7108720872137282},{"text":"How may I help you today?","start":4.16,"end":5.38,"sentiment":"positive","sentiment_score":0.5236201087633768}],"sentiment":"positive","sentiment_score":0.5966412127017975,"channel":0,"num_words":18,"start":0.79999995,"end":5.38},{"sentences":[{"text":"Hi.","start":5.7599998,"end":5.92,"sentiment":"neutral","sentiment_score":0.02002951502799988},{"text":"This is Ramita here.","start":5.92,"end":7.3799996,"sentiment":"neutral","sentiment_score":0.02230229042470455},{"text":"I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active.","start":7.52,"end":15.059999,"sentiment":"neutral","sentiment_score":-0.10310406550765037},{"text":"I","start":16.215,"end":16.375,"sentiment":"neutral","sentiment_score":-0.1293623000383377}],"sentiment":"neutral","sentiment_score":-0.08379758906460577,"channel":1,"num_words":31,"start":5.7599998,"end":16.375},{"sentences":[{"text":"Sorry","start":16.315,"end":16.635,"sentiment":"neutral","sentiment_score":-0.2506663501262665}],"sentiment":"neutral","sentiment_score":-0.2506663501262665,"channel":0,"num_words":1,"start":16.315,"end":16.635},{"sentences":[{"text":"can 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helped.","start":18.135,"end":19.035,"sentiment":"neutral","sentiment_score":-0.004252320776383082}],"sentiment":"neutral","sentiment_score":-0.004252320776383082,"channel":1,"num_words":3,"start":18.135,"end":19.035},{"sentences":[{"text":"is the number?","start":18.715,"end":19.535,"sentiment":"neutral","sentiment_score":-0.011304914020001888}],"sentiment":"neutral","sentiment_score":-0.011304914020001888,"channel":0,"num_words":3,"start":18.715,"end":19.535},{"sentences":[{"text":"917550221366.","start":21.574999,"end":29.010002,"sentiment":"neutral","sentiment_score":-0.0007425086223520339}],"sentiment":"neutral","sentiment_score":-0.0007425086223520339,"channel":1,"num_words":1,"start":21.574999,"end":29.010002},{"sentences":[{"text":"Thank you.","start":30.3,"end":31.039999,"sentiment":"neutral","sentiment_score":0.12298282980918884},{"text":"This is a Indian phone number.","start":31.42,"end":33.26,"sentiment":"neutral","sentiment_score":-0.008257923337320486},{"text":"Please be","start":33.26,"end":33.82,"sentiment":"neutral","sentiment_score":-0.01789878122508526}],"sentiment":"neutral","sentiment_score":0.016062055714428425,"channel":0,"num_words":10,"start":30.3,"end":33.82},{"sentences":[{"text":"Yeah.","start":33.65,"end":34.15,"sentiment":"neutral","sentiment_score":-0.040313977748155594}],"sentiment":"neutral","sentiment_score":-0.040313977748155594,"channel":1,"num_words":1,"start":33.65,"end":34.15},{"sentences":[{"text":"advised you have reached Airtel AU, and we are a service provider Internet service provider in Australia and a mobile plan services.","start":33.82,"end":43.36,"sentiment":"neutral","sentiment_score":-0.08834135972640732},{"text":"We don't service any other phone number.","start":43.955,"end":46.355,"sentiment":"neutral","sentiment_score":-0.3034530282020569},{"text":"It's only Australian number.","start":46.355,"end":48.375,"sentiment":"neutral","sentiment_score":-0.21659085527062416},{"text":"So you have to contact your local network about your phone number.","start":48.515,"end":52.775,"sentiment":"neutral","sentiment_score":-0.14939366218944392}],"sentiment":"neutral","sentiment_score":-0.1494837439722485,"channel":0,"num_words":45,"start":33.82,"end":52.775},{"sentences":[{"text":"Okay.","start":53.595,"end":53.915,"sentiment":"neutral","sentiment_score":0.07405708730220795},{"text":"Thank you.","start":53.915,"end":54.475002,"sentiment":"neutral","sentiment_score":0.25945425778627396},{"text":"See you.","start":54.475002,"end":55.135002,"sentiment":"neutral","sentiment_score":0.21013155579566956}],"sentiment":"neutral","sentiment_score":0.202645742893219,"channel":1,"num_words":5,"start":53.595,"end":55.135002},{"sentences":[{"text":"You're welcome.","start":54.755,"end":55.555,"sentiment":"positive","sentiment_score":0.4745003283023834},{"text":"Have a good 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The agent, Ramita, apologizes for the misunderstanding and explains that they are a service provider Internet service provider in Australia and offer mobile plan services. The agent advises the customer to contact their local network for further information and wishes them a good day."},"intents":{"segments":[{"text":"I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active.","start_word":23,"end_word":47,"intents":[{"intent":"Assist with old number","confidence_score":0.000040067604}]},{"text":"So you have to contact your local network about your phone number. Okay.","start_word":113,"end_word":125,"intents":[{"intent":"Contact local network","confidence_score":0.49437624}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.28938615322113037},{"text":"Good afternoon. Thank you so much for calling your toll account. How may I help you today?","start_word":1,"end_word":17,"sentiment":"positive","sentiment_score":0.6089383363723755},{"text":"Hi. This is Ramita here. I'm calling with my previous number that I used to have with Airtel, but then I moved abroad, and that number is no longer active. I Sorry can let to you hear know about my previous that. number What if that helped. is the number? 917550221366. Thank you. This is a Indian phone number. Please be Yeah. advised you have reached Airtel AU, and we are a service provider Internet service provider in Australia and a mobile plan services. We don't service any other phone number. It's only Australian number. So you have to contact your local network about your phone number. Okay. Thank you. See you.","start_word":18,"end_word":129,"sentiment":"neutral","sentiment_score":-0.08037619292736053},{"text":"You're welcome. Have a good one.","start_word":130,"end_word":135,"sentiment":"positive","sentiment_score":0.5160724520683289}],"average":{"sentiment":"neutral","sentiment_score":0.03669941809869582}}}}