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Good afternoon. This is from Ertog tech support. How can I assist you? Okay.\n\nYeah. Mhmm. Can I have your full address, please, for me to verify the network? Yeah. One forty 22.\n\nMhmm. Seven zero. Mhmm. Yes. Mhmm.\n\n2912 for the postcode. Is it Sherr Unit? Sherr Unit. Okay. Let me just repeat the unit number.\n\nIt's 148 Slash 70 f Carp City Street. Yeah. Is it okay if I put you on hold? Let me just check the address again. Hello?\n\nYes. Thank you for waiting. After checking the address yeah. So Supa Network is the an the network that's only available at the address. So it's not NBN.\n\nIt's Supa. Yeah. Yeah. We do have a lot of customer under Supa. Then MPN.\n\nYeah. The it just really depends on the address and what's available at the address. So if if ever we can't activate under NBN as well at your address because it's Supa Network is the only network available at your address. Here. Mhmm.\n\nMhmm. Yeah. Yeah. For the twelve month yeah. For the twelve month contract that is a lock in contract, please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee supply.\n\nA pickup. Yeah. You're welcome. Bye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.26364248991012573},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.5231862366199493},{"text":"This is from Ertog tech support.","start":2.72,"end":5.06,"sentiment":"positive","sentiment_score":0.4007892260948817},{"text":"How can I assist you?","start":5.2,"end":6.66,"sentiment":"positive","sentiment_score":0.3508095443248749},{"text":"Okay.","start":25.585,"end":25.92,"sentiment":"neutral","sentiment_score":0.056506965309381485}],"sentiment":"positive","sentiment_score":0.3683536671102047,"num_words":15,"start":1.4399999,"end":25.92},{"sentences":[{"text":"Yeah.","start":37.44,"end":37.92,"sentiment":"neutral","sentiment_score":0.030001703649759293},{"text":"Mhmm.","start":37.92,"end":38.42,"sentiment":"neutral","sentiment_score":0.008190521039068699},{"text":"Can I have your full address, please, for me to 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I'm I'm moving into a building next week that has an embedded network. So they use super networks for for Internet. So and Airtel, I've noticed, is one of the companies that's used. So so I'm looking looking at, you know, options that I need. So it's only me. So I'm just looking at the Super Fiber Basic. So is that NBN or the the address? Yep. It's Unit Unit 148 Slash yeah. 70 Escarpedes Street. So it's spelled E F K A R P I D I S Street in Gungahlin, N E A C T. Yes. That's right. Sierra Units. Yes. That's right. Yep. Thank you. Hello? Alright. But that so that's still, like, a good in Internet connection. Oh, okay. Okay. Alright. Right. Okay. Alright. Okay. No worries. So I'll just if I go on to your website and just check what I want, I think I can get a router included and all that sort of stuff if I go on a I see if I get a twelve month contract. I can get a router and all. Oh, yeah. Okay. Yep. Okay. No worries. Okay. Thank you very much. Thank you for your help. Thank you. 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I'm I'm moving into a building next week that has an embedded network. So they use super networks for for Internet. So and Airtel, I've noticed, is one of the companies that's used. So so I'm looking looking at, you know, options that I need.\n\nSo it's only me. So I'm just looking at the Super Fiber Basic. So is that NBN or the the address? Yep. It's Unit Unit 148 Slash yeah.\n\n70 Escarpedes Street. So it's spelled E F K A R P I D I S Street in Gungahlin, N E A C T. Yes. That's right. Sierra Units.\n\nYes. That's right. Yep. Thank you. Hello?\n\nAlright. But that so that's still, like, a good in Internet connection. Oh, okay. Okay. Alright.\n\nRight. Okay. Alright. Okay. No worries.\n\nSo I'll just if I go on to your website and just check what I want, I think I can get a router included and all that sort of stuff if I go on a I see if I get a twelve month contract. I can get a router and all. Oh, yeah. Okay. Yep.\n\nOkay. No worries. Okay. Thank you very much. Thank you for your help.\n\nThank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.06668603420257568},{"text":"I'm I'm moving into a building next week that has an embedded network.","start":7.8399997,"end":13.599999,"sentiment":"neutral","sentiment_score":0.04165538371755527},{"text":"So they use super networks for for Internet.","start":13.599999,"end":18.255001,"sentiment":"neutral","sentiment_score":0.032557837665081024},{"text":"So and Airtel, I've noticed, is one of the companies that's used.","start":18.715,"end":23.375,"sentiment":"neutral","sentiment_score":0.006202045013196766},{"text":"So so I'm looking looking at, you know, options that I need.","start":25.675,"end":30.76,"sentiment":"neutral","sentiment_score":0.05019319367905458}],"sentiment":"neutral","sentiment_score":0.03359590409040127,"num_words":46,"start":7.12,"end":30.76},{"sentences":[{"text":"So it's only 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Good afternoon. This is from Ertog tech support. How can I assist you?\n\nChannel 1: Hello. I'm I'm moving into a building next week that has an embedded network. So they use super networks for for Internet. So and Airtel, I've noticed, is one of the companies that's used.\n\nChannel 0: Okay.\n\nChannel 1: So so I'm looking looking at, you know, options that I need. So it's only me. So I'm just looking at the Super Fiber Basic.\n\nChannel 0: Yeah. Mhmm.\n\nChannel 1: So is that NBN or\n\nChannel 0: Can I have your full address, please, for me to verify the network?\n\nChannel 1: the the address? Yep. It's\n\nChannel 0: Yeah.\n\nChannel 1: Unit Unit 148 Slash\n\nChannel 0: One forty 22.\n\nChannel 1: yeah. 70\n\nChannel 0: Mhmm.\n\nChannel 1: Escarpedes\n\nChannel 0: Seven zero. Mhmm.\n\nChannel 1: Street. So it's spelled E F K A R P I D I S Street in Gungahlin, N E A C T.\n\nChannel 0: Yes. Mhmm. 2912 for the postcode.\n\nChannel 1: Yes. That's right.\n\nChannel 0: Is it Sherr Unit?\n\nChannel 1: Sierra Units. Yes.\n\nChannel 0: Sherr Unit. Okay. Let me just repeat the unit number. It's 148 Slash 70\n\nChannel 1: That's right.\n\nChannel 0: f\n\nChannel 1: Yep.\n\nChannel 0: Carp City Street. Yeah. Is it okay if I put you on hold? Let me just check the address\n\nChannel 1: Thank you.\n\nChannel 0: again. Hello? Yes. Thank you for waiting. After checking the\n\nChannel 1: Hello?\n\nChannel 0: address yeah. So Supa Network is the an the network that's only available at the address. So it's not NBN. It's Supa.\n\nChannel 1: Alright.\n\nChannel 0: Yeah.\n\nChannel 1: But that so that's still, like, a good in Internet connection.\n\nChannel 0: Yeah.\n\nChannel 1: Oh,\n\nChannel 0: We\n\nChannel 1: okay.\n\nChannel 0: do have a lot of customer under Supa.\n\nChannel 1: Okay.\n\nChannel 0: Then MPN. Yeah. The\n\nChannel 1: Alright.\n\nChannel 0: it just really depends on the address and what's available at the address. So if if ever we can't activate under NBN as well at your address because it's Supa Network is the only network available\n\nChannel 1: Right.\n\nChannel 0: at your address.\n\nChannel 1: Okay.\n\nChannel 0: Here. Mhmm.\n\nChannel 1: Alright. Okay. No worries. So I'll just if I go on to your website and just check\n\nChannel 0: Mhmm.\n\nChannel 1: what I want,\n\nChannel 0: Yeah.\n\nChannel 1: I think I can get a router included and all that sort of stuff if I go on a I see if I get a twelve month contract.\n\nChannel 0: Yeah.\n\nChannel 1: I can get a\n\nChannel 0: For\n\nChannel 1: router\n\nChannel 0: the twelve\n\nChannel 1: and all.\n\nChannel 0: month yeah. For the twelve month contract that is a lock in contract, please do note that if ever you'll be cancelling within the contract term, there's a cancellation fee supply.\n\nChannel 1: Oh,\n\nChannel 0: A\n\nChannel 1: yeah.\n\nChannel 0: pickup.\n\nChannel 1: Okay. Yep. Okay. No worries. Okay.\n\nThank you very much.\n\nChannel 0: Yeah. You're welcome. Bye.\n\nChannel 1: Thank\n\nChannel 0: Have\n\nChannel 1: you\n\nChannel 0: a great\n\nChannel 1: for your\n\nChannel 0: day.\n\nChannel 1: help. Thank you. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.4399999,"end":1.92,"sentiment":"neutral","sentiment_score":0.26364248991012573},{"text":"Good afternoon.","start":1.92,"end":2.72,"sentiment":"positive","sentiment_score":0.5231862366199493},{"text":"This is from Ertog tech support.","start":2.72,"end":5.06,"sentiment":"positive","sentiment_score":0.4007892260948817},{"text":"How can I assist you?","start":5.2,"end":6.66,"sentiment":"positive","sentiment_score":0.3508095443248749}],"sentiment":"positive","sentiment_score":0.39062843152454924,"channel":0,"num_words":14,"start":1.4399999,"end":6.66},{"sentences":[{"text":"Hello.","start":7.12,"end":7.62,"sentiment":"neutral","sentiment_score":0.06668603420257568},{"text":"I'm I'm moving into a building next week that has an embedded network.","start":7.8399997,"end":13.599999,"sentiment":"neutral","sentiment_score":0.04165538371755527},{"text":"So they use super networks for for 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The agent asks for the customer's address and explains that Supa Network is the only network available at the address. The agent offers to include a router and explains the cancellation fee if the customer is cancelling within the contract term. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"the the address?","start_word":94,"end_word":96,"intents":[{"intent":"Confirm address","confidence_score":0.011976603}]},{"text":"So Supa Network is the an the network that's only available at the address. So it's not NBN. It's Supa. Alright. Yeah. But that so that's still, like, a good in Internet connection. Yeah.","start_word":205,"end_word":238,"intents":[{"intent":"Check availability","confidence_score":0.007124218}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.26364248991012573},{"text":"Good afternoon. This is from Ertog tech support. How can I assist you?","start_word":1,"end_word":13,"sentiment":"positive","sentiment_score":0.3930143415927887},{"text":"Hello. I'm I'm moving into a building next week that has an embedded network. So they use super networks for for Internet. So and Airtel, I've noticed, is one of the companies that's used. Okay. So so I'm looking looking at, you know, options that I need. So it's only me. So I'm just looking at the Super Fiber Basic. Yeah. Mhmm. So is that NBN or Can I have your full address, please, for me to verify the network? the the address? Yep. It's Yeah. Unit Unit 148 Slash One forty 22. yeah. 70 Mhmm. Escarpedes Seven zero. Mhmm. Street. So it's spelled E F K A R P I D I S Street in Gungahlin, N E A C T. Yes. Mhmm. 2912 for the postcode. Yes. That's right. Is it Sherr Unit? Sierra Units. Yes. Sherr Unit. Okay. Let me just repeat the unit number. It's 148 Slash 70 That's right. f Yep. Carp City Street. Yeah. Is it okay if I put you on hold? Let me just check the address Thank you. again. Hello? Yes. Thank you for waiting. After checking the Hello? address yeah. So Supa Network is the an the network that's only available at the address. So it's not NBN. It's Supa. Alright. Yeah.","start_word":14,"end_word":225,"sentiment":"neutral","sentiment_score":0.028489617788988463},{"text":"But that so that's still, like, a good in Internet connection.","start_word":226,"end_word":236,"sentiment":"positive","sentiment_score":0.5024790167808533},{"text":"Yeah. Oh, We okay. do have a lot of customer under Supa. Okay. Then MPN. Yeah. The Alright. it just really depends on the address and what's available at the address. So if if ever we can't activate under NBN as well at your address because it's Supa Network is the only network available Right. at your address. Okay. Here. Mhmm. Alright. Okay. No worries. So I'll just if I go on to your website and just check Mhmm. what I want, Yeah. 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