{"metadata":{"transaction_key":"deprecated","request_id":"019eaae3-80b9-7303-bae6-720f4c307c59","sha256":"abab2834158d3eff9927772fe05a8bcfa0ad929c9d188d486402381fe382689e","created":"2026-06-09T05:38:17.677Z","duration":7.7759376,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":28},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":28,"output_tokens":6}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. This is Peter from A North IT. I can't take your call right now. Please leave a message. Thanks.","confidence":1.0,"words":[{"word":"hi","start":0.64,"end":0.88,"confidence":0.9975586,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.03566243499517441},{"word":"this","start":0.88,"end":1.12,"confidence":1.0,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04466985911130905},{"word":"is","start":1.12,"end":1.28,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.045990683138370514},{"word":"peter","start":1.28,"end":1.52,"confidence":1.0,"punctuated_word":"Peter","sentiment":"neutral","sentiment_score":0.05833929404616356},{"word":"from","start":1.52,"end":1.8399999,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.07733100652694702},{"word":"a","start":1.8399999,"end":2.0,"confidence":0.42236328,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.06407427042722702},{"word":"north","start":2.0,"end":2.32,"confidence":0.26098633,"punctuated_word":"North","sentiment":"neutral","sentiment_score":0.07063210755586624},{"word":"it","start":2.32,"end":2.82,"confidence":0.99902344,"punctuated_word":"IT.","sentiment":"neutral","sentiment_score":0.054499343037605286},{"word":"i","start":2.8799999,"end":3.04,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.5266210436820984},{"word":"can't","start":3.04,"end":3.28,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.6148990392684937},{"word":"take","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6696032285690308},{"word":"your","start":3.4399998,"end":3.6799998,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6888552308082581},{"word":"call","start":3.6799998,"end":4.0,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.7087830901145935},{"word":"right","start":4.0,"end":4.16,"confidence":1.0,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.6047908067703247},{"word":"now","start":4.16,"end":4.48,"confidence":0.99902344,"punctuated_word":"now.","sentiment":"negative","sentiment_score":-0.6125133633613586},{"word":"please","start":4.48,"end":4.7999997,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.49480971693992615},{"word":"leave","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.3530629575252533},{"word":"a","start":5.04,"end":5.12,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.3146408796310425},{"word":"message","start":5.12,"end":5.6,"confidence":1.0,"punctuated_word":"message.","sentiment":"negative","sentiment_score":-0.34654098749160767},{"word":"thanks","start":5.6,"end":6.1,"confidence":1.0,"punctuated_word":"Thanks.","sentiment":"neutral","sentiment_score":0.08107806742191315}],"paragraphs":{"transcript":"\nHi. This is Peter from A North IT. I can't take your call right now. Please leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.03566243499517441},{"text":"This is Peter from A North IT.","start":0.88,"end":2.82,"sentiment":"neutral","sentiment_score":0.059362366263355525},{"text":"I can't take your call right now.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.6322951146534511},{"text":"Please leave a message.","start":4.48,"end":5.6,"sentiment":"negative","sentiment_score":-0.3772636353969574},{"text":"Thanks.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.08107806742191315}],"sentiment":"neutral","sentiment_score":-0.27014216389507056,"num_words":20,"start":0.64,"end":6.1}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. This is Peter from A North IT. I can't take your call right now. Please leave a message. Thanks.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.64,"end":0.88,"sentiment":"neutral","sentiment_score":0.03566243499517441},{"text":"This is Peter from A North IT.","start":0.88,"end":2.82,"sentiment":"neutral","sentiment_score":0.059362366263355525},{"text":"I can't take your call right now.","start":2.8799999,"end":4.48,"sentiment":"negative","sentiment_score":-0.6322951146534511},{"text":"Please leave a message.","start":4.48,"end":5.6,"sentiment":"negative","sentiment_score":-0.3772636353969574},{"text":"Thanks.","start":5.6,"end":6.1,"sentiment":"neutral","sentiment_score":0.08107806742191315}],"sentiment":"neutral","sentiment_score":-0.27014216389507056,"channel":1,"num_words":20,"start":0.64,"end":6.1}]},"summary":{"result":"success","short":"Hi. This is Peter from A North IT. I can't take your call right now. Please leave a message. Thanks."},"intents":{"segments":[{"text":"Thanks.","start_word":19,"end_word":19,"intents":[{"intent":"Leave a message","confidence_score":0.12026288}]}]},"sentiments":{"segments":[{"text":"Hi. This is Peter from A North IT.","start_word":0,"end_word":7,"sentiment":"neutral","sentiment_score":0.05413607880473137},{"text":"I can't take your call right now. Please leave a message.","start_word":8,"end_word":18,"sentiment":"negative","sentiment_score":-0.5274133682250977},{"text":"Thanks.","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.1258065104484558}],"average":{"sentiment":"neutral","sentiment_score":-0.27305855069841656}}}}