{"metadata":{"transaction_key":"deprecated","request_id":"9ceed0ed-4048-47bb-b4f7-3528f7a1e2ea","sha256":"3cadd90b98edfa6e45cc7f162a7678ab1612c5dae4bd92b72a61bac570145f95","created":"2026-03-24T05:45:25.647Z","duration":89.49594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":289,"output_tokens":54},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":311,"output_tokens":311},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":311,"output_tokens":5}},"results":{"channels":[{"alternatives":[{"transcript":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm. Mhmm. Okay. I see. So you registered this number from mother country? Mhmm. Okay. Thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. Yeah. Actually, we do not have any idea because we don't have your account that we can check on our end. So I suggest you contact them directly regarding this. Mhmm. K. You're welcome. Bye. Have a great day.","confidence":0.9991731,"words":[{"word":"hello","start":2.24,"end":2.74,"confidence":0.9763174,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.1187022477388382},{"word":"good","start":2.8,"end":3.12,"confidence":0.99840444,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.3214685320854187},{"word":"afternoon","start":3.12,"end":3.6,"confidence":0.9998356,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.26315370202064514},{"word":"this","start":3.6,"end":3.84,"confidence":0.9999205,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2697752118110657},{"word":"is","start":3.84,"end":4.0,"confidence":0.99970704,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.27982497215270996},{"word":"maureen","start":4.0,"end":4.5,"confidence":0.92271936,"punctuated_word":"Maureen","sentiment":"positive","sentiment_score":0.345684289932251},{"word":"from","start":4.56,"end":4.88,"confidence":0.9993217,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.3026214838027954},{"word":"airtel","start":4.88,"end":5.38,"confidence":0.9320519,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":0.24843475222587583},{"word":"tech","start":5.44,"end":5.68,"confidence":0.96643007,"punctuated_word":"tech","sentiment":"neutral","sentiment_score":0.2872437536716461},{"word":"support","start":5.68,"end":6.16,"confidence":0.9998948,"punctuated_word":"support.","sentiment":"neutral","sentiment_score":0.2774886190891266},{"word":"how","start":6.16,"end":6.3199997,"confidence":0.9999256,"punctuated_word":"How","sentiment":"positive","sentiment_score":0.3460197150707245},{"word":"can","start":6.3199997,"end":6.48,"confidence":0.9999608,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.3544257581233978},{"word":"i","start":6.48,"end":6.64,"confidence":0.99931157,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.3335557281970978},{"word":"assist","start":6.64,"end":7.04,"confidence":0.9999716,"punctuated_word":"assist","sentiment":"neutral","sentiment_score":0.2844611406326294},{"word":"you","start":7.04,"end":7.12,"confidence":0.99163085,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.29935717582702637},{"word":"today","start":7.12,"end":7.62,"confidence":0.99985254,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.20844361186027527},{"word":"mhmm","start":15.1449995,"end":15.6449995,"confidence":0.9654348,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.16084884107112885},{"word":"mhmm","start":25.785,"end":25.945,"confidence":0.8810802,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.031302861869335175},{"word":"okay","start":25.945,"end":26.265,"confidence":0.8786968,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.01721060462296009},{"word":"i","start":26.265,"end":26.425,"confidence":0.99337304,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01915396749973297},{"word":"see","start":26.425,"end":26.744999,"confidence":0.993111,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":-0.011933939531445503},{"word":"so","start":26.744999,"end":27.244999,"confidence":0.99920267,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.017260894179344177},{"word":"you","start":27.305,"end":27.544998,"confidence":0.9209444,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.018717225641012192},{"word":"registered","start":27.544998,"end":28.044998,"confidence":0.9255399,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":-0.02222876623272896},{"word":"this","start":28.345,"end":28.505,"confidence":0.9994155,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.026631806045770645},{"word":"number","start":28.505,"end":28.985,"confidence":0.9999089,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.02459217607975006},{"word":"from","start":28.985,"end":29.384998,"confidence":0.9995597,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01889895275235176},{"word":"mother","start":29.384998,"end":29.625,"confidence":0.4806583,"punctuated_word":"mother","sentiment":"neutral","sentiment_score":-0.023431139066815376},{"word":"country","start":29.625,"end":30.125,"confidence":0.94246095,"punctuated_word":"country?","sentiment":"neutral","sentiment_score":-0.027473192662000656},{"word":"mhmm","start":42.33,"end":42.41,"confidence":0.9774627,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.045487530529499054},{"word":"okay","start":42.41,"end":42.73,"confidence":0.9352443,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.02972313761711121},{"word":"thanks","start":42.73,"end":43.23,"confidence":0.998744,"punctuated_word":"Thanks","sentiment":"neutral","sentiment_score":0.07275544106960297},{"word":"for","start":43.355003,"end":43.515003,"confidence":0.9999652,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.07444439828395844},{"word":"telling","start":43.515003,"end":43.755,"confidence":0.9993542,"punctuated_word":"telling","sentiment":"neutral","sentiment_score":0.019291944801807404},{"word":"me","start":43.755,"end":43.995003,"confidence":0.99963856,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.058866869658231735},{"word":"that","start":43.995003,"end":44.395,"confidence":0.85105217,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06823232769966125},{"word":"but","start":44.395,"end":44.795002,"confidence":0.9995376,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.019175484776496887},{"word":"since","start":44.795002,"end":45.115,"confidence":0.99609345,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.11218768358230592},{"word":"we","start":45.115,"end":45.195,"confidence":0.9993499,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.08555128425359726},{"word":"are","start":45.195,"end":45.515003,"confidence":0.81710005,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.09848388284444808},{"word":"airtel","start":45.515003,"end":45.915,"confidence":0.99321204,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.09706339985132216},{"word":"australia","start":45.915,"end":46.415,"confidence":0.97773653,"punctuated_word":"Australia,","sentiment":"neutral","sentiment_score":-0.12157226353883745},{"word":"we","start":46.635002,"end":46.795002,"confidence":0.90893567,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.11952269822359084},{"word":"only","start":46.795002,"end":47.195,"confidence":0.9988649,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.13652269542217255},{"word":"service","start":47.195,"end":47.595,"confidence":0.9866012,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.1153244823217392},{"word":"australian","start":47.595,"end":48.095,"confidence":0.92630994,"punctuated_word":"Australian","sentiment":"neutral","sentiment_score":-0.12188737094402312},{"word":"phone","start":48.155003,"end":48.395,"confidence":0.9972748,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.1428000032901764},{"word":"numbers","start":48.395,"end":48.895,"confidence":0.9912623,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.11355149745941162},{"word":"unfortunately","start":49.275,"end":49.775,"confidence":0.99953675,"punctuated_word":"Unfortunately,","sentiment":"neutral","sentiment_score":-0.17487522959709167},{"word":"we","start":50.075,"end":50.315002,"confidence":0.99978834,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.36434727907180786},{"word":"are","start":50.315002,"end":50.475002,"confidence":0.9996953,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.3750031590461731},{"word":"unable","start":50.475002,"end":50.955,"confidence":0.99979705,"punctuated_word":"unable","sentiment":"negative","sentiment_score":-0.446933388710022},{"word":"to","start":50.955,"end":51.115,"confidence":0.99914503,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.4248332679271698},{"word":"resolve","start":51.115,"end":51.595,"confidence":0.9920974,"punctuated_word":"resolve","sentiment":"negative","sentiment_score":-0.4021531343460083},{"word":"this","start":51.595,"end":51.835,"confidence":0.9998628,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.42817163467407227},{"word":"issue","start":51.835,"end":52.155003,"confidence":0.99995136,"punctuated_word":"issue","sentiment":"neutral","sentiment_score":-0.28222277760505676},{"word":"for","start":52.155003,"end":52.315002,"confidence":0.99992764,"punctuated_word":"for","sentiment":"negative","sentiment_score":-0.36742305755615234},{"word":"you","start":52.315002,"end":52.815002,"confidence":0.9999633,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3854056894779206},{"word":"as","start":52.955,"end":53.195,"confidence":0.95203143,"punctuated_word":"as","sentiment":"negative","sentiment_score":-0.3764551281929016},{"word":"we","start":53.195,"end":53.355003,"confidence":0.9996896,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.30478474497795105},{"word":"are","start":53.355003,"end":53.515,"confidence":0.86342764,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.28748491406440735},{"word":"not","start":53.515,"end":53.755,"confidence":0.99968576,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25373929738998413},{"word":"affiliated","start":53.755,"end":54.255,"confidence":0.99994683,"punctuated_word":"affiliated","sentiment":"neutral","sentiment_score":-0.261656254529953},{"word":"with","start":54.555,"end":55.055,"confidence":0.9998109,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.32097479701042175},{"word":"airtel","start":55.355003,"end":55.855003,"confidence":0.9427592,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.25140905380249023},{"word":"india","start":56.075,"end":56.575,"confidence":0.9945562,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.31065088510513306},{"word":"yeah","start":67.229996,"end":67.729996,"confidence":0.90843284,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.11116723716259004},{"word":"actually","start":68.35,"end":68.83,"confidence":0.7418282,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":-0.2184154987335205},{"word":"we","start":68.83,"end":68.99,"confidence":0.9996176,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.3089272677898407},{"word":"do","start":68.99,"end":69.15,"confidence":0.9992661,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.3159783184528351},{"word":"not","start":69.15,"end":69.47,"confidence":0.9995328,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3721159398555755},{"word":"have","start":69.47,"end":69.71,"confidence":0.9999517,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.34594646096229553},{"word":"any","start":69.71,"end":70.03,"confidence":0.838748,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.39144399762153625},{"word":"idea","start":70.03,"end":70.43,"confidence":0.99695206,"punctuated_word":"idea","sentiment":"negative","sentiment_score":-0.4269526302814483},{"word":"because","start":70.43,"end":70.75,"confidence":0.90129524,"punctuated_word":"because","sentiment":"negative","sentiment_score":-0.3949391543865204},{"word":"we","start":70.75,"end":70.909996,"confidence":0.99966764,"punctuated_word":"we","sentiment":"negative","sentiment_score":-0.43227648735046387},{"word":"don't","start":70.909996,"end":71.229996,"confidence":0.99996686,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.3933452069759369},{"word":"have","start":71.229996,"end":71.47,"confidence":0.99991167,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.3504011034965515},{"word":"your","start":71.47,"end":71.79,"confidence":0.9994344,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.3360382914543152},{"word":"account","start":71.79,"end":72.29,"confidence":0.9999404,"punctuated_word":"account","sentiment":"negative","sentiment_score":-0.3604908883571625},{"word":"that","start":72.565,"end":72.725,"confidence":0.99095213,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.28333723545074463},{"word":"we","start":72.725,"end":72.885,"confidence":0.9997557,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2985907196998596},{"word":"can","start":72.885,"end":73.125,"confidence":0.99989927,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.29862990975379944},{"word":"check","start":73.125,"end":73.625,"confidence":0.9995708,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.32688650488853455},{"word":"on","start":73.924995,"end":74.085,"confidence":0.99946433,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2788860499858856},{"word":"our","start":74.085,"end":74.325,"confidence":0.85409147,"punctuated_word":"our","sentiment":"negative","sentiment_score":-0.369390070438385},{"word":"end","start":74.325,"end":74.825,"confidence":0.876583,"punctuated_word":"end.","sentiment":"negative","sentiment_score":-0.33936619758605957},{"word":"so","start":74.965,"end":75.205,"confidence":0.9991731,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.2483171224594116},{"word":"i","start":75.205,"end":75.365,"confidence":0.99956316,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2445155829191208},{"word":"suggest","start":75.365,"end":75.865,"confidence":0.9993279,"punctuated_word":"suggest","sentiment":"neutral","sentiment_score":-0.2124205380678177},{"word":"you","start":75.924995,"end":76.405,"confidence":0.99710184,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.24233713746070865},{"word":"contact","start":76.405,"end":76.905,"confidence":0.9977069,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.20814935863018036},{"word":"them","start":76.965,"end":77.284996,"confidence":0.99979323,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.1855223923921585},{"word":"directly","start":77.284996,"end":77.784996,"confidence":0.99991417,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.2373960167169571},{"word":"regarding","start":78.325,"end":78.725,"confidence":0.9993393,"punctuated_word":"regarding","sentiment":"neutral","sentiment_score":-0.18698737025260925},{"word":"this","start":78.725,"end":79.225,"confidence":0.9949752,"punctuated_word":"this.","sentiment":"neutral","sentiment_score":-0.21218055486679077},{"word":"mhmm","start":80.09088,"end":80.59088,"confidence":0.9919996,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.04921279847621918},{"word":"k","start":82.89088,"end":83.29088,"confidence":0.94776845,"punctuated_word":"K.","sentiment":"neutral","sentiment_score":0.17126893997192383},{"word":"you're","start":83.29088,"end":83.61088,"confidence":0.9974848,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":0.3233211636543274},{"word":"welcome","start":83.61088,"end":84.09088,"confidence":0.9989975,"punctuated_word":"welcome.","sentiment":"positive","sentiment_score":0.3594033718109131},{"word":"bye","start":84.09088,"end":84.59088,"confidence":0.99882674,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.26964816451072693},{"word":"have","start":84.89088,"end":85.130875,"confidence":0.8766529,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.48237144947052},{"word":"a","start":85.130875,"end":85.21088,"confidence":0.99954057,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5117371082305908},{"word":"great","start":85.21088,"end":85.450874,"confidence":0.99970394,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5389677286148071},{"word":"day","start":85.450874,"end":85.950874,"confidence":0.99954045,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.41697052121162415}],"paragraphs":{"transcript":"\nHello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Mhmm.\n\nMhmm. Okay. I see. So you registered this number from mother country? Mhmm.\n\nOkay. Thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India. Yeah.\n\nActually, we do not have any idea because we don't have your account that we can check on our end. So I suggest you contact them directly regarding this. Mhmm. K. You're welcome.\n\nBye. Have a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.1187022477388382},{"text":"Good afternoon.","start":2.8,"end":3.6,"sentiment":"neutral","sentiment_score":0.2923111170530319},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.16,"sentiment":"neutral","sentiment_score":0.28729615466935293},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.30437718828519184},{"text":"Mhmm.","start":15.1449995,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.16084884107112885}],"sentiment":"neutral","sentiment_score":0.2576359913629644,"num_words":17,"start":2.24,"end":15.6449995},{"sentences":[{"text":"Mhmm.","start":25.785,"end":25.945,"sentiment":"neutral","sentiment_score":-0.031302861869335175},{"text":"Okay.","start":25.945,"end":26.265,"sentiment":"neutral","sentiment_score":-0.01721060462296009},{"text":"I see.","start":26.265,"end":26.744999,"sentiment":"neutral","sentiment_score":-0.015543953515589237},{"text":"So you registered this number from mother country?","start":26.744999,"end":30.125,"sentiment":"neutral","sentiment_score":-0.02240426908247173},{"text":"Mhmm.","start":42.33,"end":42.41,"sentiment":"neutral","sentiment_score":-0.045487530529499054}],"sentiment":"neutral","sentiment_score":-0.02340946590098051,"num_words":13,"start":25.785,"end":42.41},{"sentences":[{"text":"Okay.","start":42.41,"end":42.73,"sentiment":"neutral","sentiment_score":-0.02972313761711121},{"text":"Thanks for telling me that.","start":42.73,"end":44.395,"sentiment":"neutral","sentiment_score":0.05871819630265236},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":44.395,"end":48.895,"sentiment":"neutral","sentiment_score":-0.1069702288756768},{"text":"Unfortunately, we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":49.275,"end":56.575,"sentiment":"negative","sentiment_score":-0.3343624273935954},{"text":"Yeah.","start":67.229996,"end":67.729996,"sentiment":"neutral","sentiment_score":-0.11116723716259004}],"sentiment":"neutral","sentiment_score":-0.19322880629349398,"num_words":37,"start":42.41,"end":67.729996},{"sentences":[{"text":"Actually, we do not have any idea because we don't have your account that we can check on our end.","start":68.35,"end":74.825,"sentiment":"negative","sentiment_score":-0.3421178966760635},{"text":"So I suggest you contact them directly regarding this.","start":74.965,"end":79.225,"sentiment":"neutral","sentiment_score":-0.21975845264063942},{"text":"Mhmm.","start":80.09088,"end":80.59088,"sentiment":"neutral","sentiment_score":0.04921279847621918},{"text":"K.","start":82.89088,"end":83.29088,"sentiment":"neutral","sentiment_score":0.17126893997192383},{"text":"You're welcome.","start":83.29088,"end":84.09088,"sentiment":"positive","sentiment_score":0.34136226773262024}],"sentiment":"neutral","sentiment_score":-0.23990841616283765,"num_words":33,"start":68.35,"end":84.09088},{"sentences":[{"text":"Bye.","start":84.09088,"end":84.59088,"sentiment":"neutral","sentiment_score":0.26964816451072693},{"text":"Have a great day.","start":84.89088,"end":85.950874,"sentiment":"positive","sentiment_score":0.48751170188188553}],"sentiment":"positive","sentiment_score":0.44393899440765383,"num_words":5,"start":84.09088,"end":85.950874}]}}]},{"alternatives":[{"transcript":"Yeah. What happened? I just want to my number is Aetel number is not working. I have, like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number. No. Yeah. From like, the Ethel number is from India. Yeah. So it's not working. The messages are not going. Currently, I'm in Australia. Okay. Okay. Okay. So I would like to know, like, now my the number is totally blocked, this is your number. How do I make a call then for this number? Okay. Okay. Yeah. All good. Thank you so much. Yes. Bye bye. Yeah. You too.","confidence":0.98173493,"words":[{"word":"yeah","start":8.639999,"end":9.139999,"confidence":0.90450335,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.008726293221116066},{"word":"what","start":9.5199995,"end":9.679999,"confidence":0.71250546,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.032185547053813934},{"word":"happened","start":9.679999,"end":10.08,"confidence":0.94043744,"punctuated_word":"happened?","sentiment":"neutral","sentiment_score":-0.03382385894656181},{"word":"i","start":10.08,"end":10.16,"confidence":0.9965276,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.17355747520923617},{"word":"just","start":10.16,"end":10.4,"confidence":0.99909997,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.16997769474983215},{"word":"want","start":10.4,"end":10.639999,"confidence":0.52644134,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.16901330649852753},{"word":"to","start":10.639999,"end":10.88,"confidence":0.55945027,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.16205470263957977},{"word":"my","start":11.04,"end":11.28,"confidence":0.99345523,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.18711808323860168},{"word":"number","start":11.28,"end":11.759999,"confidence":0.99727386,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.20343898236751556},{"word":"is","start":11.759999,"end":11.84,"confidence":0.37590808,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24300503730773929},{"word":"aetel","start":12.0,"end":12.32,"confidence":0.59013677,"punctuated_word":"Aetel","sentiment":"neutral","sentiment_score":-0.3283829391002655},{"word":"number","start":12.32,"end":12.639999,"confidence":0.9959745,"punctuated_word":"number","sentiment":"negative","sentiment_score":-0.4488086402416229},{"word":"is","start":12.639999,"end":12.799999,"confidence":0.9989692,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.5194259881973267},{"word":"not","start":12.799999,"end":13.04,"confidence":0.99964297,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.45559075474739075},{"word":"working","start":13.04,"end":13.54,"confidence":0.9980297,"punctuated_word":"working.","sentiment":"negative","sentiment_score":-0.35878080129623413},{"word":"i","start":14.765,"end":14.845,"confidence":0.98270345,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.2146044671535492},{"word":"have","start":14.845,"end":15.165,"confidence":0.9342793,"punctuated_word":"have,","sentiment":"neutral","sentiment_score":-0.20172612369060516},{"word":"like","start":15.165,"end":15.325,"confidence":0.7889418,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.18055999279022217},{"word":"a","start":15.325,"end":15.825,"confidence":0.9298178,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.1500139683485031},{"word":"a","start":16.205,"end":16.705,"confidence":0.80339533,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.13890264928340912},{"word":"so","start":16.925,"end":17.085,"confidence":0.97070307,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.1356879323720932},{"word":"i","start":17.085,"end":17.245,"confidence":0.9986425,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1365019977092743},{"word":"have","start":17.245,"end":17.565,"confidence":0.99953115,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1179460659623146},{"word":"international","start":17.565,"end":18.065,"confidence":0.98067987,"punctuated_word":"international","sentiment":"neutral","sentiment_score":-0.20996537804603577},{"word":"roaming","start":18.125,"end":18.525,"confidence":0.9924757,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.1837411522865295},{"word":"plan","start":18.525,"end":19.025,"confidence":0.84782284,"punctuated_word":"plan,","sentiment":"neutral","sentiment_score":-0.17933005094528198},{"word":"and","start":19.325,"end":19.805,"confidence":0.99871945,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.1207270622253418},{"word":"i","start":19.805,"end":19.965,"confidence":0.89898944,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19306495785713196},{"word":"have","start":19.965,"end":20.205,"confidence":0.9780633,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1682843267917633},{"word":"paid","start":20.205,"end":20.445,"confidence":0.99284476,"punctuated_word":"paid","sentiment":"neutral","sentiment_score":-0.15762275457382202},{"word":"for","start":20.445,"end":20.685,"confidence":0.9915147,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18401111662387848},{"word":"the","start":20.685,"end":20.845,"confidence":0.9966376,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2390478551387787},{"word":"messages","start":20.845,"end":21.345,"confidence":0.99753344,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.20296698808670044},{"word":"pack","start":21.485,"end":21.985,"confidence":0.81648344,"punctuated_word":"pack,","sentiment":"neutral","sentiment_score":-0.19375023245811465},{"word":"but","start":22.205,"end":22.685001,"confidence":0.99956876,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.16618022322654724},{"word":"messages","start":22.685001,"end":23.185001,"confidence":0.99589634,"punctuated_word":"messages","sentiment":"negative","sentiment_score":-0.34387853741645813},{"word":"are","start":23.244999,"end":23.404999,"confidence":0.9843352,"punctuated_word":"are","sentiment":"negative","sentiment_score":-0.38323649764060974},{"word":"not","start":23.404999,"end":23.645,"confidence":0.99991214,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3362359404563904},{"word":"going","start":23.645,"end":23.965,"confidence":0.99942756,"punctuated_word":"going","sentiment":"negative","sentiment_score":-0.3428635895252228},{"word":"from","start":23.965,"end":24.205,"confidence":0.8376268,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.3313156068325043},{"word":"my","start":24.205,"end":24.365,"confidence":0.9997937,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.307284951210022},{"word":"number","start":24.365,"end":24.865,"confidence":0.9993359,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.27537161111831665},{"word":"no","start":31.98,"end":32.14,"confidence":0.81017876,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08467607200145721},{"word":"yeah","start":32.14,"end":32.64,"confidence":0.9751179,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05060119926929474},{"word":"from","start":32.7,"end":33.02,"confidence":0.75336605,"punctuated_word":"From","sentiment":"neutral","sentiment_score":-0.06056671217083931},{"word":"like","start":33.18,"end":33.5,"confidence":0.9761195,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.08232717216014862},{"word":"the","start":33.5,"end":33.739998,"confidence":0.99805033,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08691905438899994},{"word":"ethel","start":33.739998,"end":34.059998,"confidence":0.7142981,"punctuated_word":"Ethel","sentiment":"neutral","sentiment_score":-0.06552476435899734},{"word":"number","start":34.059998,"end":34.379997,"confidence":0.9953317,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.0782804787158966},{"word":"is","start":34.379997,"end":34.46,"confidence":0.99884427,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07443828880786896},{"word":"from","start":34.46,"end":34.7,"confidence":0.99954957,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0848248079419136},{"word":"india","start":34.7,"end":35.2,"confidence":0.99075574,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.06722056865692139},{"word":"yeah","start":37.02,"end":37.5,"confidence":0.9781518,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06675591319799423},{"word":"so","start":37.5,"end":37.66,"confidence":0.9711376,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1122233271598816},{"word":"it's","start":37.66,"end":37.9,"confidence":0.99877596,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.17173802852630615},{"word":"not","start":37.9,"end":38.22,"confidence":0.99978966,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.27470722794532776},{"word":"working","start":38.22,"end":38.62,"confidence":0.9715955,"punctuated_word":"working.","sentiment":"neutral","sentiment_score":-0.23555028438568115},{"word":"the","start":38.62,"end":38.78,"confidence":0.99935037,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.2360575944185257},{"word":"messages","start":38.78,"end":39.26,"confidence":0.99967027,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.3171052038669586},{"word":"are","start":39.26,"end":39.42,"confidence":0.9941095,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.25459879636764526},{"word":"not","start":39.42,"end":39.579998,"confidence":0.99880755,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.22931815683841705},{"word":"going","start":39.579998,"end":39.98,"confidence":0.7432103,"punctuated_word":"going.","sentiment":"neutral","sentiment_score":-0.24530485272407532},{"word":"currently","start":39.98,"end":40.46,"confidence":0.74517256,"punctuated_word":"Currently,","sentiment":"neutral","sentiment_score":-0.18880033493041992},{"word":"i'm","start":40.46,"end":40.62,"confidence":0.95258135,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1393774151802063},{"word":"in","start":40.62,"end":40.78,"confidence":0.99942243,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1597757339477539},{"word":"australia","start":40.78,"end":41.28,"confidence":0.99880695,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":-0.15937522053718567},{"word":"okay","start":49.655,"end":50.155,"confidence":0.81127584,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.24043956398963928},{"word":"okay","start":57.29,"end":57.53,"confidence":0.8556447,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0859643742442131},{"word":"okay","start":57.53,"end":58.03,"confidence":0.9112011,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0767998993396759},{"word":"so","start":58.25,"end":58.489998,"confidence":0.796184,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.1101774275302887},{"word":"i","start":58.489998,"end":58.649998,"confidence":0.9939917,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.11777285486459732},{"word":"would","start":58.649998,"end":58.89,"confidence":0.9980336,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.12452121824026108},{"word":"like","start":58.89,"end":59.05,"confidence":0.99962056,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.10923394560813904},{"word":"to","start":59.05,"end":59.21,"confidence":0.9992618,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09237459301948547},{"word":"know","start":59.21,"end":59.37,"confidence":0.8840629,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":-0.11747163534164427},{"word":"like","start":59.37,"end":59.77,"confidence":0.8806777,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.13847699761390686},{"word":"now","start":59.77,"end":60.01,"confidence":0.76911414,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.17562665045261383},{"word":"my","start":60.01,"end":60.129997,"confidence":0.48588616,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.20941093564033508},{"word":"the","start":60.25,"end":60.489998,"confidence":0.98173493,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.22466376423835752},{"word":"number","start":60.489998,"end":60.809998,"confidence":0.99761117,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.28786852955818176},{"word":"is","start":60.809998,"end":61.05,"confidence":0.9965438,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.2681456208229065},{"word":"totally","start":61.05,"end":61.53,"confidence":0.99911684,"punctuated_word":"totally","sentiment":"neutral","sentiment_score":-0.23259176313877103},{"word":"blocked","start":61.53,"end":61.93,"confidence":0.7971144,"punctuated_word":"blocked,","sentiment":"neutral","sentiment_score":-0.1898927390575409},{"word":"this","start":61.93,"end":62.09,"confidence":0.6707681,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13871753215789795},{"word":"is","start":62.09,"end":62.25,"confidence":0.44434205,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.12603750824928284},{"word":"your","start":62.25,"end":62.41,"confidence":0.64785,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.1536044180393219},{"word":"number","start":62.41,"end":62.73,"confidence":0.93875647,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":-0.16543260216712952},{"word":"how","start":62.73,"end":62.97,"confidence":0.9993968,"punctuated_word":"How","sentiment":"neutral","sentiment_score":-0.08579570055007935},{"word":"do","start":62.97,"end":63.129997,"confidence":0.9994906,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.06809131056070328},{"word":"i","start":63.129997,"end":63.21,"confidence":0.9954556,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07564995437860489},{"word":"make","start":63.21,"end":63.53,"confidence":0.9997323,"punctuated_word":"make","sentiment":"neutral","sentiment_score":-0.06335757672786713},{"word":"a","start":63.53,"end":63.69,"confidence":0.99568933,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.07459242641925812},{"word":"call","start":63.69,"end":64.01,"confidence":0.99980813,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.06579572707414627},{"word":"then","start":64.01,"end":64.25,"confidence":0.9810488,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.08009523898363113},{"word":"for","start":64.25,"end":64.49,"confidence":0.9971486,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06711508333683014},{"word":"this","start":64.49,"end":64.729996,"confidence":0.9995962,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0952523723244667},{"word":"number","start":64.729996,"end":65.229996,"confidence":0.99839115,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.08870504051446915},{"word":"okay","start":79.565,"end":79.885,"confidence":0.95333815,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.013267895206809044},{"word":"okay","start":79.885,"end":80.285,"confidence":0.7341764,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.015766853466629982},{"word":"yeah","start":80.285,"end":80.605,"confidence":0.9441383,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.1228293478488922},{"word":"all","start":80.605,"end":80.845,"confidence":0.93985426,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.3535098135471344},{"word":"good","start":80.845,"end":81.085,"confidence":0.9994283,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.3220271170139313},{"word":"thank","start":81.085,"end":81.325,"confidence":0.9963742,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5086686015129089},{"word":"you","start":81.325,"end":81.565,"confidence":0.9997769,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4856624305248261},{"word":"so","start":81.565,"end":81.725,"confidence":0.9992385,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5869404077529907},{"word":"much","start":81.725,"end":82.04094,"confidence":0.9993264,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4785749018192291},{"word":"yes","start":83.80094,"end":84.30094,"confidence":0.81621885,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.25589102506637573},{"word":"bye","start":84.60094,"end":84.84094,"confidence":0.90204597,"punctuated_word":"Bye","sentiment":"neutral","sentiment_score":0.25145453214645386},{"word":"bye","start":84.84094,"end":85.34094,"confidence":0.97868705,"punctuated_word":"bye.","sentiment":"neutral","sentiment_score":0.2712506055831909},{"word":"yeah","start":86.28094,"end":86.52094,"confidence":0.93144786,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.13260136544704437},{"word":"you","start":86.52094,"end":86.68094,"confidence":0.9665004,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.12161394953727722},{"word":"too","start":86.68094,"end":87.18094,"confidence":0.91536844,"punctuated_word":"too.","sentiment":"neutral","sentiment_score":0.08424790948629379}],"paragraphs":{"transcript":"\nYeah. What happened? I just want to my number is Aetel number is not working. I have, like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number. No.\n\nYeah. From like, the Ethel number is from India. Yeah. So it's not working. The messages are not going.\n\nCurrently, I'm in Australia. Okay. Okay. Okay. So I would like to know, like, now my the number is totally blocked, this is your number.\n\nHow do I make a call then for this number? Okay. Okay. Yeah. All good.\n\nThank you so much. Yes. Bye bye. Yeah. You too.","paragraphs":[{"sentences":[{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.008726293221116066},{"text":"What happened?","start":9.5199995,"end":10.08,"sentiment":"neutral","sentiment_score":-0.033004703000187874},{"text":"I just want to my number is Aetel number is not working.","start":10.08,"end":13.54,"sentiment":"neutral","sentiment_score":-0.2849295337994893},{"text":"I have, like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number.","start":14.765,"end":24.865,"sentiment":"neutral","sentiment_score":-0.21462303813960817},{"text":"No.","start":31.98,"end":32.14,"sentiment":"neutral","sentiment_score":-0.08467607200145721}],"sentiment":"neutral","sentiment_score":-0.21798577224619167,"num_words":43,"start":8.639999,"end":32.14},{"sentences":[{"text":"Yeah.","start":32.14,"end":32.64,"sentiment":"neutral","sentiment_score":-0.05060119926929474},{"text":"From like, the Ethel number is from India.","start":32.7,"end":35.2,"sentiment":"neutral","sentiment_score":-0.07501273090019822},{"text":"Yeah.","start":37.02,"end":37.5,"sentiment":"neutral","sentiment_score":-0.06675591319799423},{"text":"So it's not working.","start":37.5,"end":38.62,"sentiment":"neutral","sentiment_score":-0.19855471700429916},{"text":"The messages are not going.","start":38.62,"end":39.98,"sentiment":"neutral","sentiment_score":-0.2564769208431244}],"sentiment":"neutral","sentiment_score":-0.14705591746851018,"num_words":19,"start":32.14,"end":39.98},{"sentences":[{"text":"Currently, I'm in Australia.","start":39.98,"end":41.28,"sentiment":"neutral","sentiment_score":-0.16183217614889145},{"text":"Okay.","start":49.655,"end":50.155,"sentiment":"neutral","sentiment_score":-0.24043956398963928},{"text":"Okay.","start":57.29,"end":57.53,"sentiment":"neutral","sentiment_score":-0.0859643742442131},{"text":"Okay.","start":57.53,"end":58.03,"sentiment":"neutral","sentiment_score":-0.0767998993396759},{"text":"So I would like to know, like, now my the number is totally blocked, this is your number.","start":58.25,"end":62.73,"sentiment":"neutral","sentiment_score":-0.165667818652259}],"sentiment":"neutral","sentiment_score":-0.16130213111639022,"num_words":25,"start":39.98,"end":62.73},{"sentences":[{"text":"How do I make a call then for this number?","start":62.73,"end":65.229996,"sentiment":"neutral","sentiment_score":-0.07644504308700562},{"text":"Okay.","start":79.565,"end":79.885,"sentiment":"neutral","sentiment_score":-0.013267895206809044},{"text":"Okay.","start":79.885,"end":80.285,"sentiment":"neutral","sentiment_score":0.015766853466629982},{"text":"Yeah.","start":80.285,"end":80.605,"sentiment":"neutral","sentiment_score":0.1228293478488922},{"text":"All good.","start":80.605,"end":81.085,"sentiment":"positive","sentiment_score":0.33776846528053284}],"sentiment":"neutral","sentiment_score":0.0024276537199815116,"num_words":15,"start":62.73,"end":81.085},{"sentences":[{"text":"Thank you so much.","start":81.085,"end":82.04094,"sentiment":"positive","sentiment_score":0.5149615854024887},{"text":"Yes.","start":83.80094,"end":84.30094,"sentiment":"neutral","sentiment_score":0.25589102506637573},{"text":"Bye bye.","start":84.60094,"end":85.34094,"sentiment":"neutral","sentiment_score":0.2613525688648224},{"text":"Yeah.","start":86.28094,"end":86.52094,"sentiment":"neutral","sentiment_score":0.13260136544704437},{"text":"You too.","start":86.52094,"end":87.18094,"sentiment":"neutral","sentiment_score":0.10293092951178551}],"sentiment":"neutral","sentiment_score":0.31769057288765906,"num_words":10,"start":81.085,"end":87.18094}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today?\n\nChannel 1: Yeah. What happened? I just want to my number is Aetel number is not working. I have,\n\nChannel 0: Mhmm.\n\nChannel 1: like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number.\n\nChannel 0: Mhmm. Okay. I see. So you registered this number from mother country?\n\nChannel 1: No. Yeah. From like, the Ethel number is from India. Yeah. So it's not working.\n\nThe messages are not going. Currently, I'm in Australia.\n\nChannel 0: Mhmm. Okay. Thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately,\n\nChannel 1: Okay.\n\nChannel 0: we are unable to resolve this issue for you as we are not affiliated with Airtel India.\n\nChannel 1: Okay. Okay. So I would like to know, like, now my the number is totally blocked, this is your number. How do I make a call then for this number?\n\nChannel 0: Yeah. Actually, we do not have any idea because we don't have your account that we can check on our end. So I suggest you contact them directly regarding this.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. All good. Thank you so much.\n\nChannel 0: K. You're welcome.\n\nChannel 1: Yes.\n\nChannel 0: Bye.\n\nChannel 1: Bye bye.\n\nChannel 0: Have a great day.\n\nChannel 1: Yeah. You too.","paragraphs":[{"sentences":[{"text":"Hello.","start":2.24,"end":2.74,"sentiment":"neutral","sentiment_score":0.1187022477388382},{"text":"Good afternoon.","start":2.8,"end":3.6,"sentiment":"neutral","sentiment_score":0.2923111170530319},{"text":"This is Maureen from Airtel tech support.","start":3.6,"end":6.16,"sentiment":"neutral","sentiment_score":0.28729615466935293},{"text":"How can I assist you today?","start":6.16,"end":7.62,"sentiment":"neutral","sentiment_score":0.30437718828519184}],"sentiment":"neutral","sentiment_score":0.28379129339009523,"channel":0,"num_words":16,"start":2.24,"end":7.62},{"sentences":[{"text":"Yeah.","start":8.639999,"end":9.139999,"sentiment":"neutral","sentiment_score":-0.008726293221116066},{"text":"What happened?","start":9.5199995,"end":10.08,"sentiment":"neutral","sentiment_score":-0.033004703000187874},{"text":"I just want to my number is Aetel number is not working.","start":10.08,"end":13.54,"sentiment":"neutral","sentiment_score":-0.2849295337994893},{"text":"I have,","start":14.765,"end":15.165,"sentiment":"neutral","sentiment_score":-0.20816529542207718}],"sentiment":"neutral","sentiment_score":-0.23001298209761872,"channel":1,"num_words":17,"start":8.639999,"end":15.165},{"sentences":[{"text":"Mhmm.","start":15.1449995,"end":15.6449995,"sentiment":"neutral","sentiment_score":-0.16084884107112885}],"sentiment":"neutral","sentiment_score":-0.16084884107112885,"channel":0,"num_words":1,"start":15.1449995,"end":15.6449995},{"sentences":[{"text":"like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number.","start":15.165,"end":24.865,"sentiment":"neutral","sentiment_score":-0.21513965755701064}],"sentiment":"neutral","sentiment_score":-0.21513965755701064,"channel":1,"num_words":25,"start":15.165,"end":24.865},{"sentences":[{"text":"Mhmm.","start":25.785,"end":25.945,"sentiment":"neutral","sentiment_score":-0.031302861869335175},{"text":"Okay.","start":25.945,"end":26.265,"sentiment":"neutral","sentiment_score":-0.01721060462296009},{"text":"I see.","start":26.265,"end":26.744999,"sentiment":"neutral","sentiment_score":-0.015543953515589237},{"text":"So you registered this number from mother country?","start":26.744999,"end":30.125,"sentiment":"neutral","sentiment_score":-0.02240426908247173}],"sentiment":"neutral","sentiment_score":-0.021569627181937296,"channel":0,"num_words":12,"start":25.785,"end":30.125},{"sentences":[{"text":"No.","start":31.98,"end":32.14,"sentiment":"neutral","sentiment_score":-0.08467607200145721},{"text":"Yeah.","start":32.14,"end":32.64,"sentiment":"neutral","sentiment_score":-0.05060119926929474},{"text":"From like, the Ethel number is from India.","start":32.7,"end":35.2,"sentiment":"neutral","sentiment_score":-0.07501273090019822},{"text":"Yeah.","start":37.02,"end":37.5,"sentiment":"neutral","sentiment_score":-0.06675591319799423},{"text":"So it's not working.","start":37.5,"end":38.62,"sentiment":"neutral","sentiment_score":-0.19855471700429916}],"sentiment":"neutral","sentiment_score":-0.10642359331250191,"channel":1,"num_words":15,"start":31.98,"end":38.62},{"sentences":[{"text":"The messages are not going.","start":38.62,"end":39.98,"sentiment":"neutral","sentiment_score":-0.2564769208431244},{"text":"Currently, I'm in Australia.","start":39.98,"end":41.28,"sentiment":"neutral","sentiment_score":-0.16183217614889145}],"sentiment":"neutral","sentiment_score":-0.21441258986790976,"channel":1,"num_words":9,"start":38.62,"end":41.28},{"sentences":[{"text":"Mhmm.","start":42.33,"end":42.41,"sentiment":"neutral","sentiment_score":-0.045487530529499054},{"text":"Okay.","start":42.41,"end":42.73,"sentiment":"neutral","sentiment_score":-0.02972313761711121},{"text":"Thanks for telling me that.","start":42.73,"end":44.395,"sentiment":"neutral","sentiment_score":0.05871819630265236},{"text":"But since we are Airtel Australia, we only service Australian phone numbers.","start":44.395,"end":48.895,"sentiment":"neutral","sentiment_score":-0.1069702288756768},{"text":"Unfortunately,","start":49.275,"end":49.775,"sentiment":"neutral","sentiment_score":-0.17487522959709167}],"sentiment":"neutral","sentiment_score":-0.06200688313692808,"channel":0,"num_words":20,"start":42.33,"end":49.775},{"sentences":[{"text":"Okay.","start":49.655,"end":50.155,"sentiment":"neutral","sentiment_score":-0.24043956398963928}],"sentiment":"neutral","sentiment_score":-0.24043956398963928,"channel":1,"num_words":1,"start":49.655,"end":50.155},{"sentences":[{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start":50.075,"end":56.575,"sentiment":"negative","sentiment_score":-0.34374402726397796}],"sentiment":"negative","sentiment_score":-0.34374402726397796,"channel":0,"num_words":17,"start":50.075,"end":56.575},{"sentences":[{"text":"Okay.","start":57.29,"end":57.53,"sentiment":"neutral","sentiment_score":-0.0859643742442131},{"text":"Okay.","start":57.53,"end":58.03,"sentiment":"neutral","sentiment_score":-0.0767998993396759},{"text":"So I would like to know, like, now my the number is totally blocked, this is your number.","start":58.25,"end":62.73,"sentiment":"neutral","sentiment_score":-0.165667818652259},{"text":"How do I make a call then for this number?","start":62.73,"end":65.229996,"sentiment":"neutral","sentiment_score":-0.07644504308700562}],"sentiment":"neutral","sentiment_score":-0.1303078480064869,"channel":1,"num_words":30,"start":57.29,"end":65.229996},{"sentences":[{"text":"Yeah.","start":67.229996,"end":67.729996,"sentiment":"neutral","sentiment_score":-0.11116723716259004},{"text":"Actually, we do not have any idea because we don't have your account that we can check on our end.","start":68.35,"end":74.825,"sentiment":"negative","sentiment_score":-0.3421178966760635},{"text":"So I suggest you contact them directly regarding this.","start":74.965,"end":79.225,"sentiment":"neutral","sentiment_score":-0.21975845264063942}],"sentiment":"neutral","sentiment_score":-0.29771170814832054,"channel":0,"num_words":30,"start":67.229996,"end":79.225},{"sentences":[{"text":"Okay.","start":79.565,"end":79.885,"sentiment":"neutral","sentiment_score":-0.013267895206809044},{"text":"Okay.","start":79.885,"end":80.285,"sentiment":"neutral","sentiment_score":0.015766853466629982}],"sentiment":"neutral","sentiment_score":0.001249479129910469,"channel":1,"num_words":2,"start":79.565,"end":80.285},{"sentences":[{"text":"Mhmm.","start":80.09088,"end":80.59088,"sentiment":"neutral","sentiment_score":0.04921279847621918}],"sentiment":"neutral","sentiment_score":0.04921279847621918,"channel":0,"num_words":1,"start":80.09088,"end":80.59088},{"sentences":[{"text":"Yeah.","start":80.285,"end":80.605,"sentiment":"neutral","sentiment_score":0.1228293478488922},{"text":"All good.","start":80.605,"end":81.085,"sentiment":"positive","sentiment_score":0.33776846528053284},{"text":"Thank you so much.","start":81.085,"end":82.04094,"sentiment":"positive","sentiment_score":0.5149615854024887}],"sentiment":"positive","sentiment_score":0.40831608857427326,"channel":1,"num_words":7,"start":80.285,"end":82.04094},{"sentences":[{"text":"K.","start":82.89088,"end":83.29088,"sentiment":"neutral","sentiment_score":0.17126893997192383},{"text":"You're welcome.","start":83.29088,"end":84.09088,"sentiment":"positive","sentiment_score":0.34136226773262024}],"sentiment":"neutral","sentiment_score":0.2846644918123881,"channel":0,"num_words":3,"start":82.89088,"end":84.09088},{"sentences":[{"text":"Yes.","start":83.80094,"end":84.30094,"sentiment":"neutral","sentiment_score":0.25589102506637573}],"sentiment":"neutral","sentiment_score":0.25589102506637573,"channel":1,"num_words":1,"start":83.80094,"end":84.30094},{"sentences":[{"text":"Bye.","start":84.09088,"end":84.59088,"sentiment":"neutral","sentiment_score":0.26964816451072693}],"sentiment":"neutral","sentiment_score":0.26964816451072693,"channel":0,"num_words":1,"start":84.09088,"end":84.59088},{"sentences":[{"text":"Bye bye.","start":84.60094,"end":85.34094,"sentiment":"neutral","sentiment_score":0.2613525688648224}],"sentiment":"neutral","sentiment_score":0.2613525688648224,"channel":1,"num_words":2,"start":84.60094,"end":85.34094},{"sentences":[{"text":"Have a great day.","start":84.89088,"end":85.950874,"sentiment":"positive","sentiment_score":0.48751170188188553}],"sentiment":"positive","sentiment_score":0.48751170188188553,"channel":0,"num_words":4,"start":84.89088,"end":85.950874},{"sentences":[{"text":"Yeah.","start":86.28094,"end":86.52094,"sentiment":"neutral","sentiment_score":0.13260136544704437},{"text":"You too.","start":86.52094,"end":87.18094,"sentiment":"neutral","sentiment_score":0.10293092951178551}],"sentiment":"neutral","sentiment_score":0.11282107482353847,"channel":1,"num_words":3,"start":86.28094,"end":87.18094}]},"summary":{"result":"success","short":"A customer contacts Airtel tech support because their international roaming plan is not working. The representative informs the customer that they are unable to resolve the issue and suggests the customer contact Airtel directly. The customer is advised to contact Airtel directly regarding their blocked number."},"intents":{"segments":[{"text":"I just want to my number is Aetel number is not working. I have, Mhmm. like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number. Mhmm. Okay.","start_word":19,"end_word":60,"intents":[{"intent":"Fix number problem","confidence_score":0.00019877807}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Maureen from Airtel tech support. How can I assist you today? Yeah. What happened? I just want to my number is Aetel number is not working. I have, Mhmm. like, a a so I have international roaming plan, and I have paid for the messages pack, but messages are not going from my number. Mhmm. Okay. I see. So you registered this number from mother country? No. Yeah. From like, the Ethel number is from India. Yeah. So it's not working. The messages are not going. Currently, I'm in Australia. Mhmm. Okay. Thanks for telling me that. But since we are Airtel Australia, we only service Australian phone numbers. Unfortunately, Okay.","start_word":0,"end_word":115,"sentiment":"neutral","sentiment_score":-0.08496784418821335},{"text":"we are unable to resolve this issue for you as we are not affiliated with Airtel India.","start_word":116,"end_word":132,"sentiment":"negative","sentiment_score":-0.34263208508491516},{"text":"Okay. Okay. So I would like to know, like, now my the number is totally blocked, this is your number. How do I make a call then for this number? Yeah.","start_word":133,"end_word":163,"sentiment":"neutral","sentiment_score":-0.12672264873981476},{"text":"Actually, we do not have any idea because we don't have your account that we can check on our end.","start_word":164,"end_word":183,"sentiment":"negative","sentiment_score":-0.3411179482936859},{"text":"So I suggest you contact them directly regarding this. Okay. Okay. Mhmm. Yeah. All good.","start_word":184,"end_word":198,"sentiment":"neutral","sentiment_score":-0.03238847106695175},{"text":"Thank you so much.","start_word":199,"end_word":202,"sentiment":"positive","sentiment_score":0.5076842308044434},{"text":"K.","start_word":203,"end_word":203,"sentiment":"neutral","sentiment_score":0.17126893997192383},{"text":"You're welcome.","start_word":204,"end_word":205,"sentiment":"positive","sentiment_score":0.3377540409564972},{"text":"Yes. Bye. Bye bye.","start_word":206,"end_word":209,"sentiment":"neutral","sentiment_score":0.2637387216091156},{"text":"Have a great day.","start_word":210,"end_word":213,"sentiment":"positive","sentiment_score":0.4797924160957336},{"text":"Yeah. You too.","start_word":214,"end_word":216,"sentiment":"neutral","sentiment_score":0.12828116118907928}],"average":{"sentiment":"neutral","sentiment_score":-0.0792782590320256}}}}