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Perfect. I've just gone through and reviewed your file. And before I jump into it, I just want to go through a quick security check with you if that's okay? Amazing. I'm registered with Atticus Advisor 1273105. Could I please get your date of birth and address? Amazing. Thank you so much for doing that. Now I've just gone through and I've gone through Kayden's notes there, and it looks like you've gone through bit of an accident there and possibly still at the rehabilitation facility, are you? Guess. Oh, that'd be fantastic. Is it all the occupational therapy been helping a little bit? Damn, man. This looks like it's been going for a little while it's put you out for. Wow. Consumed your whole year almost, doesn't it? Yeah. I've gone through I didn't wanna waste your time too much, so I did some preliminary research, called around a few insurers. You did have a question with Caden about trying to, like, review the exclusion that you've got for the camp drafting or possibly just look at other providers. Is that right? Yeah. Absolutely. No. That's totally fair, especially if that's a a May you know, a bit of a major risk there. You don't wanna be paying for premiums for something, and then all of a sudden you can't claim on it when you need it for something very specific to your life. Now I have gotten my team. We pretty much called around every single insurer just to try and see if there was anything there. They all pretty much do the same thing, unfortunately, in terms of exclusion for something prior. I was looking at a few other things just in the industry as well, but I wanted to ask you directly. With the the organization that you go through, do they provide any kind of protection or insurance or anything, or is it all just waiver based? No worries. Oh, jeez. So it's just, what, sign a waiver, and that's it. Oh, bugger bugger bugger. The only thing I could think of is they do something called, like, accident only cover, which is is literally specific to accidents, nothing to do with illness. The cover that you've got with the sender, so it it's really good in terms of it underwrites you for everything, but they did give you that exclusion upfront for that because it's something you're already doing. All the insurers said the same thing that they would provide the same exclusion, so there's no no luck there. I will do one last call tomorrow to see about accident only cover because I know a lot of people who have health concerns get accident only cover, and whether that would have any kind of exclusions or anything with it. So if you can let me just pull I think Clearview does accident only cover these days. So I might might do just a couple last calls to see if that might be possible and and and just see what's available for Yeah. And that's the thing is it's there for all of this answers and car accidents and all this kind of thing, but not the main thing that you're exposed to. Yeah. Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you. And, obviously, you've got some some time at the moment to get get well. So I've yeah. Exactly. So what I might do is I'm just gonna flag it with one of my support guys at the moment to look into And but we'll have it booked into that annual review in a couple of months to talk about the super and everything, see how you're recovering. In between now and then, I will probably flick you an email with the results of that because I know they do, like, accidental life cover, accidental CPD. I don't think there's accidental income protection. It's more like permanent disabilities. But I will look into that tomorrow and get you an email Monday at the latest. Awesome. Now, again, I can't promise anything because I know insurance when it comes to preexisting events and things like that, but I will double check that last avenue and let you know a 100%. Cool. Is there anything else I can do before I let you go, Ken? Awesome. Well, I do appreciate you taking the time, especially while you're in the middle of scans and everything. Keep an ear out for my email. I'll send you a text as soon as I've sent it to you, And then I'll catch up for your review around about October. Lady, thank you for your time. 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evening, Kim. It's Tommy here, senior adviser from. How are you doing? I had you booked in for a bit of a catch up just regarding the insurance. Is it now still a good time?\n\nPerfect. Perfect. I've just gone through and reviewed your file. And before I jump into it, I just want to go through a quick security check with you if that's okay? Amazing.\n\nI'm registered with Atticus Advisor 1273105. Could I please get your date of birth and address? Amazing. Thank you so much for doing that. Now I've just gone through and I've gone through Kayden's notes there, and it looks like you've gone through bit of an accident there and possibly still at the rehabilitation facility, are you?\n\nGuess. Oh, that'd be fantastic. Is it all the occupational therapy been helping a little bit? Damn, man. This looks like it's been going for a little while it's put you out for.\n\nWow. Consumed your whole year almost, doesn't it? Yeah. I've gone through I didn't wanna waste your time too much, so I did some preliminary research, called around a few insurers. You did have a question with Caden about trying to, like, review the exclusion that you've got for the camp drafting or possibly just look at other providers.\n\nIs that right? Yeah. Absolutely. No. That's totally fair, especially if that's a a May you know, a bit of a major risk there.\n\nYou don't wanna be paying for premiums for something, and then all of a sudden you can't claim on it when you need it for something very specific to your life. Now I have gotten my team. We pretty much called around every single insurer just to try and see if there was anything there. They all pretty much do the same thing, unfortunately, in terms of exclusion for something prior. I was looking at a few other things just in the industry as well, but I wanted to ask you directly.\n\nWith the the organization that you go through, do they provide any kind of protection or insurance or anything, or is it all just waiver based? No worries. Oh, jeez. So it's just, what, sign a waiver, and that's it. Oh, bugger bugger bugger.\n\nThe only thing I could think of is they do something called, like, accident only cover, which is is literally specific to accidents, nothing to do with illness. The cover that you've got with the sender, so it it's really good in terms of it underwrites you for everything, but they did give you that exclusion upfront for that because it's something you're already doing. All the insurers said the same thing that they would provide the same exclusion, so there's no no luck there. I will do one last call tomorrow to see about accident only cover because I know a lot of people who have health concerns get accident only cover, and whether that would have any kind of exclusions or anything with it. So if you can let me just pull I think Clearview does accident only cover these days.\n\nSo I might might do just a couple last calls to see if that might be possible and and and just see what's available for Yeah. And that's the thing is it's there for all of this answers and car accidents and all this kind of thing, but not the main thing that you're exposed to. Yeah. Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you. And, obviously, you've got some some time at the moment to get get well.\n\nSo I've yeah. Exactly. So what I might do is I'm just gonna flag it with one of my support guys at the moment to look into And but we'll have it booked into that annual review in a couple of months to talk about the super and everything, see how you're recovering. In between now and then, I will probably flick you an email with the results of that because I know they do, like, accidental life cover, accidental CPD. I don't think there's accidental income protection.\n\nIt's more like permanent disabilities. But I will look into that tomorrow and get you an email Monday at the latest. Awesome. Now, again, I can't promise anything because I know insurance when it comes to preexisting events and things like that, but I will double check that last avenue and let you know a 100%. Cool.\n\nIs there anything else I can do before I let you go, Ken? Awesome. Well, I do appreciate you taking the time, especially while you're in the middle of scans and everything. Keep an ear out for my email. I'll send you a text as soon as I've sent it to you, And then I'll catch up for your review around about October.\n\nLady, thank you for your time. Cheers, Ken.","paragraphs":[{"sentences":[{"text":"Good evening, Kim.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.26297152042388916},{"text":"It's Tommy here, senior adviser from.","start":3.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.2206463317076365},{"text":"How are you doing?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.24008875712752342},{"text":"I had you booked in for a bit of a catch up just regarding the insurance.","start":8.48,"end":12.4,"sentiment":"neutral","sentiment_score":0.14620208786800504},{"text":"Is it now still a good 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don't wanna be paying for premiums for something, and then all of a sudden you can't claim on it when you need it for something very specific to your life.","start":135.055,"end":142.48999,"sentiment":"neutral","sentiment_score":-0.1789578142906389},{"text":"Now I have gotten my team.","start":145.19,"end":147.19,"sentiment":"neutral","sentiment_score":-0.019783516104022663},{"text":"We pretty much called around every single insurer just to try and see if there was anything there.","start":147.19,"end":152.94499,"sentiment":"neutral","sentiment_score":-0.03358469551636113},{"text":"They all pretty much do the same thing, unfortunately, in terms of exclusion for something prior.","start":153.56499,"end":159.98499,"sentiment":"neutral","sentiment_score":-0.18108697421848774},{"text":"I was looking at a few other things just in the industry as well, but I wanted to ask you 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bugger.","start":208.565,"end":210.345,"sentiment":"negative","sentiment_score":-0.360520139336586}],"sentiment":"neutral","sentiment_score":-0.08734054916368966,"num_words":44,"start":169.03,"end":210.345},{"sentences":[{"text":"The only thing I could think of is they do something called, like, accident only cover, which is is literally specific to accidents, nothing to do with illness.","start":228.68001,"end":243.175,"sentiment":"neutral","sentiment_score":-0.04644926271534392},{"text":"The cover that you've got with the sender, so it it's really good in terms of it underwrites you for everything, but they did give you that exclusion upfront for that because it's something you're already doing.","start":245.39001,"end":254.45001,"sentiment":"neutral","sentiment_score":0.17542349493030357},{"text":"All the insurers said the same thing that they would provide the same exclusion, so there's no no luck there.","start":255.55,"end":260.985,"sentiment":"neutral","sentiment_score":-0.19605808146297932},{"text":"I will do one last call tomorrow to see about accident only cover because I know a lot of people who have health concerns get accident only cover, and whether that would have any kind of exclusions or anything with it.","start":262.985,"end":278.35,"sentiment":"neutral","sentiment_score":-0.02104364935217834},{"text":"So if you can let me just pull I think Clearview does accident only cover these days.","start":278.41,"end":284.81,"sentiment":"neutral","sentiment_score":0.03763272755724542}],"sentiment":"neutral","sentiment_score":0.007313951553607529,"num_words":143,"start":228.68001,"end":284.81},{"sentences":[{"text":"So I might might do just a couple last calls to see if that might be possible and and and just see what's available for Yeah.","start":284.81,"end":321.085,"sentiment":"neutral","sentiment_score":0.04521873808250977},{"text":"And that's the thing is it's there for all of this answers and car accidents and all this kind of thing, but not the main thing that you're exposed to.","start":321.085,"end":329.425,"sentiment":"neutral","sentiment_score":-0.0676532837562263},{"text":"Yeah.","start":331.485,"end":331.86,"sentiment":"neutral","sentiment_score":0.017016246914863586},{"text":"Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you.","start":333.06,"end":340.84,"sentiment":"neutral","sentiment_score":0.05673373816534877},{"text":"And, obviously, you've got some some time at the moment to get get well.","start":341.3,"end":345.47998,"sentiment":"neutral","sentiment_score":0.04130494807447706}],"sentiment":"neutral","sentiment_score":0.015115085618516195,"num_words":103,"start":284.81,"end":345.47998},{"sentences":[{"text":"So I've yeah.","start":345.78,"end":352.455,"sentiment":"neutral","sentiment_score":-0.08260090400775273},{"text":"Exactly.","start":352.455,"end":352.955,"sentiment":"neutral","sentiment_score":-0.05839623510837555},{"text":"So what I might do is I'm just gonna flag it with one of my support guys at the moment to look into And but we'll have it booked into that annual review in a couple of months to talk about the super and everything, see how you're recovering.","start":355.895,"end":368.67,"sentiment":"neutral","sentiment_score":0.036901445660207956},{"text":"In between now and then, I will probably flick you an email with the results of that because I know they do, like, accidental life cover, accidental CPD.","start":368.89,"end":380.555,"sentiment":"neutral","sentiment_score":0.005651972722262144},{"text":"I don't think there's accidental income 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100%.","start":397.63998,"end":409.85498,"sentiment":"neutral","sentiment_score":0.0786221180768574},{"text":"Cool.","start":412.955,"end":413.35498,"sentiment":"neutral","sentiment_score":0.3222423195838928}],"sentiment":"neutral","sentiment_score":0.06937044456993278,"num_words":57,"start":383.815,"end":413.35498},{"sentences":[{"text":"Is there anything else I can do before I let you go, Ken?","start":413.35498,"end":415.85498,"sentiment":"neutral","sentiment_score":0.10639948598467387},{"text":"Awesome.","start":419.36,"end":419.76,"sentiment":"positive","sentiment_score":0.4787520468235016},{"text":"Well, I do appreciate you taking the time, especially while you're in the middle of scans and everything.","start":419.76,"end":424.5,"sentiment":"positive","sentiment_score":0.5153546846575208},{"text":"Keep an ear out for my email.","start":424.96,"end":426.4,"sentiment":"neutral","sentiment_score":0.2211367722068514},{"text":"I'll send you a text as soon as I've sent it to you, And then I'll catch up for your review around about October.","start":426.4,"end":434.69498,"sentiment":"neutral","sentiment_score":0.22954699645439783}],"sentiment":"neutral","sentiment_score":0.28881611125100226,"num_words":63,"start":413.35498,"end":434.69498},{"sentences":[{"text":"Lady, thank you for your time.","start":437.955,"end":439.155,"sentiment":"positive","sentiment_score":0.7785467902819315},{"text":"Cheers, Ken.","start":439.155,"end":440.055,"sentiment":"positive","sentiment_score":0.4356826990842819}],"sentiment":"positive","sentiment_score":0.6928307674825191,"num_words":8,"start":437.955,"end":440.055}]}}]},{"alternatives":[{"transcript":"Hello? Good. Thank you. Yep. Yes. Yeah. Fifty eleven Miami, Wyoming 7 Ruby Street, Hervingham 4587. Yep. Yep. Yeah. Hopefully, discharge next Tuesday. Yep. Yeah. Yeah. Some further tests and stuff like that, but head's clear now. I just got the rest of the body to catch up. So yes. Since January 20, The accident happened. So Yep. Yep. Yep. Yeah. Yeah. Just, like, touch wood. I hope it never happens again, but camp drafting is what I do, and there's always a possibility of possibly getting hurt doing it. And I don't want my family not not to be covered. So and myself. So Yep. Yep. Yep. Yep. Okay. Yeah. Yep. You're on. Yep. Hi. Just just a second. Sorry. Sorry. I'm just coming from hospital. It's heading up with CT scan. So yep. Yeah. They're it's generally right at your risk. The the I had to look into that, and I'm not covered. So yep. Sorry. I just wanna see. Like, I know I can't do anything for this accident, but is anything going further, going going forward, supposed to have another accident if I would have that cover or not, and if I could have that cover. Yep. Yep. Yes. Yep. Yep. Yeah. I guess yeah. It's not so bad this time because I have a heap of sick sick leave built up over the eight years of where I've worked, and so I'm getting paid like normal at this stage. But if I was have another accident, hopefully, I don't. I I just wanna be covered and make sure there's got some sort of coverage because if I'm paying for this insurance and it doesn't cover me, well, what's the point? So yeah. Yeah. Yeah. Yeah. Yeah. Yeah. Yeah. I'm I'm not gonna be riding anytime in the next probably twelve months. I well, they're competing anyway. So yep. Yep. Yep. Yep. Okay. Okay. Yep. Cool. I just wanted to have a look. Okay. Cool. That'd be great. Yep. Okay. That's great. Thank you. No. That's fine. Yep. Okay. Okay. No worries. Thank you. Okay. 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Good. Thank you. Yep. Yes.\n\nYeah. Fifty eleven Miami, Wyoming 7 Ruby Street, Hervingham 4587. Yep. Yep. Yeah.\n\nHopefully, discharge next Tuesday. Yep. Yeah. Yeah. Some further tests and stuff like that, but head's clear now.\n\nI just got the rest of the body to catch up. So yes. Since January 20, The accident happened. So Yep. Yep.\n\nYep. Yeah. Yeah. Just, like, touch wood. I hope it never happens again, but camp drafting is what I do, and there's always a possibility of possibly getting hurt doing it.\n\nAnd I don't want my family not not to be covered. So and myself. So Yep. Yep. Yep.\n\nYep. Okay. Yeah. Yep. You're on.\n\nYep. Hi. Just just a second. Sorry. Sorry.\n\nI'm just coming from hospital. It's heading up with CT scan. So yep. Yeah. They're it's generally right at your risk.\n\nThe the I had to look into that, and I'm not covered. So yep. Sorry. I just wanna see. 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guess yeah.","start":291.665,"end":293.825,"sentiment":"neutral","sentiment_score":0.037847645580768585},{"text":"It's not so bad this time because I have a heap of sick sick leave built up over the eight years of where I've worked, and so I'm getting paid like normal at this stage.","start":293.825,"end":305.47,"sentiment":"neutral","sentiment_score":-0.06641613142564892},{"text":"But if I was have another accident, hopefully, I don't.","start":305.47,"end":309.81,"sentiment":"negative","sentiment_score":-0.34018962234258654},{"text":"I I just wanna be covered and make sure there's got some sort of coverage because if I'm paying for this insurance and it doesn't cover me, well, what's the point?","start":311.78998,"end":319.465,"sentiment":"neutral","sentiment_score":-0.2579079693363559}],"sentiment":"neutral","sentiment_score":-0.16953371122363023,"num_words":80,"start":278.69998,"end":319.465},{"sentences":[{"text":"So yeah.","start":319.465,"end":322.04498,"sentiment":"neutral","sentiment_score":-0.08548871800303459},{"text":"Yeah.","start":326.185,"end":326.685,"sentiment":"neutral","sentiment_score":-0.07194110751152039},{"text":"Yeah.","start":326.745,"end":327.245,"sentiment":"neutral","sentiment_score":-0.05885408818721771},{"text":"Yeah.","start":328.50497,"end":329.00497,"sentiment":"neutral","sentiment_score":-0.009573254734277723},{"text":"Yeah.","start":329.625,"end":330.125,"sentiment":"neutral","sentiment_score":0.006741736084222794}],"sentiment":"neutral","sentiment_score":-0.050767358392477036,"num_words":6,"start":319.465,"end":330.125},{"sentences":[{"text":"Yeah.","start":340.94998,"end":341.44998,"sentiment":"neutral","sentiment_score":0.045689381659030914},{"text":"Yeah.","start":345.575,"end":345.975,"sentiment":"neutral","sentiment_score":-0.022312788292765617},{"text":"I'm I'm not gonna be riding anytime in the next probably twelve months.","start":345.975,"end":349.515,"sentiment":"neutral","sentiment_score":-0.0941222206904338},{"text":"I well, they're competing anyway.","start":349.655,"end":354.075,"sentiment":"neutral","sentiment_score":-0.0864066481590271},{"text":"So yep.","start":354.135,"end":362.40002,"sentiment":"neutral","sentiment_score":-0.03168383124284446}],"sentiment":"neutral","sentiment_score":-0.07707332631319085,"num_words":22,"start":340.94998,"end":362.40002},{"sentences":[{"text":"Yep.","start":369.1,"end":369.525,"sentiment":"neutral","sentiment_score":0.012629221193492413},{"text":"Yep.","start":375.525,"end":376.025,"sentiment":"neutral","sentiment_score":-0.0029178436379879713},{"text":"Yep.","start":381.445,"end":381.945,"sentiment":"neutral","sentiment_score":-0.03380657732486725},{"text":"Okay.","start":384.485,"end":384.985,"sentiment":"neutral","sentiment_score":-0.03508705645799637},{"text":"Okay.","start":386.15,"end":386.62997,"sentiment":"neutral","sentiment_score":0.008532646112143993}],"sentiment":"neutral","sentiment_score":-0.010129922023043036,"num_words":5,"start":369.1,"end":386.62997},{"sentences":[{"text":"Yep.","start":386.62997,"end":387.12997,"sentiment":"neutral","sentiment_score":0.040789153426885605},{"text":"Cool.","start":388.38998,"end":388.71,"sentiment":"neutral","sentiment_score":0.09682749211788176},{"text":"I just wanted to have a look.","start":388.71,"end":390.16998,"sentiment":"neutral","sentiment_score":0.04208425113133022},{"text":"Okay.","start":394.62997,"end":394.94998,"sentiment":"neutral","sentiment_score":0.10085060447454453},{"text":"Cool.","start":394.94998,"end":395.27,"sentiment":"neutral","sentiment_score":0.2470906376838684}],"sentiment":"neutral","sentiment_score":0.07092251323840836,"num_words":11,"start":386.62997,"end":395.27},{"sentences":[{"text":"That'd be great.","start":395.27,"end":396.09,"sentiment":"positive","sentiment_score":0.454098383585612},{"text":"Yep.","start":409.685,"end":410.085,"sentiment":"neutral","sentiment_score":0.12746521830558777},{"text":"Okay.","start":410.085,"end":410.485,"sentiment":"neutral","sentiment_score":0.27680063247680664},{"text":"That's great.","start":410.485,"end":410.965,"sentiment":"positive","sentiment_score":0.5767669379711151},{"text":"Thank you.","start":410.965,"end":411.705,"sentiment":"positive","sentiment_score":0.6028719246387482}],"sentiment":"positive","sentiment_score":0.45842652519543964,"num_words":9,"start":395.27,"end":411.705},{"sentences":[{"text":"No.","start":416.34,"end":416.5,"sentiment":"neutral","sentiment_score":0.03375153988599777},{"text":"That's fine.","start":416.5,"end":417.32,"sentiment":"neutral","sentiment_score":0.1687760129570961},{"text":"Yep.","start":424.74,"end":425.235,"sentiment":"neutral","sentiment_score":0.2435999810695648},{"text":"Okay.","start":429.235,"end":429.735,"sentiment":"neutral","sentiment_score":0.19717150926589969},{"text":"Okay.","start":434.995,"end":435.395,"sentiment":"neutral","sentiment_score":0.23830878734588623}],"sentiment":"neutral","sentiment_score":0.1750639739135901,"num_words":6,"start":416.34,"end":435.395},{"sentences":[{"text":"No worries.","start":435.395,"end":435.955,"sentiment":"positive","sentiment_score":0.39443303644657135},{"text":"Thank you.","start":435.955,"end":436.69498,"sentiment":"positive","sentiment_score":0.7524664103984833},{"text":"Okay.","start":439.235,"end":439.735,"sentiment":"positive","sentiment_score":0.4665547013282776},{"text":"Bye.","start":440.19498,"end":440.69498,"sentiment":"neutral","sentiment_score":-0.12141910195350648}],"sentiment":"positive","sentiment_score":0.4398224155108134,"num_words":6,"start":435.395,"end":440.69498}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Good evening, Kim. It's Tommy here, senior adviser from. How are you doing?\n\nChannel 1: Good. Thank you.\n\nChannel 0: I had you booked in for a bit of a catch up just regarding the insurance. Is it now still a good time?\n\nChannel 1: Yep.\n\nChannel 0: Perfect. Perfect. I've just gone through and reviewed your file. And before I jump into it, I just want to go through a quick security check with you if that's okay?\n\nChannel 1: Yes.\n\nChannel 0: Amazing. I'm registered with Atticus Advisor\n\nChannel 1: Yeah.\n\nChannel 0: 1273105. Could I please get your date of birth and address?\n\nChannel 1: Fifty eleven Miami, Wyoming 7 Ruby Street, Hervingham 4587.\n\nChannel 0: Amazing. Thank you so much for doing that. Now I've just gone through and I've gone through Kayden's notes there, and it looks like you've gone through\n\nChannel 1: Yep.\n\nChannel 0: bit of an accident there\n\nChannel 1: Yep.\n\nChannel 0: and possibly still at the rehabilitation facility, are you?\n\nChannel 1: Yeah. Hopefully, discharge next Tuesday.\n\nChannel 0: Guess. Oh, that'd be fantastic. Is it\n\nChannel 1: Yep.\n\nChannel 0: all the occupational therapy been helping a little bit?\n\nChannel 1: Yeah. Yeah. Some further tests and stuff like that, but head's clear now. I just got the rest of the body to catch up. So\n\nChannel 0: Damn, man. This looks like it's been going for a little while it's put you out for.\n\nChannel 1: yes. Since January 20, The accident happened. So\n\nChannel 0: Wow. Consumed your whole year almost, doesn't it?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I've gone through I didn't wanna waste your time too much, so I did some preliminary research,\n\nChannel 1: Yep.\n\nChannel 0: called around a few insurers. You did have a question with Caden about trying to, like, review the exclusion that you've got for the camp drafting\n\nChannel 1: Yep.\n\nChannel 0: or\n\nChannel 1: Yeah.\n\nChannel 0: possibly just look at other providers. Is that right?\n\nChannel 1: Yeah. Just, like, touch wood. I hope it never happens again, but camp drafting is what I do, and there's always a possibility of possibly getting hurt doing it. And I don't want my\n\nChannel 0: Yeah.\n\nChannel 1: family not not to be covered. So and myself.\n\nChannel 0: Absolutely.\n\nChannel 1: So\n\nChannel 0: No. That's totally fair, especially if that's a a May you know, a bit of a major risk there.\n\nChannel 1: Yep.\n\nChannel 0: You don't wanna be paying for premiums for something, and then all of a sudden you can't claim on it when you need it for something\n\nChannel 1: Yep.\n\nChannel 0: very specific to your life. Now I have gotten my team. We pretty much called around every\n\nChannel 1: Yep.\n\nChannel 0: single insurer\n\nChannel 1: Yep.\n\nChannel 0: just to try and see if there was anything there. They all pretty much do the same thing, unfortunately, in terms of\n\nChannel 1: Okay.\n\nChannel 0: exclusion for something prior.\n\nChannel 1: Yeah.\n\nChannel 0: I was looking at a few other things just in the industry as well, but I wanted to ask you directly.\n\nChannel 1: Yep.\n\nChannel 0: With the the organization that you go through, do they provide any kind of protection or insurance or anything, or is it all\n\nChannel 1: You're\n\nChannel 0: just\n\nChannel 1: on.\n\nChannel 0: waiver\n\nChannel 1: Yep.\n\nChannel 0: based?\n\nChannel 1: Hi. Just just a second. Sorry.\n\nChannel 0: No worries.\n\nChannel 1: Sorry. I'm just coming from hospital. It's heading up with CT scan. So yep. Yeah.\n\nThey're it's generally right at your risk. The the I had to look into that, and I'm not covered. So\n\nChannel 0: Oh, jeez. So it's just, what, sign a waiver, and that's\n\nChannel 1: yep.\n\nChannel 0: it. Oh, bugger bugger bugger.\n\nChannel 1: Sorry. I just wanna see. Like, I know I can't do anything for this accident, but is anything going further, going going forward, supposed to have another accident if I would have that cover or not, and if I could have that cover.\n\nChannel 0: The only thing I could think of is they do something called, like, accident only cover,\n\nChannel 1: Yep.\n\nChannel 0: which is is literally specific to accidents, nothing to do with illness.\n\nChannel 1: Yep.\n\nChannel 0: The cover that you've got with the sender, so it it's really good in terms of it underwrites you for everything, but they did give you that exclusion upfront for\n\nChannel 1: Yes.\n\nChannel 0: that because it's something you're already doing. All the insurers said the same thing that they would provide the same exclusion, so there's no no luck there.\n\nChannel 1: Yep.\n\nChannel 0: I will do one last call tomorrow to see about accident only cover because I know a lot of people who have health concerns get accident only cover, and\n\nChannel 1: Yep.\n\nChannel 0: whether that would have any kind of exclusions or anything with it. So\n\nChannel 1: Yeah.\n\nChannel 0: if you can let me just pull I think Clearview does accident only cover these days. So I might might do just a couple last calls to see if that might be possible and and\n\nChannel 1: I\n\nChannel 0: and just\n\nChannel 1: guess\n\nChannel 0: see what's available for\n\nChannel 1: yeah. It's not so bad this time because I have a heap of sick sick leave built up over the eight years of where I've worked, and so I'm getting paid like normal at this stage. But if I was have another accident, hopefully, I don't. I I just wanna be covered and make sure there's got some sort of coverage because if I'm paying for this insurance and it doesn't cover me, well, what's the point? So\n\nChannel 0: Yeah. And that's the\n\nChannel 1: yeah.\n\nChannel 0: thing is it's there for all of this answers and car accidents and all this kind of\n\nChannel 1: Yeah.\n\nChannel 0: thing, but not\n\nChannel 1: Yeah.\n\nChannel 0: the main thing that you're exposed\n\nChannel 1: Yeah.\n\nChannel 0: to.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you.\n\nChannel 1: Yeah.\n\nChannel 0: And, obviously, you've got some some time at the moment to get get well.\n\nChannel 1: Yeah.\n\nChannel 0: So\n\nChannel 1: I'm I'm not gonna\n\nChannel 0: I've\n\nChannel 1: be riding anytime in the next probably twelve months. I well,\n\nChannel 0: yeah.\n\nChannel 1: they're\n\nChannel 0: Exactly.\n\nChannel 1: competing anyway. So\n\nChannel 0: So what I might do is I'm just gonna flag it with one of my support guys at the moment to look into\n\nChannel 1: yep.\n\nChannel 0: And but we'll have it booked into that annual review in a couple of months to talk about the super and everything, see how you're recovering. In\n\nChannel 1: Yep.\n\nChannel 0: between now and then, I will probably flick you an email with the results of that because\n\nChannel 1: Yep.\n\nChannel 0: I know they do, like, accidental life cover, accidental CPD. I don't\n\nChannel 1: Yep.\n\nChannel 0: think there's accidental income protection. It's more like\n\nChannel 1: Okay.\n\nChannel 0: permanent disabilities.\n\nChannel 1: Okay. Yep. Cool.\n\nChannel 0: But\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: just\n\nChannel 0: will\n\nChannel 1: wanted\n\nChannel 0: look\n\nChannel 1: to\n\nChannel 0: into\n\nChannel 1: have a\n\nChannel 0: that\n\nChannel 1: look.\n\nChannel 0: tomorrow and get you an email Monday at the latest.\n\nChannel 1: Okay. Cool. That'd be great.\n\nChannel 0: Awesome. Now, again, I can't promise anything because I know insurance when it comes to preexisting events and things like that, but I will double check that last avenue and let you know a 100%.\n\nChannel 1: Yep. Okay. That's great. Thank you.\n\nChannel 0: Cool. Is there anything else I can do before I let you go, Ken?\n\nChannel 1: No. That's fine.\n\nChannel 0: Awesome. Well, I do appreciate you taking the time, especially while you're in the middle of scans and everything.\n\nChannel 1: Yep.\n\nChannel 0: Keep an ear out for my email. I'll send you a text as soon as I've sent it to you,\n\nChannel 1: Okay.\n\nChannel 0: And then I'll catch up for your review around about October.\n\nChannel 1: Okay. No worries. Thank you.\n\nChannel 0: Lady, thank you for your time. Cheers,\n\nChannel 1: Okay.\n\nChannel 0: Ken.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.48,"end":0.98,"sentiment":"neutral","sentiment_score":0.036429814994335175}],"sentiment":"neutral","sentiment_score":0.036429814994335175,"channel":1,"num_words":1,"start":0.48,"end":0.98},{"sentences":[{"text":"Good evening, Kim.","start":2.0,"end":3.04,"sentiment":"neutral","sentiment_score":0.26297152042388916},{"text":"It's Tommy here, senior adviser from.","start":3.04,"end":5.22,"sentiment":"neutral","sentiment_score":0.2206463317076365},{"text":"How are you doing?","start":5.3599997,"end":6.18,"sentiment":"neutral","sentiment_score":0.24008875712752342}],"sentiment":"neutral","sentiment_score":0.23639596769442925,"channel":0,"num_words":13,"start":2.0,"end":6.18},{"sentences":[{"text":"Good.","start":6.3199997,"end":6.56,"sentiment":"positive","sentiment_score":0.4499289393424988},{"text":"Thank you.","start":6.56,"end":7.2999997,"sentiment":"positive","sentiment_score":0.5434209555387497}],"sentiment":"positive","sentiment_score":0.5122569501399994,"channel":1,"num_words":3,"start":6.3199997,"end":7.2999997},{"sentences":[{"text":"I had you booked in for a bit of a catch up just regarding the insurance.","start":8.48,"end":12.4,"sentiment":"neutral","sentiment_score":0.14620208786800504},{"text":"Is it now still a good time?","start":12.4,"end":13.785,"sentiment":"neutral","sentiment_score":0.13186356212411607}],"sentiment":"neutral","sentiment_score":0.14183818872856058,"channel":0,"num_words":23,"start":8.48,"end":13.785},{"sentences":[{"text":"Yep.","start":14.24,"end":14.74,"sentiment":"neutral","sentiment_score":0.1783357858657837}],"sentiment":"neutral","sentiment_score":0.1783357858657837,"channel":1,"num_words":1,"start":14.24,"end":14.74},{"sentences":[{"text":"Perfect.","start":15.865,"end":16.345,"sentiment":"positive","sentiment_score":0.4638734459877014},{"text":"Perfect.","start":16.345,"end":16.845,"sentiment":"positive","sentiment_score":0.44687342643737793},{"text":"I've just gone through and reviewed your file.","start":17.545,"end":19.805,"sentiment":"neutral","sentiment_score":0.3037085570394993},{"text":"And before I jump into it, I just want to go through a quick security check with you if that's okay?","start":19.865,"end":24.285,"sentiment":"neutral","sentiment_score":0.18535650627953665}],"sentiment":"neutral","sentiment_score":0.2333194180842369,"channel":0,"num_words":31,"start":15.865,"end":24.285},{"sentences":[{"text":"Yes.","start":24.425,"end":24.925,"sentiment":"neutral","sentiment_score":0.11985696852207184}],"sentiment":"neutral","sentiment_score":0.11985696852207184,"channel":1,"num_words":1,"start":24.425,"end":24.925},{"sentences":[{"text":"Amazing.","start":25.785,"end":26.285,"sentiment":"neutral","sentiment_score":0.27603036165237427},{"text":"I'm registered with Atticus Advisor","start":27.31,"end":29.01,"sentiment":"neutral","sentiment_score":0.14355398267507552}],"sentiment":"neutral","sentiment_score":0.16563337917129198,"channel":0,"num_words":6,"start":25.785,"end":29.01},{"sentences":[{"text":"Yeah.","start":28.62,"end":29.12,"sentiment":"neutral","sentiment_score":0.06476326286792755}],"sentiment":"neutral","sentiment_score":0.06476326286792755,"channel":1,"num_words":1,"start":28.62,"end":29.12},{"sentences":[{"text":"1273105.","start":29.07,"end":31.41,"sentiment":"neutral","sentiment_score":0.05005274713039398},{"text":"Could I please get your date of birth and address?","start":31.470001,"end":33.97,"sentiment":"neutral","sentiment_score":0.05228661336004734}],"sentiment":"neutral","sentiment_score":0.052083534611897034,"channel":0,"num_words":11,"start":29.07,"end":33.97},{"sentences":[{"text":"Fifty eleven Miami, Wyoming 7 Ruby Street, Hervingham 4587.","start":34.54,"end":39.68,"sentiment":"neutral","sentiment_score":0.03436498913086123}],"sentiment":"neutral","sentiment_score":0.03436498913086123,"channel":1,"num_words":9,"start":34.54,"end":39.68},{"sentences":[{"text":"Amazing.","start":40.845,"end":41.085,"sentiment":"positive","sentiment_score":0.3711227178573608},{"text":"Thank you so much for doing that.","start":41.085,"end":42.845,"sentiment":"positive","sentiment_score":0.5628337349210467},{"text":"Now I've just gone through and I've gone through Kayden's notes there, and it looks like you've gone through","start":42.845,"end":49.585,"sentiment":"neutral","sentiment_score":0.06632829977101401}],"sentiment":"neutral","sentiment_score":0.20634061325755385,"channel":0,"num_words":27,"start":40.845,"end":49.585},{"sentences":[{"text":"Yep.","start":49.355,"end":49.855,"sentiment":"neutral","sentiment_score":0.003219978418201208}],"sentiment":"neutral","sentiment_score":0.003219978418201208,"channel":1,"num_words":1,"start":49.355,"end":49.855},{"sentences":[{"text":"bit of an accident there","start":49.965,"end":51.425,"sentiment":"neutral","sentiment_score":-0.006345532834529877}],"sentiment":"neutral","sentiment_score":-0.006345532834529877,"channel":0,"num_words":5,"start":49.965,"end":51.425},{"sentences":[{"text":"Yep.","start":51.675,"end":52.175,"sentiment":"neutral","sentiment_score":-0.0021789229940623045}],"sentiment":"neutral","sentiment_score":-0.0021789229940623045,"channel":1,"num_words":1,"start":51.675,"end":52.175},{"sentences":[{"text":"and possibly still at the rehabilitation facility, are you?","start":52.605,"end":55.47,"sentiment":"neutral","sentiment_score":-0.0007399729349546962}],"sentiment":"neutral","sentiment_score":-0.0007399729349546962,"channel":0,"num_words":9,"start":52.605,"end":55.47},{"sentences":[{"text":"Yeah.","start":56.730003,"end":57.13,"sentiment":"neutral","sentiment_score":0.015026377514004707},{"text":"Hopefully, discharge next Tuesday.","start":57.13,"end":59.07,"sentiment":"neutral","sentiment_score":0.013371390756219625}],"sentiment":"neutral","sentiment_score":0.013702388107776641,"channel":1,"num_words":5,"start":56.730003,"end":59.07},{"sentences":[{"text":"Guess.","start":59.550003,"end":59.95,"sentiment":"neutral","sentiment_score":0.08203306794166565},{"text":"Oh, that'd be fantastic.","start":59.95,"end":61.25,"sentiment":"positive","sentiment_score":0.36432990431785583},{"text":"Is 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and stuff like that, but head's clear now.","start":66.41,"end":70.435,"sentiment":"neutral","sentiment_score":-0.053897285664623436},{"text":"I just got the rest of the body to catch up.","start":70.435,"end":72.675,"sentiment":"neutral","sentiment_score":-0.0577500161122192},{"text":"So","start":72.675,"end":73.155,"sentiment":"neutral","sentiment_score":-0.06779474765062332}],"sentiment":"neutral","sentiment_score":-0.05239392161369324,"channel":1,"num_words":25,"start":65.37,"end":73.155},{"sentences":[{"text":"Damn, man.","start":74.445,"end":74.845,"sentiment":"neutral","sentiment_score":-0.14272725582122803},{"text":"This looks like it's been going for a little while it's put you out 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The customer had been booked in for a catch-up about the insurance policy and had some questions about the exclusion for a camp drafting. The adviser reviewed the customer's file and found that they had gone through a similar incident and possibly still had some excess time. They also discussed the exclusions for accidents and the customer's coverage. The adviser will follow up with the customer in a few months to see if there is anything else they can do before the annual review."},"intents":{"segments":[{"text":"I had you booked in for a bit of a catch up just regarding the insurance. Is it now still a good time? Yep. Perfect. 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So Yeah.","start_word":666,"end_word":709,"intents":[{"intent":"Inquire about insurance coverage","confidence_score":0.023726026}]},{"text":"Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you.","start_word":868,"end_word":899,"intents":[{"intent":"Check super","confidence_score":0.4146915}]},{"text":"Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you. Yeah.","start_word":868,"end_word":900,"intents":[{"intent":"Schedule check","confidence_score":0.038720485}]},{"text":"I know they do, like, accidental life cover, accidental CPD. I don't Yep. think there's accidental income protection. It's more like Okay. permanent disabilities. Okay.","start_word":1009,"end_word":1033,"intents":[{"intent":"Report accident","confidence_score":0.0024680581}]},{"text":"But I I just will wanted look to into have a that look. tomorrow and get you an email Monday at the latest. Okay.","start_word":1036,"end_word":1059,"intents":[{"intent":"Seek email","confidence_score":0.0029581077}]},{"text":"Now, again, I can't promise anything because I know insurance when it comes to preexisting events and things like that, but I will double check that last avenue and let you know a 100%. Yep.","start_word":1065,"end_word":1099,"intents":[{"intent":"Check insurance coverage","confidence_score":0.09337969}]},{"text":"That's great. Thank you. Cool.","start_word":1101,"end_word":1105,"intents":[{"intent":"Confirm understanding","confidence_score":0.014660626},{"intent":"Confirm understanding","confidence_score":0.016020421}]}]},"sentiments":{"segments":[{"text":"Hello? Good evening, Kim. It's Tommy here, senior adviser from. How are you doing?","start_word":0,"end_word":13,"sentiment":"neutral","sentiment_score":0.22428753972053528},{"text":"Good. Thank you.","start_word":14,"end_word":16,"sentiment":"positive","sentiment_score":0.49433842301368713},{"text":"I had you booked in for a bit of a catch up just regarding the insurance. Is it now still a good time? Yep.","start_word":17,"end_word":40,"sentiment":"neutral","sentiment_score":0.14495137333869934},{"text":"Perfect. Perfect.","start_word":41,"end_word":42,"sentiment":"positive","sentiment_score":0.4553734362125397},{"text":"I've just gone through and reviewed your file. And before I jump into it, I just want to go through a quick security check with you if that's okay? Yes. Amazing. I'm registered with Atticus Advisor Yeah. 1273105. Could I please get your date of birth and address? Fifty eleven Miami, Wyoming 7 Ruby Street, Hervingham 4587.","start_word":43,"end_word":99,"sentiment":"neutral","sentiment_score":0.14321623742580414},{"text":"Amazing. Thank you so much for doing that.","start_word":100,"end_word":107,"sentiment":"positive","sentiment_score":0.527493953704834},{"text":"Now I've just gone through and I've gone through Kayden's notes there, and it looks like you've gone through Yep. bit of an accident there Yep. and possibly still at the rehabilitation facility, are you? Yeah. Hopefully, discharge next Tuesday. Guess.","start_word":108,"end_word":148,"sentiment":"neutral","sentiment_score":0.03722703829407692},{"text":"Oh, that'd be fantastic.","start_word":149,"end_word":152,"sentiment":"positive","sentiment_score":0.36184948682785034},{"text":"Is it Yep. all the occupational therapy been helping a little bit? Yeah. Yeah. Some further tests and stuff like that, but head's clear now. I just got the rest of the body to catch up. So Damn, man. This looks like it's been going for a little while it's put you out for. yes. Since January 20, The accident happened. So Wow. Consumed your whole year almost, doesn't it? Yep. Yeah. I've gone through I didn't wanna waste your time too much, so I did some preliminary research, Yep. called around a few insurers. You did have a question with Caden about trying to, like, review the exclusion that you've got for the camp drafting Yep. or Yeah. possibly just look at other providers. Is that right? Yeah. Just, like, touch wood.","start_word":153,"end_word":285,"sentiment":"neutral","sentiment_score":-0.05648497427652653},{"text":"I hope it never happens again, but camp drafting is what I do, and there's always a possibility of possibly getting hurt doing it. And I don't want my Yeah. family not not to be covered.","start_word":286,"end_word":321,"sentiment":"negative","sentiment_score":-0.4021371006965637},{"text":"So and myself. Absolutely. So No.","start_word":322,"end_word":327,"sentiment":"neutral","sentiment_score":-0.13563890755176544},{"text":"That's totally fair, especially if that's a a May you know, a bit of a major risk there.","start_word":328,"end_word":345,"sentiment":"negative","sentiment_score":-0.400861382484436},{"text":"Yep. You don't wanna be paying for premiums for something, and then all of a sudden you can't claim on it when you need it for something Yep. very specific to your life. Now I have gotten my team. We pretty much called around every Yep. single insurer Yep. just to try and see if there was anything there. They all pretty much do the same thing, unfortunately, in terms of Okay. exclusion for something prior. Yeah. I was looking at a few other things just in the industry as well, but I wanted to ask you directly. Yep. With the the organization that you go through, do they provide any kind of protection or insurance or anything, or is it all You're just on. waiver Yep. based? Hi. Just just a second. Sorry. No worries. Sorry. I'm just coming from hospital. It's heading up with CT scan. So yep. Yeah. They're it's generally right at your risk.","start_word":346,"end_word":503,"sentiment":"neutral","sentiment_score":-0.0991848036646843},{"text":"The the I had to look into that, and I'm not covered.","start_word":504,"end_word":515,"sentiment":"negative","sentiment_score":-0.38303568959236145},{"text":"So Oh, jeez. So it's just, what, sign a waiver, and that's yep. it.","start_word":516,"end_word":529,"sentiment":"neutral","sentiment_score":-0.1308731585741043},{"text":"Oh, bugger bugger bugger.","start_word":530,"end_word":533,"sentiment":"negative","sentiment_score":-0.3596175014972687},{"text":"Sorry. I just wanna see. Like, I know I can't do anything for this accident, but is anything going further, going going forward, supposed to have another accident if I would have that cover or not, and if I could have that cover. The only thing I could think of is they do something called, like, accident only cover, Yep. which is is literally specific to accidents, nothing to do with illness. Yep. The cover that you've got with the sender, so it it's really good in terms of it underwrites you for everything, but they did give you that exclusion upfront for Yes. that because it's something you're already doing. All the insurers said the same thing that they would provide the same exclusion, so there's no no luck there. Yep. I will do one last call tomorrow to see about accident only cover because I know a lot of people who have health concerns get accident only cover, and Yep. whether that would have any kind of exclusions or anything with it. So Yeah. if you can let me just pull I think Clearview does accident only cover these days. So I might might do just a couple last calls to see if that might be possible and and I and just guess see what's available for yeah. It's not so bad this time because I have a heap of sick sick leave built up over the eight years of where I've worked, and so I'm getting paid like normal at this stage.","start_word":534,"end_word":788,"sentiment":"neutral","sentiment_score":-0.031034792682119443},{"text":"But if I was have another accident, hopefully, I don't.","start_word":789,"end_word":798,"sentiment":"negative","sentiment_score":-0.34610897302627563},{"text":"I I just wanna be covered and make sure there's got some sort of coverage because if I'm paying for this insurance and it doesn't cover me, well, what's the point? So Yeah. And that's the yeah. thing is it's there for all of this answers and car accidents and all this kind of Yeah. thing, but not Yeah. the main thing that you're exposed Yeah. to. Yeah. Yeah. Well, what I'll do is I've got you booked in for a bit of a a catch up in a couple of months time just to check on the super with you. Yeah. And, obviously, you've got some some time at the moment to get get well. Yeah. So I'm I'm not gonna I've be riding anytime in the next probably twelve months. I well, yeah. they're Exactly. competing anyway. So So what I might do is I'm just gonna flag it with one of my support guys at the moment to look into yep. And but we'll have it booked into that annual review in a couple of months to talk about the super and everything, see how you're recovering. In Yep. between now and then, I will probably flick you an email with the results of that because Yep. I know they do, like, accidental life cover, accidental CPD. I don't Yep. think there's accidental income protection. It's more like Okay. permanent disabilities. Okay. Yep. Cool. But I I just will wanted look to into have a that look. tomorrow and get you an email Monday at the latest. Okay. Cool.","start_word":799,"end_word":1060,"sentiment":"neutral","sentiment_score":-0.032725313628618496},{"text":"That'd be great. Awesome.","start_word":1061,"end_word":1064,"sentiment":"positive","sentiment_score":0.4461044669151306},{"text":"Now, again, I can't promise anything because I know insurance when it comes to preexisting events and things like that, but I will double check that last avenue and let you know a 100%. Yep. Okay.","start_word":1065,"end_word":1100,"sentiment":"neutral","sentiment_score":0.09506385028362274},{"text":"That's great. Thank you.","start_word":1101,"end_word":1104,"sentiment":"positive","sentiment_score":0.5755048394203186},{"text":"Cool. Is there anything else I can do before I let you go, Ken? No. That's fine.","start_word":1105,"end_word":1121,"sentiment":"neutral","sentiment_score":0.13288553059101105},{"text":"Awesome. Well, I do appreciate you taking the time, especially while you're in the middle of scans and everything.","start_word":1122,"end_word":1140,"sentiment":"positive","sentiment_score":0.5050767660140991},{"text":"Yep. Keep an ear out for my email. I'll send you a text as soon as I've sent it to you, Okay. And then I'll catch up for your review around about October. Okay.","start_word":1141,"end_word":1174,"sentiment":"neutral","sentiment_score":0.23121331193867853},{"text":"No worries. Thank you. Lady, thank you for your time. Cheers, Okay.","start_word":1175,"end_word":1186,"sentiment":"positive","sentiment_score":0.645952045917511},{"text":"Ken. Bye.","start_word":1187,"end_word":1188,"sentiment":"neutral","sentiment_score":0.27647992968559265}],"average":{"sentiment":"neutral","sentiment_score":-0.009208511669487204}}}}