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I just got a modem delivered, and I'm trying to set it up, and it's saying on my phone that there's no Internet connection. Yep.","paragraphs":[{"sentences":[{"text":"Hi.","start":4.96,"end":5.46,"sentiment":"neutral","sentiment_score":-0.04407268762588501},{"text":"I just got a modem delivered, and I'm trying to set it up, and it's saying on my phone that there's no Internet connection.","start":5.68,"end":13.38,"sentiment":"negative","sentiment_score":-0.3450400823106368},{"text":"Yep.","start":23.335,"end":23.835,"sentiment":"neutral","sentiment_score":-0.020798228681087497}],"sentiment":"neutral","sentiment_score":-0.3209935727600868,"num_words":26,"start":4.96,"end":23.835}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. This is Airtel accounts. How may I help you today?\n\nChannel 1: Hi. I just got a modem delivered, and I'm trying to set it up, and it's saying on my phone that there's no Internet connection.\n\nChannel 0: Oh, I'm sorry to hear about that. 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