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Travis? Matt, I didn't see I haven't got anything from a Matt. Okay. Okay. Okay. Yeah. No. So how can I help you? Yep. Yep. Yep. What overlay? Okay. That that's okay. Okay. So it's not an S B 03 or two. Okay. Because I guess the reason why I'm asking is if if it's coastal, I mean, on Dacian, we typically there's not much I can help you with, and I'm just trying to be upfront with you, I guess. But F B 01 is something I might be able to help with. So, yes, go for it. Mhmm. Yes. Yes. Okay. Yeah. That's that's pretty typical. Yeah. Yeah. So, typically, the reason why they would say that is because the water but, essentially, what's what you would be doing is pushing water on neighboring properties. So if there's if there's no capacity on your side, then that water that used to come onto yours is now increasing on someone else's. Mhmm. Yeah. Look. You're I see. So you're asking the right questions, first of all. That's that's a much better way of of doing it is actually doing an assessment before you submit. I guess the the thing for me is depending on what type of advice they're willing to so I wouldn't I wouldn't actually submit a formal application, but I would submit a development advice to Melbourne Water with exactly what you're proposing, which it sounds like you might have. And they should have given you, like, okay. This is the flow level. This is what we wouldn't accept. This is what we would like, just conditions, essentially. And so if if they have given you that, submitting the plans that you've done without changing it isn't gonna change their like, they they generally are quite difficult to deal with, just FYI, unfortunately. And so you would probably be wasting time and money if you submitted, like, formally, I guess, is my without without adhering to their changes. If you submitted us sorry. No. No. Go for it. Go for it. Yeah. And and they didn't it doesn't say anything about engaging a hydraulic engineer for any I did. Yeah. There you go. Yeah. Okay. So that that's so, essentially, what that is what they're saying is that they've they've assessed on their part, which typically isn't a detailed assessment. It's more of a just look at at at it, and if you haven't got any setback, they won't accept it. And they've come back and they've just said, you know, a pretty standard. This is what you have. The good thing about an extension is you don't have to worry about access or driving through anything unsafe. So that typically is the same hurdle that stops developments from occurring. And because it's just an extension, it's typically not as much of a concern. So realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it. But the way that I prefer to do it instead of me going straight into coding invoice, you know, all that stuff is if you sent me through your plans and sent through the correspondence with Melbourne Water, I can have a look at it and just say, look, it my gut is that there's no way this will get we'll we'll be able to change anything on this, and it might be better to accept what Melbourne Water's recommended or that maybe there is something we can do. Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which is is always a bit of a chicken and egg kind of scenario. So, yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential. This has potential and then, yeah, I guess, come back to you. Do you know how much of the overlay is over your site? Yeah. Is it is it the whole site or yeah. Okay. So, I mean, sometimes the overlay only hits one corner of the site, and so it gives makes it easier for me to say, oh, okay. Yeah. So that that's probably why they've also said you can't build two. Have they given you any look. If you did this type of setback, we'd be happy, or have they just said, okay. Okay. Interesting. Well, I'm surprised they well, and they're in the overlay as well. They should have been referred. Or although although sorry. Is is their extension less than 20 square meters? If it's less than 20 square meters, I don't think you will get referred. So less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it. Well, sorry. It it it typically isn't referred because it's such a small extension. So maybe it is worth try look. I mean, they they might sometimes Melbourne Water can pick a hill and to die on. So, unfortunately, you might be that hill. But we're so I can't, yes, I guess, yeah, tell you otherwise. But realistically, if it is less than twenty twenty square meters, there's the actual impact is pretty negligible. So I you're you're in a bit of a, yeah, half dozen one lane, dozen the other. Look. Some send through the stuff, but if you just send it through via an email instead of going through the form, that would that's that will come straight to me anyway. I can have a look at it and give you a little bit of a my gut feel. And then and then maybe we can try to, you know, make a plan to move forward. No. No worries at all. No worries at all, Matt. No. Yeah. Yeah. I'll I'll look it out for you, and, yeah, I'll get back to you as soon as I can. Look. It might be Monday that I'll get back to you. Awesome. So if if you just send it to admin@swmconsulting dot com dot a u, that comes straight to me. Pretty. Thank you. No. No worries at all. Alright. Cheers. Have a good one. 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Alex speaking. It's Kevin Consulting. Oh, I do apologize. Sorry.\n\nI look. I you probably did. It's it's not it's typically not too complex, but sorry. We do you when did you send it through? Travis?\n\nMatt, I didn't see I haven't got anything from a Matt. Okay. Okay. Okay. Yeah.\n\nNo. So how can I help you? Yep. Yep. Yep.\n\nWhat overlay? Okay. That that's okay. Okay. So it's not an S B 03 or two.\n\nOkay. Because I guess the reason why I'm asking is if if it's coastal, I mean, on Dacian, we typically there's not much I can help you with, and I'm just trying to be upfront with you, I guess. But F B 01 is something I might be able to help with. So, yes, go for it. Mhmm.\n\nYes. Yes. Okay. Yeah. That's that's pretty typical.\n\nYeah. Yeah. So, typically, the reason why they would say that is because the water but, essentially, what's what you would be doing is pushing water on neighboring properties. So if there's if there's no capacity on your side, then that water that used to come onto yours is now increasing on someone else's. Mhmm.\n\nYeah. Look. You're I see. So you're asking the right questions, first of all. That's that's a much better way of of doing it is actually doing an assessment before you submit.\n\nI guess the the thing for me is depending on what type of advice they're willing to so I wouldn't I wouldn't actually submit a formal application, but I would submit a development advice to Melbourne Water with exactly what you're proposing, which it sounds like you might have. And they should have given you, like, okay. This is the flow level. This is what we wouldn't accept. This is what we would like, just conditions, essentially.\n\nAnd so if if they have given you that, submitting the plans that you've done without changing it isn't gonna change their like, they they generally are quite difficult to deal with, just FYI, unfortunately. And so you would probably be wasting time and money if you submitted, like, formally, I guess, is my without without adhering to their changes. If you submitted us sorry. No. No.\n\nGo for it. Go for it. Yeah. And and they didn't it doesn't say anything about engaging a hydraulic engineer for any I did. Yeah.\n\nThere you go. Yeah. Okay. So that that's so, essentially, what that is what they're saying is that they've they've assessed on their part, which typically isn't a detailed assessment. It's more of a just look at at at it, and if you haven't got any setback, they won't accept it.\n\nAnd they've come back and they've just said, you know, a pretty standard. This is what you have. The good thing about an extension is you don't have to worry about access or driving through anything unsafe. So that typically is the same hurdle that stops developments from occurring. And because it's just an extension, it's typically not as much of a concern.\n\nSo realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it. But the way that I prefer to do it instead of me going straight into coding invoice, you know, all that stuff is if you sent me through your plans and sent through the correspondence with Melbourne Water, I can have a look at it and just say, look, it my gut is that there's no way this will get we'll we'll be able to change anything on this, and it might be better to accept what Melbourne Water's recommended or that maybe there is something we can do. Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which is is always a bit of a chicken and egg kind of scenario. So, yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential. This has potential and then, yeah, I guess, come back to you.\n\nDo you know how much of the overlay is over your site? Yeah. Is it is it the whole site or yeah. Okay. So, I mean, sometimes the overlay only hits one corner of the site, and so it gives makes it easier for me to say, oh, okay.\n\nYeah. So that that's probably why they've also said you can't build two. Have they given you any look. If you did this type of setback, we'd be happy, or have they just said, okay. Okay.\n\nInteresting. Well, I'm surprised they well, and they're in the overlay as well. They should have been referred. Or although although sorry. Is is their extension less than 20 square meters?\n\nIf it's less than 20 square meters, I don't think you will get referred. So less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it. Well, sorry. It it it typically isn't referred because it's such a small extension. So maybe it is worth try look.\n\nI mean, they they might sometimes Melbourne Water can pick a hill and to die on. So, unfortunately, you might be that hill. But we're so I can't, yes, I guess, yeah, tell you otherwise. But realistically, if it is less than twenty twenty square meters, there's the actual impact is pretty negligible. So I you're you're in a bit of a, yeah, half dozen one lane, dozen the other.\n\nLook. Some send through the stuff, but if you just send it through via an email instead of going through the form, that would that's that will come straight to me anyway. I can have a look at it and give you a little bit of a my gut feel. And then and then maybe we can try to, you know, make a plan to move forward. No.\n\nNo worries at all. No worries at all, Matt. No. Yeah. Yeah.\n\nI'll I'll look it out for you, and, yeah, I'll get back to you as soon as I can. Look. It might be Monday that I'll get back to you. Awesome. So if if you just send it to admin@swmconsulting dot com dot a u, that comes straight to me.\n\nPretty. Thank you. No. No worries at all. Alright.\n\nCheers. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.037024177610874176},{"text":"Alex speaking.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.02980454545468092},{"text":"It's Kevin Consulting.","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.053489221880833306},{"text":"Oh, I do apologize.","start":18.735,"end":19.955,"sentiment":"neutral","sentiment_score":-0.1322108991444111},{"text":"Sorry.","start":20.095001,"end":20.595001,"sentiment":"neutral","sentiment_score":-0.13204464316368103}],"sentiment":"neutral","sentiment_score":-0.03670793687078086,"num_words":11,"start":1.04,"end":20.595001},{"sentences":[{"text":"I look.","start":22.335,"end":23.215,"sentiment":"neutral","sentiment_score":-0.07985274121165276},{"text":"I you probably did.","start":23.215,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.08337736129760742},{"text":"It's it's not it's typically not too complex, but sorry.","start":25.375,"end":31.03,"sentiment":"neutral","sentiment_score":-0.09518315941095352},{"text":"We do you when did you send it through?","start":31.03,"end":34.01,"sentiment":"neutral","sentiment_score":-0.009577835806541972},{"text":"Travis?","start":37.03,"end":37.53,"sentiment":"neutral","sentiment_score":-0.007939187809824944}],"sentiment":"neutral","sentiment_score":-0.05919947045353743,"num_words":26,"start":22.335,"end":37.53},{"sentences":[{"text":"Matt, I didn't see I haven't got anything from a 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you?","start":52.045,"end":53.585,"sentiment":"neutral","sentiment_score":0.045476951325933136},{"text":"Yep.","start":58.765,"end":59.07,"sentiment":"neutral","sentiment_score":0.01902378723025322},{"text":"Yep.","start":61.55,"end":62.05,"sentiment":"neutral","sentiment_score":0.006632235832512379},{"text":"Yep.","start":63.309998,"end":63.809998,"sentiment":"neutral","sentiment_score":0.010193731635808945}],"sentiment":"neutral","sentiment_score":0.027513009402900933,"num_words":10,"start":51.805,"end":63.809998},{"sentences":[{"text":"What overlay?","start":64.75,"end":65.65,"sentiment":"neutral","sentiment_score":0.00296273035928607},{"text":"Okay.","start":69.07,"end":69.57,"sentiment":"neutral","sentiment_score":0.027617942541837692},{"text":"That that's okay.","start":69.87,"end":70.75,"sentiment":"neutral","sentiment_score":0.02417566378911336},{"text":"Okay.","start":70.75,"end":70.99,"sentiment":"neutral","sentiment_score":-0.019996292889118195},{"text":"So it's not an S B 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setback, they won't accept it.","start":261.53,"end":266.055,"sentiment":"neutral","sentiment_score":-0.2507253232456389}],"sentiment":"neutral","sentiment_score":-0.15762932045275674,"num_words":51,"start":251.91501,"end":266.055},{"sentences":[{"text":"And they've come back and they've just said, you know, a pretty standard.","start":267.01498,"end":270.555,"sentiment":"neutral","sentiment_score":0.09287417508088626},{"text":"This is what you have.","start":270.775,"end":271.815,"sentiment":"neutral","sentiment_score":0.29310378432273865},{"text":"The good thing about an extension is you don't have to worry about access or driving through anything unsafe.","start":271.815,"end":277.51498,"sentiment":"positive","sentiment_score":0.5131009613212786},{"text":"So that typically is the same hurdle that stops developments from occurring.","start":278.13498,"end":284.39,"sentiment":"neutral","sentiment_score":-0.08163943017522494},{"text":"And because it's just an extension, it's typically not as much of a concern.","start":284.39,"end":288.49,"sentiment":"neutral","sentiment_score":0.006117683436189379}],"sentiment":"neutral","sentiment_score":0.1829805693456105,"num_words":63,"start":267.01498,"end":288.49},{"sentences":[{"text":"So realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it.","start":290.07,"end":298.985,"sentiment":"neutral","sentiment_score":0.17372473494874108},{"text":"But the way that I prefer to do it instead of me going straight into coding invoice, you know, all that stuff is if you sent me through your plans and sent through the correspondence with Melbourne Water, I can have a look at it and just say, look, it my gut is that there's no way this will get we'll we'll be able to change anything on this, and it might be better to accept what Melbourne Water's recommended or that maybe there is something we can do.","start":299.04498,"end":327.975,"sentiment":"neutral","sentiment_score":-0.044768886745310904},{"text":"Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which is is always a bit of a chicken and egg kind of scenario.","start":327.975,"end":338.215,"sentiment":"negative","sentiment_score":-0.3360641392714837},{"text":"So, yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential.","start":338.215,"end":347.36002,"sentiment":"neutral","sentiment_score":-0.08440394242925028},{"text":"This has potential and then, yeah, I guess, come back to you.","start":347.5,"end":351.28,"sentiment":"neutral","sentiment_score":0.04181453833977381}],"sentiment":"neutral","sentiment_score":-0.078251707509322,"num_words":184,"start":290.07,"end":351.28},{"sentences":[{"text":"Do you know how much of the overlay is over your site?","start":351.58002,"end":354.195,"sentiment":"neutral","sentiment_score":0.00014085419631252685},{"text":"Yeah.","start":358.275,"end":358.775,"sentiment":"neutral","sentiment_score":-0.0171505194157362},{"text":"Is it is it the whole site or yeah.","start":360.435,"end":363.635,"sentiment":"neutral","sentiment_score":-0.13885624230735832},{"text":"Okay.","start":363.635,"end":364.035,"sentiment":"neutral","sentiment_score":-0.004869746044278145},{"text":"So, I mean, sometimes the overlay only hits one corner of the site, and so it gives makes it easier for me to say, oh, okay.","start":364.035,"end":371.75,"sentiment":"neutral","sentiment_score":-0.07855302983751664}],"sentiment":"neutral","sentiment_score":-0.06760030554379431,"num_words":49,"start":351.58002,"end":371.75},{"sentences":[{"text":"Yeah.","start":371.75,"end":372.25,"sentiment":"neutral","sentiment_score":-0.00681600347161293},{"text":"So that that's probably why they've also said you can't build two.","start":372.38998,"end":375.93,"sentiment":"neutral","sentiment_score":-0.08156097307801247},{"text":"Have they given you any look.","start":376.71,"end":378.31,"sentiment":"neutral","sentiment_score":-0.041278824831048645},{"text":"If you did this type of setback, we'd be happy, or have they just said, okay.","start":378.31,"end":382.97,"sentiment":"neutral","sentiment_score":-0.08619683678261936},{"text":"Okay.","start":402.85,"end":403.35,"sentiment":"neutral","sentiment_score":-0.03929875418543816}],"sentiment":"neutral","sentiment_score":-0.07365746589170562,"num_words":36,"start":371.75,"end":403.35},{"sentences":[{"text":"Interesting.","start":410.415,"end":410.915,"sentiment":"neutral","sentiment_score":0.020523233339190483},{"text":"Well, I'm surprised they well, and they're in the overlay as well.","start":426.33,"end":430.66998,"sentiment":"neutral","sentiment_score":-0.031618320072690644},{"text":"They should have been referred.","start":432.88998,"end":434.19,"sentiment":"neutral","sentiment_score":0.035145172476768495},{"text":"Or although although sorry.","start":436.515,"end":439.49503,"sentiment":"neutral","sentiment_score":-0.0634373165667057},{"text":"Is is their extension less than 20 square meters?","start":439.795,"end":442.61502,"sentiment":"neutral","sentiment_score":-0.027079069159097142}],"sentiment":"neutral","sentiment_score":-0.021955859156385545,"num_words":31,"start":410.415,"end":442.61502},{"sentences":[{"text":"If it's less than 20 square meters, I don't think you will get referred.","start":449.88998,"end":453.03,"sentiment":"neutral","sentiment_score":-0.07676065659948758},{"text":"So less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it.","start":454.16998,"end":463.815,"sentiment":"neutral","sentiment_score":0.04312711022794247},{"text":"Well, sorry.","start":465.415,"end":465.975,"sentiment":"neutral","sentiment_score":-0.02089365478605032},{"text":"It it it typically isn't referred because it's such a small extension.","start":465.975,"end":470.635,"sentiment":"neutral","sentiment_score":-0.00624838238582015},{"text":"So maybe it is worth try look.","start":472.695,"end":474.695,"sentiment":"neutral","sentiment_score":0.030118267983198166}],"sentiment":"neutral","sentiment_score":0.0009230750975972516,"num_words":59,"start":449.88998,"end":474.695},{"sentences":[{"text":"I mean, they they might sometimes Melbourne Water can pick a hill and to die on.","start":474.695,"end":479.61,"sentiment":"neutral","sentiment_score":-0.0393578369403258},{"text":"So, unfortunately, you might be that hill.","start":480.15,"end":482.81,"sentiment":"neutral","sentiment_score":-0.12948627982820785},{"text":"But we're so I can't, yes, I guess, yeah, tell you otherwise.","start":484.15,"end":488.825,"sentiment":"neutral","sentiment_score":-0.10314169401923816},{"text":"But realistically, if it is less than twenty twenty square meters, there's the actual impact is pretty negligible.","start":488.965,"end":496.825,"sentiment":"neutral","sentiment_score":-0.16140243783593178},{"text":"So I you're you're in a bit of a, yeah, half dozen one lane, dozen the other.","start":499.445,"end":506.68997,"sentiment":"neutral","sentiment_score":-0.05876217957805185}],"sentiment":"neutral","sentiment_score":-0.09540043731353112,"num_words":70,"start":474.695,"end":506.68997},{"sentences":[{"text":"Look.","start":510.18997,"end":510.68997,"sentiment":"neutral","sentiment_score":-0.0145244924351573},{"text":"Some send through the stuff, but if you just send it through via an email instead of going through the form, that would that's that will come straight to me anyway.","start":511.78998,"end":518.67,"sentiment":"neutral","sentiment_score":-0.01078698882502654},{"text":"I can have a look at it and give you a little bit of a my gut feel.","start":518.67,"end":522.635,"sentiment":"neutral","sentiment_score":0.09499588360389073},{"text":"And then and then maybe we can try to, you know, make a plan to move forward.","start":524.135,"end":529.835,"sentiment":"neutral","sentiment_score":0.07988507695057813},{"text":"No.","start":533.83,"end":533.95,"sentiment":"neutral","sentiment_score":0.04787442833185196}],"sentiment":"neutral","sentiment_score":0.04069008081398137,"num_words":68,"start":510.18997,"end":533.95},{"sentences":[{"text":"No worries at all.","start":533.95,"end":534.71,"sentiment":"neutral","sentiment_score":-0.04878095118328929},{"text":"No worries at all, Matt.","start":534.71,"end":535.51,"sentiment":"neutral","sentiment_score":0.03281369060277939},{"text":"No.","start":535.51,"end":535.75,"sentiment":"neutral","sentiment_score":0.009560385718941689},{"text":"Yeah.","start":535.75,"end":536.25,"sentiment":"neutral","sentiment_score":0.05138903856277466},{"text":"Yeah.","start":536.47003,"end":536.87,"sentiment":"neutral","sentiment_score":0.08180724084377289}],"sentiment":"neutral","sentiment_score":0.009308442783852419,"num_words":12,"start":533.95,"end":536.87},{"sentences":[{"text":"I'll I'll look it out for you, and, yeah, I'll get back to you as soon as I can.","start":536.87,"end":539.99,"sentiment":"neutral","sentiment_score":0.11974097945188221},{"text":"Look.","start":539.99,"end":540.15,"sentiment":"neutral","sentiment_score":0.06111126393079758},{"text":"It might be Monday that I'll get back to you.","start":540.15,"end":542.09,"sentiment":"neutral","sentiment_score":0.07012388855218887},{"text":"Awesome.","start":543.43,"end":543.93,"sentiment":"positive","sentiment_score":0.48621153831481934},{"text":"So if if you just send it to admin@swmconsulting dot com dot a u, that comes straight to me.","start":546.275,"end":557.015,"sentiment":"neutral","sentiment_score":0.14399033059415065}],"sentiment":"neutral","sentiment_score":0.1251891315728426,"num_words":50,"start":536.87,"end":557.015},{"sentences":[{"text":"Pretty.","start":558.835,"end":559.335,"sentiment":"positive","sentiment_score":0.33476337790489197},{"text":"Thank you.","start":560.435,"end":561.335,"sentiment":"positive","sentiment_score":0.7839255928993225},{"text":"No.","start":562.8989,"end":563.05896,"sentiment":"neutral","sentiment_score":0.270476758480072},{"text":"No worries at all.","start":563.05896,"end":563.699,"sentiment":"neutral","sentiment_score":0.25413305312395096},{"text":"Alright.","start":563.699,"end":564.019,"sentiment":"positive","sentiment_score":0.4360851049423218}],"sentiment":"positive","sentiment_score":0.4028565155135261,"num_words":9,"start":558.835,"end":564.019},{"sentences":[{"text":"Cheers.","start":564.019,"end":564.3389,"sentiment":"positive","sentiment_score":0.6639344692230225},{"text":"Have a good one.","start":564.3389,"end":565.15894,"sentiment":"positive","sentiment_score":0.6981601119041443},{"text":"Bye.","start":565.93896,"end":566.43896,"sentiment":"neutral","sentiment_score":-0.08908230066299438}],"sentiment":"positive","sentiment_score":0.5612487693627676,"num_words":6,"start":564.019,"end":566.43896}]}}]},{"alternatives":[{"transcript":"Oh, hi, Alex. My name is Matt Ferragamo. I'm just giving you a quick buzz. I submitted some information request for a quote yesterday or the day before. Just following up. I'm not a 100% sure I did the form right. So I was just It would have been on Wednesday, I think. Matt. That's absolutely on me, not on not on you. I I thought I filled the form in right, but I wasn't a 100% sure. That's so we are planning a renovation, a little extension in Saint Kilda East, and we're in a flood overlay. We're looking to go to it's the S B 01. Does that sound right to you? I I don't think so. Okay. Amazing. So we're in sort of the concept stage. We submitted to Melbourne Water for some pre advice pre application advice. They've said that because of the overlay that we're in, they wouldn't support the extension going to the boundary. Yeah. Because of the flat overlay, we're sort of looking at is that pretty typical? Right. Got it. Okay. Fair enough. Our our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application. Okay. Yeah. Okay. Yeah. Yeah. Yeah. Got it. Yeah. Yeah. Yeah. Yeah. They they sort of gave us some really vague oh, sorry? They gave us some really vague advice. They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it. Yeah. It did. Yeah. So they said, we suggest you, yeah, engage a hydraulic engineer. Yep. Okay. Yep. Mhmm. Yep. Yep. Yeah. Yep. Yeah. How much it's over our site? Oh, I'm not sure. I I think we're smack bang in yeah. I think so. Yeah. No. I think we're smack bang in the middle. Yeah. No. They just said maintain the setback. I think our sticking point is is and I know it's not always life for life, but there's two properties that are sort of within 30 meters of us, and one specifically has got lower finished floor levels than us. And they've been approved for the exact same sort of extension that we're looking to do just with the conditions that they maintain that floor level, but that one didn't even get referred to Melbourne Water. So I think my my I just you know? And, again, I think I think that you're right. It's a chicken and egg sort of situation where do we get this advice now when it might not ever get referred to Melbourne Water, or is there something in the middle that we can do? Or yeah. Yeah. Yeah. Okay. So that's probably an anomaly that they weren't? Yeah. Yes. And I think the others too. Yeah. Right. Okay. Right. Yeah. Okay. Yeah. Yep. Yep. Yeah. Yeah. I know. I know. Yeah. Okay. Yeah. Yeah. That that sounds perfect. I might do that. Thank you so much for that. I really appreciate it. Yeah. That's fine. That's no problems. What's what's the best email address for you? Consulting. Yep. No problem. Yep. Perfect. I will send that off right now. Thanks so much, Alex. I appreciate your time. Thanks. 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hi, Alex. My name is Matt Ferragamo. I'm just giving you a quick buzz. I submitted some information request for a quote yesterday or the day before. Just following up.\n\nI'm not a 100% sure I did the form right. So I was just It would have been on Wednesday, I think. Matt. That's absolutely on me, not on not on you. I I thought I filled the form in right, but I wasn't a 100% sure.\n\nThat's so we are planning a renovation, a little extension in Saint Kilda East, and we're in a flood overlay. We're looking to go to it's the S B 01. Does that sound right to you? I I don't think so. Okay.\n\nAmazing. So we're in sort of the concept stage. We submitted to Melbourne Water for some pre advice pre application advice. They've said that because of the overlay that we're in, they wouldn't support the extension going to the boundary. Yeah.\n\nBecause of the flat overlay, we're sort of looking at is that pretty typical? Right. Got it. Okay. Fair enough.\n\nOur our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application. Okay. Yeah.\n\nOkay. Yeah. Yeah. Yeah. Got it.\n\nYeah. Yeah. Yeah. Yeah. They they sort of gave us some really vague oh, sorry?\n\nThey gave us some really vague advice. They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it. Yeah. It did. Yeah.\n\nSo they said, we suggest you, yeah, engage a hydraulic engineer. Yep. Okay. Yep. Mhmm.\n\nYep. Yep. Yeah. Yep. Yeah.\n\nHow much it's over our site? Oh, I'm not sure. I I think we're smack bang in yeah. I think so. Yeah.\n\nNo. I think we're smack bang in the middle. Yeah. No. They just said maintain the setback.\n\nI think our sticking point is is and I know it's not always life for life, but there's two properties that are sort of within 30 meters of us, and one specifically has got lower finished floor levels than us. And they've been approved for the exact same sort of extension that we're looking to do just with the conditions that they maintain that floor level, but that one didn't even get referred to Melbourne Water. So I think my my I just you know? And, again, I think I think that you're right. It's a chicken and egg sort of situation where do we get this advice now when it might not ever get referred to Melbourne Water, or is there something in the middle that we can do?\n\nOr yeah. Yeah. Yeah. Okay. So that's probably an anomaly that they weren't?\n\nYeah. Yes. And I think the others too. Yeah. Right.\n\nOkay. Right. Yeah. Okay. Yeah.\n\nYep. Yep. Yeah. Yeah. I know.\n\nI know. Yeah. Okay. Yeah. Yeah.\n\nThat that sounds perfect. I might do that. Thank you so much for that. I really appreciate it. Yeah.\n\nThat's fine. That's no problems. What's what's the best email address for you? Consulting. Yep.\n\nNo problem. Yep. Perfect. I will send that off right now. Thanks so much, Alex.\n\nI appreciate your time. Thanks. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi, Alex.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.09485520422458649},{"text":"My name is Matt Ferragamo.","start":4.48,"end":5.62,"sentiment":"neutral","sentiment_score":0.08818378746509552},{"text":"I'm just giving you a quick buzz.","start":5.8399997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.11051465145179204},{"text":"I submitted some information request for a quote yesterday or the day before.","start":7.7599998,"end":13.299999,"sentiment":"neutral","sentiment_score":0.07226652652025223},{"text":"Just following up.","start":14.365,"end":15.245,"sentiment":"neutral","sentiment_score":0.04130065937836965}],"sentiment":"neutral","sentiment_score":0.08265980429226352,"num_words":31,"start":3.6799998,"end":15.245},{"sentences":[{"text":"I'm not a 100% sure I did the form right.","start":15.245,"end":18.205,"sentiment":"neutral","sentiment_score":-0.1515054687857628},{"text":"So I was just It would have been on Wednesday, I think.","start":18.205,"end":36.27,"sentiment":"neutral","sentiment_score":-0.039107734647889934},{"text":"Matt.","start":38.65,"end":39.15,"sentiment":"neutral","sentiment_score":-0.037372954189777374},{"text":"That's absolutely on me, not on not on you.","start":43.425,"end":46.305,"sentiment":"negative","sentiment_score":-0.5054106050067477},{"text":"I I thought I filled the form in right, but I wasn't a 100% sure.","start":46.305,"end":49.765,"sentiment":"neutral","sentiment_score":-0.11388330807288488}],"sentiment":"neutral","sentiment_score":-0.1761418196590657,"num_words":47,"start":15.245,"end":49.765},{"sentences":[{"text":"That's so we are planning a renovation, a little extension in Saint Kilda East, and we're in a flood overlay.","start":51.184998,"end":62.74,"sentiment":"neutral","sentiment_score":0.014942994248121977},{"text":"We're looking to go to it's the S B 01.","start":64.32,"end":68.325,"sentiment":"neutral","sentiment_score":0.00312502037268132},{"text":"Does that sound right to you?","start":68.325,"end":70.105,"sentiment":"neutral","sentiment_score":0.027454192905376356},{"text":"I I don't think so.","start":71.685,"end":74.505,"sentiment":"neutral","sentiment_score":-0.11551315784454345},{"text":"Okay.","start":90.07,"end":90.47,"sentiment":"neutral","sentiment_score":0.161780446767807}],"sentiment":"neutral","sentiment_score":0.0018821405634904902,"num_words":42,"start":51.184998,"end":90.47},{"sentences":[{"text":"Amazing.","start":90.47,"end":90.97,"sentiment":"positive","sentiment_score":0.48735374212265015},{"text":"So we're in sort of the concept stage.","start":91.924995,"end":94.424995,"sentiment":"neutral","sentiment_score":0.09219120163470507},{"text":"We submitted to Melbourne Water for some pre advice pre application advice.","start":95.125,"end":100.905,"sentiment":"neutral","sentiment_score":0.014262589315573374},{"text":"They've said that because of the overlay that we're in, they wouldn't support the extension going to the boundary.","start":102.325,"end":110.82,"sentiment":"neutral","sentiment_score":-0.1080606811140713},{"text":"Yeah.","start":112.56,"end":112.72,"sentiment":"neutral","sentiment_score":-0.01934449002146721}],"sentiment":"neutral","sentiment_score":-0.016499097663454892,"num_words":41,"start":90.47,"end":112.72},{"sentences":[{"text":"Because of the flat overlay, we're sort of looking at is that pretty typical?","start":112.72,"end":118.5,"sentiment":"neutral","sentiment_score":-0.040923379361629486},{"text":"Right.","start":129.365,"end":129.865,"sentiment":"neutral","sentiment_score":-0.09197594225406648},{"text":"Got it.","start":137.13,"end":137.69,"sentiment":"neutral","sentiment_score":-0.035242422483861446},{"text":"Okay.","start":137.69,"end":138.19,"sentiment":"neutral","sentiment_score":0.04545960947871208},{"text":"Fair enough.","start":139.05,"end":139.85,"sentiment":"neutral","sentiment_score":0.0904834121465683}],"sentiment":"neutral","sentiment_score":-0.025448083225637675,"num_words":20,"start":112.72,"end":139.85},{"sentences":[{"text":"Our our architect has sort of said, look.","start":139.85,"end":141.77,"sentiment":"neutral","sentiment_score":0.09892565803602338},{"text":"We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after and then engage a hydraulic engineer.","start":141.77,"end":153.92499,"sentiment":"neutral","sentiment_score":0.09115752042271197},{"text":"I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application.","start":154.385,"end":165.1,"sentiment":"neutral","sentiment_score":0.12215584697145404},{"text":"Okay.","start":185.965,"end":186.465,"sentiment":"neutral","sentiment_score":0.0480668842792511},{"text":"Yeah.","start":213.15999,"end":213.31999,"sentiment":"neutral","sentiment_score":-0.13075637817382812}],"sentiment":"neutral","sentiment_score":0.10209199165304501,"num_words":75,"start":139.85,"end":213.31999},{"sentences":[{"text":"Okay.","start":213.31999,"end":213.81999,"sentiment":"neutral","sentiment_score":-0.13493099808692932},{"text":"Yeah.","start":214.68,"end":214.84,"sentiment":"neutral","sentiment_score":-0.2922176718711853},{"text":"Yeah.","start":214.84,"end":215.08,"sentiment":"neutral","sentiment_score":-0.29372602701187134},{"text":"Yeah.","start":215.08,"end":215.58,"sentiment":"neutral","sentiment_score":-0.3219311237335205},{"text":"Got it.","start":221.23999,"end":221.9,"sentiment":"neutral","sentiment_score":-0.23711977154016495}],"sentiment":"neutral","sentiment_score":-0.25284089396397275,"num_words":6,"start":213.31999,"end":221.9},{"sentences":[{"text":"Yeah.","start":224.28,"end":224.59999,"sentiment":"neutral","sentiment_score":-0.08199253678321838},{"text":"Yeah.","start":224.59999,"end":224.76,"sentiment":"neutral","sentiment_score":-0.09146123379468918},{"text":"Yeah.","start":224.76,"end":225.26,"sentiment":"neutral","sentiment_score":-0.10421212017536163},{"text":"Yeah.","start":227.765,"end":228.24501,"sentiment":"neutral","sentiment_score":-0.1264830380678177},{"text":"They they sort of gave us some really vague oh, sorry?","start":228.24501,"end":231.145,"sentiment":"neutral","sentiment_score":-0.26942909170280804}],"sentiment":"neutral","sentiment_score":-0.22452459583679835,"num_words":15,"start":224.28,"end":231.145},{"sentences":[{"text":"They gave us some really vague advice.","start":233.285,"end":234.80501,"sentiment":"negative","sentiment_score":-0.43036184140614103},{"text":"They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it.","start":234.80501,"end":242.93,"sentiment":"neutral","sentiment_score":-0.21010568967232338},{"text":"Yeah.","start":243.39,"end":243.89,"sentiment":"neutral","sentiment_score":-0.03608052432537079},{"text":"It did.","start":247.79,"end":248.43,"sentiment":"neutral","sentiment_score":-0.04581126756966114},{"text":"Yeah.","start":248.43,"end":248.59,"sentiment":"neutral","sentiment_score":-0.01923809014260769}],"sentiment":"neutral","sentiment_score":-0.23303302624137015,"num_words":37,"start":233.285,"end":248.59},{"sentences":[{"text":"So they said, we suggest you, yeah, engage a hydraulic engineer.","start":248.59,"end":251.89,"sentiment":"neutral","sentiment_score":-0.021188143725422295},{"text":"Yep.","start":265.935,"end":266.095,"sentiment":"neutral","sentiment_score":0.024442395195364952},{"text":"Okay.","start":266.095,"end":266.595,"sentiment":"neutral","sentiment_score":0.05942894518375397},{"text":"Yep.","start":278.1,"end":278.6,"sentiment":"neutral","sentiment_score":0.18414752185344696},{"text":"Mhmm.","start":309.61,"end":310.11,"sentiment":"neutral","sentiment_score":0.046409234404563904}],"sentiment":"neutral","sentiment_score":0.0054239010438323024,"num_words":15,"start":248.59,"end":310.11},{"sentences":[{"text":"Yep.","start":321.525,"end":322.025,"sentiment":"neutral","sentiment_score":-0.04789361357688904},{"text":"Yep.","start":324.885,"end":325.385,"sentiment":"neutral","sentiment_score":-0.03952408209443092},{"text":"Yeah.","start":335.11,"end":335.59,"sentiment":"neutral","sentiment_score":-0.1852076351642609},{"text":"Yep.","start":335.59,"end":336.09,"sentiment":"neutral","sentiment_score":-0.2334606647491455},{"text":"Yeah.","start":338.22998,"end":338.72998,"sentiment":"neutral","sentiment_score":-0.12714481353759766}],"sentiment":"neutral","sentiment_score":-0.1266461618244648,"num_words":5,"start":321.525,"end":338.72998},{"sentences":[{"text":"How much it's over our site?","start":356.07,"end":357.85,"sentiment":"neutral","sentiment_score":-0.005099472667401035},{"text":"Oh, I'm not sure.","start":359.35,"end":360.31,"sentiment":"neutral","sentiment_score":-0.08966111484915018},{"text":"I I think we're smack bang in yeah.","start":360.31,"end":362.31,"sentiment":"neutral","sentiment_score":-0.1363510526716709},{"text":"I think so.","start":362.31,"end":363.13,"sentiment":"neutral","sentiment_score":-0.04389883577823639},{"text":"Yeah.","start":364.39,"end":364.89,"sentiment":"neutral","sentiment_score":-0.010825122706592085}],"sentiment":"neutral","sentiment_score":-0.07375324303707616,"num_words":22,"start":356.07,"end":364.89},{"sentences":[{"text":"No.","start":368.595,"end":368.83502,"sentiment":"neutral","sentiment_score":-0.21489295363426208},{"text":"I think we're smack bang in the middle.","start":368.83502,"end":370.61502,"sentiment":"neutral","sentiment_score":-0.16921103466302156},{"text":"Yeah.","start":372.035,"end":372.535,"sentiment":"neutral","sentiment_score":-0.01244259998202324},{"text":"No.","start":381.25,"end":381.73,"sentiment":"neutral","sentiment_score":-0.12025414407253264},{"text":"They just said maintain the setback.","start":381.73,"end":383.43,"sentiment":"neutral","sentiment_score":-0.09766755998134613}],"sentiment":"neutral","sentiment_score":-0.13454607852241574,"num_words":17,"start":368.595,"end":383.43},{"sentences":[{"text":"I think our sticking point is is and I know it's not always life for life, but there's two properties that are sort of within 30 meters of us, and one specifically has got lower finished floor levels than us.","start":383.49002,"end":397.405,"sentiment":"neutral","sentiment_score":-0.07689699693582952},{"text":"And they've been approved for the exact same sort of extension that we're looking to do just with the conditions that they maintain that floor level, but that one didn't even get referred to Melbourne Water.","start":397.785,"end":408.92502,"sentiment":"neutral","sentiment_score":-0.047778960252698094},{"text":"So I think my my I just you know?","start":410.08,"end":413.36,"sentiment":"neutral","sentiment_score":-0.032021942651934095},{"text":"And, again, I think I think that you're right.","start":413.36,"end":414.8,"sentiment":"neutral","sentiment_score":-0.017251939409308963},{"text":"It's a chicken and egg sort of situation where do we get this advice now when it might not ever get referred to Melbourne Water, or is there something in the middle that we can do?","start":414.8,"end":424.96,"sentiment":"neutral","sentiment_score":-0.2138892047935062}],"sentiment":"neutral","sentiment_score":-0.09953383659729018,"num_words":130,"start":383.49002,"end":424.96},{"sentences":[{"text":"Or yeah.","start":424.96,"end":426.715,"sentiment":"neutral","sentiment_score":-0.08961601927876472},{"text":"Yeah.","start":434.215,"end":434.615,"sentiment":"neutral","sentiment_score":0.002108372747898102},{"text":"Yeah.","start":434.615,"end":434.855,"sentiment":"neutral","sentiment_score":-0.0017539672553539276},{"text":"Okay.","start":434.855,"end":435.095,"sentiment":"neutral","sentiment_score":-0.012549676932394505},{"text":"So that's probably an anomaly that they weren't?","start":435.095,"end":437.275,"sentiment":"neutral","sentiment_score":-0.09876130148768425}],"sentiment":"neutral","sentiment_score":-0.07550136322298875,"num_words":13,"start":424.96,"end":437.275},{"sentences":[{"text":"Yeah.","start":439.975,"end":440.4,"sentiment":"neutral","sentiment_score":-0.019897006452083588},{"text":"Yes.","start":443.36,"end":443.84,"sentiment":"neutral","sentiment_score":0.025049302726984024},{"text":"And I think the others 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know.","start":506.16,"end":506.82,"sentiment":"neutral","sentiment_score":-0.04719127155840397}],"sentiment":"neutral","sentiment_score":-0.037955810548737645,"num_words":6,"start":479.84998,"end":506.82},{"sentences":[{"text":"I know.","start":506.96,"end":507.62,"sentiment":"neutral","sentiment_score":-0.027840426191687584},{"text":"Yeah.","start":513.555,"end":514.055,"sentiment":"neutral","sentiment_score":-0.009419078938663006},{"text":"Okay.","start":518.915,"end":519.315,"sentiment":"neutral","sentiment_score":0.06855277717113495},{"text":"Yeah.","start":519.315,"end":519.815,"sentiment":"neutral","sentiment_score":0.0979430228471756},{"text":"Yeah.","start":530.14,"end":530.46,"sentiment":"neutral","sentiment_score":0.16813422739505768}],"sentiment":"neutral","sentiment_score":0.04492168268188834,"num_words":6,"start":506.96,"end":530.46},{"sentences":[{"text":"That that sounds perfect.","start":530.46,"end":531.66003,"sentiment":"positive","sentiment_score":0.47018761187791824},{"text":"I might do that.","start":531.66003,"end":532.38,"sentiment":"positive","sentiment_score":0.4158960357308388},{"text":"Thank you so much for that.","start":532.38,"end":533.26,"sentiment":"positive","sentiment_score":0.5576916734377543},{"text":"I really appreciate it.","start":533.26,"end":534.48,"sentiment":"neutral","sentiment_score":0.1949421400204301},{"text":"Yeah.","start":541.91504,"end":542.155,"sentiment":"neutral","sentiment_score":0.13263291120529175}],"sentiment":"positive","sentiment_score":0.4106782159130824,"num_words":19,"start":530.46,"end":542.155},{"sentences":[{"text":"That's fine.","start":542.155,"end":542.79504,"sentiment":"neutral","sentiment_score":0.23752668499946594},{"text":"That's no problems.","start":542.79504,"end":543.775,"sentiment":"positive","sentiment_score":0.344670703013738},{"text":"What's what's the best email address for you?","start":543.835,"end":546.17505,"sentiment":"neutral","sentiment_score":0.1295622680336237},{"text":"Consulting.","start":551.195,"end":551.695,"sentiment":"neutral","sentiment_score":0.09103283286094666},{"text":"Yep.","start":552.55505,"end":553.05505,"sentiment":"neutral","sentiment_score":0.12516185641288757}],"sentiment":"neutral","sentiment_score":0.18411722083886464,"num_words":15,"start":542.155,"end":553.05505},{"sentences":[{"text":"No problem.","start":553.11505,"end":553.775,"sentiment":"neutral","sentiment_score":0.19155194610357285},{"text":"Yep.","start":554.82,"end":555.32,"sentiment":"neutral","sentiment_score":0.2128129601478577},{"text":"Perfect.","start":557.54,"end":558.04,"sentiment":"positive","sentiment_score":0.5311073064804077},{"text":"I will send that off right now.","start":558.26,"end":560.2,"sentiment":"neutral","sentiment_score":0.2505524009466171},{"text":"Thanks so much, Alex.","start":561.38,"end":562.26,"sentiment":"positive","sentiment_score":0.832065612077713}],"sentiment":"positive","sentiment_score":0.4139435609181722,"num_words":15,"start":553.11505,"end":562.26},{"sentences":[{"text":"I appreciate your time.","start":562.26,"end":563.39996,"sentiment":"positive","sentiment_score":0.6728011518716812},{"text":"Thanks.","start":564.1,"end":564.6,"sentiment":"positive","sentiment_score":0.7533081769943237},{"text":"Bye.","start":564.89996,"end":565.39996,"sentiment":"neutral","sentiment_score":0.3227080702781677}],"sentiment":"positive","sentiment_score":0.6278701424598694,"num_words":6,"start":562.26,"end":565.39996}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello. Alex speaking. It's Kevin Consulting.\n\nChannel 1: Oh, hi, Alex. My name is Matt Ferragamo. I'm just giving you a quick buzz. I submitted some information request for a quote yesterday or the day before. Just following up.\n\nI'm not a 100% sure I did the form right. So I was just\n\nChannel 0: Oh, I do apologize. Sorry. I look. I you probably did. It's it's not it's typically not too complex, but sorry.\n\nWe do you when did you send it through?\n\nChannel 1: It would have been on Wednesday, I think.\n\nChannel 0: Travis?\n\nChannel 1: Matt.\n\nChannel 0: Matt, I didn't see I haven't got anything from a Matt.\n\nChannel 1: That's absolutely on me, not on not on you.\n\nChannel 0: Okay.\n\nChannel 1: I\n\nChannel 0: Okay.\n\nChannel 1: I thought I filled the form in right, but I wasn't a 100% sure. That's\n\nChannel 0: Okay. Yeah. No. So how can I help you?\n\nChannel 1: so we are planning a renovation, a\n\nChannel 0: Yep.\n\nChannel 1: little extension in Saint Kilda East, and we're in\n\nChannel 0: Yep.\n\nChannel 1: a flood overlay.\n\nChannel 0: Yep.\n\nChannel 1: We're looking\n\nChannel 0: What\n\nChannel 1: to go\n\nChannel 0: overlay?\n\nChannel 1: to it's the S B 01. Does that sound\n\nChannel 0: Okay.\n\nChannel 1: right to you?\n\nChannel 0: That that's okay. Okay. So it's not an S\n\nChannel 1: I\n\nChannel 0: B 03 or two.\n\nChannel 1: I don't think so.\n\nChannel 0: Okay. Because I guess the reason why I'm asking is if if it's coastal, I mean, on Dacian, we typically there's not much I can help you with, and I'm just trying to be upfront with you, I guess. But F B 01 is something I might be able to help with. So,\n\nChannel 1: Okay.\n\nChannel 0: yes,\n\nChannel 1: Amazing.\n\nChannel 0: go for it.\n\nChannel 1: So we're in sort of the concept stage.\n\nChannel 0: Mhmm.\n\nChannel 1: We submitted to Melbourne Water for some pre advice pre application\n\nChannel 0: Yes.\n\nChannel 1: advice.\n\nChannel 0: Yes.\n\nChannel 1: They've said that because of the overlay that we're in, they wouldn't support the extension going to the boundary.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. Because of the flat overlay,\n\nChannel 0: Yeah.\n\nChannel 1: we're\n\nChannel 0: That's\n\nChannel 1: sort of\n\nChannel 0: that's\n\nChannel 1: looking\n\nChannel 0: pretty\n\nChannel 1: at\n\nChannel 0: typical.\n\nChannel 1: is that pretty typical?\n\nChannel 0: Yeah. Yeah. So, typically, the reason why they would say that is because the water but, essentially, what's what you would be doing is pushing water on neighboring properties. So if\n\nChannel 1: Right.\n\nChannel 0: there's if there's no capacity on your side, then that water that used to come onto yours is now increasing on someone else's.\n\nChannel 1: Got it. Okay. Fair enough. Our our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after\n\nChannel 0: Mhmm.\n\nChannel 1: and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application.\n\nChannel 0: Yeah. Look. You're I see. So you're asking the right questions, first of all. That's that's a much better way of of doing it is actually doing an assessment before you submit.\n\nI guess the the thing for me is depending on what type of advice they're willing to so I wouldn't I wouldn't actually submit a formal application, but I\n\nChannel 1: Okay.\n\nChannel 0: would submit a development advice to Melbourne Water with exactly what you're proposing, which it sounds like you might have. And they should have given you, like, okay. This is the flow level. This is what we wouldn't accept. This is what we would like, just conditions, essentially.\n\nAnd so if if they have given you that, submitting the plans that you've done without changing it isn't gonna change their like, they they generally are quite difficult to deal with,\n\nChannel 1: Yeah.\n\nChannel 0: just\n\nChannel 1: Okay.\n\nChannel 0: FYI, unfortunately.\n\nChannel 1: Yeah. Yeah. Yeah.\n\nChannel 0: And so you would probably be wasting time and money\n\nChannel 1: Got it.\n\nChannel 0: if you submitted, like, formally, I guess, is\n\nChannel 1: Yeah.\n\nChannel 0: my\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: without without adhering to their changes.\n\nChannel 1: Yeah. They they\n\nChannel 0: If\n\nChannel 1: sort of\n\nChannel 0: you\n\nChannel 1: gave\n\nChannel 0: submitted\n\nChannel 1: us some really\n\nChannel 0: us\n\nChannel 1: vague oh, sorry?\n\nChannel 0: sorry. No. No. Go for it. Go for it.\n\nChannel 1: They gave us some really vague advice. They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: And and they didn't it doesn't say anything about engaging a hydraulic engineer for\n\nChannel 1: It did.\n\nChannel 0: any\n\nChannel 1: Yeah. So they said, we\n\nChannel 0: I\n\nChannel 1: suggest\n\nChannel 0: did.\n\nChannel 1: you, yeah, engage a hydraulic\n\nChannel 0: Yeah.\n\nChannel 1: engineer.\n\nChannel 0: There you go. Yeah. Okay. So that that's so, essentially, what that is what they're saying is that they've they've assessed on their part, which typically isn't a detailed assessment. It's more of a just look at at at it, and if you haven't got any setback, they won't accept it.\n\nChannel 1: Yep. Okay.\n\nChannel 0: And they've come back and they've just said, you know, a pretty standard. This is what you have. The good thing about an extension is you don't have to worry about access or driving through anything unsafe.\n\nChannel 1: Yep.\n\nChannel 0: So that typically is the same hurdle that stops developments from occurring. And because it's just an extension, it's typically not as much of a concern. So realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it. But the way that I prefer to do it instead of me going straight into coding invoice, you know, all that stuff is if you sent me through your plans\n\nChannel 1: Mhmm.\n\nChannel 0: and sent through the correspondence with Melbourne Water, I can have a look at it and just say, look, it my gut is that there's no way this will get we'll we'll be able to change anything on this, and it\n\nChannel 1: Yep.\n\nChannel 0: might be better to accept what Melbourne Water's recommended\n\nChannel 1: Yep.\n\nChannel 0: or that maybe there is something we can do. Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which\n\nChannel 1: Yeah.\n\nChannel 0: is\n\nChannel 1: Yep.\n\nChannel 0: is always a bit of a chicken and egg kind of scenario. So,\n\nChannel 1: Yeah.\n\nChannel 0: yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential. This has potential and then, yeah, I guess, come back to you. Do you know how much of the overlay is over your site?\n\nChannel 1: How much it's over our site?\n\nChannel 0: Yeah.\n\nChannel 1: Oh, I'm not sure. I\n\nChannel 0: Is\n\nChannel 1: I think\n\nChannel 0: it is\n\nChannel 1: we're\n\nChannel 0: it the whole\n\nChannel 1: smack\n\nChannel 0: site\n\nChannel 1: bang\n\nChannel 0: or\n\nChannel 1: in yeah. I think so.\n\nChannel 0: yeah. Okay. So,\n\nChannel 1: Yeah.\n\nChannel 0: I mean, sometimes the overlay only hits one corner of the site, and so it\n\nChannel 1: No.\n\nChannel 0: gives\n\nChannel 1: I\n\nChannel 0: makes\n\nChannel 1: think\n\nChannel 0: it\n\nChannel 1: we're\n\nChannel 0: easier\n\nChannel 1: smack\n\nChannel 0: for\n\nChannel 1: bang\n\nChannel 0: me to say,\n\nChannel 1: in the middle.\n\nChannel 0: oh, okay. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: So that that's probably why they've also said you can't build two. Have they given you any look. If you did this type of setback, we'd be happy, or have they\n\nChannel 1: No.\n\nChannel 0: just said,\n\nChannel 1: They just said maintain\n\nChannel 0: okay.\n\nChannel 1: the setback. I think our sticking point is is and I know it's not always life for life, but there's two properties that are sort of within 30 meters of us, and one specifically has got lower finished floor levels than us. And they've been approved for the exact same sort of extension that we're looking to do\n\nChannel 0: Okay.\n\nChannel 1: just with the conditions that they maintain that floor level, but that one didn't even get referred to Melbourne Water. So I think\n\nChannel 0: Interesting.\n\nChannel 1: my my I just you know? And, again, I think I think that you're right. It's a chicken and egg sort of situation where do we get this advice now when it might not ever get referred to Melbourne Water, or is there something in the middle that we can do? Or yeah.\n\nChannel 0: Well, I'm surprised they well, and they're in the overlay as well. They should have been referred.\n\nChannel 1: Yeah. Yeah. Okay. So that's probably an anomaly that\n\nChannel 0: Or\n\nChannel 1: they weren't?\n\nChannel 0: although although sorry. Is\n\nChannel 1: Yeah.\n\nChannel 0: is their extension less than 20 square meters?\n\nChannel 1: Yes. And I think the others too.\n\nChannel 0: If it's less than 20 square meters, I don't think you will get referred.\n\nChannel 1: Yeah. Right.\n\nChannel 0: So\n\nChannel 1: Okay.\n\nChannel 0: less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it.\n\nChannel 1: Right.\n\nChannel 0: Well, sorry. It it it typically isn't referred\n\nChannel 1: Yeah. Okay. Yeah.\n\nChannel 0: because it's such a small extension. So maybe it is worth try look. I mean, they they might sometimes Melbourne Water can pick a hill and to die on.\n\nChannel 1: Yep.\n\nChannel 0: So,\n\nChannel 1: Yep.\n\nChannel 0: unfortunately, you might be that hill.\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: But we're so I can't, yes, I guess, yeah, tell you otherwise. But realistically, if it is less than twenty twenty square meters, there's the actual impact is pretty negligible. So I you're you're in a bit of a, yeah, half dozen one lane, dozen the\n\nChannel 1: I\n\nChannel 0: other.\n\nChannel 1: know. I know.\n\nChannel 0: Look. Some send through the stuff, but if you just\n\nChannel 1: Yeah.\n\nChannel 0: send it through via an email instead of going through the form, that would that's that will come straight to me anyway. I can\n\nChannel 1: Okay.\n\nChannel 0: have a look at\n\nChannel 1: Yeah.\n\nChannel 0: it and give you a little bit of a my gut feel. And then and then maybe we can try to, you know, make a plan to move forward.\n\nChannel 1: Yeah. That that sounds perfect. I might do that. Thank you so much for that. I really appreciate\n\nChannel 0: No. No\n\nChannel 1: it.\n\nChannel 0: worries at all. No worries at all, Matt. No. Yeah. Yeah.\n\nI'll I'll look it out for you, and, yeah, I'll get back to you as soon as I can. Look. It might be Monday that I'll get back to you.\n\nChannel 1: Yeah. That's fine. That's no problems.\n\nChannel 0: Awesome.\n\nChannel 1: What's what's the best email address for you?\n\nChannel 0: So if if you just send it to admin@swmconsulting\n\nChannel 1: Consulting. Yep. No problem.\n\nChannel 0: dot com dot a u,\n\nChannel 1: Yep.\n\nChannel 0: that comes straight to me.\n\nChannel 1: Perfect. I will send\n\nChannel 0: Pretty.\n\nChannel 1: that off right now.\n\nChannel 0: Thank you.\n\nChannel 1: Thanks so much, Alex. I appreciate your\n\nChannel 0: No.\n\nChannel 1: time.\n\nChannel 0: No worries at all. Alright. Cheers.\n\nChannel 1: Thanks.\n\nChannel 0: Have a good one.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.04,"end":1.4399999,"sentiment":"neutral","sentiment_score":0.037024177610874176},{"text":"Alex speaking.","start":1.4399999,"end":1.8399999,"sentiment":"neutral","sentiment_score":0.02980454545468092},{"text":"It's Kevin Consulting.","start":1.8399999,"end":2.82,"sentiment":"neutral","sentiment_score":0.053489221880833306}],"sentiment":"neutral","sentiment_score":0.042850155693789325,"channel":0,"num_words":6,"start":1.04,"end":2.82},{"sentences":[{"text":"Oh, hi, Alex.","start":3.6799998,"end":4.48,"sentiment":"neutral","sentiment_score":0.09485520422458649},{"text":"My name is Matt Ferragamo.","start":4.48,"end":5.62,"sentiment":"neutral","sentiment_score":0.08818378746509552},{"text":"I'm just giving you a quick buzz.","start":5.8399997,"end":7.7599998,"sentiment":"neutral","sentiment_score":0.11051465145179204},{"text":"I submitted some information request for a quote yesterday or the day before.","start":7.7599998,"end":13.299999,"sentiment":"neutral","sentiment_score":0.07226652652025223},{"text":"Just following up.","start":14.365,"end":15.245,"sentiment":"neutral","sentiment_score":0.04130065937836965}],"sentiment":"neutral","sentiment_score":0.08265980429226352,"channel":1,"num_words":31,"start":3.6799998,"end":15.245},{"sentences":[{"text":"I'm not a 100% sure I did the form right.","start":15.245,"end":18.205,"sentiment":"neutral","sentiment_score":-0.1515054687857628},{"text":"So I was just","start":18.205,"end":18.845001,"sentiment":"neutral","sentiment_score":-0.08802554197609425}],"sentiment":"neutral","sentiment_score":-0.1333683468401432,"channel":1,"num_words":14,"start":15.245,"end":18.845001},{"sentences":[{"text":"Oh, I do apologize.","start":18.735,"end":19.955,"sentiment":"neutral","sentiment_score":-0.1322108991444111},{"text":"Sorry.","start":20.095001,"end":20.595001,"sentiment":"neutral","sentiment_score":-0.13204464316368103},{"text":"I look.","start":22.335,"end":23.215,"sentiment":"neutral","sentiment_score":-0.07985274121165276},{"text":"I you probably did.","start":23.215,"end":25.154999,"sentiment":"neutral","sentiment_score":-0.08337736129760742},{"text":"It's it's not it's typically not too complex, but sorry.","start":25.375,"end":31.03,"sentiment":"neutral","sentiment_score":-0.09518315941095352}],"sentiment":"neutral","sentiment_score":-0.10028260768879027,"channel":0,"num_words":21,"start":18.735,"end":31.03},{"sentences":[{"text":"We do you when did you send it through?","start":31.03,"end":34.01,"sentiment":"neutral","sentiment_score":-0.009577835806541972}],"sentiment":"neutral","sentiment_score":-0.009577835806541972,"channel":0,"num_words":9,"start":31.03,"end":34.01},{"sentences":[{"text":"It would have been on Wednesday, I think.","start":34.09,"end":36.27,"sentiment":"neutral","sentiment_score":-0.014648830983787775}],"sentiment":"neutral","sentiment_score":-0.014648830983787775,"channel":1,"num_words":8,"start":34.09,"end":36.27},{"sentences":[{"text":"Travis?","start":37.03,"end":37.53,"sentiment":"neutral","sentiment_score":-0.007939187809824944}],"sentiment":"neutral","sentiment_score":-0.007939187809824944,"channel":0,"num_words":1,"start":37.03,"end":37.53},{"sentences":[{"text":"Matt.","start":38.65,"end":39.15,"sentiment":"neutral","sentiment_score":-0.037372954189777374}],"sentiment":"neutral","sentiment_score":-0.037372954189777374,"channel":1,"num_words":1,"start":38.65,"end":39.15},{"sentences":[{"text":"Matt, I didn't see I haven't got anything from a Matt.","start":39.989998,"end":43.245,"sentiment":"neutral","sentiment_score":-0.31690494174307043}],"sentiment":"neutral","sentiment_score":-0.31690494174307043,"channel":0,"num_words":11,"start":39.989998,"end":43.245},{"sentences":[{"text":"That's absolutely on me, not on not on you.","start":43.425,"end":46.305,"sentiment":"negative","sentiment_score":-0.5054106050067477}],"sentiment":"negative","sentiment_score":-0.5054106050067477,"channel":1,"num_words":9,"start":43.425,"end":46.305},{"sentences":[{"text":"Okay.","start":45.885,"end":46.385,"sentiment":"neutral","sentiment_score":-0.10003629326820374}],"sentiment":"neutral","sentiment_score":-0.10003629326820374,"channel":0,"num_words":1,"start":45.885,"end":46.385},{"sentences":[{"text":"I","start":46.305,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.09216058254241943}],"sentiment":"neutral","sentiment_score":-0.09216058254241943,"channel":1,"num_words":1,"start":46.305,"end":46.704998},{"sentences":[{"text":"Okay.","start":46.684998,"end":47.184998,"sentiment":"neutral","sentiment_score":-0.08608455210924149}],"sentiment":"neutral","sentiment_score":-0.08608455210924149,"channel":0,"num_words":1,"start":46.684998,"end":47.184998},{"sentences":[{"text":"I thought I filled the form in right, but I wasn't a 100% sure.","start":46.704998,"end":49.765,"sentiment":"neutral","sentiment_score":-0.11543493132506098},{"text":"That's","start":51.184998,"end":51.265,"sentiment":"neutral","sentiment_score":-0.046420201659202576}],"sentiment":"neutral","sentiment_score":-0.11083394934733709,"channel":1,"num_words":15,"start":46.704998,"end":51.265},{"sentences":[{"text":"Okay.","start":51.324997,"end":51.485,"sentiment":"neutral","sentiment_score":-0.019564708694815636},{"text":"Yeah.","start":51.485,"end":51.805,"sentiment":"neutral","sentiment_score":-0.010627476498484612},{"text":"No.","start":51.805,"end":52.045,"sentiment":"neutral","sentiment_score":-0.03358136862516403},{"text":"So how can I help you?","start":52.045,"end":53.585,"sentiment":"neutral","sentiment_score":0.045476951325933136}],"sentiment":"neutral","sentiment_score":0.023232017126348283,"channel":0,"num_words":9,"start":51.324997,"end":53.585},{"sentences":[{"text":"so we are planning a renovation, a","start":54.4,"end":58.88,"sentiment":"neutral","sentiment_score":0.016807688932333673}],"sentiment":"neutral","sentiment_score":0.016807688932333673,"channel":1,"num_words":7,"start":54.4,"end":58.88},{"sentences":[{"text":"Yep.","start":58.765,"end":59.07,"sentiment":"neutral","sentiment_score":0.01902378723025322}],"sentiment":"neutral","sentiment_score":0.01902378723025322,"channel":0,"num_words":1,"start":58.765,"end":59.07},{"sentences":[{"text":"little extension in Saint Kilda East, and we're in","start":58.88,"end":61.600002,"sentiment":"neutral","sentiment_score":0.021359236910939217}],"sentiment":"neutral","sentiment_score":0.021359236910939217,"channel":1,"num_words":9,"start":58.88,"end":61.600002},{"sentences":[{"text":"Yep.","start":61.55,"end":62.05,"sentiment":"neutral","sentiment_score":0.006632235832512379}],"sentiment":"neutral","sentiment_score":0.006632235832512379,"channel":0,"num_words":1,"start":61.55,"end":62.05},{"sentences":[{"text":"a flood overlay.","start":61.600002,"end":62.74,"sentiment":"neutral","sentiment_score":0.011797710632284483}],"sentiment":"neutral","sentiment_score":0.011797710632284483,"channel":1,"num_words":3,"start":61.600002,"end":62.74},{"sentences":[{"text":"Yep.","start":63.309998,"end":63.809998,"sentiment":"neutral","sentiment_score":0.010193731635808945}],"sentiment":"neutral","sentiment_score":0.010193731635808945,"channel":0,"num_words":1,"start":63.309998,"end":63.809998},{"sentences":[{"text":"We're looking","start":64.32,"end":65.04,"sentiment":"neutral","sentiment_score":0.0062912143766880035}],"sentiment":"neutral","sentiment_score":0.0062912143766880035,"channel":1,"num_words":2,"start":64.32,"end":65.04},{"sentences":[{"text":"What","start":64.75,"end":65.15,"sentiment":"neutral","sentiment_score":0.0007097218185663223}],"sentiment":"neutral","sentiment_score":0.0007097218185663223,"channel":0,"num_words":1,"start":64.75,"end":65.15},{"sentences":[{"text":"to go","start":65.04,"end":65.36,"sentiment":"neutral","sentiment_score":-0.0003082975745201111}],"sentiment":"neutral","sentiment_score":-0.0003082975745201111,"channel":1,"num_words":2,"start":65.04,"end":65.36},{"sentences":[{"text":"overlay?","start":65.15,"end":65.65,"sentiment":"neutral","sentiment_score":0.005215738900005817}],"sentiment":"neutral","sentiment_score":0.005215738900005817,"channel":0,"num_words":1,"start":65.15,"end":65.65},{"sentences":[{"text":"to it's the S B 01.","start":65.36,"end":68.325,"sentiment":"neutral","sentiment_score":0.003214061687079569},{"text":"Does that sound","start":68.325,"end":69.125,"sentiment":"neutral","sentiment_score":0.03535466641187668}],"sentiment":"neutral","sentiment_score":0.013927596595345272,"channel":1,"num_words":9,"start":65.36,"end":69.125},{"sentences":[{"text":"Okay.","start":69.07,"end":69.57,"sentiment":"neutral","sentiment_score":0.027617942541837692}],"sentiment":"neutral","sentiment_score":0.027617942541837692,"channel":0,"num_words":1,"start":69.07,"end":69.57},{"sentences":[{"text":"right to you?","start":69.125,"end":70.105,"sentiment":"neutral","sentiment_score":0.01955371939887603}],"sentiment":"neutral","sentiment_score":0.01955371939887603,"channel":1,"num_words":3,"start":69.125,"end":70.105},{"sentences":[{"text":"That that's okay.","start":69.87,"end":70.75,"sentiment":"neutral","sentiment_score":0.02417566378911336},{"text":"Okay.","start":70.75,"end":70.99,"sentiment":"neutral","sentiment_score":-0.019996292889118195},{"text":"So it's not an S","start":70.99,"end":71.71,"sentiment":"neutral","sentiment_score":-0.07028927281498909}],"sentiment":"neutral","sentiment_score":-0.033212851732969284,"channel":0,"num_words":9,"start":69.87,"end":71.71},{"sentences":[{"text":"I","start":71.685,"end":72.185,"sentiment":"neutral","sentiment_score":-0.08051546663045883}],"sentiment":"neutral","sentiment_score":-0.08051546663045883,"channel":1,"num_words":1,"start":71.685,"end":72.185},{"sentences":[{"text":"B 03 or two.","start":71.71,"end":73.01,"sentiment":"neutral","sentiment_score":-0.0849920492619276}],"sentiment":"neutral","sentiment_score":-0.0849920492619276,"channel":0,"num_words":4,"start":71.71,"end":73.01},{"sentences":[{"text":"I don't think so.","start":73.365,"end":74.505,"sentiment":"neutral","sentiment_score":-0.12426258064806461}],"sentiment":"neutral","sentiment_score":-0.12426258064806461,"channel":1,"num_words":4,"start":73.365,"end":74.505},{"sentences":[{"text":"Okay.","start":74.855,"end":75.175,"sentiment":"neutral","sentiment_score":-0.04880157113075256},{"text":"Because I guess the reason why I'm asking is if if it's coastal, I mean, on Dacian, we typically there's not much I can help you with, and I'm just trying to be upfront with you, I guess.","start":75.175,"end":86.795,"sentiment":"neutral","sentiment_score":-0.05392576107069066},{"text":"But F B 01 is something I might be able to help with.","start":87.11,"end":89.869995,"sentiment":"neutral","sentiment_score":0.07418354142170686},{"text":"So,","start":89.869995,"end":90.229996,"sentiment":"neutral","sentiment_score":0.05170734226703644}],"sentiment":"neutral","sentiment_score":-0.020412964359769283,"channel":0,"num_words":53,"start":74.855,"end":90.229996},{"sentences":[{"text":"Okay.","start":90.07,"end":90.47,"sentiment":"neutral","sentiment_score":0.161780446767807}],"sentiment":"neutral","sentiment_score":0.161780446767807,"channel":1,"num_words":1,"start":90.07,"end":90.47},{"sentences":[{"text":"yes,","start":90.229996,"end":90.549995,"sentiment":"neutral","sentiment_score":0.3203335404396057}],"sentiment":"neutral","sentiment_score":0.3203335404396057,"channel":0,"num_words":1,"start":90.229996,"end":90.549995},{"sentences":[{"text":"Amazing.","start":90.47,"end":90.97,"sentiment":"positive","sentiment_score":0.48735374212265015}],"sentiment":"positive","sentiment_score":0.48735374212265015,"channel":1,"num_words":1,"start":90.47,"end":90.97},{"sentences":[{"text":"go for it.","start":90.549995,"end":91.45,"sentiment":"positive","sentiment_score":0.47894473870595294}],"sentiment":"positive","sentiment_score":0.47894473870595294,"channel":0,"num_words":3,"start":90.549995,"end":91.45},{"sentences":[{"text":"So we're in sort of the concept stage.","start":91.924995,"end":94.424995,"sentiment":"neutral","sentiment_score":0.09219120163470507}],"sentiment":"neutral","sentiment_score":0.09219120163470507,"channel":1,"num_words":8,"start":91.924995,"end":94.424995},{"sentences":[{"text":"Mhmm.","start":95.03,"end":95.53,"sentiment":"neutral","sentiment_score":0.01506906934082508}],"sentiment":"neutral","sentiment_score":0.01506906934082508,"channel":0,"num_words":1,"start":95.03,"end":95.53},{"sentences":[{"text":"We submitted to Melbourne Water for some pre advice pre 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appreciate","start":533.26,"end":533.98,"sentiment":"neutral","sentiment_score":0.27380232016245526}],"sentiment":"positive","sentiment_score":0.4377792121635543,"channel":1,"num_words":18,"start":530.14,"end":533.98},{"sentences":[{"text":"No.","start":533.83,"end":533.95,"sentiment":"neutral","sentiment_score":0.04787442833185196},{"text":"No","start":533.95,"end":534.07,"sentiment":"neutral","sentiment_score":-0.051201581954956055}],"sentiment":"neutral","sentiment_score":-0.0016635768115520477,"channel":0,"num_words":2,"start":533.83,"end":534.07},{"sentences":[{"text":"it.","start":533.98,"end":534.48,"sentiment":"neutral","sentiment_score":-0.04163840040564537}],"sentiment":"neutral","sentiment_score":-0.04163840040564537,"channel":1,"num_words":1,"start":533.98,"end":534.48},{"sentences":[{"text":"worries at all.","start":534.07,"end":534.71,"sentiment":"neutral","sentiment_score":-0.04797407425940037},{"text":"No worries at all, 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you.","start":540.15,"end":542.09,"sentiment":"neutral","sentiment_score":0.07012388855218887}],"sentiment":"neutral","sentiment_score":0.1012476253012816,"channel":0,"num_words":30,"start":536.87,"end":542.09},{"sentences":[{"text":"Yeah.","start":541.91504,"end":542.155,"sentiment":"neutral","sentiment_score":0.13263291120529175},{"text":"That's fine.","start":542.155,"end":542.79504,"sentiment":"neutral","sentiment_score":0.23752668499946594},{"text":"That's no problems.","start":542.79504,"end":543.775,"sentiment":"positive","sentiment_score":0.344670703013738}],"sentiment":"neutral","sentiment_score":0.2736163983742396,"channel":1,"num_words":6,"start":541.91504,"end":543.775},{"sentences":[{"text":"Awesome.","start":543.43,"end":543.93,"sentiment":"positive","sentiment_score":0.48621153831481934}],"sentiment":"positive","sentiment_score":0.48621153831481934,"channel":0,"num_words":1,"start":543.43,"end":543.93},{"sentences":[{"text":"What's what's the best email address for you?","start":543.835,"end":546.17505,"sentiment":"neutral","sentiment_score":0.1295622680336237}],"sentiment":"neutral","sentiment_score":0.1295622680336237,"channel":1,"num_words":8,"start":543.835,"end":546.17505},{"sentences":[{"text":"So if if you just send it to admin@swmconsulting","start":546.275,"end":550.215,"sentiment":"neutral","sentiment_score":0.07698524288005298}],"sentiment":"neutral","sentiment_score":0.07698524288005298,"channel":0,"num_words":9,"start":546.275,"end":550.215},{"sentences":[{"text":"Consulting.","start":551.195,"end":551.695,"sentiment":"neutral","sentiment_score":0.09103283286094666},{"text":"Yep.","start":552.55505,"end":553.05505,"sentiment":"neutral","sentiment_score":0.12516185641288757},{"text":"No problem.","start":553.11505,"end":553.775,"sentiment":"neutral","sentiment_score":0.19155194610357285}],"sentiment":"neutral","sentiment_score":0.14982464537024498,"channel":1,"num_words":4,"start":551.195,"end":553.775},{"sentences":[{"text":"dot com 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The importance of proper advice is emphasized and the speaker advises Matt to do an assessment before a quote request. The agent suggests sending a flood model to demonstrate potential risks and extensions, but acknowledges that a smaller extension is not a guarantee. Matt agrees to send a flood model via email and the agent promises to follow up with him."},"intents":{"segments":[{"text":"I submitted some information request for a quote yesterday or the day before. Just following up.","start_word":21,"end_word":36,"intents":[{"intent":"Discuss proposal","confidence_score":0.0023072963}]},{"text":"I'm not a 100% sure I did the form right.","start_word":37,"end_word":46,"intents":[{"intent":"Verify form","confidence_score":0.0016135263}]},{"text":"It's it's not it's typically not too complex, but sorry. We do you when did you send it through? It would have been on Wednesday, I think. Travis? Matt. Matt, I didn't see I haven't got anything from a Matt. That's absolutely on me, not on not on you. Okay.","start_word":62,"end_word":111,"intents":[{"intent":"Explain situation","confidence_score":0.039392408},{"intent":"Express confusion","confidence_score":0.017572397}]},{"text":"Matt, I didn't see I haven't got anything from a Matt. That's absolutely on me, not on not on you. Okay.","start_word":91,"end_word":111,"intents":[{"intent":"Clarify situation","confidence_score":0.0010690438}]},{"text":"So how can I help you?","start_word":132,"end_word":137,"intents":[{"intent":"Provide assistance","confidence_score":0.0581295}]},{"text":"That that's okay.","start_word":179,"end_word":181,"intents":[{"intent":"Confirm understanding","confidence_score":0.24879417}]},{"text":"yes, Amazing. go for it.","start_word":251,"end_word":255,"intents":[{"intent":"Express agreement","confidence_score":0.0007064724}]},{"text":"Our our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after Mhmm. and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application. Yeah.","start_word":379,"end_word":453,"intents":[{"intent":"Submit application","confidence_score":0.84863317},{"intent":"Submit application","confidence_score":0.016835332}]},{"text":"Our our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after Mhmm. and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application. Yeah. Look.","start_word":379,"end_word":454,"intents":[{"intent":"Get advice","confidence_score":0.838758}]},{"text":"They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it. Yeah.","start_word":666,"end_word":692,"intents":[{"intent":"Communicate with engineer","confidence_score":0.0009165115}]},{"text":"So realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it.","start_word":842,"end_word":859,"intents":[{"intent":"Explain flood model","confidence_score":0.070581906}]},{"text":"might be better to accept what Melbourne Water's recommended Yep. or that maybe there is something we can do.","start_word":933,"end_word":951,"intents":[{"intent":"Confirm agreement","confidence_score":0.000894746}]},{"text":"Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which Yeah. is Yep. is always a bit of a chicken and egg kind of scenario. So, Yeah.","start_word":952,"end_word":989,"intents":[{"intent":"Express uncertainty","confidence_score":0.1056428}]},{"text":"yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential. This has potential and then, yeah, I guess, come back to you.","start_word":991,"end_word":1032,"intents":[{"intent":"Obtain information","confidence_score":0.005779058}]},{"text":"Do you know how much of the overlay is over your site? How much it's over our site? Yeah.","start_word":1032,"end_word":1050,"intents":[{"intent":"Confirm site details","confidence_score":0.0021856532}]},{"text":"I mean, sometimes the overlay only hits one corner of the site, and so it No. gives I makes think it we're easier smack for bang me to say, in the middle. oh, okay.","start_word":1078,"end_word":1111,"intents":[{"intent":"Check location","confidence_score":0.000031466123}]},{"text":"Well, I'm surprised they well, and they're in the overlay as well. They should have been referred. Yeah. Yeah.","start_word":1289,"end_word":1307,"intents":[{"intent":"Express surprise","confidence_score":0.0038147774}]},{"text":"less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it. Right. Well, sorry.","start_word":1356,"end_word":1381,"intents":[{"intent":"Contact australia water","confidence_score":0.0000016791859}]}]},"sentiments":{"segments":[{"text":"Hello. Alex speaking. It's Kevin Consulting. Oh, hi, Alex. My name is Matt Ferragamo. I'm just giving you a quick buzz. I submitted some information request for a quote yesterday or the day before. Just following up. I'm not a 100% sure I did the form right. So I was just Oh, I do apologize. Sorry. I look. I you probably did. It's it's not it's typically not too complex, but sorry. We do you when did you send it through? It would have been on Wednesday, I think. Travis? Matt. Matt, I didn't see I haven't got anything from a Matt.","start_word":0,"end_word":101,"sentiment":"neutral","sentiment_score":-0.050787001848220825},{"text":"That's absolutely on me, not on not on you.","start_word":102,"end_word":110,"sentiment":"negative","sentiment_score":-0.5208898782730103},{"text":"Okay. I Okay. I thought I filled the form in right, but I wasn't a 100% sure. That's Okay. Yeah. No. So how can I help you? so we are planning a renovation, a Yep. little extension in Saint Kilda East, and we're in Yep. a flood overlay. Yep. We're looking What to go overlay? to it's the S B 01. Does that sound Okay. right to you? That that's okay. Okay. So it's not an S I B 03 or two. I don't think so. Okay. Because I guess the reason why I'm asking is if if it's coastal, I mean, on Dacian, we typically there's not much I can help you with, and I'm just trying to be upfront with you, I guess. But F B 01 is something I might be able to help with. So, Okay.","start_word":111,"end_word":250,"sentiment":"neutral","sentiment_score":-0.02462736144661903},{"text":"yes, Amazing. go for it.","start_word":251,"end_word":255,"sentiment":"positive","sentiment_score":0.4397183656692505},{"text":"So we're in sort of the concept stage. Mhmm. We submitted to Melbourne Water for some pre advice pre application Yes. advice. Yes. They've said that because of the overlay that we're in, they wouldn't support the extension going to the boundary. Okay. Yeah. Because of the flat overlay, Yeah. we're That's sort of that's looking pretty at typical. is that pretty typical? Yeah. Yeah. So, typically, the reason why they would say that is because the water but, essentially, what's what you would be doing is pushing water on neighboring properties. So if Right.","start_word":256,"end_word":350,"sentiment":"neutral","sentiment_score":-0.05273942316049024},{"text":"there's if there's no capacity on your side, then that water that used to come onto yours is now increasing on someone else's.","start_word":351,"end_word":373,"sentiment":"negative","sentiment_score":-0.3460697829723358},{"text":"Got it. Okay. Fair enough. Our our architect has sort of said, look. We can take that advice or we can submit the application as is and then get some formal advice from Melbourne Water about what they're after Mhmm. and then engage a hydraulic engineer. I I think I just wanna make sure that we're doing it in the right order and perhaps get the advice or the flood modeling, whatever it is, before we submit the application. Yeah. Look. You're I see. So you're asking the right questions, first of all. That's that's a much better way of of doing it is actually doing an assessment before you submit. I guess the the thing for me is depending on what type of advice they're willing to so I wouldn't I wouldn't actually submit a formal application, but I Okay. would submit a development advice to Melbourne Water with exactly what you're proposing, which it sounds like you might have. And they should have given you, like, okay. This is the flow level. This is what we wouldn't accept. This is what we would like, just conditions, essentially. And so if if they have given you that, submitting the plans that you've done without changing it isn't gonna change their like, they they generally are quite difficult to deal with, Yeah. just Okay. FYI, unfortunately. Yeah. Yeah. Yeah.","start_word":374,"end_word":602,"sentiment":"neutral","sentiment_score":0.00616749981418252},{"text":"And so you would probably be wasting time and money Got it.","start_word":603,"end_word":614,"sentiment":"negative","sentiment_score":-0.5013093948364258},{"text":"if you submitted, like, formally, I guess, is Yeah. my Yeah. Yeah. without without adhering to their changes. Yeah. They they If sort of you gave submitted us some really us vague oh, sorry? sorry.","start_word":615,"end_word":649,"sentiment":"neutral","sentiment_score":-0.18491724133491516},{"text":"No. No. Go for it.","start_word":650,"end_word":654,"sentiment":"negative","sentiment_score":-0.4443344175815582},{"text":"Go for it.","start_word":655,"end_word":657,"sentiment":"neutral","sentiment_score":-0.2939979135990143},{"text":"They gave us some really vague advice.","start_word":658,"end_word":664,"sentiment":"negative","sentiment_score":-0.4718930721282959},{"text":"They basically just said that it was referred to an engineer, and they said that we had to maintain the current setback, and that was it. Yeah. Yeah. And and they didn't it doesn't say anything about engaging a hydraulic engineer for It did. any Yeah. So they said, we I suggest did. you, yeah, engage a hydraulic Yeah. engineer. There you go. Yeah. Okay. So that that's so, essentially, what that is what they're saying is that they've they've assessed on their part, which typically isn't a detailed assessment. It's more of a just look at at at it, and if you haven't got any setback, they won't accept it. Yep. Okay. And they've come back and they've just said, you know, a pretty standard. This is what you have.","start_word":665,"end_word":795,"sentiment":"neutral","sentiment_score":-0.09425697475671768},{"text":"The good thing about an extension is you don't have to worry about access or driving through anything unsafe.","start_word":796,"end_word":814,"sentiment":"positive","sentiment_score":0.5144807696342468},{"text":"Yep. So that typically is the same hurdle that stops developments from occurring. And because it's just an extension, it's typically not as much of a concern. So realistically, what I would probably recommend doing is is actually doing a flood model to demonstrate it. But the way that I prefer to do it instead of me going straight into coding invoice, you know, all that stuff is if you sent me through your plans Mhmm. and sent through the correspondence with Melbourne Water, I can have a look at it and just say, look, it my gut is that there's no way this will get we'll we'll be able to change anything on this, and it Yep. might be better to accept what Melbourne Water's recommended Yep. or that maybe there is something we can do.","start_word":815,"end_word":951,"sentiment":"neutral","sentiment_score":-0.010710719972848892},{"text":"Look, I can't ever guarantee because flood modeling, unfortunately, isn't you can't tell unless you've actually done the flood modeling, which Yeah.","start_word":952,"end_word":973,"sentiment":"negative","sentiment_score":-0.335720956325531},{"text":"is Yep.","start_word":974,"end_word":975,"sentiment":"neutral","sentiment_score":-0.23383641242980957},{"text":"is always a bit of a chicken and egg kind of scenario.","start_word":976,"end_word":987,"sentiment":"negative","sentiment_score":-0.3421606421470642},{"text":"So, Yeah. yeah, so if you if you would give me all that information, I could have a look at it and just say, look, this is unlikely or this is potential. This has potential and then, yeah, I guess, come back to you. Do you know how much of the overlay is over your site? How much it's over our site? Yeah. Oh, I'm not sure. I Is I think it is we're it the whole smack site bang or in yeah. I think so. yeah. Okay. So, Yeah. I mean, sometimes the overlay only hits one corner of the site, and so it No. gives I makes think it we're easier smack for bang me to say, in the middle. oh, okay. Yeah. Yeah. So that that's probably why they've also said you can't build two. Have they given you any look. If you did this type of setback, we'd be happy, or have they No. just said, They just said maintain okay. the setback. I think our sticking point is is and I know it's not always life for life, but there's two properties that are sort of within 30 meters of us, and one specifically has got lower finished floor levels than us. And they've been approved for the exact same sort of extension that we're looking to do Okay. just with the conditions that they maintain that floor level, but that one didn't even get referred to Melbourne Water. So I think Interesting. my my I just you know? And, again, I think I think that you're right. It's a chicken and egg sort of situation where do we get this advice now when it might not ever get referred to Melbourne Water, or is there something in the middle that we can do? Or yeah. Well, I'm surprised they well, and they're in the overlay as well. They should have been referred. Yeah. Yeah. Okay. So that's probably an anomaly that Or they weren't? although although sorry. Is Yeah. is their extension less than 20 square meters? Yes. And I think the others too. If it's less than 20 square meters, I don't think you will get referred. Yeah. Right. So Okay. less than 20 square meters means that you can stick to the same floor level, and typically, Melbourne Water won't bother about it. Right. Well, sorry. It it it typically isn't referred Yeah. Okay. Yeah. because it's such a small extension. So maybe it is worth try look. I mean, they they might sometimes Melbourne Water can pick a hill and to die on. Yep. So, Yep. unfortunately, you might be that hill. Yeah. Yeah. But we're so I can't, yes, I guess, yeah, tell you otherwise. But realistically, if it is less than twenty twenty square meters, there's the actual impact is pretty negligible. So I you're you're in a bit of a, yeah, half dozen one lane, dozen the I other. know. I know. Look. Some send through the stuff, but if you just Yeah. send it through via an email instead of going through the form, that would that's that will come straight to me anyway. I can Okay. have a look at Yeah. it and give you a little bit of a my gut feel. And then and then maybe we can try to, you know, make a plan to move forward. Yeah.","start_word":988,"end_word":1552,"sentiment":"neutral","sentiment_score":-0.05499747576834881},{"text":"That that sounds perfect. I might do that. Thank you so much for that.","start_word":1553,"end_word":1566,"sentiment":"positive","sentiment_score":0.49422958493232727},{"text":"I really appreciate No. No it. worries at all. No worries at all, Matt. No. Yeah. Yeah. I'll I'll look it out for you, and, yeah, I'll get back to you as soon as I can. Look. It might be Monday that I'll get back to you. Yeah. That's fine.","start_word":1567,"end_word":1616,"sentiment":"neutral","sentiment_score":0.09475339204072952},{"text":"That's no problems. Awesome.","start_word":1617,"end_word":1620,"sentiment":"positive","sentiment_score":0.37973999977111816},{"text":"What's what's the best email address for you? So if if you just send it to admin@swmconsulting Consulting. Yep. No problem. dot com dot a u, Yep. that comes straight to me.","start_word":1621,"end_word":1652,"sentiment":"neutral","sentiment_score":0.14128351211547852},{"text":"Perfect.","start_word":1653,"end_word":1653,"sentiment":"positive","sentiment_score":0.5311073064804077},{"text":"I will send Pretty. that off right now.","start_word":1654,"end_word":1661,"sentiment":"neutral","sentiment_score":0.27191993594169617},{"text":"Thank you. Thanks so much, Alex. I appreciate your No. time.","start_word":1662,"end_word":1672,"sentiment":"positive","sentiment_score":0.6938260793685913},{"text":"No worries at all.","start_word":1673,"end_word":1676,"sentiment":"neutral","sentiment_score":0.28874728083610535},{"text":"Alright. Cheers. Thanks. Have a good one.","start_word":1677,"end_word":1683,"sentiment":"positive","sentiment_score":0.6417824029922485},{"text":"Bye. Bye.","start_word":1684,"end_word":1685,"sentiment":"neutral","sentiment_score":0.25716957449913025}],"average":{"sentiment":"neutral","sentiment_score":-0.03104808215107862}}}}