{"metadata":{"transaction_key":"deprecated","request_id":"019eba8a-dc8c-7d41-8294-629f93f40ba8","sha256":"5f8fc41e4bec47023a81ac867cc67f24ce833578d2696c93ef3b434bfb0f995e","created":"2026-06-12T06:35:24.536Z","duration":14.255938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"0416398447 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","confidence":1.0,"words":[{"word":"0416398447","start":0.24,"end":5.7,"confidence":0.9995117,"punctuated_word":"0416398447","sentiment":"negative","sentiment_score":-0.46312281489372253},{"word":"can't","start":5.92,"end":6.16,"confidence":0.98950195,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.7973705530166626},{"word":"take","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.8460012674331665},{"word":"your","start":6.3999996,"end":6.56,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.8732981085777283},{"word":"call","start":6.56,"end":6.8799996,"confidence":1.0,"punctuated_word":"call","sentiment":"negative","sentiment_score":-0.8503748178482056},{"word":"at","start":6.8799996,"end":6.96,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.831642210483551},{"word":"the","start":6.96,"end":7.12,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.8591001033782959},{"word":"moment","start":7.12,"end":7.6,"confidence":1.0,"punctuated_word":"moment.","sentiment":"negative","sentiment_score":-0.7774624824523926},{"word":"please","start":7.6,"end":7.9199996,"confidence":1.0,"punctuated_word":"Please","sentiment":"negative","sentiment_score":-0.6056365370750427},{"word":"leave","start":7.9199996,"end":8.08,"confidence":1.0,"punctuated_word":"leave","sentiment":"negative","sentiment_score":-0.5040572285652161},{"word":"a","start":8.08,"end":8.24,"confidence":1.0,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.5003046989440918},{"word":"message","start":8.24,"end":8.639999,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.5175055861473083},{"word":"after","start":8.639999,"end":8.88,"confidence":1.0,"punctuated_word":"after","sentiment":"negative","sentiment_score":-0.39277106523513794},{"word":"the","start":8.88,"end":9.04,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.44615310430526733},{"word":"tone","start":9.04,"end":9.54,"confidence":1.0,"punctuated_word":"tone.","sentiment":"negative","sentiment_score":-0.4597383737564087},{"word":"when","start":9.84,"end":10.0,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.26009413599967957},{"word":"you","start":10.0,"end":10.16,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.2917638123035431},{"word":"have","start":10.16,"end":10.32,"confidence":0.7792969,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.2489660531282425},{"word":"finished","start":10.32,"end":10.8,"confidence":0.99853516,"punctuated_word":"finished,","sentiment":"neutral","sentiment_score":-0.2368948310613632},{"word":"hang","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.2539668083190918},{"word":"up","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":-0.17817141115665436},{"word":"or","start":11.2,"end":11.36,"confidence":0.6064453,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.22460141777992249},{"word":"press","start":11.36,"end":11.679999,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.24983260035514832},{"word":"hash","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"hash","sentiment":"neutral","sentiment_score":-0.26546770334243774},{"word":"for","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.18699397146701813},{"word":"more","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.1806552857160568},{"word":"options","start":12.4,"end":12.9,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.16528980433940887}],"paragraphs":{"transcript":"\n0416398447 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0416398447 can't take your call at the moment.","start":0.24,"end":7.6,"sentiment":"negative","sentiment_score":-0.7872965447604656},{"text":"Please leave a message after the tone.","start":7.6,"end":9.54,"sentiment":"negative","sentiment_score":-0.4894523705754961},{"text":"When you have finished, hang up or press hash for more options.","start":9.84,"end":12.9,"sentiment":"neutral","sentiment_score":-0.22855815291404724}],"sentiment":"negative","sentiment_score":-0.46174951063262093,"num_words":27,"start":0.24,"end":12.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: 0416398447 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options.","paragraphs":[{"sentences":[{"text":"0416398447 can't take your call at the moment.","start":0.24,"end":7.6,"sentiment":"negative","sentiment_score":-0.7872965447604656},{"text":"Please leave a message after the tone.","start":7.6,"end":9.54,"sentiment":"negative","sentiment_score":-0.4894523705754961},{"text":"When you have finished, hang up or press hash for more options.","start":9.84,"end":12.9,"sentiment":"neutral","sentiment_score":-0.22855815291404724}],"sentiment":"negative","sentiment_score":-0.46174951063262093,"channel":1,"num_words":27,"start":0.24,"end":12.9}]},"summary":{"result":"success","short":"0416398447 can't take your call at the moment. Please leave a message after the tone. When you have finished, hang up or press hash for more options."},"intents":{"segments":[{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.748561}]}]},"sentiments":{"segments":[{"text":"0416398447 can't take your call at the moment. Please leave a message after the tone.","start_word":0,"end_word":14,"sentiment":"negative","sentiment_score":-0.6212198734283447},{"text":"When you have finished, hang up or press hash for more options.","start_word":15,"end_word":26,"sentiment":"neutral","sentiment_score":-0.2375938445329666}],"average":{"sentiment":"negative","sentiment_score":-0.47367135072365785}}}}