{"metadata":{"transaction_key":"deprecated","request_id":"01a0a382-d209-7560-94ee-1bd2dbe5e066","sha256":"25665e980095f0d71c3d028ac57ea52b90f4002a6b8be640b4f21e62fa7da1da","created":"2026-09-15T05:20:56.895Z","duration":125.35194,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":447,"output_tokens":76},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":488,"output_tokens":488},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":488,"output_tokens":20}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hello? Yes. I can hear you. Can you hear me? It's Airtel, Australia. Uh-huh. So if I may ask if the Airtel sorry. Or the Airtel mobile SIM was provided by the Airtel India? Mhmm. For this one, you will need to contact Airtel in India directly as the Airtel India and Australia is being run separately. Yes. Yeah. That's correct. Yeah. We don't have their customer service number as well. Thank you. Have a great day. Goodbye.","confidence":0.9970703,"words":[{"word":"thank","start":4.24,"end":4.48,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.44734543561935425},{"word":"you","start":4.48,"end":4.64,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.44475385546684265},{"word":"for","start":4.64,"end":4.7999997,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4413249492645264},{"word":"calling","start":4.7999997,"end":5.2,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.4252772033214569},{"word":"airtel","start":5.2,"end":5.6,"confidence":0.98205566,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.4451865553855896},{"word":"my","start":5.6,"end":5.7599998,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.38322973251342773},{"word":"name","start":5.7599998,"end":6.0,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.3862975239753723},{"word":"is","start":6.0,"end":6.16,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.4346520006656647},{"word":"mary","start":6.16,"end":6.64,"confidence":0.8408203,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.3691669702529907},{"word":"may","start":6.64,"end":6.7999997,"confidence":0.9301758,"punctuated_word":"May","sentiment":"neutral","sentiment_score":0.29581812024116516},{"word":"i","start":6.7999997,"end":6.8799996,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.2505628764629364},{"word":"have","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.2302647829055786},{"word":"your","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19357921183109283},{"word":"name","start":7.2,"end":7.3599997,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":0.22708208858966827},{"word":"please","start":7.3599997,"end":7.8599997,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.19480516016483307},{"word":"hello","start":9.76,"end":10.26,"confidence":0.9980469,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.015966154634952545},{"word":"yes","start":12.24,"end":12.559999,"confidence":0.9926758,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.022490061819553375},{"word":"i","start":12.559999,"end":12.719999,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02467326633632183},{"word":"can","start":12.719999,"end":12.88,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.020417088642716408},{"word":"hear","start":12.88,"end":13.12,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.015562846325337889},{"word":"you","start":13.12,"end":13.28,"confidence":0.9790039,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.017021220177412033},{"word":"can","start":13.28,"end":13.44,"confidence":0.9760742,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.0071606822311878204},{"word":"you","start":13.44,"end":13.5199995,"confidence":0.9790039,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.006797928363084793},{"word":"hear","start":13.5199995,"end":13.759999,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.005786878988146782},{"word":"me","start":13.759999,"end":14.259999,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.014363729394972324},{"word":"it's","start":22.265,"end":22.765,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.011209884658455849},{"word":"airtel","start":23.145,"end":23.625,"confidence":0.8598633,"punctuated_word":"Airtel,","sentiment":"neutral","sentiment_score":0.005867877975106239},{"word":"australia","start":23.625,"end":24.125,"confidence":1.0,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.01402139663696289},{"word":"uh-huh","start":29.73,"end":30.23,"confidence":0.90419924,"punctuated_word":"Uh-huh.","sentiment":"neutral","sentiment_score":0.05313596874475479},{"word":"so","start":52.575,"end":52.815,"confidence":0.51708984,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05359828472137451},{"word":"if","start":52.815,"end":53.055,"confidence":0.9770508,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03383410722017288},{"word":"i","start":53.055,"end":53.215,"confidence":0.8540039,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03429671376943588},{"word":"may","start":53.215,"end":53.375,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.04114484041929245},{"word":"ask","start":53.375,"end":53.875,"confidence":1.0,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.042678046971559525},{"word":"if","start":57.2,"end":57.52,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.03436095640063286},{"word":"the","start":57.52,"end":57.760002,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04314177483320236},{"word":"airtel","start":57.760002,"end":58.260002,"confidence":0.98795575,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.03533683717250824},{"word":"sorry","start":58.800003,"end":59.300003,"confidence":0.8552246,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.04400400072336197},{"word":"or","start":59.84,"end":60.08,"confidence":0.61376953,"punctuated_word":"Or","sentiment":"neutral","sentiment_score":-0.02372579649090767},{"word":"the","start":60.08,"end":60.24,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029217012226581573},{"word":"airtel","start":60.24,"end":60.64,"confidence":1.0,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.02027256041765213},{"word":"mobile","start":60.64,"end":61.14,"confidence":0.8520508,"punctuated_word":"mobile","sentiment":"neutral","sentiment_score":-0.020627714693546295},{"word":"sim","start":61.440002,"end":61.68,"confidence":0.94921875,"punctuated_word":"SIM","sentiment":"neutral","sentiment_score":-0.013509152457118034},{"word":"was","start":61.68,"end":62.18,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.021655777469277385},{"word":"provided","start":63.280003,"end":63.780003,"confidence":0.99316406,"punctuated_word":"provided","sentiment":"neutral","sentiment_score":-0.01685405522584915},{"word":"by","start":65.520004,"end":66.020004,"confidence":0.99902344,"punctuated_word":"by","sentiment":"neutral","sentiment_score":-0.016525790095329285},{"word":"the","start":66.08,"end":66.4,"confidence":0.98535156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.020637482404708862},{"word":"airtel","start":66.4,"end":66.8,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.016422418877482414},{"word":"india","start":66.8,"end":67.3,"confidence":0.8330078,"punctuated_word":"India?","sentiment":"neutral","sentiment_score":-0.02297980524599552},{"word":"mhmm","start":82.725,"end":83.225,"confidence":0.9024658,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0544525571167469},{"word":"for","start":93.43,"end":93.67,"confidence":0.9111328,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.1411266177892685},{"word":"this","start":93.67,"end":93.91,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.11330264061689375},{"word":"one","start":93.91,"end":94.23,"confidence":0.97558594,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.11530346423387527},{"word":"you","start":94.23,"end":94.47,"confidence":0.9902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.11335931718349455},{"word":"will","start":94.47,"end":94.97,"confidence":0.93359375,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.12118714302778244},{"word":"need","start":95.03,"end":95.35,"confidence":0.94628906,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.09741217643022536},{"word":"to","start":95.35,"end":95.590004,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1042865663766861},{"word":"contact","start":95.590004,"end":96.07,"confidence":1.0,"punctuated_word":"contact","sentiment":"neutral","sentiment_score":-0.10212172567844392},{"word":"airtel","start":96.07,"end":96.47,"confidence":0.9983724,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0640353411436081},{"word":"in","start":96.47,"end":96.825,"confidence":0.94921875,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.10771511495113371},{"word":"india","start":96.985,"end":97.305,"confidence":0.7290039,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.1029043048620224},{"word":"directly","start":97.305,"end":97.805,"confidence":0.9980469,"punctuated_word":"directly","sentiment":"neutral","sentiment_score":-0.11415385454893112},{"word":"as","start":97.945,"end":98.265,"confidence":0.8339844,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.04794849082827568},{"word":"the","start":98.265,"end":98.505,"confidence":0.9633789,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.04656526818871498},{"word":"airtel","start":98.505,"end":98.985,"confidence":0.99902344,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.043890200555324554},{"word":"india","start":98.985,"end":99.465,"confidence":0.9448242,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.05735812708735466},{"word":"and","start":99.465,"end":99.704994,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05499789118766785},{"word":"australia","start":99.704994,"end":100.204994,"confidence":1.0,"punctuated_word":"Australia","sentiment":"neutral","sentiment_score":-0.04924573749303818},{"word":"is","start":100.424995,"end":100.66499,"confidence":0.9770508,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.06234956160187721},{"word":"being","start":100.66499,"end":100.905,"confidence":0.9970703,"punctuated_word":"being","sentiment":"neutral","sentiment_score":-0.05394483730196953},{"word":"run","start":100.905,"end":101.225,"confidence":0.9980469,"punctuated_word":"run","sentiment":"neutral","sentiment_score":-0.05895973742008209},{"word":"separately","start":101.225,"end":101.725,"confidence":0.9951172,"punctuated_word":"separately.","sentiment":"neutral","sentiment_score":-0.0750122219324112},{"word":"yes","start":102.505,"end":103.005,"confidence":0.7714844,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.04587027058005333},{"word":"yeah","start":105.545,"end":106.045,"confidence":0.8952637,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.010216538794338703},{"word":"that's","start":106.985,"end":107.30499,"confidence":0.74975586,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.007383460178971291},{"word":"correct","start":107.30499,"end":107.80499,"confidence":0.98168945,"punctuated_word":"correct.","sentiment":"neutral","sentiment_score":0.023289402946829796},{"word":"yeah","start":115.380005,"end":115.78001,"confidence":0.7409668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0851924866437912},{"word":"we","start":115.78001,"end":116.020004,"confidence":0.9165039,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.008043598383665085},{"word":"don't","start":116.020004,"end":116.26,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.02483314834535122},{"word":"have","start":116.26,"end":116.5,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.035148315131664276},{"word":"their","start":116.5,"end":116.740005,"confidence":0.95703125,"punctuated_word":"their","sentiment":"neutral","sentiment_score":-0.027805466204881668},{"word":"customer","start":116.740005,"end":117.22,"confidence":1.0,"punctuated_word":"customer","sentiment":"neutral","sentiment_score":-0.03015059418976307},{"word":"service","start":117.22,"end":117.62,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.04369140416383743},{"word":"number","start":117.62,"end":118.020004,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.016047269105911255},{"word":"as","start":118.020004,"end":118.18,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.013069592416286469},{"word":"well","start":118.18,"end":118.68,"confidence":1.0,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":-0.03575270622968674},{"word":"thank","start":121.54,"end":121.94,"confidence":0.9951172,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4233117699623108},{"word":"you","start":121.94,"end":122.420006,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3762397766113281},{"word":"have","start":122.420006,"end":122.66,"confidence":0.99902344,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.3623979985713959},{"word":"a","start":122.66,"end":122.82,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.3349447250366211},{"word":"great","start":122.82,"end":123.060005,"confidence":0.9941406,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.4554828107357025},{"word":"day","start":123.060005,"end":123.3,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.3790331482887268},{"word":"goodbye","start":123.3,"end":123.8,"confidence":0.9916992,"punctuated_word":"Goodbye.","sentiment":"neutral","sentiment_score":0.22594302892684937}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Hello? Yes.\n\nI can hear you. Can you hear me? It's Airtel, Australia. Uh-huh. So if I may ask if the Airtel sorry.\n\nOr the Airtel mobile SIM was provided by the Airtel India? Mhmm. For this one, you will need to contact Airtel in India directly as the Airtel India and Australia is being run separately. Yes. Yeah.\n\nThat's correct. Yeah. We don't have their customer service number as well. Thank you. Have a great day.\n\nGoodbye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":4.24,"end":5.6,"sentiment":"positive","sentiment_score":0.44077759981155396},{"text":"My name is Mary.","start":5.6,"end":6.64,"sentiment":"positive","sentiment_score":0.39333655685186386},{"text":"May I have your name, please?","start":6.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.2320187066992124},{"text":"Hello?","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.015966154634952545},{"text":"Yes.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.022490061819553375}],"sentiment":"neutral","sentiment_score":0.3063413343008827,"num_words":17,"start":4.24,"end":12.559999},{"sentences":[{"text":"I can hear you.","start":12.559999,"end":13.28,"sentiment":"neutral","sentiment_score":0.01941860537044704},{"text":"Can you hear me?","start":13.28,"end":14.259999,"sentiment":"neutral","sentiment_score":0.00852730474434793},{"text":"It's Airtel, Australia.","start":22.265,"end":24.125,"sentiment":"neutral","sentiment_score":0.010366386423508326},{"text":"Uh-huh.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":0.05313596874475479},{"text":"So if I may ask if the Airtel sorry.","start":52.575,"end":59.300003,"sentiment":"neutral","sentiment_score":-0.040266173581282295}],"sentiment":"neutral","sentiment_score":-0.007922704464622907,"num_words":21,"start":12.559999,"end":59.300003},{"sentences":[{"text":"Or the Airtel mobile SIM was provided by the Airtel India?","start":59.84,"end":67.3,"sentiment":"neutral","sentiment_score":-0.020220687782222576},{"text":"Mhmm.","start":82.725,"end":83.225,"sentiment":"neutral","sentiment_score":-0.0544525571167469},{"text":"For this one, you will need to contact Airtel in India directly as the Airtel India and Australia is being run separately.","start":93.43,"end":101.725,"sentiment":"neutral","sentiment_score":-0.08396274274723096},{"text":"Yes.","start":102.505,"end":103.005,"sentiment":"neutral","sentiment_score":-0.04587027058005333},{"text":"Yeah.","start":105.545,"end":106.045,"sentiment":"neutral","sentiment_score":-0.010216538794338703}],"sentiment":"neutral","sentiment_score":-0.060559646459296346,"num_words":36,"start":59.84,"end":106.045},{"sentences":[{"text":"That's correct.","start":106.985,"end":107.80499,"sentiment":"neutral","sentiment_score":0.015336431562900543},{"text":"Yeah.","start":115.380005,"end":115.78001,"sentiment":"neutral","sentiment_score":0.0851924866437912},{"text":"We don't have their customer service number as well.","start":115.78001,"end":118.68,"sentiment":"neutral","sentiment_score":-0.024272766378190782},{"text":"Thank you.","start":121.54,"end":122.420006,"sentiment":"positive","sentiment_score":0.39977577328681946},{"text":"Have a great day.","start":122.420006,"end":123.3,"sentiment":"positive","sentiment_score":0.3829646706581116}],"sentiment":"neutral","sentiment_score":0.12382337119844225,"num_words":18,"start":106.985,"end":123.3},{"sentences":[{"text":"Goodbye.","start":123.3,"end":123.8,"sentiment":"neutral","sentiment_score":0.22594302892684937}],"sentiment":"neutral","sentiment_score":0.22594302892684937,"num_words":1,"start":123.3,"end":123.8}]}}]},{"alternatives":[{"transcript":"Hello? Can you hear me? Yes. Yes. I'm calling actually from Sydney, Australia. I got a 1800 number. Is this center in India or Australia? Ah, so you have a support center here. Okay. That's good to know. Look, is there an email that I can send an inquiry? And I can explain it on the phone, but I need to send some details. The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages. Who's able yeah. Yes. Yes. We bought the SIMs in India. Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India. We cannot send messages, but we can receive messages. But all of a sudden today, when testing, we are not getting the message. Have they stopped this facility on that particular package is what I wanted to know. Alright. So oh, so you have nothing to do with Airtel India. Right. Okay. Okay. So do you have the phone number for it, or do you know I can just Google that? So you don't have anything to do with them? Alright. That's all good. I'll look it up. No problem. Thank you. Thanks for that. I'll call them. Thank you. Bye. Bye.","confidence":0.9980469,"words":[{"word":"hello","start":8.48,"end":8.98,"confidence":0.9538574,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.033420201390981674},{"word":"can","start":10.639999,"end":10.8,"confidence":0.94628906,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":0.008204158395528793},{"word":"you","start":10.8,"end":10.96,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0063327038660645485},{"word":"hear","start":10.96,"end":11.2,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":0.007167489267885685},{"word":"me","start":11.2,"end":11.7,"confidence":1.0,"punctuated_word":"me?","sentiment":"neutral","sentiment_score":0.020723074674606323},{"word":"yes","start":13.679999,"end":14.179999,"confidence":0.84887695,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.014806509017944336},{"word":"yes","start":14.345,"end":14.665,"confidence":0.99902344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.02066904120147228},{"word":"i'm","start":14.665,"end":14.825001,"confidence":0.99902344,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.01594337821006775},{"word":"calling","start":14.825001,"end":15.225,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":0.010860146954655647},{"word":"actually","start":15.225,"end":15.545,"confidence":0.79541016,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.0188232846558094},{"word":"from","start":15.545,"end":15.785,"confidence":0.9980469,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.01334491651505232},{"word":"sydney","start":15.785,"end":16.185,"confidence":0.98583984,"punctuated_word":"Sydney,","sentiment":"neutral","sentiment_score":0.013354966416954994},{"word":"australia","start":16.185,"end":16.685,"confidence":0.9909668,"punctuated_word":"Australia.","sentiment":"neutral","sentiment_score":0.017356116324663162},{"word":"i","start":17.145,"end":17.305,"confidence":0.99121094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.014199725352227688},{"word":"got","start":17.305,"end":17.545,"confidence":0.8857422,"punctuated_word":"got","sentiment":"neutral","sentiment_score":0.014258661307394505},{"word":"a","start":17.545,"end":17.625,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.015320202335715294},{"word":"1800","start":17.625,"end":18.345001,"confidence":1.0,"punctuated_word":"1800","sentiment":"neutral","sentiment_score":0.011481234803795816},{"word":"number","start":18.345001,"end":18.665,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.008095535449683666},{"word":"is","start":18.665,"end":18.905,"confidence":1.0,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.002029136288911104},{"word":"this","start":18.905,"end":19.385,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.005217229947447777},{"word":"center","start":19.385,"end":19.705,"confidence":0.93359375,"punctuated_word":"center","sentiment":"neutral","sentiment_score":0.007006780244410038},{"word":"in","start":19.705,"end":19.945,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.00028581544756889343},{"word":"india","start":19.945,"end":20.265,"confidence":1.0,"punctuated_word":"India","sentiment":"neutral","sentiment_score":0.00845615565776825},{"word":"or","start":20.265,"end":20.505001,"confidence":0.9873047,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.0020725149661302567},{"word":"australia","start":20.505001,"end":21.005001,"confidence":1.0,"punctuated_word":"Australia?","sentiment":"neutral","sentiment_score":0.007979625836014748},{"word":"ah","start":25.305,"end":25.465,"confidence":0.74316406,"punctuated_word":"Ah,","sentiment":"neutral","sentiment_score":0.03415599837899208},{"word":"so","start":25.465,"end":25.625,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.02404496818780899},{"word":"you","start":25.625,"end":25.785,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0380682498216629},{"word":"have","start":25.785,"end":26.025,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.03258492052555084},{"word":"a","start":26.025,"end":26.105,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.034489475190639496},{"word":"support","start":26.105,"end":26.505001,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":0.03462787717580795},{"word":"center","start":26.505001,"end":26.904999,"confidence":0.99902344,"punctuated_word":"center","sentiment":"neutral","sentiment_score":0.033275529742240906},{"word":"here","start":26.904999,"end":27.225,"confidence":0.9880371,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.047895994037389755},{"word":"okay","start":27.225,"end":27.545,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.18494535982608795},{"word":"that's","start":27.545,"end":27.865,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3297981023788452},{"word":"good","start":27.865,"end":28.105,"confidence":0.99902344,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.33766481280326843},{"word":"to","start":28.105,"end":28.185001,"confidence":1.0,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.38765060901641846},{"word":"know","start":28.185001,"end":28.685001,"confidence":1.0,"punctuated_word":"know.","sentiment":"positive","sentiment_score":0.36916565895080566},{"word":"look","start":29.39,"end":29.89,"confidence":0.7607422,"punctuated_word":"Look,","sentiment":"neutral","sentiment_score":0.09405814111232758},{"word":"is","start":30.029999,"end":30.19,"confidence":0.9482422,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.010079100728034971},{"word":"there","start":30.19,"end":30.51,"confidence":0.9980469,"punctuated_word":"there","sentiment":"neutral","sentiment_score":0.01373572275042534},{"word":"an","start":30.51,"end":30.75,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.01843266934156418},{"word":"email","start":30.75,"end":31.23,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.022135473787784576},{"word":"that","start":31.23,"end":31.39,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.019094543531537056},{"word":"i","start":31.39,"end":31.55,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.021238211542367935},{"word":"can","start":31.55,"end":31.71,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.0262020081281662},{"word":"send","start":31.71,"end":31.949999,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":0.01927133835852146},{"word":"an","start":31.949999,"end":32.19,"confidence":0.9941406,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.03224337100982666},{"word":"inquiry","start":32.19,"end":32.59,"confidence":0.8652344,"punctuated_word":"inquiry?","sentiment":"neutral","sentiment_score":0.018840700387954712},{"word":"and","start":32.59,"end":32.75,"confidence":0.9453125,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.002114061266183853},{"word":"i","start":32.75,"end":32.829998,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.0057304538786411285},{"word":"can","start":32.829998,"end":32.989998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03588453680276871},{"word":"explain","start":32.989998,"end":33.309998,"confidence":0.9980469,"punctuated_word":"explain","sentiment":"neutral","sentiment_score":0.01606173813343048},{"word":"it","start":33.309998,"end":33.39,"confidence":0.94140625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.01469503715634346},{"word":"on","start":33.39,"end":33.55,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.017087403684854507},{"word":"the","start":33.55,"end":33.63,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.01595643162727356},{"word":"phone","start":33.63,"end":33.87,"confidence":0.97631836,"punctuated_word":"phone,","sentiment":"neutral","sentiment_score":0.013595934957265854},{"word":"but","start":33.87,"end":34.11,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":0.009992290288209915},{"word":"i","start":34.11,"end":34.19,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.019221913069486615},{"word":"need","start":34.19,"end":34.43,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.007975257933139801},{"word":"to","start":34.43,"end":34.51,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0041572339832782745},{"word":"send","start":34.51,"end":34.75,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.003857668489217758},{"word":"some","start":34.75,"end":34.989998,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0030370503664016724},{"word":"details","start":34.989998,"end":35.47,"confidence":0.9970703,"punctuated_word":"details.","sentiment":"neutral","sentiment_score":-0.0002818368375301361},{"word":"the","start":35.47,"end":35.63,"confidence":0.9980469,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.02328856661915779},{"word":"thing","start":35.63,"end":35.87,"confidence":1.0,"punctuated_word":"thing","sentiment":"neutral","sentiment_score":-0.015253059566020966},{"word":"is","start":35.87,"end":36.03,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0100264772772789},{"word":"my","start":36.03,"end":36.19,"confidence":0.78759766,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.019163168966770172},{"word":"wife","start":36.19,"end":36.51,"confidence":1.0,"punctuated_word":"wife","sentiment":"neutral","sentiment_score":-0.018798816949129105},{"word":"and","start":36.51,"end":36.67,"confidence":0.9970703,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.013871420174837112},{"word":"i","start":36.67,"end":36.829998,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.021741464734077457},{"word":"both","start":36.829998,"end":37.15,"confidence":0.9633789,"punctuated_word":"both","sentiment":"neutral","sentiment_score":-0.019706569612026215},{"word":"have","start":37.15,"end":37.47,"confidence":0.99609375,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.004177773371338844},{"word":"airtel","start":37.47,"end":37.95,"confidence":0.98307294,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.012151271104812622},{"word":"numbers","start":37.95,"end":38.45,"confidence":0.9970703,"punctuated_word":"numbers","sentiment":"neutral","sentiment_score":-0.009671168401837347},{"word":"from","start":39.23,"end":39.47,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.011096948757767676},{"word":"india","start":39.47,"end":39.97,"confidence":1.0,"punctuated_word":"India","sentiment":"neutral","sentiment_score":-0.003953598439693451},{"word":"over","start":40.19,"end":40.51,"confidence":0.88720703,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.004980321973562241},{"word":"here","start":40.51,"end":41.01,"confidence":0.7602539,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":-0.0016300035640597343},{"word":"but","start":41.785,"end":42.285,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.06929496675729752},{"word":"all","start":42.344997,"end":42.504997,"confidence":0.64941406,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1398734748363495},{"word":"of","start":42.504997,"end":42.664997,"confidence":0.9980469,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.1310463845729828},{"word":"a","start":42.664997,"end":42.745,"confidence":0.9863281,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11384870111942293},{"word":"sudden","start":42.745,"end":43.144997,"confidence":1.0,"punctuated_word":"sudden","sentiment":"neutral","sentiment_score":-0.1550518125295639},{"word":"our","start":43.144997,"end":43.464996,"confidence":0.49365234,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.22131900489330292},{"word":"otp","start":43.464996,"end":43.945,"confidence":0.9802246,"punctuated_word":"OTP","sentiment":"neutral","sentiment_score":-0.1987932920455933},{"word":"messages","start":43.945,"end":44.425,"confidence":1.0,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.2776002287864685},{"word":"are","start":44.425,"end":44.664997,"confidence":1.0,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.27222320437431335},{"word":"not","start":44.664997,"end":44.905,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25702154636383057},{"word":"coming","start":44.905,"end":45.225,"confidence":1.0,"punctuated_word":"coming","sentiment":"neutral","sentiment_score":-0.22179751098155975},{"word":"to","start":45.225,"end":45.385,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.21080206334590912},{"word":"these","start":45.385,"end":45.704998,"confidence":0.9658203,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.23156902194023132},{"word":"numbers","start":45.704998,"end":46.184998,"confidence":0.9562988,"punctuated_word":"numbers.","sentiment":"neutral","sentiment_score":-0.2105369120836258},{"word":"so","start":46.184998,"end":46.344997,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.13322894275188446},{"word":"i","start":46.344997,"end":46.504997,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10858799517154694},{"word":"just","start":46.504997,"end":46.745,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.08808492124080658},{"word":"want","start":46.745,"end":46.984997,"confidence":0.97998047,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.07802066951990128},{"word":"to","start":46.984997,"end":47.065,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0651932954788208},{"word":"know","start":47.065,"end":47.305,"confidence":1.0,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.07242156565189362},{"word":"about","start":47.305,"end":47.545,"confidence":0.99902344,"punctuated_word":"about","sentiment":"neutral","sentiment_score":-0.0940699353814125},{"word":"these","start":47.545,"end":47.784996,"confidence":0.7133789,"punctuated_word":"these","sentiment":"neutral","sentiment_score":-0.09261279553174973},{"word":"settings","start":47.784996,"end":48.265,"confidence":0.99902344,"punctuated_word":"settings","sentiment":"neutral","sentiment_score":-0.08030746132135391},{"word":"or","start":48.265,"end":48.425,"confidence":0.9394531,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.07833611965179443},{"word":"whether","start":48.425,"end":48.824997,"confidence":1.0,"punctuated_word":"whether","sentiment":"neutral","sentiment_score":-0.06887440383434296},{"word":"a","start":48.824997,"end":48.905,"confidence":0.7133789,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.09079631417989732},{"word":"package","start":48.905,"end":49.405,"confidence":0.9980469,"punctuated_word":"package","sentiment":"neutral","sentiment_score":-0.1415979415178299},{"word":"needs","start":49.464996,"end":49.784996,"confidence":1.0,"punctuated_word":"needs","sentiment":"neutral","sentiment_score":-0.1269764006137848},{"word":"to","start":49.784996,"end":49.945,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1255526840686798},{"word":"have","start":49.945,"end":50.184998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.1344723403453827},{"word":"roaming","start":50.184998,"end":50.664997,"confidence":0.8828125,"punctuated_word":"roaming","sentiment":"neutral","sentiment_score":-0.09879980236291884},{"word":"to","start":50.664997,"end":50.824997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.14267832040786743},{"word":"receive","start":50.824997,"end":51.305,"confidence":1.0,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.18123149871826172},{"word":"messages","start":51.305,"end":51.805,"confidence":0.9909668,"punctuated_word":"messages.","sentiment":"neutral","sentiment_score":-0.1416393518447876},{"word":"who's","start":52.745,"end":53.065,"confidence":0.64941406,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.03856254741549492},{"word":"able","start":53.065,"end":53.565,"confidence":0.9863281,"punctuated_word":"able","sentiment":"neutral","sentiment_score":-0.02917630597949028},{"word":"yeah","start":54.629997,"end":55.129997,"confidence":0.9030762,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.04903203994035721},{"word":"yes","start":68.005005,"end":68.245,"confidence":0.88134766,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.005846042186021805},{"word":"yes","start":68.245,"end":68.405,"confidence":0.99853516,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.011880985461175442},{"word":"we","start":68.405,"end":68.645004,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.02255574986338615},{"word":"bought","start":68.645004,"end":68.885,"confidence":1.0,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.014524228870868685},{"word":"the","start":68.885,"end":69.045,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.022684231400489807},{"word":"sims","start":69.045,"end":69.365,"confidence":0.8869629,"punctuated_word":"SIMs","sentiment":"neutral","sentiment_score":-0.0021909866482019424},{"word":"in","start":69.365,"end":69.605,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.018845826387405396},{"word":"india","start":69.605,"end":70.105,"confidence":0.99609375,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.012015225365757942},{"word":"now","start":70.405,"end":70.565,"confidence":0.5854492,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":-0.01921071670949459},{"word":"one","start":70.565,"end":70.725,"confidence":0.94628906,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.026233823969960213},{"word":"of","start":70.725,"end":70.885,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.028546281158924103},{"word":"them","start":70.885,"end":71.125,"confidence":0.9980469,"punctuated_word":"them","sentiment":"neutral","sentiment_score":-0.026183683425188065},{"word":"we've","start":71.125,"end":71.365,"confidence":0.42749023,"punctuated_word":"we've","sentiment":"neutral","sentiment_score":-0.035636067390441895},{"word":"been","start":71.365,"end":71.525,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.04289576783776283},{"word":"using","start":71.525,"end":71.845,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.01725422590970993},{"word":"for","start":71.845,"end":72.085,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019578073173761368},{"word":"two","start":72.085,"end":72.245,"confidence":0.92700195,"punctuated_word":"two,","sentiment":"neutral","sentiment_score":-0.040335990488529205},{"word":"three","start":72.245,"end":72.485,"confidence":1.0,"punctuated_word":"three","sentiment":"neutral","sentiment_score":-0.031769078224897385},{"word":"years","start":72.485,"end":72.805,"confidence":0.8120117,"punctuated_word":"years,","sentiment":"neutral","sentiment_score":-0.023868519812822345},{"word":"and","start":72.805,"end":73.205,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.024263005703687668},{"word":"we","start":73.205,"end":73.365,"confidence":0.8378906,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.034810613840818405},{"word":"are","start":73.365,"end":73.525,"confidence":0.9819336,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.02783238515257835},{"word":"on","start":73.525,"end":73.685,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.03687794879078865},{"word":"a","start":73.685,"end":73.765,"confidence":0.9873047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.030590903013944622},{"word":"package","start":73.765,"end":74.245,"confidence":1.0,"punctuated_word":"package","sentiment":"neutral","sentiment_score":-0.059668466448783875},{"word":"that","start":74.245,"end":74.725,"confidence":0.99316406,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04485448822379112},{"word":"it","start":74.725,"end":74.885,"confidence":0.8125,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.04964873939752579},{"word":"says","start":74.885,"end":75.205,"confidence":0.9394531,"punctuated_word":"says","sentiment":"neutral","sentiment_score":-0.05018375441431999},{"word":"when","start":75.605,"end":75.845,"confidence":0.9951172,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.05359021574258804},{"word":"we","start":75.845,"end":76.005005,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03853431344032288},{"word":"bought","start":76.005005,"end":76.245,"confidence":1.0,"punctuated_word":"bought","sentiment":"neutral","sentiment_score":-0.03744438290596008},{"word":"it","start":76.245,"end":76.405,"confidence":0.9836426,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.0588655024766922},{"word":"it","start":76.405,"end":76.645004,"confidence":0.9980469,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06679005920886993},{"word":"said","start":76.645004,"end":76.965004,"confidence":0.9980469,"punctuated_word":"said","sentiment":"neutral","sentiment_score":-0.07408696413040161},{"word":"we","start":76.965004,"end":77.125,"confidence":0.9160156,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06891860067844391},{"word":"can","start":77.125,"end":77.285,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.06416429579257965},{"word":"receive","start":77.285,"end":77.765,"confidence":0.9970703,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.08519744873046875},{"word":"messages","start":77.765,"end":78.265,"confidence":1.0,"punctuated_word":"messages","sentiment":"neutral","sentiment_score":-0.07413791865110397},{"word":"that","start":78.405,"end":78.565,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.07244482636451721},{"word":"are","start":78.565,"end":78.725,"confidence":0.9902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.06566736847162247},{"word":"sent","start":78.725,"end":79.045,"confidence":0.9819336,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":-0.08719928562641144},{"word":"from","start":79.045,"end":79.285,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.08425036072731018},{"word":"india","start":79.285,"end":79.685,"confidence":1.0,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.07329335063695908},{"word":"we","start":79.685,"end":79.845,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.1475204974412918},{"word":"cannot","start":79.845,"end":80.325,"confidence":1.0,"punctuated_word":"cannot","sentiment":"neutral","sentiment_score":-0.17243824899196625},{"word":"send","start":80.325,"end":80.645004,"confidence":1.0,"punctuated_word":"send","sentiment":"neutral","sentiment_score":-0.1779303103685379},{"word":"messages","start":80.645004,"end":81.145004,"confidence":0.97094727,"punctuated_word":"messages,","sentiment":"neutral","sentiment_score":-0.15201637148857117},{"word":"but","start":81.68,"end":81.840004,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.17504329979419708},{"word":"we","start":81.840004,"end":82.0,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.15224258601665497},{"word":"can","start":82.0,"end":82.32,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.15115907788276672},{"word":"receive","start":82.32,"end":82.72,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":-0.15153652429580688},{"word":"messages","start":82.72,"end":83.22,"confidence":0.9946289,"punctuated_word":"messages.","sentiment":"neutral","sentiment_score":-0.1179363578557968},{"word":"but","start":83.76,"end":84.0,"confidence":0.99902344,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.09829474240541458},{"word":"all","start":84.0,"end":84.08,"confidence":0.9790039,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.1472993940114975},{"word":"of","start":84.08,"end":84.32,"confidence":0.99902344,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.15430863201618197},{"word":"a","start":84.32,"end":84.4,"confidence":0.9560547,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.15307976305484772},{"word":"sudden","start":84.4,"end":84.72,"confidence":1.0,"punctuated_word":"sudden","sentiment":"neutral","sentiment_score":-0.1907760500907898},{"word":"today","start":84.72,"end":85.04,"confidence":0.5957031,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.23729336261749268},{"word":"when","start":85.04,"end":85.28,"confidence":0.9589844,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.2337368279695511},{"word":"testing","start":85.28,"end":85.68,"confidence":0.97265625,"punctuated_word":"testing,","sentiment":"neutral","sentiment_score":-0.2087340950965881},{"word":"we","start":85.68,"end":86.0,"confidence":0.99121094,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.2409859001636505},{"word":"are","start":86.0,"end":86.08,"confidence":0.99902344,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.24456825852394104},{"word":"not","start":86.08,"end":86.24,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.2807726562023163},{"word":"getting","start":86.24,"end":86.56,"confidence":1.0,"punctuated_word":"getting","sentiment":"neutral","sentiment_score":-0.2631475329399109},{"word":"the","start":86.56,"end":86.72,"confidence":0.96777344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.239719420671463},{"word":"message","start":86.72,"end":87.12,"confidence":0.99658203,"punctuated_word":"message.","sentiment":"neutral","sentiment_score":-0.25808337330818176},{"word":"have","start":87.12,"end":87.36,"confidence":0.98095703,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":-0.25237730145454407},{"word":"they","start":87.36,"end":87.6,"confidence":0.9526367,"punctuated_word":"they","sentiment":"neutral","sentiment_score":-0.22489644587039948},{"word":"stopped","start":87.6,"end":87.92,"confidence":0.9838867,"punctuated_word":"stopped","sentiment":"neutral","sentiment_score":-0.23071517050266263},{"word":"this","start":87.92,"end":88.24,"confidence":0.5073242,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.27164241671562195},{"word":"facility","start":88.24,"end":88.74,"confidence":1.0,"punctuated_word":"facility","sentiment":"neutral","sentiment_score":-0.17805510759353638},{"word":"on","start":88.8,"end":88.96,"confidence":0.9970703,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.2084089368581772},{"word":"that","start":88.96,"end":89.2,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.22770202159881592},{"word":"particular","start":89.2,"end":89.7,"confidence":1.0,"punctuated_word":"particular","sentiment":"neutral","sentiment_score":-0.22161607444286344},{"word":"package","start":90.56,"end":90.88,"confidence":0.94970703,"punctuated_word":"package","sentiment":"neutral","sentiment_score":-0.20752079784870148},{"word":"is","start":90.88,"end":91.04,"confidence":0.78222656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.24110859632492063},{"word":"what","start":91.04,"end":91.2,"confidence":0.99902344,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.2009586989879608},{"word":"i","start":91.2,"end":91.36,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.14190736413002014},{"word":"wanted","start":91.36,"end":91.76,"confidence":1.0,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.13700874149799347},{"word":"to","start":91.76,"end":91.92,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1798567920923233},{"word":"know","start":91.92,"end":92.42,"confidence":0.94384766,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.17327967286109924},{"word":"alright","start":97.885,"end":98.385,"confidence":0.93310547,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":-0.05542382597923279},{"word":"so","start":98.445,"end":98.945,"confidence":0.99316406,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05224048346281051},{"word":"oh","start":102.205,"end":102.525,"confidence":0.93896484,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.03873081132769585},{"word":"so","start":102.525,"end":102.685005,"confidence":0.9951172,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06879862397909164},{"word":"you","start":102.685005,"end":102.845,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06510517746210098},{"word":"have","start":102.845,"end":103.085,"confidence":0.72998047,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06978131830692291},{"word":"nothing","start":103.085,"end":103.325005,"confidence":1.0,"punctuated_word":"nothing","sentiment":"neutral","sentiment_score":-0.08863558620214462},{"word":"to","start":103.325005,"end":103.405,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.09206074476242064},{"word":"do","start":103.405,"end":103.565,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09626127779483797},{"word":"with","start":103.565,"end":103.805,"confidence":0.98828125,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.07183612138032913},{"word":"airtel","start":103.805,"end":104.205,"confidence":0.9913737,"punctuated_word":"Airtel","sentiment":"neutral","sentiment_score":-0.0531858429312706},{"word":"india","start":104.205,"end":104.705,"confidence":0.85253906,"punctuated_word":"India.","sentiment":"neutral","sentiment_score":-0.08631344139575958},{"word":"right","start":106.045006,"end":106.545006,"confidence":0.9946289,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":0.0005023162811994553},{"word":"okay","start":107.005005,"end":107.505005,"confidence":0.9980469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.018248427659273148},{"word":"okay","start":109.005005,"end":109.505005,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0014869729056954384},{"word":"so","start":109.565,"end":109.805,"confidence":0.99902344,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.015330860391259192},{"word":"do","start":109.805,"end":110.045,"confidence":0.9980469,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02082655392587185},{"word":"you","start":110.045,"end":110.205,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009160241112113},{"word":"have","start":110.205,"end":110.445,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.00879283994436264},{"word":"the","start":110.445,"end":110.945,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010829214006662369},{"word":"phone","start":110.97,"end":111.29,"confidence":1.0,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.015374843031167984},{"word":"number","start":111.29,"end":111.450005,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.015794169157743454},{"word":"for","start":111.450005,"end":111.61,"confidence":0.9667969,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.012121088802814484},{"word":"it","start":111.61,"end":111.85,"confidence":0.43469238,"punctuated_word":"it,","sentiment":"neutral","sentiment_score":-0.011418219655752182},{"word":"or","start":111.85,"end":111.89,"confidence":0.11419678,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.02296472899615765},{"word":"do","start":111.89,"end":111.93,"confidence":0.49047852,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.02829805202782154},{"word":"you","start":111.93,"end":112.090004,"confidence":0.96875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.02520115301012993},{"word":"know","start":112.090004,"end":112.33,"confidence":0.8120117,"punctuated_word":"know","sentiment":"neutral","sentiment_score":-0.024751875549554825},{"word":"i","start":112.33,"end":112.41,"confidence":0.45996094,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.02736675925552845},{"word":"can","start":112.41,"end":112.57,"confidence":0.9941406,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.02316867746412754},{"word":"just","start":112.57,"end":112.81,"confidence":0.9980469,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.03430281579494476},{"word":"google","start":112.81,"end":113.130005,"confidence":0.5332031,"punctuated_word":"Google","sentiment":"neutral","sentiment_score":-0.010394416749477386},{"word":"that","start":113.130005,"end":113.37,"confidence":0.6661377,"punctuated_word":"that?","sentiment":"neutral","sentiment_score":-0.03360261395573616},{"word":"so","start":113.37,"end":113.53,"confidence":0.9980469,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.06292781233787537},{"word":"you","start":113.53,"end":113.61,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.07912557572126389},{"word":"don't","start":113.61,"end":113.85,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05461223423480987},{"word":"have","start":113.85,"end":114.01,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.03973507136106491},{"word":"anything","start":114.01,"end":114.33,"confidence":1.0,"punctuated_word":"anything","sentiment":"neutral","sentiment_score":-0.046278100460767746},{"word":"to","start":114.33,"end":114.49,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05166045576334},{"word":"do","start":114.49,"end":114.65,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0587170235812664},{"word":"with","start":114.65,"end":114.73,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.04771273210644722},{"word":"them","start":114.73,"end":114.97,"confidence":0.74560547,"punctuated_word":"them?","sentiment":"neutral","sentiment_score":-0.025898974388837814},{"word":"alright","start":114.97,"end":115.37,"confidence":0.9946289,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.03233856335282326},{"word":"that's","start":115.37,"end":115.61,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05396892875432968},{"word":"all","start":115.61,"end":115.770004,"confidence":0.9970703,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.18912704288959503},{"word":"good","start":115.770004,"end":116.01,"confidence":0.9892578,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.1275906264781952},{"word":"i'll","start":116.01,"end":116.17,"confidence":0.9970703,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.01082429476082325},{"word":"look","start":116.17,"end":116.33,"confidence":0.9921875,"punctuated_word":"look","sentiment":"neutral","sentiment_score":-0.02597353793680668},{"word":"it","start":116.33,"end":116.49,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.01818912848830223},{"word":"up","start":116.49,"end":116.99,"confidence":0.99902344,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":-0.04127867519855499},{"word":"no","start":118.17,"end":118.49,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.03713773190975189},{"word":"problem","start":118.49,"end":118.89,"confidence":0.9995117,"punctuated_word":"problem.","sentiment":"neutral","sentiment_score":0.03601977229118347},{"word":"thank","start":118.89,"end":119.130005,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.1954255998134613},{"word":"you","start":119.130005,"end":119.29,"confidence":0.9980469,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.17087742686271667},{"word":"thanks","start":119.29,"end":119.53,"confidence":0.9980469,"punctuated_word":"Thanks","sentiment":"positive","sentiment_score":0.3786466717720032},{"word":"for","start":119.53,"end":119.69,"confidence":0.9892578,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4119977056980133},{"word":"that","start":119.69,"end":119.93,"confidence":0.99365234,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.3508775532245636},{"word":"i'll","start":119.93,"end":120.090004,"confidence":0.99902344,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.23213647305965424},{"word":"call","start":120.090004,"end":120.33,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.25421270728111267},{"word":"them","start":120.33,"end":120.49,"confidence":0.9680176,"punctuated_word":"them.","sentiment":"neutral","sentiment_score":0.18283382058143616},{"word":"thank","start":120.49,"end":120.73,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37967291474342346},{"word":"you","start":120.73,"end":121.23,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3358726501464844},{"word":"bye","start":122.73,"end":123.23,"confidence":0.9736328,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2655589282512665},{"word":"bye","start":123.69,"end":124.19,"confidence":0.9760742,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.0920327752828598}],"paragraphs":{"transcript":"\nHello? Can you hear me? Yes. Yes. I'm calling actually from Sydney, Australia.\n\nI got a 1800 number. Is this center in India or Australia? Ah, so you have a support center here. Okay. That's good to know.\n\nLook, is there an email that I can send an inquiry? And I can explain it on the phone, but I need to send some details. The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages.\n\nWho's able yeah. Yes. Yes. We bought the SIMs in India. Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India.\n\nWe cannot send messages, but we can receive messages. But all of a sudden today, when testing, we are not getting the message. Have they stopped this facility on that particular package is what I wanted to know. Alright. So oh, so you have nothing to do with Airtel India.\n\nRight. Okay. Okay. So do you have the phone number for it, or do you know I can just Google that? So you don't have anything to do with them?\n\nAlright. That's all good. I'll look it up. No problem. Thank you.\n\nThanks for that. I'll call them. Thank you. Bye. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.033420201390981674},{"text":"Can you hear me?","start":10.639999,"end":11.7,"sentiment":"neutral","sentiment_score":0.010606856551021338},{"text":"Yes.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.014806509017944336},{"text":"Yes.","start":14.345,"end":14.665,"sentiment":"neutral","sentiment_score":0.02066904120147228},{"text":"I'm calling actually from Sydney, Australia.","start":14.665,"end":16.685,"sentiment":"neutral","sentiment_score":0.014947134846200546}],"sentiment":"neutral","sentiment_score":0.015461998991668224,"num_words":13,"start":8.48,"end":16.685},{"sentences":[{"text":"I got a 1800 number.","start":17.145,"end":18.665,"sentiment":"neutral","sentiment_score":0.012671071849763394},{"text":"Is this center in India or Australia?","start":18.665,"end":21.005001,"sentiment":"neutral","sentiment_score":0.004721036912607295},{"text":"Ah, so you have a support center here.","start":25.305,"end":27.225,"sentiment":"neutral","sentiment_score":0.034892876632511616},{"text":"Okay.","start":27.225,"end":27.545,"sentiment":"neutral","sentiment_score":0.18494535982608795},{"text":"That's good to know.","start":27.545,"end":28.685001,"sentiment":"positive","sentiment_score":0.35606979578733444}],"sentiment":"neutral","sentiment_score":0.07939080694690347,"num_words":25,"start":17.145,"end":28.685001},{"sentences":[{"text":"Look, is there an email that I can send an inquiry?","start":29.39,"end":32.59,"sentiment":"neutral","sentiment_score":0.02684829824350097},{"text":"And I can explain it on the phone, but I need to send some details.","start":32.59,"end":35.47,"sentiment":"neutral","sentiment_score":0.006444884836673737},{"text":"The thing is my wife and I both have Airtel numbers from India over here.","start":35.47,"end":41.01,"sentiment":"neutral","sentiment_score":-0.01263404196749131},{"text":"But all of a sudden our OTP messages are not coming to these numbers.","start":41.785,"end":46.184998,"sentiment":"neutral","sentiment_score":-0.19362700890217507},{"text":"So I just want to know about these settings or whether a package needs to have roaming to receive messages.","start":46.184998,"end":51.805,"sentiment":"neutral","sentiment_score":-0.10717413797974587}],"sentiment":"neutral","sentiment_score":-0.062023559473454955,"num_words":75,"start":29.39,"end":51.805},{"sentences":[{"text":"Who's able yeah.","start":52.745,"end":55.129997,"sentiment":"neutral","sentiment_score":-0.0389236311117808},{"text":"Yes.","start":68.005005,"end":68.245,"sentiment":"neutral","sentiment_score":0.005846042186021805},{"text":"Yes.","start":68.245,"end":68.405,"sentiment":"neutral","sentiment_score":0.011880985461175442},{"text":"We bought the SIMs in India.","start":68.405,"end":70.105,"sentiment":"neutral","sentiment_score":-0.01546937475601832},{"text":"Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India.","start":70.405,"end":79.685,"sentiment":"neutral","sentiment_score":-0.04785221219062805}],"sentiment":"neutral","sentiment_score":-0.04058016393252689,"num_words":46,"start":52.745,"end":79.685},{"sentences":[{"text":"We cannot send messages, but we can receive messages.","start":79.685,"end":83.22,"sentiment":"neutral","sentiment_score":-0.15531369712617663},{"text":"But all of a sudden today, when testing, we are not getting the message.","start":83.76,"end":87.12,"sentiment":"neutral","sentiment_score":-0.21077142921941622},{"text":"Have they stopped this facility on that particular package is what I wanted to know.","start":87.12,"end":92.42,"sentiment":"neutral","sentiment_score":-0.20647027591864267},{"text":"Alright.","start":97.885,"end":98.385,"sentiment":"neutral","sentiment_score":-0.05542382597923279},{"text":"So oh, so you have nothing to do with Airtel India.","start":98.445,"end":104.705,"sentiment":"neutral","sentiment_score":-0.07117722081867131}],"sentiment":"neutral","sentiment_score":-0.16568101353943349,"num_words":50,"start":79.685,"end":104.705},{"sentences":[{"text":"Right.","start":106.045006,"end":106.545006,"sentiment":"neutral","sentiment_score":0.0005023162811994553},{"text":"Okay.","start":107.005005,"end":107.505005,"sentiment":"neutral","sentiment_score":0.018248427659273148},{"text":"Okay.","start":109.005005,"end":109.505005,"sentiment":"neutral","sentiment_score":-0.0014869729056954384},{"text":"So do you have the phone number for it, or do you know I can just Google that?","start":109.565,"end":113.37,"sentiment":"neutral","sentiment_score":-0.01942772904617919},{"text":"So you don't have anything to do with them?","start":113.37,"end":114.97,"sentiment":"neutral","sentiment_score":-0.05185199777285258}],"sentiment":"neutral","sentiment_score":-0.026636777725070716,"num_words":30,"start":106.045006,"end":114.97},{"sentences":[{"text":"Alright.","start":114.97,"end":115.37,"sentiment":"neutral","sentiment_score":0.03233856335282326},{"text":"That's all good.","start":115.37,"end":116.01,"sentiment":"neutral","sentiment_score":0.12356219937403996},{"text":"I'll look it up.","start":116.01,"end":116.99,"sentiment":"neutral","sentiment_score":-0.024066409096121788},{"text":"No problem.","start":118.17,"end":118.89,"sentiment":"neutral","sentiment_score":-0.0005589798092842102},{"text":"Thank you.","start":118.89,"end":119.29,"sentiment":"neutral","sentiment_score":0.183151513338089}],"sentiment":"neutral","sentiment_score":0.055995382679005466,"num_words":12,"start":114.97,"end":119.29},{"sentences":[{"text":"Thanks for that.","start":119.29,"end":119.93,"sentiment":"positive","sentiment_score":0.3805073102315267},{"text":"I'll call them.","start":119.93,"end":120.49,"sentiment":"neutral","sentiment_score":0.22306100030740103},{"text":"Thank you.","start":120.49,"end":121.23,"sentiment":"positive","sentiment_score":0.3577727824449539},{"text":"Bye.","start":122.73,"end":123.23,"sentiment":"neutral","sentiment_score":0.2655589282512665},{"text":"Bye.","start":123.69,"end":124.19,"sentiment":"neutral","sentiment_score":0.0920327752828598}],"sentiment":"neutral","sentiment_score":0.2883842200040817,"num_words":10,"start":119.29,"end":124.19}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Can you hear me?\n\nChannel 0: Yes. I can hear you. Can you hear\n\nChannel 1: Yes.\n\nChannel 0: me?\n\nChannel 1: Yes. I'm calling actually from Sydney, Australia. I got a 1800 number. Is this center in India or Australia?\n\nChannel 0: It's Airtel, Australia.\n\nChannel 1: Ah, so you have a support center here. Okay. That's good to know. Look,\n\nChannel 0: Uh-huh.\n\nChannel 1: is there an email that I can send an inquiry? And I can explain it on the phone, but I need to send some details. The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages.\n\nChannel 0: So\n\nChannel 1: Who's\n\nChannel 0: if I\n\nChannel 1: able\n\nChannel 0: may ask\n\nChannel 1: yeah.\n\nChannel 0: if the Airtel sorry. Or the Airtel mobile SIM was provided by the Airtel India?\n\nChannel 1: Yes. Yes. We bought the SIMs in India. Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India. We cannot send messages, but we can receive messages.\n\nChannel 0: Mhmm.\n\nChannel 1: But all of a sudden today, when testing, we are not getting the message. Have they stopped this facility on that particular package is what I wanted to know.\n\nChannel 0: For this one, you will need to contact Airtel in India directly\n\nChannel 1: Alright.\n\nChannel 0: as the\n\nChannel 1: So\n\nChannel 0: Airtel India and Australia is being run separately.\n\nChannel 1: oh,\n\nChannel 0: Yes.\n\nChannel 1: so you have nothing to do with Airtel India.\n\nChannel 0: Yeah.\n\nChannel 1: Right.\n\nChannel 0: That's\n\nChannel 1: Okay.\n\nChannel 0: correct.\n\nChannel 1: Okay. So do you have the phone number for it, or do you know I can just Google that? So you don't have anything to do with them? Alright. That's\n\nChannel 0: Yeah.\n\nChannel 1: all good.\n\nChannel 0: We\n\nChannel 1: I'll\n\nChannel 0: don't\n\nChannel 1: look\n\nChannel 0: have\n\nChannel 1: it up.\n\nChannel 0: their customer service number as\n\nChannel 1: No\n\nChannel 0: well.\n\nChannel 1: problem. Thank you. Thanks for that. I'll call them. Thank you.\n\nChannel 0: Thank you. Have a\n\nChannel 1: Bye.\n\nChannel 0: great day. Goodbye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":4.24,"end":5.6,"sentiment":"positive","sentiment_score":0.44077759981155396},{"text":"My name is Mary.","start":5.6,"end":6.64,"sentiment":"positive","sentiment_score":0.39333655685186386},{"text":"May I have your name, please?","start":6.64,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.2320187066992124}],"sentiment":"positive","sentiment_score":0.34462309777736666,"channel":0,"num_words":15,"start":4.24,"end":7.8599997},{"sentences":[{"text":"Hello?","start":8.48,"end":8.98,"sentiment":"neutral","sentiment_score":0.033420201390981674}],"sentiment":"neutral","sentiment_score":0.033420201390981674,"channel":1,"num_words":1,"start":8.48,"end":8.98},{"sentences":[{"text":"Hello?","start":9.76,"end":10.26,"sentiment":"neutral","sentiment_score":0.015966154634952545}],"sentiment":"neutral","sentiment_score":0.015966154634952545,"channel":0,"num_words":1,"start":9.76,"end":10.26},{"sentences":[{"text":"Can you hear me?","start":10.639999,"end":11.7,"sentiment":"neutral","sentiment_score":0.010606856551021338}],"sentiment":"neutral","sentiment_score":0.010606856551021338,"channel":1,"num_words":4,"start":10.639999,"end":11.7},{"sentences":[{"text":"Yes.","start":12.24,"end":12.559999,"sentiment":"neutral","sentiment_score":0.022490061819553375},{"text":"I can hear you.","start":12.559999,"end":13.28,"sentiment":"neutral","sentiment_score":0.01941860537044704},{"text":"Can you hear","start":13.28,"end":13.759999,"sentiment":"neutral","sentiment_score":0.006581829860806465}],"sentiment":"neutral","sentiment_score":0.014988746610470116,"channel":0,"num_words":8,"start":12.24,"end":13.759999},{"sentences":[{"text":"Yes.","start":13.679999,"end":14.179999,"sentiment":"neutral","sentiment_score":0.014806509017944336}],"sentiment":"neutral","sentiment_score":0.014806509017944336,"channel":1,"num_words":1,"start":13.679999,"end":14.179999},{"sentences":[{"text":"me?","start":13.759999,"end":14.259999,"sentiment":"neutral","sentiment_score":0.014363729394972324}],"sentiment":"neutral","sentiment_score":0.014363729394972324,"channel":0,"num_words":1,"start":13.759999,"end":14.259999},{"sentences":[{"text":"Yes.","start":14.345,"end":14.665,"sentiment":"neutral","sentiment_score":0.02066904120147228},{"text":"I'm calling actually from Sydney, Australia.","start":14.665,"end":16.685,"sentiment":"neutral","sentiment_score":0.014947134846200546},{"text":"I got a 1800 number.","start":17.145,"end":18.665,"sentiment":"neutral","sentiment_score":0.012671071849763394},{"text":"Is this center in India or Australia?","start":18.665,"end":21.005001,"sentiment":"neutral","sentiment_score":0.004721036912607295}],"sentiment":"neutral","sentiment_score":0.01088181410082861,"channel":1,"num_words":19,"start":14.345,"end":21.005001},{"sentences":[{"text":"It's Airtel, Australia.","start":22.265,"end":24.125,"sentiment":"neutral","sentiment_score":0.010366386423508326}],"sentiment":"neutral","sentiment_score":0.010366386423508326,"channel":0,"num_words":3,"start":22.265,"end":24.125},{"sentences":[{"text":"Ah, so you have a support center here.","start":25.305,"end":27.225,"sentiment":"neutral","sentiment_score":0.034892876632511616},{"text":"Okay.","start":27.225,"end":27.545,"sentiment":"neutral","sentiment_score":0.18494535982608795},{"text":"That's good to know.","start":27.545,"end":28.685001,"sentiment":"positive","sentiment_score":0.35606979578733444},{"text":"Look,","start":29.39,"end":29.89,"sentiment":"neutral","sentiment_score":0.09405814111232758}],"sentiment":"neutral","sentiment_score":0.14160183551056044,"channel":1,"num_words":14,"start":25.305,"end":29.89},{"sentences":[{"text":"Uh-huh.","start":29.73,"end":30.23,"sentiment":"neutral","sentiment_score":0.05313596874475479}],"sentiment":"neutral","sentiment_score":0.05313596874475479,"channel":0,"num_words":1,"start":29.73,"end":30.23},{"sentences":[{"text":"is there an email that I can send an inquiry?","start":30.029999,"end":32.59,"sentiment":"neutral","sentiment_score":0.02012731395661831},{"text":"And I can explain it on the phone, but I need to send some details.","start":32.59,"end":35.47,"sentiment":"neutral","sentiment_score":0.006444884836673737},{"text":"The thing is my wife and I both have Airtel numbers from India over here.","start":35.47,"end":41.01,"sentiment":"neutral","sentiment_score":-0.01263404196749131},{"text":"But all of a sudden our OTP messages are not coming to these numbers.","start":41.785,"end":46.184998,"sentiment":"neutral","sentiment_score":-0.19362700890217507},{"text":"So I just want to know about these settings or whether a package needs to have roaming to receive messages.","start":46.184998,"end":51.805,"sentiment":"neutral","sentiment_score":-0.10717413797974587}],"sentiment":"neutral","sentiment_score":-0.06413277164353309,"channel":1,"num_words":74,"start":30.029999,"end":51.805},{"sentences":[{"text":"So","start":52.575,"end":52.815,"sentiment":"neutral","sentiment_score":-0.05359828472137451}],"sentiment":"neutral","sentiment_score":-0.05359828472137451,"channel":0,"num_words":1,"start":52.575,"end":52.815},{"sentences":[{"text":"Who's","start":52.745,"end":53.065,"sentiment":"neutral","sentiment_score":-0.03856254741549492}],"sentiment":"neutral","sentiment_score":-0.03856254741549492,"channel":1,"num_words":1,"start":52.745,"end":53.065},{"sentences":[{"text":"if I","start":52.815,"end":53.215,"sentiment":"neutral","sentiment_score":-0.03406541049480438}],"sentiment":"neutral","sentiment_score":-0.03406541049480438,"channel":0,"num_words":2,"start":52.815,"end":53.215},{"sentences":[{"text":"able","start":53.065,"end":53.565,"sentiment":"neutral","sentiment_score":-0.02917630597949028}],"sentiment":"neutral","sentiment_score":-0.02917630597949028,"channel":1,"num_words":1,"start":53.065,"end":53.565},{"sentences":[{"text":"may ask","start":53.215,"end":53.875,"sentiment":"neutral","sentiment_score":-0.04191144369542599}],"sentiment":"neutral","sentiment_score":-0.04191144369542599,"channel":0,"num_words":2,"start":53.215,"end":53.875},{"sentences":[{"text":"yeah.","start":54.629997,"end":55.129997,"sentiment":"neutral","sentiment_score":-0.04903203994035721}],"sentiment":"neutral","sentiment_score":-0.04903203994035721,"channel":1,"num_words":1,"start":54.629997,"end":55.129997},{"sentences":[{"text":"if the Airtel sorry.","start":57.2,"end":59.300003,"sentiment":"neutral","sentiment_score":-0.03921089228242636},{"text":"Or the Airtel mobile SIM was provided by the Airtel India?","start":59.84,"end":67.3,"sentiment":"neutral","sentiment_score":-0.020220687782222576}],"sentiment":"neutral","sentiment_score":-0.02528474231561025,"channel":0,"num_words":15,"start":57.2,"end":67.3},{"sentences":[{"text":"Yes.","start":68.005005,"end":68.245,"sentiment":"neutral","sentiment_score":0.005846042186021805},{"text":"Yes.","start":68.245,"end":68.405,"sentiment":"neutral","sentiment_score":0.011880985461175442},{"text":"We bought the SIMs in India.","start":68.405,"end":70.105,"sentiment":"neutral","sentiment_score":-0.01546937475601832},{"text":"Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India.","start":70.405,"end":79.685,"sentiment":"neutral","sentiment_score":-0.04785221219062805},{"text":"We cannot send messages, but we can receive messages.","start":79.685,"end":83.22,"sentiment":"neutral","sentiment_score":-0.15531369712617663}],"sentiment":"neutral","sentiment_score":-0.06053346003262469,"channel":1,"num_words":52,"start":68.005005,"end":83.22},{"sentences":[{"text":"Mhmm.","start":82.725,"end":83.225,"sentiment":"neutral","sentiment_score":-0.0544525571167469}],"sentiment":"neutral","sentiment_score":-0.0544525571167469,"channel":0,"num_words":1,"start":82.725,"end":83.225},{"sentences":[{"text":"But all of a sudden today, when testing, we are not getting the message.","start":83.76,"end":87.12,"sentiment":"neutral","sentiment_score":-0.21077142921941622},{"text":"Have they stopped this facility on that particular package is what I wanted to know.","start":87.12,"end":92.42,"sentiment":"neutral","sentiment_score":-0.20647027591864267}],"sentiment":"neutral","sentiment_score":-0.20854669475349888,"channel":1,"num_words":29,"start":83.76,"end":92.42},{"sentences":[{"text":"For this one, you will need to contact Airtel in India directly","start":93.43,"end":97.805,"sentiment":"neutral","sentiment_score":-0.10807568890353043}],"sentiment":"neutral","sentiment_score":-0.10807568890353043,"channel":0,"num_words":12,"start":93.43,"end":97.805},{"sentences":[{"text":"Alright.","start":97.885,"end":98.385,"sentiment":"neutral","sentiment_score":-0.05542382597923279}],"sentiment":"neutral","sentiment_score":-0.05542382597923279,"channel":1,"num_words":1,"start":97.885,"end":98.385},{"sentences":[{"text":"as the","start":97.945,"end":98.505,"sentiment":"neutral","sentiment_score":-0.04725687950849533}],"sentiment":"neutral","sentiment_score":-0.04725687950849533,"channel":0,"num_words":2,"start":97.945,"end":98.505},{"sentences":[{"text":"So","start":98.445,"end":98.945,"sentiment":"neutral","sentiment_score":-0.05224048346281051}],"sentiment":"neutral","sentiment_score":-0.05224048346281051,"channel":1,"num_words":1,"start":98.445,"end":98.945},{"sentences":[{"text":"Airtel India and Australia is being run separately.","start":98.505,"end":101.725,"sentiment":"neutral","sentiment_score":-0.05696978932246566}],"sentiment":"neutral","sentiment_score":-0.05696978932246566,"channel":0,"num_words":8,"start":98.505,"end":101.725},{"sentences":[{"text":"oh,","start":102.205,"end":102.525,"sentiment":"neutral","sentiment_score":-0.03873081132769585}],"sentiment":"neutral","sentiment_score":-0.03873081132769585,"channel":1,"num_words":1,"start":102.205,"end":102.525},{"sentences":[{"text":"Yes.","start":102.505,"end":103.005,"sentiment":"neutral","sentiment_score":-0.04587027058005333}],"sentiment":"neutral","sentiment_score":-0.04587027058005333,"channel":0,"num_words":1,"start":102.505,"end":103.005},{"sentences":[{"text":"so you have nothing to do with Airtel India.","start":102.525,"end":104.705,"sentiment":"neutral","sentiment_score":-0.07688645935720867}],"sentiment":"neutral","sentiment_score":-0.07688645935720867,"channel":1,"num_words":9,"start":102.525,"end":104.705},{"sentences":[{"text":"Yeah.","start":105.545,"end":106.045,"sentiment":"neutral","sentiment_score":-0.010216538794338703}],"sentiment":"neutral","sentiment_score":-0.010216538794338703,"channel":0,"num_words":1,"start":105.545,"end":106.045},{"sentences":[{"text":"Right.","start":106.045006,"end":106.545006,"sentiment":"neutral","sentiment_score":0.0005023162811994553}],"sentiment":"neutral","sentiment_score":0.0005023162811994553,"channel":1,"num_words":1,"start":106.045006,"end":106.545006},{"sentences":[{"text":"That's","start":106.985,"end":107.30499,"sentiment":"neutral","sentiment_score":0.007383460178971291}],"sentiment":"neutral","sentiment_score":0.007383460178971291,"channel":0,"num_words":1,"start":106.985,"end":107.30499},{"sentences":[{"text":"Okay.","start":107.005005,"end":107.505005,"sentiment":"neutral","sentiment_score":0.018248427659273148}],"sentiment":"neutral","sentiment_score":0.018248427659273148,"channel":1,"num_words":1,"start":107.005005,"end":107.505005},{"sentences":[{"text":"correct.","start":107.30499,"end":107.80499,"sentiment":"neutral","sentiment_score":0.023289402946829796}],"sentiment":"neutral","sentiment_score":0.023289402946829796,"channel":0,"num_words":1,"start":107.30499,"end":107.80499},{"sentences":[{"text":"Okay.","start":109.005005,"end":109.505005,"sentiment":"neutral","sentiment_score":-0.0014869729056954384},{"text":"So do you have the phone number for it, or do you know I can just Google that?","start":109.565,"end":113.37,"sentiment":"neutral","sentiment_score":-0.01942772904617919},{"text":"So you don't have anything to do with them?","start":113.37,"end":114.97,"sentiment":"neutral","sentiment_score":-0.05185199777285258},{"text":"Alright.","start":114.97,"end":115.37,"sentiment":"neutral","sentiment_score":0.03233856335282326},{"text":"That's","start":115.37,"end":115.61,"sentiment":"neutral","sentiment_score":0.05396892875432968}],"sentiment":"neutral","sentiment_score":-0.024384886119514705,"channel":1,"num_words":30,"start":109.005005,"end":115.61},{"sentences":[{"text":"Yeah.","start":115.380005,"end":115.78001,"sentiment":"neutral","sentiment_score":0.0851924866437912}],"sentiment":"neutral","sentiment_score":0.0851924866437912,"channel":0,"num_words":1,"start":115.380005,"end":115.78001},{"sentences":[{"text":"all good.","start":115.61,"end":116.01,"sentiment":"neutral","sentiment_score":0.1583588346838951}],"sentiment":"neutral","sentiment_score":0.1583588346838951,"channel":1,"num_words":2,"start":115.61,"end":116.01},{"sentences":[{"text":"We","start":115.78001,"end":116.020004,"sentiment":"neutral","sentiment_score":0.008043598383665085}],"sentiment":"neutral","sentiment_score":0.008043598383665085,"channel":0,"num_words":1,"start":115.78001,"end":116.020004},{"sentences":[{"text":"I'll","start":116.01,"end":116.17,"sentiment":"neutral","sentiment_score":-0.01082429476082325}],"sentiment":"neutral","sentiment_score":-0.01082429476082325,"channel":1,"num_words":1,"start":116.01,"end":116.17},{"sentences":[{"text":"don't","start":116.020004,"end":116.26,"sentiment":"neutral","sentiment_score":-0.02483314834535122}],"sentiment":"neutral","sentiment_score":-0.02483314834535122,"channel":0,"num_words":1,"start":116.020004,"end":116.26},{"sentences":[{"text":"look","start":116.17,"end":116.33,"sentiment":"neutral","sentiment_score":-0.02597353793680668}],"sentiment":"neutral","sentiment_score":-0.02597353793680668,"channel":1,"num_words":1,"start":116.17,"end":116.33},{"sentences":[{"text":"have","start":116.26,"end":116.5,"sentiment":"neutral","sentiment_score":-0.035148315131664276}],"sentiment":"neutral","sentiment_score":-0.035148315131664276,"channel":0,"num_words":1,"start":116.26,"end":116.5},{"sentences":[{"text":"it up.","start":116.33,"end":116.99,"sentiment":"neutral","sentiment_score":-0.029733901843428612}],"sentiment":"neutral","sentiment_score":-0.029733901843428612,"channel":1,"num_words":2,"start":116.33,"end":116.99},{"sentences":[{"text":"their customer service number as","start":116.5,"end":118.18,"sentiment":"neutral","sentiment_score":-0.026152865216135978}],"sentiment":"neutral","sentiment_score":-0.026152865216135978,"channel":0,"num_words":5,"start":116.5,"end":118.18},{"sentences":[{"text":"No","start":118.17,"end":118.49,"sentiment":"neutral","sentiment_score":-0.03713773190975189}],"sentiment":"neutral","sentiment_score":-0.03713773190975189,"channel":1,"num_words":1,"start":118.17,"end":118.49},{"sentences":[{"text":"well.","start":118.18,"end":118.68,"sentiment":"neutral","sentiment_score":-0.03575270622968674}],"sentiment":"neutral","sentiment_score":-0.03575270622968674,"channel":0,"num_words":1,"start":118.18,"end":118.68},{"sentences":[{"text":"problem.","start":118.49,"end":118.89,"sentiment":"neutral","sentiment_score":0.03601977229118347},{"text":"Thank you.","start":118.89,"end":119.29,"sentiment":"neutral","sentiment_score":0.183151513338089},{"text":"Thanks for that.","start":119.29,"end":119.93,"sentiment":"positive","sentiment_score":0.3805073102315267},{"text":"I'll call them.","start":119.93,"end":120.49,"sentiment":"neutral","sentiment_score":0.22306100030740103},{"text":"Thank you.","start":120.49,"end":121.23,"sentiment":"positive","sentiment_score":0.3577727824449539}],"sentiment":"neutral","sentiment_score":0.2662339359521866,"channel":1,"num_words":11,"start":118.49,"end":121.23},{"sentences":[{"text":"Thank you.","start":121.54,"end":122.420006,"sentiment":"positive","sentiment_score":0.39977577328681946},{"text":"Have a","start":122.420006,"end":122.82,"sentiment":"positive","sentiment_score":0.3486713618040085}],"sentiment":"positive","sentiment_score":0.37422356754541397,"channel":0,"num_words":4,"start":121.54,"end":122.82},{"sentences":[{"text":"Bye.","start":122.73,"end":123.23,"sentiment":"neutral","sentiment_score":0.2655589282512665}],"sentiment":"neutral","sentiment_score":0.2655589282512665,"channel":1,"num_words":1,"start":122.73,"end":123.23},{"sentences":[{"text":"great day.","start":122.82,"end":123.3,"sentiment":"positive","sentiment_score":0.41725797951221466},{"text":"Goodbye.","start":123.3,"end":123.8,"sentiment":"neutral","sentiment_score":0.22594302892684937}],"sentiment":"positive","sentiment_score":0.3534863293170929,"channel":0,"num_words":3,"start":122.82,"end":123.8},{"sentences":[{"text":"Bye.","start":123.69,"end":124.19,"sentiment":"neutral","sentiment_score":0.0920327752828598}],"sentiment":"neutral","sentiment_score":0.0920327752828598,"channel":1,"num_words":1,"start":123.69,"end":124.19}]},"summary":{"result":"success","short":"The customer is calling Airtel to inquire about their service for messages sent from India. They have been using Airtel for two or three years and have a package that is not working. The agent explains that Airtel is run separately in India and advises the customer to contact Airtel directly. The customer thanks the agent and says they will look for the customer service number."},"intents":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hello?","start_word":1,"end_word":16,"intents":[{"intent":"Request information","confidence_score":0.09608584}]},{"text":"is there an email that I can send an inquiry? And I can explain it on the phone, but I need to send some details. The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages.","start_word":68,"end_word":141,"intents":[{"intent":"Inquire about otp messages","confidence_score":0.036511216},{"intent":"Express confusion","confidence_score":0.00085625885}]},{"text":"The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages. So Who's if I able may ask yeah. if the Airtel sorry. Or the Airtel mobile SIM was provided by the Airtel India?","start_word":93,"end_word":164,"intents":[{"intent":"Provide details","confidence_score":0.011628966}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4197312295436859},{"text":"May I have your name, please? Hello? Hello? Can you hear me? Yes. I can hear you. Can you hear Yes. me? Yes. I'm calling actually from Sydney, Australia. I got a 1800 number. Is this center in India or Australia? It's Airtel, Australia. Ah, so you have a support center here. Okay.","start_word":9,"end_word":61,"sentiment":"neutral","sentiment_score":0.042024772614240646},{"text":"That's good to know.","start_word":62,"end_word":65,"sentiment":"positive","sentiment_score":0.35043445229530334},{"text":"Look, Uh-huh. is there an email that I can send an inquiry? And I can explain it on the phone, but I need to send some details. The thing is my wife and I both have Airtel numbers from India over here. But all of a sudden our OTP messages are not coming to these numbers. So I just want to know about these settings or whether a package needs to have roaming to receive messages. So Who's if I able may ask yeah. if the Airtel sorry. Or the Airtel mobile SIM was provided by the Airtel India? Yes. Yes. We bought the SIMs in India. Now one of them we've been using for two, three years, and we are on a package that it says when we bought it, it said we can receive messages that are sent from India. We cannot send messages, but we can receive messages. Mhmm. But all of a sudden today, when testing, we are not getting the message. Have they stopped this facility on that particular package is what I wanted to know. For this one, you will need to contact Airtel in India directly Alright. as the So Airtel India and Australia is being run separately. oh, Yes. so you have nothing to do with Airtel India. Yeah. Right. That's Okay. correct. Okay. So do you have the phone number for it, or do you know I can just Google that? So you don't have anything to do with them? Alright. That's Yeah. all good. We I'll don't look have it up. their customer service number as No well. problem. Thank you.","start_word":66,"end_word":336,"sentiment":"neutral","sentiment_score":-0.057629894465208054},{"text":"Thanks for that.","start_word":337,"end_word":339,"sentiment":"positive","sentiment_score":0.3730998635292053},{"text":"I'll call them.","start_word":340,"end_word":342,"sentiment":"neutral","sentiment_score":0.2193816155195236},{"text":"Thank you. Thank you.","start_word":343,"end_word":346,"sentiment":"positive","sentiment_score":0.371201604604721},{"text":"Have a Bye.","start_word":347,"end_word":349,"sentiment":"neutral","sentiment_score":0.30482739210128784},{"text":"great day.","start_word":350,"end_word":351,"sentiment":"positive","sentiment_score":0.40451639890670776},{"text":"Goodbye. Bye.","start_word":352,"end_word":353,"sentiment":"neutral","sentiment_score":0.182157963514328}],"average":{"sentiment":"neutral","sentiment_score":-0.0007552397055704085}}}}