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you.","start":42.75,"end":43.41,"sentiment":"positive","sentiment_score":0.6610769331455231}],"sentiment":"positive","sentiment_score":0.4266917140223086,"channel":0,"num_words":5,"start":40.75,"end":43.41},{"sentences":[{"text":"Okay.","start":43.510937,"end":44.010937,"sentiment":"neutral","sentiment_score":0.27889078855514526},{"text":"Bye.","start":44.070934,"end":44.570934,"sentiment":"neutral","sentiment_score":0.27103814482688904}],"sentiment":"neutral","sentiment_score":0.27496446669101715,"channel":1,"num_words":2,"start":43.510937,"end":44.570934},{"sentences":[{"text":"Bye.","start":45.23,"end":45.73,"sentiment":"neutral","sentiment_score":0.10941839963197708}],"sentiment":"neutral","sentiment_score":0.10941839963197708,"channel":0,"num_words":1,"start":45.23,"end":45.73}]},"summary":{"result":"success","short":"The customer is asking the agent about a sign at the reception and the agent explains that the copy card is sent out on all five days of the week and the customer confirms which house it goes to. The call ends with the agent thanking the customer and saying goodbye."},"intents":{"segments":[{"text":"What does does the copy card go out?","start_word":23,"end_word":30,"intents":[{"intent":"Check copy card availability","confidence_score":0.10838763}]}]},"sentiments":{"segments":[{"text":"Hello. Is there a sign at the back of the reception there? You're saying what does the copy card Hello? goes out? Yes? What does does the copy card go out? Monday, Tuesday, Thursday, and Friday. All five days. No. No. Not on a Wednesday. Sorry. Monday, Tuesday, Thursday, and Friday. Yes. And which house does it go to So Monday, banks here, Tuesday, Tuat. Thursday, Carrie. Friday, Jarrah. when?","start_word":0,"end_word":69,"sentiment":"neutral","sentiment_score":-0.014446220360696316},{"text":"Cool. Alrighty. Thank you.","start_word":70,"end_word":73,"sentiment":"positive","sentiment_score":0.49498313665390015},{"text":"Okay. Bye. Bye.","start_word":74,"end_word":76,"sentiment":"neutral","sentiment_score":0.22619810700416565}],"average":{"sentiment":"neutral","sentiment_score":0.037633934020996095}}}}