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I've lost my well, what happened? I I find filling the in the river. So I'd I'm going back to India in at the end of November. So I was the Indian phone number is (903) 846-5145. Okay.\n\nOkay then. Thank you so much. Got it. Bye bye.","paragraphs":[{"sentences":[{"text":"Oh, I've lost my well, what happened?","start":4.72,"end":8.42,"sentiment":"neutral","sentiment_score":-0.27646911995751516},{"text":"I I find filling the in the river.","start":8.8,"end":10.9,"sentiment":"neutral","sentiment_score":-0.14616838935762644},{"text":"So I'd I'm going back to India in at the end of November.","start":11.12,"end":16.115,"sentiment":"neutral","sentiment_score":-0.06937867001845287},{"text":"So I was the Indian phone number is (903) 846-5145.","start":16.975,"end":29.029999,"sentiment":"neutral","sentiment_score":-0.014019437320530414},{"text":"Okay.","start":40.005,"end":40.505,"sentiment":"neutral","sentiment_score":-0.03314892202615738}],"sentiment":"neutral","sentiment_score":-0.10717684512910171,"num_words":39,"start":4.72,"end":40.505},{"sentences":[{"text":"Okay then.","start":51.045002,"end":51.765,"sentiment":"neutral","sentiment_score":0.030395900830626488},{"text":"Thank you so much.","start":51.765,"end":52.766937,"sentiment":"positive","sentiment_score":0.4922288730740547},{"text":"Got it.","start":52.926937,"end":53.66694,"sentiment":"positive","sentiment_score":0.3653774857521057},{"text":"Bye bye.","start":56.526936,"end":57.266937,"sentiment":"neutral","sentiment_score":0.305011510848999}],"sentiment":"positive","sentiment_score":0.33704852871596813,"num_words":10,"start":51.045002,"end":57.266937}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. This is Airtel accounts. How may I help you today?\n\nChannel 1: Oh, I've lost my well, what happened? I I find filling the in the river. So I'd I'm going back to India in at the end of November. So I was\n\nChannel 0: Oh, so you're pertaining with your phone Indian phone number?\n\nChannel 1: the Indian phone number is (903) 846-5145.\n\nChannel 0: Okay. Thank you. I'm so sorry, but you have reached your wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services.\n\nWe\n\nChannel 1: Okay.\n\nChannel 0: only support, yeah. I was trying the number. You have to contact your local network, which I assume Airtel India. It just don't happen the same name, but we are a different company.\n\nChannel 1: Okay\n\nChannel 0: Yeah.\n\nChannel 1: then. Thank you so much.\n\nChannel 0: You're\n\nChannel 1: Got it.\n\nChannel 0: welcome. It's my pleasure to talk to you. Have a good one.\n\nChannel 1: Bye bye.\n\nChannel 0: Thank you.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.48,"end":0.71999997,"sentiment":"neutral","sentiment_score":0.2378457635641098},{"text":"Good afternoon.","start":0.71999997,"end":1.4399999,"sentiment":"positive","sentiment_score":0.3988199681043625},{"text":"This is Airtel accounts.","start":1.4399999,"end":2.8,"sentiment":"positive","sentiment_score":0.3420376628637314},{"text":"How may I help you today?","start":2.8,"end":4.18,"sentiment":"positive","sentiment_score":0.3508130709330241}],"sentiment":"positive","sentiment_score":0.3468088289866081,"channel":0,"num_words":13,"start":0.48,"end":4.18},{"sentences":[{"text":"Oh, I've lost my well, what happened?","start":4.72,"end":8.42,"sentiment":"neutral","sentiment_score":-0.27646911995751516},{"text":"I I find filling the in the river.","start":8.8,"end":10.9,"sentiment":"neutral","sentiment_score":-0.14616838935762644},{"text":"So I'd I'm going back to India in at the end of November.","start":11.12,"end":16.115,"sentiment":"neutral","sentiment_score":-0.06937867001845287},{"text":"So I was","start":16.975,"end":18.015,"sentiment":"neutral","sentiment_score":-0.02499294901887576}],"sentiment":"neutral","sentiment_score":-0.13166233909226233,"channel":1,"num_words":31,"start":4.72,"end":18.015},{"sentences":[{"text":"Oh, so you're pertaining with your phone Indian phone number?","start":17.755,"end":20.975,"sentiment":"neutral","sentiment_score":-0.017482672166079283}],"sentiment":"neutral","sentiment_score":-0.017482672166079283,"channel":0,"num_words":10,"start":17.755,"end":20.975},{"sentences":[{"text":"the Indian phone number is (903) 846-5145.","start":21.455,"end":29.029999,"sentiment":"neutral","sentiment_score":-0.009316503735525268}],"sentiment":"neutral","sentiment_score":-0.009316503735525268,"channel":1,"num_words":7,"start":21.455,"end":29.029999},{"sentences":[{"text":"Okay.","start":29.88,"end":30.199999,"sentiment":"neutral","sentiment_score":0.060120195150375366},{"text":"Thank you.","start":30.199999,"end":30.599998,"sentiment":"neutral","sentiment_score":0.18424618244171143},{"text":"I'm so sorry, but you have reached your wrong phone number.","start":30.599998,"end":33.079998,"sentiment":"neutral","sentiment_score":-0.19270924817432056},{"text":"This is Airtel Australia.","start":33.079998,"end":34.62,"sentiment":"neutral","sentiment_score":-0.027174636023119092},{"text":"What we do is to provide Internet services and a mobile plan 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The agent informs the customer that Airtel is a different company and offers to help with their inquiry. The call ends with the agent thanking the customer and wishing them a good day."},"intents":{"segments":[{"text":"What we do is to provide Internet services and a mobile plan services. We Okay.","start_word":79,"end_word":93,"intents":[{"intent":"Provide internet services","confidence_score":0.10375361}]}]},"sentiments":{"segments":[{"text":"Hi.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.2378457635641098},{"text":"Good afternoon. This is Airtel accounts. How may I help you today?","start_word":1,"end_word":12,"sentiment":"positive","sentiment_score":0.35334885120391846},{"text":"Oh, I've lost my well, what happened? I I find filling the in the river. So I'd I'm going back to India in at the end of November. So I was Oh, so you're pertaining with your phone Indian phone number? the Indian phone number is (903) 846-5145. Okay. Thank you. I'm so sorry, but you have reached your wrong phone number. This is Airtel Australia. What we do is to provide Internet services and a mobile plan services. We Okay. only support, yeah. I was trying the number. You have to contact your local network, which I assume Airtel India. It just don't happen the same name, but we are a different company. Okay Yeah. then.","start_word":13,"end_word":129,"sentiment":"neutral","sentiment_score":-0.07555881887674332},{"text":"Thank you so much.","start_word":130,"end_word":133,"sentiment":"positive","sentiment_score":0.4875551164150238},{"text":"You're Got it.","start_word":134,"end_word":136,"sentiment":"neutral","sentiment_score":0.3115663230419159},{"text":"welcome. It's my pleasure to talk to you. 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