{"metadata":{"transaction_key":"deprecated","request_id":"01a01297-6c76-74a1-9929-a798200a6729","sha256":"8f85ba10689f8f8583c39d33bc2703dd5fff7efd84392b28faba9dc696afd1d8","created":"2026-08-18T01:58:29.983Z","duration":101.01594,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":151,"output_tokens":45},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":160},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":160,"output_tokens":12}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Yes. Good morning. I'm looking for Nick Mosley. Thank you.","confidence":0.99902344,"words":[{"word":"thank","start":36.920002,"end":37.16,"confidence":0.96533203,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.38705623149871826},{"word":"you","start":37.16,"end":37.32,"confidence":0.9980469,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4346981644630432},{"word":"for","start":37.32,"end":37.56,"confidence":0.9941406,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4375419318675995},{"word":"calling","start":37.56,"end":38.06,"confidence":0.9951172,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.47437357902526855},{"word":"yes","start":56.6,"end":57.08,"confidence":0.8383789,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.17543980479240415},{"word":"good","start":57.08,"end":57.32,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.42049676179885864},{"word":"morning","start":57.32,"end":57.72,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.38031503558158875},{"word":"i'm","start":57.72,"end":57.96,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.2101036161184311},{"word":"looking","start":57.96,"end":58.2,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.16365458071231842},{"word":"for","start":58.2,"end":58.52,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.14563284814357758},{"word":"nick","start":58.52,"end":59.0,"confidence":0.9902344,"punctuated_word":"Nick","sentiment":"neutral","sentiment_score":0.14378778636455536},{"word":"mosley","start":59.0,"end":59.5,"confidence":0.9632161,"punctuated_word":"Mosley.","sentiment":"neutral","sentiment_score":0.18115012347698212},{"word":"thank","start":62.44,"end":62.76,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.3999764323234558},{"word":"you","start":62.76,"end":63.26,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.3969830870628357}],"paragraphs":{"transcript":"\nThank you for calling Yes. Good morning. I'm looking for Nick Mosley. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Yes.","start":36.920002,"end":57.08,"sentiment":"positive","sentiment_score":0.38182194232940675},{"text":"Good morning.","start":57.08,"end":57.72,"sentiment":"positive","sentiment_score":0.4004058986902237},{"text":"I'm looking for Nick Mosley.","start":57.72,"end":59.5,"sentiment":"neutral","sentiment_score":0.16886579096317292},{"text":"Thank you.","start":62.44,"end":63.26,"sentiment":"positive","sentiment_score":0.39847975969314575}],"sentiment":"neutral","sentiment_score":0.31080071308783125,"num_words":14,"start":36.920002,"end":63.26}]}}]},{"alternatives":[{"transcript":"Welcome to Nambo Christian College. Please choose from the following options. You can key ahead at any time. Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for calling Nambo Christian College. Your call is important to us. We are currently attending to other calls, but please hold the line, and we will be with you shortly. If you'd like to leave a message, please press the star key. Mammal Christian College. Fiona speaking. Okay. Just one moment. I'll pop you through. Okay. The person at extension 20780 is unavailable.","confidence":0.9995117,"words":[{"word":"welcome","start":1.5999999,"end":2.0,"confidence":0.9941406,"punctuated_word":"Welcome","sentiment":"neutral","sentiment_score":0.23101040720939636},{"word":"to","start":2.0,"end":2.32,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.25429418683052063},{"word":"nambo","start":2.32,"end":2.8,"confidence":0.4395752,"punctuated_word":"Nambo","sentiment":"neutral","sentiment_score":0.195955753326416},{"word":"christian","start":2.8,"end":3.28,"confidence":0.96435547,"punctuated_word":"Christian","sentiment":"neutral","sentiment_score":0.19373881816864016},{"word":"college","start":3.28,"end":3.78,"confidence":0.99560547,"punctuated_word":"College.","sentiment":"neutral","sentiment_score":0.2684878408908844},{"word":"please","start":4.16,"end":4.56,"confidence":0.9980469,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.17605242133140564},{"word":"choose","start":4.56,"end":4.88,"confidence":0.9970703,"punctuated_word":"choose","sentiment":"neutral","sentiment_score":0.08048268407583237},{"word":"from","start":4.88,"end":5.12,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08486016094684601},{"word":"the","start":5.12,"end":5.2,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.11407607048749924},{"word":"following","start":5.2,"end":5.68,"confidence":1.0,"punctuated_word":"following","sentiment":"neutral","sentiment_score":0.09991860389709473},{"word":"options","start":5.68,"end":6.18,"confidence":0.9379883,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":0.08946086466312408},{"word":"you","start":6.56,"end":6.7999997,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.06477977335453033},{"word":"can","start":6.7999997,"end":6.96,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.06669626384973526},{"word":"key","start":6.96,"end":7.2799997,"confidence":0.9951172,"punctuated_word":"key","sentiment":"neutral","sentiment_score":0.05622092634439469},{"word":"ahead","start":7.2799997,"end":7.6,"confidence":0.9970703,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":0.05889424681663513},{"word":"at","start":7.6,"end":7.7599998,"confidence":0.984375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":0.05905760079622269},{"word":"any","start":7.7599998,"end":8.0,"confidence":0.93359375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.05549559369683266},{"word":"time","start":8.0,"end":8.5,"confidence":0.9848633,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.056094199419021606},{"word":"press","start":8.88,"end":9.2,"confidence":0.99902344,"punctuated_word":"Press","sentiment":"neutral","sentiment_score":0.024668879806995392},{"word":"1","start":9.2,"end":9.599999,"confidence":0.9980469,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.025863979011774063},{"word":"for","start":9.599999,"end":9.84,"confidence":0.9277344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015225746668875216},{"word":"main","start":9.84,"end":10.16,"confidence":0.61279297,"punctuated_word":"main","sentiment":"neutral","sentiment_score":0.045558955520391464},{"word":"reception","start":10.16,"end":10.639999,"confidence":1.0,"punctuated_word":"reception","sentiment":"neutral","sentiment_score":0.05309142917394638},{"word":"and","start":10.639999,"end":10.8,"confidence":0.9790039,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.024765726178884503},{"word":"general","start":10.8,"end":11.3,"confidence":1.0,"punctuated_word":"general","sentiment":"neutral","sentiment_score":0.044532086700201035},{"word":"inquiries","start":11.36,"end":11.86,"confidence":0.76220703,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":0.03733006492257118},{"word":"including","start":12.08,"end":12.559999,"confidence":1.0,"punctuated_word":"including","sentiment":"neutral","sentiment_score":0.044046804308891296},{"word":"accounts","start":12.559999,"end":13.059999,"confidence":0.6994629,"punctuated_word":"accounts,","sentiment":"neutral","sentiment_score":0.036882057785987854},{"word":"2","start":13.785,"end":14.025,"confidence":1.0,"punctuated_word":"2","sentiment":"neutral","sentiment_score":0.049606889486312866},{"word":"for","start":14.025,"end":14.265,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.028561843559145927},{"word":"the","start":14.265,"end":14.425,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04110369086265564},{"word":"junior","start":14.425,"end":14.825,"confidence":0.9951172,"punctuated_word":"junior","sentiment":"neutral","sentiment_score":0.039804790169000626},{"word":"school","start":14.825,"end":15.225,"confidence":0.98828125,"punctuated_word":"school","sentiment":"neutral","sentiment_score":0.026061099022626877},{"word":"reception","start":15.225,"end":15.725,"confidence":0.99902344,"punctuated_word":"reception,","sentiment":"neutral","sentiment_score":0.027328774333000183},{"word":"3","start":16.265,"end":16.585,"confidence":1.0,"punctuated_word":"3","sentiment":"neutral","sentiment_score":0.05455522984266281},{"word":"for","start":16.585,"end":16.744999,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04011595621705055},{"word":"the","start":16.744999,"end":16.905,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.058713141828775406},{"word":"middle","start":16.905,"end":17.225,"confidence":1.0,"punctuated_word":"middle","sentiment":"neutral","sentiment_score":0.08035724610090256},{"word":"and","start":17.225,"end":17.385,"confidence":0.9980469,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06378521770238876},{"word":"senior","start":17.385,"end":17.865,"confidence":1.0,"punctuated_word":"senior","sentiment":"neutral","sentiment_score":0.05863554775714874},{"word":"student","start":17.865,"end":18.265,"confidence":0.9921875,"punctuated_word":"student","sentiment":"neutral","sentiment_score":0.06190649792551994},{"word":"thank","start":36.39,"end":36.55,"confidence":0.9970703,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3038688600063324},{"word":"you","start":36.55,"end":36.79,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4714053273200989},{"word":"for","start":36.79,"end":36.949997,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.49240678548812866},{"word":"calling","start":36.949997,"end":37.43,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.42743346095085144},{"word":"nambo","start":37.43,"end":37.91,"confidence":0.5773926,"punctuated_word":"Nambo","sentiment":"positive","sentiment_score":0.45294618606567383},{"word":"christian","start":37.91,"end":38.23,"confidence":0.95410156,"punctuated_word":"Christian","sentiment":"neutral","sentiment_score":0.29649218916893005},{"word":"college","start":38.23,"end":38.73,"confidence":0.9975586,"punctuated_word":"College.","sentiment":"positive","sentiment_score":0.35360080003738403},{"word":"your","start":39.11,"end":39.35,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":0.09384360909461976},{"word":"call","start":39.35,"end":39.59,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":0.0802702009677887},{"word":"is","start":39.59,"end":39.91,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.014531627297401428},{"word":"important","start":39.91,"end":40.309998,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":-0.021587669849395752},{"word":"to","start":40.309998,"end":40.469997,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.08560341596603394},{"word":"us","start":40.469997,"end":40.969997,"confidence":1.0,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":0.0385945588350296},{"word":"we","start":41.03,"end":41.19,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":-0.05779325217008591},{"word":"are","start":41.19,"end":41.35,"confidence":0.9980469,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.03625816851854324},{"word":"currently","start":41.35,"end":41.829998,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.07823958247900009},{"word":"attending","start":41.829998,"end":42.309998,"confidence":1.0,"punctuated_word":"attending","sentiment":"neutral","sentiment_score":-0.09073316305875778},{"word":"to","start":42.309998,"end":42.465,"confidence":0.99316406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07220496982336044},{"word":"other","start":42.465,"end":42.785,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.10897888243198396},{"word":"calls","start":42.785,"end":43.285,"confidence":0.9057617,"punctuated_word":"calls,","sentiment":"neutral","sentiment_score":-0.10274951159954072},{"word":"but","start":43.585,"end":43.825,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.04271106421947479},{"word":"please","start":43.825,"end":44.145,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.09594132006168364},{"word":"hold","start":44.145,"end":44.385,"confidence":1.0,"punctuated_word":"hold","sentiment":"neutral","sentiment_score":-0.03661405295133591},{"word":"the","start":44.385,"end":44.545,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02047126740217209},{"word":"line","start":44.545,"end":44.785,"confidence":0.8666992,"punctuated_word":"line,","sentiment":"neutral","sentiment_score":0.022826850414276123},{"word":"and","start":44.785,"end":45.025,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.09849193692207336},{"word":"we","start":45.025,"end":45.185,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.06387235969305038},{"word":"will","start":45.185,"end":45.345,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.08837778866291046},{"word":"be","start":45.345,"end":45.505,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.09975547343492508},{"word":"with","start":45.505,"end":45.665,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.057524673640728},{"word":"you","start":45.665,"end":45.825,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.11435290426015854},{"word":"shortly","start":45.825,"end":46.325,"confidence":1.0,"punctuated_word":"shortly.","sentiment":"neutral","sentiment_score":0.06642235815525055},{"word":"if","start":46.785,"end":46.945,"confidence":1.0,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01970551162958145},{"word":"you'd","start":46.945,"end":47.185,"confidence":1.0,"punctuated_word":"you'd","sentiment":"neutral","sentiment_score":-0.0024612608831375837},{"word":"like","start":47.185,"end":47.345,"confidence":1.0,"punctuated_word":"like","sentiment":"neutral","sentiment_score":-0.007382048293948173},{"word":"to","start":47.345,"end":47.505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00848323293030262},{"word":"leave","start":47.505,"end":47.745,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.011595023795962334},{"word":"a","start":47.745,"end":47.825,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.023508140817284584},{"word":"message","start":47.825,"end":48.325,"confidence":0.9995117,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.011542093008756638},{"word":"please","start":48.465,"end":48.785,"confidence":0.99902344,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.01652577333152294},{"word":"press","start":48.785,"end":49.025,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.005483785644173622},{"word":"the","start":49.025,"end":49.265,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00235627219080925},{"word":"star","start":49.265,"end":49.505,"confidence":0.99902344,"punctuated_word":"star","sentiment":"neutral","sentiment_score":0.011742670089006424},{"word":"key","start":49.505,"end":50.005,"confidence":1.0,"punctuated_word":"key.","sentiment":"neutral","sentiment_score":0.005730312317609787},{"word":"mammal","start":53.825,"end":54.225,"confidence":0.6427002,"punctuated_word":"Mammal","sentiment":"neutral","sentiment_score":0.10285770148038864},{"word":"christian","start":54.225,"end":54.545,"confidence":0.99902344,"punctuated_word":"Christian","sentiment":"neutral","sentiment_score":0.04013620316982269},{"word":"college","start":54.545,"end":54.864998,"confidence":0.9921875,"punctuated_word":"College.","sentiment":"neutral","sentiment_score":0.0593365766108036},{"word":"fiona","start":54.864998,"end":55.265,"confidence":0.67529297,"punctuated_word":"Fiona","sentiment":"neutral","sentiment_score":0.09951462596654892},{"word":"speaking","start":55.265,"end":55.765,"confidence":1.0,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.07363845407962799},{"word":"okay","start":59.96,"end":60.359997,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.13740873336791992},{"word":"just","start":60.359997,"end":60.6,"confidence":1.0,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.13612116873264313},{"word":"one","start":60.6,"end":60.76,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.15222693979740143},{"word":"moment","start":60.76,"end":61.079998,"confidence":0.9946289,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":0.16890926659107208},{"word":"i'll","start":61.079998,"end":61.16,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.1930105984210968},{"word":"pop","start":61.16,"end":61.399998,"confidence":1.0,"punctuated_word":"pop","sentiment":"neutral","sentiment_score":0.29870903491973877},{"word":"you","start":61.399998,"end":61.559998,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.2314277291297913},{"word":"through","start":61.559998,"end":62.059998,"confidence":1.0,"punctuated_word":"through.","sentiment":"neutral","sentiment_score":0.2543673813343048},{"word":"okay","start":63.32,"end":63.82,"confidence":0.9995117,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.12752169370651245},{"word":"the","start":86.134995,"end":86.375,"confidence":0.99121094,"punctuated_word":"The","sentiment":"negative","sentiment_score":-0.4322897791862488},{"word":"person","start":86.375,"end":86.854996,"confidence":1.0,"punctuated_word":"person","sentiment":"negative","sentiment_score":-0.4886191189289093},{"word":"at","start":86.854996,"end":87.015,"confidence":1.0,"punctuated_word":"at","sentiment":"negative","sentiment_score":-0.5514777898788452},{"word":"extension","start":87.015,"end":87.515,"confidence":1.0,"punctuated_word":"extension","sentiment":"negative","sentiment_score":-0.4951631426811218},{"word":"20780","start":87.975,"end":91.6,"confidence":0.9998047,"punctuated_word":"20780","sentiment":"negative","sentiment_score":-0.48918044567108154},{"word":"is","start":91.98,"end":92.14,"confidence":0.99902344,"punctuated_word":"is","sentiment":"negative","sentiment_score":-0.6333722472190857},{"word":"unavailable","start":92.14,"end":92.64,"confidence":1.0,"punctuated_word":"unavailable.","sentiment":"neutral","sentiment_score":-0.3079490661621094}],"paragraphs":{"transcript":"\nWelcome to Nambo Christian College. Please choose from the following options. You can key ahead at any time. Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for calling Nambo Christian College. Your call is important to us.\n\nWe are currently attending to other calls, but please hold the line, and we will be with you shortly. If you'd like to leave a message, please press the star key. Mammal Christian College. Fiona speaking. Okay.\n\nJust one moment. I'll pop you through. Okay. The person at extension 20780 is unavailable.","paragraphs":[{"sentences":[{"text":"Welcome to Nambo Christian College.","start":1.5999999,"end":3.78,"sentiment":"neutral","sentiment_score":0.22869740128517152},{"text":"Please choose from the following options.","start":4.16,"end":6.18,"sentiment":"neutral","sentiment_score":0.10747513423363368},{"text":"You can key ahead at any time.","start":6.56,"end":8.5,"sentiment":"neutral","sentiment_score":0.05960551489676748},{"text":"Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for calling Nambo Christian College.","start":8.88,"end":38.73,"sentiment":"neutral","sentiment_score":0.12602184213077028},{"text":"Your call is important to us.","start":39.11,"end":40.969997,"sentiment":"neutral","sentiment_score":0.04854262371857961}],"sentiment":"neutral","sentiment_score":0.1162497670803633,"num_words":54,"start":1.5999999,"end":40.969997},{"sentences":[{"text":"We are currently attending to other calls, but please hold the line, and we will be with you shortly.","start":41.03,"end":46.325,"sentiment":"neutral","sentiment_score":-0.006898467870135056},{"text":"If you'd like to leave a message, please press the star key.","start":46.785,"end":50.005,"sentiment":"neutral","sentiment_score":-0.007238134644770374},{"text":"Mammal Christian College.","start":53.825,"end":54.864998,"sentiment":"neutral","sentiment_score":0.06744349375367165},{"text":"Fiona speaking.","start":54.864998,"end":55.765,"sentiment":"neutral","sentiment_score":0.08657654002308846},{"text":"Okay.","start":59.96,"end":60.359997,"sentiment":"neutral","sentiment_score":0.13740873336791992}],"sentiment":"neutral","sentiment_score":0.007971994308251384,"num_words":37,"start":41.03,"end":60.359997},{"sentences":[{"text":"Just one moment.","start":60.359997,"end":61.079998,"sentiment":"neutral","sentiment_score":0.15241912504037222},{"text":"I'll pop you through.","start":61.079998,"end":62.059998,"sentiment":"neutral","sentiment_score":0.2443786859512329},{"text":"Okay.","start":63.32,"end":63.82,"sentiment":"neutral","sentiment_score":-0.12752169370651245},{"text":"The person at extension 20780 is unavailable.","start":86.134995,"end":92.64,"sentiment":"negative","sentiment_score":-0.4854359413896288}],"sentiment":"neutral","sentiment_score":-0.1393867443005244,"num_words":15,"start":60.359997,"end":92.64}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Nambo Christian College. Please choose from the following options. You can key ahead at any time. Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for\n\nChannel 0: Thank\n\nChannel 1: calling\n\nChannel 0: you for\n\nChannel 1: Nambo\n\nChannel 0: calling\n\nChannel 1: Christian College. Your call is important to us. We are currently attending to other calls, but please hold the line, and we will be with you shortly. If you'd like to leave a message, please press the star key. Mammal Christian College.\n\nFiona speaking.\n\nChannel 0: Yes. Good morning. I'm looking for Nick Mosley.\n\nChannel 1: Okay. Just one moment. I'll pop you through.\n\nChannel 0: Thank you.\n\nChannel 1: Okay. The person at extension 20780 is unavailable.","paragraphs":[{"sentences":[{"text":"Welcome to Nambo Christian College.","start":1.5999999,"end":3.78,"sentiment":"neutral","sentiment_score":0.22869740128517152},{"text":"Please choose from the following options.","start":4.16,"end":6.18,"sentiment":"neutral","sentiment_score":0.10747513423363368},{"text":"You can key ahead at any time.","start":6.56,"end":8.5,"sentiment":"neutral","sentiment_score":0.05960551489676748},{"text":"Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for","start":8.88,"end":36.949997,"sentiment":"neutral","sentiment_score":0.08654548568077959}],"sentiment":"neutral","sentiment_score":0.10126725099557503,"channel":1,"num_words":44,"start":1.5999999,"end":36.949997},{"sentences":[{"text":"Thank","start":36.920002,"end":37.16,"sentiment":"positive","sentiment_score":0.38705623149871826}],"sentiment":"positive","sentiment_score":0.38705623149871826,"channel":0,"num_words":1,"start":36.920002,"end":37.16},{"sentences":[{"text":"calling","start":36.949997,"end":37.43,"sentiment":"positive","sentiment_score":0.42743346095085144}],"sentiment":"positive","sentiment_score":0.42743346095085144,"channel":1,"num_words":1,"start":36.949997,"end":37.43},{"sentences":[{"text":"you for","start":37.16,"end":37.56,"sentiment":"positive","sentiment_score":0.43612004816532135}],"sentiment":"positive","sentiment_score":0.43612004816532135,"channel":0,"num_words":2,"start":37.16,"end":37.56},{"sentences":[{"text":"Nambo","start":37.43,"end":37.91,"sentiment":"positive","sentiment_score":0.45294618606567383}],"sentiment":"positive","sentiment_score":0.45294618606567383,"channel":1,"num_words":1,"start":37.43,"end":37.91},{"sentences":[{"text":"calling","start":37.56,"end":38.06,"sentiment":"positive","sentiment_score":0.47437357902526855}],"sentiment":"positive","sentiment_score":0.47437357902526855,"channel":0,"num_words":1,"start":37.56,"end":38.06},{"sentences":[{"text":"Christian College.","start":37.91,"end":38.73,"sentiment":"neutral","sentiment_score":0.32504649460315704},{"text":"Your call is important to us.","start":39.11,"end":40.969997,"sentiment":"neutral","sentiment_score":0.04854262371857961},{"text":"We are currently attending to other calls, but please hold the line, and we will be with you shortly.","start":41.03,"end":46.325,"sentiment":"neutral","sentiment_score":-0.006898467870135056},{"text":"If you'd like to leave a message, please press the star key.","start":46.785,"end":50.005,"sentiment":"neutral","sentiment_score":-0.007238134644770374},{"text":"Mammal Christian College.","start":53.825,"end":54.864998,"sentiment":"neutral","sentiment_score":0.06744349375367165}],"sentiment":"neutral","sentiment_score":0.022041683512118954,"channel":1,"num_words":42,"start":37.91,"end":54.864998},{"sentences":[{"text":"Fiona speaking.","start":54.864998,"end":55.765,"sentiment":"neutral","sentiment_score":0.08657654002308846}],"sentiment":"neutral","sentiment_score":0.08657654002308846,"channel":1,"num_words":2,"start":54.864998,"end":55.765},{"sentences":[{"text":"Yes.","start":56.6,"end":57.08,"sentiment":"neutral","sentiment_score":0.17543980479240415},{"text":"Good morning.","start":57.08,"end":57.72,"sentiment":"positive","sentiment_score":0.4004058986902237},{"text":"I'm looking for Nick Mosley.","start":57.72,"end":59.5,"sentiment":"neutral","sentiment_score":0.16886579096317292}],"sentiment":"neutral","sentiment_score":0.22757256962358952,"channel":0,"num_words":8,"start":56.6,"end":59.5},{"sentences":[{"text":"Okay.","start":59.96,"end":60.359997,"sentiment":"neutral","sentiment_score":0.13740873336791992},{"text":"Just one moment.","start":60.359997,"end":61.079998,"sentiment":"neutral","sentiment_score":0.15241912504037222},{"text":"I'll pop you through.","start":61.079998,"end":62.059998,"sentiment":"neutral","sentiment_score":0.2443786859512329}],"sentiment":"neutral","sentiment_score":0.19652260653674603,"channel":1,"num_words":8,"start":59.96,"end":62.059998},{"sentences":[{"text":"Thank you.","start":62.44,"end":63.26,"sentiment":"positive","sentiment_score":0.39847975969314575}],"sentiment":"positive","sentiment_score":0.39847975969314575,"channel":0,"num_words":2,"start":62.44,"end":63.26},{"sentences":[{"text":"Okay.","start":63.32,"end":63.82,"sentiment":"neutral","sentiment_score":-0.12752169370651245},{"text":"The person at extension 20780 is unavailable.","start":86.134995,"end":92.64,"sentiment":"negative","sentiment_score":-0.4854359413896288}],"sentiment":"negative","sentiment_score":-0.4406966604292393,"channel":1,"num_words":8,"start":63.32,"end":92.64}]},"summary":{"result":"success","short":"A representative from Nambo Christian College is calling a customer and provides options to direct their call. The customer is put on hold briefly before being connected to a representative who is unable to reach Nick Mosley at extension 20780."},"intents":{"segments":[{"text":"The person at extension 20780 is unavailable.","start_word":113,"end_word":119,"intents":[{"intent":"Notify about unavailability of caller","confidence_score":0.0000034572395}]}]},"sentiments":{"segments":[{"text":"Welcome to Nambo Christian College. Please choose from the following options. You can key ahead at any time. Press 1 for main reception and general inquiries, including accounts, 2 for the junior school reception, 3 for the middle and senior student Thank you for Thank calling you for Nambo calling Christian College. Your call is important to us. We are currently attending to other calls, but please hold the line, and we will be with you shortly. If you'd like to leave a message, please press the star key. Mammal Christian College. Fiona speaking. Yes.","start_word":0,"end_word":94,"sentiment":"neutral","sentiment_score":0.08805208653211594},{"text":"Good morning.","start_word":95,"end_word":96,"sentiment":"positive","sentiment_score":0.3937089443206787},{"text":"I'm looking for Nick Mosley. Okay. Just one moment. I'll pop you through.","start_word":97,"end_word":109,"sentiment":"neutral","sentiment_score":0.18844199180603027},{"text":"Thank you.","start_word":110,"end_word":111,"sentiment":"positive","sentiment_score":0.3979808986186981},{"text":"Okay.","start_word":112,"end_word":112,"sentiment":"neutral","sentiment_score":-0.12752169370651245},{"text":"The person at extension 20780 is unavailable.","start_word":113,"end_word":119,"sentiment":"negative","sentiment_score":-0.49790582060813904}],"average":{"sentiment":"neutral","sentiment_score":0.07408088445663452}}}}