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So please leave a message, and I'll call you back as soon as I can. Thank you. Bye.\n\nChannel 0: Hi, Simon. Sorry I missed you, mate. This is Henry calling from TechnoWanda. I was just calling to check-in on your inquiry for the IT setup, the payroll payment in the email. Again, that's Henry from TechnoWanda.\n\nI'll send you an email as well, And then, of course, I can reach out a little bit later on and speak to you then. Cheers. Thank you.","paragraphs":[{"sentences":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start":0.08,"end":2.5,"sentiment":"positive","sentiment_score":0.40367908941374886},{"text":"Unfortunately, I can't take your call right now.","start":3.12,"end":4.96,"sentiment":"negative","sentiment_score":-0.4143013469874859},{"text":"So please leave a message, and I'll call you back as soon as I can.","start":4.96,"end":7.6,"sentiment":"neutral","sentiment_score":-0.1669026384751002},{"text":"Thank you.","start":7.6,"end":8.0,"sentiment":"neutral","sentiment_score":0.287629596889019},{"text":"Bye.","start":8.0,"end":8.5,"sentiment":"neutral","sentiment_score":0.13488689064979553}],"sentiment":"neutral","sentiment_score":-0.04213407039642334,"channel":1,"num_words":35,"start":0.08,"end":8.5},{"sentences":[{"text":"Hi, Simon.","start":12.08,"end":12.799999,"sentiment":"neutral","sentiment_score":0.1224467046558857},{"text":"Sorry I missed you, mate.","start":12.799999,"end":14.0,"sentiment":"neutral","sentiment_score":0.09472166001796722},{"text":"This is Henry calling from TechnoWanda.","start":14.0,"end":15.795,"sentiment":"neutral","sentiment_score":0.12735466783245405},{"text":"I was just calling to check-in on your inquiry for the IT setup, the payroll payment in the email.","start":16.015001,"end":23.635,"sentiment":"neutral","sentiment_score":0.08353946612853753},{"text":"Again, that's Henry from TechnoWanda.","start":24.335,"end":26.115,"sentiment":"neutral","sentiment_score":0.12898198366165162}],"sentiment":"neutral","sentiment_score":0.10039971597694061,"channel":0,"num_words":37,"start":12.08,"end":26.115},{"sentences":[{"text":"I'll send you an email as well, And then, of course, I can reach out a little bit later on and speak to you then.","start":26.175,"end":30.824936,"sentiment":"neutral","sentiment_score":0.15572941213846206},{"text":"Cheers.","start":30.824936,"end":31.144938,"sentiment":"positive","sentiment_score":0.441098690032959},{"text":"Thank you.","start":31.144938,"end":31.884937,"sentiment":"positive","sentiment_score":0.4303741455078125}],"sentiment":"neutral","sentiment_score":0.18553865301821912,"channel":0,"num_words":28,"start":26.175,"end":31.884937}]},"summary":{"result":"success","short":"The customer, Henry, calls Let's Talk Counseling and Psychotherapy and is unable to reach the agent, Simon, at the moment. Henry leaves a message for Simon regarding an inquiry about the IT setup and payroll payment in an email, and mentions that he will also send an email. Henry indicates that he will be available to speak later."},"intents":{"segments":[{"text":"I was just calling to check-in on your inquiry for the IT setup, the payroll payment in the email.","start_word":48,"end_word":66,"intents":[{"intent":"Check in on it setup","confidence_score":0.118238546}]},{"text":"I'll send you an email as well, And then, of course, I can reach out a little bit later on and speak to you then. Cheers. Thank you.","start_word":72,"end_word":99,"intents":[{"intent":"Send email","confidence_score":0.7407175}]},{"text":"Thank you.","start_word":98,"end_word":99,"intents":[{"intent":"Reach out later","confidence_score":0.6394081}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Let's Talk Counseling and Psychotherapy.","start_word":0,"end_word":8,"sentiment":"positive","sentiment_score":0.4069221615791321},{"text":"Unfortunately, I can't take your call right now.","start_word":9,"end_word":16,"sentiment":"negative","sentiment_score":-0.400981605052948},{"text":"So please leave a message, and I'll call you back as soon as I can. Thank you. Bye. Hi, Simon. Sorry I missed you, mate. This is Henry calling from TechnoWanda. I was just calling to check-in on your inquiry for the IT setup, the payroll payment in the email. Again, that's Henry from TechnoWanda. I'll send you an email as well, And then, of course, I can reach out a little bit later on and speak to you then.","start_word":17,"end_word":96,"sentiment":"neutral","sentiment_score":0.07957758009433746},{"text":"Cheers. Thank you.","start_word":97,"end_word":99,"sentiment":"positive","sentiment_score":0.4692373871803284}],"average":{"sentiment":"neutral","sentiment_score":0.08742842382314253}}}}