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afternoon. ATL tech support. ATL tech support. What was your name? Hang on a sec.\n\nSearch. How do you spell your first name? EForEcho, was it? And what was the last letter? Okay.\n\nI think we rang up earlier on because a while back, you send out a ticket. Could've been maybe your Internet or the GIP location? Yep. Okay. Are you are you are you still getting that now?\n\nOkay. So you're still getting that. What sort of TV are you do you have at home? Are you able to go to the settings of that Samsung TV and go to okay. When you get home, if you can just go to the TV settings and just delete all the history and cache in the TV, That should work out the problem.\n\nIf not, you might need to unplug the router for about thirty seconds. So from the back of the router or the modem, just pull out the power supply for thirty seconds and plug it back in. If you're having any issue, can you just because at 06:00, the day twenty four seven finishes. After six o'clock, you can text our after hours number, which is 0403763744. It's on our website.\n\nYou would have probably received the text anyway, but 04 03763744. Alright. Okay. Thank you. Okay.\n\nBye. Bye.","paragraphs":[{"sentences":[{"text":"Good afternoon.","start":0.88,"end":1.54,"sentiment":"positive","sentiment_score":0.37334388494491577},{"text":"ATL tech support.","start":1.8399999,"end":2.98,"sentiment":"neutral","sentiment_score":0.1943591038386027},{"text":"ATL tech support.","start":7.12,"end":8.26,"sentiment":"neutral","sentiment_score":0.02310406044125557},{"text":"What was your name?","start":15.905001,"end":17.045,"sentiment":"neutral","sentiment_score":-0.025477172806859016},{"text":"Hang on a sec.","start":21.425,"end":22.565,"sentiment":"neutral","sentiment_score":-0.0072357249446213245}],"sentiment":"neutral","sentiment_score":0.07926410448271781,"num_words":16,"start":0.88,"end":22.565},{"sentences":[{"text":"Search.","start":27.345001,"end":27.845001,"sentiment":"neutral","sentiment_score":0.0005531753413379192},{"text":"How do you spell your first 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you.","start":159.15294,"end":159.97293,"sentiment":"positive","sentiment_score":0.4551922678947449}],"sentiment":"neutral","sentiment_score":0.3327973783016205,"channel":0,"num_words":4,"start":157.95294,"end":159.97293},{"sentences":[{"text":"Alright.","start":159.995,"end":160.315,"sentiment":"positive","sentiment_score":0.3604610562324524},{"text":"Awesome.","start":160.315,"end":160.715,"sentiment":"positive","sentiment_score":0.566813588142395},{"text":"Thank thank you, sir.","start":160.715,"end":161.595,"sentiment":"positive","sentiment_score":0.6486604660749435},{"text":"Cheers.","start":161.595,"end":161.915,"sentiment":"positive","sentiment_score":0.4972493350505829}],"sentiment":"positive","sentiment_score":0.5741665491036007,"channel":1,"num_words":7,"start":159.995,"end":161.915},{"sentences":[{"text":"Okay.","start":161.63293,"end":162.11295,"sentiment":"neutral","sentiment_score":0.2270060628652573}],"sentiment":"neutral","sentiment_score":0.2270060628652573,"channel":0,"num_words":1,"start":161.63293,"end":162.11295},{"sentences":[{"text":"Bye.","start":161.915,"end":162.415,"sentiment":"neutral","sentiment_score":0.2103893011808395}],"sentiment":"neutral","sentiment_score":0.2103893011808395,"channel":1,"num_words":1,"start":161.915,"end":162.415},{"sentences":[{"text":"Bye.","start":162.11295,"end":162.43294,"sentiment":"neutral","sentiment_score":0.1450863927602768},{"text":"Bye.","start":162.43294,"end":162.93294,"sentiment":"neutral","sentiment_score":0.09880489110946657}],"sentiment":"neutral","sentiment_score":0.12194564193487167,"channel":0,"num_words":2,"start":162.11295,"end":162.93294}]},"summary":{"result":"success","short":"The customer, Varinder Jitsi, called ATL tech support about a problem with their internet export. The representative, Varinder Jitsi, asked for the customer's name and how they spell their first name. The representative then helped the customer troubleshoot the problem with their Samsung TV and provided a solution to unplug the router and wait for 30 seconds."},"intents":{"segments":[{"text":"I missed your call earlier. What was your name?","start_word":17,"end_word":25,"intents":[{"intent":"Identify caller","confidence_score":0.010166496}]},{"text":"My name is Varinder Jitsi. Hang on a sec.","start_word":26,"end_word":34,"intents":[{"intent":"Provide name","confidence_score":0.27247837}]},{"text":"My name is Varinder Jitsi. Hang on a sec. Yeah. Search. How do you spell your first name? Yeah.","start_word":26,"end_word":44,"intents":[{"intent":"Confirm name","confidence_score":0.11400281},{"intent":"Verify name","confidence_score":0.007777352}]},{"text":"How do you spell your first name? Yeah.","start_word":37,"end_word":44,"intents":[{"intent":"Inquire about last name","confidence_score":0.0011115299}]},{"text":"Could've been maybe your Internet or the GIP location? Yes. Yes. Yes.","start_word":99,"end_word":110,"intents":[{"intent":"Confirm internet access","confidence_score":0.008760069},{"intent":"Confirm internet connectivity","confidence_score":0.008184011},{"intent":"Confirm internet connectivity","confidence_score":0.0077627576}]},{"text":"I spoke to one of you, Greg, earlier. So, you know, on the Amazon Prime or or other, you know, the the movie watching platforms, Yep.","start_word":111,"end_word":136,"intents":[{"intent":"Confirm access to movie watching platforms","confidence_score":0.0000793314}]},{"text":"What sort of TV are you do you have at home?","start_word":174,"end_word":184,"intents":[{"intent":"Ask about specific tv type","confidence_score":0.00035734044},{"intent":"Confirm availability of tv","confidence_score":0.027783833}]},{"text":"Are you able to go to the settings of that Samsung TV and go to Sorry.","start_word":189,"end_word":204,"intents":[{"intent":"Update settings","confidence_score":0.020455597}]}]},"sentiments":{"segments":[{"text":"Good afternoon.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.35386770963668823},{"text":"ATL tech support. Hi. Good afternoon. Sorry. Who's this? ATL tech support. Internet export. Okay. I missed your call earlier. What was your name? My name is Varinder Jitsi. Hang on a sec. Yeah. Search. How do you spell your first name? Yeah. It's v for Victor, a for alpha, r for Romeo, I for India, n for November, d for delta, e for echo, r for Romeo. EForEcho, was it? Yep. Yep. And what was the last letter? TRForRomeo. Okay. I think we rang up earlier on because a while back, you send out a ticket. Could've been maybe your Internet or the GIP location? Yes. Yes. Yes. I spoke to one of you, Greg, earlier. So, you know, on the Amazon Prime or or other, you know, the the movie watching platforms, Yep. they say, like, I'm sitting somewhere on in California. And Okay. I Are I you are you checked with are you them. still getting that now? Yes. Yes. Still getting that. Okay. So you're still getting that. What sort of TV are you do you have at home? It's a Samsung TV? Are you able to go to the settings of that Samsung TV and go to Sorry. Sorry. Unfortunately, not now because I just finished my work, and I'm in my car now. okay. When you get home, if you can just go to the TV settings Yes. and just delete all the history and cache in the TV, That should work out the problem. If not, you might need to unplug the router for about thirty seconds. So Okay. from the back of Okay. the router or the modem, just pull out the power Yep. supply for thirty seconds and plug it back in. If you're having any issue, can you just because at 06:00, the day Yep. twenty four seven finishes. After six Yep. o'clock, you can text our after hours number, Yep. Yeah. which is 0403763744. Just give me It's a second. on our So website. o You four would have probably received the text anyway, but 04 okay. 03763744. Zero four zero three seven six three 744. Okay.","start_word":2,"end_word":359,"sentiment":"neutral","sentiment_score":0.008713967179848328},{"text":"Awesome.","start_word":360,"end_word":360,"sentiment":"positive","sentiment_score":0.35572749376296997},{"text":"That's the after. Alright. Okay.","start_word":361,"end_word":365,"sentiment":"neutral","sentiment_score":0.22369623184204104},{"text":"Thank you. Alright. Awesome. Thank thank you, sir. Cheers.","start_word":366,"end_word":374,"sentiment":"positive","sentiment_score":0.5298691987991333},{"text":"Okay. Bye. Bye. Bye.","start_word":375,"end_word":378,"sentiment":"neutral","sentiment_score":0.17417438328266144}],"average":{"sentiment":"neutral","sentiment_score":0.036508834090625344}}}}