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It's literally had one one business day that I was in for lunch, and I had a partner that I haven't seen for seven oh, I've never met in person that I've been doing business with for seven years that I caught up with. Yeah. I'm I'm out flying out next week. It's it's been good. It's been very cold. But, yeah, hey. Yeah. Thanks. I got your email. That sounds interesting. Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are sitting. Yeah. Gotcha. Okay. Yep. Okay. For what kinds of rejection codes? Sure. Yeah. Okay. Yeah. Yeah. Just the way it looks. Okay. Yeah. Right. Right. Yeah. Look. No. That that sounds good. We to the best of my knowledge, we well, we definitely don't have any international call centers or anyone that we have onboard at all or that we want onboard because I don't wanna be talking to you guys about these kind of things as as polite as that may sound. So it's yeah. Sounds good. I let let us know some of the data next week on, I guess, where you're seeing 40 or 60 and what caller varieties there are, and then we can do a little bit more digging on our side to figure out which customers they kind of trace back to. But we literally, for every customer that we have on board, we know either who they are in person or have a good good knowledge of who they are. Like, there's no one there that's a bit iffy and definitely no international vendors. So, yeah, I'm down to whatever. Yeah. Which is half of the yeah. I was just no. I was gonna say, which is half of the people that are reading these at the other end are going, oh, there's an issue here. It's like, no. There's not a fucking issue if you better understand basic telephony, but you don't. Exactly. Yeah. Okay. Well, that sounds sounds good. And, yeah, happy to do whatever we need to do to try and, I guess, mitigate the issue so you guys aren't getting pinged because, yeah, Andrew said that some carriers were very heavy handed. Yeah. Yeah. It's not fun. Yeah. Yeah. Exactly. Oh, that sounds good. Okay. Thanks, man. Sounds good. No worries. You have a good day. See you. 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David. Hey, David. It's Daniel. How are you? Yeah.\n\nLiving the dream. I I I I am. I am. I am indeed. Yeah.\n\nSorry. I didn't get to say hi while I was I was up in Sydney. It's literally had one one business day that I was in for lunch, and I had a partner that I haven't seen for seven oh, I've never met in person that I've been doing business with for seven years that I caught up with. Yeah. I'm I'm out flying out next week.\n\nIt's it's been good. It's been very cold. But, yeah, hey. Yeah. Thanks.\n\nI got your email. That sounds interesting. Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are sitting. Yeah. Gotcha.\n\nOkay. Yep. Okay. For what kinds of rejection codes? Sure.\n\nYeah. Okay. Yeah. Yeah. Just the way it looks.\n\nOkay. Yeah. Right. Right. Yeah.\n\nLook. No. That that sounds good. We to the best of my knowledge, we well, we definitely don't have any international call centers or anyone that we have onboard at all or that we want onboard because I don't wanna be talking to you guys about these kind of things as as polite as that may sound. So it's yeah.\n\nSounds good. I let let us know some of the data next week on, I guess, where you're seeing 40 or 60 and what caller varieties there are, and then we can do a little bit more digging on our side to figure out which customers they kind of trace back to. But we literally, for every customer that we have on board, we know either who they are in person or have a good good knowledge of who they are. Like, there's no one there that's a bit iffy and definitely no international vendors. So, yeah, I'm down to whatever.\n\nYeah. Which is half of the yeah. I was just no. I was gonna say, which is half of the people that are reading these at the other end are going, oh, there's an issue here. It's like, no.\n\nThere's not a fucking issue if you better understand basic telephony, but you don't. Exactly. Yeah. Okay. Well, that sounds sounds good.\n\nAnd, yeah, happy to do whatever we need to do to try and, I guess, mitigate the issue so you guys aren't getting pinged because, yeah, Andrew said that some carriers were very heavy handed. Yeah. Yeah. It's not fun. Yeah.\n\nYeah. Exactly. Oh, that sounds good. Okay. Thanks, man.\n\nSounds good. No worries. You have a good day. See you. 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hey.","start":51.285,"end":53.449997,"sentiment":"neutral","sentiment_score":-0.014903416236241659},{"text":"Yeah.","start":53.449997,"end":53.769997,"sentiment":"neutral","sentiment_score":0.12506286799907684},{"text":"Thanks.","start":53.769997,"end":54.09,"sentiment":"neutral","sentiment_score":0.27781999111175537}],"sentiment":"neutral","sentiment_score":0.025039107753680304,"num_words":13,"start":46.085,"end":54.09},{"sentences":[{"text":"I got your email.","start":54.09,"end":55.149998,"sentiment":"neutral","sentiment_score":0.10448234900832176},{"text":"That sounds interesting.","start":56.57,"end":58.19,"sentiment":"neutral","sentiment_score":0.1226723740498225},{"text":"Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are sitting.","start":58.329998,"end":72.285,"sentiment":"neutral","sentiment_score":-0.06595629469181101},{"text":"Yeah.","start":79.305,"end":79.805,"sentiment":"neutral","sentiment_score":-0.08656492084264755},{"text":"Gotcha.","start":114.49,"end":114.99,"sentiment":"negative","sentiment_score":-0.38479921221733093}],"sentiment":"neutral","sentiment_score":-0.03843541477214207,"num_words":33,"start":54.09,"end":114.99},{"sentences":[{"text":"Okay.","start":129.985,"end":130.485,"sentiment":"neutral","sentiment_score":-0.2604958415031433},{"text":"Yep.","start":143.92,"end":144.42,"sentiment":"neutral","sentiment_score":-0.0792425125837326},{"text":"Okay.","start":160.735,"end":161.235,"sentiment":"neutral","sentiment_score":-0.09694385528564452},{"text":"For what kinds of rejection 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looks.","start":244.885,"end":246.025,"sentiment":"neutral","sentiment_score":-0.005457704141736031}],"sentiment":"neutral","sentiment_score":0.004086308077805572,"num_words":9,"start":224.31,"end":246.025},{"sentences":[{"text":"Okay.","start":246.085,"end":246.585,"sentiment":"neutral","sentiment_score":0.023161735385656357},{"text":"Yeah.","start":272.275,"end":272.775,"sentiment":"neutral","sentiment_score":0.1883853524923325},{"text":"Right.","start":304.35,"end":304.59,"sentiment":"neutral","sentiment_score":-0.02491169422864914},{"text":"Right.","start":304.59,"end":305.09,"sentiment":"neutral","sentiment_score":-0.0026339152827858925},{"text":"Yeah.","start":306.59,"end":306.83,"sentiment":"neutral","sentiment_score":-0.047500237822532654}],"sentiment":"neutral","sentiment_score":0.027300248108804232,"num_words":5,"start":246.085,"end":306.83},{"sentences":[{"text":"Look.","start":306.83,"end":307.33,"sentiment":"neutral","sentiment_score":-0.1463005393743515},{"text":"No.","start":310.11,"end":310.43,"sentiment":"neutral","sentiment_score":-0.14926986396312714},{"text":"That that sounds good.","start":310.43,"end":311.87,"sentiment":"neutral","sentiment_score":0.07100987061858177},{"text":"We to the best of my knowledge, we well, we definitely don't have any international call centers or anyone that we have onboard at all or that we want onboard because I don't wanna be talking to you guys about these kind of things as as polite as that may sound.","start":311.87,"end":327.845,"sentiment":"neutral","sentiment_score":-0.15489174089595384},{"text":"So it's yeah.","start":331.16,"end":332.6,"sentiment":"neutral","sentiment_score":0.0437844879925251}],"sentiment":"neutral","sentiment_score":-0.12966093737632037,"num_words":60,"start":306.83,"end":332.6},{"sentences":[{"text":"Sounds good.","start":332.6,"end":333.24,"sentiment":"positive","sentiment_score":0.46107152104377747},{"text":"I let let us know some of the data next week on, I guess, where you're seeing 40 or 60 and what caller varieties there are, and then we can do a little bit more digging on our side to figure out which customers they kind of trace back to.","start":333.24,"end":350.055,"sentiment":"neutral","sentiment_score":0.03547420300543308},{"text":"But we literally, for every customer that we have on board, we know either who they are in person or have a good good knowledge of who they are.","start":350.355,"end":358.66,"sentiment":"neutral","sentiment_score":0.031436444099607136},{"text":"Like, there's no one there that's a bit iffy and definitely no international vendors.","start":358.66,"end":363.24,"sentiment":"neutral","sentiment_score":-0.29224469060344355},{"text":"So, yeah, I'm down to whatever.","start":364.1,"end":367.24,"sentiment":"neutral","sentiment_score":-0.11389029150207837}],"sentiment":"neutral","sentiment_score":-0.011557003427850137,"num_words":101,"start":332.6,"end":367.24},{"sentences":[{"text":"Yeah.","start":379.845,"end":380.165,"sentiment":"neutral","sentiment_score":-0.06695734709501266},{"text":"Which is half of the yeah.","start":380.165,"end":383.52,"sentiment":"neutral","sentiment_score":-0.06685447941223781},{"text":"I was just no.","start":385.36,"end":386.8,"sentiment":"neutral","sentiment_score":-0.28028377890586853},{"text":"I was gonna say, which is half of the people that are reading these at the other end are going, oh, there's an issue here.","start":386.8,"end":391.03998,"sentiment":"neutral","sentiment_score":-0.3306290948390961},{"text":"It's like, no.","start":391.03998,"end":391.44,"sentiment":"negative","sentiment_score":-0.4133467376232147}],"sentiment":"neutral","sentiment_score":-0.28448684418048614,"num_words":39,"start":379.845,"end":391.44},{"sentences":[{"text":"There's not a fucking issue if you better understand basic telephony, but you don't.","start":391.44,"end":395.37997,"sentiment":"negative","sentiment_score":-0.4668305516242981},{"text":"Exactly.","start":407.105,"end":407.605,"sentiment":"neutral","sentiment_score":0.07350442558526993},{"text":"Yeah.","start":409.265,"end":409.765,"sentiment":"neutral","sentiment_score":0.07261747866868973},{"text":"Okay.","start":409.825,"end":410.305,"sentiment":"neutral","sentiment_score":0.16344593465328217},{"text":"Well, that sounds sounds good.","start":410.305,"end":412.77,"sentiment":"positive","sentiment_score":0.49510379433631896}],"sentiment":"neutral","sentiment_score":-0.1704791323705153,"num_words":22,"start":391.44,"end":412.77},{"sentences":[{"text":"And, yeah, happy to do whatever we need to do to try and, I guess, mitigate the issue so you guys aren't getting pinged because, yeah, Andrew said that some carriers were very heavy 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you.","start":487.34894,"end":487.82895,"sentiment":"positive","sentiment_score":0.47496992349624634},{"text":"Bye.","start":487.82895,"end":488.32895,"sentiment":"neutral","sentiment_score":-0.12319532781839372}],"sentiment":"positive","sentiment_score":0.5201514977961779,"num_words":12,"start":484.94894,"end":488.32895}]}}]},{"alternatives":[{"transcript":"David speaking. Pretty good. Yourself? I hear you're in Australia at the moment. Oh, nice. No. All good, mate. All good. Yeah. No. No. All good. All good. I thought yeah. You're you're back in the middle of the night for a bit, though. Yeah. Enjoying the coolness? That's what we're trying to find out. So the background is that on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us. And basically, hey. If you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you. I'm like, oh, okay. So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us. So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them. But basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns. What those patterns are, noncompetalants. So a lot of these a lot of these ones that that are being blocked and being blocked by it's probably and most of it's being blocked by Telstra and CTG. They're putting automated AI systems. If a call looks and smells like a scam, now they'll put the challenge there. If it doesn't pass this new test, they automatically send us a scam, trade back report, which is generating a lot of work for everybody, not just for us, but all our terms as well. Those scam, trade back reports go to ACMA. So I I suspect ACMA's going, hey, what the hell are all these reports? There's something going on. So yeah. So basically, I'll I'll throw on I'll give you a call because we went through all our sort of rejection codes and you guys are on the higher side of this. So the ones that we got picked on specifically were six zero three's. That's declined, which which to me is still in the what people do decline, but they don't recognize the COI or, you know, an Apple or Apple mobile. So I I I believe that's, you know, the sort of scam, but for the Bitcoin and also four zero fours, which are just not found. So that was never gone into, you know, connecting the first place. So I I guess, I'll probably have to have tech, big 10 customers just hands up that, hey. There is a lot in terms of volume, not as percentage in calls. But, yeah, we we wanna work with you guys to reduce those. A lot of customers, what we're doing is if they're getting a rejection code, we're just hunting it out to everyone else. And so Telstra of TPG weren't just getting one, they're getting three, four, five for the same thing. So obviously, it looks a bit dodgy, but it's not. So I was just just re reselecting a couple of times. Yeah. There's more cases. Yeah. So it's probably all that simple sort of stuff. Hey. What's that point? We just reselected everyone else. Like, yeah, the you mentioned accuracy in that. Yeah. There's a small portal for the exact same thing because they're gonna connect. Yeah. Since that's something I'm taking calls on, they're going, oh, that's a lot. That's a lot. Well, it's not. So yeah. So yeah. So it's probably a, you know, an optics thing, but at the same time, it sounds like a lot of people start getting very serious about this, you know, SDF, especially some of the fines and some of the compensation that they're looking at is pretty high end. So we want to start at least getting all our customers start thinking about a conference and stuff in place. So, yeah, that does all the heads up and working else. So we definitely we definitely get this ticket out. It's more because we have it and we work together than actually just send less list stuff. Now we're also looking at, you know, if you're not doing sort of any high high traffic, high catch traffic, and then we can, you know, do like a a know your customer for that particular type of customer. And that way, we can whitelist that further up to upstream to say, hey. Yes. It is. There's a high pack high CPS. There's a high, you know, whatever that's expected for this type of traffic. This this is, you know, that they're selling, I don't know, solar panels, whatever it is, but it's it's expected traffic. Yeah. It it it it might might smell like scam, but it's not. Yeah. Yeah. No. No. I'm in the same boat. Yes. Yes. And and most of my conversations with customers have been the exact same thing. It's just, you know, maybe it's just the haters that are looking a bit strange for someone who's not technical and doesn't have the industry very well. But, yeah, I I I think most of the traffic is sorry. You go? Yeah. Yeah. Yeah. Exactly right. And and all all this traffic is legitimate call center traffic. They're they're allowed to make calls. Whether people want to receive them or not is a different story, but that doesn't make them a scam. Yeah. So yeah. Yeah. No. We we had to put a corrective action plan in this afternoon with one of them. Yeah. Yeah. So it was like, basically, if you if you don't exactly what you're gonna do, we'll be paying you off. Come on, man. And and now I'm not about this whole look, but the the risk is too high. The illegal and we've actually got together and just went, yeah, we we we'd rather not have your money. What what was what was the outcome like? Oh, wow. What? Yeah. So so they're taking it seriously. Salesroom and also taking it seriously. And, you know, it's probably up to us to take it seriously too. So I don't think we've been dragging anything as a bit of it because we're busy with current interconnects and the rest of it. But it it it's coming whether we like it or not. So it's probably bit of jumping on it early than finding out in March. I'm not sure if I'm trouble. Yeah. Alright, mate. Enjoy your your rest of your time here, and, yeah, we'll chat to you later on. Okay. Catch you later. You too. 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speaking. Pretty good. Yourself? I hear you're in Australia at the moment. Oh, nice.\n\nNo. All good, mate. All good. Yeah. No.\n\nNo. All good. All good. I thought yeah. You're you're back in the middle of the night for a bit, though.\n\nYeah. Enjoying the coolness? That's what we're trying to find out. So the background is that on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us. And basically, hey.\n\nIf you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you. I'm like, oh, okay. So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us. So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them. But basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns.\n\nWhat those patterns are, noncompetalants. So a lot of these a lot of these ones that that are being blocked and being blocked by it's probably and most of it's being blocked by Telstra and CTG. They're putting automated AI systems. If a call looks and smells like a scam, now they'll put the challenge there. If it doesn't pass this new test, they automatically send us a scam, trade back report, which is generating a lot of work for everybody, not just for us, but all our terms as well.\n\nThose scam, trade back reports go to ACMA. So I I suspect ACMA's going, hey, what the hell are all these reports? There's something going on. So yeah. So basically, I'll I'll throw on I'll give you a call because we went through all our sort of rejection codes and you guys are on the higher side of this.\n\nSo the ones that we got picked on specifically were six zero three's. That's declined, which which to me is still in the what people do decline, but they don't recognize the COI or, you know, an Apple or Apple mobile. So I I I believe that's, you know, the sort of scam, but for the Bitcoin and also four zero fours, which are just not found. So that was never gone into, you know, connecting the first place. So I I guess, I'll probably have to have tech, big 10 customers just hands up that, hey.\n\nThere is a lot in terms of volume, not as percentage in calls. But, yeah, we we wanna work with you guys to reduce those. A lot of customers, what we're doing is if they're getting a rejection code, we're just hunting it out to everyone else. And so Telstra of TPG weren't just getting one, they're getting three, four, five for the same thing. So obviously, it looks a bit dodgy, but it's not.\n\nSo I was just just re reselecting a couple of times. Yeah. There's more cases. Yeah. So it's probably all that simple sort of stuff.\n\nHey. What's that point? We just reselected everyone else. Like, yeah, the you mentioned accuracy in that. Yeah.\n\nThere's a small portal for the exact same thing because they're gonna connect. Yeah. Since that's something I'm taking calls on, they're going, oh, that's a lot. That's a lot. Well, it's not.\n\nSo yeah. So yeah. So it's probably a, you know, an optics thing, but at the same time, it sounds like a lot of people start getting very serious about this, you know, SDF, especially some of the fines and some of the compensation that they're looking at is pretty high end. So we want to start at least getting all our customers start thinking about a conference and stuff in place. So, yeah, that does all the heads up and working else.\n\nSo we definitely we definitely get this ticket out. It's more because we have it and we work together than actually just send less list stuff. Now we're also looking at, you know, if you're not doing sort of any high high traffic, high catch traffic, and then we can, you know, do like a a know your customer for that particular type of customer. And that way, we can whitelist that further up to upstream to say, hey. Yes.\n\nIt is. There's a high pack high CPS. There's a high, you know, whatever that's expected for this type of traffic. This this is, you know, that they're selling, I don't know, solar panels, whatever it is, but it's it's expected traffic. Yeah.\n\nIt it it it might might smell like scam, but it's not. Yeah. Yeah. No. No.\n\nI'm in the same boat. Yes. Yes. And and most of my conversations with customers have been the exact same thing. It's just, you know, maybe it's just the haters that are looking a bit strange for someone who's not technical and doesn't have the industry very well.\n\nBut, yeah, I I I think most of the traffic is sorry. You go? Yeah. Yeah. Yeah.\n\nExactly right. And and all all this traffic is legitimate call center traffic. They're they're allowed to make calls. Whether people want to receive them or not is a different story, but that doesn't make them a scam. Yeah.\n\nSo yeah. Yeah. No. We we had to put a corrective action plan in this afternoon with one of them. Yeah.\n\nYeah. So it was like, basically, if you if you don't exactly what you're gonna do, we'll be paying you off. Come on, man. And and now I'm not about this whole look, but the the risk is too high. The illegal and we've actually got together and just went, yeah, we we we'd rather not have your money.\n\nWhat what was what was the outcome like? Oh, wow. What? Yeah. So so they're taking it seriously.\n\nSalesroom and also taking it seriously. And, you know, it's probably up to us to take it seriously too. So I don't think we've been dragging anything as a bit of it because we're busy with current interconnects and the rest of it. But it it it's coming whether we like it or not. So it's probably bit of jumping on it early than finding out in March.\n\nI'm not sure if I'm trouble. Yeah. Alright, mate. Enjoy your your rest of your time here, and, yeah, we'll chat to you later on. Okay.\n\nCatch you later. You too. Bye.","paragraphs":[{"sentences":[{"text":"David speaking.","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.012153636664152145},{"text":"Pretty good.","start":7.04,"end":7.52,"sentiment":"positive","sentiment_score":0.6555120646953583},{"text":"Yourself?","start":7.52,"end":8.02,"sentiment":"positive","sentiment_score":0.3957449197769165},{"text":"I hear you're in Australia at the moment.","start":11.84,"end":13.62,"sentiment":"neutral","sentiment_score":0.1038547265343368},{"text":"Oh, nice.","start":16.625,"end":21.925,"sentiment":"neutral","sentiment_score":-0.052145682275295265}],"sentiment":"neutral","sentiment_score":0.16384151801466942,"num_words":15,"start":3.76,"end":21.925},{"sentences":[{"text":"No.","start":22.785,"end":23.185,"sentiment":"neutral","sentiment_score":-0.06607726216316223},{"text":"All good, mate.","start":23.185,"end":23.825,"sentiment":"positive","sentiment_score":0.42851611971855164},{"text":"All good.","start":23.825,"end":24.564999,"sentiment":"positive","sentiment_score":0.42726030945777893},{"text":"Yeah.","start":36.7,"end":37.18,"sentiment":"neutral","sentiment_score":0.0039356909692287445},{"text":"No.","start":37.18,"end":37.42,"sentiment":"neutral","sentiment_score":-0.06695039570331573}],"sentiment":"neutral","sentiment_score":0.25137212639674544,"num_words":8,"start":22.785,"end":37.42},{"sentences":[{"text":"No.","start":37.42,"end":37.579998,"sentiment":"neutral","sentiment_score":-0.060916732996702194},{"text":"All good.","start":37.579998,"end":37.9,"sentiment":"neutral","sentiment_score":0.09359610453248024},{"text":"All good.","start":37.9,"end":38.3,"sentiment":"neutral","sentiment_score":0.18105242401361465},{"text":"I thought yeah.","start":38.3,"end":39.18,"sentiment":"neutral","sentiment_score":0.04143725149333477},{"text":"You're you're back in the middle of the night for a bit, though.","start":39.18,"end":41.02,"sentiment":"neutral","sentiment_score":-0.015344923791977076}],"sentiment":"neutral","sentiment_score":0.019676574727609045,"num_words":21,"start":37.42,"end":41.02},{"sentences":[{"text":"Yeah.","start":41.02,"end":41.52,"sentiment":"neutral","sentiment_score":0.07425670325756073},{"text":"Enjoying the coolness?","start":42.78,"end":44.72,"sentiment":"positive","sentiment_score":0.3961112399895986},{"text":"That's what we're trying to find out.","start":68.69,"end":70.21,"sentiment":"neutral","sentiment_score":-0.04985136964491436},{"text":"So the background is that on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us.","start":70.21,"end":78.265,"sentiment":"neutral","sentiment_score":-0.10073487731543454},{"text":"And basically, hey.","start":79.045,"end":80.265,"sentiment":"neutral","sentiment_score":-0.07756287728746732}],"sentiment":"neutral","sentiment_score":-0.0426451415858335,"num_words":36,"start":41.02,"end":80.265},{"sentences":[{"text":"If you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you.","start":80.405,"end":84.985,"sentiment":"neutral","sentiment_score":-0.18958466611802577},{"text":"I'm like, oh, okay.","start":85.045,"end":86.665,"sentiment":"neutral","sentiment_score":-0.12375891022384167},{"text":"So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us.","start":87.525,"end":96.96,"sentiment":"neutral","sentiment_score":-0.20641888330380123},{"text":"So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them.","start":97.5,"end":102.4,"sentiment":"neutral","sentiment_score":-0.001352128705808094},{"text":"But basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns.","start":103.020004,"end":110.715004,"sentiment":"negative","sentiment_score":-0.4257801972005678}],"sentiment":"neutral","sentiment_score":-0.20714933368168315,"num_words":98,"start":80.405,"end":110.715004},{"sentences":[{"text":"What those patterns are, noncompetalants.","start":111.175,"end":112.955,"sentiment":"negative","sentiment_score":-0.359272176027298},{"text":"So a lot of these a lot of these ones that that are being blocked and being blocked by it's probably and most of it's being blocked by Telstra and CTG.","start":114.135,"end":120.91,"sentiment":"negative","sentiment_score":-0.391842003791563},{"text":"They're putting automated AI systems.","start":121.05,"end":122.91,"sentiment":"negative","sentiment_score":-0.4841009020805359},{"text":"If a call looks and smells like a scam, now they'll put the challenge there.","start":123.770004,"end":128.99,"sentiment":"negative","sentiment_score":-0.5820654451847076},{"text":"If it doesn't pass this new test, they automatically send us a scam, trade back report, which is generating a lot of work for everybody, not just for us, but all our terms as well.","start":129.755,"end":139.855,"sentiment":"negative","sentiment_score":-0.3625496864318848}],"sentiment":"negative","sentiment_score":-0.4152108594611451,"num_words":91,"start":111.175,"end":139.855},{"sentences":[{"text":"Those scam, trade back reports go to ACMA.","start":140.235,"end":142.495,"sentiment":"neutral","sentiment_score":-0.28599195182323456},{"text":"So I I suspect ACMA's going, hey, what the hell are all these reports?","start":143.435,"end":147.41,"sentiment":"neutral","sentiment_score":-0.244844310517822},{"text":"There's something going on.","start":148.51001,"end":149.81,"sentiment":"neutral","sentiment_score":-0.28708240389823914},{"text":"So yeah.","start":150.19,"end":151.55,"sentiment":"neutral","sentiment_score":-0.11349086090922356},{"text":"So basically, I'll I'll throw on I'll give you a call because we went through all our sort of rejection codes and you guys are on the higher side of this.","start":151.55,"end":159.435,"sentiment":"neutral","sentiment_score":-0.1317911202748937}],"sentiment":"neutral","sentiment_score":-0.1894337631825168,"num_words":59,"start":140.235,"end":159.435},{"sentences":[{"text":"So the ones that we got picked on specifically were six zero three's.","start":163.915,"end":166.97499,"sentiment":"neutral","sentiment_score":-0.1696700407908513},{"text":"That's declined, which which to me is still in the what people do decline, but they don't recognize the COI or, you know, an Apple or Apple mobile.","start":167.595,"end":178.01,"sentiment":"neutral","sentiment_score":-0.28322400950959753},{"text":"So I I I believe that's, you know, the sort of scam, but for the Bitcoin and also four zero fours, which are just not found.","start":178.01,"end":187.06999,"sentiment":"negative","sentiment_score":-0.4085226861330179},{"text":"So that was never gone into, you know, connecting the first place.","start":187.505,"end":191.045,"sentiment":"negative","sentiment_score":-0.4427875528732936},{"text":"So I I guess, I'll probably have to have tech, big 10 customers just hands up that, hey.","start":191.66501,"end":195.685,"sentiment":"neutral","sentiment_score":-0.18380153675874075}],"sentiment":"neutral","sentiment_score":-0.30288093744479505,"num_words":97,"start":163.915,"end":195.685},{"sentences":[{"text":"There is a lot in terms of volume, not as percentage in calls.","start":196.145,"end":200.16501,"sentiment":"neutral","sentiment_score":-0.17821931495116308},{"text":"But, yeah, we we wanna work with you guys to reduce those.","start":200.81999,"end":203.8,"sentiment":"neutral","sentiment_score":0.09955345746129751},{"text":"A lot of customers, what we're doing is if they're getting a rejection code, we're just hunting it out to everyone else.","start":204.18,"end":209.16,"sentiment":"neutral","sentiment_score":-0.11553514190018177},{"text":"And so Telstra of TPG weren't just getting one, they're getting three, four, five for the same thing.","start":209.3,"end":214.865,"sentiment":"neutral","sentiment_score":-0.10089575126767159},{"text":"So obviously, it looks a bit dodgy, but it's not.","start":215.885,"end":219.405,"sentiment":"neutral","sentiment_score":-0.2735030442476273}],"sentiment":"neutral","sentiment_score":-0.10953515589237213,"num_words":75,"start":196.145,"end":219.405},{"sentences":[{"text":"So I was just just re reselecting a couple of times.","start":219.405,"end":223.645,"sentiment":"neutral","sentiment_score":-0.0925931998274543},{"text":"Yeah.","start":223.645,"end":224.125,"sentiment":"neutral","sentiment_score":-0.008032767102122307},{"text":"There's more cases.","start":224.125,"end":225.105,"sentiment":"neutral","sentiment_score":-0.015884111324946087},{"text":"Yeah.","start":225.405,"end":225.725,"sentiment":"neutral","sentiment_score":0.06448960304260254},{"text":"So it's probably all that simple sort of stuff.","start":225.725,"end":227.485,"sentiment":"neutral","sentiment_score":0.09339295079310735}],"sentiment":"neutral","sentiment_score":-0.00676736555993557,"num_words":25,"start":219.405,"end":227.485},{"sentences":[{"text":"Hey.","start":227.485,"end":227.645,"sentiment":"neutral","sentiment_score":0.13638195395469666},{"text":"What's that point?","start":227.645,"end":228.545,"sentiment":"neutral","sentiment_score":0.12865189711252847},{"text":"We just reselected everyone else.","start":228.605,"end":230.58,"sentiment":"neutral","sentiment_score":0.22585715353488922},{"text":"Like, yeah, the you mentioned accuracy in that.","start":230.58,"end":234.12001,"sentiment":"neutral","sentiment_score":0.20543947350233793},{"text":"Yeah.","start":234.82,"end":234.98001,"sentiment":"neutral","sentiment_score":0.20405136048793793}],"sentiment":"neutral","sentiment_score":0.19439947563740942,"num_words":18,"start":227.485,"end":234.98001},{"sentences":[{"text":"There's a small portal for the exact same thing because they're gonna connect.","start":234.98001,"end":238.04001,"sentiment":"neutral","sentiment_score":0.170809262073957},{"text":"Yeah.","start":239.22,"end":239.54001,"sentiment":"neutral","sentiment_score":0.03463558852672577},{"text":"Since that's something I'm taking calls on, they're going, oh, that's a lot.","start":239.54001,"end":241.94,"sentiment":"neutral","sentiment_score":-0.04596205892112966},{"text":"That's a lot.","start":241.94,"end":242.76001,"sentiment":"neutral","sentiment_score":-0.10458119710286458},{"text":"Well, it's not.","start":242.865,"end":243.52501,"sentiment":"neutral","sentiment_score":-0.14375055332978567}],"sentiment":"neutral","sentiment_score":0.02765618115804638,"num_words":33,"start":234.98001,"end":243.52501},{"sentences":[{"text":"So yeah.","start":244.545,"end":245.205,"sentiment":"neutral","sentiment_score":-0.02274924051016569},{"text":"So yeah.","start":245.705,"end":247.365,"sentiment":"neutral","sentiment_score":0.013953679241240025},{"text":"So it's probably a, you know, an optics thing, but at the same time, it sounds like a lot of people start getting very serious about this, you know, SDF, especially some of the fines and some of the compensation that they're looking at is pretty high end.","start":247.425,"end":262.25,"sentiment":"neutral","sentiment_score":-0.1290700980074083},{"text":"So we want to start at least getting all our customers start thinking about a conference and stuff in place.","start":262.63,"end":268.33,"sentiment":"neutral","sentiment_score":0.08037111014127732},{"text":"So, yeah, that does all the heads up and working else.","start":269.03,"end":271.44998,"sentiment":"neutral","sentiment_score":0.11309850080446764}],"sentiment":"neutral","sentiment_score":-0.04049939897853926,"num_words":83,"start":244.545,"end":271.44998},{"sentences":[{"text":"So we definitely we definitely get this ticket out.","start":271.695,"end":274.67502,"sentiment":"neutral","sentiment_score":0.31895414491494495},{"text":"It's more because we have it and we work together than actually just send less list stuff.","start":274.89502,"end":278.595,"sentiment":"neutral","sentiment_score":0.3140146627145655},{"text":"Now we're also looking at, you know, if you're not doing sort of any high high traffic, high catch traffic, and then we can, you know, do like a a know your customer for that particular type of customer.","start":279.215,"end":289.79,"sentiment":"neutral","sentiment_score":0.12080522836782993},{"text":"And that way, we can whitelist that further up to upstream to say, hey.","start":290.01,"end":292.89,"sentiment":"neutral","sentiment_score":0.19128174547638213},{"text":"Yes.","start":292.89,"end":293.21002,"sentiment":"neutral","sentiment_score":0.22934988141059875}],"sentiment":"neutral","sentiment_score":0.19784418493509293,"num_words":80,"start":271.695,"end":293.21002},{"sentences":[{"text":"It is.","start":293.21002,"end":293.87,"sentiment":"neutral","sentiment_score":0.21057112514972687},{"text":"There's a high pack high CPS.","start":294.01,"end":295.69,"sentiment":"neutral","sentiment_score":-0.03823950591807564},{"text":"There's a high, you know, whatever that's expected for this type of traffic.","start":295.69,"end":299.37,"sentiment":"neutral","sentiment_score":-0.12525957192365939},{"text":"This this is, you know, that they're selling, I don't know, solar panels, whatever it is, but it's it's expected traffic.","start":299.37,"end":305.22498,"sentiment":"neutral","sentiment_score":-0.10716999552789189},{"text":"Yeah.","start":305.285,"end":305.785,"sentiment":"neutral","sentiment_score":-0.01952897384762764}],"sentiment":"neutral","sentiment_score":-0.08620390930581232,"num_words":43,"start":293.21002,"end":305.785},{"sentences":[{"text":"It it it it might might smell like scam, but it's not.","start":305.845,"end":309.145,"sentiment":"neutral","sentiment_score":-0.2483331924304366},{"text":"Yeah.","start":327.65,"end":328.05002,"sentiment":"neutral","sentiment_score":-0.012656977400183678},{"text":"Yeah.","start":328.05002,"end":328.29,"sentiment":"neutral","sentiment_score":-0.025482477620244023},{"text":"No.","start":328.29,"end":328.45,"sentiment":"neutral","sentiment_score":-0.12722976505756378},{"text":"No.","start":328.45,"end":328.77002,"sentiment":"neutral","sentiment_score":-0.14724142849445343}],"sentiment":"neutral","sentiment_score":-0.20578805985860527,"num_words":16,"start":305.845,"end":328.77002},{"sentences":[{"text":"I'm in the same boat.","start":328.77002,"end":329.91,"sentiment":"neutral","sentiment_score":-0.09131444245576859},{"text":"Yes.","start":359.07,"end":359.57,"sentiment":"neutral","sentiment_score":-0.04890056699514389},{"text":"Yes.","start":367.765,"end":368.265,"sentiment":"neutral","sentiment_score":-0.032890792936086655},{"text":"And and most of my conversations with customers have been the exact same thing.","start":368.325,"end":371.70502,"sentiment":"neutral","sentiment_score":-0.15199032053351402},{"text":"It's just, you know, maybe it's just the haters that are looking a bit strange for someone who's not technical and doesn't have the industry very well.","start":371.765,"end":381.84857,"sentiment":"neutral","sentiment_score":-0.2386925304653468}],"sentiment":"neutral","sentiment_score":-0.18981096629674235,"num_words":48,"start":328.77002,"end":381.84857},{"sentences":[{"text":"But, yeah, I I I think most of the traffic is sorry.","start":381.84857,"end":387.31415,"sentiment":"neutral","sentiment_score":-0.17667856191595396},{"text":"You go?","start":387.31415,"end":388.155,"sentiment":"neutral","sentiment_score":-0.10324930027127266},{"text":"Yeah.","start":395.115,"end":395.615,"sentiment":"neutral","sentiment_score":-0.0701422467827797},{"text":"Yeah.","start":395.915,"end":396.075,"sentiment":"neutral","sentiment_score":-0.02948988974094391},{"text":"Yeah.","start":396.075,"end":396.475,"sentiment":"neutral","sentiment_score":0.010041579604148865}],"sentiment":"neutral","sentiment_score":-0.14213128826197455,"num_words":17,"start":381.84857,"end":396.475},{"sentences":[{"text":"Exactly right.","start":396.475,"end":397.035,"sentiment":"neutral","sentiment_score":0.16692250967025757},{"text":"And and all all this traffic is legitimate call center traffic.","start":397.035,"end":400.315,"sentiment":"neutral","sentiment_score":0.15104644948785956},{"text":"They're they're allowed to make calls.","start":400.315,"end":401.76,"sentiment":"neutral","sentiment_score":0.08400415567060311},{"text":"Whether people want to receive them or not is a different story, but that doesn't make them a scam.","start":402.32,"end":406.26,"sentiment":"neutral","sentiment_score":-0.08217972771901834},{"text":"Yeah.","start":408.16,"end":408.66,"sentiment":"neutral","sentiment_score":0.063860684633255}],"sentiment":"neutral","sentiment_score":0.02568786553083322,"num_words":39,"start":396.475,"end":408.66},{"sentences":[{"text":"So yeah.","start":408.88,"end":409.86002,"sentiment":"neutral","sentiment_score":0.07778835855424404},{"text":"Yeah.","start":427.175,"end":427.495,"sentiment":"neutral","sentiment_score":-0.04751306027173996},{"text":"No.","start":427.495,"end":427.655,"sentiment":"neutral","sentiment_score":-0.15407603979110718},{"text":"We we had to put a corrective action plan in this afternoon with one of them.","start":427.655,"end":431.56,"sentiment":"neutral","sentiment_score":-0.11526557384058833},{"text":"Yeah.","start":432.26,"end":432.5,"sentiment":"neutral","sentiment_score":-0.015389636158943176}],"sentiment":"neutral","sentiment_score":-0.09074529526489121,"num_words":21,"start":408.88,"end":432.5},{"sentences":[{"text":"Yeah.","start":432.5,"end":432.66,"sentiment":"neutral","sentiment_score":-0.020919417962431908},{"text":"So it was like, basically, if you if you don't exactly what you're gonna do, we'll be paying you off.","start":432.66,"end":438.44,"sentiment":"neutral","sentiment_score":-0.31624520625919106},{"text":"Come on, man.","start":438.98,"end":439.8,"sentiment":"neutral","sentiment_score":-0.3123029867808024},{"text":"And and now I'm not about this whole look, but the the risk is too high.","start":442.27502,"end":445.39502,"sentiment":"negative","sentiment_score":-0.33854690473526716},{"text":"The illegal and we've actually got together and just went, yeah, we we we'd rather not have your money.","start":445.39502,"end":451.73502,"sentiment":"negative","sentiment_score":-0.39033914710346024}],"sentiment":"negative","sentiment_score":-0.34094791142743525,"num_words":59,"start":432.5,"end":451.73502},{"sentences":[{"text":"What what was what was the outcome like?","start":452.195,"end":454.11502,"sentiment":"neutral","sentiment_score":-0.2095898762345314},{"text":"Oh, wow.","start":454.11502,"end":454.515,"sentiment":"neutral","sentiment_score":-0.08565636724233627},{"text":"What?","start":454.515,"end":454.83502,"sentiment":"neutral","sentiment_score":-0.05619455501437187},{"text":"Yeah.","start":454.83502,"end":455.155,"sentiment":"neutral","sentiment_score":-0.034807637333869934},{"text":"So so they're taking it seriously.","start":455.155,"end":456.535,"sentiment":"neutral","sentiment_score":-0.10247456034024556}],"sentiment":"neutral","sentiment_score":-0.1418822943750355,"num_words":18,"start":452.195,"end":456.535},{"sentences":[{"text":"Salesroom and also taking it seriously.","start":456.83502,"end":459.22998,"sentiment":"neutral","sentiment_score":-0.1039104995628198},{"text":"And, you know, it's probably up to us to take it seriously too.","start":460.41,"end":463.05,"sentiment":"neutral","sentiment_score":-0.06647008944016236},{"text":"So I don't think we've been dragging anything as a bit of it because we're busy with current interconnects and the rest of it.","start":463.05,"end":467.84998,"sentiment":"neutral","sentiment_score":-0.14777259745945534},{"text":"But it it it's coming whether we like it or not.","start":467.84998,"end":470.33,"sentiment":"neutral","sentiment_score":-0.06860840930180116},{"text":"So it's probably bit of jumping on it early than finding out in March.","start":470.33,"end":474.965,"sentiment":"neutral","sentiment_score":-0.11058058789266008}],"sentiment":"neutral","sentiment_score":-0.1078961357638678,"num_words":68,"start":456.83502,"end":474.965},{"sentences":[{"text":"I'm not sure if I'm trouble.","start":474.965,"end":476.185,"sentiment":"neutral","sentiment_score":-0.2418691242734591},{"text":"Yeah.","start":478.645,"end":479.145,"sentiment":"positive","sentiment_score":0.4309142827987671},{"text":"Alright, mate.","start":480.165,"end":480.725,"sentiment":"positive","sentiment_score":0.5283900499343872},{"text":"Enjoy your your rest of your time here, and, yeah, we'll chat to you later on.","start":480.725,"end":483.865,"sentiment":"positive","sentiment_score":0.6023272704333067},{"text":"Okay.","start":485.685,"end":485.925,"sentiment":"positive","sentiment_score":0.42371866106987}],"sentiment":"positive","sentiment_score":0.3883628701934448,"num_words":26,"start":474.965,"end":485.925},{"sentences":[{"text":"Catch you later.","start":485.925,"end":486.54895,"sentiment":"positive","sentiment_score":0.5934504270553589},{"text":"You too.","start":487.10895,"end":487.66895,"sentiment":"positive","sentiment_score":0.45104295015335083},{"text":"Bye.","start":487.66895,"end":488.16895,"sentiment":"neutral","sentiment_score":0.2374400794506073}],"sentiment":"positive","sentiment_score":0.4866462101538976,"num_words":6,"start":485.925,"end":488.16895}]}}]}],"paragraphs":{"transcript":"\nChannel 1: David speaking.\n\nChannel 0: Hey, David. Hey, David. It's Daniel. How are you?\n\nChannel 1: Pretty good. Yourself?\n\nChannel 0: Yeah. Living the dream.\n\nChannel 1: I hear you're in Australia at the moment.\n\nChannel 0: I I I I am. I am.\n\nChannel 1: Oh,\n\nChannel 0: I am indeed. Yeah. Sorry. I didn't get\n\nChannel 1: nice.\n\nChannel 0: to say hi while I was I was\n\nChannel 1: No.\n\nChannel 0: up in Sydney.\n\nChannel 1: All good, mate.\n\nChannel 0: It's\n\nChannel 1: All good.\n\nChannel 0: literally had one one business day that I was in for lunch, and I had a partner that I haven't seen for seven oh, I've never met in person that I've been doing business with for seven years that I caught up with.\n\nChannel 1: Yeah. No. No. All good. All good.\n\nI thought yeah. You're you're back in the middle of the night for a bit, though. Yeah.\n\nChannel 0: Yeah. I'm\n\nChannel 1: Enjoying\n\nChannel 0: I'm out\n\nChannel 1: the\n\nChannel 0: flying\n\nChannel 1: coolness?\n\nChannel 0: out next week. It's it's been good. It's been very cold. But, yeah, hey. Yeah.\n\nThanks. I got your email. That sounds interesting. Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are\n\nChannel 1: That's what we're trying to find out. So the background is that\n\nChannel 0: sitting.\n\nChannel 1: on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us. And basically,\n\nChannel 0: Yeah.\n\nChannel 1: hey. If you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you. I'm like, oh, okay. So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us. So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them.\n\nBut basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns. What those patterns are, noncompetalants. So a lot\n\nChannel 0: Gotcha.\n\nChannel 1: of these a lot of these ones that that are being blocked and being blocked by it's probably and most of it's being blocked by Telstra and CTG. They're putting automated AI systems. If a call looks and smells like a scam, now they'll put the challenge there. If it\n\nChannel 0: Okay.\n\nChannel 1: doesn't pass this new test, they automatically send us a scam, trade back report, which is generating a lot of work for everybody, not just for us, but all our terms as well. Those scam, trade back reports go to ACMA. So I\n\nChannel 0: Yep.\n\nChannel 1: I suspect ACMA's going, hey, what the hell are all these reports? There's something going on. So yeah. So basically, I'll I'll throw on I'll give you a call because we went through all our sort of rejection codes and you guys are on the higher side of this.\n\nChannel 0: Okay. For what kinds of rejection codes?\n\nChannel 1: So the ones that we got picked on specifically were six zero three's. That's declined, which which to me is still in the what people do decline, but they don't recognize the COI or, you\n\nChannel 0: Sure.\n\nChannel 1: know, an Apple or Apple mobile. So I I I believe that's, you know, the sort of scam, but for the Bitcoin and also four zero fours, which are just not found. So that was never gone into, you know, connecting the first place. So I I guess, I'll probably have to have tech, big 10 customers just hands up that, hey. There is a lot in terms of volume, not as percentage in calls.\n\nBut, yeah, we we wanna work with you guys to reduce those. A lot of customers, what we're doing is if they're getting a rejection code, we're just hunting it out to everyone else. And so Telstra of TPG weren't just getting one, they're getting three, four, five for the same thing. So obviously, it looks a bit dodgy, but it's not. So I was just just re reselecting a couple of times.\n\nYeah. There's\n\nChannel 0: Yeah.\n\nChannel 1: more cases.\n\nChannel 0: Okay.\n\nChannel 1: Yeah. So it's probably all that simple sort of stuff. Hey. What's that point? We just reselected everyone else.\n\nLike, yeah, the you mentioned accuracy in that. Yeah. There's a small portal for the exact same thing because they're gonna connect.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Since that's something I'm taking calls on, they're going, oh, that's a lot. That's a lot. Well, it's not.\n\nChannel 0: Yeah.\n\nChannel 1: So yeah.\n\nChannel 0: Just the way it looks.\n\nChannel 1: So\n\nChannel 0: Okay.\n\nChannel 1: yeah. So it's probably a, you know, an optics thing, but at the same time, it sounds like a lot of people start getting very serious about this, you know, SDF, especially some of the fines and some of the compensation that they're looking at is pretty high end. So we want to start at least getting all our customers start thinking about a conference and stuff in place. So, yeah, that does all the heads up and working else. So we\n\nChannel 0: Yeah.\n\nChannel 1: definitely we definitely get this ticket out. It's more because we have it and we work together than actually just send less list stuff. Now we're also looking at, you know, if you're not doing sort of any high high traffic, high catch traffic, and then we can, you know, do like a a know your customer for that particular type of customer. And that way, we can whitelist that further up to upstream to say, hey. Yes.\n\nIt is. There's a high pack high CPS. There's a high, you know, whatever that's expected for this type of traffic. This this is, you know, that they're selling, I don't know, solar panels, whatever it is, but it's it's expected\n\nChannel 0: Right. Right.\n\nChannel 1: traffic. Yeah. It it it\n\nChannel 0: Yeah.\n\nChannel 1: it might\n\nChannel 0: Look.\n\nChannel 1: might smell like scam, but it's not.\n\nChannel 0: No. That that sounds good. We to the best of my knowledge, we well, we definitely don't have any international call centers or anyone that we have onboard at all or that we want onboard because I don't wanna be talking to you guys about these kind of things as as polite as that may sound.\n\nChannel 1: Yeah. Yeah. No. No. I'm in the same boat.\n\nChannel 0: So it's yeah. Sounds good. I let let us know some of the data next week on, I guess, where you're seeing 40 or 60 and what caller varieties there are, and then we can do a little bit more digging on our side to figure out which customers they kind of trace back to. But we literally, for every customer that we have on board, we know either who they are in person or have a good good knowledge of who they are. Like, there's\n\nChannel 1: Yes.\n\nChannel 0: no one there that's a bit iffy and definitely no international vendors. So, yeah, I'm down to whatever.\n\nChannel 1: Yes. And and most of my conversations with customers have been the exact same thing. It's just, you know, maybe it's just the haters that are looking a bit strange for someone who's not technical and doesn't have\n\nChannel 0: Yeah. Which\n\nChannel 1: the\n\nChannel 0: is\n\nChannel 1: industry\n\nChannel 0: half of\n\nChannel 1: very\n\nChannel 0: the\n\nChannel 1: well. But, yeah, I I\n\nChannel 0: yeah.\n\nChannel 1: I think most of the\n\nChannel 0: I was\n\nChannel 1: traffic\n\nChannel 0: just\n\nChannel 1: is\n\nChannel 0: no. I was\n\nChannel 1: sorry.\n\nChannel 0: gonna say,\n\nChannel 1: You\n\nChannel 0: which is\n\nChannel 1: go?\n\nChannel 0: half of the people that are reading these at the other end are going, oh, there's an issue here. It's like, no. There's not a fucking issue if you better understand basic telephony, but you don't.\n\nChannel 1: Yeah. Yeah. Yeah. Exactly right. And and all all this traffic is legitimate call center traffic.\n\nThey're they're allowed to make calls. Whether people want to receive them or not is a different story, but that doesn't make them a scam.\n\nChannel 0: Exactly.\n\nChannel 1: Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: yeah.\n\nChannel 0: Okay. Well, that sounds sounds good. And, yeah, happy to do whatever we need to do to try and, I guess, mitigate the issue so you guys aren't getting pinged because, yeah, Andrew said that some carriers were very heavy handed.\n\nChannel 1: Yeah. No. We we had to put a corrective action plan in this afternoon with one of them.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Yeah. So\n\nChannel 0: Yeah.\n\nChannel 1: it was\n\nChannel 0: It's\n\nChannel 1: like,\n\nChannel 0: not\n\nChannel 1: basically,\n\nChannel 0: fun.\n\nChannel 1: if you if you don't exactly what you're gonna do, we'll be paying you off. Come on, man. And and now I'm not about this whole look, but the the risk is too high. The illegal and we've actually got together and just went, yeah, we we we'd rather not have your money. What what was what was the outcome like?\n\nOh, wow. What? Yeah. So so they're taking it seriously. Salesroom and also taking it seriously.\n\nAnd, you know, it's probably up to us to take it seriously too. So I don't think we've been dragging anything as a bit of it because we're busy with current interconnects and the rest of it. But it it it's coming whether we like it or not. So it's probably\n\nChannel 0: Yeah.\n\nChannel 1: bit of jumping on it early than finding out in March. I'm not sure if I'm trouble.\n\nChannel 0: Yeah. Exactly. Oh,\n\nChannel 1: Yeah.\n\nChannel 0: that sounds good. Okay.\n\nChannel 1: Alright, mate. Enjoy your your rest of your time here, and, yeah, we'll chat to you later on.\n\nChannel 0: Thanks, man. Sounds good. No worries.\n\nChannel 1: Okay. Catch\n\nChannel 0: You\n\nChannel 1: you\n\nChannel 0: have\n\nChannel 1: later.\n\nChannel 0: a good day.\n\nChannel 1: You too.\n\nChannel 0: See you.\n\nChannel 1: Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"David speaking.","start":3.76,"end":4.58,"sentiment":"neutral","sentiment_score":0.012153636664152145}],"sentiment":"neutral","sentiment_score":0.012153636664152145,"channel":1,"num_words":2,"start":3.76,"end":4.58},{"sentences":[{"text":"Hey, David.","start":4.48,"end":5.22,"sentiment":"neutral","sentiment_score":0.09412112087011337},{"text":"Hey, David.","start":5.2799997,"end":5.8399997,"sentiment":"neutral","sentiment_score":0.1710646152496338},{"text":"It's Daniel.","start":5.8399997,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.21665960550308228},{"text":"How are you?","start":6.3999996,"end":7.14,"sentiment":"neutral","sentiment_score":0.3032808105150859}],"sentiment":"neutral","sentiment_score":0.2081703460878796,"channel":0,"num_words":9,"start":4.48,"end":7.14},{"sentences":[{"text":"Pretty good.","start":7.04,"end":7.52,"sentiment":"positive","sentiment_score":0.6555120646953583},{"text":"Yourself?","start":7.52,"end":8.02,"sentiment":"positive","sentiment_score":0.3957449197769165}],"sentiment":"positive","sentiment_score":0.5689230163892111,"channel":1,"num_words":3,"start":7.04,"end":8.02},{"sentences":[{"text":"Yeah.","start":9.28,"end":9.679999,"sentiment":"positive","sentiment_score":0.4794347882270813},{"text":"Living the dream.","start":9.679999,"end":10.66,"sentiment":"positive","sentiment_score":0.5485303600629171}],"sentiment":"positive","sentiment_score":0.5312564671039581,"channel":0,"num_words":4,"start":9.28,"end":10.66},{"sentences":[{"text":"I hear you're in Australia at the moment.","start":11.84,"end":13.62,"sentiment":"neutral","sentiment_score":0.1038547265343368}],"sentiment":"neutral","sentiment_score":0.1038547265343368,"channel":1,"num_words":8,"start":11.84,"end":13.62},{"sentences":[{"text":"I I I I am.","start":14.655,"end":16.255,"sentiment":"neutral","sentiment_score":0.057666514068841934},{"text":"I am.","start":16.255,"end":16.654999,"sentiment":"neutral","sentiment_score":0.09518863260746002}],"sentiment":"neutral","sentiment_score":0.06838711936558996,"channel":0,"num_words":7,"start":14.655,"end":16.654999},{"sentences":[{"text":"Oh,","start":16.625,"end":17.125,"sentiment":"neutral","sentiment_score":0.12175561487674712}],"sentiment":"neutral","sentiment_score":0.12175561487674712,"channel":1,"num_words":1,"start":16.625,"end":17.125},{"sentences":[{"text":"I am indeed.","start":16.654999,"end":17.474998,"sentiment":"neutral","sentiment_score":0.12047799676656723},{"text":"Yeah.","start":18.574999,"end":19.074999,"sentiment":"neutral","sentiment_score":0.012474900111556051},{"text":"Sorry.","start":20.574999,"end":20.814999,"sentiment":"neutral","sentiment_score":-0.15622752904891968},{"text":"I didn't get","start":20.814999,"end":21.455,"sentiment":"neutral","sentiment_score":-0.2440821478764216}],"sentiment":"neutral","sentiment_score":-0.06432063528336585,"channel":0,"num_words":8,"start":16.654999,"end":21.455},{"sentences":[{"text":"nice.","start":21.425,"end":21.925,"sentiment":"neutral","sentiment_score":-0.22604697942733765}],"sentiment":"neutral","sentiment_score":-0.22604697942733765,"channel":1,"num_words":1,"start":21.425,"end":21.925},{"sentences":[{"text":"to say hi while I was I was","start":21.455,"end":22.814999,"sentiment":"neutral","sentiment_score":-0.04889497347176075}],"sentiment":"neutral","sentiment_score":-0.04889497347176075,"channel":0,"num_words":8,"start":21.455,"end":22.814999},{"sentences":[{"text":"No.","start":22.785,"end":23.185,"sentiment":"neutral","sentiment_score":-0.06607726216316223}],"sentiment":"neutral","sentiment_score":-0.06607726216316223,"channel":1,"num_words":1,"start":22.785,"end":23.185},{"sentences":[{"text":"up in Sydney.","start":22.814999,"end":23.615,"sentiment":"neutral","sentiment_score":-0.04946040610472361}],"sentiment":"neutral","sentiment_score":-0.04946040610472361,"channel":0,"num_words":3,"start":22.814999,"end":23.615},{"sentences":[{"text":"All good, mate.","start":23.185,"end":23.825,"sentiment":"positive","sentiment_score":0.42851611971855164}],"sentiment":"positive","sentiment_score":0.42851611971855164,"channel":1,"num_words":3,"start":23.185,"end":23.825},{"sentences":[{"text":"It's","start":23.615,"end":23.775,"sentiment":"positive","sentiment_score":0.3932580351829529}],"sentiment":"positive","sentiment_score":0.3932580351829529,"channel":0,"num_words":1,"start":23.615,"end":23.775},{"sentences":[{"text":"All good.","start":23.825,"end":24.564999,"sentiment":"positive","sentiment_score":0.42726030945777893}],"sentiment":"positive","sentiment_score":0.42726030945777893,"channel":1,"num_words":2,"start":23.825,"end":24.564999},{"sentences":[{"text":"literally had one one business day that I was in for lunch, and I had a partner that I haven't seen for seven oh, I've never met in person that I've been doing business with for seven years that I caught up with.","start":25.61,"end":36.510002,"sentiment":"neutral","sentiment_score":0.04030563753114493}],"sentiment":"neutral","sentiment_score":0.04030563753114493,"channel":0,"num_words":43,"start":25.61,"end":36.510002},{"sentences":[{"text":"Yeah.","start":36.7,"end":37.18,"sentiment":"neutral","sentiment_score":0.0039356909692287445},{"text":"No.","start":37.18,"end":37.42,"sentiment":"neutral","sentiment_score":-0.06695039570331573},{"text":"No.","start":37.42,"end":37.579998,"sentiment":"neutral","sentiment_score":-0.060916732996702194},{"text":"All good.","start":37.579998,"end":37.9,"sentiment":"neutral","sentiment_score":0.09359610453248024},{"text":"All good.","start":37.9,"end":38.3,"sentiment":"neutral","sentiment_score":0.18105242401361465}],"sentiment":"neutral","sentiment_score":0.06076651705162866,"channel":1,"num_words":7,"start":36.7,"end":38.3},{"sentences":[{"text":"I thought yeah.","start":38.3,"end":39.18,"sentiment":"neutral","sentiment_score":0.04143725149333477},{"text":"You're you're back in the middle of the night for a bit, though.","start":39.18,"end":41.02,"sentiment":"neutral","sentiment_score":-0.015344923791977076},{"text":"Yeah.","start":41.02,"end":41.52,"sentiment":"neutral","sentiment_score":0.07425670325756073}],"sentiment":"neutral","sentiment_score":-0.00005385597400805529,"channel":1,"num_words":17,"start":38.3,"end":41.52},{"sentences":[{"text":"Yeah.","start":42.325,"end":42.725,"sentiment":"neutral","sentiment_score":0.1269771158695221},{"text":"I'm","start":42.725,"end":43.045,"sentiment":"neutral","sentiment_score":0.2673962712287903}],"sentiment":"neutral","sentiment_score":0.1971866935491562,"channel":0,"num_words":2,"start":42.325,"end":43.045},{"sentences":[{"text":"Enjoying","start":42.78,"end":43.28,"sentiment":"positive","sentiment_score":0.37000134587287903}],"sentiment":"positive","sentiment_score":0.37000134587287903,"channel":1,"num_words":1,"start":42.78,"end":43.28},{"sentences":[{"text":"I'm out","start":43.045,"end":43.945,"sentiment":"positive","sentiment_score":0.45479239523410797}],"sentiment":"positive","sentiment_score":0.45479239523410797,"channel":0,"num_words":2,"start":43.045,"end":43.945},{"sentences":[{"text":"the","start":44.059998,"end":44.22,"sentiment":"positive","sentiment_score":0.48853278160095215}],"sentiment":"positive","sentiment_score":0.48853278160095215,"channel":1,"num_words":1,"start":44.059998,"end":44.22},{"sentences":[{"text":"flying","start":44.085,"end":44.405,"sentiment":"positive","sentiment_score":0.4321073591709137}],"sentiment":"positive","sentiment_score":0.4321073591709137,"channel":0,"num_words":1,"start":44.085,"end":44.405},{"sentences":[{"text":"coolness?","start":44.22,"end":44.72,"sentiment":"neutral","sentiment_score":0.3297995924949646}],"sentiment":"neutral","sentiment_score":0.3297995924949646,"channel":1,"num_words":1,"start":44.22,"end":44.72},{"sentences":[{"text":"out next week.","start":44.405,"end":45.305,"sentiment":"neutral","sentiment_score":0.0615525816877683},{"text":"It's it's been good.","start":46.085,"end":47.305,"sentiment":"neutral","sentiment_score":0.17595607787370682},{"text":"It's been very cold.","start":48.165,"end":49.785,"sentiment":"neutral","sentiment_score":-0.18412213027477264},{"text":"But, yeah, hey.","start":51.285,"end":53.449997,"sentiment":"neutral","sentiment_score":-0.014903416236241659},{"text":"Yeah.","start":53.449997,"end":53.769997,"sentiment":"neutral","sentiment_score":0.12506286799907684}],"sentiment":"neutral","sentiment_score":0.015489743649959564,"channel":0,"num_words":15,"start":44.405,"end":53.769997},{"sentences":[{"text":"Thanks.","start":53.769997,"end":54.09,"sentiment":"neutral","sentiment_score":0.27781999111175537},{"text":"I got your email.","start":54.09,"end":55.149998,"sentiment":"neutral","sentiment_score":0.10448234900832176},{"text":"That sounds interesting.","start":56.57,"end":58.19,"sentiment":"neutral","sentiment_score":0.1226723740498225},{"text":"Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are","start":58.329998,"end":67.165,"sentiment":"neutral","sentiment_score":-0.06662849612210107}],"sentiment":"neutral","sentiment_score":-0.015118996823026289,"channel":0,"num_words":31,"start":53.769997,"end":67.165},{"sentences":[{"text":"That's what we're trying to find out.","start":68.69,"end":70.21,"sentiment":"neutral","sentiment_score":-0.04985136964491436},{"text":"So the background is that","start":70.21,"end":71.83,"sentiment":"neutral","sentiment_score":-0.045549148321151735}],"sentiment":"neutral","sentiment_score":-0.04805877742667993,"channel":1,"num_words":12,"start":68.69,"end":71.83},{"sentences":[{"text":"sitting.","start":71.785,"end":72.285,"sentiment":"neutral","sentiment_score":-0.05049566179513931}],"sentiment":"neutral","sentiment_score":-0.05049566179513931,"channel":0,"num_words":1,"start":71.785,"end":72.285},{"sentences":[{"text":"on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us.","start":72.05,"end":78.265,"sentiment":"neutral","sentiment_score":-0.11696597407845889},{"text":"And basically,","start":79.045,"end":79.765,"sentiment":"neutral","sentiment_score":-0.06658800132572651}],"sentiment":"neutral","sentiment_score":-0.11166302957817127,"channel":1,"num_words":19,"start":72.05,"end":79.765},{"sentences":[{"text":"Yeah.","start":79.305,"end":79.805,"sentiment":"neutral","sentiment_score":-0.08656492084264755}],"sentiment":"neutral","sentiment_score":-0.08656492084264755,"channel":0,"num_words":1,"start":79.305,"end":79.805},{"sentences":[{"text":"hey.","start":79.765,"end":80.265,"sentiment":"neutral","sentiment_score":-0.09951262921094894},{"text":"If you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you.","start":80.405,"end":84.985,"sentiment":"neutral","sentiment_score":-0.18958466611802577},{"text":"I'm like, oh, okay.","start":85.045,"end":86.665,"sentiment":"neutral","sentiment_score":-0.12375891022384167},{"text":"So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us.","start":87.525,"end":96.96,"sentiment":"neutral","sentiment_score":-0.20641888330380123},{"text":"So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them.","start":97.5,"end":102.4,"sentiment":"neutral","sentiment_score":-0.001352128705808094}],"sentiment":"neutral","sentiment_score":-0.13956845782108998,"channel":1,"num_words":76,"start":79.765,"end":102.4},{"sentences":[{"text":"But basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns.","start":103.020004,"end":110.715004,"sentiment":"negative","sentiment_score":-0.4257801972005678},{"text":"What those patterns are, noncompetalants.","start":111.175,"end":112.955,"sentiment":"negative","sentiment_score":-0.359272176027298},{"text":"So a 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The speakers emphasize the importance of setting up conference calls and international call centers to avoid scam calls, and discuss the potential risks of these methods. They end the conversation with Daniel's time being spent."},"intents":{"segments":[{"text":"But, yeah, we we wanna work with you guys to reduce those.","start_word":585,"end_word":596,"intents":[{"intent":"Reducing calls","confidence_score":0.034892}]},{"text":"So I was just just re reselecting a couple of times. Yeah.","start_word":647,"end_word":658,"intents":[{"intent":"Reselect multiple times","confidence_score":0.055861782}]},{"text":"We just reselected everyone else. Like, yeah, the you mentioned accuracy in that. Yeah.","start_word":678,"end_word":691,"intents":[{"intent":"Reselected everyone else","confidence_score":0.027260488}]},{"text":"There's a small portal for the exact same thing because they're gonna connect. Yeah. 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Yeah.","start_word":961,"end_word":1013,"intents":[{"intent":"Communicate customer expertise","confidence_score":0.0000011321584}]},{"text":"And and all all this traffic is legitimate call center traffic. They're they're allowed to make calls. Whether people want to receive them or not is a different story, but that doesn't make them a scam. Exactly.","start_word":1240,"end_word":1276,"intents":[{"intent":"Address fraud concerns","confidence_score":0.07128088}]}]},"sentiments":{"segments":[{"text":"David speaking. Hey, David. Hey, David. It's Daniel. How are you?","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.16993513703346252},{"text":"Pretty good. Yourself? Yeah. Living the dream.","start_word":11,"end_word":17,"sentiment":"positive","sentiment_score":0.5227015018463135},{"text":"I hear you're in Australia at the moment. I I I I am. I am. Oh, I am indeed. Yeah. Sorry. I didn't get nice. to say hi while I was I was No. up in Sydney.","start_word":18,"end_word":54,"sentiment":"neutral","sentiment_score":-0.0017817699117586017},{"text":"All good, mate. It's All good.","start_word":55,"end_word":60,"sentiment":"positive","sentiment_score":0.4203974902629852},{"text":"literally had one one business day that I was in for lunch, and I had a partner that I haven't seen for seven oh, I've never met in person that I've been doing business with for seven years that I caught up with. Yeah. No. No. All good. All good. I thought yeah. You're you're back in the middle of the night for a bit, though. Yeah. Yeah.","start_word":61,"end_word":128,"sentiment":"neutral","sentiment_score":0.028695493936538696},{"text":"I'm Enjoying I'm out the flying coolness?","start_word":129,"end_word":135,"sentiment":"positive","sentiment_score":0.376215398311615},{"text":"out next week. It's it's been good. It's been very cold. But, yeah, hey. Yeah. Thanks. I got your email. That sounds interesting. Do you guys know rough parameters around what causes a kind of soft block on numbers or where those kinds of things are That's what we're trying to find out. So the background is that sitting. on Monday or Monday and Tuesday, we've got a number of our upstreams just crack with us. And basically, Yeah. hey. If you keep on sending us a large volume of all these, you know, ZIP codes, we're gonna block you. I'm like, oh, okay. So it looks like ACMA or someone or somebody above is now just cracked it and started to push down on other carriers, and that sort of flow to us. So we've got to put, you know, corrective action plans and a whole bunch of different pieces in place with them.","start_word":136,"end_word":290,"sentiment":"neutral","sentiment_score":-0.08097068965435028},{"text":"But basically, it looks like the industry in general is now just cracking down on these, you know, on scam like calling patterns. What those patterns are, noncompetalants. So a lot Gotcha. of these a lot of these ones that that are being blocked and being blocked by it's probably and most of it's being blocked by Telstra and CTG. They're putting automated AI systems. If a call looks and smells like a scam, now they'll put the challenge there.","start_word":291,"end_word":370,"sentiment":"negative","sentiment_score":-0.4362461566925049},{"text":"If it Okay.","start_word":371,"end_word":373,"sentiment":"neutral","sentiment_score":-0.25898516178131104},{"text":"doesn't pass this new test, they automatically send us a scam, trade back report, which is generating a lot of work for everybody, not just for us, but all our terms as well.","start_word":374,"end_word":406,"sentiment":"negative","sentiment_score":-0.3726583421230316},{"text":"Those scam, trade back reports go to ACMA. So I Yep. I suspect ACMA's going, hey, what the hell are all these reports? There's something going on. So yeah. So basically, I'll I'll throw on I'll give you a call because we went through all our sort of rejection codes and you guys are on the higher side of this. Okay. For what kinds of rejection codes? So the ones that we got picked on specifically were six zero three's. That's declined, which which to me is still in the what people do decline, but they don't recognize the COI or, you Sure. know, an Apple or Apple mobile.","start_word":407,"end_word":515,"sentiment":"neutral","sentiment_score":-0.20302793383598328},{"text":"So I I I believe that's, you know, the sort of scam, but for the Bitcoin and also four zero fours, which are just not found. So that was never gone into, you know, connecting the first place.","start_word":516,"end_word":553,"sentiment":"negative","sentiment_score":-0.4188048541545868},{"text":"So I I guess, I'll probably have to have tech, big 10 customers just hands up that, hey. There is a lot in terms of volume, not as percentage in calls. But, yeah, we we wanna work with you guys to reduce those. A lot of customers, what we're doing is if they're getting a rejection code, we're just hunting it out to everyone else. And so Telstra of TPG weren't just getting one, they're getting three, four, five for the same thing. So obviously, it looks a bit dodgy, but it's not. So I was just just re reselecting a couple of times. Yeah. There's Yeah. more cases. Okay. Yeah. So it's probably all that simple sort of stuff. Hey. What's that point? We just reselected everyone else. Like, yeah, the you mentioned accuracy in that. Yeah. There's a small portal for the exact same thing because they're gonna connect. Yeah. Yeah. Since that's something I'm taking calls on, they're going, oh, that's a lot. That's a lot. Well, it's not. Yeah. So yeah. Just the way it looks. So Okay. yeah. So it's probably a, you know, an optics thing, but at the same time, it sounds like a lot of people start getting very serious about this, you know, SDF, especially some of the fines and some of the compensation that they're looking at is pretty high end. So we want to start at least getting all our customers start thinking about a conference and stuff in place. So, yeah, that does all the heads up and working else. So we Yeah.","start_word":554,"end_word":818,"sentiment":"neutral","sentiment_score":-0.04400754071912675},{"text":"definitely we definitely get this ticket out.","start_word":819,"end_word":825,"sentiment":"positive","sentiment_score":0.39471596479415894},{"text":"It's more because we have it and we work together than actually just send less list stuff. Now we're also looking at, you know, if you're not doing sort of any high high traffic, high catch traffic, and then we can, you know, do like a a know your customer for that particular type of customer. And that way, we can whitelist that further up to upstream to say, hey. Yes. It is. There's a high pack high CPS. There's a high, you know, whatever that's expected for this type of traffic. This this is, you know, that they're selling, I don't know, solar panels, whatever it is, but it's it's expected Right. Right. traffic. Yeah. It it it Yeah. it might Look.","start_word":826,"end_word":948,"sentiment":"neutral","sentiment_score":0.07049600028894781},{"text":"might smell like scam, but it's not.","start_word":949,"end_word":955,"sentiment":"negative","sentiment_score":-0.3920257091522217},{"text":"No. That that sounds good. We to the best of my knowledge, we well, we definitely don't have any international call centers or anyone that we have onboard at all or that we want onboard because I don't wanna be talking to you guys about these kind of things as as polite as that may sound. Yeah. Yeah. No. No. I'm in the same boat. So it's yeah.","start_word":956,"end_word":1023,"sentiment":"neutral","sentiment_score":-0.1157628670334816},{"text":"Sounds good.","start_word":1024,"end_word":1025,"sentiment":"positive","sentiment_score":0.4442527294158935},{"text":"I let let us know some of the data next week on, I guess, where you're seeing 40 or 60 and what caller varieties there are, and then we can do a little bit more digging on our side to figure out which customers they kind of trace back to. But we literally, for every customer that we have on board, we know either who they are in person or have a good good knowledge of who they are. Like, there's Yes.","start_word":1026,"end_word":1107,"sentiment":"neutral","sentiment_score":0.02977256290614605},{"text":"no one there that's a bit iffy and definitely no international vendors.","start_word":1108,"end_word":1119,"sentiment":"negative","sentiment_score":-0.3355494737625122},{"text":"So, yeah, I'm down to whatever. Yes. And and most of my conversations with customers have been the exact same thing. It's just, you know, maybe it's just the haters that are looking a bit strange for someone who's not technical and doesn't have Yeah. Which the is industry half of very the well. But, yeah, I I yeah. I think most of the I was traffic just is no. I was sorry. gonna say, You which is go?","start_word":1120,"end_word":1198,"sentiment":"neutral","sentiment_score":-0.1758413016796112},{"text":"half of the people that are reading these at the other end are going, oh, there's an issue here. It's like, no. There's not a fucking issue if you better understand basic telephony, but you don't.","start_word":1199,"end_word":1234,"sentiment":"negative","sentiment_score":-0.42629048228263855},{"text":"Yeah. Yeah. Yeah. Exactly right. And and all all this traffic is legitimate call center traffic. They're they're allowed to make calls. Whether people want to receive them or not is a different story, but that doesn't make them a scam. Exactly. Yeah. So Yeah. yeah. Okay.","start_word":1235,"end_word":1281,"sentiment":"neutral","sentiment_score":0.031613945960998535},{"text":"Well, that sounds sounds good.","start_word":1282,"end_word":1286,"sentiment":"positive","sentiment_score":0.47634610533714294},{"text":"And, yeah, happy to do whatever we need to do to try and, I guess, mitigate the issue so you guys aren't getting pinged because, yeah, Andrew said that some carriers were very heavy handed. Yeah. No. We we had to put a corrective action plan in this afternoon with one of them. Yeah. Yeah. Yeah. So Yeah. it was It's like, not basically, fun.","start_word":1287,"end_word":1351,"sentiment":"neutral","sentiment_score":0.019552132114768028},{"text":"if you if you don't exactly what you're gonna do, we'll be paying you off.","start_word":1352,"end_word":1366,"sentiment":"negative","sentiment_score":-0.3747135400772095},{"text":"Come on, man. And and now I'm not about this whole look, but the the risk is too high.","start_word":1367,"end_word":1385,"sentiment":"neutral","sentiment_score":-0.3257119655609131},{"text":"The illegal and we've actually got together and just went, yeah, we we we'd rather not have your money.","start_word":1386,"end_word":1404,"sentiment":"negative","sentiment_score":-0.3826760053634643},{"text":"What what was what was the outcome like? Oh, wow. What? Yeah. So so they're taking it seriously. Salesroom and also taking it seriously. And, you know, it's probably up to us to take it seriously too. So I don't think we've been dragging anything as a bit of it because we're busy with current interconnects and the rest of it. But it it it's coming whether we like it or not. So it's probably Yeah. bit of jumping on it early than finding out in March. I'm not sure if I'm trouble. Yeah.","start_word":1405,"end_word":1498,"sentiment":"neutral","sentiment_score":-0.12301307916641235},{"text":"Exactly. Oh, Yeah. that sounds good. Okay. Alright, mate. Enjoy your your rest of your time here, and, yeah, we'll chat to you later on. Thanks, man. Sounds good. No worries. Okay. Catch You you have later. a good day. You too. See you.","start_word":1499,"end_word":1542,"sentiment":"positive","sentiment_score":0.5626268982887268},{"text":"Bye. Bye.","start_word":1543,"end_word":1544,"sentiment":"neutral","sentiment_score":0.1971552073955536}],"average":{"sentiment":"neutral","sentiment_score":-0.07858674153719115}}}}