{"metadata":{"transaction_key":"deprecated","request_id":"019edde6-ab3d-7641-bfac-e4e93ae94776","sha256":"f393d07eddc59915604e8f833beb412019a665a7082dd9a81b08fb3c646ade87","created":"2026-06-19T03:22:23.549Z","duration":62.42394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":195,"output_tokens":44},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":218,"output_tokens":218},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":218,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. This is Andrew from Vigilance AI. Hi, Adrian. A good day to you? I'm doing fine, Adrian. And, just a really quick one. You know, we help, small IT teams investigate more alerts without hiring more analysis. And our AI security analysts work twenty four seven while having a human in the loop, Automatically analyze and oh, I I thought you were still in SIGTECH, Adrianne. Oh, I'm sorry. So you mean you're not currently hired to any IT department, Adrian? Oh, dear. I'm sorry, mate. I didn't know. Yeah. I'm just want to update our information. You have a great day, Adrian. Take care. Bye.","confidence":0.99609375,"words":[{"word":"oh","start":4.3199997,"end":4.64,"confidence":0.99365234,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.07849282026290894},{"word":"hi","start":4.64,"end":5.04,"confidence":0.99609375,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.07083123177289963},{"word":"this","start":5.2799997,"end":5.52,"confidence":0.9838867,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.07680703699588776},{"word":"is","start":5.52,"end":5.7599998,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07123763859272003},{"word":"andrew","start":5.7599998,"end":6.16,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.11587405949831008},{"word":"from","start":6.16,"end":6.3999996,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.08527568727731705},{"word":"vigilance","start":6.3999996,"end":6.8999996,"confidence":0.99072266,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.11390155553817748},{"word":"ai","start":7.04,"end":7.54,"confidence":0.89453125,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.09492526948451996},{"word":"hi","start":8.48,"end":8.8,"confidence":0.89697266,"punctuated_word":"Hi,","sentiment":"neutral","sentiment_score":0.28122687339782715},{"word":"adrian","start":8.8,"end":9.28,"confidence":0.94433594,"punctuated_word":"Adrian.","sentiment":"positive","sentiment_score":0.37590542435646057},{"word":"a","start":9.28,"end":9.44,"confidence":0.65283203,"punctuated_word":"A","sentiment":"positive","sentiment_score":0.5763211250305176},{"word":"good","start":9.44,"end":9.599999,"confidence":1.0,"punctuated_word":"good","sentiment":"positive","sentiment_score":0.5403611660003662},{"word":"day","start":9.599999,"end":9.84,"confidence":0.99609375,"punctuated_word":"day","sentiment":"positive","sentiment_score":0.6108640432357788},{"word":"to","start":9.84,"end":10.0,"confidence":0.9921875,"punctuated_word":"to","sentiment":"positive","sentiment_score":0.5418040752410889},{"word":"you","start":10.0,"end":10.5,"confidence":0.84765625,"punctuated_word":"you?","sentiment":"positive","sentiment_score":0.48955443501472473},{"word":"i'm","start":12.995,"end":13.155,"confidence":0.72680664,"punctuated_word":"I'm","sentiment":"positive","sentiment_score":0.5467954874038696},{"word":"doing","start":13.155,"end":13.555,"confidence":1.0,"punctuated_word":"doing","sentiment":"positive","sentiment_score":0.5578916072845459},{"word":"fine","start":13.555,"end":13.875,"confidence":0.9995117,"punctuated_word":"fine,","sentiment":"positive","sentiment_score":0.5159156322479248},{"word":"adrian","start":13.875,"end":14.375,"confidence":0.98339844,"punctuated_word":"Adrian.","sentiment":"positive","sentiment_score":0.530720591545105},{"word":"and","start":14.435,"end":14.835,"confidence":0.748291,"punctuated_word":"And,","sentiment":"neutral","sentiment_score":0.23519012331962583},{"word":"just","start":15.155001,"end":15.475,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1839676946401596},{"word":"a","start":15.475,"end":15.635,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.18065163493156433},{"word":"really","start":15.635,"end":15.955,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":0.2031577229499817},{"word":"quick","start":15.955,"end":16.275,"confidence":1.0,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.21231618523597717},{"word":"one","start":16.275,"end":16.775,"confidence":0.9189453,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":0.22775065898895264},{"word":"you","start":16.915,"end":17.075,"confidence":0.9980469,"punctuated_word":"You","sentiment":"neutral","sentiment_score":0.05497672036290169},{"word":"know","start":17.075,"end":17.155,"confidence":0.99194336,"punctuated_word":"know,","sentiment":"neutral","sentiment_score":0.061632417142391205},{"word":"we","start":17.155,"end":17.395,"confidence":0.99902344,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.04948225617408752},{"word":"help","start":17.395,"end":17.795,"confidence":0.90966797,"punctuated_word":"help,","sentiment":"neutral","sentiment_score":0.07809720933437347},{"word":"small","start":18.195,"end":18.595001,"confidence":1.0,"punctuated_word":"small","sentiment":"neutral","sentiment_score":0.1016693264245987},{"word":"it","start":18.595001,"end":18.915,"confidence":1.0,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":0.08026257902383804},{"word":"teams","start":18.915,"end":19.415,"confidence":0.99902344,"punctuated_word":"teams","sentiment":"neutral","sentiment_score":0.061850111931562424},{"word":"investigate","start":19.555,"end":20.055,"confidence":0.85839844,"punctuated_word":"investigate","sentiment":"neutral","sentiment_score":0.06734247505664825},{"word":"more","start":20.195,"end":20.515,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.05790641903877258},{"word":"alerts","start":20.515,"end":20.835,"confidence":0.99902344,"punctuated_word":"alerts","sentiment":"neutral","sentiment_score":0.060557737946510315},{"word":"without","start":20.835,"end":21.314999,"confidence":1.0,"punctuated_word":"without","sentiment":"neutral","sentiment_score":0.07296222448348999},{"word":"hiring","start":21.314999,"end":21.635,"confidence":0.97509766,"punctuated_word":"hiring","sentiment":"neutral","sentiment_score":0.033452436327934265},{"word":"more","start":21.635,"end":21.955,"confidence":0.9970703,"punctuated_word":"more","sentiment":"neutral","sentiment_score":0.037260718643665314},{"word":"analysis","start":21.955,"end":22.455,"confidence":0.7687988,"punctuated_word":"analysis.","sentiment":"neutral","sentiment_score":0.06575440615415573},{"word":"and","start":23.235,"end":23.475,"confidence":0.9970703,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0351405143737793},{"word":"our","start":23.475,"end":23.795,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":0.031035106629133224},{"word":"ai","start":23.795,"end":24.115,"confidence":0.99902344,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.05429406836628914},{"word":"security","start":24.115,"end":24.595001,"confidence":0.9951172,"punctuated_word":"security","sentiment":"neutral","sentiment_score":0.03436146676540375},{"word":"analysts","start":24.595001,"end":25.075,"confidence":0.70703125,"punctuated_word":"analysts","sentiment":"neutral","sentiment_score":0.041447095572948456},{"word":"work","start":25.075,"end":25.314999,"confidence":0.984375,"punctuated_word":"work","sentiment":"neutral","sentiment_score":0.02972486987709999},{"word":"twenty","start":25.314999,"end":25.715,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.04615097865462303},{"word":"four","start":25.715,"end":25.955,"confidence":1.0,"punctuated_word":"four","sentiment":"neutral","sentiment_score":0.04217838868498802},{"word":"seven","start":25.955,"end":26.455,"confidence":0.9970703,"punctuated_word":"seven","sentiment":"neutral","sentiment_score":0.041052620857954025},{"word":"while","start":26.515,"end":26.835,"confidence":0.890625,"punctuated_word":"while","sentiment":"neutral","sentiment_score":0.03115428425371647},{"word":"having","start":26.835,"end":27.075,"confidence":1.0,"punctuated_word":"having","sentiment":"neutral","sentiment_score":0.04376551881432533},{"word":"a","start":27.075,"end":27.235,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.04736919701099396},{"word":"human","start":27.235,"end":27.635,"confidence":1.0,"punctuated_word":"human","sentiment":"neutral","sentiment_score":0.06230075657367706},{"word":"in","start":27.635,"end":27.795,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.05266003683209419},{"word":"the","start":27.795,"end":27.875,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.06099707633256912},{"word":"loop","start":27.875,"end":28.35,"confidence":0.7602539,"punctuated_word":"loop,","sentiment":"neutral","sentiment_score":0.030599407851696014},{"word":"automatically","start":29.07,"end":29.57,"confidence":0.9890137,"punctuated_word":"Automatically","sentiment":"neutral","sentiment_score":0.021004177629947662},{"word":"analyze","start":29.95,"end":30.43,"confidence":0.7651367,"punctuated_word":"analyze","sentiment":"neutral","sentiment_score":0.006727676838636398},{"word":"and","start":30.43,"end":30.59,"confidence":0.6533203,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.005676111206412315},{"word":"oh","start":34.59,"end":34.91,"confidence":0.8383789,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.04573344811797142},{"word":"i","start":34.91,"end":35.23,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08864181488752365},{"word":"i","start":35.23,"end":35.55,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10857771337032318},{"word":"thought","start":35.55,"end":35.95,"confidence":0.99316406,"punctuated_word":"thought","sentiment":"neutral","sentiment_score":-0.06699448078870773},{"word":"you","start":35.95,"end":36.27,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08862517774105072},{"word":"were","start":36.27,"end":36.59,"confidence":0.97509766,"punctuated_word":"were","sentiment":"neutral","sentiment_score":-0.08030056208372116},{"word":"still","start":36.59,"end":36.989998,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.07370553910732269},{"word":"in","start":36.989998,"end":37.31,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.05619385465979576},{"word":"sigtech","start":37.31,"end":37.81,"confidence":0.68048096,"punctuated_word":"SIGTECH,","sentiment":"neutral","sentiment_score":-0.05249675363302231},{"word":"adrianne","start":38.190002,"end":38.690002,"confidence":0.80078125,"punctuated_word":"Adrianne.","sentiment":"neutral","sentiment_score":-0.05435171350836754},{"word":"oh","start":41.515,"end":41.835,"confidence":0.96850586,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.0767907053232193},{"word":"i'm","start":41.835,"end":42.315,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.08562491834163666},{"word":"sorry","start":42.315,"end":42.815,"confidence":0.99902344,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.0999777689576149},{"word":"so","start":43.275,"end":43.435,"confidence":0.7128906,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08734805136919022},{"word":"you","start":43.435,"end":43.515,"confidence":0.9941406,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0968630239367485},{"word":"mean","start":43.515,"end":43.755,"confidence":1.0,"punctuated_word":"mean","sentiment":"neutral","sentiment_score":-0.09189219027757645},{"word":"you're","start":43.755,"end":44.235,"confidence":0.97094727,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.09192556142807008},{"word":"not","start":44.235,"end":44.635002,"confidence":0.9980469,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09628472477197648},{"word":"currently","start":44.635002,"end":45.135002,"confidence":1.0,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.12939469516277313},{"word":"hired","start":45.195,"end":45.515,"confidence":0.99902344,"punctuated_word":"hired","sentiment":"neutral","sentiment_score":-0.09717556089162828},{"word":"to","start":45.515,"end":46.015,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.129433274269104},{"word":"any","start":46.075,"end":46.395,"confidence":0.93408203,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.12544630467891693},{"word":"it","start":46.395,"end":46.795,"confidence":0.99902344,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.1361570656299591},{"word":"department","start":46.795,"end":47.295,"confidence":0.9970703,"punctuated_word":"department,","sentiment":"neutral","sentiment_score":-0.12373364716768263},{"word":"adrian","start":47.435,"end":47.935,"confidence":0.99560547,"punctuated_word":"Adrian?","sentiment":"neutral","sentiment_score":-0.08713112771511078},{"word":"oh","start":49.915,"end":50.155,"confidence":0.9765625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.07124368846416473},{"word":"dear","start":50.155,"end":50.475,"confidence":0.9970703,"punctuated_word":"dear.","sentiment":"neutral","sentiment_score":-0.10164475440979004},{"word":"i'm","start":50.475,"end":50.795,"confidence":0.93530273,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1359318196773529},{"word":"sorry","start":50.795,"end":51.114998,"confidence":1.0,"punctuated_word":"sorry,","sentiment":"neutral","sentiment_score":-0.1566641330718994},{"word":"mate","start":51.114998,"end":51.435,"confidence":0.99560547,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":-0.168949693441391},{"word":"i","start":51.435,"end":51.515,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.15996497869491577},{"word":"didn't","start":51.515,"end":51.915,"confidence":1.0,"punctuated_word":"didn't","sentiment":"neutral","sentiment_score":-0.1303295940160751},{"word":"know","start":51.915,"end":52.415,"confidence":0.9980469,"punctuated_word":"know.","sentiment":"neutral","sentiment_score":-0.12605877220630646},{"word":"yeah","start":52.555,"end":52.875,"confidence":0.951416,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05428474023938179},{"word":"i'm","start":52.875,"end":53.114998,"confidence":0.6900635,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.0543554425239563},{"word":"just","start":53.114998,"end":53.515,"confidence":0.71484375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.0455118753015995},{"word":"want","start":53.515,"end":53.755,"confidence":0.33569336,"punctuated_word":"want","sentiment":"neutral","sentiment_score":-0.03878418728709221},{"word":"to","start":53.755,"end":53.915,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.02326919510960579},{"word":"update","start":53.915,"end":54.315002,"confidence":1.0,"punctuated_word":"update","sentiment":"neutral","sentiment_score":-0.015753470361232758},{"word":"our","start":54.315002,"end":54.475,"confidence":0.9633789,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.042896512895822525},{"word":"information","start":54.475,"end":54.975,"confidence":1.0,"punctuated_word":"information.","sentiment":"neutral","sentiment_score":-0.03554082661867142},{"word":"you","start":56.198936,"end":56.358936,"confidence":0.99316406,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.408011794090271},{"word":"have","start":56.358936,"end":56.478935,"confidence":1.0,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.5381965637207031},{"word":"a","start":56.478935,"end":56.598938,"confidence":0.9951172,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.5327844023704529},{"word":"great","start":56.598938,"end":56.838936,"confidence":0.99609375,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.5380157232284546},{"word":"day","start":56.838936,"end":57.078938,"confidence":0.99902344,"punctuated_word":"day,","sentiment":"positive","sentiment_score":0.5803780555725098},{"word":"adrian","start":57.078938,"end":57.578938,"confidence":0.77612305,"punctuated_word":"Adrian.","sentiment":"neutral","sentiment_score":0.21916422247886655},{"word":"take","start":59.558937,"end":59.798935,"confidence":0.9819336,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.3308217525482178},{"word":"care","start":59.798935,"end":60.198936,"confidence":0.93652344,"punctuated_word":"care.","sentiment":"neutral","sentiment_score":0.27126118540763855},{"word":"bye","start":60.198936,"end":60.698936,"confidence":0.99365234,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.08515162020921707}],"paragraphs":{"transcript":"\nOh, hi. This is Andrew from Vigilance AI. Hi, Adrian. A good day to you? I'm doing fine, Adrian.\n\nAnd, just a really quick one. You know, we help, small IT teams investigate more alerts without hiring more analysis. And our AI security analysts work twenty four seven while having a human in the loop, Automatically analyze and oh, I I thought you were still in SIGTECH, Adrianne. Oh, I'm sorry. So you mean you're not currently hired to any IT department, Adrian?\n\nOh, dear. I'm sorry, mate. I didn't know. Yeah. I'm just want to update our information.\n\nYou have a great day, Adrian. Take care. Bye.","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.07466202601790428},{"text":"This is Andrew from Vigilance AI.","start":5.2799997,"end":7.54,"sentiment":"neutral","sentiment_score":0.0930035412311554},{"text":"Hi, Adrian.","start":8.48,"end":9.28,"sentiment":"neutral","sentiment_score":0.32856614887714386},{"text":"A good day to you?","start":9.28,"end":10.5,"sentiment":"positive","sentiment_score":0.5517809689044952},{"text":"I'm doing fine, Adrian.","start":12.995,"end":14.375,"sentiment":"positive","sentiment_score":0.5378308296203613}],"sentiment":"neutral","sentiment_score":0.33024767158847107,"num_words":19,"start":4.3199997,"end":14.375},{"sentences":[{"text":"And, just a really quick one.","start":14.435,"end":16.775,"sentiment":"neutral","sentiment_score":0.2071723366777102},{"text":"You know, we help, small IT teams investigate more alerts without hiring more analysis.","start":16.915,"end":22.455,"sentiment":"neutral","sentiment_score":0.06308621700320925},{"text":"And our AI security analysts work twenty four seven while having a human in the loop, Automatically analyze and oh, I I thought you were still in SIGTECH, Adrianne.","start":23.235,"end":38.690002,"sentiment":"neutral","sentiment_score":-0.00032185955808080474},{"text":"Oh, I'm sorry.","start":41.515,"end":42.815,"sentiment":"neutral","sentiment_score":-0.08746446420749028},{"text":"So you mean you're not currently hired to any IT department, Adrian?","start":43.275,"end":47.935,"sentiment":"neutral","sentiment_score":-0.10773210227489471}],"sentiment":"neutral","sentiment_score":0.008777007984463125,"num_words":64,"start":14.435,"end":47.935},{"sentences":[{"text":"Oh, dear.","start":49.915,"end":50.475,"sentiment":"neutral","sentiment_score":-0.08644422143697739},{"text":"I'm sorry, mate.","start":50.475,"end":51.435,"sentiment":"neutral","sentiment_score":-0.15384854873021445},{"text":"I didn't know.","start":51.435,"end":52.415,"sentiment":"neutral","sentiment_score":-0.13878444830576578},{"text":"Yeah.","start":52.555,"end":52.875,"sentiment":"neutral","sentiment_score":-0.05428474023938179},{"text":"I'm just want to update our information.","start":52.875,"end":54.975,"sentiment":"neutral","sentiment_score":-0.036587358585425785}],"sentiment":"neutral","sentiment_score":-0.08507398026995361,"num_words":16,"start":49.915,"end":54.975},{"sentences":[{"text":"You have a great day, Adrian.","start":56.198936,"end":57.578938,"sentiment":"positive","sentiment_score":0.46942512691020966},{"text":"Take care.","start":59.558937,"end":60.198936,"sentiment":"neutral","sentiment_score":0.30104146897792816},{"text":"Bye.","start":60.198936,"end":60.698936,"sentiment":"neutral","sentiment_score":0.08515162020921707}],"sentiment":"positive","sentiment_score":0.38930947995848125,"num_words":9,"start":56.198936,"end":60.698936}]}}]},{"alternatives":[{"transcript":"Adrian speaking. Hello. How are you doing? Are you are you thinking that I'm still at ZigTech? No. No. I finished off now. No. No. Okay. Thank you so much. Thank you. Bye.","confidence":0.9951172,"words":[{"word":"adrian","start":0.0,"end":0.5,"confidence":0.90283203,"punctuated_word":"Adrian","sentiment":"neutral","sentiment_score":0.012259493581950665},{"word":"speaking","start":0.56,"end":1.06,"confidence":0.9758301,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.01352397259324789},{"word":"hello","start":10.719999,"end":11.12,"confidence":0.7734375,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.266236275434494},{"word":"how","start":11.12,"end":11.28,"confidence":0.99902344,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.3102602958679199},{"word":"are","start":11.28,"end":11.36,"confidence":0.7763672,"punctuated_word":"are","sentiment":"neutral","sentiment_score":0.2673616111278534},{"word":"you","start":11.36,"end":11.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.233368381857872},{"word":"doing","start":11.5199995,"end":12.0199995,"confidence":1.0,"punctuated_word":"doing?","sentiment":"neutral","sentiment_score":0.3039095997810364},{"word":"are","start":29.810001,"end":30.130001,"confidence":0.93603516,"punctuated_word":"Are","sentiment":"neutral","sentiment_score":0.009064233861863611},{"word":"you","start":30.130001,"end":30.61,"confidence":0.97509766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0007150322198867798},{"word":"are","start":30.61,"end":30.85,"confidence":0.99609375,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.012386944144964218},{"word":"you","start":30.85,"end":31.33,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.009349551051855087},{"word":"thinking","start":31.33,"end":31.73,"confidence":0.99902344,"punctuated_word":"thinking","sentiment":"neutral","sentiment_score":-0.013851646333932877},{"word":"that","start":31.73,"end":31.970001,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.00930735282599926},{"word":"i'm","start":31.970001,"end":32.13,"confidence":0.9995117,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.005239218473434448},{"word":"still","start":32.13,"end":32.37,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.01784384250640869},{"word":"at","start":32.37,"end":32.53,"confidence":0.9951172,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.011903243139386175},{"word":"zigtech","start":32.53,"end":33.03,"confidence":0.47787476,"punctuated_word":"ZigTech?","sentiment":"neutral","sentiment_score":0.002928015775978565},{"word":"no","start":38.29,"end":38.61,"confidence":0.9975586,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.16942289471626282},{"word":"no","start":38.61,"end":38.85,"confidence":0.99609375,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2084145545959473},{"word":"i","start":38.85,"end":39.010002,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18435339629650116},{"word":"finished","start":39.010002,"end":39.489998,"confidence":0.6621094,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.17232510447502136},{"word":"off","start":39.489998,"end":39.73,"confidence":0.9921875,"punctuated_word":"off","sentiment":"neutral","sentiment_score":-0.12125879526138306},{"word":"now","start":39.73,"end":40.23,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.17271170020103457},{"word":"no","start":48.015,"end":48.415,"confidence":0.97753906,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.14489680528640747},{"word":"no","start":48.415,"end":48.915,"confidence":0.9680176,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12235595285892488},{"word":"okay","start":55.80894,"end":56.12894,"confidence":0.89941406,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.1149529665708542},{"word":"thank","start":56.12894,"end":56.28894,"confidence":0.98828125,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4079687595367432},{"word":"you","start":56.28894,"end":56.60894,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4945555627346039},{"word":"so","start":56.60894,"end":56.848938,"confidence":0.95947266,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.5574149489402771},{"word":"much","start":56.848938,"end":57.348938,"confidence":0.9284668,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.46240460872650146},{"word":"thank","start":57.80894,"end":58.12894,"confidence":0.86035156,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.37579503655433655},{"word":"you","start":58.12894,"end":58.62894,"confidence":1.0,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.34952211380004883},{"word":"bye","start":58.68894,"end":59.18894,"confidence":0.9951172,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.2654348611831665}],"paragraphs":{"transcript":"\nAdrian speaking. Hello. How are you doing? Are you are you thinking that I'm still at ZigTech? No.\n\nNo. I finished off now. No. No. Okay.\n\nThank you so much. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Adrian speaking.","start":0.0,"end":1.06,"sentiment":"neutral","sentiment_score":0.012891733087599277},{"text":"Hello.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.266236275434494},{"text":"How are you doing?","start":11.12,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2787249721586704},{"text":"Are you are you thinking that I'm still at ZigTech?","start":29.810001,"end":33.03,"sentiment":"neutral","sentiment_score":-0.006860458105802536},{"text":"No.","start":38.29,"end":38.61,"sentiment":"neutral","sentiment_score":-0.16942289471626282}],"sentiment":"neutral","sentiment_score":0.0649384530261159,"num_words":18,"start":0.0,"end":38.61},{"sentences":[{"text":"No.","start":38.61,"end":38.85,"sentiment":"neutral","sentiment_score":-0.2084145545959473},{"text":"I finished off now.","start":38.85,"end":40.23,"sentiment":"neutral","sentiment_score":-0.16266224905848503},{"text":"No.","start":48.015,"end":48.415,"sentiment":"neutral","sentiment_score":-0.14489680528640747},{"text":"No.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":-0.12235595285892488},{"text":"Okay.","start":55.80894,"end":56.12894,"sentiment":"neutral","sentiment_score":0.1149529665708542}],"sentiment":"neutral","sentiment_score":-0.1264204178005457,"num_words":8,"start":38.61,"end":56.12894},{"sentences":[{"text":"Thank you so much.","start":56.12894,"end":57.348938,"sentiment":"positive","sentiment_score":0.4805859699845314},{"text":"Thank you.","start":57.80894,"end":58.62894,"sentiment":"positive","sentiment_score":0.3626585751771927},{"text":"Bye.","start":58.68894,"end":59.18894,"sentiment":"neutral","sentiment_score":0.2654348611831665}],"sentiment":"positive","sentiment_score":0.41615655592509676,"num_words":7,"start":56.12894,"end":59.18894}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Adrian speaking.\n\nChannel 0: Oh, hi. This is Andrew from Vigilance AI. Hi, Adrian. A good day to you?\n\nChannel 1: Hello. How are you doing?\n\nChannel 0: I'm doing fine, Adrian. And, just a really quick one. You know, we help, small IT teams investigate more alerts without hiring more analysis. And our AI security analysts work twenty four seven while having a human in the loop, Automatically\n\nChannel 1: Are\n\nChannel 0: analyze\n\nChannel 1: you\n\nChannel 0: and\n\nChannel 1: are you thinking that I'm still at ZigTech?\n\nChannel 0: oh, I I thought you were still in SIGTECH, Adrianne.\n\nChannel 1: No. No. I finished off now.\n\nChannel 0: Oh, I'm sorry. So you mean you're not currently hired to any IT department, Adrian?\n\nChannel 1: No. No.\n\nChannel 0: Oh, dear. I'm sorry, mate. I didn't know. Yeah. I'm just want to update our information.\n\nChannel 1: Okay. Thank\n\nChannel 0: You\n\nChannel 1: you\n\nChannel 0: have a great\n\nChannel 1: so\n\nChannel 0: day,\n\nChannel 1: much.\n\nChannel 0: Adrian.\n\nChannel 1: Thank you. Bye.\n\nChannel 0: Take care. Bye.","paragraphs":[{"sentences":[{"text":"Adrian speaking.","start":0.0,"end":1.06,"sentiment":"neutral","sentiment_score":0.012891733087599277}],"sentiment":"neutral","sentiment_score":0.012891733087599277,"channel":1,"num_words":2,"start":0.0,"end":1.06},{"sentences":[{"text":"Oh, hi.","start":4.3199997,"end":5.04,"sentiment":"neutral","sentiment_score":0.07466202601790428},{"text":"This is Andrew from Vigilance AI.","start":5.2799997,"end":7.54,"sentiment":"neutral","sentiment_score":0.0930035412311554},{"text":"Hi, Adrian.","start":8.48,"end":9.28,"sentiment":"neutral","sentiment_score":0.32856614887714386},{"text":"A good day to you?","start":9.28,"end":10.5,"sentiment":"positive","sentiment_score":0.5517809689044952}],"sentiment":"neutral","sentiment_score":0.274892162779967,"channel":0,"num_words":15,"start":4.3199997,"end":10.5},{"sentences":[{"text":"Hello.","start":10.719999,"end":11.12,"sentiment":"neutral","sentiment_score":0.266236275434494},{"text":"How are you doing?","start":11.12,"end":12.0199995,"sentiment":"neutral","sentiment_score":0.2787249721586704}],"sentiment":"neutral","sentiment_score":0.27622723281383516,"channel":1,"num_words":5,"start":10.719999,"end":12.0199995},{"sentences":[{"text":"I'm doing fine, Adrian.","start":12.995,"end":14.375,"sentiment":"positive","sentiment_score":0.5378308296203613},{"text":"And, just a really quick one.","start":14.435,"end":16.775,"sentiment":"neutral","sentiment_score":0.2071723366777102},{"text":"You know, we help, small IT teams investigate more alerts without hiring more analysis.","start":16.915,"end":22.455,"sentiment":"neutral","sentiment_score":0.06308621700320925},{"text":"And our AI security analysts work twenty four seven while having a human in the loop, Automatically","start":23.235,"end":29.57,"sentiment":"neutral","sentiment_score":0.04148444500477875}],"sentiment":"neutral","sentiment_score":0.12153170589448475,"channel":0,"num_words":41,"start":12.995,"end":29.57},{"sentences":[{"text":"Are","start":29.810001,"end":30.130001,"sentiment":"neutral","sentiment_score":0.009064233861863611}],"sentiment":"neutral","sentiment_score":0.009064233861863611,"channel":1,"num_words":1,"start":29.810001,"end":30.130001},{"sentences":[{"text":"analyze","start":29.95,"end":30.43,"sentiment":"neutral","sentiment_score":0.006727676838636398}],"sentiment":"neutral","sentiment_score":0.006727676838636398,"channel":0,"num_words":1,"start":29.95,"end":30.43},{"sentences":[{"text":"you","start":30.130001,"end":30.61,"sentiment":"neutral","sentiment_score":-0.0007150322198867798}],"sentiment":"neutral","sentiment_score":-0.0007150322198867798,"channel":1,"num_words":1,"start":30.130001,"end":30.61},{"sentences":[{"text":"and","start":30.43,"end":30.59,"sentiment":"neutral","sentiment_score":-0.005676111206412315}],"sentiment":"neutral","sentiment_score":-0.005676111206412315,"channel":0,"num_words":1,"start":30.43,"end":30.59},{"sentences":[{"text":"are you thinking that I'm still at ZigTech?","start":30.61,"end":33.03,"sentiment":"neutral","sentiment_score":-0.009619222837500274}],"sentiment":"neutral","sentiment_score":-0.009619222837500274,"channel":1,"num_words":8,"start":30.61,"end":33.03},{"sentences":[{"text":"oh, I I thought you were still in SIGTECH, Adrianne.","start":34.59,"end":38.690002,"sentiment":"neutral","sentiment_score":-0.07156210578978062}],"sentiment":"neutral","sentiment_score":-0.07156210578978062,"channel":0,"num_words":10,"start":34.59,"end":38.690002},{"sentences":[{"text":"No.","start":38.29,"end":38.61,"sentiment":"neutral","sentiment_score":-0.16942289471626282},{"text":"No.","start":38.61,"end":38.85,"sentiment":"neutral","sentiment_score":-0.2084145545959473},{"text":"I finished off now.","start":38.85,"end":40.23,"sentiment":"neutral","sentiment_score":-0.16266224905848503}],"sentiment":"neutral","sentiment_score":-0.17141440759102503,"channel":1,"num_words":6,"start":38.29,"end":40.23},{"sentences":[{"text":"Oh, I'm sorry.","start":41.515,"end":42.815,"sentiment":"neutral","sentiment_score":-0.08746446420749028},{"text":"So you mean you're not currently hired to any IT department, Adrian?","start":43.275,"end":47.935,"sentiment":"neutral","sentiment_score":-0.10773210227489471}],"sentiment":"neutral","sentiment_score":-0.10367857466141382,"channel":0,"num_words":15,"start":41.515,"end":47.935},{"sentences":[{"text":"No.","start":48.015,"end":48.415,"sentiment":"neutral","sentiment_score":-0.14489680528640747},{"text":"No.","start":48.415,"end":48.915,"sentiment":"neutral","sentiment_score":-0.12235595285892488}],"sentiment":"neutral","sentiment_score":-0.13362637907266617,"channel":1,"num_words":2,"start":48.015,"end":48.915},{"sentences":[{"text":"Oh, dear.","start":49.915,"end":50.475,"sentiment":"neutral","sentiment_score":-0.08644422143697739},{"text":"I'm sorry, mate.","start":50.475,"end":51.435,"sentiment":"neutral","sentiment_score":-0.15384854873021445},{"text":"I didn't know.","start":51.435,"end":52.415,"sentiment":"neutral","sentiment_score":-0.13878444830576578},{"text":"Yeah.","start":52.555,"end":52.875,"sentiment":"neutral","sentiment_score":-0.05428474023938179},{"text":"I'm just want to update our information.","start":52.875,"end":54.975,"sentiment":"neutral","sentiment_score":-0.036587358585425785}],"sentiment":"neutral","sentiment_score":-0.08507398026995361,"channel":0,"num_words":16,"start":49.915,"end":54.975},{"sentences":[{"text":"Okay.","start":55.80894,"end":56.12894,"sentiment":"neutral","sentiment_score":0.1149529665708542},{"text":"Thank","start":56.12894,"end":56.28894,"sentiment":"positive","sentiment_score":0.4079687595367432}],"sentiment":"neutral","sentiment_score":0.26146086305379873,"channel":1,"num_words":2,"start":55.80894,"end":56.28894},{"sentences":[{"text":"You","start":56.198936,"end":56.358936,"sentiment":"positive","sentiment_score":0.408011794090271}],"sentiment":"positive","sentiment_score":0.408011794090271,"channel":0,"num_words":1,"start":56.198936,"end":56.358936},{"sentences":[{"text":"you","start":56.28894,"end":56.60894,"sentiment":"positive","sentiment_score":0.4945555627346039}],"sentiment":"positive","sentiment_score":0.4945555627346039,"channel":1,"num_words":1,"start":56.28894,"end":56.60894},{"sentences":[{"text":"have a great","start":56.358936,"end":56.838936,"sentiment":"positive","sentiment_score":0.5363322297732035}],"sentiment":"positive","sentiment_score":0.5363322297732035,"channel":0,"num_words":3,"start":56.358936,"end":56.838936},{"sentences":[{"text":"so","start":56.60894,"end":56.848938,"sentiment":"positive","sentiment_score":0.5574149489402771}],"sentiment":"positive","sentiment_score":0.5574149489402771,"channel":1,"num_words":1,"start":56.60894,"end":56.848938},{"sentences":[{"text":"day,","start":56.838936,"end":57.078938,"sentiment":"positive","sentiment_score":0.5803780555725098}],"sentiment":"positive","sentiment_score":0.5803780555725098,"channel":0,"num_words":1,"start":56.838936,"end":57.078938},{"sentences":[{"text":"much.","start":56.848938,"end":57.348938,"sentiment":"positive","sentiment_score":0.46240460872650146}],"sentiment":"positive","sentiment_score":0.46240460872650146,"channel":1,"num_words":1,"start":56.848938,"end":57.348938},{"sentences":[{"text":"Adrian.","start":57.078938,"end":57.578938,"sentiment":"neutral","sentiment_score":0.21916422247886655}],"sentiment":"neutral","sentiment_score":0.21916422247886655,"channel":0,"num_words":1,"start":57.078938,"end":57.578938},{"sentences":[{"text":"Thank you.","start":57.80894,"end":58.62894,"sentiment":"positive","sentiment_score":0.3626585751771927},{"text":"Bye.","start":58.68894,"end":59.18894,"sentiment":"neutral","sentiment_score":0.2654348611831665}],"sentiment":"neutral","sentiment_score":0.3302506705125173,"channel":1,"num_words":3,"start":57.80894,"end":59.18894},{"sentences":[{"text":"Take care.","start":59.558937,"end":60.198936,"sentiment":"neutral","sentiment_score":0.30104146897792816},{"text":"Bye.","start":60.198936,"end":60.698936,"sentiment":"neutral","sentiment_score":0.08515162020921707}],"sentiment":"neutral","sentiment_score":0.22907818605502447,"channel":0,"num_words":3,"start":59.558937,"end":60.698936}]},"summary":{"result":"success","short":"An agent fromGenerationance AI called Adrian to ask if he is still working atholder Tech Company. Adrian says he finished off and is not currently hired to any IT department. The agent apologizes and updates their information."},"intents":{"segments":[{"text":"I'm just want to update our information. Okay.","start_word":117,"end_word":124,"intents":[{"intent":"Update information","confidence_score":0.9017957}]}]},"sentiments":{"segments":[{"text":"Adrian speaking. Oh, hi. This is Andrew from Vigilance AI. Hi, Adrian.","start_word":0,"end_word":11,"sentiment":"neutral","sentiment_score":0.12664850056171417},{"text":"A good day to you?","start_word":12,"end_word":16,"sentiment":"positive","sentiment_score":0.5414099097251892},{"text":"Hello. How are you doing?","start_word":17,"end_word":21,"sentiment":"neutral","sentiment_score":0.2787545621395111},{"text":"I'm doing fine, Adrian.","start_word":22,"end_word":25,"sentiment":"positive","sentiment_score":0.536443829536438},{"text":"And, just a really quick one. You know, we help, small IT teams investigate more alerts without hiring more analysis. And our AI security analysts work twenty four seven while having a human in the loop, Automatically Are analyze you and are you thinking that I'm still at ZigTech? oh, I I thought you were still in SIGTECH, Adrianne. No. No. I finished off now. Oh, I'm sorry. So you mean you're not currently hired to any IT department, Adrian? No. No. Oh, dear. I'm sorry, mate. I didn't know. Yeah. I'm just want to update our information. Okay.","start_word":26,"end_word":124,"sentiment":"neutral","sentiment_score":-0.029601536691188812},{"text":"Thank You you have a great so day, much.","start_word":125,"end_word":133,"sentiment":"positive","sentiment_score":0.507941484451294},{"text":"Adrian.","start_word":134,"end_word":134,"sentiment":"neutral","sentiment_score":0.21916422247886655},{"text":"Thank you.","start_word":135,"end_word":136,"sentiment":"positive","sentiment_score":0.3582797944545746},{"text":"Bye. Take care. Bye.","start_word":137,"end_word":140,"sentiment":"neutral","sentiment_score":0.2236345410346985}],"average":{"sentiment":"neutral","sentiment_score":0.07878718244920083}}}}