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And, yes, there is a problem. Not with the phone itself, but the phone connects into the system via the the Wi Fi, and the Wi Fi signal is essentially nonexistent. So that's why there's a problem. I know why the Wi Fi signal is nonexistent because the points outside the room, one of them wasn't working, which now is, but it hasn't affected the phone. And the other one, which is closer, still isn't working. So leave it with me. I've got the maintenance team to go and see if we can fix that quickly, and I should find out this afternoon. But my honest thinking there is they won't be able to, and I may need to order a new access point, which is gonna take a week or so. So I just wanted to touch base and let you know Yeah. Look. I've only just found out about it. The right. And and, look, in all honesty, unless we fix the connection, it's not gonna make any difference what we do with the phone. It won't won't help. So I will once we get it done, I'll I'll let you know. I do. But in in in looking at the at the Wi Fi signal strength, it won't make any difference. That that's definitely the problem. So look, it it's landed with me. I I don't think there's a quick fix, but I'll keep you up to speed. Well, well, essentially, that's that's what we have. The we have access points all over the building, and the one access point that is plugged into the power supply has no power. Yep. I will. Absolutely. Yep. Yep. All good. Leave it with me, and I'll let you know. Thanks, Trevor. 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Is that Trevor? Trevor, it's Mike at, Cooler Bar. How are you going? Good.\n\nThank you. Trevor, I'm just giving you a call about mom's phone. So I have gone to have a look at it. And, yes, there is a problem. Not with the phone itself, but the phone connects into the system via the the Wi Fi, and the Wi Fi signal is essentially nonexistent.\n\nSo that's why there's a problem. I know why the Wi Fi signal is nonexistent because the points outside the room, one of them wasn't working, which now is, but it hasn't affected the phone. And the other one, which is closer, still isn't working. So leave it with me. I've got the maintenance team to go and see if we can fix that quickly, and I should find out this afternoon.\n\nBut my honest thinking there is they won't be able to, and I may need to order a new access point, which is gonna take a week or so. So I just wanted to touch base and let you know Yeah. Look. I've only just found out about it. The right.\n\nAnd and, look, in all honesty, unless we fix the connection, it's not gonna make any difference what we do with the phone. It won't won't help. So I will once we get it done, I'll I'll let you know. I do. But in in in looking at the at the Wi Fi signal strength, it won't make any difference.\n\nThat that's definitely the problem. So look, it it's landed with me. I I don't think there's a quick fix, but I'll keep you up to speed. Well, well, essentially, that's that's what we have. The we have access points all over the building, and the one access point that is plugged into the power supply has no power.\n\nYep. I will. Absolutely. Yep. Yep.\n\nAll good. Leave it with me, and I'll let you know. Thanks, Trevor. 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have a look at it.","start":16.025,"end":19.225,"sentiment":"neutral","sentiment_score":0.004623985663056373},{"text":"And, yes, there is a problem.","start":19.225,"end":21.245,"sentiment":"neutral","sentiment_score":-0.1326229547460874},{"text":"Not with the phone itself, but the phone connects into the system via the the Wi Fi, and the Wi Fi signal is essentially nonexistent.","start":21.385,"end":32.61,"sentiment":"neutral","sentiment_score":-0.1870363846421242}],"sentiment":"neutral","sentiment_score":-0.06178950771408261,"num_words":53,"start":9.76,"end":32.61},{"sentences":[{"text":"So that's why there's a problem.","start":32.91,"end":34.29,"sentiment":"neutral","sentiment_score":-0.23591142147779465},{"text":"I know why the Wi Fi signal is nonexistent because the points outside the room, one of them wasn't working, which now is, but it hasn't affected the phone.","start":34.67,"end":44.795002,"sentiment":"neutral","sentiment_score":-0.20958137178215488},{"text":"And the other one, which is closer, still isn't working.","start":44.855003,"end":47.915,"sentiment":"neutral","sentiment_score":-0.27541199028491975},{"text":"So leave it with me.","start":48.455,"end":49.975002,"sentiment":"neutral","sentiment_score":-0.186733740568161},{"text":"I've got the maintenance team to go and see if we can fix that quickly, and I should find out this afternoon.","start":49.975002,"end":55.995003,"sentiment":"neutral","sentiment_score":-0.07364049613137137}],"sentiment":"neutral","sentiment_score":-0.177794553210131,"num_words":72,"start":32.91,"end":55.995003},{"sentences":[{"text":"But my honest thinking there is they won't be able to, and I may need to order a new access point, which is gonna take a week or so.","start":56.135002,"end":65.84,"sentiment":"neutral","sentiment_score":-0.19603216082885347},{"text":"So I just wanted to touch base and let you know 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that's that's what we have.","start":145.73999,"end":149.2,"sentiment":"neutral","sentiment_score":-0.020535402465611696},{"text":"The we have access points all over the building, and the one access point that is plugged into the power supply has no power.","start":149.42,"end":155.92,"sentiment":"neutral","sentiment_score":-0.0011586932620654504}],"sentiment":"neutral","sentiment_score":-0.022181238584472972,"num_words":59,"start":126.575,"end":155.92},{"sentences":[{"text":"Yep.","start":159.955,"end":160.275,"sentiment":"neutral","sentiment_score":0.08458438515663147},{"text":"I 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Trevor.","start":173.90088,"end":174.70088,"sentiment":"positive","sentiment_score":0.7413758933544159},{"text":"Bye.","start":174.70088,"end":175.20088,"sentiment":"positive","sentiment_score":0.532534122467041}],"sentiment":"positive","sentiment_score":0.3647833541035652,"num_words":14,"start":170.30087,"end":175.20088}]}}]},{"alternatives":[{"transcript":"Hello? Speaking. Not bad, mate. Yourself? Yep. Alright. Okay. Alright. Right. Yep. Okay. Yeah. No. That's good because it's been going on for quite a while in a bike. You know? And oh, okay. Yeah. No. It's been going on for months. So yeah. Alrighty. Because I'm having to go in there, like, you know, like, I go regularly to see mom. And then sometimes when I ring her, it says, oh, the person at this, you know, phone is, you know, or this number is not whatever it is. And then if I talk to her, it's very broken. And then I've gotta tell her that she can hear me sometimes. And I'll say, look. Can you unplug the black power lead off the back of the phone, which we sort of do for every few days to reset the phone again. You know what I mean? Yeah. Yeah. Yeah. No. I understand. Yeah. Okay. Okay. Yeah. Yeah. I thought you might have been out of yeah. That's Wi Fi. I thought you might have put a, you know, like a a booster. You just plug into the, you know, the the the power point or something. You know what I mean? But I'll leave it yeah. Yeah. Yeah. Yeah. Yeah. That's fine. I'll look look. I'll leave it with you. And if you can chase it up, mate, that'd be great. You know? Yeah. Because I've got other people ringing me up so I can't get ahold of mom or can't hear her or, you know, vice versa. So no. That'd be good. Thank you, Mike. I appreciate that. No. Thank you so much. Fantastic. 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versa.","start":161.56,"end":167.24,"sentiment":"neutral","sentiment_score":-0.09513067438577612}],"sentiment":"neutral","sentiment_score":0.006332809841910074,"num_words":43,"start":156.43501,"end":167.24},{"sentences":[{"text":"So no.","start":167.24,"end":168.04001,"sentiment":"neutral","sentiment_score":-0.07527618482708931},{"text":"That'd be good.","start":168.04001,"end":168.52,"sentiment":"neutral","sentiment_score":0.02768177290757497},{"text":"Thank you, Mike.","start":168.52,"end":168.91,"sentiment":"positive","sentiment_score":0.5032544632752737},{"text":"I appreciate that.","start":168.91,"end":170.06094,"sentiment":"positive","sentiment_score":0.5729889472325643},{"text":"No.","start":172.54094,"end":172.70094,"sentiment":"neutral","sentiment_score":-0.20181968808174133}],"sentiment":"neutral","sentiment_score":0.24661695770919323,"num_words":12,"start":167.24,"end":172.70094},{"sentences":[{"text":"Thank you so much.","start":172.70094,"end":173.76094,"sentiment":"positive","sentiment_score":0.5461981743574142},{"text":"Fantastic.","start":174.86095,"end":175.36095,"sentiment":"positive","sentiment_score":0.8312779068946838},{"text":"Thank you.","start":176.06094,"end":176.72095,"sentiment":"positive","sentiment_score":0.3635123781859875}],"sentiment":"positive","sentiment_score":0.5347279086709023,"num_words":7,"start":172.70094,"end":176.72095}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hi. Is that Trevor?\n\nChannel 1: Speaking.\n\nChannel 0: Trevor, it's Mike at, Cooler Bar. How are you going?\n\nChannel 1: Not bad, mate. Yourself?\n\nChannel 0: Good. Thank you. Trevor, I'm just giving you a call about mom's phone.\n\nChannel 1: Yep.\n\nChannel 0: So I have gone to have a look at it. And, yes, there is a problem. Not with the phone itself, but the phone connects into the system\n\nChannel 1: Alright.\n\nChannel 0: via the the Wi Fi, and\n\nChannel 1: Okay.\n\nChannel 0: the Wi Fi signal is essentially nonexistent. So that's why there's a problem. I know why the Wi Fi signal is nonexistent because the points outside the room, one of them wasn't working, which now is, but it\n\nChannel 1: Alright.\n\nChannel 0: hasn't affected the phone. And the other one, which is closer, still isn't working. So leave it with me. I've got the maintenance team to go and see if we can fix that quickly, and I\n\nChannel 1: Right.\n\nChannel 0: should\n\nChannel 1: Yep.\n\nChannel 0: find out this afternoon. But my honest thinking there is they won't be able to, and I may need to order a new access point, which is gonna take a week or so. So I just wanted\n\nChannel 1: Okay.\n\nChannel 0: to touch base and let\n\nChannel 1: Yeah.\n\nChannel 0: you know\n\nChannel 1: No. That's good because it's been going on for quite a while in a bike. You know?\n\nChannel 0: Yeah. Look. I've only just found out about it.\n\nChannel 1: And oh, okay. Yeah. No. It's\n\nChannel 0: The\n\nChannel 1: been going on for months.\n\nChannel 0: right. And and, look,\n\nChannel 1: So\n\nChannel 0: in all honesty, unless we fix the connection, it's not gonna make any difference what we do with the phone. It won't won't help. So\n\nChannel 1: yeah.\n\nChannel 0: I will once we get it done, I'll I'll let you know.\n\nChannel 1: Alrighty. Because I'm having to go in there, like, you know, like, I go regularly to see mom. And then sometimes when I ring her, it says, oh, the person at this, you know, phone is, you know, or this number is not whatever it is. And then if I talk to her, it's very broken. And then I've gotta tell her that she can hear me sometimes.\n\nAnd I'll say, look. Can you unplug the black power lead off the back of the phone, which we sort of do for every few days to reset the phone again. You know what I mean?\n\nChannel 0: I do. But in in in looking at the at the Wi Fi signal strength,\n\nChannel 1: Yeah.\n\nChannel 0: it won't\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: make any\n\nChannel 1: No.\n\nChannel 0: difference.\n\nChannel 1: I understand. Yeah.\n\nChannel 0: That that's definitely the problem. So\n\nChannel 1: Okay.\n\nChannel 0: look, it it's landed with me. I I don't think there's a quick fix, but I'll keep you up to speed.\n\nChannel 1: Okay. Yeah. Yeah. I thought you might have been out of yeah. That's Wi Fi.\n\nI thought you might have put a, you know, like a a booster. You just plug into the, you know, the the the power point or something. You know what\n\nChannel 0: Well,\n\nChannel 1: I mean?\n\nChannel 0: well,\n\nChannel 1: But\n\nChannel 0: essentially,\n\nChannel 1: I'll leave it\n\nChannel 0: that's that's what we\n\nChannel 1: yeah.\n\nChannel 0: have. The\n\nChannel 1: Yeah.\n\nChannel 0: we have access points all over the building, and the one access point that is plugged into the power supply\n\nChannel 1: Yeah.\n\nChannel 0: has\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: no\n\nChannel 1: That's\n\nChannel 0: power.\n\nChannel 1: fine. I'll look look. I'll leave it with you. And if you can chase it up, mate, that'd be great. You know?\n\nChannel 0: Yep. I will. Absolutely.\n\nChannel 1: Yeah. Because I've got other people ringing me up so I can't get ahold of mom or can't\n\nChannel 0: Yep.\n\nChannel 1: hear her or, you know, vice versa. So no. That'd be good.\n\nChannel 0: Yep.\n\nChannel 1: Thank you, Mike. I appreciate that.\n\nChannel 0: All good. Leave it with me, and I'll let you know.\n\nChannel 1: No. Thank you so much.\n\nChannel 0: Thanks, Trevor. Bye.\n\nChannel 1: Fantastic. Thank you.","paragraphs":[{"sentences":[{"text":"Hello?","start":0.64,"end":1.14,"sentiment":"neutral","sentiment_score":0.022549062967300415}],"sentiment":"neutral","sentiment_score":0.022549062967300415,"channel":1,"num_words":1,"start":0.64,"end":1.14},{"sentences":[{"text":"Hi.","start":2.0,"end":2.24,"sentiment":"neutral","sentiment_score":0.0459161177277565},{"text":"Is that Trevor?","start":2.24,"end":3.06,"sentiment":"neutral","sentiment_score":0.04331320275863012}],"sentiment":"neutral","sentiment_score":0.04396393150091171,"channel":0,"num_words":4,"start":2.0,"end":3.06},{"sentences":[{"text":"Speaking.","start":3.52,"end":4.02,"sentiment":"neutral","sentiment_score":0.043405547738075256}],"sentiment":"neutral","sentiment_score":0.043405547738075256,"channel":1,"num_words":1,"start":3.52,"end":4.02},{"sentences":[{"text":"Trevor, it's Mike at, Cooler Bar.","start":4.4,"end":6.3199997,"sentiment":"neutral","sentiment_score":0.13588879133264223},{"text":"How are you going?","start":6.3199997,"end":7.14,"sentiment":"neutral","sentiment_score":0.23104098439216614}],"sentiment":"neutral","sentiment_score":0.1739496685564518,"channel":0,"num_words":10,"start":4.4,"end":7.14},{"sentences":[{"text":"Not bad, mate.","start":7.2,"end":8.08,"sentiment":"positive","sentiment_score":0.37296366691589355},{"text":"Yourself?","start":8.08,"end":8.58,"sentiment":"neutral","sentiment_score":0.23900407552719116}],"sentiment":"positive","sentiment_score":0.33947376906871796,"channel":1,"num_words":4,"start":7.2,"end":8.58},{"sentences":[{"text":"Good.","start":9.44,"end":9.76,"sentiment":"positive","sentiment_score":0.6524207592010498},{"text":"Thank you.","start":9.76,"end":10.5,"sentiment":"positive","sentiment_score":0.6551239490509033},{"text":"Trevor, I'm just giving you a call about mom's 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which is closer, still isn't working.","start":44.855003,"end":47.915,"sentiment":"neutral","sentiment_score":-0.27541199028491975},{"text":"So leave it with me.","start":48.455,"end":49.975002,"sentiment":"neutral","sentiment_score":-0.186733740568161},{"text":"I've got the maintenance team to go and see if we can fix that quickly, and 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The phone connects to the Wi Fi system and the point outside the room is not working. Mike is concerned about the phone's connection to the system and the potential for damage to the phone. Mike plans to inform Trevor and keep him up to speed."},"intents":{"segments":[{"text":"Not with the phone itself, but the phone connects into the system Alright.","start_word":50,"end_word":62,"intents":[{"intent":"Fix phone connection","confidence_score":0.6497955}]},{"text":"Because I've got other people ringing me up so I can't get ahold of mom or can't Yep. hear her or, you know, vice versa. So no.","start_word":550,"end_word":576,"intents":[{"intent":"Change contact points and communicate with mom","confidence_score":3.167551e-13}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Is that Trevor? Speaking. Trevor, it's Mike at, Cooler Bar. How are you going?","start_word":0,"end_word":15,"sentiment":"neutral","sentiment_score":0.11348514258861542},{"text":"Not bad, mate.","start_word":16,"end_word":18,"sentiment":"positive","sentiment_score":0.35809534788131714},{"text":"Yourself?","start_word":19,"end_word":19,"sentiment":"neutral","sentiment_score":0.23900407552719116},{"text":"Good. Thank you.","start_word":20,"end_word":22,"sentiment":"positive","sentiment_score":0.6408166289329529},{"text":"Trevor, I'm just giving you a call about mom's phone. Yep. So I have gone to have a look at it. And, yes, there is a problem. Not with the phone itself, but the phone connects into the system Alright. via the the Wi Fi, and Okay.","start_word":23,"end_word":69,"sentiment":"neutral","sentiment_score":-0.03398285061120987},{"text":"the Wi Fi signal is essentially nonexistent.","start_word":70,"end_word":76,"sentiment":"negative","sentiment_score":-0.37390440702438354},{"text":"So that's why there's a problem. I know why the Wi Fi signal is nonexistent because the points outside the room, one of them wasn't working, which now is, but it Alright. hasn't affected the phone. And the other one, which is closer, still isn't working. So leave it with me. I've got the maintenance team to go and see if we can fix that quickly, and I Right. should Yep. find out this afternoon. But my honest thinking there is they won't be able to, and I may need to order a new access point, which is gonna take a week or so. So I just wanted Okay. to touch base and let Yeah. you know No. That's good because it's been going on for quite a while in a bike. You know? Yeah. Look. I've only just found out about it. And oh, okay. Yeah. No. It's The been going on for months. right. And and, look, So in all honesty, unless we fix the connection, it's not gonna make any difference what we do with the phone.","start_word":77,"end_word":256,"sentiment":"neutral","sentiment_score":-0.14340022206306458},{"text":"It won't won't help.","start_word":257,"end_word":260,"sentiment":"negative","sentiment_score":-0.3913433849811554},{"text":"So yeah. I will once we get it done, I'll I'll let you know. Alrighty. Because I'm having to go in there, like, you know, like, I go regularly to see mom. And then sometimes when I ring her, it says, oh, the person at this, you know, phone is, you know, or this number is not whatever it is. And then if I talk to her, it's very broken. And then I've gotta tell her that she can hear me sometimes. And I'll say, look. Can you unplug the black power lead off the back of the phone, which we sort of do for every few days to reset the phone again. You know what I mean? I do. But in in in looking at the at the Wi Fi signal strength, Yeah. it won't Yeah. Yeah. make any No. difference. I understand. Yeah. That that's definitely the problem. So Okay. look, it it's landed with me. I I don't think there's a quick fix, but I'll keep you up to speed. Okay. Yeah. Yeah. I thought you might have been out of yeah. That's Wi Fi. I thought you might have put a, you know, like a a booster. You just plug into the, you know, the the the power point or something. You know what Well, I mean? well, But essentially, I'll leave it that's that's what we yeah. have. The Yeah. we have access points all over the building, and the one access point that is plugged into the power supply Yeah. has Yeah. Yeah. no That's power. fine. I'll look look. I'll leave it with you. And if you can chase it up, mate, that'd be great. You know? Yep. I will. Absolutely. Yeah. Because I've got other people ringing me up so I can't get ahold of mom or can't Yep. hear her or, you know, vice versa. So no. That'd be good. Yep.","start_word":261,"end_word":580,"sentiment":"neutral","sentiment_score":-0.03795581283047795},{"text":"Thank you, Mike. I appreciate that. All good.","start_word":581,"end_word":588,"sentiment":"positive","sentiment_score":0.5220777988433838},{"text":"Leave it with me, and I'll let you know. No.","start_word":589,"end_word":598,"sentiment":"neutral","sentiment_score":0.19745745956897737},{"text":"Thank you so much. Thanks, Trevor. Bye. Fantastic. Thank you.","start_word":599,"end_word":608,"sentiment":"positive","sentiment_score":0.6678971648216248}],"average":{"sentiment":"neutral","sentiment_score":-0.038371160774273015}}}}