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Good afternoon. Thank you so much for calling your cell accounts. How may I help you today? Oh, sorry.\n\nYou cut off. My name is Melissa. How may I help you today? Yeah. Airtel Australia.\n\nMhmm. Okay. One moment, please. One moment. So you're referring to your Indian phone number.\n\nRight? You're referring to your phone number in India. So, technically, we don't support. We are not connected to any other phone number besides with the Australia number. What we do is to provide Internet service here in Australia and a mobile plan services.\n\nAbout your issue, your phone number in India, you still needs to contact your local network, which is Airtel India. We are separate one. 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Good afternoon to you. Sorry I missed your name. Hi, Melissa. Now my first thing is I've been trying to get in touch with the I hope I've dialed the right number. Is it for Airtel customers? Okay. I I know you are based in India, but I just wanted to check something. I'm in Melbourne, and I have lot of I just went into the site. There are thousands and thousands of people complaining, and I have a similar complaint that I don't use Airtel. I'm using Airtel only when I'm in India, and I'm a postpaid postpaid customer. And I have taken out the SIM from my phone, and still they are charging me for Internet charges. I mean, it is fictitious. It's almost like a scam. I don't want to send a email to LinkedIn and to contact the CEO and shame this company. Sorry? Yes. Yes. Okay. Alright. Okay. Because somebody told me somebody told me that you guys help out. 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Good afternoon to you. Sorry I missed your name. Hi, Melissa. Now my first thing is I've been trying to get in touch with the I hope I've dialed the right number.\n\nIs it for Airtel customers? Okay. I I know you are based in India, but I just wanted to check something. I'm in Melbourne, and I have lot of I just went into the site. There are thousands and thousands of people complaining, and I have a similar complaint that I don't use Airtel.\n\nI'm using Airtel only when I'm in India, and I'm a postpaid postpaid customer. And I have taken out the SIM from my phone, and still they are charging me for Internet charges. I mean, it is fictitious. It's almost like a scam. I don't want to send a email to LinkedIn and to contact the CEO and shame this company.\n\nSorry? Yes. Yes. Okay. Alright.\n\nOkay. Because somebody told me somebody told me that you guys help out. Okay.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.16,"sentiment":"neutral","sentiment_score":0.07862275838851929},{"text":"Good afternoon to you.","start":6.16,"end":7.2999997,"sentiment":"neutral","sentiment_score":0.12612076848745346},{"text":"Sorry I missed your name.","start":7.3599997,"end":8.74,"sentiment":"neutral","sentiment_score":-0.04441607557237148},{"text":"Hi, Melissa.","start":15.585,"end":16.325,"sentiment":"neutral","sentiment_score":0.012667190283536913},{"text":"Now my first thing is I've been trying to get in touch with the I hope I've dialed the right number.","start":17.985,"end":23.185,"sentiment":"neutral","sentiment_score":0.012190809517744042}],"sentiment":"neutral","sentiment_score":0.0194656616641265,"num_words":33,"start":5.92,"end":23.185},{"sentences":[{"text":"Is it for Airtel customers?","start":23.185,"end":25.525,"sentiment":"neutral","sentiment_score":0.0021393335424363612},{"text":"Okay.","start":29.505001,"end":30.005001,"sentiment":"neutral","sentiment_score":-0.01203436218202114},{"text":"I I know you are based in India, but I just wanted to check something.","start":30.42,"end":34.28,"sentiment":"neutral","sentiment_score":-0.03058925879498323},{"text":"I'm in Melbourne, and I have lot of I just went into the site.","start":35.94,"end":40.42,"sentiment":"neutral","sentiment_score":-0.10023655981889792},{"text":"There are thousands and thousands of people complaining, and I have a similar complaint that I don't use Airtel.","start":40.42,"end":47.935,"sentiment":"neutral","sentiment_score":-0.23980874450583206}],"sentiment":"neutral","sentiment_score":-0.11888619554574015,"num_words":54,"start":23.185,"end":47.935},{"sentences":[{"text":"I'm using Airtel only when I'm in India, and I'm a postpaid postpaid customer.","start":49.355003,"end":55.775,"sentiment":"neutral","sentiment_score":-0.14538382525954927},{"text":"And I have taken out the SIM from my phone, and still they are charging me for Internet charges.","start":56.875,"end":64.18,"sentiment":"negative","sentiment_score":-0.4778342403863606},{"text":"I mean, it is fictitious.","start":64.799995,"end":66.02,"sentiment":"negative","sentiment_score":-0.7997901797294616},{"text":"It's almost like a scam.","start":66.159996,"end":67.86,"sentiment":"negative","sentiment_score":-0.7366032719612121},{"text":"I don't want to send a email to LinkedIn and to contact the CEO and shame this company.","start":68.0,"end":73.505,"sentiment":"negative","sentiment_score":-0.5132452580663893}],"sentiment":"negative","sentiment_score":-0.4595837053216872,"num_words":61,"start":49.355003,"end":73.505},{"sentences":[{"text":"Sorry?","start":78.604996,"end":79.104996,"sentiment":"neutral","sentiment_score":-0.04851919040083885},{"text":"Yes.","start":81.564995,"end":82.064995,"sentiment":"neutral","sentiment_score":-0.030373621731996536},{"text":"Yes.","start":83.165,"end":83.665,"sentiment":"neutral","sentiment_score":-0.07199863344430923},{"text":"Okay.","start":103.195,"end":103.695,"sentiment":"neutral","sentiment_score":-0.07091987133026123},{"text":"Alright.","start":104.155,"end":104.655,"sentiment":"neutral","sentiment_score":-0.04550313949584961}],"sentiment":"neutral","sentiment_score":-0.05346289128065109,"num_words":5,"start":78.604996,"end":104.655},{"sentences":[{"text":"Okay.","start":105.674995,"end":105.994995,"sentiment":"neutral","sentiment_score":-0.06075644865632057},{"text":"Because somebody told me somebody told me that you guys help out.","start":105.994995,"end":110.174995,"sentiment":"neutral","sentiment_score":-0.13503439351916313},{"text":"Okay.","start":110.954994,"end":111.454994,"sentiment":"neutral","sentiment_score":-0.10267280042171478}],"sentiment":"neutral","sentiment_score":-0.12741728366485663,"num_words":14,"start":105.674995,"end":111.454994}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi. Good afternoon. Thank you so much for calling your cell accounts. How may I help you today?\n\nChannel 1: Hi. Good afternoon to you. Sorry I missed your name.\n\nChannel 0: Oh, sorry. You cut off. My name is Melissa. How may I help you today?\n\nChannel 1: Hi, Melissa. Now my first thing is I've been trying to get in touch with the I hope I've dialed the right number. Is it for Airtel customers?\n\nChannel 0: Yeah. Airtel Australia.\n\nChannel 1: Okay. I I know you are based in India, but I just wanted to check something. I'm in Melbourne, and I have lot of I just went into the site. There are thousands and thousands of people complaining, and I have a similar complaint that I don't use Airtel. I'm using Airtel only when I'm in India, and I'm a postpaid postpaid customer.\n\nAnd\n\nChannel 0: Mhmm. Okay.\n\nChannel 1: I have taken out the SIM from my phone, and still they are charging me for Internet charges. I mean, it is fictitious. It's almost like a scam. I don't want to send a email to\n\nChannel 0: One\n\nChannel 1: LinkedIn\n\nChannel 0: moment,\n\nChannel 1: and to\n\nChannel 0: please.\n\nChannel 1: contact the CEO and\n\nChannel 0: One\n\nChannel 1: shame\n\nChannel 0: moment.\n\nChannel 1: this company.\n\nChannel 0: So you're referring to your Indian phone number. Right?\n\nChannel 1: Sorry?\n\nChannel 0: You're referring to your\n\nChannel 1: Yes.\n\nChannel 0: phone number in India.\n\nChannel 1: Yes.\n\nChannel 0: So, technically, we don't support. We are not connected to any other phone number besides with the Australia number. What we do is to provide Internet service here in Australia and a mobile plan services. About your issue, your phone number in India, you still needs to contact your local\n\nChannel 1: Okay.\n\nChannel 0: network, which\n\nChannel 1: Alright.\n\nChannel 0: is Airtel India.\n\nChannel 1: Okay.\n\nChannel 0: We\n\nChannel 1: Because\n\nChannel 0: are separate\n\nChannel 1: somebody told\n\nChannel 0: one.\n\nChannel 1: me somebody told me that you guys help out.\n\nChannel 0: No.\n\nChannel 1: Okay.\n\nChannel 0: That","paragraphs":[{"sentences":[{"text":"Hi.","start":0.24,"end":0.48,"sentiment":"neutral","sentiment_score":0.17121899127960205},{"text":"Good afternoon.","start":0.48,"end":1.3,"sentiment":"neutral","sentiment_score":0.3199724406003952},{"text":"Thank you so much for calling your cell accounts.","start":1.36,"end":3.52,"sentiment":"positive","sentiment_score":0.6174535420205858},{"text":"How may I help you 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customer is having trouble connecting to Airtel in India and is confused about their situation. The agent explains that they do not support Airtel in India and offers to help. The agent also mentions that Airtel is separate from One LinkedIn and advises the customer to contact their local network in India."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. Good afternoon.","start_word":0,"end_word":2,"sentiment":"neutral","sentiment_score":0.25638633966445923},{"text":"Thank you so much for calling your cell accounts. How may I help you today?","start_word":3,"end_word":17,"sentiment":"positive","sentiment_score":0.5692179203033447},{"text":"Hi. Good afternoon to you. Sorry I missed your name. Oh, sorry. You cut off. My name is Melissa. How may I help you today? Hi, Melissa. Now my first thing is I've been trying to get in touch with the I hope I've dialed the right number. Is it for Airtel customers? Yeah. Airtel Australia. Okay. I I know you are based in India, but I just wanted to check something. I'm in Melbourne, and I have lot of I just went into the site. There are thousands and thousands of people complaining, and I have a similar complaint that I don't use Airtel. I'm using Airtel only when I'm in India, and I'm a postpaid postpaid customer. And Mhmm. Okay.","start_word":18,"end_word":139,"sentiment":"neutral","sentiment_score":-0.06970693171024323},{"text":"I have taken out the SIM from my phone, and still they are charging me for Internet charges. I mean, it is fictitious. It's almost like a scam. I don't want to send a email to One LinkedIn moment, and to please. contact the CEO and One shame moment. this company.","start_word":140,"end_word":190,"sentiment":"negative","sentiment_score":-0.5717806816101074},{"text":"So you're referring to your Indian phone number. Right? Sorry? You're referring to your Yes. phone number in India. Yes. So, technically, we don't support. We are not connected to any other phone number besides with the Australia number. What we do is to provide Internet service here in Australia and a mobile plan services. About your issue, your phone number in India, you still needs to contact your local Okay. network, which Alright. is Airtel India. Okay. We Because are separate somebody told one. me somebody told me that you guys help out. No. Okay. That","start_word":191,"end_word":287,"sentiment":"neutral","sentiment_score":-0.11831483244895936}],"average":{"sentiment":"neutral","sentiment_score":-0.14154203592679962}}}}