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I do apologize for that, but I forgot to tell you. If you could remember, last month, you got a late fee, So we waived that. However, you already included the late fee payment to the amount that you sent via BPAY. Okay? So your original bill last August is only $46.42 without the late fee. And then you got a late fee of $10, so you paid $56.42. However, we waived that. As a courtesy, we've also waived that even though you have not requested. So the $10 late fee has been credited to your the the $10 late fee that was waived off that you already paid, we will we've already credited this to your September invoice. So once you see your invoice with 15% discount, it should be $67.96. However, since you have, like, a $10 extra payment that we did not charge you a late fee, it will be credited. So we will be just processing $57.96 as your payment for September. Okay? That's that's the additional details that I'd like to tell you. This is why I tried to call you back anyway. You're welcome. All good now. Have a good one. Thank you for calling back. 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This is Airtel accounts. How may I help you today? Oh, this is Airtel account. Am I speaking to mister Anacul?\n\nOh, I'm sorry. Yeah, mister Anacol. No. No. No.\n\nI tried to call you back really. I do apologize for that, but I forgot to tell you. If you could remember, last month, you got a late fee, So we waived that. However, you already included the late fee payment to the amount that you sent via BPAY. Okay?\n\nSo your original bill last August is only $46.42 without the late fee. And then you got a late fee of $10, so you paid $56.42. However, we waived that. As a courtesy, we've also waived that even though you have not requested. So the $10 late fee has been credited to your the the $10 late fee that was waived off that you already paid, we will we've already credited this to your September invoice.\n\nSo once you see your invoice with 15% discount, it should be $67.96. However, since you have, like, a $10 extra payment that we did not charge you a late fee, it will be credited. So we will be just processing $57.96 as your payment for September. Okay? That's that's the additional details that I'd like to tell you.\n\nThis is why I tried to call you back anyway. You're welcome. All good now. Have a good one. Thank you for calling back.\n\nBye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.12,"sentiment":"neutral","sentiment_score":0.09495720267295836},{"text":"This is Airtel accounts.","start":1.12,"end":2.48,"sentiment":"neutral","sentiment_score":0.12476694397628307},{"text":"How may I help you today?","start":2.48,"end":3.78,"sentiment":"neutral","sentiment_score":0.22200292348861694},{"text":"Oh, this is Airtel account.","start":7.2799997,"end":8.8,"sentiment":"neutral","sentiment_score":-0.005884446855634451},{"text":"Am I speaking to mister Anacul?","start":8.8,"end":10.9,"sentiment":"neutral","sentiment_score":-0.009442576362440983}],"sentiment":"neutral","sentiment_score":0.0836347648662261,"num_words":22,"start":0.79999995,"end":10.9},{"sentences":[{"text":"Oh, I'm sorry.","start":11.36,"end":12.42,"sentiment":"neutral","sentiment_score":-0.026037393758694332},{"text":"Yeah, mister 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This is Airtel accounts. How may I help you today?\n\nChannel 1: Sorry. Where are you calling from?\n\nChannel 0: Oh, this is Airtel account. Am I speaking to mister Anacul? Oh,\n\nChannel 1: Yeah.\n\nChannel 0: I'm sorry.\n\nChannel 1: Yes. Yes.\n\nChannel 0: Yeah,\n\nChannel 1: In\n\nChannel 0: mister\n\nChannel 1: the absence.\n\nChannel 0: Anacol. No. No. No. I tried to call you back really.\n\nI do\n\nChannel 1: Yes.\n\nChannel 0: apologize for that, but I forgot to tell you. If you could remember, last month, you got a late fee, So we waived that. However, you already included the late fee payment to the amount that you sent via BPAY. Okay? So your original bill last August is only $46.42 without the late fee.\n\nAnd then you\n\nChannel 1: Okay.\n\nChannel 0: got a late fee of $10, so you paid $56.42. However,\n\nChannel 1: Yes.\n\nChannel 0: we waived that. As a courtesy, we've also waived that even though you have not requested. 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bye.","start":105.518936,"end":106.17894,"sentiment":"neutral","sentiment_score":0.19099150598049164}],"sentiment":"neutral","sentiment_score":0.19099150598049164,"channel":0,"num_words":2,"start":105.518936,"end":106.17894},{"sentences":[{"text":"Bye.","start":105.965,"end":106.445,"sentiment":"neutral","sentiment_score":0.12989714741706848},{"text":"Bye bye.","start":106.445,"end":107.185,"sentiment":"neutral","sentiment_score":0.09850415587425232}],"sentiment":"neutral","sentiment_score":0.10896848638852437,"channel":1,"num_words":3,"start":105.965,"end":107.185}]},"summary":{"result":"success","short":"The customer calls Airtel accounts to inquire about a late fee on their bill. The representative informs them that the late fee was already waived and apologizes for the mistake. The customer is informed that they will be credited to their September invoice and is advised to pay $57.96 for the late fee. The call ends with the representative thanking the customer and wishing them a good day."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hi. This is Airtel accounts. How may I help you today? Sorry. Where are you calling from? Oh, this is Airtel account. Am I speaking to mister Anacul? Oh, Yeah. I'm sorry. Yes. Yes. Yeah, In mister the absence. Anacol. No. No. No. I tried to call you back really. I do Yes. apologize for that, but I forgot to tell you. If you could remember, last month, you got a late fee, So we waived that. However, you already included the late fee payment to the amount that you sent via BPAY. Okay? So your original bill last August is only $46.42 without the late fee. And then you Okay. got a late fee of $10, so you paid $56.42. However, Yes. we waived that. As a courtesy, we've also waived that even though you have not requested. So the $10 late Yes. fee has been credited to your the the $10 late fee that was waived off that you already paid, we will we've already credited this to your September invoice. So once you see your invoice with 15% discount, it should be Yes. $67.96. However, since you have, like, a $10 extra payment that we Yes. did not charge you a late fee, it will be credited. So we will be just processing $57.96 as your payment for September. Okay? Yeah.","start_word":0,"end_word":223,"sentiment":"neutral","sentiment_score":0.04579313471913338},{"text":"That's Thank you that's so much.","start_word":224,"end_word":229,"sentiment":"positive","sentiment_score":0.34181585907936096},{"text":"the additional details that I'd like to tell you. This is why I tried to call you back anyway.","start_word":230,"end_word":248,"sentiment":"neutral","sentiment_score":0.03276992589235306},{"text":"Thank you so much. You're welcome. All good now. Have a good one. Thank you Easy for calling Advantage.","start_word":249,"end_word":267,"sentiment":"positive","sentiment_score":0.4948199987411499},{"text":"back.","start_word":268,"end_word":268,"sentiment":"neutral","sentiment_score":0.2976539731025696},{"text":"Thanks.","start_word":269,"end_word":269,"sentiment":"positive","sentiment_score":0.34974348545074463},{"text":"Bye bye. Bye. Bye bye.","start_word":270,"end_word":274,"sentiment":"neutral","sentiment_score":0.14654192328453064}],"average":{"sentiment":"neutral","sentiment_score":0.09044057495739996}}}}