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So what I'm going to do now is email you asking you the results of the speed test. And just reply to that email with the results, and I'll escalate the issue with the network team for them to further check. Yeah. Let me just confirm if we got your email correct here. It's wboulis@gmail.com. W bolis dot at g mail dot com. Okay. Yeah. I'll send an email message to that email shortly, then just reply to that email with the pitch sorry. With the link of the result. Okay. Mhmm. Yeah. The results only so that I can we can have a reference and can escalate it to the network team for them to also see it. Yeah. Or, actually mhmm. Is it possible if you attach the result link, not the screenshot only? Yeah. Okay. Yeah. Okay. Thank you. It's my email from ertholdmoraine@erthold.net. E u. Yeah. Or just wait for my email. Yeah. Yeah. Yeah. Okay. I'll send it shortly. Yeah. You're welcome. 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Good morning. This is Maureen from Airtel tech support. How can I assist you today? Uh-huh.\n\nYes. I'm good. Thanks for asking. How are you? Mhmm.\n\nReboot. Turn off. Turn yeah. Mhmm. Okay.\n\nSo what I'm going to do now is email you asking you the results of the speed test. And just reply to that email with the results, and I'll escalate the issue with the network team for them to further check. Yeah. Let me just confirm if we got your email correct here. It's wboulis@gmail.com.\n\nW bolis dot at g mail dot com. Okay. Yeah. I'll send an email message to that email shortly, then just reply to that email with the pitch sorry. With the link of the result.\n\nOkay. Mhmm. Yeah. The results only so that I can we can have a reference and can escalate it to the network team for them to also see it. Yeah.\n\nOr, actually mhmm. Is it possible if you attach the result link, not the screenshot only? Yeah. Okay. Yeah.\n\nOkay. Thank you. It's my email from ertholdmoraine@erthold.net. E u. Yeah.\n\nOr just wait for my email. Yeah. Yeah. Yeah. Okay.\n\nI'll send it shortly. Yeah. You're welcome. Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.12490899860858916},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.3489576578140259},{"text":"This is Maureen from Airtel tech support.","start":2.0,"end":4.26,"sentiment":"neutral","sentiment_score":0.24903226324490138},{"text":"How can I assist you today?","start":4.64,"end":6.1,"sentiment":"neutral","sentiment_score":0.23055413365364075},{"text":"Uh-huh.","start":6.96,"end":7.46,"sentiment":"neutral","sentiment_score":0.07151390612125397}],"sentiment":"neutral","sentiment_score":0.23652287441141465,"num_words":17,"start":0.71999997,"end":7.46},{"sentences":[{"text":"Yes.","start":9.28,"end":9.5199995,"sentiment":"neutral","sentiment_score":0.31733018159866333},{"text":"I'm good.","start":9.5199995,"end":9.92,"sentiment":"positive","sentiment_score":0.5340219736099243},{"text":"Thanks for 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email correct here.","start":48.715,"end":53.455,"sentiment":"neutral","sentiment_score":0.06386838887225497},{"text":"It's wboulis@gmail.com.","start":56.475002,"end":63.64,"sentiment":"neutral","sentiment_score":0.03306054137647152}],"sentiment":"neutral","sentiment_score":0.04068581973287192,"num_words":55,"start":31.47,"end":63.64},{"sentences":[{"text":"W bolis dot at g mail dot com.","start":63.64,"end":66.38,"sentiment":"neutral","sentiment_score":0.005212016752921045},{"text":"Okay.","start":67.24,"end":67.74,"sentiment":"neutral","sentiment_score":0.10511001944541933},{"text":"Yeah.","start":68.2,"end":68.44,"sentiment":"neutral","sentiment_score":0.10381300747394562},{"text":"I'll send an email message to that email shortly, then just reply to that email with the pitch sorry.","start":68.44,"end":75.835,"sentiment":"neutral","sentiment_score":0.08021733596136696},{"text":"With the link of the 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actually mhmm.","start":105.005005,"end":108.065,"sentiment":"neutral","sentiment_score":0.09509831294417381},{"text":"Is it possible if you attach the result link, not the screenshot only?","start":108.845,"end":117.52,"sentiment":"neutral","sentiment_score":0.0307568575327213},{"text":"Yeah.","start":117.579994,"end":118.079994,"sentiment":"neutral","sentiment_score":0.12761297821998596},{"text":"Okay.","start":118.53999,"end":119.03999,"sentiment":"neutral","sentiment_score":0.19972997903823853},{"text":"Yeah.","start":119.5,"end":120.0,"sentiment":"neutral","sentiment_score":0.24571403861045835}],"sentiment":"neutral","sentiment_score":0.06622058329613585,"num_words":19,"start":105.005005,"end":120.0},{"sentences":[{"text":"Okay.","start":121.979996,"end":122.46,"sentiment":"neutral","sentiment_score":0.08690940588712692},{"text":"Thank you.","start":122.46,"end":123.2,"sentiment":"neutral","sentiment_score":-0.0067024342715740195},{"text":"It's my email from 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It's it's William again. How are you? Good. Thanks. So I did the reset on my router, unplugged, turned off twenty minutes, just turned it back on. Yes. And I'm I'm still capped at about a 100 meg. Sure. Thank you. That's that's correct. Yep. Yeah. That's correct. Yeah. So I'll I'll I'll attach some screenshots. And what else do you need? Yep. So if if I if I attach screenshots of the speed test, that's good. I can I can get a couple of things? Yep. Yep. Yeah. Sure. Sure. I'll include that as well. Thank you. And, sorry, in in in terms of emailing, is it just your standard support email, or should I email you directly? Because I've got your email, Maureen. Yeah. Maureen at at airtel dot net dot a u. Okay. I'll I'll I'll send the email there. Okay. Cool. I'll wait for yours, and then I'll respond. Cool. Thank you very much. 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Maureen. It's it's William again. How are you? Good. Thanks.\n\nSo I did the reset on my router, unplugged, turned off twenty minutes, just turned it back on. Yes. And I'm I'm still capped at about a 100 meg. Sure. Thank you.\n\nThat's that's correct. Yep. Yeah. That's correct. Yeah.\n\nSo I'll I'll I'll attach some screenshots. And what else do you need? Yep. So if if I if I attach screenshots of the speed test, that's good. I can I can get a couple of things?\n\nYep. Yep. Yeah. Sure. Sure.\n\nI'll include that as well. Thank you. And, sorry, in in in terms of emailing, is it just your standard support email, or should I email you directly? Because I've got your email, Maureen. Yeah.\n\nMaureen at at airtel dot net dot a u. Okay. I'll I'll I'll send the email there. Okay. Cool.\n\nI'll wait for yours, and then I'll respond. Cool. Thank you very much. Bye.","paragraphs":[{"sentences":[{"text":"Hi, Maureen.","start":5.52,"end":6.3399997,"sentiment":"neutral","sentiment_score":0.12384329922497274},{"text":"It's it's William again.","start":6.3999996,"end":7.8399997,"sentiment":"neutral","sentiment_score":0.11498739570379257},{"text":"How are you?","start":7.8399997,"end":8.66,"sentiment":"neutral","sentiment_score":0.15623949964841208},{"text":"Good.","start":11.679999,"end":12.08,"sentiment":"positive","sentiment_score":0.4663200378417969},{"text":"Thanks.","start":12.08,"end":12.495,"sentiment":"positive","sentiment_score":0.4393809139728546}],"sentiment":"neutral","sentiment_score":0.18927778472954576,"num_words":11,"start":5.52,"end":12.495},{"sentences":[{"text":"So I did the reset on my router, unplugged, turned off twenty minutes, just turned it back 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Good morning. This is Maureen from Airtel tech support. How can I assist you\n\nChannel 1: Hi,\n\nChannel 0: today?\n\nChannel 1: Maureen. It's it's\n\nChannel 0: Uh-huh.\n\nChannel 1: William again. How are you?\n\nChannel 0: Yes. I'm good. Thanks for asking. How are you?\n\nChannel 1: Good. Thanks.\n\nChannel 0: Mhmm.\n\nChannel 1: So I did the reset on my router, unplugged, turned off twenty minutes, just turned\n\nChannel 0: Reboot.\n\nChannel 1: it back on.\n\nChannel 0: Turn off. Turn yeah.\n\nChannel 1: Yes.\n\nChannel 0: Mhmm.\n\nChannel 1: And I'm I'm still capped at about a 100 meg.\n\nChannel 0: Okay. So what I'm going to do now is email you asking you the results of the speed test. And just reply to that email with the results, and I'll escalate the issue with the network team\n\nChannel 1: Sure.\n\nChannel 0: for\n\nChannel 1: Thank\n\nChannel 0: them\n\nChannel 1: you.\n\nChannel 0: to further check. Yeah. Let me just confirm if we got your email correct here. It's wboulis@gmail.com. W bolis\n\nChannel 1: That's\n\nChannel 0: dot at\n\nChannel 1: that's\n\nChannel 0: g mail\n\nChannel 1: correct.\n\nChannel 0: dot com.\n\nChannel 1: Yep. Yeah. That's\n\nChannel 0: Okay.\n\nChannel 1: correct.\n\nChannel 0: Yeah. I'll send an email message to that email shortly, then just reply to that email with the pitch sorry. With the link of the result.\n\nChannel 1: Yeah. So I'll I'll I'll\n\nChannel 0: Okay.\n\nChannel 1: attach some screenshots. And\n\nChannel 0: Mhmm.\n\nChannel 1: what else do you need?\n\nChannel 0: Yeah. The results only so that I can we can have a reference and can escalate it to the network team for them to also see it.\n\nChannel 1: Yep. So if if I if I attach screenshots of the speed test, that's good.\n\nChannel 0: Yeah.\n\nChannel 1: I can\n\nChannel 0: Or,\n\nChannel 1: I can get a couple\n\nChannel 0: actually\n\nChannel 1: of things?\n\nChannel 0: mhmm. Is it possible if you attach the result link, not the screenshot\n\nChannel 1: Yep.\n\nChannel 0: only?\n\nChannel 1: Yep.\n\nChannel 0: Yeah.\n\nChannel 1: Yeah. Sure.\n\nChannel 0: Okay.\n\nChannel 1: Sure.\n\nChannel 0: Yeah.\n\nChannel 1: I'll include that as well. Thank you.\n\nChannel 0: Okay.\n\nChannel 1: And,\n\nChannel 0: Thank\n\nChannel 1: sorry,\n\nChannel 0: you.\n\nChannel 1: in in in terms of emailing, is it just your standard support email, or should I email you directly? Because I've got your email, Maureen.\n\nChannel 0: It's my email from ertholdmoraine@erthold.net.\n\nChannel 1: Yeah.\n\nChannel 0: E\n\nChannel 1: Maureen\n\nChannel 0: u.\n\nChannel 1: at at airtel dot net dot a u. Okay. I'll I'll I'll send the email there.\n\nChannel 0: Yeah. Or just wait for my email.\n\nChannel 1: Okay. Cool. I'll wait for yours, and then I'll\n\nChannel 0: Yeah.\n\nChannel 1: respond. Cool.\n\nChannel 0: Yeah. Yeah. Okay. I'll send it shortly.\n\nChannel 1: Thank you very much.\n\nChannel 0: Yeah. You're welcome. Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":0.71999997,"end":1.22,"sentiment":"neutral","sentiment_score":0.12490899860858916},{"text":"Good morning.","start":1.36,"end":2.0,"sentiment":"positive","sentiment_score":0.3489576578140259},{"text":"This is Maureen from Airtel tech support.","start":2.0,"end":4.26,"sentiment":"neutral","sentiment_score":0.24903226324490138},{"text":"How can I assist 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in in terms of emailing, is it just your standard support email, or should I email you directly?","start":122.98,"end":130.875,"sentiment":"neutral","sentiment_score":-0.0327936379533065},{"text":"Because I've got your email, Maureen.","start":130.935,"end":132.55501,"sentiment":"neutral","sentiment_score":-0.007272518317525585}],"sentiment":"neutral","sentiment_score":-0.02666856924071908,"channel":1,"num_words":25,"start":122.98,"end":132.55501},{"sentences":[{"text":"It's my email from 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send it shortly.","start":152.36487,"end":153.50487,"sentiment":"neutral","sentiment_score":0.3264891281723976}],"sentiment":"neutral","sentiment_score":0.2908793070486614,"channel":0,"num_words":7,"start":150.82,"end":153.50487},{"sentences":[{"text":"Thank you very much.","start":154.41489,"end":155.55489,"sentiment":"positive","sentiment_score":0.6819473206996918}],"sentiment":"positive","sentiment_score":0.6819473206996918,"channel":1,"num_words":4,"start":154.41489,"end":155.55489},{"sentences":[{"text":"Yeah.","start":156.12486,"end":156.36487,"sentiment":"positive","sentiment_score":0.3637472093105316},{"text":"You're 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The representative, named Maureen, helped him reset his router and unplugged it, and she promised to email him the results of his speed test and provide a reference for the network team. She also asked if he wanted to attach screenshots or just the result link."},"intents":{"segments":[{"text":"This is Maureen from Airtel tech support. How can I assist you Hi, today? Maureen.","start_word":3,"end_word":17,"intents":[{"intent":"Assist","confidence_score":0.21592434}]},{"text":"I'll send an email message to that email shortly, then just reply to that email with the pitch sorry. With the link of the result. Yeah.","start_word":149,"end_word":174,"intents":[{"intent":"Send email","confidence_score":0.17196374}]},{"text":"So I'll I'll Okay. I'll attach some screenshots.","start_word":175,"end_word":182,"intents":[{"intent":"Attach screenshots","confidence_score":0.8570362}]},{"text":"So if if I if I attach screenshots of the speed test, that's good. Yeah.","start_word":218,"end_word":232,"intents":[{"intent":"Access test results","confidence_score":0.00078718376},{"intent":"Attach screenshots","confidence_score":0.8158085},{"intent":"Include screenshots","confidence_score":0.14852796}]},{"text":"Because I've got your email, Maureen. It's my email from ertholdmoraine@erthold.net. Yeah.","start_word":297,"end_word":308,"intents":[{"intent":"Email support email","confidence_score":0.15361664}]},{"text":"Or just wait for my email. Okay. Cool.","start_word":329,"end_word":336,"intents":[{"intent":"Wait for email","confidence_score":0.12953153}]}]},"sentiments":{"segments":[{"text":"Hello.","start_word":0,"end_word":0,"sentiment":"neutral","sentiment_score":0.12490899860858916},{"text":"Good morning.","start_word":1,"end_word":2,"sentiment":"positive","sentiment_score":0.34002479910850525},{"text":"This is Maureen from Airtel tech support. How can I assist you Hi, today? Maureen. It's it's Uh-huh. William again. How are you? Yes.","start_word":3,"end_word":26,"sentiment":"neutral","sentiment_score":0.1716144233942032},{"text":"I'm good. Thanks for asking. How are you? Good. Thanks.","start_word":27,"end_word":36,"sentiment":"positive","sentiment_score":0.5024076104164124},{"text":"Mhmm. So I did the reset on my router, unplugged, turned off twenty minutes, just turned Reboot. it back on. Turn off. Turn yeah. Yes. Mhmm. And I'm I'm still capped at about a 100 meg. Okay. So what I'm going to do now is email you asking you the results of the speed test. And just reply to that email with the results, and I'll escalate the issue with the network team Sure. for Thank them you. to further check. Yeah. Let me just confirm if we got your email correct here. It's wboulis@gmail.com. W bolis That's dot at that's g mail correct. dot com. Yep. Yeah. That's Okay. correct. Yeah. I'll send an email message to that email shortly, then just reply to that email with the pitch sorry. With the link of the result. Yeah. So I'll I'll Okay. I'll attach some screenshots. And Mhmm. what else do you need? Yeah. The results only so that I can we can have a reference and can escalate it to the network team for them to also see it.","start_word":37,"end_word":216,"sentiment":"neutral","sentiment_score":0.04339523675541083},{"text":"Yep. So if if I if I attach screenshots of the speed test, that's good.","start_word":217,"end_word":231,"sentiment":"positive","sentiment_score":0.3892771005630493},{"text":"Yeah. I can Or, I can get a couple actually of things? mhmm. Is it possible if you attach the result link, not the screenshot Yep. only? Yep. Yeah. Yeah. Sure. Okay. Sure. Yeah. I'll include that as well.","start_word":232,"end_word":270,"sentiment":"neutral","sentiment_score":0.12167529761791228},{"text":"Thank you.","start_word":271,"end_word":272,"sentiment":"positive","sentiment_score":0.5228488445281982},{"text":"Okay. And, Thank sorry, you. in in in terms of emailing, is it just your standard support email, or should I email you directly? Because I've got your email, Maureen. It's my email from ertholdmoraine@erthold.net. Yeah. E Maureen u. at at airtel dot net dot a u. Okay. I'll I'll I'll send the email there. Yeah. Or just wait for my email. Okay. Cool. I'll wait for yours, and then Yeah. I'll respond. Yeah. Cool. Yeah. Okay. I'll send it shortly.","start_word":273,"end_word":353,"sentiment":"neutral","sentiment_score":0.05513758957386017},{"text":"Thank you very much. Yeah. You're welcome. Bye.","start_word":354,"end_word":361,"sentiment":"positive","sentiment_score":0.5050469636917114},{"text":"Bye.","start_word":362,"end_word":362,"sentiment":"neutral","sentiment_score":0.13404656946659088}],"average":{"sentiment":"neutral","sentiment_score":0.10718745735759286}}}}