{"metadata":{"transaction_key":"deprecated","request_id":"019fa6d6-7017-7492-8ee4-849e760ecadd","sha256":"1a116512e6c6ed6a9d82e74fd31a0c2ff0bb5c22dc0fd8be04d9d7064808a6dc","created":"2026-07-28T03:48:21.116Z","duration":70.631935,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":224,"output_tokens":57},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":241},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":241,"output_tokens":17}},"results":{"channels":[{"alternatives":[{"transcript":"Hello? Good afternoon. Hello, sir. Yes. This is Ebby from TechnoWand in Springfield, Brisbane. By the way, is this mister John Runco in Independent Property Group? This is Abby from Techno One, sir. Actually, Daniel from Techno One asked me to reach out to you to check if you're already available. I believe we spoke with you in the past, but it did not push through for some reason. So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation. Springfield, Brisbane. Oh, alright. I mean, so far so good, sir, with your business because it's just a free okay. Thank you. Take","confidence":0.9985563,"words":[{"word":"hello","start":2.6399999,"end":3.1399999,"confidence":0.83487225,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.02910521999001503},{"word":"good","start":3.1999998,"end":3.4399998,"confidence":0.98455876,"punctuated_word":"Good","sentiment":"neutral","sentiment_score":0.2224768102169037},{"word":"afternoon","start":3.4399998,"end":3.9399998,"confidence":0.9963331,"punctuated_word":"afternoon.","sentiment":"neutral","sentiment_score":0.12450096756219864},{"word":"hello","start":6.24,"end":6.72,"confidence":0.89803314,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.05777931958436966},{"word":"sir","start":6.72,"end":7.2,"confidence":0.8856679,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.06579749286174774},{"word":"yes","start":7.2,"end":7.52,"confidence":0.99663305,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.04815351963043213},{"word":"this","start":7.52,"end":7.68,"confidence":0.99974734,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.04594676196575165},{"word":"is","start":7.68,"end":7.8399997,"confidence":0.99903,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.05450879782438278},{"word":"ebby","start":7.8399997,"end":8.16,"confidence":0.70404077,"punctuated_word":"Ebby","sentiment":"neutral","sentiment_score":0.05574364960193634},{"word":"from","start":8.16,"end":8.48,"confidence":0.9994716,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.06265556067228317},{"word":"technowand","start":8.48,"end":8.98,"confidence":0.7260685,"punctuated_word":"TechnoWand","sentiment":"neutral","sentiment_score":0.06588637083768845},{"word":"in","start":9.04,"end":9.28,"confidence":0.98050976,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0665198564529419},{"word":"springfield","start":9.28,"end":9.78,"confidence":0.9855976,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":0.06729702651500702},{"word":"brisbane","start":9.84,"end":10.34,"confidence":0.9985187,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":0.08146651089191437},{"word":"by","start":10.88,"end":11.12,"confidence":0.56776905,"punctuated_word":"By","sentiment":"neutral","sentiment_score":0.029801134020090103},{"word":"the","start":11.12,"end":11.2,"confidence":0.999577,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02549581602215767},{"word":"way","start":11.2,"end":11.36,"confidence":0.99931437,"punctuated_word":"way,","sentiment":"neutral","sentiment_score":0.028278689831495285},{"word":"is","start":11.36,"end":11.5199995,"confidence":0.9980269,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.015596598386764526},{"word":"this","start":11.5199995,"end":11.759999,"confidence":0.9994398,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.028150873258709908},{"word":"mister","start":11.759999,"end":12.259999,"confidence":0.9942313,"punctuated_word":"mister","sentiment":"neutral","sentiment_score":0.02092328481376171},{"word":"john","start":12.4,"end":12.9,"confidence":0.9771828,"punctuated_word":"John","sentiment":"neutral","sentiment_score":0.016946859657764435},{"word":"runco","start":12.96,"end":13.46,"confidence":0.6171909,"punctuated_word":"Runco","sentiment":"neutral","sentiment_score":0.01563291624188423},{"word":"in","start":13.759999,"end":14.08,"confidence":0.839812,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.008840641938149929},{"word":"independent","start":14.08,"end":14.58,"confidence":0.9662774,"punctuated_word":"Independent","sentiment":"neutral","sentiment_score":0.010843703523278236},{"word":"property","start":14.639999,"end":15.139999,"confidence":0.99943894,"punctuated_word":"Property","sentiment":"neutral","sentiment_score":0.008675172924995422},{"word":"group","start":15.2,"end":15.585,"confidence":0.9973524,"punctuated_word":"Group?","sentiment":"neutral","sentiment_score":0.004538267385214567},{"word":"this","start":18.945,"end":19.105,"confidence":0.87302953,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.0034169191494584084},{"word":"is","start":19.105,"end":19.265,"confidence":0.99946827,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.011121165007352827},{"word":"abby","start":19.265,"end":19.505,"confidence":0.6554789,"punctuated_word":"Abby","sentiment":"neutral","sentiment_score":0.012022633105516434},{"word":"from","start":19.505,"end":19.744999,"confidence":0.9996611,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.013862080872058868},{"word":"techno","start":19.744999,"end":20.065,"confidence":0.95738477,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.005253909155726433},{"word":"one","start":20.065,"end":20.225,"confidence":0.5285984,"punctuated_word":"One,","sentiment":"neutral","sentiment_score":0.01018136739730835},{"word":"sir","start":20.225,"end":20.465,"confidence":0.9898234,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.01012946106493473},{"word":"actually","start":20.465,"end":20.785,"confidence":0.9984314,"punctuated_word":"Actually,","sentiment":"neutral","sentiment_score":0.00017839670181274414},{"word":"daniel","start":20.785,"end":21.185,"confidence":0.9691321,"punctuated_word":"Daniel","sentiment":"neutral","sentiment_score":-0.0000718049705028534},{"word":"from","start":21.185,"end":21.345,"confidence":0.9994455,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.0017367973923683169},{"word":"techno","start":21.345,"end":21.825,"confidence":0.99976873,"punctuated_word":"Techno","sentiment":"neutral","sentiment_score":0.0005606971681118011},{"word":"one","start":21.825,"end":22.325,"confidence":0.98184115,"punctuated_word":"One","sentiment":"neutral","sentiment_score":0.0012522749602794647},{"word":"asked","start":22.385,"end":22.545,"confidence":0.9149853,"punctuated_word":"asked","sentiment":"neutral","sentiment_score":-0.006889365613460541},{"word":"me","start":22.545,"end":22.785,"confidence":0.9995234,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.007708881050348282},{"word":"to","start":22.785,"end":22.865,"confidence":0.9985752,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00407269224524498},{"word":"reach","start":22.865,"end":23.105,"confidence":0.9998971,"punctuated_word":"reach","sentiment":"neutral","sentiment_score":0.012341704219579697},{"word":"out","start":23.105,"end":23.265,"confidence":0.99947125,"punctuated_word":"out","sentiment":"neutral","sentiment_score":0.008643703535199165},{"word":"to","start":23.265,"end":23.425,"confidence":0.9990094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.007945200428366661},{"word":"you","start":23.425,"end":23.744999,"confidence":0.99993014,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0018716603517532349},{"word":"to","start":23.744999,"end":23.985,"confidence":0.9970149,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0024511590600013733},{"word":"check","start":23.985,"end":24.224998,"confidence":0.9997527,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.0005774851888418198},{"word":"if","start":24.224998,"end":24.385,"confidence":0.99987423,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.0031342888250947},{"word":"you're","start":24.385,"end":24.705,"confidence":0.99987435,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.007269970141351223},{"word":"already","start":24.705,"end":25.105,"confidence":0.9999068,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.005212942138314247},{"word":"available","start":25.105,"end":25.605,"confidence":0.9994062,"punctuated_word":"available.","sentiment":"neutral","sentiment_score":-0.008451380766928196},{"word":"i","start":25.665,"end":25.744999,"confidence":0.999608,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03188537061214447},{"word":"believe","start":25.744999,"end":26.244999,"confidence":0.9999783,"punctuated_word":"believe","sentiment":"neutral","sentiment_score":-0.036855414509773254},{"word":"we","start":26.625,"end":26.785,"confidence":0.93631685,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.012410927563905716},{"word":"spoke","start":26.785,"end":27.025,"confidence":0.9994985,"punctuated_word":"spoke","sentiment":"neutral","sentiment_score":-0.009110568091273308},{"word":"with","start":27.025,"end":27.265,"confidence":0.9997725,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.017507292330265045},{"word":"you","start":27.265,"end":27.425,"confidence":0.99996054,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.021663308143615723},{"word":"in","start":27.425,"end":27.505001,"confidence":0.9999498,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.01569434255361557},{"word":"the","start":27.505001,"end":27.665,"confidence":0.99955434,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.008606776595115662},{"word":"past","start":27.665,"end":27.904999,"confidence":0.99617195,"punctuated_word":"past,","sentiment":"neutral","sentiment_score":-0.01085999608039856},{"word":"but","start":27.904999,"end":28.145,"confidence":0.99985015,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.030252426862716675},{"word":"it","start":28.145,"end":28.224998,"confidence":0.9986559,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0683983564376831},{"word":"did","start":28.224998,"end":28.465,"confidence":0.9998368,"punctuated_word":"did","sentiment":"neutral","sentiment_score":-0.09140170365571976},{"word":"not","start":28.465,"end":28.625,"confidence":0.9999343,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10230841487646104},{"word":"push","start":28.625,"end":28.945,"confidence":0.99875224,"punctuated_word":"push","sentiment":"neutral","sentiment_score":-0.09297876805067062},{"word":"through","start":28.945,"end":29.4,"confidence":0.9989994,"punctuated_word":"through","sentiment":"neutral","sentiment_score":-0.10637948662042618},{"word":"for","start":29.88,"end":30.039999,"confidence":0.99981135,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.105316624045372},{"word":"some","start":30.039999,"end":30.279999,"confidence":0.9999366,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0961814820766449},{"word":"reason","start":30.279999,"end":30.76,"confidence":0.9891499,"punctuated_word":"reason.","sentiment":"neutral","sentiment_score":-0.09247605502605438},{"word":"so","start":30.76,"end":30.92,"confidence":0.99499136,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.05929574742913246},{"word":"we","start":30.92,"end":31.08,"confidence":0.9630647,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.027786262333393097},{"word":"wanted","start":31.08,"end":31.32,"confidence":0.9998796,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":-0.025970596820116043},{"word":"to","start":31.32,"end":31.56,"confidence":0.99959105,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0022640228271484375},{"word":"check","start":31.56,"end":31.72,"confidence":0.9997502,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.01469649374485016},{"word":"out","start":31.72,"end":31.96,"confidence":0.9993937,"punctuated_word":"out","sentiment":"neutral","sentiment_score":-0.0033173002302646637},{"word":"if","start":31.96,"end":32.04,"confidence":0.9993456,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.008123686537146568},{"word":"you're","start":32.04,"end":32.28,"confidence":0.99948245,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.011354280635714533},{"word":"still","start":32.28,"end":32.52,"confidence":0.9991208,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.0011206157505512238},{"word":"interested","start":32.52,"end":33.02,"confidence":0.9998417,"punctuated_word":"interested","sentiment":"neutral","sentiment_score":0.013460922986268995},{"word":"for","start":33.079998,"end":33.519997,"confidence":0.99880373,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.020524054765701297},{"word":"a","start":33.519997,"end":33.96,"confidence":0.96397334,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.030262039974331856},{"word":"quick","start":33.96,"end":34.2,"confidence":0.9989686,"punctuated_word":"quick","sentiment":"neutral","sentiment_score":0.02101670205593109},{"word":"gap","start":34.2,"end":34.52,"confidence":0.9907555,"punctuated_word":"gap","sentiment":"neutral","sentiment_score":0.024800535291433334},{"word":"analysis","start":34.52,"end":35.02,"confidence":0.89106697,"punctuated_word":"analysis,","sentiment":"neutral","sentiment_score":0.01741570048034191},{"word":"like","start":35.48,"end":35.64,"confidence":0.999627,"punctuated_word":"like","sentiment":"neutral","sentiment_score":0.038263607770204544},{"word":"an","start":35.64,"end":35.88,"confidence":0.9220441,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.06376998126506805},{"word":"it","start":35.88,"end":36.2,"confidence":0.999764,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.004329949617385864},{"word":"review","start":36.2,"end":36.7,"confidence":0.9996711,"punctuated_word":"review","sentiment":"neutral","sentiment_score":0.0341484360396862},{"word":"to","start":37.72,"end":38.04,"confidence":0.7973662,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.02319657057523727},{"word":"reduce","start":38.04,"end":38.54,"confidence":0.9997826,"punctuated_word":"reduce","sentiment":"neutral","sentiment_score":0.024984918534755707},{"word":"downtime","start":38.76,"end":39.26,"confidence":0.99044704,"punctuated_word":"downtime","sentiment":"neutral","sentiment_score":-0.0054015908390283585},{"word":"for","start":39.48,"end":39.8,"confidence":0.98157287,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015281610190868378},{"word":"your","start":39.8,"end":39.96,"confidence":0.8364339,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.007624771445989609},{"word":"it","start":39.96,"end":40.36,"confidence":0.99950874,"punctuated_word":"IT","sentiment":"neutral","sentiment_score":-0.011823613196611404},{"word":"support","start":40.36,"end":40.86,"confidence":0.9329059,"punctuated_word":"support,","sentiment":"neutral","sentiment_score":0.01997858844697475},{"word":"like","start":41.559998,"end":41.72,"confidence":0.9273691,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.06756708025932312},{"word":"overall","start":41.72,"end":42.199997,"confidence":0.99863297,"punctuated_word":"overall","sentiment":"neutral","sentiment_score":0.01956133544445038},{"word":"improvement","start":42.199997,"end":42.675,"confidence":0.9376694,"punctuated_word":"improvement","sentiment":"neutral","sentiment_score":0.02962033450603485},{"word":"for","start":43.155,"end":43.395,"confidence":0.96375173,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.012831807136535645},{"word":"ai","start":43.395,"end":43.795,"confidence":0.9985563,"punctuated_word":"AI","sentiment":"neutral","sentiment_score":0.003588911145925522},{"word":"or","start":43.795,"end":44.035,"confidence":0.9245415,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.011742934584617616},{"word":"automation","start":44.035,"end":44.535,"confidence":0.8361248,"punctuated_word":"automation.","sentiment":"neutral","sentiment_score":-0.023609045892953873},{"word":"springfield","start":49.074997,"end":49.574997,"confidence":0.82448924,"punctuated_word":"Springfield,","sentiment":"neutral","sentiment_score":-0.014979248866438866},{"word":"brisbane","start":49.795,"end":50.295,"confidence":0.9828901,"punctuated_word":"Brisbane.","sentiment":"neutral","sentiment_score":-0.020219556987285617},{"word":"oh","start":63.68,"end":64.18,"confidence":0.82546437,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.08354618400335312},{"word":"alright","start":64.24,"end":64.74,"confidence":0.9954903,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":0.10145209729671478},{"word":"i","start":64.88,"end":64.96,"confidence":0.99938977,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.17351427674293518},{"word":"mean","start":64.96,"end":65.44,"confidence":0.99839437,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":0.2109351009130478},{"word":"so","start":65.44,"end":65.6,"confidence":0.99980253,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2840579152107239},{"word":"far","start":65.6,"end":65.92,"confidence":0.99989974,"punctuated_word":"far","sentiment":"positive","sentiment_score":0.38290005922317505},{"word":"so","start":65.92,"end":66.16,"confidence":0.7255653,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4068860113620758},{"word":"good","start":66.16,"end":66.4,"confidence":0.997306,"punctuated_word":"good,","sentiment":"positive","sentiment_score":0.4136452078819275},{"word":"sir","start":66.4,"end":66.88,"confidence":0.99478275,"punctuated_word":"sir,","sentiment":"positive","sentiment_score":0.3978801667690277},{"word":"with","start":66.88,"end":67.12,"confidence":0.9999145,"punctuated_word":"with","sentiment":"positive","sentiment_score":0.3649836480617523},{"word":"your","start":67.12,"end":67.36,"confidence":0.9998529,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2664874792098999},{"word":"business","start":67.36,"end":67.86,"confidence":0.999946,"punctuated_word":"business","sentiment":"positive","sentiment_score":0.5407089591026306},{"word":"because","start":68.32,"end":68.64,"confidence":0.4531886,"punctuated_word":"because","sentiment":"positive","sentiment_score":0.5409365296363831},{"word":"it's","start":68.64,"end":68.88,"confidence":0.764147,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.28355321288108826},{"word":"just","start":68.88,"end":69.12,"confidence":0.86491543,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1666780263185501},{"word":"a","start":69.12,"end":69.28,"confidence":0.76720494,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.2115894854068756},{"word":"free","start":69.28,"end":69.36,"confidence":0.6762317,"punctuated_word":"free","sentiment":"neutral","sentiment_score":0.2004237174987793},{"word":"okay","start":69.6,"end":69.92,"confidence":0.99860823,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.1773221492767334},{"word":"thank","start":69.92,"end":70.08,"confidence":0.9991565,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4056794643402099},{"word":"you","start":70.08,"end":70.4,"confidence":0.9990665,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.3204464912414551},{"word":"take","start":70.4,"end":70.631935,"confidence":0.91111267,"punctuated_word":"Take","sentiment":"neutral","sentiment_score":0.057087283581495285}],"paragraphs":{"transcript":"\nHello? Good afternoon. Hello, sir. Yes. This is Ebby from TechnoWand in Springfield, Brisbane.\n\nBy the way, is this mister John Runco in Independent Property Group? This is Abby from Techno One, sir. Actually, Daniel from Techno One asked me to reach out to you to check if you're already available. I believe we spoke with you in the past, but it did not push through for some reason. So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation.\n\nSpringfield, Brisbane. Oh, alright. I mean, so far so good, sir, with your business because it's just a free okay. Thank you. Take","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02910521999001503},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.17348888888955116},{"text":"Hello, sir.","start":6.24,"end":7.2,"sentiment":"neutral","sentiment_score":0.0617884062230587},{"text":"Yes.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.04815351963043213},{"text":"This is Ebby from TechnoWand in Springfield, Brisbane.","start":7.52,"end":10.34,"sentiment":"neutral","sentiment_score":0.06250306684523821}],"sentiment":"neutral","sentiment_score":0.07484556175768375,"num_words":14,"start":2.6399999,"end":10.34},{"sentences":[{"text":"By the way, is this mister John Runco in Independent Property Group?","start":10.88,"end":15.585,"sentiment":"neutral","sentiment_score":0.017810329833688836},{"text":"This is Abby from Techno One, sir.","start":18.945,"end":20.465,"sentiment":"neutral","sentiment_score":0.00942679082176515},{"text":"Actually, Daniel from Techno One asked me to reach out to you to check if you're already available.","start":20.465,"end":25.605,"sentiment":"neutral","sentiment_score":0.0007701623253524303},{"text":"I believe we spoke with you in the past, but it did not push through for some reason.","start":25.665,"end":30.76,"sentiment":"neutral","sentiment_score":-0.052793739673992},{"text":"So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation.","start":30.76,"end":44.535,"sentiment":"neutral","sentiment_score":0.009757221422412178}],"sentiment":"neutral","sentiment_score":-0.00380368854067373,"num_words":88,"start":10.88,"end":44.535},{"sentences":[{"text":"Springfield, Brisbane.","start":49.074997,"end":50.295,"sentiment":"neutral","sentiment_score":-0.01759940292686224},{"text":"Oh, alright.","start":63.68,"end":64.74,"sentiment":"neutral","sentiment_score":0.09249914065003395},{"text":"I mean, so far so good, sir, with your business because it's just a free okay.","start":64.88,"end":69.92,"sentiment":"neutral","sentiment_score":0.31390637159347534},{"text":"Thank you.","start":69.92,"end":70.4,"sentiment":"positive","sentiment_score":0.3630629777908325},{"text":"Take","start":70.4,"end":70.631935,"sentiment":"neutral","sentiment_score":0.057087283581495285}],"sentiment":"neutral","sentiment_score":0.25893542000457,"num_words":23,"start":49.074997,"end":70.631935}]}}]},{"alternatives":[{"transcript":"Hello? Sorry. Who's this? And sorry. Where are you both? Yeah. No. Look. Yeah. You can take me a long way away. I'm not an independent property group and have no interest in any of that, so thank you for your time. Thank thank you. Bye.","confidence":0.9871851,"words":[{"word":"hello","start":5.3599997,"end":5.8599997,"confidence":0.95440733,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.05644902586936951},{"word":"sorry","start":16.905,"end":17.225,"confidence":0.83644414,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.021846747025847435},{"word":"who's","start":17.225,"end":17.545,"confidence":0.90712905,"punctuated_word":"Who's","sentiment":"neutral","sentiment_score":-0.016358643770217896},{"word":"this","start":17.545,"end":18.045,"confidence":0.99505556,"punctuated_word":"this?","sentiment":"neutral","sentiment_score":-0.017115237191319466},{"word":"and","start":46.274998,"end":46.595,"confidence":0.5327177,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.0569237545132637},{"word":"sorry","start":46.675,"end":46.995,"confidence":0.9690981,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.062048934400081635},{"word":"where","start":46.995,"end":47.155,"confidence":0.99828726,"punctuated_word":"Where","sentiment":"neutral","sentiment_score":-0.0634055882692337},{"word":"are","start":47.155,"end":47.315,"confidence":0.9985959,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.042437564581632614},{"word":"you","start":47.315,"end":47.555,"confidence":0.9993905,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.037998370826244354},{"word":"both","start":47.555,"end":48.055,"confidence":0.9871851,"punctuated_word":"both?","sentiment":"neutral","sentiment_score":-0.055971063673496246},{"word":"yeah","start":51.475,"end":51.975,"confidence":0.9692818,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05810989439487457},{"word":"no","start":52.595,"end":52.995,"confidence":0.9849262,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2567148804664612},{"word":"look","start":52.995,"end":53.495,"confidence":0.89269304,"punctuated_word":"Look.","sentiment":"neutral","sentiment_score":-0.2473368942737579},{"word":"yeah","start":55.235,"end":55.475,"confidence":0.9675939,"punctuated_word":"Yeah.","sentiment":"negative","sentiment_score":-0.35047852993011475},{"word":"you","start":55.475,"end":55.635,"confidence":0.99781966,"punctuated_word":"You","sentiment":"negative","sentiment_score":-0.6743811368942261},{"word":"can","start":55.635,"end":55.875,"confidence":0.9993893,"punctuated_word":"can","sentiment":"negative","sentiment_score":-0.6702254414558411},{"word":"take","start":55.875,"end":56.195,"confidence":0.99740916,"punctuated_word":"take","sentiment":"negative","sentiment_score":-0.6655367612838745},{"word":"me","start":56.195,"end":56.595,"confidence":0.9988926,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.6205015182495117},{"word":"a","start":56.595,"end":56.675,"confidence":0.96957403,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.6262534260749817},{"word":"long","start":56.675,"end":56.915,"confidence":0.9997731,"punctuated_word":"long","sentiment":"negative","sentiment_score":-0.6460964679718018},{"word":"way","start":56.915,"end":57.074997,"confidence":0.98512125,"punctuated_word":"way","sentiment":"negative","sentiment_score":-0.6838780641555786},{"word":"away","start":57.074997,"end":57.395,"confidence":0.8715508,"punctuated_word":"away.","sentiment":"negative","sentiment_score":-0.5757684111595154},{"word":"i'm","start":57.395,"end":57.875,"confidence":0.9986881,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5654672980308533},{"word":"not","start":57.875,"end":58.035,"confidence":0.9989366,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.5325676202774048},{"word":"an","start":58.035,"end":58.275,"confidence":0.7280113,"punctuated_word":"an","sentiment":"negative","sentiment_score":-0.5292916893959045},{"word":"independent","start":58.275,"end":58.754997,"confidence":0.8400281,"punctuated_word":"independent","sentiment":"negative","sentiment_score":-0.6433905363082886},{"word":"property","start":58.754997,"end":59.074997,"confidence":0.9793444,"punctuated_word":"property","sentiment":"negative","sentiment_score":-0.5587144494056702},{"word":"group","start":59.074997,"end":59.315,"confidence":0.9977957,"punctuated_word":"group","sentiment":"negative","sentiment_score":-0.6245716214179993},{"word":"and","start":59.315,"end":59.475,"confidence":0.72125286,"punctuated_word":"and","sentiment":"negative","sentiment_score":-0.5348706841468811},{"word":"have","start":59.475,"end":59.715,"confidence":0.97752255,"punctuated_word":"have","sentiment":"negative","sentiment_score":-0.4810954630374909},{"word":"no","start":59.715,"end":59.954998,"confidence":0.99920964,"punctuated_word":"no","sentiment":"negative","sentiment_score":-0.5305876135826111},{"word":"interest","start":59.954998,"end":60.33,"confidence":0.99573696,"punctuated_word":"interest","sentiment":"negative","sentiment_score":-0.4654728174209595},{"word":"in","start":60.570004,"end":60.81,"confidence":0.9994136,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.5121270418167114},{"word":"any","start":60.81,"end":61.050003,"confidence":0.99966455,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.49107080698013306},{"word":"of","start":61.050003,"end":61.13,"confidence":0.9983864,"punctuated_word":"of","sentiment":"negative","sentiment_score":-0.513814389705658},{"word":"that","start":61.13,"end":61.370003,"confidence":0.8061676,"punctuated_word":"that,","sentiment":"negative","sentiment_score":-0.53670334815979},{"word":"so","start":61.370003,"end":61.530003,"confidence":0.9601288,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.3542625904083252},{"word":"thank","start":61.530003,"end":61.77,"confidence":0.98964113,"punctuated_word":"thank","sentiment":"neutral","sentiment_score":-0.2282869666814804},{"word":"you","start":61.77,"end":61.850002,"confidence":0.9996014,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.35459867119789124},{"word":"for","start":61.850002,"end":62.010002,"confidence":0.99969983,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.23935042321681976},{"word":"your","start":62.010002,"end":62.170002,"confidence":0.9980751,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.3156335651874542},{"word":"time","start":62.170002,"end":62.670002,"confidence":0.99969625,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.22549796104431152},{"word":"thank","start":67.29,"end":67.79,"confidence":0.8196728,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.42835283279418945},{"word":"thank","start":68.01,"end":68.33,"confidence":0.8437038,"punctuated_word":"thank","sentiment":"positive","sentiment_score":0.5497854351997375},{"word":"you","start":68.33,"end":68.65,"confidence":0.99461025,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40658339858055115},{"word":"bye","start":68.65,"end":69.15,"confidence":0.9278856,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":0.20341168344020844}],"paragraphs":{"transcript":"\nHello? Sorry. Who's this? And sorry. Where are you both?\n\nYeah. No. Look. Yeah. You can take me a long way away.\n\nI'm not an independent property group and have no interest in any of that, so thank you for your time. Thank thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.05644902586936951},{"text":"Sorry.","start":16.905,"end":17.225,"sentiment":"neutral","sentiment_score":-0.021846747025847435},{"text":"Who's this?","start":17.225,"end":18.045,"sentiment":"neutral","sentiment_score":-0.01673694048076868},{"text":"And sorry.","start":46.274998,"end":46.995,"sentiment":"neutral","sentiment_score":-0.05948634445667267},{"text":"Where are you both?","start":46.995,"end":48.055,"sentiment":"neutral","sentiment_score":-0.04995314683765173}],"sentiment":"neutral","sentiment_score":-0.031765687838196756,"num_words":10,"start":5.3599997,"end":48.055},{"sentences":[{"text":"Yeah.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.05810989439487457},{"text":"No.","start":52.595,"end":52.995,"sentiment":"neutral","sentiment_score":-0.2567148804664612},{"text":"Look.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":-0.2473368942737579},{"text":"Yeah.","start":55.235,"end":55.475,"sentiment":"negative","sentiment_score":-0.35047852993011475},{"text":"You can take me a long way away.","start":55.475,"end":57.395,"sentiment":"negative","sentiment_score":-0.6453301534056664}],"sentiment":"negative","sentiment_score":-0.5062734521925449,"num_words":12,"start":51.475,"end":57.395},{"sentences":[{"text":"I'm not an independent property group and have no interest in any of that, so thank you for your time.","start":57.395,"end":62.670002,"sentiment":"negative","sentiment_score":-0.4618687778711319},{"text":"Thank thank you.","start":67.29,"end":68.65,"sentiment":"positive","sentiment_score":0.46157388885815936},{"text":"Bye.","start":68.65,"end":69.15,"sentiment":"neutral","sentiment_score":0.20341168344020844}],"sentiment":"neutral","sentiment_score":-0.3187184253086646,"num_words":24,"start":57.395,"end":69.15}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hello? Good afternoon.\n\nChannel 1: Hello?\n\nChannel 0: Hello, sir. Yes. This is Ebby from TechnoWand in Springfield, Brisbane. By the way, is this mister John Runco in Independent Property Group?\n\nChannel 1: Sorry. Who's this?\n\nChannel 0: This is Abby from Techno One, sir. Actually, Daniel from Techno One asked me to reach out to you to check if you're already available. I believe we spoke with you in the past, but it did not push through for some reason. So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation.\n\nChannel 1: And sorry. Where are you both?\n\nChannel 0: Springfield, Brisbane.\n\nChannel 1: Yeah. No. Look. Yeah. You can take me a long way away.\n\nI'm not an independent property group and have no interest in any of that, so thank you for your time.\n\nChannel 0: Oh, alright. I mean, so far so good, sir, with your\n\nChannel 1: Thank\n\nChannel 0: business\n\nChannel 1: thank\n\nChannel 0: because\n\nChannel 1: you.\n\nChannel 0: it's\n\nChannel 1: Bye.\n\nChannel 0: just a free okay. Thank you. Take","paragraphs":[{"sentences":[{"text":"Hello?","start":2.6399999,"end":3.1399999,"sentiment":"neutral","sentiment_score":0.02910521999001503},{"text":"Good afternoon.","start":3.1999998,"end":3.9399998,"sentiment":"neutral","sentiment_score":0.17348888888955116}],"sentiment":"neutral","sentiment_score":0.12536099925637245,"channel":0,"num_words":3,"start":2.6399999,"end":3.9399998},{"sentences":[{"text":"Hello?","start":5.3599997,"end":5.8599997,"sentiment":"neutral","sentiment_score":0.05644902586936951}],"sentiment":"neutral","sentiment_score":0.05644902586936951,"channel":1,"num_words":1,"start":5.3599997,"end":5.8599997},{"sentences":[{"text":"Hello, sir.","start":6.24,"end":7.2,"sentiment":"neutral","sentiment_score":0.0617884062230587},{"text":"Yes.","start":7.2,"end":7.52,"sentiment":"neutral","sentiment_score":0.04815351963043213},{"text":"This is Ebby from TechnoWand in Springfield, Brisbane.","start":7.52,"end":10.34,"sentiment":"neutral","sentiment_score":0.06250306684523821},{"text":"By the way, is this mister John Runco in Independent Property Group?","start":10.88,"end":15.585,"sentiment":"neutral","sentiment_score":0.017810329833688836}],"sentiment":"neutral","sentiment_score":0.03849907934098788,"channel":0,"num_words":23,"start":6.24,"end":15.585},{"sentences":[{"text":"Sorry.","start":16.905,"end":17.225,"sentiment":"neutral","sentiment_score":-0.021846747025847435},{"text":"Who's this?","start":17.225,"end":18.045,"sentiment":"neutral","sentiment_score":-0.01673694048076868}],"sentiment":"neutral","sentiment_score":-0.018440209329128265,"channel":1,"num_words":3,"start":16.905,"end":18.045},{"sentences":[{"text":"This is Abby from Techno One, sir.","start":18.945,"end":20.465,"sentiment":"neutral","sentiment_score":0.00942679082176515},{"text":"Actually, Daniel from Techno One asked me to reach out to you to check if you're already available.","start":20.465,"end":25.605,"sentiment":"neutral","sentiment_score":0.0007701623253524303},{"text":"I believe we spoke with you in the past, but it did not push through for some reason.","start":25.665,"end":30.76,"sentiment":"neutral","sentiment_score":-0.052793739673992},{"text":"So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation.","start":30.76,"end":44.535,"sentiment":"neutral","sentiment_score":0.009757221422412178}],"sentiment":"neutral","sentiment_score":-0.007216428283994135,"channel":0,"num_words":76,"start":18.945,"end":44.535},{"sentences":[{"text":"And sorry.","start":46.274998,"end":46.995,"sentiment":"neutral","sentiment_score":-0.05948634445667267},{"text":"Where are you both?","start":46.995,"end":48.055,"sentiment":"neutral","sentiment_score":-0.04995314683765173}],"sentiment":"neutral","sentiment_score":-0.05313087937732538,"channel":1,"num_words":6,"start":46.274998,"end":48.055},{"sentences":[{"text":"Springfield, Brisbane.","start":49.074997,"end":50.295,"sentiment":"neutral","sentiment_score":-0.01759940292686224}],"sentiment":"neutral","sentiment_score":-0.01759940292686224,"channel":0,"num_words":2,"start":49.074997,"end":50.295},{"sentences":[{"text":"Yeah.","start":51.475,"end":51.975,"sentiment":"neutral","sentiment_score":-0.05810989439487457},{"text":"No.","start":52.595,"end":52.995,"sentiment":"neutral","sentiment_score":-0.2567148804664612},{"text":"Look.","start":52.995,"end":53.495,"sentiment":"neutral","sentiment_score":-0.2473368942737579},{"text":"Yeah.","start":55.235,"end":55.475,"sentiment":"negative","sentiment_score":-0.35047852993011475},{"text":"You can take me a long way away.","start":55.475,"end":57.395,"sentiment":"negative","sentiment_score":-0.6453301534056664}],"sentiment":"negative","sentiment_score":-0.5062734521925449,"channel":1,"num_words":12,"start":51.475,"end":57.395},{"sentences":[{"text":"I'm not an independent property group and have no interest in any of that, so thank you for your time.","start":57.395,"end":62.670002,"sentiment":"negative","sentiment_score":-0.4618687778711319}],"sentiment":"negative","sentiment_score":-0.4618687778711319,"channel":1,"num_words":20,"start":57.395,"end":62.670002},{"sentences":[{"text":"Oh, alright.","start":63.68,"end":64.74,"sentiment":"neutral","sentiment_score":0.09249914065003395},{"text":"I mean, so far so good, sir, with your","start":64.88,"end":67.36,"sentiment":"neutral","sentiment_score":0.3223655405971739}],"sentiment":"neutral","sentiment_score":0.28057164969769394,"channel":0,"num_words":11,"start":63.68,"end":67.36},{"sentences":[{"text":"Thank","start":67.29,"end":67.79,"sentiment":"positive","sentiment_score":0.42835283279418945}],"sentiment":"positive","sentiment_score":0.42835283279418945,"channel":1,"num_words":1,"start":67.29,"end":67.79},{"sentences":[{"text":"business","start":67.36,"end":67.86,"sentiment":"positive","sentiment_score":0.5407089591026306}],"sentiment":"positive","sentiment_score":0.5407089591026306,"channel":0,"num_words":1,"start":67.36,"end":67.86},{"sentences":[{"text":"thank","start":68.01,"end":68.33,"sentiment":"positive","sentiment_score":0.5497854351997375}],"sentiment":"positive","sentiment_score":0.5497854351997375,"channel":1,"num_words":1,"start":68.01,"end":68.33},{"sentences":[{"text":"because","start":68.32,"end":68.64,"sentiment":"positive","sentiment_score":0.5409365296363831}],"sentiment":"positive","sentiment_score":0.5409365296363831,"channel":0,"num_words":1,"start":68.32,"end":68.64},{"sentences":[{"text":"you.","start":68.33,"end":68.65,"sentiment":"positive","sentiment_score":0.40658339858055115}],"sentiment":"positive","sentiment_score":0.40658339858055115,"channel":1,"num_words":1,"start":68.33,"end":68.65},{"sentences":[{"text":"it's","start":68.64,"end":68.88,"sentiment":"neutral","sentiment_score":0.28355321288108826}],"sentiment":"neutral","sentiment_score":0.28355321288108826,"channel":0,"num_words":1,"start":68.64,"end":68.88},{"sentences":[{"text":"Bye.","start":68.65,"end":69.15,"sentiment":"neutral","sentiment_score":0.20341168344020844}],"sentiment":"neutral","sentiment_score":0.20341168344020844,"channel":1,"num_words":1,"start":68.65,"end":69.15},{"sentences":[{"text":"just a free okay.","start":68.88,"end":69.92,"sentiment":"neutral","sentiment_score":0.1890033446252346},{"text":"Thank you.","start":69.92,"end":70.4,"sentiment":"positive","sentiment_score":0.3630629777908325},{"text":"Take","start":70.4,"end":70.631935,"sentiment":"neutral","sentiment_score":0.057087283581495285}],"sentiment":"neutral","sentiment_score":0.21988951680915697,"channel":0,"num_words":7,"start":68.88,"end":70.631935}]},"summary":{"result":"success","short":"A representative from TechnoWand called a customer named John Runco to offer a gap analysis for IT support and automation. The customer declined, stating that he is not an independent property group and does not want to be contacted. The representative thanked the customer and ended the call."},"intents":{"segments":[{"text":"Actually, Daniel from Techno One asked me to reach out to you to check if you're already available. I believe we spoke with you in the past, but it did not push through for some reason. So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation. And sorry.","start_word":37,"end_word":107,"intents":[{"intent":"Check availability","confidence_score":0.7108463}]},{"text":"So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation. And sorry.","start_word":73,"end_word":107,"intents":[{"intent":"Offer gap analysis","confidence_score":0.05014004},{"intent":"Inquire about interest","confidence_score":0.019065648}]},{"text":"I mean, so far so good, sir, with your Thank business thank because you. it's Bye. just a free okay. Thank you.","start_word":148,"end_word":169,"intents":[{"intent":"Express gratitude","confidence_score":0.19924892}]}]},"sentiments":{"segments":[{"text":"Hello? Good afternoon. Hello? Hello, sir. Yes. This is Ebby from TechnoWand in Springfield, Brisbane. By the way, is this mister John Runco in Independent Property Group? Sorry. Who's this? This is Abby from Techno One, sir. Actually, Daniel from Techno One asked me to reach out to you to check if you're already available. I believe we spoke with you in the past, but it did not push through for some reason. So we wanted to check out if you're still interested for a quick gap analysis, like an IT review to reduce downtime for your IT support, like, overall improvement for AI or automation. And sorry. Where are you both? Springfield, Brisbane. Yeah. No. Look.","start_word":0,"end_word":116,"sentiment":"neutral","sentiment_score":0.000033873500797199085},{"text":"Yeah. You can take me a long way away. I'm not an independent property group and have no interest in any of that, so thank you for your time.","start_word":117,"end_word":145,"sentiment":"negative","sentiment_score":-0.5054481625556946},{"text":"Oh, alright.","start_word":146,"end_word":147,"sentiment":"neutral","sentiment_score":0.09428972750902176},{"text":"I mean, so far so good, sir, with your Thank business thank because you.","start_word":148,"end_word":161,"sentiment":"positive","sentiment_score":0.3786621689796448},{"text":"it's Bye. just a free okay.","start_word":162,"end_word":167,"sentiment":"neutral","sentiment_score":0.21715164184570312},{"text":"Thank you.","start_word":168,"end_word":169,"sentiment":"positive","sentiment_score":0.34885749220848083},{"text":"Take","start_word":170,"end_word":170,"sentiment":"neutral","sentiment_score":0.11380241811275482}],"average":{"sentiment":"neutral","sentiment_score":-0.02804281701685482}}}}