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from Vigilance AI. I'm just looking for Clive. I want to speak with him. Yes, Laura. Good afternoon.\n\nI'm looking for Clive. Mary from Vigilance AI. Thank you. Yes. Hi, Clive.\n\nGood afternoon. This is Mary from Vigilance AI. I hope you're doing well. Clive, you may or may, yeah, you may or may not remember I spoke with you last week, and we already sent out or I already forwarded an email with you. So I am just checking your availability, if possible, to have a short demo with you along with our CTO by next month.\n\nIf you do have an open schedule, let's say, on the September 10. Okay. Like, 10:00. Is it okay with you? Okay.\n\nSure. After this call, I will be sending the invitation for us to block it off. And a day prior to the demo, I will be giving you a call just to remind you. Please kindly have it accepted, the invite, for reference. Alright.\n\nLooking forward to talk to you soon. Have a good one. Bye.","paragraphs":[{"sentences":[{"text":"Mary from Vigilance AI.","start":57.22,"end":60.120003,"sentiment":"neutral","sentiment_score":0.02254352532327175},{"text":"I'm just looking for Clive.","start":72.235,"end":73.835,"sentiment":"neutral","sentiment_score":-0.21203944087028503},{"text":"I want to speak with him.","start":73.835,"end":75.295,"sentiment":"neutral","sentiment_score":-0.19516033679246902},{"text":"Yes, Laura.","start":98.115005,"end":98.915,"sentiment":"neutral","sentiment_score":0.12862561643123627},{"text":"Good afternoon.","start":98.915,"end":99.635,"sentiment":"neutral","sentiment_score":0.25790515542030334}],"sentiment":"neutral","sentiment_score":-0.07199597790053017,"num_words":19,"start":57.22,"end":99.635},{"sentences":[{"text":"I'm looking for Clive.","start":99.635,"end":100.935005,"sentiment":"neutral","sentiment_score":0.09168374165892601},{"text":"Mary from Vigilance AI.","start":107.155,"end":110.135,"sentiment":"neutral","sentiment_score":0.012103114277124405},{"text":"Thank you.","start":116.38,"end":117.12,"sentiment":"neutral","sentiment_score":0.25704242289066315},{"text":"Yes.","start":140.74,"end":141.06,"sentiment":"neutral","sentiment_score":0.11814533174037932},{"text":"Hi, Clive.","start":141.06,"end":141.78,"sentiment":"neutral","sentiment_score":0.2829313278198242}],"sentiment":"neutral","sentiment_score":0.12409540437735044,"num_words":13,"start":99.635,"end":141.78},{"sentences":[{"text":"Good afternoon.","start":141.78,"end":142.59999,"sentiment":"positive","sentiment_score":0.5135662108659744},{"text":"This is Mary from Vigilance AI.","start":143.38,"end":145.94,"sentiment":"positive","sentiment_score":0.45873092611630756},{"text":"I hope you're doing well.","start":145.94,"end":147.31999,"sentiment":"positive","sentiment_score":0.5998725771903992},{"text":"Clive, you may or may, yeah, you may or may not remember I spoke with you last week, and we already sent out or I already forwarded an email with you.","start":149.14,"end":159.795,"sentiment":"neutral","sentiment_score":0.06895209608539458},{"text":"So I am just checking your availability, if possible, to have a short demo with you along with our CTO by next month.","start":160.255,"end":169.08,"sentiment":"neutral","sentiment_score":0.1255180962059809}],"sentiment":"neutral","sentiment_score":0.17616883665323257,"num_words":67,"start":141.78,"end":169.08},{"sentences":[{"text":"If you do have an open schedule, let's say, on the September 10.","start":170.34001,"end":174.04001,"sentiment":"neutral","sentiment_score":0.030073125918324176},{"text":"Okay.","start":182.86499,"end":183.36499,"sentiment":"neutral","sentiment_score":0.052384816110134125},{"text":"Like, 10:00.","start":183.58499,"end":184.56499,"sentiment":"neutral","sentiment_score":0.04599655978381634},{"text":"Is it okay with you?","start":184.625,"end":185.92499,"sentiment":"neutral","sentiment_score":0.04603558704257012},{"text":"Okay.","start":189.825,"end":190.325,"sentiment":"neutral","sentiment_score":0.06512521207332611}],"sentiment":"neutral","sentiment_score":0.037755987268279896,"num_words":22,"start":170.34001,"end":190.325},{"sentences":[{"text":"Sure.","start":191.025,"end":191.525,"sentiment":"neutral","sentiment_score":0.08811977505683899},{"text":"After this call, I will be sending the invitation for us to block it off.","start":192.35,"end":196.21,"sentiment":"neutral","sentiment_score":-0.004379806915918986},{"text":"And a day prior to the demo, I will be giving you a call just to remind you.","start":196.59,"end":201.07,"sentiment":"neutral","sentiment_score":0.04447437491681841},{"text":"Please kindly have it accepted, the invite, for reference.","start":201.07,"end":204.37001,"sentiment":"neutral","sentiment_score":0.09185059451394612},{"text":"Alright.","start":206.62894,"end":207.12894,"sentiment":"neutral","sentiment_score":0.3004802167415619}],"sentiment":"neutral","sentiment_score":0.044320386072451416,"num_words":44,"start":191.025,"end":207.12894},{"sentences":[{"text":"Looking forward to talk to you soon.","start":207.26894,"end":209.18895,"sentiment":"positive","sentiment_score":0.4811438407216753},{"text":"Have a good one.","start":209.18895,"end":210.24895,"sentiment":"positive","sentiment_score":0.546312153339386},{"text":"Bye.","start":210.46895,"end":210.96895,"sentiment":"neutral","sentiment_score":0.16420607268810272}],"sentiment":"positive","sentiment_score":0.47645513092478115,"num_words":12,"start":207.26894,"end":210.96895}]}}]},{"alternatives":[{"transcript":"Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? Thanks, Mary, from Vigilance AI. Can you please describe the problem you're experiencing? Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Let me see if I can get him for you. Can I let him know who's calling? 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you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again Thanks for calling the Cybertel help desk. This is Jared.\n\nI'll be assisting you today. Can I please start with your name and the company you're calling from? Thanks, Mary, from Vigilance AI. Can you please describe the problem you're experiencing? Sure.\n\nLet me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Let me see if I can get him for you.\n\nCan I let him know who's calling? Let me see if he's available. It won't be a moment. Hello. This is Clive.\n\nYeah. Yes. Thank you. Yeah. Yeah.\n\nOkay. September 10. Yes. I can I can do that? Yes.\n\nThat's fine. Yep. Ten AM. Yeah. Will do.\n\nThank you. And you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.3157508770624797},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.3999999,"end":5.62,"sentiment":"neutral","sentiment_score":-0.08921792544424534},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.013595286011695861},{"text":"For help desk support, press 2.","start":8.24,"end":10.34,"sentiment":"neutral","sentiment_score":-0.0031069074757397175},{"text":"To discuss an in progress order, press 3.","start":10.639999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010223465971648693}],"sentiment":"neutral","sentiment_score":0.023826297292751927,"num_words":35,"start":0.08,"end":13.38},{"sentences":[{"text":"For billing and accounts, press 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Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3.\n\nFor billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1.\n\nFor help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again Thanks for calling the Cybertel help desk. This is Jared.\n\nI'll be assisting you today. Can I please start with your name and the company you're calling from?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Thanks, Mary, from Vigilance AI. Can you please describe the problem you're experiencing?\n\nChannel 0: I'm just looking for Clive. I want to speak with him.\n\nChannel 1: Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura.\n\nChannel 0: Yes, Laura. Good afternoon. I'm looking for Clive.\n\nChannel 1: Let me see if I can get him for you. Can I let him know who's calling?\n\nChannel 0: Mary from Vigilance AI.\n\nChannel 1: Let me see if he's available. It won't be a moment.\n\nChannel 0: Thank you.\n\nChannel 1: Hello. This is Clive.\n\nChannel 0: Yes. Hi, Clive. Good afternoon. This is Mary from\n\nChannel 1: Yeah.\n\nChannel 0: Vigilance AI. I hope you're doing well. Clive,\n\nChannel 1: Yes.\n\nChannel 0: you\n\nChannel 1: Thank\n\nChannel 0: may\n\nChannel 1: you.\n\nChannel 0: or may, yeah, you may or may not remember I spoke with you last week, and we already sent out or I already forwarded an\n\nChannel 1: Yeah.\n\nChannel 0: email with you. So I am just checking your availability, if possible, to have a short demo with you along with our CTO by next month. If you do have an open schedule, let's say, on the September 10.\n\nChannel 1: Yeah. Okay. September 10. Yes. I can I can do\n\nChannel 0: Okay. Like, 10:00. Is it okay with you?\n\nChannel 1: that? Yes. That's fine. Yep. Ten\n\nChannel 0: Okay.\n\nChannel 1: AM.\n\nChannel 0: Sure. After this call, I will be sending the invitation for us to block it off. And a day prior to the demo, I will be giving you a call just to remind you. Please kindly have it accepted, the invite,\n\nChannel 1: Yeah.\n\nChannel 0: for reference.\n\nChannel 1: Will do.\n\nChannel 0: Alright.\n\nChannel 1: Thank\n\nChannel 0: Looking\n\nChannel 1: you.\n\nChannel 0: forward to talk to you soon. Have a good one. Bye.\n\nChannel 1: And you. Bye bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Cybertel Telecom.","start":0.08,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.3157508770624797},{"text":"Please note that calls are recorded for quality assurance purposes.","start":2.3999999,"end":5.62,"sentiment":"neutral","sentiment_score":-0.08921792544424534},{"text":"For sales inquiries, press 1.","start":6.0,"end":8.02,"sentiment":"neutral","sentiment_score":-0.013595286011695861},{"text":"For help desk support, press 2.","start":8.24,"end":10.34,"sentiment":"neutral","sentiment_score":-0.0031069074757397175},{"text":"To discuss an in progress order, press 3.","start":10.639999,"end":13.38,"sentiment":"neutral","sentiment_score":-0.010223465971648693}],"sentiment":"neutral","sentiment_score":0.023826297292751927,"channel":1,"num_words":35,"start":0.08,"end":13.38},{"sentences":[{"text":"For billing and accounts, press 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to talk to you soon.","start":207.66895,"end":209.18895,"sentiment":"positive","sentiment_score":0.4744176169236501},{"text":"Have a good one.","start":209.18895,"end":210.24895,"sentiment":"positive","sentiment_score":0.546312153339386},{"text":"Bye.","start":210.46895,"end":210.96895,"sentiment":"neutral","sentiment_score":0.16420607268810272}],"sentiment":"positive","sentiment_score":0.47236003523523157,"channel":0,"num_words":11,"start":207.66895,"end":210.96895},{"sentences":[{"text":"And you.","start":211.82893,"end":212.64893,"sentiment":"neutral","sentiment_score":0.29148416221141815},{"text":"Bye bye.","start":212.78894,"end":213.52893,"sentiment":"neutral","sentiment_score":0.0776437483727932}],"sentiment":"neutral","sentiment_score":0.18456395529210567,"channel":1,"num_words":4,"start":211.82893,"end":213.52893}]},"summary":{"result":"success","short":"The customer calls Cybertel Telecom and is directed to various options. They are then transferred to an agent named Jared who helps them locate Clive. The agent offers to have a demo with Clive and provides an appointment for the next day."},"intents":{"segments":[{"text":"I'll be assisting you today. Can I please start with your name and the company you're calling from? Mary from Vigilance AI.","start_word":105,"end_word":126,"intents":[{"intent":"Assist with inquiries","confidence_score":0.0021816446}]},{"text":"Let me see if he's available. It won't be a moment. Thank you. Hello.","start_word":207,"end_word":220,"intents":[{"intent":"Check availability","confidence_score":0.045693204}]},{"text":"So I am just checking your availability, if possible, to have a short demo with you along with our CTO by next month.","start_word":275,"end_word":297,"intents":[{"intent":"Schedule demo","confidence_score":0.17705959}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again, please press 0. Thank you for calling Cybertel Telecom. Please note that calls are recorded for quality assurance purposes. For sales inquiries, press 1. For help desk support, press 2. To discuss an in progress order, press 3. For billing and accounts, press 4. To hear these options again Thanks for calling the Cybertel help desk. This is Jared. I'll be assisting you today. Can I please start with your name and the company you're calling from? Mary from Vigilance AI. Thanks, Mary, from Vigilance AI. Can you please describe the problem you're experiencing? I'm just looking for Clive. I want to speak with him. Sure. Let me try to put you through. Please hold the line, and we will be with you in a moment. Good afternoon. This is Laura. Yes, Laura. Good afternoon. I'm looking for Clive. Let me see if I can get him for you. Can I let him know who's calling? Mary from Vigilance AI. Let me see if he's available. It won't be a moment. Thank you. Hello. This is Clive. Yes. Hi, Clive.","start_word":0,"end_word":225,"sentiment":"neutral","sentiment_score":0.029063610805083163},{"text":"Good afternoon. This is Mary from Yeah. Vigilance AI. I hope you're doing well.","start_word":226,"end_word":239,"sentiment":"positive","sentiment_score":0.502454936504364},{"text":"Clive, Yes. you Thank may you. or may, yeah, you may or may not remember I spoke with you last week, and we already sent out or I already forwarded an Yeah. email with you. So I am just checking your availability, if possible, to have a short demo with you along with our CTO by next month. If you do have an open schedule, let's say, on the September 10. Yeah. Okay. September 10. Yes. I can I can do Okay. Like, 10:00. Is it okay with you? that? Yes. That's fine. Yep. Ten Okay. AM. Sure. After this call, I will be sending the invitation for us to block it off. And a day prior to the demo, I will be giving you a call just to remind you. Please kindly have it accepted, the invite, Yeah. for reference. Will do. Alright.","start_word":240,"end_word":383,"sentiment":"neutral","sentiment_score":0.07579478621482849},{"text":"Thank Looking you. forward to talk to you soon. Have a good one.","start_word":384,"end_word":396,"sentiment":"positive","sentiment_score":0.5045130252838135},{"text":"Bye. And you. Bye bye.","start_word":397,"end_word":401,"sentiment":"neutral","sentiment_score":0.24798994958400727}],"average":{"sentiment":"neutral","sentiment_score":0.08308774992636334}}}}