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I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected. That's why we just wanted to confirm. Sorry? Okay. So are we going to disregard this order, or you want me to guide you through signing up again? Okay. You don't want me to activate the service now? You can just tell me the plan speed that you want. Mhmm. Yeah. I just wanted to confirm your address. It's Unit 101 5 36. Mhmm. Okay. I think, yeah, we have your address incorrect here because it says here Woodfield Road, Guilford. Mhmm. K. Let me just check. Your identification is 5531156. Is that correct? Yeah. That is your driver's license number? Okay. May I have the address again, please? Sorry. 1106 Okay. Okay. Hang on. Let me just check. Hello, sir? Yeah. So we're going to proceed with the $50.20, which is the standard one. Okay. And under six months contract. Is that that correct? Mhmm. If you will be canceling within the contract term, we have a cancellation fee of $132 plus 32 132. Yeah. And thirty day notice, which is you'll be billed for the for your last month of the service. So there's also a thirty day notice, which is you'll still be billed for the final month. Is that like yeah. So, like, for example, you'll be canceling August. So there's a thirty day notice, which you're still going to settle the invoice for September. Yeah. That's how it works. And your outstanding bill? Yeah. As long as yeah. As long as the address we can service the address. We have to check first the new address if ever if you're teleservicing on that area. Mhmm. Okay. So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment. Yeah. Do you want it do you want me to pass you through the accounts department? Okay. Yeah. You want do you want it to process it via phone via phone call? Do you want it to process it via phone call, or our accounts department will just send you an invoice? Yeah. But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract. Yeah. Which is the plan speed will be hang on. Let me double check. 67.45 dollars. Yeah. Plus the 20 dollars. Mhmm. Okay. I see. But as of the moment, there's no invoice yet. So there's no payment for you to settle yet since I'm not passing your account to the to our accounts department. I'll have to mhmm. Yeah. Once I inform our our accounts department about this, they'll be making an invoice, send you an invoice, and a portal where you can make a payment. Yeah. Is that via website? Okay. I think it's much better if we wait for the invoice first. Hello? Yeah. I think it's best if we wait for the invoice instead. Right? Yeah. You'll be they'll be sending you an email and a text regarding it. We'll just have to inform them so that you'll not be proceeding with the website anymore. Okay. But I think you'll be ordering again. So there's might be a conflict with your current order, the one that we received and the new one. Yeah. So I think it's best if we wait for the invoice instead. Mhmm. So I'm going to drop this call now and inform our accounts department, then just yeah. They're going to send you an instruction or a link where you can provide the upfront payment instead of going via our website. Yeah. Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add. Okay. But, actually, we're processing it. We're changing your information now. So I think it's best if we wait for the invoice instead. Okay. I'll inform then, and I'll update you once the activation is complete. Okay. Thank you. 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Yes. Hello. Good morning. This is Maureen from Erto tech support.\n\nAm I speaking with Chad? Yeah. I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected. That's why we just wanted to confirm. Sorry?\n\nOkay. So are we going to disregard this order, or you want me to guide you through signing up again? Okay. You don't want me to activate the service now? You can just tell me the plan speed that you want.\n\nMhmm. Yeah. I just wanted to confirm your address. It's Unit 101 5 36. Mhmm.\n\nOkay. I think, yeah, we have your address incorrect here because it says here Woodfield Road, Guilford. Mhmm. K. Let me just check.\n\nYour identification is 5531156. Is that correct? Yeah. That is your driver's license number? Okay.\n\nMay I have the address again, please? Sorry. 1106 Okay. Okay. Hang on.\n\nLet me just check. Hello, sir? Yeah. So we're going to proceed with the $50.20, which is the standard one. Okay.\n\nAnd under six months contract. Is that that correct? Mhmm. If you will be canceling within the contract term, we have a cancellation fee of $132 plus 32 132. Yeah.\n\nAnd thirty day notice, which is you'll be billed for the for your last month of the service. So there's also a thirty day notice, which is you'll still be billed for the final month. Is that like yeah. So, like, for example, you'll be canceling August. So there's a thirty day notice, which you're still going to settle the invoice for September.\n\nYeah. That's how it works. And your outstanding bill? Yeah. As long as yeah.\n\nAs long as the address we can service the address. We have to check first the new address if ever if you're teleservicing on that area. Mhmm. Okay. So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment.\n\nYeah. Do you want it do you want me to pass you through the accounts department? Okay. Yeah. You want do you want it to process it via phone via phone call?\n\nDo you want it to process it via phone call, or our accounts department will just send you an invoice? Yeah. But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract. Yeah. Which is the plan speed will be hang on.\n\nLet me double check. 67.45 dollars. Yeah. Plus the 20 dollars. Mhmm.\n\nOkay. I see. But as of the moment, there's no invoice yet. So there's no payment for you to settle yet since I'm not passing your account to the to our accounts department. I'll have to mhmm.\n\nYeah. Once I inform our our accounts department about this, they'll be making an invoice, send you an invoice, and a portal where you can make a payment. Yeah. Is that via website? Okay.\n\nI think it's much better if we wait for the invoice first. Hello? Yeah. I think it's best if we wait for the invoice instead. Right?\n\nYeah. You'll be they'll be sending you an email and a text regarding it. We'll just have to inform them so that you'll not be proceeding with the website anymore. Okay. But I think you'll be ordering again.\n\nSo there's might be a conflict with your current order, the one that we received and the new one. Yeah. So I think it's best if we wait for the invoice instead. Mhmm. So I'm going to drop this call now and inform our accounts department, then just yeah.\n\nThey're going to send you an instruction or a link where you can provide the upfront payment instead of going via our website. Yeah. Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add. Okay. But, actually, we're processing it.\n\nWe're changing your information now. So I think it's best if we wait for the invoice instead. Okay. I'll inform then, and I'll update you once the activation is complete. Okay.\n\nThank you. Bye for now.","paragraphs":[{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.019459042698144913},{"text":"Yes.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.08066016435623169},{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.12834253907203674},{"text":"Good morning.","start":6.16,"end":6.7999997,"sentiment":"positive","sentiment_score":0.39497753977775574},{"text":"This is Maureen from Erto tech support.","start":6.7999997,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.3104745830808367}],"sentiment":"neutral","sentiment_score":0.2659782422706485,"num_words":12,"start":4.24,"end":10.0199995},{"sentences":[{"text":"Am I speaking with Chad?","start":10.96,"end":12.5,"sentiment":"neutral","sentiment_score":0.05404836907982826},{"text":"Yeah.","start":15.844999,"end":16.164999,"sentiment":"neutral","sentiment_score":0.01287710852921009},{"text":"I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected.","start":16.164999,"end":25.864998,"sentiment":"neutral","sentiment_score":-0.0415926448724888},{"text":"That's why we just wanted to confirm.","start":26.8,"end":28.42,"sentiment":"neutral","sentiment_score":-0.2749007636947291},{"text":"Sorry?","start":32.4,"end":32.9,"sentiment":"neutral","sentiment_score":-0.15395227074623108}],"sentiment":"neutral","sentiment_score":-0.07117414815215076,"num_words":41,"start":10.96,"end":32.9},{"sentences":[{"text":"Okay.","start":40.0,"end":40.5,"sentiment":"neutral","sentiment_score":-0.07639298588037491},{"text":"So are we going to disregard this order, or you want me to guide you through signing up again?","start":41.485,"end":46.704998,"sentiment":"neutral","sentiment_score":-0.031235307455062866},{"text":"Okay.","start":52.445,"end":52.945,"sentiment":"neutral","sentiment_score":-0.01994229480624199},{"text":"You don't want me to activate the service now?","start":54.78,"end":57.98,"sentiment":"neutral","sentiment_score":-0.10446208301517698},{"text":"You can just tell me the plan speed that you want.","start":57.98,"end":60.559998,"sentiment":"neutral","sentiment_score":0.040460641411217774}],"sentiment":"neutral","sentiment_score":-0.02889994668160997,"num_words":41,"start":40.0,"end":60.559998},{"sentences":[{"text":"Mhmm.","start":67.915,"end":68.415,"sentiment":"neutral","sentiment_score":0.018066532909870148},{"text":"Yeah.","start":74.314995,"end":74.814995,"sentiment":"neutral","sentiment_score":0.016965575516223907},{"text":"I just wanted to confirm your address.","start":74.875,"end":76.975,"sentiment":"neutral","sentiment_score":0.004589591707502093},{"text":"It's Unit 101 5 36.","start":77.034996,"end":80.75,"sentiment":"neutral","sentiment_score":-0.009930595755577087},{"text":"Mhmm.","start":86.090004,"end":86.25,"sentiment":"neutral","sentiment_score":-0.016239920631051064}],"sentiment":"neutral","sentiment_score":0.00008442339797814687,"num_words":15,"start":67.915,"end":86.25},{"sentences":[{"text":"Okay.","start":86.25,"end":86.75,"sentiment":"neutral","sentiment_score":-0.03709504380822182},{"text":"I think, yeah, we have your address incorrect here because it says here Woodfield Road, Guilford.","start":87.69,"end":93.785,"sentiment":"neutral","sentiment_score":-0.1118972219992429},{"text":"Mhmm.","start":99.125,"end":99.625,"sentiment":"neutral","sentiment_score":-0.014819517731666563},{"text":"K.","start":100.885,"end":101.045,"sentiment":"neutral","sentiment_score":-0.01776040345430374},{"text":"Let me just check.","start":101.045,"end":102.745,"sentiment":"neutral","sentiment_score":-0.02248266013339162}],"sentiment":"neutral","sentiment_score":-0.08478091989198457,"num_words":23,"start":86.25,"end":102.745},{"sentences":[{"text":"Your identification is 5531156.","start":103.765,"end":108.325005,"sentiment":"neutral","sentiment_score":-0.02693464863114059},{"text":"Is that correct?","start":108.325005,"end":109.170006,"sentiment":"neutral","sentiment_score":-0.009957145899534225},{"text":"Yeah.","start":114.270004,"end":114.770004,"sentiment":"neutral","sentiment_score":-0.018534209579229355},{"text":"That is your driver's license number?","start":114.91,"end":116.93,"sentiment":"neutral","sentiment_score":-0.017419577886660893},{"text":"Okay.","start":124.135,"end":124.635,"sentiment":"neutral","sentiment_score":0.004194350913167}],"sentiment":"neutral","sentiment_score":-0.01709782388061285,"num_words":15,"start":103.765,"end":124.635},{"sentences":[{"text":"May I have the address again, please?","start":129.895,"end":133.175,"sentiment":"neutral","sentiment_score":-0.007416201888450554},{"text":"Sorry.","start":133.175,"end":133.675,"sentiment":"neutral","sentiment_score":-0.04117405042052269},{"text":"1106 Okay.","start":136.775,"end":148.59999,"sentiment":"neutral","sentiment_score":0.0005683926865458488},{"text":"Okay.","start":148.59999,"end":148.84,"sentiment":"neutral","sentiment_score":0.0003661122173070907},{"text":"Hang on.","start":148.84,"end":149.23999,"sentiment":"neutral","sentiment_score":-0.01248013973236084}],"sentiment":"neutral","sentiment_score":-0.008964988116461497,"num_words":13,"start":129.895,"end":149.23999},{"sentences":[{"text":"Let me just check.","start":149.23999,"end":150.45999,"sentiment":"neutral","sentiment_score":0.02557163219898939},{"text":"Hello, sir?","start":216.875,"end":217.855,"sentiment":"neutral","sentiment_score":0.07295633479952812},{"text":"Yeah.","start":219.31999,"end":219.81999,"sentiment":"neutral","sentiment_score":0.1482863873243332},{"text":"So we're going to proceed with the $50.20, which is the standard one.","start":221.16,"end":227.1,"sentiment":"neutral","sentiment_score":0.14969714730978012},{"text":"Okay.","start":227.4,"end":227.9,"sentiment":"neutral","sentiment_score":0.07531730830669403}],"sentiment":"neutral","sentiment_score":0.1151364670977706,"num_words":21,"start":149.23999,"end":227.9},{"sentences":[{"text":"And under six months contract.","start":228.28,"end":230.22,"sentiment":"neutral","sentiment_score":0.02714306302368641},{"text":"Is that that correct?","start":230.36,"end":231.545,"sentiment":"neutral","sentiment_score":0.07179947383701801},{"text":"Mhmm.","start":235.525,"end":236.025,"sentiment":"neutral","sentiment_score":-0.0910542756319046},{"text":"If you will be canceling within the contract term, we have a cancellation fee of $132 plus 32 132.","start":240.005,"end":251.96,"sentiment":"neutral","sentiment_score":-0.18390134467106117},{"text":"Yeah.","start":253.38,"end":253.88,"sentiment":"neutral","sentiment_score":0.05382094532251358}],"sentiment":"neutral","sentiment_score":-0.1036148556197683,"num_words":30,"start":228.28,"end":253.88},{"sentences":[{"text":"And thirty day notice, which is you'll be billed for the for your last month of the service.","start":253.94,"end":263.115,"sentiment":"neutral","sentiment_score":0.00988234429516726},{"text":"So there's also a thirty day notice, which is you'll still be billed for the final month.","start":267.73502,"end":274.32,"sentiment":"neutral","sentiment_score":-0.1194445273893721},{"text":"Is that like yeah.","start":275.84,"end":277.28,"sentiment":"neutral","sentiment_score":0.036638103891164064},{"text":"So, like, for example, you'll be canceling August.","start":277.28,"end":279.94,"sentiment":"neutral","sentiment_score":-0.04248382989317179},{"text":"So there's a thirty day notice, which you're still going to settle the invoice for September.","start":280.4,"end":289.825,"sentiment":"neutral","sentiment_score":-0.02155786385992542}],"sentiment":"neutral","sentiment_score":-0.03795109228009269,"num_words":63,"start":253.94,"end":289.825},{"sentences":[{"text":"Yeah.","start":289.825,"end":290.225,"sentiment":"neutral","sentiment_score":0.12116432934999466},{"text":"That's how it works.","start":290.225,"end":291.445,"sentiment":"neutral","sentiment_score":0.20426008105278015},{"text":"And your outstanding bill?","start":291.505,"end":293.445,"sentiment":"neutral","sentiment_score":-0.12428446020931005},{"text":"Yeah.","start":297.505,"end":297.98502,"sentiment":"neutral","sentiment_score":0.008779138326644897},{"text":"As long as yeah.","start":297.98502,"end":299.98502,"sentiment":"neutral","sentiment_score":0.01689593307673931}],"sentiment":"neutral","sentiment_score":0.03695926309696266,"num_words":14,"start":289.825,"end":299.98502},{"sentences":[{"text":"As long as the address we can service the address.","start":299.98502,"end":303.20502,"sentiment":"neutral","sentiment_score":0.05973409302532673},{"text":"We have to check first the new address if ever if you're teleservicing on that area.","start":303.56,"end":309.9,"sentiment":"neutral","sentiment_score":0.017655239207670093},{"text":"Mhmm.","start":311.8,"end":312.3,"sentiment":"neutral","sentiment_score":0.029984023422002792},{"text":"Okay.","start":312.44,"end":312.84,"sentiment":"neutral","sentiment_score":-0.04720855504274368},{"text":"So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment.","start":312.84,"end":329.79498,"sentiment":"neutral","sentiment_score":-0.307755165733397}],"sentiment":"neutral","sentiment_score":-0.16834715299089165,"num_words":68,"start":299.98502,"end":329.79498},{"sentences":[{"text":"Yeah.","start":334.1,"end":334.6,"sentiment":"neutral","sentiment_score":0.024584919214248657},{"text":"Do you want it do you want me to pass you through the accounts department?","start":335.3,"end":339.0,"sentiment":"neutral","sentiment_score":0.03286537205179532},{"text":"Okay.","start":343.94,"end":344.44,"sentiment":"neutral","sentiment_score":0.060833316296339035},{"text":"Yeah.","start":346.135,"end":346.295,"sentiment":"neutral","sentiment_score":0.062426209449768066},{"text":"You want do you want it to process it via phone via phone call?","start":346.295,"end":351.435,"sentiment":"neutral","sentiment_score":0.035123534101460664}],"sentiment":"neutral","sentiment_score":0.035392328223679215,"num_words":32,"start":334.1,"end":351.435},{"sentences":[{"text":"Do you want it to process it via phone call, or our accounts department will just send you an invoice?","start":355.655,"end":362.16998,"sentiment":"neutral","sentiment_score":-0.010282363276928663},{"text":"Yeah.","start":368.78998,"end":369.11,"sentiment":"neutral","sentiment_score":0.04755234718322754},{"text":"But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract.","start":369.11,"end":379.285,"sentiment":"neutral","sentiment_score":0.02175866597546981},{"text":"Yeah.","start":385.82498,"end":386.32498,"sentiment":"neutral","sentiment_score":0.06674690544605255},{"text":"Which is the plan speed will be hang on.","start":387.23,"end":390.51,"sentiment":"neutral","sentiment_score":0.03167109046545294}],"sentiment":"neutral","sentiment_score":0.013323107309508742,"num_words":57,"start":355.655,"end":390.51},{"sentences":[{"text":"Let me double check.","start":390.51,"end":391.73,"sentiment":"neutral","sentiment_score":0.01636713044717908},{"text":"67.45 dollars.","start":391.87003,"end":395.17,"sentiment":"neutral","sentiment_score":0.0373946875333786},{"text":"Yeah.","start":395.31,"end":395.63,"sentiment":"neutral","sentiment_score":0.08015328645706177},{"text":"Plus the 20 dollars.","start":395.63,"end":397.17,"sentiment":"neutral","sentiment_score":0.0724630281329155},{"text":"Mhmm.","start":398.685,"end":399.185,"sentiment":"neutral","sentiment_score":0.0314192995429039}],"sentiment":"neutral","sentiment_score":0.04514021628225843,"num_words":12,"start":390.51,"end":399.185},{"sentences":[{"text":"Okay.","start":403.805,"end":404.125,"sentiment":"neutral","sentiment_score":-0.028113339096307755},{"text":"I see.","start":404.125,"end":404.525,"sentiment":"neutral","sentiment_score":-0.06081485189497471},{"text":"But as of the moment, there's no invoice yet.","start":404.525,"end":408.465,"sentiment":"neutral","sentiment_score":-0.33202234738402897},{"text":"So there's no payment for you to settle yet since I'm not passing your account to the to our accounts department.","start":408.76498,"end":418.09998,"sentiment":"negative","sentiment_score":-0.5124332592600868},{"text":"I'll have to mhmm.","start":419.59998,"end":421.46,"sentiment":"negative","sentiment_score":-0.3433716595172882}],"sentiment":"negative","sentiment_score":-0.41277106086144577,"num_words":37,"start":403.805,"end":421.46},{"sentences":[{"text":"Yeah.","start":426.63998,"end":427.13998,"sentiment":"neutral","sentiment_score":-0.029439281672239304},{"text":"Once I inform our our accounts department about this, they'll be making an invoice, send you an invoice, and a portal where you can make a payment.","start":427.855,"end":437.315,"sentiment":"neutral","sentiment_score":-0.03568362582612921},{"text":"Yeah.","start":441.85498,"end":442.35498,"sentiment":"neutral","sentiment_score":0.06898219883441925},{"text":"Is that via website?","start":442.77,"end":445.43,"sentiment":"neutral","sentiment_score":0.06148042529821396},{"text":"Okay.","start":456.475,"end":456.715,"sentiment":"neutral","sentiment_score":0.13012093305587769}],"sentiment":"neutral","sentiment_score":-0.016113892526311034,"num_words":34,"start":426.63998,"end":456.715},{"sentences":[{"text":"I think it's much better if we wait for the invoice first.","start":456.715,"end":467.91,"sentiment":"neutral","sentiment_score":0.051176489951709904},{"text":"Hello?","start":474.15,"end":474.65,"sentiment":"neutral","sentiment_score":0.019014034420251846},{"text":"Yeah.","start":478.31,"end":478.81,"sentiment":"neutral","sentiment_score":0.040427014231681824},{"text":"I think it's best if we wait for the invoice instead.","start":478.87,"end":483.21,"sentiment":"neutral","sentiment_score":0.01714827035638419},{"text":"Right?","start":485.315,"end":485.815,"sentiment":"neutral","sentiment_score":0.05548841133713722}],"sentiment":"neutral","sentiment_score":0.035295319743454456,"num_words":26,"start":456.715,"end":485.815},{"sentences":[{"text":"Yeah.","start":486.435,"end":486.935,"sentiment":"neutral","sentiment_score":0.04946392774581909},{"text":"You'll be they'll be sending you an email and a text regarding it.","start":487.07498,"end":492.375,"sentiment":"neutral","sentiment_score":0.07417758496908042},{"text":"We'll just have to inform them so that you'll not be proceeding with the website anymore.","start":494.195,"end":500.95,"sentiment":"neutral","sentiment_score":-0.13859910005703568},{"text":"Okay.","start":508.45,"end":508.85,"sentiment":"neutral","sentiment_score":-0.07044050842523575},{"text":"But I think you'll be ordering again.","start":508.85,"end":511.83,"sentiment":"neutral","sentiment_score":-0.2564851407493864}],"sentiment":"neutral","sentiment_score":-0.08078025163788545,"num_words":38,"start":486.435,"end":511.83},{"sentences":[{"text":"So there's might be a conflict with your current order, the one that we received and the new one.","start":512.435,"end":518.375,"sentiment":"negative","sentiment_score":-0.3919632968149687},{"text":"Yeah.","start":523.635,"end":524.135,"sentiment":"neutral","sentiment_score":-0.09588944911956788},{"text":"So I think it's best if we wait for the invoice instead.","start":525.15497,"end":532.81,"sentiment":"neutral","sentiment_score":-0.07719139754772186},{"text":"Mhmm.","start":533.43,"end":533.93,"sentiment":"neutral","sentiment_score":-0.02950512245297432},{"text":"So I'm going to drop this call now and inform our accounts department, then just yeah.","start":534.95,"end":543.17505,"sentiment":"neutral","sentiment_score":-0.021033363067544997}],"sentiment":"neutral","sentiment_score":-0.1803168936879659,"num_words":49,"start":512.435,"end":543.17505},{"sentences":[{"text":"They're going to send you an instruction or a link where you can provide the upfront payment instead of going via our website.","start":543.395,"end":551.49506,"sentiment":"neutral","sentiment_score":0.01767426291885583},{"text":"Yeah.","start":553.55505,"end":554.05505,"sentiment":"neutral","sentiment_score":-0.05347546190023422},{"text":"Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add.","start":554.5,"end":570.79504,"sentiment":"neutral","sentiment_score":-0.2751568153500557},{"text":"Okay.","start":579.175,"end":579.575,"sentiment":"neutral","sentiment_score":-0.07178065180778503},{"text":"But, actually, we're processing it.","start":579.575,"end":582.47504,"sentiment":"neutral","sentiment_score":-0.07274015843868256}],"sentiment":"neutral","sentiment_score":-0.13895255532115697,"num_words":60,"start":543.395,"end":582.47504},{"sentences":[{"text":"We're changing your information now.","start":582.69995,"end":584.69995,"sentiment":"neutral","sentiment_score":-0.13672471791505814},{"text":"So I think it's best if we wait for the invoice instead.","start":584.69995,"end":589.36,"sentiment":"neutral","sentiment_score":-0.06060413519541422},{"text":"Okay.","start":595.33997,"end":595.83997,"sentiment":"neutral","sentiment_score":0.023916319012641907},{"text":"I'll inform then, and I'll update you once the activation is complete.","start":596.22,"end":600.86096,"sentiment":"neutral","sentiment_score":0.1382881443326672},{"text":"Okay.","start":602.761,"end":603.081,"sentiment":"neutral","sentiment_score":0.13223186135292053}],"sentiment":"neutral","sentiment_score":0.013055893562493785,"num_words":31,"start":582.69995,"end":603.081},{"sentences":[{"text":"Thank you.","start":603.081,"end":603.80096,"sentiment":"positive","sentiment_score":0.7249521315097809},{"text":"Bye for now.","start":603.80096,"end":604.701,"sentiment":"positive","sentiment_score":0.564208447933197}],"sentiment":"positive","sentiment_score":0.6285059213638305,"num_words":5,"start":603.081,"end":604.701}]}}]},{"alternatives":[{"transcript":"Hello? Yeah. Yeah. Yeah. Oh, no. I didn't I didn't pay for it yet. I'm just checking about the NDA. No. I didn't I didn't I didn't pay for it yet. I'm just still checking checking on the NDA thing. I'll I'll do it on my end online. So I'm looking for the for the 50 by 20. Unlimited one for on six months contract with $20 connection fee. No. No. One one 06. 1106. Unit 1106. Sorry. Identification? Driver's license number. Yes. 531156. It's Unit 1106. Ninety seventh Street, Gungan. Yep. Yep. Yeah. Yeah. If I if I cancel the contract, like, is there a fine? Like, what's the what's the like, how does it work? One hundred twenty two. Okay. Okay. Sorry. I'll be billed for the Okay. Okay. Okay. Got it. Got it. Mhmm. Okay. Right. But if I if I change my location, I can I can change the address? Right? And just continue on the same contract. Yep. Okay. Alright. Okay. I can do it online. Should I do it online now? I mean, I can do it right now online. Just a second. Sorry? I I mean, I can do it online right now. Right? Okay. And it comes at a 15% off. Right? Yep. Yeah. So can I can I go ahead can I go ahead and complete the payment now online? Like, I'm on the payments page. No. No. I mean, I have to page online to complete the payment, so I can do it online. No. I mean, there's an option to do it online as well. I mean, I can do it right now. Yeah. I'm doing it now. Hello? Yep. Okay. So I'll get an email. Oh. Oh, no. I can do it with the website. I prefer to do it on the website. Okay. Okay. Oh. Okay. Okay. Oh, you can you can just cancel the old one then. Okay. I'll I'll have a look. Alright. Alright. Alright. Alright. Okay. Thank you. 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Yeah. Yeah. Yeah. Oh, no.\n\nI didn't I didn't pay for it yet. I'm just checking about the NDA. No. I didn't I didn't I didn't pay for it yet. I'm just still checking checking on the NDA thing.\n\nI'll I'll do it on my end online. So I'm looking for the for the 50 by 20. Unlimited one for on six months contract with $20 connection fee. No. No.\n\nOne one 06. 1106. Unit 1106. Sorry. Identification?\n\nDriver's license number. Yes. 531156. It's Unit 1106. Ninety seventh Street, Gungan.\n\nYep. Yep. Yeah. Yeah. If I if I cancel the contract, like, is there a fine?\n\nLike, what's the what's the like, how does it work? One hundred twenty two. Okay. Okay. Sorry.\n\nI'll be billed for the Okay. Okay. Okay. Got it. Got it.\n\nMhmm. Okay. Right. But if I if I change my location, I can I can change the address? Right?\n\nAnd just continue on the same contract. Yep. Okay. Alright. Okay.\n\nI can do it online. Should I do it online now? I mean, I can do it right now online. Just a second. Sorry?\n\nI I mean, I can do it online right now. Right? Okay. And it comes at a 15% off. Right?\n\nYep. Yeah. So can I can I go ahead can I go ahead and complete the payment now online? Like, I'm on the payments page. No.\n\nNo. I mean, I have to page online to complete the payment, so I can do it online. No. I mean, there's an option to do it online as well. I mean, I can do it right now.\n\nYeah. I'm doing it now. Hello? Yep. Okay.\n\nSo I'll get an email. Oh. Oh, no. I can do it with the website. I prefer to do it on the website.\n\nOkay. Okay. Oh. Okay. Okay.\n\nOh, you can you can just cancel the old one then. Okay. I'll I'll have a look. Alright. Alright.\n\nAlright. Alright. Okay. Thank you. Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.010307497344911098},{"text":"Yeah.","start":10.639999,"end":11.139999,"sentiment":"neutral","sentiment_score":0.09915947914123537},{"text":"Yeah.","start":13.84,"end":14.16,"sentiment":"neutral","sentiment_score":0.04091639071702957},{"text":"Yeah.","start":14.16,"end":14.66,"sentiment":"neutral","sentiment_score":0.0371364988386631},{"text":"Oh, no.","start":27.055,"end":27.294998,"sentiment":"neutral","sentiment_score":-0.2913562208414078}],"sentiment":"neutral","sentiment_score":-0.06586542927349608,"num_words":6,"start":3.84,"end":27.294998},{"sentences":[{"text":"I didn't I didn't pay for it yet.","start":27.294998,"end":28.735,"sentiment":"negative","sentiment_score":-0.37754417583346367},{"text":"I'm just checking about the 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Gungan.","start":138.675,"end":140.195,"sentiment":"neutral","sentiment_score":-0.013853485230356455}],"sentiment":"neutral","sentiment_score":-0.012720171129330993,"num_words":12,"start":120.54,"end":140.195},{"sentences":[{"text":"Yep.","start":140.195,"end":140.695,"sentiment":"neutral","sentiment_score":0.003127655014395714},{"text":"Yep.","start":218.315,"end":218.815,"sentiment":"neutral","sentiment_score":0.14727947115898132},{"text":"Yeah.","start":225.33,"end":225.83,"sentiment":"neutral","sentiment_score":0.12488126754760742},{"text":"Yeah.","start":232.05,"end":232.53,"sentiment":"neutral","sentiment_score":-0.025515329092741013},{"text":"If I if I cancel the contract, like, is there a fine?","start":232.53,"end":235.65001,"sentiment":"neutral","sentiment_score":-0.26581815878550213}],"sentiment":"neutral","sentiment_score":-0.18375280254986137,"num_words":16,"start":140.195,"end":235.65001},{"sentences":[{"text":"Like, what's the what's the like, how does it work?","start":235.65001,"end":238.63,"sentiment":"neutral","sentiment_score":-0.06001973040401935},{"text":"One hundred twenty two.","start":247.605,"end":249.145,"sentiment":"neutral","sentiment_score":-0.10265371389687061},{"text":"Okay.","start":252.005,"end":252.405,"sentiment":"neutral","sentiment_score":0.02051439695060253},{"text":"Okay.","start":252.405,"end":252.905,"sentiment":"neutral","sentiment_score":0.04360232502222061},{"text":"Sorry.","start":264.47,"end":264.95,"sentiment":"neutral","sentiment_score":-0.176078200340271}],"sentiment":"neutral","sentiment_score":-0.06604550811736022,"num_words":17,"start":235.65001,"end":264.95},{"sentences":[{"text":"I'll be billed for the Okay.","start":264.95,"end":275.255,"sentiment":"neutral","sentiment_score":-0.11378611251711845},{"text":"Okay.","start":275.255,"end":275.57498,"sentiment":"neutral","sentiment_score":0.031403787434101105},{"text":"Okay.","start":275.57498,"end":275.975,"sentiment":"neutral","sentiment_score":0.04209522157907486},{"text":"Got it.","start":275.975,"end":276.715,"sentiment":"neutral","sentiment_score":0.052100651897490025},{"text":"Got it.","start":276.935,"end":277.675,"sentiment":"neutral","sentiment_score":-0.0030860956758260736}],"sentiment":"neutral","sentiment_score":-0.042599046137183905,"num_words":12,"start":264.95,"end":277.675},{"sentences":[{"text":"Mhmm.","start":280.55002,"end":281.05002,"sentiment":"neutral","sentiment_score":-0.008952807635068893},{"text":"Okay.","start":288.55002,"end":289.05002,"sentiment":"neutral","sentiment_score":-0.02021395042538643},{"text":"Right.","start":290.07,"end":290.57,"sentiment":"neutral","sentiment_score":0.17340975999832153},{"text":"But if I if I change my location, I can I can change the address?","start":291.75497,"end":296.395,"sentiment":"neutral","sentiment_score":-0.10565916821360588},{"text":"Right?","start":296.395,"end":296.895,"sentiment":"neutral","sentiment_score":-0.0033808331936597824}],"sentiment":"neutral","sentiment_score":-0.07600133444525693,"num_words":19,"start":280.55002,"end":296.895},{"sentences":[{"text":"And just continue on the same contract.","start":297.275,"end":299.055,"sentiment":"neutral","sentiment_score":0.003180904047829764},{"text":"Yep.","start":303.91498,"end":304.41498,"sentiment":"neutral","sentiment_score":0.06083635613322258},{"text":"Okay.","start":307.2,"end":307.7,"sentiment":"neutral","sentiment_score":0.03430932015180588},{"text":"Alright.","start":310.64,"end":311.14,"sentiment":"neutral","sentiment_score":0.07993681728839874},{"text":"Okay.","start":312.40002,"end":312.90002,"sentiment":"neutral","sentiment_score":0.04183614253997803}],"sentiment":"neutral","sentiment_score":0.021744087677110325,"num_words":11,"start":297.275,"end":312.90002},{"sentences":[{"text":"I can do it online.","start":330.365,"end":331.405,"sentiment":"neutral","sentiment_score":0.053682810813188556},{"text":"Should I do it online now?","start":331.405,"end":332.865,"sentiment":"neutral","sentiment_score":0.05874073691666126},{"text":"I mean, I can do it right now online.","start":340.33,"end":342.19,"sentiment":"neutral","sentiment_score":0.09931507251328892},{"text":"Just a second.","start":343.13,"end":343.94998,"sentiment":"neutral","sentiment_score":0.02643002352366845},{"text":"Sorry?","start":353.835,"end":354.335,"sentiment":"neutral","sentiment_score":-0.059767525643110275}],"sentiment":"neutral","sentiment_score":0.06392569471305858,"num_words":24,"start":330.365,"end":354.335},{"sentences":[{"text":"I I mean, I can do it online right now.","start":364.85,"end":367.09,"sentiment":"neutral","sentiment_score":0.10320212207734585},{"text":"Right?","start":367.09,"end":367.59,"sentiment":"neutral","sentiment_score":0.07277734577655792},{"text":"Okay.","start":380.475,"end":380.71503,"sentiment":"neutral","sentiment_score":0.15334880352020264},{"text":"And it comes at a 15% off.","start":380.71503,"end":382.635,"sentiment":"neutral","sentiment_score":0.236069883619036},{"text":"Right?","start":382.635,"end":383.135,"sentiment":"neutral","sentiment_score":0.1093887984752655}],"sentiment":"neutral","sentiment_score":0.15100126769393682,"num_words":20,"start":364.85,"end":383.135},{"sentences":[{"text":"Yep.","start":394.52002,"end":395.02002,"sentiment":"neutral","sentiment_score":0.055964913219213486},{"text":"Yeah.","start":395.56,"end":395.80002,"sentiment":"neutral","sentiment_score":0.07873336970806122},{"text":"So can I can I go ahead can I go ahead and complete the payment now online?","start":395.80002,"end":400.22,"sentiment":"neutral","sentiment_score":0.05366416549419656},{"text":"Like, I'm on the payments page.","start":400.28,"end":401.82,"sentiment":"neutral","sentiment_score":0.009571550724407038},{"text":"No.","start":419.69,"end":419.85,"sentiment":"negative","sentiment_score":-0.4268800020217895}],"sentiment":"neutral","sentiment_score":0.02605916917897188,"num_words":26,"start":394.52002,"end":419.85},{"sentences":[{"text":"No.","start":419.85,"end":420.35,"sentiment":"negative","sentiment_score":-0.41379866003990173},{"text":"I mean, I have to page online to complete the payment, so I can do it online.","start":420.97,"end":425.95,"sentiment":"neutral","sentiment_score":-0.17578001188881257},{"text":"No.","start":438.425,"end":438.66498,"sentiment":"neutral","sentiment_score":-0.11723875999450684},{"text":"I mean, there's an option to do it online as well.","start":438.66498,"end":441.00497,"sentiment":"neutral","sentiment_score":0.09975734962658449},{"text":"I mean, I can do it right now.","start":444.76,"end":446.2,"sentiment":"neutral","sentiment_score":0.12185459211468697}],"sentiment":"neutral","sentiment_score":-0.038082369456165714,"num_words":38,"start":419.85,"end":446.2},{"sentences":[{"text":"Yeah.","start":446.2,"end":446.7,"sentiment":"neutral","sentiment_score":0.1545177400112152},{"text":"I'm doing it now.","start":446.92,"end":447.98,"sentiment":"neutral","sentiment_score":0.17622090503573418},{"text":"Hello?","start":472.5,"end":473.0,"sentiment":"neutral","sentiment_score":0.012066654860973358},{"text":"Yep.","start":476.1,"end":476.6,"sentiment":"neutral","sentiment_score":0.0463438481092453},{"text":"Okay.","start":484.075,"end":484.475,"sentiment":"neutral","sentiment_score":0.05848255008459091}],"sentiment":"neutral","sentiment_score":0.12203680165112019,"num_words":8,"start":446.2,"end":484.475},{"sentences":[{"text":"So I'll get an email.","start":484.475,"end":485.695,"sentiment":"neutral","sentiment_score":0.059519603848457336},{"text":"Oh.","start":494.23502,"end":494.7,"sentiment":"neutral","sentiment_score":-0.04994778335094452},{"text":"Oh, no.","start":503.18002,"end":503.42,"sentiment":"neutral","sentiment_score":-0.14803270995616913},{"text":"I can do it with the website.","start":503.42,"end":504.78,"sentiment":"neutral","sentiment_score":-0.11818572346653257},{"text":"I prefer to do it on the website.","start":504.78,"end":506.64,"sentiment":"neutral","sentiment_score":-0.04556004097685218}],"sentiment":"neutral","sentiment_score":-0.053921546787023544,"num_words":23,"start":484.475,"end":506.64},{"sentences":[{"text":"Okay.","start":522.23,"end":522.73,"sentiment":"neutral","sentiment_score":-0.12570208311080933},{"text":"Okay.","start":525.75,"end":526.25,"sentiment":"neutral","sentiment_score":-0.08209709823131561},{"text":"Oh.","start":532.38995,"end":532.88995,"sentiment":"neutral","sentiment_score":-0.04738354682922363},{"text":"Okay.","start":541.695,"end":542.195,"sentiment":"neutral","sentiment_score":0.004502283409237862},{"text":"Okay.","start":552.61005,"end":553.11005,"sentiment":"neutral","sentiment_score":-0.013229148462414742}],"sentiment":"neutral","sentiment_score":-0.05278191864490509,"num_words":5,"start":522.23,"end":553.11005},{"sentences":[{"text":"Oh, you can you can just cancel the old one then.","start":573.265,"end":575.76,"sentiment":"neutral","sentiment_score":-0.1968159242109819},{"text":"Okay.","start":592.875,"end":593.115,"sentiment":"neutral","sentiment_score":0.03991098329424858},{"text":"I'll I'll have a look.","start":593.115,"end":594.315,"sentiment":"neutral","sentiment_score":0.05170043408870697},{"text":"Alright.","start":594.315,"end":594.815,"sentiment":"neutral","sentiment_score":0.04675690829753876},{"text":"Alright.","start":596.955,"end":597.455,"sentiment":"neutral","sentiment_score":0.07179205119609833}],"sentiment":"neutral","sentiment_score":-0.09200068700470422,"num_words":19,"start":573.265,"end":597.455},{"sentences":[{"text":"Alright.","start":601.195,"end":601.695,"sentiment":"neutral","sentiment_score":0.15011322498321533},{"text":"Alright.","start":602.795,"end":603.03503,"sentiment":"neutral","sentiment_score":0.1754957139492035},{"text":"Okay.","start":603.03503,"end":603.53503,"sentiment":"neutral","sentiment_score":0.2288617640733719},{"text":"Thank you.","start":603.915,"end":604.47504,"sentiment":"positive","sentiment_score":0.6919092535972595},{"text":"Bye.","start":604.47504,"end":604.97504,"sentiment":"neutral","sentiment_score":-0.1023341789841652}],"sentiment":"neutral","sentiment_score":0.3059925052026908,"num_words":6,"start":601.195,"end":604.97504}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello?\n\nChannel 0: Hello? Yes. Hello. Good morning. This is Maureen from Erto tech support.\n\nChannel 1: Yeah.\n\nChannel 0: Am I speaking with Chad?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Yeah. I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected. That's why\n\nChannel 1: Oh,\n\nChannel 0: we\n\nChannel 1: no.\n\nChannel 0: just\n\nChannel 1: I didn't\n\nChannel 0: wanted\n\nChannel 1: I didn't\n\nChannel 0: to confirm.\n\nChannel 1: pay for it yet. I'm just checking about the NDA.\n\nChannel 0: Sorry?\n\nChannel 1: No. I didn't I didn't I didn't pay for it yet. I'm just still checking checking on the NDA thing.\n\nChannel 0: Okay. So are we going to disregard this order, or you want me to guide you through signing up again?\n\nChannel 1: I'll I'll do it on my end online.\n\nChannel 0: Okay. You don't want me to activate the service now? You can just tell me the plan speed that you want.\n\nChannel 1: So I'm looking for the for the 50 by 20. Unlimited\n\nChannel 0: Mhmm.\n\nChannel 1: one for on six months contract with $20 connection fee.\n\nChannel 0: Yeah. I just wanted to confirm your address. It's Unit 101\n\nChannel 1: No.\n\nChannel 0: 5\n\nChannel 1: No.\n\nChannel 0: 36.\n\nChannel 1: One one 06. 1106.\n\nChannel 0: Mhmm. Okay. I think, yeah, we have your address incorrect here because it says here Woodfield Road, Guilford.\n\nChannel 1: Unit 1106.\n\nChannel 0: Mhmm. K. Let me just check. Your identification is 5531156. Is that correct?\n\nChannel 1: Sorry. Identification?\n\nChannel 0: Yeah. That is your driver's license number?\n\nChannel 1: Driver's license number. Yes. 531156.\n\nChannel 0: Okay. May I have the address again, please? Sorry.\n\nChannel 1: It's Unit 1106.\n\nChannel 0: 1106\n\nChannel 1: Ninety seventh Street, Gungan. Yep.\n\nChannel 0: Okay. Okay. Hang on. Let me just check. Hello, sir?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. So we're going to proceed with the $50.20, which\n\nChannel 1: Yeah.\n\nChannel 0: is the standard one. Okay. And under six months contract. Is that that correct?\n\nChannel 1: Yeah. If I if I cancel the contract, like, is there a fine?\n\nChannel 0: Mhmm.\n\nChannel 1: Like, what's the what's the like, how does it work?\n\nChannel 0: If you will be canceling within the contract term, we have a cancellation fee of $132\n\nChannel 1: One hundred twenty two.\n\nChannel 0: plus 32 132.\n\nChannel 1: Okay. Okay.\n\nChannel 0: Yeah. And thirty day notice, which is you'll be billed for the for your last month of the service.\n\nChannel 1: Sorry. I'll be billed for the\n\nChannel 0: So there's also a thirty day notice, which is you'll still be billed for the final month.\n\nChannel 1: Okay. Okay. Okay.\n\nChannel 0: Is\n\nChannel 1: Got\n\nChannel 0: that\n\nChannel 1: it.\n\nChannel 0: like\n\nChannel 1: Got\n\nChannel 0: yeah.\n\nChannel 1: it.\n\nChannel 0: So, like, for example, you'll be canceling August. So\n\nChannel 1: Mhmm.\n\nChannel 0: there's a thirty day notice, which you're still going to settle the invoice for\n\nChannel 1: Okay.\n\nChannel 0: September. Yeah.\n\nChannel 1: Right.\n\nChannel 0: That's how it works. And your\n\nChannel 1: But if I\n\nChannel 0: outstanding bill?\n\nChannel 1: if I change my location, I can I can change the address? Right? And\n\nChannel 0: Yeah.\n\nChannel 1: just continue\n\nChannel 0: As\n\nChannel 1: on\n\nChannel 0: long\n\nChannel 1: the same\n\nChannel 0: as\n\nChannel 1: contract.\n\nChannel 0: yeah. As long as the address we can service the address. We have\n\nChannel 1: Yep.\n\nChannel 0: to check first the new address if ever\n\nChannel 1: Okay.\n\nChannel 0: if you're teleservicing on that area.\n\nChannel 1: Alright.\n\nChannel 0: Mhmm.\n\nChannel 1: Okay.\n\nChannel 0: Okay. So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment.\n\nChannel 1: I can do it online. Should I do it online now?\n\nChannel 0: Yeah. Do you want it do you want me to pass you through the accounts department?\n\nChannel 1: I mean, I can do it right now online. Just a second.\n\nChannel 0: Okay. Yeah. You want do you want it to process it via phone via phone call?\n\nChannel 1: Sorry?\n\nChannel 0: Do you want it to process it via phone call, or our accounts department will just send you an invoice?\n\nChannel 1: I I mean, I can do it online right now. Right?\n\nChannel 0: Yeah. But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract.\n\nChannel 1: Okay. And it comes at a 15% off. Right?\n\nChannel 0: Yeah. Which is the plan speed will be hang on. Let me double check. 67.45\n\nChannel 1: Yep.\n\nChannel 0: dollars. Yeah.\n\nChannel 1: Yeah.\n\nChannel 0: Plus\n\nChannel 1: So\n\nChannel 0: the\n\nChannel 1: can\n\nChannel 0: 20\n\nChannel 1: I can I\n\nChannel 0: dollars.\n\nChannel 1: go ahead can I go ahead and complete\n\nChannel 0: Mhmm.\n\nChannel 1: the payment now online? Like, I'm on the payments page.\n\nChannel 0: Okay. I see. But as of the moment, there's no invoice yet. So there's no payment for you to settle yet since I'm not passing your account to the to our accounts department. I'll\n\nChannel 1: No.\n\nChannel 0: have\n\nChannel 1: No.\n\nChannel 0: to mhmm.\n\nChannel 1: I mean, I have to page online to complete the payment, so I can do it online.\n\nChannel 0: Yeah. Once I inform our our accounts department about this, they'll be making an invoice, send you an invoice, and a portal where you can make a payment.\n\nChannel 1: No. I mean, there's an option to do it online as well.\n\nChannel 0: Yeah. Is that via\n\nChannel 1: I mean,\n\nChannel 0: website?\n\nChannel 1: I can do it right now. Yeah. I'm doing it now.\n\nChannel 0: Okay. I think it's much better if we wait for the invoice first.\n\nChannel 1: Hello?\n\nChannel 0: Hello?\n\nChannel 1: Yep.\n\nChannel 0: Yeah. I think it's best if we wait for the invoice instead.\n\nChannel 1: Okay. So I'll get an email.\n\nChannel 0: Right? Yeah. You'll be they'll be sending you an email and a text regarding it. We'll\n\nChannel 1: Oh.\n\nChannel 0: just have to inform them so that you'll not be proceeding with the website anymore.\n\nChannel 1: Oh, no. I can do it with the website. I prefer to do it on the website.\n\nChannel 0: Okay. But I think you'll be ordering again. So there's might be a conflict with your current order, the one that we received and the new one.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. So I think it's\n\nChannel 1: Okay.\n\nChannel 0: best if we wait for the invoice instead.\n\nChannel 1: Oh.\n\nChannel 0: Mhmm. So I'm going to drop this call now and inform our accounts department, then just\n\nChannel 1: Okay.\n\nChannel 0: yeah. They're going to send you an instruction or a link where you can provide the upfront payment instead of going via our website.\n\nChannel 1: Okay.\n\nChannel 0: Yeah. Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add.\n\nChannel 1: Oh, you can you can just cancel the old one then.\n\nChannel 0: Okay. But, actually, we're processing it. We're changing your information now. So I think it's best if we wait for the invoice instead.\n\nChannel 1: Okay. I'll I'll have a look. Alright.\n\nChannel 0: Okay. I'll inform\n\nChannel 1: Alright.\n\nChannel 0: then, and I'll update you once the activation is complete.\n\nChannel 1: Alright.\n\nChannel 0: Okay.\n\nChannel 1: Alright. Okay.\n\nChannel 0: Thank you. Bye\n\nChannel 1: Thank\n\nChannel 0: for\n\nChannel 1: you.\n\nChannel 0: now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Hello?","start":3.84,"end":4.34,"sentiment":"neutral","sentiment_score":0.010307497344911098}],"sentiment":"neutral","sentiment_score":0.010307497344911098,"channel":1,"num_words":1,"start":3.84,"end":4.34},{"sentences":[{"text":"Hello?","start":4.24,"end":4.74,"sentiment":"neutral","sentiment_score":0.019459042698144913},{"text":"Yes.","start":5.12,"end":5.52,"sentiment":"neutral","sentiment_score":0.08066016435623169},{"text":"Hello.","start":5.52,"end":5.92,"sentiment":"neutral","sentiment_score":0.12834253907203674},{"text":"Good morning.","start":6.16,"end":6.7999997,"sentiment":"positive","sentiment_score":0.39497753977775574},{"text":"This is Maureen from Erto tech 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it.","start":487.07498,"end":492.375,"sentiment":"neutral","sentiment_score":0.07417758496908042},{"text":"We'll","start":494.195,"end":494.435,"sentiment":"neutral","sentiment_score":0.013464517891407011}],"sentiment":"neutral","sentiment_score":0.06767034134827554,"channel":0,"num_words":16,"start":485.315,"end":494.435},{"sentences":[{"text":"Oh.","start":494.23502,"end":494.7,"sentiment":"neutral","sentiment_score":-0.04994778335094452}],"sentiment":"neutral","sentiment_score":-0.04994778335094452,"channel":1,"num_words":1,"start":494.23502,"end":494.7},{"sentences":[{"text":"just have to inform them so that you'll not be proceeding with the website anymore.","start":494.435,"end":500.95,"sentiment":"neutral","sentiment_score":-0.14873667458693188}],"sentiment":"neutral","sentiment_score":-0.14873667458693188,"channel":0,"num_words":15,"start":494.435,"end":500.95},{"sentences":[{"text":"Oh, 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one.","start":512.435,"end":518.375,"sentiment":"negative","sentiment_score":-0.3919632968149687}],"sentiment":"negative","sentiment_score":-0.34493107900575354,"channel":0,"num_words":27,"start":508.45,"end":518.375},{"sentences":[{"text":"Okay.","start":522.23,"end":522.73,"sentiment":"neutral","sentiment_score":-0.12570208311080933}],"sentiment":"neutral","sentiment_score":-0.12570208311080933,"channel":1,"num_words":1,"start":522.23,"end":522.73},{"sentences":[{"text":"Yeah.","start":523.635,"end":524.135,"sentiment":"neutral","sentiment_score":-0.09588944911956788},{"text":"So I think 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website.","start":543.395,"end":551.49506,"sentiment":"neutral","sentiment_score":0.01767426291885583}],"sentiment":"neutral","sentiment_score":0.017802183671543997,"channel":0,"num_words":24,"start":542.67505,"end":551.49506},{"sentences":[{"text":"Okay.","start":552.61005,"end":553.11005,"sentiment":"neutral","sentiment_score":-0.013229148462414742}],"sentiment":"neutral","sentiment_score":-0.013229148462414742,"channel":1,"num_words":1,"start":552.61005,"end":553.11005},{"sentences":[{"text":"Yeah.","start":553.55505,"end":554.05505,"sentiment":"neutral","sentiment_score":-0.05347546190023422},{"text":"Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add.","start":554.5,"end":570.79504,"sentiment":"neutral","sentiment_score":-0.2751568153500557}],"sentiment":"neutral","sentiment_score":-0.26800580394844853,"channel":0,"num_words":31,"start":553.55505,"end":570.79504},{"sentences":[{"text":"Oh, you can you can just cancel the old one then.","start":573.265,"end":575.76,"sentiment":"neutral","sentiment_score":-0.1968159242109819}],"sentiment":"neutral","sentiment_score":-0.1968159242109819,"channel":1,"num_words":11,"start":573.265,"end":575.76},{"sentences":[{"text":"Okay.","start":579.175,"end":579.575,"sentiment":"neutral","sentiment_score":-0.07178065180778503},{"text":"But, actually, we're processing it.","start":579.575,"end":582.47504,"sentiment":"neutral","sentiment_score":-0.07274015843868256},{"text":"We're changing your information now.","start":582.69995,"end":584.69995,"sentiment":"neutral","sentiment_score":-0.13672471791505814},{"text":"So I think it's best if we wait for the invoice 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you.","start":603.081,"end":603.80096,"sentiment":"positive","sentiment_score":0.7249521315097809},{"text":"Bye","start":603.80096,"end":603.96094,"sentiment":"positive","sentiment_score":0.405839204788208}],"sentiment":"positive","sentiment_score":0.6185811559359232,"channel":0,"num_words":3,"start":603.081,"end":603.96094},{"sentences":[{"text":"Thank","start":603.915,"end":604.155,"sentiment":"positive","sentiment_score":0.7099884748458862}],"sentiment":"positive","sentiment_score":0.7099884748458862,"channel":1,"num_words":1,"start":603.915,"end":604.155},{"sentences":[{"text":"for","start":603.96094,"end":604.201,"sentiment":"positive","sentiment_score":0.816287636756897}],"sentiment":"positive","sentiment_score":0.816287636756897,"channel":0,"num_words":1,"start":603.96094,"end":604.201},{"sentences":[{"text":"you.","start":604.155,"end":604.47504,"sentiment":"positive","sentiment_score":0.6738300323486328}],"sentiment":"positive","sentiment_score":0.6738300323486328,"channel":1,"num_words":1,"start":604.155,"end":604.47504},{"sentences":[{"text":"now.","start":604.201,"end":604.701,"sentiment":"positive","sentiment_score":0.4704985022544861}],"sentiment":"positive","sentiment_score":0.4704985022544861,"channel":0,"num_words":1,"start":604.201,"end":604.701},{"sentences":[{"text":"Bye.","start":604.47504,"end":604.97504,"sentiment":"neutral","sentiment_score":-0.1023341789841652}],"sentiment":"neutral","sentiment_score":-0.1023341789841652,"channel":1,"num_words":1,"start":604.47504,"end":604.97504}]},"summary":{"result":"success","short":"A representative from Erto tech support calls a customer named Chad to inform him that his order is missing a plan speed selected, but Chad explains that he wants to confirm his address and the plan speed. The representative offers to guide Chad through signing up again and sends him an invoice for the service. Chad is confused about the payment process and the possibility of conflict with his current order. The representative promises to update Chad once the activation is complete and informs him of the process."},"intents":{"segments":[{"text":"I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected. That's why Oh, we no.","start_word":22,"end_word":53,"intents":[{"intent":"Confirm order status","confidence_score":0.11813507}]},{"text":"And under six months contract. Is that that correct? Yeah.","start_word":275,"end_word":284,"intents":[{"intent":"Confirm contract details","confidence_score":0.028909719}]},{"text":"If you will be canceling within the contract term, we have a cancellation fee of $132 One hundred twenty two. plus 32 132. Okay.","start_word":308,"end_word":331,"intents":[{"intent":"Clarify cancellation fee and billing","confidence_score":0.0043708696}]},{"text":"if I change my location, I can I can change the address? Right? And Yeah.","start_word":425,"end_word":439,"intents":[{"intent":"Change address","confidence_score":0.27478787}]},{"text":"So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment. I can do it online.","start_word":483,"end_word":527,"intents":[{"intent":"Update account department about payment and invoice","confidence_score":0.00013996818}]},{"text":"I can do it online. Should I do it online now? Yeah.","start_word":522,"end_word":533,"intents":[{"intent":"Complete payment online","confidence_score":0.40547457}]},{"text":"Do you want it do you want me to pass you through the accounts department?","start_word":534,"end_word":548,"intents":[{"intent":"Pass through accounts department","confidence_score":0.14711536}]},{"text":"You want do you want it to process it via phone via phone call? Sorry?","start_word":563,"end_word":577,"intents":[{"intent":"Process payment","confidence_score":0.15716694}]},{"text":"But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract. Okay.","start_word":610,"end_word":636,"intents":[{"intent":"Inform account department about payment","confidence_score":0.0031694206}]},{"text":"just have to inform them so that you'll not be proceeding with the website anymore. Oh, no.","start_word":857,"end_word":873,"intents":[{"intent":"Inform and cancel order","confidence_score":0.0013600752}]},{"text":"But I think you'll be ordering again. So there's might be a conflict with your current order, the one that we received and the new one. Okay.","start_word":890,"end_word":916,"intents":[{"intent":"Process order","confidence_score":0.08230535}]}]},"sentiments":{"segments":[{"text":"Hello? Hello? Yes. Hello.","start_word":0,"end_word":3,"sentiment":"neutral","sentiment_score":0.05969231203198433},{"text":"Good morning.","start_word":4,"end_word":5,"sentiment":"positive","sentiment_score":0.39543354511260986},{"text":"This is Maureen from Erto tech support. Yeah. Am I speaking with Chad? Yeah. Yeah. Yeah. I just wanted to tell you that regarding your order, inform you that we have received your order, but upon checking it, there's no plan speed selected. That's why Oh, we no.","start_word":6,"end_word":53,"sentiment":"neutral","sentiment_score":0.012215069495141506},{"text":"just I didn't wanted I didn't to confirm. pay for it yet.","start_word":54,"end_word":65,"sentiment":"negative","sentiment_score":-0.370270162820816},{"text":"I'm just checking about the NDA. Sorry? No.","start_word":66,"end_word":73,"sentiment":"neutral","sentiment_score":-0.17807583510875702},{"text":"I didn't I didn't I didn't pay for it yet.","start_word":74,"end_word":83,"sentiment":"negative","sentiment_score":-0.34888532757759094},{"text":"I'm just still checking checking on the NDA thing. Okay. So are we going to disregard this order, or you want me to guide you through signing up again? I'll I'll do it on my end online. Okay. You don't want me to activate the service now? You can just tell me the plan speed that you want. So I'm looking for the for the 50 by 20. Unlimited Mhmm. one for on six months contract with $20 connection fee. Yeah. I just wanted to confirm your address. It's Unit 101 No. 5 No. 36. One one 06. 1106. Mhmm. Okay. I think, yeah, we have your address incorrect here because it says here Woodfield Road, Guilford. Unit 1106. Mhmm. K. Let me just check. Your identification is 5531156. Is that correct? Sorry. Identification? Yeah. That is your driver's license number? Driver's license number. Yes. 531156. Okay. May I have the address again, please? Sorry. It's Unit 1106. 1106 Ninety seventh Street, Gungan. Yep. Okay. Okay. Hang on. Let me just check. Hello, sir? Yep. Yeah. So we're going to proceed with the $50.20, which Yeah. is the standard one. Okay. And under six months contract. Is that that correct? Yeah. If I if I cancel the contract, like, is there a fine? Mhmm. Like, what's the what's the like, how does it work? If you will be canceling within the contract term, we have a cancellation fee of $132 One hundred twenty two. plus 32 132. Okay. Okay. Yeah. And thirty day notice, which is you'll be billed for the for your last month of the service. Sorry. I'll be billed for the So there's also a thirty day notice, which is you'll still be billed for the final month. Okay. Okay. Okay. Is Got that it. like Got yeah. it. So, like, for example, you'll be canceling August. So Mhmm. there's a thirty day notice, which you're still going to settle the invoice for Okay. September. Yeah. Right. That's how it works. And your But if I outstanding bill? if I change my location, I can I can change the address? Right? And Yeah. just continue As on long the same as contract. yeah. As long as the address we can service the address. We have Yep. to check first the new address if ever Okay. if you're teleservicing on that area. Alright. Mhmm. Okay. Okay. So since upon checking here as well the payment has failed for the contract, which is $20, I'm going to forward this your account to the our accounts department for them to send you the invoice for the upfront payment. I can do it online. Should I do it online now? Yeah. Do you want it do you want me to pass you through the accounts department? I mean, I can do it right now online. Just a second. Okay. Yeah. You want do you want it to process it via phone via phone call? Sorry? Do you want it to process it via phone call, or our accounts department will just send you an invoice? I I mean, I can do it online right now. Right? Yeah. But I'll have to inform our accounts department first regarding this so that they can invoice you, make an invoice for the plan and the contract. Okay. And it comes at a 15% off. Right? Yeah. Which is the plan speed will be hang on. Let me double check. 67.45 Yep. dollars. Yeah. Yeah. Plus So the can 20 I can I dollars. go ahead can I go ahead and complete Mhmm. the payment now online? Like, I'm on the payments page. Okay. I see.","start_word":84,"end_word":694,"sentiment":"neutral","sentiment_score":-0.022411750711854275},{"text":"But as of the moment, there's no invoice yet. So there's no payment for you to settle yet since I'm not passing your account to the to our accounts department. I'll No. have No. to mhmm.","start_word":695,"end_word":730,"sentiment":"negative","sentiment_score":-0.430899441242218},{"text":"I mean, I have to page online to complete the payment, so I can do it online. Yeah. Once I inform our our accounts department about this, they'll be making an invoice, send you an invoice, and a portal where you can make a payment. No. I mean, there's an option to do it online as well. Yeah. Is that via I mean, website? I can do it right now. Yeah. I'm doing it now. Okay. I think it's much better if we wait for the invoice first. Hello? Hello? Yep. Yeah. I think it's best if we wait for the invoice instead. Okay. So I'll get an email. Right? Yeah. You'll be they'll be sending you an email and a text regarding it. We'll Oh. just have to inform them so that you'll not be proceeding with the website anymore. Oh, no. I can do it with the website. I prefer to do it on the website. Okay. But I think you'll be ordering again.","start_word":731,"end_word":896,"sentiment":"neutral","sentiment_score":-0.02077413639839155},{"text":"So there's might be a conflict with your current order, the one that we received and the new one.","start_word":897,"end_word":915,"sentiment":"negative","sentiment_score":-0.3907555043697357},{"text":"Okay. Yeah. So I think it's Okay. best if we wait for the invoice instead. Oh. Mhmm. So I'm going to drop this call now and inform our accounts department, then just Okay. yeah. They're going to send you an instruction or a link where you can provide the upfront payment instead of going via our website. Okay. Yeah. Because once you, yeah, once you proceed with ordering again, we'll receive the order and then the there might be a conflict with your account since another account will add. Oh, you can you can just cancel the old one then. Okay. But, actually, we're processing it. We're changing your information now. So I think it's best if we wait for the invoice instead. Okay. I'll I'll have a look. Alright. Okay. I'll inform Alright. then, and I'll update you once the activation is complete. Alright. Okay. Alright. Okay.","start_word":916,"end_word":1063,"sentiment":"neutral","sentiment_score":-0.06360617858936658},{"text":"Thank you. Bye Thank for you. now.","start_word":1064,"end_word":1070,"sentiment":"positive","sentiment_score":0.6147394776344299},{"text":"Bye.","start_word":1071,"end_word":1071,"sentiment":"neutral","sentiment_score":0.31477880477905273}],"average":{"sentiment":"neutral","sentiment_score":-0.04764439623643452}}}}