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Can I give you the account number to begin with? Fantastic. It's 243 40 262. Should be under Simone Cardoso. Absolutely. Oakview Financial. Oakview Financial. Sorry. So with this one here, we had emailed through a group application form to have some life and TBD standard cover applied for. I just wanted to see if I could fill up on the process with that one because we are so close to the cutoff with this one. Yeah. You're right. Okay. Yep. Right? Yep. Perfect. That's what we want. That does. That does. So how long will it take for now for the insurances to be placed in force on her account? Do you know? So, yeah, so her account was opened on the twenty fourth. Oh, she joined on the January 28, so we were trying to have this processed before the cutoff, which is the March 28. Yep. Yep. Okay. No. That's okay. Is there someone allocated to the ticket even because you received the application, would there be any problems with that at all? You've you've seen the application. You're already working on it. So if it goes off after the twenty eighth, it shouldn't be a problem. It would still be allocated. Is that right? Okay. You're right. Yeah. No problem. Thank you so much. Appreciate that. Thanks. Yeah. You're right. I don't think I do. It would've yeah. I don't get those emails until they go to a different inbox, unfortunately. But can I grab that? Thank you. Yeah. Yep. Yep. Beautiful. Thank you so much for that. Yep. Beautiful. Oh, lovely. Yeah. No. I'm not a 100% sure either, so I thought I better just follow-up and see where things are at. I know we are cutting it a bit fine, but, yeah, I just wanted to follow-up. I'm so sorry about that. All good. Absolutely. Yeah. Thank you so much. I really appreciate your help. Thank you. See you later. 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This is Dana from Oakview Financial. How are you today? I'm very well. Thank you.\n\nI just had to I wanted to follow-up on one of our mutual clients. Can I give you the account number to begin with? Fantastic. It's 243 40 262. Should be under Simone Cardoso.\n\nAbsolutely. Oakview Financial. Oakview Financial. Sorry. So with this one here, we had emailed through a group application form to have some life and TBD standard cover applied for.\n\nI just wanted to see if I could fill up on the process with that one because we are so close to the cutoff with this one. Yeah. You're right. Okay. Yep.\n\nRight? Yep. Perfect. That's what we want. That does.\n\nThat does. So how long will it take for now for the insurances to be placed in force on her account? Do you know? So, yeah, so her account was opened on the twenty fourth. Oh, she joined on the January 28, so we were trying to have this processed before the cutoff, which is the March 28.\n\nYep. Yep. Okay. 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See you later.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hi.","start":24.134998,"end":24.375,"sentiment":"neutral","sentiment_score":0.15698763728141785},{"text":"This is Dana from Oakview Financial.","start":24.375,"end":26.074999,"sentiment":"neutral","sentiment_score":0.2315724417567253},{"text":"How are you today?","start":26.134998,"end":27.114998,"sentiment":"neutral","sentiment_score":0.28989096730947495},{"text":"I'm very well.","start":29.25,"end":30.21,"sentiment":"positive","sentiment_score":0.48744813601175946},{"text":"Thank you.","start":30.21,"end":30.869999,"sentiment":"positive","sentiment_score":0.5166099220514297}],"sentiment":"neutral","sentiment_score":0.32509690057486296,"num_words":16,"start":24.134998,"end":30.869999},{"sentences":[{"text":"I just had to I wanted to follow-up on one of our mutual clients.","start":31.25,"end":34.53,"sentiment":"neutral","sentiment_score":0.09077709993081433},{"text":"Can I give you the account number to begin 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Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you Welcome to Hub twenty four. This is Duchenne speaking. How can I help you? How are you? Yeah. What's the number? Yeah. Yep. Thank you. And the listed adviser, what we'd have there in the dealer group? And dealer group? No. Right back. All good. How can I help with this one? Oh, okay. Let me have a look. I can see it here. So we've sent an email to to confirm the occupational rating as well. And there's another one I can see here. Oh, we got a email back late this afternoon saying the member is eligible to hold white collar occupation rating. Does that help? No. I think it's usually a week from what I remember. What's the cutoff time that you've got there? Yep. Cool. What I'll do, I'll just quickly pop you on hold. I know. I know. So I'll just pop you on hold quickly because I'm gonna mark this one urgent. Is is somebody on this work ticket, but they're not in at the moment? When they come in in the just wanna Yeah. That part, I'm not sure because I've never had this situation before. That's why I wanna just mark it urgently. Give me two minutes. Okay? I'm gonna quickly pop you on hold. Okay? I won't be long. Thank you. Hold on. No problem. Hold on. Thanks for holding there. Okay. So what I've done do you know the reference number for this at all? Have you got the, like, a reference number for the application? You should have. Like, I can give it to you, but it's like a response you get from an email. Oh, I can give it to you. I can give it to you. Yep. Sure. It's 458 05 95. No problem. So when Connie comes in tomorrow, she's gonna get a message, and she's gonna see that ticket as well. And I've requested to be completed urgently. Okay? So I don't know if it means if we get it and they haven't completed it, if it still counts for sixty days. I don't know what the, you know, what the fine line is there. Yeah. No. No. It's okay. You got the answer. At least I checked we got that off this afternoon, you know, so at least you know. No problem. See you later. Bye bye. 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to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you Welcome to Hub twenty four. This is Duchenne speaking. How can I help you? How are you? Yeah.\n\nWhat's the number? Yeah. Yep. Thank you. And the listed adviser, what we'd have there in the dealer group?\n\nAnd dealer group? No. Right back. All good. How can I help with this one?\n\nOh, okay. Let me have a look. I can see it here. So we've sent an email to to confirm the occupational rating as well. And there's another one I can see here.\n\nOh, we got a email back late this afternoon saying the member is eligible to hold white collar occupation rating. Does that help? No. I think it's usually a week from what I remember. What's the cutoff time that you've got there?\n\nYep. Cool. What I'll do, I'll just quickly pop you on hold. I know. I know.\n\nSo I'll just pop you on hold quickly because I'm gonna mark this one urgent. Is is somebody on this work ticket, but they're not in at the moment? When they come in in the just wanna Yeah. That part, I'm not sure because I've never had this situation before. That's why I wanna just mark it urgently.\n\nGive me two minutes. Okay? I'm gonna quickly pop you on hold. Okay? I won't be long.\n\nThank you. Hold on. No problem. Hold on. Thanks for holding there.\n\nOkay. So what I've done do you know the reference number for this at all? Have you got the, like, a reference number for the application? You should have. Like, I can give it to you, but it's like a response you get from an email.\n\nOh, I can give it to you. I can give it to you. Yep. Sure. It's 458 05 95.\n\nNo problem. So when Connie comes in tomorrow, she's gonna get a message, and she's gonna see that ticket as well. And I've requested to be completed urgently. Okay? So I don't know if it means if we get it and they haven't completed it, if it still counts for sixty days.\n\nI don't know what the, you know, what the fine line is there. Yeah. No. No. It's okay.\n\nYou got the answer. At least I checked we got that off this afternoon, you know, so at least you know. No problem. See you later. Bye bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.86,"sentiment":"neutral","sentiment_score":0.14218246787786484},{"text":"Please note, your call may be recorded for training and quality purposes.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.025226541406785447},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.32,"end":12.34,"sentiment":"neutral","sentiment_score":-0.06016589468345046},{"text":"Stay on the line, and our team will be with you shortly.","start":12.885,"end":15.465,"sentiment":"neutral","sentiment_score":0.016237060073763132},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.845,"end":18.905,"sentiment":"neutral","sentiment_score":-0.003383159468119795}],"sentiment":"neutral","sentiment_score":-0.007086259030204799,"num_words":56,"start":2.1599998,"end":18.905},{"sentences":[{"text":"If you Welcome to Hub twenty four.","start":19.125,"end":21.685001,"sentiment":"neutral","sentiment_score":0.041741947776504924},{"text":"This is Duchenne speaking.","start":21.685001,"end":22.725,"sentiment":"neutral","sentiment_score":0.12234613671898842},{"text":"How can I help you?","start":22.725,"end":23.865,"sentiment":"neutral","sentiment_score":0.12855422049760817},{"text":"How are you?","start":28.11,"end":28.85,"sentiment":"neutral","sentiment_score":0.20432277023792267},{"text":"Yeah.","start":37.39,"end":37.71,"sentiment":"neutral","sentiment_score":0.018609069287776947}],"sentiment":"neutral","sentiment_score":0.1027963331900537,"num_words":20,"start":19.125,"end":37.71},{"sentences":[{"text":"What's the number?","start":37.71,"end":38.53,"sentiment":"neutral","sentiment_score":0.030555256952842075},{"text":"Yeah.","start":41.79,"end":42.255,"sentiment":"neutral","sentiment_score":0.071408212184906},{"text":"Yep.","start":42.815002,"end":43.315002,"sentiment":"neutral","sentiment_score":0.061536937952041626},{"text":"Thank you.","start":52.175003,"end":52.815002,"sentiment":"neutral","sentiment_score":0.2898904085159302},{"text":"And the listed adviser, what we'd have there in the dealer group?","start":52.815002,"end":55.8,"sentiment":"neutral","sentiment_score":0.061228206691642605}],"sentiment":"neutral","sentiment_score":0.08100685359616029,"num_words":19,"start":37.71,"end":55.8},{"sentences":[{"text":"And dealer group?","start":58.84,"end":59.98,"sentiment":"neutral","sentiment_score":0.01692879696687062},{"text":"No.","start":61.64,"end":62.14,"sentiment":"neutral","sentiment_score":-0.0782993882894516},{"text":"Right back.","start":62.68,"end":63.42,"sentiment":"neutral","sentiment_score":-0.0011591892689466476},{"text":"All good.","start":63.879997,"end":64.44,"sentiment":"neutral","sentiment_score":0.19588370621204376},{"text":"How can I help with this one?","start":64.44,"end":65.9,"sentiment":"neutral","sentiment_score":0.1285253699336733}],"sentiment":"neutral","sentiment_score":0.08410757506887118,"num_words":15,"start":58.84,"end":65.9},{"sentences":[{"text":"Oh, okay.","start":79.805,"end":80.545,"sentiment":"neutral","sentiment_score":0.003012984525412321},{"text":"Let me have a look.","start":80.604996,"end":81.965,"sentiment":"neutral","sentiment_score":0.006690564379096031},{"text":"I can see it here.","start":81.965,"end":83.185,"sentiment":"neutral","sentiment_score":0.01915733963251114},{"text":"So we've sent an email to to confirm the occupational rating as well.","start":86.6,"end":92.299995,"sentiment":"neutral","sentiment_score":0.02508176017839175},{"text":"And there's another one I can see here.","start":94.119995,"end":96.46,"sentiment":"neutral","sentiment_score":0.0230483366176486}],"sentiment":"neutral","sentiment_score":0.019567123162701275,"num_words":33,"start":79.805,"end":96.46},{"sentences":[{"text":"Oh, we got a email back late this afternoon saying the member is eligible to hold white collar occupation rating.","start":100.275,"end":109.415,"sentiment":"neutral","sentiment_score":0.028510227147489787},{"text":"Does that help?","start":111.555,"end":112.5,"sentiment":"neutral","sentiment_score":0.1404397189617157},{"text":"No.","start":120.26,"end":120.58,"sentiment":"neutral","sentiment_score":-0.11015673726797104},{"text":"I think it's usually a week from what I remember.","start":120.58,"end":122.66,"sentiment":"neutral","sentiment_score":-0.10019671767950059},{"text":"What's the cutoff time that you've got there?","start":122.66,"end":125.64,"sentiment":"neutral","sentiment_score":-0.050641163368709385}],"sentiment":"neutral","sentiment_score":-0.012517369551850217,"num_words":42,"start":100.275,"end":125.64},{"sentences":[{"text":"Yep.","start":134.685,"end":135.08499,"sentiment":"neutral","sentiment_score":0.05174833536148071},{"text":"Cool.","start":135.08499,"end":135.485,"sentiment":"neutral","sentiment_score":0.2115480601787567},{"text":"What I'll do, I'll just quickly pop you on hold.","start":135.485,"end":137.665,"sentiment":"neutral","sentiment_score":0.06357611501589418},{"text":"I know.","start":137.965,"end":138.705,"sentiment":"neutral","sentiment_score":0.028500407934188843},{"text":"I know.","start":138.765,"end":139.425,"sentiment":"neutral","sentiment_score":0.031244030222296715}],"sentiment":"neutral","sentiment_score":0.06365915137575939,"num_words":16,"start":134.685,"end":139.425},{"sentences":[{"text":"So I'll just pop you on hold quickly because I'm gonna mark this one urgent.","start":139.565,"end":143.77,"sentiment":"neutral","sentiment_score":0.029355671753486},{"text":"Is is somebody on this work ticket, but they're not in at the moment?","start":143.77,"end":146.89,"sentiment":"neutral","sentiment_score":-0.008482729417404957},{"text":"When they come in in the just wanna Yeah.","start":146.89,"end":152.34999,"sentiment":"neutral","sentiment_score":0.00053336000483897},{"text":"That part, I'm not sure because I've never had this situation before.","start":162.025,"end":165.08499,"sentiment":"neutral","sentiment_score":-0.09696719081451495},{"text":"That's why I wanna just mark it urgently.","start":165.625,"end":167.48499,"sentiment":"neutral","sentiment_score":-0.004306453804019839}],"sentiment":"neutral","sentiment_score":-0.015028979581106326,"num_words":58,"start":139.565,"end":167.48499},{"sentences":[{"text":"Give me two minutes.","start":167.70499,"end":168.50499,"sentiment":"neutral","sentiment_score":0.0010710228234529495},{"text":"Okay?","start":168.50499,"end":168.825,"sentiment":"neutral","sentiment_score":0.007984539493918419},{"text":"I'm gonna quickly pop you on hold.","start":168.825,"end":170.025,"sentiment":"neutral","sentiment_score":-0.01454198599926063},{"text":"Okay?","start":170.025,"end":170.34499,"sentiment":"neutral","sentiment_score":-0.02263520285487175},{"text":"I won't be long.","start":170.34499,"end":171.305,"sentiment":"neutral","sentiment_score":-0.04894719459116459}],"sentiment":"neutral","sentiment_score":-0.01811466190744849,"num_words":17,"start":167.70499,"end":171.305},{"sentences":[{"text":"Thank you.","start":171.305,"end":171.70499,"sentiment":"positive","sentiment_score":0.33810725808143616},{"text":"Hold on.","start":171.70499,"end":172.32,"sentiment":"neutral","sentiment_score":0.2956854999065399},{"text":"No problem.","start":172.8,"end":173.54001,"sentiment":"neutral","sentiment_score":0.13353420048952103},{"text":"Hold on.","start":173.6,"end":174.42001,"sentiment":"neutral","sentiment_score":0.09146378934383392},{"text":"Thanks for holding there.","start":321.74,"end":323.12,"sentiment":"positive","sentiment_score":0.38839854300022125}],"sentiment":"neutral","sentiment_score":0.2725979723036289,"num_words":12,"start":171.305,"end":323.12},{"sentences":[{"text":"Okay.","start":323.41998,"end":323.91998,"sentiment":"neutral","sentiment_score":0.22425583004951477},{"text":"So what I've done do you know the reference number for this at all?","start":325.025,"end":327.745,"sentiment":"neutral","sentiment_score":0.0019800689728331883},{"text":"Have you got the, like, a reference number for the application?","start":327.745,"end":330.725,"sentiment":"neutral","sentiment_score":-0.0007592953148890625},{"text":"You should have.","start":332.065,"end":332.785,"sentiment":"neutral","sentiment_score":-0.15975781281789145},{"text":"Like, I can give it to you, but it's like a response you get from an email.","start":332.785,"end":336.885,"sentiment":"neutral","sentiment_score":-0.06131322101196822}],"sentiment":"neutral","sentiment_score":-0.027782035835907267,"num_words":46,"start":323.41998,"end":336.885},{"sentences":[{"text":"Oh, I can give it to you.","start":340.41998,"end":341.62,"sentiment":"neutral","sentiment_score":-0.004379193231995616},{"text":"I can give it to you.","start":341.62,"end":342.84,"sentiment":"neutral","sentiment_score":0.010771355281273523},{"text":"Yep.","start":343.37997,"end":343.86,"sentiment":"neutral","sentiment_score":0.05261969566345215},{"text":"Sure.","start":343.86,"end":344.34,"sentiment":"neutral","sentiment_score":0.04674989730119705},{"text":"It's 458 05 95.","start":344.34,"end":352.03998,"sentiment":"neutral","sentiment_score":0.027861508773639798}],"sentiment":"neutral","sentiment_score":0.01288365300646738,"num_words":19,"start":340.41998,"end":352.03998},{"sentences":[{"text":"No problem.","start":356.055,"end":356.615,"sentiment":"neutral","sentiment_score":0.2336038500070572},{"text":"So when Connie comes in tomorrow, she's gonna get a message, and she's gonna see that ticket as well.","start":356.615,"end":361.415,"sentiment":"neutral","sentiment_score":0.09333894676283787},{"text":"And I've requested to be completed urgently.","start":361.415,"end":363.495,"sentiment":"neutral","sentiment_score":0.062477132571595054},{"text":"Okay?","start":363.495,"end":363.975,"sentiment":"neutral","sentiment_score":0.003656899556517601},{"text":"So I don't know if it means if we get it and they haven't completed it, if it still counts for sixty days.","start":363.975,"end":368.90997,"sentiment":"neutral","sentiment_score":-0.06977338748781578}],"sentiment":"neutral","sentiment_score":0.020708780843191422,"num_words":52,"start":356.055,"end":368.90997},{"sentences":[{"text":"I don't know what the, you know, what the fine line is there.","start":368.90997,"end":371.97,"sentiment":"neutral","sentiment_score":-0.10248139844490932},{"text":"Yeah.","start":379.06998,"end":379.56998,"sentiment":"neutral","sentiment_score":-0.050792232155799866},{"text":"No.","start":382.485,"end":382.725,"sentiment":"neutral","sentiment_score":-0.12077806890010834},{"text":"No.","start":382.725,"end":383.04498,"sentiment":"neutral","sentiment_score":-0.10847432911396028},{"text":"It's okay.","start":383.04498,"end":383.445,"sentiment":"neutral","sentiment_score":-0.021180134266614914}],"sentiment":"neutral","sentiment_score":-0.09192572658260663,"num_words":18,"start":368.90997,"end":383.445},{"sentences":[{"text":"You got the answer.","start":383.445,"end":384.165,"sentiment":"neutral","sentiment_score":0.06393950246274471},{"text":"At least I checked we got that off this afternoon, you know, so at least you know.","start":384.165,"end":387.785,"sentiment":"neutral","sentiment_score":0.06908713368808522},{"text":"No problem.","start":391.525,"end":392.26498,"sentiment":"neutral","sentiment_score":0.21236597001552582},{"text":"See you later.","start":392.32498,"end":393.145,"sentiment":"neutral","sentiment_score":0.13938202460606894},{"text":"Bye bye.","start":393.60498,"end":394.345,"sentiment":"neutral","sentiment_score":0.14455962926149368}],"sentiment":"neutral","sentiment_score":0.09150844839002405,"num_words":28,"start":383.445,"end":394.345},{"sentences":[{"text":"Bye.","start":394.965,"end":395.465,"sentiment":"neutral","sentiment_score":-0.09220605343580246}],"sentiment":"neutral","sentiment_score":-0.09220605343580246,"num_words":1,"start":394.965,"end":395.465}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Welcome to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1.\n\nIf you Welcome to Hub twenty four. This is Duchenne speaking. How can I help you?\n\nChannel 0: Hi. This is Dana from Oakview Financial. How are you today?\n\nChannel 1: How are you?\n\nChannel 0: I'm very well. Thank you. I just had to I wanted to follow-up on one of our mutual clients. Can I give you the account number to begin with?\n\nChannel 1: Yeah. What's the number?\n\nChannel 0: Fantastic. It's 243\n\nChannel 1: Yeah.\n\nChannel 0: 40\n\nChannel 1: Yep.\n\nChannel 0: 262. Should be under Simone Cardoso.\n\nChannel 1: Thank you. And the listed adviser, what we'd have there in the dealer group?\n\nChannel 0: Absolutely. Oakview Financial.\n\nChannel 1: And dealer group?\n\nChannel 0: Oakview Financial.\n\nChannel 1: No.\n\nChannel 0: Sorry.\n\nChannel 1: Right back. All good. How can I help with this one?\n\nChannel 0: So with this one here, we had emailed through a group application form to have some life and TBD standard cover applied for. I just wanted to see if I could fill up on the process with that one because we are so close to the cutoff with this one.\n\nChannel 1: Oh, okay. Let me have\n\nChannel 0: Yeah.\n\nChannel 1: a look. I can see\n\nChannel 0: You're\n\nChannel 1: it here.\n\nChannel 0: right.\n\nChannel 1: So we've sent an email to to confirm the occupational rating\n\nChannel 0: Okay.\n\nChannel 1: as well.\n\nChannel 0: Yep.\n\nChannel 1: And there's another one I can see here. Oh, we got a email back\n\nChannel 0: Right?\n\nChannel 1: late this afternoon saying the member is eligible to hold white collar\n\nChannel 0: Yep.\n\nChannel 1: occupation rating.\n\nChannel 0: Perfect.\n\nChannel 1: Does\n\nChannel 0: That's\n\nChannel 1: that\n\nChannel 0: what we\n\nChannel 1: help?\n\nChannel 0: want. That does. That does. So how long will it take for now for the insurances to be placed in force on her account? Do you know?\n\nChannel 1: No. I think it's usually a week from what I remember. What's the cutoff time that you've got\n\nChannel 0: So,\n\nChannel 1: there?\n\nChannel 0: yeah, so her account was opened on the twenty fourth. Oh, she joined on the January 28, so we were trying to have this processed before the cutoff,\n\nChannel 1: Yep. Cool. What\n\nChannel 0: which\n\nChannel 1: I'll do,\n\nChannel 0: is\n\nChannel 1: I'll\n\nChannel 0: the\n\nChannel 1: just\n\nChannel 0: March\n\nChannel 1: quickly pop\n\nChannel 0: 28.\n\nChannel 1: you on hold. I\n\nChannel 0: Yep.\n\nChannel 1: know. I know. So I'll just pop you on hold quickly\n\nChannel 0: Yep.\n\nChannel 1: because I'm gonna mark this one urgent. Is is somebody on this work ticket, but they're not in\n\nChannel 0: Okay.\n\nChannel 1: at the moment? When they come\n\nChannel 0: No.\n\nChannel 1: in in the\n\nChannel 0: That's okay.\n\nChannel 1: just\n\nChannel 0: Is\n\nChannel 1: wanna\n\nChannel 0: there someone allocated to the ticket even because you received\n\nChannel 1: Yeah.\n\nChannel 0: the application, would there be any problems with that at all? You've you've seen the application. You're already working on it. So if it goes off after the twenty eighth, it shouldn't be a problem. It would still be allocated.\n\nIs that right?\n\nChannel 1: That part, I'm not sure because I've never had this\n\nChannel 0: Okay.\n\nChannel 1: situation before. That's\n\nChannel 0: You're\n\nChannel 1: why I wanna\n\nChannel 0: right.\n\nChannel 1: just mark it urgently. Give me two\n\nChannel 0: Yeah.\n\nChannel 1: minutes. Okay? I'm gonna quickly pop\n\nChannel 0: No\n\nChannel 1: you on\n\nChannel 0: problem.\n\nChannel 1: hold. Okay? I won't\n\nChannel 0: Thank\n\nChannel 1: be\n\nChannel 0: you\n\nChannel 1: long.\n\nChannel 0: so\n\nChannel 1: Thank\n\nChannel 0: much.\n\nChannel 1: you. Hold\n\nChannel 0: Appreciate\n\nChannel 1: on.\n\nChannel 0: that.\n\nChannel 1: No\n\nChannel 0: Thanks.\n\nChannel 1: problem. Hold on. Thanks for holding there. Okay.\n\nChannel 0: Yeah. You're right.\n\nChannel 1: So what I've done do you know the reference number for this at all? Have you got the, like, a reference number for the application?\n\nChannel 0: I don't\n\nChannel 1: You\n\nChannel 0: think\n\nChannel 1: should\n\nChannel 0: I\n\nChannel 1: have.\n\nChannel 0: do.\n\nChannel 1: Like, I can give it\n\nChannel 0: It\n\nChannel 1: to\n\nChannel 0: would've\n\nChannel 1: you, but it's like a response you get from an email.\n\nChannel 0: yeah. I don't get those emails until they go to a different inbox, unfortunately.\n\nChannel 1: Oh, I can give it to\n\nChannel 0: But\n\nChannel 1: you.\n\nChannel 0: can\n\nChannel 1: I\n\nChannel 0: I\n\nChannel 1: can\n\nChannel 0: grab\n\nChannel 1: give it\n\nChannel 0: that?\n\nChannel 1: to you.\n\nChannel 0: Thank you. Yeah.\n\nChannel 1: Yep. Sure. It's 458\n\nChannel 0: Yep.\n\nChannel 1: 05\n\nChannel 0: Yep.\n\nChannel 1: 95.\n\nChannel 0: Beautiful. Thank you so much for that.\n\nChannel 1: No problem. So when Connie comes in tomorrow, she's gonna get\n\nChannel 0: Yep.\n\nChannel 1: a message, and she's gonna see that ticket as well. And I've requested\n\nChannel 0: Beautiful.\n\nChannel 1: to be completed urgently. Okay? So I don't\n\nChannel 0: Oh,\n\nChannel 1: know\n\nChannel 0: lovely.\n\nChannel 1: if it means if we get it and they haven't completed\n\nChannel 0: Yeah.\n\nChannel 1: it, if it still counts for sixty days. I don't know what the, you know, what the fine line is there.\n\nChannel 0: No. I'm not a 100% sure either, so I thought I better just follow-up and see where things are at. I know we are cutting it a bit fine, but, yeah,\n\nChannel 1: Yeah.\n\nChannel 0: I just wanted to follow-up. I'm so sorry about that.\n\nChannel 1: No. No. It's okay. You got the\n\nChannel 0: All\n\nChannel 1: answer.\n\nChannel 0: good.\n\nChannel 1: At least I checked we got that off this afternoon, you know, so at least\n\nChannel 0: Absolutely.\n\nChannel 1: you know.\n\nChannel 0: Yeah. Thank you so much. I really appreciate your help. Thank you.\n\nChannel 1: No problem. See you later.\n\nChannel 0: See\n\nChannel 1: Bye\n\nChannel 0: you later.\n\nChannel 1: bye.\n\nChannel 0: Bye.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Welcome to Hub twenty four.","start":2.1599998,"end":3.86,"sentiment":"neutral","sentiment_score":0.14218246787786484},{"text":"Please note, your call may be recorded for training and quality purposes.","start":4.16,"end":7.7799997,"sentiment":"neutral","sentiment_score":-0.025226541406785447},{"text":"If you do not wish for your call to be recorded, please let our team know.","start":8.32,"end":12.34,"sentiment":"neutral","sentiment_score":-0.06016589468345046},{"text":"Stay on the line, and our team will be with you shortly.","start":12.885,"end":15.465,"sentiment":"neutral","sentiment_score":0.016237060073763132},{"text":"Or if you prefer to leave a voice mail, dial 1.","start":15.845,"end":18.905,"sentiment":"neutral","sentiment_score":-0.003383159468119795}],"sentiment":"neutral","sentiment_score":-0.007086259030204799,"channel":1,"num_words":56,"start":2.1599998,"end":18.905},{"sentences":[{"text":"If you Welcome to Hub twenty four.","start":19.125,"end":21.685001,"sentiment":"neutral","sentiment_score":0.041741947776504924},{"text":"This is Duchenne speaking.","start":21.685001,"end":22.725,"sentiment":"neutral","sentiment_score":0.12234613671898842},{"text":"How can I help you?","start":22.725,"end":23.865,"sentiment":"neutral","sentiment_score":0.12855422049760817}],"sentiment":"neutral","sentiment_score":0.08902183023747057,"channel":1,"num_words":16,"start":19.125,"end":23.865},{"sentences":[{"text":"Hi.","start":24.134998,"end":24.375,"sentiment":"neutral","sentiment_score":0.15698763728141785},{"text":"This is Dana from Oakview Financial.","start":24.375,"end":26.074999,"sentiment":"neutral","sentiment_score":0.2315724417567253},{"text":"How are you today?","start":26.134998,"end":27.114998,"sentiment":"neutral","sentiment_score":0.28989096730947495}],"sentiment":"neutral","sentiment_score":0.24599874155087906,"channel":0,"num_words":11,"start":24.134998,"end":27.114998},{"sentences":[{"text":"How are you?","start":28.11,"end":28.85,"sentiment":"neutral","sentiment_score":0.20432277023792267}],"sentiment":"neutral","sentiment_score":0.20432277023792267,"channel":1,"num_words":3,"start":28.11,"end":28.85},{"sentences":[{"text":"I'm very well.","start":29.25,"end":30.21,"sentiment":"positive","sentiment_score":0.48744813601175946},{"text":"Thank you.","start":30.21,"end":30.869999,"sentiment":"positive","sentiment_score":0.5166099220514297},{"text":"I just had to I wanted to follow-up on one of our mutual 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representative from Oakview Financial calls a customer to follow up on a client's life and retirement insurance application. The customer has some questions about the application and the process, and the representative promises to follow up on it and mark it urgent. The representative also asks for a reference number for the client's application and promises to follow up with the customer."},"intents":{"segments":[{"text":"I just had to I wanted to follow-up on one of our mutual clients. Can I give you the account number to begin with? Yeah.","start_word":91,"end_word":115,"intents":[{"intent":"Follow-up on mutual clients","confidence_score":0.35085306},{"intent":"Provide account number","confidence_score":0.6250622}]},{"text":"So with this one here, we had emailed through a group application form to have some life and TBD standard cover applied for. I just wanted to see if I could fill up on the process with that one because we are so close to the cutoff with this one.","start_word":166,"end_word":215,"intents":[{"intent":"Apply for coverage","confidence_score":0.0042297267}]},{"text":"So we've sent an email to to confirm the occupational rating Okay. as well.","start_word":231,"end_word":244,"intents":[{"intent":"Confirm occupational rating","confidence_score":0.24578846}]},{"text":"late this afternoon saying the member is eligible to hold white collar Yep. occupation rating. Perfect.","start_word":261,"end_word":276,"intents":[{"intent":"Confirm white collar eligibility","confidence_score":0.25712743}]},{"text":"So how long will it take for now for the insurances to be placed in force on her account?","start_word":288,"end_word":306,"intents":[{"intent":"Place insurances","confidence_score":0.01509455}]},{"text":"What's the cutoff time that you've got So, there?","start_word":321,"end_word":329,"intents":[{"intent":"Process cutoff","confidence_score":0.7649562}]},{"text":"because I'm gonna mark this one urgent.","start_word":389,"end_word":395,"intents":[{"intent":"Mark urgent","confidence_score":0.015505066}]},{"text":"just Is wanna there someone allocated to the ticket even because you received Yeah.","start_word":420,"end_word":433,"intents":[{"intent":"Allocate ticket","confidence_score":0.043623738}]},{"text":"So what I've done do you know the reference number for this at all? Have you got the, like, a reference number for the application?","start_word":544,"end_word":568,"intents":[{"intent":"Request reference number for application","confidence_score":0.017682724}]},{"text":"Have you got the, like, a reference number for the application?","start_word":557,"end_word":567,"intents":[{"intent":"Check status of application","confidence_score":0.022009108}]},{"text":"I don't get those emails until they go to a different inbox, unfortunately.","start_word":596,"end_word":608,"intents":[{"intent":"Get email response","confidence_score":0.0066258563}]},{"text":"It's 458 Yep. 05 Yep. 95.","start_word":632,"end_word":637,"intents":[{"intent":"Confirm yep status","confidence_score":0.000047390353}]},{"text":"if it means if we get it and they haven't completed Yeah.","start_word":682,"end_word":693,"intents":[{"intent":"Confirm document completion","confidence_score":0.00008076353}]}]},"sentiments":{"segments":[{"text":"Welcome to Hub twenty four. Please note, your call may be recorded for training and quality purposes. If you do not wish for your call to be recorded, please let our team know. Stay on the line, and our team will be with you shortly. Or if you prefer to leave a voice mail, dial 1. If you Welcome to Hub twenty four. This is Duchenne speaking. How can I help you? Hi. This is Dana from Oakview Financial. How are you today? How are you?","start_word":0,"end_word":85,"sentiment":"neutral","sentiment_score":0.058034252375364304},{"text":"I'm very well. Thank you.","start_word":86,"end_word":90,"sentiment":"positive","sentiment_score":0.4948128759860992},{"text":"I just had to I wanted to follow-up on one of our mutual clients. Can I give you the account number to begin with? Yeah. What's the number?","start_word":91,"end_word":118,"sentiment":"neutral","sentiment_score":0.06225030496716499},{"text":"Fantastic.","start_word":119,"end_word":119,"sentiment":"positive","sentiment_score":0.3584502041339874},{"text":"It's 243 Yeah. 40 Yep. 262. Should be under Simone Cardoso. Thank you. And the listed adviser, what we'd have there in the dealer group? Absolutely. Oakview Financial. And dealer group? Oakview Financial. No. Sorry. Right back. All good. How can I help with this one? So with this one here, we had emailed through a group application form to have some life and TBD standard cover applied for. I just wanted to see if I could fill up on the process with that one because we are so close to the cutoff with this one. Oh, okay. Let me have Yeah. a look. I can see You're it here. right. So we've sent an email to to confirm the occupational rating Okay. as well. Yep. And there's another one I can see here. Oh, we got a email back Right? late this afternoon saying the member is eligible to hold white collar Yep. occupation rating. Perfect. Does That's that what we help? want. That does. That does. So how long will it take for now for the insurances to be placed in force on her account? Do you know? No. I think it's usually a week from what I remember. What's the cutoff time that you've got So, there? yeah, so her account was opened on the twenty fourth. Oh, she joined on the January 28, so we were trying to have this processed before the cutoff, Yep. Cool. What which I'll do, is I'll the just March quickly pop 28. you on hold. I Yep. know. I know. So I'll just pop you on hold quickly Yep. because I'm gonna mark this one urgent. Is is somebody on this work ticket, but they're not in Okay. at the moment? When they come No. in in the That's okay. just Is wanna there someone allocated to the ticket even because you received Yeah. the application, would there be any problems with that at all? You've you've seen the application. You're already working on it. So if it goes off after the twenty eighth, it shouldn't be a problem. It would still be allocated. Is that right? That part, I'm not sure because I've never had this Okay. situation before. That's You're why I wanna right. just mark it urgently. Give me two Yeah. minutes. Okay? I'm gonna quickly pop No you on problem. hold. Okay? I won't Thank be you long.","start_word":120,"end_word":521,"sentiment":"neutral","sentiment_score":0.02581596408799217},{"text":"so Thank much.","start_word":522,"end_word":524,"sentiment":"positive","sentiment_score":0.35332751274108887},{"text":"you.","start_word":525,"end_word":525,"sentiment":"neutral","sentiment_score":0.25875312089920044},{"text":"Hold Appreciate on.","start_word":526,"end_word":528,"sentiment":"positive","sentiment_score":0.3424263000488281},{"text":"that. No Thanks. problem. Hold on.","start_word":529,"end_word":534,"sentiment":"neutral","sentiment_score":0.14878876507282257},{"text":"Thanks for holding there.","start_word":535,"end_word":538,"sentiment":"positive","sentiment_score":0.385168969631195},{"text":"Okay. Yeah. You're right. So what I've done do you know the reference number for this at all? Have you got the, like, a reference number for the application? I don't You think should I have. do. Like, I can give it It to would've you, but it's like a response you get from an email. yeah. I don't get those emails until they go to a different inbox, unfortunately. Oh, I can give it to But you. can I I can grab give it that? to you. Thank you. Yeah. Yep. Sure. It's 458 Yep. 05 Yep. 95.","start_word":539,"end_word":637,"sentiment":"neutral","sentiment_score":-0.03319939519419814},{"text":"Beautiful. Thank you so much for that.","start_word":638,"end_word":644,"sentiment":"positive","sentiment_score":0.6369268894195557},{"text":"No problem. So when Connie comes in tomorrow, she's gonna get Yep. a message, and she's gonna see that ticket as well. And I've requested Beautiful. to be completed urgently. Okay? So I don't Oh, know lovely. if it means if we get it and they haven't completed Yeah. it, if it still counts for sixty days. I don't know what the, you know, what the fine line is there. No. I'm not a 100% sure either, so I thought I better just follow-up and see where things are at. I know we are cutting it a bit fine, but, yeah, Yeah. I just wanted to follow-up. I'm so sorry about that. No. No. It's okay. You got the All answer. good. At least I checked we got that off this afternoon, you know, so at least Absolutely. you know. Yeah.","start_word":645,"end_word":785,"sentiment":"neutral","sentiment_score":-0.038810644298791885},{"text":"Thank you so much. I really appreciate your help. Thank you.","start_word":786,"end_word":796,"sentiment":"positive","sentiment_score":0.5530282855033875},{"text":"No problem. See you later. See Bye you later. bye. Bye. Bye.","start_word":797,"end_word":808,"sentiment":"neutral","sentiment_score":0.14655595645308497}],"average":{"sentiment":"neutral","sentiment_score":0.03460523707467245}}}}