{"metadata":{"transaction_key":"deprecated","request_id":"019f3ef8-fe4d-7633-81b5-0ea9046d6c9b","sha256":"3c1f1f4b9ea5d48d81fbd8a20918b4c603356e9801233b16b841eef68e75cf3e","created":"2026-07-07T23:45:34.636Z","duration":23.183937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":68,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":67},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":67,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select one. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again","confidence":1.0,"words":[{"word":"to","start":0.24,"end":0.39999998,"confidence":0.98095703,"punctuated_word":"To","sentiment":"neutral","sentiment_score":0.04576040804386139},{"word":"bgl","start":0.39999998,"end":0.9,"confidence":0.9758301,"punctuated_word":"BGL","sentiment":"neutral","sentiment_score":0.04272153228521347},{"word":"corporate","start":0.96,"end":1.4399999,"confidence":0.7973633,"punctuated_word":"Corporate","sentiment":"neutral","sentiment_score":0.06657528877258301},{"word":"solutions","start":1.4399999,"end":1.9399999,"confidence":0.9975586,"punctuated_word":"Solutions.","sentiment":"neutral","sentiment_score":0.061241574585437775},{"word":"your","start":2.56,"end":2.8,"confidence":1.0,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.029079973697662354},{"word":"call","start":2.8,"end":3.12,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.0842607319355011},{"word":"is","start":3.12,"end":3.28,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11936061084270476},{"word":"important","start":3.28,"end":3.76,"confidence":1.0,"punctuated_word":"important","sentiment":"neutral","sentiment_score":-0.19171567261219025},{"word":"to","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0948915034532547},{"word":"us","start":3.9199998,"end":4.42,"confidence":1.0,"punctuated_word":"us.","sentiment":"neutral","sentiment_score":-0.14663556218147278},{"word":"your","start":4.96,"end":5.2,"confidence":0.99902344,"punctuated_word":"Your","sentiment":"neutral","sentiment_score":-0.20763391256332395},{"word":"call","start":5.2,"end":5.44,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.13236264884471893},{"word":"may","start":5.44,"end":5.68,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.1722959578037262},{"word":"be","start":5.68,"end":5.8399997,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.179646298289299},{"word":"recorded","start":5.8399997,"end":6.24,"confidence":1.0,"punctuated_word":"recorded","sentiment":"neutral","sentiment_score":-0.17144198715686798},{"word":"for","start":6.24,"end":6.48,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.13858318328857422},{"word":"training","start":6.48,"end":6.8799996,"confidence":1.0,"punctuated_word":"training","sentiment":"neutral","sentiment_score":-0.12112368643283844},{"word":"or","start":6.8799996,"end":7.04,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.15618304908275604},{"word":"monitoring","start":7.04,"end":7.54,"confidence":1.0,"punctuated_word":"monitoring","sentiment":"neutral","sentiment_score":-0.1123124361038208},{"word":"purposes","start":7.6,"end":8.1,"confidence":1.0,"punctuated_word":"purposes.","sentiment":"neutral","sentiment_score":-0.10796333104372025},{"word":"if","start":8.96,"end":9.12,"confidence":0.99902344,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.13515089452266693},{"word":"your","start":9.12,"end":9.36,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12404979020357132},{"word":"call","start":9.36,"end":9.5199995,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.112175852060318},{"word":"is","start":9.5199995,"end":9.76,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1092456728219986},{"word":"in","start":9.76,"end":9.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07706913352012634},{"word":"relation","start":9.92,"end":10.4,"confidence":1.0,"punctuated_word":"relation","sentiment":"neutral","sentiment_score":-0.048949919641017914},{"word":"to","start":10.4,"end":10.559999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.043811455368995667},{"word":"an","start":10.559999,"end":10.719999,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.07758797705173492},{"word":"existing","start":10.719999,"end":11.2,"confidence":1.0,"punctuated_word":"existing","sentiment":"neutral","sentiment_score":-0.08101770281791687},{"word":"support","start":11.2,"end":11.679999,"confidence":1.0,"punctuated_word":"support","sentiment":"neutral","sentiment_score":-0.051496490836143494},{"word":"or","start":11.679999,"end":11.92,"confidence":0.99902344,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.044142380356788635},{"word":"client","start":11.92,"end":12.24,"confidence":0.99902344,"punctuated_word":"client","sentiment":"neutral","sentiment_score":-0.029965117573738095},{"word":"success","start":12.24,"end":12.639999,"confidence":1.0,"punctuated_word":"success","sentiment":"neutral","sentiment_score":-0.04988451302051544},{"word":"ticket","start":12.639999,"end":13.088938,"confidence":1.0,"punctuated_word":"ticket,","sentiment":"neutral","sentiment_score":-0.10606183111667632},{"word":"please","start":13.328938,"end":13.568937,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.1274847686290741},{"word":"select","start":13.568937,"end":14.048938,"confidence":1.0,"punctuated_word":"select","sentiment":"neutral","sentiment_score":-0.07832201570272446},{"word":"one","start":14.048938,"end":14.548938,"confidence":0.9995117,"punctuated_word":"one.","sentiment":"neutral","sentiment_score":-0.07157864421606064},{"word":"for","start":15.088938,"end":15.328938,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.12817323207855225},{"word":"all","start":15.328938,"end":15.568937,"confidence":1.0,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08147671818733215},{"word":"other","start":15.568937,"end":15.888938,"confidence":1.0,"punctuated_word":"other","sentiment":"neutral","sentiment_score":-0.05929604172706604},{"word":"inquiries","start":15.888938,"end":16.388939,"confidence":0.9995117,"punctuated_word":"inquiries,","sentiment":"neutral","sentiment_score":-0.10587829351425172},{"word":"please","start":16.928938,"end":17.168938,"confidence":1.0,"punctuated_word":"please","sentiment":"neutral","sentiment_score":-0.16585645079612732},{"word":"stay","start":17.168938,"end":17.328938,"confidence":1.0,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.10029551386833192},{"word":"on","start":17.328938,"end":17.568937,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.06936942040920258},{"word":"the","start":17.568937,"end":17.648937,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08666634559631348},{"word":"line","start":17.648937,"end":18.048939,"confidence":1.0,"punctuated_word":"line","sentiment":"neutral","sentiment_score":-0.12544618546962738},{"word":"while","start":18.048939,"end":18.368938,"confidence":0.9980469,"punctuated_word":"while","sentiment":"neutral","sentiment_score":-0.07912124693393707},{"word":"we","start":18.368938,"end":18.608938,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.10037308931350708},{"word":"transfer","start":18.608938,"end":19.088938,"confidence":1.0,"punctuated_word":"transfer","sentiment":"neutral","sentiment_score":-0.14248472452163696},{"word":"you","start":19.088938,"end":19.248938,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1406148374080658},{"word":"to","start":19.248938,"end":19.408937,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.10558366775512695},{"word":"our","start":19.408937,"end":19.728937,"confidence":1.0,"punctuated_word":"our","sentiment":"neutral","sentiment_score":-0.08605712652206421},{"word":"administration","start":19.728937,"end":20.228937,"confidence":1.0,"punctuated_word":"administration","sentiment":"neutral","sentiment_score":-0.03371216356754303},{"word":"team","start":20.528938,"end":21.028938,"confidence":0.9904785,"punctuated_word":"team.","sentiment":"neutral","sentiment_score":-0.07021620869636536},{"word":"to","start":21.568937,"end":21.728937,"confidence":0.9970703,"punctuated_word":"To","sentiment":"neutral","sentiment_score":-0.06909628957509995},{"word":"hear","start":21.728937,"end":21.968937,"confidence":1.0,"punctuated_word":"hear","sentiment":"neutral","sentiment_score":-0.07736196368932724},{"word":"these","start":21.968937,"end":22.288937,"confidence":1.0,"punctuated_word":"these","sentiment":"neutral","sentiment_score":0.003713116049766541},{"word":"options","start":22.288937,"end":22.688938,"confidence":1.0,"punctuated_word":"options","sentiment":"neutral","sentiment_score":-0.016272597014904022},{"word":"again","start":22.688938,"end":23.183937,"confidence":1.0,"punctuated_word":"again","sentiment":"neutral","sentiment_score":0.000527113676071167}],"paragraphs":{"transcript":"\nTo BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select one. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again","paragraphs":[{"sentences":[{"text":"To BGL Corporate Solutions.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.05407470092177391},{"text":"Your call is important to us.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":-0.110990675787131},{"text":"Your call may be recorded for training or monitoring purposes.","start":4.96,"end":8.1,"sentiment":"neutral","sentiment_score":-0.1499546490609646},{"text":"If your call is in relation to an existing support or client success ticket, please select one.","start":8.96,"end":14.548938,"sentiment":"neutral","sentiment_score":-0.08047024467412163},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start":15.088938,"end":21.028938,"sentiment":"neutral","sentiment_score":-0.09886007449206184}],"sentiment":"neutral","sentiment_score":-0.09255198458278621,"num_words":54,"start":0.24,"end":21.028938},{"sentences":[{"text":"To hear these options again","start":21.568937,"end":23.183937,"sentiment":"neutral","sentiment_score":-0.0316981241106987}],"sentiment":"neutral","sentiment_score":-0.0316981241106987,"num_words":5,"start":21.568937,"end":23.183937}]}}]}],"paragraphs":{"transcript":"\nChannel 1: To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select one. For all other inquiries, please stay on the line while we transfer you to our administration team.\n\nTo hear these options again","paragraphs":[{"sentences":[{"text":"To BGL Corporate Solutions.","start":0.24,"end":1.9399999,"sentiment":"neutral","sentiment_score":0.05407470092177391},{"text":"Your call is important to us.","start":2.56,"end":4.42,"sentiment":"neutral","sentiment_score":-0.110990675787131},{"text":"Your call may be recorded for training or monitoring purposes.","start":4.96,"end":8.1,"sentiment":"neutral","sentiment_score":-0.1499546490609646},{"text":"If your call is in relation to an existing support or client success ticket, please select one.","start":8.96,"end":14.548938,"sentiment":"neutral","sentiment_score":-0.08047024467412163},{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start":15.088938,"end":21.028938,"sentiment":"neutral","sentiment_score":-0.09886007449206184}],"sentiment":"neutral","sentiment_score":-0.09255198458278621,"channel":1,"num_words":54,"start":0.24,"end":21.028938},{"sentences":[{"text":"To hear these options again","start":21.568937,"end":23.183937,"sentiment":"neutral","sentiment_score":-0.0316981241106987}],"sentiment":"neutral","sentiment_score":-0.0316981241106987,"channel":1,"num_words":5,"start":21.568937,"end":23.183937}]},"summary":{"result":"success","short":"The customer is calling BGL Corporate Solutions and is informed that the call may be recorded. They are given options to select one if they are calling about support or client success tickets, or to stay on the line for all other inquiries. The options are repeated for clarity."},"intents":{"segments":[{"text":"For all other inquiries, please stay on the line while we transfer you to our administration team.","start_word":37,"end_word":53,"intents":[{"intent":"Inform callers in multiple ways","confidence_score":1.7395728e-7}]}]},"sentiments":{"segments":[{"text":"To BGL Corporate Solutions. Your call is important to us. Your call may be recorded for training or monitoring purposes. If your call is in relation to an existing support or client success ticket, please select one. For all other inquiries, please stay on the line while we transfer you to our administration team. To hear these options again","start_word":0,"end_word":58,"sentiment":"neutral","sentiment_score":-0.0843973308801651}],"average":{"sentiment":"neutral","sentiment_score":-0.08439733021294893}}}}