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How are you? Yeah. Can you hear me? Then I just had David, Jason.\n\nSorry. I'm sorry. He said I told him that BMS has been delivered, but the battery hasn't. So he said it's already out for delivery. He said it it should be there soon.\n\nThat's what I've been told. But I asked him for the delivery tracking. He said, unfortunately, they don't provide delivery tracking. The company that they deal with, that should be there soon. That's what I've been told, that they've been out for delivery since morning.\n\nYeah. I'm keeping a track on it. I'm keeping a track on it. I'll call him again to see what what's been happening. I'll keep a track on it.\n\nAlright. Just just a minute. Bye.","paragraphs":[{"sentences":[{"text":"Hi, man.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.17683936655521393},{"text":"How are you?","start":2.96,"end":3.86,"sentiment":"neutral","sentiment_score":0.17193598051865897},{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.05762264132499695},{"text":"Can you hear me?","start":6.7999997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.02076240791939199},{"text":"Then I just had David, Jason.","start":22.005,"end":24.025,"sentiment":"neutral","sentiment_score":0.0001198326547940572}],"sentiment":"neutral","sentiment_score":0.06317987147485837,"num_words":16,"start":2.24,"end":24.025},{"sentences":[{"text":"Sorry.","start":24.564999,"end":25.064999,"sentiment":"neutral","sentiment_score":-0.072500079870224},{"text":"I'm sorry.","start":25.365,"end":26.105,"sentiment":"neutral","sentiment_score":-0.08764967694878578},{"text":"He said I told him that BMS has been delivered, but the battery hasn't.","start":26.485,"end":30.744999,"sentiment":"neutral","sentiment_score":-0.06910488648074013},{"text":"So he said it's already out for delivery.","start":30.91,"end":33.87,"sentiment":"neutral","sentiment_score":-0.017621285864152014},{"text":"He said it it should be there soon.","start":33.87,"end":35.65,"sentiment":"neutral","sentiment_score":0.037271026289090514}],"sentiment":"neutral","sentiment_score":-0.032062724881777256,"num_words":33,"start":24.564999,"end":35.65},{"sentences":[{"text":"That's what I've been told.","start":40.510002,"end":41.71,"sentiment":"neutral","sentiment_score":-0.07326671555638313},{"text":"But I asked him for the delivery tracking.","start":41.71,"end":43.97,"sentiment":"neutral","sentiment_score":-0.12518911063671112},{"text":"He said, unfortunately, they don't provide delivery tracking.","start":44.03,"end":46.69,"sentiment":"negative","sentiment_score":-0.42245588451623917},{"text":"The company that they deal with, that should be there soon.","start":47.605,"end":50.405,"sentiment":"neutral","sentiment_score":-0.2848539244044911},{"text":"That's what I've been told, that they've been out for delivery since morning.","start":50.405,"end":54.024998,"sentiment":"neutral","sentiment_score":-0.2676181896374776}],"sentiment":"neutral","sentiment_score":-0.2524427371720473,"num_words":45,"start":40.510002,"end":54.024998},{"sentences":[{"text":"Yeah.","start":61.06,"end":61.300003,"sentiment":"neutral","sentiment_score":0.06164998561143875},{"text":"I'm keeping a track on it.","start":61.300003,"end":62.420002,"sentiment":"neutral","sentiment_score":0.17513951162497202},{"text":"I'm keeping a track on it.","start":62.420002,"end":63.54,"sentiment":"neutral","sentiment_score":0.18894084046284357},{"text":"I'll call him again to see what what's been happening.","start":63.54,"end":66.6,"sentiment":"neutral","sentiment_score":0.11431419178843498},{"text":"I'll keep a track on it.","start":66.74,"end":68.25294,"sentiment":"neutral","sentiment_score":0.14229748646418253}],"sentiment":"neutral","sentiment_score":0.14631237706233716,"num_words":29,"start":61.06,"end":68.25294},{"sentences":[{"text":"Alright.","start":77.61294,"end":77.93294,"sentiment":"neutral","sentiment_score":0.1368154138326645},{"text":"Just just a minute.","start":77.93294,"end":78.89294,"sentiment":"neutral","sentiment_score":0.10939907841384411},{"text":"Bye.","start":78.89294,"end":79.39294,"sentiment":"neutral","sentiment_score":0.08855033665895462}],"sentiment":"neutral","sentiment_score":0.1104936773578326,"num_words":6,"start":77.61294,"end":79.39294}]}}]},{"alternatives":[{"transcript":"Yeah. Yeah. Alright. Alright. Cool. Alright. Alright, mate. Talk to you later.","confidence":0.87835336,"words":[{"word":"yeah","start":58.42,"end":58.92,"confidence":0.87835336,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.01481972634792328},{"word":"yeah","start":70.475,"end":70.634995,"confidence":0.71983826,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.11511671543121338},{"word":"alright","start":70.634995,"end":71.134995,"confidence":0.7943469,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.1555742621421814},{"word":"alright","start":73.115,"end":73.615,"confidence":0.74517953,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.2244601249694824},{"word":"cool","start":73.835,"end":74.335,"confidence":0.8805245,"punctuated_word":"Cool.","sentiment":"neutral","sentiment_score":0.3277599811553955},{"word":"alright","start":75.195,"end":75.695,"confidence":0.81150734,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.23505239188671112},{"word":"alright","start":76.235,"end":76.475,"confidence":0.85946,"punctuated_word":"Alright,","sentiment":"neutral","sentiment_score":0.2436215728521347},{"word":"mate","start":76.475,"end":76.875,"confidence":0.76904345,"punctuated_word":"mate.","sentiment":"neutral","sentiment_score":0.22225205600261688},{"word":"talk","start":76.875,"end":77.115,"confidence":0.9465908,"punctuated_word":"Talk","sentiment":"neutral","sentiment_score":0.17571701109409332},{"word":"to","start":77.115,"end":77.195,"confidence":0.95157784,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.1902838498353958},{"word":"you","start":77.195,"end":77.274994,"confidence":0.9926594,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.18202996253967285},{"word":"later","start":77.274994,"end":77.774994,"confidence":0.9418339,"punctuated_word":"later.","sentiment":"neutral","sentiment_score":0.1852695494890213}],"paragraphs":{"transcript":"\nYeah. Yeah. Alright. Alright. Cool.\n\nAlright. Alright, mate. Talk to you later.","paragraphs":[{"sentences":[{"text":"Yeah.","start":58.42,"end":58.92,"sentiment":"neutral","sentiment_score":0.01481972634792328},{"text":"Yeah.","start":70.475,"end":70.634995,"sentiment":"neutral","sentiment_score":0.11511671543121338},{"text":"Alright.","start":70.634995,"end":71.134995,"sentiment":"neutral","sentiment_score":0.1555742621421814},{"text":"Alright.","start":73.115,"end":73.615,"sentiment":"neutral","sentiment_score":0.2244601249694824},{"text":"Cool.","start":73.835,"end":74.335,"sentiment":"neutral","sentiment_score":0.3277599811553955}],"sentiment":"neutral","sentiment_score":0.1675461620092392,"num_words":5,"start":58.42,"end":74.335},{"sentences":[{"text":"Alright.","start":75.195,"end":75.695,"sentiment":"neutral","sentiment_score":0.23505239188671112},{"text":"Alright, mate.","start":76.235,"end":76.875,"sentiment":"neutral","sentiment_score":0.2329368144273758},{"text":"Talk to you later.","start":76.875,"end":77.774994,"sentiment":"neutral","sentiment_score":0.18332509323954582}],"sentiment":"neutral","sentiment_score":0.20488948481423513,"num_words":7,"start":75.195,"end":77.774994}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Hi, man. How are you? Yeah. Can you hear me? Then I just had David, Jason.\n\nSorry. I'm sorry. He said I told him that BMS has been delivered, but the battery hasn't. So he said it's already out for delivery. He said it it should be there soon.\n\nThat's what I've been told. But I asked him for the delivery tracking. He said, unfortunately, they don't provide delivery tracking. The company that they deal with, that should be there soon. That's what I've been told, that they've been out for delivery since morning.\n\nChannel 1: Yeah.\n\nChannel 0: Yeah. I'm keeping a track on it. I'm keeping a track on it. I'll call him again to see what what's been happening. I'll keep a track on it.\n\nChannel 1: Yeah. Alright. Alright. Cool. Alright.\n\nAlright, mate. Talk to you later.\n\nChannel 0: Alright. Just just a minute. Bye.","paragraphs":[{"sentences":[{"text":"Hi, man.","start":2.24,"end":2.96,"sentiment":"neutral","sentiment_score":0.17683936655521393},{"text":"How are you?","start":2.96,"end":3.86,"sentiment":"neutral","sentiment_score":0.17193598051865897},{"text":"Yeah.","start":6.24,"end":6.74,"sentiment":"neutral","sentiment_score":0.05762264132499695},{"text":"Can you hear me?","start":6.7999997,"end":7.8599997,"sentiment":"neutral","sentiment_score":0.02076240791939199},{"text":"Then I just had David, Jason.","start":22.005,"end":24.025,"sentiment":"neutral","sentiment_score":0.0001198326547940572}],"sentiment":"neutral","sentiment_score":0.06317987147485837,"channel":0,"num_words":16,"start":2.24,"end":24.025},{"sentences":[{"text":"Sorry.","start":24.564999,"end":25.064999,"sentiment":"neutral","sentiment_score":-0.072500079870224},{"text":"I'm sorry.","start":25.365,"end":26.105,"sentiment":"neutral","sentiment_score":-0.08764967694878578},{"text":"He said I told him that BMS has been delivered, but the battery hasn't.","start":26.485,"end":30.744999,"sentiment":"neutral","sentiment_score":-0.06910488648074013},{"text":"So he said it's already out for delivery.","start":30.91,"end":33.87,"sentiment":"neutral","sentiment_score":-0.017621285864152014},{"text":"He said it it should be there soon.","start":33.87,"end":35.65,"sentiment":"neutral","sentiment_score":0.037271026289090514}],"sentiment":"neutral","sentiment_score":-0.032062724881777256,"channel":0,"num_words":33,"start":24.564999,"end":35.65},{"sentences":[{"text":"That's what I've been told.","start":40.510002,"end":41.71,"sentiment":"neutral","sentiment_score":-0.07326671555638313},{"text":"But I asked him for the delivery tracking.","start":41.71,"end":43.97,"sentiment":"neutral","sentiment_score":-0.12518911063671112},{"text":"He said, unfortunately, they don't provide delivery tracking.","start":44.03,"end":46.69,"sentiment":"negative","sentiment_score":-0.42245588451623917},{"text":"The company that they deal with, that should be there soon.","start":47.605,"end":50.405,"sentiment":"neutral","sentiment_score":-0.2848539244044911},{"text":"That's what I've been told, that they've been out for delivery since morning.","start":50.405,"end":54.024998,"sentiment":"neutral","sentiment_score":-0.2676181896374776}],"sentiment":"neutral","sentiment_score":-0.2524427371720473,"channel":0,"num_words":45,"start":40.510002,"end":54.024998},{"sentences":[{"text":"Yeah.","start":58.42,"end":58.92,"sentiment":"neutral","sentiment_score":0.01481972634792328}],"sentiment":"neutral","sentiment_score":0.01481972634792328,"channel":1,"num_words":1,"start":58.42,"end":58.92},{"sentences":[{"text":"Yeah.","start":61.06,"end":61.300003,"sentiment":"neutral","sentiment_score":0.06164998561143875},{"text":"I'm keeping a track on it.","start":61.300003,"end":62.420002,"sentiment":"neutral","sentiment_score":0.17513951162497202},{"text":"I'm keeping a track on 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mate.","start":76.235,"end":76.875,"sentiment":"neutral","sentiment_score":0.2329368144273758},{"text":"Talk to you later.","start":76.875,"end":77.774994,"sentiment":"neutral","sentiment_score":0.18332509323954582}],"sentiment":"neutral","sentiment_score":0.19986233363548914,"channel":1,"num_words":6,"start":76.235,"end":77.774994},{"sentences":[{"text":"Alright.","start":77.61294,"end":77.93294,"sentiment":"neutral","sentiment_score":0.1368154138326645},{"text":"Just just a minute.","start":77.93294,"end":78.89294,"sentiment":"neutral","sentiment_score":0.10939907841384411},{"text":"Bye.","start":78.89294,"end":79.39294,"sentiment":"neutral","sentiment_score":0.08855033665895462}],"sentiment":"neutral","sentiment_score":0.1104936773578326,"channel":0,"num_words":6,"start":77.61294,"end":79.39294}]},"summary":{"result":"success","short":"The customer is speaking to someone on the phone and trying to get delivery tracking information for a delivery that was supposed to arrive soon but hasn't yet. The customer has been informed that the delivery company should arrive soon and is keeping track of the delivery. The customer plans to call the delivery company again to see what is happening and will keep a track on the delivery."},"intents":{"segments":[{"text":"I'm keeping a track on it. I'm keeping a track on it. I'll call him again to see what what's been happening. I'll keep a track on it. Yeah.","start_word":96,"end_word":124,"intents":[{"intent":"Track delivery progress","confidence_score":0.044838987}]}]},"sentiments":{"segments":[{"text":"Hi, man. How are you? Yeah. Can you hear me? Then I just had David, Jason. Sorry. I'm sorry. He said I told him that BMS has been delivered, but the battery hasn't. So he said it's already out for delivery. He said it it should be there soon. That's what I've been told. But I asked him for the delivery tracking.","start_word":0,"end_word":61,"sentiment":"neutral","sentiment_score":-0.025920024141669273},{"text":"He said, unfortunately, they don't provide delivery tracking.","start_word":62,"end_word":69,"sentiment":"negative","sentiment_score":-0.4269668161869049},{"text":"The company that they deal with, that should be there soon. That's what I've been told, that they've been out for delivery since morning. Yeah. Yeah. I'm keeping a track on it. I'm keeping a track on it. I'll call him again to see what what's been happening. I'll keep a track on it. Yeah. Alright. Alright. Cool. Alright. Alright, mate. Talk to you later. Alright. Just just a minute. Bye.","start_word":70,"end_word":140,"sentiment":"neutral","sentiment_score":0.03579113632440567}],"average":{"sentiment":"neutral","sentiment_score":-0.016368359193673583}}}}