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Yeah. Good morning. Joe, it's Ronald from Cloud Solution IT. How are you doing today?\n\nI am doing good, sir. No complain. It's Friday, last day of work. Right? Joe, I hope you still remember the company because the last time that we touch base with you, it was September of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Joe, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.\n\nAnd we're hoping that we have an available time this coming week, maybe on third or fourth week of this month. Alright. That guy will be okay. Yeah. But thank you so much for answering my call again.\n\nAlright. Thank you. 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Yeah. Good morning. Joe, it's Ronald from Cloud Solution IT. How are you\n\nChannel 1: Hi\n\nChannel 0: doing\n\nChannel 1: there.\n\nChannel 0: today?\n\nChannel 1: Good. How are you?\n\nChannel 0: I am doing good, sir. No complain. It's Friday, last day of work. Right? Joe, I hope you still remember the company because the last time that we touch base with you, it was September of last year.\n\nAnd during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. 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more.","start":45.295,"end":58.31,"sentiment":"neutral","sentiment_score":0.036197694316506386},{"text":"And reason for my call today, Joe, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference.","start":58.690002,"end":69.51,"sentiment":"neutral","sentiment_score":0.013818502301971118}],"sentiment":"neutral","sentiment_score":0.02658162293859671,"channel":0,"num_words":97,"start":27.089998,"end":69.51},{"sentences":[{"text":"And we're hoping that we have an available time this coming week, maybe on third or fourth week of this month.","start":70.494995,"end":75.795,"sentiment":"neutral","sentiment_score":0.011637955948355653}],"sentiment":"neutral","sentiment_score":0.011637955948355653,"channel":0,"num_words":21,"start":70.494995,"end":75.795},{"sentences":[{"text":"At at this moment in time, I'm very carefully managing costs.","start":80.385,"end":84.725,"sentiment":"neutral","sentiment_score":-0.18582336740060287},{"text":"And so I we we don't we don't have a need for a manager's ride.","start":85.32,"end":94.36,"sentiment":"neutral","sentiment_score":-0.23769181668758393},{"text":"We've got an engineering team that's tight, so we've got we've got everything.","start":94.36,"end":98.94,"sentiment":"neutral","sentiment_score":-0.2291538119316101},{"text":"So I'd I'd like to say thank you, but respectfully decline the offer.","start":99.0,"end":104.075005,"sentiment":"neutral","sentiment_score":-0.25734015038380254}],"sentiment":"neutral","sentiment_score":-0.22949722695809144,"channel":1,"num_words":52,"start":80.385,"end":104.075005},{"sentences":[{"text":"Alright.","start":104.585,"end":105.085,"sentiment":"neutral","sentiment_score":-0.000311563431750983},{"text":"That guy will be okay.","start":105.305,"end":106.425,"sentiment":"neutral","sentiment_score":0.03587737530469894},{"text":"Yeah.","start":106.425,"end":106.745,"sentiment":"neutral","sentiment_score":0.10909487307071686},{"text":"But thank you so much for answering my call again.","start":106.745,"end":108.925,"sentiment":"neutral","sentiment_score":0.21818804144859313}],"sentiment":"neutral","sentiment_score":0.14529709415578776,"channel":0,"num_words":17,"start":104.585,"end":108.925},{"sentences":[{"text":"No.","start":109.175,"end":109.33501,"sentiment":"neutral","sentiment_score":-0.13846583664417267},{"text":"No.","start":109.33501,"end":109.575005,"sentiment":"neutral","sentiment_score":-0.17389552295207977},{"text":"Appreciate it.","start":109.575005,"end":110.135,"sentiment":"neutral","sentiment_score":-0.01762288063764572},{"text":"Thank you.","start":110.135,"end":110.875,"sentiment":"neutral","sentiment_score":0.16342159360647202}],"sentiment":"neutral","sentiment_score":-0.003460655609766642,"channel":1,"num_words":6,"start":109.175,"end":110.875},{"sentences":[{"text":"Alright.","start":110.905,"end":111.305,"sentiment":"neutral","sentiment_score":0.22915658354759216},{"text":"Thank you.","start":111.305,"end":111.705,"sentiment":"positive","sentiment_score":0.33962382376194},{"text":"Have a good day.","start":111.705,"end":112.685005,"sentiment":"positive","sentiment_score":0.3808243125677109}],"sentiment":"positive","sentiment_score":0.3473859259060451,"channel":0,"num_words":7,"start":110.905,"end":112.685005},{"sentences":[{"text":"You too.","start":112.775,"end":113.175,"sentiment":"neutral","sentiment_score":0.16232281923294067},{"text":"Bye.","start":113.175,"end":113.675,"sentiment":"neutral","sentiment_score":0.06861089169979095}],"sentiment":"neutral","sentiment_score":0.1310855100552241,"channel":1,"num_words":3,"start":112.775,"end":113.675}]},"summary":{"result":"success","short":"The customer, Ronald, is calling Cloud Solutions IT to introduce their company and services, but has to decline an offer due to managing costs. He explains that the company only has an introductory meeting with his CTO and that he has an engineering team to tighten up. He thanks the agent for answering his call and apologizes for the inconvenience."},"intents":{"segments":[{"text":"And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services.","start_word":61,"end_word":87,"intents":[{"intent":"Arrange meeting with joe","confidence_score":0.017448287},{"intent":"Schedule introductory meeting with cto","confidence_score":0.00014894409}]}]},"sentiments":{"segments":[{"text":"Hello? Hi. Yeah. Good morning. Joe, it's Ronald from Cloud Solution IT. How are you doing Hi today? there. Good. How are you?","start_word":0,"end_word":22,"sentiment":"neutral","sentiment_score":0.19187647104263303},{"text":"I am doing good, sir.","start_word":23,"end_word":27,"sentiment":"positive","sentiment_score":0.4735755622386933},{"text":"No complain. It's Friday, last day of work. Right? Joe, I hope you still remember the company because the last time that we touch base with you, it was September of last year. And during that time, I was trying to arrange a meeting with you together with my CTO, mister Baljit Singh, to introduce our company and our services. Name of the company again is Cloud Solution IT. We are a managed service provider. We are also Microsoft trusted partner providing services for cloud solutions, cybersecurity, backup and recovery, SharePoint, managed three sixty five, Power BI, and many more. And reason for my call today, Joe, same thing as before, we're only hoping to arrange an introductory meeting with you simply to introduce our company only for future reference. And we're hoping that we have an available time this coming week, maybe on third or fourth week of this month. At at this moment in time, I'm very carefully managing costs. And so I we we don't we don't have a need for a manager's ride. We've got an engineering team that's tight, so we've got we've got everything. So I'd I'd like to say thank you, but respectfully decline the offer. Alright. That guy will be okay. Yeah. But thank you so much for answering my call again. No. No. Appreciate it. Thank you. Alright.","start_word":28,"end_word":254,"sentiment":"neutral","sentiment_score":-0.03660474345088005},{"text":"Thank you. Have a good day.","start_word":255,"end_word":260,"sentiment":"positive","sentiment_score":0.3647077977657318},{"text":"You too. Bye.","start_word":261,"end_word":263,"sentiment":"neutral","sentiment_score":0.12538081407546997}],"average":{"sentiment":"neutral","sentiment_score":0.008795829819723436}}}}