{"metadata":{"transaction_key":"deprecated","request_id":"019f8cf6-a0ab-7581-8625-245d8b133152","sha256":"8a7477d86c719a0f4bb0d3b886bae7ffb739b8585f7c42aececf5f85fbeaf9f9","created":"2026-07-23T03:13:22.429Z","duration":10.511937,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":40},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":40,"output_tokens":2}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi, James. It's Andrew from Vigilance AI. Have I caught you in a bad time?","confidence":0.99902344,"words":[{"word":"oh","start":3.1999998,"end":3.52,"confidence":0.96118164,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.006955537013709545},{"word":"hi","start":3.52,"end":3.76,"confidence":0.9880371,"punctuated_word":"hi,","sentiment":"neutral","sentiment_score":0.033783625811338425},{"word":"james","start":3.76,"end":4.0,"confidence":0.9995117,"punctuated_word":"James.","sentiment":"neutral","sentiment_score":0.016141897067427635},{"word":"it's","start":4.0,"end":4.3199997,"confidence":0.9995117,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.01920104399323463},{"word":"andrew","start":4.3199997,"end":4.7999997,"confidence":1.0,"punctuated_word":"Andrew","sentiment":"neutral","sentiment_score":0.025425685569643974},{"word":"from","start":4.7999997,"end":5.04,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.026670552790164948},{"word":"vigilance","start":5.04,"end":5.54,"confidence":0.9343262,"punctuated_word":"Vigilance","sentiment":"neutral","sentiment_score":0.015053300186991692},{"word":"ai","start":5.6,"end":6.0,"confidence":0.88671875,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.00969098787754774},{"word":"have","start":6.0,"end":6.16,"confidence":0.9980469,"punctuated_word":"Have","sentiment":"negative","sentiment_score":-0.4839302003383637},{"word":"i","start":6.16,"end":6.3199997,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.6967930793762207},{"word":"caught","start":6.3199997,"end":6.56,"confidence":0.99902344,"punctuated_word":"caught","sentiment":"negative","sentiment_score":-0.7482479214668274},{"word":"you","start":6.56,"end":6.72,"confidence":0.99902344,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.6946435570716858},{"word":"in","start":6.72,"end":6.8799996,"confidence":0.9951172,"punctuated_word":"in","sentiment":"negative","sentiment_score":-0.7429723143577576},{"word":"a","start":6.8799996,"end":7.04,"confidence":0.9951172,"punctuated_word":"a","sentiment":"negative","sentiment_score":-0.7220841646194458},{"word":"bad","start":7.04,"end":7.2,"confidence":1.0,"punctuated_word":"bad","sentiment":"negative","sentiment_score":-0.7374505996704102},{"word":"time","start":7.2,"end":7.7,"confidence":0.9995117,"punctuated_word":"time?","sentiment":"negative","sentiment_score":-0.6701755523681641}],"paragraphs":{"transcript":"\nOh, hi, James. It's Andrew from Vigilance AI. Have I caught you in a bad time?","paragraphs":[{"sentences":[{"text":"Oh, hi, James.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.018960353297491867},{"text":"It's Andrew from Vigilance AI.","start":4.0,"end":6.0,"sentiment":"neutral","sentiment_score":0.019208314083516597},{"text":"Have I caught you in a bad time?","start":6.0,"end":7.7,"sentiment":"negative","sentiment_score":-0.6870371736586094}],"sentiment":"negative","sentiment_score":-0.33396092243492603,"num_words":16,"start":3.1999998,"end":7.7}]}}]},{"alternatives":[{"transcript":"Hello. Joe speaking. I'm not interested. Thank you.","confidence":0.9941406,"words":[{"word":"hello","start":1.36,"end":1.52,"confidence":0.3824463,"punctuated_word":"Hello.","sentiment":"neutral","sentiment_score":0.00978049822151661},{"word":"joe","start":1.52,"end":1.76,"confidence":0.23022461,"punctuated_word":"Joe","sentiment":"neutral","sentiment_score":0.0040293242782354355},{"word":"speaking","start":1.76,"end":2.26,"confidence":0.9863281,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.00811758916825056},{"word":"i'm","start":8.08,"end":8.32,"confidence":0.6385498,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.8491432070732117},{"word":"not","start":8.32,"end":8.48,"confidence":0.9941406,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.8679196238517761},{"word":"interested","start":8.48,"end":8.96,"confidence":0.9995117,"punctuated_word":"interested.","sentiment":"negative","sentiment_score":-0.8636385798454285},{"word":"thank","start":8.96,"end":9.2,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"negative","sentiment_score":-0.7147169709205627},{"word":"you","start":9.2,"end":9.7,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"negative","sentiment_score":-0.5027150511741638}],"paragraphs":{"transcript":"\nHello. Joe speaking. I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.52,"sentiment":"neutral","sentiment_score":0.00978049822151661},{"text":"Joe speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.006073456723242998},{"text":"I'm not interested.","start":8.08,"end":8.96,"sentiment":"negative","sentiment_score":-0.8602338035901388},{"text":"Thank you.","start":8.96,"end":9.7,"sentiment":"negative","sentiment_score":-0.6087160110473633}],"sentiment":"negative","sentiment_score":-0.4720257526496425,"num_words":8,"start":1.36,"end":9.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hello. Joe speaking.\n\nChannel 0: Oh, hi, James. It's Andrew from Vigilance AI. Have I caught you in a bad time?\n\nChannel 1: I'm not interested. Thank you.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.36,"end":1.52,"sentiment":"neutral","sentiment_score":0.00978049822151661},{"text":"Joe speaking.","start":1.52,"end":2.26,"sentiment":"neutral","sentiment_score":0.006073456723242998}],"sentiment":"neutral","sentiment_score":0.007309137222667535,"channel":1,"num_words":3,"start":1.36,"end":2.26},{"sentences":[{"text":"Oh, hi, James.","start":3.1999998,"end":4.0,"sentiment":"neutral","sentiment_score":0.018960353297491867},{"text":"It's Andrew from Vigilance AI.","start":4.0,"end":6.0,"sentiment":"neutral","sentiment_score":0.019208314083516597},{"text":"Have I caught you in a bad time?","start":6.0,"end":7.7,"sentiment":"negative","sentiment_score":-0.6870371736586094}],"sentiment":"negative","sentiment_score":-0.33396092243492603,"channel":0,"num_words":16,"start":3.1999998,"end":7.7},{"sentences":[{"text":"I'm not interested.","start":8.08,"end":8.96,"sentiment":"negative","sentiment_score":-0.8602338035901388},{"text":"Thank you.","start":8.96,"end":9.7,"sentiment":"negative","sentiment_score":-0.6087160110473633}],"sentiment":"negative","sentiment_score":-0.7596266865730286,"channel":1,"num_words":5,"start":8.08,"end":9.7}]},"summary":{"result":"success","short":"Hello. Joe speaking. Oh, hi, James. It's Andrew from Vigilance AI. Have I caught you in a bad time? I'm not interested. Thank you."},"intents":{"segments":[]},"sentiments":{"segments":[{"text":"Hello. Joe speaking. Oh, hi, James. It's Andrew from Vigilance AI.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.015610897913575172},{"text":"Have I caught you in a bad time? I'm not interested. Thank you.","start_word":11,"end_word":23,"sentiment":"negative","sentiment_score":-0.7493420243263245}],"average":{"sentiment":"negative","sentiment_score":-0.34774169921875}}}}