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So probably you'll get maybe a credit note against us and as soon as okay. Let me let me figure it out, but we can send this now. I will also email you just to get a written confirmation from your side that this needs to be sent out and not collected. And should I just do it to partner at Tech Home Systems, or is it any other email? Okay. Cool. Lovely. Alright. You will receive a PDF invoice, but today this usually means the order is ready for collection. Yeah. I can see the email sent by my colleague. But I'll I'll just send another email for the confirmation that this needs to be processed as sent out via courier. Can do that. If I have any more questions from the freight team, I'll ring you back. Sorry. I didn't catch your name. Sorry. What's your name again? Okay. Ross. Yeah. Thanks. Can do. Thank you. No worries. Thanks. 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This is Granali. Hello? Hey. Doing good.\n\nHow are you? Yeah. Sure. Bear with me. Let me just get my system up.\n\nYep. Sorry. What's the PO number? Yeah. Mhmm.\n\nOkay. So that was for Canon. Yeah? Yes. Seems to be processed already, and it it's, like, to be collected.\n\nLet me actually check what's on that one, David May. Web order. Yep. So when you place an order, you click it says New South Wales to be picked up from New South Wales warehouse. The email okay.\n\nDo you have a copy that was probably automatically sent to you when you raise this order? It does say pickup from New South Wales. I can forward you what we received because somebody has actually mentioned. However, it's okay. I can probably ship this out.\n\nLet me just confirm the address on that. Is this one sending getting sent to Hamelin Terrace? Is that where you want this going? Yep. Okay.\n\nOkay. Sure. Let me see what I can do because this would be sent as to be collected. We need to get a few things fixed. So probably you'll get maybe a credit note against us and as soon as okay.\n\nLet me let me figure it out, but we can send this now. I will also email you just to get a written confirmation from your side that this needs to be sent out and not collected. And should I just do it to partner at Tech Home Systems, or is it any other email? Okay. Cool.\n\nLovely. Alright. You will receive a PDF invoice, but today this usually means the order is ready for collection. Yeah. I can see the email sent by my colleague.\n\nBut I'll I'll just send another email for the confirmation that this needs to be processed as sent out via courier. Can do that. If I have any more questions from the freight team, I'll ring you back. Sorry. I didn't catch your name.\n\nSorry. What's your name again? Okay. Ross. Yeah.\n\nThanks. Can do. Thank you. No worries. Thanks.\n\nBye.","paragraphs":[{"sentences":[{"text":"DSA.","start":30.67,"end":31.15,"sentiment":"neutral","sentiment_score":0.013105149380862713},{"text":"This is Granali.","start":31.15,"end":31.89,"sentiment":"neutral","sentiment_score":0.017932072281837463},{"text":"Hello?","start":34.829998,"end":35.329998,"sentiment":"neutral","sentiment_score":0.05304430425167084},{"text":"Hey.","start":40.35,"end":40.67,"sentiment":"positive","sentiment_score":0.33439046144485474},{"text":"Doing good.","start":40.67,"end":41.149998,"sentiment":"positive","sentiment_score":0.5656754076480865}],"sentiment":"neutral","sentiment_score":0.19821086840238422,"num_words":8,"start":30.67,"end":41.149998},{"sentences":[{"text":"How are 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This is Granali. Hello?\n\nChannel 0: Good morning, Pinal. Hello. Good morning, Pinal. This is Ross with Tech Home. How are you doing?\n\nChannel 1: Hey. Doing good. How are you?\n\nChannel 0: Eating good. Penali, actually, I just wanted to check the status of an order we placed on Friday.\n\nChannel 1: Yeah. Sure. Bear with me. Let me just get my system up. Yep.\n\nSorry. What's the PO number?\n\nChannel 0: I have the order number S\n\nChannel 1: Yeah.\n\nChannel 0: WT\n\nChannel 1: Mhmm.\n\nChannel 0: 009374.\n\nChannel 1: Okay. So that was for Canon. Yeah?\n\nChannel 0: Right.\n\nChannel 1: Yes. Seems to be processed already, and it it's, like, to be collected.\n\nChannel 0: Okay. Connected.\n\nChannel 1: Let me actually check what's on that one, David May. Web order. Yep. So when you place an order, you click it says New South Wales to be picked up from New South Wales warehouse.\n\nChannel 0: Nope. We clicked for courier service.\n\nChannel 1: The email okay. Do you have a copy that was probably automatically sent to you when you raise this order? It does say pickup from New South Wales. I can forward you what we received because somebody has actually mentioned. However, it's okay.\n\nI can probably ship this out. Let me just confirm the address on that. Is\n\nChannel 0: Okay.\n\nChannel 1: this one sending getting sent to Hamelin Terrace? Is that where you want this going? Yep. Okay.\n\nChannel 0: I just\n\nChannel 1: Okay. Sure. Let me see what I can do because this would be sent as to be collected.\n\nChannel 0: did.\n\nChannel 1: We need to get a few things fixed. So probably you'll get maybe a credit note against us and as soon as okay. Let me let me figure it out, but we can send this now. I will also\n\nChannel 0: Mhmm.\n\nChannel 1: email you just to get a written confirmation from your side that this needs to be sent out and not collected. And should I just do it to partner at Tech Home Systems, or is it any other email?\n\nChannel 0: Yep. You can do it as fast.\n\nChannel 1: Okay. Cool. Lovely. Alright. You will receive a PDF invoice, but today this usually means the order is ready for collection.\n\nYeah. I can see the email sent by my colleague. But I'll I'll just send another email for the confirmation that this needs to be processed as sent out via courier. Can do that. If I\n\nChannel 0: Yep.\n\nChannel 1: have any more questions from the freight team, I'll ring you back.\n\nChannel 0: Okay. Alright.\n\nChannel 1: Sorry. I didn't catch your name. Sorry. What's your name again? Okay.\n\nRoss. Yeah. Thanks. Can\n\nChannel 0: Ross.\n\nChannel 1: do.\n\nChannel 0: Thanks,\n\nChannel 1: Thank\n\nChannel 0: Tanya.\n\nChannel 1: you.\n\nChannel 0: Appreciate\n\nChannel 1: No worries.\n\nChannel 0: it. Bye.\n\nChannel 1: Thanks. Bye.","paragraphs":[{"sentences":[{"text":"DSA.","start":30.67,"end":31.15,"sentiment":"neutral","sentiment_score":0.013105149380862713},{"text":"This is Granali.","start":31.15,"end":31.89,"sentiment":"neutral","sentiment_score":0.017932072281837463},{"text":"Hello?","start":34.829998,"end":35.329998,"sentiment":"neutral","sentiment_score":0.05304430425167084}],"sentiment":"neutral","sentiment_score":0.02398913409560919,"channel":1,"num_words":5,"start":30.67,"end":35.329998},{"sentences":[{"text":"Good morning, Pinal.","start":35.07,"end":36.27,"sentiment":"positive","sentiment_score":0.37288057804107666},{"text":"Hello.","start":36.27,"end":36.59,"sentiment":"neutral","sentiment_score":0.3030155599117279},{"text":"Good morning, Pinal.","start":36.59,"end":37.489998,"sentiment":"positive","sentiment_score":0.47356053193410236},{"text":"This is Ross with Tech Home.","start":37.55,"end":39.23,"sentiment":"positive","sentiment_score":0.37208009759585065},{"text":"How are you doing?","start":39.23,"end":40.05,"sentiment":"neutral","sentiment_score":0.3279697299003601}],"sentiment":"positive","sentiment_score":0.37568814088316527,"channel":0,"num_words":17,"start":35.07,"end":40.05},{"sentences":[{"text":"Hey.","start":40.35,"end":40.67,"sentiment":"positive","sentiment_score":0.33439046144485474},{"text":"Doing good.","start":40.67,"end":41.149998,"sentiment":"positive","sentiment_score":0.5656754076480865},{"text":"How are you?","start":41.149998,"end":41.97,"sentiment":"positive","sentiment_score":0.4053843716780345}],"sentiment":"positive","sentiment_score":0.44698239862918854,"channel":1,"num_words":6,"start":40.35,"end":41.97},{"sentences":[{"text":"Eating good.","start":42.989998,"end":43.785,"sentiment":"positive","sentiment_score":0.492566853761673},{"text":"Penali, actually, I just wanted to check the status of an order we placed on 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that was for Canon.","start":76.515,"end":78.835,"sentiment":"neutral","sentiment_score":0.021704181842505933},{"text":"Yeah?","start":78.835,"end":79.335,"sentiment":"neutral","sentiment_score":0.03518431633710861}],"sentiment":"neutral","sentiment_score":0.023619894071349075,"channel":1,"num_words":7,"start":71.15,"end":79.335},{"sentences":[{"text":"Right.","start":80.305,"end":80.67,"sentiment":"neutral","sentiment_score":0.06884447485208511}],"sentiment":"neutral","sentiment_score":0.06884447485208511,"channel":0,"num_words":1,"start":80.305,"end":80.67},{"sentences":[{"text":"Yes.","start":81.315,"end":81.815,"sentiment":"neutral","sentiment_score":0.10148365795612337},{"text":"Seems to be processed already, and it it's, like, to be 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says New South Wales to be picked up from New South Wales warehouse.","start":110.215,"end":118.875,"sentiment":"neutral","sentiment_score":0.0071075556122443895}],"sentiment":"neutral","sentiment_score":0.022832653086100305,"channel":1,"num_words":35,"start":96.46001,"end":118.875},{"sentences":[{"text":"Nope.","start":120.06,"end":120.435,"sentiment":"neutral","sentiment_score":-0.026579467579722404},{"text":"We clicked for courier service.","start":120.835,"end":123.975,"sentiment":"neutral","sentiment_score":-0.015712327510118484}],"sentiment":"neutral","sentiment_score":-0.01752351752171914,"channel":0,"num_words":6,"start":120.06,"end":123.975},{"sentences":[{"text":"The email okay.","start":125.82,"end":127.52,"sentiment":"neutral","sentiment_score":0.06054523587226868},{"text":"Do you have a copy that was probably automatically sent to you when you raise this order?","start":127.979996,"end":133.59999,"sentiment":"neutral","sentiment_score":0.04426798202535685},{"text":"It does say pickup from New South Wales.","start":134.015,"end":136.675,"sentiment":"neutral","sentiment_score":0.027650547679513693},{"text":"I can forward you what we received because somebody has actually mentioned.","start":138.735,"end":144.495,"sentiment":"neutral","sentiment_score":0.09587827324867249},{"text":"However, it's okay.","start":144.495,"end":145.875,"sentiment":"neutral","sentiment_score":0.1407500555117925}],"sentiment":"neutral","sentiment_score":0.06344616811635882,"channel":1,"num_words":43,"start":125.82,"end":145.875},{"sentences":[{"text":"I can probably ship this out.","start":146.48,"end":148.73999,"sentiment":"neutral","sentiment_score":0.22735374669233957},{"text":"Let me just confirm the address on 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going?","start":159.225,"end":161.30501,"sentiment":"neutral","sentiment_score":0.046391540340014865},{"text":"Yep.","start":161.30501,"end":161.80501,"sentiment":"neutral","sentiment_score":0.07684510201215744},{"text":"Okay.","start":162.025,"end":162.525,"sentiment":"neutral","sentiment_score":0.06307278573513031}],"sentiment":"neutral","sentiment_score":0.04695043625200496,"channel":1,"num_words":17,"start":151.92,"end":162.525},{"sentences":[{"text":"I just","start":162.38,"end":163.04001,"sentiment":"neutral","sentiment_score":0.050343021750450134}],"sentiment":"neutral","sentiment_score":0.050343021750450134,"channel":0,"num_words":2,"start":162.38,"end":163.04001},{"sentences":[{"text":"Okay.","start":164.025,"end":164.525,"sentiment":"neutral","sentiment_score":0.087926484644413},{"text":"Sure.","start":164.745,"end":165.245,"sentiment":"neutral","sentiment_score":0.16360363364219666},{"text":"Let me see what I can do because this would be sent as to be 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status of an order for a Canon printer. The representative, Granali, confirms that the order has been processed and will be sent to a warehouse in New South Wales. The representative also confirms the pickup address and promises to email the customer with a written confirmation."},"intents":{"segments":[{"text":"Penali, actually, I just wanted to check the status of an order we placed on Friday. Yeah.","start_word":30,"end_word":46,"intents":[{"intent":"Check order status","confidence_score":0.45786622},{"intent":"Check order details","confidence_score":0.016600125}]},{"text":"We clicked for courier service. The email okay.","start_word":133,"end_word":140,"intents":[{"intent":"Request courier service","confidence_score":0.0006846949}]},{"text":"this one sending getting sent to Hamelin Terrace?","start_word":197,"end_word":204,"intents":[{"intent":"Send order to hammelin terrace","confidence_score":0.0055889525}]},{"text":"We need to get a few things fixed. So probably you'll get maybe a credit note against us and as soon as okay.","start_word":235,"end_word":257,"intents":[{"intent":"Fix issues","confidence_score":0.10291462}]},{"text":"email you just to get a written confirmation from your side that this needs to be sent out and not collected. And should I just do it to partner at Tech Home Systems, or is it any other email? Yep.","start_word":275,"end_word":314,"intents":[{"intent":"Get confirmation","confidence_score":0.0072325813}]},{"text":"You will receive a PDF invoice, but today this usually means the order is ready for collection. Yeah.","start_word":325,"end_word":342,"intents":[{"intent":"Send invoice","confidence_score":0.44721442}]}]},"sentiments":{"segments":[{"text":"DSA. This is Granali. Hello?","start_word":0,"end_word":4,"sentiment":"neutral","sentiment_score":0.024831531569361687},{"text":"Good morning, Pinal.","start_word":5,"end_word":7,"sentiment":"positive","sentiment_score":0.3538222312927246},{"text":"Hello.","start_word":8,"end_word":8,"sentiment":"neutral","sentiment_score":0.3030155599117279},{"text":"Good morning, Pinal. This is Ross with Tech Home.","start_word":9,"end_word":17,"sentiment":"positive","sentiment_score":0.40635383129119873},{"text":"How are you doing?","start_word":18,"end_word":21,"sentiment":"neutral","sentiment_score":0.3214709460735321},{"text":"Hey. Doing good. How are you? Eating good.","start_word":22,"end_word":29,"sentiment":"positive","sentiment_score":0.47003793716430664},{"text":"Penali, actually, I just wanted to check the status of an order we placed on Friday. Yeah. Sure. Bear with me. Let me just get my system up. Yep. Sorry. What's the PO number? I have the order number S Yeah. WT Mhmm. 009374. Okay. So that was for Canon. Yeah? Right. Yes. Seems to be processed already, and it it's, like, to be collected. Okay. Connected. Let me actually check what's on that one, David May. Web order. Yep. So when you place an order, you click it says New South Wales to be picked up from New South Wales warehouse. Nope. We clicked for courier service. The email okay. Do you have a copy that was probably automatically sent to you when you raise this order? It does say pickup from New South Wales. I can forward you what we received because somebody has actually mentioned. However, it's okay. I can probably ship this out. Let me just confirm the address on that. Is Okay. this one sending getting sent to Hamelin Terrace? Is that where you want this going? Yep. Okay. I just Okay. Sure. Let me see what I can do because this would be sent as to be collected. did. We need to get a few things fixed. So probably you'll get maybe a credit note against us and as soon as okay. Let me let me figure it out, but we can send this now. I will also Mhmm. email you just to get a written confirmation from your side that this needs to be sent out and not collected. And should I just do it to partner at Tech Home Systems, or is it any other email? Yep.","start_word":30,"end_word":314,"sentiment":"neutral","sentiment_score":0.037728246562836465},{"text":"You can do it as fast. Okay. Cool. Lovely. Alright.","start_word":315,"end_word":324,"sentiment":"positive","sentiment_score":0.43222060799598694},{"text":"You will receive a PDF invoice, but today this usually means the order is ready for collection. Yeah. I can see the email sent by my colleague. But I'll I'll just send another email for the confirmation that this needs to be processed as sent out via courier. Can do that. If I Yep. have any more questions from the freight team, I'll ring you back. Okay. Alright. Sorry. I didn't catch your name. Sorry. What's your name again? Okay. Ross. Yeah. Thanks. 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