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Actually, Tech Home is building a new portal, like, a new online store for the product, IT support, like, IT gadget. So we were, like, importing like, we are partner with Deacar, and we were importing, like, products from Deacar. So the thing is, I have seen few products where your RRP and reseller buy is same. Yeah. So I just wanted to check, like, how do you guys manage this? Yep. The actually, the RRP and reseller buy is same. Sure. Yep. I have just a second. I am looking at the product. Yep. I am looking at a particular product. So it's IRP and Reseller by, like, both are, like, similar. I have I have got the k u. Microsoft. Alright. Thank you. Nope. Yeah. It's software. Hi, Michelle. This is Ross with Techcom. How's it going with you, ma'am? Can you hear me? Hi, mate. This is Ross with Techcom. How are you? That's great. Doing good, buddy. Amit, actually, the reason for my call was, actually, we are partner with Decadeta. And yeah. So we have like, we are building a new online store for all the IT products. You know? So actually, we were importing all the products. And as you can see, the products there, RRP and reseller buy, the pricing is same. Mhmm. It's a reserve VM instance of Microsoft. I have got the SKU. Mhmm. Mhmm. So there's no margin for following products? Yeah. Mhmm. Also, there's one more product of brand Veritas. So let's say it's by reserve Azure. Right? Okay. So how do I need to get to the product manager? Mhmm. Right. Mhmm. K. Gotcha. So we can't do anything, right, for this? Like, for the same RRP and same reseller buy? Oh, okay. Alright. No worries, mate. Got you. Yep. Yes. 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Morning, Amanda. This is Rob from Techcom. How's it going over there? This is Ross with Tech Home.\n\nAmanda, actually, I just got a general inquiry. Actually, Tech Home is building a new portal, like, a new online store for the product, IT support, like, IT gadget. So we were, like, importing like, we are partner with Deacar, and we were importing, like, products from Deacar. So the thing is, I have seen few products where your RRP and reseller buy is same. Yeah.\n\nSo I just wanted to check, like, how do you guys manage this? Yep. The actually, the RRP and reseller buy is same. Sure. Yep.\n\nI have just a second. I am looking at the product. Yep. I am looking at a particular product. So it's IRP and Reseller by, like, both are, like, similar.\n\nI have I have got the k u. Microsoft. Alright. Thank you. Nope.\n\nYeah. It's software. Hi, Michelle. This is Ross with Techcom. How's it going with you, ma'am?\n\nCan you hear me? Hi, mate. This is Ross with Techcom. How are you? That's great.\n\nDoing good, buddy. Amit, actually, the reason for my call was, actually, we are partner with Decadeta. And yeah. So we have like, we are building a new online store for all the IT products. You know?\n\nSo actually, we were importing all the products. And as you can see, the products there, RRP and reseller buy, the pricing is same. Mhmm. It's a reserve VM instance of Microsoft. I have got the SKU.\n\nMhmm. Mhmm. So there's no margin for following products? Yeah. Mhmm.\n\nAlso, there's one more product of brand Veritas. So let's say it's by reserve Azure. Right? Okay. So how do I need to get to the product manager?\n\nMhmm. Right. Mhmm. K. Gotcha.\n\nSo we can't do anything, right, for this? Like, for the same RRP and same reseller buy? Oh, okay. Alright. No worries, mate.\n\nGot you. Yep. Yes. Bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":22.025,"end":22.265,"sentiment":"neutral","sentiment_score":0.1366693377494812},{"text":"Morning, Amanda.","start":22.265,"end":23.145,"sentiment":"neutral","sentiment_score":0.18305648118257523},{"text":"This is Rob from Techcom.","start":23.145,"end":24.685001,"sentiment":"neutral","sentiment_score":0.213394695520401},{"text":"How's it going over there?","start":24.825,"end":26.125,"sentiment":"neutral","sentiment_score":0.22612445056438446},{"text":"This is Ross with Tech Home.","start":29.31,"end":33.17,"sentiment":"neutral","sentiment_score":0.06295161849508683}],"sentiment":"neutral","sentiment_score":0.1620046179741621,"num_words":19,"start":22.025,"end":33.17},{"sentences":[{"text":"Amanda, actually, I just got a general inquiry.","start":36.43,"end":39.25,"sentiment":"neutral","sentiment_score":-0.013589150970801711},{"text":"Actually, Tech Home is building a new portal, like, a new online store for the product, IT 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Michelle.","start":215.28499,"end":216.08499,"sentiment":"neutral","sentiment_score":0.12537415698170662},{"text":"This is Ross with Techcom.","start":216.08499,"end":217.44499,"sentiment":"neutral","sentiment_score":0.1279039964079857},{"text":"How's it going with you, ma'am?","start":217.44499,"end":218.905,"sentiment":"neutral","sentiment_score":0.14407371977965036}],"sentiment":"neutral","sentiment_score":0.10947836289415136,"num_words":16,"start":175.74,"end":218.905},{"sentences":[{"text":"Can you hear me?","start":222.565,"end":223.625,"sentiment":"neutral","sentiment_score":-0.021581476787105203},{"text":"Hi, mate.","start":226.325,"end":226.985,"sentiment":"neutral","sentiment_score":0.1306150257587433},{"text":"This is Ross with Techcom.","start":227.125,"end":228.905,"sentiment":"neutral","sentiment_score":0.12731207609176637},{"text":"How are you?","start":228.965,"end":229.68,"sentiment":"neutral","sentiment_score":0.12193829069534938},{"text":"That's 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Welcome to Picker Dahlia. You're speaking with Amanda. How can I help you today? Oh, sorry. The line just cut out there a little bit. So who was I speaking with? How can I help you today? Oh, okay. The sales? The the the pricing? Is that what you're querying? Yeah. Sure. Let me transfer you through to our sales team. I'll just pop you through to the sales team as I think they'll be able to assist you a little bit further with that depending on the product that you're looking at. It won't be a moment. Is there any particular I'm just trying to have the right team to put you through to. Is there a particular product as such that you're looking for or that you're reviewing at the moment? Like, is it Lenovo or Dell? What was the product? Sorry. What was the vendor? Like, is it Cisco, Dell, Lenovo? HP. Do you know what brand it is? Oh, Microsoft. Yep. Okay. So bear with me, and I'll pop you through to the Microsoft team. That's all I needed to know just so I can pop you through to the right team. Okay? So I'll pop you through to the Microsoft team. Thank you. Oops. Sorry. Just trying to is it software or hardware? Is it is it Surface Microsoft Surface? It's software? Software. Yep. Perfect. Good morning. Pick it out of Microsoft team. Richard speaking. Sorry? Yes. I can. Not too bad. Thank you. How are you? Rod. Yeah. Which products are you talking some products are that is the case. Oh, yeah. I mean, that yeah. That's not yeah. That's obviously something you can't just order through a store. All Azure all Azure is there's no partner margin, upfront partner margin. All all Azure reservations that cost is the same as the RRP. There's no no partner margin, upfront partner margin. Oh, and yeah. No. Yeah. All Azure reservations. Yeah. There's no there's no upfront partner margin on on Azure reserved instances. Yeah. It's yeah. It's not that that's not some SKU that you'd put on a store. You know, that that's an Azure reservation. So it's not SKU you'd add to a online store front. It's not like a retail product. That's that's an Azure reserved instance. Yep. That that's yeah. That's handled by a different team in ticket data. So that Veritas is looked after by the software team. Yeah. Yeah. You you really need to know which specific vendor, which program's available. You can't just obviously use all our data feed and just put everything on a store. You you obviously need to work with which, you know, the product manager or the vendors the the the teams here at Ticket Data on on which, you know, products are appropriate, etcetera. So well, no. I mean I mean, we've got hundreds of vendors. So so exactly. So you you know, it's it's not a straightforward process. You've got to obviously we're gonna work out which products you want to sell, and then you need to work out some require partner requirements for you to be able to sell them. 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and someone from the hardware sales team will attend to you shortly. Welcome to Picker Dahlia. You're speaking with Amanda. How can I help you today? Oh, sorry.\n\nThe line just cut out there a little bit. So who was I speaking with? How can I help you today? Oh, okay. The sales?\n\nThe the the pricing? Is that what you're querying? Yeah. Sure. Let me transfer you through to our sales team.\n\nI'll just pop you through to the sales team as I think they'll be able to assist you a little bit further with that depending on the product that you're looking at. It won't be a moment. Is there any particular I'm just trying to have the right team to put you through to. Is there a particular product as such that you're looking for or that you're reviewing at the moment? Like, is it Lenovo or Dell?\n\nWhat was the product? Sorry. What was the vendor? Like, is it Cisco, Dell, Lenovo? HP.\n\nDo you know what brand it is? Oh, Microsoft. Yep. Okay. So bear with me, and I'll pop you through to the Microsoft team.\n\nThat's all I needed to know just so I can pop you through to the right team. Okay? So I'll pop you through to the Microsoft team. Thank you. Oops.\n\nSorry. Just trying to is it software or hardware? Is it is it Surface Microsoft Surface? It's software? Software.\n\nYep. Perfect. Good morning. Pick it out of Microsoft team. Richard speaking.\n\nSorry? Yes. I can. Not too bad. Thank you.\n\nHow are you? Rod. Yeah. Which products are you talking some products are that is the case. Oh, yeah.\n\nI mean, that yeah. That's not yeah. That's obviously something you can't just order through a store. All Azure all Azure is there's no partner margin, upfront partner margin. All all Azure reservations that cost is the same as the RRP.\n\nThere's no no partner margin, upfront partner margin. Oh, and yeah. No. Yeah. All Azure reservations.\n\nYeah. There's no there's no upfront partner margin on on Azure reserved instances. Yeah. It's yeah. It's not that that's not some SKU that you'd put on a store.\n\nYou know, that that's an Azure reservation. So it's not SKU you'd add to a online store front. It's not like a retail product. That's that's an Azure reserved instance. Yep.\n\nThat that's yeah. That's handled by a different team in ticket data. So that Veritas is looked after by the software team. Yeah. Yeah.\n\nYou you really need to know which specific vendor, which program's available. You can't just obviously use all our data feed and just put everything on a store. You you obviously need to work with which, you know, the product manager or the vendors the the the teams here at Ticket Data on on which, you know, products are appropriate, etcetera. So well, no. I mean I mean, we've got hundreds of vendors.\n\nSo so exactly. So you you know, it's it's not a straightforward process. You've got to obviously we're gonna work out which products you want to sell, and then you need to work out some require partner requirements for you to be able to sell them. Some have end customer requirements, licensing requirements. There's all sorts of requirements depending on the vendor.\n\nYep. No. No. No. Yeah.\n\nOkay. No worries. Okay. Bye. Bye.\n\nBye.","paragraphs":[{"sentences":[{"text":"Line, and someone from the hardware sales team will attend to you shortly.","start":0.24,"end":4.26,"sentiment":"neutral","sentiment_score":0.06785174029377791},{"text":"Welcome to Picker Dahlia.","start":17.405,"end":18.445,"sentiment":"neutral","sentiment_score":0.31443191319704056},{"text":"You're speaking with Amanda.","start":18.445,"end":19.325,"sentiment":"neutral","sentiment_score":0.24351638555526733},{"text":"How can I help you today?","start":19.325,"end":20.545,"sentiment":"positive","sentiment_score":0.3776600807905197},{"text":"Oh, sorry.","start":26.125,"end":26.925,"sentiment":"neutral","sentiment_score":-0.03970018960535526}],"sentiment":"neutral","sentiment_score":0.18277330773657766,"num_words":29,"start":0.24,"end":26.925},{"sentences":[{"text":"The line just cut out there a little bit.","start":26.925,"end":28.605,"sentiment":"neutral","sentiment_score":-0.06584092229604721},{"text":"So who was I speaking with?","start":28.605,"end":30.064999,"sentiment":"neutral","sentiment_score":-0.013810762825111548},{"text":"How can I help you today?","start":33.95,"end":35.25,"sentiment":"neutral","sentiment_score":0.19549364099899927},{"text":"Oh, okay.","start":65.979996,"end":66.72,"sentiment":"neutral","sentiment_score":0.0013472894206643105},{"text":"The sales?","start":72.735,"end":73.475,"sentiment":"neutral","sentiment_score":-0.0249329237267375}],"sentiment":"neutral","sentiment_score":0.018014307990670206,"num_words":25,"start":26.925,"end":73.475},{"sentences":[{"text":"The the the pricing?","start":73.535,"end":74.575005,"sentiment":"neutral","sentiment_score":-0.03421674156561494},{"text":"Is that what you're querying?","start":74.575005,"end":76.595,"sentiment":"neutral","sentiment_score":-0.02071829941123724},{"text":"Yeah.","start":81.73,"end":82.130005,"sentiment":"neutral","sentiment_score":0.07947491109371185},{"text":"Sure.","start":82.130005,"end":82.53,"sentiment":"neutral","sentiment_score":0.14945386350154877},{"text":"Let me transfer you through to our sales team.","start":82.53,"end":85.090004,"sentiment":"neutral","sentiment_score":0.14366835769679812}],"sentiment":"neutral","sentiment_score":0.06407427652738988,"num_words":20,"start":73.535,"end":85.090004},{"sentences":[{"text":"I'll just pop you through to the sales team as I think they'll be able to assist you a little bit further with that depending on the product that you're looking at.","start":85.090004,"end":89.81,"sentiment":"neutral","sentiment_score":0.19686275871936232},{"text":"It won't be a moment.","start":89.81,"end":90.79,"sentiment":"neutral","sentiment_score":-0.008279680460691451},{"text":"Is there any particular I'm just trying to have the right team to put you through to.","start":93.265,"end":98.225,"sentiment":"neutral","sentiment_score":0.02172802311970907},{"text":"Is there a particular product as such that you're looking for or that you're reviewing at the moment?","start":98.225,"end":104.085,"sentiment":"neutral","sentiment_score":-0.01387002438099848},{"text":"Like, is it Lenovo or Dell?","start":108.759995,"end":110.78,"sentiment":"neutral","sentiment_score":-0.03513918879131476}],"sentiment":"neutral","sentiment_score":0.07906526536083756,"num_words":78,"start":85.090004,"end":110.78},{"sentences":[{"text":"What was the product?","start":121.095,"end":121.895004,"sentiment":"neutral","sentiment_score":-0.03649767301976681},{"text":"Sorry.","start":121.895004,"end":122.055,"sentiment":"neutral","sentiment_score":-0.11717264354228972},{"text":"What was the vendor?","start":122.055,"end":123.01501,"sentiment":"neutral","sentiment_score":-0.10279682092368603},{"text":"Like, is it Cisco, Dell, Lenovo?","start":123.01501,"end":125.595,"sentiment":"neutral","sentiment_score":-0.0641178550819556},{"text":"HP.","start":134.31,"end":134.81,"sentiment":"neutral","sentiment_score":-0.04171857237815857}],"sentiment":"neutral","sentiment_score":-0.06879852013662457,"num_words":16,"start":121.095,"end":134.81},{"sentences":[{"text":"Do you know what brand it is?","start":135.35,"end":137.37,"sentiment":"neutral","sentiment_score":-0.004558278048144919},{"text":"Oh, Microsoft.","start":139.43001,"end":140.09,"sentiment":"neutral","sentiment_score":0.026442511938512325},{"text":"Yep.","start":140.39,"end":140.87,"sentiment":"neutral","sentiment_score":0.07030746340751648},{"text":"Okay.","start":140.87,"end":141.37,"sentiment":"neutral","sentiment_score":0.09815002977848052},{"text":"So bear with me, and I'll pop you through to the Microsoft team.","start":141.51001,"end":144.63501,"sentiment":"neutral","sentiment_score":0.12048216737233676}],"sentiment":"neutral","sentiment_score":0.07315428110693271,"num_words":24,"start":135.35,"end":144.63501},{"sentences":[{"text":"That's all I needed to know just so I can pop you through to the right team.","start":144.63501,"end":147.35501,"sentiment":"neutral","sentiment_score":0.12073166054837844},{"text":"Okay?","start":147.35501,"end":147.675,"sentiment":"neutral","sentiment_score":0.06967722624540329},{"text":"So I'll pop you through to the Microsoft team.","start":147.675,"end":149.77501,"sentiment":"neutral","sentiment_score":0.08593323661221398},{"text":"Thank you.","start":149.99501,"end":150.815,"sentiment":"positive","sentiment_score":0.3507460355758667},{"text":"Oops.","start":165.77,"end":166.01001,"sentiment":"neutral","sentiment_score":0.003296891925856471}],"sentiment":"neutral","sentiment_score":0.12001011827184509,"num_words":30,"start":144.63501,"end":166.01001},{"sentences":[{"text":"Sorry.","start":166.01001,"end":166.33,"sentiment":"neutral","sentiment_score":-0.03762941434979439},{"text":"Just trying to is it software or hardware?","start":166.33,"end":168.43001,"sentiment":"neutral","sentiment_score":-0.022076941560953856},{"text":"Is it is it Surface Microsoft Surface?","start":168.49,"end":170.91,"sentiment":"neutral","sentiment_score":-0.010823508059339864},{"text":"It's software?","start":173.775,"end":174.595,"sentiment":"neutral","sentiment_score":-0.022525008767843246},{"text":"Software.","start":177.135,"end":177.61499,"sentiment":"neutral","sentiment_score":0.007433704566210508}],"sentiment":"neutral","sentiment_score":-0.01724346401169896,"num_words":19,"start":166.01001,"end":177.61499},{"sentences":[{"text":"Yep.","start":177.61499,"end":177.855,"sentiment":"neutral","sentiment_score":0.06461226940155029},{"text":"Perfect.","start":177.855,"end":178.355,"sentiment":"neutral","sentiment_score":0.2687072157859802},{"text":"Good morning.","start":210.765,"end":211.325,"sentiment":"neutral","sentiment_score":0.26996268332004547},{"text":"Pick it out of Microsoft team.","start":211.325,"end":212.605,"sentiment":"neutral","sentiment_score":0.1369225966433684},{"text":"Richard speaking.","start":212.605,"end":213.58499,"sentiment":"neutral","sentiment_score":0.04157106578350067}],"sentiment":"neutral","sentiment_score":0.14816021360456944,"num_words":12,"start":177.61499,"end":213.58499},{"sentences":[{"text":"Sorry?","start":220.86,"end":221.36,"sentiment":"neutral","sentiment_score":-0.026764236390590668},{"text":"Yes.","start":224.54001,"end":224.86,"sentiment":"neutral","sentiment_score":0.037838391959667206},{"text":"I can.","start":224.86,"end":225.52,"sentiment":"neutral","sentiment_score":0.0590352863073349},{"text":"Not too bad.","start":231.515,"end":232.235,"sentiment":"neutral","sentiment_score":0.17831210792064667},{"text":"Thank you.","start":232.235,"end":232.55501,"sentiment":"neutral","sentiment_score":0.27652399241924286}],"sentiment":"neutral","sentiment_score":0.13523655964268577,"num_words":9,"start":220.86,"end":232.55501},{"sentences":[{"text":"How are you?","start":232.55501,"end":233.375,"sentiment":"neutral","sentiment_score":0.19933990140755972},{"text":"Rod.","start":251.45,"end":251.95,"sentiment":"neutral","sentiment_score":0.010426683351397514},{"text":"Yeah.","start":263.38498,"end":263.88498,"sentiment":"neutral","sentiment_score":0.006247850134968758},{"text":"Which products are you talking some products are that is the case.","start":264.82498,"end":268.60498,"sentiment":"neutral","sentiment_score":-0.009803053767730793},{"text":"Oh, yeah.","start":274.99,"end":275.55,"sentiment":"neutral","sentiment_score":-0.01635171240195632}],"sentiment":"neutral","sentiment_score":0.024439693036440172,"num_words":19,"start":232.55501,"end":275.55},{"sentences":[{"text":"I mean, that yeah.","start":275.55,"end":276.84998,"sentiment":"neutral","sentiment_score":-0.03260325128212571},{"text":"That's not yeah.","start":276.99,"end":278.03,"sentiment":"neutral","sentiment_score":-0.082874928911527},{"text":"That's obviously something you can't just order through a store.","start":278.03,"end":281.16998,"sentiment":"neutral","sentiment_score":-0.12325213477015495},{"text":"All Azure all Azure is there's no partner margin, upfront partner margin.","start":281.38998,"end":286.925,"sentiment":"neutral","sentiment_score":-0.05800151887039343},{"text":"All all Azure reservations that cost is the same as the RRP.","start":286.925,"end":291.425,"sentiment":"neutral","sentiment_score":-0.03544262951860825}],"sentiment":"neutral","sentiment_score":-0.06665582732274765,"num_words":41,"start":275.55,"end":291.425},{"sentences":[{"text":"There's no no partner margin, upfront partner margin.","start":291.645,"end":295.10498,"sentiment":"neutral","sentiment_score":-0.06342745199799538},{"text":"Oh, and yeah.","start":298.96,"end":299.94,"sentiment":"neutral","sentiment_score":-0.03798289100329081},{"text":"No.","start":300.0,"end":300.32,"sentiment":"neutral","sentiment_score":-0.05812666192650795},{"text":"Yeah.","start":300.32,"end":300.63998,"sentiment":"neutral","sentiment_score":-0.04841069504618645},{"text":"All Azure reservations.","start":300.63998,"end":301.78,"sentiment":"neutral","sentiment_score":-0.05291835591197014}],"sentiment":"neutral","sentiment_score":-0.055416294606402516,"num_words":16,"start":291.645,"end":301.78},{"sentences":[{"text":"Yeah.","start":301.91998,"end":302.16,"sentiment":"neutral","sentiment_score":-0.021832702681422234},{"text":"There's no there's no upfront partner margin on on Azure reserved instances.","start":302.16,"end":307.06,"sentiment":"neutral","sentiment_score":-0.08128761562208335},{"text":"Yeah.","start":309.68,"end":310.18,"sentiment":"neutral","sentiment_score":0.025827301666140556},{"text":"It's yeah.","start":311.035,"end":311.595,"sentiment":"neutral","sentiment_score":0.015584115870296955},{"text":"It's not that that's not some SKU that you'd put on a store.","start":311.595,"end":315.375,"sentiment":"neutral","sentiment_score":-0.06797823711083485}],"sentiment":"neutral","sentiment_score":-0.06289674617863934,"num_words":29,"start":301.91998,"end":315.375},{"sentences":[{"text":"You know, that that's an Azure reservation.","start":315.67502,"end":317.61502,"sentiment":"neutral","sentiment_score":-0.0423146305339677},{"text":"So it's not SKU you'd add to a online store front.","start":318.635,"end":322.715,"sentiment":"neutral","sentiment_score":-0.06281625140797008},{"text":"It's not like a retail product.","start":322.715,"end":324.23502,"sentiment":"neutral","sentiment_score":-0.09605426713824272},{"text":"That's that's an Azure reserved instance.","start":324.23502,"end":326.095,"sentiment":"neutral","sentiment_score":-0.02662063203752041},{"text":"Yep.","start":328.88998,"end":329.38998,"sentiment":"neutral","sentiment_score":0.03653176128864288}],"sentiment":"neutral","sentiment_score":-0.05440963912875422,"num_words":31,"start":315.67502,"end":329.38998},{"sentences":[{"text":"That that's yeah.","start":331.21,"end":336.81,"sentiment":"neutral","sentiment_score":0.00972315901890397},{"text":"That's handled by a different team in ticket data.","start":336.81,"end":340.26498,"sentiment":"neutral","sentiment_score":0.002487037537826432},{"text":"So that Veritas is looked after by the software team.","start":340.26498,"end":343.805,"sentiment":"neutral","sentiment_score":0.02562571633607149},{"text":"Yeah.","start":353.24002,"end":353.40002,"sentiment":"neutral","sentiment_score":0.007597805932164192},{"text":"Yeah.","start":353.40002,"end":353.48,"sentiment":"neutral","sentiment_score":-0.010249251499772072}],"sentiment":"neutral","sentiment_score":0.012714938862094035,"num_words":24,"start":331.21,"end":353.48},{"sentences":[{"text":"You you really need to know which specific vendor, which program's available.","start":353.48,"end":357.24002,"sentiment":"neutral","sentiment_score":-0.045726357493549585},{"text":"You can't just obviously use all our data feed and just put everything on a store.","start":357.24002,"end":362.12,"sentiment":"neutral","sentiment_score":-0.061730273300781846},{"text":"You you obviously need to work with which, you know, the product manager or the vendors the the the teams here at Ticket Data on on which, you know, products are appropriate, etcetera.","start":362.12,"end":373.035,"sentiment":"neutral","sentiment_score":-0.033324358533277657},{"text":"So well, no.","start":373.255,"end":382.15,"sentiment":"neutral","sentiment_score":-0.055406964073578514},{"text":"I mean I mean, we've got hundreds of vendors.","start":382.15,"end":385.84998,"sentiment":"neutral","sentiment_score":-0.06951539218425751}],"sentiment":"neutral","sentiment_score":-0.04695840981112768,"num_words":73,"start":353.48,"end":385.84998},{"sentences":[{"text":"So so exactly.","start":386.55,"end":391.215,"sentiment":"neutral","sentiment_score":-0.01626948018868764},{"text":"So you you know, it's it's not a straightforward process.","start":391.275,"end":396.395,"sentiment":"neutral","sentiment_score":-0.05047918595373631},{"text":"You've got to obviously we're gonna work out which products you want to sell, and then you need to work out some require partner requirements for you to be able to sell them.","start":396.395,"end":407.67,"sentiment":"neutral","sentiment_score":-0.05937474345167478},{"text":"Some have end customer requirements, licensing requirements.","start":407.81,"end":411.73,"sentiment":"neutral","sentiment_score":-0.07955418527126312},{"text":"There's all sorts of requirements depending on the vendor.","start":411.73,"end":415.67,"sentiment":"neutral","sentiment_score":-0.07707907507816951}],"sentiment":"neutral","sentiment_score":-0.06070254526792034,"num_words":62,"start":386.55,"end":415.67},{"sentences":[{"text":"Yep.","start":419.855,"end":420.355,"sentiment":"neutral","sentiment_score":-0.10045778751373292},{"text":"No.","start":426.495,"end":426.995,"sentiment":"neutral","sentiment_score":-0.19532379508018496},{"text":"No.","start":427.135,"end":427.295,"sentiment":"neutral","sentiment_score":-0.19690591096878052},{"text":"No.","start":427.295,"end":427.795,"sentiment":"neutral","sentiment_score":-0.15867534279823303},{"text":"Yeah.","start":430.895,"end":431.395,"sentiment":"neutral","sentiment_score":-0.03210590034723282}],"sentiment":"neutral","sentiment_score":-0.13669374734163284,"num_words":5,"start":419.855,"end":431.395},{"sentences":[{"text":"Okay.","start":431.935,"end":432.435,"sentiment":"neutral","sentiment_score":0.07564976811408997},{"text":"No worries.","start":432.69693,"end":433.25693,"sentiment":"neutral","sentiment_score":0.07651454210281372},{"text":"Okay.","start":433.25693,"end":433.73694,"sentiment":"neutral","sentiment_score":0.07907349616289139},{"text":"Bye.","start":433.73694,"end":434.13693,"sentiment":"neutral","sentiment_score":0.06085731461644173},{"text":"Bye.","start":434.13693,"end":434.45694,"sentiment":"neutral","sentiment_score":0.2692166268825531}],"sentiment":"neutral","sentiment_score":0.10630438166360061,"num_words":6,"start":431.935,"end":434.45694},{"sentences":[{"text":"Bye.","start":434.45694,"end":434.95694,"sentiment":"neutral","sentiment_score":0.1691650152206421}],"sentiment":"neutral","sentiment_score":0.1691650152206421,"num_words":1,"start":434.45694,"end":434.95694}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Line, and someone from the hardware sales team will attend to you shortly. Welcome to Picker Dahlia. You're speaking with Amanda. How can I help you today?\n\nChannel 0: Hi. Morning, Amanda. This is Rob from Techcom. How's it going over there?\n\nChannel 1: Oh, sorry. The line just cut out there a little bit. So who was I speaking\n\nChannel 0: This\n\nChannel 1: with?\n\nChannel 0: is Ross with Tech Home.\n\nChannel 1: How can I help you today?\n\nChannel 0: Amanda, actually, I just got a general inquiry. Actually, Tech Home is building a new portal, like, a new online store for the product, IT support, like, IT gadget. So we were, like, importing like, we are partner with Deacar, and we were importing, like, products from Deacar. So the thing is, I have seen few products where your RRP and reseller buy is same.\n\nChannel 1: Oh, okay.\n\nChannel 0: Yeah. So I just wanted to check, like, how do you guys manage this?\n\nChannel 1: The sales? The the the pricing? Is that what you're querying?\n\nChannel 0: Yep. The actually, the RRP and reseller buy is same.\n\nChannel 1: Yeah. Sure. Let me transfer you through to our sales team. I'll just pop you through to the sales team as I think they'll be able to assist you a little bit further with that depending on the product that you're looking at. It won't be a moment.\n\nChannel 0: Sure.\n\nChannel 1: Is there any particular I'm just trying to have the right team to put you through to. Is there a particular product as such that you're looking for or that you're\n\nChannel 0: Yep.\n\nChannel 1: reviewing\n\nChannel 0: I have\n\nChannel 1: at the moment?\n\nChannel 0: just a second. I am looking\n\nChannel 1: Like,\n\nChannel 0: at\n\nChannel 1: is it Lenovo\n\nChannel 0: the product.\n\nChannel 1: or Dell?\n\nChannel 0: Yep. I am looking at a particular product. So it's IRP and Reseller by, like, both are, like, similar.\n\nChannel 1: What was the product? Sorry. What was the vendor? Like, is it Cisco, Dell, Lenovo?\n\nChannel 0: I have I have got the\n\nChannel 1: HP. Do you know what brand it is?\n\nChannel 0: k u. Microsoft.\n\nChannel 1: Oh, Microsoft. Yep. Okay. So bear with me, and I'll pop you through to the Microsoft team. That's all I needed to know just so I can pop you through to the right team.\n\nOkay? So I'll pop you through to the Microsoft team. Thank you.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Oops. Sorry. Just trying to is it software or hardware? Is it is it Surface Microsoft Surface?\n\nChannel 0: Nope.\n\nChannel 1: It's software?\n\nChannel 0: Yeah. It's software.\n\nChannel 1: Software. Yep. Perfect. Good morning. Pick it out of Microsoft team.\n\nRichard speaking.\n\nChannel 0: Hi, Michelle. This is Ross with Techcom. How's it going with you, ma'am?\n\nChannel 1: Sorry?\n\nChannel 0: Can you hear me?\n\nChannel 1: Yes. I can.\n\nChannel 0: Hi, mate. This is Ross with Techcom. How are you?\n\nChannel 1: Not too bad. Thank you. How are you?\n\nChannel 0: That's great. Doing good, buddy. Amit, actually, the reason for my call was, actually, we are partner with Decadeta. And yeah. So we have like, we are building a new online store for all the IT products.\n\nYou know? So\n\nChannel 1: Rod.\n\nChannel 0: actually, we were importing all the products. And as you can see, the products there, RRP and reseller buy, the pricing is same.\n\nChannel 1: Yeah. Which products are you talking some products are that is the case.\n\nChannel 0: Mhmm. It's a reserve VM instance of Microsoft. I\n\nChannel 1: Oh,\n\nChannel 0: have\n\nChannel 1: yeah.\n\nChannel 0: got the\n\nChannel 1: I mean,\n\nChannel 0: SKU.\n\nChannel 1: that yeah. That's not yeah. That's obviously something you can't just order through a store. All Azure\n\nChannel 0: Mhmm.\n\nChannel 1: all Azure is there's no partner margin, upfront partner margin. All all Azure reservations that cost is the same as the RRP. There's no no partner margin,\n\nChannel 0: Mhmm.\n\nChannel 1: upfront partner\n\nChannel 0: So\n\nChannel 1: margin.\n\nChannel 0: there's no margin for following products?\n\nChannel 1: Oh, and yeah. No. Yeah. All Azure reservations. Yeah.\n\nThere's no there's no upfront partner margin on on Azure reserved instances. Yeah. It's yeah. It's not\n\nChannel 0: Yeah.\n\nChannel 1: that that's not some SKU that you'd put on a store. You know, that that's an Azure reservation. So it's not SKU you'd add to a online store front. It's not like a retail product. That's that's an Azure reserved instance.\n\nChannel 0: Mhmm. Also,\n\nChannel 1: Yep.\n\nChannel 0: there's one more product of brand\n\nChannel 1: That\n\nChannel 0: Veritas.\n\nChannel 1: that's yeah. That's handled by a different team in ticket data. So that Veritas is looked after by the software team.\n\nChannel 0: So let's say it's by reserve Azure. Right?\n\nChannel 1: Yeah. Yeah. You you really need to know which specific vendor, which program's available. You can't just obviously use all our data feed and just put everything on a store. You you obviously need to work with which, you know, the product manager or the vendors the the the teams here at Ticket Data on on which, you know, products are appropriate, etcetera.\n\nSo\n\nChannel 0: Okay. So how do I need to get to the product manager?\n\nChannel 1: well, no. I mean I mean, we've got hundreds of vendors. So\n\nChannel 0: Mhmm. Right.\n\nChannel 1: so exactly. So you you know, it's it's not a straightforward process. You've got to obviously we're gonna work out which products you want to sell, and then you need to work out some require partner requirements\n\nChannel 0: Mhmm.\n\nChannel 1: for you to be able to sell them. Some have end customer requirements, licensing requirements. There's all sorts of requirements depending on the vendor.\n\nChannel 0: K. Gotcha. So we\n\nChannel 1: Yep.\n\nChannel 0: can't do anything, right, for this? Like, for the same RRP and same reseller buy?\n\nChannel 1: No. No. No.\n\nChannel 0: Oh, okay. Alright. No\n\nChannel 1: Yeah.\n\nChannel 0: worries, mate. Got you.\n\nChannel 1: Okay. No worries. Okay.\n\nChannel 0: Yep.\n\nChannel 1: Bye.\n\nChannel 0: Yes.\n\nChannel 1: Bye. Bye.\n\nChannel 0: Bye.","paragraphs":[{"sentences":[{"text":"Line, and someone from the hardware sales team will attend to you shortly.","start":0.24,"end":4.26,"sentiment":"neutral","sentiment_score":0.06785174029377791},{"text":"Welcome to Picker Dahlia.","start":17.405,"end":18.445,"sentiment":"neutral","sentiment_score":0.31443191319704056},{"text":"You're speaking with Amanda.","start":18.445,"end":19.325,"sentiment":"neutral","sentiment_score":0.24351638555526733},{"text":"How can I help you today?","start":19.325,"end":20.545,"sentiment":"positive","sentiment_score":0.3776600807905197}],"sentiment":"neutral","sentiment_score":0.19925282605820233,"channel":1,"num_words":27,"start":0.24,"end":20.545},{"sentences":[{"text":"Hi.","start":22.025,"end":22.265,"sentiment":"neutral","sentiment_score":0.1366693377494812},{"text":"Morning, Amanda.","start":22.265,"end":23.145,"sentiment":"neutral","sentiment_score":0.18305648118257523},{"text":"This is Rob from Techcom.","start":23.145,"end":24.685001,"sentiment":"neutral","sentiment_score":0.213394695520401},{"text":"How's it going over there?","start":24.825,"end":26.125,"sentiment":"neutral","sentiment_score":0.22612445056438446}],"sentiment":"neutral","sentiment_score":0.20772138696450454,"channel":0,"num_words":13,"start":22.025,"end":26.125},{"sentences":[{"text":"Oh, sorry.","start":26.125,"end":26.925,"sentiment":"neutral","sentiment_score":-0.03970018960535526},{"text":"The line just cut out there a little bit.","start":26.925,"end":28.605,"sentiment":"neutral","sentiment_score":-0.06584092229604721},{"text":"So who was I 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You're speaking with Amanda.","start_word":0,"end_word":20,"sentiment":"neutral","sentiment_score":0.1784043312072754},{"text":"How can I help you today?","start_word":21,"end_word":26,"sentiment":"positive","sentiment_score":0.3716842532157898},{"text":"Hi. Morning, Amanda. This is Rob from Techcom. How's it going over there? Oh, sorry. The line just cut out there a little bit. So who was I speaking This with? is Ross with Tech Home. How can I help you today? Amanda, actually, I just got a general inquiry. Actually, Tech Home is building a new portal, like, a new online store for the product, IT support, like, IT gadget. So we were, like, importing like, we are partner with Deacar, and we were importing, like, products from Deacar. So the thing is, I have seen few products where your RRP and reseller buy is same. Oh, okay. Yeah. So I just wanted to check, like, how do you guys manage this? The sales? The the the pricing? Is that what you're querying? Yep. The actually, the RRP and reseller buy is same. Yeah. Sure. Let me transfer you through to our sales team. I'll just pop you through to the sales team as I think they'll be able to assist you a little bit further with that depending on the product that you're looking at. It won't be a moment. Sure. Is there any particular I'm just trying to have the right team to put you through to. Is there a particular product as such that you're looking for or that you're Yep. reviewing I have at the moment? just a second. I am looking Like, at is it Lenovo the product. or Dell? Yep. I am looking at a particular product. So it's IRP and Reseller by, like, both are, like, similar. What was the product? Sorry. What was the vendor? Like, is it Cisco, Dell, Lenovo? I have I have got the HP. Do you know what brand it is? k u. Microsoft. Oh, Microsoft. Yep. Okay. So bear with me, and I'll pop you through to the Microsoft team. That's all I needed to know just so I can pop you through to the right team. Okay? So I'll pop you through to the Microsoft team.","start_word":27,"end_word":367,"sentiment":"neutral","sentiment_score":0.039198016611274734},{"text":"Thank you.","start_word":368,"end_word":369,"sentiment":"positive","sentiment_score":0.3399357199668884},{"text":"Alright. Thank you. Oops. Sorry. Just trying to is it software or hardware? Is it is it Surface Microsoft Surface? Nope. It's software? Yeah. It's software. Software. Yep. Perfect. Good morning. Pick it out of Microsoft team. Richard speaking. Hi, Michelle. This is Ross with Techcom. How's it going with you, ma'am? Sorry? Can you hear me? Yes. I can. Hi, mate. This is Ross with Techcom. How are you? Not too bad. Thank you. How are you?","start_word":370,"end_word":447,"sentiment":"neutral","sentiment_score":0.08664248138666153},{"text":"That's great. Doing good, buddy.","start_word":448,"end_word":452,"sentiment":"positive","sentiment_score":0.5636921525001526},{"text":"Amit, actually, the reason for my call was, actually, we are partner with Decadeta. And yeah. So we have like, we are building a new online store for all the IT products. You know? So Rod. actually, we were importing all the products. And as you can see, the products there, RRP and reseller buy, the pricing is same. Yeah. Which products are you talking some products are that is the case. Mhmm. It's a reserve VM instance of Microsoft. I Oh, have yeah. got the I mean, SKU. that yeah. That's not yeah. That's obviously something you can't just order through a store. All Azure Mhmm. all Azure is there's no partner margin, upfront partner margin. All all Azure reservations that cost is the same as the RRP. There's no no partner margin, Mhmm. upfront partner So margin. there's no margin for following products? Oh, and yeah. No. Yeah. All Azure reservations. Yeah. There's no there's no upfront partner margin on on Azure reserved instances. Yeah. It's yeah. It's not Yeah. that that's not some SKU that you'd put on a store. You know, that that's an Azure reservation. So it's not SKU you'd add to a online store front. It's not like a retail product. That's that's an Azure reserved instance. Mhmm. Also, Yep. there's one more product of brand That Veritas. that's yeah. That's handled by a different team in ticket data. So that Veritas is looked after by the software team. So let's say it's by reserve Azure. Right? Yeah. Yeah. You you really need to know which specific vendor, which program's available. You can't just obviously use all our data feed and just put everything on a store. You you obviously need to work with which, you know, the product manager or the vendors the the the teams here at Ticket Data on on which, you know, products are appropriate, etcetera. So Okay. So how do I need to get to the product manager? well, no. I mean I mean, we've got hundreds of vendors. So Mhmm. Right. so exactly. So you you know, it's it's not a straightforward process. You've got to obviously we're gonna work out which products you want to sell, and then you need to work out some require partner requirements Mhmm. for you to be able to sell them. Some have end customer requirements, licensing requirements. There's all sorts of requirements depending on the vendor. K. Gotcha. So we Yep. can't do anything, right, for this? Like, for the same RRP and same reseller buy? No. No. No. Oh, okay. Alright. No Yeah. worries, mate. Got you. Okay. No worries. Okay. Yep. Bye.","start_word":453,"end_word":895,"sentiment":"neutral","sentiment_score":-0.03481284591199044},{"text":"Yes.","start_word":896,"end_word":896,"sentiment":"positive","sentiment_score":0.3782124817371368},{"text":"Bye. Bye. Bye.","start_word":897,"end_word":899,"sentiment":"neutral","sentiment_score":0.18090565502643585}],"average":{"sentiment":"neutral","sentiment_score":0.017637940191636756}}}}