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And you're in okay. You're in Bulley Street. Yeah. Around that area, they've done some sort of fiber maintenance or something like that. And ever since they've done that, a lot of people are ringing up with drop it's dropouts and stuff like that. Yeah. So I I don't know when it's gonna be finished, but your your service is online now. So it's working now, but it'll it it could drop on off until they've completed it. Otherwise, when you go to bed tonight and you're not using it, go to the router, the back of the router. You got the power supply. Just pull that out until tomorrow or whatever. Yeah. Because that'll just that'll just reset the the router back to factory default. It'll just clear the memory in the in the processor that's in there. Yeah. Sorry sorry about the headache. Sorry? Well, that that's that's what I I don't know. So the thing is the maintenance was done I'll tell you now. Hang on. The maintenance was done elsewhere. It wasn't done in those particular buildings, but for some reason, it's starting to affect everyone else. Let's have a look. Just bear with me for a second. Sorry. Okay. So this you're you're not in anywhere near Epping Road or Fisher Avenue? No. Okay. That's one of them. The other one was the other one was a whole list a whole list of buildings. So we got the Fisher Avenue that's there. Okay. So you got it. So alright. So then the maintenance would yeah. Okay. So that would definitely be affecting your area then. So yeah. So that's so that's still affecting your area. So it looks like the maintenance hasn't been finished properly. There's been some fiber breaks around the area, and it's just causing a lot of a lot of headaches for some some customers. Problem is we can't do nothing. We can only communicate that with a network provider. We provide you the Internet via that network. So the Internet's ours, but the network's not ours, if that makes any sense. Yeah. Yeah. If you're good, yeah, with so when when you go to bed, just pull pull the plug out from the back of the router and actually pull the plug out from the NTD box also on the wall. Just unplug them, and then tomorrow, hopefully or you just unplug it for half an hour if you want. And that but that I'm not sure if that's gonna resolve it if they're still doing maintenance and stuff like that. But if you did that tonight when you go to bed, hopefully, tomorrow, it'll be all resolved, and and you'll have everything set back to factory default. So that'll even work a lot better for you. Alright. Well, sorry about that. And, hopefully, this all will get sorted. Alright. Thank you. Bye bye. 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the new network tech support. It is a maintenance. Are you on a super networks? Okay. What's the account holder's first name, please?\n\nAndrew. How are you, Andrew? Is that Andrew Tao? Yeah. And you're in okay.\n\nYou're in Bulley Street. Yeah. Around that area, they've done some sort of fiber maintenance or something like that. And ever since they've done that, a lot of people are ringing up with drop it's dropouts and stuff like that. Yeah.\n\nSo I I don't know when it's gonna be finished, but your your service is online now. So it's working now, but it'll it it could drop on off until they've completed it. Otherwise, when you go to bed tonight and you're not using it, go to the router, the back of the router. You got the power supply. Just pull that out until tomorrow or whatever.\n\nYeah. Because that'll just that'll just reset the the router back to factory default. It'll just clear the memory in the in the processor that's in there. Yeah. Sorry sorry about the headache.\n\nSorry? Well, that that's that's what I I don't know. So the thing is the maintenance was done I'll tell you now. Hang on. The maintenance was done elsewhere.\n\nIt wasn't done in those particular buildings, but for some reason, it's starting to affect everyone else. Let's have a look. Just bear with me for a second. Sorry. Okay.\n\nSo this you're you're not in anywhere near Epping Road or Fisher Avenue? No. Okay. That's one of them. The other one was the other one was a whole list a whole list of buildings.\n\nSo we got the Fisher Avenue that's there. Okay. So you got it. So alright. So then the maintenance would yeah.\n\nOkay. So that would definitely be affecting your area then. So yeah. So that's so that's still affecting your area. So it looks like the maintenance hasn't been finished properly.\n\nThere's been some fiber breaks around the area, and it's just causing a lot of a lot of headaches for some some customers. Problem is we can't do nothing. We can only communicate that with a network provider. We provide you the Internet via that network. So the Internet's ours, but the network's not ours, if that makes any sense.\n\nYeah. Yeah. If you're good, yeah, with so when when you go to bed, just pull pull the plug out from the back of the router and actually pull the plug out from the NTD box also on the wall. Just unplug them, and then tomorrow, hopefully or you just unplug it for half an hour if you want. And that but that I'm not sure if that's gonna resolve it if they're still doing maintenance and stuff like that.\n\nBut if you did that tonight when you go to bed, hopefully, tomorrow, it'll be all resolved, and and you'll have everything set back to factory default. So that'll even work a lot better for you. Alright. Well, sorry about that. And, hopefully, this all will get sorted.\n\nAlright. Thank you. Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"For the new network tech support.","start":0.16,"end":9.86,"sentiment":"neutral","sentiment_score":-0.005173119250684979},{"text":"It is a maintenance.","start":10.24,"end":11.3,"sentiment":"neutral","sentiment_score":-0.03568744473159313},{"text":"Are you on a super networks?","start":11.44,"end":12.82,"sentiment":"neutral","sentiment_score":-0.022622577846050262},{"text":"Okay.","start":15.315001,"end":15.715,"sentiment":"neutral","sentiment_score":0.012807762250304222},{"text":"What's the account holder's first name, please?","start":15.715,"end":19.175,"sentiment":"neutral","sentiment_score":0.02859449652688844}],"sentiment":"neutral","sentiment_score":-0.004023113482010861,"num_words":24,"start":0.16,"end":19.175},{"sentences":[{"text":"Andrew.","start":22.435001,"end":22.935001,"sentiment":"neutral","sentiment_score":0.0895179808139801},{"text":"How are you, 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still doing maintenance and stuff like that.","start":236.90001,"end":242.04001,"sentiment":"neutral","sentiment_score":-0.08755698551734288}],"sentiment":"neutral","sentiment_score":-0.010954066691920162,"num_words":80,"start":217.84499,"end":242.04001},{"sentences":[{"text":"But if you did that tonight when you go to bed, hopefully, tomorrow, it'll be all resolved, and and you'll have everything set back to factory default.","start":242.565,"end":249.605,"sentiment":"neutral","sentiment_score":0.03516611456871033},{"text":"So that'll even work a lot better for you.","start":249.605,"end":251.86499,"sentiment":"neutral","sentiment_score":0.048485075020127825},{"text":"Alright.","start":254.68694,"end":255.08694,"sentiment":"neutral","sentiment_score":0.16750113666057587},{"text":"Well, sorry about that.","start":255.08694,"end":256.54694,"sentiment":"neutral","sentiment_score":-0.02509118663147092},{"text":"And, hopefully, this all will get 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I'm calling you because my Internet keeps breaking down today. I'm wondering if there's a maintenance or something going on. I think so. Yeah. Yep. First name is Andrew. Doing well today. How? Yeah. That's me. Okay. So this was expected. Yeah. Okay. Gotcha. No worries. Yeah. Gotcha. I can try that now. All good. And can you I've almost No worries. I'm just glad there's a quick communication on this. Can I just confirm if you might know when the maintenance will be finished and everything will stabilize? You're all good. No. I hear I got a email, I think, the other day saying there was maintenance in my area this week. Oh, okay. So you got it. It. Yep. Okay. Yep. No. Got it. Okay. In that case, I'll follow your advice for now. We'll get through today and then tomorrow with the reset and see how it is. Yeah. Yep. Okay. Alright. Fantastic. Thanks so much. Just hopefully here. Thank you so much. Take 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I'm calling you because my Internet keeps breaking down today. I'm wondering if there's a maintenance or something going on. I think so. Yeah.\n\nYep. First name is Andrew. Doing well today. How? Yeah.\n\nThat's me. Okay. So this was expected. Yeah. Okay.\n\nGotcha. No worries. Yeah. Gotcha. I can try that now.\n\nAll good. And can you I've almost No worries. I'm just glad there's a quick communication on this. Can I just confirm if you might know when the maintenance will be finished and everything will stabilize? You're all good.\n\nNo. I hear I got a email, I think, the other day saying there was maintenance in my area this week. Oh, okay. So you got it. It.\n\nYep. Okay. Yep. No. Got it.\n\nOkay. In that case, I'll follow your advice for now. We'll get through today and then tomorrow with the reset and see how it is. Yeah. Yep.\n\nOkay. Alright. Fantastic. Thanks so much. Just hopefully here.\n\nThank you so much. 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here.","start":260.16,"end":261.12,"sentiment":"neutral","sentiment_score":0.16311388711134592}],"sentiment":"neutral","sentiment_score":0.32410720984141034,"num_words":9,"start":230.81,"end":261.12},{"sentences":[{"text":"Thank you so much.","start":261.12,"end":262.02,"sentiment":"positive","sentiment_score":0.39940592646598816},{"text":"Take care.","start":263.68,"end":264.34,"sentiment":"neutral","sentiment_score":0.29619336128234863}],"sentiment":"positive","sentiment_score":0.36500173807144165,"num_words":6,"start":261.12,"end":264.34}]}}]}],"paragraphs":{"transcript":"\nChannel 0: For the new network tech\n\nChannel 1: Good afternoon. I'm calling you because my Internet keeps breaking down today. I'm wondering if there's a maintenance\n\nChannel 0: support.\n\nChannel 1: or something going\n\nChannel 0: It\n\nChannel 1: on.\n\nChannel 0: is a maintenance. Are you on a super networks?\n\nChannel 1: I think so. Yeah.\n\nChannel 0: Okay. What's the account holder's first name, please?\n\nChannel 1: Yep. First name is Andrew.\n\nChannel 0: Andrew. How are you, Andrew?\n\nChannel 1: Doing well today.\n\nChannel 0: Is that\n\nChannel 1: How?\n\nChannel 0: Andrew Tao?\n\nChannel 1: Yeah. That's me.\n\nChannel 0: Yeah. And you're in okay. You're in Bulley Street. Yeah. Around that area, they've done some sort of fiber maintenance or something like that.\n\nAnd ever since they've done that, a lot of people are ringing up with drop it's dropouts and stuff like that.\n\nChannel 1: Okay. So this was\n\nChannel 0: Yeah. So\n\nChannel 1: expected.\n\nChannel 0: I I don't know when it's gonna be finished, but your your service is online now. So it's working now, but it'll it it could drop on off until they've completed it. Otherwise, when you go to bed tonight and you're not using it, go to the router, the back of the router. You got the power supply. Just pull that out until tomorrow or whatever.\n\nChannel 1: Yeah. Okay. Gotcha.\n\nChannel 0: Yeah. Because\n\nChannel 1: No\n\nChannel 0: that'll\n\nChannel 1: worries.\n\nChannel 0: just that'll just reset the the router back to factory default. It'll just clear the memory in the in the processor that's in there.\n\nChannel 1: Yeah. Gotcha. I can try\n\nChannel 0: Yeah.\n\nChannel 1: that now. All good. And\n\nChannel 0: Sorry\n\nChannel 1: can you\n\nChannel 0: sorry\n\nChannel 1: I've almost\n\nChannel 0: about the headache. Sorry?\n\nChannel 1: No worries. I'm just glad there's a quick communication on this. Can I just confirm if you might know when the maintenance will be finished and everything will stabilize?\n\nChannel 0: Well, that that's that's what I I don't know. So the thing is the maintenance was done I'll tell you now. Hang on. The maintenance was done elsewhere. It wasn't done in those particular buildings, but for some reason, it's starting to affect everyone else.\n\nLet's have a look. Just bear with me for a second. Sorry.\n\nChannel 1: You're all good.\n\nChannel 0: Okay. So this you're you're not in anywhere near Epping Road or Fisher Avenue?\n\nChannel 1: No.\n\nChannel 0: No. Okay. That's one of them. The other one was the other one was a whole list a whole list of buildings. So we got the Fisher Avenue that's there.\n\nChannel 1: I hear I got a email, I think, the other day saying there was maintenance in my area this week.\n\nChannel 0: Okay. So\n\nChannel 1: Oh,\n\nChannel 0: you\n\nChannel 1: okay.\n\nChannel 0: got\n\nChannel 1: So\n\nChannel 0: it. So\n\nChannel 1: you got\n\nChannel 0: alright.\n\nChannel 1: it.\n\nChannel 0: So then the maintenance would yeah. Okay. So that would definitely be affecting your area then. So yeah. So that's so\n\nChannel 1: It.\n\nChannel 0: that's still affecting your area. So it looks like the maintenance hasn't been finished properly. There's been some fiber breaks around the area, and it's just causing a lot of a lot of headaches for some some customers. Problem is we can't do nothing. We can only communicate that with a network provider.\n\nWe provide you the Internet via that network. So\n\nChannel 1: Yep.\n\nChannel 0: the Internet's\n\nChannel 1: Okay.\n\nChannel 0: ours, but the network's not ours, if that makes any sense.\n\nChannel 1: Yep. No. Got it. Okay. In that case, I'll follow your advice for now.\n\nWe'll get through today and then tomorrow\n\nChannel 0: Yeah.\n\nChannel 1: with the reset and see how it is.\n\nChannel 0: Yeah. If you're good, yeah, with so when when you go to bed, just pull pull the plug out\n\nChannel 1: Yeah.\n\nChannel 0: from the back of the router and actually pull the plug out from the NTD box also on the wall.\n\nChannel 1: Yep. Okay.\n\nChannel 0: Just unplug them, and then tomorrow, hopefully or you just unplug it for half an hour if you want. And that but that I'm not sure if that's gonna resolve it if they're still doing maintenance and stuff like that. But if you did that tonight when you go to bed, hopefully, tomorrow, it'll be all resolved, and and you'll have everything set back to factory default. So that'll even work a lot better for you.\n\nChannel 1: Alright. Fantastic. Thanks so much.\n\nChannel 0: Alright. Well, sorry about that. And, hopefully, this all will get sorted.\n\nChannel 1: Just hopefully here. Thank you so much.\n\nChannel 0: Alright. Thank you.\n\nChannel 1: Take care.\n\nChannel 0: Bye bye. Bye.","paragraphs":[{"sentences":[{"text":"For the new network tech","start":0.16,"end":1.46,"sentiment":"neutral","sentiment_score":0.012883401103317737}],"sentiment":"neutral","sentiment_score":0.012883401103317737,"channel":0,"num_words":5,"start":0.16,"end":1.46},{"sentences":[{"text":"Good afternoon.","start":2.48,"end":3.62,"sentiment":"neutral","sentiment_score":0.12787481397390366},{"text":"I'm calling you because my Internet keeps breaking down today.","start":4.08,"end":7.9199996,"sentiment":"neutral","sentiment_score":-0.19087310396134854},{"text":"I'm wondering if there's a 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bye.","start":264.44693,"end":264.92694,"sentiment":"neutral","sentiment_score":0.1542060673236847},{"text":"Bye.","start":264.92694,"end":265.42694,"sentiment":"neutral","sentiment_score":-0.08387814462184906}],"sentiment":"neutral","sentiment_score":0.0748446633418401,"channel":0,"num_words":3,"start":264.44693,"end":265.42694}]},"summary":{"result":"success","short":"The customer calls to inquire about maintenance support for their internet connection. The agent confirms that the customer's service is online and suggests that they go to the router and back to factory default. The agent also advises the customer to pull the plug from the back of the router and unplug it for half an hour if they don't receive any help. The agent assures the customer that the issue will be resolved soon."},"intents":{"segments":[{"text":"For the new network tech Good afternoon. I'm calling you because my Internet keeps breaking down today. I'm wondering if there's a maintenance support. or something going It on.","start_word":1,"end_word":29,"intents":[{"intent":"Request maintenance support","confidence_score":0.16289547}]},{"text":"from the back of the router and actually pull the plug out from the NTD box also on the wall.","start_word":558,"end_word":577,"intents":[{"intent":"Update router configuration","confidence_score":0.0011570889}]}]},"sentiments":{"segments":[{"text":"For the new network tech Good afternoon. I'm calling you because my Internet keeps breaking down today. I'm wondering if there's a maintenance support. or something going It on. is a maintenance. Are you on a super networks? I think so. Yeah. Okay. What's the account holder's first name, please? Yep. First name is Andrew. Andrew. How are you, Andrew?","start_word":0,"end_word":59,"sentiment":"neutral","sentiment_score":-0.018962403759360313},{"text":"Doing well today.","start_word":60,"end_word":62,"sentiment":"positive","sentiment_score":0.34412822127342224},{"text":"Is that How? Andrew Tao? Yeah. That's me. Yeah. And you're in okay. You're in Bulley Street. Yeah. Around that area, they've done some sort of fiber maintenance or something like that. And ever since they've done that, a lot of people are ringing up with drop it's dropouts and stuff like that. Okay. So this was Yeah. So expected. I I don't know when it's gonna be finished, but your your service is online now. So it's working now, but it'll it it could drop on off until they've completed it. Otherwise, when you go to bed tonight and you're not using it, go to the router, the back of the router. You got the power supply. Just pull that out until tomorrow or whatever. Yeah. Okay. Gotcha. Yeah. Because No that'll worries. just that'll just reset the the router back to factory default. It'll just clear the memory in the in the processor that's in there. Yeah. Gotcha. I can try Yeah. that now. All good. And Sorry can you sorry I've almost about the headache. Sorry? No worries. I'm just glad there's a quick communication on this. Can I just confirm if you might know when the maintenance will be finished and everything will stabilize? Well, that that's that's what I I don't know. So the thing is the maintenance was done I'll tell you now. Hang on. The maintenance was done elsewhere. It wasn't done in those particular buildings, but for some reason, it's starting to affect everyone else. Let's have a look. Just bear with me for a second. Sorry. You're all good. Okay. So this you're you're not in anywhere near Epping Road or Fisher Avenue? No. No. Okay. That's one of them. The other one was the other one was a whole list a whole list of buildings. So we got the Fisher Avenue that's there. I hear I got a email, I think, the other day saying there was maintenance in my area this week. Okay. So Oh, you okay. got So it. So you got alright. it. So then the maintenance would yeah. Okay. So that would definitely be affecting your area then. So yeah. So that's so It. that's still affecting your area. So it looks like the maintenance hasn't been finished properly. There's been some fiber breaks around the area, and it's just causing a lot of a lot of headaches for some some customers. Problem is we can't do nothing. We can only communicate that with a network provider. We provide you the Internet via that network. So Yep. the Internet's Okay. ours, but the network's not ours, if that makes any sense. Yep. No. Got it. Okay. In that case, I'll follow your advice for now. We'll get through today and then tomorrow Yeah. with the reset and see how it is. Yeah. If you're good, yeah, with so when when you go to bed, just pull pull the plug out Yeah. from the back of the router and actually pull the plug out from the NTD box also on the wall. Yep. Okay. Just unplug them, and then tomorrow, hopefully or you just unplug it for half an hour if you want. And that but that I'm not sure if that's gonna resolve it if they're still doing maintenance and stuff like that. But if you did that tonight when you go to bed, hopefully, tomorrow, it'll be all resolved, and and you'll have everything set back to factory default. So that'll even work a lot better for you. Alright.","start_word":63,"end_word":656,"sentiment":"neutral","sentiment_score":-0.06715871253198245},{"text":"Fantastic. Thanks so much.","start_word":657,"end_word":660,"sentiment":"positive","sentiment_score":0.5274103879928589},{"text":"Alright. Well, sorry about that. And, hopefully, this all will get sorted. Just hopefully here.","start_word":661,"end_word":675,"sentiment":"neutral","sentiment_score":0.07085153460502625},{"text":"Thank you so much.","start_word":676,"end_word":679,"sentiment":"positive","sentiment_score":0.3949089050292969},{"text":"Alright. Thank you. Take care. Bye bye. Bye.","start_word":680,"end_word":687,"sentiment":"neutral","sentiment_score":0.20480420999228952}],"average":{"sentiment":"neutral","sentiment_score":-0.04679286218212988}}}}