{"metadata":{"transaction_key":"deprecated","request_id":"019ec87a-981a-73c2-9afc-02e7e40f9b4c","sha256":"d21a6da995b18c5f9a4ba063b6063195701fabddac1b69870cc41a8b48afa94e","created":"2026-06-14T23:32:19.367Z","duration":81.86394,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":76,"output_tokens":55},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":78,"output_tokens":78},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":78,"output_tokens":8}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Listen closely to the following options. 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closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to. Press 4 to speak to Franklin facility reception.\n\nPress 0 to hear these options again. You have reached the message bank of 042785.","paragraphs":[{"sentences":[{"text":"Listen closely to the following options.","start":0.39999998,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.06937077827751637},{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager.","start":3.6799998,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.02696941290050745},{"text":"Press 2 if you want to talk to HR about employment.","start":10.88,"end":13.94,"sentiment":"neutral","sentiment_score":-0.08787949264726856},{"text":"Press 3 to speak to.","start":15.035001,"end":16.655,"sentiment":"neutral","sentiment_score":-0.06495290771126747},{"text":"Press 4 to speak to Franklin facility reception.","start":17.675,"end":20.575,"sentiment":"neutral","sentiment_score":-0.04798189946450293}],"sentiment":"neutral","sentiment_score":-0.05261814162135124,"num_words":50,"start":0.39999998,"end":20.575},{"sentences":[{"text":"Press 0 to hear these options again.","start":21.595001,"end":23.855,"sentiment":"neutral","sentiment_score":-0.17232352708067214},{"text":"You have reached the message bank of 042785.","start":76.365005,"end":81.825005,"sentiment":"neutral","sentiment_score":-0.331775376573205}],"sentiment":"neutral","sentiment_score":-0.25736451347668965,"num_words":15,"start":21.595001,"end":81.825005}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Listen closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to. Press 4 to speak to Franklin facility reception.\n\nPress 0 to hear these options again. You have reached the message bank of 042785.","paragraphs":[{"sentences":[{"text":"Listen closely to the following options.","start":0.39999998,"end":2.6599998,"sentiment":"neutral","sentiment_score":-0.06937077827751637},{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager.","start":3.6799998,"end":10.0199995,"sentiment":"neutral","sentiment_score":-0.02696941290050745},{"text":"Press 2 if you want to talk to HR about employment.","start":10.88,"end":13.94,"sentiment":"neutral","sentiment_score":-0.08787949264726856},{"text":"Press 3 to speak to.","start":15.035001,"end":16.655,"sentiment":"neutral","sentiment_score":-0.06495290771126747},{"text":"Press 4 to speak to Franklin facility reception.","start":17.675,"end":20.575,"sentiment":"neutral","sentiment_score":-0.04798189946450293}],"sentiment":"neutral","sentiment_score":-0.05261814162135124,"channel":1,"num_words":50,"start":0.39999998,"end":20.575},{"sentences":[{"text":"Press 0 to hear these options again.","start":21.595001,"end":23.855,"sentiment":"neutral","sentiment_score":-0.17232352708067214},{"text":"You have reached the message bank of 042785.","start":76.365005,"end":81.825005,"sentiment":"neutral","sentiment_score":-0.331775376573205}],"sentiment":"neutral","sentiment_score":-0.25736451347668965,"channel":1,"num_words":15,"start":21.595001,"end":81.825005}]},"summary":{"result":"success","short":"The caller is given options to press on to different departments including home care, HR, employment, and Franklin facility reception. They can also leave a message in the bank. The options are repeated before the caller is informed that they have reached the message bank of sound options again."},"intents":{"segments":[{"text":"Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to. Press 4 to speak to Franklin facility reception. Press 0 to hear these options again. You have reached the message bank of 042785.","start_word":6,"end_word":64,"intents":[{"intent":"Offer options","confidence_score":0.034736853}]},{"text":"Press 4 to speak to Franklin facility reception. Press 0 to hear these options again. You have reached the message bank of 042785.","start_word":42,"end_word":64,"intents":[{"intent":"Guide","confidence_score":0.020691037}]},{"text":"You have reached the message bank of 042785.","start_word":57,"end_word":64,"intents":[{"intent":"Inform","confidence_score":0.00015255231}]}]},"sentiments":{"segments":[{"text":"Listen closely to the following options. Press 1 for home care to book or change an appointment, discuss your statement, or talk to your care manager. Press 2 if you want to talk to HR about employment. Press 3 to speak to. Press 4 to speak to Franklin facility reception. Press 0 to hear these options again. You have reached the message bank of 042785.","start_word":0,"end_word":64,"sentiment":"neutral","sentiment_score":-0.10094504058361052}],"average":{"sentiment":"neutral","sentiment_score":-0.10094503867320526}}}}