{"metadata":{"transaction_key":"deprecated","request_id":"01a0cc52-6446-72f1-9385-61b517c09d02","sha256":"3ad6539b7427c16849b39ef101ace3d2901973ee66b9c24638081369609a16aa","created":"2026-09-23T03:32:28.355Z","duration":24.119938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":39},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":39,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Hi. You've called Andrew. I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","confidence":0.9980469,"words":[{"word":"hi","start":0.79999995,"end":1.04,"confidence":0.9916992,"punctuated_word":"Hi.","sentiment":"neutral","sentiment_score":0.06018880382180214},{"word":"you've","start":1.04,"end":1.28,"confidence":0.9785156,"punctuated_word":"You've","sentiment":"neutral","sentiment_score":0.0042848363518714905},{"word":"called","start":1.28,"end":1.5999999,"confidence":0.99902344,"punctuated_word":"called","sentiment":"neutral","sentiment_score":-0.01932469755411148},{"word":"andrew","start":1.5999999,"end":2.0,"confidence":0.9909668,"punctuated_word":"Andrew.","sentiment":"neutral","sentiment_score":0.028264660388231277},{"word":"i","start":2.0,"end":2.08,"confidence":1.0,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.4846910834312439},{"word":"can't","start":2.08,"end":2.32,"confidence":0.9995117,"punctuated_word":"can't","sentiment":"negative","sentiment_score":-0.5930105447769165},{"word":"get","start":2.32,"end":2.48,"confidence":0.99902344,"punctuated_word":"get","sentiment":"negative","sentiment_score":-0.5751828551292419},{"word":"to","start":2.48,"end":2.56,"confidence":0.9902344,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5544137358665466},{"word":"the","start":2.56,"end":2.6399999,"confidence":0.99902344,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.5526045560836792},{"word":"phone","start":2.6399999,"end":2.8799999,"confidence":0.9980469,"punctuated_word":"phone","sentiment":"negative","sentiment_score":-0.6303797364234924},{"word":"right","start":2.8799999,"end":3.04,"confidence":0.99902344,"punctuated_word":"right","sentiment":"negative","sentiment_score":-0.5441848635673523},{"word":"now","start":3.04,"end":3.1999998,"confidence":0.8535156,"punctuated_word":"now,","sentiment":"negative","sentiment_score":-0.38093042373657227},{"word":"but","start":3.1999998,"end":3.4399998,"confidence":1.0,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.29689401388168335},{"word":"leave","start":3.4399998,"end":3.6799998,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.20745694637298584},{"word":"a","start":3.6799998,"end":3.76,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.23797401785850525},{"word":"message","start":3.76,"end":4.0,"confidence":0.75341797,"punctuated_word":"message,","sentiment":"neutral","sentiment_score":-0.13652820885181427},{"word":"and","start":4.0,"end":4.16,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.05078341066837311},{"word":"i'll","start":4.16,"end":4.24,"confidence":0.99560547,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.006222610827535391},{"word":"get","start":4.24,"end":4.4,"confidence":0.99902344,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.09214666485786438},{"word":"back","start":4.4,"end":4.48,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.09199483692646028},{"word":"to","start":4.48,"end":4.64,"confidence":0.9892578,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.003125607967376709},{"word":"you","start":4.64,"end":4.72,"confidence":0.97802734,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.040771484375},{"word":"as","start":4.72,"end":4.7999997,"confidence":0.8935547,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03655990958213806},{"word":"soon","start":4.7999997,"end":5.04,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.08342428505420685},{"word":"as","start":5.04,"end":5.12,"confidence":0.99609375,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.12582196295261383},{"word":"i","start":5.12,"end":5.2,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.024676769971847538},{"word":"can","start":5.2,"end":5.7,"confidence":0.99853516,"punctuated_word":"can.","sentiment":"neutral","sentiment_score":-0.10925658047199248}],"paragraphs":{"transcript":"\nHi. You've called Andrew. I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.06018880382180214},{"text":"You've called Andrew.","start":1.04,"end":2.0,"sentiment":"neutral","sentiment_score":0.004408266395330429},{"text":"I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","start":2.0,"end":5.7,"sentiment":"neutral","sentiment_score":-0.24409245904130134}],"sentiment":"neutral","sentiment_score":-0.20521159092378286,"num_words":27,"start":0.79999995,"end":5.7}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Hi. You've called Andrew. I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","paragraphs":[{"sentences":[{"text":"Hi.","start":0.79999995,"end":1.04,"sentiment":"neutral","sentiment_score":0.06018880382180214},{"text":"You've called Andrew.","start":1.04,"end":2.0,"sentiment":"neutral","sentiment_score":0.004408266395330429},{"text":"I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","start":2.0,"end":5.7,"sentiment":"neutral","sentiment_score":-0.24409245904130134}],"sentiment":"neutral","sentiment_score":-0.20521159092378286,"channel":1,"num_words":27,"start":0.79999995,"end":5.7}]},"summary":{"result":"success","short":"Hi. You've called Andrew. I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can."},"intents":{"segments":[{"text":"I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","start_word":4,"end_word":26,"intents":[{"intent":"Leave message","confidence_score":0.07521239},{"intent":"Reach out to andrew","confidence_score":0.05354328}]}]},"sentiments":{"segments":[{"text":"Hi. You've called Andrew. I can't get to the phone right now, but leave a message, and I'll get back to you as soon as I can.","start_word":0,"end_word":26,"sentiment":"neutral","sentiment_score":-0.1944600939750671}],"average":{"sentiment":"neutral","sentiment_score":-0.19446008633344605}}}}