{"metadata":{"transaction_key":"deprecated","request_id":"01a03127-6193-7553-86b6-10e7e76c6f23","sha256":"dc560efbf66517dba8edf8d5a6d602c8f8fd80a85e42dccb2a1bf4ae691e0cdd","created":"2026-08-24T00:24:21.487Z","duration":71.99994,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":212,"output_tokens":72},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":239,"output_tokens":239},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":239,"output_tokens":15}},"results":{"channels":[{"alternatives":[{"transcript":"Oh, hi. Good morning. I was my name is Andrew, and I was trying to get ahold of Fatima. I'm trying to get ahold of Fatima. Oh, yeah. I was trying to follow-up with her. We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision. Vigilant AI. Yeah. Cybersecurity. Oh, they're not in? Oh, it's alright. Yeah. You can pass this number to her, and maybe I I'll call back in another time. Alright?","confidence":0.9951172,"words":[{"word":"oh","start":11.5199995,"end":11.92,"confidence":0.9814453,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.2266847938299179},{"word":"hi","start":11.92,"end":12.32,"confidence":0.9941406,"punctuated_word":"hi.","sentiment":"neutral","sentiment_score":0.28403353691101074},{"word":"good","start":12.32,"end":12.48,"confidence":1.0,"punctuated_word":"Good","sentiment":"positive","sentiment_score":0.4370610117912293},{"word":"morning","start":12.48,"end":12.98,"confidence":1.0,"punctuated_word":"morning.","sentiment":"positive","sentiment_score":0.4146236181259155},{"word":"i","start":13.724999,"end":13.805,"confidence":0.8183594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.20842519402503967},{"word":"was","start":13.805,"end":14.305,"confidence":0.9741211,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.2054370790719986},{"word":"my","start":14.605,"end":14.764999,"confidence":0.96533203,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.15523172914981842},{"word":"name","start":14.764999,"end":14.925,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.16891764104366302},{"word":"is","start":14.925,"end":15.165,"confidence":0.98535156,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.20174798369407657},{"word":"andrew","start":15.165,"end":15.485,"confidence":0.97753906,"punctuated_word":"Andrew,","sentiment":"neutral","sentiment_score":0.1550738513469696},{"word":"and","start":15.485,"end":15.725,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.12048360705375671},{"word":"i","start":15.725,"end":15.805,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.13862822949886322},{"word":"was","start":15.805,"end":16.045,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.14581331610679626},{"word":"trying","start":16.045,"end":16.285,"confidence":0.9941406,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":0.14297981560230255},{"word":"to","start":16.285,"end":16.365,"confidence":0.9941406,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.17059917747974396},{"word":"get","start":16.365,"end":16.605,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.1214996799826622},{"word":"ahold","start":16.605,"end":17.105,"confidence":0.7495117,"punctuated_word":"ahold","sentiment":"neutral","sentiment_score":0.15219056606292725},{"word":"of","start":17.244999,"end":17.325,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.18712547421455383},{"word":"fatima","start":17.325,"end":17.825,"confidence":0.9923503,"punctuated_word":"Fatima.","sentiment":"neutral","sentiment_score":0.16261954605579376},{"word":"i'm","start":21.164999,"end":21.404999,"confidence":0.970459,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":0.013019013218581676},{"word":"trying","start":21.404999,"end":21.645,"confidence":1.0,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.007950570434331894},{"word":"to","start":21.645,"end":21.965,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.015638381242752075},{"word":"get","start":21.965,"end":22.205,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.008655432611703873},{"word":"ahold","start":22.205,"end":22.525,"confidence":0.99658203,"punctuated_word":"ahold","sentiment":"neutral","sentiment_score":0.03659893572330475},{"word":"of","start":22.525,"end":22.845,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.06673328578472137},{"word":"fatima","start":22.845,"end":23.345,"confidence":0.99869794,"punctuated_word":"Fatima.","sentiment":"neutral","sentiment_score":0.05239132419228554},{"word":"oh","start":27.24,"end":27.4,"confidence":0.9157715,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.000099988654255867},{"word":"yeah","start":27.4,"end":27.56,"confidence":0.9951172,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":-0.000022110529243946075},{"word":"i","start":27.56,"end":27.64,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0012639611959457395},{"word":"was","start":27.64,"end":28.039999,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.015342146158218384},{"word":"trying","start":28.039999,"end":28.279999,"confidence":0.8354492,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.0097741037607193},{"word":"to","start":28.279999,"end":28.44,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.013281609863042831},{"word":"follow-up","start":28.44,"end":28.92,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":-0.0008461425895802677},{"word":"with","start":28.92,"end":29.16,"confidence":0.90722656,"punctuated_word":"with","sentiment":"neutral","sentiment_score":0.009554080665111542},{"word":"her","start":29.16,"end":29.4,"confidence":0.9995117,"punctuated_word":"her.","sentiment":"neutral","sentiment_score":0.006835684180259705},{"word":"we","start":29.4,"end":29.64,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.02144542708992958},{"word":"sent","start":29.64,"end":29.88,"confidence":0.98535156,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.007009591907262802},{"word":"her","start":29.88,"end":30.039999,"confidence":0.9970703,"punctuated_word":"her","sentiment":"neutral","sentiment_score":0.016433995217084885},{"word":"an","start":30.039999,"end":30.279999,"confidence":0.99902344,"punctuated_word":"an","sentiment":"neutral","sentiment_score":0.014578938484191896},{"word":"email","start":30.279999,"end":30.779999,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.02542981877923012},{"word":"a","start":31.64,"end":31.8,"confidence":0.9404297,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.005684453994035721},{"word":"couple","start":31.8,"end":32.12,"confidence":0.8959961,"punctuated_word":"couple","sentiment":"neutral","sentiment_score":0.00268428772687912},{"word":"of","start":32.12,"end":32.2,"confidence":0.97314453,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.006211809813976288},{"word":"months","start":32.2,"end":32.52,"confidence":1.0,"punctuated_word":"months","sentiment":"neutral","sentiment_score":0.008232537657022476},{"word":"ago","start":32.52,"end":32.84,"confidence":0.8952637,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":0.019423021003603935},{"word":"and","start":32.84,"end":33.32,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.012607131153345108},{"word":"i","start":33.32,"end":33.48,"confidence":0.59814453,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.023862160742282867},{"word":"just","start":33.48,"end":33.8,"confidence":0.9614258,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.034872181713581085},{"word":"wanted","start":33.8,"end":34.12,"confidence":0.9970703,"punctuated_word":"wanted","sentiment":"neutral","sentiment_score":0.019908711314201355},{"word":"to","start":34.12,"end":34.2,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03601739928126335},{"word":"follow-up","start":34.2,"end":34.7,"confidence":1.0,"punctuated_word":"follow-up","sentiment":"neutral","sentiment_score":0.03547718748450279},{"word":"and","start":34.76,"end":34.92,"confidence":0.99609375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.018772676587104797},{"word":"see","start":34.92,"end":35.239998,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.028601106256246567},{"word":"if","start":35.239998,"end":35.559998,"confidence":0.9453125,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.014742568135261536},{"word":"she","start":35.559998,"end":35.8,"confidence":0.94628906,"punctuated_word":"she","sentiment":"neutral","sentiment_score":0.021456904709339145},{"word":"has","start":35.8,"end":36.04,"confidence":0.50390625,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.0047717466950416565},{"word":"already","start":36.04,"end":36.44,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.0073997750878334045},{"word":"made","start":36.44,"end":36.6,"confidence":1.0,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.003345191478729248},{"word":"a","start":36.6,"end":36.76,"confidence":0.8408203,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011314354836940764},{"word":"decision","start":36.76,"end":37.26,"confidence":0.98583984,"punctuated_word":"decision.","sentiment":"neutral","sentiment_score":-0.01029294915497303},{"word":"vigilant","start":42.295002,"end":42.795002,"confidence":0.8762207,"punctuated_word":"Vigilant","sentiment":"neutral","sentiment_score":0.06165299937129021},{"word":"ai","start":43.175,"end":43.675,"confidence":0.89575195,"punctuated_word":"AI.","sentiment":"neutral","sentiment_score":0.0010301023721694946},{"word":"yeah","start":47.575,"end":47.895,"confidence":0.6999512,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.004350156523287296},{"word":"cybersecurity","start":47.895,"end":48.395,"confidence":0.91341144,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":-0.022440075874328613},{"word":"oh","start":57.65,"end":58.13,"confidence":0.93237305,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.12851987779140472},{"word":"they're","start":58.13,"end":58.370003,"confidence":0.9995117,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.1364383101463318},{"word":"not","start":58.370003,"end":58.690002,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13180376589298248},{"word":"in","start":58.690002,"end":59.190002,"confidence":0.97021484,"punctuated_word":"in?","sentiment":"neutral","sentiment_score":-0.1110251247882843},{"word":"oh","start":59.49,"end":59.57,"confidence":0.7890625,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08913415670394897},{"word":"it's","start":59.57,"end":59.73,"confidence":0.9980469,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.0793657973408699},{"word":"alright","start":59.73,"end":60.23,"confidence":0.99902344,"punctuated_word":"alright.","sentiment":"neutral","sentiment_score":-0.03108072839677334},{"word":"yeah","start":60.29,"end":60.53,"confidence":0.8388672,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.054091691970825195},{"word":"you","start":60.53,"end":60.690002,"confidence":1.0,"punctuated_word":"You","sentiment":"neutral","sentiment_score":-0.0628776103258133},{"word":"can","start":60.690002,"end":60.93,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.04501374810934067},{"word":"pass","start":60.93,"end":61.170002,"confidence":0.93847656,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.04320660233497619},{"word":"this","start":61.170002,"end":61.65,"confidence":0.99902344,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.03747040778398514},{"word":"number","start":61.65,"end":62.15,"confidence":0.8125,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.06975499540567398},{"word":"to","start":62.53,"end":62.690002,"confidence":0.9243164,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0340508297085762},{"word":"her","start":62.690002,"end":63.010002,"confidence":0.8540039,"punctuated_word":"her,","sentiment":"neutral","sentiment_score":-0.030673261731863025},{"word":"and","start":63.010002,"end":63.510002,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.023768886923789975},{"word":"maybe","start":63.65,"end":63.97,"confidence":0.9316406,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.05474293977022171},{"word":"i","start":63.97,"end":64.29,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03188514709472656},{"word":"i'll","start":64.53,"end":64.770004,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.036849647760391235},{"word":"call","start":64.770004,"end":65.01,"confidence":0.9614258,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.07108830660581589},{"word":"back","start":65.01,"end":65.17,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.09140728414058684},{"word":"in","start":65.17,"end":65.41,"confidence":0.99316406,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.07770876586437225},{"word":"another","start":65.41,"end":65.81,"confidence":1.0,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.08098072558641434},{"word":"time","start":65.81,"end":66.31,"confidence":1.0,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":-0.029183292761445045},{"word":"alright","start":71.36494,"end":71.86494,"confidence":0.9916992,"punctuated_word":"Alright?","sentiment":"neutral","sentiment_score":0.009498441591858864}],"paragraphs":{"transcript":"\nOh, hi. Good morning. I was my name is Andrew, and I was trying to get ahold of Fatima. I'm trying to get ahold of Fatima. Oh, yeah.\n\nI was trying to follow-up with her. We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision. Vigilant AI. Yeah. Cybersecurity.\n\nOh, they're not in? Oh, it's alright. Yeah. You can pass this number to her, and maybe I I'll call back in another time. Alright?","paragraphs":[{"sentences":[{"text":"Oh, hi.","start":11.5199995,"end":12.32,"sentiment":"neutral","sentiment_score":0.2553591653704643},{"text":"Good morning.","start":12.32,"end":12.98,"sentiment":"positive","sentiment_score":0.4258423149585724},{"text":"I was my name is Andrew, and I was trying to get ahold of Fatima.","start":13.724999,"end":17.825,"sentiment":"neutral","sentiment_score":0.16245152602593105},{"text":"I'm trying to get ahold of Fatima.","start":21.164999,"end":23.345,"sentiment":"neutral","sentiment_score":0.026440828905573914},{"text":"Oh, yeah.","start":27.24,"end":27.56,"sentiment":"neutral","sentiment_score":-0.00006104959174990654}],"sentiment":"neutral","sentiment_score":0.14229069836437702,"num_words":28,"start":11.5199995,"end":27.56},{"sentences":[{"text":"I was trying to follow-up with her.","start":27.56,"end":29.4,"sentiment":"neutral","sentiment_score":0.0003492887148500553},{"text":"We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision.","start":29.4,"end":37.26,"sentiment":"neutral","sentiment_score":0.014045097678899766},{"text":"Vigilant AI.","start":42.295002,"end":43.675,"sentiment":"neutral","sentiment_score":0.03134155087172985},{"text":"Yeah.","start":47.575,"end":47.895,"sentiment":"neutral","sentiment_score":-0.004350156523287296},{"text":"Cybersecurity.","start":47.895,"end":48.395,"sentiment":"neutral","sentiment_score":-0.022440075874328613}],"sentiment":"neutral","sentiment_score":0.010818481453396898,"num_words":36,"start":27.56,"end":48.395},{"sentences":[{"text":"Oh, they're not in?","start":57.65,"end":59.190002,"sentiment":"neutral","sentiment_score":-0.12694676965475082},{"text":"Oh, it's alright.","start":59.49,"end":60.23,"sentiment":"neutral","sentiment_score":-0.06652689414719741},{"text":"Yeah.","start":60.29,"end":60.53,"sentiment":"neutral","sentiment_score":-0.054091691970825195},{"text":"You can pass this number to her, and maybe I I'll call back in another time.","start":60.53,"end":66.31,"sentiment":"neutral","sentiment_score":-0.05129140324424952},{"text":"Alright?","start":71.36494,"end":71.86494,"sentiment":"neutral","sentiment_score":0.009498441591858864}],"sentiment":"neutral","sentiment_score":-0.06290493853390217,"num_words":25,"start":57.65,"end":71.86494}]}}]},{"alternatives":[{"transcript":"Excellent speaking. This is Belisa speaking. Of who? Sorry? Yeah. What was this in regards to? Okay. No worries. Was this for, like, offering your service? No worries. What was your business? Cybersecurity. No worries. What I'll do is I'll leave this message with the team just because they're not in at the moment. What was the best number I can pass on? Not a No worries. What was the number?","confidence":0.99902344,"words":[{"word":"excellent","start":8.32,"end":8.82,"confidence":0.49853516,"punctuated_word":"Excellent","sentiment":"positive","sentiment_score":0.630452036857605},{"word":"speaking","start":8.88,"end":9.28,"confidence":0.83081055,"punctuated_word":"speaking.","sentiment":"positive","sentiment_score":0.5726773738861084},{"word":"this","start":9.28,"end":9.44,"confidence":0.9873047,"punctuated_word":"This","sentiment":"neutral","sentiment_score":0.2988218665122986},{"word":"is","start":9.44,"end":9.5199995,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.2729158401489258},{"word":"belisa","start":9.5199995,"end":10.0,"confidence":0.45092773,"punctuated_word":"Belisa","sentiment":"positive","sentiment_score":0.3807683885097504},{"word":"speaking","start":10.0,"end":10.5,"confidence":0.99902344,"punctuated_word":"speaking.","sentiment":"neutral","sentiment_score":0.2691054046154022},{"word":"of","start":19.195,"end":19.355,"confidence":0.4909668,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":0.01624475046992302},{"word":"who","start":19.355,"end":19.595,"confidence":0.94555664,"punctuated_word":"who?","sentiment":"neutral","sentiment_score":0.009786578826606274},{"word":"sorry","start":19.595,"end":20.095,"confidence":0.9682617,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":0.0010446924716234207},{"word":"yeah","start":24.715,"end":25.035,"confidence":0.9658203,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.019502775743603703},{"word":"what","start":25.035,"end":25.195,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":0.000490805134177208},{"word":"was","start":25.195,"end":25.275,"confidence":0.9941406,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.0010529588907957077},{"word":"this","start":25.275,"end":25.515,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.007287697866559029},{"word":"in","start":25.515,"end":25.675,"confidence":0.99902344,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.0015749800950288773},{"word":"regards","start":25.675,"end":26.154999,"confidence":0.99902344,"punctuated_word":"regards","sentiment":"neutral","sentiment_score":0.00005356408655643463},{"word":"to","start":26.154999,"end":26.654999,"confidence":0.99902344,"punctuated_word":"to?","sentiment":"neutral","sentiment_score":0.00008996017277240753},{"word":"okay","start":38.73,"end":39.129997,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.060631681233644485},{"word":"no","start":39.129997,"end":39.21,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.06581230461597443},{"word":"worries","start":39.21,"end":39.53,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.044350869953632355},{"word":"was","start":39.53,"end":39.69,"confidence":0.99609375,"punctuated_word":"Was","sentiment":"neutral","sentiment_score":0.01769595965743065},{"word":"this","start":39.69,"end":39.93,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.031413909047842026},{"word":"for","start":39.93,"end":40.43,"confidence":0.9741211,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":0.027694011107087135},{"word":"like","start":41.815,"end":42.215,"confidence":0.98999023,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":0.040469586849212646},{"word":"offering","start":42.215,"end":42.614998,"confidence":1.0,"punctuated_word":"offering","sentiment":"neutral","sentiment_score":0.03360418230295181},{"word":"your","start":42.614998,"end":42.855,"confidence":0.9873047,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.049186792224645615},{"word":"service","start":42.855,"end":43.355,"confidence":0.74560547,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.04310574755072594},{"word":"no","start":44.934998,"end":45.175,"confidence":0.9472656,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.009151313453912737},{"word":"worries","start":45.175,"end":45.574997,"confidence":1.0,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.006302223540842533},{"word":"what","start":45.574997,"end":45.655,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.006948629394173622},{"word":"was","start":45.655,"end":45.815,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.014424923807382584},{"word":"your","start":45.815,"end":46.055,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.0038574635982513423},{"word":"business","start":46.055,"end":46.555,"confidence":1.0,"punctuated_word":"business?","sentiment":"neutral","sentiment_score":-0.000474453903734684},{"word":"cybersecurity","start":49.815,"end":50.315,"confidence":0.92252606,"punctuated_word":"Cybersecurity.","sentiment":"neutral","sentiment_score":-0.024351924657821655},{"word":"no","start":50.614998,"end":50.774998,"confidence":0.99902344,"punctuated_word":"No","sentiment":"neutral","sentiment_score":-0.0021383389830589294},{"word":"worries","start":50.774998,"end":51.254997,"confidence":0.9995117,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":-0.05904046446084976},{"word":"what","start":51.254997,"end":51.495,"confidence":1.0,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.07893799990415573},{"word":"i'll","start":51.495,"end":51.655,"confidence":1.0,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.060851939022541046},{"word":"do","start":51.655,"end":51.815,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.07341718673706055},{"word":"is","start":51.815,"end":52.055,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.08228527009487152},{"word":"i'll","start":52.055,"end":52.135,"confidence":0.9951172,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.04488205537199974},{"word":"leave","start":52.135,"end":52.375,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0497402660548687},{"word":"this","start":52.375,"end":52.535,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.08901470899581909},{"word":"message","start":52.535,"end":52.855,"confidence":1.0,"punctuated_word":"message","sentiment":"neutral","sentiment_score":-0.07892400026321411},{"word":"with","start":52.855,"end":53.015,"confidence":0.98095703,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.08814975619316101},{"word":"the","start":53.015,"end":53.094997,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.10758362710475922},{"word":"team","start":53.094997,"end":53.254997,"confidence":1.0,"punctuated_word":"team","sentiment":"neutral","sentiment_score":-0.1229373663663864},{"word":"just","start":53.254997,"end":53.495,"confidence":0.92822266,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.10401220619678496},{"word":"because","start":53.495,"end":53.655,"confidence":1.0,"punctuated_word":"because","sentiment":"neutral","sentiment_score":-0.12507949769496918},{"word":"they're","start":53.655,"end":53.815,"confidence":1.0,"punctuated_word":"they're","sentiment":"neutral","sentiment_score":-0.14323875308036804},{"word":"not","start":53.815,"end":54.055,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.14477521181106567},{"word":"in","start":54.055,"end":54.214996,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.1601375788450241},{"word":"at","start":54.214996,"end":54.295,"confidence":1.0,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.14042463898658752},{"word":"the","start":54.295,"end":54.454998,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11842049658298492},{"word":"moment","start":54.454998,"end":54.855,"confidence":0.99609375,"punctuated_word":"moment.","sentiment":"neutral","sentiment_score":-0.10050230473279952},{"word":"what","start":54.855,"end":55.015,"confidence":0.9741211,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.05809655785560608},{"word":"was","start":55.015,"end":55.175,"confidence":0.9980469,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.07756152749061584},{"word":"the","start":55.175,"end":55.335,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08171004801988602},{"word":"best","start":55.335,"end":55.574997,"confidence":1.0,"punctuated_word":"best","sentiment":"neutral","sentiment_score":-0.11040662229061128},{"word":"number","start":55.574997,"end":55.815,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.08553372323513031},{"word":"i","start":55.815,"end":55.894997,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06418348103761673},{"word":"can","start":55.894997,"end":56.055,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0678226500749588},{"word":"pass","start":56.055,"end":56.375,"confidence":1.0,"punctuated_word":"pass","sentiment":"neutral","sentiment_score":-0.0808434784412384},{"word":"on","start":56.375,"end":56.875,"confidence":0.99902344,"punctuated_word":"on?","sentiment":"neutral","sentiment_score":-0.05725923925638199},{"word":"not","start":60.15,"end":60.47,"confidence":0.61376953,"punctuated_word":"Not","sentiment":"neutral","sentiment_score":-0.06809034943580627},{"word":"a","start":60.47,"end":60.97,"confidence":0.5239258,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.0282274316996336},{"word":"no","start":66.95,"end":67.11,"confidence":0.8964844,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.041391342878341675},{"word":"worries","start":67.11,"end":67.43,"confidence":0.99902344,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.009230634197592735},{"word":"what","start":67.43,"end":67.59,"confidence":0.99121094,"punctuated_word":"What","sentiment":"neutral","sentiment_score":-0.0015361011028289795},{"word":"was","start":67.59,"end":67.83,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.009641680866479874},{"word":"the","start":67.83,"end":67.99,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.005632486194372177},{"word":"number","start":67.99,"end":68.49,"confidence":1.0,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":-0.013931259512901306}],"paragraphs":{"transcript":"\nExcellent speaking. This is Belisa speaking. Of who? Sorry? Yeah.\n\nWhat was this in regards to? Okay. No worries. Was this for, like, offering your service? No worries.\n\nWhat was your business? Cybersecurity. No worries. What I'll do is I'll leave this message with the team just because they're not in at the moment. What was the best number I can pass on?\n\nNot a No worries. What was the number?","paragraphs":[{"sentences":[{"text":"Excellent speaking.","start":8.32,"end":9.28,"sentiment":"positive","sentiment_score":0.6015647053718567},{"text":"This is Belisa speaking.","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.30540287494659424},{"text":"Of who?","start":19.195,"end":19.595,"sentiment":"neutral","sentiment_score":0.013015664648264647},{"text":"Sorry?","start":19.595,"end":20.095,"sentiment":"neutral","sentiment_score":0.0010446924716234207},{"text":"Yeah.","start":24.715,"end":25.035,"sentiment":"neutral","sentiment_score":0.019502775743603703}],"sentiment":"neutral","sentiment_score":0.24713197080418467,"num_words":10,"start":8.32,"end":25.035},{"sentences":[{"text":"What was this in regards to?","start":25.035,"end":26.654999,"sentiment":"neutral","sentiment_score":0.0017583277076482773},{"text":"Okay.","start":38.73,"end":39.129997,"sentiment":"neutral","sentiment_score":0.060631681233644485},{"text":"No worries.","start":39.129997,"end":39.53,"sentiment":"neutral","sentiment_score":0.05508158728480339},{"text":"Was this for, like, offering your service?","start":39.53,"end":43.355,"sentiment":"neutral","sentiment_score":0.03473859839141369},{"text":"No worries.","start":44.934998,"end":45.574997,"sentiment":"neutral","sentiment_score":0.0014245449565351018}],"sentiment":"neutral","sentiment_score":0.023742450039005943,"num_words":18,"start":25.035,"end":45.574997},{"sentences":[{"text":"What was your business?","start":45.574997,"end":46.555,"sentiment":"neutral","sentiment_score":-0.006426367675885558},{"text":"Cybersecurity.","start":49.815,"end":50.315,"sentiment":"neutral","sentiment_score":-0.024351924657821655},{"text":"No worries.","start":50.614998,"end":51.254997,"sentiment":"neutral","sentiment_score":-0.030589401721954346},{"text":"What I'll do is I'll leave this message with the team just because they're not in at the moment.","start":51.254997,"end":54.855,"sentiment":"neutral","sentiment_score":-0.10070078231786427},{"text":"What was the best number I can pass on?","start":54.855,"end":56.875,"sentiment":"neutral","sentiment_score":-0.0759352586335606}],"sentiment":"neutral","sentiment_score":-0.07737052544419254,"num_words":35,"start":45.574997,"end":56.875},{"sentences":[{"text":"Not a No worries.","start":60.15,"end":67.43,"sentiment":"neutral","sentiment_score":-0.011423951014876366},{"text":"What was the number?","start":67.43,"end":68.49,"sentiment":"neutral","sentiment_score":-0.007685381919145584}],"sentiment":"neutral","sentiment_score":-0.009554666467010975,"num_words":8,"start":60.15,"end":68.49}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Excellent speaking. This is Belisa speaking.\n\nChannel 0: Oh, hi. Good morning. I was my name is Andrew, and I was trying to get ahold of Fatima.\n\nChannel 1: Of who? Sorry?\n\nChannel 0: I'm trying to get ahold of Fatima.\n\nChannel 1: Yeah. What was this in regards to?\n\nChannel 0: Oh, yeah. I was trying to follow-up with her. We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision.\n\nChannel 1: Okay. No worries. Was this for, like, offering\n\nChannel 0: Vigilant\n\nChannel 1: your service?\n\nChannel 0: AI.\n\nChannel 1: No worries. What was your business?\n\nChannel 0: Yeah. Cybersecurity.\n\nChannel 1: Cybersecurity. No worries. What I'll do is I'll leave this message with the team just because they're not in at the moment. What was the best number I can pass on?\n\nChannel 0: Oh, they're not in? Oh, it's alright.\n\nChannel 1: Not\n\nChannel 0: Yeah.\n\nChannel 1: a\n\nChannel 0: You can pass this number to her, and maybe I I'll call back in another time.\n\nChannel 1: No worries. What was the number?\n\nChannel 0: Alright?","paragraphs":[{"sentences":[{"text":"Excellent speaking.","start":8.32,"end":9.28,"sentiment":"positive","sentiment_score":0.6015647053718567},{"text":"This is Belisa speaking.","start":9.28,"end":10.5,"sentiment":"neutral","sentiment_score":0.30540287494659424}],"sentiment":"positive","sentiment_score":0.4041234850883484,"channel":1,"num_words":6,"start":8.32,"end":10.5},{"sentences":[{"text":"Oh, hi.","start":11.5199995,"end":12.32,"sentiment":"neutral","sentiment_score":0.2553591653704643},{"text":"Good morning.","start":12.32,"end":12.98,"sentiment":"positive","sentiment_score":0.4258423149585724},{"text":"I was my name is Andrew, and I was trying to get ahold of Fatima.","start":13.724999,"end":17.825,"sentiment":"neutral","sentiment_score":0.16245152602593105}],"sentiment":"neutral","sentiment_score":0.19995662373931786,"channel":0,"num_words":19,"start":11.5199995,"end":17.825},{"sentences":[{"text":"Of who?","start":19.195,"end":19.595,"sentiment":"neutral","sentiment_score":0.013015664648264647},{"text":"Sorry?","start":19.595,"end":20.095,"sentiment":"neutral","sentiment_score":0.0010446924716234207}],"sentiment":"neutral","sentiment_score":0.009025340589384237,"channel":1,"num_words":3,"start":19.195,"end":20.095},{"sentences":[{"text":"I'm trying to get ahold of Fatima.","start":21.164999,"end":23.345,"sentiment":"neutral","sentiment_score":0.026440828905573914}],"sentiment":"neutral","sentiment_score":0.026440828905573914,"channel":0,"num_words":7,"start":21.164999,"end":23.345},{"sentences":[{"text":"Yeah.","start":24.715,"end":25.035,"sentiment":"neutral","sentiment_score":0.019502775743603703},{"text":"What was this in regards to?","start":25.035,"end":26.654999,"sentiment":"neutral","sentiment_score":0.0017583277076482773}],"sentiment":"neutral","sentiment_score":0.004293248855641909,"channel":1,"num_words":7,"start":24.715,"end":26.654999},{"sentences":[{"text":"Oh, yeah.","start":27.24,"end":27.56,"sentiment":"neutral","sentiment_score":-0.00006104959174990654},{"text":"I was trying to follow-up with her.","start":27.56,"end":29.4,"sentiment":"neutral","sentiment_score":0.0003492887148500553},{"text":"We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision.","start":29.4,"end":37.26,"sentiment":"neutral","sentiment_score":0.014045097678899766}],"sentiment":"neutral","sentiment_score":0.01039559893508661,"channel":0,"num_words":34,"start":27.24,"end":37.26},{"sentences":[{"text":"Okay.","start":38.73,"end":39.129997,"sentiment":"neutral","sentiment_score":0.060631681233644485},{"text":"No worries.","start":39.129997,"end":39.53,"sentiment":"neutral","sentiment_score":0.05508158728480339},{"text":"Was this for, like, offering","start":39.53,"end":42.614998,"sentiment":"neutral","sentiment_score":0.030175529792904852}],"sentiment":"neutral","sentiment_score":0.04020906309597194,"channel":1,"num_words":8,"start":38.73,"end":42.614998},{"sentences":[{"text":"Vigilant","start":42.295002,"end":42.795002,"sentiment":"neutral","sentiment_score":0.06165299937129021}],"sentiment":"neutral","sentiment_score":0.06165299937129021,"channel":0,"num_words":1,"start":42.295002,"end":42.795002},{"sentences":[{"text":"your service?","start":42.614998,"end":43.355,"sentiment":"neutral","sentiment_score":0.046146269887685776}],"sentiment":"neutral","sentiment_score":0.046146269887685776,"channel":1,"num_words":2,"start":42.614998,"end":43.355},{"sentences":[{"text":"AI.","start":43.175,"end":43.675,"sentiment":"neutral","sentiment_score":0.0010301023721694946}],"sentiment":"neutral","sentiment_score":0.0010301023721694946,"channel":0,"num_words":1,"start":43.175,"end":43.675},{"sentences":[{"text":"No worries.","start":44.934998,"end":45.574997,"sentiment":"neutral","sentiment_score":0.0014245449565351018},{"text":"What was your business?","start":45.574997,"end":46.555,"sentiment":"neutral","sentiment_score":-0.006426367675885558}],"sentiment":"neutral","sentiment_score":-0.003809396798412005,"channel":1,"num_words":6,"start":44.934998,"end":46.555},{"sentences":[{"text":"Yeah.","start":47.575,"end":47.895,"sentiment":"neutral","sentiment_score":-0.004350156523287296},{"text":"Cybersecurity.","start":47.895,"end":48.395,"sentiment":"neutral","sentiment_score":-0.022440075874328613}],"sentiment":"neutral","sentiment_score":-0.013395116198807955,"channel":0,"num_words":2,"start":47.575,"end":48.395},{"sentences":[{"text":"Cybersecurity.","start":49.815,"end":50.315,"sentiment":"neutral","sentiment_score":-0.024351924657821655},{"text":"No worries.","start":50.614998,"end":51.254997,"sentiment":"neutral","sentiment_score":-0.030589401721954346},{"text":"What I'll do is I'll leave this message with the team just because they're not in at the moment.","start":51.254997,"end":54.855,"sentiment":"neutral","sentiment_score":-0.10070078231786427},{"text":"What was the best number I can pass on?","start":54.855,"end":56.875,"sentiment":"neutral","sentiment_score":-0.0759352586335606}],"sentiment":"neutral","sentiment_score":-0.08652461031752248,"channel":1,"num_words":31,"start":49.815,"end":56.875},{"sentences":[{"text":"Oh, they're not in?","start":57.65,"end":59.190002,"sentiment":"neutral","sentiment_score":-0.12694676965475082},{"text":"Oh, it's alright.","start":59.49,"end":60.23,"sentiment":"neutral","sentiment_score":-0.06652689414719741}],"sentiment":"neutral","sentiment_score":-0.10105253729437079,"channel":0,"num_words":7,"start":57.65,"end":60.23},{"sentences":[{"text":"Not","start":60.15,"end":60.47,"sentiment":"neutral","sentiment_score":-0.06809034943580627}],"sentiment":"neutral","sentiment_score":-0.06809034943580627,"channel":1,"num_words":1,"start":60.15,"end":60.47},{"sentences":[{"text":"Yeah.","start":60.29,"end":60.53,"sentiment":"neutral","sentiment_score":-0.054091691970825195}],"sentiment":"neutral","sentiment_score":-0.054091691970825195,"channel":0,"num_words":1,"start":60.29,"end":60.53},{"sentences":[{"text":"a","start":60.47,"end":60.97,"sentiment":"neutral","sentiment_score":-0.0282274316996336}],"sentiment":"neutral","sentiment_score":-0.0282274316996336,"channel":1,"num_words":1,"start":60.47,"end":60.97},{"sentences":[{"text":"You can pass this number to her, and maybe I I'll call back in another time.","start":60.53,"end":66.31,"sentiment":"neutral","sentiment_score":-0.05129140324424952}],"sentiment":"neutral","sentiment_score":-0.05129140324424952,"channel":0,"num_words":16,"start":60.53,"end":66.31},{"sentences":[{"text":"No worries.","start":66.95,"end":67.43,"sentiment":"neutral","sentiment_score":0.025310988537967205},{"text":"What was the number?","start":67.43,"end":68.49,"sentiment":"neutral","sentiment_score":-0.007685381919145584}],"sentiment":"neutral","sentiment_score":0.0033134082332253456,"channel":1,"num_words":6,"start":66.95,"end":68.49},{"sentences":[{"text":"Alright?","start":71.36494,"end":71.86494,"sentiment":"neutral","sentiment_score":0.009498441591858864}],"sentiment":"neutral","sentiment_score":0.009498441591858864,"channel":0,"num_words":1,"start":71.36494,"end":71.86494}]},"summary":{"result":"success","short":"Andrew is trying to get in touch with Fatima regarding a previous email sent to her about offering their service to AI. Belisa, the agent, tells him that they are not available at the moment but will leave a message for Fatima to call him back later. Andrew asks Fatima for her business number and decides to pass on the message to her."},"intents":{"segments":[{"text":"I was trying to follow-up with her. We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision. Okay.","start_word":44,"end_word":76,"intents":[{"intent":"Follow-up with fatima","confidence_score":0.7341558}]},{"text":"What was the best number I can pass on? Oh, they're not in? Oh, it's alright. Not Yeah. a You can pass this number to her, and maybe I I'll call back in another time. No worries.","start_word":118,"end_word":154,"intents":[{"intent":"Pass on number","confidence_score":0.14212927}]}]},"sentiments":{"segments":[{"text":"Excellent speaking.","start_word":0,"end_word":1,"sentiment":"positive","sentiment_score":0.5919356346130371},{"text":"This is Belisa speaking. Oh, hi.","start_word":2,"end_word":7,"sentiment":"neutral","sentiment_score":0.2976081967353821},{"text":"Good morning.","start_word":8,"end_word":9,"sentiment":"positive","sentiment_score":0.4221027791500091},{"text":"I was my name is Andrew, and I was trying to get ahold of Fatima. Of who? Sorry? I'm trying to get ahold of Fatima. Yeah. What was this in regards to? Oh, yeah. I was trying to follow-up with her. We sent her an email a couple of months ago, and I just wanted to follow-up and see if she has already made a decision. Okay. No worries. Was this for, like, offering Vigilant your service? AI. No worries. What was your business? Yeah. Cybersecurity. Cybersecurity. No worries. What I'll do is I'll leave this message with the team just because they're not in at the moment. What was the best number I can pass on? Oh, they're not in? Oh, it's alright. Not Yeah. a You can pass this number to her, and maybe I I'll call back in another time. No worries. What was the number? Alright?","start_word":10,"end_word":159,"sentiment":"neutral","sentiment_score":-0.004638599697500467}],"average":{"sentiment":"neutral","sentiment_score":0.02211730949050712}}}}