{"metadata":{"transaction_key":"deprecated","request_id":"01a08427-032c-7ba0-b64b-ed86a3d432a1","sha256":"e091d8822fd070a4743c846c455ea9ebafd238e9a21eeb1ab9959ed0cf8b1790","created":"2026-09-09T03:12:25.441Z","duration":27.071938,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":36},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":36,"output_tokens":4}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","confidence":1.0,"words":[{"word":"is","start":5.3599997,"end":5.52,"confidence":0.98095703,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.14193576574325562},{"word":"on","start":5.52,"end":5.68,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.12772737443447113},{"word":"the","start":5.68,"end":5.8399997,"confidence":0.99609375,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.18747922778129575},{"word":"phone","start":5.8399997,"end":6.16,"confidence":0.99902344,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.2105606347322464},{"word":"right","start":6.16,"end":6.3199997,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.1039716899394989},{"word":"now","start":6.3199997,"end":6.8199997,"confidence":0.9995117,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":-0.14995072782039642},{"word":"please","start":6.8799996,"end":7.2799997,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.27795809507369995},{"word":"leave","start":7.2799997,"end":7.44,"confidence":1.0,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.23862475156784055},{"word":"a","start":7.44,"end":7.6,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.300428181886673},{"word":"detailed","start":7.6,"end":8.0,"confidence":0.99902344,"punctuated_word":"detailed","sentiment":"neutral","sentiment_score":-0.3224332928657532},{"word":"message","start":8.0,"end":8.48,"confidence":1.0,"punctuated_word":"message","sentiment":"negative","sentiment_score":-0.3504258990287781},{"word":"after","start":8.48,"end":8.8,"confidence":0.9980469,"punctuated_word":"after","sentiment":"neutral","sentiment_score":-0.2485024333000183},{"word":"the","start":8.8,"end":8.96,"confidence":1.0,"punctuated_word":"the","sentiment":"negative","sentiment_score":-0.35814139246940613},{"word":"tone","start":8.96,"end":9.44,"confidence":0.9995117,"punctuated_word":"tone.","sentiment":"neutral","sentiment_score":-0.26904571056365967},{"word":"when","start":9.44,"end":9.679999,"confidence":1.0,"punctuated_word":"When","sentiment":"neutral","sentiment_score":-0.1497403085231781},{"word":"you","start":9.679999,"end":9.84,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.1286354660987854},{"word":"have","start":9.84,"end":10.0,"confidence":0.98828125,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.16893361508846283},{"word":"finished","start":10.0,"end":10.32,"confidence":1.0,"punctuated_word":"finished","sentiment":"neutral","sentiment_score":-0.21504896879196167},{"word":"recording","start":10.32,"end":10.8,"confidence":0.9970703,"punctuated_word":"recording,","sentiment":"neutral","sentiment_score":-0.14793585240840912},{"word":"you","start":10.8,"end":11.04,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.10233652591705322},{"word":"may","start":11.04,"end":11.2,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.10826064646244048},{"word":"hang","start":11.2,"end":11.44,"confidence":1.0,"punctuated_word":"hang","sentiment":"neutral","sentiment_score":-0.15506377816200256},{"word":"up","start":11.44,"end":11.679999,"confidence":0.77197266,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":-0.08937521278858185},{"word":"or","start":11.679999,"end":11.92,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.1147579699754715},{"word":"press","start":11.92,"end":12.16,"confidence":1.0,"punctuated_word":"press","sentiment":"neutral","sentiment_score":-0.10381530225276948},{"word":"1","start":12.16,"end":12.4,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":-0.06649971753358841},{"word":"for","start":12.4,"end":12.639999,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.06230711191892624},{"word":"more","start":12.639999,"end":12.799999,"confidence":1.0,"punctuated_word":"more","sentiment":"neutral","sentiment_score":-0.0410219207406044},{"word":"options","start":12.799999,"end":13.299999,"confidence":1.0,"punctuated_word":"options.","sentiment":"neutral","sentiment_score":-0.02832937054336071}],"paragraphs":{"transcript":"\nIs on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Is on the phone right now.","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.15360423674186072},{"text":"Please leave a detailed message after the tone.","start":6.8799996,"end":9.44,"sentiment":"neutral","sentiment_score":-0.2956949695944786},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.44,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.11213745114703973}],"sentiment":"neutral","sentiment_score":-0.17135334291077894,"num_words":29,"start":5.3599997,"end":13.299999}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","paragraphs":[{"sentences":[{"text":"Is on the phone right now.","start":5.3599997,"end":6.8199997,"sentiment":"neutral","sentiment_score":-0.15360423674186072},{"text":"Please leave a detailed message after the tone.","start":6.8799996,"end":9.44,"sentiment":"neutral","sentiment_score":-0.2956949695944786},{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start":9.44,"end":13.299999,"sentiment":"neutral","sentiment_score":-0.11213745114703973}],"sentiment":"neutral","sentiment_score":-0.17135334291077894,"channel":1,"num_words":29,"start":5.3599997,"end":13.299999}]},"summary":{"result":"success","short":"Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options."},"intents":{"segments":[{"text":"When you have finished recording, you may hang up, or press 1 for more options.","start_word":14,"end_word":28,"intents":[{"intent":"Leave information","confidence_score":0.00006508428}]}]},"sentiments":{"segments":[{"text":"Is on the phone right now. Please leave a detailed message after the tone. When you have finished recording, you may hang up, or press 1 for more options.","start_word":0,"end_word":28,"sentiment":"neutral","sentiment_score":-0.1699282079935074}],"average":{"sentiment":"neutral","sentiment_score":-0.1699282063378228}}}}