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Bye for now.","paragraphs":[{"sentences":[{"text":"Speaking.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.06058217957615853},{"text":"How may I help you?","start":8.48,"end":9.7,"sentiment":"neutral","sentiment_score":0.14213840961456298},{"text":"He's currently out of office.","start":14.815,"end":16.335,"sentiment":"neutral","sentiment_score":0.03145373985171318},{"text":"Can I get any details on our intro callback?","start":16.335,"end":18.914999,"sentiment":"neutral","sentiment_score":0.048577493677536644},{"text":"Sorry.","start":27.055,"end":27.294998,"sentiment":"neutral","sentiment_score":-0.1185709312558174}],"sentiment":"neutral","sentiment_score":0.0593890208928358,"num_words":21,"start":7.9199996,"end":27.294998},{"sentences":[{"text":"What your call was regarding?","start":27.294998,"end":28.595,"sentiment":"neutral","sentiment_score":-0.0837525799870491},{"text":"Certainly.","start":43.695004,"end":44.095,"sentiment":"neutral","sentiment_score":0.13571354746818542},{"text":"I'll find this over and inform him that you'll call back.","start":44.095,"end":47.635002,"sentiment":"neutral","sentiment_score":0.14209643751382828},{"text":"Alright.","start":50.895,"end":51.295002,"sentiment":"neutral","sentiment_score":0.20446431636810303},{"text":"Bye for now.","start":51.295002,"end":52.195,"sentiment":"neutral","sentiment_score":0.14089789489905039}],"sentiment":"neutral","sentiment_score":0.09081759339287168,"num_words":21,"start":27.294998,"end":52.195}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Speaking. How may I help you?\n\nChannel 0: Yeah. Good afternoon. I would like to speak with Jeff Wilson.\n\nChannel 1: He's currently out of office. Can I get any details on our intro callback?\n\nChannel 0: Alright. That that would be okay if he's not available. I'll call him back some other time.\n\nChannel 1: Sorry. What your call was regarding?\n\nChannel 0: Yeah. Actually, what happened was we met him way back 2025. This is regarding your company's IT requirement, and we're hoping to reconnect with him. That is the reason I'm calling back today.\n\nChannel 1: Certainly. I'll find this over and inform him that you'll call back.\n\nChannel 0: Alright. Thank you. Have a good day.\n\nChannel 1: Alright. Bye for now.\n\nChannel 0: Alright. Bye bye. Bye bye.","paragraphs":[{"sentences":[{"text":"Speaking.","start":7.9199996,"end":8.42,"sentiment":"neutral","sentiment_score":0.06058217957615853},{"text":"How may I help you?","start":8.48,"end":9.7,"sentiment":"neutral","sentiment_score":0.14213840961456298}],"sentiment":"neutral","sentiment_score":0.12854570460816225,"channel":1,"num_words":6,"start":7.9199996,"end":9.7},{"sentences":[{"text":"Yeah.","start":10.48,"end":10.719999,"sentiment":"neutral","sentiment_score":0.1325099915266037},{"text":"Good afternoon.","start":10.719999,"end":11.46,"sentiment":"neutral","sentiment_score":0.27197957038879395},{"text":"I would like to speak with Jeff Wilson.","start":11.599999,"end":13.46,"sentiment":"neutral","sentiment_score":0.1025882437825203}],"sentiment":"neutral","sentiment_score":0.13610682568766855,"channel":0,"num_words":11,"start":10.48,"end":13.46},{"sentences":[{"text":"He's currently out of office.","start":14.815,"end":16.335,"sentiment":"neutral","sentiment_score":0.03145373985171318},{"text":"Can I get any details on our intro callback?","start":16.335,"end":18.914999,"sentiment":"neutral","sentiment_score":0.048577493677536644}],"sentiment":"neutral","sentiment_score":0.042461867311171124,"channel":1,"num_words":14,"start":14.815,"end":18.914999},{"sentences":[{"text":"Alright.","start":20.325,"end":20.805,"sentiment":"neutral","sentiment_score":-0.026125140488147736},{"text":"That that would be okay if he's not available.","start":20.805,"end":22.825,"sentiment":"neutral","sentiment_score":-0.1473230297366778},{"text":"I'll call him back some other time.","start":22.885,"end":25.785,"sentiment":"neutral","sentiment_score":-0.09619528268064771}],"sentiment":"neutral","sentiment_score":-0.11914114040486953,"channel":0,"num_words":17,"start":20.325,"end":25.785},{"sentences":[{"text":"Sorry.","start":27.055,"end":27.294998,"sentiment":"neutral","sentiment_score":-0.1185709312558174},{"text":"What your call was regarding?","start":27.294998,"end":28.595,"sentiment":"neutral","sentiment_score":-0.0837525799870491}],"sentiment":"neutral","sentiment_score":-0.08955563853184383,"channel":1,"num_words":6,"start":27.055,"end":28.595},{"sentences":[{"text":"Yeah.","start":30.14,"end":30.46,"sentiment":"neutral","sentiment_score":-0.01108447089791298},{"text":"Actually, what happened was we met him way back 2025.","start":30.46,"end":34.48,"sentiment":"neutral","sentiment_score":-0.0415269223973155},{"text":"This is regarding your company's IT requirement, and we're hoping to reconnect with him.","start":35.34,"end":40.86,"sentiment":"neutral","sentiment_score":-0.052649893664887974},{"text":"That is the reason I'm calling back today.","start":40.86,"end":42.72,"sentiment":"neutral","sentiment_score":-0.014416899532079697}],"sentiment":"neutral","sentiment_score":-0.03875113340715567,"channel":0,"num_words":33,"start":30.14,"end":42.72},{"sentences":[{"text":"Certainly.","start":43.695004,"end":44.095,"sentiment":"neutral","sentiment_score":0.13571354746818542},{"text":"I'll find this over and inform him that you'll call back.","start":44.095,"end":47.635002,"sentiment":"neutral","sentiment_score":0.14209643751382828}],"sentiment":"neutral","sentiment_score":0.1415645300100247,"channel":1,"num_words":12,"start":43.695004,"end":47.635002},{"sentences":[{"text":"Alright.","start":48.015,"end":48.515,"sentiment":"positive","sentiment_score":0.33917832374572754},{"text":"Thank you.","start":48.574997,"end":49.215,"sentiment":"positive","sentiment_score":0.5613206923007965},{"text":"Have a good day.","start":49.215,"end":50.274998,"sentiment":"positive","sentiment_score":0.5433840230107307}],"sentiment":"positive","sentiment_score":0.5193365429128919,"channel":0,"num_words":7,"start":48.015,"end":50.274998},{"sentences":[{"text":"Alright.","start":50.895,"end":51.295002,"sentiment":"neutral","sentiment_score":0.20446431636810303},{"text":"Bye for now.","start":51.295002,"end":52.195,"sentiment":"neutral","sentiment_score":0.14089789489905039}],"sentiment":"neutral","sentiment_score":0.15678950026631355,"channel":1,"num_words":4,"start":50.895,"end":52.195},{"sentences":[{"text":"Alright.","start":52.735,"end":53.135,"sentiment":"neutral","sentiment_score":0.16559873521327972},{"text":"Bye bye.","start":53.135,"end":53.454998,"sentiment":"neutral","sentiment_score":0.14636175334453583},{"text":"Bye bye.","start":53.454998,"end":54.114998,"sentiment":"neutral","sentiment_score":0.10385449230670929}],"sentiment":"neutral","sentiment_score":0.133206245303154,"channel":0,"num_words":5,"start":52.735,"end":54.114998}]},"summary":{"result":"success","short":"The customer is calling to speak with Jeff Wilson, but he is out of office. The customer wants to know about a callback regarding the company's IT requirement and hopes to reconnect with Wilson. The customer will inform Wilson of the call and have him call back."},"intents":{"segments":[{"text":"Actually, what happened was we met him way back 2025. This is regarding your company's IT requirement, and we're hoping to reconnect with him. That is the reason I'm calling back today. Certainly.","start_word":55,"end_word":87,"intents":[{"intent":"Reconnect with jeff wilson","confidence_score":0.07986191}]}]},"sentiments":{"segments":[{"text":"Speaking. How may I help you? Yeah. Good afternoon. I would like to speak with Jeff Wilson. He's currently out of office. Can I get any details on our intro callback? Alright. That that would be okay if he's not available. I'll call him back some other time. Sorry. What your call was regarding? Yeah. Actually, what happened was we met him way back 2025. This is regarding your company's IT requirement, and we're hoping to reconnect with him. That is the reason I'm calling back today. Certainly. I'll find this over and inform him that you'll call back.","start_word":0,"end_word":98,"sentiment":"neutral","sentiment_score":0.004139277618378401},{"text":"Alright. Thank you. Have a good day.","start_word":99,"end_word":105,"sentiment":"positive","sentiment_score":0.4912366271018982},{"text":"Alright. Bye for now. Alright. Bye bye. Bye bye.","start_word":106,"end_word":114,"sentiment":"neutral","sentiment_score":0.15034335851669312}],"average":{"sentiment":"neutral","sentiment_score":0.05537751625324118}}}}