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Good afternoon. This is Lorraine from Erto tech support. Yeah. Sure.\n\nMhmm. Can I have your full name, please, for me to check the account first? Mhmm. Okay. Can you look again underneath your router?\n\nCan you see a Wi Fi key or a PIN? Mhmm. Okay. I see. Let me just check your account.\n\nIs it okay if I put you on hold? Okay. Hang on. Hello, Zipang? Yeah.\n\nI just sent you an SMS message. Did you receive it? Yeah. It's it's the admin one two three at. Can you share that one for the password?\n\nThen let me know if it worked. I have you tried this already, the Admin123 at? Have you received my SMS message? Okay. Yeah.\n\nSure. Okay. Let's just wait for it. It's connected. Is your Internet working as well?\n\nOkay. Great. If you run into any issues or have more questions, feel free to give us a call anytime. You're welcome. Bye.\n\nHave a great day.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.12657341361045835},{"text":"Good afternoon.","start":1.76,"end":2.56,"sentiment":"neutral","sentiment_score":0.3295760750770569},{"text":"This is Lorraine from Erto tech support.","start":2.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.23862094751426152},{"text":"Yeah.","start":24.115,"end":24.615,"sentiment":"neutral","sentiment_score":0.09693309664726256},{"text":"Sure.","start":24.835,"end":25.335,"sentiment":"neutral","sentiment_score":0.10138481855392456}],"sentiment":"neutral","sentiment_score":0.22119917596379915,"num_words":12,"start":1.28,"end":25.335},{"sentences":[{"text":"Mhmm.","start":28.595,"end":29.095,"sentiment":"neutral","sentiment_score":0.043697960674762726},{"text":"Can I have your full name, please, for me to check the account 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Good afternoon, Maureen. This is Zep Zepong. I called you several days ago, and actually, you sent me you delivered me the new router, and now I got it. And may I also ask for your help, please, when when I try to connect the Wi Fi? Yeah. Yeah. Yes. Actually, I think the first step is try to connect the Wi Fi, and it asked me to put in the password. And the password on the back of the router is Admin. It only have, like, five five five characters. Right? So when I put in Admin, I cannot press the finish button. Because I think normally the password should be, like, eight character, so it doesn't allow me to press the finish button. Yeah. Wi Fi key or key? No. I only have the name of the Wi Fi and the default IP and the login and the password. Yeah. That's that's it. And the Wi Fi password, I think it's, like, spaced afterwards. There is, like, a Wi Fi password, then it's spaced. And not nothing there. Thank you. Yes. Yes. Oh, yes. I received it. Oh, no. It says the password is not correct. Let me see. Maybe the first one is the the big character. It's here my end. Yes. I'm I'm trying now. Just please wait a moment. Actually, I pressed I ticked it now. It allow me to tick, but it doesn't have any reaction yet. Yeah. Oh, yes. I I think I connect it already. Thank you so much. I think now it's I think now it's fine. So yes. Oh, thank you so much. This is the fun. Thank you, Maureen. 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Good afternoon, Maureen. This is Zep Zepong. I called you several days ago, and actually, you sent me you delivered me the new router, and now I got it. And may I also ask for your help, please, when when I try to connect the Wi Fi?\n\nYeah. Yeah. Yes. Actually, I think the first step is try to connect the Wi Fi, and it asked me to put in the password. And the password on the back of the router is Admin.\n\nIt only have, like, five five five characters. Right? So when I put in Admin, I cannot press the finish button. Because I think normally the password should be, like, eight character, so it doesn't allow me to press the finish button. Yeah.\n\nWi Fi key or key? No. I only have the name of the Wi Fi and the default IP and the login and the password. Yeah. That's that's it.\n\nAnd the Wi Fi password, I think it's, like, spaced afterwards. There is, like, a Wi Fi password, then it's spaced. And not nothing there. Thank you. Yes.\n\nYes. Oh, yes. I received it. Oh, no. It says the password is not correct.\n\nLet me see. Maybe the first one is the the big character. It's here my end. Yes. I'm I'm trying now.\n\nJust please wait a moment. Actually, I pressed I ticked it now. It allow me to tick, but it doesn't have any reaction yet. Yeah. Oh, yes.\n\nI I think I connect it already. Thank you so much. I think now it's I think now it's fine. So yes. Oh, thank you so much.\n\nThis is the fun. Thank you, Maureen. Bye bye.","paragraphs":[{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.27557024359703064},{"text":"Good afternoon, Maureen.","start":6.3999996,"end":7.52,"sentiment":"positive","sentiment_score":0.38068680961926776},{"text":"This is Zep Zepong.","start":7.52,"end":10.179999,"sentiment":"neutral","sentiment_score":0.23848947510123253},{"text":"I called you several days ago, and actually, you sent me you delivered me the new router, and now I got it.","start":10.639999,"end":18.525,"sentiment":"positive","sentiment_score":0.4330847764557058},{"text":"And may I also ask for your help, please, when when I try to connect the Wi 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Good afternoon. This is Lorraine from Erto tech support.\n\nChannel 1: Hi. Good afternoon, Maureen. This is Zep Zepong. I called you several days ago, and actually, you sent me you delivered me the new router, and now I got it. And may I also ask for your help, please, when when I try to connect the Wi Fi?\n\nChannel 0: Yeah. Sure.\n\nChannel 1: Yeah.\n\nChannel 0: Mhmm. Can I have your full name, please, for me to check the account\n\nChannel 1: Yeah. Yes. Actually, I think the first step is try to\n\nChannel 0: first?\n\nChannel 1: connect the Wi Fi, and it asked me to put in the password. And the password on the back of the router is Admin. It only have, like, five five five characters. Right?\n\nChannel 0: Mhmm.\n\nChannel 1: So when I put in Admin, I cannot press the finish button. Because I think normally the password should be, like, eight character, so it doesn't allow me to press the finish button.\n\nChannel 0: Okay. Can you look again underneath your router? Can you see a Wi Fi key or a PIN?\n\nChannel 1: Yeah. Wi Fi key or key? No. I only have the name of the Wi Fi and the default IP and the login and the password.\n\nChannel 0: Mhmm.\n\nChannel 1: Yeah. That's that's it. And the Wi Fi password, I think it's, like, spaced afterwards. There is, like, a Wi Fi password, then it's spaced. And not nothing there.\n\nChannel 0: Okay. I see. Let me just check your account. Is it okay if I put you on hold?\n\nChannel 1: Thank you.\n\nChannel 0: Okay. Hang on.\n\nChannel 1: Yes.\n\nChannel 0: Hello, Zipang?\n\nChannel 1: Yes.\n\nChannel 0: Yeah. I just sent you an SMS message. Did you receive\n\nChannel 1: Oh,\n\nChannel 0: it?\n\nChannel 1: yes. I received\n\nChannel 0: Yeah.\n\nChannel 1: it.\n\nChannel 0: It's it's the admin one two three at. Can you share that one for the password? Then let me know if it worked.\n\nChannel 1: Oh, no. It says the password is not correct.\n\nChannel 0: I have you tried this already, the Admin123 at?\n\nChannel 1: Let me see. Maybe the first one is the the big character. It's here my end.\n\nChannel 0: Have you received my SMS message?\n\nChannel 1: Yes. I'm I'm trying now. Just please wait a moment.\n\nChannel 0: Okay. Yeah. Sure.\n\nChannel 1: Actually, I pressed I ticked it now. It allow me to tick, but it doesn't have any reaction yet.\n\nChannel 0: Okay. Let's just wait for it.\n\nChannel 1: Yeah. Oh, yes. I I think I connect it already. Thank you so much.\n\nChannel 0: It's\n\nChannel 1: I think\n\nChannel 0: connected.\n\nChannel 1: now it's I think\n\nChannel 0: Is\n\nChannel 1: now\n\nChannel 0: your Internet\n\nChannel 1: it's fine.\n\nChannel 0: working\n\nChannel 1: So\n\nChannel 0: as well?\n\nChannel 1: yes.\n\nChannel 0: Okay. Great. If you run into any issues or have more questions, feel free to give us a call anytime.\n\nChannel 1: Oh, thank you so much.\n\nChannel 0: You're welcome. Bye. Have a\n\nChannel 1: This\n\nChannel 0: great\n\nChannel 1: is\n\nChannel 0: day.\n\nChannel 1: the fun. Thank you, Maureen. Bye bye.","paragraphs":[{"sentences":[{"text":"Hello.","start":1.28,"end":1.76,"sentiment":"neutral","sentiment_score":0.12657341361045835},{"text":"Good afternoon.","start":1.76,"end":2.56,"sentiment":"neutral","sentiment_score":0.3295760750770569},{"text":"This is Lorraine from Erto tech support.","start":2.56,"end":5.06,"sentiment":"neutral","sentiment_score":0.23862094751426152}],"sentiment":"neutral","sentiment_score":0.24560721963644028,"channel":0,"num_words":10,"start":1.28,"end":5.06},{"sentences":[{"text":"Hi.","start":5.92,"end":6.3999996,"sentiment":"neutral","sentiment_score":0.27557024359703064},{"text":"Good afternoon, Maureen.","start":6.3999996,"end":7.52,"sentiment":"positive","sentiment_score":0.38068680961926776},{"text":"This is Zep Zepong.","start":7.52,"end":10.179999,"sentiment":"neutral","sentiment_score":0.23848947510123253},{"text":"I called you several days ago, and actually, you sent me you delivered me the new router, and now I got 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fun.","start":283.98486,"end":284.62488,"sentiment":"positive","sentiment_score":0.6194540560245514},{"text":"Thank you, Maureen.","start":284.62488,"end":285.66486,"sentiment":"positive","sentiment_score":0.5087993144989014},{"text":"Bye bye.","start":285.66486,"end":286.32486,"sentiment":"neutral","sentiment_score":0.0328342542052269}],"sentiment":"positive","sentiment_score":0.4044249377080372,"channel":1,"num_words":7,"start":283.98486,"end":286.32486}]},"summary":{"result":"success","short":"The customer, Maureen, called Erto tech support to ask for help connecting the Wi Fi router. The representative, Lorraine, asked for Maureen's full name and then checked her account to confirm that the router was successfully connecting. Lorraine also asked for the router password and if Maureen had received an SMS message. Maureen eventually connected to the router and ran into issues, but was able to successfully connect to the internet. Lorraine provided assistance for future issues and wished Maureen a good day."},"intents":{"segments":[{"text":"And may I also ask for your help, please, when when I try to connect the Wi Fi? Yeah.","start_word":40,"end_word":58,"intents":[{"intent":"Connect wi fi","confidence_score":0.08238268}]},{"text":"Let me just check your account. Is it okay if I put you on hold? Thank you.","start_word":232,"end_word":248,"intents":[{"intent":"Check account","confidence_score":0.76814663}]},{"text":"I just sent you an SMS message. Did you receive Oh, it?","start_word":256,"end_word":267,"intents":[{"intent":"Connect sms message","confidence_score":0.023125647}]},{"text":"Can you share that one for the password?","start_word":281,"end_word":288,"intents":[{"intent":"Share password","confidence_score":0.8494263}]}]},"sentiments":{"segments":[{"text":"Hello. Good afternoon. This is Lorraine from Erto tech support. Hi.","start_word":0,"end_word":10,"sentiment":"neutral","sentiment_score":0.24207617342472076},{"text":"Good afternoon, Maureen.","start_word":11,"end_word":13,"sentiment":"positive","sentiment_score":0.3578755557537079},{"text":"This is Zep Zepong.","start_word":14,"end_word":17,"sentiment":"neutral","sentiment_score":0.22811809182167053},{"text":"I called you several days ago, and actually, you sent me you delivered me the new router, and now I got it.","start_word":18,"end_word":39,"sentiment":"positive","sentiment_score":0.4255673587322235},{"text":"And may I also ask for your help, please, when when I try to connect the Wi Fi? Yeah. Sure. Yeah. Mhmm. Can I have your full name, please, for me to check the account Yeah. Yes. Actually, I think the first step is try to first? connect the Wi Fi, and it asked me to put in the password. And the password on the back of the router is Admin. It only have, like, five five five characters. Right? Mhmm.","start_word":40,"end_word":120,"sentiment":"neutral","sentiment_score":-0.004735922906547785},{"text":"So when I put in Admin, I cannot press the finish button. Because I think normally the password should be, like, eight character, so it doesn't allow me to press the finish button.","start_word":121,"end_word":153,"sentiment":"negative","sentiment_score":-0.3756299912929535},{"text":"Okay. Can you look again underneath your router? Can you see a Wi Fi key or a PIN? Yeah. Wi Fi key or key? No. I only have the name of the Wi Fi and the default IP and the login and the password. Mhmm. Yeah. That's that's it. And the Wi Fi password, I think it's, like, spaced afterwards. There is, like, a Wi Fi password, then it's spaced. And not nothing there. Okay. I see. Let me just check your account. Is it okay if I put you on hold?","start_word":154,"end_word":245,"sentiment":"neutral","sentiment_score":-0.1056781366629445},{"text":"Thank you.","start_word":246,"end_word":247,"sentiment":"positive","sentiment_score":0.4277156591415405},{"text":"Okay. Hang on. Yes. Hello, Zipang? Yes. Yeah. I just sent you an SMS message. Did you receive Oh, it? yes. I received Yeah. it. It's it's the admin one two three at. Can you share that one for the password? Then let me know if it worked. Oh, no. It says the password is not correct. I have you tried this already, the Admin123 at? Let me see. Maybe the first one is the the big character. It's here my end. Have you received my SMS message? Yes. I'm I'm trying now. Just please wait a moment. Okay. Yeah. Sure. Actually, I pressed I ticked it now. It allow me to tick, but it doesn't have any reaction yet. Okay. Let's just wait for it. Yeah. Oh, yes. I I think I connect it already.","start_word":248,"end_word":383,"sentiment":"neutral","sentiment_score":0.01946527138352394},{"text":"Thank you so much.","start_word":384,"end_word":387,"sentiment":"positive","sentiment_score":0.5458280444145203},{"text":"It's I think connected. now it's I think Is now your Internet it's fine. working So as well? yes. Okay.","start_word":388,"end_word":407,"sentiment":"neutral","sentiment_score":0.24563023447990415},{"text":"Great.","start_word":408,"end_word":408,"sentiment":"positive","sentiment_score":0.4605562686920166},{"text":"If you run into any issues or have more questions, feel free to give us a call anytime.","start_word":409,"end_word":426,"sentiment":"neutral","sentiment_score":0.32069265842437744},{"text":"Oh, thank you so much. You're welcome. Bye. Have a This great is day. the fun. Thank you, Maureen.","start_word":427,"end_word":445,"sentiment":"positive","sentiment_score":0.54249507188797},{"text":"Bye bye.","start_word":446,"end_word":447,"sentiment":"neutral","sentiment_score":0.1397814303636551}],"average":{"sentiment":"neutral","sentiment_score":0.04684177464144464}}}}