{"metadata":{"transaction_key":"deprecated","request_id":"019ef712-6222-7c20-b28f-06b30cc36030","sha256":"cf5ebd49310e0c0470d63d623ca05d200fde2d53455b7eaf864ef9bf0a68c534","created":"2026-06-24T00:40:38.574Z","duration":6.0479374,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":0,"output_tokens":0},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":29},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":29,"output_tokens":11}},"results":{"channels":[{"alternatives":[{"transcript":"","confidence":0.0,"words":[],"paragraphs":{"transcript":"\n","paragraphs":[]}}]},{"alternatives":[{"transcript":"Sorry. I've missed your call. Please leave your name and number, and I'll get back to you as soon as possible.","confidence":0.99902344,"words":[{"word":"sorry","start":0.24,"end":0.48,"confidence":0.77734375,"punctuated_word":"Sorry.","sentiment":"negative","sentiment_score":-0.4479890763759613},{"word":"i've","start":0.48,"end":0.71999997,"confidence":0.97265625,"punctuated_word":"I've","sentiment":"negative","sentiment_score":-0.6358017325401306},{"word":"missed","start":0.71999997,"end":0.96,"confidence":1.0,"punctuated_word":"missed","sentiment":"negative","sentiment_score":-0.618483304977417},{"word":"your","start":0.96,"end":1.1999999,"confidence":0.99609375,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.6354464292526245},{"word":"call","start":1.1999999,"end":1.52,"confidence":1.0,"punctuated_word":"call.","sentiment":"negative","sentiment_score":-0.4921170771121979},{"word":"please","start":1.52,"end":1.92,"confidence":1.0,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":-0.20078592002391815},{"word":"leave","start":1.92,"end":2.08,"confidence":0.9980469,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.1183972954750061},{"word":"your","start":2.08,"end":2.32,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.12673819065093994},{"word":"name","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.008729398250579834},{"word":"and","start":2.56,"end":2.72,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.007098674774169922},{"word":"number","start":2.72,"end":2.96,"confidence":0.9567871,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.08362860232591629},{"word":"and","start":2.96,"end":3.12,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.15517973899841309},{"word":"i'll","start":3.12,"end":3.36,"confidence":0.9941406,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":0.09971877187490465},{"word":"get","start":3.36,"end":3.52,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.034714266657829285},{"word":"back","start":3.52,"end":3.6799998,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":0.0068708062171936035},{"word":"to","start":3.6799998,"end":3.76,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.09842804074287416},{"word":"you","start":3.76,"end":3.9199998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.09983491897583008},{"word":"as","start":3.9199998,"end":4.08,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.05626465380191803},{"word":"soon","start":4.08,"end":4.3199997,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":0.02477926015853882},{"word":"as","start":4.3199997,"end":4.4,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.007583022117614746},{"word":"possible","start":4.4,"end":4.9,"confidence":0.9995117,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":0.03677082806825638}],"paragraphs":{"transcript":"\nSorry. I've missed your call. Please leave your name and number, and I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.24,"end":0.48,"sentiment":"negative","sentiment_score":-0.4479890763759613},{"text":"I've missed your call.","start":0.48,"end":1.52,"sentiment":"negative","sentiment_score":-0.5954621359705925},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":1.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.015065921004861595}],"sentiment":"neutral","sentiment_score":-0.12327537543716885,"num_words":21,"start":0.24,"end":4.9}]}}]}],"paragraphs":{"transcript":"\nChannel 1: Sorry. I've missed your call. Please leave your name and number, and I'll get back to you as soon as possible.","paragraphs":[{"sentences":[{"text":"Sorry.","start":0.24,"end":0.48,"sentiment":"negative","sentiment_score":-0.4479890763759613},{"text":"I've missed your call.","start":0.48,"end":1.52,"sentiment":"negative","sentiment_score":-0.5954621359705925},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start":1.52,"end":4.9,"sentiment":"neutral","sentiment_score":0.015065921004861595}],"sentiment":"neutral","sentiment_score":-0.12327537543716885,"channel":1,"num_words":21,"start":0.24,"end":4.9}]},"summary":{"result":"success","short":"Sorry. I've missed your call. Please leave your name and number, and I'll get back to you as soon as possible."},"intents":{"segments":[{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start_word":5,"end_word":20,"intents":[{"intent":"Apologize for missed call","confidence_score":0.11663102},{"intent":"Leave message","confidence_score":0.15864445}]}]},"sentiments":{"segments":[{"text":"Sorry. I've missed your call.","start_word":0,"end_word":4,"sentiment":"negative","sentiment_score":-0.560171902179718},{"text":"Please leave your name and number, and I'll get back to you as soon as possible.","start_word":5,"end_word":20,"sentiment":"neutral","sentiment_score":0.030081361532211304}],"average":{"sentiment":"neutral","sentiment_score":-0.15310068788199588}}}}