{"metadata":{"transaction_key":"deprecated","request_id":"01a0d677-eebb-7633-8eac-ce033557f088","sha256":"3ab30be9a6592f7c793770dce970cc9f8f6d5f9cb02199973cd1e476bbd586d8","created":"2026-09-25T02:49:41.606Z","duration":949.31995,"channels":2,"models":["c0dd532d-9b09-484d-a717-be8b6fd1bb8c"],"model_info":{"c0dd532d-9b09-484d-a717-be8b6fd1bb8c":{"name":"2-phonecall-nova","version":"2024-02-07.8919","arch":"nova-2"}},"summary_info":{"model_uuid":"67875a7f-c9c4-48a0-aa55-5bdb8a91c34a","input_tokens":2197,"output_tokens":86},"sentiment_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2475,"output_tokens":2480},"intents_info":{"model_uuid":"80ab3179-d113-4254-bd6b-4a2f96498695","input_tokens":2475,"output_tokens":186}},"results":{"channels":[{"alternatives":[{"transcript":"Thank you for calling Airtel. My name is Mary. May I have your name, please? Hello, Raffy? How may I help you today? I'm so sorry to hear that. If I may ask, what what could be the reason why you wanna cancel your service? Okay. And have you already visited your new location? Okay. Is it already active so that we can check if transferring your current Internet connection to your new location? We can do that as well. It's already active. Have you have already visited and confirmed that the Internet is already active? I see. For me to further pull up your account, could you provide your complete name associated on the account, please? Okay. I have s a r. What's next? Sorry. Okay. N a n a. For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy? Zed oh, so it's f a r n then letter z. Oh. Mhmm. Mhmm. And what's the last name on the account? Thank you so much. Just give me one second. Let me just pull it up. I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name. Correct? I'm sorry. It doesn't give me any account. Can we try another name, please? Yes. We can also do that. Mhmm. Castle Street. Still doesn't give me it's 43 Cavall Street. It's K A V A L Street, A C T. Correct? Mhmm. One moment, please. Is this phone number associated on your account? I can I'll let me try to search that using your email address. It doesn't help me pulling up the account. Would you mind providing the email address? Since it is under multiple name, that could be the reason why it's not giving me. Mhmm. Okay. Alright. Thank you so much for giving me one second. Hold on. Now could you verify the complete name that is associated on the account, please? Thank you so much. Thank you so much. How about the the registered date of birth on the account, please? Thank you so much. How about the identification number? Thank you. How about the identification number, please? It's any of your identification number that is written in your ID that you presented when you sign up. It could be your driver's license or your passport number. We can we could try those ID that you have to verify this identification number. No worries. Please take your time. While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running? Yes, please. Yeah. I really understand. However, for security purposes, since we're making changes on the account and your name is Farza. Correct? Rafin. Mhmm. It's Rafin. Thank you so much for verifying that. Already have your account pulled up, the registered birth date and the identification number. And confirming that your contract also ended, So there's no additional charges for early termination. It was already completed. Let us see further. Okay. We're really sad to see you go. If I may ask the address I mean, you your new address, maybe we could also we can we also service that address? Just a oh, sure. Well well, if not, that's good. We're just looking for some addresses that currently we don't service yet. But if Cable 3? Mhmm. Mhmm. Thank you so much. And if I may ask, when do you plan to disconnect the service? I'm sorry. The I'm I will need a specific date for this, Rafid. Do you have a specific date? Do you have a specific is it today? For this one, we actually follows the thirty day notification period. So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25. Is that the earliest? That's actually the earliest. If you yeah. If any of us, when do you plan to relocate? Sorry? Oh, you are already relocated? So who's using now your Internet right now? Oh, so you're all just okay. So you've already relocated. Internet has been active already. Okay. If I may ask when I mean, you will you also relocate it completely as early as possible? I mean, if I may ask, when do you plan to also relocate? I mean, you will not you're not gonna need to go back to this current address just for my documentation. I'm sorry? Oh, you I mean, from the span of September 25 to October 25. You're not keep you will not use the Internet. Correct? Yeah. Though for that, if I really understand that you're no longer using the Internet. However, since we follow the thirty days, you will still get an invoice from October 1. That's the bill from October 1 to October 25, which covers the thirty day notification period. Thank you so much. So you will receive the bill. You can pay it anytime. And if I miss, when will you completely leave your current address? I mean, will you completely relocate your area? Oh, okay. I'm so sorry for that. I've already annotated that on your account. So everything is all filled up here. If in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect the service. Thank you so much. Yes. It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days. But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth. I'm sorry? Yes. On '20 fifth. So the disconnection date will be October I mean, October 25, or do you plan to stay there longer? Okay. Sure. So everything is settled up here. I've already annotated that. Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before we completely disconnect the service be before October 25. Alright. Thank you so much. Anything else I can help you with? Thank you so much. Have a great day. Goodbye for now.","confidence":0.9980469,"words":[{"word":"thank","start":0.71999997,"end":0.88,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5163267254829407},{"word":"you","start":0.88,"end":1.04,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4874332547187805},{"word":"for","start":1.04,"end":1.28,"confidence":0.99902344,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5133180022239685},{"word":"calling","start":1.28,"end":1.5999999,"confidence":1.0,"punctuated_word":"calling","sentiment":"positive","sentiment_score":0.5037804841995239},{"word":"airtel","start":1.5999999,"end":2.0,"confidence":0.9571533,"punctuated_word":"Airtel.","sentiment":"positive","sentiment_score":0.589739203453064},{"word":"my","start":2.0,"end":2.1599998,"confidence":1.0,"punctuated_word":"My","sentiment":"positive","sentiment_score":0.508469820022583},{"word":"name","start":2.1599998,"end":2.32,"confidence":1.0,"punctuated_word":"name","sentiment":"positive","sentiment_score":0.5016413331031799},{"word":"is","start":2.32,"end":2.56,"confidence":1.0,"punctuated_word":"is","sentiment":"positive","sentiment_score":0.5460555553436279},{"word":"mary","start":2.56,"end":2.96,"confidence":0.9875488,"punctuated_word":"Mary.","sentiment":"positive","sentiment_score":0.5046170949935913},{"word":"may","start":2.96,"end":3.1999998,"confidence":0.99902344,"punctuated_word":"May","sentiment":"positive","sentiment_score":0.39791393280029297},{"word":"i","start":3.1999998,"end":3.28,"confidence":0.99902344,"punctuated_word":"I","sentiment":"positive","sentiment_score":0.33958902955055237},{"word":"have","start":3.28,"end":3.4399998,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.33212417364120483},{"word":"your","start":3.4399998,"end":3.6,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.3068069815635681},{"word":"name","start":3.6,"end":3.84,"confidence":0.9980469,"punctuated_word":"name,","sentiment":"positive","sentiment_score":0.34090280532836914},{"word":"please","start":3.84,"end":4.34,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.31635355949401855},{"word":"hello","start":7.7599998,"end":8.24,"confidence":0.9946289,"punctuated_word":"Hello,","sentiment":"neutral","sentiment_score":0.1553191840648651},{"word":"raffy","start":8.24,"end":8.72,"confidence":0.46673584,"punctuated_word":"Raffy?","sentiment":"neutral","sentiment_score":0.19274815917015076},{"word":"how","start":8.72,"end":8.88,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.300748348236084},{"word":"may","start":8.88,"end":9.12,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.3049401640892029},{"word":"i","start":9.12,"end":9.2,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.28694525361061096},{"word":"help","start":9.2,"end":9.28,"confidence":1.0,"punctuated_word":"help","sentiment":"neutral","sentiment_score":0.26436150074005127},{"word":"you","start":9.28,"end":9.5199995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.22838206589221952},{"word":"today","start":9.5199995,"end":10.0199995,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.238751083612442},{"word":"i'm","start":15.165,"end":15.405,"confidence":0.9951172,"punctuated_word":"I'm","sentiment":"negative","sentiment_score":-0.5432401895523071},{"word":"so","start":15.405,"end":15.645,"confidence":0.9980469,"punctuated_word":"so","sentiment":"negative","sentiment_score":-0.5889226198196411},{"word":"sorry","start":15.645,"end":16.045,"confidence":1.0,"punctuated_word":"sorry","sentiment":"negative","sentiment_score":-0.5768155455589294},{"word":"to","start":16.045,"end":16.125,"confidence":0.9921875,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.5722172856330872},{"word":"hear","start":16.125,"end":16.365,"confidence":1.0,"punctuated_word":"hear","sentiment":"negative","sentiment_score":-0.6459910273551941},{"word":"that","start":16.365,"end":16.525,"confidence":0.9223633,"punctuated_word":"that.","sentiment":"negative","sentiment_score":-0.5780153870582581},{"word":"if","start":16.525,"end":16.685,"confidence":0.9970703,"punctuated_word":"If","sentiment":"negative","sentiment_score":-0.4593925476074219},{"word":"i","start":16.685,"end":16.765,"confidence":0.9951172,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3416736423969269},{"word":"may","start":16.765,"end":17.005001,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.31098827719688416},{"word":"ask","start":17.005001,"end":17.405,"confidence":0.904541,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":-0.24842208623886108},{"word":"what","start":17.405,"end":17.905,"confidence":0.7636719,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.33236458897590637},{"word":"what","start":18.925,"end":19.005001,"confidence":0.9394531,"punctuated_word":"what","sentiment":"negative","sentiment_score":-0.3855300843715668},{"word":"could","start":19.005001,"end":19.244999,"confidence":0.9980469,"punctuated_word":"could","sentiment":"negative","sentiment_score":-0.34408044815063477},{"word":"be","start":19.244999,"end":19.405,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.2796138823032379},{"word":"the","start":19.405,"end":19.565,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2678045630455017},{"word":"reason","start":19.565,"end":19.965,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.2658325731754303},{"word":"why","start":19.965,"end":20.205,"confidence":0.9970703,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.24155274033546448},{"word":"you","start":20.205,"end":20.365,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3408161997795105},{"word":"wanna","start":20.365,"end":20.685,"confidence":0.99316406,"punctuated_word":"wanna","sentiment":"neutral","sentiment_score":-0.3207336664199829},{"word":"cancel","start":20.685,"end":21.005001,"confidence":1.0,"punctuated_word":"cancel","sentiment":"negative","sentiment_score":-0.33579570055007935},{"word":"your","start":21.005001,"end":21.244999,"confidence":1.0,"punctuated_word":"your","sentiment":"negative","sentiment_score":-0.36420339345932007},{"word":"service","start":21.244999,"end":21.744999,"confidence":0.9941406,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":-0.3116185665130615},{"word":"okay","start":26.365,"end":26.865,"confidence":0.9753418,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.05566118657588959},{"word":"and","start":27.165,"end":27.665,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.023918239399790764},{"word":"have","start":28.46,"end":28.5,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.02075442671775818},{"word":"you","start":28.5,"end":28.539999,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.01848668046295643},{"word":"already","start":28.539999,"end":29.019999,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.008431512862443924},{"word":"visited","start":29.019999,"end":29.519999,"confidence":1.0,"punctuated_word":"visited","sentiment":"neutral","sentiment_score":-0.02240644209086895},{"word":"your","start":31.099998,"end":31.599998,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.01732787862420082},{"word":"new","start":33.18,"end":33.68,"confidence":0.984375,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.032411493360996246},{"word":"location","start":35.26,"end":35.76,"confidence":1.0,"punctuated_word":"location?","sentiment":"neutral","sentiment_score":-0.03648337721824646},{"word":"okay","start":37.34,"end":37.739998,"confidence":0.9482422,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0342019759118557},{"word":"is","start":37.739998,"end":37.899998,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.015181496739387512},{"word":"it","start":37.899998,"end":38.059998,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04511690139770508},{"word":"already","start":38.059998,"end":38.46,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.07479789853096008},{"word":"active","start":38.46,"end":38.96,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.06691227853298187},{"word":"so","start":39.18,"end":39.26,"confidence":0.8232422,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.039475034922361374},{"word":"that","start":39.26,"end":39.5,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.043660230934619904},{"word":"we","start":39.5,"end":39.66,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.03296327590942383},{"word":"can","start":39.66,"end":39.899998,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03239809349179268},{"word":"check","start":39.899998,"end":40.22,"confidence":0.99902344,"punctuated_word":"check","sentiment":"neutral","sentiment_score":0.047983184456825256},{"word":"if","start":40.22,"end":40.72,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.03220367431640625},{"word":"transferring","start":41.485,"end":41.985,"confidence":0.99902344,"punctuated_word":"transferring","sentiment":"neutral","sentiment_score":0.02297473326325417},{"word":"your","start":42.285,"end":42.785,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.011464741080999374},{"word":"current","start":42.925,"end":43.245,"confidence":0.9980469,"punctuated_word":"current","sentiment":"neutral","sentiment_score":0.015036478638648989},{"word":"internet","start":43.245,"end":43.645,"confidence":0.97802734,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.029990408569574356},{"word":"connection","start":43.645,"end":44.125,"confidence":0.99902344,"punctuated_word":"connection","sentiment":"neutral","sentiment_score":-0.0016182661056518557},{"word":"to","start":44.125,"end":44.205,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.017286580055952072},{"word":"your","start":44.205,"end":44.445,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.017981380224227905},{"word":"new","start":44.445,"end":44.605,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.00123586505651474},{"word":"location","start":44.605,"end":45.105,"confidence":0.9255371,"punctuated_word":"location?","sentiment":"neutral","sentiment_score":0.04951064288616181},{"word":"we","start":45.405,"end":45.565002,"confidence":0.99609375,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.12225234508514404},{"word":"can","start":45.565002,"end":45.725002,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.1111978515982628},{"word":"do","start":45.725002,"end":45.885002,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.09995061904191972},{"word":"that","start":45.885002,"end":46.125,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.09529847651720048},{"word":"as","start":46.125,"end":46.285,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":0.10197287797927856},{"word":"well","start":46.285,"end":46.785,"confidence":0.9995117,"punctuated_word":"well.","sentiment":"neutral","sentiment_score":0.044558703899383545},{"word":"it's","start":51.085,"end":51.405,"confidence":0.92993164,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.030667763203382492},{"word":"already","start":51.405,"end":51.905,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.04259558022022247},{"word":"active","start":52.045,"end":52.545,"confidence":0.9951172,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.027437930926680565},{"word":"have","start":54.329998,"end":54.57,"confidence":0.98291016,"punctuated_word":"Have","sentiment":"neutral","sentiment_score":0.012340128421783447},{"word":"you","start":54.57,"end":54.649998,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.010215532034635544},{"word":"have","start":54.649998,"end":54.809998,"confidence":0.56591797,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.013937033712863922},{"word":"already","start":54.809998,"end":55.129997,"confidence":0.9980469,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.05401468276977539},{"word":"visited","start":55.129997,"end":55.629997,"confidence":1.0,"punctuated_word":"visited","sentiment":"neutral","sentiment_score":0.033184874802827835},{"word":"and","start":55.69,"end":56.01,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.023834526538848877},{"word":"confirmed","start":56.01,"end":56.489998,"confidence":0.9707031,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.0408778078854084},{"word":"that","start":56.489998,"end":56.969997,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.02791273221373558},{"word":"the","start":56.969997,"end":57.469997,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02203819900751114},{"word":"internet","start":57.53,"end":58.01,"confidence":0.9482422,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.000586584210395813},{"word":"is","start":58.01,"end":58.17,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0349721796810627},{"word":"already","start":58.17,"end":58.649998,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.06581338495016098},{"word":"active","start":58.649998,"end":59.149998,"confidence":0.9995117,"punctuated_word":"active?","sentiment":"neutral","sentiment_score":0.028400221839547157},{"word":"i","start":63.449997,"end":63.61,"confidence":0.9291992,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.02164359763264656},{"word":"see","start":63.61,"end":64.11,"confidence":1.0,"punctuated_word":"see.","sentiment":"neutral","sentiment_score":0.03481907770037651},{"word":"for","start":64.65,"end":64.97,"confidence":0.9921875,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.024152997881174088},{"word":"me","start":64.97,"end":65.29,"confidence":0.99902344,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.022481027990579605},{"word":"to","start":65.29,"end":65.53,"confidence":0.96240234,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.01952795311808586},{"word":"further","start":65.53,"end":66.03,"confidence":0.99902344,"punctuated_word":"further","sentiment":"neutral","sentiment_score":0.027015794068574905},{"word":"pull","start":66.57,"end":66.81,"confidence":0.9951172,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.015669897198677063},{"word":"up","start":66.81,"end":66.97,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.021204322576522827},{"word":"your","start":66.97,"end":67.21,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.018444770947098732},{"word":"account","start":67.21,"end":67.53,"confidence":0.9980469,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.022690769284963608},{"word":"could","start":67.53,"end":67.77,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.01608961820602417},{"word":"you","start":67.77,"end":67.93,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.01133473590016365},{"word":"provide","start":67.93,"end":68.43,"confidence":1.0,"punctuated_word":"provide","sentiment":"neutral","sentiment_score":0.005936462432146072},{"word":"your","start":68.49,"end":68.99,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.01246735453605652},{"word":"complete","start":69.405,"end":69.805,"confidence":1.0,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.006365694105625153},{"word":"name","start":69.805,"end":70.125,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.0019231587648391724},{"word":"associated","start":70.125,"end":70.625,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":0.016268957406282425},{"word":"on","start":70.685,"end":70.845,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.019990328699350357},{"word":"the","start":70.845,"end":71.005,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.017961401492357254},{"word":"account","start":71.005,"end":71.325,"confidence":0.99902344,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.0176122784614563},{"word":"please","start":71.325,"end":71.825,"confidence":0.9926758,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.0005441345274448395},{"word":"okay","start":84.84,"end":85.34,"confidence":0.9838867,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0050667813047766685},{"word":"i","start":89.4,"end":89.56,"confidence":0.9448242,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01269039511680603},{"word":"have","start":89.56,"end":90.04,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.009791899472475052},{"word":"s","start":90.04,"end":90.36,"confidence":0.97265625,"punctuated_word":"s","sentiment":"neutral","sentiment_score":-0.01181783713400364},{"word":"a","start":90.36,"end":90.68,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.011847889050841331},{"word":"r","start":90.68,"end":91.08,"confidence":0.98706055,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":-0.012457922101020811},{"word":"what's","start":91.08,"end":91.4,"confidence":0.99902344,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":-0.01653347909450531},{"word":"next","start":91.4,"end":91.9,"confidence":0.9995117,"punctuated_word":"next?","sentiment":"neutral","sentiment_score":-0.014502272941172125},{"word":"sorry","start":94.76,"end":95.26,"confidence":0.9128418,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.05567360669374466},{"word":"okay","start":96.04,"end":96.54,"confidence":0.99902344,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.011089922860264778},{"word":"n","start":101.215,"end":101.715,"confidence":0.7939453,"punctuated_word":"N","sentiment":"neutral","sentiment_score":-0.008311193436384201},{"word":"a","start":101.775,"end":102.095,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.005735797807574272},{"word":"n","start":102.095,"end":102.415,"confidence":0.9980469,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.006453492678701878},{"word":"a","start":102.415,"end":102.915,"confidence":0.90185547,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.002675001975148916},{"word":"for","start":126.685005,"end":127.005005,"confidence":0.52441406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.003457833081483841},{"word":"your","start":127.005005,"end":127.325005,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0017389319837093351},{"word":"first","start":127.325005,"end":127.565,"confidence":1.0,"punctuated_word":"first","sentiment":"neutral","sentiment_score":0.002830691635608673},{"word":"name","start":127.565,"end":127.805,"confidence":0.9802246,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.0022863736376166344},{"word":"is","start":127.805,"end":127.965004,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.00012119859457015993},{"word":"it","start":127.965004,"end":128.125,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.0009470488876104356},{"word":"f","start":128.125,"end":128.285,"confidence":0.9838867,"punctuated_word":"f","sentiment":"neutral","sentiment_score":-0.004755633883178234},{"word":"for","start":128.285,"end":128.60501,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014271361753344536},{"word":"frank","start":128.60501,"end":129.085,"confidence":0.98950195,"punctuated_word":"Frank,","sentiment":"neutral","sentiment_score":-0.012707569636404514},{"word":"a","start":129.085,"end":129.24501,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00908774882555008},{"word":"for","start":129.24501,"end":129.565,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.014758069068193436},{"word":"alpha","start":129.565,"end":130.065,"confidence":0.9921875,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":-0.012209080159664154},{"word":"r","start":130.125,"end":130.285,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.012294348329305649},{"word":"for","start":130.285,"end":130.52501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.017600281164050102},{"word":"romeo","start":130.52501,"end":131.02501,"confidence":0.99853516,"punctuated_word":"Romeo,","sentiment":"neutral","sentiment_score":-0.014961456879973412},{"word":"n","start":131.24501,"end":131.485,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.017079174518585205},{"word":"for","start":131.485,"end":131.725,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02150208130478859},{"word":"nancy","start":131.725,"end":132.225,"confidence":0.7553711,"punctuated_word":"Nancy?","sentiment":"neutral","sentiment_score":-0.02400055341422558},{"word":"zed","start":141.11,"end":141.61,"confidence":0.9086914,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":-0.017322193831205368},{"word":"oh","start":151.75,"end":152.25,"confidence":0.8857422,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":-0.022116629406809807},{"word":"so","start":152.39,"end":152.79,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.02204551361501217},{"word":"it's","start":152.79,"end":153.27,"confidence":0.9995117,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.01896064355969429},{"word":"f","start":153.27,"end":153.585,"confidence":0.8310547,"punctuated_word":"f","sentiment":"neutral","sentiment_score":-0.017778201028704643},{"word":"a","start":153.985,"end":154.065,"confidence":1.0,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020805852487683296},{"word":"r","start":154.065,"end":154.54501,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.020735420286655423},{"word":"n","start":154.54501,"end":155.04501,"confidence":0.8520508,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.02797151356935501},{"word":"then","start":155.265,"end":155.585,"confidence":0.5258789,"punctuated_word":"then","sentiment":"neutral","sentiment_score":-0.02906358428299427},{"word":"letter","start":155.585,"end":156.085,"confidence":0.9980469,"punctuated_word":"letter","sentiment":"neutral","sentiment_score":-0.025983480736613274},{"word":"z","start":156.145,"end":156.645,"confidence":0.7531738,"punctuated_word":"z.","sentiment":"neutral","sentiment_score":-0.022983510047197345},{"word":"oh","start":158.30501,"end":158.80501,"confidence":0.84814453,"punctuated_word":"Oh.","sentiment":"neutral","sentiment_score":-0.014226560480892658},{"word":"mhmm","start":164.865,"end":165.365,"confidence":0.88500977,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.03394850343465805},{"word":"mhmm","start":167.97,"end":168.47,"confidence":0.97302246,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.025174900889396667},{"word":"and","start":174.53,"end":174.85,"confidence":0.96240234,"punctuated_word":"And","sentiment":"neutral","sentiment_score":-0.01819571666419506},{"word":"what's","start":174.85,"end":175.17,"confidence":1.0,"punctuated_word":"what's","sentiment":"neutral","sentiment_score":-0.02268001064658165},{"word":"the","start":175.17,"end":175.25,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01818104460835457},{"word":"last","start":175.25,"end":175.49,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.020039275288581848},{"word":"name","start":175.49,"end":175.73,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0310896597802639},{"word":"on","start":175.73,"end":175.89,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.019454732537269592},{"word":"the","start":175.89,"end":176.05,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02646709606051445},{"word":"account","start":176.05,"end":176.55,"confidence":0.9995117,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.02068258263170719},{"word":"thank","start":186.305,"end":186.625,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7909457683563232},{"word":"you","start":186.625,"end":186.785,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.8021109104156494},{"word":"so","start":186.785,"end":186.94499,"confidence":0.99902344,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7624306678771973},{"word":"much","start":186.94499,"end":187.265,"confidence":0.99902344,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.7248262166976929},{"word":"just","start":187.265,"end":187.345,"confidence":0.5917969,"punctuated_word":"Just","sentiment":"positive","sentiment_score":0.42476335167884827},{"word":"give","start":187.345,"end":187.58499,"confidence":0.9951172,"punctuated_word":"give","sentiment":"positive","sentiment_score":0.39014118909835815},{"word":"me","start":187.58499,"end":187.665,"confidence":0.9980469,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.4009682834148407},{"word":"one","start":187.665,"end":187.905,"confidence":1.0,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.4037206172943115},{"word":"second","start":187.905,"end":188.22499,"confidence":0.9975586,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.33196160197257996},{"word":"let","start":188.22499,"end":188.465,"confidence":1.0,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.1485791653394699},{"word":"me","start":188.465,"end":188.545,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.12844830751419067},{"word":"just","start":188.545,"end":188.785,"confidence":0.99902344,"punctuated_word":"just","sentiment":"neutral","sentiment_score":0.1080346331000328},{"word":"pull","start":188.785,"end":189.025,"confidence":0.9902344,"punctuated_word":"pull","sentiment":"neutral","sentiment_score":0.23240740597248075},{"word":"it","start":189.025,"end":189.185,"confidence":0.9790039,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.12302464246749878},{"word":"up","start":189.185,"end":189.685,"confidence":0.97314453,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.14540554583072662},{"word":"i","start":194.705,"end":194.86499,"confidence":0.9819336,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07409729808568954},{"word":"have","start":194.86499,"end":195.185,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.07437814772129059},{"word":"z","start":195.185,"end":195.505,"confidence":0.95947266,"punctuated_word":"Z","sentiment":"neutral","sentiment_score":0.06858835369348526},{"word":"for","start":195.505,"end":195.825,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04259068146348},{"word":"zebra","start":195.825,"end":196.325,"confidence":0.99039716,"punctuated_word":"zebra,","sentiment":"neutral","sentiment_score":0.07079431414604187},{"word":"a","start":196.385,"end":196.545,"confidence":0.99121094,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.0810820534825325},{"word":"for","start":196.545,"end":196.785,"confidence":0.9819336,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.051588620990514755},{"word":"alpha","start":196.785,"end":197.16,"confidence":0.97753906,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.0808061957359314},{"word":"h","start":197.88,"end":198.2,"confidence":1.0,"punctuated_word":"H","sentiment":"neutral","sentiment_score":0.07997629046440125},{"word":"for","start":198.2,"end":198.68001,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.042442332953214645},{"word":"hotel","start":198.68001,"end":199.18001,"confidence":0.99853516,"punctuated_word":"hotel,","sentiment":"neutral","sentiment_score":0.1025804728269577},{"word":"i","start":199.32,"end":199.56,"confidence":0.99609375,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07615230977535248},{"word":"for","start":199.56,"end":199.96,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.050280410796403885},{"word":"india","start":199.96,"end":200.36,"confidence":0.9995117,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.09763158857822418},{"word":"r","start":200.36,"end":200.6,"confidence":0.99902344,"punctuated_word":"R","sentiment":"neutral","sentiment_score":0.0979987159371376},{"word":"for","start":200.6,"end":200.84,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.06678923219442368},{"word":"romeo","start":200.84,"end":201.24,"confidence":0.9472656,"punctuated_word":"Romeo","sentiment":"neutral","sentiment_score":0.15188395977020264},{"word":"for","start":201.24,"end":201.40001,"confidence":0.8364258,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.10155567526817322},{"word":"your","start":201.40001,"end":201.56,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.0948452353477478},{"word":"last","start":201.56,"end":201.8,"confidence":1.0,"punctuated_word":"last","sentiment":"neutral","sentiment_score":0.12717656791210177},{"word":"name","start":201.8,"end":202.04001,"confidence":0.9975586,"punctuated_word":"name.","sentiment":"neutral","sentiment_score":0.09768123924732208},{"word":"correct","start":202.04001,"end":202.54001,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.05502016842365265},{"word":"i'm","start":203.96,"end":204.2,"confidence":0.93530273,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.14236761629581451},{"word":"sorry","start":204.2,"end":204.52,"confidence":0.9904785,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.22526107728481293},{"word":"it","start":204.52,"end":204.6,"confidence":0.9589844,"punctuated_word":"It","sentiment":"negative","sentiment_score":-0.3642466366291046},{"word":"doesn't","start":204.6,"end":204.92,"confidence":0.9995117,"punctuated_word":"doesn't","sentiment":"negative","sentiment_score":-0.35810208320617676},{"word":"give","start":204.92,"end":205.16,"confidence":1.0,"punctuated_word":"give","sentiment":"negative","sentiment_score":-0.34694308042526245},{"word":"me","start":205.16,"end":205.66,"confidence":0.99902344,"punctuated_word":"me","sentiment":"negative","sentiment_score":-0.4348205327987671},{"word":"any","start":206.28,"end":206.76001,"confidence":0.7607422,"punctuated_word":"any","sentiment":"negative","sentiment_score":-0.3421863913536072},{"word":"account","start":206.76001,"end":207.26001,"confidence":0.9975586,"punctuated_word":"account.","sentiment":"negative","sentiment_score":-0.3875269889831543},{"word":"can","start":207.8,"end":207.96,"confidence":0.9536133,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.23868583142757416},{"word":"we","start":207.96,"end":208.12001,"confidence":0.9892578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.17922985553741455},{"word":"try","start":208.12001,"end":208.36,"confidence":0.99902344,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.17576506733894348},{"word":"another","start":208.36,"end":208.76001,"confidence":0.9980469,"punctuated_word":"another","sentiment":"neutral","sentiment_score":-0.19897031784057617},{"word":"name","start":208.76001,"end":209.0,"confidence":0.9970703,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.2337075471878052},{"word":"please","start":209.0,"end":209.235,"confidence":0.98339844,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":-0.18789304792881012},{"word":"yes","start":213.875,"end":214.275,"confidence":0.94140625,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.05365969240665436},{"word":"we","start":214.275,"end":214.355,"confidence":0.99902344,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.06581498682498932},{"word":"can","start":214.355,"end":214.595,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.07553473114967346},{"word":"also","start":214.595,"end":214.915,"confidence":1.0,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.0610334612429142},{"word":"do","start":214.915,"end":215.075,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.06294485181570053},{"word":"that","start":215.075,"end":215.575,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.07697884738445282},{"word":"mhmm","start":220.355,"end":220.855,"confidence":0.9881592,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0173049159348011},{"word":"castle","start":238.055,"end":238.555,"confidence":0.4494629,"punctuated_word":"Castle","sentiment":"neutral","sentiment_score":-0.003118002787232399},{"word":"street","start":238.855,"end":239.355,"confidence":0.9572754,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":-0.0027469201013445854},{"word":"still","start":257.27,"end":257.67,"confidence":0.39257812,"punctuated_word":"Still","sentiment":"neutral","sentiment_score":-0.06903611123561859},{"word":"doesn't","start":257.67,"end":258.07,"confidence":0.99853516,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.07858419418334961},{"word":"give","start":258.07,"end":258.31,"confidence":0.9667969,"punctuated_word":"give","sentiment":"neutral","sentiment_score":-0.07764093577861786},{"word":"me","start":258.31,"end":258.55,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.06950577348470688},{"word":"it's","start":261.99,"end":262.365,"confidence":0.9863281,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.09238257259130478},{"word":"43","start":262.685,"end":263.505,"confidence":0.9995117,"punctuated_word":"43","sentiment":"neutral","sentiment_score":-0.09146726131439208},{"word":"cavall","start":263.645,"end":264.125,"confidence":0.56762695,"punctuated_word":"Cavall","sentiment":"neutral","sentiment_score":-0.05369368568062782},{"word":"street","start":264.125,"end":264.525,"confidence":0.9423828,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":-0.07857254147529602},{"word":"it's","start":264.525,"end":265.005,"confidence":0.99902344,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.03865794837474823},{"word":"k","start":265.005,"end":265.505,"confidence":0.9135742,"punctuated_word":"K","sentiment":"neutral","sentiment_score":-0.032677073031663895},{"word":"a","start":265.805,"end":266.125,"confidence":0.98095703,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.03261499106884003},{"word":"v","start":266.125,"end":266.365,"confidence":0.96435547,"punctuated_word":"V","sentiment":"neutral","sentiment_score":-0.024224404245615005},{"word":"a","start":266.365,"end":266.60498,"confidence":0.9970703,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.027979061007499695},{"word":"l","start":266.60498,"end":267.005,"confidence":1.0,"punctuated_word":"L","sentiment":"neutral","sentiment_score":-0.03005826473236084},{"word":"street","start":267.005,"end":267.505,"confidence":0.75634766,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.03787104785442352},{"word":"a","start":268.76498,"end":269.005,"confidence":0.9453125,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.045245055109262466},{"word":"c","start":269.005,"end":269.245,"confidence":0.98291016,"punctuated_word":"C","sentiment":"neutral","sentiment_score":-0.04571974650025368},{"word":"t","start":269.245,"end":269.485,"confidence":0.8811035,"punctuated_word":"T.","sentiment":"neutral","sentiment_score":-0.039977479726076126},{"word":"correct","start":269.485,"end":269.985,"confidence":0.9980469,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.023451216518878937},{"word":"mhmm","start":274.125,"end":274.625,"confidence":0.92614746,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.012640060856938362},{"word":"one","start":284.88,"end":285.12003,"confidence":0.9375,"punctuated_word":"One","sentiment":"neutral","sentiment_score":-0.01491606328636408},{"word":"moment","start":285.12003,"end":285.6,"confidence":0.9980469,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.01069990824908018},{"word":"please","start":285.6,"end":286.1,"confidence":0.99902344,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":-0.01708892732858658},{"word":"is","start":301.995,"end":302.495,"confidence":0.62841797,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.01737019419670105},{"word":"this","start":302.63498,"end":302.955,"confidence":0.9863281,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.013783464208245276},{"word":"phone","start":302.955,"end":303.19498,"confidence":0.75,"punctuated_word":"phone","sentiment":"neutral","sentiment_score":-0.016803869977593422},{"word":"number","start":303.19498,"end":303.595,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":-0.018057772889733315},{"word":"associated","start":303.595,"end":304.095,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":-0.01359829679131508},{"word":"on","start":304.235,"end":304.395,"confidence":0.7817383,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.013300320133566856},{"word":"your","start":304.395,"end":304.63498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.020493529736995697},{"word":"account","start":304.63498,"end":305.13498,"confidence":0.99560547,"punctuated_word":"account?","sentiment":"neutral","sentiment_score":-0.018480323255062103},{"word":"i","start":306.38,"end":306.54,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.015329004265367985},{"word":"can","start":306.54,"end":307.04,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.01698831096291542},{"word":"i'll","start":307.41998,"end":307.58,"confidence":0.7841797,"punctuated_word":"I'll","sentiment":"neutral","sentiment_score":-0.029027238488197327},{"word":"let","start":307.66,"end":307.9,"confidence":0.9970703,"punctuated_word":"let","sentiment":"neutral","sentiment_score":-0.021830996498465535},{"word":"me","start":307.9,"end":308.06,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.029923364520072937},{"word":"try","start":308.06,"end":308.46,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":-0.03574741631746292},{"word":"to","start":308.46,"end":308.96,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03871936351060867},{"word":"search","start":309.1,"end":309.41998,"confidence":0.99902344,"punctuated_word":"search","sentiment":"neutral","sentiment_score":-0.03480732440948486},{"word":"that","start":309.41998,"end":309.9,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.04613741859793663},{"word":"using","start":309.9,"end":310.3,"confidence":0.99902344,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.03092608228325844},{"word":"your","start":310.3,"end":310.8,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.05326741188764572},{"word":"email","start":314.54,"end":314.94,"confidence":0.97265625,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.04312753677368164},{"word":"address","start":314.94,"end":315.44,"confidence":0.99658203,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.033383846282958984},{"word":"it","start":322.625,"end":322.785,"confidence":0.76660156,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.32924240827560425},{"word":"doesn't","start":322.785,"end":323.285,"confidence":0.99902344,"punctuated_word":"doesn't","sentiment":"neutral","sentiment_score":-0.2661806046962738},{"word":"help","start":323.585,"end":323.825,"confidence":0.75097656,"punctuated_word":"help","sentiment":"neutral","sentiment_score":-0.2361263632774353},{"word":"me","start":323.825,"end":324.305,"confidence":1.0,"punctuated_word":"me","sentiment":"neutral","sentiment_score":-0.2683573365211487},{"word":"pulling","start":324.305,"end":324.70502,"confidence":0.9248047,"punctuated_word":"pulling","sentiment":"neutral","sentiment_score":-0.2929604947566986},{"word":"up","start":324.70502,"end":324.945,"confidence":1.0,"punctuated_word":"up","sentiment":"negative","sentiment_score":-0.3745741546154022},{"word":"the","start":324.945,"end":325.185,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.2469618618488312},{"word":"account","start":325.185,"end":325.685,"confidence":0.99853516,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.2467284798622131},{"word":"would","start":325.98502,"end":326.14502,"confidence":0.9790039,"punctuated_word":"Would","sentiment":"neutral","sentiment_score":-0.09058840572834016},{"word":"you","start":326.14502,"end":326.225,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08650846034288406},{"word":"mind","start":326.225,"end":326.465,"confidence":1.0,"punctuated_word":"mind","sentiment":"neutral","sentiment_score":-0.0532810240983963},{"word":"providing","start":326.465,"end":326.865,"confidence":1.0,"punctuated_word":"providing","sentiment":"neutral","sentiment_score":-0.10159080475568771},{"word":"the","start":326.865,"end":327.025,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.1135798841714859},{"word":"email","start":327.025,"end":327.42502,"confidence":1.0,"punctuated_word":"email","sentiment":"neutral","sentiment_score":-0.10758602619171144},{"word":"address","start":327.42502,"end":327.92502,"confidence":0.9309082,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.08826927840709686},{"word":"since","start":328.785,"end":329.185,"confidence":0.9951172,"punctuated_word":"Since","sentiment":"neutral","sentiment_score":-0.1293140947818756},{"word":"it","start":329.185,"end":329.42502,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.09968820214271544},{"word":"is","start":329.42502,"end":329.585,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.09258085489273073},{"word":"under","start":329.585,"end":330.065,"confidence":1.0,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.09288452565670012},{"word":"multiple","start":330.065,"end":330.565,"confidence":0.9921875,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.14429840445518494},{"word":"name","start":330.70502,"end":331.025,"confidence":0.8310547,"punctuated_word":"name,","sentiment":"neutral","sentiment_score":-0.1601623296737671},{"word":"that","start":331.025,"end":331.35,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.1399221420288086},{"word":"could","start":331.83002,"end":331.99002,"confidence":0.9921875,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.11543368548154832},{"word":"be","start":331.99002,"end":332.07,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.12178333103656767},{"word":"the","start":332.07,"end":332.23,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.11612362414598464},{"word":"reason","start":332.23,"end":332.55002,"confidence":1.0,"punctuated_word":"reason","sentiment":"neutral","sentiment_score":-0.0977155789732933},{"word":"why","start":332.55002,"end":332.79,"confidence":0.99609375,"punctuated_word":"why","sentiment":"neutral","sentiment_score":-0.18587887287139893},{"word":"it's","start":332.79,"end":332.95,"confidence":1.0,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":-0.2134704291820526},{"word":"not","start":332.95,"end":333.35,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.25926557183265686},{"word":"giving","start":333.35,"end":333.67,"confidence":0.8833008,"punctuated_word":"giving","sentiment":"neutral","sentiment_score":-0.22451044619083405},{"word":"me","start":333.67,"end":334.17,"confidence":0.99365234,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.1831203252077103},{"word":"mhmm","start":342.94,"end":343.19,"confidence":0.963501,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.003737208899110555},{"word":"okay","start":343.19,"end":343.69,"confidence":0.99609375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.009501127526164057},{"word":"alright","start":345.19,"end":345.69,"confidence":0.9975586,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.02515498548746109},{"word":"thank","start":367.83002,"end":368.07,"confidence":0.5864258,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5354242920875549},{"word":"you","start":368.07,"end":368.23,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.5473718047142029},{"word":"so","start":368.23,"end":368.39,"confidence":0.9980469,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4844444692134857},{"word":"much","start":368.39,"end":368.55002,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.5347773432731628},{"word":"for","start":368.55002,"end":368.79,"confidence":0.65283203,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.5318341851234436},{"word":"giving","start":368.79,"end":369.03,"confidence":0.7207031,"punctuated_word":"giving","sentiment":"positive","sentiment_score":0.49043354392051697},{"word":"me","start":369.03,"end":369.11002,"confidence":0.96435547,"punctuated_word":"me","sentiment":"positive","sentiment_score":0.5472429990768433},{"word":"one","start":369.11002,"end":369.35,"confidence":0.9951172,"punctuated_word":"one","sentiment":"positive","sentiment_score":0.6062732934951782},{"word":"second","start":369.35,"end":369.85,"confidence":0.99194336,"punctuated_word":"second.","sentiment":"positive","sentiment_score":0.6374208927154541},{"word":"hold","start":375.91498,"end":376.395,"confidence":0.515625,"punctuated_word":"Hold","sentiment":"neutral","sentiment_score":0.25272494554519653},{"word":"on","start":376.395,"end":376.895,"confidence":0.99853516,"punctuated_word":"on.","sentiment":"neutral","sentiment_score":0.11058268696069716},{"word":"now","start":397.16,"end":397.48,"confidence":0.640625,"punctuated_word":"Now","sentiment":"neutral","sentiment_score":0.06937134265899658},{"word":"could","start":397.48,"end":397.64,"confidence":0.90625,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.04254043847322464},{"word":"you","start":397.64,"end":397.96002,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04028233885765076},{"word":"verify","start":397.96002,"end":398.46002,"confidence":0.99902344,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.057593896985054016},{"word":"the","start":398.76,"end":399.24002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.02216612547636032},{"word":"complete","start":399.24002,"end":399.74002,"confidence":0.99902344,"punctuated_word":"complete","sentiment":"neutral","sentiment_score":0.03201230615377426},{"word":"name","start":399.80002,"end":400.04,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.027132384479045868},{"word":"that","start":400.04,"end":400.2,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03428897634148598},{"word":"is","start":400.2,"end":400.52002,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.04822319746017456},{"word":"associated","start":400.52002,"end":401.02002,"confidence":1.0,"punctuated_word":"associated","sentiment":"neutral","sentiment_score":0.10103672742843628},{"word":"on","start":401.08002,"end":401.24002,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.09273645281791688},{"word":"the","start":401.24002,"end":401.40002,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.091166153550148},{"word":"account","start":401.40002,"end":401.80002,"confidence":0.99902344,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.10131889581680298},{"word":"please","start":401.80002,"end":402.195,"confidence":0.9926758,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.08054602891206741},{"word":"thank","start":406.67502,"end":406.995,"confidence":0.9873047,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.41452109813690186},{"word":"you","start":406.995,"end":407.23502,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.47352415323257446},{"word":"so","start":407.23502,"end":407.475,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6094796657562256},{"word":"much","start":407.475,"end":407.975,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.4731321334838867},{"word":"thank","start":409.075,"end":409.39502,"confidence":0.99902344,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4635888636112213},{"word":"you","start":409.39502,"end":409.555,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3776976466178894},{"word":"so","start":409.555,"end":409.715,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4048672020435333},{"word":"much","start":409.715,"end":409.95502,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.38070082664489746},{"word":"how","start":409.95502,"end":410.11502,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.13385386765003204},{"word":"about","start":410.11502,"end":410.515,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.0925772562623024},{"word":"the","start":410.515,"end":411.015,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.093390092253685},{"word":"the","start":411.635,"end":411.95502,"confidence":0.68603516,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07617256045341492},{"word":"registered","start":411.95502,"end":412.45502,"confidence":0.9980469,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.12201525270938872},{"word":"date","start":412.995,"end":413.23502,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.09630144387483595},{"word":"of","start":413.23502,"end":413.475,"confidence":0.99316406,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.08379199355840683},{"word":"birth","start":413.475,"end":413.795,"confidence":1.0,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.10557259619235992},{"word":"on","start":413.795,"end":414.035,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.08567897975444794},{"word":"the","start":414.035,"end":414.11502,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.1363348364830017},{"word":"account","start":414.11502,"end":414.515,"confidence":0.9995117,"punctuated_word":"account,","sentiment":"neutral","sentiment_score":0.14353057742118835},{"word":"please","start":414.515,"end":414.93,"confidence":0.99902344,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.09506035596132278},{"word":"thank","start":418.13,"end":418.37,"confidence":0.984375,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.3171757757663727},{"word":"you","start":418.37,"end":418.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.31620344519615173},{"word":"so","start":418.53,"end":418.69,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.35061773657798767},{"word":"much","start":418.69,"end":418.93,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.3018069863319397},{"word":"how","start":418.93,"end":419.09,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.060988649725914},{"word":"about","start":419.09,"end":419.33,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.04311579465866089},{"word":"the","start":419.33,"end":419.57,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.003555886447429657},{"word":"identification","start":419.57,"end":420.07,"confidence":0.9980469,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":-0.0007019750773906708},{"word":"number","start":420.37,"end":420.87,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.007254940457642078},{"word":"thank","start":422.28998,"end":422.53,"confidence":0.9980469,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.11949486285448074},{"word":"you","start":422.53,"end":422.93,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.09425307810306548},{"word":"how","start":422.93,"end":423.16998,"confidence":1.0,"punctuated_word":"How","sentiment":"neutral","sentiment_score":0.030508700758218765},{"word":"about","start":423.16998,"end":423.41,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.03545437380671501},{"word":"the","start":423.41,"end":423.57,"confidence":0.9951172,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03186697140336037},{"word":"identification","start":423.57,"end":424.07,"confidence":1.0,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.03750862553715706},{"word":"number","start":424.21,"end":424.61,"confidence":1.0,"punctuated_word":"number,","sentiment":"neutral","sentiment_score":0.02870661579072475},{"word":"please","start":424.61,"end":425.11,"confidence":0.9995117,"punctuated_word":"please?","sentiment":"neutral","sentiment_score":0.02293810248374939},{"word":"it's","start":429.175,"end":429.675,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.015523641370236874},{"word":"any","start":429.815,"end":430.055,"confidence":0.6323242,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.0230412520468235},{"word":"of","start":430.055,"end":430.215,"confidence":0.98095703,"punctuated_word":"of","sentiment":"neutral","sentiment_score":0.02281411550939083},{"word":"your","start":430.215,"end":430.455,"confidence":0.8618164,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.014514897018671036},{"word":"identification","start":430.455,"end":430.955,"confidence":0.9819336,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.016825031489133835},{"word":"number","start":431.335,"end":431.655,"confidence":1.0,"punctuated_word":"number","sentiment":"neutral","sentiment_score":0.02291323058307171},{"word":"that","start":431.655,"end":431.975,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.029240449890494347},{"word":"is","start":431.975,"end":432.475,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.032377034425735474},{"word":"written","start":432.535,"end":433.035,"confidence":0.98291016,"punctuated_word":"written","sentiment":"neutral","sentiment_score":0.02832155115902424},{"word":"in","start":433.255,"end":433.415,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.023888731375336647},{"word":"your","start":433.415,"end":433.915,"confidence":0.9951172,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.02443034201860428},{"word":"id","start":434.535,"end":434.935,"confidence":0.9902344,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.01906760036945343},{"word":"that","start":434.935,"end":435.095,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.03894719481468201},{"word":"you","start":435.095,"end":435.335,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.04262079298496246},{"word":"presented","start":435.335,"end":435.835,"confidence":0.9902344,"punctuated_word":"presented","sentiment":"neutral","sentiment_score":0.0380440354347229},{"word":"when","start":435.975,"end":436.215,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0583823136985302},{"word":"you","start":436.215,"end":436.455,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.047712408006191254},{"word":"sign","start":436.455,"end":436.695,"confidence":0.68896484,"punctuated_word":"sign","sentiment":"neutral","sentiment_score":0.036487095057964325},{"word":"up","start":436.695,"end":437.01498,"confidence":0.99609375,"punctuated_word":"up.","sentiment":"neutral","sentiment_score":0.04282441735267639},{"word":"it","start":437.01498,"end":437.095,"confidence":0.99609375,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.04641424119472504},{"word":"could","start":437.095,"end":437.335,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.03390203416347504},{"word":"be","start":437.335,"end":437.495,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.031001709401607513},{"word":"your","start":437.495,"end":437.995,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.025005491450428963},{"word":"driver's","start":439.01498,"end":439.495,"confidence":0.9995117,"punctuated_word":"driver's","sentiment":"neutral","sentiment_score":0.019691679626703262},{"word":"license","start":439.495,"end":439.995,"confidence":1.0,"punctuated_word":"license","sentiment":"neutral","sentiment_score":0.012533808127045631},{"word":"or","start":440.535,"end":440.775,"confidence":0.98828125,"punctuated_word":"or","sentiment":"neutral","sentiment_score":0.01241045631468296},{"word":"your","start":440.775,"end":441.01498,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.015065111219882963},{"word":"passport","start":441.01498,"end":441.51498,"confidence":0.99902344,"punctuated_word":"passport","sentiment":"neutral","sentiment_score":0.009476762264966965},{"word":"number","start":441.57498,"end":442.07498,"confidence":0.9995117,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.018352508544921875},{"word":"we","start":442.695,"end":442.85498,"confidence":1.0,"punctuated_word":"We","sentiment":"neutral","sentiment_score":0.03001951426267624},{"word":"can","start":442.85498,"end":443.35498,"confidence":0.98291016,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.03231813758611679},{"word":"we","start":443.41498,"end":443.655,"confidence":0.7758789,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.030215583741664886},{"word":"could","start":443.655,"end":443.97,"confidence":0.9589844,"punctuated_word":"could","sentiment":"neutral","sentiment_score":0.03963489830493927},{"word":"try","start":444.29,"end":444.69,"confidence":1.0,"punctuated_word":"try","sentiment":"neutral","sentiment_score":0.025710977613925937},{"word":"those","start":444.69,"end":445.01,"confidence":0.99902344,"punctuated_word":"those","sentiment":"neutral","sentiment_score":0.024987153708934784},{"word":"id","start":445.01,"end":445.33,"confidence":0.9482422,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.009120743721723557},{"word":"that","start":445.33,"end":445.49,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.030311867594718933},{"word":"you","start":445.49,"end":445.73,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02346740290522575},{"word":"have","start":445.73,"end":446.23,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.016223058104515076},{"word":"to","start":446.85,"end":447.09,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.014070067554712296},{"word":"verify","start":447.09,"end":447.49,"confidence":1.0,"punctuated_word":"verify","sentiment":"neutral","sentiment_score":0.0053133852779865265},{"word":"this","start":447.49,"end":447.73,"confidence":0.9428711,"punctuated_word":"this","sentiment":"neutral","sentiment_score":0.01706860214471817},{"word":"identification","start":447.73,"end":448.23,"confidence":0.9941406,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.0002215690910816193},{"word":"number","start":448.61002,"end":449.11002,"confidence":0.9951172,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.022128336131572723},{"word":"no","start":452.13,"end":452.37,"confidence":0.91503906,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.10983718931674956},{"word":"worries","start":452.37,"end":452.69,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.13762740790843964},{"word":"please","start":452.69,"end":452.93,"confidence":0.9970703,"punctuated_word":"Please","sentiment":"neutral","sentiment_score":0.1536405086517334},{"word":"take","start":452.93,"end":453.17,"confidence":0.9921875,"punctuated_word":"take","sentiment":"neutral","sentiment_score":0.1458292454481125},{"word":"your","start":453.17,"end":453.33,"confidence":0.984375,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.12296231091022491},{"word":"time","start":453.33,"end":453.83,"confidence":0.9885254,"punctuated_word":"time.","sentiment":"neutral","sentiment_score":0.1580164134502411},{"word":"while","start":461.585,"end":461.905,"confidence":0.8203125,"punctuated_word":"While","sentiment":"neutral","sentiment_score":0.13862165808677673},{"word":"you're","start":461.905,"end":462.22498,"confidence":0.77563477,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":0.1222175881266594},{"word":"looking","start":462.22498,"end":462.625,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":0.09857875108718872},{"word":"into","start":462.625,"end":462.94498,"confidence":0.9980469,"punctuated_word":"into","sentiment":"neutral","sentiment_score":0.08435964584350586},{"word":"that","start":462.94498,"end":463.44498,"confidence":0.98950195,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":0.09617984294891356},{"word":"you","start":463.905,"end":464.145,"confidence":0.6928711,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10584507882595062},{"word":"already","start":464.145,"end":464.54498,"confidence":0.99902344,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.1600324809551239},{"word":"visited","start":464.54498,"end":465.04498,"confidence":1.0,"punctuated_word":"visited","sentiment":"neutral","sentiment_score":0.10611123591661452},{"word":"your","start":465.10498,"end":465.34497,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.10656513273715972},{"word":"new","start":465.34497,"end":465.50497,"confidence":1.0,"punctuated_word":"new","sentiment":"neutral","sentiment_score":0.14135724306106567},{"word":"location","start":465.50497,"end":466.00497,"confidence":1.0,"punctuated_word":"location","sentiment":"neutral","sentiment_score":0.10256347060203552},{"word":"and","start":466.06497,"end":466.38498,"confidence":0.9941406,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.1295888125896454},{"word":"confirmed","start":466.38498,"end":466.88498,"confidence":0.99609375,"punctuated_word":"confirmed","sentiment":"neutral","sentiment_score":0.12370070815086363},{"word":"that","start":467.26498,"end":467.585,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.131779283285141},{"word":"the","start":467.585,"end":467.82498,"confidence":0.9550781,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.12521633505821228},{"word":"internet","start":467.82498,"end":468.22498,"confidence":0.9633789,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":0.11946013569831848},{"word":"is","start":468.22498,"end":468.465,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.11289461702108385},{"word":"already","start":468.465,"end":468.865,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.15225620567798617},{"word":"up","start":468.865,"end":469.10498,"confidence":1.0,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.12638817727565765},{"word":"and","start":469.10498,"end":469.26498,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.07797066867351532},{"word":"running","start":469.26498,"end":469.76498,"confidence":0.923584,"punctuated_word":"running?","sentiment":"neutral","sentiment_score":0.0933510884642601},{"word":"yes","start":510.16,"end":510.48,"confidence":0.99365234,"punctuated_word":"Yes,","sentiment":"neutral","sentiment_score":0.025942567735910416},{"word":"please","start":510.48,"end":510.855,"confidence":0.9758301,"punctuated_word":"please.","sentiment":"neutral","sentiment_score":0.03213110193610191},{"word":"yeah","start":521.335,"end":521.575,"confidence":0.9926758,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.006361141800880432},{"word":"i","start":521.575,"end":521.815,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.009762369096279144},{"word":"really","start":521.815,"end":522.315,"confidence":0.9550781,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.007940500974655151},{"word":"understand","start":522.375,"end":522.875,"confidence":0.99658203,"punctuated_word":"understand.","sentiment":"neutral","sentiment_score":-0.02566245384514332},{"word":"however","start":523.015,"end":523.515,"confidence":0.9941406,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.04193028062582016},{"word":"for","start":523.735,"end":523.97504,"confidence":0.6152344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.08275189250707626},{"word":"security","start":523.97504,"end":524.47504,"confidence":0.9633789,"punctuated_word":"security","sentiment":"neutral","sentiment_score":-0.06627078354358673},{"word":"purposes","start":524.53503,"end":524.935,"confidence":0.845459,"punctuated_word":"purposes,","sentiment":"neutral","sentiment_score":-0.058996424078941345},{"word":"since","start":524.935,"end":525.335,"confidence":0.9536133,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.06373350322246552},{"word":"we're","start":525.335,"end":525.575,"confidence":0.923584,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.038993120193481445},{"word":"making","start":525.575,"end":525.895,"confidence":0.9980469,"punctuated_word":"making","sentiment":"neutral","sentiment_score":-0.02976500801742077},{"word":"changes","start":525.895,"end":526.375,"confidence":1.0,"punctuated_word":"changes","sentiment":"neutral","sentiment_score":-0.008559701964259148},{"word":"on","start":526.375,"end":526.53503,"confidence":1.0,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.005636792629957199},{"word":"the","start":526.53503,"end":526.77,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.014926008880138395},{"word":"account","start":534.29004,"end":534.79004,"confidence":0.99902344,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.009229348972439766},{"word":"and","start":535.81,"end":536.05005,"confidence":0.984375,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.013840604573488235},{"word":"your","start":536.05005,"end":536.21,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.012494074180722237},{"word":"name","start":536.21,"end":536.45,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.002018161118030548},{"word":"is","start":536.45,"end":536.77,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01309572346508503},{"word":"farza","start":536.77,"end":537.27,"confidence":0.8876953,"punctuated_word":"Farza.","sentiment":"neutral","sentiment_score":0.006206359248608351},{"word":"correct","start":537.33,"end":537.83,"confidence":0.9995117,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":0.0071216849610209465},{"word":"rafin","start":541.335,"end":541.835,"confidence":0.6769206,"punctuated_word":"Rafin.","sentiment":"neutral","sentiment_score":-0.00193312531337142},{"word":"mhmm","start":545.495,"end":545.995,"confidence":0.98254395,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.02915703132748604},{"word":"it's","start":546.775,"end":547.255,"confidence":0.9951172,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04916434735059738},{"word":"rafin","start":547.255,"end":547.755,"confidence":0.99869794,"punctuated_word":"Rafin.","sentiment":"neutral","sentiment_score":0.05354510247707367},{"word":"thank","start":552.455,"end":552.695,"confidence":0.96435547,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.362614393234253},{"word":"you","start":552.695,"end":552.935,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3825295865535736},{"word":"so","start":552.935,"end":553.09503,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.35823699831962585},{"word":"much","start":553.09503,"end":553.335,"confidence":1.0,"punctuated_word":"much","sentiment":"positive","sentiment_score":0.43635430932044983},{"word":"for","start":553.335,"end":553.575,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.4224187433719635},{"word":"verifying","start":553.575,"end":554.075,"confidence":1.0,"punctuated_word":"verifying","sentiment":"positive","sentiment_score":0.4032488465309143},{"word":"that","start":554.135,"end":554.635,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"positive","sentiment_score":0.4304093718528747},{"word":"already","start":554.88995,"end":555.20996,"confidence":0.8330078,"punctuated_word":"Already","sentiment":"neutral","sentiment_score":0.3126033842563629},{"word":"have","start":555.20996,"end":555.29,"confidence":0.9951172,"punctuated_word":"have","sentiment":"positive","sentiment_score":0.3709217309951782},{"word":"your","start":555.29,"end":555.52997,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.2710784673690796},{"word":"account","start":555.52997,"end":555.93,"confidence":1.0,"punctuated_word":"account","sentiment":"neutral","sentiment_score":0.2453984022140503},{"word":"pulled","start":555.93,"end":556.17,"confidence":1.0,"punctuated_word":"pulled","sentiment":"positive","sentiment_score":0.36875081062316895},{"word":"up","start":556.17,"end":556.67,"confidence":0.91430664,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.2942867875099182},{"word":"the","start":557.13,"end":557.37,"confidence":0.9790039,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.2937546670436859},{"word":"registered","start":557.37,"end":557.87,"confidence":0.99902344,"punctuated_word":"registered","sentiment":"neutral","sentiment_score":0.23030781745910645},{"word":"birth","start":558.01,"end":558.32996,"confidence":0.96972656,"punctuated_word":"birth","sentiment":"neutral","sentiment_score":0.2329622209072113},{"word":"date","start":558.32996,"end":558.57,"confidence":0.87597656,"punctuated_word":"date","sentiment":"positive","sentiment_score":0.33700504899024963},{"word":"and","start":558.57,"end":558.81,"confidence":0.8154297,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.3293800354003906},{"word":"the","start":558.81,"end":558.97,"confidence":0.84277344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.31603360176086426},{"word":"identification","start":558.97,"end":559.47,"confidence":0.9980469,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.2558964192867279},{"word":"number","start":559.85,"end":560.35,"confidence":0.73950195,"punctuated_word":"number.","sentiment":"neutral","sentiment_score":0.2787850797176361},{"word":"and","start":560.88995,"end":561.38995,"confidence":0.9980469,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.23040996491909027},{"word":"confirming","start":562.64996,"end":563.14996,"confidence":0.6489258,"punctuated_word":"confirming","sentiment":"neutral","sentiment_score":0.2192414402961731},{"word":"that","start":563.37,"end":563.76996,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.2168385237455368},{"word":"your","start":563.76996,"end":564.25,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.19726970791816711},{"word":"contract","start":564.25,"end":564.75,"confidence":0.99902344,"punctuated_word":"contract","sentiment":"neutral","sentiment_score":0.21213921904563904},{"word":"also","start":565.44995,"end":565.93,"confidence":0.8935547,"punctuated_word":"also","sentiment":"neutral","sentiment_score":0.19051554799079895},{"word":"ended","start":565.93,"end":566.43,"confidence":0.85302734,"punctuated_word":"ended,","sentiment":"neutral","sentiment_score":0.15788045525550842},{"word":"so","start":566.935,"end":567.09503,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.17632025480270386},{"word":"there's","start":567.09503,"end":567.255,"confidence":0.98706055,"punctuated_word":"there's","sentiment":"neutral","sentiment_score":0.18100343644618988},{"word":"no","start":567.255,"end":567.73505,"confidence":1.0,"punctuated_word":"no","sentiment":"neutral","sentiment_score":0.1507795751094818},{"word":"additional","start":567.73505,"end":568.23505,"confidence":1.0,"punctuated_word":"additional","sentiment":"neutral","sentiment_score":0.07458943873643875},{"word":"charges","start":568.935,"end":569.435,"confidence":0.9760742,"punctuated_word":"charges","sentiment":"neutral","sentiment_score":0.04304362088441849},{"word":"for","start":569.73505,"end":570.05505,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.1956554651260376},{"word":"early","start":570.05505,"end":570.375,"confidence":0.6948242,"punctuated_word":"early","sentiment":"neutral","sentiment_score":0.12214786559343338},{"word":"termination","start":570.375,"end":570.875,"confidence":0.9892578,"punctuated_word":"termination.","sentiment":"neutral","sentiment_score":0.15880298614501953},{"word":"it","start":571.335,"end":571.575,"confidence":0.9707031,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.2516089379787445},{"word":"was","start":571.575,"end":571.815,"confidence":0.99902344,"punctuated_word":"was","sentiment":"neutral","sentiment_score":0.29279160499572754},{"word":"already","start":571.815,"end":572.215,"confidence":1.0,"punctuated_word":"already","sentiment":"positive","sentiment_score":0.3769489526748657},{"word":"completed","start":572.215,"end":572.715,"confidence":0.9995117,"punctuated_word":"completed.","sentiment":"neutral","sentiment_score":0.25451770424842834},{"word":"let","start":574.775,"end":575.17505,"confidence":0.83447266,"punctuated_word":"Let","sentiment":"neutral","sentiment_score":0.04546656832098961},{"word":"us","start":575.17505,"end":575.41504,"confidence":0.9707031,"punctuated_word":"us","sentiment":"neutral","sentiment_score":0.03942577913403511},{"word":"see","start":575.41504,"end":575.73505,"confidence":1.0,"punctuated_word":"see","sentiment":"neutral","sentiment_score":0.04673760384321213},{"word":"further","start":575.73505,"end":576.23505,"confidence":0.9980469,"punctuated_word":"further.","sentiment":"neutral","sentiment_score":0.059416040778160095},{"word":"okay","start":585.69,"end":586.17004,"confidence":0.7871094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.07621461898088455},{"word":"we're","start":586.17004,"end":586.57,"confidence":0.9941406,"punctuated_word":"We're","sentiment":"negative","sentiment_score":-0.3700205981731415},{"word":"really","start":586.57,"end":587.05005,"confidence":0.99902344,"punctuated_word":"really","sentiment":"negative","sentiment_score":-0.5232370495796204},{"word":"sad","start":587.05005,"end":587.45,"confidence":0.86865234,"punctuated_word":"sad","sentiment":"negative","sentiment_score":-0.40456733107566833},{"word":"to","start":587.45,"end":587.69,"confidence":1.0,"punctuated_word":"to","sentiment":"negative","sentiment_score":-0.43176791071891785},{"word":"see","start":587.69,"end":588.01,"confidence":0.99902344,"punctuated_word":"see","sentiment":"negative","sentiment_score":-0.464403361082077},{"word":"you","start":588.01,"end":588.25,"confidence":1.0,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.4507180154323578},{"word":"go","start":588.25,"end":588.75,"confidence":0.88793945,"punctuated_word":"go.","sentiment":"negative","sentiment_score":-0.5030649900436401},{"word":"if","start":589.61005,"end":589.85004,"confidence":0.76416016,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.27890801429748535},{"word":"i","start":589.85004,"end":590.01,"confidence":0.99316406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.1371368020772934},{"word":"may","start":590.01,"end":590.17004,"confidence":0.99902344,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.08584240078926086},{"word":"ask","start":590.17004,"end":590.41003,"confidence":0.99121094,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.07661987841129303},{"word":"the","start":590.41003,"end":590.65,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.09280335903167725},{"word":"address","start":590.65,"end":591.15,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.13156624138355255},{"word":"i","start":591.69,"end":591.77,"confidence":0.85058594,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06814956665039062},{"word":"mean","start":591.77,"end":592.01,"confidence":0.97998047,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.05646127462387085},{"word":"you","start":592.01,"end":592.09,"confidence":0.7871094,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08484400063753128},{"word":"your","start":592.17004,"end":592.41003,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.06791236996650696},{"word":"new","start":592.41003,"end":592.57,"confidence":0.9980469,"punctuated_word":"new","sentiment":"neutral","sentiment_score":-0.09636703878641129},{"word":"address","start":592.57,"end":592.89,"confidence":0.8588867,"punctuated_word":"address,","sentiment":"neutral","sentiment_score":-0.127517431974411},{"word":"maybe","start":592.89,"end":593.21,"confidence":0.99121094,"punctuated_word":"maybe","sentiment":"neutral","sentiment_score":-0.04205825552344322},{"word":"we","start":593.21,"end":593.29004,"confidence":0.8642578,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.06640397012233734},{"word":"could","start":593.29004,"end":593.53,"confidence":0.99902344,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.08627721667289734},{"word":"also","start":593.53,"end":594.03,"confidence":0.9980469,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.030759166926145554},{"word":"we","start":594.41003,"end":594.57,"confidence":0.9970703,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.026510071009397507},{"word":"can","start":594.57,"end":595.035,"confidence":0.9980469,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.05895280838012695},{"word":"we","start":595.27496,"end":595.51495,"confidence":0.99609375,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.03975088149309158},{"word":"also","start":595.51495,"end":595.995,"confidence":0.9970703,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.05186477676033974},{"word":"service","start":595.995,"end":596.475,"confidence":0.9951172,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.06333860754966736},{"word":"that","start":596.475,"end":596.975,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.14465689659118652},{"word":"address","start":597.595,"end":598.095,"confidence":0.75512695,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":-0.13509494066238403},{"word":"just","start":598.63495,"end":599.13495,"confidence":0.9892578,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":-0.076331228017807},{"word":"a","start":599.19495,"end":599.69495,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.11988458782434464},{"word":"oh","start":602.95496,"end":603.115,"confidence":0.9897461,"punctuated_word":"oh,","sentiment":"neutral","sentiment_score":0.12761831283569336},{"word":"sure","start":603.115,"end":603.51495,"confidence":0.9995117,"punctuated_word":"sure.","sentiment":"neutral","sentiment_score":0.15211039781570437},{"word":"well","start":603.51495,"end":603.675,"confidence":0.9716797,"punctuated_word":"Well","sentiment":"neutral","sentiment_score":0.17651794850826263},{"word":"well","start":603.675,"end":604.07495,"confidence":0.7661133,"punctuated_word":"well,","sentiment":"neutral","sentiment_score":0.22757411003112793},{"word":"if","start":604.07495,"end":604.555,"confidence":0.9980469,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.24473077058792111},{"word":"not","start":604.555,"end":605.035,"confidence":0.96484375,"punctuated_word":"not,","sentiment":"neutral","sentiment_score":0.21074038743972776},{"word":"that's","start":605.035,"end":605.27496,"confidence":0.9675293,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":0.25691431760787964},{"word":"good","start":605.27496,"end":605.51495,"confidence":0.99658203,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.0393802672624588},{"word":"we're","start":605.51495,"end":605.75494,"confidence":1.0,"punctuated_word":"We're","sentiment":"neutral","sentiment_score":-0.011635160073637962},{"word":"just","start":605.75494,"end":605.995,"confidence":1.0,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.011875582858920096},{"word":"looking","start":605.995,"end":606.315,"confidence":1.0,"punctuated_word":"looking","sentiment":"neutral","sentiment_score":-0.010599970817565918},{"word":"for","start":606.315,"end":606.71497,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.011288841255009174},{"word":"some","start":606.71497,"end":606.875,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.013666974380612372},{"word":"addresses","start":606.875,"end":607.375,"confidence":0.99902344,"punctuated_word":"addresses","sentiment":"neutral","sentiment_score":-0.011756790801882744},{"word":"that","start":607.435,"end":607.935,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.013236414641141891},{"word":"currently","start":608.55,"end":608.95,"confidence":0.99902344,"punctuated_word":"currently","sentiment":"neutral","sentiment_score":-0.026622941717505455},{"word":"we","start":608.95,"end":609.19,"confidence":0.91503906,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.1043442115187645},{"word":"don't","start":609.19,"end":609.69,"confidence":1.0,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.05280039831995964},{"word":"service","start":609.75,"end":610.25,"confidence":0.9707031,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.07823419570922852},{"word":"yet","start":610.31,"end":610.55,"confidence":0.953125,"punctuated_word":"yet.","sentiment":"neutral","sentiment_score":-0.050113510340452194},{"word":"but","start":610.55,"end":610.87,"confidence":0.99121094,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.01895293965935707},{"word":"if","start":610.87,"end":611.11,"confidence":0.9863281,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.01123010739684105},{"word":"cable","start":622.675,"end":623.155,"confidence":0.93847656,"punctuated_word":"Cable","sentiment":"neutral","sentiment_score":-0.013255052268505096},{"word":"3","start":623.155,"end":623.655,"confidence":0.6455078,"punctuated_word":"3?","sentiment":"neutral","sentiment_score":-0.011371247470378876},{"word":"mhmm","start":630.03503,"end":630.53503,"confidence":0.99731445,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.0003059247974306345},{"word":"mhmm","start":633.635,"end":633.795,"confidence":0.9050293,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.026238923892378807},{"word":"thank","start":633.795,"end":634.195,"confidence":0.99609375,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.4606660008430481},{"word":"you","start":634.195,"end":634.515,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4763791561126709},{"word":"so","start":634.515,"end":634.835,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.45368266105651855},{"word":"much","start":634.835,"end":635.335,"confidence":0.9995117,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.5234014391899109},{"word":"and","start":636.45,"end":636.95,"confidence":0.99902344,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.14498233795166016},{"word":"if","start":637.25,"end":637.49005,"confidence":0.69091797,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.09385231137275696},{"word":"i","start":637.49005,"end":637.65,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03277433663606644},{"word":"may","start":637.65,"end":637.81,"confidence":1.0,"punctuated_word":"may","sentiment":"neutral","sentiment_score":0.02776649221777916},{"word":"ask","start":637.81,"end":638.13,"confidence":0.92993164,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":0.0027989447116851807},{"word":"when","start":638.13,"end":638.37,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.007978972047567368},{"word":"do","start":638.37,"end":638.45,"confidence":0.9970703,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.013993274420499802},{"word":"you","start":638.45,"end":638.69,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.001340571790933609},{"word":"plan","start":638.69,"end":638.85004,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.007262423634529114},{"word":"to","start":638.85004,"end":639.09,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.00972576066851616},{"word":"disconnect","start":639.09,"end":639.59,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":0.0025346875190734863},{"word":"the","start":639.65,"end":639.89,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01854286342859268},{"word":"service","start":639.89,"end":640.39,"confidence":0.99853516,"punctuated_word":"service?","sentiment":"neutral","sentiment_score":0.004671258851885796},{"word":"i'm","start":643.81,"end":644.05005,"confidence":0.8083496,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04822799190878868},{"word":"sorry","start":644.05005,"end":644.45,"confidence":0.984375,"punctuated_word":"sorry.","sentiment":"neutral","sentiment_score":-0.07721161842346191},{"word":"the","start":644.45,"end":644.53,"confidence":0.5854492,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.06762233376502991},{"word":"i'm","start":644.61005,"end":645.11005,"confidence":0.7644043,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06350227445363998},{"word":"i","start":646.21,"end":646.37,"confidence":0.9921875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04021923989057541},{"word":"will","start":646.37,"end":646.61005,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.033816102892160416},{"word":"need","start":646.61005,"end":646.85004,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.03289072960615158},{"word":"a","start":646.85004,"end":647.01,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.020142095163464543},{"word":"specific","start":647.01,"end":647.51,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":-0.01709112897515297},{"word":"date","start":647.73004,"end":648.225,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.014490321278572084},{"word":"for","start":649.02496,"end":649.185,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.002931598573923111},{"word":"this","start":649.185,"end":649.58496,"confidence":0.85424805,"punctuated_word":"this,","sentiment":"neutral","sentiment_score":0.008543651551008224},{"word":"rafid","start":649.58496,"end":650.08496,"confidence":0.79589844,"punctuated_word":"Rafid.","sentiment":"neutral","sentiment_score":0.002363113686442375},{"word":"do","start":653.185,"end":653.425,"confidence":0.8359375,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":-0.00401635468006134},{"word":"you","start":653.425,"end":653.505,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.0033894293010234833},{"word":"have","start":653.505,"end":653.745,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.0013251286000013351},{"word":"a","start":653.745,"end":653.82495,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.0014846529811620712},{"word":"specific","start":653.82495,"end":654.32495,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.0038474686443805695},{"word":"date","start":654.38495,"end":654.88495,"confidence":0.9758301,"punctuated_word":"date?","sentiment":"neutral","sentiment_score":-0.000978614203631878},{"word":"do","start":655.345,"end":655.505,"confidence":0.9707031,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.000022843480110168457},{"word":"you","start":655.505,"end":655.665,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.0023890919983386993},{"word":"have","start":655.665,"end":655.90497,"confidence":1.0,"punctuated_word":"have","sentiment":"neutral","sentiment_score":0.006063403561711311},{"word":"a","start":655.90497,"end":656.065,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.007344633340835571},{"word":"specific","start":656.065,"end":656.545,"confidence":1.0,"punctuated_word":"specific","sentiment":"neutral","sentiment_score":0.01473216526210308},{"word":"is","start":657.425,"end":657.58496,"confidence":0.9970703,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.01126386784017086},{"word":"it","start":657.58496,"end":657.82495,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.008408769965171814},{"word":"today","start":657.82495,"end":658.32495,"confidence":1.0,"punctuated_word":"today?","sentiment":"neutral","sentiment_score":0.00514525081962347},{"word":"for","start":661.7,"end":661.86,"confidence":0.94140625,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.006439974531531334},{"word":"this","start":661.86,"end":662.10004,"confidence":1.0,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.0004214514046907425},{"word":"one","start":662.10004,"end":662.60004,"confidence":0.9975586,"punctuated_word":"one,","sentiment":"neutral","sentiment_score":-0.008913892321288586},{"word":"we","start":662.66003,"end":662.9,"confidence":0.9707031,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.007053148001432419},{"word":"actually","start":662.9,"end":663.4,"confidence":0.9472656,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.006412189453840256},{"word":"follows","start":663.46,"end":663.94,"confidence":0.85595703,"punctuated_word":"follows","sentiment":"neutral","sentiment_score":-0.003268308937549591},{"word":"the","start":663.94,"end":664.10004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.005345035344362259},{"word":"thirty","start":664.10004,"end":664.42004,"confidence":0.99902344,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.008474588394165039},{"word":"day","start":664.42004,"end":664.66003,"confidence":1.0,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.01028549298644066},{"word":"notification","start":664.66003,"end":665.16003,"confidence":1.0,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.00423412024974823},{"word":"period","start":665.54004,"end":666.04004,"confidence":0.9921875,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.005351770669221878},{"word":"so","start":666.42004,"end":666.82,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0019515417516231537},{"word":"since","start":666.82,"end":667.22003,"confidence":0.9980469,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.007153235375881195},{"word":"the","start":667.22003,"end":667.72003,"confidence":0.9902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007571768015623093},{"word":"you","start":668.66003,"end":668.9,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.003905940800905228},{"word":"made","start":668.9,"end":669.06,"confidence":0.99609375,"punctuated_word":"made","sentiment":"neutral","sentiment_score":-0.006839495152235031},{"word":"a","start":669.06,"end":669.14,"confidence":0.7919922,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007968394085764885},{"word":"call","start":669.14,"end":669.38,"confidence":1.0,"punctuated_word":"call","sentiment":"neutral","sentiment_score":-0.02012759260833263},{"word":"today","start":669.38,"end":669.7,"confidence":1.0,"punctuated_word":"today","sentiment":"neutral","sentiment_score":-0.013557426631450651},{"word":"and","start":669.7,"end":669.94,"confidence":0.8496094,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.019484449177980423},{"word":"the","start":669.94,"end":670.10004,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.029256779700517654},{"word":"disconnection","start":670.10004,"end":670.60004,"confidence":0.9995117,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.043745528906583786},{"word":"request","start":670.74,"end":671.22003,"confidence":1.0,"punctuated_word":"request","sentiment":"neutral","sentiment_score":-0.03955620527267456},{"word":"is","start":671.22003,"end":671.38,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.02938847616314888},{"word":"today","start":671.38,"end":671.7,"confidence":0.98706055,"punctuated_word":"today,","sentiment":"neutral","sentiment_score":-0.039419833570718765},{"word":"we","start":671.7,"end":672.2,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.05849485099315643},{"word":"will","start":672.5,"end":672.82,"confidence":0.98095703,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0491175577044487},{"word":"have","start":672.82,"end":673.22003,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.04284679889678955},{"word":"to","start":673.22003,"end":673.54004,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.04590388387441635},{"word":"disconnect","start":673.54004,"end":674.02,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.0619201585650444},{"word":"the","start":674.02,"end":674.18,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.06502513587474823},{"word":"service","start":674.18,"end":674.68,"confidence":0.99902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0523393452167511},{"word":"on","start":674.74,"end":675.14,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.022187797352671623},{"word":"october","start":675.14,"end":675.8275,"confidence":0.9970703,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.019236937165260315},{"word":"25","start":675.8275,"end":676.515,"confidence":0.9970703,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.025173448026180267},{"word":"is","start":678.275,"end":678.435,"confidence":0.5161133,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.0058814240619540215},{"word":"that","start":678.435,"end":678.755,"confidence":0.96533203,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.0041756462305784225},{"word":"the","start":678.755,"end":678.91504,"confidence":0.95410156,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.025031045079231266},{"word":"earliest","start":678.91504,"end":679.41504,"confidence":0.8261719,"punctuated_word":"earliest?","sentiment":"neutral","sentiment_score":-0.015786055475473404},{"word":"that's","start":681.635,"end":682.03503,"confidence":0.91186523,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.018086152151226997},{"word":"actually","start":682.03503,"end":682.53503,"confidence":0.9838867,"punctuated_word":"actually","sentiment":"neutral","sentiment_score":0.029476556926965714},{"word":"the","start":682.59503,"end":682.755,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0004270747303962707},{"word":"earliest","start":682.755,"end":683.255,"confidence":0.95947266,"punctuated_word":"earliest.","sentiment":"neutral","sentiment_score":0.01523654442280531},{"word":"if","start":684.195,"end":684.515,"confidence":0.8105469,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.04765315353870392},{"word":"you","start":684.515,"end":684.835,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.10789486020803452},{"word":"yeah","start":685.875,"end":686.375,"confidence":0.99316406,"punctuated_word":"yeah.","sentiment":"neutral","sentiment_score":0.017238546162843704},{"word":"if","start":687.715,"end":687.875,"confidence":0.9892578,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.01522393710911274},{"word":"any","start":687.875,"end":688.03503,"confidence":0.40625,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.021073468029499057},{"word":"of","start":688.03503,"end":688.195,"confidence":0.23596191,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.02886522002518177},{"word":"us","start":688.195,"end":688.35504,"confidence":0.7597656,"punctuated_word":"us,","sentiment":"neutral","sentiment_score":-0.030857127159833908},{"word":"when","start":688.35504,"end":688.675,"confidence":1.0,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.03137835115194321},{"word":"do","start":688.675,"end":688.835,"confidence":0.99316406,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.04475855454802513},{"word":"you","start":688.835,"end":688.995,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.03586490452289581},{"word":"plan","start":688.995,"end":689.235,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.03471542149782181},{"word":"to","start":689.235,"end":689.47504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.03297591954469681},{"word":"relocate","start":689.47504,"end":689.97504,"confidence":0.9980469,"punctuated_word":"relocate?","sentiment":"neutral","sentiment_score":-0.0332387275993824},{"word":"sorry","start":693.89,"end":694.39,"confidence":0.9614258,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.05866287648677826},{"word":"oh","start":695.17,"end":695.41,"confidence":0.9758301,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.053116556257009506},{"word":"you","start":695.41,"end":695.57,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05586474761366844},{"word":"are","start":695.57,"end":695.81,"confidence":0.44482422,"punctuated_word":"are","sentiment":"neutral","sentiment_score":-0.05726257711648941},{"word":"already","start":695.81,"end":696.21,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.04925195872783661},{"word":"relocated","start":696.21,"end":696.71,"confidence":0.9916992,"punctuated_word":"relocated?","sentiment":"neutral","sentiment_score":-0.04031641036272049},{"word":"so","start":699.73,"end":700.05,"confidence":0.96435547,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.02315363846719265},{"word":"who's","start":700.05,"end":700.21,"confidence":0.9038086,"punctuated_word":"who's","sentiment":"neutral","sentiment_score":-0.023891322314739227},{"word":"using","start":700.21,"end":700.52997,"confidence":0.9951172,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.016934119164943695},{"word":"now","start":700.52997,"end":700.69,"confidence":0.82470703,"punctuated_word":"now","sentiment":"neutral","sentiment_score":-0.014749675989151},{"word":"your","start":700.69,"end":700.93,"confidence":0.9921875,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.02612333558499813},{"word":"internet","start":700.93,"end":701.41,"confidence":0.96533203,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.04568439722061157},{"word":"right","start":701.41,"end":701.64996,"confidence":0.99902344,"punctuated_word":"right","sentiment":"neutral","sentiment_score":-0.017385780811309814},{"word":"now","start":701.64996,"end":702.14996,"confidence":0.99902344,"punctuated_word":"now?","sentiment":"neutral","sentiment_score":-0.021527333185076714},{"word":"oh","start":706.705,"end":706.945,"confidence":0.95166016,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.053704883903265},{"word":"so","start":706.945,"end":707.105,"confidence":0.9291992,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.06317853927612305},{"word":"you're","start":707.105,"end":707.605,"confidence":0.95654297,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.06241428107023239},{"word":"all","start":708.305,"end":708.805,"confidence":0.9472656,"punctuated_word":"all","sentiment":"neutral","sentiment_score":-0.08171829581260681},{"word":"just","start":709.505,"end":710.005,"confidence":0.99609375,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.12289389967918396},{"word":"okay","start":711.905,"end":712.22504,"confidence":0.9506836,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":-0.026292193681001663},{"word":"so","start":712.22504,"end":712.385,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.044513944536447525},{"word":"you've","start":712.385,"end":712.705,"confidence":0.97094727,"punctuated_word":"you've","sentiment":"neutral","sentiment_score":-0.03874648362398147},{"word":"already","start":712.705,"end":713.105,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.009115371853113174},{"word":"relocated","start":713.105,"end":713.605,"confidence":0.75146484,"punctuated_word":"relocated.","sentiment":"neutral","sentiment_score":-0.02810280025005341},{"word":"internet","start":714.465,"end":714.945,"confidence":0.9980469,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.03522908687591553},{"word":"has","start":714.945,"end":715.185,"confidence":0.99902344,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.007444266229867935},{"word":"been","start":715.185,"end":715.425,"confidence":1.0,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.0051503293216228485},{"word":"active","start":715.425,"end":715.825,"confidence":0.99902344,"punctuated_word":"active","sentiment":"neutral","sentiment_score":-0.009950123727321625},{"word":"already","start":715.825,"end":716.325,"confidence":0.95874023,"punctuated_word":"already.","sentiment":"neutral","sentiment_score":-0.006853552535176277},{"word":"okay","start":717.72003,"end":718.22003,"confidence":0.984375,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.003901515156030655},{"word":"if","start":720.84,"end":721.16003,"confidence":0.82128906,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.013781722635030746},{"word":"i","start":721.16003,"end":721.24,"confidence":0.81152344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01399444043636322},{"word":"may","start":721.24,"end":721.4,"confidence":0.9707031,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.007776021957397461},{"word":"ask","start":721.4,"end":721.64,"confidence":0.98535156,"punctuated_word":"ask","sentiment":"neutral","sentiment_score":-0.008716847747564316},{"word":"when","start":721.64,"end":721.8,"confidence":0.9243164,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.024726513773202896},{"word":"i","start":722.28,"end":722.44,"confidence":0.97998047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.030496995896101},{"word":"mean","start":722.44,"end":722.94,"confidence":0.8779297,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.03413701057434082},{"word":"you","start":723.16003,"end":723.4,"confidence":0.56396484,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04632781818509102},{"word":"will","start":723.8,"end":724.04004,"confidence":0.97802734,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.04221438616514206},{"word":"you","start":724.04004,"end":724.12,"confidence":0.94384766,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.04021637886762619},{"word":"also","start":724.12,"end":724.52,"confidence":0.99902344,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.03644954413175583},{"word":"relocate","start":724.52,"end":725.0,"confidence":0.9790039,"punctuated_word":"relocate","sentiment":"neutral","sentiment_score":-0.04732769355177879},{"word":"it","start":725.0,"end":725.32,"confidence":0.9589844,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.03134952485561371},{"word":"completely","start":725.32,"end":725.82,"confidence":0.9980469,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.023692309856414795},{"word":"as","start":726.44,"end":726.60004,"confidence":0.97314453,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.029278799891471863},{"word":"early","start":726.60004,"end":726.92,"confidence":0.9980469,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.04343350976705551},{"word":"as","start":726.92,"end":727.08,"confidence":0.9970703,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.03601663559675217},{"word":"possible","start":727.08,"end":727.58,"confidence":0.9975586,"punctuated_word":"possible?","sentiment":"neutral","sentiment_score":-0.05112259089946747},{"word":"i","start":731.16504,"end":731.245,"confidence":0.79248047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.057565171271562576},{"word":"mean","start":731.245,"end":731.485,"confidence":0.99072266,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.059418972581624985},{"word":"if","start":731.485,"end":731.72504,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.05089899152517319},{"word":"i","start":731.72504,"end":731.885,"confidence":0.7529297,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04925160109996796},{"word":"may","start":731.885,"end":732.045,"confidence":0.9707031,"punctuated_word":"may","sentiment":"neutral","sentiment_score":-0.0388815701007843},{"word":"ask","start":732.045,"end":732.28503,"confidence":0.87060547,"punctuated_word":"ask,","sentiment":"neutral","sentiment_score":-0.04136877506971359},{"word":"when","start":732.28503,"end":732.445,"confidence":0.9980469,"punctuated_word":"when","sentiment":"neutral","sentiment_score":-0.05444623529911041},{"word":"do","start":732.445,"end":732.525,"confidence":0.99609375,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.0586341917514801},{"word":"you","start":732.525,"end":732.685,"confidence":0.9970703,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.05400548875331879},{"word":"plan","start":732.685,"end":732.925,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.05151098221540451},{"word":"to","start":732.925,"end":733.405,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05542407929897308},{"word":"also","start":733.405,"end":733.805,"confidence":0.8774414,"punctuated_word":"also","sentiment":"neutral","sentiment_score":-0.06207546219229698},{"word":"relocate","start":733.805,"end":734.28503,"confidence":0.8642578,"punctuated_word":"relocate?","sentiment":"neutral","sentiment_score":-0.05916661024093628},{"word":"i","start":734.28503,"end":734.445,"confidence":0.9980469,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08535247296094894},{"word":"mean","start":734.445,"end":734.925,"confidence":0.9975586,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.07735006511211395},{"word":"you","start":734.925,"end":735.325,"confidence":0.91503906,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.08401962369680405},{"word":"will","start":735.325,"end":735.565,"confidence":0.98535156,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.08655126392841339},{"word":"not","start":735.565,"end":736.065,"confidence":0.6933594,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.10599137842655182},{"word":"you're","start":736.84503,"end":737.005,"confidence":0.8466797,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.1080331951379776},{"word":"not","start":737.005,"end":737.245,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13667789101600647},{"word":"gonna","start":737.245,"end":737.485,"confidence":0.9980469,"punctuated_word":"gonna","sentiment":"neutral","sentiment_score":-0.14302270114421844},{"word":"need","start":737.485,"end":737.925,"confidence":0.99902344,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.13853615522384644},{"word":"to","start":737.925,"end":738.365,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.1464771032333374},{"word":"go","start":738.365,"end":738.605,"confidence":0.99316406,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.17596343159675598},{"word":"back","start":738.605,"end":738.84503,"confidence":1.0,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.16691426932811737},{"word":"to","start":738.84503,"end":739.085,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17788568139076233},{"word":"this","start":739.085,"end":739.325,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.13595740497112274},{"word":"current","start":739.325,"end":739.645,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.14243479073047638},{"word":"address","start":739.645,"end":740.145,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.1008421629667282},{"word":"just","start":740.28503,"end":740.525,"confidence":0.66259766,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.11393414437770844},{"word":"for","start":740.525,"end":740.765,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1267223060131073},{"word":"my","start":740.765,"end":741.265,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.11254610121250153},{"word":"documentation","start":741.485,"end":741.985,"confidence":0.7717285,"punctuated_word":"documentation.","sentiment":"neutral","sentiment_score":-0.1039598435163498},{"word":"i'm","start":746.78,"end":746.94,"confidence":0.9375,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.1814897507429123},{"word":"sorry","start":746.94,"end":747.44,"confidence":0.99194336,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.15702176094055176},{"word":"oh","start":751.10004,"end":751.58,"confidence":0.9655762,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.08100147545337677},{"word":"you","start":751.58,"end":752.08,"confidence":0.9980469,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06839682161808014},{"word":"i","start":753.98,"end":754.06,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.06991474330425262},{"word":"mean","start":754.06,"end":754.38,"confidence":0.9848633,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.07354535162448883},{"word":"from","start":754.38,"end":754.78,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.060326676815748215},{"word":"the","start":754.78,"end":754.94,"confidence":0.9716797,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0701744556427002},{"word":"span","start":754.94,"end":755.34,"confidence":0.99902344,"punctuated_word":"span","sentiment":"neutral","sentiment_score":-0.059827856719493866},{"word":"of","start":755.34,"end":755.84,"confidence":1.0,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.040655527263879776},{"word":"september","start":755.98,"end":756.7325,"confidence":0.9902344,"punctuated_word":"September","sentiment":"neutral","sentiment_score":-0.029865719377994537},{"word":"25","start":756.7325,"end":757.485,"confidence":0.9902344,"punctuated_word":"25","sentiment":"neutral","sentiment_score":-0.03571483865380287},{"word":"to","start":757.565,"end":757.96497,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.06188572943210602},{"word":"october","start":757.96497,"end":758.65497,"confidence":0.97281903,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.02681734785437584},{"word":"25","start":758.65497,"end":759.345,"confidence":0.97281903,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.03810179978609085},{"word":"you're","start":759.805,"end":760.045,"confidence":0.95092773,"punctuated_word":"You're","sentiment":"neutral","sentiment_score":-0.09042605012655258},{"word":"not","start":760.045,"end":760.285,"confidence":0.99609375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12919969856739044},{"word":"keep","start":760.285,"end":760.52496,"confidence":0.48388672,"punctuated_word":"keep","sentiment":"neutral","sentiment_score":-0.2639489471912384},{"word":"you","start":767.165,"end":767.40497,"confidence":0.7998047,"punctuated_word":"you","sentiment":"negative","sentiment_score":-0.3686414957046509},{"word":"will","start":767.40497,"end":767.725,"confidence":0.9980469,"punctuated_word":"will","sentiment":"negative","sentiment_score":-0.3738325238227844},{"word":"not","start":767.725,"end":768.045,"confidence":0.99902344,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.3380686640739441},{"word":"use","start":768.045,"end":768.285,"confidence":0.99902344,"punctuated_word":"use","sentiment":"neutral","sentiment_score":-0.3010035753250122},{"word":"the","start":768.285,"end":768.52496,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.3193686008453369},{"word":"internet","start":768.52496,"end":769.005,"confidence":0.97753906,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.4151228666305542},{"word":"correct","start":769.005,"end":769.505,"confidence":0.99902344,"punctuated_word":"Correct?","sentiment":"neutral","sentiment_score":-0.2591121196746826},{"word":"yeah","start":772.38,"end":772.62,"confidence":0.9995117,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.08464309573173523},{"word":"though","start":772.62,"end":773.02,"confidence":0.8774414,"punctuated_word":"Though","sentiment":"neutral","sentiment_score":-0.1059158816933632},{"word":"for","start":773.02,"end":773.26,"confidence":0.8173828,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.1132609024643898},{"word":"that","start":773.26,"end":773.58,"confidence":0.9116211,"punctuated_word":"that,","sentiment":"neutral","sentiment_score":-0.08668151497840881},{"word":"if","start":773.58,"end":773.82,"confidence":0.9506836,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.09017478674650192},{"word":"i","start":774.46,"end":774.62,"confidence":0.9863281,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.12082018703222276},{"word":"really","start":774.62,"end":774.86,"confidence":1.0,"punctuated_word":"really","sentiment":"neutral","sentiment_score":-0.15305820107460022},{"word":"understand","start":774.86,"end":775.36,"confidence":1.0,"punctuated_word":"understand","sentiment":"neutral","sentiment_score":-0.20942336320877075},{"word":"that","start":775.5,"end":776.0,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.15430478751659393},{"word":"you're","start":776.7,"end":777.02,"confidence":0.98339844,"punctuated_word":"you're","sentiment":"neutral","sentiment_score":-0.19020943343639377},{"word":"no","start":777.02,"end":777.18,"confidence":0.99902344,"punctuated_word":"no","sentiment":"neutral","sentiment_score":-0.2569696009159088},{"word":"longer","start":777.18,"end":777.5,"confidence":1.0,"punctuated_word":"longer","sentiment":"neutral","sentiment_score":-0.26552093029022217},{"word":"using","start":777.5,"end":777.82,"confidence":1.0,"punctuated_word":"using","sentiment":"neutral","sentiment_score":-0.18154221773147583},{"word":"the","start":777.82,"end":777.98004,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.17189399898052216},{"word":"internet","start":777.98004,"end":778.38,"confidence":0.9904785,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.1531812697649002},{"word":"however","start":778.38,"end":778.88,"confidence":0.9995117,"punctuated_word":"However,","sentiment":"neutral","sentiment_score":-0.061116963624954224},{"word":"since","start":778.94,"end":779.44,"confidence":1.0,"punctuated_word":"since","sentiment":"neutral","sentiment_score":-0.05327877402305603},{"word":"we","start":779.5,"end":779.66003,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.008331753313541412},{"word":"follow","start":779.66003,"end":779.98004,"confidence":0.9506836,"punctuated_word":"follow","sentiment":"neutral","sentiment_score":-0.012764982879161836},{"word":"the","start":779.98004,"end":780.14,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.00404725968837738},{"word":"thirty","start":780.14,"end":780.38,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":-0.01457292214035988},{"word":"days","start":780.38,"end":780.88,"confidence":0.99609375,"punctuated_word":"days,","sentiment":"neutral","sentiment_score":-0.017279164865612984},{"word":"you","start":780.94,"end":781.10004,"confidence":0.9921875,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.00409553200006485},{"word":"will","start":781.10004,"end":781.34,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.01274564117193222},{"word":"still","start":781.34,"end":781.66003,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.01492125540971756},{"word":"get","start":781.66003,"end":782.16003,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.011044852435588837},{"word":"an","start":782.62,"end":782.94,"confidence":1.0,"punctuated_word":"an","sentiment":"neutral","sentiment_score":-0.014416277408599854},{"word":"invoice","start":782.94,"end":783.44,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":-0.03618072345852852},{"word":"from","start":783.74,"end":784.24,"confidence":0.99902344,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.020826082676649097},{"word":"october","start":784.38,"end":784.91003,"confidence":0.979126,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.005810458213090897},{"word":"1","start":784.91003,"end":785.44006,"confidence":0.979126,"punctuated_word":"1.","sentiment":"neutral","sentiment_score":0.0022859424352645874},{"word":"that's","start":785.66003,"end":786.135,"confidence":1.0,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.05477232858538627},{"word":"the","start":786.615,"end":786.775,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.05540093779563904},{"word":"bill","start":786.775,"end":787.09503,"confidence":0.9902344,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.049381498247385025},{"word":"from","start":787.09503,"end":787.335,"confidence":0.9951172,"punctuated_word":"from","sentiment":"neutral","sentiment_score":0.0694533959031105},{"word":"october","start":787.335,"end":787.695,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.05445244908332825},{"word":"1","start":787.695,"end":788.055,"confidence":1.0,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.07785691320896149},{"word":"to","start":788.055,"end":788.295,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.06829191744327545},{"word":"october","start":788.295,"end":788.815,"confidence":0.9757487,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04631780833005905},{"word":"25","start":788.815,"end":789.335,"confidence":0.9757487,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":0.0977955311536789},{"word":"which","start":789.335,"end":789.655,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.06963670253753662},{"word":"covers","start":789.655,"end":790.135,"confidence":1.0,"punctuated_word":"covers","sentiment":"neutral","sentiment_score":0.04012976959347725},{"word":"the","start":790.135,"end":790.295,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.0267554335296154},{"word":"thirty","start":790.295,"end":790.53503,"confidence":1.0,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.02277078479528427},{"word":"day","start":790.53503,"end":790.855,"confidence":0.99902344,"punctuated_word":"day","sentiment":"neutral","sentiment_score":0.021548565477132797},{"word":"notification","start":790.855,"end":791.355,"confidence":1.0,"punctuated_word":"notification","sentiment":"neutral","sentiment_score":0.02217964455485344},{"word":"period","start":791.735,"end":792.235,"confidence":0.9975586,"punctuated_word":"period.","sentiment":"neutral","sentiment_score":-0.004379436373710632},{"word":"thank","start":795.495,"end":795.735,"confidence":0.8144531,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.7655749320983887},{"word":"you","start":795.735,"end":795.97504,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.7602665424346924},{"word":"so","start":795.97504,"end":796.215,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.7621029019355774},{"word":"much","start":796.215,"end":796.615,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.6980618238449097},{"word":"so","start":796.615,"end":796.775,"confidence":0.99902344,"punctuated_word":"So","sentiment":"positive","sentiment_score":0.35733622312545776},{"word":"you","start":796.775,"end":796.935,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3617132902145386},{"word":"will","start":796.935,"end":797.175,"confidence":0.8588867,"punctuated_word":"will","sentiment":"positive","sentiment_score":0.45443153381347656},{"word":"receive","start":797.175,"end":797.655,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"positive","sentiment_score":0.41754287481307983},{"word":"the","start":797.655,"end":797.895,"confidence":0.9941406,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.3792925477027893},{"word":"bill","start":797.895,"end":798.395,"confidence":0.982666,"punctuated_word":"bill.","sentiment":"positive","sentiment_score":0.3895303606986999},{"word":"you","start":798.695,"end":798.855,"confidence":0.9902344,"punctuated_word":"You","sentiment":"positive","sentiment_score":0.33358198404312134},{"word":"can","start":798.855,"end":799.355,"confidence":1.0,"punctuated_word":"can","sentiment":"positive","sentiment_score":0.38566333055496216},{"word":"pay","start":800.97003,"end":801.29004,"confidence":0.9970703,"punctuated_word":"pay","sentiment":"positive","sentiment_score":0.35447070002555847},{"word":"it","start":801.29004,"end":801.45,"confidence":0.9589844,"punctuated_word":"it","sentiment":"positive","sentiment_score":0.4144841730594635},{"word":"anytime","start":801.45,"end":801.95,"confidence":0.8557129,"punctuated_word":"anytime.","sentiment":"neutral","sentiment_score":0.308832585811615},{"word":"and","start":803.53,"end":804.03,"confidence":0.9863281,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.06892192363739014},{"word":"if","start":804.17004,"end":804.33,"confidence":0.50683594,"punctuated_word":"if","sentiment":"neutral","sentiment_score":0.05205627530813217},{"word":"i","start":804.33,"end":804.41003,"confidence":0.66748047,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.03408811613917351},{"word":"miss","start":804.41003,"end":804.73004,"confidence":0.5706787,"punctuated_word":"miss,","sentiment":"neutral","sentiment_score":0.0155419260263443},{"word":"when","start":804.73004,"end":805.05005,"confidence":0.99902344,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.0003974325954914093},{"word":"will","start":805.05005,"end":805.29004,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0024413615465164185},{"word":"you","start":805.29004,"end":805.53,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.005683466792106628},{"word":"completely","start":805.53,"end":806.03,"confidence":0.99902344,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.0011803023517131803},{"word":"leave","start":806.41003,"end":806.91003,"confidence":0.9194336,"punctuated_word":"leave","sentiment":"neutral","sentiment_score":-0.0019196458160877228},{"word":"your","start":806.97003,"end":807.29004,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.004787463694810867},{"word":"current","start":807.29004,"end":807.69,"confidence":1.0,"punctuated_word":"current","sentiment":"neutral","sentiment_score":-0.006257887929677963},{"word":"address","start":807.69,"end":808.19,"confidence":0.98706055,"punctuated_word":"address?","sentiment":"neutral","sentiment_score":0.007935155183076859},{"word":"i","start":808.49005,"end":808.65,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01657658815383911},{"word":"mean","start":808.65,"end":809.15,"confidence":0.9951172,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.012982393614947796},{"word":"will","start":809.61005,"end":809.77,"confidence":0.9980469,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.011240459978580477},{"word":"you","start":809.77,"end":809.93005,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.012548398226499556},{"word":"completely","start":809.93005,"end":810.43005,"confidence":0.99902344,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.00183800607919693},{"word":"relocate","start":810.65,"end":811.15,"confidence":1.0,"punctuated_word":"relocate","sentiment":"neutral","sentiment_score":-0.02002488449215889},{"word":"your","start":811.29004,"end":811.53,"confidence":1.0,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.009207330644130709},{"word":"area","start":811.53,"end":812.03,"confidence":0.9975586,"punctuated_word":"area?","sentiment":"neutral","sentiment_score":0.009515484794974329},{"word":"oh","start":819.585,"end":819.66504,"confidence":0.7055664,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":0.01178528554737568},{"word":"okay","start":819.66504,"end":819.98505,"confidence":0.99560547,"punctuated_word":"okay.","sentiment":"neutral","sentiment_score":0.018636329099535946},{"word":"i'm","start":819.98505,"end":820.145,"confidence":0.9946289,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.025092199444770813},{"word":"so","start":820.145,"end":820.385,"confidence":0.9980469,"punctuated_word":"so","sentiment":"neutral","sentiment_score":-0.0530824139714241},{"word":"sorry","start":820.385,"end":820.625,"confidence":1.0,"punctuated_word":"sorry","sentiment":"neutral","sentiment_score":-0.12323357164859772},{"word":"for","start":820.625,"end":820.78503,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.11971113085746764},{"word":"that","start":820.78503,"end":821.025,"confidence":1.0,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.11852110922336578},{"word":"i've","start":821.025,"end":821.185,"confidence":0.99853516,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.02674542181193829},{"word":"already","start":821.185,"end":821.585,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.01068071275949478},{"word":"annotated","start":821.585,"end":822.085,"confidence":0.99560547,"punctuated_word":"annotated","sentiment":"neutral","sentiment_score":-0.0021029948256909847},{"word":"that","start":822.145,"end":822.305,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.007861524820327759},{"word":"on","start":822.305,"end":822.465,"confidence":0.99609375,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.027772407978773117},{"word":"your","start":822.465,"end":822.705,"confidence":0.99902344,"punctuated_word":"your","sentiment":"neutral","sentiment_score":-0.005024872720241547},{"word":"account","start":822.705,"end":823.205,"confidence":0.9995117,"punctuated_word":"account.","sentiment":"neutral","sentiment_score":-0.01837593875825405},{"word":"so","start":825.83,"end":825.99,"confidence":0.95947266,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.04103670641779899},{"word":"everything","start":825.99,"end":826.47003,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.07671459019184113},{"word":"is","start":826.47003,"end":826.71,"confidence":0.99609375,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06574767827987671},{"word":"all","start":826.71,"end":827.03,"confidence":0.3125,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.0692911371588707},{"word":"filled","start":827.19,"end":827.51,"confidence":0.9248047,"punctuated_word":"filled","sentiment":"neutral","sentiment_score":0.0602613240480423},{"word":"up","start":827.51,"end":827.91003,"confidence":0.99902344,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.03110966458916664},{"word":"here","start":827.91003,"end":828.41003,"confidence":0.99902344,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.016103828325867653},{"word":"if","start":830.07,"end":830.47003,"confidence":0.82714844,"punctuated_word":"If","sentiment":"neutral","sentiment_score":0.03697468712925911},{"word":"in","start":830.47003,"end":830.55,"confidence":0.88427734,"punctuated_word":"in","sentiment":"neutral","sentiment_score":0.016213420778512955},{"word":"any","start":830.55,"end":830.79004,"confidence":1.0,"punctuated_word":"any","sentiment":"neutral","sentiment_score":0.024480104446411133},{"word":"case","start":830.79004,"end":831.19,"confidence":0.99902344,"punctuated_word":"case","sentiment":"neutral","sentiment_score":0.03801676630973816},{"word":"that","start":831.19,"end":831.69,"confidence":0.90625,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.05746791511774063},{"word":"you","start":834.07,"end":834.57,"confidence":0.81933594,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.057744063436985016},{"word":"get","start":835.35004,"end":835.59,"confidence":0.65478516,"punctuated_word":"get","sentiment":"neutral","sentiment_score":0.06767445057630539},{"word":"to","start":835.59,"end":835.75,"confidence":0.9790039,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.05458500608801842},{"word":"receive","start":835.75,"end":836.25,"confidence":0.99902344,"punctuated_word":"receive","sentiment":"neutral","sentiment_score":0.03633091226220131},{"word":"the","start":836.39,"end":836.87,"confidence":0.98828125,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.04082681238651275},{"word":"invoice","start":836.87,"end":837.37,"confidence":1.0,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.010094951838254929},{"word":"for","start":837.84503,"end":838.325,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.04471766948699951},{"word":"october","start":838.325,"end":838.725,"confidence":0.9995117,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.04479818046092987},{"word":"1","start":838.725,"end":839.125,"confidence":0.9995117,"punctuated_word":"1","sentiment":"neutral","sentiment_score":0.058661844581365585},{"word":"to","start":839.125,"end":839.28503,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03805091604590416},{"word":"october","start":839.28503,"end":839.885,"confidence":0.91935223,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.03733912855386734},{"word":"25","start":839.885,"end":840.485,"confidence":0.91935223,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":0.07742465287446976},{"word":"you","start":840.48505,"end":840.645,"confidence":0.97314453,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.08477999269962311},{"word":"can","start":840.645,"end":840.885,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.05797981843352318},{"word":"pay","start":840.885,"end":841.04504,"confidence":0.9941406,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":0.014622457325458528},{"word":"for","start":841.04504,"end":841.28503,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.0372023768723011},{"word":"it","start":841.28503,"end":841.36505,"confidence":0.9951172,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.028824731707572937},{"word":"anytime","start":841.36505,"end":841.765,"confidence":0.91503906,"punctuated_word":"anytime","sentiment":"neutral","sentiment_score":0.04459511116147041},{"word":"so","start":841.765,"end":841.84503,"confidence":0.97314453,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.006289713084697723},{"word":"that","start":841.84503,"end":842.005,"confidence":0.9951172,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0087224580347538},{"word":"we","start":842.005,"end":842.16504,"confidence":0.9980469,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.007885590195655823},{"word":"can","start":842.16504,"end":842.405,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.0025000646710395813},{"word":"disconnect","start":842.405,"end":842.885,"confidence":0.95166016,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.01952427253127098},{"word":"it","start":842.885,"end":843.205,"confidence":0.7602539,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.022161155939102173},{"word":"disconnect","start":843.28503,"end":843.78503,"confidence":0.55078125,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.045834608376026154},{"word":"the","start":844.16504,"end":844.325,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.006522113457322121},{"word":"service","start":844.325,"end":844.825,"confidence":0.9802246,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":0.005666271783411503},{"word":"thank","start":846.72504,"end":847.04504,"confidence":0.9658203,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.118586428463459},{"word":"you","start":847.04504,"end":847.28503,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.05691564083099365},{"word":"so","start":847.28503,"end":847.445,"confidence":0.99902344,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.08027136325836182},{"word":"much","start":847.445,"end":847.945,"confidence":0.97314453,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.07985736429691315},{"word":"yes","start":852.32996,"end":852.56995,"confidence":0.7819824,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.03932468220591545},{"word":"it's","start":852.56995,"end":852.88995,"confidence":0.9777832,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.03292129933834076},{"word":"still","start":852.88995,"end":853.38995,"confidence":0.99902344,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.04193238914012909},{"word":"it","start":856.64996,"end":856.81,"confidence":0.97265625,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.04432115703821182},{"word":"it'll","start":856.97,"end":857.12994,"confidence":0.98095703,"punctuated_word":"it'll","sentiment":"neutral","sentiment_score":0.05274726077914238},{"word":"still","start":857.12994,"end":857.37,"confidence":0.82666016,"punctuated_word":"still","sentiment":"neutral","sentiment_score":0.053814683109521866},{"word":"be","start":857.37,"end":857.61,"confidence":0.9980469,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.046352434903383255},{"word":"active","start":857.61,"end":858.11,"confidence":1.0,"punctuated_word":"active","sentiment":"neutral","sentiment_score":0.05657236650586128},{"word":"and","start":859.29,"end":859.52997,"confidence":0.7939453,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06826074421405792},{"word":"will","start":859.52997,"end":859.76996,"confidence":0.9707031,"punctuated_word":"will","sentiment":"neutral","sentiment_score":0.07404208183288574},{"word":"be","start":859.76996,"end":860.00995,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.06565696001052856},{"word":"and","start":860.17,"end":860.32996,"confidence":0.87890625,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06986656785011292},{"word":"it's","start":860.32996,"end":860.56995,"confidence":0.85668945,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.06743684411048889},{"word":"scheduled","start":860.56995,"end":860.88995,"confidence":0.9394531,"punctuated_word":"scheduled","sentiment":"neutral","sentiment_score":0.05942121520638466},{"word":"to","start":860.88995,"end":861.05,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.04863198846578598},{"word":"be","start":861.05,"end":861.29,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.03441749885678291},{"word":"disconnected","start":861.29,"end":861.79,"confidence":0.9970703,"punctuated_word":"disconnected","sentiment":"neutral","sentiment_score":-0.010681621730327606},{"word":"on","start":862.25,"end":862.75,"confidence":0.99902344,"punctuated_word":"on","sentiment":"neutral","sentiment_score":0.015655897557735443},{"word":"thirty","start":863.05,"end":863.37,"confidence":0.98095703,"punctuated_word":"thirty","sentiment":"neutral","sentiment_score":0.025880329310894012},{"word":"days","start":863.37,"end":863.61,"confidence":0.97753906,"punctuated_word":"days.","sentiment":"neutral","sentiment_score":0.0072945598512887955},{"word":"but","start":863.61,"end":863.76996,"confidence":1.0,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.006072737276554108},{"word":"if","start":863.76996,"end":863.93,"confidence":0.99902344,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.014333510771393776},{"word":"you","start":863.93,"end":864.08997,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.004240844398736954},{"word":"wish","start":864.08997,"end":864.41,"confidence":1.0,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.01465032994747162},{"word":"to","start":864.41,"end":864.91,"confidence":0.9980469,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.019527923315763474},{"word":"disconnect","start":865.375,"end":865.875,"confidence":0.99902344,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.03863051533699035},{"word":"as","start":866.095,"end":866.33496,"confidence":0.99902344,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.05256446823477745},{"word":"early","start":866.33496,"end":866.65497,"confidence":1.0,"punctuated_word":"early","sentiment":"neutral","sentiment_score":-0.060609120875597},{"word":"as","start":866.65497,"end":866.815,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.045729972422122955},{"word":"possible","start":866.815,"end":867.315,"confidence":0.99609375,"punctuated_word":"possible,","sentiment":"neutral","sentiment_score":-0.03608105331659317},{"word":"we","start":868.415,"end":868.735,"confidence":0.96435547,"punctuated_word":"we","sentiment":"neutral","sentiment_score":0.0021841973066329956},{"word":"will","start":868.735,"end":869.13495,"confidence":1.0,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.00997113436460495},{"word":"still","start":869.13495,"end":869.45496,"confidence":1.0,"punctuated_word":"still","sentiment":"neutral","sentiment_score":-0.0051278844475746155},{"word":"need","start":869.45496,"end":869.69495,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":-0.010099798440933228},{"word":"you","start":869.69495,"end":869.935,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.013215683400630953},{"word":"to","start":869.935,"end":870.095,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.0008557289838790894},{"word":"be","start":870.095,"end":870.33496,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.0016588717699050903},{"word":"invoiced","start":870.33496,"end":870.815,"confidence":0.99902344,"punctuated_word":"invoiced","sentiment":"neutral","sentiment_score":0.002227332442998886},{"word":"from","start":870.815,"end":871.13495,"confidence":1.0,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.01796499639749527},{"word":"october","start":871.13495,"end":871.535,"confidence":1.0,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.0041984207928180695},{"word":"one","start":871.535,"end":871.77496,"confidence":0.99902344,"punctuated_word":"one","sentiment":"neutral","sentiment_score":-0.0010503120720386503},{"word":"to","start":871.77496,"end":872.01495,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.021100882440805435},{"word":"twenty","start":872.01495,"end":872.255,"confidence":0.99902344,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.005339495837688446},{"word":"fifth","start":872.255,"end":872.755,"confidence":0.99853516,"punctuated_word":"fifth.","sentiment":"neutral","sentiment_score":-0.004488099366426468},{"word":"i'm","start":883.27,"end":883.77,"confidence":0.80249023,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06716128438711166},{"word":"sorry","start":888.79004,"end":889.29004,"confidence":0.99560547,"punctuated_word":"sorry?","sentiment":"neutral","sentiment_score":-0.0650574266910553},{"word":"yes","start":892.63,"end":893.13,"confidence":0.9213867,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.010730551555752754},{"word":"on","start":893.27,"end":893.51,"confidence":0.99316406,"punctuated_word":"On","sentiment":"neutral","sentiment_score":-0.012125784531235697},{"word":"'20","start":893.51,"end":893.91003,"confidence":0.99609375,"punctuated_word":"'20","sentiment":"neutral","sentiment_score":-0.008336950093507767},{"word":"fifth","start":893.91003,"end":894.41003,"confidence":0.99658203,"punctuated_word":"fifth.","sentiment":"neutral","sentiment_score":0.005618690513074398},{"word":"so","start":898.885,"end":899.385,"confidence":0.74853516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.0008817873895168304},{"word":"the","start":899.445,"end":899.685,"confidence":0.7319336,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.007302690297365189},{"word":"disconnection","start":899.685,"end":900.185,"confidence":0.9995117,"punctuated_word":"disconnection","sentiment":"neutral","sentiment_score":-0.05208484083414078},{"word":"date","start":900.48505,"end":900.805,"confidence":0.99902344,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.041438646614551544},{"word":"will","start":900.805,"end":901.125,"confidence":0.99902344,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.03532803803682327},{"word":"be","start":901.125,"end":901.36505,"confidence":0.99902344,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.03653689473867416},{"word":"october","start":901.36505,"end":901.685,"confidence":0.99316406,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.039285652339458466},{"word":"i","start":902.005,"end":902.085,"confidence":0.95703125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.04894686117768288},{"word":"mean","start":902.085,"end":902.245,"confidence":0.96484375,"punctuated_word":"mean,","sentiment":"neutral","sentiment_score":-0.030916381627321243},{"word":"october","start":902.245,"end":902.725,"confidence":0.960612,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.016835300251841545},{"word":"25","start":902.725,"end":903.20496,"confidence":0.960612,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":-0.016659902408719063},{"word":"or","start":903.205,"end":903.36505,"confidence":1.0,"punctuated_word":"or","sentiment":"neutral","sentiment_score":-0.027487054467201233},{"word":"do","start":903.36505,"end":903.525,"confidence":1.0,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.028195329010486603},{"word":"you","start":903.525,"end":903.685,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.048387207090854645},{"word":"plan","start":903.685,"end":904.005,"confidence":1.0,"punctuated_word":"plan","sentiment":"neutral","sentiment_score":-0.05875549465417862},{"word":"to","start":904.005,"end":904.505,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.05789881944656372},{"word":"stay","start":904.805,"end":905.04504,"confidence":0.9921875,"punctuated_word":"stay","sentiment":"neutral","sentiment_score":-0.044963132590055466},{"word":"there","start":905.04504,"end":905.36505,"confidence":1.0,"punctuated_word":"there","sentiment":"neutral","sentiment_score":-0.05162602663040161},{"word":"longer","start":905.36505,"end":905.86505,"confidence":1.0,"punctuated_word":"longer?","sentiment":"neutral","sentiment_score":-0.04908713698387146},{"word":"okay","start":911.81,"end":912.21,"confidence":0.8183594,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.0080642718821764},{"word":"sure","start":912.21,"end":912.71,"confidence":0.99853516,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.042497776448726654},{"word":"so","start":912.93,"end":913.25,"confidence":1.0,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.031400635838508606},{"word":"everything","start":913.25,"end":913.57,"confidence":1.0,"punctuated_word":"everything","sentiment":"neutral","sentiment_score":0.04783627763390541},{"word":"is","start":913.57,"end":913.81,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.06526807695627213},{"word":"settled","start":913.81,"end":914.13,"confidence":0.63183594,"punctuated_word":"settled","sentiment":"neutral","sentiment_score":0.08492118120193481},{"word":"up","start":914.13,"end":914.29,"confidence":0.9980469,"punctuated_word":"up","sentiment":"neutral","sentiment_score":0.1112905740737915},{"word":"here","start":914.29,"end":914.61,"confidence":0.9995117,"punctuated_word":"here.","sentiment":"neutral","sentiment_score":0.09601208567619324},{"word":"i've","start":914.61,"end":914.93,"confidence":0.81225586,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":0.09763970226049425},{"word":"already","start":914.93,"end":915.33,"confidence":1.0,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.13350757956504822},{"word":"annotated","start":915.33,"end":915.83,"confidence":0.9980469,"punctuated_word":"annotated","sentiment":"neutral","sentiment_score":0.07873716205358505},{"word":"that","start":915.89,"end":916.39,"confidence":0.8066406,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.06792226433753967},{"word":"just","start":917.89,"end":918.39,"confidence":0.8676758,"punctuated_word":"Just","sentiment":"neutral","sentiment_score":0.05891016125679016},{"word":"to","start":919.81,"end":919.97,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.03877467662096024},{"word":"wrap","start":919.97,"end":920.29,"confidence":0.95947266,"punctuated_word":"wrap","sentiment":"neutral","sentiment_score":0.042951226234436035},{"word":"it","start":920.29,"end":920.45,"confidence":0.99902344,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.053011972457170486},{"word":"up","start":920.45,"end":920.95,"confidence":0.94799805,"punctuated_word":"up,","sentiment":"neutral","sentiment_score":0.03991615027189255},{"word":"invoice","start":921.49,"end":921.89,"confidence":0.78027344,"punctuated_word":"invoice","sentiment":"neutral","sentiment_score":0.041869234293699265},{"word":"usually","start":921.89,"end":922.39,"confidence":0.88964844,"punctuated_word":"usually","sentiment":"neutral","sentiment_score":0.004889853298664093},{"word":"being","start":923.17,"end":923.41,"confidence":0.93603516,"punctuated_word":"being","sentiment":"neutral","sentiment_score":0.02435370162129402},{"word":"sent","start":923.41,"end":923.81,"confidence":0.99902344,"punctuated_word":"sent","sentiment":"neutral","sentiment_score":0.021929923444986343},{"word":"october","start":923.81,"end":924.20996,"confidence":0.9790039,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.008105624467134476},{"word":"1","start":924.20996,"end":924.61,"confidence":0.9790039,"punctuated_word":"1,","sentiment":"neutral","sentiment_score":0.003419768065214157},{"word":"and","start":924.61,"end":924.85,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.014918934553861618},{"word":"your","start":924.85,"end":925.25,"confidence":0.9980469,"punctuated_word":"your","sentiment":"neutral","sentiment_score":0.006472781300544739},{"word":"bill","start":925.25,"end":925.57,"confidence":0.99902344,"punctuated_word":"bill","sentiment":"neutral","sentiment_score":0.0359959676861763},{"word":"will","start":925.57,"end":925.81,"confidence":0.9951172,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.0006708055734634399},{"word":"only","start":925.81,"end":926.21,"confidence":0.9980469,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.022036343812942505},{"word":"be","start":926.21,"end":926.37,"confidence":0.99316406,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.00535111129283905},{"word":"covering","start":926.37,"end":926.87,"confidence":0.99902344,"punctuated_word":"covering","sentiment":"neutral","sentiment_score":-0.01090145856142044},{"word":"october","start":927.305,"end":927.46497,"confidence":0.9873047,"punctuated_word":"October","sentiment":"neutral","sentiment_score":0.007657062262296677},{"word":"one","start":927.46497,"end":927.70496,"confidence":1.0,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.005939546972513199},{"word":"to","start":927.70496,"end":927.94495,"confidence":0.99121094,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.018017031252384182},{"word":"twenty","start":927.94495,"end":928.105,"confidence":0.9970703,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":0.0024365149438381195},{"word":"fifth","start":928.105,"end":928.425,"confidence":0.9230957,"punctuated_word":"fifth,","sentiment":"neutral","sentiment_score":0.011922191828489304},{"word":"which","start":928.425,"end":928.665,"confidence":1.0,"punctuated_word":"which","sentiment":"neutral","sentiment_score":0.012615453451871872},{"word":"you","start":928.665,"end":928.82495,"confidence":1.0,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.007655158638954163},{"word":"can","start":928.82495,"end":929.065,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.005171202123165131},{"word":"pay","start":929.065,"end":929.305,"confidence":0.99902344,"punctuated_word":"pay","sentiment":"neutral","sentiment_score":-0.016411669552326202},{"word":"before","start":929.305,"end":929.805,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.027944840490818024},{"word":"the","start":929.865,"end":930.105,"confidence":0.9863281,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.03439037874341011},{"word":"due","start":930.105,"end":930.345,"confidence":1.0,"punctuated_word":"due","sentiment":"neutral","sentiment_score":-0.033221691846847534},{"word":"date","start":930.345,"end":930.845,"confidence":0.9970703,"punctuated_word":"date","sentiment":"neutral","sentiment_score":-0.02738345041871071},{"word":"before","start":931.305,"end":931.625,"confidence":0.66748047,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.0249769426882267},{"word":"we","start":931.625,"end":931.865,"confidence":1.0,"punctuated_word":"we","sentiment":"neutral","sentiment_score":-0.04328238219022751},{"word":"completely","start":931.865,"end":932.365,"confidence":0.99902344,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.07244928181171417},{"word":"disconnect","start":932.425,"end":932.925,"confidence":1.0,"punctuated_word":"disconnect","sentiment":"neutral","sentiment_score":-0.08432275056838989},{"word":"the","start":932.985,"end":933.14496,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.08036045730113983},{"word":"service","start":933.14496,"end":933.64496,"confidence":1.0,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.0815383791923523},{"word":"be","start":933.745,"end":934.245,"confidence":0.83984375,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.07156720757484436},{"word":"before","start":934.425,"end":934.745,"confidence":1.0,"punctuated_word":"before","sentiment":"neutral","sentiment_score":-0.09730982780456544},{"word":"october","start":934.745,"end":935.475,"confidence":0.9996745,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.04665900021791458},{"word":"25","start":935.475,"end":936.20496,"confidence":0.9996745,"punctuated_word":"25.","sentiment":"neutral","sentiment_score":-0.04727862775325775},{"word":"alright","start":938.3249,"end":938.6449,"confidence":0.80126953,"punctuated_word":"Alright.","sentiment":"neutral","sentiment_score":0.19983428716659543},{"word":"thank","start":938.6449,"end":938.8849,"confidence":1.0,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.430816650390625},{"word":"you","start":938.8849,"end":938.9649,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.4209470748901367},{"word":"so","start":938.9649,"end":939.12494,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.4283885955810547},{"word":"much","start":939.12494,"end":939.3649,"confidence":1.0,"punctuated_word":"much.","sentiment":"neutral","sentiment_score":0.26692527532577515},{"word":"anything","start":939.3649,"end":939.68494,"confidence":1.0,"punctuated_word":"Anything","sentiment":"neutral","sentiment_score":0.3004136383533478},{"word":"else","start":939.68494,"end":939.8449,"confidence":1.0,"punctuated_word":"else","sentiment":"neutral","sentiment_score":0.3300988972187042},{"word":"i","start":939.8449,"end":939.9249,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.22821670770645144},{"word":"can","start":939.9249,"end":940.0849,"confidence":1.0,"punctuated_word":"can","sentiment":"neutral","sentiment_score":0.3157103955745697},{"word":"help","start":940.0849,"end":940.3249,"confidence":0.99609375,"punctuated_word":"help","sentiment":"positive","sentiment_score":0.33677437901496887},{"word":"you","start":940.3249,"end":940.4049,"confidence":0.99902344,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.3805813193321228},{"word":"with","start":940.4049,"end":940.9049,"confidence":0.98657227,"punctuated_word":"with?","sentiment":"neutral","sentiment_score":0.14288078248500824},{"word":"thank","start":943.4449,"end":943.68494,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.6804198026657104},{"word":"you","start":943.68494,"end":943.9249,"confidence":1.0,"punctuated_word":"you","sentiment":"positive","sentiment_score":0.6616572141647339},{"word":"so","start":943.9249,"end":944.0049,"confidence":1.0,"punctuated_word":"so","sentiment":"positive","sentiment_score":0.6889488101005554},{"word":"much","start":944.0049,"end":944.3249,"confidence":1.0,"punctuated_word":"much.","sentiment":"positive","sentiment_score":0.770393431186676},{"word":"have","start":944.3249,"end":944.5649,"confidence":1.0,"punctuated_word":"Have","sentiment":"positive","sentiment_score":0.6921627521514893},{"word":"a","start":944.5649,"end":944.6449,"confidence":1.0,"punctuated_word":"a","sentiment":"positive","sentiment_score":0.6953850388526917},{"word":"great","start":944.6449,"end":944.80493,"confidence":1.0,"punctuated_word":"great","sentiment":"positive","sentiment_score":0.8055644035339355},{"word":"day","start":944.80493,"end":945.0449,"confidence":1.0,"punctuated_word":"day.","sentiment":"positive","sentiment_score":0.6864531636238098},{"word":"goodbye","start":945.0449,"end":945.4449,"confidence":0.9970703,"punctuated_word":"Goodbye","sentiment":"neutral","sentiment_score":0.31260257959365845},{"word":"for","start":945.4449,"end":945.6049,"confidence":1.0,"punctuated_word":"for","sentiment":"positive","sentiment_score":0.3402694761753082},{"word":"now","start":945.6049,"end":946.1049,"confidence":1.0,"punctuated_word":"now.","sentiment":"neutral","sentiment_score":0.32661640644073486}],"paragraphs":{"transcript":"\nThank you for calling Airtel. My name is Mary. May I have your name, please? Hello, Raffy? How may I help you today?\n\nI'm so sorry to hear that. If I may ask, what what could be the reason why you wanna cancel your service? Okay. And have you already visited your new location? Okay.\n\nIs it already active so that we can check if transferring your current Internet connection to your new location? We can do that as well. It's already active. Have you have already visited and confirmed that the Internet is already active? I see.\n\nFor me to further pull up your account, could you provide your complete name associated on the account, please? Okay. I have s a r. What's next? Sorry.\n\nOkay. N a n a. For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy? Zed oh, so it's f a r n then letter z. Oh.\n\nMhmm. Mhmm. And what's the last name on the account? Thank you so much. Just give me one second.\n\nLet me just pull it up. I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name. Correct? I'm sorry. It doesn't give me any account.\n\nCan we try another name, please? Yes. We can also do that. Mhmm. Castle Street.\n\nStill doesn't give me it's 43 Cavall Street. It's K A V A L Street, A C T. Correct? Mhmm. One moment, please.\n\nIs this phone number associated on your account? I can I'll let me try to search that using your email address. It doesn't help me pulling up the account. Would you mind providing the email address? Since it is under multiple name, that could be the reason why it's not giving me.\n\nMhmm. Okay. Alright. Thank you so much for giving me one second. Hold on.\n\nNow could you verify the complete name that is associated on the account, please? Thank you so much. Thank you so much. How about the the registered date of birth on the account, please? Thank you so much.\n\nHow about the identification number? Thank you. How about the identification number, please? It's any of your identification number that is written in your ID that you presented when you sign up. It could be your driver's license or your passport number.\n\nWe can we could try those ID that you have to verify this identification number. No worries. Please take your time. While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running? Yes, please.\n\nYeah. I really understand. However, for security purposes, since we're making changes on the account and your name is Farza. Correct? Rafin.\n\nMhmm. It's Rafin. Thank you so much for verifying that. Already have your account pulled up, the registered birth date and the identification number. And confirming that your contract also ended, So there's no additional charges for early termination.\n\nIt was already completed. Let us see further. Okay. We're really sad to see you go. If I may ask the address I mean, you your new address, maybe we could also we can we also service that address?\n\nJust a oh, sure. Well well, if not, that's good. We're just looking for some addresses that currently we don't service yet. But if Cable 3? Mhmm.\n\nMhmm. Thank you so much. And if I may ask, when do you plan to disconnect the service? I'm sorry. The I'm I will need a specific date for this, Rafid.\n\nDo you have a specific date? Do you have a specific is it today? For this one, we actually follows the thirty day notification period. So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25. Is that the earliest?\n\nThat's actually the earliest. If you yeah. If any of us, when do you plan to relocate? Sorry? Oh, you are already relocated?\n\nSo who's using now your Internet right now? Oh, so you're all just okay. So you've already relocated. Internet has been active already. Okay.\n\nIf I may ask when I mean, you will you also relocate it completely as early as possible? I mean, if I may ask, when do you plan to also relocate? I mean, you will not you're not gonna need to go back to this current address just for my documentation. I'm sorry? Oh, you I mean, from the span of September 25 to October 25.\n\nYou're not keep you will not use the Internet. Correct? Yeah. Though for that, if I really understand that you're no longer using the Internet. However, since we follow the thirty days, you will still get an invoice from October 1.\n\nThat's the bill from October 1 to October 25, which covers the thirty day notification period. Thank you so much. So you will receive the bill. You can pay it anytime. And if I miss, when will you completely leave your current address?\n\nI mean, will you completely relocate your area? Oh, okay. I'm so sorry for that. I've already annotated that on your account. So everything is all filled up here.\n\nIf in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect the service. Thank you so much. Yes. It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days. But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth.\n\nI'm sorry? Yes. On '20 fifth. So the disconnection date will be October I mean, October 25, or do you plan to stay there longer? Okay.\n\nSure. So everything is settled up here. I've already annotated that. Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before we completely disconnect the service be before October 25. Alright.\n\nThank you so much. Anything else I can help you with? Thank you so much. Have a great day. Goodbye for now.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.0,"sentiment":"positive","sentiment_score":0.5221195340156555},{"text":"My name is Mary.","start":2.0,"end":2.96,"sentiment":"positive","sentiment_score":0.5151959508657455},{"text":"May I have your name, please?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.33894841372966766},{"text":"Hello, Raffy?","start":7.7599998,"end":8.72,"sentiment":"neutral","sentiment_score":0.17403367161750793},{"text":"How may I help you today?","start":8.72,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2706880693634351}],"sentiment":"positive","sentiment_score":0.3772725093623866,"num_words":23,"start":0.71999997,"end":10.0199995},{"sentences":[{"text":"I'm so sorry to hear that.","start":15.165,"end":16.525,"sentiment":"negative","sentiment_score":-0.5842003424962362},{"text":"If I may ask, what what could be the reason why you wanna cancel your service?","start":16.525,"end":21.744999,"sentiment":"neutral","sentiment_score":-0.3219014350324869},{"text":"Okay.","start":26.365,"end":26.865,"sentiment":"neutral","sentiment_score":-0.05566118657588959},{"text":"And have you already visited your new location?","start":27.165,"end":35.76,"sentiment":"neutral","sentiment_score":-0.02252750634215772},{"text":"Okay.","start":37.34,"end":37.739998,"sentiment":"neutral","sentiment_score":0.0342019759118557}],"sentiment":"neutral","sentiment_score":-0.27679075865307823,"num_words":32,"start":15.165,"end":37.739998},{"sentences":[{"text":"Is it already active so that we can check if transferring your current Internet connection to your new location?","start":37.739998,"end":45.105,"sentiment":"neutral","sentiment_score":0.028005372928945643},{"text":"We can do that as well.","start":45.405,"end":46.785,"sentiment":"neutral","sentiment_score":0.09587181235353152},{"text":"It's already active.","start":51.085,"end":52.545,"sentiment":"neutral","sentiment_score":0.013121915981173515},{"text":"Have you have already visited and confirmed that the Internet is already active?","start":54.329998,"end":59.149998,"sentiment":"neutral","sentiment_score":0.028227286126751166},{"text":"I see.","start":63.449997,"end":64.11,"sentiment":"neutral","sentiment_score":0.028231337666511536}],"sentiment":"neutral","sentiment_score":0.03651432796966198,"num_words":43,"start":37.739998,"end":64.11},{"sentences":[{"text":"For me to further pull up your account, could you provide your complete name associated on the account, please?","start":64.65,"end":71.825,"sentiment":"neutral","sentiment_score":0.015610178344343839},{"text":"Okay.","start":84.84,"end":85.34,"sentiment":"neutral","sentiment_score":0.0050667813047766685},{"text":"I have s a r.","start":89.4,"end":91.08,"sentiment":"neutral","sentiment_score":-0.011721188575029374},{"text":"What's next?","start":91.08,"end":91.9,"sentiment":"neutral","sentiment_score":-0.015517876017838717},{"text":"Sorry.","start":94.76,"end":95.26,"sentiment":"neutral","sentiment_score":-0.05567360669374466}],"sentiment":"neutral","sentiment_score":0.005583745294383594,"num_words":28,"start":64.65,"end":95.26},{"sentences":[{"text":"Okay.","start":96.04,"end":96.54,"sentiment":"neutral","sentiment_score":-0.011089922860264778},{"text":"N a n a.","start":101.215,"end":102.915,"sentiment":"neutral","sentiment_score":-0.005793871474452317},{"text":"For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy?","start":126.685005,"end":132.225,"sentiment":"neutral","sentiment_score":-0.009475251297569938},{"text":"Zed oh, so it's f a r n then letter z.","start":141.11,"end":156.645,"sentiment":"neutral","sentiment_score":-0.022342412986538628},{"text":"Oh.","start":158.30501,"end":158.80501,"sentiment":"neutral","sentiment_score":-0.014226560480892658}],"sentiment":"neutral","sentiment_score":-0.013280372441347157,"num_words":35,"start":96.04,"end":158.80501},{"sentences":[{"text":"Mhmm.","start":164.865,"end":165.365,"sentiment":"neutral","sentiment_score":-0.03394850343465805},{"text":"Mhmm.","start":167.97,"end":168.47,"sentiment":"neutral","sentiment_score":-0.025174900889396667},{"text":"And what's the last name on the account?","start":174.53,"end":176.55,"sentiment":"neutral","sentiment_score":-0.022098764777183533},{"text":"Thank you so much.","start":186.305,"end":187.265,"sentiment":"positive","sentiment_score":0.7700783908367157},{"text":"Just give me one second.","start":187.265,"end":188.22499,"sentiment":"positive","sentiment_score":0.3903110086917877}],"sentiment":"neutral","sentiment_score":0.25241868864548833,"num_words":19,"start":164.865,"end":188.22499},{"sentences":[{"text":"Let me just pull it up.","start":188.22499,"end":189.685,"sentiment":"neutral","sentiment_score":0.14764995003739992},{"text":"I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name.","start":194.705,"end":202.04001,"sentiment":"neutral","sentiment_score":0.0824247474471728},{"text":"Correct?","start":202.04001,"end":202.54001,"sentiment":"neutral","sentiment_score":0.05502016842365265},{"text":"I'm sorry.","start":203.96,"end":204.52,"sentiment":"neutral","sentiment_score":-0.18381434679031372},{"text":"It doesn't give me any account.","start":204.52,"end":207.26001,"sentiment":"negative","sentiment_score":-0.3723042855660121}],"sentiment":"neutral","sentiment_score":0.0019551432794994777,"num_words":36,"start":188.22499,"end":207.26001},{"sentences":[{"text":"Can we try another name, please?","start":207.8,"end":209.235,"sentiment":"neutral","sentiment_score":-0.20237527787685394},{"text":"Yes.","start":213.875,"end":214.275,"sentiment":"neutral","sentiment_score":0.05365969240665436},{"text":"We can also do that.","start":214.275,"end":215.575,"sentiment":"neutral","sentiment_score":0.06846137568354607},{"text":"Mhmm.","start":220.355,"end":220.855,"sentiment":"neutral","sentiment_score":0.0173049159348011},{"text":"Castle Street.","start":238.055,"end":239.355,"sentiment":"neutral","sentiment_score":-0.002932461444288492}],"sentiment":"neutral","sentiment_score":-0.05378967355936766,"num_words":15,"start":207.8,"end":239.355},{"sentences":[{"text":"Still doesn't give me it's 43 Cavall Street.","start":257.27,"end":264.525,"sentiment":"neutral","sentiment_score":-0.0763603844679892},{"text":"It's K A V A L Street, A C T.","start":264.525,"end":269.485,"sentiment":"neutral","sentiment_score":-0.035502507165074346},{"text":"Correct?","start":269.485,"end":269.985,"sentiment":"neutral","sentiment_score":-0.023451216518878937},{"text":"Mhmm.","start":274.125,"end":274.625,"sentiment":"neutral","sentiment_score":-0.012640060856938362},{"text":"One moment, please.","start":284.88,"end":286.1,"sentiment":"neutral","sentiment_score":-0.014234966288010279}],"sentiment":"neutral","sentiment_score":-0.04542192711454371,"num_words":23,"start":257.27,"end":286.1},{"sentences":[{"text":"Is this phone number associated on your account?","start":301.995,"end":305.13498,"sentiment":"neutral","sentiment_score":-0.0164859713986516},{"text":"I can I'll let me try to search that using your email address.","start":306.38,"end":315.44,"sentiment":"neutral","sentiment_score":-0.03301656267677362},{"text":"It doesn't help me pulling up the account.","start":322.625,"end":325.685,"sentiment":"neutral","sentiment_score":-0.2826414629817009},{"text":"Would you mind providing the email address?","start":325.98502,"end":327.92502,"sentiment":"neutral","sentiment_score":-0.09162912624222892},{"text":"Since it is under multiple name, that could be the reason why it's not giving me.","start":328.785,"end":334.17,"sentiment":"neutral","sentiment_score":-0.14850952615961432}],"sentiment":"neutral","sentiment_score":-0.11230367484789056,"num_words":52,"start":301.995,"end":334.17},{"sentences":[{"text":"Mhmm.","start":342.94,"end":343.19,"sentiment":"neutral","sentiment_score":-0.003737208899110555},{"text":"Okay.","start":343.19,"end":343.69,"sentiment":"neutral","sentiment_score":0.009501127526164057},{"text":"Alright.","start":345.19,"end":345.69,"sentiment":"neutral","sentiment_score":0.02515498548746109},{"text":"Thank you so much for giving me one second.","start":367.83002,"end":369.85,"sentiment":"positive","sentiment_score":0.5461358692910936},{"text":"Hold on.","start":375.91498,"end":376.895,"sentiment":"neutral","sentiment_score":0.18165381625294685}],"sentiment":"positive","sentiment_score":0.3792463828743036,"num_words":14,"start":342.94,"end":376.895},{"sentences":[{"text":"Now could you verify the complete name that is associated on the account, please?","start":397.16,"end":402.195,"sentiment":"neutral","sentiment_score":0.06002966181508133},{"text":"Thank you so much.","start":406.67502,"end":407.975,"sentiment":"positive","sentiment_score":0.49266426265239716},{"text":"Thank you so much.","start":409.075,"end":409.95502,"sentiment":"positive","sentiment_score":0.4067136347293854},{"text":"How about the the registered date of birth on the account, please?","start":409.95502,"end":414.93,"sentiment":"neutral","sentiment_score":0.10535665104786555},{"text":"Thank you so much.","start":418.13,"end":418.93,"sentiment":"neutral","sentiment_score":0.32145098596811295}],"sentiment":"neutral","sentiment_score":0.18389501608908176,"num_words":38,"start":397.16,"end":418.93},{"sentences":[{"text":"How about the identification number?","start":418.93,"end":420.87,"sentiment":"neutral","sentiment_score":0.022842659242451192},{"text":"Thank you.","start":422.28998,"end":422.93,"sentiment":"neutral","sentiment_score":0.10687397047877312},{"text":"How about the identification number, please?","start":422.93,"end":425.11,"sentiment":"neutral","sentiment_score":0.031163898296654224},{"text":"It's any of your identification number that is written in your ID that you presented when you sign up.","start":429.175,"end":437.01498,"sentiment":"neutral","sentiment_score":0.030419796558195038},{"text":"It could be your driver's license or your passport number.","start":437.01498,"end":442.07498,"sentiment":"neutral","sentiment_score":0.02238538023084402}],"sentiment":"neutral","sentiment_score":0.03135177533009222,"num_words":42,"start":418.93,"end":442.07498},{"sentences":[{"text":"We can we could try those ID that you have to verify this identification number.","start":442.695,"end":449.11002,"sentiment":"neutral","sentiment_score":0.02138741984963417},{"text":"No worries.","start":452.13,"end":452.69,"sentiment":"neutral","sentiment_score":0.1237322986125946},{"text":"Please take your time.","start":452.69,"end":453.83,"sentiment":"neutral","sentiment_score":0.14511211961507797},{"text":"While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running?","start":461.585,"end":469.76498,"sentiment":"neutral","sentiment_score":0.11690657905169896},{"text":"Yes, please.","start":510.16,"end":510.855,"sentiment":"neutral","sentiment_score":0.029036834836006165}],"sentiment":"neutral","sentiment_score":0.08322355007244782,"num_words":44,"start":442.695,"end":510.855},{"sentences":[{"text":"Yeah.","start":521.335,"end":521.575,"sentiment":"neutral","sentiment_score":0.006361141800880432},{"text":"I really understand.","start":521.575,"end":522.875,"sentiment":"neutral","sentiment_score":-0.014455107972025871},{"text":"However, for security purposes, since we're making changes on the account and your name is Farza.","start":523.015,"end":537.27,"sentiment":"neutral","sentiment_score":-0.02241972289630212},{"text":"Correct?","start":537.33,"end":537.83,"sentiment":"neutral","sentiment_score":0.0071216849610209465},{"text":"Rafin.","start":541.335,"end":541.835,"sentiment":"neutral","sentiment_score":-0.00193312531337142}],"sentiment":"neutral","sentiment_score":-0.01775141767310825,"num_words":22,"start":521.335,"end":541.835},{"sentences":[{"text":"Mhmm.","start":545.495,"end":545.995,"sentiment":"neutral","sentiment_score":0.02915703132748604},{"text":"It's Rafin.","start":546.775,"end":547.755,"sentiment":"neutral","sentiment_score":0.051354724913835526},{"text":"Thank you so much for verifying that.","start":552.455,"end":554.635,"sentiment":"positive","sentiment_score":0.39940174988337923},{"text":"Already have your account pulled up, the registered birth date and the identification number.","start":554.88995,"end":560.35,"sentiment":"neutral","sentiment_score":0.295511748109545},{"text":"And confirming that your contract also ended, So there's no additional charges for early termination.","start":560.88995,"end":570.875,"sentiment":"neutral","sentiment_score":0.16844250013430914}],"sentiment":"neutral","sentiment_score":0.24593540271505332,"num_words":39,"start":545.495,"end":570.875},{"sentences":[{"text":"It was already completed.","start":571.335,"end":572.715,"sentiment":"neutral","sentiment_score":0.29396679997444153},{"text":"Let us see further.","start":574.775,"end":576.23505,"sentiment":"neutral","sentiment_score":0.047761498019099236},{"text":"Okay.","start":585.69,"end":586.17004,"sentiment":"neutral","sentiment_score":-0.07621461898088455},{"text":"We're really sad to see you go.","start":586.17004,"end":588.75,"sentiment":"negative","sentiment_score":-0.4496827508722033},{"text":"If I may ask the address I mean, you your new address, maybe we could also we can we also service that address?","start":589.61005,"end":598.095,"sentiment":"neutral","sentiment_score":-0.08912156392698703}],"sentiment":"neutral","sentiment_score":-0.10017632444699605,"num_words":39,"start":571.335,"end":598.095},{"sentences":[{"text":"Just a oh, sure.","start":598.63495,"end":603.51495,"sentiment":"neutral","sentiment_score":0.020878223702311523},{"text":"Well well, if not, that's good.","start":603.51495,"end":605.51495,"sentiment":"neutral","sentiment_score":0.19264296690622965},{"text":"We're just looking for some addresses that currently we don't service yet.","start":605.51495,"end":610.55,"sentiment":"neutral","sentiment_score":-0.03301458270289004},{"text":"But if Cable 3?","start":610.55,"end":623.655,"sentiment":"neutral","sentiment_score":-0.013702336698770523},{"text":"Mhmm.","start":630.03503,"end":630.53503,"sentiment":"neutral","sentiment_score":0.0003059247974306345}],"sentiment":"neutral","sentiment_score":0.029210825252381188,"num_words":27,"start":598.63495,"end":630.53503},{"sentences":[{"text":"Mhmm.","start":633.635,"end":633.795,"sentiment":"neutral","sentiment_score":0.026238923892378807},{"text":"Thank you so much.","start":633.795,"end":635.335,"sentiment":"positive","sentiment_score":0.4785323143005371},{"text":"And if I may ask, when do you plan to disconnect the service?","start":636.45,"end":640.39,"sentiment":"neutral","sentiment_score":0.019272038713097572},{"text":"I'm sorry.","start":643.81,"end":644.45,"sentiment":"neutral","sentiment_score":-0.0627198051661253},{"text":"The I'm I will need a specific date for this, Rafid.","start":644.45,"end":650.08496,"sentiment":"neutral","sentiment_score":-0.0256180963055654}],"sentiment":"neutral","sentiment_score":0.05753761337649438,"num_words":31,"start":633.635,"end":650.08496},{"sentences":[{"text":"Do you have a specific date?","start":653.185,"end":654.88495,"sentiment":"neutral","sentiment_score":-0.0002878579931954543},{"text":"Do you have a specific is it today?","start":655.345,"end":658.32495,"sentiment":"neutral","sentiment_score":0.006921253283508122},{"text":"For this one, we actually follows the thirty day notification period.","start":661.7,"end":666.04004,"sentiment":"neutral","sentiment_score":0.0003002618693492631},{"text":"So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25.","start":666.42004,"end":676.515,"sentiment":"neutral","sentiment_score":-0.02951122905748586},{"text":"Is that the earliest?","start":678.275,"end":679.41504,"sentiment":"neutral","sentiment_score":-0.012718542711809278}],"sentiment":"neutral","sentiment_score":-0.013249017157644595,"num_words":53,"start":653.185,"end":679.41504},{"sentences":[{"text":"That's actually the earliest.","start":681.635,"end":683.255,"sentiment":"neutral","sentiment_score":0.015806582057848573},{"text":"If you yeah.","start":684.195,"end":686.375,"sentiment":"neutral","sentiment_score":0.05759551996986071},{"text":"If any of us, when do you plan to relocate?","start":687.715,"end":689.97504,"sentiment":"neutral","sentiment_score":-0.030895163118839265},{"text":"Sorry?","start":693.89,"end":694.39,"sentiment":"neutral","sentiment_score":-0.05866287648677826},{"text":"Oh, you are already relocated?","start":695.17,"end":696.71,"sentiment":"neutral","sentiment_score":-0.05116245001554489}],"sentiment":"neutral","sentiment_score":-0.016844081287474735,"num_words":23,"start":681.635,"end":696.71},{"sentences":[{"text":"So who's using now your Internet right now?","start":699.73,"end":702.14996,"sentiment":"neutral","sentiment_score":-0.02368120034225285},{"text":"Oh, so you're all just okay.","start":706.705,"end":712.22504,"sentiment":"neutral","sentiment_score":-0.06836701557040215},{"text":"So you've already relocated.","start":712.22504,"end":713.605,"sentiment":"neutral","sentiment_score":-0.030119650065898895},{"text":"Internet has been active already.","start":714.465,"end":716.325,"sentiment":"neutral","sentiment_score":-0.012925471737980842},{"text":"Okay.","start":717.72003,"end":718.22003,"sentiment":"neutral","sentiment_score":0.003901515156030655}],"sentiment":"neutral","sentiment_score":-0.032535672498246036,"num_words":24,"start":699.73,"end":718.22003},{"sentences":[{"text":"If I may ask when I mean, you will you also relocate it completely as early as possible?","start":720.84,"end":727.58,"sentiment":"neutral","sentiment_score":-0.031169930266009435},{"text":"I mean, if I may ask, when do you plan to also relocate?","start":731.16504,"end":734.28503,"sentiment":"neutral","sentiment_score":-0.053280625492334366},{"text":"I mean, you will not you're not gonna need to go back to this current address just for my documentation.","start":734.28503,"end":741.985,"sentiment":"neutral","sentiment_score":-0.12345859929919242},{"text":"I'm sorry?","start":746.78,"end":747.44,"sentiment":"neutral","sentiment_score":-0.16925575584173203},{"text":"Oh, you I mean, from the span of September 25 to October 25.","start":751.10004,"end":759.345,"sentiment":"neutral","sentiment_score":-0.055094487965106964}],"sentiment":"neutral","sentiment_score":-0.07238816238488212,"num_words":66,"start":720.84,"end":759.345},{"sentences":[{"text":"You're not keep you will not use the Internet.","start":759.805,"end":769.005,"sentiment":"neutral","sentiment_score":-0.28884582469860715},{"text":"Correct?","start":769.005,"end":769.505,"sentiment":"neutral","sentiment_score":-0.2591121196746826},{"text":"Yeah.","start":772.38,"end":772.62,"sentiment":"neutral","sentiment_score":-0.08464309573173523},{"text":"Though for that, if I really understand that you're no longer using the Internet.","start":772.62,"end":778.38,"sentiment":"neutral","sentiment_score":-0.16092550541673387},{"text":"However, since we follow the thirty days, you will still get an invoice from October 1.","start":778.38,"end":785.44006,"sentiment":"neutral","sentiment_score":-0.017565761343576014}],"sentiment":"neutral","sentiment_score":-0.133594558415253,"num_words":41,"start":759.805,"end":785.44006},{"sentences":[{"text":"That's the bill from October 1 to October 25, which covers the thirty day notification period.","start":785.66003,"end":792.235,"sentiment":"neutral","sentiment_score":0.04827276524156332},{"text":"Thank you so much.","start":795.495,"end":796.615,"sentiment":"positive","sentiment_score":0.746501550078392},{"text":"So you will receive the bill.","start":796.615,"end":798.395,"sentiment":"positive","sentiment_score":0.39330780506134033},{"text":"You can pay it anytime.","start":798.695,"end":801.95,"sentiment":"positive","sentiment_score":0.3594065546989441},{"text":"And if I miss, when will you completely leave your current address?","start":803.53,"end":808.19,"sentiment":"neutral","sentiment_score":0.0130558917298913}],"sentiment":"neutral","sentiment_score":0.18771908718139627,"num_words":43,"start":785.66003,"end":808.19},{"sentences":[{"text":"I mean, will you completely relocate your area?","start":808.49005,"end":812.03,"sentiment":"neutral","sentiment_score":-0.009362822049297392},{"text":"Oh, okay.","start":819.585,"end":819.98505,"sentiment":"neutral","sentiment_score":0.015210807323455814},{"text":"I'm so sorry for that.","start":819.98505,"end":821.025,"sentiment":"neutral","sentiment_score":-0.08792808502912522},{"text":"I've already annotated that on your account.","start":821.025,"end":823.205,"sentiment":"neutral","sentiment_score":-0.0030939474568835337},{"text":"So everything is all filled up here.","start":825.83,"end":828.41003,"sentiment":"neutral","sentiment_score":0.05146641843020916}],"sentiment":"neutral","sentiment_score":-0.005017727244131524,"num_words":29,"start":808.49005,"end":828.41003},{"sentences":[{"text":"If in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect the service.","start":830.07,"end":844.825,"sentiment":"neutral","sentiment_score":0.029827250487869605},{"text":"Thank you so much.","start":846.72504,"end":847.945,"sentiment":"neutral","sentiment_score":0.08390769921243191},{"text":"Yes.","start":852.32996,"end":852.56995,"sentiment":"neutral","sentiment_score":0.03932468220591545},{"text":"It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days.","start":852.56995,"end":863.61,"sentiment":"neutral","sentiment_score":0.04497603454480046},{"text":"But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth.","start":863.61,"end":872.755,"sentiment":"neutral","sentiment_score":-0.015474402888988456}],"sentiment":"neutral","sentiment_score":0.022657331021036953,"num_words":80,"start":830.07,"end":872.755},{"sentences":[{"text":"I'm sorry?","start":883.27,"end":889.29004,"sentiment":"neutral","sentiment_score":-0.06610935553908348},{"text":"Yes.","start":892.63,"end":893.13,"sentiment":"neutral","sentiment_score":-0.010730551555752754},{"text":"On '20 fifth.","start":893.27,"end":894.41003,"sentiment":"neutral","sentiment_score":-0.004948014703889688},{"text":"So the disconnection date will be October I mean, October 25, or do you plan to stay there longer?","start":898.885,"end":905.86505,"sentiment":"neutral","sentiment_score":-0.03636071693740393},{"text":"Okay.","start":911.81,"end":912.21,"sentiment":"neutral","sentiment_score":0.0080642718821764}],"sentiment":"neutral","sentiment_score":-0.03233010217977258,"num_words":26,"start":883.27,"end":912.21},{"sentences":[{"text":"Sure.","start":912.21,"end":912.71,"sentiment":"neutral","sentiment_score":0.042497776448726654},{"text":"So everything is settled up here.","start":912.93,"end":914.61,"sentiment":"neutral","sentiment_score":0.07278813856343429},{"text":"I've already annotated that.","start":914.61,"end":916.39,"sentiment":"neutral","sentiment_score":0.0944516770541668},{"text":"Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before we completely disconnect the service be before October 25.","start":917.89,"end":936.20496,"sentiment":"neutral","sentiment_score":-0.009938998465857855},{"text":"Alright.","start":938.3249,"end":938.6449,"sentiment":"neutral","sentiment_score":0.19983428716659543}],"sentiment":"neutral","sentiment_score":0.012252238983253264,"num_words":53,"start":912.21,"end":938.6449},{"sentences":[{"text":"Thank you so much.","start":938.6449,"end":939.3649,"sentiment":"positive","sentiment_score":0.3867693990468979},{"text":"Anything else I can help you with?","start":939.3649,"end":940.9049,"sentiment":"neutral","sentiment_score":0.29066801709788187},{"text":"Thank you so much.","start":943.4449,"end":944.3249,"sentiment":"positive","sentiment_score":0.700354814529419},{"text":"Have a great day.","start":944.3249,"end":945.0449,"sentiment":"positive","sentiment_score":0.7198913395404816},{"text":"Goodbye for now.","start":945.0449,"end":946.1049,"sentiment":"neutral","sentiment_score":0.3264961540699005}],"sentiment":"positive","sentiment_score":0.465555763380094,"num_words":22,"start":938.6449,"end":946.1049}]}}]},{"alternatives":[{"transcript":"Hey. My name is Raffae. I was calling to cancel my Internet service. Oh, just moving. I don't need it anymore. Yeah. Like, I'm moving in with someone. There's already Internet service there. No. It's not Airtel. Like, it's all reactive. Yeah. Yeah. It's active. Yeah. It could be under multiple names. Check for Farzana Zahir. So f a r Hello? Yep. Zed a n a. F F Of France, F A R. Yep. Zed a n a. And last name Zahir, z a h I r. No. Zed Zed. Zed a n a. Zed, z for zebra. F a r a. Okay. F f for Frank. Sorry. F for Frank, A for alpha, F for R for Romeo, Z for zebra, A for alpha, N for Nancy, A for alpha. It's a u. So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo. Correct. Okay. Is it possible to check with the address what name it could be under? Yep. The address is 43 so 43 Cabell Street. It's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T. A A V E L, E E For England. Certain? Right. So that that that address is not right? That should be the correct address. Yeah. Yeah. Sure. Sure. Sure. Sure. The email address is fasil, so f for Frank, a for alpha, I for India, s for Sierra, a for alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email. So email@gmail.com. It should be faisal abas. So that that's part of the email itself. Yeah. 07/01/1978. Sorry. 19 8119 81. Sorry. What's the identification number? Okay. Give me one moment, sir. Yes. Yes. That's all good. That's when you do it one second. Do you need the ID number? Okay. Trying to find it. Because it is not like, this is not me. This is my father. I'm trying to find if I can take photo of his license. Yeah. That's what that's all. Give me one second. No. No. No. My name is Raffae. Yeah. Farzana is my grandma. Yep. Okay. Got it. Yep. 520-7229. I don't have any Internet. It's so good. Don't worry about that. Sure. The address is 43 Table Street, Torrance. Yep. So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Street, Torrance. As soon as possible. Go ahead and remove that. Today. Today what? Today. Today. Is that is that the earliest? Whatever the earliest is, let's put that date down. Yep. That's fine. I already have relocated. Yes. Me? Like, I'm over here at the moment, but I will remove that. Mhmm. Mhmm. Sorry? No. I won't go back to this address. No. I won't come back to this address. No. Yep. Yeah. Yeah. Yeah. I won't. No. I won't use this Internet. No. I will not. Okay. Thank you. All good. I have completely relocated. I'm only over here for, like, ten, fifteen minutes to get some stuff. I've completely relocated. Okay. No worries. So the service has been disconnected. So from the October 25, it will stop. Right? Yeah. That's all good. But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect. Right? If I wish not to extend on the October 25, it will automatically disconnect. Right? Okay. Yeah. That's all good. Thank you. I joined Plano ten. Long ago, we're removed. Can you please, like, hurry up? Perfect. Okay. Thank you. No. All good. Bye.","confidence":0.98950195,"words":[{"word":"hey","start":4.88,"end":5.3599997,"confidence":0.9848633,"punctuated_word":"Hey.","sentiment":"neutral","sentiment_score":0.07517524063587189},{"word":"my","start":5.3599997,"end":5.52,"confidence":0.56884766,"punctuated_word":"My","sentiment":"neutral","sentiment_score":0.0714905709028244},{"word":"name","start":5.52,"end":5.7599998,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":0.06475456058979034},{"word":"is","start":5.7599998,"end":6.0,"confidence":0.99902344,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.07462106645107269},{"word":"raffae","start":6.0,"end":6.5,"confidence":0.6821289,"punctuated_word":"Raffae.","sentiment":"neutral","sentiment_score":0.07913438230752945},{"word":"i","start":10.48,"end":10.639999,"confidence":0.99902344,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.18808172643184665},{"word":"was","start":10.639999,"end":10.88,"confidence":1.0,"punctuated_word":"was","sentiment":"neutral","sentiment_score":-0.1642015427350998},{"word":"calling","start":10.88,"end":11.28,"confidence":1.0,"punctuated_word":"calling","sentiment":"neutral","sentiment_score":-0.21833111345767975},{"word":"to","start":11.28,"end":11.599999,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.2364981472492218},{"word":"cancel","start":11.599999,"end":12.099999,"confidence":0.9970703,"punctuated_word":"cancel","sentiment":"neutral","sentiment_score":-0.2222592532634735},{"word":"my","start":12.16,"end":12.48,"confidence":1.0,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.22271563112735748},{"word":"internet","start":12.48,"end":12.98,"confidence":0.94189453,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.25345560908317566},{"word":"service","start":13.04,"end":13.54,"confidence":0.9904785,"punctuated_word":"service.","sentiment":"neutral","sentiment_score":-0.21934624016284943},{"word":"oh","start":22.215,"end":22.455,"confidence":0.92944336,"punctuated_word":"Oh,","sentiment":"neutral","sentiment_score":-0.2481284737586975},{"word":"just","start":22.455,"end":22.775,"confidence":0.9921875,"punctuated_word":"just","sentiment":"neutral","sentiment_score":-0.2727355360984802},{"word":"moving","start":22.775,"end":23.275,"confidence":0.83496094,"punctuated_word":"moving.","sentiment":"neutral","sentiment_score":-0.28974592685699463},{"word":"i","start":23.335,"end":23.415,"confidence":0.9741211,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.44575056433677673},{"word":"don't","start":23.415,"end":23.654999,"confidence":0.99902344,"punctuated_word":"don't","sentiment":"negative","sentiment_score":-0.4027361869812012},{"word":"need","start":23.654999,"end":23.814999,"confidence":1.0,"punctuated_word":"need","sentiment":"negative","sentiment_score":-0.3892487585544586},{"word":"it","start":23.814999,"end":23.895,"confidence":0.9838867,"punctuated_word":"it","sentiment":"negative","sentiment_score":-0.413630098104477},{"word":"anymore","start":23.895,"end":24.395,"confidence":0.9975586,"punctuated_word":"anymore.","sentiment":"negative","sentiment_score":-0.41154372692108154},{"word":"yeah","start":32.96,"end":33.2,"confidence":0.9941406,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.030721057206392288},{"word":"like","start":33.2,"end":33.36,"confidence":0.9663086,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.04749065637588501},{"word":"i'm","start":33.36,"end":33.52,"confidence":1.0,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.04811316728591919},{"word":"moving","start":33.52,"end":33.84,"confidence":1.0,"punctuated_word":"moving","sentiment":"neutral","sentiment_score":-0.05278845131397247},{"word":"in","start":33.84,"end":33.92,"confidence":1.0,"punctuated_word":"in","sentiment":"neutral","sentiment_score":-0.043947625905275345},{"word":"with","start":33.92,"end":34.08,"confidence":1.0,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.056505464017391205},{"word":"someone","start":34.08,"end":34.4,"confidence":0.97314453,"punctuated_word":"someone.","sentiment":"neutral","sentiment_score":-0.06366011500358582},{"word":"there's","start":34.4,"end":34.64,"confidence":0.888916,"punctuated_word":"There's","sentiment":"neutral","sentiment_score":-0.03680961951613426},{"word":"already","start":34.64,"end":34.96,"confidence":0.5576172,"punctuated_word":"already","sentiment":"neutral","sentiment_score":0.005631007254123688},{"word":"internet","start":34.96,"end":35.36,"confidence":0.89501953,"punctuated_word":"Internet","sentiment":"neutral","sentiment_score":-0.059102997183799744},{"word":"service","start":35.36,"end":35.760002,"confidence":0.9902344,"punctuated_word":"service","sentiment":"neutral","sentiment_score":-0.019093193113803864},{"word":"there","start":35.760002,"end":36.260002,"confidence":0.8762207,"punctuated_word":"there.","sentiment":"neutral","sentiment_score":-0.005733383819460869},{"word":"no","start":47.185,"end":47.425003,"confidence":0.87841797,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2897135019302368},{"word":"it's","start":47.425003,"end":47.665,"confidence":0.9980469,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.3176323175430298},{"word":"not","start":47.665,"end":47.905,"confidence":0.9873047,"punctuated_word":"not","sentiment":"negative","sentiment_score":-0.354615181684494},{"word":"airtel","start":47.905,"end":48.385002,"confidence":0.91381836,"punctuated_word":"Airtel.","sentiment":"neutral","sentiment_score":-0.32583972811698914},{"word":"like","start":48.385002,"end":48.705,"confidence":0.96972656,"punctuated_word":"Like,","sentiment":"negative","sentiment_score":-0.38521862030029297},{"word":"it's","start":48.705,"end":48.865,"confidence":0.97802734,"punctuated_word":"it's","sentiment":"negative","sentiment_score":-0.42373043298721313},{"word":"all","start":48.865,"end":49.025,"confidence":0.4724121,"punctuated_word":"all","sentiment":"negative","sentiment_score":-0.35010164976119995},{"word":"reactive","start":49.025,"end":49.525,"confidence":0.9182129,"punctuated_word":"reactive.","sentiment":"neutral","sentiment_score":-0.29728496074676514},{"word":"yeah","start":49.585,"end":50.085,"confidence":0.97631836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.057929396629333496},{"word":"yeah","start":60.74,"end":60.98,"confidence":0.98339844,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.038566458970308304},{"word":"it's","start":60.98,"end":61.14,"confidence":0.99658203,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.04547244310379028},{"word":"active","start":61.14,"end":61.64,"confidence":0.99609375,"punctuated_word":"active.","sentiment":"neutral","sentiment_score":0.06117325276136398},{"word":"yeah","start":72.735,"end":73.135,"confidence":0.9909668,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.012417892925441263},{"word":"it","start":73.135,"end":73.375,"confidence":0.9970703,"punctuated_word":"It","sentiment":"neutral","sentiment_score":-0.015467969700694084},{"word":"could","start":73.375,"end":73.535,"confidence":1.0,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.02494150400161743},{"word":"be","start":73.535,"end":73.695,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.01631738804280758},{"word":"under","start":73.695,"end":73.935005,"confidence":0.94628906,"punctuated_word":"under","sentiment":"neutral","sentiment_score":-0.007921701297163963},{"word":"multiple","start":73.935005,"end":74.435005,"confidence":0.99902344,"punctuated_word":"multiple","sentiment":"neutral","sentiment_score":-0.019241074100136757},{"word":"names","start":74.495,"end":74.995,"confidence":0.99902344,"punctuated_word":"names.","sentiment":"neutral","sentiment_score":-0.030281104147434235},{"word":"check","start":75.775,"end":76.175,"confidence":0.8203125,"punctuated_word":"Check","sentiment":"neutral","sentiment_score":-0.004172869026660919},{"word":"for","start":76.175,"end":76.675,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.001146497204899788},{"word":"farzana","start":77.295006,"end":77.795006,"confidence":0.98844403,"punctuated_word":"Farzana","sentiment":"neutral","sentiment_score":-0.0004486534744501114},{"word":"zahir","start":78.095,"end":78.595,"confidence":0.8486328,"punctuated_word":"Zahir.","sentiment":"neutral","sentiment_score":-0.0076233865693211555},{"word":"so","start":78.975006,"end":79.375,"confidence":0.8051758,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.007140126079320908},{"word":"f","start":79.375,"end":79.875,"confidence":0.54345703,"punctuated_word":"f","sentiment":"neutral","sentiment_score":-0.003053254447877407},{"word":"a","start":80.255005,"end":80.575005,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.003993144258856773},{"word":"r","start":80.575005,"end":81.055,"confidence":1.0,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.00388700095936656},{"word":"hello","start":84.950005,"end":85.450005,"confidence":0.9614258,"punctuated_word":"Hello?","sentiment":"neutral","sentiment_score":0.002206268720328808},{"word":"yep","start":85.670006,"end":86.170006,"confidence":0.98999023,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.002020566491410136},{"word":"zed","start":86.39,"end":86.79,"confidence":0.6113281,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":-0.008059176616370678},{"word":"a","start":86.79,"end":86.950005,"confidence":0.9941406,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.007119029760360718},{"word":"n","start":86.950005,"end":87.270004,"confidence":0.99902344,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.012074775993824003},{"word":"a","start":87.270004,"end":87.770004,"confidence":0.7186279,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.01121281087398529},{"word":"f","start":92.310005,"end":92.71,"confidence":0.77441406,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.008060194551944733},{"word":"f","start":92.71,"end":92.950005,"confidence":0.87353516,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.008489522151648998},{"word":"of","start":92.950005,"end":93.43,"confidence":0.53759766,"punctuated_word":"Of","sentiment":"neutral","sentiment_score":-0.015996774658560753},{"word":"france","start":93.43,"end":93.93,"confidence":0.82055664,"punctuated_word":"France,","sentiment":"neutral","sentiment_score":-0.01782868802547455},{"word":"f","start":93.990005,"end":94.23,"confidence":0.9970703,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.016735238954424858},{"word":"a","start":94.23,"end":94.55,"confidence":0.99609375,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.017564937472343445},{"word":"r","start":94.55,"end":95.05,"confidence":0.98095703,"punctuated_word":"R.","sentiment":"neutral","sentiment_score":-0.024344297125935555},{"word":"yep","start":95.83,"end":96.33,"confidence":0.99658203,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.02147427573800087},{"word":"zed","start":97.270004,"end":97.75,"confidence":0.94433594,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":-0.013207237236201763},{"word":"a","start":97.75,"end":97.91,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.00893654115498066},{"word":"n","start":97.91,"end":98.23,"confidence":1.0,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.0130893737077713},{"word":"a","start":98.23,"end":98.595,"confidence":0.97314453,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.014737887308001518},{"word":"and","start":103.395004,"end":103.715004,"confidence":0.9550781,"punctuated_word":"And","sentiment":"neutral","sentiment_score":0.0027068983763456345},{"word":"last","start":103.715004,"end":103.955,"confidence":0.99609375,"punctuated_word":"last","sentiment":"neutral","sentiment_score":-0.00040980614721775055},{"word":"name","start":103.955,"end":104.355,"confidence":0.99902344,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.0008045509457588196},{"word":"zahir","start":104.355,"end":104.855,"confidence":0.8961589,"punctuated_word":"Zahir,","sentiment":"neutral","sentiment_score":-0.0003428987110964954},{"word":"z","start":105.075005,"end":105.475,"confidence":0.9980469,"punctuated_word":"z","sentiment":"neutral","sentiment_score":0.0011683646589517591},{"word":"a","start":105.475,"end":105.975,"confidence":0.8041992,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.002671011723577976},{"word":"h","start":106.115,"end":106.515,"confidence":1.0,"punctuated_word":"h","sentiment":"neutral","sentiment_score":-0.0012620501220226288},{"word":"i","start":106.515,"end":106.835,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.0022488627582788467},{"word":"r","start":106.835,"end":107.335,"confidence":0.99560547,"punctuated_word":"r.","sentiment":"neutral","sentiment_score":-0.000832701101899147},{"word":"no","start":133.025,"end":133.345,"confidence":0.79174805,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.05519700422883034},{"word":"zed","start":133.345,"end":133.845,"confidence":0.8671875,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":-0.0346287377178669},{"word":"zed","start":136.785,"end":137.025,"confidence":0.45666504,"punctuated_word":"Zed.","sentiment":"neutral","sentiment_score":-0.03723932057619095},{"word":"zed","start":137.025,"end":137.525,"confidence":0.9580078,"punctuated_word":"Zed","sentiment":"neutral","sentiment_score":-0.031684648245573044},{"word":"a","start":137.665,"end":137.825,"confidence":0.9604492,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.024137012660503387},{"word":"n","start":137.825,"end":138.225,"confidence":0.9951172,"punctuated_word":"n","sentiment":"neutral","sentiment_score":-0.024795252829790115},{"word":"a","start":138.225,"end":138.725,"confidence":0.9589844,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.028199946507811543},{"word":"zed","start":143.68,"end":143.84,"confidence":0.5286865,"punctuated_word":"Zed,","sentiment":"neutral","sentiment_score":-0.020647939294576645},{"word":"z","start":143.84,"end":144.08,"confidence":0.9790039,"punctuated_word":"z","sentiment":"neutral","sentiment_score":-0.018159279599785805},{"word":"for","start":144.08,"end":144.4,"confidence":0.97998047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.023944392800331116},{"word":"zebra","start":144.4,"end":144.9,"confidence":0.9798177,"punctuated_word":"zebra.","sentiment":"neutral","sentiment_score":-0.02484002709388733},{"word":"f","start":155.68,"end":156.16,"confidence":0.59033203,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.017730901017785072},{"word":"a","start":156.16,"end":156.48,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.018338406458497047},{"word":"r","start":156.48,"end":156.95999,"confidence":0.9951172,"punctuated_word":"r","sentiment":"neutral","sentiment_score":-0.016292531043291092},{"word":"a","start":156.95999,"end":157.425,"confidence":0.9902344,"punctuated_word":"a.","sentiment":"neutral","sentiment_score":-0.015235408209264278},{"word":"okay","start":157.905,"end":158.38501,"confidence":0.99121094,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.009107787162065506},{"word":"f","start":158.38501,"end":158.865,"confidence":0.81933594,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.018857011571526527},{"word":"f","start":158.865,"end":159.105,"confidence":0.7324219,"punctuated_word":"f","sentiment":"neutral","sentiment_score":-0.02110801264643669},{"word":"for","start":159.105,"end":159.345,"confidence":0.99316406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.030342062935233116},{"word":"frank","start":159.345,"end":159.66501,"confidence":0.7145996,"punctuated_word":"Frank.","sentiment":"neutral","sentiment_score":-0.03460920229554176},{"word":"sorry","start":159.66501,"end":159.985,"confidence":0.9880371,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":-0.06197446584701538},{"word":"f","start":159.985,"end":160.225,"confidence":0.99609375,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.029234308749437332},{"word":"for","start":160.225,"end":160.465,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.034200944006443024},{"word":"frank","start":160.465,"end":160.965,"confidence":0.96899414,"punctuated_word":"Frank,","sentiment":"neutral","sentiment_score":-0.044626347720623016},{"word":"a","start":161.105,"end":161.265,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.04000747948884964},{"word":"for","start":161.265,"end":161.505,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04346168041229248},{"word":"alpha","start":161.505,"end":162.005,"confidence":0.9941406,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":-0.03089442476630211},{"word":"f","start":162.38501,"end":162.545,"confidence":0.9921875,"punctuated_word":"F","sentiment":"neutral","sentiment_score":-0.02360427752137184},{"word":"for","start":162.545,"end":163.02501,"confidence":0.9790039,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.03712475299835205},{"word":"r","start":163.02501,"end":163.345,"confidence":0.6958008,"punctuated_word":"R","sentiment":"neutral","sentiment_score":-0.03124215081334114},{"word":"for","start":163.345,"end":163.505,"confidence":0.8286133,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.04009559005498886},{"word":"romeo","start":163.505,"end":164.005,"confidence":0.99609375,"punctuated_word":"Romeo,","sentiment":"neutral","sentiment_score":-0.033357467502355576},{"word":"z","start":164.545,"end":164.785,"confidence":0.98828125,"punctuated_word":"Z","sentiment":"neutral","sentiment_score":-0.025001637637615204},{"word":"for","start":164.785,"end":165.02501,"confidence":0.75634766,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.035596173256635666},{"word":"zebra","start":165.02501,"end":165.52501,"confidence":0.98030597,"punctuated_word":"zebra,","sentiment":"neutral","sentiment_score":-0.01727173663675785},{"word":"a","start":166.145,"end":166.38501,"confidence":1.0,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.01614447683095932},{"word":"for","start":166.38501,"end":166.625,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.02025608718395233},{"word":"alpha","start":166.625,"end":167.125,"confidence":0.99658203,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":-0.019691983237862587},{"word":"n","start":167.265,"end":167.425,"confidence":0.99902344,"punctuated_word":"N","sentiment":"neutral","sentiment_score":-0.00786004588007927},{"word":"for","start":167.425,"end":167.66501,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0241231732070446},{"word":"nancy","start":167.66501,"end":168.16501,"confidence":0.9980469,"punctuated_word":"Nancy,","sentiment":"neutral","sentiment_score":-0.032131943851709366},{"word":"a","start":168.225,"end":168.38501,"confidence":0.9951172,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.020158084109425545},{"word":"for","start":168.38501,"end":168.545,"confidence":0.99121094,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.019443068653345108},{"word":"alpha","start":168.545,"end":169.045,"confidence":0.98950195,"punctuated_word":"alpha.","sentiment":"neutral","sentiment_score":-0.021437622606754303},{"word":"it's","start":177.12,"end":177.44,"confidence":0.78759766,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":-0.025838222354650497},{"word":"a","start":177.44,"end":177.6,"confidence":0.60498047,"punctuated_word":"a","sentiment":"neutral","sentiment_score":-0.016755687072873116},{"word":"u","start":177.6,"end":178.0,"confidence":0.9736328,"punctuated_word":"u.","sentiment":"neutral","sentiment_score":-0.024076471105217937},{"word":"so","start":178.0,"end":178.24,"confidence":0.77978516,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.046859871596097946},{"word":"it's","start":178.24,"end":178.40001,"confidence":0.87158203,"punctuated_word":"it's","sentiment":"neutral","sentiment_score":0.05441503971815109},{"word":"zed","start":178.40001,"end":178.88,"confidence":0.8149414,"punctuated_word":"zed,","sentiment":"neutral","sentiment_score":0.054487213492393494},{"word":"z","start":178.88,"end":178.96,"confidence":0.99316406,"punctuated_word":"Z","sentiment":"neutral","sentiment_score":0.05804123356938362},{"word":"for","start":178.96,"end":179.28,"confidence":0.9350586,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.031777266412973404},{"word":"zebra","start":179.28,"end":179.78,"confidence":0.95996094,"punctuated_word":"zebra,","sentiment":"neutral","sentiment_score":0.058287084102630615},{"word":"a","start":180.16,"end":180.40001,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.06612500548362732},{"word":"for","start":180.40001,"end":180.56,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.036051128059625626},{"word":"alpha","start":180.56,"end":181.06,"confidence":0.99853516,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.062030985951423645},{"word":"h","start":181.6,"end":181.84,"confidence":1.0,"punctuated_word":"H","sentiment":"neutral","sentiment_score":0.0842023491859436},{"word":"for","start":181.84,"end":182.08,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.03446175158023834},{"word":"holland","start":182.08,"end":182.58,"confidence":0.9951172,"punctuated_word":"Holland,","sentiment":"neutral","sentiment_score":0.07202772796154022},{"word":"i","start":183.28499,"end":183.525,"confidence":0.9941406,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.07267825305461884},{"word":"for","start":183.525,"end":183.765,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.052679166197776794},{"word":"india","start":183.765,"end":184.265,"confidence":0.9921875,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.1033194661140442},{"word":"and","start":184.325,"end":184.64499,"confidence":1.0,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.06893649697303772},{"word":"r","start":184.64499,"end":184.805,"confidence":0.9863281,"punctuated_word":"R","sentiment":"neutral","sentiment_score":0.144423246383667},{"word":"for","start":184.805,"end":184.965,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.056265782564878464},{"word":"romeo","start":184.965,"end":185.465,"confidence":0.99853516,"punctuated_word":"Romeo.","sentiment":"neutral","sentiment_score":0.11981642246246338},{"word":"correct","start":202.58,"end":203.08,"confidence":0.89404297,"punctuated_word":"Correct.","sentiment":"neutral","sentiment_score":-0.0025688782334327698},{"word":"okay","start":210.175,"end":210.415,"confidence":0.9970703,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.04049502685666084},{"word":"is","start":210.415,"end":210.655,"confidence":0.9980469,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":-0.014853636734187605},{"word":"it","start":210.655,"end":210.815,"confidence":1.0,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.011018672958016396},{"word":"possible","start":210.815,"end":211.135,"confidence":1.0,"punctuated_word":"possible","sentiment":"neutral","sentiment_score":-0.003419764339923858},{"word":"to","start":211.135,"end":211.215,"confidence":0.99902344,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.020629731938242912},{"word":"check","start":211.215,"end":211.455,"confidence":1.0,"punctuated_word":"check","sentiment":"neutral","sentiment_score":-0.007352970540523529},{"word":"with","start":211.455,"end":211.615,"confidence":0.9980469,"punctuated_word":"with","sentiment":"neutral","sentiment_score":-0.02057619020342827},{"word":"the","start":211.615,"end":211.69499,"confidence":0.99121094,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.01975112780928612},{"word":"address","start":211.69499,"end":212.015,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.019959429278969765},{"word":"what","start":212.015,"end":212.255,"confidence":0.8051758,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.011670833453536034},{"word":"name","start":212.255,"end":212.415,"confidence":0.9980469,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.04597993940114975},{"word":"it","start":212.415,"end":212.575,"confidence":0.9267578,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.021418074145913124},{"word":"could","start":212.575,"end":212.655,"confidence":0.96435547,"punctuated_word":"could","sentiment":"neutral","sentiment_score":-0.006418466567993164},{"word":"be","start":212.655,"end":212.815,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.015045730397105215},{"word":"under","start":212.815,"end":213.315,"confidence":0.9995117,"punctuated_word":"under?","sentiment":"neutral","sentiment_score":-0.008249090053141117},{"word":"yep","start":215.535,"end":216.035,"confidence":0.75146484,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.0458468496799469},{"word":"the","start":216.495,"end":216.735,"confidence":0.7949219,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.02480817586183548},{"word":"address","start":216.735,"end":217.135,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":0.03162192553281784},{"word":"is","start":217.135,"end":217.615,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.03548184037208557},{"word":"43","start":217.615,"end":218.415,"confidence":0.9946289,"punctuated_word":"43","sentiment":"neutral","sentiment_score":0.03220916911959648},{"word":"so","start":218.495,"end":218.735,"confidence":0.9667969,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.017630089074373245},{"word":"43","start":218.735,"end":219.555,"confidence":0.9916992,"punctuated_word":"43","sentiment":"neutral","sentiment_score":0.012036322616040708},{"word":"cabell","start":220.655,"end":221.135,"confidence":0.39782715,"punctuated_word":"Cabell","sentiment":"neutral","sentiment_score":0.017766516655683517},{"word":"street","start":221.135,"end":221.615,"confidence":0.7878418,"punctuated_word":"Street.","sentiment":"neutral","sentiment_score":0.016704294830560684},{"word":"it's","start":221.615,"end":221.775,"confidence":0.6956787,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.016089316457509995},{"word":"a","start":221.775,"end":221.935,"confidence":0.6875,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.01849200204014778},{"word":"k","start":221.935,"end":222.415,"confidence":0.99902344,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.010921659879386423},{"word":"k","start":222.415,"end":222.655,"confidence":0.5810547,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.01334135141223669},{"word":"for","start":222.655,"end":222.975,"confidence":0.9873047,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.015118061564862728},{"word":"kite","start":222.975,"end":223.38,"confidence":0.9977214,"punctuated_word":"Kite,","sentiment":"neutral","sentiment_score":0.023534655570983887},{"word":"a","start":223.86,"end":224.02,"confidence":0.99902344,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.022113211452960968},{"word":"for","start":224.02,"end":224.34001,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.01958612725138664},{"word":"alpha","start":224.34001,"end":224.84001,"confidence":0.99609375,"punctuated_word":"Alpha,","sentiment":"neutral","sentiment_score":0.01862325891852379},{"word":"v","start":225.22,"end":225.46,"confidence":0.99609375,"punctuated_word":"V","sentiment":"neutral","sentiment_score":0.02476193755865097},{"word":"for","start":225.46,"end":225.78,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.011594578623771667},{"word":"venice","start":225.78,"end":226.28,"confidence":0.99853516,"punctuated_word":"Venice,","sentiment":"neutral","sentiment_score":0.017016936093568802},{"word":"e","start":226.74,"end":226.90001,"confidence":0.99902344,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.018933195620775223},{"word":"for","start":226.90001,"end":227.22,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.007968291640281677},{"word":"england","start":227.22,"end":227.72,"confidence":0.99902344,"punctuated_word":"England,","sentiment":"neutral","sentiment_score":0.008332251571118832},{"word":"l","start":228.5,"end":228.66,"confidence":0.99902344,"punctuated_word":"L","sentiment":"neutral","sentiment_score":0.01035098358988762},{"word":"for","start":228.66,"end":229.16,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.004612956196069717},{"word":"lithuania","start":229.3,"end":229.8,"confidence":0.9807129,"punctuated_word":"Lithuania,","sentiment":"neutral","sentiment_score":0.0091034434735775},{"word":"cable","start":230.26001,"end":230.74,"confidence":0.9160156,"punctuated_word":"Cable","sentiment":"neutral","sentiment_score":0.019752588123083115},{"word":"street","start":230.74,"end":231.24,"confidence":0.99365234,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":0.013467257842421532},{"word":"torrance","start":231.38,"end":231.88,"confidence":0.91097003,"punctuated_word":"Torrance,","sentiment":"neutral","sentiment_score":0.013889526948332788},{"word":"a","start":232.58,"end":232.82,"confidence":0.9526367,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.01298568956553936},{"word":"c","start":232.82,"end":232.98001,"confidence":0.98291016,"punctuated_word":"C","sentiment":"neutral","sentiment_score":0.006796889007091522},{"word":"t","start":232.98001,"end":233.48001,"confidence":0.9941406,"punctuated_word":"T.","sentiment":"neutral","sentiment_score":0.008521179668605328},{"word":"a","start":269.585,"end":269.745,"confidence":0.5385742,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.020810270681977272},{"word":"a","start":269.745,"end":269.985,"confidence":0.8388672,"punctuated_word":"A","sentiment":"neutral","sentiment_score":-0.015760071575641632},{"word":"v","start":269.985,"end":270.465,"confidence":0.8144531,"punctuated_word":"V","sentiment":"neutral","sentiment_score":-0.01215331256389618},{"word":"e","start":270.465,"end":270.705,"confidence":0.99609375,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.009629959240555763},{"word":"l","start":270.705,"end":271.105,"confidence":0.8762207,"punctuated_word":"L,","sentiment":"neutral","sentiment_score":-0.01205315627157688},{"word":"e","start":271.105,"end":271.345,"confidence":0.9941406,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.008823571726679802},{"word":"e","start":271.345,"end":271.505,"confidence":0.8461914,"punctuated_word":"E","sentiment":"neutral","sentiment_score":-0.009771483018994331},{"word":"for","start":271.505,"end":271.745,"confidence":0.9760742,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.026207324117422104},{"word":"england","start":271.745,"end":272.245,"confidence":0.98876953,"punctuated_word":"England.","sentiment":"neutral","sentiment_score":-0.024491824209690097},{"word":"certain","start":306.57,"end":307.07,"confidence":0.6032715,"punctuated_word":"Certain?","sentiment":"neutral","sentiment_score":-0.02044747024774551},{"word":"right","start":316.945,"end":317.185,"confidence":0.96777344,"punctuated_word":"Right.","sentiment":"neutral","sentiment_score":-0.053493086248636246},{"word":"so","start":317.185,"end":317.345,"confidence":0.99609375,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.08715147525072098},{"word":"that","start":317.345,"end":317.665,"confidence":0.99902344,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.11048728227615356},{"word":"that","start":317.665,"end":318.165,"confidence":0.99609375,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.12294349819421768},{"word":"that","start":318.225,"end":318.46503,"confidence":0.9970703,"punctuated_word":"that","sentiment":"neutral","sentiment_score":-0.13282538950443268},{"word":"address","start":318.46503,"end":318.785,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.15253475308418274},{"word":"is","start":318.785,"end":318.945,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.1333080679178238},{"word":"not","start":318.945,"end":319.105,"confidence":0.984375,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.13254289329051971},{"word":"right","start":319.105,"end":319.42502,"confidence":0.8203125,"punctuated_word":"right?","sentiment":"neutral","sentiment_score":-0.11673513799905776},{"word":"that","start":319.42502,"end":319.58502,"confidence":0.9941406,"punctuated_word":"That","sentiment":"neutral","sentiment_score":-0.05658431723713875},{"word":"should","start":319.58502,"end":319.825,"confidence":0.99902344,"punctuated_word":"should","sentiment":"neutral","sentiment_score":-0.04296444356441498},{"word":"be","start":319.825,"end":319.98502,"confidence":1.0,"punctuated_word":"be","sentiment":"neutral","sentiment_score":-0.10067497938871384},{"word":"the","start":319.98502,"end":320.065,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.13020499050617218},{"word":"correct","start":320.065,"end":320.30502,"confidence":1.0,"punctuated_word":"correct","sentiment":"neutral","sentiment_score":-0.09714125841856004},{"word":"address","start":320.30502,"end":320.80502,"confidence":0.9890137,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.09065746515989304},{"word":"yeah","start":328.14502,"end":328.30502,"confidence":0.97998047,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.05901896953582764},{"word":"yeah","start":328.30502,"end":328.80502,"confidence":0.9309082,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.06759622693061829},{"word":"sure","start":332.27,"end":332.77,"confidence":0.9511719,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.13968980312347412},{"word":"sure","start":333.71,"end":334.03,"confidence":0.9980469,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.004842933267354965},{"word":"sure","start":334.03,"end":334.19,"confidence":0.9995117,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.013530493713915348},{"word":"sure","start":334.19,"end":334.69,"confidence":0.9975586,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":0.02145920880138874},{"word":"the","start":335.31,"end":335.47,"confidence":0.85253906,"punctuated_word":"The","sentiment":"neutral","sentiment_score":0.007882390171289444},{"word":"email","start":335.47,"end":335.87,"confidence":0.99902344,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.0014597699046134949},{"word":"address","start":335.87,"end":336.35,"confidence":0.9980469,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.000729631632566452},{"word":"is","start":336.35,"end":336.83,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.017978878691792488},{"word":"fasil","start":336.83,"end":337.33,"confidence":0.3918152,"punctuated_word":"fasil,","sentiment":"neutral","sentiment_score":0.017563078552484512},{"word":"so","start":337.47,"end":337.71,"confidence":0.5078125,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.015057940036058426},{"word":"f","start":337.71,"end":338.11,"confidence":0.8989258,"punctuated_word":"f","sentiment":"neutral","sentiment_score":0.011675328016281128},{"word":"for","start":338.11,"end":338.51,"confidence":0.98828125,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.005406385287642479},{"word":"frank","start":338.51,"end":339.01,"confidence":0.96533203,"punctuated_word":"Frank,","sentiment":"neutral","sentiment_score":0.007062151096761227},{"word":"a","start":339.47,"end":339.63,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.010885766707360744},{"word":"for","start":339.63,"end":339.95,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.00244375504553318},{"word":"alpha","start":339.95,"end":340.45,"confidence":0.9946289,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.004396503791213036},{"word":"i","start":341.15,"end":341.38998,"confidence":0.9970703,"punctuated_word":"I","sentiment":"neutral","sentiment_score":0.007843242958188057},{"word":"for","start":341.38998,"end":341.71,"confidence":1.0,"punctuated_word":"for","sentiment":"neutral","sentiment_score":-0.0034804772585630417},{"word":"india","start":341.71,"end":342.195,"confidence":0.99902344,"punctuated_word":"India,","sentiment":"neutral","sentiment_score":0.0042335763573646545},{"word":"s","start":343.075,"end":343.23502,"confidence":0.9951172,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.00020460831001400948},{"word":"for","start":343.23502,"end":343.635,"confidence":0.9941406,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.006387775763869286},{"word":"sierra","start":343.635,"end":344.135,"confidence":0.8708496,"punctuated_word":"Sierra,","sentiment":"neutral","sentiment_score":0.01324792578816414},{"word":"a","start":344.995,"end":345.155,"confidence":0.9970703,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.01536102034151554},{"word":"for","start":345.155,"end":345.39502,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.005183916538953781},{"word":"alpha","start":345.39502,"end":345.89502,"confidence":0.99609375,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.02026215568184853},{"word":"l","start":346.595,"end":346.83502,"confidence":0.99902344,"punctuated_word":"l","sentiment":"neutral","sentiment_score":0.026243865489959717},{"word":"for","start":346.83502,"end":347.075,"confidence":0.99902344,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.015812253579497337},{"word":"lithuania","start":347.075,"end":347.575,"confidence":0.845459,"punctuated_word":"Lithuania,","sentiment":"neutral","sentiment_score":0.029256924986839294},{"word":"faisal","start":347.95502,"end":348.45502,"confidence":0.7956543,"punctuated_word":"Faisal,","sentiment":"neutral","sentiment_score":0.03564522787928581},{"word":"and","start":349.39502,"end":349.635,"confidence":0.99902344,"punctuated_word":"and","sentiment":"neutral","sentiment_score":0.0345936082303524},{"word":"then","start":349.635,"end":350.135,"confidence":0.99121094,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.04258295148611069},{"word":"a","start":350.915,"end":351.155,"confidence":0.7076416,"punctuated_word":"a,","sentiment":"neutral","sentiment_score":0.025703318417072296},{"word":"b","start":351.155,"end":351.475,"confidence":0.9916992,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.02258208394050598},{"word":"b","start":351.475,"end":351.795,"confidence":0.9916992,"punctuated_word":"b,","sentiment":"neutral","sentiment_score":0.0190469678491354},{"word":"a","start":351.795,"end":351.95502,"confidence":0.99609375,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.02670678310096264},{"word":"s","start":351.95502,"end":352.355,"confidence":0.9682617,"punctuated_word":"s,","sentiment":"neutral","sentiment_score":0.02538474276661873},{"word":"a","start":352.355,"end":352.595,"confidence":0.9980469,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.029027637094259266},{"word":"for","start":352.595,"end":352.83502,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.019593747332692143},{"word":"alpha","start":352.83502,"end":353.33502,"confidence":0.99853516,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.02486557513475418},{"word":"b","start":353.715,"end":353.95502,"confidence":0.99609375,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.035485271364450455},{"word":"for","start":353.95502,"end":354.195,"confidence":0.99609375,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.017472675070166588},{"word":"bull","start":354.195,"end":354.695,"confidence":0.9399414,"punctuated_word":"bull,","sentiment":"neutral","sentiment_score":0.023016180843114853},{"word":"b","start":354.83502,"end":354.995,"confidence":0.99902344,"punctuated_word":"b","sentiment":"neutral","sentiment_score":0.02969996258616447},{"word":"for","start":354.995,"end":355.23502,"confidence":0.9980469,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.016578270122408867},{"word":"bull","start":355.23502,"end":355.73502,"confidence":0.99658203,"punctuated_word":"bull,","sentiment":"neutral","sentiment_score":0.030357133597135544},{"word":"a","start":355.875,"end":356.11502,"confidence":0.99902344,"punctuated_word":"a","sentiment":"neutral","sentiment_score":0.03118565678596497},{"word":"for","start":356.11502,"end":356.275,"confidence":0.9873047,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.01954786293208599},{"word":"alpha","start":356.275,"end":356.775,"confidence":0.9980469,"punctuated_word":"alpha,","sentiment":"neutral","sentiment_score":0.02442264184355736},{"word":"s","start":357.075,"end":357.39,"confidence":0.8691406,"punctuated_word":"s","sentiment":"neutral","sentiment_score":0.03053995966911316},{"word":"for","start":357.47,"end":357.79,"confidence":0.9951172,"punctuated_word":"for","sentiment":"neutral","sentiment_score":0.022566726431250572},{"word":"sierra","start":357.79,"end":358.29,"confidence":0.74487305,"punctuated_word":"Sierra,","sentiment":"neutral","sentiment_score":0.03227437287569046},{"word":"then","start":360.67,"end":360.91,"confidence":0.93359375,"punctuated_word":"then","sentiment":"neutral","sentiment_score":0.05869632959365845},{"word":"the","start":360.91,"end":361.07,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.03352002054452896},{"word":"word","start":361.07,"end":361.39,"confidence":0.9980469,"punctuated_word":"word","sentiment":"neutral","sentiment_score":0.02068064361810684},{"word":"email","start":361.39,"end":361.87003,"confidence":0.7570801,"punctuated_word":"email.","sentiment":"neutral","sentiment_score":0.020722081884741783},{"word":"so","start":361.87003,"end":362.11002,"confidence":0.97265625,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.02637369744479656},{"word":"email@gmail.com","start":362.11002,"end":366.21002,"confidence":0.9609375,"punctuated_word":"email@gmail.com.","sentiment":"neutral","sentiment_score":0.029814332723617554},{"word":"it","start":404.055,"end":404.215,"confidence":0.9111328,"punctuated_word":"It","sentiment":"neutral","sentiment_score":0.03823874145746231},{"word":"should","start":404.215,"end":404.535,"confidence":0.9970703,"punctuated_word":"should","sentiment":"neutral","sentiment_score":0.07744485139846802},{"word":"be","start":404.535,"end":404.775,"confidence":0.9716797,"punctuated_word":"be","sentiment":"neutral","sentiment_score":0.026765089482069016},{"word":"faisal","start":404.775,"end":405.275,"confidence":0.5826823,"punctuated_word":"faisal","sentiment":"neutral","sentiment_score":0.049551479518413544},{"word":"abas","start":405.335,"end":405.835,"confidence":0.47229004,"punctuated_word":"abas.","sentiment":"neutral","sentiment_score":0.009622590616345406},{"word":"so","start":406.215,"end":406.455,"confidence":0.9453125,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11547701805830002},{"word":"that","start":406.455,"end":406.615,"confidence":0.90478516,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.1145687997341156},{"word":"that's","start":406.775,"end":407.01498,"confidence":1.0,"punctuated_word":"that's","sentiment":"positive","sentiment_score":0.4907431006431579},{"word":"part","start":407.01498,"end":407.255,"confidence":0.9526367,"punctuated_word":"part","sentiment":"positive","sentiment_score":0.6206578016281128},{"word":"of","start":407.255,"end":407.335,"confidence":1.0,"punctuated_word":"of","sentiment":"positive","sentiment_score":0.6233568787574768},{"word":"the","start":407.335,"end":407.495,"confidence":0.9550781,"punctuated_word":"the","sentiment":"positive","sentiment_score":0.5641943216323853},{"word":"email","start":407.495,"end":407.815,"confidence":0.9980469,"punctuated_word":"email","sentiment":"neutral","sentiment_score":0.06047212332487106},{"word":"itself","start":407.815,"end":408.29498,"confidence":0.95825195,"punctuated_word":"itself.","sentiment":"neutral","sentiment_score":0.11437874287366868},{"word":"yeah","start":408.29498,"end":408.79498,"confidence":0.90625,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.18708905577659607},{"word":"07/01/1978","start":415.4,"end":417.58,"confidence":0.975179,"punctuated_word":"07/01/1978.","sentiment":"neutral","sentiment_score":0.028835594654083252},{"word":"sorry","start":419.24,"end":419.56,"confidence":0.94921875,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.019956808537244797},{"word":"19","start":419.56,"end":419.88,"confidence":0.99853516,"punctuated_word":"19","sentiment":"neutral","sentiment_score":0.004275735467672348},{"word":"8119","start":419.88,"end":420.52,"confidence":0.8336589,"punctuated_word":"8119","sentiment":"neutral","sentiment_score":-0.0008337842300534248},{"word":"81","start":420.52,"end":421.0,"confidence":0.9970703,"punctuated_word":"81.","sentiment":"neutral","sentiment_score":0.008426027372479439},{"word":"sorry","start":421.0,"end":421.5,"confidence":0.9970703,"punctuated_word":"Sorry.","sentiment":"neutral","sentiment_score":0.01621142402291298},{"word":"what's","start":426.745,"end":426.985,"confidence":0.78027344,"punctuated_word":"What's","sentiment":"neutral","sentiment_score":0.011588661931455135},{"word":"the","start":426.985,"end":427.065,"confidence":0.9941406,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.014782647602260113},{"word":"identification","start":427.065,"end":427.565,"confidence":0.9970703,"punctuated_word":"identification","sentiment":"neutral","sentiment_score":0.01047525554895401},{"word":"number","start":427.865,"end":428.365,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.01818975992500782},{"word":"okay","start":450.15,"end":450.38998,"confidence":0.9355469,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.06083466857671738},{"word":"give","start":450.38998,"end":450.62997,"confidence":0.99121094,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.05311191454529762},{"word":"me","start":450.62997,"end":450.87,"confidence":0.9980469,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.04381069540977478},{"word":"one","start":450.87,"end":451.03,"confidence":0.9970703,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.0623779371380806},{"word":"moment","start":451.03,"end":451.50998,"confidence":0.9567871,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":0.07016873359680176},{"word":"sir","start":451.50998,"end":452.00998,"confidence":0.98168945,"punctuated_word":"sir.","sentiment":"neutral","sentiment_score":0.0847991555929184},{"word":"yes","start":470.62,"end":470.86,"confidence":0.96777344,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.12932181358337402},{"word":"yes","start":470.86,"end":471.36,"confidence":0.8564453,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":0.18630750477313995},{"word":"that's","start":472.7,"end":473.02,"confidence":0.8984375,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.3317592144012451},{"word":"all","start":473.02,"end":473.34,"confidence":0.8378906,"punctuated_word":"all","sentiment":"positive","sentiment_score":0.486940860748291},{"word":"good","start":473.34,"end":473.58,"confidence":0.9650879,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.44668126106262207},{"word":"that's","start":473.58,"end":473.65997,"confidence":0.56591797,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.1617235243320465},{"word":"when","start":473.74,"end":473.98,"confidence":0.18896484,"punctuated_word":"when","sentiment":"neutral","sentiment_score":0.17486071586608887},{"word":"you","start":473.98,"end":474.06,"confidence":0.9482422,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.15208111703395844},{"word":"do","start":474.06,"end":474.22,"confidence":0.6328125,"punctuated_word":"do","sentiment":"neutral","sentiment_score":0.14838522672653198},{"word":"it","start":474.22,"end":474.38,"confidence":0.9243164,"punctuated_word":"it","sentiment":"neutral","sentiment_score":0.10893331468105316},{"word":"one","start":475.1,"end":475.26,"confidence":0.18408203,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.10206525027751924},{"word":"second","start":475.26,"end":475.76,"confidence":0.9736328,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.1112433820962906},{"word":"do","start":507.08502,"end":507.245,"confidence":0.5566406,"punctuated_word":"Do","sentiment":"neutral","sentiment_score":0.017023544758558273},{"word":"you","start":507.245,"end":507.325,"confidence":0.99609375,"punctuated_word":"you","sentiment":"neutral","sentiment_score":0.02655131183564663},{"word":"need","start":507.325,"end":507.64502,"confidence":1.0,"punctuated_word":"need","sentiment":"neutral","sentiment_score":0.033505797386169434},{"word":"the","start":507.64502,"end":508.14502,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.033453114330768585},{"word":"id","start":508.20502,"end":508.525,"confidence":0.99902344,"punctuated_word":"ID","sentiment":"neutral","sentiment_score":0.017439190298318863},{"word":"number","start":508.525,"end":509.025,"confidence":0.9995117,"punctuated_word":"number?","sentiment":"neutral","sentiment_score":0.022072939202189445},{"word":"okay","start":511.885,"end":512.385,"confidence":0.9189453,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.019128747284412384},{"word":"trying","start":513.565,"end":513.805,"confidence":0.60498047,"punctuated_word":"Trying","sentiment":"neutral","sentiment_score":0.001590130850672722},{"word":"to","start":513.805,"end":513.885,"confidence":0.9951172,"punctuated_word":"to","sentiment":"neutral","sentiment_score":0.0043432340025901794},{"word":"find","start":513.885,"end":514.205,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.001501239836215973},{"word":"it","start":514.205,"end":514.705,"confidence":0.9794922,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":-0.012569492682814598},{"word":"because","start":515.085,"end":515.405,"confidence":0.4440918,"punctuated_word":"Because","sentiment":"neutral","sentiment_score":-0.05709307640790939},{"word":"it","start":515.405,"end":515.485,"confidence":0.41186523,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06413841247558594},{"word":"is","start":515.485,"end":515.72504,"confidence":0.6347656,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07313033938407898},{"word":"not","start":515.72504,"end":515.805,"confidence":0.9970703,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08109236508607864},{"word":"like","start":515.885,"end":516.045,"confidence":0.99365234,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.09809136390686037},{"word":"this","start":516.045,"end":516.28503,"confidence":0.4909668,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.14688560366630554},{"word":"is","start":516.28503,"end":516.365,"confidence":0.9921875,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.11436352133750916},{"word":"not","start":516.365,"end":516.525,"confidence":0.99902344,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.09232338517904282},{"word":"me","start":516.525,"end":516.765,"confidence":0.9284668,"punctuated_word":"me.","sentiment":"neutral","sentiment_score":-0.09473471343517303},{"word":"this","start":516.765,"end":516.925,"confidence":0.5439453,"punctuated_word":"This","sentiment":"neutral","sentiment_score":-0.10058555752038956},{"word":"is","start":516.925,"end":517.005,"confidence":0.9941406,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.07993917912244797},{"word":"my","start":517.005,"end":517.165,"confidence":0.99609375,"punctuated_word":"my","sentiment":"neutral","sentiment_score":-0.06363971531391144},{"word":"father","start":517.165,"end":517.665,"confidence":0.99902344,"punctuated_word":"father.","sentiment":"neutral","sentiment_score":-0.0766751766204834},{"word":"i'm","start":517.72504,"end":517.965,"confidence":0.98583984,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.039072729647159576},{"word":"trying","start":517.965,"end":518.205,"confidence":0.98828125,"punctuated_word":"trying","sentiment":"neutral","sentiment_score":-0.03064367175102234},{"word":"to","start":518.205,"end":518.365,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.022482160478830338},{"word":"find","start":518.365,"end":518.525,"confidence":1.0,"punctuated_word":"find","sentiment":"neutral","sentiment_score":-0.018383637070655823},{"word":"if","start":518.525,"end":518.605,"confidence":0.77001953,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.017580782994627953},{"word":"i","start":518.605,"end":518.765,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.01634123921394348},{"word":"can","start":518.765,"end":518.925,"confidence":0.98828125,"punctuated_word":"can","sentiment":"neutral","sentiment_score":-0.015498246997594832},{"word":"take","start":518.925,"end":519.165,"confidence":0.91503906,"punctuated_word":"take","sentiment":"neutral","sentiment_score":-0.01503165066242218},{"word":"photo","start":519.165,"end":519.405,"confidence":0.28833008,"punctuated_word":"photo","sentiment":"neutral","sentiment_score":-0.02530808374285698},{"word":"of","start":519.405,"end":519.565,"confidence":0.9921875,"punctuated_word":"of","sentiment":"neutral","sentiment_score":-0.03637361153960228},{"word":"his","start":519.565,"end":519.645,"confidence":0.99121094,"punctuated_word":"his","sentiment":"neutral","sentiment_score":-0.039479468017816544},{"word":"license","start":519.645,"end":520.05,"confidence":0.8286133,"punctuated_word":"license.","sentiment":"neutral","sentiment_score":-0.029662225395441055},{"word":"yeah","start":525.73,"end":526.13,"confidence":0.8666992,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.011389657855033876},{"word":"that's","start":526.13,"end":526.20996,"confidence":0.6846924,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":-0.011984877288341522},{"word":"what","start":526.20996,"end":526.70996,"confidence":0.4309082,"punctuated_word":"what","sentiment":"neutral","sentiment_score":-0.019317900761961937},{"word":"that's","start":527.57,"end":527.89,"confidence":0.6862793,"punctuated_word":"that's","sentiment":"neutral","sentiment_score":-0.0071207573637366295},{"word":"all","start":527.89,"end":528.29,"confidence":0.7663574,"punctuated_word":"all.","sentiment":"neutral","sentiment_score":0.004954325035214424},{"word":"give","start":528.29,"end":528.52997,"confidence":0.9243164,"punctuated_word":"Give","sentiment":"neutral","sentiment_score":0.003738395869731903},{"word":"me","start":528.52997,"end":528.61,"confidence":0.9892578,"punctuated_word":"me","sentiment":"neutral","sentiment_score":0.02316369116306305},{"word":"one","start":528.61,"end":528.85,"confidence":0.9892578,"punctuated_word":"one","sentiment":"neutral","sentiment_score":0.007136352360248566},{"word":"second","start":528.85,"end":529.35,"confidence":0.70043945,"punctuated_word":"second.","sentiment":"neutral","sentiment_score":0.014421030879020693},{"word":"no","start":538.485,"end":538.725,"confidence":0.9875488,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.08629819750785828},{"word":"no","start":538.725,"end":538.885,"confidence":0.99853516,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.07603713870048523},{"word":"no","start":538.885,"end":539.205,"confidence":0.99316406,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.06512515246868134},{"word":"my","start":539.205,"end":539.365,"confidence":0.98535156,"punctuated_word":"My","sentiment":"neutral","sentiment_score":-0.04502145946025848},{"word":"name","start":539.365,"end":539.605,"confidence":1.0,"punctuated_word":"name","sentiment":"neutral","sentiment_score":-0.05160941928625107},{"word":"is","start":539.605,"end":539.765,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.026609452441334724},{"word":"raffae","start":539.765,"end":540.265,"confidence":0.60284424,"punctuated_word":"Raffae.","sentiment":"neutral","sentiment_score":-0.029213428497314453},{"word":"yeah","start":542.40497,"end":542.90497,"confidence":0.619751,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.021211810410022736},{"word":"farzana","start":543.125,"end":543.605,"confidence":0.72216797,"punctuated_word":"Farzana","sentiment":"neutral","sentiment_score":0.0283056553453207},{"word":"is","start":543.605,"end":543.765,"confidence":0.9760742,"punctuated_word":"is","sentiment":"neutral","sentiment_score":0.0260786022990942},{"word":"my","start":543.765,"end":543.925,"confidence":0.9970703,"punctuated_word":"my","sentiment":"neutral","sentiment_score":0.02384207770228386},{"word":"grandma","start":543.925,"end":544.425,"confidence":0.93066406,"punctuated_word":"grandma.","sentiment":"neutral","sentiment_score":0.030499354004859924},{"word":"yep","start":546.325,"end":546.645,"confidence":0.633667,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.03914564102888107},{"word":"okay","start":546.645,"end":547.045,"confidence":0.9560547,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.04810844361782074},{"word":"got","start":547.045,"end":547.285,"confidence":0.23876953,"punctuated_word":"Got","sentiment":"neutral","sentiment_score":0.04760287702083587},{"word":"it","start":547.285,"end":547.535,"confidence":0.6298828,"punctuated_word":"it.","sentiment":"neutral","sentiment_score":0.04105515033006668},{"word":"yep","start":547.535,"end":548.035,"confidence":0.76538086,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.028097283095121384},{"word":"520-7229","start":549.5,"end":552.0,"confidence":0.9304199,"punctuated_word":"520-7229.","sentiment":"neutral","sentiment_score":0.03409302979707718},{"word":"i","start":599.505,"end":599.66504,"confidence":0.63916016,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19133639335632324},{"word":"don't","start":599.66504,"end":599.905,"confidence":0.7429199,"punctuated_word":"don't","sentiment":"neutral","sentiment_score":-0.1806476414203644},{"word":"have","start":599.905,"end":600.145,"confidence":0.67822266,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.19718599319458008},{"word":"any","start":600.145,"end":600.305,"confidence":0.55859375,"punctuated_word":"any","sentiment":"neutral","sentiment_score":-0.22711023688316345},{"word":"internet","start":600.305,"end":600.705,"confidence":0.920166,"punctuated_word":"Internet.","sentiment":"neutral","sentiment_score":-0.2348824143409729},{"word":"it's","start":600.705,"end":600.945,"confidence":0.98999023,"punctuated_word":"It's","sentiment":"neutral","sentiment_score":0.15643030405044556},{"word":"so","start":600.945,"end":601.105,"confidence":0.60009766,"punctuated_word":"so","sentiment":"neutral","sentiment_score":0.2797768712043762},{"word":"good","start":601.105,"end":601.34503,"confidence":0.986084,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.248931348323822},{"word":"don't","start":601.34503,"end":601.585,"confidence":0.99194336,"punctuated_word":"Don't","sentiment":"neutral","sentiment_score":0.0830376073718071},{"word":"worry","start":601.585,"end":601.745,"confidence":0.9980469,"punctuated_word":"worry","sentiment":"neutral","sentiment_score":-0.021521180868148804},{"word":"about","start":601.745,"end":602.065,"confidence":1.0,"punctuated_word":"about","sentiment":"neutral","sentiment_score":0.019812703132629395},{"word":"that","start":602.065,"end":602.4,"confidence":0.9995117,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":0.02854931354522705},{"word":"sure","start":608.80005,"end":609.30005,"confidence":0.9003906,"punctuated_word":"Sure.","sentiment":"neutral","sentiment_score":-0.028628386557102203},{"word":"the","start":610.08,"end":610.32,"confidence":0.99609375,"punctuated_word":"The","sentiment":"neutral","sentiment_score":-0.04496756196022034},{"word":"address","start":610.32,"end":610.80005,"confidence":1.0,"punctuated_word":"address","sentiment":"neutral","sentiment_score":-0.017899999395012856},{"word":"is","start":610.80005,"end":611.30005,"confidence":1.0,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.014809146523475649},{"word":"43","start":612.56,"end":613.54004,"confidence":0.93530273,"punctuated_word":"43","sentiment":"neutral","sentiment_score":-0.0118552278727293},{"word":"table","start":616.32,"end":616.80005,"confidence":0.4638672,"punctuated_word":"Table","sentiment":"neutral","sentiment_score":-0.0062733604572713375},{"word":"street","start":616.80005,"end":617.30005,"confidence":0.98876953,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.011212043464183807},{"word":"torrance","start":617.44,"end":617.94,"confidence":0.9695638,"punctuated_word":"Torrance.","sentiment":"neutral","sentiment_score":-0.01889635249972343},{"word":"yep","start":624.495,"end":624.895,"confidence":0.94018555,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.008764158003032207},{"word":"so","start":624.895,"end":625.135,"confidence":0.48901367,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.003358773421496153},{"word":"k","start":625.135,"end":625.375,"confidence":0.98291016,"punctuated_word":"K","sentiment":"neutral","sentiment_score":0.004873395431786776},{"word":"for","start":625.375,"end":625.53503,"confidence":0.9941406,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.00393266836181283},{"word":"kite","start":625.53503,"end":625.935,"confidence":0.98860675,"punctuated_word":"Kite,","sentiment":"neutral","sentiment_score":0.009443992748856544},{"word":"a","start":625.935,"end":626.09503,"confidence":0.9819336,"punctuated_word":"A","sentiment":"neutral","sentiment_score":0.011560695245862007},{"word":"for","start":626.09503,"end":626.335,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.007214182056486607},{"word":"alpha","start":626.335,"end":626.835,"confidence":0.9951172,"punctuated_word":"Alpha,","sentiment":"neutral","sentiment_score":0.00734493276104331},{"word":"v","start":627.29504,"end":627.455,"confidence":0.99902344,"punctuated_word":"V","sentiment":"neutral","sentiment_score":0.00800087209790945},{"word":"for","start":627.455,"end":627.615,"confidence":0.99902344,"punctuated_word":"For","sentiment":"neutral","sentiment_score":0.002233404666185379},{"word":"venice","start":627.615,"end":628.115,"confidence":0.99658203,"punctuated_word":"Venice,","sentiment":"neutral","sentiment_score":0.002564812544733286},{"word":"e","start":628.175,"end":628.335,"confidence":1.0,"punctuated_word":"E","sentiment":"neutral","sentiment_score":0.004041475243866444},{"word":"for","start":628.335,"end":628.495,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.0011052945628762243},{"word":"england","start":628.495,"end":628.995,"confidence":0.9995117,"punctuated_word":"England,","sentiment":"neutral","sentiment_score":-0.0016328194178640842},{"word":"l","start":629.29504,"end":629.455,"confidence":0.99316406,"punctuated_word":"L","sentiment":"neutral","sentiment_score":0.0019334349781274796},{"word":"for","start":629.455,"end":629.695,"confidence":1.0,"punctuated_word":"For","sentiment":"neutral","sentiment_score":-0.002904694527387619},{"word":"lithuania","start":629.695,"end":630.195,"confidence":0.9790039,"punctuated_word":"Lithuania,","sentiment":"neutral","sentiment_score":-0.0017863477114588022},{"word":"street","start":631.055,"end":631.375,"confidence":0.95166016,"punctuated_word":"Street,","sentiment":"neutral","sentiment_score":-0.0024128826335072517},{"word":"torrance","start":631.375,"end":631.875,"confidence":0.9954427,"punctuated_word":"Torrance.","sentiment":"neutral","sentiment_score":-0.00547406729310751},{"word":"as","start":641.26,"end":641.42,"confidence":0.7685547,"punctuated_word":"As","sentiment":"neutral","sentiment_score":-0.010767020285129549},{"word":"soon","start":641.42,"end":641.66,"confidence":1.0,"punctuated_word":"soon","sentiment":"neutral","sentiment_score":-0.030938386917114254},{"word":"as","start":641.66,"end":641.89996,"confidence":1.0,"punctuated_word":"as","sentiment":"neutral","sentiment_score":-0.024510912597179413},{"word":"possible","start":641.89996,"end":642.39996,"confidence":0.9941406,"punctuated_word":"possible.","sentiment":"neutral","sentiment_score":-0.017698198556900024},{"word":"go","start":643.74,"end":643.89996,"confidence":0.14379883,"punctuated_word":"Go","sentiment":"neutral","sentiment_score":-0.023968886584043503},{"word":"ahead","start":643.89996,"end":644.13995,"confidence":0.4645996,"punctuated_word":"ahead","sentiment":"neutral","sentiment_score":-0.03463192284107208},{"word":"and","start":644.13995,"end":644.22,"confidence":0.8276367,"punctuated_word":"and","sentiment":"neutral","sentiment_score":-0.05709953233599663},{"word":"remove","start":644.22,"end":644.62,"confidence":0.9790039,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.06550406664609909},{"word":"that","start":644.62,"end":645.12,"confidence":0.9477539,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.05310937762260437},{"word":"today","start":648.905,"end":649.405,"confidence":0.8972168,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":-0.007071039639413357},{"word":"today","start":652.905,"end":653.385,"confidence":0.9760742,"punctuated_word":"Today","sentiment":"neutral","sentiment_score":0.0003465171903371811},{"word":"what","start":653.385,"end":653.885,"confidence":0.81640625,"punctuated_word":"what?","sentiment":"neutral","sentiment_score":-0.0030106008052825928},{"word":"today","start":655.465,"end":655.965,"confidence":0.8769531,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":0.00523948110640049},{"word":"today","start":658.905,"end":659.405,"confidence":0.9921875,"punctuated_word":"Today.","sentiment":"neutral","sentiment_score":0.0006120875477790833},{"word":"is","start":677.155,"end":677.315,"confidence":0.8378906,"punctuated_word":"Is","sentiment":"neutral","sentiment_score":0.003835301846265793},{"word":"that","start":677.315,"end":677.55505,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.013079874217510223},{"word":"is","start":677.55505,"end":677.715,"confidence":0.9951172,"punctuated_word":"is","sentiment":"neutral","sentiment_score":-0.0018194206058979032},{"word":"that","start":677.715,"end":677.875,"confidence":1.0,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0030533410608768463},{"word":"the","start":677.875,"end":678.03503,"confidence":0.9970703,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.010724736377596855},{"word":"earliest","start":678.03503,"end":678.435,"confidence":0.9802246,"punctuated_word":"earliest?","sentiment":"neutral","sentiment_score":-0.008494094014167786},{"word":"whatever","start":678.435,"end":678.755,"confidence":0.9970703,"punctuated_word":"Whatever","sentiment":"neutral","sentiment_score":-0.016811558976769447},{"word":"the","start":678.755,"end":678.91504,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.02165152132511139},{"word":"earliest","start":678.91504,"end":679.23505,"confidence":0.9980469,"punctuated_word":"earliest","sentiment":"neutral","sentiment_score":-0.01233733631670475},{"word":"is","start":679.23505,"end":679.47504,"confidence":0.85595703,"punctuated_word":"is,","sentiment":"neutral","sentiment_score":-0.015716806054115295},{"word":"let's","start":679.47504,"end":679.635,"confidence":0.8129883,"punctuated_word":"let's","sentiment":"neutral","sentiment_score":-0.011041725054383278},{"word":"put","start":679.635,"end":679.875,"confidence":0.9863281,"punctuated_word":"put","sentiment":"neutral","sentiment_score":-0.002346022054553032},{"word":"that","start":679.875,"end":680.03503,"confidence":0.9980469,"punctuated_word":"that","sentiment":"neutral","sentiment_score":0.0018190257251262665},{"word":"date","start":680.03503,"end":680.275,"confidence":0.98828125,"punctuated_word":"date","sentiment":"neutral","sentiment_score":0.006367551162838936},{"word":"down","start":680.275,"end":680.775,"confidence":0.9946289,"punctuated_word":"down.","sentiment":"neutral","sentiment_score":-0.0002360418438911438},{"word":"yep","start":683.875,"end":684.275,"confidence":0.90234375,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":0.04955926164984703},{"word":"that's","start":684.275,"end":684.515,"confidence":0.99902344,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.0913490280508995},{"word":"fine","start":684.515,"end":684.99,"confidence":0.99902344,"punctuated_word":"fine.","sentiment":"neutral","sentiment_score":0.10476776957511902},{"word":"i","start":690.99,"end":691.14996,"confidence":0.90478516,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.051711246371269226},{"word":"already","start":691.14996,"end":691.47,"confidence":0.97998047,"punctuated_word":"already","sentiment":"neutral","sentiment_score":-0.05020242929458618},{"word":"have","start":691.47,"end":691.63,"confidence":0.99902344,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.05539322644472122},{"word":"relocated","start":691.63,"end":692.13,"confidence":0.9584961,"punctuated_word":"relocated.","sentiment":"neutral","sentiment_score":-0.05265703797340393},{"word":"yes","start":697.14996,"end":697.455,"confidence":0.9995117,"punctuated_word":"Yes.","sentiment":"neutral","sentiment_score":-0.010505113750696182},{"word":"me","start":703.375,"end":703.875,"confidence":0.8984375,"punctuated_word":"Me?","sentiment":"neutral","sentiment_score":-0.02497839741408825},{"word":"like","start":707.29504,"end":707.53503,"confidence":0.93530273,"punctuated_word":"Like,","sentiment":"neutral","sentiment_score":-0.07841899245977402},{"word":"i'm","start":707.53503,"end":707.775,"confidence":0.9970703,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.07578927278518677},{"word":"over","start":707.775,"end":707.935,"confidence":0.92578125,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.07740436494350433},{"word":"here","start":707.935,"end":708.175,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.0905035361647606},{"word":"at","start":708.175,"end":708.255,"confidence":0.99609375,"punctuated_word":"at","sentiment":"neutral","sentiment_score":-0.09366116672754288},{"word":"the","start":708.255,"end":708.41504,"confidence":1.0,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.0844024121761322},{"word":"moment","start":708.41504,"end":708.73505,"confidence":0.9387207,"punctuated_word":"moment,","sentiment":"neutral","sentiment_score":-0.09337110817432404},{"word":"but","start":708.73505,"end":708.97504,"confidence":0.9970703,"punctuated_word":"but","sentiment":"neutral","sentiment_score":-0.08120131492614746},{"word":"i","start":708.97504,"end":709.055,"confidence":0.9951172,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.10450693964958192},{"word":"will","start":709.055,"end":709.215,"confidence":0.49804688,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.099325492978096},{"word":"remove","start":709.215,"end":709.615,"confidence":0.96435547,"punctuated_word":"remove","sentiment":"neutral","sentiment_score":-0.07145003974437714},{"word":"that","start":709.615,"end":709.92,"confidence":0.9602051,"punctuated_word":"that.","sentiment":"neutral","sentiment_score":-0.08870743215084076},{"word":"mhmm","start":714.24,"end":714.74,"confidence":0.9980469,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":-0.0008943541906774044},{"word":"mhmm","start":717.04,"end":717.54,"confidence":0.9914551,"punctuated_word":"Mhmm.","sentiment":"neutral","sentiment_score":0.006028354167938232},{"word":"sorry","start":728.895,"end":729.395,"confidence":0.95336914,"punctuated_word":"Sorry?","sentiment":"neutral","sentiment_score":-0.07593509554862976},{"word":"no","start":742.03,"end":742.53,"confidence":0.9680176,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.3045126795768738},{"word":"i","start":742.59,"end":742.83,"confidence":0.99316406,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.3410668671131134},{"word":"won't","start":742.83,"end":743.15,"confidence":0.7512207,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.24126052856445312},{"word":"go","start":743.15,"end":743.39,"confidence":0.92089844,"punctuated_word":"go","sentiment":"neutral","sentiment_score":-0.25312647223472595},{"word":"back","start":743.39,"end":743.55,"confidence":0.99121094,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.3110235333442688},{"word":"to","start":743.55,"end":743.71,"confidence":0.9921875,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.3115975260734558},{"word":"this","start":743.71,"end":743.87,"confidence":0.99121094,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2889731526374817},{"word":"address","start":743.87,"end":744.37,"confidence":0.9980469,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.23444758355617523},{"word":"no","start":747.95,"end":748.11,"confidence":0.9909668,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.2832528352737427},{"word":"i","start":748.11,"end":748.19,"confidence":0.9892578,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.30259886384010315},{"word":"won't","start":748.19,"end":748.51,"confidence":0.9663086,"punctuated_word":"won't","sentiment":"neutral","sentiment_score":-0.2454652041196823},{"word":"come","start":748.51,"end":748.67,"confidence":0.99902344,"punctuated_word":"come","sentiment":"neutral","sentiment_score":-0.2629472315311432},{"word":"back","start":748.67,"end":748.83,"confidence":0.99902344,"punctuated_word":"back","sentiment":"neutral","sentiment_score":-0.2713525593280792},{"word":"to","start":748.83,"end":748.91003,"confidence":0.9970703,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.27534106373786926},{"word":"this","start":748.91003,"end":749.07,"confidence":0.99609375,"punctuated_word":"this","sentiment":"neutral","sentiment_score":-0.2695305347442627},{"word":"address","start":749.07,"end":749.445,"confidence":0.9729004,"punctuated_word":"address.","sentiment":"neutral","sentiment_score":-0.19335469603538513},{"word":"no","start":749.605,"end":750.105,"confidence":0.9758301,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.12136002629995346},{"word":"yep","start":757.84503,"end":758.34503,"confidence":0.7758789,"punctuated_word":"Yep.","sentiment":"neutral","sentiment_score":-0.04161672294139862},{"word":"yeah","start":759.605,"end":759.84503,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.056860122829675674},{"word":"yeah","start":759.84503,"end":760.085,"confidence":0.99853516,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.10609114170074464},{"word":"yeah","start":760.085,"end":760.585,"confidence":0.9951172,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":-0.19009357690811157},{"word":"i","start":762.165,"end":762.405,"confidence":0.97802734,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.29301080107688904},{"word":"won't","start":762.405,"end":762.72504,"confidence":0.7380371,"punctuated_word":"won't.","sentiment":"neutral","sentiment_score":-0.2481369823217392},{"word":"no","start":762.72504,"end":762.885,"confidence":0.8540039,"punctuated_word":"No.","sentiment":"negative","sentiment_score":-0.4181830883026123},{"word":"i","start":762.885,"end":762.965,"confidence":0.9921875,"punctuated_word":"I","sentiment":"negative","sentiment_score":-0.45490357279777527},{"word":"won't","start":762.965,"end":763.465,"confidence":0.9797363,"punctuated_word":"won't","sentiment":"negative","sentiment_score":-0.3649138808250427},{"word":"use","start":763.525,"end":763.765,"confidence":0.88671875,"punctuated_word":"use","sentiment":"negative","sentiment_score":-0.4034689664840698},{"word":"this","start":763.765,"end":764.1,"confidence":0.99902344,"punctuated_word":"this","sentiment":"negative","sentiment_score":-0.4384327828884125},{"word":"internet","start":764.57996,"end":765.07996,"confidence":0.96484375,"punctuated_word":"Internet.","sentiment":"negative","sentiment_score":-0.39757347106933594},{"word":"no","start":769.86,"end":770.18,"confidence":0.97802734,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.13565298914909363},{"word":"i","start":770.18,"end":770.42,"confidence":0.98828125,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.19580484926700592},{"word":"will","start":770.42,"end":770.57996,"confidence":0.9506836,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.24850258231163025},{"word":"not","start":770.57996,"end":771.07996,"confidence":0.9926758,"punctuated_word":"not.","sentiment":"neutral","sentiment_score":-0.17881274223327637},{"word":"okay","start":792.89996,"end":793.38,"confidence":0.97265625,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.21270816028118136},{"word":"thank","start":793.38,"end":793.62,"confidence":0.9707031,"punctuated_word":"Thank","sentiment":"positive","sentiment_score":0.5748361349105835},{"word":"you","start":793.62,"end":794.01996,"confidence":0.9951172,"punctuated_word":"you.","sentiment":"positive","sentiment_score":0.40935230255126953},{"word":"all","start":794.01996,"end":794.26,"confidence":0.40283203,"punctuated_word":"All","sentiment":"positive","sentiment_score":0.5619261860847473},{"word":"good","start":794.26,"end":794.76,"confidence":0.98535156,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.6020267605781555},{"word":"i","start":812.435,"end":812.675,"confidence":0.8745117,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.03343774005770683},{"word":"have","start":812.675,"end":813.075,"confidence":0.98535156,"punctuated_word":"have","sentiment":"neutral","sentiment_score":-0.06136806681752205},{"word":"completely","start":813.075,"end":813.575,"confidence":0.99902344,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.025158025324344635},{"word":"relocated","start":813.635,"end":814.135,"confidence":0.97436523,"punctuated_word":"relocated.","sentiment":"neutral","sentiment_score":-0.046387284994125366},{"word":"i'm","start":814.195,"end":814.355,"confidence":0.99316406,"punctuated_word":"I'm","sentiment":"neutral","sentiment_score":-0.06014452502131462},{"word":"only","start":814.355,"end":814.755,"confidence":0.96777344,"punctuated_word":"only","sentiment":"neutral","sentiment_score":-0.04920320212841034},{"word":"over","start":814.755,"end":814.995,"confidence":0.9394531,"punctuated_word":"over","sentiment":"neutral","sentiment_score":-0.05371083691716194},{"word":"here","start":814.995,"end":815.235,"confidence":0.9980469,"punctuated_word":"here","sentiment":"neutral","sentiment_score":-0.08977816998958588},{"word":"for","start":815.235,"end":815.395,"confidence":0.83251953,"punctuated_word":"for,","sentiment":"neutral","sentiment_score":-0.07517851889133453},{"word":"like","start":815.395,"end":815.555,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.0665779858827591},{"word":"ten","start":815.555,"end":815.795,"confidence":0.9301758,"punctuated_word":"ten,","sentiment":"neutral","sentiment_score":-0.04267054423689842},{"word":"fifteen","start":815.795,"end":816.115,"confidence":0.9980469,"punctuated_word":"fifteen","sentiment":"neutral","sentiment_score":-0.03469323366880417},{"word":"minutes","start":816.115,"end":816.45,"confidence":0.9589844,"punctuated_word":"minutes","sentiment":"neutral","sentiment_score":-0.03530450910329819},{"word":"to","start":816.53,"end":816.69,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.07334888726472855},{"word":"get","start":816.69,"end":816.85004,"confidence":1.0,"punctuated_word":"get","sentiment":"neutral","sentiment_score":-0.06352659314870834},{"word":"some","start":816.85004,"end":817.13,"confidence":1.0,"punctuated_word":"some","sentiment":"neutral","sentiment_score":-0.0565306693315506},{"word":"stuff","start":817.13,"end":817.41003,"confidence":0.99902344,"punctuated_word":"stuff.","sentiment":"neutral","sentiment_score":-0.03818245232105255},{"word":"i've","start":817.41003,"end":817.65,"confidence":0.9814453,"punctuated_word":"I've","sentiment":"neutral","sentiment_score":-0.032086364924907684},{"word":"completely","start":817.65,"end":818.13,"confidence":1.0,"punctuated_word":"completely","sentiment":"neutral","sentiment_score":-0.013965010643005373},{"word":"relocated","start":818.13,"end":818.63,"confidence":0.9902344,"punctuated_word":"relocated.","sentiment":"neutral","sentiment_score":-0.02191675268113613},{"word":"okay","start":843.69995,"end":844.19995,"confidence":0.8286133,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.001837988384068012},{"word":"no","start":845.3,"end":845.54,"confidence":0.98828125,"punctuated_word":"No","sentiment":"neutral","sentiment_score":0.07411795854568481},{"word":"worries","start":845.54,"end":846.04,"confidence":0.9980469,"punctuated_word":"worries.","sentiment":"neutral","sentiment_score":0.07151170074939728},{"word":"so","start":846.74,"end":846.89996,"confidence":0.9326172,"punctuated_word":"So","sentiment":"neutral","sentiment_score":0.11198292672634123},{"word":"the","start":846.89996,"end":847.06,"confidence":0.9223633,"punctuated_word":"the","sentiment":"neutral","sentiment_score":0.07205554842948914},{"word":"service","start":847.06,"end":847.45996,"confidence":0.90234375,"punctuated_word":"service","sentiment":"neutral","sentiment_score":0.03603070974349976},{"word":"has","start":847.45996,"end":847.62,"confidence":0.86865234,"punctuated_word":"has","sentiment":"neutral","sentiment_score":-0.02309262752532959},{"word":"been","start":847.62,"end":847.86,"confidence":0.99902344,"punctuated_word":"been","sentiment":"neutral","sentiment_score":-0.01184600219130516},{"word":"disconnected","start":847.86,"end":848.36,"confidence":0.7998047,"punctuated_word":"disconnected.","sentiment":"neutral","sentiment_score":-0.030718686059117317},{"word":"so","start":848.5,"end":848.74,"confidence":0.9970703,"punctuated_word":"So","sentiment":"neutral","sentiment_score":-0.01824855804443359},{"word":"from","start":848.74,"end":848.89996,"confidence":0.99121094,"punctuated_word":"from","sentiment":"neutral","sentiment_score":-0.03172372281551361},{"word":"the","start":848.89996,"end":849.06,"confidence":0.9980469,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.027380220592021946},{"word":"october","start":849.06,"end":849.58997,"confidence":0.99212646,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.01053863763809204},{"word":"25","start":849.58997,"end":850.12,"confidence":0.99212646,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":-0.01580287143588066},{"word":"it","start":850.18,"end":850.33997,"confidence":0.96972656,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.02139199897646904},{"word":"will","start":850.33997,"end":850.57996,"confidence":0.8828125,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.010130558162927628},{"word":"stop","start":850.57996,"end":850.89996,"confidence":0.99609375,"punctuated_word":"stop.","sentiment":"neutral","sentiment_score":-0.008262304589152336},{"word":"right","start":850.89996,"end":851.39996,"confidence":0.99853516,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":0.02567601017653942},{"word":"yeah","start":873.25,"end":873.49,"confidence":0.98168945,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.03588707000017166},{"word":"that's","start":873.49,"end":873.73,"confidence":0.99316406,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.07621431350708008},{"word":"all","start":873.73,"end":873.97003,"confidence":0.6118164,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.1263638734817505},{"word":"good","start":873.97003,"end":874.13,"confidence":0.96777344,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.11978286504745483},{"word":"but","start":874.13,"end":874.61,"confidence":0.9980469,"punctuated_word":"But","sentiment":"neutral","sentiment_score":-0.00623958557844162},{"word":"if","start":874.61,"end":874.85004,"confidence":0.9873047,"punctuated_word":"if","sentiment":"neutral","sentiment_score":-0.07515980303287506},{"word":"i","start":874.85004,"end":875.01,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.08795177936553955},{"word":"do","start":875.01,"end":875.17,"confidence":0.99902344,"punctuated_word":"do","sentiment":"neutral","sentiment_score":-0.09258361160755156},{"word":"not","start":875.17,"end":875.67,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.12301658093929292},{"word":"wish","start":876.53,"end":876.77,"confidence":0.6621094,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.14059515297412872},{"word":"to","start":876.77,"end":877.01,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.17601685225963593},{"word":"proceed","start":877.01,"end":877.51,"confidence":0.7597656,"punctuated_word":"proceed,","sentiment":"neutral","sentiment_score":-0.16878741979599},{"word":"automatically","start":877.97003,"end":878.47003,"confidence":0.9902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":-0.15531928837299347},{"word":"on","start":878.53,"end":878.69,"confidence":0.6616211,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.17819350957870483},{"word":"the","start":878.69,"end":878.77,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.16852298378944397},{"word":"twenty","start":878.77,"end":879.09,"confidence":1.0,"punctuated_word":"twenty","sentiment":"neutral","sentiment_score":-0.13244891166687012},{"word":"fifth","start":879.09,"end":879.59,"confidence":0.96655273,"punctuated_word":"fifth,","sentiment":"neutral","sentiment_score":-0.13927805423736572},{"word":"it","start":879.89,"end":880.05,"confidence":0.98291016,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.13554109632968905},{"word":"would","start":880.05,"end":880.29004,"confidence":0.7084961,"punctuated_word":"would","sentiment":"neutral","sentiment_score":-0.16378827393054962},{"word":"disconnect","start":880.29004,"end":880.77,"confidence":0.9980469,"punctuated_word":"disconnect.","sentiment":"neutral","sentiment_score":-0.14544877409934998},{"word":"right","start":880.77,"end":881.025,"confidence":0.9692383,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.06533613801002502},{"word":"if","start":885.265,"end":885.585,"confidence":0.9536133,"punctuated_word":"If","sentiment":"neutral","sentiment_score":-0.07443886995315552},{"word":"i","start":885.585,"end":885.825,"confidence":1.0,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.07028567790985107},{"word":"wish","start":885.825,"end":886.145,"confidence":0.99902344,"punctuated_word":"wish","sentiment":"neutral","sentiment_score":-0.06405053287744522},{"word":"not","start":886.145,"end":886.30505,"confidence":1.0,"punctuated_word":"not","sentiment":"neutral","sentiment_score":-0.08373776823282242},{"word":"to","start":886.30505,"end":886.54504,"confidence":1.0,"punctuated_word":"to","sentiment":"neutral","sentiment_score":-0.08798372745513916},{"word":"extend","start":886.54504,"end":887.04504,"confidence":0.9970703,"punctuated_word":"extend","sentiment":"neutral","sentiment_score":-0.0734843835234642},{"word":"on","start":887.42505,"end":887.66504,"confidence":0.6381836,"punctuated_word":"on","sentiment":"neutral","sentiment_score":-0.07365643233060837},{"word":"the","start":887.66504,"end":887.825,"confidence":0.99902344,"punctuated_word":"the","sentiment":"neutral","sentiment_score":-0.07465478032827377},{"word":"october","start":887.825,"end":888.43506,"confidence":0.99853516,"punctuated_word":"October","sentiment":"neutral","sentiment_score":-0.05506066232919693},{"word":"25","start":888.43506,"end":889.04504,"confidence":0.99853516,"punctuated_word":"25,","sentiment":"neutral","sentiment_score":-0.05655687674880028},{"word":"it","start":889.10504,"end":889.265,"confidence":0.9921875,"punctuated_word":"it","sentiment":"neutral","sentiment_score":-0.06659327447414398},{"word":"will","start":889.265,"end":889.505,"confidence":0.9941406,"punctuated_word":"will","sentiment":"neutral","sentiment_score":-0.06745010614395142},{"word":"automatically","start":889.505,"end":890.005,"confidence":0.99902344,"punctuated_word":"automatically","sentiment":"neutral","sentiment_score":-0.05100587010383606},{"word":"disconnect","start":890.86505,"end":891.36505,"confidence":0.9975586,"punctuated_word":"disconnect.","sentiment":"neutral","sentiment_score":-0.0734337866306305},{"word":"right","start":891.42505,"end":891.92505,"confidence":0.98999023,"punctuated_word":"Right?","sentiment":"neutral","sentiment_score":-0.02772202156484127},{"word":"okay","start":893.585,"end":894.0,"confidence":0.8569336,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":-0.0006082393229007721},{"word":"yeah","start":894.88,"end":895.2,"confidence":0.82006836,"punctuated_word":"Yeah.","sentiment":"neutral","sentiment_score":0.0626094788312912},{"word":"that's","start":895.2,"end":895.36,"confidence":0.97314453,"punctuated_word":"That's","sentiment":"neutral","sentiment_score":0.17015418410301208},{"word":"all","start":895.36,"end":895.52,"confidence":0.9873047,"punctuated_word":"all","sentiment":"neutral","sentiment_score":0.19427359104156497},{"word":"good","start":895.52,"end":895.76,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"neutral","sentiment_score":0.18381595611572263},{"word":"thank","start":895.76,"end":895.92,"confidence":1.0,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.23994722962379456},{"word":"you","start":895.92,"end":896.42,"confidence":1.0,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.14959633350372314},{"word":"i","start":907.2,"end":907.36,"confidence":0.71875,"punctuated_word":"I","sentiment":"neutral","sentiment_score":-0.042389221489429474},{"word":"joined","start":907.36,"end":907.68,"confidence":0.82958984,"punctuated_word":"joined","sentiment":"neutral","sentiment_score":-0.04211360961198807},{"word":"plano","start":907.68,"end":908.0,"confidence":0.6894531,"punctuated_word":"Plano","sentiment":"neutral","sentiment_score":-0.03480622544884682},{"word":"ten","start":908.0,"end":908.32,"confidence":0.33996582,"punctuated_word":"ten.","sentiment":"neutral","sentiment_score":-0.03231556713581085},{"word":"long","start":908.32,"end":908.48,"confidence":0.5444336,"punctuated_word":"Long","sentiment":"neutral","sentiment_score":-0.09291239082813264},{"word":"ago","start":908.48,"end":908.64,"confidence":0.4810791,"punctuated_word":"ago,","sentiment":"neutral","sentiment_score":-0.10173479467630386},{"word":"we're","start":908.64,"end":908.8,"confidence":0.87158203,"punctuated_word":"we're","sentiment":"neutral","sentiment_score":-0.1393313854932785},{"word":"removed","start":908.8,"end":909.3,"confidence":0.80615234,"punctuated_word":"removed.","sentiment":"neutral","sentiment_score":-0.13454419374465942},{"word":"can","start":909.345,"end":909.50494,"confidence":1.0,"punctuated_word":"Can","sentiment":"neutral","sentiment_score":-0.07852038741111755},{"word":"you","start":909.50494,"end":909.745,"confidence":0.99902344,"punctuated_word":"you","sentiment":"neutral","sentiment_score":-0.06304344534873962},{"word":"please","start":909.745,"end":910.06494,"confidence":0.98461914,"punctuated_word":"please,","sentiment":"neutral","sentiment_score":-0.07018429785966873},{"word":"like","start":910.06494,"end":910.38495,"confidence":0.99902344,"punctuated_word":"like,","sentiment":"neutral","sentiment_score":-0.07296792417764664},{"word":"hurry","start":910.38495,"end":910.625,"confidence":0.9790039,"punctuated_word":"hurry","sentiment":"neutral","sentiment_score":-0.064058318734169},{"word":"up","start":910.625,"end":911.125,"confidence":0.98999023,"punctuated_word":"up?","sentiment":"neutral","sentiment_score":-0.04506216198205948},{"word":"perfect","start":931.36,"end":931.86,"confidence":0.9802246,"punctuated_word":"Perfect.","sentiment":"neutral","sentiment_score":0.042632266879081726},{"word":"okay","start":936.745,"end":936.90497,"confidence":0.95458984,"punctuated_word":"Okay.","sentiment":"neutral","sentiment_score":0.08890055865049362},{"word":"thank","start":936.90497,"end":937.225,"confidence":0.9838867,"punctuated_word":"Thank","sentiment":"neutral","sentiment_score":0.24309250712394712},{"word":"you","start":937.225,"end":937.725,"confidence":0.9995117,"punctuated_word":"you.","sentiment":"neutral","sentiment_score":0.16845788061618805},{"word":"no","start":940.985,"end":941.46497,"confidence":0.89086914,"punctuated_word":"No.","sentiment":"neutral","sentiment_score":-0.27352088689804077},{"word":"all","start":941.46497,"end":941.625,"confidence":0.7729492,"punctuated_word":"All","sentiment":"neutral","sentiment_score":0.23960524797439575},{"word":"good","start":941.625,"end":942.125,"confidence":0.9980469,"punctuated_word":"good.","sentiment":"positive","sentiment_score":0.3476346433162689},{"word":"bye","start":946.345,"end":946.845,"confidence":0.9321289,"punctuated_word":"Bye.","sentiment":"neutral","sentiment_score":-0.07982972264289856}],"paragraphs":{"transcript":"\nHey. My name is Raffae. I was calling to cancel my Internet service. Oh, just moving. I don't need it anymore.\n\nYeah. Like, I'm moving in with someone. There's already Internet service there. No. It's not Airtel.\n\nLike, it's all reactive. Yeah. Yeah. It's active. Yeah.\n\nIt could be under multiple names. Check for Farzana Zahir. So f a r Hello? Yep. Zed a n a.\n\nF F Of France, F A R. Yep. Zed a n a. And last name Zahir, z a h I r. No.\n\nZed Zed. Zed a n a. Zed, z for zebra. F a r a. Okay.\n\nF f for Frank. Sorry. F for Frank, A for alpha, F for R for Romeo, Z for zebra, A for alpha, N for Nancy, A for alpha. It's a u. So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo.\n\nCorrect. Okay. Is it possible to check with the address what name it could be under? Yep. The address is 43 so 43 Cabell Street.\n\nIt's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T. A A V E L, E E For England. Certain? Right. So that that that address is not right?\n\nThat should be the correct address. Yeah. Yeah. Sure. Sure.\n\nSure. Sure. The email address is fasil, so f for Frank, a for alpha, I for India, s for Sierra, a for alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email. So email@gmail.com. It should be faisal abas.\n\nSo that that's part of the email itself. Yeah. 07/01/1978. Sorry. 19 8119 81.\n\nSorry. What's the identification number? Okay. Give me one moment, sir. Yes.\n\nYes. That's all good. That's when you do it one second. Do you need the ID number? Okay.\n\nTrying to find it. Because it is not like, this is not me. This is my father. I'm trying to find if I can take photo of his license. Yeah.\n\nThat's what that's all. Give me one second. No. No. No.\n\nMy name is Raffae. Yeah. Farzana is my grandma. Yep. Okay.\n\nGot it. Yep. 520-7229. I don't have any Internet. It's so good.\n\nDon't worry about that. Sure. The address is 43 Table Street, Torrance. Yep. So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Street, Torrance.\n\nAs soon as possible. Go ahead and remove that. Today. Today what? Today.\n\nToday. Is that is that the earliest? Whatever the earliest is, let's put that date down. Yep. That's fine.\n\nI already have relocated. Yes. Me? Like, I'm over here at the moment, but I will remove that. Mhmm.\n\nMhmm. Sorry? No. I won't go back to this address. No.\n\nI won't come back to this address. No. Yep. Yeah. Yeah.\n\nYeah. I won't. No. I won't use this Internet. No.\n\nI will not. Okay. Thank you. All good. I have completely relocated.\n\nI'm only over here for, like, ten, fifteen minutes to get some stuff. I've completely relocated. Okay. No worries. So the service has been disconnected.\n\nSo from the October 25, it will stop. Right? Yeah. That's all good. But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect.\n\nRight? If I wish not to extend on the October 25, it will automatically disconnect. Right? Okay. Yeah.\n\nThat's all good. Thank you. I joined Plano ten. Long ago, we're removed. Can you please, like, hurry up?\n\nPerfect. Okay. Thank you. No. All good.\n\nBye.","paragraphs":[{"sentences":[{"text":"Hey.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07517524063587189},{"text":"My name is Raffae.","start":5.3599997,"end":6.5,"sentiment":"neutral","sentiment_score":0.07250014506280422},{"text":"I was calling to cancel my Internet service.","start":10.48,"end":13.54,"sentiment":"neutral","sentiment_score":-0.215611157938838},{"text":"Oh, just moving.","start":22.215,"end":23.275,"sentiment":"neutral","sentiment_score":-0.27020331223805744},{"text":"I don't need it anymore.","start":23.335,"end":24.395,"sentiment":"negative","sentiment_score":-0.412581866979599}],"sentiment":"neutral","sentiment_score":-0.20158251020170392,"num_words":21,"start":4.88,"end":24.395},{"sentences":[{"text":"Yeah.","start":32.96,"end":33.2,"sentiment":"neutral","sentiment_score":-0.030721057206392288},{"text":"Like, I'm moving in with someone.","start":33.2,"end":34.4,"sentiment":"neutral","sentiment_score":-0.05208424665033817},{"text":"There's already Internet service there.","start":34.4,"end":36.260002,"sentiment":"neutral","sentiment_score":-0.02302163727581501},{"text":"No.","start":47.185,"end":47.425003,"sentiment":"neutral","sentiment_score":-0.2897135019302368},{"text":"It's not Airtel.","start":47.425003,"end":48.385002,"sentiment":"neutral","sentiment_score":-0.33269574244817096}],"sentiment":"neutral","sentiment_score":-0.10913346579764038,"num_words":16,"start":32.96,"end":48.385002},{"sentences":[{"text":"Like, it's all reactive.","start":48.385002,"end":49.525,"sentiment":"negative","sentiment_score":-0.3640839159488678},{"text":"Yeah.","start":49.585,"end":50.085,"sentiment":"neutral","sentiment_score":-0.057929396629333496},{"text":"Yeah.","start":60.74,"end":60.98,"sentiment":"neutral","sentiment_score":0.038566458970308304},{"text":"It's active.","start":60.98,"end":61.64,"sentiment":"neutral","sentiment_score":0.05332284793257713},{"text":"Yeah.","start":72.735,"end":73.135,"sentiment":"neutral","sentiment_score":-0.012417892925441263}],"sentiment":"neutral","sentiment_score":-0.15349675539053148,"num_words":9,"start":48.385002,"end":73.135},{"sentences":[{"text":"It could be under multiple names.","start":73.135,"end":74.995,"sentiment":"neutral","sentiment_score":-0.01902845688164234},{"text":"Check for Farzana Zahir.","start":75.775,"end":78.595,"sentiment":"neutral","sentiment_score":-0.0033478515688329935},{"text":"So f a r Hello?","start":78.975006,"end":85.450005,"sentiment":"neutral","sentiment_score":-0.003173451405018568},{"text":"Yep.","start":85.670006,"end":86.170006,"sentiment":"neutral","sentiment_score":0.002020566491410136},{"text":"Zed a n a.","start":86.39,"end":87.770004,"sentiment":"neutral","sentiment_score":-0.009616448311135173}],"sentiment":"neutral","sentiment_score":-0.008993731567170472,"num_words":20,"start":73.135,"end":87.770004},{"sentences":[{"text":"F F Of France, F A R.","start":92.310005,"end":95.05,"sentiment":"neutral","sentiment_score":-0.01557423613433327},{"text":"Yep.","start":95.83,"end":96.33,"sentiment":"neutral","sentiment_score":-0.02147427573800087},{"text":"Zed a n a.","start":97.270004,"end":98.595,"sentiment":"neutral","sentiment_score":-0.01249275985173881},{"text":"And last name Zahir, z a h I r.","start":103.395004,"end":107.335,"sentiment":"neutral","sentiment_score":-0.0005218464971726967},{"text":"No.","start":133.025,"end":133.345,"sentiment":"neutral","sentiment_score":-0.05519700422883034}],"sentiment":"neutral","sentiment_score":-0.010925390490394255,"num_words":22,"start":92.310005,"end":133.345},{"sentences":[{"text":"Zed Zed.","start":133.345,"end":137.025,"sentiment":"neutral","sentiment_score":-0.03593402914702892},{"text":"Zed a n a.","start":137.025,"end":138.725,"sentiment":"neutral","sentiment_score":-0.027204215060919523},{"text":"Zed, z for zebra.","start":143.68,"end":144.9,"sentiment":"neutral","sentiment_score":-0.021897909697145224},{"text":"F a r a.","start":155.68,"end":157.425,"sentiment":"neutral","sentiment_score":-0.016899311682209373},{"text":"Okay.","start":157.905,"end":158.38501,"sentiment":"neutral","sentiment_score":-0.009107787162065506}],"sentiment":"neutral","sentiment_score":-0.022998772747814655,"num_words":15,"start":133.345,"end":158.38501},{"sentences":[{"text":"F f for Frank.","start":158.38501,"end":159.66501,"sentiment":"neutral","sentiment_score":-0.026229072362184525},{"text":"Sorry.","start":159.66501,"end":159.985,"sentiment":"neutral","sentiment_score":-0.06197446584701538},{"text":"F for Frank, A for alpha, F for R for Romeo, Z for zebra, A for alpha, N for Nancy, A for alpha.","start":159.985,"end":169.045,"sentiment":"neutral","sentiment_score":-0.0281289329185434},{"text":"It's a u.","start":177.12,"end":178.0,"sentiment":"neutral","sentiment_score":-0.022223460177580517},{"text":"So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo.","start":178.0,"end":185.465,"sentiment":"neutral","sentiment_score":0.06720449951918502}],"sentiment":"neutral","sentiment_score":0.00792717795819044,"num_words":50,"start":158.38501,"end":185.465},{"sentences":[{"text":"Correct.","start":202.58,"end":203.08,"sentiment":"neutral","sentiment_score":-0.0025688782334327698},{"text":"Okay.","start":210.175,"end":210.415,"sentiment":"neutral","sentiment_score":-0.04049502685666084},{"text":"Is it possible to check with the address what name it could be under?","start":210.415,"end":213.315,"sentiment":"neutral","sentiment_score":-0.016167404130101204},{"text":"Yep.","start":215.535,"end":216.035,"sentiment":"neutral","sentiment_score":0.0458468496799469},{"text":"The address is 43 so 43 Cabell Street.","start":216.495,"end":221.615,"sentiment":"neutral","sentiment_score":0.02353229175787419}],"sentiment":"neutral","sentiment_score":-0.0014120951667428016,"num_words":25,"start":202.58,"end":221.615},{"sentences":[{"text":"It's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T.","start":221.615,"end":233.48001,"sentiment":"neutral","sentiment_score":0.01441280625294894},{"text":"A A V E L, E E For England.","start":269.585,"end":272.245,"sentiment":"neutral","sentiment_score":-0.015522330378492674},{"text":"Certain?","start":306.57,"end":307.07,"sentiment":"neutral","sentiment_score":-0.02044747024774551},{"text":"Right.","start":316.945,"end":317.185,"sentiment":"neutral","sentiment_score":-0.053493086248636246},{"text":"So that that that address is not right?","start":317.185,"end":319.42502,"sentiment":"neutral","sentiment_score":-0.12356606218963861}],"sentiment":"neutral","sentiment_score":-0.01991308551974768,"num_words":43,"start":221.615,"end":319.42502},{"sentences":[{"text":"That should be the correct address.","start":319.42502,"end":320.80502,"sentiment":"neutral","sentiment_score":-0.0863712423791488},{"text":"Yeah.","start":328.14502,"end":328.30502,"sentiment":"neutral","sentiment_score":-0.05901896953582764},{"text":"Yeah.","start":328.30502,"end":328.80502,"sentiment":"neutral","sentiment_score":-0.06759622693061829},{"text":"Sure.","start":332.27,"end":332.77,"sentiment":"neutral","sentiment_score":-0.13968980312347412},{"text":"Sure.","start":333.71,"end":334.03,"sentiment":"neutral","sentiment_score":-0.004842933267354965}],"sentiment":"neutral","sentiment_score":-0.07893753871321678,"num_words":10,"start":319.42502,"end":334.03},{"sentences":[{"text":"Sure.","start":334.03,"end":334.19,"sentiment":"neutral","sentiment_score":0.013530493713915348},{"text":"Sure.","start":334.19,"end":334.69,"sentiment":"neutral","sentiment_score":0.02145920880138874},{"text":"The email address is fasil, so f for Frank, a for alpha, I for India, s for Sierra, a for alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email.","start":335.31,"end":361.87003,"sentiment":"neutral","sentiment_score":0.019280877776955273},{"text":"So email@gmail.com.","start":361.87003,"end":366.21002,"sentiment":"neutral","sentiment_score":0.028094015084207058},{"text":"It should be faisal abas.","start":404.055,"end":405.835,"sentiment":"neutral","sentiment_score":0.04032455049455166}],"sentiment":"neutral","sentiment_score":0.021268754196353257,"num_words":60,"start":334.03,"end":405.835},{"sentences":[{"text":"So that that's part of the email itself.","start":406.215,"end":408.29498,"sentiment":"positive","sentiment_score":0.337981098331511},{"text":"Yeah.","start":408.29498,"end":408.79498,"sentiment":"neutral","sentiment_score":0.18708905577659607},{"text":"07/01/1978.","start":415.4,"end":417.58,"sentiment":"neutral","sentiment_score":0.028835594654083252},{"text":"Sorry.","start":419.24,"end":419.56,"sentiment":"neutral","sentiment_score":0.019956808537244797},{"text":"19 8119 81.","start":419.56,"end":421.0,"sentiment":"neutral","sentiment_score":0.003955992870032787}],"sentiment":"neutral","sentiment_score":0.21082844458786504,"num_words":14,"start":406.215,"end":421.0},{"sentences":[{"text":"Sorry.","start":421.0,"end":421.5,"sentiment":"neutral","sentiment_score":0.01621142402291298},{"text":"What's the identification number?","start":426.745,"end":428.365,"sentiment":"neutral","sentiment_score":0.01375908125191927},{"text":"Okay.","start":450.15,"end":450.38998,"sentiment":"neutral","sentiment_score":0.06083466857671738},{"text":"Give me one moment, sir.","start":450.38998,"end":452.00998,"sentiment":"neutral","sentiment_score":0.06285368725657463},{"text":"Yes.","start":470.62,"end":470.86,"sentiment":"neutral","sentiment_score":0.12932181358337402}],"sentiment":"neutral","sentiment_score":0.04797272228946289,"num_words":12,"start":421.0,"end":470.86},{"sentences":[{"text":"Yes.","start":470.86,"end":471.36,"sentiment":"neutral","sentiment_score":0.18630750477313995},{"text":"That's all good.","start":472.7,"end":473.58,"sentiment":"positive","sentiment_score":0.42179377873738605},{"text":"That's when you do it one second.","start":473.58,"end":475.76,"sentiment":"neutral","sentiment_score":0.1370417901447841},{"text":"Do you need the ID number?","start":507.08502,"end":509.025,"sentiment":"neutral","sentiment_score":0.025007649635275204},{"text":"Okay.","start":511.885,"end":512.385,"sentiment":"neutral","sentiment_score":0.019128747284412384}],"sentiment":"neutral","sentiment_score":0.14334200094971392,"num_words":18,"start":470.86,"end":512.385},{"sentences":[{"text":"Trying to find it.","start":513.565,"end":514.705,"sentiment":"neutral","sentiment_score":-0.0020343419164419174},{"text":"Because it is not like, this is not me.","start":515.085,"end":516.765,"sentiment":"neutral","sentiment_score":-0.09131697565317154},{"text":"This is my father.","start":516.765,"end":517.665,"sentiment":"neutral","sentiment_score":-0.08020990714430809},{"text":"I'm trying to find if I can take photo of his license.","start":517.72504,"end":520.05,"sentiment":"neutral","sentiment_score":-0.025488125625997782},{"text":"Yeah.","start":525.73,"end":526.13,"sentiment":"neutral","sentiment_score":-0.011389657855033876}],"sentiment":"neutral","sentiment_score":-0.048935898082951707,"num_words":30,"start":513.565,"end":526.13},{"sentences":[{"text":"That's what that's all.","start":526.13,"end":528.29,"sentiment":"neutral","sentiment_score":-0.008367302594706416},{"text":"Give me one second.","start":528.29,"end":529.35,"sentiment":"neutral","sentiment_score":0.012114867568016052},{"text":"No.","start":538.485,"end":538.725,"sentiment":"neutral","sentiment_score":-0.08629819750785828},{"text":"No.","start":538.725,"end":538.885,"sentiment":"neutral","sentiment_score":-0.07603713870048523},{"text":"No.","start":538.885,"end":539.205,"sentiment":"neutral","sentiment_score":-0.06512515246868134}],"sentiment":"neutral","sentiment_score":-0.019315475343980572,"num_words":11,"start":526.13,"end":539.205},{"sentences":[{"text":"My name is Raffae.","start":539.205,"end":540.265,"sentiment":"neutral","sentiment_score":-0.03811343992128968},{"text":"Yeah.","start":542.40497,"end":542.90497,"sentiment":"neutral","sentiment_score":0.021211810410022736},{"text":"Farzana is my grandma.","start":543.125,"end":544.425,"sentiment":"neutral","sentiment_score":0.02718142233788967},{"text":"Yep.","start":546.325,"end":546.645,"sentiment":"neutral","sentiment_score":0.03914564102888107},{"text":"Okay.","start":546.645,"end":547.045,"sentiment":"neutral","sentiment_score":0.04810844361782074}],"sentiment":"neutral","sentiment_score":0.005885256793011318,"num_words":11,"start":539.205,"end":547.045},{"sentences":[{"text":"Got it.","start":547.045,"end":547.535,"sentiment":"neutral","sentiment_score":0.04432901367545128},{"text":"Yep.","start":547.535,"end":548.035,"sentiment":"neutral","sentiment_score":0.028097283095121384},{"text":"520-7229.","start":549.5,"end":552.0,"sentiment":"neutral","sentiment_score":0.03409302979707718},{"text":"I don't have any Internet.","start":599.505,"end":600.705,"sentiment":"neutral","sentiment_score":-0.2062325358390808},{"text":"It's so good.","start":600.705,"end":601.34503,"sentiment":"neutral","sentiment_score":0.22837950785954794}],"sentiment":"neutral","sentiment_score":-0.016264651281138263,"num_words":12,"start":547.045,"end":601.34503},{"sentences":[{"text":"Don't worry about that.","start":601.34503,"end":602.4,"sentiment":"neutral","sentiment_score":0.027469610795378685},{"text":"Sure.","start":608.80005,"end":609.30005,"sentiment":"neutral","sentiment_score":-0.028628386557102203},{"text":"The address is 43 Table Street, Torrance.","start":610.08,"end":617.94,"sentiment":"neutral","sentiment_score":-0.017987670310373818},{"text":"Yep.","start":624.495,"end":624.895,"sentiment":"neutral","sentiment_score":0.008764158003032207},{"text":"So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Street, Torrance.","start":624.895,"end":631.875,"sentiment":"neutral","sentiment_score":0.00284369630066471}],"sentiment":"neutral","sentiment_score":0.000493130834412671,"num_words":31,"start":601.34503,"end":631.875},{"sentences":[{"text":"As soon as possible.","start":641.26,"end":642.39996,"sentiment":"neutral","sentiment_score":-0.02097862958908081},{"text":"Go ahead and remove that.","start":643.74,"end":645.12,"sentiment":"neutral","sentiment_score":-0.04686275720596313},{"text":"Today.","start":648.905,"end":649.405,"sentiment":"neutral","sentiment_score":-0.007071039639413357},{"text":"Today what?","start":652.905,"end":653.885,"sentiment":"neutral","sentiment_score":-0.0013320418074727058},{"text":"Today.","start":655.465,"end":655.965,"sentiment":"neutral","sentiment_score":0.00523948110640049}],"sentiment":"neutral","sentiment_score":-0.02482491896416132,"num_words":13,"start":641.26,"end":655.965},{"sentences":[{"text":"Today.","start":658.905,"end":659.405,"sentiment":"neutral","sentiment_score":0.0006120875477790833},{"text":"Is that is that the earliest?","start":677.155,"end":678.435,"sentiment":"neutral","sentiment_score":-0.00017828897883494696},{"text":"Whatever the earliest is, let's put that date down.","start":678.435,"end":680.775,"sentiment":"neutral","sentiment_score":-0.00799493719306257},{"text":"Yep.","start":683.875,"end":684.275,"sentiment":"neutral","sentiment_score":0.04955926164984703},{"text":"That's fine.","start":684.275,"end":684.99,"sentiment":"neutral","sentiment_score":0.09805839881300926}],"sentiment":"neutral","sentiment_score":0.009119156748056412,"num_words":19,"start":658.905,"end":684.99},{"sentences":[{"text":"I already have relocated.","start":690.99,"end":692.13,"sentiment":"neutral","sentiment_score":-0.05249098502099514},{"text":"Yes.","start":697.14996,"end":697.455,"sentiment":"neutral","sentiment_score":-0.010505113750696182},{"text":"Me?","start":703.375,"end":703.875,"sentiment":"neutral","sentiment_score":-0.02497839741408825},{"text":"Like, I'm over here at the moment, but I will remove that.","start":707.29504,"end":709.92,"sentiment":"neutral","sentiment_score":-0.086561839406689},{"text":"Mhmm.","start":714.24,"end":714.74,"sentiment":"neutral","sentiment_score":-0.0008943541906774044}],"sentiment":"neutral","sentiment_score":-0.06763599359577424,"num_words":19,"start":690.99,"end":714.74},{"sentences":[{"text":"Mhmm.","start":717.04,"end":717.54,"sentiment":"neutral","sentiment_score":0.006028354167938232},{"text":"Sorry?","start":728.895,"end":729.395,"sentiment":"neutral","sentiment_score":-0.07593509554862976},{"text":"No.","start":742.03,"end":742.53,"sentiment":"neutral","sentiment_score":-0.3045126795768738},{"text":"I won't go back to this address.","start":742.59,"end":744.37,"sentiment":"neutral","sentiment_score":-0.2830708090748106},{"text":"No.","start":747.95,"end":748.11,"sentiment":"neutral","sentiment_score":-0.2832528352737427}],"sentiment":"neutral","sentiment_score":-0.239924356341362,"num_words":11,"start":717.04,"end":748.11},{"sentences":[{"text":"I won't come back to this address.","start":748.11,"end":749.445,"sentiment":"neutral","sentiment_score":-0.2600843076195036},{"text":"No.","start":749.605,"end":750.105,"sentiment":"neutral","sentiment_score":-0.12136002629995346},{"text":"Yep.","start":757.84503,"end":758.34503,"sentiment":"neutral","sentiment_score":-0.04161672294139862},{"text":"Yeah.","start":759.605,"end":759.84503,"sentiment":"neutral","sentiment_score":-0.056860122829675674},{"text":"Yeah.","start":759.84503,"end":760.085,"sentiment":"neutral","sentiment_score":-0.10609114170074464}],"sentiment":"neutral","sentiment_score":-0.1951380151916634,"num_words":11,"start":748.11,"end":760.085},{"sentences":[{"text":"Yeah.","start":760.085,"end":760.585,"sentiment":"neutral","sentiment_score":-0.19009357690811157},{"text":"I won't.","start":762.165,"end":762.72504,"sentiment":"neutral","sentiment_score":-0.2705738916993141},{"text":"No.","start":762.72504,"end":762.885,"sentiment":"negative","sentiment_score":-0.4181830883026123},{"text":"I won't use this Internet.","start":762.885,"end":765.07996,"sentiment":"negative","sentiment_score":-0.4118585348129272},{"text":"No.","start":769.86,"end":770.18,"sentiment":"neutral","sentiment_score":-0.13565298914909363}],"sentiment":"negative","sentiment_score":-0.3344370111823082,"num_words":10,"start":760.085,"end":770.18},{"sentences":[{"text":"I will not.","start":770.18,"end":771.07996,"sentiment":"neutral","sentiment_score":-0.20770672460397085},{"text":"Okay.","start":792.89996,"end":793.38,"sentiment":"neutral","sentiment_score":0.21270816028118136},{"text":"Thank you.","start":793.38,"end":794.01996,"sentiment":"positive","sentiment_score":0.4920942187309265},{"text":"All good.","start":794.01996,"end":794.76,"sentiment":"positive","sentiment_score":0.5819764733314514},{"text":"I have completely relocated.","start":812.435,"end":814.135,"sentiment":"neutral","sentiment_score":-0.04158777929842472}],"sentiment":"neutral","sentiment_score":0.13094818778336048,"num_words":12,"start":770.18,"end":814.135},{"sentences":[{"text":"I'm only over here for, like, ten, fifteen minutes to get some stuff.","start":814.195,"end":817.41003,"sentiment":"neutral","sentiment_score":-0.056834625223508246},{"text":"I've completely relocated.","start":817.41003,"end":818.63,"sentiment":"neutral","sentiment_score":-0.022656042749683063},{"text":"Okay.","start":843.69995,"end":844.19995,"sentiment":"neutral","sentiment_score":0.001837988384068012},{"text":"No worries.","start":845.3,"end":846.04,"sentiment":"neutral","sentiment_score":0.07281482964754105},{"text":"So the service has been disconnected.","start":846.74,"end":848.36,"sentiment":"neutral","sentiment_score":0.025735311520596344}],"sentiment":"neutral","sentiment_score":-0.020197549574077128,"num_words":25,"start":814.195,"end":848.36},{"sentences":[{"text":"So from the October 25, it will stop.","start":848.5,"end":850.89996,"sentiment":"neutral","sentiment_score":-0.017934859031811357},{"text":"Right?","start":850.89996,"end":851.39996,"sentiment":"neutral","sentiment_score":0.02567601017653942},{"text":"Yeah.","start":873.25,"end":873.49,"sentiment":"neutral","sentiment_score":0.03588707000017166},{"text":"That's all good.","start":873.49,"end":874.13,"sentiment":"neutral","sentiment_score":0.10745368401209514},{"text":"But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect.","start":874.13,"end":880.77,"sentiment":"neutral","sentiment_score":-0.13055572984740138}],"sentiment":"neutral","sentiment_score":-0.06373953164137643,"num_words":29,"start":848.5,"end":880.77},{"sentences":[{"text":"Right?","start":880.77,"end":881.025,"sentiment":"neutral","sentiment_score":-0.06533613801002502},{"text":"If I wish not to extend on the October 25, it will automatically disconnect.","start":885.265,"end":891.36505,"sentiment":"neutral","sentiment_score":-0.06945662493152278},{"text":"Right?","start":891.42505,"end":891.92505,"sentiment":"neutral","sentiment_score":-0.02772202156484127},{"text":"Okay.","start":893.585,"end":894.0,"sentiment":"neutral","sentiment_score":-0.0006082393229007721},{"text":"Yeah.","start":894.88,"end":895.2,"sentiment":"neutral","sentiment_score":0.0626094788312912}],"sentiment":"neutral","sentiment_score":-0.055747203839321934,"num_words":18,"start":880.77,"end":895.2},{"sentences":[{"text":"That's all good.","start":895.2,"end":895.76,"sentiment":"neutral","sentiment_score":0.18274791042009988},{"text":"Thank you.","start":895.76,"end":896.42,"sentiment":"neutral","sentiment_score":0.19477178156375885},{"text":"I joined Plano ten.","start":907.2,"end":908.32,"sentiment":"neutral","sentiment_score":-0.0379061559215188},{"text":"Long ago, we're removed.","start":908.32,"end":909.3,"sentiment":"neutral","sentiment_score":-0.1171306911855936},{"text":"Can you please, like, hurry up?","start":909.345,"end":911.125,"sentiment":"neutral","sentiment_score":-0.06563942258556683}],"sentiment":"neutral","sentiment_score":-0.004010348923896488,"num_words":19,"start":895.2,"end":911.125},{"sentences":[{"text":"Perfect.","start":931.36,"end":931.86,"sentiment":"neutral","sentiment_score":0.042632266879081726},{"text":"Okay.","start":936.745,"end":936.90497,"sentiment":"neutral","sentiment_score":0.08890055865049362},{"text":"Thank you.","start":936.90497,"end":937.725,"sentiment":"neutral","sentiment_score":0.2057751938700676},{"text":"No.","start":940.985,"end":941.46497,"sentiment":"neutral","sentiment_score":-0.27352088689804077},{"text":"All good.","start":941.46497,"end":942.125,"sentiment":"neutral","sentiment_score":0.29361994564533234}],"sentiment":"neutral","sentiment_score":0.12240031680890492,"num_words":7,"start":931.36,"end":942.125},{"sentences":[{"text":"Bye.","start":946.345,"end":946.845,"sentiment":"neutral","sentiment_score":-0.07982972264289856}],"sentiment":"neutral","sentiment_score":-0.07982972264289856,"num_words":1,"start":946.345,"end":946.845}]}}]}],"paragraphs":{"transcript":"\nChannel 0: Thank you for calling Airtel. My name is Mary. May I have your name, please?\n\nChannel 1: Hey. My name is Raffae.\n\nChannel 0: Hello, Raffy? How may I help you today?\n\nChannel 1: I was calling to cancel my Internet service.\n\nChannel 0: I'm so sorry to hear that. If I may ask, what what could be the reason why you wanna cancel your service?\n\nChannel 1: Oh, just moving. I don't need it anymore.\n\nChannel 0: Okay. And have you already visited your\n\nChannel 1: Yeah.\n\nChannel 0: new\n\nChannel 1: Like, I'm moving in with someone. There's already Internet\n\nChannel 0: location?\n\nChannel 1: service there.\n\nChannel 0: Okay. Is it already active so that we can check if transferring your current Internet connection to your new location? We can do that as well.\n\nChannel 1: No. It's not Airtel. Like, it's all reactive. Yeah.\n\nChannel 0: It's already active. Have you have already visited and confirmed that the Internet is already active?\n\nChannel 1: Yeah. It's active.\n\nChannel 0: I see. For me to further pull up your account, could you provide your complete name associated on the account, please?\n\nChannel 1: Yeah. It could be under multiple names. Check for Farzana Zahir. So f a r\n\nChannel 0: Okay.\n\nChannel 1: Hello? Yep. Zed a n a.\n\nChannel 0: I have s a r. What's next?\n\nChannel 1: F F Of France, F A R.\n\nChannel 0: Sorry.\n\nChannel 1: Yep.\n\nChannel 0: Okay.\n\nChannel 1: Zed a n a.\n\nChannel 0: N a n a.\n\nChannel 1: And last name Zahir, z a h I r.\n\nChannel 0: For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy?\n\nChannel 1: No. Zed Zed. Zed a n a.\n\nChannel 0: Zed\n\nChannel 1: Zed, z for zebra.\n\nChannel 0: oh, so it's f a r n then letter\n\nChannel 1: F\n\nChannel 0: z.\n\nChannel 1: a r a. Okay.\n\nChannel 0: Oh.\n\nChannel 1: F f for Frank. Sorry. F for Frank, A for alpha, F for R for Romeo, Z for\n\nChannel 0: Mhmm.\n\nChannel 1: zebra, A for alpha, N for Nancy,\n\nChannel 0: Mhmm.\n\nChannel 1: A for alpha.\n\nChannel 0: And what's the last name on the account?\n\nChannel 1: It's a u. So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo.\n\nChannel 0: Thank you so much. Just give me one second. Let me just pull it up. I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name. Correct?\n\nChannel 1: Correct.\n\nChannel 0: I'm sorry. It doesn't give me any account. Can we try another name, please?\n\nChannel 1: Okay. Is it possible to check with the address what name it could be under?\n\nChannel 0: Yes. We can also do that.\n\nChannel 1: Yep. The address is 43 so 43\n\nChannel 0: Mhmm.\n\nChannel 1: Cabell Street. It's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T.\n\nChannel 0: Castle Street. Still doesn't give me it's 43 Cavall Street. It's K A V A L Street, A C T. Correct?\n\nChannel 1: A A V E L, E E For England.\n\nChannel 0: Mhmm. One moment, please. Is this phone number associated on your account? I can\n\nChannel 1: Certain?\n\nChannel 0: I'll let me try to search that using your email address.\n\nChannel 1: Right. So that that that address is not right? That should be the correct address.\n\nChannel 0: It doesn't help me pulling up the account. Would you mind providing the email address?\n\nChannel 1: Yeah. Yeah.\n\nChannel 0: Since it is under multiple name, that could be the reason\n\nChannel 1: Sure.\n\nChannel 0: why it's not giving me.\n\nChannel 1: Sure. Sure. Sure. The email address is fasil, so f for Frank, a for alpha, I for India,\n\nChannel 0: Mhmm.\n\nChannel 1: s\n\nChannel 0: Okay.\n\nChannel 1: for Sierra, a for\n\nChannel 0: Alright.\n\nChannel 1: alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email. So email@gmail.com.\n\nChannel 0: Thank you so much for giving me one second. Hold on. Now could you verify the complete name that is associated on the account, please?\n\nChannel 1: It should be faisal abas. So that\n\nChannel 0: Thank\n\nChannel 1: that's\n\nChannel 0: you\n\nChannel 1: part\n\nChannel 0: so\n\nChannel 1: of the\n\nChannel 0: much.\n\nChannel 1: email itself. Yeah.\n\nChannel 0: Thank you so much. How about the the registered date of birth on the account, please?\n\nChannel 1: 07/01/1978.\n\nChannel 0: Thank you so much. How about\n\nChannel 1: Sorry.\n\nChannel 0: the\n\nChannel 1: 19\n\nChannel 0: identification\n\nChannel 1: 8119\n\nChannel 0: number?\n\nChannel 1: 81. Sorry.\n\nChannel 0: Thank you. How about the identification number, please?\n\nChannel 1: What's the identification number?\n\nChannel 0: It's any of your identification number that is written in your ID that you presented when you sign up. It could be your driver's license or your passport number. We can we could try those ID that you have to verify this identification number.\n\nChannel 1: Okay. Give me one moment, sir.\n\nChannel 0: No worries. Please take your time. While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running?\n\nChannel 1: Yes. Yes. That's all good. That's when you do it one second. Do you need the ID number?\n\nChannel 0: Yes, please.\n\nChannel 1: Okay. Trying to find it. Because it is not like, this is not me. This is my father. I'm trying to find if I can take photo of his license.\n\nChannel 0: Yeah. I really understand. However, for security purposes, since we're making\n\nChannel 1: Yeah.\n\nChannel 0: changes\n\nChannel 1: That's what\n\nChannel 0: on the\n\nChannel 1: that's all. Give me one second.\n\nChannel 0: account and your name is Farza. Correct?\n\nChannel 1: No. No. No. My name is Raffae.\n\nChannel 0: Rafin.\n\nChannel 1: Yeah. Farzana is my grandma.\n\nChannel 0: Mhmm.\n\nChannel 1: Yep. Okay.\n\nChannel 0: It's\n\nChannel 1: Got\n\nChannel 0: Rafin.\n\nChannel 1: it. Yep. 520-7229.\n\nChannel 0: Thank you so much for verifying that. Already have your account pulled up, the registered birth date and the identification number. And confirming that your contract also ended, So there's no additional charges for early termination. It was already completed. Let us see further.\n\nOkay. We're really sad to see you go. If I may ask the address I mean, you your new address, maybe we could also we can we also service that address? Just a\n\nChannel 1: I don't have any Internet. It's so good. Don't worry about that.\n\nChannel 0: oh, sure. Well well, if not, that's good. We're just looking for some addresses that currently\n\nChannel 1: Sure.\n\nChannel 0: we don't service\n\nChannel 1: The\n\nChannel 0: yet.\n\nChannel 1: address\n\nChannel 0: But\n\nChannel 1: is\n\nChannel 0: if\n\nChannel 1: 43 Table Street, Torrance.\n\nChannel 0: Cable 3?\n\nChannel 1: Yep. So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania,\n\nChannel 0: Mhmm.\n\nChannel 1: Street, Torrance.\n\nChannel 0: Mhmm. Thank you so much. And if I may ask, when do you plan to disconnect the service?\n\nChannel 1: As soon as possible. Go\n\nChannel 0: I'm\n\nChannel 1: ahead\n\nChannel 0: sorry.\n\nChannel 1: and remove\n\nChannel 0: The I'm\n\nChannel 1: that.\n\nChannel 0: I will need a specific date\n\nChannel 1: Today.\n\nChannel 0: for this, Rafid.\n\nChannel 1: Today\n\nChannel 0: Do\n\nChannel 1: what?\n\nChannel 0: you have a specific date? Do\n\nChannel 1: Today.\n\nChannel 0: you have a specific is it today?\n\nChannel 1: Today.\n\nChannel 0: For this one, we actually follows the thirty day notification period. So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25.\n\nChannel 1: Is that is that the earliest?\n\nChannel 0: Is\n\nChannel 1: Whatever\n\nChannel 0: that\n\nChannel 1: the\n\nChannel 0: the\n\nChannel 1: earliest\n\nChannel 0: earliest?\n\nChannel 1: is, let's put that date down.\n\nChannel 0: That's actually the earliest.\n\nChannel 1: Yep.\n\nChannel 0: If\n\nChannel 1: That's fine.\n\nChannel 0: you yeah. If any of us, when do you plan to relocate?\n\nChannel 1: I already have relocated.\n\nChannel 0: Sorry? Oh, you are already relocated?\n\nChannel 1: Yes.\n\nChannel 0: So who's using now your Internet right now?\n\nChannel 1: Me?\n\nChannel 0: Oh, so you're\n\nChannel 1: Like, I'm over here at the\n\nChannel 0: all\n\nChannel 1: moment, but I will remove\n\nChannel 0: just\n\nChannel 1: that.\n\nChannel 0: okay. So you've already relocated.\n\nChannel 1: Mhmm.\n\nChannel 0: Internet has been active already.\n\nChannel 1: Mhmm.\n\nChannel 0: Okay. If I may ask when I mean, you will you also relocate it completely as early as possible?\n\nChannel 1: Sorry?\n\nChannel 0: I mean, if I may ask, when do you plan to also relocate? I mean, you will not you're not gonna need to go back to this current address just for my documentation.\n\nChannel 1: No. I won't go back to this address.\n\nChannel 0: I'm sorry?\n\nChannel 1: No. I won't come back to this address. No.\n\nChannel 0: Oh, you I mean, from the span of September 25 to\n\nChannel 1: Yep.\n\nChannel 0: October 25.\n\nChannel 1: Yeah.\n\nChannel 0: You're\n\nChannel 1: Yeah.\n\nChannel 0: not\n\nChannel 1: Yeah.\n\nChannel 0: keep\n\nChannel 1: I won't. No. I won't use this Internet.\n\nChannel 0: you will not use the Internet. Correct?\n\nChannel 1: No. I will not.\n\nChannel 0: Yeah. Though for that, if I really understand that you're no longer using the Internet. However, since we follow the thirty days, you will still get an invoice from October 1. That's the bill from October 1 to October 25, which covers the thirty day notification period.\n\nChannel 1: Okay. Thank you. All good.\n\nChannel 0: Thank you so much. So you will receive the bill. You can pay it anytime. And if I miss, when will you completely leave your current address? I mean, will you completely relocate your area?\n\nChannel 1: I have completely relocated. I'm only over here for, like, ten, fifteen minutes to get some stuff. I've completely relocated.\n\nChannel 0: Oh, okay. I'm so sorry for that. I've already annotated that on your account. So everything is all filled up here. If in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect\n\nChannel 1: Okay.\n\nChannel 0: the service.\n\nChannel 1: No worries.\n\nChannel 0: Thank\n\nChannel 1: So the\n\nChannel 0: you\n\nChannel 1: service\n\nChannel 0: so much.\n\nChannel 1: has been disconnected. So from the October 25, it will stop. Right?\n\nChannel 0: Yes. It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days. But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth.\n\nChannel 1: Yeah. That's all good. But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect. Right?\n\nChannel 0: I'm\n\nChannel 1: If I wish not to extend on the October 25,\n\nChannel 0: sorry?\n\nChannel 1: it will automatically disconnect. Right?\n\nChannel 0: Yes. On '20\n\nChannel 1: Okay.\n\nChannel 0: fifth.\n\nChannel 1: Yeah. That's all good. Thank you.\n\nChannel 0: So the disconnection date will be October I mean, October 25, or do you plan to stay there longer?\n\nChannel 1: I joined Plano ten. Long ago, we're removed. Can you please, like, hurry up?\n\nChannel 0: Okay. Sure. So everything is settled up here. I've already annotated that. Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before\n\nChannel 1: Perfect.\n\nChannel 0: we completely disconnect the service be before October 25.\n\nChannel 1: Okay. Thank you.\n\nChannel 0: Alright. Thank you so much. Anything else I can help you with?\n\nChannel 1: No. All good.\n\nChannel 0: Thank you so much. Have a great day. Goodbye for now.\n\nChannel 1: Bye.","paragraphs":[{"sentences":[{"text":"Thank you for calling Airtel.","start":0.71999997,"end":2.0,"sentiment":"positive","sentiment_score":0.5221195340156555},{"text":"My name is Mary.","start":2.0,"end":2.96,"sentiment":"positive","sentiment_score":0.5151959508657455},{"text":"May I have your name, please?","start":2.96,"end":4.34,"sentiment":"positive","sentiment_score":0.33894841372966766}],"sentiment":"positive","sentiment_score":0.4470047970612844,"channel":0,"num_words":15,"start":0.71999997,"end":4.34},{"sentences":[{"text":"Hey.","start":4.88,"end":5.3599997,"sentiment":"neutral","sentiment_score":0.07517524063587189},{"text":"My name is Raffae.","start":5.3599997,"end":6.5,"sentiment":"neutral","sentiment_score":0.07250014506280422}],"sentiment":"neutral","sentiment_score":0.07303516417741776,"channel":1,"num_words":5,"start":4.88,"end":6.5},{"sentences":[{"text":"Hello, Raffy?","start":7.7599998,"end":8.72,"sentiment":"neutral","sentiment_score":0.17403367161750793},{"text":"How may I help you today?","start":8.72,"end":10.0199995,"sentiment":"neutral","sentiment_score":0.2706880693634351}],"sentiment":"neutral","sentiment_score":0.24652446992695332,"channel":0,"num_words":8,"start":7.7599998,"end":10.0199995},{"sentences":[{"text":"I was calling to cancel my Internet service.","start":10.48,"end":13.54,"sentiment":"neutral","sentiment_score":-0.215611157938838}],"sentiment":"neutral","sentiment_score":-0.215611157938838,"channel":1,"num_words":8,"start":10.48,"end":13.54},{"sentences":[{"text":"I'm so sorry to hear that.","start":15.165,"end":16.525,"sentiment":"negative","sentiment_score":-0.5842003424962362},{"text":"If I may ask, what what could be the reason why you wanna cancel your service?","start":16.525,"end":21.744999,"sentiment":"neutral","sentiment_score":-0.3219014350324869}],"sentiment":"negative","sentiment_score":-0.3934375007044185,"channel":0,"num_words":22,"start":15.165,"end":21.744999},{"sentences":[{"text":"Oh, just moving.","start":22.215,"end":23.275,"sentiment":"neutral","sentiment_score":-0.27020331223805744},{"text":"I don't need it anymore.","start":23.335,"end":24.395,"sentiment":"negative","sentiment_score":-0.412581866979599}],"sentiment":"negative","sentiment_score":-0.3591899089515209,"channel":1,"num_words":8,"start":22.215,"end":24.395},{"sentences":[{"text":"Okay.","start":26.365,"end":26.865,"sentiment":"neutral","sentiment_score":-0.05566118657588959},{"text":"And have you already visited your","start":27.165,"end":31.599998,"sentiment":"neutral","sentiment_score":-0.018554196693003178}],"sentiment":"neutral","sentiment_score":-0.023855195247701237,"channel":0,"num_words":7,"start":26.365,"end":31.599998},{"sentences":[{"text":"Yeah.","start":32.96,"end":33.2,"sentiment":"neutral","sentiment_score":-0.030721057206392288}],"sentiment":"neutral","sentiment_score":-0.030721057206392288,"channel":1,"num_words":1,"start":32.96,"end":33.2},{"sentences":[{"text":"new","start":33.18,"end":33.68,"sentiment":"neutral","sentiment_score":-0.032411493360996246}],"sentiment":"neutral","sentiment_score":-0.032411493360996246,"channel":0,"num_words":1,"start":33.18,"end":33.68},{"sentences":[{"text":"Like, I'm moving in with someone.","start":33.2,"end":34.4,"sentiment":"neutral","sentiment_score":-0.05208424665033817},{"text":"There's already Internet","start":34.4,"end":35.36,"sentiment":"neutral","sentiment_score":-0.030093869815270107}],"sentiment":"neutral","sentiment_score":-0.044754121038648814,"channel":1,"num_words":9,"start":33.2,"end":35.36},{"sentences":[{"text":"location?","start":35.26,"end":35.76,"sentiment":"neutral","sentiment_score":-0.03648337721824646}],"sentiment":"neutral","sentiment_score":-0.03648337721824646,"channel":0,"num_words":1,"start":35.26,"end":35.76},{"sentences":[{"text":"service there.","start":35.36,"end":36.260002,"sentiment":"neutral","sentiment_score":-0.012413288466632366}],"sentiment":"neutral","sentiment_score":-0.012413288466632366,"channel":1,"num_words":2,"start":35.36,"end":36.260002},{"sentences":[{"text":"Okay.","start":37.34,"end":37.739998,"sentiment":"neutral","sentiment_score":0.0342019759118557},{"text":"Is it already active so that we can check if transferring your current Internet connection to your new location?","start":37.739998,"end":45.105,"sentiment":"neutral","sentiment_score":0.028005372928945643},{"text":"We can do that as well.","start":45.405,"end":46.785,"sentiment":"neutral","sentiment_score":0.09587181235353152}],"sentiment":"neutral","sentiment_score":0.043905189833962,"channel":0,"num_words":26,"start":37.34,"end":46.785},{"sentences":[{"text":"No.","start":47.185,"end":47.425003,"sentiment":"neutral","sentiment_score":-0.2897135019302368},{"text":"It's not Airtel.","start":47.425003,"end":48.385002,"sentiment":"neutral","sentiment_score":-0.33269574244817096},{"text":"Like, it's all reactive.","start":48.385002,"end":49.525,"sentiment":"negative","sentiment_score":-0.3640839159488678},{"text":"Yeah.","start":49.585,"end":50.085,"sentiment":"neutral","sentiment_score":-0.057929396629333496}],"sentiment":"neutral","sentiment_score":-0.3113406432999505,"channel":1,"num_words":9,"start":47.185,"end":50.085},{"sentences":[{"text":"It's already active.","start":51.085,"end":52.545,"sentiment":"neutral","sentiment_score":0.013121915981173515},{"text":"Have you have already visited and confirmed that the Internet is already active?","start":54.329998,"end":59.149998,"sentiment":"neutral","sentiment_score":0.028227286126751166}],"sentiment":"neutral","sentiment_score":0.025395029224455357,"channel":0,"num_words":16,"start":51.085,"end":59.149998},{"sentences":[{"text":"Yeah.","start":60.74,"end":60.98,"sentiment":"neutral","sentiment_score":0.038566458970308304},{"text":"It's active.","start":60.98,"end":61.64,"sentiment":"neutral","sentiment_score":0.05332284793257713}],"sentiment":"neutral","sentiment_score":0.048404051611820854,"channel":1,"num_words":3,"start":60.74,"end":61.64},{"sentences":[{"text":"I see.","start":63.449997,"end":64.11,"sentiment":"neutral","sentiment_score":0.028231337666511536},{"text":"For me to further pull up your account, could you provide your complete name associated on the account, please?","start":64.65,"end":71.825,"sentiment":"neutral","sentiment_score":0.015610178344343839}],"sentiment":"neutral","sentiment_score":0.016812193517883618,"channel":0,"num_words":21,"start":63.449997,"end":71.825},{"sentences":[{"text":"Yeah.","start":72.735,"end":73.135,"sentiment":"neutral","sentiment_score":-0.012417892925441263},{"text":"It could be under multiple names.","start":73.135,"end":74.995,"sentiment":"neutral","sentiment_score":-0.01902845688164234},{"text":"Check for Farzana Zahir.","start":75.775,"end":78.595,"sentiment":"neutral","sentiment_score":-0.0033478515688329935},{"text":"So f a r","start":78.975006,"end":81.055,"sentiment":"neutral","sentiment_score":-0.004518381436355412}],"sentiment":"neutral","sentiment_score":-0.010536904415736596,"channel":1,"num_words":15,"start":72.735,"end":81.055},{"sentences":[{"text":"Okay.","start":84.84,"end":85.34,"sentiment":"neutral","sentiment_score":0.0050667813047766685}],"sentiment":"neutral","sentiment_score":0.0050667813047766685,"channel":0,"num_words":1,"start":84.84,"end":85.34},{"sentences":[{"text":"Hello?","start":84.950005,"end":85.450005,"sentiment":"neutral","sentiment_score":0.002206268720328808},{"text":"Yep.","start":85.670006,"end":86.170006,"sentiment":"neutral","sentiment_score":0.002020566491410136},{"text":"Zed a n a.","start":86.39,"end":87.770004,"sentiment":"neutral","sentiment_score":-0.009616448311135173}],"sentiment":"neutral","sentiment_score":-0.005706493005466958,"channel":1,"num_words":6,"start":84.950005,"end":87.770004},{"sentences":[{"text":"I have s a r.","start":89.4,"end":91.08,"sentiment":"neutral","sentiment_score":-0.011721188575029374},{"text":"What's next?","start":91.08,"end":91.9,"sentiment":"neutral","sentiment_score":-0.015517876017838717}],"sentiment":"neutral","sentiment_score":-0.012805956415832043,"channel":0,"num_words":7,"start":89.4,"end":91.9},{"sentences":[{"text":"F F Of France, F A R.","start":92.310005,"end":95.05,"sentiment":"neutral","sentiment_score":-0.01557423613433327}],"sentiment":"neutral","sentiment_score":-0.01557423613433327,"channel":1,"num_words":7,"start":92.310005,"end":95.05},{"sentences":[{"text":"Sorry.","start":94.76,"end":95.26,"sentiment":"neutral","sentiment_score":-0.05567360669374466}],"sentiment":"neutral","sentiment_score":-0.05567360669374466,"channel":0,"num_words":1,"start":94.76,"end":95.26},{"sentences":[{"text":"Yep.","start":95.83,"end":96.33,"sentiment":"neutral","sentiment_score":-0.02147427573800087}],"sentiment":"neutral","sentiment_score":-0.02147427573800087,"channel":1,"num_words":1,"start":95.83,"end":96.33},{"sentences":[{"text":"Okay.","start":96.04,"end":96.54,"sentiment":"neutral","sentiment_score":-0.011089922860264778}],"sentiment":"neutral","sentiment_score":-0.011089922860264778,"channel":0,"num_words":1,"start":96.04,"end":96.54},{"sentences":[{"text":"Zed a n a.","start":97.270004,"end":98.595,"sentiment":"neutral","sentiment_score":-0.01249275985173881}],"sentiment":"neutral","sentiment_score":-0.01249275985173881,"channel":1,"num_words":4,"start":97.270004,"end":98.595},{"sentences":[{"text":"N a n a.","start":101.215,"end":102.915,"sentiment":"neutral","sentiment_score":-0.005793871474452317}],"sentiment":"neutral","sentiment_score":-0.005793871474452317,"channel":0,"num_words":4,"start":101.215,"end":102.915},{"sentences":[{"text":"And last name Zahir, z a h I r.","start":103.395004,"end":107.335,"sentiment":"neutral","sentiment_score":-0.0005218464971726967}],"sentiment":"neutral","sentiment_score":-0.0005218464971726967,"channel":1,"num_words":9,"start":103.395004,"end":107.335},{"sentences":[{"text":"For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy?","start":126.685005,"end":132.225,"sentiment":"neutral","sentiment_score":-0.009475251297569938}],"sentiment":"neutral","sentiment_score":-0.009475251297569938,"channel":0,"num_words":18,"start":126.685005,"end":132.225},{"sentences":[{"text":"No.","start":133.025,"end":133.345,"sentiment":"neutral","sentiment_score":-0.05519700422883034},{"text":"Zed Zed.","start":133.345,"end":137.025,"sentiment":"neutral","sentiment_score":-0.03593402914702892},{"text":"Zed a n a.","start":137.025,"end":138.725,"sentiment":"neutral","sentiment_score":-0.027204215060919523}],"sentiment":"neutral","sentiment_score":-0.0336974175380809,"channel":1,"num_words":7,"start":133.025,"end":138.725},{"sentences":[{"text":"Zed","start":141.11,"end":141.61,"sentiment":"neutral","sentiment_score":-0.017322193831205368}],"sentiment":"neutral","sentiment_score":-0.017322193831205368,"channel":0,"num_words":1,"start":141.11,"end":141.61},{"sentences":[{"text":"Zed, z for zebra.","start":143.68,"end":144.9,"sentiment":"neutral","sentiment_score":-0.021897909697145224}],"sentiment":"neutral","sentiment_score":-0.021897909697145224,"channel":1,"num_words":4,"start":143.68,"end":144.9},{"sentences":[{"text":"oh, so it's f a r n then letter","start":151.75,"end":156.085,"sentiment":"neutral","sentiment_score":-0.02282898210816913}],"sentiment":"neutral","sentiment_score":-0.02282898210816913,"channel":0,"num_words":9,"start":151.75,"end":156.085},{"sentences":[{"text":"F","start":155.68,"end":156.16,"sentiment":"neutral","sentiment_score":-0.017730901017785072}],"sentiment":"neutral","sentiment_score":-0.017730901017785072,"channel":1,"num_words":1,"start":155.68,"end":156.16},{"sentences":[{"text":"z.","start":156.145,"end":156.645,"sentiment":"neutral","sentiment_score":-0.022983510047197345}],"sentiment":"neutral","sentiment_score":-0.022983510047197345,"channel":0,"num_words":1,"start":156.145,"end":156.645},{"sentences":[{"text":"a r a.","start":156.16,"end":157.425,"sentiment":"neutral","sentiment_score":-0.01662211523701747},{"text":"Okay.","start":157.905,"end":158.38501,"sentiment":"neutral","sentiment_score":-0.009107787162065506}],"sentiment":"neutral","sentiment_score":-0.014743533218279481,"channel":1,"num_words":4,"start":156.16,"end":158.38501},{"sentences":[{"text":"Oh.","start":158.30501,"end":158.80501,"sentiment":"neutral","sentiment_score":-0.014226560480892658}],"sentiment":"neutral","sentiment_score":-0.014226560480892658,"channel":0,"num_words":1,"start":158.30501,"end":158.80501},{"sentences":[{"text":"F f for Frank.","start":158.38501,"end":159.66501,"sentiment":"neutral","sentiment_score":-0.026229072362184525},{"text":"Sorry.","start":159.66501,"end":159.985,"sentiment":"neutral","sentiment_score":-0.06197446584701538},{"text":"F for Frank, A for alpha, F for R for Romeo, Z for","start":159.985,"end":165.02501,"sentiment":"neutral","sentiment_score":-0.034495941148354456}],"sentiment":"neutral","sentiment_score":-0.03418544390135341,"channel":1,"num_words":18,"start":158.38501,"end":165.02501},{"sentences":[{"text":"Mhmm.","start":164.865,"end":165.365,"sentiment":"neutral","sentiment_score":-0.03394850343465805}],"sentiment":"neutral","sentiment_score":-0.03394850343465805,"channel":0,"num_words":1,"start":164.865,"end":165.365},{"sentences":[{"text":"zebra, A for alpha, N for Nancy,","start":165.02501,"end":168.16501,"sentiment":"neutral","sentiment_score":-0.01963992097548076}],"sentiment":"neutral","sentiment_score":-0.01963992097548076,"channel":1,"num_words":7,"start":165.02501,"end":168.16501},{"sentences":[{"text":"Mhmm.","start":167.97,"end":168.47,"sentiment":"neutral","sentiment_score":-0.025174900889396667}],"sentiment":"neutral","sentiment_score":-0.025174900889396667,"channel":0,"num_words":1,"start":167.97,"end":168.47},{"sentences":[{"text":"A for alpha.","start":168.225,"end":169.045,"sentiment":"neutral","sentiment_score":-0.02034625845650832}],"sentiment":"neutral","sentiment_score":-0.02034625845650832,"channel":1,"num_words":3,"start":168.225,"end":169.045},{"sentences":[{"text":"And what's the last name on the account?","start":174.53,"end":176.55,"sentiment":"neutral","sentiment_score":-0.022098764777183533}],"sentiment":"neutral","sentiment_score":-0.022098764777183533,"channel":0,"num_words":8,"start":174.53,"end":176.55},{"sentences":[{"text":"It's a u.","start":177.12,"end":178.0,"sentiment":"neutral","sentiment_score":-0.022223460177580517},{"text":"So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo.","start":178.0,"end":185.465,"sentiment":"neutral","sentiment_score":0.06720449951918502}],"sentiment":"neutral","sentiment_score":0.055009777742353355,"channel":1,"num_words":22,"start":177.12,"end":185.465},{"sentences":[{"text":"Thank you so much.","start":186.305,"end":187.265,"sentiment":"positive","sentiment_score":0.7700783908367157},{"text":"Just give me one second.","start":187.265,"end":188.22499,"sentiment":"positive","sentiment_score":0.3903110086917877},{"text":"Let me just pull it up.","start":188.22499,"end":189.685,"sentiment":"neutral","sentiment_score":0.14764995003739992},{"text":"I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name.","start":194.705,"end":202.04001,"sentiment":"neutral","sentiment_score":0.0824247474471728},{"text":"Correct?","start":202.04001,"end":202.54001,"sentiment":"neutral","sentiment_score":0.05502016842365265}],"sentiment":"neutral","sentiment_score":0.20820832896876978,"channel":0,"num_words":37,"start":186.305,"end":202.54001},{"sentences":[{"text":"Correct.","start":202.58,"end":203.08,"sentiment":"neutral","sentiment_score":-0.0025688782334327698}],"sentiment":"neutral","sentiment_score":-0.0025688782334327698,"channel":1,"num_words":1,"start":202.58,"end":203.08},{"sentences":[{"text":"I'm sorry.","start":203.96,"end":204.52,"sentiment":"neutral","sentiment_score":-0.18381434679031372},{"text":"It doesn't give me any account.","start":204.52,"end":207.26001,"sentiment":"negative","sentiment_score":-0.3723042855660121},{"text":"Can we try another name, please?","start":207.8,"end":209.235,"sentiment":"neutral","sentiment_score":-0.20237527787685394}],"sentiment":"neutral","sentiment_score":-0.27255043387413025,"channel":0,"num_words":14,"start":203.96,"end":209.235},{"sentences":[{"text":"Okay.","start":210.175,"end":210.415,"sentiment":"neutral","sentiment_score":-0.04049502685666084},{"text":"Is it possible to check with the address what name it could be under?","start":210.415,"end":213.315,"sentiment":"neutral","sentiment_score":-0.016167404130101204}],"sentiment":"neutral","sentiment_score":-0.01778924564520518,"channel":1,"num_words":15,"start":210.175,"end":213.315},{"sentences":[{"text":"Yes.","start":213.875,"end":214.275,"sentiment":"neutral","sentiment_score":0.05365969240665436},{"text":"We can also do that.","start":214.275,"end":215.575,"sentiment":"neutral","sentiment_score":0.06846137568354607}],"sentiment":"neutral","sentiment_score":0.06599442847073078,"channel":0,"num_words":6,"start":213.875,"end":215.575},{"sentences":[{"text":"Yep.","start":215.535,"end":216.035,"sentiment":"neutral","sentiment_score":0.0458468496799469},{"text":"The address is 43 so 43","start":216.495,"end":219.555,"sentiment":"neutral","sentiment_score":0.025631253762791555}],"sentiment":"neutral","sentiment_score":0.02851919603667089,"channel":1,"num_words":7,"start":215.535,"end":219.555},{"sentences":[{"text":"Mhmm.","start":220.355,"end":220.855,"sentiment":"neutral","sentiment_score":0.0173049159348011}],"sentiment":"neutral","sentiment_score":0.0173049159348011,"channel":0,"num_words":1,"start":220.355,"end":220.855},{"sentences":[{"text":"Cabell Street.","start":220.655,"end":221.615,"sentiment":"neutral","sentiment_score":0.0172354057431221},{"text":"It's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T.","start":221.615,"end":233.48001,"sentiment":"neutral","sentiment_score":0.01441280625294894}],"sentiment":"neutral","sentiment_score":0.014629929290654568,"channel":1,"num_words":26,"start":220.655,"end":233.48001},{"sentences":[{"text":"Castle Street.","start":238.055,"end":239.355,"sentiment":"neutral","sentiment_score":-0.002932461444288492},{"text":"Still doesn't give me it's 43 Cavall Street.","start":257.27,"end":264.525,"sentiment":"neutral","sentiment_score":-0.0763603844679892},{"text":"It's K A V A L Street, A C T.","start":264.525,"end":269.485,"sentiment":"neutral","sentiment_score":-0.035502507165074346},{"text":"Correct?","start":269.485,"end":269.985,"sentiment":"neutral","sentiment_score":-0.023451216518878937}],"sentiment":"neutral","sentiment_score":-0.047391632704862525,"channel":0,"num_words":21,"start":238.055,"end":269.985},{"sentences":[{"text":"A A V E L, E E For England.","start":269.585,"end":272.245,"sentiment":"neutral","sentiment_score":-0.015522330378492674}],"sentiment":"neutral","sentiment_score":-0.015522330378492674,"channel":1,"num_words":9,"start":269.585,"end":272.245},{"sentences":[{"text":"Mhmm.","start":274.125,"end":274.625,"sentiment":"neutral","sentiment_score":-0.012640060856938362},{"text":"One moment, please.","start":284.88,"end":286.1,"sentiment":"neutral","sentiment_score":-0.014234966288010279},{"text":"Is this phone number associated on your account?","start":301.995,"end":305.13498,"sentiment":"neutral","sentiment_score":-0.0164859713986516},{"text":"I can","start":306.38,"end":307.04,"sentiment":"neutral","sentiment_score":-0.016158657614141703}],"sentiment":"neutral","sentiment_score":-0.015682146152747527,"channel":0,"num_words":14,"start":274.125,"end":307.04},{"sentences":[{"text":"Certain?","start":306.57,"end":307.07,"sentiment":"neutral","sentiment_score":-0.02044747024774551}],"sentiment":"neutral","sentiment_score":-0.02044747024774551,"channel":1,"num_words":1,"start":306.57,"end":307.07},{"sentences":[{"text":"I'll let me try to search that using your email address.","start":307.41998,"end":315.44,"sentiment":"neutral","sentiment_score":-0.03608163632452488}],"sentiment":"neutral","sentiment_score":-0.03608163632452488,"channel":0,"num_words":11,"start":307.41998,"end":315.44},{"sentences":[{"text":"Right.","start":316.945,"end":317.185,"sentiment":"neutral","sentiment_score":-0.053493086248636246},{"text":"So that that that address is not right?","start":317.185,"end":319.42502,"sentiment":"neutral","sentiment_score":-0.12356606218963861},{"text":"That should be the correct address.","start":319.42502,"end":320.80502,"sentiment":"neutral","sentiment_score":-0.0863712423791488}],"sentiment":"neutral","sentiment_score":-0.10401660253604253,"channel":1,"num_words":15,"start":316.945,"end":320.80502},{"sentences":[{"text":"It doesn't help me pulling up the account.","start":322.625,"end":325.685,"sentiment":"neutral","sentiment_score":-0.2826414629817009},{"text":"Would you mind providing the email address?","start":325.98502,"end":327.92502,"sentiment":"neutral","sentiment_score":-0.09162912624222892}],"sentiment":"neutral","sentiment_score":-0.19350237250328065,"channel":0,"num_words":15,"start":322.625,"end":327.92502},{"sentences":[{"text":"Yeah.","start":328.14502,"end":328.30502,"sentiment":"neutral","sentiment_score":-0.05901896953582764},{"text":"Yeah.","start":328.30502,"end":328.80502,"sentiment":"neutral","sentiment_score":-0.06759622693061829}],"sentiment":"neutral","sentiment_score":-0.06330759823322296,"channel":1,"num_words":2,"start":328.14502,"end":328.80502},{"sentences":[{"text":"Since it is under multiple name, that could be the reason","start":328.785,"end":332.55002,"sentiment":"neutral","sentiment_score":-0.1190824339335615}],"sentiment":"neutral","sentiment_score":-0.1190824339335615,"channel":0,"num_words":11,"start":328.785,"end":332.55002},{"sentences":[{"text":"Sure.","start":332.27,"end":332.77,"sentiment":"neutral","sentiment_score":-0.13968980312347412}],"sentiment":"neutral","sentiment_score":-0.13968980312347412,"channel":1,"num_words":1,"start":332.27,"end":332.77},{"sentences":[{"text":"why it's not giving me.","start":332.55002,"end":334.17,"sentiment":"neutral","sentiment_score":-0.21324912905693055}],"sentiment":"neutral","sentiment_score":-0.21324912905693055,"channel":0,"num_words":5,"start":332.55002,"end":334.17},{"sentences":[{"text":"Sure.","start":333.71,"end":334.03,"sentiment":"neutral","sentiment_score":-0.004842933267354965},{"text":"Sure.","start":334.03,"end":334.19,"sentiment":"neutral","sentiment_score":0.013530493713915348},{"text":"Sure.","start":334.19,"end":334.69,"sentiment":"neutral","sentiment_score":0.02145920880138874},{"text":"The email address is fasil, so f for Frank, a for alpha, I for India,","start":335.31,"end":342.195,"sentiment":"neutral","sentiment_score":0.006591059143344561}],"sentiment":"neutral","sentiment_score":0.007167369799895419,"channel":1,"num_words":18,"start":333.71,"end":342.195},{"sentences":[{"text":"Mhmm.","start":342.94,"end":343.19,"sentiment":"neutral","sentiment_score":-0.003737208899110555}],"sentiment":"neutral","sentiment_score":-0.003737208899110555,"channel":0,"num_words":1,"start":342.94,"end":343.19},{"sentences":[{"text":"s","start":343.075,"end":343.23502,"sentiment":"neutral","sentiment_score":0.00020460831001400948}],"sentiment":"neutral","sentiment_score":0.00020460831001400948,"channel":1,"num_words":1,"start":343.075,"end":343.23502},{"sentences":[{"text":"Okay.","start":343.19,"end":343.69,"sentiment":"neutral","sentiment_score":0.009501127526164057}],"sentiment":"neutral","sentiment_score":0.009501127526164057,"channel":0,"num_words":1,"start":343.19,"end":343.69},{"sentences":[{"text":"for Sierra, a for","start":343.23502,"end":345.39502,"sentiment":"neutral","sentiment_score":0.010045159608125687}],"sentiment":"neutral","sentiment_score":0.010045159608125687,"channel":1,"num_words":4,"start":343.23502,"end":345.39502},{"sentences":[{"text":"Alright.","start":345.19,"end":345.69,"sentiment":"neutral","sentiment_score":0.02515498548746109}],"sentiment":"neutral","sentiment_score":0.02515498548746109,"channel":0,"num_words":1,"start":345.19,"end":345.69},{"sentences":[{"text":"alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email.","start":345.39502,"end":361.87003,"sentiment":"neutral","sentiment_score":0.027228181701033347},{"text":"So email@gmail.com.","start":361.87003,"end":366.21002,"sentiment":"neutral","sentiment_score":0.028094015084207058}],"sentiment":"neutral","sentiment_score":0.02728065645152872,"channel":1,"num_words":33,"start":345.39502,"end":366.21002},{"sentences":[{"text":"Thank you so much for giving me one second.","start":367.83002,"end":369.85,"sentiment":"positive","sentiment_score":0.5461358692910936},{"text":"Hold on.","start":375.91498,"end":376.895,"sentiment":"neutral","sentiment_score":0.18165381625294685},{"text":"Now could you verify the complete name that is associated on the account, please?","start":397.16,"end":402.195,"sentiment":"neutral","sentiment_score":0.06002966181508133}],"sentiment":"neutral","sentiment_score":0.24475782886147499,"channel":0,"num_words":25,"start":367.83002,"end":402.195},{"sentences":[{"text":"It should be faisal abas.","start":404.055,"end":405.835,"sentiment":"neutral","sentiment_score":0.04032455049455166},{"text":"So that","start":406.215,"end":406.615,"sentiment":"neutral","sentiment_score":0.11502290889620781}],"sentiment":"neutral","sentiment_score":0.06166693860931056,"channel":1,"num_words":7,"start":404.055,"end":406.615},{"sentences":[{"text":"Thank","start":406.67502,"end":406.995,"sentiment":"positive","sentiment_score":0.41452109813690186}],"sentiment":"positive","sentiment_score":0.41452109813690186,"channel":0,"num_words":1,"start":406.67502,"end":406.995},{"sentences":[{"text":"that's","start":406.775,"end":407.01498,"sentiment":"positive","sentiment_score":0.4907431006431579}],"sentiment":"positive","sentiment_score":0.4907431006431579,"channel":1,"num_words":1,"start":406.775,"end":407.01498},{"sentences":[{"text":"you","start":406.995,"end":407.23502,"sentiment":"positive","sentiment_score":0.47352415323257446}],"sentiment":"positive","sentiment_score":0.47352415323257446,"channel":0,"num_words":1,"start":406.995,"end":407.23502},{"sentences":[{"text":"part","start":407.01498,"end":407.255,"sentiment":"positive","sentiment_score":0.6206578016281128}],"sentiment":"positive","sentiment_score":0.6206578016281128,"channel":1,"num_words":1,"start":407.01498,"end":407.255},{"sentences":[{"text":"so","start":407.23502,"end":407.475,"sentiment":"positive","sentiment_score":0.6094796657562256}],"sentiment":"positive","sentiment_score":0.6094796657562256,"channel":0,"num_words":1,"start":407.23502,"end":407.475},{"sentences":[{"text":"of the","start":407.255,"end":407.495,"sentiment":"positive","sentiment_score":0.593775600194931}],"sentiment":"positive","sentiment_score":0.593775600194931,"channel":1,"num_words":2,"start":407.255,"end":407.495},{"sentences":[{"text":"much.","start":407.475,"end":407.975,"sentiment":"positive","sentiment_score":0.4731321334838867}],"sentiment":"positive","sentiment_score":0.4731321334838867,"channel":0,"num_words":1,"start":407.475,"end":407.975},{"sentences":[{"text":"email itself.","start":407.495,"end":408.29498,"sentiment":"neutral","sentiment_score":0.08742543309926987},{"text":"Yeah.","start":408.29498,"end":408.79498,"sentiment":"neutral","sentiment_score":0.18708905577659607}],"sentiment":"neutral","sentiment_score":0.1206466406583786,"channel":1,"num_words":3,"start":407.495,"end":408.79498},{"sentences":[{"text":"Thank you so much.","start":409.075,"end":409.95502,"sentiment":"positive","sentiment_score":0.4067136347293854},{"text":"How about the the registered date of birth on the account, please?","start":409.95502,"end":414.93,"sentiment":"neutral","sentiment_score":0.10535665104786555}],"sentiment":"neutral","sentiment_score":0.1806958969682455,"channel":0,"num_words":16,"start":409.075,"end":414.93},{"sentences":[{"text":"07/01/1978.","start":415.4,"end":417.58,"sentiment":"neutral","sentiment_score":0.028835594654083252}],"sentiment":"neutral","sentiment_score":0.028835594654083252,"channel":1,"num_words":1,"start":415.4,"end":417.58},{"sentences":[{"text":"Thank you so much.","start":418.13,"end":418.93,"sentiment":"neutral","sentiment_score":0.32145098596811295},{"text":"How about","start":418.93,"end":419.33,"sentiment":"neutral","sentiment_score":0.052052222192287445}],"sentiment":"neutral","sentiment_score":0.23165139804283777,"channel":0,"num_words":6,"start":418.13,"end":419.33},{"sentences":[{"text":"Sorry.","start":419.24,"end":419.56,"sentiment":"neutral","sentiment_score":0.019956808537244797}],"sentiment":"neutral","sentiment_score":0.019956808537244797,"channel":1,"num_words":1,"start":419.24,"end":419.56},{"sentences":[{"text":"the","start":419.33,"end":419.57,"sentiment":"neutral","sentiment_score":0.003555886447429657}],"sentiment":"neutral","sentiment_score":0.003555886447429657,"channel":0,"num_words":1,"start":419.33,"end":419.57},{"sentences":[{"text":"19","start":419.56,"end":419.88,"sentiment":"neutral","sentiment_score":0.004275735467672348}],"sentiment":"neutral","sentiment_score":0.004275735467672348,"channel":1,"num_words":1,"start":419.56,"end":419.88},{"sentences":[{"text":"identification","start":419.57,"end":420.07,"sentiment":"neutral","sentiment_score":-0.0007019750773906708}],"sentiment":"neutral","sentiment_score":-0.0007019750773906708,"channel":0,"num_words":1,"start":419.57,"end":420.07},{"sentences":[{"text":"8119","start":419.88,"end":420.52,"sentiment":"neutral","sentiment_score":-0.0008337842300534248}],"sentiment":"neutral","sentiment_score":-0.0008337842300534248,"channel":1,"num_words":1,"start":419.88,"end":420.52},{"sentences":[{"text":"number?","start":420.37,"end":420.87,"sentiment":"neutral","sentiment_score":0.007254940457642078}],"sentiment":"neutral","sentiment_score":0.007254940457642078,"channel":0,"num_words":1,"start":420.37,"end":420.87},{"sentences":[{"text":"81.","start":420.52,"end":421.0,"sentiment":"neutral","sentiment_score":0.008426027372479439},{"text":"Sorry.","start":421.0,"end":421.5,"sentiment":"neutral","sentiment_score":0.01621142402291298}],"sentiment":"neutral","sentiment_score":0.012318725697696209,"channel":1,"num_words":2,"start":420.52,"end":421.5},{"sentences":[{"text":"Thank you.","start":422.28998,"end":422.93,"sentiment":"neutral","sentiment_score":0.10687397047877312},{"text":"How about the identification number, please?","start":422.93,"end":425.11,"sentiment":"neutral","sentiment_score":0.031163898296654224}],"sentiment":"neutral","sentiment_score":0.05009141634218395,"channel":0,"num_words":8,"start":422.28998,"end":425.11},{"sentences":[{"text":"What's the identification number?","start":426.745,"end":428.365,"sentiment":"neutral","sentiment_score":0.01375908125191927}],"sentiment":"neutral","sentiment_score":0.01375908125191927,"channel":1,"num_words":4,"start":426.745,"end":428.365},{"sentences":[{"text":"It's any of your identification number that is written in your ID that you presented when you sign up.","start":429.175,"end":437.01498,"sentiment":"neutral","sentiment_score":0.030419796558195038},{"text":"It could be your driver's license or your passport number.","start":437.01498,"end":442.07498,"sentiment":"neutral","sentiment_score":0.02238538023084402},{"text":"We can we could try those ID that you have to verify this identification number.","start":442.695,"end":449.11002,"sentiment":"neutral","sentiment_score":0.02138741984963417}],"sentiment":"neutral","sentiment_score":0.02551457351496951,"channel":0,"num_words":44,"start":429.175,"end":449.11002},{"sentences":[{"text":"Okay.","start":450.15,"end":450.38998,"sentiment":"neutral","sentiment_score":0.06083466857671738},{"text":"Give me one moment, sir.","start":450.38998,"end":452.00998,"sentiment":"neutral","sentiment_score":0.06285368725657463}],"sentiment":"neutral","sentiment_score":0.06251718414326508,"channel":1,"num_words":6,"start":450.15,"end":452.00998},{"sentences":[{"text":"No worries.","start":452.13,"end":452.69,"sentiment":"neutral","sentiment_score":0.1237322986125946},{"text":"Please take your time.","start":452.69,"end":453.83,"sentiment":"neutral","sentiment_score":0.14511211961507797},{"text":"While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running?","start":461.585,"end":469.76498,"sentiment":"neutral","sentiment_score":0.11690657905169896}],"sentiment":"neutral","sentiment_score":0.12159078651004368,"channel":0,"num_words":27,"start":452.13,"end":469.76498},{"sentences":[{"text":"Yes.","start":470.62,"end":470.86,"sentiment":"neutral","sentiment_score":0.12932181358337402},{"text":"Yes.","start":470.86,"end":471.36,"sentiment":"neutral","sentiment_score":0.18630750477313995},{"text":"That's all good.","start":472.7,"end":473.58,"sentiment":"positive","sentiment_score":0.42179377873738605},{"text":"That's when you do it one second.","start":473.58,"end":475.76,"sentiment":"neutral","sentiment_score":0.1370417901447841},{"text":"Do you need the ID number?","start":507.08502,"end":509.025,"sentiment":"neutral","sentiment_score":0.025007649635275204}],"sentiment":"neutral","sentiment_score":0.1494638379663229,"channel":1,"num_words":18,"start":470.62,"end":509.025},{"sentences":[{"text":"Yes, please.","start":510.16,"end":510.855,"sentiment":"neutral","sentiment_score":0.029036834836006165}],"sentiment":"neutral","sentiment_score":0.029036834836006165,"channel":0,"num_words":2,"start":510.16,"end":510.855},{"sentences":[{"text":"Okay.","start":511.885,"end":512.385,"sentiment":"neutral","sentiment_score":0.019128747284412384},{"text":"Trying to find it.","start":513.565,"end":514.705,"sentiment":"neutral","sentiment_score":-0.0020343419164419174},{"text":"Because it is not like, this is not me.","start":515.085,"end":516.765,"sentiment":"neutral","sentiment_score":-0.09131697565317154},{"text":"This is my father.","start":516.765,"end":517.665,"sentiment":"neutral","sentiment_score":-0.08020990714430809},{"text":"I'm trying to find if I can take photo of his license.","start":517.72504,"end":520.05,"sentiment":"neutral","sentiment_score":-0.025488125625997782}],"sentiment":"neutral","sentiment_score":-0.04791861791163683,"channel":1,"num_words":30,"start":511.885,"end":520.05},{"sentences":[{"text":"Yeah.","start":521.335,"end":521.575,"sentiment":"neutral","sentiment_score":0.006361141800880432},{"text":"I really understand.","start":521.575,"end":522.875,"sentiment":"neutral","sentiment_score":-0.014455107972025871},{"text":"However, for security purposes, since we're making","start":523.015,"end":525.895,"sentiment":"neutral","sentiment_score":-0.054634430312684605}],"sentiment":"neutral","sentiment_score":-0.03813138130036267,"channel":0,"num_words":11,"start":521.335,"end":525.895},{"sentences":[{"text":"Yeah.","start":525.73,"end":526.13,"sentiment":"neutral","sentiment_score":-0.011389657855033876}],"sentiment":"neutral","sentiment_score":-0.011389657855033876,"channel":1,"num_words":1,"start":525.73,"end":526.13},{"sentences":[{"text":"changes","start":525.895,"end":526.375,"sentiment":"neutral","sentiment_score":-0.008559701964259148}],"sentiment":"neutral","sentiment_score":-0.008559701964259148,"channel":0,"num_words":1,"start":525.895,"end":526.375},{"sentences":[{"text":"That's what","start":526.13,"end":526.70996,"sentiment":"neutral","sentiment_score":-0.01565138902515173}],"sentiment":"neutral","sentiment_score":-0.01565138902515173,"channel":1,"num_words":2,"start":526.13,"end":526.70996},{"sentences":[{"text":"on the","start":526.375,"end":526.77,"sentiment":"neutral","sentiment_score":-0.010281400755047798}],"sentiment":"neutral","sentiment_score":-0.010281400755047798,"channel":0,"num_words":2,"start":526.375,"end":526.77},{"sentences":[{"text":"that's all.","start":527.57,"end":528.29,"sentiment":"neutral","sentiment_score":-0.0010832161642611027},{"text":"Give me one second.","start":528.29,"end":529.35,"sentiment":"neutral","sentiment_score":0.012114867568016052}],"sentiment":"neutral","sentiment_score":0.007715506323923667,"channel":1,"num_words":6,"start":527.57,"end":529.35},{"sentences":[{"text":"account and your name is Farza.","start":534.29004,"end":537.27,"sentiment":"neutral","sentiment_score":0.008807991553718844},{"text":"Correct?","start":537.33,"end":537.83,"sentiment":"neutral","sentiment_score":0.0071216849610209465}],"sentiment":"neutral","sentiment_score":0.00856709061190486,"channel":0,"num_words":7,"start":534.29004,"end":537.83},{"sentences":[{"text":"No.","start":538.485,"end":538.725,"sentiment":"neutral","sentiment_score":-0.08629819750785828},{"text":"No.","start":538.725,"end":538.885,"sentiment":"neutral","sentiment_score":-0.07603713870048523},{"text":"No.","start":538.885,"end":539.205,"sentiment":"neutral","sentiment_score":-0.06512515246868134},{"text":"My name is Raffae.","start":539.205,"end":540.265,"sentiment":"neutral","sentiment_score":-0.03811343992128968}],"sentiment":"neutral","sentiment_score":-0.05427346405174051,"channel":1,"num_words":7,"start":538.485,"end":540.265},{"sentences":[{"text":"Rafin.","start":541.335,"end":541.835,"sentiment":"neutral","sentiment_score":-0.00193312531337142}],"sentiment":"neutral","sentiment_score":-0.00193312531337142,"channel":0,"num_words":1,"start":541.335,"end":541.835},{"sentences":[{"text":"Yeah.","start":542.40497,"end":542.90497,"sentiment":"neutral","sentiment_score":0.021211810410022736},{"text":"Farzana is my grandma.","start":543.125,"end":544.425,"sentiment":"neutral","sentiment_score":0.02718142233788967}],"sentiment":"neutral","sentiment_score":0.025987499952316286,"channel":1,"num_words":5,"start":542.40497,"end":544.425},{"sentences":[{"text":"Mhmm.","start":545.495,"end":545.995,"sentiment":"neutral","sentiment_score":0.02915703132748604}],"sentiment":"neutral","sentiment_score":0.02915703132748604,"channel":0,"num_words":1,"start":545.495,"end":545.995},{"sentences":[{"text":"Yep.","start":546.325,"end":546.645,"sentiment":"neutral","sentiment_score":0.03914564102888107},{"text":"Okay.","start":546.645,"end":547.045,"sentiment":"neutral","sentiment_score":0.04810844361782074}],"sentiment":"neutral","sentiment_score":0.043627042323350906,"channel":1,"num_words":2,"start":546.325,"end":547.045},{"sentences":[{"text":"It's","start":546.775,"end":547.255,"sentiment":"neutral","sentiment_score":0.04916434735059738}],"sentiment":"neutral","sentiment_score":0.04916434735059738,"channel":0,"num_words":1,"start":546.775,"end":547.255},{"sentences":[{"text":"Got","start":547.045,"end":547.285,"sentiment":"neutral","sentiment_score":0.04760287702083587}],"sentiment":"neutral","sentiment_score":0.04760287702083587,"channel":1,"num_words":1,"start":547.045,"end":547.285},{"sentences":[{"text":"Rafin.","start":547.255,"end":547.755,"sentiment":"neutral","sentiment_score":0.05354510247707367}],"sentiment":"neutral","sentiment_score":0.05354510247707367,"channel":0,"num_words":1,"start":547.255,"end":547.755},{"sentences":[{"text":"it.","start":547.285,"end":547.535,"sentiment":"neutral","sentiment_score":0.04105515033006668},{"text":"Yep.","start":547.535,"end":548.035,"sentiment":"neutral","sentiment_score":0.028097283095121384},{"text":"520-7229.","start":549.5,"end":552.0,"sentiment":"neutral","sentiment_score":0.03409302979707718}],"sentiment":"neutral","sentiment_score":0.034415154407421746,"channel":1,"num_words":3,"start":547.285,"end":552.0},{"sentences":[{"text":"Thank you so much for verifying that.","start":552.455,"end":554.635,"sentiment":"positive","sentiment_score":0.39940174988337923},{"text":"Already have your account pulled up, the registered birth date and the identification number.","start":554.88995,"end":560.35,"sentiment":"neutral","sentiment_score":0.295511748109545},{"text":"And confirming that your contract also ended, So there's no additional charges for early termination.","start":560.88995,"end":570.875,"sentiment":"neutral","sentiment_score":0.16844250013430914},{"text":"It was already completed.","start":571.335,"end":572.715,"sentiment":"neutral","sentiment_score":0.29396679997444153},{"text":"Let us see further.","start":574.775,"end":576.23505,"sentiment":"neutral","sentiment_score":0.047761498019099236}],"sentiment":"neutral","sentiment_score":0.24605744128877466,"channel":0,"num_words":44,"start":552.455,"end":576.23505},{"sentences":[{"text":"Okay.","start":585.69,"end":586.17004,"sentiment":"neutral","sentiment_score":-0.07621461898088455},{"text":"We're really sad to see you go.","start":586.17004,"end":588.75,"sentiment":"negative","sentiment_score":-0.4496827508722033},{"text":"If I may ask the address I mean, you your new address, maybe we could also we can we also service that address?","start":589.61005,"end":598.095,"sentiment":"neutral","sentiment_score":-0.08912156392698703},{"text":"Just a","start":598.63495,"end":599.69495,"sentiment":"neutral","sentiment_score":-0.09810790792107582}],"sentiment":"neutral","sentiment_score":-0.16575774731058063,"channel":0,"num_words":33,"start":585.69,"end":599.69495},{"sentences":[{"text":"I don't have any Internet.","start":599.505,"end":600.705,"sentiment":"neutral","sentiment_score":-0.2062325358390808},{"text":"It's so good.","start":600.705,"end":601.34503,"sentiment":"neutral","sentiment_score":0.22837950785954794},{"text":"Don't worry about that.","start":601.34503,"end":602.4,"sentiment":"neutral","sentiment_score":0.027469610795378685}],"sentiment":"neutral","sentiment_score":-0.019678809369603794,"channel":1,"num_words":12,"start":599.505,"end":602.4},{"sentences":[{"text":"oh, sure.","start":602.95496,"end":603.51495,"sentiment":"neutral","sentiment_score":0.13986435532569885},{"text":"Well well, if not, that's good.","start":603.51495,"end":605.51495,"sentiment":"neutral","sentiment_score":0.19264296690622965},{"text":"We're just looking for some addresses that currently","start":605.51495,"end":608.95,"sentiment":"neutral","sentiment_score":-0.013835334568284452}],"sentiment":"neutral","sentiment_score":0.08280648972140625,"channel":0,"num_words":16,"start":602.95496,"end":608.95},{"sentences":[{"text":"Sure.","start":608.80005,"end":609.30005,"sentiment":"neutral","sentiment_score":-0.028628386557102203}],"sentiment":"neutral","sentiment_score":-0.028628386557102203,"channel":1,"num_words":1,"start":608.80005,"end":609.30005},{"sentences":[{"text":"we don't service","start":608.95,"end":610.25,"sentiment":"neutral","sentiment_score":-0.07845960184931755}],"sentiment":"neutral","sentiment_score":-0.07845960184931755,"channel":0,"num_words":3,"start":608.95,"end":610.25},{"sentences":[{"text":"The","start":610.08,"end":610.32,"sentiment":"neutral","sentiment_score":-0.04496756196022034}],"sentiment":"neutral","sentiment_score":-0.04496756196022034,"channel":1,"num_words":1,"start":610.08,"end":610.32},{"sentences":[{"text":"yet.","start":610.31,"end":610.55,"sentiment":"neutral","sentiment_score":-0.050113510340452194}],"sentiment":"neutral","sentiment_score":-0.050113510340452194,"channel":0,"num_words":1,"start":610.31,"end":610.55},{"sentences":[{"text":"address","start":610.32,"end":610.80005,"sentiment":"neutral","sentiment_score":-0.017899999395012856}],"sentiment":"neutral","sentiment_score":-0.017899999395012856,"channel":1,"num_words":1,"start":610.32,"end":610.80005},{"sentences":[{"text":"But","start":610.55,"end":610.87,"sentiment":"neutral","sentiment_score":-0.01895293965935707}],"sentiment":"neutral","sentiment_score":-0.01895293965935707,"channel":0,"num_words":1,"start":610.55,"end":610.87},{"sentences":[{"text":"is","start":610.80005,"end":611.30005,"sentiment":"neutral","sentiment_score":-0.014809146523475649}],"sentiment":"neutral","sentiment_score":-0.014809146523475649,"channel":1,"num_words":1,"start":610.80005,"end":611.30005},{"sentences":[{"text":"if","start":610.87,"end":611.11,"sentiment":"neutral","sentiment_score":-0.01123010739684105}],"sentiment":"neutral","sentiment_score":-0.01123010739684105,"channel":0,"num_words":1,"start":610.87,"end":611.11},{"sentences":[{"text":"43 Table Street, Torrance.","start":612.56,"end":617.94,"sentiment":"neutral","sentiment_score":-0.01205924607347697}],"sentiment":"neutral","sentiment_score":-0.01205924607347697,"channel":1,"num_words":4,"start":612.56,"end":617.94},{"sentences":[{"text":"Cable 3?","start":622.675,"end":623.655,"sentiment":"neutral","sentiment_score":-0.012313149869441986}],"sentiment":"neutral","sentiment_score":-0.012313149869441986,"channel":0,"num_words":2,"start":622.675,"end":623.655},{"sentences":[{"text":"Yep.","start":624.495,"end":624.895,"sentiment":"neutral","sentiment_score":0.008764158003032207},{"text":"So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania,","start":624.895,"end":630.195,"sentiment":"neutral","sentiment_score":0.003692092708661221}],"sentiment":"neutral","sentiment_score":0.003990449490683044,"channel":1,"num_words":17,"start":624.495,"end":630.195},{"sentences":[{"text":"Mhmm.","start":630.03503,"end":630.53503,"sentiment":"neutral","sentiment_score":0.0003059247974306345}],"sentiment":"neutral","sentiment_score":0.0003059247974306345,"channel":0,"num_words":1,"start":630.03503,"end":630.53503},{"sentences":[{"text":"Street, Torrance.","start":631.055,"end":631.875,"sentiment":"neutral","sentiment_score":-0.003943474963307381}],"sentiment":"neutral","sentiment_score":-0.003943474963307381,"channel":1,"num_words":2,"start":631.055,"end":631.875},{"sentences":[{"text":"Mhmm.","start":633.635,"end":633.795,"sentiment":"neutral","sentiment_score":0.026238923892378807},{"text":"Thank you so much.","start":633.795,"end":635.335,"sentiment":"positive","sentiment_score":0.4785323143005371},{"text":"And if I may ask, when do you plan to disconnect the service?","start":636.45,"end":640.39,"sentiment":"neutral","sentiment_score":0.019272038713097572}],"sentiment":"neutral","sentiment_score":0.12171692690915531,"channel":0,"num_words":18,"start":633.635,"end":640.39},{"sentences":[{"text":"As soon as possible.","start":641.26,"end":642.39996,"sentiment":"neutral","sentiment_score":-0.02097862958908081},{"text":"Go","start":643.74,"end":643.89996,"sentiment":"neutral","sentiment_score":-0.023968886584043503}],"sentiment":"neutral","sentiment_score":-0.02157668098807335,"channel":1,"num_words":5,"start":641.26,"end":643.89996},{"sentences":[{"text":"I'm","start":643.81,"end":644.05005,"sentiment":"neutral","sentiment_score":-0.04822799190878868}],"sentiment":"neutral","sentiment_score":-0.04822799190878868,"channel":0,"num_words":1,"start":643.81,"end":644.05005},{"sentences":[{"text":"ahead","start":643.89996,"end":644.13995,"sentiment":"neutral","sentiment_score":-0.03463192284107208}],"sentiment":"neutral","sentiment_score":-0.03463192284107208,"channel":1,"num_words":1,"start":643.89996,"end":644.13995},{"sentences":[{"text":"sorry.","start":644.05005,"end":644.45,"sentiment":"neutral","sentiment_score":-0.07721161842346191}],"sentiment":"neutral","sentiment_score":-0.07721161842346191,"channel":0,"num_words":1,"start":644.05005,"end":644.45},{"sentences":[{"text":"and remove","start":644.13995,"end":644.62,"sentiment":"neutral","sentiment_score":-0.06130179949104786}],"sentiment":"neutral","sentiment_score":-0.06130179949104786,"channel":1,"num_words":2,"start":644.13995,"end":644.62},{"sentences":[{"text":"The I'm","start":644.45,"end":645.11005,"sentiment":"neutral","sentiment_score":-0.06556230410933495}],"sentiment":"neutral","sentiment_score":-0.06556230410933495,"channel":0,"num_words":2,"start":644.45,"end":645.11005},{"sentences":[{"text":"that.","start":644.62,"end":645.12,"sentiment":"neutral","sentiment_score":-0.05310937762260437}],"sentiment":"neutral","sentiment_score":-0.05310937762260437,"channel":1,"num_words":1,"start":644.62,"end":645.12},{"sentences":[{"text":"I will need a specific date","start":646.21,"end":648.225,"sentiment":"neutral","sentiment_score":-0.0264416029676795}],"sentiment":"neutral","sentiment_score":-0.0264416029676795,"channel":0,"num_words":6,"start":646.21,"end":648.225},{"sentences":[{"text":"Today.","start":648.905,"end":649.405,"sentiment":"neutral","sentiment_score":-0.007071039639413357}],"sentiment":"neutral","sentiment_score":-0.007071039639413357,"channel":1,"num_words":1,"start":648.905,"end":649.405},{"sentences":[{"text":"for this, Rafid.","start":649.02496,"end":650.08496,"sentiment":"neutral","sentiment_score":0.0026583888878424964}],"sentiment":"neutral","sentiment_score":0.0026583888878424964,"channel":0,"num_words":3,"start":649.02496,"end":650.08496},{"sentences":[{"text":"Today","start":652.905,"end":653.385,"sentiment":"neutral","sentiment_score":0.0003465171903371811}],"sentiment":"neutral","sentiment_score":0.0003465171903371811,"channel":1,"num_words":1,"start":652.905,"end":653.385},{"sentences":[{"text":"Do","start":653.185,"end":653.425,"sentiment":"neutral","sentiment_score":-0.00401635468006134}],"sentiment":"neutral","sentiment_score":-0.00401635468006134,"channel":0,"num_words":1,"start":653.185,"end":653.425},{"sentences":[{"text":"what?","start":653.385,"end":653.885,"sentiment":"neutral","sentiment_score":-0.0030106008052825928}],"sentiment":"neutral","sentiment_score":-0.0030106008052825928,"channel":1,"num_words":1,"start":653.385,"end":653.885},{"sentences":[{"text":"you have a specific date?","start":653.425,"end":654.88495,"sentiment":"neutral","sentiment_score":0.00045784134417772295},{"text":"Do","start":655.345,"end":655.505,"sentiment":"neutral","sentiment_score":0.000022843480110168457}],"sentiment":"neutral","sentiment_score":0.00038534170016646385,"channel":0,"num_words":6,"start":653.425,"end":655.505},{"sentences":[{"text":"Today.","start":655.465,"end":655.965,"sentiment":"neutral","sentiment_score":0.00523948110640049}],"sentiment":"neutral","sentiment_score":0.00523948110640049,"channel":1,"num_words":1,"start":655.465,"end":655.965},{"sentences":[{"text":"you have a specific is it today?","start":655.505,"end":658.32495,"sentiment":"neutral","sentiment_score":0.007906740398279257}],"sentiment":"neutral","sentiment_score":0.007906740398279257,"channel":0,"num_words":7,"start":655.505,"end":658.32495},{"sentences":[{"text":"Today.","start":658.905,"end":659.405,"sentiment":"neutral","sentiment_score":0.0006120875477790833}],"sentiment":"neutral","sentiment_score":0.0006120875477790833,"channel":1,"num_words":1,"start":658.905,"end":659.405},{"sentences":[{"text":"For this one, we actually follows the thirty day notification period.","start":661.7,"end":666.04004,"sentiment":"neutral","sentiment_score":0.0003002618693492631},{"text":"So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25.","start":666.42004,"end":676.515,"sentiment":"neutral","sentiment_score":-0.02951122905748586}],"sentiment":"neutral","sentiment_score":-0.02014190333762339,"channel":0,"num_words":35,"start":661.7,"end":676.515},{"sentences":[{"text":"Is that is that the earliest?","start":677.155,"end":678.435,"sentiment":"neutral","sentiment_score":-0.00017828897883494696}],"sentiment":"neutral","sentiment_score":-0.00017828897883494696,"channel":1,"num_words":6,"start":677.155,"end":678.435},{"sentences":[{"text":"Is","start":678.275,"end":678.435,"sentiment":"neutral","sentiment_score":-0.0058814240619540215}],"sentiment":"neutral","sentiment_score":-0.0058814240619540215,"channel":0,"num_words":1,"start":678.275,"end":678.435},{"sentences":[{"text":"Whatever","start":678.435,"end":678.755,"sentiment":"neutral","sentiment_score":-0.016811558976769447}],"sentiment":"neutral","sentiment_score":-0.016811558976769447,"channel":1,"num_words":1,"start":678.435,"end":678.755},{"sentences":[{"text":"that","start":678.435,"end":678.755,"sentiment":"neutral","sentiment_score":-0.0041756462305784225}],"sentiment":"neutral","sentiment_score":-0.0041756462305784225,"channel":0,"num_words":1,"start":678.435,"end":678.755},{"sentences":[{"text":"the","start":678.755,"end":678.91504,"sentiment":"neutral","sentiment_score":-0.02165152132511139}],"sentiment":"neutral","sentiment_score":-0.02165152132511139,"channel":1,"num_words":1,"start":678.755,"end":678.91504},{"sentences":[{"text":"the","start":678.755,"end":678.91504,"sentiment":"neutral","sentiment_score":-0.025031045079231266}],"sentiment":"neutral","sentiment_score":-0.025031045079231266,"channel":0,"num_words":1,"start":678.755,"end":678.91504},{"sentences":[{"text":"earliest","start":678.91504,"end":679.23505,"sentiment":"neutral","sentiment_score":-0.01233733631670475}],"sentiment":"neutral","sentiment_score":-0.01233733631670475,"channel":1,"num_words":1,"start":678.91504,"end":679.23505},{"sentences":[{"text":"earliest?","start":678.91504,"end":679.41504,"sentiment":"neutral","sentiment_score":-0.015786055475473404}],"sentiment":"neutral","sentiment_score":-0.015786055475473404,"channel":0,"num_words":1,"start":678.91504,"end":679.41504},{"sentences":[{"text":"is, let's put that date down.","start":679.23505,"end":680.775,"sentiment":"neutral","sentiment_score":-0.0035256696864962578}],"sentiment":"neutral","sentiment_score":-0.0035256696864962578,"channel":1,"num_words":6,"start":679.23505,"end":680.775},{"sentences":[{"text":"That's actually the earliest.","start":681.635,"end":683.255,"sentiment":"neutral","sentiment_score":0.015806582057848573}],"sentiment":"neutral","sentiment_score":0.015806582057848573,"channel":0,"num_words":4,"start":681.635,"end":683.255},{"sentences":[{"text":"Yep.","start":683.875,"end":684.275,"sentiment":"neutral","sentiment_score":0.04955926164984703}],"sentiment":"neutral","sentiment_score":0.04955926164984703,"channel":1,"num_words":1,"start":683.875,"end":684.275},{"sentences":[{"text":"If","start":684.195,"end":684.515,"sentiment":"neutral","sentiment_score":0.04765315353870392}],"sentiment":"neutral","sentiment_score":0.04765315353870392,"channel":0,"num_words":1,"start":684.195,"end":684.515},{"sentences":[{"text":"That's fine.","start":684.275,"end":684.99,"sentiment":"neutral","sentiment_score":0.09805839881300926}],"sentiment":"neutral","sentiment_score":0.09805839881300926,"channel":1,"num_words":2,"start":684.275,"end":684.99},{"sentences":[{"text":"you yeah.","start":684.515,"end":686.375,"sentiment":"neutral","sentiment_score":0.06256670318543911},{"text":"If any of us, when do you plan to relocate?","start":687.715,"end":689.97504,"sentiment":"neutral","sentiment_score":-0.030895163118839265}],"sentiment":"neutral","sentiment_score":-0.015318185401459536,"channel":0,"num_words":12,"start":684.515,"end":689.97504},{"sentences":[{"text":"I already have relocated.","start":690.99,"end":692.13,"sentiment":"neutral","sentiment_score":-0.05249098502099514}],"sentiment":"neutral","sentiment_score":-0.05249098502099514,"channel":1,"num_words":4,"start":690.99,"end":692.13},{"sentences":[{"text":"Sorry?","start":693.89,"end":694.39,"sentiment":"neutral","sentiment_score":-0.05866287648677826},{"text":"Oh, you are already relocated?","start":695.17,"end":696.71,"sentiment":"neutral","sentiment_score":-0.05116245001554489}],"sentiment":"neutral","sentiment_score":-0.052412521094083786,"channel":0,"num_words":6,"start":693.89,"end":696.71},{"sentences":[{"text":"Yes.","start":697.14996,"end":697.455,"sentiment":"neutral","sentiment_score":-0.010505113750696182}],"sentiment":"neutral","sentiment_score":-0.010505113750696182,"channel":1,"num_words":1,"start":697.14996,"end":697.455},{"sentences":[{"text":"So who's using now your Internet right now?","start":699.73,"end":702.14996,"sentiment":"neutral","sentiment_score":-0.02368120034225285}],"sentiment":"neutral","sentiment_score":-0.02368120034225285,"channel":0,"num_words":8,"start":699.73,"end":702.14996},{"sentences":[{"text":"Me?","start":703.375,"end":703.875,"sentiment":"neutral","sentiment_score":-0.02497839741408825}],"sentiment":"neutral","sentiment_score":-0.02497839741408825,"channel":1,"num_words":1,"start":703.375,"end":703.875},{"sentences":[{"text":"Oh, so you're","start":706.705,"end":707.605,"sentiment":"neutral","sentiment_score":-0.059765901416540146}],"sentiment":"neutral","sentiment_score":-0.059765901416540146,"channel":0,"num_words":3,"start":706.705,"end":707.605},{"sentences":[{"text":"Like, I'm over here at the","start":707.29504,"end":708.41504,"sentiment":"neutral","sentiment_score":-0.08336329087615013}],"sentiment":"neutral","sentiment_score":-0.08336329087615013,"channel":1,"num_words":6,"start":707.29504,"end":708.41504},{"sentences":[{"text":"all","start":708.305,"end":708.805,"sentiment":"neutral","sentiment_score":-0.08171829581260681}],"sentiment":"neutral","sentiment_score":-0.08171829581260681,"channel":0,"num_words":1,"start":708.305,"end":708.805},{"sentences":[{"text":"moment, but I will remove","start":708.41504,"end":709.615,"sentiment":"neutral","sentiment_score":-0.08997097909450531}],"sentiment":"neutral","sentiment_score":-0.08997097909450531,"channel":1,"num_words":5,"start":708.41504,"end":709.615},{"sentences":[{"text":"just","start":709.505,"end":710.005,"sentiment":"neutral","sentiment_score":-0.12289389967918396}],"sentiment":"neutral","sentiment_score":-0.12289389967918396,"channel":0,"num_words":1,"start":709.505,"end":710.005},{"sentences":[{"text":"that.","start":709.615,"end":709.92,"sentiment":"neutral","sentiment_score":-0.08870743215084076}],"sentiment":"neutral","sentiment_score":-0.08870743215084076,"channel":1,"num_words":1,"start":709.615,"end":709.92},{"sentences":[{"text":"okay.","start":711.905,"end":712.22504,"sentiment":"neutral","sentiment_score":-0.026292193681001663},{"text":"So you've already relocated.","start":712.22504,"end":713.605,"sentiment":"neutral","sentiment_score":-0.030119650065898895}],"sentiment":"neutral","sentiment_score":-0.02935415878891945,"channel":0,"num_words":5,"start":711.905,"end":713.605},{"sentences":[{"text":"Mhmm.","start":714.24,"end":714.74,"sentiment":"neutral","sentiment_score":-0.0008943541906774044}],"sentiment":"neutral","sentiment_score":-0.0008943541906774044,"channel":1,"num_words":1,"start":714.24,"end":714.74},{"sentences":[{"text":"Internet has been active already.","start":714.465,"end":716.325,"sentiment":"neutral","sentiment_score":-0.012925471737980842}],"sentiment":"neutral","sentiment_score":-0.012925471737980842,"channel":0,"num_words":5,"start":714.465,"end":716.325},{"sentences":[{"text":"Mhmm.","start":717.04,"end":717.54,"sentiment":"neutral","sentiment_score":0.006028354167938232}],"sentiment":"neutral","sentiment_score":0.006028354167938232,"channel":1,"num_words":1,"start":717.04,"end":717.54},{"sentences":[{"text":"Okay.","start":717.72003,"end":718.22003,"sentiment":"neutral","sentiment_score":0.003901515156030655},{"text":"If I may ask when I mean, you will you also relocate it completely as early as possible?","start":720.84,"end":727.58,"sentiment":"neutral","sentiment_score":-0.031169930266009435}],"sentiment":"neutral","sentiment_score":-0.029324064717481012,"channel":0,"num_words":19,"start":717.72003,"end":727.58},{"sentences":[{"text":"Sorry?","start":728.895,"end":729.395,"sentiment":"neutral","sentiment_score":-0.07593509554862976}],"sentiment":"neutral","sentiment_score":-0.07593509554862976,"channel":1,"num_words":1,"start":728.895,"end":729.395},{"sentences":[{"text":"I mean, if I may ask, when do you plan to also relocate?","start":731.16504,"end":734.28503,"sentiment":"neutral","sentiment_score":-0.053280625492334366},{"text":"I mean, you will not you're not gonna need to go back to this current address just for my documentation.","start":734.28503,"end":741.985,"sentiment":"neutral","sentiment_score":-0.12345859929919242}],"sentiment":"neutral","sentiment_score":-0.0958127308298241,"channel":0,"num_words":33,"start":731.16504,"end":741.985},{"sentences":[{"text":"No.","start":742.03,"end":742.53,"sentiment":"neutral","sentiment_score":-0.3045126795768738},{"text":"I won't go back to this address.","start":742.59,"end":744.37,"sentiment":"neutral","sentiment_score":-0.2830708090748106}],"sentiment":"neutral","sentiment_score":-0.2857510428875685,"channel":1,"num_words":8,"start":742.03,"end":744.37},{"sentences":[{"text":"I'm sorry?","start":746.78,"end":747.44,"sentiment":"neutral","sentiment_score":-0.16925575584173203}],"sentiment":"neutral","sentiment_score":-0.16925575584173203,"channel":0,"num_words":2,"start":746.78,"end":747.44},{"sentences":[{"text":"No.","start":747.95,"end":748.11,"sentiment":"neutral","sentiment_score":-0.2832528352737427},{"text":"I won't come back to this address.","start":748.11,"end":749.445,"sentiment":"neutral","sentiment_score":-0.2600843076195036},{"text":"No.","start":749.605,"end":750.105,"sentiment":"neutral","sentiment_score":-0.12136002629995346}],"sentiment":"neutral","sentiment_score":-0.24724477943446901,"channel":1,"num_words":9,"start":747.95,"end":750.105},{"sentences":[{"text":"Oh, you I mean, from the span of September 25 to","start":751.10004,"end":757.96497,"sentiment":"neutral","sentiment_score":-0.05920992690053853}],"sentiment":"neutral","sentiment_score":-0.05920992690053853,"channel":0,"num_words":11,"start":751.10004,"end":757.96497},{"sentences":[{"text":"Yep.","start":757.84503,"end":758.34503,"sentiment":"neutral","sentiment_score":-0.04161672294139862}],"sentiment":"neutral","sentiment_score":-0.04161672294139862,"channel":1,"num_words":1,"start":757.84503,"end":758.34503},{"sentences":[{"text":"October 25.","start":757.96497,"end":759.345,"sentiment":"neutral","sentiment_score":-0.032459573820233345}],"sentiment":"neutral","sentiment_score":-0.032459573820233345,"channel":0,"num_words":2,"start":757.96497,"end":759.345},{"sentences":[{"text":"Yeah.","start":759.605,"end":759.84503,"sentiment":"neutral","sentiment_score":-0.056860122829675674}],"sentiment":"neutral","sentiment_score":-0.056860122829675674,"channel":1,"num_words":1,"start":759.605,"end":759.84503},{"sentences":[{"text":"You're","start":759.805,"end":760.045,"sentiment":"neutral","sentiment_score":-0.09042605012655258}],"sentiment":"neutral","sentiment_score":-0.09042605012655258,"channel":0,"num_words":1,"start":759.805,"end":760.045},{"sentences":[{"text":"Yeah.","start":759.84503,"end":760.085,"sentiment":"neutral","sentiment_score":-0.10609114170074464}],"sentiment":"neutral","sentiment_score":-0.10609114170074464,"channel":1,"num_words":1,"start":759.84503,"end":760.085},{"sentences":[{"text":"not","start":760.045,"end":760.285,"sentiment":"neutral","sentiment_score":-0.12919969856739044}],"sentiment":"neutral","sentiment_score":-0.12919969856739044,"channel":0,"num_words":1,"start":760.045,"end":760.285},{"sentences":[{"text":"Yeah.","start":760.085,"end":760.585,"sentiment":"neutral","sentiment_score":-0.19009357690811157}],"sentiment":"neutral","sentiment_score":-0.19009357690811157,"channel":1,"num_words":1,"start":760.085,"end":760.585},{"sentences":[{"text":"keep","start":760.285,"end":760.52496,"sentiment":"neutral","sentiment_score":-0.2639489471912384}],"sentiment":"neutral","sentiment_score":-0.2639489471912384,"channel":0,"num_words":1,"start":760.285,"end":760.52496},{"sentences":[{"text":"I won't.","start":762.165,"end":762.72504,"sentiment":"neutral","sentiment_score":-0.2705738916993141},{"text":"No.","start":762.72504,"end":762.885,"sentiment":"negative","sentiment_score":-0.4181830883026123},{"text":"I won't use this Internet.","start":762.885,"end":765.07996,"sentiment":"negative","sentiment_score":-0.4118585348129272}],"sentiment":"negative","sentiment_score":-0.3773279432207346,"channel":1,"num_words":8,"start":762.165,"end":765.07996},{"sentences":[{"text":"you will not use the Internet.","start":767.165,"end":769.005,"sentiment":"negative","sentiment_score":-0.35267295440038043},{"text":"Correct?","start":769.005,"end":769.505,"sentiment":"neutral","sentiment_score":-0.2591121196746826}],"sentiment":"negative","sentiment_score":-0.3393071208681379,"channel":0,"num_words":7,"start":767.165,"end":769.505},{"sentences":[{"text":"No.","start":769.86,"end":770.18,"sentiment":"neutral","sentiment_score":-0.13565298914909363},{"text":"I will not.","start":770.18,"end":771.07996,"sentiment":"neutral","sentiment_score":-0.20770672460397085}],"sentiment":"neutral","sentiment_score":-0.18969329074025154,"channel":1,"num_words":4,"start":769.86,"end":771.07996},{"sentences":[{"text":"Yeah.","start":772.38,"end":772.62,"sentiment":"neutral","sentiment_score":-0.08464309573173523},{"text":"Though for that, if I really understand that you're no longer using the Internet.","start":772.62,"end":778.38,"sentiment":"neutral","sentiment_score":-0.16092550541673387},{"text":"However, since we follow the thirty days, you will still get an invoice from October 1.","start":778.38,"end":785.44006,"sentiment":"neutral","sentiment_score":-0.017565761343576014},{"text":"That's the bill from October 1 to October 25, which covers the thirty day notification period.","start":785.66003,"end":792.235,"sentiment":"neutral","sentiment_score":0.04827276524156332}],"sentiment":"neutral","sentiment_score":-0.039282725727621544,"channel":0,"num_words":47,"start":772.38,"end":792.235},{"sentences":[{"text":"Okay.","start":792.89996,"end":793.38,"sentiment":"neutral","sentiment_score":0.21270816028118136},{"text":"Thank you.","start":793.38,"end":794.01996,"sentiment":"positive","sentiment_score":0.4920942187309265},{"text":"All good.","start":794.01996,"end":794.76,"sentiment":"positive","sentiment_score":0.5819764733314514}],"sentiment":"positive","sentiment_score":0.47216990888118743,"channel":1,"num_words":5,"start":792.89996,"end":794.76},{"sentences":[{"text":"Thank you so much.","start":795.495,"end":796.615,"sentiment":"positive","sentiment_score":0.746501550078392},{"text":"So you will receive the bill.","start":796.615,"end":798.395,"sentiment":"positive","sentiment_score":0.39330780506134033},{"text":"You can pay it anytime.","start":798.695,"end":801.95,"sentiment":"positive","sentiment_score":0.3594065546989441},{"text":"And if I miss, when will you completely leave your current address?","start":803.53,"end":808.19,"sentiment":"neutral","sentiment_score":0.0130558917298913},{"text":"I mean, will you completely relocate your area?","start":808.49005,"end":812.03,"sentiment":"neutral","sentiment_score":-0.009362822049297392}],"sentiment":"neutral","sentiment_score":0.20641868367258992,"channel":0,"num_words":35,"start":795.495,"end":812.03},{"sentences":[{"text":"I have completely relocated.","start":812.435,"end":814.135,"sentiment":"neutral","sentiment_score":-0.04158777929842472},{"text":"I'm only over here for, like, ten, fifteen minutes to get some stuff.","start":814.195,"end":817.41003,"sentiment":"neutral","sentiment_score":-0.056834625223508246},{"text":"I've completely relocated.","start":817.41003,"end":818.63,"sentiment":"neutral","sentiment_score":-0.022656042749683063}],"sentiment":"neutral","sentiment_score":-0.04865846866741776,"channel":1,"num_words":20,"start":812.435,"end":818.63},{"sentences":[{"text":"Oh, okay.","start":819.585,"end":819.98505,"sentiment":"neutral","sentiment_score":0.015210807323455814},{"text":"I'm so sorry for that.","start":819.98505,"end":821.025,"sentiment":"neutral","sentiment_score":-0.08792808502912522},{"text":"I've already annotated that on your account.","start":821.025,"end":823.205,"sentiment":"neutral","sentiment_score":-0.0030939474568835337},{"text":"So everything is all filled up here.","start":825.83,"end":828.41003,"sentiment":"neutral","sentiment_score":0.05146641843020916},{"text":"If in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect","start":830.07,"end":843.78503,"sentiment":"neutral","sentiment_score":0.03140945434570312}],"sentiment":"neutral","sentiment_score":0.017091610131091346,"channel":0,"num_words":51,"start":819.585,"end":843.78503},{"sentences":[{"text":"Okay.","start":843.69995,"end":844.19995,"sentiment":"neutral","sentiment_score":0.001837988384068012}],"sentiment":"neutral","sentiment_score":0.001837988384068012,"channel":1,"num_words":1,"start":843.69995,"end":844.19995},{"sentences":[{"text":"the service.","start":844.16504,"end":844.825,"sentiment":"neutral","sentiment_score":0.006094192620366812}],"sentiment":"neutral","sentiment_score":0.006094192620366812,"channel":0,"num_words":2,"start":844.16504,"end":844.825},{"sentences":[{"text":"No worries.","start":845.3,"end":846.04,"sentiment":"neutral","sentiment_score":0.07281482964754105}],"sentiment":"neutral","sentiment_score":0.07281482964754105,"channel":1,"num_words":2,"start":845.3,"end":846.04},{"sentences":[{"text":"Thank","start":846.72504,"end":847.04504,"sentiment":"neutral","sentiment_score":0.118586428463459}],"sentiment":"neutral","sentiment_score":0.118586428463459,"channel":0,"num_words":1,"start":846.72504,"end":847.04504},{"sentences":[{"text":"So the","start":846.74,"end":847.06,"sentiment":"neutral","sentiment_score":0.09201923757791519}],"sentiment":"neutral","sentiment_score":0.09201923757791519,"channel":1,"num_words":2,"start":846.74,"end":847.06},{"sentences":[{"text":"you","start":847.04504,"end":847.28503,"sentiment":"neutral","sentiment_score":0.05691564083099365}],"sentiment":"neutral","sentiment_score":0.05691564083099365,"channel":0,"num_words":1,"start":847.04504,"end":847.28503},{"sentences":[{"text":"service","start":847.06,"end":847.45996,"sentiment":"neutral","sentiment_score":0.03603070974349976}],"sentiment":"neutral","sentiment_score":0.03603070974349976,"channel":1,"num_words":1,"start":847.06,"end":847.45996},{"sentences":[{"text":"so much.","start":847.28503,"end":847.945,"sentiment":"neutral","sentiment_score":0.08006436377763748}],"sentiment":"neutral","sentiment_score":0.08006436377763748,"channel":0,"num_words":2,"start":847.28503,"end":847.945},{"sentences":[{"text":"has been disconnected.","start":847.45996,"end":848.36,"sentiment":"neutral","sentiment_score":-0.02188577192525069},{"text":"So from the October 25, it will stop.","start":848.5,"end":850.89996,"sentiment":"neutral","sentiment_score":-0.017934859031811357},{"text":"Right?","start":850.89996,"end":851.39996,"sentiment":"neutral","sentiment_score":0.02567601017653942}],"sentiment":"neutral","sentiment_score":-0.015288348154475292,"channel":1,"num_words":12,"start":847.45996,"end":851.39996},{"sentences":[{"text":"Yes.","start":852.32996,"end":852.56995,"sentiment":"neutral","sentiment_score":0.03932468220591545},{"text":"It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days.","start":852.56995,"end":863.61,"sentiment":"neutral","sentiment_score":0.04497603454480046},{"text":"But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth.","start":863.61,"end":872.755,"sentiment":"neutral","sentiment_score":-0.015474402888988456}],"sentiment":"neutral","sentiment_score":0.011874628845940937,"channel":0,"num_words":44,"start":852.32996,"end":872.755},{"sentences":[{"text":"Yeah.","start":873.25,"end":873.49,"sentiment":"neutral","sentiment_score":0.03588707000017166},{"text":"That's all good.","start":873.49,"end":874.13,"sentiment":"neutral","sentiment_score":0.10745368401209514},{"text":"But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect.","start":874.13,"end":880.77,"sentiment":"neutral","sentiment_score":-0.13055572984740138},{"text":"Right?","start":880.77,"end":881.025,"sentiment":"neutral","sentiment_score":-0.06533613801002502}],"sentiment":"neutral","sentiment_score":-0.08552284254914239,"channel":1,"num_words":21,"start":873.25,"end":881.025},{"sentences":[{"text":"I'm","start":883.27,"end":883.77,"sentiment":"neutral","sentiment_score":-0.06716128438711166}],"sentiment":"neutral","sentiment_score":-0.06716128438711166,"channel":0,"num_words":1,"start":883.27,"end":883.77},{"sentences":[{"text":"If I wish not to extend on the October 25,","start":885.265,"end":889.04504,"sentiment":"neutral","sentiment_score":-0.07139097116887569}],"sentiment":"neutral","sentiment_score":-0.07139097116887569,"channel":1,"num_words":10,"start":885.265,"end":889.04504},{"sentences":[{"text":"sorry?","start":888.79004,"end":889.29004,"sentiment":"neutral","sentiment_score":-0.0650574266910553}],"sentiment":"neutral","sentiment_score":-0.0650574266910553,"channel":0,"num_words":1,"start":888.79004,"end":889.29004},{"sentences":[{"text":"it will automatically disconnect.","start":889.10504,"end":891.36505,"sentiment":"neutral","sentiment_score":-0.06462075933814049},{"text":"Right?","start":891.42505,"end":891.92505,"sentiment":"neutral","sentiment_score":-0.02772202156484127}],"sentiment":"neutral","sentiment_score":-0.05724101178348064,"channel":1,"num_words":5,"start":889.10504,"end":891.92505},{"sentences":[{"text":"Yes.","start":892.63,"end":893.13,"sentiment":"neutral","sentiment_score":-0.010730551555752754},{"text":"On '20","start":893.27,"end":893.91003,"sentiment":"neutral","sentiment_score":-0.01023136731237173}],"sentiment":"neutral","sentiment_score":-0.010397762060165405,"channel":0,"num_words":3,"start":892.63,"end":893.91003},{"sentences":[{"text":"Okay.","start":893.585,"end":894.0,"sentiment":"neutral","sentiment_score":-0.0006082393229007721}],"sentiment":"neutral","sentiment_score":-0.0006082393229007721,"channel":1,"num_words":1,"start":893.585,"end":894.0},{"sentences":[{"text":"fifth.","start":893.91003,"end":894.41003,"sentiment":"neutral","sentiment_score":0.005618690513074398}],"sentiment":"neutral","sentiment_score":0.005618690513074398,"channel":0,"num_words":1,"start":893.91003,"end":894.41003},{"sentences":[{"text":"Yeah.","start":894.88,"end":895.2,"sentiment":"neutral","sentiment_score":0.0626094788312912},{"text":"That's all good.","start":895.2,"end":895.76,"sentiment":"neutral","sentiment_score":0.18274791042009988},{"text":"Thank you.","start":895.76,"end":896.42,"sentiment":"neutral","sentiment_score":0.19477178156375885}],"sentiment":"neutral","sentiment_score":0.1667327955365181,"channel":1,"num_words":6,"start":894.88,"end":896.42},{"sentences":[{"text":"So the disconnection date will be October I mean, October 25, or do you plan to stay there longer?","start":898.885,"end":905.86505,"sentiment":"neutral","sentiment_score":-0.03636071693740393}],"sentiment":"neutral","sentiment_score":-0.03636071693740393,"channel":0,"num_words":19,"start":898.885,"end":905.86505},{"sentences":[{"text":"I joined Plano ten.","start":907.2,"end":908.32,"sentiment":"neutral","sentiment_score":-0.0379061559215188},{"text":"Long ago, we're removed.","start":908.32,"end":909.3,"sentiment":"neutral","sentiment_score":-0.1171306911855936},{"text":"Can you please, like, hurry up?","start":909.345,"end":911.125,"sentiment":"neutral","sentiment_score":-0.06563942258556683}],"sentiment":"neutral","sentiment_score":-0.07242742313870362,"channel":1,"num_words":14,"start":907.2,"end":911.125},{"sentences":[{"text":"Okay.","start":911.81,"end":912.21,"sentiment":"neutral","sentiment_score":0.0080642718821764},{"text":"Sure.","start":912.21,"end":912.71,"sentiment":"neutral","sentiment_score":0.042497776448726654},{"text":"So everything is settled up here.","start":912.93,"end":914.61,"sentiment":"neutral","sentiment_score":0.07278813856343429},{"text":"I've already annotated that.","start":914.61,"end":916.39,"sentiment":"neutral","sentiment_score":0.0944516770541668},{"text":"Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before","start":917.89,"end":931.625,"sentiment":"neutral","sentiment_score":0.006789655541069806}],"sentiment":"neutral","sentiment_score":0.024599240119145674,"channel":0,"num_words":44,"start":911.81,"end":931.625},{"sentences":[{"text":"Perfect.","start":931.36,"end":931.86,"sentiment":"neutral","sentiment_score":0.042632266879081726}],"sentiment":"neutral","sentiment_score":0.042632266879081726,"channel":1,"num_words":1,"start":931.36,"end":931.86},{"sentences":[{"text":"we completely disconnect the service be before October 25.","start":931.625,"end":936.20496,"sentiment":"neutral","sentiment_score":-0.0694186571571562}],"sentiment":"neutral","sentiment_score":-0.0694186571571562,"channel":0,"num_words":9,"start":931.625,"end":936.20496},{"sentences":[{"text":"Okay.","start":936.745,"end":936.90497,"sentiment":"neutral","sentiment_score":0.08890055865049362},{"text":"Thank you.","start":936.90497,"end":937.725,"sentiment":"neutral","sentiment_score":0.2057751938700676}],"sentiment":"neutral","sentiment_score":0.1668169821302096,"channel":1,"num_words":3,"start":936.745,"end":937.725},{"sentences":[{"text":"Alright.","start":938.3249,"end":938.6449,"sentiment":"neutral","sentiment_score":0.19983428716659543},{"text":"Thank you so much.","start":938.6449,"end":939.3649,"sentiment":"positive","sentiment_score":0.3867693990468979},{"text":"Anything else I can help you with?","start":939.3649,"end":940.9049,"sentiment":"neutral","sentiment_score":0.29066801709788187}],"sentiment":"neutral","sentiment_score":0.31513233358661336,"channel":0,"num_words":12,"start":938.3249,"end":940.9049},{"sentences":[{"text":"No.","start":940.985,"end":941.46497,"sentiment":"neutral","sentiment_score":-0.27352088689804077},{"text":"All good.","start":941.46497,"end":942.125,"sentiment":"neutral","sentiment_score":0.29361994564533234}],"sentiment":"neutral","sentiment_score":0.10457300146420796,"channel":1,"num_words":3,"start":940.985,"end":942.125},{"sentences":[{"text":"Thank you so much.","start":943.4449,"end":944.3249,"sentiment":"positive","sentiment_score":0.700354814529419},{"text":"Have a great day.","start":944.3249,"end":945.0449,"sentiment":"positive","sentiment_score":0.7198913395404816},{"text":"Goodbye for now.","start":945.0449,"end":946.1049,"sentiment":"neutral","sentiment_score":0.3264961540699005}],"sentiment":"positive","sentiment_score":0.6054975525899366,"channel":0,"num_words":11,"start":943.4449,"end":946.1049},{"sentences":[{"text":"Bye.","start":946.345,"end":946.845,"sentiment":"neutral","sentiment_score":-0.07982972264289856}],"sentiment":"neutral","sentiment_score":-0.07982972264289856,"channel":1,"num_words":1,"start":946.345,"end":946.845}]},"summary":{"result":"success","short":"A customer named Raff Clemmer calls Airtel to cancel their internet service. The representative, Mary, asks for their name and address, but the customer is unable to provide their information. Mary tries to verify the customer's identity and eventually finds their correct address. The customer confirms their contract and provides their new address, discussing their internet connection and upcoming move. The call ends with the customer thanking the representative and saying goodbye."},"intents":{"segments":[{"text":"Is it possible to check with the address what name it could be under? Yes.","start_word":377,"end_word":391,"intents":[{"intent":"Search address","confidence_score":0.116202496}]},{"text":"Would you mind providing the email address? Yeah.","start_word":510,"end_word":517,"intents":[{"intent":"Verify email address","confidence_score":0.058654785},{"intent":"Request email address","confidence_score":0.0028695357}]},{"text":"Now could you verify the complete name that is associated on the account, please?","start_word":606,"end_word":619,"intents":[{"intent":"Verify name","confidence_score":0.17216802}]},{"text":"How about the the registered date of birth on the account, please? 07/01/1978.","start_word":642,"end_word":654,"intents":[{"intent":"Verify identity","confidence_score":0.51230276}]},{"text":"It's any of your identification number that is written in your ID that you presented when you sign up. It could be your driver's license or your passport number. We can we could try those ID that you have to verify this identification number. Okay.","start_word":681,"end_word":725,"intents":[{"intent":"Verify id number","confidence_score":0.0030924082}]},{"text":"While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running? Yes.","start_word":737,"end_word":758,"intents":[{"intent":"Confirm internet activation","confidence_score":0.0002528898}]},{"text":"I'm trying to find if I can take photo of his license. Yeah.","start_word":796,"end_word":808,"intents":[{"intent":"Provide license photo","confidence_score":0.0156035945}]},{"text":"Thank you so much for verifying that. Already have your account pulled up, the registered birth date and the identification number. And confirming that your contract also ended, So there's no additional charges for early termination. It was already completed.","start_word":860,"end_word":899,"intents":[{"intent":"Confirm contract termination","confidence_score":0.34628478}]},{"text":"We're really sad to see you go. If I may ask the address I mean, you your new address, maybe we could also we can we also service that address?","start_word":905,"end_word":934,"intents":[{"intent":"Ask for address","confidence_score":0.022739947}]},{"text":"And if I may ask, when do you plan to disconnect the service? As soon as possible.","start_word":1006,"end_word":1022,"intents":[{"intent":"Disconnect service","confidence_score":0.50858057}]},{"text":"No worries. Thank So the you service so much. has been disconnected. So from the October 25, it will stop. Right? Yes. It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days. But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth. Yeah.","start_word":1455,"end_word":1520,"intents":[{"intent":"Disconnect service","confidence_score":0.01944708}]}]},"sentiments":{"segments":[{"text":"Thank you for calling Airtel. My name is Mary. May I have your name, please?","start_word":0,"end_word":14,"sentiment":"positive","sentiment_score":0.4523211419582367},{"text":"Hey. My name is Raffae. Hello, Raffy? How may I help you today? I was calling to cancel my Internet service.","start_word":15,"end_word":35,"sentiment":"neutral","sentiment_score":0.05046500638127327},{"text":"I'm so sorry to hear that.","start_word":36,"end_word":41,"sentiment":"negative","sentiment_score":-0.5744109153747559},{"text":"If I may ask, what what could be the reason why you wanna cancel your service? Oh, just moving.","start_word":42,"end_word":60,"sentiment":"neutral","sentiment_score":-0.30748674273490906},{"text":"I don't need it anymore.","start_word":61,"end_word":65,"sentiment":"negative","sentiment_score":-0.4099906980991363},{"text":"Okay. And have you already visited your Yeah. new Like, I'm moving in with someone. There's already Internet location? service there. Okay. Is it already active so that we can check if transferring your current Internet connection to your new location? We can do that as well. No. It's not Airtel.","start_word":66,"end_word":116,"sentiment":"neutral","sentiment_score":-0.036501433700323105},{"text":"Like, it's all reactive.","start_word":117,"end_word":120,"sentiment":"negative","sentiment_score":-0.37328749895095825},{"text":"Yeah. It's already active. Have you have already visited and confirmed that the Internet is already active? Yeah. It's active. I see. For me to further pull up your account, could you provide your complete name associated on the account, please? Yeah. It could be under multiple names. Check for Farzana Zahir. So f a r Okay. Hello? Yep. Zed a n a. I have s a r. What's next? F F Of France, F A R. Sorry. Yep. Okay. Zed a n a. N a n a. And last name Zahir, z a h I r. For your first name, is it f for Frank, a for alpha, r for Romeo, n for Nancy? No. Zed Zed. Zed a n a. Zed Zed, z for zebra. oh, so it's f a r n then letter F z. a r a. Okay. Oh. F f for Frank. Sorry. F for Frank, A for alpha, F for R for Romeo, Z for Mhmm. zebra, A for alpha, N for Nancy, Mhmm. A for alpha. And what's the last name on the account? It's a u. So it's zed, Z for zebra, A for alpha, H for Holland, I for India, and R for Romeo.","start_word":121,"end_word":323,"sentiment":"neutral","sentiment_score":-0.0038934175677487414},{"text":"Thank you so much. Just give me one second.","start_word":324,"end_word":332,"sentiment":"positive","sentiment_score":0.5535142421722412},{"text":"Let me just pull it up. I have Z for zebra, A for alpha, H for hotel, I for India, R for Romeo for your last name. Correct? Correct. I'm sorry.","start_word":333,"end_word":363,"sentiment":"neutral","sentiment_score":0.06115815415978432},{"text":"It doesn't give me any account.","start_word":364,"end_word":369,"sentiment":"negative","sentiment_score":-0.3708396553993225},{"text":"Can we try another name, please? Okay. Is it possible to check with the address what name it could be under? Yes. We can also do that. Yep. The address is 43 so 43 Mhmm. Cabell Street. It's A K K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Cable Street, Torrance, A C T. Castle Street. Still doesn't give me it's 43 Cavall Street. It's K A V A L Street, A C T. Correct? A A V E L, E E For England. Mhmm. One moment, please. Is this phone number associated on your account? I can Certain? I'll let me try to search that using your email address. Right. So that that that address is not right? That should be the correct address. It doesn't help me pulling up the account. Would you mind providing the email address? Yeah. Yeah. Since it is under multiple name, that could be the reason Sure. why it's not giving me. Sure. Sure. Sure. The email address is fasil, so f for Frank, a for alpha, I for India, Mhmm. s Okay. for Sierra, a for Alright. alpha, l for Lithuania, Faisal, and then a, b b, a s, a for alpha, b for bull, b for bull, a for alpha, s for Sierra, then the word email. So email@gmail.com.","start_word":370,"end_word":594,"sentiment":"neutral","sentiment_score":-0.029446545988321304},{"text":"Thank you so much for giving me one second.","start_word":595,"end_word":603,"sentiment":"positive","sentiment_score":0.555264413356781},{"text":"Hold on. Now could you verify the complete name that is associated on the account, please? It should be faisal abas.","start_word":604,"end_word":624,"sentiment":"neutral","sentiment_score":0.06938295066356659},{"text":"So that Thank that's you part so of the much.","start_word":625,"end_word":634,"sentiment":"positive","sentiment_score":0.45802104473114014},{"text":"email itself. Yeah.","start_word":635,"end_word":637,"sentiment":"neutral","sentiment_score":0.13268153369426727},{"text":"Thank you so much.","start_word":638,"end_word":641,"sentiment":"positive","sentiment_score":0.4015110433101654},{"text":"How about the the registered date of birth on the account, please? 07/01/1978. Thank you so much. How about Sorry. the 19 identification 8119 number? 81. Sorry. Thank you. How about the identification number, please? What's the identification number? It's any of your identification number that is written in your ID that you presented when you sign up. It could be your driver's license or your passport number. We can we could try those ID that you have to verify this identification number. Okay. Give me one moment, sir. No worries. Please take your time. While you're looking into that, you already visited your new location and confirmed that the Internet is already up and running? Yes. Yes.","start_word":642,"end_word":759,"sentiment":"neutral","sentiment_score":0.06855951249599457},{"text":"That's all good.","start_word":760,"end_word":762,"sentiment":"positive","sentiment_score":0.395930141210556},{"text":"That's when you do it one second. Do you need the ID number? Yes, please. Okay. Trying to find it. Because it is not like, this is not me. This is my father. I'm trying to find if I can take photo of his license. Yeah. I really understand. However, for security purposes, since we're making Yeah. changes That's what on the that's all. Give me one second. account and your name is Farza. Correct? No. No. No. My name is Raffae. Rafin. Yeah. Farzana is my grandma. Mhmm. Yep. Okay. It's Got Rafin. it. Yep. 520-7229.","start_word":763,"end_word":859,"sentiment":"neutral","sentiment_score":-0.00035448980634100735},{"text":"Thank you so much for verifying that.","start_word":860,"end_word":866,"sentiment":"positive","sentiment_score":0.4032745063304901},{"text":"Already have your account pulled up, the registered birth date and the identification number. And confirming that your contract also ended, So there's no additional charges for early termination. It was already completed. Let us see further. Okay.","start_word":867,"end_word":904,"sentiment":"neutral","sentiment_score":0.20131716132164},{"text":"We're really sad to see you go.","start_word":905,"end_word":911,"sentiment":"negative","sentiment_score":-0.4390885531902313},{"text":"If I may ask the address I mean, you your new address, maybe we could also we can we also service that address? Just a I don't have any Internet. It's so good. Don't worry about that. oh, sure. Well well, if not, that's good. We're just looking for some addresses that currently Sure. we don't service The yet. address But is if 43 Table Street, Torrance. Cable 3? Yep. So K For Kite, A For Alpha, V For Venice, E For England, L For Lithuania, Mhmm. Street, Torrance. Mhmm.","start_word":912,"end_word":1001,"sentiment":"neutral","sentiment_score":0.0015504742041230202},{"text":"Thank you so much.","start_word":1002,"end_word":1005,"sentiment":"positive","sentiment_score":0.4875061511993408},{"text":"And if I may ask, when do you plan to disconnect the service? As soon as possible. Go I'm ahead sorry. and remove The I'm that. I will need a specific date Today. for this, Rafid. Today Do what? you have a specific date? Do Today. you have a specific is it today? Today. For this one, we actually follows the thirty day notification period. So since the you made a call today and the disconnection request is today, we will have to disconnect the service on October 25. Is that is that the earliest? Is that Whatever the the earliest? earliest is, let's put that date down. That's actually the earliest. Yep. If That's you fine. yeah. If any of us, when do you plan to relocate? I already have relocated. Sorry? Oh, you are already relocated? Yes. So who's using now your Internet right now? Me? Oh, so you're Like, I'm over here at the all moment, but I will remove just that. okay. So you've already relocated. Mhmm. Internet has been active already. Mhmm. Okay. If I may ask when I mean, you will you also relocate it completely as early as possible? Sorry? I mean, if I may ask, when do you plan to also relocate? I mean, you will not you're not gonna need to go back to this current address just for my documentation. No. I won't go back to this address. I'm sorry? No. I won't come back to this address. No. Oh, you I mean, from the span of September 25 to Yep. October 25. Yeah. You're Yeah. not Yeah. keep I won't.","start_word":1006,"end_word":1276,"sentiment":"neutral","sentiment_score":-0.05233139917254448},{"text":"No. I won't use this Internet. you will not use the Internet.","start_word":1277,"end_word":1288,"sentiment":"negative","sentiment_score":-0.3855424225330353},{"text":"Correct? No. I will not. Yeah. Though for that, if I really understand that you're no longer using the Internet. However, since we follow the thirty days, you will still get an invoice from October 1. That's the bill from October 1 to October 25, which covers the thirty day notification period. Okay.","start_word":1289,"end_word":1341,"sentiment":"neutral","sentiment_score":-0.05385865734995536},{"text":"Thank you. All good. Thank you so much. So you will receive the bill. You can pay it anytime.","start_word":1342,"end_word":1360,"sentiment":"positive","sentiment_score":0.48745131492614746},{"text":"And if I miss, when will you completely leave your current address? I mean, will you completely relocate your area? I have completely relocated. I'm only over here for, like, ten, fifteen minutes to get some stuff. I've completely relocated. Oh, okay. I'm so sorry for that. I've already annotated that on your account. So everything is all filled up here. If in any case that you get to receive the invoice for October 1 to October 25, you can pay for it anytime so that we can disconnect it disconnect Okay. the service. No worries. Thank So the you service so much. has been disconnected. So from the October 25, it will stop. Right? Yes. It's still it it'll still be active and will be and it's scheduled to be disconnected on thirty days. But if you wish to disconnect as early as possible, we will still need you to be invoiced from October one to twenty fifth. Yeah. That's all good. But if I do not wish to proceed, automatically on the twenty fifth, it would disconnect. Right? I'm If I wish not to extend on the October 25, sorry? it will automatically disconnect. Right? Yes. On '20 Okay. fifth. Yeah. That's all good. Thank you. So the disconnection date will be October I mean, October 25, or do you plan to stay there longer? I joined Plano ten. Long ago, we're removed. Can you please, like, hurry up? Okay. Sure. So everything is settled up here. I've already annotated that. Just to wrap it up, invoice usually being sent October 1, and your bill will only be covering October one to twenty fifth, which you can pay before the due date before Perfect. we completely disconnect the service be before October 25. Okay. Thank you. Alright.","start_word":1361,"end_word":1659,"sentiment":"neutral","sentiment_score":-0.0030657686293125153},{"text":"Thank you so much.","start_word":1660,"end_word":1663,"sentiment":"positive","sentiment_score":0.4161026179790497},{"text":"Anything else I can help you with? No. All good.","start_word":1664,"end_word":1673,"sentiment":"neutral","sentiment_score":0.19733767211437225},{"text":"Thank you so much. Have a great day.","start_word":1674,"end_word":1681,"sentiment":"positive","sentiment_score":0.7121105194091797},{"text":"Goodbye for now. Bye.","start_word":1682,"end_word":1685,"sentiment":"neutral","sentiment_score":0.2692987620830536}],"average":{"sentiment":"neutral","sentiment_score":0.007317099263591151}}}}